#support

1 messages · Page 609 of 1

stoic socket
#

For what

unborn barn
#

Clan donations

stoic socket
#

This is the wrong server to ask because this isn't the bot support server

#

What bot

tough falcon
#

No, but that shouldn’t change much at all cause I’ve done the same thing to another server just fine.

gloomy shell
tough falcon
#

How come I did it before without ownership?

gloomy shell
#

Unless the owner of the server puts it on a team and invites you to the team.

#

It recently changed, in the past month or two

tough falcon
#

Great….

gloomy shell
#

We had issues with users having permissions to servers they shouldn't, so it was changed to be this way for security

tough falcon
#

Gotcha, alright well thanks for the response.

gloomy shell
dull stirrup
#

How can we format descriptions?

gloomy shell
#

Markdown or html/css

dull stirrup
#

how do I initialise it?

#

DoI have to say smn?

long ferry
#

you should be able to just use it

#

no need to change anything like settings etc

sturdy swan
#

hey, I wanted to know how does this work and what is this

#

wait

exotic vector
sturdy swan
#

okay leme read that

#

lemme*

#

I dont understand

exotic vector
#

You meant auctions?

long ferry
#

-credits should help

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

dull stirrup
#

Whats the average ETA?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here Currently not functional.

sturdy swan
#

My monthly marketing budget is:*

#

its asking this

#

what does this mean

#

like how much i get, which is 15$ by votes or how much i can pay/invest

gloomy shell
#

How much u can spend per month on auctions

#

Including credits

sturdy swan
#

so can i just put 15$

#

if that is what i made from votes

gloomy shell
#

Yes

sturdy swan
#

kk

#

thanks

sturdy swan
ashen ledge
#

^

long ferry
#

caching

#

clear your cache after saving

ashen ledge
#

Let me try

long ferry
#

check if you have any errors on any field

#

check if theres a banner saying you have validation errors

ashen ledge
#

No errors. Also it works on visual studio code. I coded it there

long ferry
#

Are you using js within it?

ashen ledge
#

nope

#

Only html atm

long ferry
#

no inline js either? (onClick for example)

ashen ledge
#

exactly

#

Nothing

long ferry
#

Are you also meeting the requirements such as long description being at least 300 characters

#

and your short description being below 140

ashen ledge
#

Yea

#

It is more than 300 characters

long ferry
#

What do your tags look like

ashen ledge
#

Wdym

long ferry
#

Your tags

#

that you can select

ashen ledge
#

Oh

#

I have #giveaway#prizes

long ferry
#

Screenshot it

ashen ledge
#

If I dont use html it works tho

long ferry
#

Then you're using inline js somewhere

#

send your description through pastebin here

ashen ledge
#

js is not supported?

#

Wait lemme check

long ferry
#

Thats why I asked "are you using js" or "are you using inline js"

#

-notified

wild stoneBOT
#

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

vestal tulip
#

How do I delete my server from top.gg?

long ferry
#

you can do so by going to your server page, then pressing the delete button there

keen juniper
#

When my bot will be approved?

gloomy shell
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here Currently not functional.

polar chasm
#

How do we know that our robot has been verified on the site?

sturdy swan
long ferry
#

staff only

#

-notified

wild stoneBOT
#

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

polar chasm
#

-notified

exotic vector
sturdy swan
#

Telling me?

polar chasm
long ferry
sturdy swan
#

Bruh I want to see the wrong server message

median robin
#

It's 7 days no updates regarding my bof

#

Pls check once

#

😮

zinc oracle
#

Wait time is closer to two weeks right now

median robin
#

Can you check my bot in which que

sturdy swan
#

I want to see the wrong server message

median robin
#

What's happening

zinc oracle
#

We lost a lot of reviewers due to the age requirement being 18+ now

median robin
#

Oh

sturdy swan
#

Ye

median robin
#

So hire more

gloomy shell
#

feel free to apply if you think you qualify.

median robin
#

Ohk where

#

Where is application section

gloomy shell
median robin
#

I have filled now what to do xiuh

gloomy shell
#

you wait to see if we contact you

median robin
#

Ok

#

Ty

gloomy shell
#

ty for applying mimu_love_heart

prisma kelp
#

How can I know if I submit bot

median robin
#

But I live in ist

#

😔

gloomy shell
prisma kelp
#

5th December?

gloomy shell
#

yes

prisma kelp
#

Ok ty

karmic junco
#

What does this mean, have I been rejected?

zinc oracle
karmic junco
#

What is the solution?

zinc oracle
#

dm the reviewer that declined your bot, they can provide better information than we can. @cobalt sleet

sturdy swan
#

İ dont have anythink write my bot description my bot is just an ticket bot

stoic socket
#

Then explain what the bot does and it’s commands

#

(Sorry if someone else replies, my wifi is dead rn )

sturdy swan
#

can i know when i had submitted my bot?

#

Congratulations on the promotion @cobalt sleet

gloomy shell
#

on the 5th of december

sturdy swan
elfin sable
#

How long do I wait for him to react? bnx6_brivenHMM

gloomy shell
#

it takes one week or more right now

elfin sable
jolly spade
#

Why can't I transfer the ownership of my bot?

gloomy shell
#

I believe your bot needs to be approved first.

jolly spade
#

Wtf

#

Why?

#

This is so stupid

#

Now I have to wait one week right?

gloomy shell
#

All you need to do is be patient and then you can transfer it at a later time.
The current wait time is approximately one week or more.

jolly spade
#

Because EVERYTHING is bugged on this ugly new page

I am in a team with my friend and he even can't see the bot

long ferry
#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

supple plover
#

Oh, oops

trail jacinth
#

Is able to change the overview name?

long ferry
#

you could change it on discords end and then use the refrehs data button

#

though that button is not functional right now

wild zenith
#

@fluid birch rip gtg for a bit

#

bye ❤️

long ferry
#

-support smelly

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

grand ravine
muted elm
#

Good evening ! I just noticed that my bot was not accepted or refused, I have been waiting about 2 weeks, is this normal?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here Currently not functional.

muted elm
long ferry
#

normally through logs, which is hidden right now

#

added on the 3rd

muted elm
#

I added it on the 3rd okay thank you

sturdy swan
#

-upto

long ferry
#

staff only

#

read above

sturdy swan
#

How long do I wait for him to react? :bnx6_brivenHMM:

long ferry
#

staff only
read above

wispy current
#

i can't change the invite

#

:(

long ferry
#

dont press create invite if you're adding a custom invite link

wispy current
#

but the other one doesn't work

#

if i press join

long ferry
#

You'll need to create one on your server and paste that in

#

the create invite button isn't really functional right now

wispy current
#

ok

#

thx

vernal sleet
#

hello i'd like to report vote manipulation with a bot...

stoic socket
#

DM a mod

sturdy swan
#

Hello

#

How would I go about deleting my top.gg account

sturdy swan
#

anything specific?

#

the support article isn't working

stoic socket
#

They're changing support site company

quaint quartz
#

I added my server to top.gg but when I click "view server" it sends me to a 404 page, please help

long ferry
#

clear your cache

quaint quartz
#

@long ferry Still doesn't work

long ferry
#

-clearcache

#

-cacheclear

wild stoneBOT
quaint quartz
long ferry
#

go to /edit first then

stoic socket
#

ik this is support but cacheclear and not clearcache??

quaint quartz
long ferry
#

you need to fill everything out first

rugged dove
#

My botpage doesnt have a pfp, am I missing an upload button?

stoic socket
#

Have you changed the pfp on discord recently?

rugged dove
#

No, it's been the same for around 2months

limpid lichen
#

is there something where i can see my position in bot queue?

long ferry
#

There's not

wary gust
#

How to set annouce vote server when it have vote

long ferry
#

Consider using webhooks

sturdy swan
#

Hi, I have applied, but the application ID of my bot is different, so it gives an error when inviting with a client ID.

#

What can I do for this.

#

is this a known issue? hasn't updated for roughly 2 weeks now

gloomy shell
gloomy shell
sturdy swan
wary gust
sturdy swan
gloomy shell
#

if we try to invite your bot and it errors, itll be declined. so you need to make sure you apply with the right id

sturdy swan
gloomy shell
#

it looks like its in queue fine

#

i can invite it and everything

sturdy swan
#

I hope it's not a problem

gloomy shell
#

it doesnt look like it is

sturdy swan
#

thank you

wary gust
#

This is link edit server

vagrant wigeon
#

@wary gust are you the owner of the server?

vagrant wigeon
#

are you logged in? to the correct account?

wary gust
#

No , i'm create a server in topgg

#

But i'm not a owner i'm founder

vagrant wigeon
#

ahh, you need to be the owner to edit a server page. to fix this, the user who owns the server will need to create a team and add you to it, then transfer the server to that team

quaint quartz
#

Does this page really just get 17 impressions?

#

Makes no sense with clicks

gloomy shell
#

Impressions counts are a little bugged rn

hardy perch
#

why isnt my profile picture updating

#

its been 1 month

#

for the bot

tawdry grove
mortal wing
hardy perch
mortal wing
#

its with everyone.

hardy perch
#

ahh

#

ok

past fulcrum
#

Even same for me from past 7 days

coarse raft
#

e

eternal tangle
#

@mac

wind mortar
#

is there a way to make top.gg bot generate the invite link in a designated channel instead of a random one

rocky pendant
#

What are the requirements for auction accounts for bots?

mortal wing
#

i dont understand

rocky pendant
eternal tangle
#

@mac

mortal wing
#

647281002544103444

cobalt sleet
#

Thanks for reporting

cobalt sleet
cobalt sleet
cobalt sleet
wild stoneBOT
#

The Development Team is aware of the Refresh Data feature not working.
We apologize for any inconvenience ask for your patience until the issue is fixed.

wind mortar
#

I made sure it can only see the rules channel, but it created an invite for my media channel

mortal wing
#

create an invite yourself

#

easy

hollow sentinel
#

hey there! Could someone please remove my nickname?

stoic socket
#

@cobalt sleet ^

cobalt sleet
#

Done

stoic socket
cedar fjord
#

Hey,
My bot profile pic is not showing!

#

How can I fix that?

sturdy swan
#

if still not showing , turn on the bot and send a ss of that

long ferry
wild stoneBOT
#

@cedar fjord

The Development Team is aware of the Refresh Data feature not working.
We apologize for any inconvenience ask for your patience until the issue is fixed.

long ferry
#

normally through that

hardy owl
#

The linked page on the Your project has not been approved yet Read this article for more information. leads to an empty site btw

long ferry
#

yup we know

jaunty orchid
#

what is this?

stoic socket
#

it seems to hate literally every url

jaunty orchid
remote timber
#

Hey so I’m curious with bidding if you win the bid how many hours do you have till you have to pay for the tag.

rocky pendant
#

How the server count on dbl works? I am asking this because my bot is more than 40 servers but dbl statistics shows 0 servers

long ferry
#

-servercount

wild stoneBOT
pulsar elk
#

How can I find the mod Nicole to dispute the denial if my Bot submission?

long ferry
#

@vagrant wigeon

pulsar elk
#

Thanks ❤️

sour lion
#

How do I update the avatar for the bot?

long ferry
#

Normally through the refresh data button, which is not functional right now

sturdy swan
#

there was no ad?

sour lion
sturdy swan
#

oh wait i'm using an adblocker

#

nvm

long ferry
sour lion
#

How long has it been down?

atomic garnet
#

Why the Refresh button keeps loading forever

sour lion
#

@atomic garnet Look up

atomic garnet
#

thanks

stoic socket
sour lion
#

@cobalt sleet@lone anvilSince you are the two people online in the chain. What's the ETA on that button getting fixed if it's been down for a week?

stoic socket
#

No eta

#

a mod just said

#

to you

#

also no need to ping 2 cms

remote timber
#

Okay cool thank you

radiant quiver
#

any news on why reviews cant be posted?

long ferry
#

Cant reproduce the issue you had

#

Can reproduce that on my own bots though, because I own them

radiant quiver
#

wym?

long ferry
#

the issue on your friends end was not being able to create reviews right?

#

on your own server, but able to on other servers?

radiant quiver
#

yes

long ferry
#

whats their ids and the server id they cannot add a review on

stoic socket
#

another thing: are they in the team which owns the server?

long ferry
#

which is something I can only figure out with their ids and the server id

stoic socket
#

yeah

radiant quiver
#

the friend is a member only
not in any teams

stoic socket
#

i'm having a similar issue with reviewing stuff which a team i'm in owns

radiant quiver
long ferry
#

Thing is, I cannot figure out if it is intentional or not

#

because you cannot leave reviews on products you own or are part of the team of

radiant quiver
#

but for everyone in my server i have asked not a single one can leave a review

stoic socket
#

i've always been able to review my own products tho

#

i can review bots i own not in a team

long ferry
#

I'll add that to the issue then, I can't reproduce it myself, nor on an alt account

#

thank you

stoic socket
cedar dagger
#

My bot have been without a image on the website for a while.
Is there a way to can get the website to update the bots logo, to what it currently is on Discord?

long ferry
gray flax
#

Refresh buttom still error reee

stoic socket
#

Known issue ™️

mortal wing
stoic socket
#

its on the long list of things to fix

gray flax
#

auto system in bid too

stoic socket
#

it literally just doesn;t let you review

long ferry
#

screenshot

stoic socket
#

i'm trying their server and it wont wrok

#

button doesn't click

#

gonna check network tab now

long ferry
#

check inspect element netwo yeah

stoic socket
#

nothing logs

#

at all

#

well no

long ferry
#

it does log a graphql request

#

thanks

stoic socket
#

the only things logging is the stuf loading, nothing when button clicked

wooden vector
#

why my bot not aprooving! whyy

tawdry falcon
#

Hello, I have a question for you but it contains private information, is there a way to create a private ticket?

long ferry
#

Feel free to DM me for that

long ferry
wild stoneBOT
#

@wooden vector

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here Currently not functional.

radiant quiver
#

does this help? here it shows we not in a team

eternal dust
#

how to add multiple owners?

stoic socket
#

Create a team, invite other owners to that team and then transfer bot/server to the team

dense kiln
#

Hey I need some one to help me with voted bot

#

Any help please

stoic socket
#

What help do you need?

prisma kelp
stoic socket
#

and what bot is "Voted bot"?

stoic socket
prisma kelp
#

ok sorry

dense kiln
prisma kelp
#

How to make server count so it can show on top.gg bot is in many servers

fluid birch
prisma kelp
#

Thanks 😊

dense kiln
#

@fluid birch I need help please can I talked with you in dms ?

fluid birch
dense kiln
jolly brook
#

Hello i have a question, Do you have any tab with the number of currently added servers listed?

#

it's not about bots, it's only about the discord servers themselves

fleet umbra
#

@cedar wind hlo please approve my bot

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here Currently not functional.

long ferry
#

please be patient and dont ping staff for that

prisma kelp
#

Is that fine if i add server count before my bot get approved

long ferry
#

you cant add a servercount when your bot isnt approved

prisma kelp
#

Ok

native nymph
#

Why did my account just join random discord servers?

#

I've changed my password but I still want to know what even happened

exotic vector
native nymph
#

oof

long ferry
#

Check your settings -> connections

#

then check if you have any applications authorized that can join servers for you

native nymph
#

Since that minecraft exploit is public could there be a cance the got it from there

long ferry
#

If you wish to not have them join servers for you, then simply press deauthorize

#

that should then stop it

long ferry
#

mb

native nymph
#

oh

long ferry
#

you should see something like this

native nymph
#

Aight

#

Ty

long ferry
#

If not, then your account is likely indeed compromised

native nymph
#

Found a bunch of things I didn't know about

long ferry
#

Yup, pretty interesting what piles up on there, glad I could help

native nymph
#

Thank you

dark grail
#

How come my bot's avatar is missing on the website ?

long ferry
#

it would normally be able to be refetched using the refresh data button, which is not functional right now

dark grail
#

Oh okay

slow plaza
#

What's wrong with the widgest now ?

#

why everything in topgg is broken

#

the avatar is not fetching

#

the widget is now broken

remote timber
#

On the bid thing why does it ask say stuff like example $20 @$30

remote timber
#

Sorry

long ferry
fallow hemlock
#

is there sample codes for vote check

long ferry
#

no, but there's a documentation on how to make that

fallow hemlock
#

i read this documentation for 3 hours already

#

but i still dk how

#

:/

young summit
#

how to do an unban appeal for this discord server if someone gets banned?

long ferry
young summit
long ferry
#

tell your friend to be patient

#

theres currently no eta for appeals

zenith trail
#

for setting up logs, does the bot needs manage guild perms?

#

or manage channels?

long ferry
#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

zenith trail
#

ahh wrong channel

sturdy swan
#

If i have a bot reach 100 servers can i have developer badge

#

and developer badge need money?

long ferry
#

-nobadge

#

read

wild stoneBOT
sturdy swan
long ferry
#

fully read it

sturdy swan
#

i read it

sand roost
#

it's not being given anymore

long ferry
sand roost
#

sad

long ferry
#

it was removed due to badge hunters

sand roost
#

but it has good reasons

long ferry
#

and we cannot help regarding it either

sand roost
#

yup

sturdy swan
#

bot can you answer my question

#

need money?

sand roost
#

no

long ferry
#

Again you cannot get it anymore

sand roost
#

if you wanna give me, then sure

#

but bot development can be free

sturdy swan
#

So it does not need money, but some robots that have a verification check can not

long ferry
#

getting your bot verified does not cost money, correct

#

but you cannot get the badge anymore

sand roost
long ferry
#

-verifybot

wild stoneBOT
#

Hi! It seems like you are looking for information on how to get your bot verified.

Once your bot reaches 75 servers or more, you are eligible for bot verification. Since October 7, 2020, bots that reach 100 servers will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.

If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.

Please note:

  • We cannot provide support on how to get your bot verified.
  • We are not affiliated with discord's bot verification system.
  • Getting your bot verified on top.gg (approved through our queue), does not mean you will also get verified by discord. Top.gg's queue has no correlation to discord's verification system whatsoever.
prisma pivot
sand roost
sturdy swan
sand roost
long ferry
#

Again there is no way to get the badge again

#

As told several times now

sand roost
dusty cave
#

Where do i go to invite the top gg bot

long ferry
bold eagle
#

What does the top.gg bot do in your server? Is it just there or has commands

nocturne basalt
#

there is no profile picture, any solutions?

prisma kelp
#

Refresh button

nocturne basalt
#

yeah i clicked it but it didn't respond to me

prisma kelp
#

Or log out and log back in

bold eagle
nocturne basalt
prisma kelp
#

Np

long ferry
#

Refreshing data is broken, it's known

bold eagle
#

Yessir

fervent garden
#

how long does it take for the site to update when i change my bots avatar

sturdy swan
#

Refresh data @fervent garden

gloomy shell
#

The refresh data button is currently not functional. The dev team is aware and working on a fix.

sturdy swan
#

Nah 😂

earnest fable
#

Can someone pls look into this

gloomy shell
#

whats their user ID?

earnest fable
#

914668515271774239

gloomy shell
#

-ban 914668515271774239 scam ads dms

wild stoneBOT
#

upvote TosTacT#1625 was successfully ban

gloomy shell
candid eagle
#

anyone know why this doesn't let me update the details of the bot?

gloomy shell
#

What exactly are you trying to do?

candid eagle
#

refresh data

prisma kelp
#

You should pin that message

candid eagle
#

oh, okay thank you

digital canyon
#

When will the "refresh data" button be fixed?

stoic socket
#

Read pins

#

No eta

thorn rover
#

Are there any anti bot mechanisms with top.gg voting? Can you report a discord server you are suspicious of using bots?

stoic socket
#

but a lot of the time there are just users dedicated to voting for their fav server twice a day

thorn rover
#

Then they increased by another 300 in 3 days after that

stoic socket
#

thats not botting

#

thats caching

thorn rover
#

caching?

stoic socket
#

whilst the actual vote count changed, it showed the same number for you

#

its a method of speeding up sites which most webservers use

thorn rover
#

I've been monitoring in my own server and that one was updating though?

#

How is it that only this single server didn't move?

stoic socket
#

itsvery unlikely they were botting

long ferry
#

Id?

stoic socket
#

caching only really takes affect if you've seen that server page before

thorn rover
long ferry
#

yes

thorn rover
thorn rover
long ferry
#

Thank you, we'll look into it

thorn rover
#

Thanks mate

drifting imp
#

I want to apply for auctions access but the webpage is telling me I don't have any bots. My bot was approved several weeks ago. Is this a known fault?

long ferry
#

use other product

drifting imp
#

OK thank you

thorn rover
#

btw circa how long does it take for the auction process to happen?

long ferry
#

There's currently no eta

devout urchin
#

Hello, I have a question, my bot had 58 votes a week ago, and one day my counter reset.
What happened?

stoic socket
#

votes were reset

devout urchin
#

Okay, thank you very much, I didn't know

fair meadow
#

How do I know how many people actually got my bot from top.gg? The analytics says something like 70 new people but my bot has only gained 30 or so

zinc oracle
#

(a fair number of people close it if too many permissions are requested too)

dire kindle
#

i added my bot but i dont know if hes in the queue

#

how can i check that?

#

i forgot it

stoic socket
#

You can check by going to your profile

#

If it’s listed there then it’s listed

granite idol
#

why when i type ,help it doesn't apply in the website like before....

zinc oracle
#

it appears your entire description is in ``` ```
probably preventing markdown, as thats a codeblock

gritty abyss
mortal wing
#

chck the console

stoic socket
#

@zinc oracle is premium sign up broken

#

im stuck on that lol

zinc oracle
#

its had some issues, I know that.
Not sure if we have any debugging methods for it.

stoic socket
#

its confusing

#

because it lets me login and all

#

and sets up a subscription (tho doesn't charge me)

zinc oracle
#

Yeah, looking back we dont have any debug methods.
If you/anyone wants to try another browser that might work, but I dont expect it to.

granite idol
#

how long does it take to review a bot (just to make sure my bot doesn't go offline)

cobalt sleet
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here Currently not functional.

granite idol
#

ty

verbal jacinth
#

how someone Approve my bot?

#

i created with my 2nd account

long ferry
#

You need to wait

#

Read above

verbal jacinth
#

ah yes

#

my bot is from brazil

#

dont have how approve with this language '-'

dim garnet
#

I click on "Refresh data" to update my bot's avatar, but it just keeps loading and doesn't update, what can I do?

dire kindle
#

how long does it take to get approved?

bold eagle
dire kindle
#

2

dire kindle
#

until a bot gets reviewed

bold eagle
dire kindle
#

Got it accepted?

granite idol
#

how do i add someone here ?

gloomy shell
#

move the bot/server to a team and then you can invite people to the team.

granite idol
gloomy shell
#

no it wont change anything on your bot page

#

just the creators/owners

granite idol
#

KK

bold eagle
granite idol
gloomy shell
#

Yes, you need to create a team and then move the bot to the team.

granite idol
gloomy shell
#

there is a transfer button on your bots edit page iirc

granite idol
#

tyyy

sturdy swan
#

@sturdy swan tro

stoic socket
quaint quartz
#

Please help I put in an accidental bid on advertising

#

for 367 dollars...

#

Meant 37

sand roost
#

How much do mods get paid?

gloomy shell
gloomy shell
stoic socket
gloomy shell
#

i already answered then bun

#

them*

stoic socket
#

ah wasn't sure if they knew which channel KEKW

sand roost
#

Who gets the auction tester role?

gloomy shell
#

users who are approved for auctions

#

i gave it to them because it seems they left the server and rejoined, so lost it

stoic socket
#

rip

fair maple
#

I haven’t purchased an ad in awhile and a lot has changed, do the advertisements still go up 24hrs after purchase?

gloomy shell
#

please ask auctions questions in auctions channels, but read #580510490074152961 for an answer to your question.

jade geode
#

Hey, I have little problem.
My Bot is in a team and we would like to request the auctions access but I can't select it there

gloomy shell
#

Hi, this is a known issue with requesting access to auctions. For now, please select "Other Product" and then put your bot's top.gg website link in the box ThumbsUpSmile

jade geode
#

Okay thank you!

gloomy shell
#

youre welcome UwU

jade geode
#

How can I add the server count to the top.gg page?

long ferry
#

-servercount

wild stoneBOT
jade geode
#

ty

sand roost
#

There seems to be an issue with the botinfo CMD. #commands message
See that message as a reference. It's on 30+ servers.

sand roost
#

oh, ok. Thanks

copper mist
#

Hello i have a friend that got banned from a long time ago. And he also tried to send a mail to your Ban Appeal mail but he didin’t got any responses

cobalt sleet
#

What's the user ID?

copper mist
#

679988716663865356

cobalt sleet
#

There aren't any banned accounts with that ID

#

It's not a user ID

sturdy swan
copper mist
cobalt sleet
#

Ah ok I see it now. Is that your account?

copper mist
#

No its my friends account im in vc with him. I can get him to dm you aswell if you need that.

cobalt sleet
#

They'll just need to appeal again

#

Their last appeal was declined

copper mist
#

Okay thanks for the help

long ferry
#

yes it is

willow blade
#

Hello, ive register my bot on top.gg but I didnt get any respond that I Send it successfully

long ferry
#

visit your bot page and refresh

#

it should tell you your bot is awaiting approval

willow blade
#

Who can I find this?

long ferry
#

go to https://top.gg/bot/yourbotid

#

replacing yourbotid with your bots id

willow blade
#

Thx

long ferry
#

Though seems like it wasn't submitted

#

have you met all the requirements?

willow blade
#

Yes

long ferry
#

have you pressed submit? Did it do anything?

willow blade
#

Mir fällt auf, du bist n deutscher 😅

#

Just loading a little bit and nothing More.

sturdy swan
#

my bot's page isnt showing its pfp

#

i tired clicking refresh data but it doesnt work

simple token
#

I'm not able to buy an ad. When clicking the discord bot, states I don't have a bot.

stoic socket
#

Add as Other Product rather than a bot

simple token
stoic socket
#

Then when you get access, you can bid using your bot

sturdy swan
#

anyone know any discord bot clients that are working?

stoic socket
#

Wdym by bot clients

#

Like login as the bot?

sturdy swan
#

yeahb

#

yeah

cunning cargo
#

is current wait time high?

stoic socket
#

That’s against Discord developer tos

stoic socket
sturdy swan
#

oh so they blocked it all?

stoic socket
#

But discord don’t allow them

#

If you use one, there’s the risk of you and your bot(s) being banned

sturdy swan
#

oh ok ty

delicate parrot
#

Team members can't answer reviews?

sturdy swan
#

Hi, I have a question who checks my bot because I have to fix the bot hosting because the command [play does not work, can I fix it

long ferry
#

If not having at least the moderator role within that team, no

long ferry
long ferry
#

have you already added your bot to queue?

sturdy swan
#

yas

long ferry
#

your bot goes through a queue when submitting

#

if fixing the play command takes you longer than queue, consider removing it from queue again

#

queue is currently a week or longer

sturdy swan
#

ok i deleted my bot

cunning cargo
#

wait so if I work on my bot while it's being reviewed it will slow down the reviewing?

long ferry
#

If we cannot review it due to you for example working on it, it will be declined

cunning cargo
#

ok

long ferry
#

if it is not functional, it will get declined too

cunning cargo
#

it hasn't been declined or accepted, so i guess i'm good

zinc oracle
#

probably best to use a second bot for developing on

tepid sedge
#

Can I make it so they have to vote for my server to get access to it?
It’s basically a verification to make sure they are not a bot

gray flax
#

I am very sad

#

My server was got 105 votes last month and where is my 15 credits?

long ferry
#

Credits expire after a month

gray flax
long ferry
#

Yeah you can't stack vote credits

#

You redeemed it on the first of November, expired on the first December

gray flax
#

I mean

#

in November my server got 105 votes

#

In normally I have all December to collect the credit right?

sturdy swan
gray flax
#

Oh a client error right? @long ferry
The side was reset last week

#

And all votes lost

sturdy swan
long ferry
sturdy swan
#

Do I need to do the refresh data to get the avatar back on the page? rooThink

gray flax
gray flax
sturdy swan
#

ah ok, ig I'll wait until thats fixed then DerpPanda

long ferry
#

You should be able to claim them

gray flax
long ferry
#

Can't help then

tepid sedge
long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

tepid sedge
#

What do I do for my monthly marketing budget

#

That real money?

tepid sedge
long ferry
#

That might fall under our voting guidelines, as that would only grant access to your server by voting

tepid sedge
random marten
#

how do i check that my bot is on the new section of top.gg?

vernal socket
#

how do i add my server on top.gg when i select add theres nothing there lol

tardy flint
#

I am waiting from many days but watcher bot haven't dm me till now for my server when is it going to dm me ?

mortal wing
#

Never

#

Servers are automatically there, only bots require approval

tardy flint
#

I was telling about this @mortal wing the bot haven't dm me till now

mortal wing
#

you dont get dmed

tardy flint
#

Then ?

mortal wing
#

You should go to edit then votes or something

tardy flint
#

@mortal wing see this

mortal wing
tardy flint
mortal wing
#

Theres no eta, could take a week, month etc.

tardy flint
#

Should I fill the form again

#

:(

mortal wing
#

no

tardy flint
# mortal wing no

Yes the option of filling the form with my server is also not coming

sturdy swan
#

I just wanted to know that why did @wild stone dm me if my bot got approved it should be @hidden root right

gloomy shell
#

Luca has taken over all watcher duties.

sturdy swan
#

Ohk

gray flax
gloomy shell
#

What seems to be the problem?

gray flax
#

My server credit is disaapear

gloomy shell
#

This is a known issue that the team is working on fixing ASAP

gray flax
#

I need credit to pay my bid

gloomy shell
#

I understand that, they're trying to do it before payments are due but I don't know if that is possible

#

If you fail to pay a bid because of this I do not believe you will get into trouble

gray flax
#

for this week

gloomy shell
#

That is not possible

gray flax
#

oke I understand

gray flax
#
  1. Reseting site (it was happened last week)
  2. New transfer system
gloomy shell
#

I don't know what caused it, all i know is they're trying to fix it as soon as they can b_nod

gray flax
#

=)))

sturdy swan
#

@fluid birch

oblique ocean
#

any one can help me to apply please ?

gloomy shell
#

-verifybot

wild stoneBOT
#

Hi! It seems like you are looking for information on how to get your bot verified.

Once your bot reaches 75 servers or more, you are eligible for bot verification. Since October 7, 2020, bots that reach 100 servers will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.

If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.

Please note:

  • We cannot provide support on how to get your bot verified.
  • We are not affiliated with discord's bot verification system.
  • Getting your bot verified on top.gg (approved through our queue), does not mean you will also get verified by discord. Top.gg's queue has no correlation to discord's verification system whatsoever.
foggy sapphire
#

whats the api endpoint?

oblique ocean
gloomy shell
#

Read what the embed says. You can ask for help in the developer server

oblique ocean
gloomy shell
#

Not ask here.

#

I told you what you can do.

oblique ocean
#

okay, thanks sorry 😢

oblique ocean
sturdy swan
#

Hey everyone it’s me

#

My old account was wrongfully disabled by discord 3 days ago

#

And discord kept denying my unban request

#

That’s why i came back

#

I was incriminated with false reports from another troll i had blocked

somber parcel
sturdy swan
#

Whoops sorry

#

Question

#

Where's the invite for the bot?

sturdy swan
#

I go to add server

#

And there isn't an option to add the bot

celest mulch
#

im not able to regenerate my token

cobalt sleet
wild stoneBOT
#

It seems like you want to invite a bot to your server! In order to invite a bot to your server, press the "Invite this bot" button on the bot page. It should then redirect you to Discord's authorization page where you can select the server you want to add it to.

Click "Authorize" and the bot should be added to your server. If it says any red text such as for example This bot is private or This bot has been flagged[..], then we cannot help you. Reach out to the bot developer for these issues by going to their support server.

celest mulch
supple beacon
#

How much time does it take to get your bot reviewed?

vagrant wigeon
#

@supple beacon 1+weeks

supple beacon
#

oh ok

#

thx

#

nom

sturdy swan
supple beacon
#

?

spare python
#

how would i go about transferring my bot to another account?

coral portal
#

My bot's image is not updating and votes are also seems to be less than what it shows me on analytics

mortal wing
coral portal
mortal wing
#

all you can do.

coral portal
#

alright my bot's pfp stuck from October though

long ferry
#

Read pins

coral portal
#

Oh i see thanks

sturdy swan
#

any idea how long it would take to approve my sus bot?

#

it doesnt even have commands lol

cobalt sleet
modern lichen
plain salmon
#

I changed bot's pfp, it's not updating on top.gg & refresh data button is just showing loader that keeps loading

long ferry
#

Read pins

shrewd sequoia
#

hi i just wanted to ask if top.gg bot can dm members on the server to remind them to verify themselves?

shrewd sequoia
#

I see, thanks mate

long ferry
#

the bot doesnt have any actual functions within the server except reward roles

#

you'll have to use a separate bot to verify them

shrewd sequoia
mortal wing
#

stop pinging mods

#

just ask your question

#

smh other people can help you

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here Currently not functional.

still oasis
#

Hello till when application results will out 😮

long ferry
#

You'll be contacted if you have been accepted

still oasis
#

Oh

meager saddle
#

so its normal for top.gg to "Refresh data" load for decades and still not refresh application?

long ferry
#

read pins

shell barn
#

my bot's avatar isnt updated onsite

#

i updated it about 15 days ago

#

on developer portal

sturdy swan
#

known issue

#

read pins

stoic socket
#

but the button is broken atm

ashen ledge
shell barn
#

ohh got it

#

thanks

#

i will try it

stoic socket
#

The buttons broken so it won't work

#

this is support angeryBOI

prisma kelp
#

Can i apply for bot reviewer i am almost 18?

#

☹️

long ferry
#

You have to be at least 18, if you're not yet, then perhaps apply later on iara_love

long ferry
sturdy swan
#

o ty

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

vague flame
#

-help

#

-credits

stoic socket
#

staff only commands

vague flame
#

ok

sturdy swan
#

-verifybot

stoic socket
#

staff only commands

sturdy swan
#

ohh

stoic socket
#

@long ferry pls do the command mm_please_hug

sturdy swan
#

btw anybody knows how would i check if the user voted without using the api bcz of the ratelimit in the minute

long ferry
#

webhooks

sturdy swan
#

how?

long ferry
sturdy swan
#

okay ill try find it

winter junco
#

happy*

stoic socket
#

but gg

winter junco
#

shoot

#

wrong channel

#

sorry peeps

sturdy swan
#

not being able to add an official site URL to my bot is normal, right?
only just recently noticed I can't add one

stoic socket
#

what error do you face?

sturdy swan
#

uhm, I can't find where to add the official website to my bot page
(new one or an old one)

stoic socket
#

Its under something along the lines of "Website URL"

long ferry
#

You need to submit your bot first before adding a website url

stoic socket
#

on the edit page

sturdy swan
#

ok ¯_(ツ)_/¯

west silo
#

How come the image is gone?

mortal wing
west silo
mortal wing
west silo
#

alright, ty

mortal wing
#

No problem

somber sonnet
#

hello

covert fractal
#

how do i delete my bot from the site?

long ferry
#

use the delete button on your bot page

brave sun
#

refresh button not working ;-;

long ferry
#

read pins

outer socket
#

what is dbl

#

your vanity link

long ferry
#

top.gg was previously named dbl

#

discordbotlist

outer socket
#

oh, thanks for your help. 😅

covert fractal
#

sorry to bother

sturdy swan
#

How can I use css to change the background color on all tabs?

#

when going to a different tab, such as Updates or Info, all the css I set is gone

long ferry
#

you can only change it on the description field, the update one cannot be changed

#

feel free to suggest that though: https://feedback.top.gg

sturdy swan
#

yeah it'd be nice if the css synced on all tabs... I wanted a custom background color etc, but feels weird when it doesnt sync blobpain

crimson abyss
#

When I try to invite my bot it shows like this

#

I made my bot public all can vote but no one can invite my bot why?

long ferry
#

your bot needs to be approved first

#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here Currently not functional.

crimson abyss
long ferry
#

Bots are put through a queue when submitting

crimson abyss
#

Oh

#

K

mighty dagger
#

guys

#

how many minimum cmds are needed?

#

for the bot to get accepted on top.gg?

stoic socket
#

The minimum is 1 functional command

mighty dagger
#

lmao thats what i needed

stoic socket
#

Yep iirc

mighty dagger
#

i guess im lucky

#

xD

long ferry
#

Well there's no actual requirement per-se, it needs to have a feature

prisma kelp
#

Last time I submitted my bot it took 6 days for results and now 1w + days confused

long ferry
#

Queue times change

prisma kelp
#

That’s why i want to apply can I apply please

long ferry
#

We just cannot allow minors to work on queue anymore, sorry

#

You can definitely apply when you're 18 mimu_love_heart

prisma kelp
#

Almost 18 😔

worldly stratus
#

My bot goes through 3 reviews (2 failed) to be approved.

  • First time: Because I put the wrong prefix on topgg site.
  • The second time: because the bot went offline just in time for it to be reviewed
  • Third time: Nothing happened and it was approved
#

How unlucky

#

I took me 20 days

sturdy swan
worldly stratus
#

The second time is hosting service's problem

short breach
#

My bot has only one command and it works, my bot is online, I made the request today to have it on top.gg, how long will it take you more or less to accept or reject it? Not to break but just to know

bleak sierra
#

Hi question, how should I go about reporting fake 5 star reviews on a few bots?

bold eagle
#

So mods can check the reviews.

gray flax
#

Do credits error fixed?

bold eagle
gray flax
#

I won my bid and can't pay this 😄

#

lol

#

I believe top.gg issues more than my bot 😄

stoic socket
#

there is a queue of bots which gradually gets checked through

bleak sierra
#

The bot I'm wanting to report:
714641254545358899

Reviewer names I'd like to bring attention to from this bot:
Chlooe
miacookie
Laylaa
Eleanor
Liliy
Violet
Penelope
Nora
Stella
Auroraa
(and a bunch of deleted users)

Note that these all are from exactly a year ago, straight up copy pasted from other bots.

Reviews overlap with:
870174977914196058
834393356087853096

Where the reviews seem to have been directly taken from:
664508672713424926
646937666251915264
185476724627210241
276060004262477825
752236274261426212
571027211407196161

Also the image attached

sturdy swan
bleak sierra
#

If you need help gathering which review matches with which, let me know

thorn rover
stoic socket
long ferry
#

Determined to not be vote botting by the way, seems legit

#

Site issues just bork

sturdy swan
#

why dosae it say one but the my bot says its in 44

long ferry
#

-servercount

wild stoneBOT
sturdy swan
#

hello everyone

stoic socket
narrow ridge
#

hi

long ferry
#

this support

#

-support @narrow ridge

wild stoneBOT
#

@narrow ridge

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

gilded lodge
#

Hi

stoic socket
gilded lodge
#

oh i got confused

last vine
#

@cobalt sleet congrats

#

community manager

cobalt sleet
versed tulip
#

I have a bot in wait list for 2 weeks
ID: 915532683847815198

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here Currently not functional.

gloomy shell
#

Its only been 10 days

#

not 2 weeks.

loud bay
#

How do I get my Port?

stoic socket
#

For webhooks?

loud bay
#

Yes

#

serverApp.listen('your port');

#

@zinc oracle?

zinc oracle
loud bay
zinc oracle
#

That is the development support channel. So yes

sturdy swan
#

Hi, they are anime photos. Why is porn said?

long ferry
#

Feel free to contact the reviewer for that

#

Also this does not seem to be top.gg related

sturdy swan
#

Make no mistake porn is anime

long ferry
#

This does not seem like related to top.gg, we do not decline in such messages

#

neither is your bot declined on here, you likely got that message from a different bot list

#

Also deleted the image so yeah

sturdy swan
#

it says You don't have any bot yet but i've a bot already :'/

long ferry
#

We cannot help with that, your bot was not declined here

sturdy swan
#

what's wrong?

long ferry
#

it was likely declined on a different bot list

long ferry
sturdy swan
#

alr

sturdy swan
#

i hope u don't mind the ping

long ferry
#

Am pretty sure you'll still get access on auctions, haven't encountered a decline on auctions yet