#support

1 messages · Page 608 of 1

stoic socket
#

DM the person who declined your bot

zinc oracle
#

we invite bots all with the same permissions, your bot will not be invited with the permissions you request in the url

vague zenith
zinc oracle
#

-zendesk how your bot

wild stoneBOT
vague zenith
#

it simply does not work

zinc oracle
wild stoneBOT
#

@vague zenith

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

topaz mirage
#

русский

#

ку

fathom sierra
#

Ok then i have to reapply with my Bot when i´ve fixed it

sturdy swan
#

thanks great job

young summit
#

Umm a friend of mine cant vote in top.gg website saying his discord account is banned from this server, but he never even joined this server. How to fix that problem?

sturdy swan
#

by

young summit
long ferry
#

Need their user id, can't find anything with their tag

fathom sierra
young summit
#

this?

long ferry
#

Yup

#

Seems to have either been banned for raiding, was accidentally banned or was account compromised

#

Could you tell them to reach out do

#

-appeal

wild stoneBOT
young summit
#

oh okay

worn notch
#

Hello, i need to know how I can delete my bot from top.gg ? 🤔

fathom sierra
stoic socket
#

Then it is tested with just those perms I guess

zinc oracle
#

-zendesk how your bot -d

wild stoneBOT
#

cross I couldn't find any articles with those arguments

zinc oracle
#

nice

#

-zendesk how your bot

wild stoneBOT
worn notch
zinc oracle
stoic socket
fathom sierra
#

Has @wild stone an Article about requesting Permissions after the Bot was added because ive never done that before thx

worn notch
worn notch
#

Thx @zinc oracle

#

تلحس ايري ♥️ Rify96

dark drum
#

يب

true smelt
#

Yo i have lost 140 votes

long ferry
#

Read pins

true smelt
#

ty

shy carbon
#

imagine not backing up data

sturdy swan
#

when top.gg forgets to backup their data

stoic socket
#

why is site slow

#

it just randomly becomes slow

zinc oracle
#

Likely updates happening

sturdy swan
#

How many times can I vote with more than one account? (one ip)

timber herald
#

Has the analytics tab ever worked for anyone?

zinc oracle
zinc oracle
timber herald
#

sadly that's my whole experience with the site... bugs everywhere

zinc oracle
#

-issues

wild stoneBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

Please note: The linked message above may not be updated accurately, the team is already working on ways to reliably notify you about ongoing site issues. If you're unaware of a certain issue being already known by us, feel free to inform us and we'll inform you accordingly.

blazing basin
zinc oracle
#

We still have a handful of issues yeah

#

Tons of improvements though

long ferry
#

You may not notice issues being fixed, but several issues causing the site to be more unusable have already been fixed

unborn lodge
#

Good morning. why have your grades been reset now if you had already done so earlier this month?

stoic socket
#

they were reset in a database isssue

unborn lodge
#

uh ty

potent matrix
#

its been awhile since i submitted my bot and i havent had a dm

long ferry
#

-notified

wild stoneBOT
#

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

mortal wing
#

takes around 10 days

#

and aughel did it before me

potent matrix
#

but it has been over a week or 2 i think

hidden cloud
#

Top.gg new website has so much bug

#

The background don't work

#

In bot

#

Custom background

stoic socket
#

I helped you earlier

zinc oracle
#

I see it fine 👀

stoic socket
#

its just hard to see because its a white site on an image

mortal wing
#

@violet tapir funny date

violet tapir
outer moat
#

searching for a coding help. I pay

stoic socket
#

@zinc oracle -needdev

wild stoneBOT
#

@outer moat

You seem to be asking for something you don't have experience for or something that hasn't been done yet, but really need for your bot/server.
You can hire developers from Fiverr or Freelancer to code the things you need for your bot/server.

fathom sierra
#

Or do i need to use a Command

zinc oracle
#

generally speaking we check on command run, as we don't check every channel on bot invite and odd's are the channel your bot asks for perms in wont be the testing channel.
The correct way to do it is on command run.

stark crystal
#

My bot is now in over 400 servers, but I don't see that on my top.gg page. There's no server count in the details, and it says 0 beside my rating. Am I missing something that I need to do to get this information to show up?

stoic socket
stark crystal
stoic socket
#

thats where you would post stats

stark crystal
# stoic socket <https://top.gg/api/bots/YOUR-BOT-ID/stats>

Thanks again. this is super helpful but I'm not quite there yet. Testing that through a browser, I get back a JSON encoded string with bot stats (just shards 0 at the moment). How do I use that URL to actually post something? Do I send a post request with server_count=400?

long ferry
#

check the docs for exactly that

#

it contains what method you should use, aswell as what exactly you need to send to where

stark crystal
# long ferry check the docs for exactly that

OK, I see it now. Thanks a bunch. Just one follow-up. Are we just responsible for posting our stats? Like, what if someone posts they're in 100000 servers. Is anyone checking that?

stoic socket
#

If there is a sudden increase of server count then they'll probably check that

#

You can easily locate the actual server count on the bot invite page

stark crystal
delicate parrot
#

I created a team, and doenst appear

jade geode
#

Hey, my bot has already a top.gg website bot this is the old owner

#

And he has no permissions anymore for the bot

#

Is it possible to transfer it to my account?

delicate parrot
jade geode
#

@zinc oracle ?

stoic socket
zinc oracle
#

youll need to transfer it yeah

jade geode
#

yea how

zinc oracle
#

dm a mod(not me, I cant do one right now sorry)

jade geode
#

Okay thanks

zinc oracle
#

youll have to prove ownership(by having access to eval, or the code/server)

jade geode
#

wdym with eval?

#

Like the discord developer dashboard and stuff like that=?

zinc oracle
#

nope, like an eval command.
Some of our mods are not developers, its up to you(as the developer) to know how to do eval, or modify the status to prove ownership.

jade geode
#

what should I write in the status

#

or is about me from the bot also enough

zinc oracle
#

the mod you dm will let you know

jade geode
#

okay thanks

delicate parrot
#

How to delete a team?

zinc oracle
#

currently teams cannot be deleted

digital stone
#

Hey, is there any video I can send to my mate on how to add me to the creators on the top.gg servers ?

long ferry
#

There's not as of now, though teams should be straight forward

#

-team

wild stoneBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
sturdy swan
#

I click the "submit" button but it won't, I filled everything right

worn notch
#

How ican know if my bot is accepted?

stoic socket
sturdy swan
stoic socket
#

remove the long one

#

the first one i mean

sturdy swan
#

thanks love

grand ravine
#

also you don't need #

#

actually, that'd prevent it from being found cuz normal tags don't contain hash

supple adder
#

How do I know that my bot has been accepted? Will I receive a message?

cunning cargo
#

my bots still not been approved

#

lol

stoic socket
supple adder
#

All right, thank you, but now I applied and I did not receive any message

stoic socket
#

you don't get a message when you apply

#

i did suggest that tho

supple adder
#

Ok

#

How long does submission take?

stoic socket
#

they usually take 1 week or more at the moment

#

just be patient

supple adder
#

Fine, thank you

stoic socket
#

No problemo dance

slow jacinth
#

I can't delete my bot

long ferry
#

Seems like you just did, otherwise it wouldn't say 404

#

can also confirm, were deleted

green osprey
#

can i change my nick name?

long ferry
#

You can by boosting the server

civic void
zinc oracle
civic void
#

do not delete inappropriate messages

long ferry
#

we do not moderate bots that become unfunctional after approval, if you're having issues with the bot, consider reaching out to their support

civic void
#

Ok

#

Sorry

long ferry
#

no worries

civic void
#

Isn't there a rule on top.gg that a bot cannot be named as another verified bot? @long ferry

long ferry
#

It depends on how known the bot is and if there's an actual intent to impersonate

for example you cant name your bot mee6, it is known etc

long ferry
stoic socket
long ferry
#

it will then also show a 404 page

slow jacinth
civic void
long ferry
#

your bot page is cached

#

thats why it still shows normally for you

civic void
long ferry
#

doesn't seem like impersonation to me, Aero is a pretty common name

civic void
#

I don't think

slow jacinth
long ferry
long ferry
#

Wouldn't consider that impersonation

slow jacinth
long ferry
#

As I said, your bot page is cached

#

thats why It shows as if it isn't deleted

slow jacinth
#

you said my bot?

#

oh shot

#

shit

#

'-'

civic void
long ferry
#

Thank you for that iara_nod

civic void
#

np ❤️

slow jacinth
wild stoneBOT
slow jacinth
long ferry
#

am pretty sure it is your cache

#

both bots are deleted

zinc oracle
#

even with mod perms I cannot see either. can confirm too they are deleted.

slow jacinth
#

wtf

stoic socket
long ferry
#

as I said

#

caching

stoic socket
#

basically its showing you an old, cached page which doesn't reflect the changes you made

slow jacinth
#

and if I try another browser?

stoic socket
#

They're already deleted, not sure what you're trying to do now

slow jacinth
#

why still appears on my profile?

long ferry
#

also caching

coarse bough
#

does attaching a webhook url send voting msgs to the server the webhook is for

long ferry
#

using a discord webhook no

#

you need to make a custom webhook that then sends that message to a discord webhook

stoic socket
#

i'm logged in but can't leave review hmm

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

mortal wing
#

Just be patient

long ferry
#

No need to, read above

#

It tells you why it takes that long

#

Up to a week or longer

#

Yup, week or longer

craggy marsh
#

I don’t understand the wording for that, ‘up to’ means that it should not exceed that length of time

#

Seems unnecessarily confusing to say one thing then immediately contradict it with another

long ferry
#

Up to 1 WEEK OR MORE

craggy marsh
#

Yes I am saying that wording doesn’t make sense

mortal wing
worn moth
#

just use common sense

craggy marsh
#

🤷‍♂️

worn moth
#

(did not mean to say that in a toxic way btw)

craggy marsh
#

based off the few times I’ve checked this channel there seems to always be confusion around the queue length

#

if it can be up to a week it can be up to a week, if it can be more than a week it can be more than a week, it can’t be both, that’s all

sturdy swan
hidden cloud
sturdy swan
long ferry
#

a bot or a server?

tawdry pivot
#

How i can change my bot name in top.gg

long ferry
#

change it on discords end normally, the refresh data button is broken though

tawdry pivot
#

Refresh data button doesn't works

long ferry
#

read what I said

sturdy swan
long ferry
#

have you already added the @small lantern bot onto your server for stats?

sturdy swan
#

I wanna get the link to do a special rol w vote tracker ect

long ferry
#

whats the server id?

sturdy swan
#

ima copy

long ferry
#

never added, are you the owner of that server?

sturdy swan
#

yes

long ferry
sturdy swan
#

tysm

oak ginkgo
#

What happend to votes
Why did it get reseted I had around 30 or 35 votes now I just have 3
I cleared my cache too

Not only that my bots pfp is also not beign displayed
Why?

gloomy shell
sturdy swan
gloomy shell
#

Something you entered isn't correct. Make sure that you meet the required characters for the long description, your short description isn't too long, etc

sturdy swan
#

alr

#

and if im spanish an di have top.gg on english I need to put it on spanish the Page?

#

Im trying and I cant

long ferry
#

You can use any language

#

What do your tags look like? Are you meeting the requirements of at least 300 chars in your long description?

sturdy swan
#

these are the tags ima complete more the long description idk

long ferry
#

Remove the long ones

#

The tag length limit is 25 characters

sturdy swan
#

That was the problem tysm for helping me

#

how do I add my server to the website?

oak ginkgo
#

Any reason why bot pfp not loading

sturdy swan
#

nvm, i got to do it. but please do get more staff that will be willing to help others.

sturdy swan
tawdry grove
stark crystal
#

How do I remove my bot listing from the top.gg website?

hasty siren
#

Please what is vote credit use for ?

#

@cedar wind sorry for the ping, What is vote credit used for ?

split delta
#

How I can add someone on my bots team

#

I have my bot on my own I wana add team members how I can do

warm solar
#

#

hello how do we detonate the bot from the automatic server?

#

@cedar wind@orchid axle

#

@somber parcel

cedar wind
#

What?

mortal wing
warm solar
#

Is there such a thing as bump on top.gg

mortal wing
#

Its called votes

cedar wind
#

No.

#

Hmm

warm solar
#

okay

#

thx

mortal wing
#

was that really it

#

okay

warm solar
#

yes

#

thx ❤️

mortal wing
#

np have a good day ig

warm solar
#

andd

#

ı love you ❤️

mortal wing
#

dang

warm solar
#

🙂

jaunty orchid
#

can my bot's currency has things such as drugs and commands with have drug dealings and all tht? (since I wanna give a gta experience)

sturdy swan
#

Hi, what is the waiting time before a response if our bot is accepted or not?

stark hollow
#

its been some time

#

an my bot

#

itsnt on the page

hushed mist
#

Guys, anyone knows how to delete top.gg account? I messed up by making accounts in two emails and want to delete the old one

hushed mist
#

It shows page does not exist

vagrant wigeon
#

oop

sand roost
#

yes i agree

rocky frost
#

My bot just had 18 votes then when i woke up its just 1 then when it hit 10 votes again its just 3 now

dry spade
#

I changed the bot's profile photo 1 month ago, but it still doesn't appear on this site, what should I do?

vagrant wigeon
#

@hushed mist you basically just need to email support@top.gg stating that you want to delete your account etcetc

dry spade
#

And I'm still getting this error

vagrant wigeon
#

make sure to include the account you want deleted etcetc

hushed mist
#

Should have kept a easy delete button lmao

vagrant wigeon
#

However, votes were unfortunately reset a few days ago due to something that sadly can't be reverted. but if this only occured today then its likely just cache nyaaNod

hidden cloud
#

@long ferry

#

Hi

#

I create the issue

#

In github

#

I am new to GitHub I don't know how to do that format

long ferry
#

when creating a new issue, you can choose

hidden cloud
long ferry
#

Bug in your case

barren rock
nova sparrow
#

delete button is near the like and edit button @barren rock

#

in comments

fierce smelt
#

Say I changed the icon and name of an application post verification request how may I refresh that on the page

nova sparrow
#

refresh button

#

its broken rn tho

fierce smelt
#

Yeahhh

nova sparrow
#

btw this refresh button not the one in browsers

fierce smelt
#

I am aware lol I used that a couple of times and it did not seem to do anything so I thought there could be two possible reasons

nova sparrow
#

ohh k

fierce smelt
#

yeah

nova sparrow
#

its broken

fierce smelt
#

either its broken or I am pressing something wrong is what I thought haha

nova sparrow
#

lol ok

granite notch
#

I can't refresh the bot data, I click on the button and nothing happens

nova sparrow
#

again

#

its broken

barren rock
#

where

#

I cannot delete the review because it has been reported and I have been told on Twitter to contact here to have it deleted by a moderator

nova sparrow
#

huh

#

then just leave it ig

cunning cargo
stoic socket
#

@cobalt sleet Just seen that Topgg moved to Freshdesk, what’s the ETA for all help articles to move over?

cunning cargo
stoic socket
#

Ah ok

#

It’s a week or more queue time at the moment, and @wild stone will DM you whether it has been approved or declined

cunning cargo
#

ok

#

thanks

stoic socket
#

No problemo

agile quest
#

lol I invited Mac's bot pixie and it raided my server and he won't answer dms he blocked me

#

just wanted to state that, now that the server has only me and bots in it because it banned everyone.. I'm deleting my server

#

thanks alot mate

#

have a great day

sturdy swan
long ferry
#

Clear your cache, make a copy of your fields though

sturdy swan
long ferry
#

Also, you cannot use js within your description

#

Remove that too

long ferry
#

There's is within it

random marsh
#

hi, for some reason i cant vote on top.gg. is there some reason for that?

long ferry
#

Is js within it

random marsh
sturdy swan
#

How soon is it checked?

random marsh
#

yay it worked, thanks again, bye

river whale
#

I have integrated my bots Webhook but votes are being multiplied.

long ferry
wild stoneBOT
#

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

long ferry
stoic socket
long ferry
#

cc @somber parcel actually not sure

#

We don't allow bots to lock the majority of commands on bots, not sure about servers

#

Only like 2-3 commands you can votelock, as long as these aren't the main feature either

river whale
long ferry
#

Though again not sure how that's handled on votelocking a server

long ferry
#

Check the docs for that

#

It will attempt to make 2n until 15 requests if not properly acknowledged

river whale
long ferry
river whale
#

Thanks

reef falcon
#

😫

barren rock
stoic socket
tepid sedge
#

Can I make people have to vote to my server to access something

stoic socket
#

Afaik yes

tepid sedge
#

Ok thanks

long ferry
#

reload

tacit nest
#

The refresh data button still broken?

stoic socket
#

yep

tacit nest
#

Can i suggest thing CatBruh

stoic socket
#

sure

#

https://feedback.top.gg is the best place to leave feedback for now

tacit nest
#

Ok thx

shadow ridge
#

how do i add a other person to the creators list (Server)

gloomy shell
#

Move the server to a team and invite the person to said team

cobalt sleet
viscid moth
#

hey how i can approve my bot

stoic socket
stoic socket
#

The wait time is 1 week or more at the moment

main rock
#

is it just me or the refresh data button isnt working, it freezes

gloomy shell
#

It isn't working, it's a known issue

agile ember
#

I have a question can staff delete this review I have checked my bot permission can’t automatically make a channel and spam dm seem like a troll review I have contacted him still don’t get a reply also it makes my rating down

raw spire
#

@cobalt sleetIs there a reason why I am getting a DM from Luca bot saying my bot has been approved when it hasn't been approved on the website?

#

Is it a bug in the bot?

cobalt sleet
#

The bot has been approved. It can just take a moment to appear. Try clearing your cache and check back again in about 15 minutes if it's still not live.

raw spire
#

Ah ok, thx.

cobalt sleet
#

It will appear on your profile but won't appear in search until it's indexed (may take a day or two)

sturdy swan
#

Hy

#

I have a question ?

vernal sable
#

getting code 403 to be exact

sand roost
obsidian locust
sand roost
#

or maybe a different browser, for me it works fine

radiant quiver
#

anyone know why me or my friends cant leave reviews?

sand roost
long ferry
#

May work for some, others not

radiant quiver
#

btw my last name is hofling, and i am called hoffe so its almost similar to your nickname pepeunicorn

quasi cipher
#

why does this text keep popping up if i try to Save Changes on topgg/servers

jaunty orchid
coarse raft
#

hm

low fossil
#

.

sturdy swan
#

H

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

true citrus
#

Hey I was wondering how can I change my bot profile on topgg

#

because for some reason it just changed to default and now it doesn't have a profile, it doesn't give me an option to change back

main halo
true citrus
#

it got accepted today

long ferry
#

but that button is not functional right now

true citrus
#

yeah its not being changed

tired karma
#

Quick question my bot was invited to the Verification Server but not declined but I have not yet received anything from Luca or takes a bit ?

true citrus
tired karma
long ferry
#

Your bot is approved

#

not sure what you're on about

true citrus
#

dammit lucas

long ferry
#

-verification @tired karma

wild stoneBOT
#

@tired karma

The only guilds we might invite your bot to regarding Top.gg-related things such as verification or polls are:

  • 333949691962195969 - Top.gg Verification Center
  • 264445053596991498 - Top.gg
  • any guild owned by a user with the role <@&767389896133443625> in this server.

Any other guild claiming to be affiliated with Top.gg's verification is very likely false.

long ferry
true citrus
#

is there a way to manually change my bots profile? because it still hasn't changed

long ferry
#

theres not

#

just wait until the issue is fixed

true citrus
#

should I set an appeal or wait?

long ferry
#

Just wait

reef falcon
#

😫

#

When my bot approved I waited 2 weeks @long ferry

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

long ferry
#

be patient

#

1 week or longer

reef falcon
#

Wow

reef falcon
long ferry
#

1 week or longer

onyx ridge
#

how long does it take for a bot to be approved on the site?

mortal wing
onyx ridge
#

It's been at least 1 month since I sent the form

long ferry
#

submitted on the 5th

hoary mortar
#

Hello, i wanted to ask about advertisements. I have a server listed in top.gg and i can redeem credits from the vote section in the edit server option. So can i use them to advertise on top.gg?

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

long ferry
#

-auctions

hoary mortar
#

Thank you!

sturdy swan
#

Is it ok to make bot temporarily private?

#

if its approved then it should be fine but if its not and gets reviewed when its private then itll get declined

#

Thanks

peak helm
#

is it possible to have a slash command option that only has a key and no value? ie:
/command regularkey:value -unvaluedkey

gloomy shell
peak helm
#

oh poop sorry, thought i was in there 😄

radiant quiver
#

no one to help me? D_sad_guitar D_sad

stoic socket
#

With what

radiant quiver
stoic socket
#

I had that issue too

radiant quiver
stoic socket
#

Nope

radiant quiver
#

ah damn :(

stoic socket
#

@gloomy shell is this a known issue?

radiant quiver
#

thanks for the reply tho
atleast someone replied

stoic socket
#

Can’t leave reviews when logged in and doesn’t say login to review when logged out

radiant quiver
#

^^

gloomy shell
#

what happens when you try to post a review? does it just load forever, or does it give an error?

stoic socket
#

No option

#

Box isn’t there

radiant quiver
#

nothing

gloomy shell
#

can you show me a screenshot of a bot page?

stoic socket
#

I sent a ss yesterday I think

#

I’ll get one. Now

radiant quiver
#

yes

gloomy shell
#

oh where

stoic socket
#

It was here

radiant quiver
#

one sec

gloomy shell
#

thats on a bot that is approved and you dont own it?

radiant quiver
#

i am talking abt an server

gloomy shell
#

oh its a server

#

okay

#

is it a server you own?

radiant quiver
#

yes but my friends cant review it

gloomy shell
#

is the server on a team?

#

or just you

radiant quiver
#

no one in the server can leave a review

stoic socket
#

there

radiant quiver
#

and not on a team

gloomy shell
stoic socket
#

yep

gloomy shell
#

can you link me the bot

radiant quiver
#

when they press the send review button it doesnt just do anything

gloomy shell
#

page

stoic socket
#

sure

gloomy shell
stoic socket
#

wait are you able to review a bot if you are apart of the team that owns the bot?

radiant quiver
#

yes the box is there, and when they have typed what they want to send and pressing "send review" it doesnt do anything. no error nothing

stoic socket
radiant quiver
#

nice, hope u can fix it

gloomy shell
#

okay the server one looks like its a known issue

#

Hit the post review button and nothing seems to happen?

radiant quiver
#

ah glad to hear that, its not just only an issue on my side then

radiant quiver
stoic socket
radiant quiver
stoic socket
#

yep

radiant quiver
#

but my friends cant post reviews

#

thats the real struggle

long ferry
#

are they logged in

#

whats their user id

radiant quiver
radiant quiver
radiant quiver
fair meadow
#

Hey, I accidentally created two teams, how do I delete one of them?

long ferry
#

you cant as of now

#

there's no delete feature yet

fair meadow
#

Can you, or some other mod person, delete one?

#

Or how do I leave one if I’m the owner?

long ferry
#

Again, there's no delete feature as of now

fair meadow
#

:/ ok, thanks!

sudden flax
#

hey

#

im having problems with my top.gg

#

who can i contact to help

long ferry
#

just state what problem

sudden flax
#

this happens when i try to edit my server

#

on the website

long ferry
#

Are you the owner of that server? (aka having the ownership on discord)

sudden flax
#

no but i recently set it up on top gg

long ferry
#

Only the owner can make changes on a server page at first

#

if you wish to allow other users to edit it, use teams

#

-team

wild stoneBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
sudden flax
#

ah

#

so i was just there

#

editing the settings

#

but now i need permission right?

long ferry
#

You need to be at least a moderator/admin within that team to make changes

sudden flax
#

gotchu

#

so owner adds me to a team

#

and i can edit again

#

?

long ferry
#

Yes

sudden flax
#

gotcha ty

sand roost
# wild stone

@long ferry whats the 2nd team under your profile? blob_thinking

long ferry
#

A test team

primal python
#

How can I have my bot display the amount of users/servers it's in to top.gg?

primal python
#

ty

stoic socket
neat narwhal
#

why does it not put the name and the current pdp of the bot?

stoic socket
neat narwhal
#

1 week ago

stoic socket
#

Thats why

sudden flax
long ferry
stoic socket
neat narwhal
#

ow

sudden flax
neat narwhal
#

when ect what will it work?

sudden flax
#

is this good?

long ferry
#

yup, now needs to transfer the bot/server to that team aswell

neat narwhal
#

when will it work?*

long ferry
#

theres no eta

sudden flax
#

ok thanks so muchPogU

sturdy swan
delicate comet
wild stoneBOT
#

@delicate comet

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

sturdy swan
#

ok

#

what is this topgg website called where u can find all the stats?

gloomy shell
sturdy swan
#

yes

gloomy shell
sturdy swan
#

thx

gloomy shell
#

Yw

sturdy swan
#

good girl

#

*boy sry

sturdy swan
gloomy shell
#

Please don't make comments in this channel, it's only for support

#

Thanks

odd ridge
#

is it just me

#

or is the site search

#

really fucking slow today?

stoic socket
#

Fine for me

tiny eagle
#

how to get topgg token?

sturdy swan
#

How do I add bot to my server

stoic socket
sturdy swan
#

Top gg

#

To advertise my server for

stoic socket
tiny eagle
stoic socket
#

servers don't have topgg tokens iirc

long ferry
#

servers dont have an api like bots do

#

only somewhat api related thing is webhooks

tiny eagle
#

oo

#

ok , ty for help wumplove

sturdy swan
#

It keeps saying error please help

sturdy swan
#

I did

#

like .gg/code

#

but like

#

only the code

#

I think

#

Example?

#

m

#

.gg/example but remove .gg/

#

lmao

#

I'm very good at explaining

#

ik

#

I understood

#

Let me try

#

Nothing

#

if u add the inv code.. I'm sure that you don't have to click the button under it

#

"create invite"

#

Because the create invite button should make an invite with the top.gg bot.. if it's in your server and has the right permissions. From what I see in the sc, you either didn't add the bot or you didn't give it the permission it requires

#

I added the bot "top.gg" and i gave it permission to create invites

stoic socket
#

Don't click "Create Invite" if you manually add an invite

#

then input that invite code in the box and DO NOT click Create Invite

sturdy swan
#

I dunno what to do

#

Keeps saying error

long ferry
#

dont press create invite after entering your invite

sturdy swan
#

Oh ok

long ferry
#

refresh the page, paste in your invite, do not press create invite

#

then fill everything else out, then save

sturdy swan
#

It works

#

How can i tell if my server is visible?

#

Help

long ferry
#

you can try opening incognito and visit your server page

sturdy swan
#

I can't see my own server

#

:(

long ferry
#

what do you see

sturdy swan
#

Nothing

#

I search the name of my server and nothing

long ferry
#

give it time to index

sturdy swan
#

Ok

tawny crater
#

...

long ferry
#

smelled like selling bots?

#

Dont think selling bots is against tos, the owner just has to note the owner change to discord iirc

#

As I said, isn't against discord tos

sturdy swan
#

@small lantern invite

#

@small lantern

long ferry
#

I dont see anything against that in the dev terms of services or discords tos in general

stoic socket
long ferry
#

yeah, likely something we wont moderate then if discord allows it

agile quest
gloomy shell
#

Don't bring drama from other servers into ours.

#

And don't spread false rumors about our staff.

sturdy swan
#

how long does it typically take for my bot to show up in searches once added?

gloomy shell
#

Couple days

#

Iirc

sturdy swan
#

Is that intentional or a bug

#

And thanks!

gloomy shell
#

Intentional, but they are working on speeding it up!

sturdy swan
#

ty

blazing pollen
#

Hi, does anyone know why I can't submit my bot on top.gg? Everything is filled in the form and no errors appear..

grim island
#

are the analytics ever gonna get fixed? its been like this for months, despite knowing people are viewing our server and joining it.

oak ginkgo
#

Anyway how to fix pfp of the bot
Pls

#

Pls I really need to fix it

cinder lark
#

How long does it take on average for a bot to get verified?

cinder lark
#

You should be able to change it there

gloomy shell
gloomy shell
gloomy shell
gloomy shell
cinder lark
grim island
gloomy shell
#

Only the team knows exactly how soon is soon.

#

But it's known and will be fixed.

cinder lark
#

How do I know when I submitted my bot?

gloomy shell
#

I can look for you

cinder lark
#

Oki

#

I’ll get my bots ID

gloomy shell
#

December 5th

#

I used your user ID

cinder lark
#

Oh lol

#

Thx Xiuh

blazing pollen
gloomy shell
#

Do you have more than 300 characters in the short description?

#

Is the bot already listed on the site?

blazing pollen
blazing pollen
gloomy shell
#

Hmm I'll ask a team member about it

blazing pollen
oak ginkgo
#

So I want the bot pfp to appear

gloomy shell
#

It cannot be fixed right now until the team fixes the button

#

We apologize for any inconvenience but that's the only thing I can do for you right now

oak ginkgo
gloomy shell
#

I cannot give an ETA

gloomy shell
modest cradle
#

how i make a bot for votes top.gg

radiant quiver
pulsar rock
#

any idea why on windows the emojis aren't showing properly on the site?

#

That should be 🔴

#

on mac it seems to look fine though

#

can someone check if its me or if its like that for everyone

mortal wing
#

and unicode

sturdy swan
#

I want to see the wrongserver cmd's message again.

pulsar rock
#

this it for my top gg description lol

#

its a chrome issue Iguess

hardy niche
#

why the bot pfp is not showing

#

i click on refresh data still

#

nothing happens

pliant mauve
hexed mango
#

sa

copper pawn
#

my this bot no longer how to delete this and i have made a new one but its not showing and this one it is showing

shell prism
#

hmm why is bot pfp not showing Thonk

sterile star
#

I need help with application bot

#

Nevermind

strange ocean
#

How to delete a bot?

#

Cause I have deleted it so. I want to remove it on my profile.

cobalt sleet
#

If it's been deleted you just need to clear your cache and it should stop appearing for you.

strange ocean
#

@cobalt sleet, I have added a bot but I didn't get any dms or notifications and I don't see anything that my bot will get review.

#

Is this normal?

#

I submitted and puff

sturdy swan
#

top.gg should have a system where you can change the webhook to send i.e. instead of a webserver it can just be a discord webhook so it can do it automaticly

wild stoneBOT
#

@strange ocean

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

strange ocean
crisp goblet
#

Help my account got hacked and i need to move my bot other account!

stoic socket
crisp goblet
#

Yes

cobalt sleet
crisp goblet
stoic socket
#

Then DM a mod and they’ll help assist you ^^

trail jacinth
#

Why my top.gg always black screen after the loading is done?

crisp goblet
#

Okay

strange ocean
#

By the way, my bot still showing up even I refreshed the data.

stoic socket
stoic socket
strange ocean
#

Alright.

stoic socket
#

@cobalt sleet @strange ocean needs to know how to clear cache

#

Can you do the command?

cobalt sleet
#

-cacheclear

wild stoneBOT
stoic socket
#

Thanks

hoary mortar
#

Hello, just wanted to ask another thing, my server page on top.gg doesn't update, like the members stated there is around 4.3k but it's been approx 3-4 months and it still is the same. Whilst we are over 5.4k from a month

#

So will i have to do something inorder for it to update or it'll update automatically

stoic socket
#

It should automatically be updated if @small lantern is in your server

static palm
#

my first id got banned idk how pls im begging pls unban me im moderator in many server now i cant add any bots

stoic socket
static palm
#

this sir fakeninja#8584

stoic socket
#

@real laurel ban evasion

stoic socket
static palm
#

you mean this 539703174894845952

stoic socket
#

yep

#

banned in 2019 for ads in general

real laurel
#

-appeal

wild stoneBOT
static palm
#

pls unban me i new at that time on discord

real laurel
#

-b @static palm Told to appeal. Evasion (Case #19505). Appeal at appeals@top.gg

wild stoneBOT
#

upvote notnico#0001 was successfully ban

stoic socket
agile ember
#

Why it show 0 servers? my bot currently on 100+ servers

stoic socket
agile ember
#

oh thank you

slate portal
#

How do you hyper link texts without embed like this (using webhooks):

sturdy swan
#

@slate portal

[Click this link](https://youtu.be/iik25wqIuFo)
slate portal
sturdy swan
#

yep

#

but only in webhooks

slate portal
#

Oh ok

#

I never knew that

subtle night
#

Heyyy, I had network problem and I tried to refresh the website many times, but I have been rate limit. How I can fix it? It's the first time that occured. Ping me please 🥺

sturdy swan
#

Can I see the wrongserver message again?

modest cradle
dull stirrup
#

You can do markdown in the bot description right?

subtle night
subtle night
#

Heyyy, I had network problem and I tried to refresh the website many times, but I have been rate limit. How I can fix it? It's the first time that occured. Ping me please 🥺

#

you don't know how many time ?

thorny orchid
#

how long do i need to wait until i know im accepted or not

exotic vector
thorny orchid
#

xd

exotic vector
trail crown
#

TypeError: Cannot create property 'shardCount' on string "my bot's top.gg token"

sturdy swan
#

<@&695153281105920070> Hi why don't you accept any bot you decline them all?

#

and sorry for ping 😅

trail crown
sturdy swan
#

I also think

broken pulsar
blazing pollen
#

I still can't publish my bot on top.gg, API returns 400 error so I think there's a problem with it

reef falcon
#

Hllo why my bot decline? It is online 24/7

exotic vector
sturdy swan
#

Does top gg have commands?

#

The bot i mean

reef falcon
exotic vector
sturdy swan
#

Does the top gg bot have commands?

long ferry
#

No

reef falcon
#

My all bot command are working

cobalt sleet
#

Please also only ping the CM role for emergencies.

sturdy swan
blazing pollen
long ferry
#

Open your network tab

#

Click on the failed request, then check the response field

blazing pollen
long ferry
#

As I said, go to your network tab on the inspect element

#

The console does not tell me what's wrong at all

#

The network tab has likely responded with the error message

blazing pollen
long ferry
#

Full response please

blazing pollen
# long ferry Full response please
formItems: [{id: "slug", translationId: "errors.validation.string.max",…},…]
message: "Your form contained some validation errors"
translationId: "errors.bad-request"```
Is there a limit for long-description?
long ferry
#

How long are your tags?

blazing pollen
long ferry
#

Remove the long ones

#

The character limit is 25

blazing pollen
long ferry
#

These are bugged ones

#

Remove them and try again

blazing pollen
blazing pollen
rocky pendant
#

Can bot verification take more than 2 weeks?

long ferry
#

1 week or longer

tidal wren
#

Form is saying that I wouldn't have a bot, but I have

long ferry
#

Select other product instead

obsidian locust
#

any eta for the certification system come back?

long ferry
#

It will not come back

icy nymph
#

Any problem if bot hass kill command

sturdy swan
icy nymph
#

Ok

#

My bot hass kill command it works c!kill <user> it sends author killed the user any prob

stoic socket
#

As long as it doesn’t glorify or promote suicide then that should be ok

#

You should probably add a check in there so the message author can’t kill the user if the user is the message author

icy nymph
#

Ooh letme add that

#

But owo bot has

#

Oops sorry

#

Misunderstanding

wispy walrus
#

Why did my bots pfp disappear randomly
im aware that the refresh button is broken, but its weird that the pfp disappears like that

ashen ledge
#

I have a small problem about my bot description

#

if I click the preview it works if I click save it doesn't save anything

#

even if the previw is different than what I made. I only used html

tough falcon
#

yo

#

Why can’t I see my server page on the website

stoic socket
#

Have you added your server?

tough falcon
#

yah

reef falcon
#

@Goseala

vapid echo
#

Does anyone by chance have the bot @reviver support server invite link

#

Its not loading for me

reef falcon
#

@Goseale

#

@Goseale

#

Pls ping

#

Him

idle wyvern
#

who is he =-=

#

if admin or mod, NOPE

tough falcon
#

@toxic zephyr

#

@reef falcon ^

reef falcon
#

Thnks

mint schooner
#

@zinc oracle

zinc oracle
#

@sturdy swan no ads

sturdy swan
#

this allowed?

#

yes

#

soon

mint schooner
#

yeah

long ferry
# sturdy swan bun discovered top.gg

Lemme elaborate what's fine and not:

"||Xyz killed themselves||" or "||Xyz took the easy way out||" not fine and considered promoting/glorifying suicide

"User1 killed User1" or anything else that wouldn't be related to suicide, fine

long ferry
#

Oh fair enough

tough falcon
#

yo

#

Can someone help me out tho

#

server page isn’t showing up

nimble otter
#

is it mandatory to have help command? or can i just have bot status saying which prefix to see the commands

gloomy shell
#

A list of commands is kind of necessary, doesn't have to be the word help

#

Can be anything as long as you tell us what it is

#

@tough falcon is it a server you own?

sturdy swan
#

hey

#

hm is it possible to make a docs. without having a website?

gloomy shell
#

You can use something like Google docs if you wanted or use your top.gg page as a documentation site, but that's more a question for #development b_nod

sturdy swan
#

k thx

slender rapids
#

hi

#

How do I know if my bot has been accepted or not?

#

and ..

#

How long does it take?

sturdy swan
#

I entered my bot twice by mistake and I want to cancel them

#

how

gloomy shell
#

@slender rapids you'll get a dm from @wild stone on approval or deny, right now it takes a week or more

#

@sturdy swan it shouldn't let you enter the same bot twice, or do you mean you entered more than one bot?

nimble otter
#

doesnt / show all commands anyway

sturdy swan
#

I deleted the project from the site discord developer Portal

gloomy shell
#

If you're using slash commands then you don't really need a list No

nimble otter
#

aa yeah my bot just say Type / to see commands

gloomy shell
#

Then yeah that should be fine c_thumbsup

nimble otter
#

great, then i will wait 1-2 weeks for bot approval then

sturdy swan
#

No, I mean I entered the information and then deleted the project from the Discord site @gloomy shell

keen python
#

My bots avatar isnt showing up on the top.gg page. What should i do?

gloomy shell
#

Oh, then you just need to login to the site and go to the bot and delete it.

slender rapids
#

It's a long time

gloomy shell
#

@keen python right now there isn't a way to fix it, the devs are working on it acatnod

keen python
#

oh alright, convey my wishes to them

sturdy swan
gloomy shell
sturdy swan
gloomy shell
#

You can delete a bot that isn't accepted.

sturdy swan
#

Or they will be rejected

#

No more

gloomy shell
#

If you delete it, it will be removed from the queue. So we will not test it

gloomy shell
#

There is a delete button on the bots page

sturdy swan
stoic socket
#

go to your profile

#

then find your bot

sturdy swan
#

What now

#

?

stoic socket
#

click the bot you want to delete

sturdy swan
#

Edit or review

stoic socket
#

View

#

you've submitted 2 bots it seems

sturdy swan
#

but they failed

#

So delete it

stoic socket
#

Click on the bot you want to delete

#

then click "Delete"

unborn barn
#

How to start bot

#

I joined this server

#

and now how to check donation

stoic socket
unborn barn
#

how to check donation