support

[tacit nest]

Hey

I have 2 inquires

1 . how to report bot has been se$lled or removed or owner was banned

2 . why my bot don't refresh data?

[sturdy swan]

Hi, the website is not finding my server. Can you help pls?

[dark rain]

i got this dm from luca however on the website it still says that my bot is not yet approved. is it approved or not? so i could remove the note for the reviewer out of the bots description

[stoic socket]

button is broken

[stoic socket]

try clear cache

[tacit nest]

bruh

[stoic socket]

three dots, report

[dark rain]

ok i see that my bot is approved since i can access /webhooks now finally

[stoic socket]

add the bot https://top.gg/servers/invite

[tacit nest]

Dots is laggy when i click on it website crash

[stoic socket]

not for me

try force refresh

ctrl + shift + r

[tacit nest]

Phone

[stoic socket]

oh

DM a mod then

explain the situation

[tacit nest]

Ok

Any mod or specific one?

[mortal wing]

Any

[stoic socket]

any mod will do

[sturdy swan]

What is the estimated time for the ad application?

[stoic socket]

There is no estimated time

Just apply and hope you get access

[terse pulsar]

how 2 fix my botum

[stoic socket]

?

[sturdy swan]

thanks. so I've done that but still can't add server..

[stoic socket]

are you the server owner?

[sturdy swan]

one of the admins

I have added others such as disboard etc

[stoic socket]

The owner needs to add it

[sturdy swan]

hm ok

thanks

[stoic socket]

No problemo

[topaz mirage]

how make this description?

[stoic socket]

Use either HTML or Markdown

[topaz mirage]

thanks

[ember raft]

Can anyone tell me when my bot gets approved

[real laurel]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

[ember raft]

.

Ok

Thx

[fast reef]

My bot was randomly removed from the site?

[long ferry]

What's your bots id?

[scenic monolith]

Website is down 😦

[bold heron]

^^^^^

[rigid viper]

Website is not loading for me

[stoic socket]

Same

[tacit nest]

Isn't down for me but its suppppperrr lagggyyyy

[rigid viper]

Hehe it loaded at last but slow

[zinc swallow]

The site is slow and api is giving errors

[stoic socket]

@rigid viper @bold heron @scenic monolith try again, again, it’s just slow

[stoic socket]

Because the site was just down

[zinc swallow]

Figured, was just curious why I kept getting "why can't I vote" spam xD

[stoic socket]

Lol

[rigid viper]

It is just u have to login 😄

[stoic socket]

Site was down, that’s why

[zinc swallow]

nah it's because my bot has a vote command that doesn't run when the api returns an error

[rigid viper]

oh

[zinc swallow]

Yea but seems to have been resolved 😄

[stoic socket]

@quartz willow getting this, guessing there is a ddos or some shit

[waxen crest]

same

[stoic socket]

Sites back fully for me now, just getting that on load

[buoyant crown]

top.gg: is down

[scenic monolith]

Yeah I think they were probably getting DDOSed or something or still are.

[stoic socket]

Try again

Ooo no gone again

[buoyant crown]

@stoic socket500

An unknown error occurred while attempting to authorizing your account

[stoic socket]

Ohh that’s unrelated to the Cloudflare issue

[regal shell]

When I want to vote for my pro bot, this is what is the reason?
https://media.discordapp.net/attachments/850463481727942687/917951485126533130/unknown.png

[stoic socket]

For that, clear cache and login again

You too ^^

[buoyant crown]

ohh

but icant

^^

The same

[stoic socket]

Try logging in again

[regal shell]

@moderators

[stoic socket]

You can’t ping mods role

[buoyant crown]

The same..

[regal shell]

https://media.discordapp.net/attachments/850463481727942687/917951485126533130/unknown.png

[stoic socket]

Both of you try a different browser

[regal shell]

Why does this come for me?

[sturdy swan]

what does error 524 mean?

[stoic socket]

Cloudflare?

It’s likely because the site was down

[regal shell]

OK

[sturdy swan]

oh alright, thanks!

[regal shell]

I don't work @stoic socket

[stoic socket]

Tried a different browser?

[regal shell]

Oh what do I do?

[stoic socket]

Try Microsoft Edge

I’m presuming you’re on Windows?

[regal shell]

All try from Microsoft

[regal shell]

oh windows

[stoic socket]

What type of device are you using?

[regal shell]

Del

[stoic socket]

Ah ok

Try using Microsoft edge, let me know if anything happens

[regal shell]

My love, this is a defect from a website. What devices can you say to use a healthy website when?

[stoic socket]

I’m just suggesting a different browser as a browser extension or cache may be affecting you logging in

[buoyant crown]

thanx its work now . @stoic socket ❤️

[regal shell]

all drunk

[stoic socket]

[regal shell]

You don't know when medicine will return

[stoic socket]

???

[regal shell]

؟!

[buoyant crown]

Big bun i think this man ziad is jok

top.gg now work

[stoic socket]

Everyone has a different experience and may face different issues, so I’m giving a few examples of Fixes that may work

[regal shell]

OK

[sleek whale]

how Can I Login My bot Token In Discord

@cedar wind @zinc oracle

@cobalt sleet @real laurel

[mortal wing]

No need to ping mods

[sturdy swan]

you should not do that

Hi, Moderators!
Can you change the bot name? Old name : Reactios, now GoH.
Bot ID : 905495149986074664

And then i can't change the name of the Bot yourself

[spiral frigate]

i think u can change it by first changing the name of ur application in the discord dev portal then go to ur topgg bot edit page and then click refresh data and it should work

[sturdy swan]

I've done this before - it doesn't work.

think, ok

[spiral frigate]

it may take a while

[gray flax]

When top.gg fix transfer bug?

It is a very important section

your guys should priority that

[wind schooner]

Where i can appeal?

[cobalt sleet]

-appeal

[wild stone]

How do I appeal?
For more information about how to appeal you can view this article.

[wind schooner]

Thanks

will i get reply?

[cobalt sleet]

Yes

-support

[wild stone]

@glad breach

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[wind schooner]

done

[sand roost]

Are the results already out?

[slow plaza]

Hey support team I need a help. Actually I want some reviews to be deleted from my bot's page

I have a genuine reason

[sand roost]

Report the reviews. Nothing else can be done

[slow plaza]

I have done but idk will topgg team will delete them. But if I show them the proof that lead to those reviews ig they will understand

[daring moth]

Hi, is there a way we can have invite created by @small lantern , like disboard bot creates it's own invite so it's tracked as invited by disboard by invite trackers. I would like to do same for top.gg

[wary patio]

how do you update the server count in our bot's page

[slow plaza]

You need to post the guild count on topgg's API

[cobalt sleet]

-zendesk add your server

[wild stone]

Top.gg Support

How to use Top.gg
How to Add Your Server to Top.gg

[slow plaza]

Uhm mac will I get any help in my situation

[cobalt sleet]

Clicking the "create invite" button on the add server page with the bot in your server will make it create an invite

[cobalt sleet]

-zendesk review guidelines

[wild stone]

Top.gg Support

Guidelines
Review Guidelines

[cobalt sleet]

If you've reported them and they're against our guidelines, a moderator will remove them.

[slow plaza]

Actually Idk will they fall under this

But can I tell you the story that happened

[cobalt sleet]

I can't handle it now

If you've clicked report, a mod will investigate.

[slow plaza]

Ohk

Thank you

[cobalt sleet]

No problem!

[wary patio]

where

[daring moth]

I have it on top.gg but the invite I have in invite section is one I created myself

[cobalt sleet]

https://docs.top.gg

[cobalt sleet]

Go to your server's edit page and click it there

[wary patio]

you mean we have to use the api to update our bot's server count?

[cobalt sleet]

Yep

[wary patio]

is it this code ?

from discord.ext import tasks

import topgg
dbl_token = "Top.gg token" 
bot.topggpy = topgg.DBLClient(bot, dbl_token)
@tasks.loop(minutes=30)
async def update_stats():
    try:
        await bot.topggpy.post_guild_count()
        print(f"Posted server count ({bot.topggpy.guild_count})")
    except Exception as e:
        print(f"Failed to post server count\n{e.__class__.__name__}: {e}")
update_stats.start()

[cobalt sleet]

You can ask for help in #topgg-api (I don't know python anyway)

[wary patio]

oh ok thank you for your help

[cobalt sleet]

No problem!

[daring moth]

I'm getting this, I even reinvited the bot

[sand roost]

Does it have the correct perms?

[daring moth]

Yes it does have create invite

So how to fix it ?

[onyx vapor]

how long does it take for a bot to get verified on top.gg page

[real laurel]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

[sturdy swan]

hmm

[daring moth]

Umm @real laurel do you know how to fix this ?

[sturdy swan]

try giving it admin perms

[real laurel]

@daring moth

[daring moth]

But I want invite using bot so using tracking bots I can know where the members come from

Is that not possible ?

[nova sparrow]

I changed my bots name and on top.gg it wont update

I tried refresh data

it didnt work

[real laurel]

-rdissue

[wild stone]

The Development Team is aware of the Refresh Data feature not working.
We apologize for any inconvenience ask for your patience until the issue is fixed.

[nova sparrow]

:/

[nova sparrow]

...

oof

srry for bothering

[real laurel]

until the issue is fixed, i don't believe so

[daring moth]

Ohh ok cool , thanks !!
Will you guys make an announcement when fixed ?

[real laurel]

i can't say for sure, as i don't plan the announcements i'm afraid

but im sure some form of notice will be put out

[nova sparrow]

I wanna know how to be a bot reviewer

[daring moth]

Where ?

[real laurel]

feel free to apply, form in #announcements

[nova sparrow]

thx!

[real laurel]

@daring moth ^^

[daring moth]

Ok 👌

[sturdy swan]

Long time but no response for my bot

Its not aprooved

or what?

[real laurel]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

[shell barn]

how can i solve this ?'

[peak apex]

@cedar wind

If anyone tries to vote my bot it shows this

But when i click on the link i can see this

<@&695153281105920070>

[shell barn]

the link i used

https://top.gg/api/widget/870932828504866816.svg

[peak apex]

Can u solve my problem @shell barn

[shell barn]

ur bot is still

under verification

[peak apex]

Oo

[shell barn]

so only the owner can see it

not the rest of people

[peak apex]

How much days it need to verified

[shell barn]

well it took 2 weeks for mine

u just gotta wait patiently

[peak apex]

:0

Ok

[wind schooner]

@cobalt sleet i have sent an appeal on the mail but it not reviewd yet i guess, is there any update regarding it?

[stoic socket]

No need to ping community managers and multiple mods

[stoic socket]

Your bot hasn’t been approved yet, wait for it to be reviewed

[peak apex]

Ok

[long ferry]

There's no eta on appeals

[gaunt python]

i changed my bots name but why it doesnt on my top.gg bot page?

[stoic socket]

You need to refresh data, but the button to refresh data is broken

[hollow thunder]

Hey , What can I do with the Bot credits?

[gaunt python]

ahh alr

thx

[hollow thunder]

Vote credits*

[stoic socket]

@real laurel

Pls Do the command

[hollow thunder]

?

[stoic socket]

@hollow thunder read this

[real laurel]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[stoic socket]

That^

[hollow thunder]

Okay, thx

[eternal tangle]

can anyone say how long should i wait for top.gg to approve my bot?

its been 1 week now

[stoic socket]

There’s a 1K+ long queue, so review times has gone up

[eternal tangle]

ohk

[stoic socket]

It’s a week or more at the moment

[eternal tangle]

oh

[hollow thunder]

Btw what is winning bid and where is the #auctions channel

[stoic socket]

Whoever bids the most gets the spot. #auctions-general #auctions-support #580510490074152961 #557980216883150849 and #557980762675085333

[hollow thunder]

ah

[sturdy swan]

hey i need help about my auction

[hollow thunder]

I cant access these channels doe

[sturdy swan]

I asked for help before but didn't get it, now I have verified the account with which I ran the auction...

[dusk knot]

I want to enter the bot server

Where is the link?

@hollow thunder

[hollow thunder]

I cant promote servers here

are you talking about my bot?

[dusk knot]

Yes

The bot has the right to protection

I want a protection bot

@hollow thunder

[hollow thunder]

?

[mortal wing]

@dusk knot This isnte the right channel

If you want a moderation bot theres a tag for it

[stoic socket]

You get access with auctions access

[solid flower]

Hello, my invite link for creating my Top.gg doesn’t seem to work whatever I do. Where is the invite for top.gg sourced from?

[stoic socket]

You can’t enter

The reviewing server is private

If you join using a bot, you will be banned

[hollow thunder]

Alr, I was just curious, ty

[solid flower]

That being do I try to source from in settings, below title, and can it be done on mobile?

[stoic socket]

Do you mean server invite?

[mortal wing]

What are you talking about

[solid flower]

Yeah. On the site top.gg

Trying to secure a link for my server

[stoic socket]

The Top.gg bot can generate you an invite link or you can just enter your own

[solid flower]

How is that invite generated and where can I find it?

[stoic socket]

Make sure that the Top.gg bot is in your server too

[solid flower]

It is yep

[stoic socket]

https://top.gg/servers/invite

[stoic socket]

You need to generate a discord server invite

For the server you are adding

[mortal wing]

This functions is mostly broken, just create an invite for your server

[solid flower]

Yes, tryna figure that out

[stoic socket]

Invite bit there

But on your server

[solid flower]

Yeah I did that and it didn’t seem to work…

Tried both inserting the full and deletion of all characters before the random letters/numbers, aka the last slash and before it

Is there another way of doing if?

[ionic jasper]

can I edit this?

[solid flower]

Ight well I’ll have to do it some other way, 1am is not the time

[stoic socket]

Yes

I think its because you've listed those bots

in you serverpage

[blissful sonnet]

is there any appeal form on top.gg

[stoic socket]

[e-mail]

[blissful sonnet]

oki

[blissful sonnet]

its mail .

not like any other

[stoic socket]

Yeah

you need to email [e-mail]

https://support.top.gg/hc/en-us/articles/1500001218681-Appealing-your-ban

read that

[blissful sonnet]

my friend is dev of kira bot its in 540 servers and evon with 100+ so he got banned from top.gg this name is Vaibhav#9662

[blissful sonnet]

k

[mortal wing]

E

[stoic socket]

yep

https://cdn.discordapp.com/attachments/714045415707770900/902352898011332648/Screenshot_20211026_022754.jpg

[wind schooner]

Eta?

[long ferry]

Estimated time

[wind schooner]

Ok

[mortal wing]

Estimated time of approval or Estimated time of arrival

[magic anchor]

hey i wanna remove my bot from top.gg

mods

[stoic socket]

DM a mod

[mortal wing]

theres a delete button

[stoic socket]

Wait

Delete butto

I'll get a screeenshot

[sturdy swan]

Hello, I Can't Do Anything I Can't Refresh Data My Bot Name Is Monika I Did It But It Still Stands As İzzetAnces I Say Refresh Data After Uploading I'm Waiting It Still Writes İzzetAnces Can Someone Help Me?

[stoic socket]

Refresh data button is broken

[magic anchor]

uh lemme check

[stoic socket]

https://static.capy.host/8YaKTi03.png

there

[sturdy swan]

Oh I see, it's in a fixable situation

[grim hedge]

so I just need to refresh data & wait?

[stoic socket]

Yeah but the button is broken

[grim hedge]

what button?

[mortal wing]

refresh data

[grim hedge]

oh lol

[stoic socket]

The button just loads

does nothing

Just tested on my own bot

[sturdy swan]

Hope It Fixes

[stoic socket]

Soon ™️

[sturdy swan]

OK thanks

[upper kindle]

what help do you need

[stoic socket]

@tacit zodiac

help desk scam

[mortal wing]

I need money

im becoming homeless

i cant pay taxes man

im only 14

[swift viper]

@upper kindle why did you block me

I only needed help

[stoic socket]

Dude

Don't ask them

Its a scam

The real way to get help is by asking here

@lone anvil xig is not responding so ^^

[swift viper]

I know that

I was just fucking with him

[stoic socket]

Ah ok good

Note for anyone who has been DM'd by anyone claiming to be Top.gg support

ah shit sorry aurel forgot to turn off mention on rpely

[long ferry]

Pogu

[stoic socket]

some scammer

[long ferry]

What's zp

Up

Where

[stoic socket]

@upper kindle

DMing people

[stoic socket]

^ this too

[long ferry]

There we go

[tacit zodiac]

What's up?

[stoic socket]

There's a fake help desk person

Aurel changed their nick now

[stark hollow]

hey

SOMEONE

pls help

[stoic socket]

with?

[stark hollow]

I made a music bot

I need to add it in top gg

but then I need to add a support server

and for that

[stoic socket]

https://top.gg/bot/new

[stoic socket]

Not required

[stark hollow]

the support server should be in top gg too

but i want to add it

[stoic socket]

Then add the server

[stark hollow]

when i try invite the bot into my server

which i own

[stoic socket]

https://top.gg/servers/invite

[stark hollow]

it says i dont have perms

its my server mate

[stoic socket]

What does, Discord?

does it say "You must have manage server permissions" by any chance?

[stark hollow]

yeah

it says that

but its my server

[stoic socket]

Just click "Continue"

[stark hollow]

and i have admin and that perm checked

[stoic socket]

That is just a notice for those who don't know

[stark hollow]

well that was easy

[stoic socket]

It doesn't mean you have no perms

kek

[stark hollow]

yeah it makes it confusing

[stoic socket]

Yup

[stark hollow]

also yea

if u want to see my music bot dm

how do i get the bot dev role?

[stoic socket]

Have an approved bot on Top.gg

[stark hollow]

how do i get it approved

i just added my bot

rn

[stoic socket]

Wait for it to be reviewed

There are over 1k bots in queue rn so the wait time is over a week

[stark hollow]

k

my bot has slash cmds and everything

[stoic socket]

ok

[stark hollow]

whats this error

its listed alr

[agile ember]

I have a question about how I can verify my bot to get a verified bot tag there any application cause I can’t find it on discord

[long ferry]

-verifybot

[wild stone]

Hi! It seems like you are looking for information on how to get your bot verified.

Once your bot reaches 75 servers or more, you are eligible for bot verification. Since October 7, 2020, bots that reach 100 servers will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.

If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.

Please note:

• We cannot provide support on how to get your bot verified.
• We are not affiliated with discord's bot verification system.
• Getting your bot verified on top.gg (approved through our queue), does not mean you will also get verified by discord. Top.gg's queue has no correlation to discord's verification system whatsoever.

[long ferry]

Is it perhaps awaiting verification?

[stoic socket]

its not approved yet thats why

it can only track the votes of approved and public bots

at the moment yours is unapproved and private, which will change when reviewed and approved

[agile ember]

Okay thanks

[fiery galleon]

why am I getting this error?

[stark hollow]

get your bot in 100 servers then apply for verification

[stoic socket]

76*

[stark hollow]

yeah

my bot is verified

[stoic socket]

from 76 you can apply, then the server limit caps at 100 until the bot is verified

[stark hollow]

i didnt get a badge 😢

[stoic socket]

yep

no one does now

[stark hollow]

yeah

[uneven bloom]

anyone got open source code of python bot that tracks top.gg vote

[rocky pendant]

how much time it takes for bot verification afte re-applied

?

[stoic socket]

same as before

Over a week queueu

[stoic socket]

ask in #development

[worn parcel]

Top.gg doesn't load the profile of my Bot and the update Data button just goes on and never finishes it work

Does someone know if something happend?

[stoic socket]

The refresh data button is broken

[long ferry]

Feel free to DM me with these bot IDs

[hard mauve]

Hello it has been 5days but till now my bot isn't approved

[long ferry]

-upto

[wild stone]

@hard mauve

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

[hard mauve]

Ok

Thank you

[sturdy swan]

did discord themself state why

[stoic socket]

Before people were 1. submitting bots which we’re disfunctional and 2. Badge hunting

[floral heart]

Hlo

[buoyant crown]

top.gg
An unknown error 500 occurred. Please try again.

[long ferry]

-nobadge

[wild stone]

@sturdy swan

[worldly juniper]

I want to vote, it doesn’t let me log in

[long ferry]

Try a different browser

[sturdy swan]

bruh ONLY safari works on iOS

you literally can't use other browsers

[stoic socket]

Might be a site issue, had quite a few people this morning need help with it

Thought it was related to the site going down but it seems not

[worldly juniper]

I tried chrome, the same error

[worldly juniper]

Download google chrome for ios

[frozen edge]

Have tried on Chrome and Edge :)(

[sturdy swan]

https://safari-is-the-new-ie.com
apple blocks all other browser code on iOS (not mac tho)

also #general

[mortal wing]

https://docs.top.gg

[wispy walrus]

did votes break ?

[long ferry]

Can't reproduce anything

[dire cosmos]

hello! my bot was reviewed and declined (#mod-logs message) with a note to dm a mod if i did have a need for user authorization. I do have such a need, and DM'd the reviewer a couple days ago, but haven't heard back. is there another way to move things along?

[mortal wing]

1. login from discord first, 2. try other browsers than bloated browsers.

[mortal wing]

Patience

[frozen edge]

I can see it worked now, thank you. :)(

[worldly juniper]

I logged in from discord first, this is the new error code

[sturdy swan]

@worldly juniper does it work on chrome

[worldly juniper]

It just worked on safari after multiple trys

[long ferry]

Clear your cache and cookies, then try again

[sturdy swan]

expected mod response

[tacit nest]

Why when i click dots the website being laggy

Or slow

[mortal wing]

thought it was server sided

[vernal dust]

hiiii

i need a help

[long ferry]

Ask away

[vernal dust]

whn i try to create inv

it gives

this error

[long ferry]

Is that an invite you created yourself (invite user through discord)?

[vernal dust]

nono it was default there

[long ferry]

You'll need to create one yourself through your server and then paste it in there if the create invite button does not work

[vernal dust]

but i tried tht

it shows same error

hello?

[long ferry]

Don't press create invite after pasting it in

Refresh the page, then paste in the invite, don't press create invite

[vernal dust]

alr

[vernal dust]

so first ill refreh the page n thn paste my servers perm inv link right n keep it as it is

?

[mortal wing]

👍

[long ferry]

Yup, do not press create invite

Fill out everything else, then save

That should do it

[vernal dust]

alr

thanks

[past fulcrum]

Hi Team am not able to see my bot pfp on top.gg page

Above screen shot for reference

Assist me

[gloomy shell]

its a known issue

[azure forge]

POV u have an android

[stoic socket]

Unrelated

Wrong server I guess

Try the Tatsu support server

[echo lake]

Well, is there a known date when it will be fixed?

[gloomy shell]

theyre actively working on it

there is no ETA

[echo lake]

Okay, ty.

[slow jacinth]

hey, a quick question

why my topgg is French?

[gloomy shell]

you can change the language by clicking on your profile

[slow jacinth]

ok

[sturdy swan]

@gloomy shell when I do the commands for the bot it isn't working but when other ppl do it does so I think it's j not working for me

;claim

[ionic jasper]

I havent :/
they've come automatically, anyways, how do I change this?

[gloomy shell]

wrong server

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[stoic socket]

Check on your server edit page

[sturdy swan]

ohh

[ionic jasper]

k 1 sec

aight Im here

what next?

@stoic socket

[stoic socket]

Lemme load up my page rq

[ionic jasper]

k

[stoic socket]

phh

hmm

thats odd

@gloomy shell do you know how those "Bots in this server" listings work?

there is nothing for it in the server edit or setup flow

[gloomy shell]

its probably automatic then

[ionic jasper]

uh alright...

[orchid geyser]

How do I invite the Top.gg bot to my server? I don’t see any option when I’m trying to add it into the listing.

[ionic jasper]

also uh, top.gg keeps creating an invite to a channel thats staff only, can I do something about it?

[stoic socket]

Create the invite yourself

https://i.capy.host/E0koCZex choose which channel

[agile herald]

it says i have an old version of activity rank and i kick and reinvite but it keeps saying the same thing. can anyone help?

[ionic jasper]

well, ye but server analytics arent working so I wanted the invite logger bot in my server to log when people joined from top.gg

[gloomy shell]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[slow jacinth]

my website broke

[cobalt sleet]

#general 👀

[blissful harbor]

hi, i would suggest to take off ads when voting.
Voting is something that helps top.gg and us too and as yall know people give up quickly.
Giving ads there isn't very pog

[slow jacinth]

oops

[slow jacinth]

sorry

[cobalt sleet]

You can get ad-free votes pages by joining top.gg premium

[blissful harbor]

Ik

[fleet minnow]

hey so i submited my bot, but it doesnt seem to appear in the search bar nor does it appear for others when i send them the link it just gives an error. Does it have to be verified to be public or something like that?

[stoic socket]

Has to get approved

As you submitted it, its now in the queue

[fleet minnow]

hmm but idk how i got 4 upvotes

i never upvoted it except once

[stoic socket]

There is a glitch which allows others to upvote unapproved bots

[fleet minnow]

ill recive an email once it gets approved right?

and will i recive if it gets rejected

[stoic socket]

DM from @wild stone if approved

DM from @wild stone and ping in #mod-logs if declined

[fleet minnow]

alr tysm

[sand roost]

someone pin this

[sturdy swan]

http://lunadevs.tk/images/u65pi.png why im waiting so loong..? :/ im waiting for idk 7 days or long

[gloomy shell]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

[sturdy swan]

okay so its normal, becoase i add another bot and i get approved in 3 days and now in 7 day and nothing..?

Where to get top.gg token?

[sturdy swan]

Mine took 2 weeks, so just be patience, they are busy now.

[sturdy swan]

okay thanks!

[stoic socket]

#topgg-api pins

[sturdy swan]

@stoic socket Nothing shows up, that's the problem.

[stoic socket]

That’s why you click “Regenerate key”

Then it returns an api key

[sturdy swan]

Ighty, thank you.

[wooden current]

Is Top.gg down for anyone else? Me and one of my friends have been getting Cloudflare errors every time we try to access the site over the last 10 minutes

[frail lynx]

Yeah, down for me.

[heavy prism]

I just can't submit my bot

[wooden current]

Can you access any of the other pages on the site?

[heavy prism]

Main page yes

I'l try to delete the cache

[long ferry]

Cloudflare check rn

Fyi

[frail lynx]

I cant access the website at all so.

[iron remnant]

I can't access top.gg rn anyone having the same issue

[wooden current]

Same here. Once in a while the homepage pseudo-loads but nothing actually works and it takes forever lol

[heavy prism]

Yep just verified, I can't access main page anymore

[frail lynx]

Cloudflare has issues

not top.gg it seems

[wooden current]

Yep, a bunch of people are as of a few minutes ago. It's Cloudflare causing problems for Top.gg

[iron remnant]

Yeah I'm actually stuck on that "checking your browser..." page

[echo lake]

Is Top.gg down or something?

[wooden current]

It seems to be down due to Cloudflare problems

[echo lake]

Yeah

I hope they fix the refresh data button 😄

[loud lava]

Dang it was working like 20 min ago...

[craggy wyvern]

Your pages is down

[oak ginkgo]

TOP>GG DOWN

[main zealot]

not cloudflare

top.gg is down

[oak ginkgo]

yes cloudflare

[long ferry]

Nah its top.gg seems like

[main zealot]

this error shows when web server didn't send response in time

[long ferry]

We're aware of the site issues

[gloomy shell]

an engineer is looking into it right now

[oak ginkgo]

ok

[scarlet kernel]

help ..

[long ferry]

See what we said

[bleak flicker]

yet a motherfucking another time the top.gg api is down oh wait it's the global site, fine 👍

[loud lava]

It's like a double whammy. It took 2 mintues for me to get to the Cloudflare screen and then another 2 minutes to show host error lol

[echo whale]

Please guys wait be patient they are on it

[long ferry]

We're currently aware of the site being unreachable for several users. The development team is already aware of that issue.

[echo whale]

buddy pin this

for some time

[agile ember]

oh

[sturdy swan]

is there something with the website?

[echo whale]

#support message

[sturdy swan]

oh

[echo whale]

Please read this

[gloomy shell]

people dont read pins first anyway lmao

[orchid axle]

Website seems to be running again! Try refreshing

[echo whale]

ohh

[echo whale]

srry

[gloomy shell]

no worries

[echo whale]

:D

[agile ember]

seem website have been fixed

[echo whale]

I have a report

of NSFW pic in a bot developer

[echo lake]

He should also check the refresh button issue 😄

[long ferry]

did they ever talk on this server?

[long ferry]

that issue is known

[echo lake]

yeah ik

[echo whale]

?

[long ferry]

Did they ever talk in this server?

[echo whale]

yah many times

[long ferry]

id

[echo whale]

?

[long ferry]

ID

[echo whale]

3695895501636042752

[long ferry]

never been here

[echo whale]

in website pic

see the pfp

[long ferry]

no avatar on the site either

[echo whale]

Ill dm the link?

[long ferry]

I can see the profile

no avatar, nothing nsfw

[echo whale]

|| https://top.gg/user/3695895501636042752||

I will delete it?

[long ferry]

no nsfw

Cant see anything nsfw related

the actual user doesnt have nsfw either

[echo whale]

ohh I tought it may be sorry

[echo whale]

but wait

i will send the ss

[long ferry]

I really cant see anything nsfw on there

have you perhaps tried clearing cache

[echo whale]

ahhh I don't know I will send the ss

[long ferry]

In my dms then

[echo whale]

k

@long ferrysorry thanks for the help it came now.

[vernal dust]

Hello

Can i get top.gg bot inv

[long ferry]

bot inv?

[mortal wing]

invite

dumb

jk ily

[vernal dust]

Hey bro

I tried doing wht u told but its not working

[mortal wing]

The error

[long ferry]

Cant remember what you were talking about

[vernal dust]

See this

[long ferry]

remove the discord.gg/

only the invite code

[vernal dust]

https also?

[long ferry]

https://discord.gg gone

[sturdy swan]

no

[long ferry]

only the code

[vernal dust]

Alr

[sturdy swan]

/ too

[vernal dust]

Like this right?

Now i do save changes

[long ferry]

Yup

[vernal dust]

Yeh i did now ?

[long ferry]

if it saved successfully, then you're done

[vernal dust]

But thn i do create invite

It again shows

[long ferry]

dont press create invite

[vernal dust]

It came tht

[long ferry]

you have already provided an invite now

[vernal dust]

Oh

And i hv to top.gg bot right?

In server

[long ferry]

Yup

that is required for stats

[vernal dust]

Alr

I need to setup?

I added the bot

[long ferry]

It should be done once you have saved successfully

-zendesk add

[wild stone]

Top.gg Support

How to use Top.gg
How to Add Your Server to Top.gg

[long ferry]

you can read this if you're confused

[vernal dust]

Oh so I’ll create new inv

N thn post

I hv added bot

Now

So it again gets saved

And i hv one more question

Like this can i do for my server also

[gloomy shell]

you mean put the invite in your status?

[vernal dust]

Yeh

And my servers name

[gloomy shell]

i mean youre allwoed to but if you bring attention to it here its against our server rules to advertise

[vernal dust]

Oh

lol

I dint knew

Okok

[long ferry]

??

Not sure what that means

[slow moon]

Hello, when editing my bot page if I try and force a theme as seen in (pic 1) it gives me a validation error (pic 2)

If I don’t try and force a theme it works fine. Is this a known issue or am I doing something wrong 🤔

[exotic vector]

The Force Theme feature doesn't work yet.
It is a known issue for a while now...

[slow moon]

Ahh okay, makes sense. Thanks ❤️

[exotic vector]

Np.

[dusty jackal]

a

[long ferry]

Making vote rewards for something like currency is entirely fine, as long as (deleted message, still gonna note)

you're not rewarding users on another bot (rewards users for voting for other bots)

[sturdy swan]

Yeah, I didn't read the full part, thanks though.

[echo lake]

Why are my votes reseted?

[long ferry]

Votes reset monthly

[echo lake]

No I don't mean that

This month I have 40

Now someone voted and it shows 2

[long ferry]

Yup, as I said they reset

once the 1st day of the new month passes, the next vote resets the vote count

[echo lake]

Yes but how should that happen if my bot got approved 3 days ago?

As you can see those are all messages from the last 3 hours. https://incognitobot.xyz/screenshots/3IDHsh8zUA.png

[long ferry]

Was your bot perhaps approved previously?

[echo lake]

no

[long ferry]

Your vote count still shows 41 for me

not sure what you mean

[echo lake]

The Total and Monthly votes

first it was correct and the next 2 votes it showed it wrong

[long ferry]

the API also returns the correct amount

perhaps your webhook logic is broken? the site does display the correct amount

[echo lake]

well

Always worked fine

I'll check it

ty

[stoic socket]

where would I submit an API module when its completed?

[long ferry]

API module?

are you referring to making a library for top.gg?

[stoic socket]

Yep

One which gets data from the API rather then posts data

[long ferry]

you could probably reach out to one of the devs if you made one

[stoic socket]

Alr thanks

Working on it with loom

[echo lake]

Yes it is

[stoic socket]

not really relevant

[noble fable]

Hey

I need modo or helper pls

[stoic socket]

Ask away, a mod will help when they see what you need help with

[noble fable]

I had to ask that my bot should kick the site as my account was hacked but now I get them back so possible to put it back please

[stoic socket]

You need to resubmit it

https://top.gg/bot/new

[noble fable]

I have already done

[stoic socket]

then it needs to be reviewed

[noble fable]

But I didn't get an answer

Okay thank you so much

[stoic socket]

when did you submit it?

[noble fable]

I will wait

Yesterday

[stoic socket]

then you need to keep waiting

[noble fable]

Ok thx bro

[long ferry]

we no longer add bots here

just fyi

so that kick would've happened eventually

[noble fable]

I understood his xD

I just wanted to put it back on the site

[long ferry]

Yup you'll need to wait in queue then

[noble fable]

Yes 👌

[stoic socket]

Found an issue: you can only access subscriptions page with your top.gg user id

I can't access https://top.gg/user/471409054594498561/subscriptions but I can access https://top.gg/user/3550127556457594880/subscriptions

I get a 403

[jolly wind]

is there a way to invite top gg bot to my server?

[long ferry]

https://top.gg/servers/invite

[stoic socket]

https://top.gg/servers/invite

[jolly wind]

oh nvm it's already done

lmao

[jolly wind]

smh lmao

ty

❤️

[stoic socket]

np

[novel socket]

am i allowed to use credits in the auction bidding?

[sturdy swan]

y

[novel socket]

the credits that were received at the end of every month?

[sturdy swan]

that the goal lol

you canno't redeem credit as real money

[novel socket]

lol smooth brain moment

thanks

[sturdy swan]

np

[cunning cargo]

how long will it take for my bot to get approved?

[novel socket]

also im not sure if the website bugged or something but it says 0 views on all of them for me

[stoic socket]

@novel socket #auctions-support

[stoic socket]

1 week or more

[cunning cargo]

oh ok

zanks for ze inzo!

[quiet mountain]

Is web down?

[quiet mountain]

Oop okay

[cobalt sleet]

The dev team is looking into it now

[stoic socket]

Sites back

literalyl jsut returned as i was typing a message about it beign down

oop its gone again

[scarlet kernel]

..

[stoic socket]

Known issue

#site-status

[cobalt sleet]

Please refer to #site-status

[jolly wind]

top gg isn't working?

[stoic socket]

read above message

[jolly wind]

already

ty

[stoic socket]

np

[jolly wind]

tbh got a question

[stoic socket]

[stoic socket]

go ahead

[jolly wind]

why whenever i try to search for my server in top gg site

i can't find it

[stoic socket]

have you published it?

[jolly wind]

yea

i did

[stoic socket]

is the name a generic name?

[jolly wind]

Red Moon

this way

i just found 6 other server with that name but not mine

[stoic socket]

i would look but the sites down

[jolly wind]

well , saved u from work lmao

not ur fault :x

[fervent olive]

Website die :(

[clear sphinx]

they are already trying to fix it

[long ferry]

We're aware

[fervent olive]

Pog

[tame birch]

@long ferry is the top.gg is down are you guys trying fix the website get back up soon as possible this time?

[long ferry]

See above

[tame birch]

Ok

[stoic socket]

#site-status

[tame birch]

@sturdy swan check they give update at #site-status

[stoic socket]

what do you mean by dbl

there are like a billion bot lists called dbl

.com?

yeah

you can add to top.gg

no matter what other bot lists your bot is on

[vapid echo]

site still down?

[stoic socket]

yep

[craggy mason]

SAME

[vapid echo]

alr

[stoic socket]

sites down, #site-status

[vapid echo]

rip top.gg

[craggy mason]

sadge

[muted nebula]

why do you need all this info?

[sleek warren]

When I try to add a role for when users vote for my server no roles are listed

[trim pumice]

:\

[sleek warren]

So that it can display your name, avatar etc. For know what server's your in they need that so they can have a list of your servers that you might want to add to top.gg

[long ferry]

email is something used later on

[muted nebula]

i swear it only ever needed "Access your username, avatar, and banner" before. also my email address? idk seems a bit much now.

[long ferry]

if you're not comfortable with giving these permissions, dont authorize, but you wont be able to use top.gg

email will be used later on

[muted nebula]

thems the breaks

[pine notch]

#site-status :)
Edit: now is bck for me

[somber parcel]

We want to ensure we have a clear place of contact. By logging in through Top.gg, you're essentially making an account on Top.gg - which is why we need that information. You should be able to use the site's search and discovery without doing so, however. Hope that clears it up!

[stoic socket]

Also as a side note, that’s basically what every other site in the world with sign in uses ^^

[hollow igloo]

Top.gg still uses MongoDB?

[tepid sedge]

Please help

[long ferry]

check if your other fields are meeting the requirements

[tepid sedge]

How long does a short description need to be

[long ferry]

max is 140 characters

[tepid sedge]

How many tags can I have

[gloomy shell]

i think 5 is the max

[tepid sedge]

Why is this not working

I refreshed and still not work

[long ferry]

remove the long tag

[tepid sedge]

Bruhhhhh

Ok

What did that do?

It’s still not working

[long ferry]

have you created a team already?

does work on my end with available teams

[tepid sedge]

How do you make a team

[long ferry]

-team

[wild stone]

How do I create a team?

1. Log into top.gg
2. Go to your profile
3. Click the Plus button to create a new team
4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
5. Click "Submit" once you're done!

[tepid sedge]

What does this mean

[long ferry]

that means you're transferring the ownership of that server to your team

[tepid sedge]

So I won’t own it

Or would I still

[long ferry]

If you're the owner of that team you're transferring it to

you should still be the owner

[tepid sedge]

Ok

[frail barn]

why vote counts reset in the middle of the month?

[slim mason]

This ^^

[long ferry]

Id?

[frail barn]

all ids

[long ferry]

They reset on the first, not in the middle

[frail barn]

but not this time around

[long ferry]

Give me an example bot/server where that happened

[sudden spoke]

#site-status

[long ferry]

Ohh oop

Didn't see that

[frail barn]

does this mean less auctions credits from votes?

[sudden spoke]

Means a huge slap in the face

I can tell you that much

[hasty zenith]

You fucking what

I'm sorry but how the hell does that happen and why do you guys not have backups?

Either the head dev fucked up or something else is going on, because I do not believe y'all don't have backups

And how did the metric specifically get reset. That's damn suspicious.

[sudden spoke]

Why not see the good in this “accident”

[hasty zenith]

What good? The fact that I get little votes as it is? Because unlike a fuck ton of others I don't milk features or place "vote for me" everywhere?

[sudden spoke]

I don’t understand

What’s your problem then?

[hasty zenith]

The problem is the small bots suffer a fuck ton from this while for big bots this isn't even a dent

[wispy walrus]

Wouldn't it be possible to restore a backup from @chrome oriole?

[hasty zenith]

Apparently not or they're not responsible enough

[wispy walrus]

[hasty zenith]

I absolutely do not believe that there are not at least hourly backups.

[pulsar rock]

Hi, my bots votes seems bugged, it was at 400 and now it says 4

696870234262339614

looks like it was reset for some reason?

[hasty zenith]

#announcements

#site-status

Woops

[pulsar rock]

..?

so I won't get those votes back?

[hasty zenith]

Seemingly not.

[pulsar rock]

this place is getting worse and worse

[hasty zenith]

I absolutely do not believe they don't have a backup not for a god damn second

[pulsar rock]

how come some bots are not reset?

[hasty zenith]

It's either a cache issue or something real fucking fishy is going on

[pulsar rock]

yeah because some bots are not reset

pretty shady

[hasty zenith]

For a site this big there is absolutely no way there isnt a backup

[pulsar rock]

they need to reset all bots, it's not fair to have some bots reset and some not

[wispy walrus]

All of them are

[pulsar rock]

Hmm

[hasty zenith]

no they arent.

[pulsar rock]

yeah see

[wispy walrus]

https://dblstatistics.com/rankings/monthlyvotes

Click on the individual page, and clear cache maybe

[pulsar rock]

The month I choose to do a contest for my voters and this happens. Great

[wispy walrus]

It'll show a lower amount

[hasty zenith]

that doesnt show 0 does it?

[wispy walrus]

Yeah it got 14k votes after the reset

[hasty zenith]

bruh

[pulsar rock]

No way

[hasty zenith]

thats bs

[wispy walrus]

?? Mudae is huge lmao

[pulsar rock]

There's other bots though that for s ure haven't been reset

i'm 100% positive, unless it just hasn't updated

[sudden spoke]

I can almost hear it

“Clear your browser”

[hasty zenith]

my browser clears everything on exit

[sudden spoke]

The deed’s been done

There’s not much you can do

Go on about your day?

[mortal wing]

@hasty zenith Whats your problem rn

[hasty zenith]

its still shady af, there is no way there are no backups

[mortal wing]

As I'm reading i can't understand

Oh #site-status they explain it and its not their fault

[hasty zenith]

like i said, there is ni way there are no backups

[mortal wing]

Yes I understand its frustrating but like

[pulsar rock]

I had 406 votes lol

[hasty zenith]

especially for a site this big

[pulsar rock]

now it's 6

and i held a contest this month

[hasty zenith]

no, its suspicious

[mortal wing]

#site-status

[mortal wing]

why is that?