#support

1 messages · Page 599 of 1

coral reef
#

You'll receive a dm from @wild stone

cobalt sleet
#

If you read the article you'd know

coral reef
#

That too

sturdy vortex
wild stoneBOT
cobalt sleet
#

Try that

inland ibex
cobalt sleet
#

Try logging out and back in?

inland ibex
#

I erased cookies, cached data and images.

Logged out and in again.

On another web browser (chrome > mozilla)

No success.

#

Is the error related to Auction Access? @cobalt sleet

cobalt sleet
#

That shouldn't have anything to do with it

cobalt sleet
cobalt sleet
#

Alright. Let me know if that works for you!

#

Seems like there just might be a problem with the link on the other page.

inland ibex
#

Okay hang on

#

I just linked my paypal

inland ibex
# inland ibex

If I refresh my login/ page. It appears as this again.

#

man technology is annoying

#

So my issue is apparent that I cannot link a payment method for premium, hence why the premium links wont work

cobalt sleet
#

Have you tried clearing your cache?

ionic jasper
#

welp, my server's analytics arent getting updated
it has over 40 votes, idk about joins tho

inland ibex
# cobalt sleet Have you tried clearing your cache?

Still doesn't work catsad

Although its theoretically impossible because I've only just gone large. But what if my topgg account has been flagged or banned?

Im trying to think outside the box lol because this has me brain dead.

I've recently (like a week ago) applied for Auction Access. Then noticed they had a premium that I thought I'd try out.

Some context to this issue, otherwise I really don't know.

cobalt sleet
#

Looks like it's probably a site issue. I'll flag this up with the dev team and see if there's something they can do.

cobalt sleet
#

I believe server analytics have been broken for a while already

ionic jasper
#

ah alright

#

didnt know abt it

fervent fractal
#

@cobalt sleet _

long ferry
#

Where are you experiencing that

sturdy swan
#

that's kinda sus

#

site is working for me

ionic jasper
#

how do I add that membercount thing to my bot?

sturdy swan
#

Is there any verified bots that have drawing competitions?

broken cedar
#

How many bots in queue?

sturdy swan
#

1

broken cedar
#

its been a week since i added my bot

sturdy swan
#

oh

frozen imp
#

to i got this and i looked it up because it was a verified bot is this a scam?

mellow wolf
#

Find the Problem urself. Pro Tip Read the Text before the button

buoyant crown
#

OK THANX

exotic mist
#

I am still having trouble with updating my bot details via the settings....

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it doesnt update for some reason

ornate remnant
#

Guys I have a issue
I am unable to update the background of my bot page
and chnage the profile picutre of the bot

exotic mist
#

I've had this issue for like 2 months now... ever since they switched the UI from the old version

jaunty orchid
exotic mist
#

when I click on the save option, it just loads for a sec and does nothing

exotic mist
#

I wanted to update the prefix to / and update the invite link, but it doesnt update :(

jaunty orchid
exotic mist
#

pc

#

this was the cost of it :( been asking if this bug will be fixed for 2 months now

jaunty orchid
#

try from mobile coz it didn't happen with me

ornate remnant
jaunty orchid
ornate remnant
#

I will try on mobile ig

jaunty orchid
jaunty orchid
exotic mist
#

I think I found the issue

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I was using custom css before for bot description and it didnt work due to the new update in UI i believe

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it works now

jaunty orchid
ionic jasper
long ferry
#

That's not possible, thats on servers

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But that's fetched by @small lantern

ionic jasper
long ferry
#

There's no such thing as member count to be able to be published on bot pages

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Only server

stoic socket
trim light
#

is there a way too get notified when someone votes for yuour bot?

cedar wind
#

Wouldn't you like to know weather boy.

molten owl
#

-play Kasih putih

stoic socket
ionic jasper
#

In between stars and fun

versed silo
#

As far as I know , you can only post shards and server count in top.gg bot page

stoic socket
#

theres is an option for posting server count to bot pages though if thats what you mean

blissful sonnet
#

-credits

#

-credit

ebon solstice
#

How long do i usually need to wait for my Discord Bot Project to get approved?

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

long ferry
#

-upto

ebon solstice
#

Thank You :)

trim light
#

is there a way too get notified when someone votes for yuour bot?
How do i set up a channel to receive notifications of a vote

ionic pewter
#

anyone know why on dbl-graph servers my bot can sync?

long ferry
#

?

#

You're probably better off asking in their support

sage heron
#

can we delete bots?

sturdy swan
#

yes

stoic socket
exotic bloom
light ermine
#

I changed my discord bot's name and then clicked on refresh data 2 times but it doesn't work.

verbal wave
#

Is there a way to see the position of my bot in the queue?

light ermine
#

then?

blissful sonnet
sturdy swan
#

same

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Hi

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I want to know should to share my bot on top.gg should i eneter watcher bot in support's server ?

stoic socket
#

no

ripe depot
#

The "API" and "Developers" links in the top bar both lead to the same place (http://docs.top.gg). You might want to remove one of them...

stoic socket
#

because its both the same thing

ripe depot
stoic socket
#

its fine as is imo

#

because if i wanted the documentation i would look for "Developers" or "Documentation", and if i wanted API i would look for "API"

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its just helpful for people who look for what they need

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and its not exactly doing any harm linking twice

sturdy swan
#

hi i want to ask something is there any facebook bot on top.gg that can automatically send updates from my subscribed fb page to my server

gloomy shell
#

Don't mass ping mods.

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You can wait for assistance.

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Don't fucking delete it

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Bruh

sturdy swan
#

can you help me

gloomy shell
#

Search on the website, we don't help people find bots

sturdy swan
#

ahhhhhh ok

#

u r soooooooooooooooooooooo rude

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bye

pliant mauve
#

-how2search

wild stoneBOT
#

To find a bot that you need, please try searching the main feature you need on our website. You may have to refine your search term, but with just a little effort, you can find the bot you need. If you still haven't found a bot that suits your needs, then try searching Google for it.

pliant mauve
#

sigh

gloomy shell
#

What's rude is mass pinging people who might be busy for something you can do yourself.

#

And then deleting it so everyone now had a ghost ping.

stoic socket
#

smh

coarse raft
#

hey

cobalt sleet
dull meadow
#

-how2deletebots

coral reef
#

It's thanksgiving, mods and brs are volunteers and have lives outside of top.gg

#

volunteers

light pond
#

when i click on view or edit on my bots profile this happens plz can anyone help

stoic socket
#

That means that you’ve either not added your bot or you’re looking at the wrong bot id

coral reef
#

@light pond Your bot was declined.

#

Read your dm from @wild stone

light pond
coral reef
light pond
#

my dmes are also not closed

coral reef
#

Click on that link

light pond
#

hm

thorn valve
#

why wasn't my bot developer role taken by the bot although I deleted my bot on top.gg

random marten
#

2nd time adding, why is it saying that?

potent matrix
#

my bot got declined for a command that doesn't exist

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@pliant mauve

random marten
potent matrix
#

my bot doesnt have this command

scarlet kernel
#

I think there is a problem with the bot can not vote?

grand ravine
dull meadow
#

1 vote/12h

long ferry
worldly pond
#

Is there a way to solve issue of Bot PFP on profile not loading up now? Will being a Premium Top.gg member increase my chances of getting it fixed?? I'm willing to spend money to get this issue solved as I need to be in next week's Ad Auction and my pfp's absolutely not loading sadCat

grand ravine
#

you need to press "Refresh data"

worldly pond
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bruh it's a known issue that refresh data doesn't do jackshit to solve it GoodMorning

random marten
grand ravine
#

well, refresh data is the only thing that can solve it

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since it re-fetches bot data

stoic socket
#

ah i can see hope responded lol

random marten
stoic socket
#

found a new issue

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you can't see reported review comments

slender falcon
#

thats intentional

stoic socket
#

oh

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you used to be able to see them

slender falcon
#

iirc atleast

#

cc @tacit zodiac ^^

tacit zodiac
#

I am not sure if that's intentional or not tbh

stoic socket
#

its just an annoying way of hiding reviews

slender falcon
#

not really

stoic socket
#

because what if its a real review saying that its a a nuke bot

slender falcon
#

Then mods will unflag it

stoic socket
#

i just think the original view reported review feature was handy

crisp sky
#

@tacit zodiac Can you transfer ownership?

long ferry
crisp sky
#

Ownership is not mine I am asking to transfer ownership to me

long ferry
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Ask the other owner to delete it then for you to resubmit

#

As said, there's no transfer ownership feature between users

crisp sky
long ferry
#

Is the bot deleted aswell?

crisp sky
#

no

long ferry
#

Contact a moderator who's available then, they can delete it for you to resubmit once you have proven ownership

crisp sky
long ferry
#

Not that great, best is to prove it by having you run an eval or change something on a bot only the owner can

crisp sky
#

yea i can

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But there is no other way without deleting the bot from top gg?

long ferry
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As already said, there's no transfer ownership feature between users, only way is to delete it and have the new user resubmit it

crisp sky
#

Well thank you, I'll think about it

silent sinew
#

Is there a bug on bot verification cause 1 week passed and my bot is still in verification

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Or this takes time?)

cobalt sleet
#

Queue time is currently 1 week or more (see pins)

silent sinew
#

Ok

#

Thx

wooden current
#

Someone left a spam 2-star review on my bot and it's hurting the rating. The review just says "nah" and the person who left it never downloaded the bot according to our database. I flagged the review several days ago but it still hasn't been looked at -- can the moderators here help?

cobalt sleet
#

We review flagged reviews in the order they're flagged to us. It might take a while. We have no ETA to share.

long viper
#

is there a way to remove the role reward for when users vote for your server, I cant find a option to remove because I had put a role reward before but now I don't want it anymore

long ferry
#

just take away @small lantern's manage roles permissions

tepid panther
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Ive added top.gg bot to my server before, now its gone, Im trying to change the invite link for my server on top.gg but its saying the bots not invited. so ive tried re-inviting it and its not working

#

Its saying its in my server and its saying i still need to invite it...

proud karma
#

yeah it's still not working

long ferry
#

Then it wont until the devs fix it

long ferry
proud karma
#

cool, i'm guessing there's no ETA on that?

long ferry
#

yeah

tepid panther
#

I did that, the site was saying it didnt work - but it actually did

rustic inlet
#

Has Bot Started to Be Added to the Server Again?

long ferry
#

bots will entirely not be added here anymore

rustic inlet
#

Thank You sarikalp

sturdy swan
#

Thank You Top.gg because of you and my supporters my bot can be verified! My bot reached watching 60,000 People And Being In 95 Servers Tysm!

potent matrix
#

How are u Accessing that menu

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It doesn't exist

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In the code

long ferry
#

Thats your bot sending that message

potent matrix
#

Ik

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But that help menu is old

long ferry
#

It was acessable during testing

potent matrix
#

What-

pliant mauve
#

that was the help command during testing then you changed it after it was declined

potent matrix
#

I was switching the help command because it became unneaded

#

The DM comman, the purge and that help command were on a different node to the main code

#

They are gone for good now

long ferry
#

then it was related to your bot, making the decline correct

potent matrix
#

Sorry I didn't think those commands still existed when I submitted my application

#

That's my bad

potent matrix
pliant mauve
potent matrix
#

Do I have to make a whole new one?

pliant mauve
#

yes

potent matrix
#

Alr

pliant mauve
#

but it seems like you already submitted

potent matrix
#

So do I still have to remake it?

pliant mauve
#

No need to. It's in queue and all you have to do is wait

potent matrix
#

Ok

sturdy swan
#

Hi

#

Iwant to know how i know that i hadn't been accepted to share my bot on top.gg

stoic socket
#

you will have bot dev role and a dm from @hidden root

sturdy swan
#

i know this i want to know if the bot will dm me if i hadn't been accepted or not ?

nova geyser
#

Yes

cobalt sleet
#

-notified

wild stoneBOT
#

If your bot is approved:
You'll get a DM from @hidden root and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @hidden root and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

sturdy swan
#

Ok thanks

coarse bough
#

why cant I see my server in the Discord Servers part of my profile

#

or on the add section

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👀

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just @ me when someone responds, ty!

coarse bough
#

damn everyone must be dead

real laurel
#

is @small lantern in your server?

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even though it shouldn't need to be

coarse bough
#

it isnt

real laurel
#

also try pressing Refresh Severs

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in your profile

coarse bough
#

I refresh and its still not there

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some of my other servers arent there too

real laurel
#

and you own it/have admin perms?

coarse bough
#

yup I own it

real laurel
#

interesting, might be an issue on our end then

stoic socket
#

Quite a lot of people have mentioned the same issue recently so might be worth bringing up with site team

coarse bough
#

should I try add the bot to see if it does anything

real laurel
#

sure

coarse bough
#

is there a quick command for the link

real laurel
coarse bough
#

ty

#

oh its on there now

real laurel
#

nice

coarse bough
#

it keeps disappearing when I refresh lol

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and wont let me publish

small vortex
#

Uh......how to fix this error?

real laurel
#

try a different browser

#

or

wild stoneBOT
real laurel
#

-cacheclear

spare plover
#

oh hi! can anyone tell me how long it takes to verify my bot...

real laurel
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

spare plover
#

i can wait..thanks u

lament jacinth
#

Ok so my bot's avatar doesn't show in top.gg it just shows AB and it shows the old name instead of thr new one. I changed the name few days before getting verified

lament jacinth
sturdy swan
#

oh

#

lel

#

my name is James but in top.gg it shows cutiepie

#

which is my old name

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xD

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it just didnt update

#

thats not really a bug

dense sluice
#

@sturdy swan Discord stop verifying music bots?

#

Is it true

lament jacinth
#

I see thx

#

Wheres the btn?

delicate sorrel
#

my bot doesn’t have its pfp displayed

#

it just has a C

#

i pressed refresh data a lot no luck

sturdy swan
#

hey team,
I am unable to review a server, how can i fix it?

#

also my friends are unable to do it!

#

.

unique tundra
#

whenever i try to login to my discord it sends me to the page but nothing liads

placid wadi
#

How can i make bot pages like this?

real laurel
#

css

naive quail
#

i have an issue

#

when i put bot invite in a colom

#

but when i click invite

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its error

real laurel
#

what's the error

#

can you screenshot it

naive quail
#

ok

real laurel
#

that's because your bot isn't approved yet

#

the invite button will work once it is

naive quail
#

ok

#

thx

#

ill wait

magic oar
#

@real laurel is it possible to add a game of thrones category mam?

#

im willing to submit a questions

real laurel
#

you mean a GoT tag?

magic oar
#

yeah

real laurel
#

should be able to make your own tags

#

under your bot/server's tags section

#

just type it in

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if the tag is unrecognized, it should say Create <tag name>

magic oar
#

is this the trivia.bot server? i think im lost

real laurel
#

no

#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

magic oar
#

do you know the trivia.bot mam?, does it have own server?

real laurel
#

do you have a bot id?

magic oar
#

7948

#

TriviaBot#7948

real laurel
magic oar
#

yes

real laurel
magic oar
#

tyvm

deft hedge
#

I have added my bot for almost week ago and it's not approved yet
should I complete a form or anything else ?

real laurel
#

no, just wait

deft hedge
#

ok thanks

mellow wolf
#

Ahh yes

wintry barn
#

Hello I have a question

real laurel
#

feel free to just ask

wintry barn
#

How can I add a another owner to the bot

real laurel
#

-team

wild stoneBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
real laurel
#

use this

wintry barn
#

Thanks

real laurel
dreamy cliff
#

How can I add html in my bot's description?

long ferry
#

You should be able to just add it without doing anything else

quasi vale
#

My brother's account was banned some time ago and he emailed top.gg ban appeals but no reply has been sent

lament jacinth
#

Wheres the refresh data button?

long ferry
quasi vale
long ferry
#

There's not

quasi vale
#

alr well thank you

lament jacinth
#

Sry cant find

#

Any screen shot?

lament jacinth
waxen lily
#

this is still a bug and its making me go crazy.
how can this happen?
I'm listed as one of the creators of this server:
https://top.gg/servers/516431398463209513
but I dont know that that server, I was never on that server, I never said "yes I own this server", and I'm currently not on that server
I already reported it like a year ago but was told "hmm no can do"

real laurel
#

were you ever an admin of the server

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or given admin perms

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because afaik that's the only way you'd be listed as an owner

waxen lily
#

I dont know that server, I was never on that server, I never approved being listed as a owner, and I'm currently not on that server

real laurel
#

there's no manual way to be listed, afaik

#

you could just ask them to delete the server from listing and relist it

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since there's no approval/reviewal process for servers

#

there'd be basically 0 downtime

waxen lily
#

I guess I have to message each individual manually because the server invite is expired anyway

#

hmm, or you.. I dont know, fix the bug?

real laurel
#

here are the steps to that
a) bug should be reported (with reproduction steps if possible)
b) escalated to the devs (so not me, as i'm only a moderator)
c) reviewed
d) then fixed

#

the sass is unnecessary, especially considering this is the first time i've personally seen this happen or ever had it reported here

#

and looking at your message history

#

this is the first time you've brought it up as well

waxen lily
#

yeah it is mhm

real laurel
#

have you checked that it wasn't a server that's been rebranded either?

#

otherwise there's nothing stopping you from just deleting the server listing yourself considering you're also listed as a creator

waxen lily
#

good idea, I did that. sorry for being a little salty but that shit server is coming up as first search result when you search my name and its kinda annoying
but it has to be a bug, I went to the server by id
https://discord.com/channels/516431398463209513/
and discord tells me it cant find the server/I dont have access to it

real laurel
#

just a hypothesis

waxen lily
#

unlikely, I just checked and none of the listed owners share any server or friend with me

real laurel
#

weird

#

well i'll bring it up with the team and see what they can find out, otherwise the best course of action you can take is to just remove the listing

digital anchor
#

Sorry to interrupt, I was just wondering if there's any way we can check if our auction access request has actually been received?
I'm aware there's no ETA for approvals and that's totally fine I'm just unsure if my request actually saved as I closed my browser then resumed it at a later point. Bot ID is 904895411855188029 if that's at all helpful :D

real laurel
#

there's no official way, at least for people other than those accepting the applications, to check

#

at least not to my knowledge

waxen lily
#

I just did, that worked.
the server is obviously in a bugged state, there is a button to generate an invite code to the server and top.gg fails because of
{"translationId":"errors.invite-create-requires-permissions"}'

real laurel
#

that may be because the bot has no permissions to create an invite

#

on their server

digital anchor
waxen lily
#

or the bot was thrown out, either way, very weird

random marten
#

I added my bot but it didn't showed up here

real laurel
#

we dont add bots to the server

random marten
real laurel
#

that's declines

random marten
#

Ohk

#

and i got a question

#

when i am a bot dev so why i don't have role ( asking no swear pls)

real laurel
#

because you need an approved bot on top.gg

random marten
#

Ohk

#

Thanks!

real laurel
#

np

stoic socket
real laurel
#

kk

slender oar
#

Is there now any eta when "Refresh Data" will be fix? Whenever I trying to refresh data, its took forever to refresh, still not fixed...

compact falcon
#

I want to receive voting logs for my server. How can I do this?

#

Want to keep track on who voted my server

real laurel
real laurel
stoic socket
slender oar
stoic socket
#

try agian

#

i forgot an o

compact falcon
#

Using 150mbps

wispy wasp
#

refresh token dont working

compact falcon
pliant mauve
void remnant
#

Hi

stoic socket
#

Yo

#

What do you need help with

void remnant
#

Nothing just joined for fun 🙂

stoic socket
wispy wasp
sturdy swan
pliant mauve
wispy wasp
wispy wasp
pliant mauve
#

try different browser

sturdy swan
sturdy swan
warm mesa
#

Guys, is it possible to link a top.gg vote to a discord user whom voted already for the server?

#

using the Python SDK provided by top.gg

sturdy swan
stoic socket
junior pebble
#

843967722581000253

#

I VCed with the guy, a bitcoin scammer. I honestly trolled him. lmao He was so mad.

warm mesa
#

it's just

#

is it possible?

stoic socket
#

ueaj

#

yeah

lament jacinth
#

I need help i cant find the refresh data button

stoic socket
#

It seems to not show for everybody at the moment

lament jacinth
jaunty orchid
#

I refreshed data and it was successful but still it is the old

long ferry
#

It fetches your application, not your bot

#

Change your application name

jaunty orchid
fresh breach
#

i cant write reviews

pearl vapor
#

how can i remove an creator from the server web page?

#

I tried to delete the server an recreating it but the old creators doesn't change

grand ravine
#

the issue is in the bot's side then

#

ask its developer/support about it

onyx merlin
#

Actually i want to know when i apply my bot , id : 911149764438016101

boreal stream
#

I want to register my bot but
The "Submit" button was not pressed!

boreal stream
shut pivot
#

hey umm- i use opera gx and i cant log in my acc everytime i wanna vote for a bot, i was able to do that before but i cant anymore, i have this problem since weeks ago and its really anoying :/ is there a way i can fix it? (it says error 500)

sturdy swan
boreal stream
sturdy swan
zinc oracle
#

no

boreal stream
#

What role should I cast?

zinc oracle
#

please dont ping roles for support

zinc oracle
sturdy swan
#

could you help with that?

zinc oracle
sturdy swan
zinc oracle
terse dragon
#

hello, I filled in the required places to add a bot, but even though I pressed the "submit" button, the bot is not added.

terse dragon
# zinc oracle what error are you getting?

Actually I don't get an error, I just hit the submit button, It loads shortly, then I click submit again, same thing happens, so I don't get "your bot has been added". system on site" message.

zinc oracle
#

hit f12, go to the network tab, try again and let me know the error(may take some time to show)

rain estuary
#

hey I want help...

warm mesa
#

Guys

#

is there a top.gg server api token

#

and not a bot api token

obsidian locust
rain estuary
jaunty orchid
stoic socket
warm mesa
jaunty orchid
stoic socket
#

Yep

obsidian locust
#

i know but it'a a bug so I report it

jaunty orchid
obsidian locust
#

...

#

The music tag is bugged

obsidian locust
terse dragon
#

@zinc oracle Unfortunately, the method you mentioned did not work.

pearl vapor
#

how can i remove an creator from the server web page?

jaunty orchid
terse dragon
zinc oracle
#

if it didnt show an error, its possibly your end causing the error, such as an extension blocking requests(rouge adblock?)

terse dragon
zinc oracle
#

honestly, I would just try a different browser.

terse dragon
#

I'll let you know if there is a problem

zinc swallow
#

Hi, a user from my server got banned in 2020 for posting an ad in the #development channel, he tried to vote today and it said he was banned. He's asking how to appeal the ban, is there any ban appeal form or something? Is he still able to vote for my server / bot or does he need to be unbanned before he can do so?

zinc oracle
#

-appeal

wild stoneBOT
zinc oracle
#

^ appeal link

#

they will need to appeal before voting

stoic herald
#

What's this?

obsidian locust
#

Servers

regal shell
#

I want to develop the badge image

stoic herald
#

Oh

#

Ty

sturdy swan
#

Nevermind

ashen vector
#

please unban my friend because some he banned

stoic herald
ashen vector
sturdy swan
grand ravine
sturdy swan
#

Just that one some bots it's not updated on the server count of the right and that thingy

ashen vector
#

support not replying

#

@sturdy swan support not replying

sturdy swan
#

It takes more than 2 seconds to answer you know......

#

Make your friend send an email, and then be patient and wait

ashen vector
sturdy swan
#

And when you sent that?

#

Also, I'm pretty sure your friend should be the one who sends it, not you

grand ravine
#

also add subject

#

it's very unlikely they'll even read a no-sub email

#

and please fix that grammar, that's not how you write an appeal email

ashen vector
#

so many days he waited

sturdy swan
#

What is the Discord ID of your friend?

ashen vector
#

@YashGamerz#4582

sturdy swan
#

Here is the ban reason

slim spindle
#

hey, i changed the name of my bot, when will the new name be on the top.gg website

sturdy swan
#

Sending advertisements to staff members.

sturdy swan
#

^

slim spindle
ashen vector
#

Unban please

mortal wing
#

He has to be patient

sturdy swan
#

Be patient, and wait

ashen vector
#

Ok

sturdy swan
#

And with such a ban reason, I doubt he will get unbanned

grand ravine
#

fix those too

mortal wing
#

Hey guyz pls unben me I don’t now y I got banned but pls do tysm

#

Now that’s how you apply for a job

terse dragon
grand ravine
terse dragon
#

Okay

grand ravine
#

idk why it didn't break on comma tho

sturdy swan
#

Professional drawing artist

terse dragon
#

It worked thank you very much. @grand ravine @zinc oracle

grand ravine
#

yw

ashen vector
#

What i reply

grand ravine
#

nothing

sturdy swan
#

@zinc oracle discord command

#

oh wait

zinc oracle
#

👀

sturdy swan
ashen vector
#

Ok

sturdy swan
#

It says they got your email and they are looking into it

ashen vector
#

Thanks for helping

#

😊

stable heart
#

i am unable to move channels in discord 🤣 and idk why

#

can anyone help

zinc oracle
#

contact discord support

#

-notdiscord

wild stoneBOT
stable heart
#

whats the reason?

zinc oracle
#

we are still not discord, I dont know, as i am not discord staff.

stable heart
#

idk if any perm is off or not

#

oka

ashen vector
#

Please unban my friend

wild stoneBOT
#

@ashen vector

How do I appeal?
For more information about how to appeal you can view this article.

eternal tangle
#

can anyone say why cant people discord my bot exactly??

#

like it doesnt appear any categories ig and on the search bar we have to search the full bots name

#

then only it appears

#

basically people cant really view the bot then hm

prisma kelp
#

i am trying to submit my bot it's not working

#

do i just press submit one time

#

?

zinc oracle
#

any errors?

prisma kelp
#

no just not submitting

zinc oracle
#

do you happen to have a really long tag?
tag char limit is like 15, or 20

prisma kelp
#

no

zinc oracle
#

try logging out and in again, then resubmitting.

prisma kelp
#

ok

prisma kelp
obsidian locust
sturdy swan
#

Can someone can explain me this number of tags?

#

@zinc oracle is it allowed?

obsidian locust
#

👀

zinc oracle
#

supposed to be capped at 6 iirc

#

bot id?

obsidian locust
sturdy swan
#

Please... It's been nearly a month and Xignotic won't answer my dms... Can another staff help me ? I want to delete my old top.gg profile but it's a deleted account

shell steppe
#

I can't seem to get to my Top.gg profile. Every time I try, it forces me to re-authorize Discord Bot List then it just takes me back to the homepage afterwards.

zinc oracle
zinc oracle
white stone
#

I think I found a bot and when you press the "Learn more" button it downloads a file and i think the file is malware. How do I report it?

broken glade
#

I had the same issue, worked for me.

zinc oracle
#

oh server, no api 👀

broken glade
#

Could you check?

#

Like ✨ behind the scenes ✨

zinc oracle
#

I dont have access, its 1.10k
so 1100 - 1109

broken glade
#

I'm an idiot 🙂 🙂

#

I just ignored the 0 on the end so thought it was between 1100-1199

white stone
#

Where do i report possible malware on the site from bots?

zinc oracle
white stone
#

its on the website

#

the "learn more" button of a bot takes you to a file download

#

and im pretty sure said file is malware

#

So how would I report that?

zinc oracle
#

use the report button

white stone
#

how

sturdy swan
#

yes

#

easily

white stone
#

whenever i click anything it takes me to the file

#

@zinc oracle

#

like whenever i click any part of the banner it takes me to the file

zinc oracle
#

auto code does?

#

🤔

#

I cannot replicate that

white stone
#

yea

zinc oracle
#

just out of curiosity what page?

white stone
#

here one sec

#

can i call you and screenshare?

zinc oracle
#

nah, just need the url

white stone
zinc oracle
#

looks like its just your browser downloading the website rather than visiting it

#

try visiting it from another browser ^_^

white stone
#

tor is slower than me getting out of bed lol

#

but what in the world is this??

zinc oracle
#

its a font file

#

completely normal

white stone
#

oh

#

well im just an idiot then

#

sorry about that lmao 😂

sturdy swan
#

Hi what is it ?

real laurel
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

sturdy swan
#

Thinks

reef cypress
#

I haven't been able to see any of the reviews for my server the pass week. Thought it was just a one time thing but it still hasnt updated.

#

And I know there is written ones that should be there

shrewd trail
#

bot i don't have pictures

cobalt sleet
cobalt sleet
wild stoneBOT
#

@shrewd trail

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

shrewd trail
cobalt sleet
#

Yeah there's still an issue with the button, but once it's fixed that's what you should try.

shrewd trail
#

yes

halcyon grove
#

if a player voted .. i can set a reward role, but can i send a message like thanks for voting me {name} in a channel?

cobalt sleet
halcyon grove
#

bru thats a different world for me .. can someone explain how this work or do you got a video tutorial?

grand ravine
#

use vote tracker bot

#

(that is, if it's still working)

zinc oracle
#

last I heard it was

cobalt sleet
zinc oracle
#

^ i can help with that too, just dm me if you need help

cobalt sleet
halcyon grove
#

thanks i will try to do it by myself ..if i cant i will dm you woo 🙂 thanks

cinder talon
#

and not which field does not contain an error, what to do ?

grand ravine
#

show the forms

prisma kelp
#

Do I going to get notification when my bot is going to approve

mortal wing
#

Yes

cinder talon
halcyon grove
#

how can i change the channel for create invite?

#

its not the first time a bot do this :S

cobalt sleet
#

Just make your own invite and use that invite on your page instead.

halcyon grove
#

ok 🙂

cobalt sleet
#

You don't need to use the bot

halcyon grove
#

but its better to see how much joined if the invite of the bot

cobalt sleet
#

Then set the bot's perms so it can only see the channel you want to create an invite for.

#

And click create invite again.

halcyon grove
#

only this bots can see it ..

#

top.gg has not the permission 😄

cobalt sleet
#

It just won't be generated by the bot, but you can still only use that invite link exclusively for top.gg so you can track the stats.

halcyon grove
#

will do 🙂 but you know why the bot create the invite in the wrong channel?

mighty viper
#

i cant update bot pfp cuz the refresh data button loads forever

#

any temporary bypass to this?

half adder
#

When I refresh my bots page on top.gg, the image isn't loading up. Any suggestions?

vague totem
#

Hello, I’m trying to get the link to my server on the top.gg page but I’m not sure where you get it from?

zinc oracle
vague totem
#

@zinc oracle didn’t work, idk what’s happening

zinc oracle
#

looks like thats for bot tracking, not servers

stoic socket
vague totem
#

It’s supposed to track the amount of votes people have done

stoic socket
#

its just webhooks but send via bot and gives role

vague totem
#

^

zinc oracle
#

hmm, it specifically says bot.
probably best to contact the support server of that bot, rather than us

stoic socket
#

ah i'm guessing you selected bot not server

vague totem
#

Oh oops

acoustic phoenix
#

This server has been top.gg locked for at least the past 6 months. I've attempted to contact veld@top.gg but got no response. Can I do something to lift the restriction?

zinc oracle
acoustic phoenix
#

its been 2 months XD

soft flower
#

how do i know if if i submitted my bot can a mod check website logs please

zinc oracle
soft flower
dawn flame
#

How much money can you make per vote?

zinc oracle
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

dawn flame
#

oh its not real money

stoic socket
#

yeah

#

not real money

coarse bough
#

is there a way to see when I submitted my bot for review

coarse bough
#

how

tough scroll
#

@coarse bough You should see something like this on your bots page

coarse bough
#

yeah I see it

stoic socket
#

then its submitted

tough scroll
#

And you should receive a dm and don't forget to check #mod-logs @coarse bough For Info on your bots or others bots!

#

It may take a few weeks

coarse bough
#

oh I was trying to see when I submitted it, so I could tell about how much longer it would be

tough scroll
#

@coarse bough Sadly you can not see how long your approval can take it depends on the availability of the Bot Reviewers

tough scroll
#

oh uh

#

@stoic socket since when is that been a thing

stoic socket
#

the queue position?

#

or the message

tough scroll
#

The queue

stoic socket
#

it used to be public iirc

#

its not on the new site yet

whole forge
#

how i can solve this

#

@stoic socket

stoic socket
prisma kelp
#

How many weeks does it take to approve bot

real laurel
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

reef cypress
long ferry
#

Known issue with fetching reviews

craggy flicker
#

Help me

jaunty orchid
#

try reloading

craggy flicker
#

I try

finite blade
jaunty orchid
#

clear cache then and try

finite blade
#

and Try again

finite blade
craggy flicker
#

Not work

#

This is for vote reward

#

I relly need it

#

Like now

jaunty orchid
#

You can view the bot?

craggy flicker
#

Yea

#

I do that

#

To get the token

#

It's suposed to work

#

D:

jaunty orchid
#

try on some other browser

craggy flicker
#

Dont work

jaunty orchid
#

is ur bot approved?

craggy flicker
#

Idk

#

But it's like a very trash weebsite

#

Because like am not gonna wait to dev

#

That stupid

#

And not logic

jaunty orchid
small sequoia
#

@sturdy swan

mortal wing
#

@craggy flicker has your bot been approved

real laurel
#

answer is no

#

it hasn't been

mortal wing
#

Instead of calling the website dumb, you have to get your bot approved to set that up

jaunty orchid
real laurel
#

only been 2 days since they've submitted their bot

mortal wing
#

“The website is so dumb”

craggy flicker
#

Accept it

mortal wing
#

Wdym

#

Your bot needs to be approved to set thst up

#

Thst

#

That

real laurel
#

otherwise just be patient please

#

thank you

craggy flicker
#

But I need to get this token like now

mortal wing
#

Oh I thought they meant “ accept it, the website is shit”

mortal wing
craggy flicker
jaunty orchid
craggy flicker
#

Lest wait to finish my command

#

:/

mortal wing
real laurel
#

discussion here is getting pointless

#

thanks

mortal wing
#

Right

jaunty orchid
#

bye anyway

abstract vigil
real laurel
#

congratulations

abstract vigil
#

Thx

dawn rain
#

Help

#

Help

#

Help

#

Help

real laurel
#

yes?

mortal wing
#

We just did

dawn rain
#

No

#

I wana see my bot

#

There

#

Where is it

mortal wing
#

We just answered

dawn rain
#

😑

real laurel
#

it'll show up if it gets approved

dawn rain
#

I know it's not approved but how to see it's there lol

mortal wing
real laurel
dawn rain
dawn rain
prime depot
#

is there is a way to know where is my bot in the queue ?

real laurel
#

there is not

prime depot
uneven junco
#

just a quick question... is it normal to get a 404 code when viewing the list of "add my server?"

spiral fulcrum
#

mhttps://top.gg

sharp mesa
#

Should I leave .,.

dawn rain
#

@real laurel my bot just got offline

real laurel
#

ok

dawn rain
#

When I'm trying to invite him from top.gg it's showing error@real laurel

real laurel
#

invite button works after bot is approved

sturdy swan
#

ya

dawn rain
#

@real laurel but it was working sometimes ago

#

@real laurel but why my bot got offline

real laurel
#

it's your bot

#

you should know

dawn rain
#

@real laurel if I deleted my bot from top.gg it will not delete the bot.

#

Pls explain

real laurel
#

pardon?

dawn rain
#

If I deleted my bot from top.gg it will not harm my bot huh?@real laurel

real laurel
#

no because you're not deleting the bot itself

#

you're just removing the bot from top.gg the website

dawn rain
#

I just want to know if I delete my bot from top.gg it will not delete completely?

real laurel
#

it wont

dawn rain
#

Ok

#

@real laurel how to remove the bot from there

real laurel
#

press delete on your bot's page

peak tapir
#

How i will get to know that my bot is approved in top.gg

real laurel
#

you'll get a dm

#

saying your bot was approved

dawn rain
#

@real laurel I'm on mobile

#

Not on pc

real laurel
#

same thing applies

peak tapir
real laurel
#

then open them

peak tapir
#

🥲

#

Ohk

dawn rain
#

@real laurel I can't find delete help

real laurel
dawn rain
#

@real laurel

#

Why this showing deleting the bot

real laurel
#

deleting from the site

dawn rain
#

Ok

rain estuary
#

what to do??

agile meadow
#

Basically what top.gg does is fire a nuke at your servers and then they get deleted

#

Ez

real laurel
#

and have you checked the pins for any help on your error first before asking

rain estuary
real laurel
#

^

rain estuary
lament jacinth
#

Is the refresh data working now?

manic cloak
#

Hi, how do I change the prefix of @small lantern?

real laurel
#

you cant

#

its not a bot with commands

manic cloak
#

It does respond to -ping

#

And it's kinda annoying when 2 bot responds to commands

#

Is there a way to change it?

real laurel
#

there is not

timber galleon
#

ah

manic cloak
#

OK thanks

marsh oyster
#

hi if anyone could help me add me server to the server list that would be greatly appreciated doggowave

#

it doesnt show under add your server

#

yes i double checked

#

im wondering if there is any prerequisites that im not aware of

#

is there a certain server age or member count requirement?

#

i just noticed a significant delay when trying to log out

#

maybe the server needs some time to show up?

#

ill give it a minute thank u

#

yupp

#

there it is

#

tysm

opaque cloud
#

The "feedbacks" button is bugged

sturdy swan
#
https://discordbots.org/api/widget/servers/<my_bot_id>.svg```Why this is showing `servers undefined` in my GitHub repo?
dry spade
#

I changed my bot's profile photo but it still looks like this on top.gg why isn't it fixed?

#

not worked

peak tapir
#

How much time it will take for bot verification in top.gg

mortal wing
#

A week or so

eternal tangle
#

can anyone say why cant people find my bot on top.gg??

#

like when they type on the search bar people cant see it unless they type the full name

#

that way people cant really discover my bot

#

.

real laurel
#

@eternal tangle im able to see your bots

#

seems like a resolved issue

eternal tangle
#

oh ok cuss i need to type my bots full name

#

in order to view it

#

and other people cant view the bot

#

sometimes

#

idk why

valid lantern
#

hello, i have a problem, the prompt code is not working for mr

valid lantern
sturdy swan
#

with info

cobalt sleet
#

-zendesk add your server

wild stoneBOT
valid lantern
#

top.gg is added in my server and the permission is good

cobalt sleet
#

Try making an invite yourself and using that instead

valid lantern
#

But it does not work

cobalt sleet
#

Fill out the other fields too

valid lantern
shadow frigate
#

How long can a reported review/comment take to be checked? I reported around 17 days ago and its still there showing up as reported

cobalt sleet
#

No ETA

shadow frigate
#

Oh okay

sturdy swan
#

-zendesk add your bot

stoic socket
sturdy swan
#

I was testing the bot lol

stoic socket
#

And those commands are restricted to moderators and staff

long ferry
#

staff only yeah

sturdy swan
#

how many days takes to approve i summited 4 weeks ago but still i didn't get any response -_-

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

long ferry
#

and it has been 7 days since you submitted

sturdy swan
long ferry
#

And servers dont have widgets iirc

slender falcon
long ferry
#

this, but yeah dont think there's server widgets nonetheless

slender falcon
#

server do not yet, only bots are supported currently

sturdy swan
slender falcon
#

ah didnt see you updated the link, message didnt really state you did, sorry

hoary topaz
#

hi where’s the link to inv the bot

long ferry
#

what bot?