#support

1 messages · Page 579 of 1

stoic steeple
#

Ok I'll wait a few days and if it still doesn't show up and still shows that the bot has not been approved I'll come back here, thank you!

pliant mauve
#

Alright, np

wooden estuary
#

Yeah I need a bit of help with the YouTube bot

#

Anyone online?

visual wasp
#

my bot shows approved but on web it shows like this

pliant mauve
hidden rootBOT
#

@wooden estuary

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

wooden estuary
#

Oh sorry

stoic steeple
#

Is it just me or can I not log out of top.gg from my phone

pliant mauve
stoic steeple
#

Got it thank you

unkempt bolt
#

I got a DM saying my bot is approved but it says pending on page. I thought it might be cache but then opening the link in an incognito causes 403 error. It means the bot isn't published? Please check. Thank you.

young geyser
#

How do i post announcements? It always gives an error

pliant mauve
#

Known issue

weak willow
young geyser
#

Is it fixed?

pliant mauve
#

Not yet

young geyser
#

Sad

noble dagger
#

My bot was approved today but still this message

#

and it wasn't published

#

Bot id: 804644743005863948

hardy pivot
#

Is there away to take away currency with admin commands?

pliant mauve
hidden rootBOT
#

@hardy pivot

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

unkempt bolt
noble dagger
weak willow
jovial rain
#

Does anyone have an iOS solution to this login thing I’ve tried the pin it don’t work.

past hemlock
#

how long does it take for my bots server count to update? It's been about a month and a half

ivory dome
#

Bump

royal junco
#

I re-submitted my bot one week before but got no response from top.gg

cobalt sleet
hidden rootBOT
cobalt sleet
royal junco
#

Okay

shut shore
#

is there a way to get reviews like this removed

cobalt sleet
#

Yes. Please DM the link to me.

#

It's ok I found it and removed it.

shut shore
#

Thank you to the mods for removing it

ruby moth
#

Hello
i submitted my bot yesterday
and now that i click on my profile it says you dont have any projects!

#

can i know the reason

cobalt sleet
#

Bots don't appear on your profile until they're approved

mortal wing
ruby moth
cobalt sleet
#

Yep

ruby moth
#

okay

wanton sparrow
#

Why Cant I post an announcement on my bots page ?

#

help anyone ?

cobalt sleet
#

That's a known issue right now. The team is aware and working on it. There's no ETA for a fix.

ruby moth
cobalt sleet
#

It's https://top.gg/bot/BOT_ID

sturdy swan
#

/bot not /bots

tardy trellis
#

Why am i not getting votes , when people are voting my server

cobalt sleet
#

Vote count for servers doesn't update immediately iirc

sturdy swan
#

Hello. I submited my bot about 1-2 week ago

sturdy swan
cobalt sleet
#

Queue time is currently 2 weeks or more

sturdy swan
#

Hey when my bot will be approved? I don't really understand at this i made my bot and finished it only yesterday and in website i added my bot but i need it approved...

cobalt sleet
#

Read above

ruby moth
#

i used the correct link
tho its showin page is missing
by chance
is it possible that it didn't got approved

sturdy swan
#

Oh ok thanks 06_Heart

ruby moth
cobalt sleet
#

You may need to clear your cache

ruby moth
cobalt sleet
#

Hmm that's weird. It's a 404 for me too.

#

Lemme see...

ruby moth
#

Ooh

hard nacelle
#

hello there i need a clarification about when we will get notified when our bot get verified or not??

cobalt sleet
#

Dbl notified

hidden rootBOT
#

If your bot is approved:
You'll get a DM from @hidden root and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @hidden root and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

hard nacelle
#

thanks for the information bro 💗

#

and in permissions
administration permission will affect the verification??

#

even without administration with default powers of top gg rules i will work

cobalt sleet
#

Bots that require admin permissions get declined

#

No bot requires admin permissions.

wind anvil
#

Ok, I need to know something. I've made an image module for my bot and I've added the nekoslife, yandere and gelbooru apis but I've safe filtered it. There is no lewd or sexual content (for now) but if somehow I get warned if the safe filter failed, will my bot be removed or I'll get a warning to remove or safe filter the commands?

hearty trout
#

Hey, I want to report the user @FishtankWater#0001 (559743931957641228). He is sending a discord token grabber and say it is a "game". Could you ban him from the discord please? He is already reported to discord.

hearty trout
#

No problem

grim hedge
#

How to reply messages, I click submit but nothing happened. is it lag?

weak willow
cobalt sleet
# wind anvil Ok, I need to know something. I've made an image module for my bot and I've adde...

As the bot's developer you are responsible for any third-party APIs you decide to implement. You are therefore held accountable for any images served by your bot through any third-party APIs. If your bot breaks our bot guidelines before or after approval to our site, your bot will either be declined (if in the queue) or if it's already been approved a moderator will give you 7 business days to make any necessary changes. If you fail to make the fixes in the timeframe the moderator gives you, your bot will be removed from the site.

#

dbl zendesk bot guidelines

hidden rootBOT
wary matrix
#

Is it expected that the two first bots come first even though they have waayy less votes?

weak willow
cobalt sleet
#

I believe their endpoints are ok, but then again, with it being a third-party API you can never be sure.

weak willow
#

i see

sturdy swan
#

Please increase your Reviewing speed

#

of bots

cobalt sleet
#

Queue time is currently 2 weeks or more, but we'll be working on reducing that waiting time to zero starting on Monday.

wary matrix
sturdy swan
cobalt sleet
wary matrix
#

👍 Thanks, great to hear

mortal wing
cobalt sleet
#

*volunteer humans

mortal wing
pliant mauve
sturdy swan
cobalt sleet
#

We recruit new bot reviewers all the time. Applications are currently open (see #announcements for anyone who's interested)

weak willow
cobalt sleet
#

No

weak willow
#

o

cobalt sleet
#

But your bot would probably get approved before your BR application anyway dog_Joy

jovial otter
cobalt sleet
#

They're permanently open and we review applications in waves during the season.

jovial otter
#

👍

noble dagger
#

My bot was approved but still not visible to anyone

#

"404"

#

Known issue?

cobalt sleet
#

Should be ok now?

vale minnow
#

what is the wrong ?

cobalt sleet
#

Known site issue. No ETA for a fix.

noble dagger
vale minnow
pliant mauve
vale minnow
#

ok thanks

sturdy swan
#

The site is so laggy at the phone

sturdy swan
#

does voting not work on phone

#

every time i try to sign in it’s just a loop

#

can only vote on computer

pliant mauve
sturdy swan
#

still

#

tried 93939 times

pliant mauve
#

try using a different browser then

sturdy swan
#

hello

#

i cant find my bot in dbl search page

pliant mauve
#

known site issue

sturdy swan
pliant mauve
sturdy swan
#

yea

wind anvil
cosmic charm
#

How does the remind me feature work when voting

cobalt sleet
cosmic charm
#

Thankyou, would be cool for the DSL bot do remind you in dms

fervent knoll
#

I had to migrate my bot from its original user, which is on Top.gg, to a new user. I'd like to submit the new one to Top.gg, and remove the old one. I just wanted to ask if that's okay? Being the same bot, they have the same name, but, at this point, the old one just directs the user to the new one.

frail cargo
#

Hello,

I made the request for my bot to be on top. Gg
Its now about 1 week that I made the request, I wanted to know if it is normal not to have a response yet (the bot was previously on top.gg, then I deleted and I put them back there about 1 week so I would like to know if there is a bug)

sturdy swan
#

how do i fix the discord loop thing

flint wing
#

hi

main comet
#

A friend of mine got banned and he wants to appeal the ban how should he do it?

stoic socket
main comet
#

Vicente#0001 (287574458963722240). And regarding the email I think he already sent one a month ago or so. Let me ask him to confirm

#

Yep, he did

stoic socket
main comet
#

Yep that one

stoic socket
#

@cobalt sleet ^^

cobalt sleet
#

dblappeal

hidden rootBOT
main comet
#

Okey it was my computer 😅 i could get inside using my phone

#

So he now just has to wait, doesn't he?

stoic socket
#

Yep

main comet
#

Okey thank you so much. Hope this gets resolved soon :3

nimble forge
#

how long does bot result take

pliant mauve
hidden rootBOT
#

@nimble forge

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

nimble forge
#

thanks

pliant mauve
#

np ;)

fierce swallow
#

yo wheres the website text field

pliant mauve
fierce swallow
#

ah

#

rip

ionic jasper
#

when's my bot's result coming out?

#

I've been waiting for weeks now

pliant mauve
hidden rootBOT
#

@ionic jasper

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

ionic jasper
#

its been 3-4 weeks ;-;

pliant mauve
ionic jasper
#

the only prob with the bot was a command that I removed

pliant mauve
ionic jasper
#

oof ok

sturdy swan
#

I’m still having trouble with a login loop

stoic socket
#

Its a known Discord issue - unrelated to top.gg

sturdy swan
#

So wait till discord sorts it out

stoic socket
#

Yep yep

sturdy swan
#

Oki

elder ermine
#

hi, i received dm from watcher bot that my bot is approved but when i check it from the website it says my project has not been approved yet, why is that?

stoic socket
#

Might be site cache

elder ermine
stoic socket
#

-bots 201365065058877440

wild stoneBOT
stoic socket
#

Not working for me

#

@long ferry - Bot accepted (DM from watcher) but its not on the site yet

sturdy swan
#

looks like a caching issue

stoic socket
#

Yep

sturdy swan
#

its clientside/serverside

stoic socket
#

Most likely server side

#

I can't access the bot either

sturdy swan
#

ye

long ferry
#

cc @sturdy swan

sturdy swan
stoic socket
#

Ah alr

#

Ty for response 🙂

plucky condor
#

I am waiting 13 days and my bot is not approved yet

stoic socket
plucky condor
#

ohhh

trim carbon
#

I waiting approving from october 6, how more I need to wait?

hidden rootBOT
#

@trim carbon

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

stoic socket
trim carbon
#

pain

sturdy swan
#

why i cant transfer ownership of my bot to another user?

long ferry
#

Because that is not intended for normal users

#

Consider using teams or deleting the bot for the new user to resubmit

sturdy swan
#

so i need to delete the bot from top.gg and resubmit?

#

-bots

#

-bot

long ferry
#

dblbotcommands

hidden rootBOT
#

Hey! Bots aren't given permissions to send responses in this channel. Please use #commands to run commands.

stoic socket
#

we do a lil trollin

stoic steeple
#

I think top.gg will take a look at your application again if you edit the bot on top.gg, my bot got approved again today

fleet umbra
#

@somber parcel hlo please approve my Orro Music bot pleasesadlife

stoic socket
fleet umbra
stoic socket
#

You need to wait like everyone else

stoic socket
#

There are lots more bots in queue now

#

2.8k iirc

ivory dome
pine creek
#

people getting their accounts taken lol

stoic socket
#

it will be fixed soon

ivory dome
#

Is that a general statement? Because its been two weeks MANM_QTLaugh and makes it literally unusable. Is there an ETA, one day, one weeek, two weeks, one month?

stone juniper
#

does server list support markdown html ?

stoic socket
stone juniper
stoic socket
#

doesn't hurt to test

stoic socket
stone juniper
#

okay

#

ty

stoic socket
#

np

stone juniper
#

how do i add my server?

long ferry
dusk elm
#

I need help why can’t I log in to top.gg

scarlet night
dusk elm
#

I don’t understand

#

Or it still not working

obsidian locust
cobalt sleet
obsidian locust
#

ok thanks you for answer 👌

stone juniper
long ferry
#

now go to https://top.gg/servers/yourserverid/edit

#

if that works

#

if not, then known issue

long ferry
#

Did you replace yourserverid with your servers id

long ferry
#

whats your server id

stone juniper
#

901801967913926686

long ferry
#

was that server created just recently?

stone juniper
long ferry
#

Not sure then, guess another site issue

stone juniper
long ferry
#

It should just be on the server

sturdy swan
#

Can you follow every update I make on my bot or do we have to leave you a message for every update we make?

midnight wharf
#

Application error: a client-side exception has occurred (developer guidance).

#

when will this get over

wild crown
#

Hey, every time I try to login and vote for a bot the login screen just refreshes every time I complete my login. I know this is probably an iOS issue since it started after updating to iOS 15 but I was wondering if anyone here might have a solution?

midnight wharf
#

i cant vote for any bots 😢

stoic socket
#

try the pinned message

wild crown
#

Thanks!

pliant mauve
midnight wharf
#

when will it get fixed

#

any guess?

pliant mauve
#

no estimated time

midnight wharf
pure rivet
#

halp

#

having issues listing my discord server on the top.gg website

long ferry
#

Known issue

pure rivet
#

so for now i wont be able to list my server on top.gg until this is fixed?

long ferry
#

Yes

pure rivet
trail tinsel
#

Hello! why i cannot use phone to enter top.gg?

sturdy swan
#

Hey mods why you all kicking people for nitro scam

#

Their acc might be hacked give them some time to fix it by enabling 2 Auth

#

Nowadays acc being hacked is common

stoic socket
#

They kick instead of ban now

sturdy swan
#

Hm ya ok

stoic socket
#

its automatic now too

sturdy swan
#

Ya

#

Oh

stoic socket
#

and kicking prevents accidental ones

sturdy swan
#

Yes

#

Now in every server there are many hacked acc

stoic socket
#

yep

sturdy swan
#

How hacker can hack discord too easy

#

Now

#

Before it was too hard

stoic socket
#

yep

sturdy swan
#

can i delete a team?

#

im the founder and owner of the team

sturdy swan
#

Hm

#

No @sturdy swan

#

So you've fell for one

craggy stratus
#

Hello everyone! i just posted my discord server on the site but it says that some people are creators but they arent...... how do I edit that?

craggy stratus
#

ah! okay thanks! just have to wait it out then:)

sturdy swan
pliant mauve
#

dbl support

hidden rootBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

sturdy swan
sturdy swan
pliant mauve
#

no worries

proper prairie
#

@pliant mauve do my bot need to get verified

pliant mauve
#

nope

bleak quail
stoic socket
#

time to set "known issue" as a macro

proper prairie
#

Earlier bot needed to get verified

#

Before

#

They get published

bleak quail
#

Wait I misread

pliant mauve
bleak quail
#

That is greatly exciting news

proper prairie
#

It's not here

pliant mauve
proper prairie
pliant mauve
#

dbl upto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

frail cargo
#

Hello,

I made the request for my bot to be on top. Gg
Its now about 1 week that I made the request, I wanted to know if it is normal not to have a response yet (the bot was previously on top.gg, then I deleted and I put them back there about 1 week so I would like to know if there is a bug)

pliant mauve
hard nacelle
#

How To Check Our Status Of Verification for bot & Server

frail cargo
#

OK thanks

sturdy swan
hard nacelle
#

but we will recieve dm right whether our bot is approved or rejected

sturdy swan
#

Yes

hard nacelle
#

can you know the duration??

#

days/weeks/month

sturdy swan
#

2 or more weeks

pliant mauve
#

dbl upto @hard nacelle

hidden rootBOT
#

@hard nacelle

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

hard nacelle
#

cool

hard nacelle
sturdy swan
#

Don't worry about it

hard nacelle
steady finch
#

Known issue.

#

It's been a known issue for awhile, but the team are working on the current issues.

umbral fiber
#

if my bot get accepted, where i get adviced? because in #mod-logs i see only bot that get denied

||sorry for bad english||

hidden rootBOT
#

@umbral fiber

If your bot is approved:
You'll get a DM from @hidden root and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @hidden root and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

umbral fiber
#

thanks

pliant mauve
#

np

vivid forge
#

On the discord bot developer portal, the bot is on me, but on top.gg, on top of my ex-partner, the partnership is broken and I don't want his name to appear in the maker of my bot at top.gg, what can we do?

sturdy swan
#

Puis-je le faire quand quelqu'un vote sur le site qui obtient un rang dans le serveur ??

noble hawk
#

@lone anvil Plz Change My Nickname To Mr.SOLO

stoic socket
#

@livid glacier

#

spam

zinc oracle
#

@sturdy swan no spam please

stoic socket
#

oh woo to the rescue

#

woo best mod

#

@zinc oracle

#

864217538694217728

#

my first nitro scam in dms!

fierce swallow
#

can i block non english comments from my bot

sturdy swan
zinc oracle
#

ty era

naive wyvern
#

hello @sullen star adds peoples to random groups please ban him

#

he added thease people and called us

#

i have no idea wth is that group and who the hack is he

#

here's his id 847926869545975879

#

and yea i did reported him to discord

chrome knoll
#

Hi im having an error at top.gg with the poketwo voting when im trying to login it just makes me enter my info over and over again

chrome knoll
#

Yes

chrome knoll
#

Oh my god thank you so much

#

But none of these help in mobile

stoic socket
#

Then its worth waiting for DIscord to fix

tawdry echo
#

Ive been running into problems with node js keeping my bot running, it will run for like 16 hours and then all of a sudden go offline

next orchid
#

394184446959681537

next orchid
naive wyvern
naive wyvern
clear urchin
stoic socket
naive wyvern
stoic socket
#

its just a hacked account

#

they can just change password and enable 2fa

clear urchin
#

yeah

naive wyvern
#

welp i reported lots of accounts and servers and termed alot so ;/

clear urchin
#

the ppl who click those links

#

damn

#

idiotness x 100

#

😂

naive wyvern
clear urchin
#

i clicked it once

#

in incognito

#

like

naive wyvern
#

i did click but on tor browser freerealestate

clear urchin
#

its some fake login page, and i put creds of my alt, and it just says invalid pass

#

😂

clear urchin
#

n saves the form info

#

oof

#

like srsly, ppl filling it are shitheads

naive wyvern
#

lol okay this is not #general i don't wanna get banned for ;/

clear urchin
#

oo

#

f

#

lol

thorny marsh
#

Sup, so my bot is verified on top.gg, but nobody can find it through the search function, and the channel pins do not show any known issues

bold shale
#

@sturdy swan

#

ID: 589688029858365443

stoic socket
#

already kicked

bold shale
#

daam

sturdy swan
#

Don't report it unless it is in dms.

naive wyvern
bold shale
green bison
#

What is this order of sorting
The more votes ones should be ahead no
It seems like its random since its neither alphabetical nor server count nor votes

#

Make it vote based sorting
Whats the point of votes if you arent getting sorted first

cobalt sleet
#

We've asked the dev team about this and we should have more info to share soon.

green bison
#

thank you for the response appreciate it

#

Also that's something which came in new design. The old design always sorted based on vote count

sturdy swan
#

its more then 4 weeks my bot still its pending

#

@cobalt sleetcan u tell me when will it be checked

cobalt sleet
#

Queue time is currently 2 weeks

sturdy swan
cobalt sleet
#

You haven't been waiting for 4 weeks

sturdy swan
#

im

cobalt sleet
#

That was 11 days ago @sturdy swan

sturdy swan
#

oops

#

k

#

so 3 days left

#

right

cobalt sleet
#

Maybe a few more

sturdy swan
#

oof

tiny hornet
#

if i try to login to vote, it ask me to login again every time
so i can’t login and vote topggPensive topggSob

tiny hornet
stoic socket
#

You on mobile?

tiny hornet
stoic socket
#

Yep it seems to be an issue on just mobile. Might be worth trying another Browser since Safari isn't the best

#

If that doesn't work, just wait for Discord to fix it

#

many

#

so many

sturdy swan
#

is it possible to cancel a bot review?

long ferry
#

Just delete the bot again

sturdy swan
#

Hey everyone I think there might be two instances of @wild stone running? When I did -bots it responded twice with the same message. Just thought I’d let you know since it might mean the bot gets rate limited a lot faster

#

-bots

wild stoneBOT
sturdy swan
#

See^

zinc oracle
#

Luca has been like that for awhile

sturdy swan
#

how to go in webhooks and generate token in top.gg/bot/ (bot id)

long ferry
#

You cannot get a token when your bot is not approved

fair imp
#

he sends spam.

#

oh nvm, looks like he's removed/banned from the server.

sturdy swan
#

Hi

#

bot command not working @Nadeko#6685

#

<@&265125253443878912>

cobalt sleet
hidden rootBOT
#

@sturdy swan

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

sturdy swan
long ferry
#

You cannot use webhooks when your bot is not approved

sturdy swan
#

approved ?

#

0 votes ?

thorny sedge
#

Hello, I cannot login in top.gg to vote

long ferry
long ferry
thorny sedge
#

Pins?

pliant mauve
hidden rootBOT
#

@thorny sedge

Your question is likely answered by one of pinned messages.
Please take time to read the pinned messages by clicking on this icon.

sturdy swan
#

I msged the email but got totally no amswer

pliant mauve
sturdy swan
#

when it will be aprooved like the expected amount of time ?

pliant mauve
#

dbl upto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

sturdy swan
#

okay

#

just i had a bot thats reviewing took 4 weeks and that time i shut that bot down cause of no hope

#

and now made a new one and tryna promote it

north fable
#

hey y'all, not really sure what i'm doing wrong here >_>;

pliant mauve
north fable
#

gotcha, thanks

rigid valley
#

Unsolicited DM ads

#

901905860329111602

#

And potential phishing links

stoic socket
#

@sturdy swan

pliant mauve
wild stoneBOT
#

dblMod Banned wack100#5841 (@hidden breach)

#

dblMod Banned wack100#5841 (@hidden breach)

pliant mauve
#

thanks for reporting

rigid valley
wide coral
#

is possible remove my bot of website and add again?

pliant mauve
wide coral
#

but how i remove?

pliant mauve
#

there's a delete button on your bot's page

wide coral
#

Hum.

#

k

stoic socket
wide coral
#

thanks

pliant mauve
#

@outer spindle let's not post seizure emotes please

sturdy swan
#

anyone pls? it had been 2 days 😦

pliant mauve
mellow bridge
#

How can I put more creators on the top.gg page?

long ferry
#

You can't, consider using teams

#

dblteam

hidden rootBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
sturdy swan
long ferry
#

You cant add new creators, only users to allow them editing it

#

not visually on the creator list

sturdy swan
#

But I could add creators in the older version

#

Why was that removed

long ferry
#

because it will be replaced by teams

sturdy swan
#

But we can't add new creators on the list either way

#

._.

long ferry
#

yup, creators will be eventually entirely removed and replaced with teams

sturdy swan
#

Okay

mellow bridge
#

How can I add projects to a team? I go to the projects section and nothing comes out xd

#

I already saw how now the thing is that when I create a team it does not appear in my profile, where does it appear?

long ferry
#

you have to transfer your bot to a team first by going to your bot settings -> transfer ownership

mellow bridge
long ferry
#

That's a caching issue

fathom oriole
#

When I make a team on top.gg, it shows me as the owner in the edit menu, of course. But when I leave that page, it no longer shows up on my profile and I have to make a new one, repeating the process. What's... up with that? This is the menu that I'm talking about.

winter walrus
fathom oriole
#

Alrighty

#

Still not working @winter walrus

winter walrus
fathom oriole
#

Alr

past hemlock
#

what is shard count?

zinc oracle
wind drift
#

My bot declined because the commands don't work?
All commands work perfectly.

zinc oracle
surreal tusk
#

How do I activate the server counter?

wind drift
#

I like the way the staff tests bots.
They seem not very good at it

pliant mauve
zinc oracle
wind drift
#

The bot was sent to 3 more people and it works for all of them

nocturne pulsar
#

I am still getting this error after trying to add my server to the site

surreal tusk
#

Where is the webhook button?

nocturne pulsar
#

How can I add my server back to the site after deleting it?

tranquil quail
#

I can’t sign into it

jovial otter
#

When's the release of results for bot reviewer application?

dull frigate
#

hey so my bot got on top.gg but there was a bot that i added before that bot so did it just not go through or is it not in anytype of order

wintry musk
#

When I entered my bot’s page, it shows up this

pliant mauve
sturdy swan
tranquil quail
#

Ooof lol but anyways I can’t sign into the site at all

sturdy swan
#

the new site has so many bug 😭

#

bro my bot "Noritem" Is not approved but the bot "Giveaway" To

polar mantle
#

I got a message from topgg watcher that first my bot got Declined and then I got meesage that my bot has been approved

#

It this a glitch or is it really approved

mortal wing
#

is this your bot?

polar mantle
#

Yep

mortal wing
#

Then it has been approved

polar mantle
#

I contacted era he told me this

mortal wing
#

alright

polar mantle
mortal wing
#

so was it a false approve or false decline?

polar mantle
#

He really doesn't the situation

#

Know the situation*

acoustic coyote
#

"You don't have any bots yet, add one here"

#

con fuzzed

unkempt bolt
#

😮

covert gyro
#

I cant acess my server page

unkempt bolt
sturdy swan
#

If my bot is declined for some reason do I have to re-sumbit it?

pliant mauve
#

yes

dusky wolf
#

I can't vote the bot

cobalt sleet
stone juniper
#

my server isn't showing in server list i want to add it to dsl

sturdy swan
cobalt sleet
#

No bot with the ID 823896901996415168 was ever submitted to the site

#

Make sure the ID is correct

dusky wolf
sturdy swan
daring crane
#

@somber parcel can i get an ss or something for what you were talking about in future. Because i tried my best to prevent users from searching nsfw stuff
#mod-logs message

mortal wing
#

if the api has it

sturdy swan
#

Or lock search commands to nsfw channels

unkempt bolt
#

hey, is it possible to change name of the bot without entirely applying again

daring crane
#

I will, i just want to see an ss of the stuff to get a detailed idea about the thing

mortal wing
#

Go to your Developer Portal > Change your bots name > then press refresh data on top.gg

#

@unkempt bolt

unkempt bolt
#

will it change automatically?

mortal wing
#

No

#

You have to click

#

refresh data

unkempt bolt
#

yea, i mean, does it require staff intervention?

#

thank you!

mortal wing
old vine
#

it shows that i have voted but the bot hasnt recieved my vote

long ferry
#

If you have not received your rewards, that's an issue on the bot

#

dblwrongserver

hidden rootBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

lucid matrix
#

Hi, how long does it take to test my bot ?
I put it 3 days ago on site

hidden rootBOT
#

@lucid matrix

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

lucid matrix
#

ok thanks

daring jay
#

Bro?? <@&695153281105920070>

pliant mauve
daring jay
#

Wait

daring jay
pliant mauve
#

thanks

daring jay
#

Np

rare parcel
#

hello, i was wondering, did ping works in embed?

#

like did they got the ping?

pliant mauve
rare parcel
pliant mauve
rare parcel
pliant mauve
#

np

sturdy swan
#

I have got a ping in #mod-logs but unable to find. Can anyone help?

sturdy swan
pliant mauve
sturdy swan
long ferry
#

dbldms

hidden rootBOT
#

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

coral copper
#

How to solve login loop on iPhone? Having this problem for three days

lyric gorge
#

use google

long ferry
#

read pins

coral copper
#

Read and tried. Used Google chrome same.

tranquil quail
dull mango
#

er it wont let me add my server on top.gg it keeps showing me this

long ferry
tranquil quail
#

Ah ok

stone gulch
#

Hey I got a question for the website if anyone can help

long ferry
#

just ask

stone gulch
#

So i have my own server I’m trying to build but when I use the website to add the bots when I type my info in it just keeps reloading instead of directing me to my server to add the bot. How would I fix that.

#

I’ve done this before with no issues but it’s acting weird now

long ferry
#

type info meaning what?

#

logging into discord?

stone gulch
#

Yeah

long ferry
#

refer to pins

stone gulch
#

?

long ferry
#

read the pinned messages

cunning sorrel
#

hi why doesn’t my server show up in the add a server page

long ferry
#

known issue

stone gulch
#

See^

long ferry
#

dblnotdiscord

hidden rootBOT
mortal wing
#

read pin messages

cunning sorrel
#

You have a nice website hope

#

11/10

stone gulch
#

Idk where that’s at😅😅😅

#

Like I’m not the best with this stuff 💀🤣

cunning sorrel
#

U guys got an ETA on that issue

#

Same, I pay $50/month for 14 boosts

stone gulch
#

🤣🤣I’m not buying boosts until I can run my server property

#

Properly

#

@crude ocean what do you suggest I do to fix it? If you have any ideas if not I understand and thanks for the help

cunning sorrel
#

I put uh around $900 on my cashapp so it can run off it for awhile

mortal wing
#

e

#

@stone gulch

stone gulch
#

Yes

mortal wing
#

did you do it?

dull mango
mortal wing
stone gulch
#

I clicked that link to log in and it keeps looping lol I think im doing sum wrong

cunning sorrel
#

I’m gonna buy premium once this server issue is fixed lmk hope

#

Ty dad

stone gulch
#

Like I read it and tried to log in like usual like you said but it loops even on that

mortal wing
stone gulch
#

I understand thank you tho 🙂

mortal wing
#

np!

#

c:

stone gulch
#

Whoa wait

#

How u do that smile thing

#

🤣

#

C:

#

AYEEE I DID IT

#

@mortal wing could I inv you to my sever and show you what I’m trying to do? You can leave after you u please

oblique kettle
#

Can anyone help me I am unable to vote through my phone

long ferry
#

Could you elaborate?

rare shadow
#

how can you change a servers creator?

long ferry
#

You cant as of now, consider using teams instead

#

dblteam

hidden rootBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
stone gulch
#

So how bad is the loop bug on mobile?

sturdy swan
#

hello top.gg-autoposter post wrong server count

long ferry
#

We cant really tell much about that as that issue is related to discord and not us

stone gulch
#

Like I have a laptop if I try adding bots through my account on my laptop it should work?

sturdy swan
oblique kettle
rare shadow
long ferry
oblique kettle
#

Ok

long ferry
rare shadow
#

thanks

oblique kettle
#

I will show you the problem

rare shadow
#

uhm

oblique kettle
#

And one more thing is I am able to vote through other devices the problem I faced is only with my personal phone but I am able to vote through my laptop and other phones

long ferry
#

read the pinned messages

oblique kettle
#

I can't see any

long ferry
sturdy swan
#

Your bot doesn't have any actual (functioning) features/commands.

Really ??

#

Just WTF

long ferry
#

contact the reviewer then

#

If you feel like thats a mistake

honest geyser
#

i cant add my server ;-;

tight bison
#

I'm trying to post an announcement for my bot but keep getting this error 😓

long ferry
#

both known issues

honest geyser
tight bison
#

In the console I keep getting 403 denied errors.

sturdy swan
#

Stupid reviewer

long ferry
#

Again contact the reviewer, there's no need to call the reviewer stupid

#

It could've been an issue on your bot entirely not the fault of the reviewer.

sturdy swan
#

My bot is going to release an update it has not tried to find out and it's stupid to react like this if it is to try a bot for 1 minute its is useless

#

@cobalt sleet

long ferry
#

Again contact the reviewer in a normal manner, if you actually contact them in such behaviour, they will likely not help you

#

Your bot seemed to have not responded during testing, they can tell you more regarding that.

sturdy swan
#

He deleted my registration which lasted 15 days I have nothing to say to him except that he is stupid

#

Bye

long ferry
#

Welp, if you're unable to contact them in a normal manner, they wont help you nor will we be able to get your bot listed onto our site. Have a great day.

sturdy swan
#

Refuse a bot by saying that it has no command change the checker man and useless on your site there are bots for raid etc but a real bot will refuse you it

#

100 % logic

dull stirrup
#

@long ferry @cyan flint sorry for the ping, but I applied for staff before, now the applications have been refreshed, will my application still be there or not? Could I have a transcript of my old application so I can use it to make a new one? Thanks!

long ferry
#

If you haven't been contacted before the refresh, you likely didn't make it through the process unfortunately. We also cannot provide the application text you applied with, you'll have to remake it

dull stirrup
#

Oh, sad. I’ll remake it then. Cheers!

chrome bay
#

Like so many people who were once admin but not anymore are listed as creators

long ferry
#

you cant, consider using teams

#

dblteam

hidden rootBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
long ferry
#

dblissues also read this

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

Please note: The linked message above may not be updated accurately, the team is already working on ways to reliably notify you about ongoing site issues. If you're unaware of a certain issue being already known by us, feel free to inform us and we'll inform you accordingly.

chrome bay
long ferry
#

you cant visually remove them

ancient heart
#

Any ETA on when announcements will be functioning?

#

I know you guys are aware. Am wondering when it will be fixed.

long ferry
#

There's no eta regarding a fix yet

ancient heart
#

Is there a reason why most of the site is broken? Any reverting to how it was before? There are a number of things that have broken recently. Any reasoning would be nice.

warm ice
#

There is never an ETA. Nothing works here.
Voting does not work. The counter is not increasing...
Announcements do not work.

long ferry
ancient heart
warm ice
#

I get feedback from the webhook but the counter on the page is still the same...

long ferry
#

That's related to the caching issue, you could make sure by making a request to your bots stats and seeing the current vote count

ancient heart
long ferry
#

actually not sure myself how the redesign during operation was intended

ancient heart
#

The new site should have been fully developed before pushed and announced. I don't feel like this is the best approach from a business standpoint. I hope there's nothing broken for the normal users of the website.

sturdy swan
#

its been 2 days, as stated before on this issue, they tried mutiple browsers and devices already but it still did not work 😦

long ferry
#

thats likely an issue on the device they're watching that ad on

jade osprey
#

2 weeks since I resubmitted when is it gonna get checked?

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

royal junco
#

What is the queue wating time?

#

I re-submitted my bot which is now more than 1 week

worn dawn
#

Where can we see queue list?

long ferry
#

You can't see queue

long ferry
royal junco
#

Okay

#

Set my nickname to Rover

#

@long ferry hlo? Can you pls do this??

sturdy swan
#

set your actual name to rover then we'll talk

royal junco
#

😐

jaunty jacinth
#

Hello

#

Can any official help me?

long ferry
#

sure, what do you need

jaunty jacinth
#

I had submitted my bot a few days ago in top.gg
But it's not approved yet

#

What should I do for now?

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

long ferry
#

just wait

stark yacht
#

Help please!
I have pages that only certain people have access to (leadership team), in the channels that are only available to them, when I @ everyone, it also sends a notification to all my other members…is there anyway to limit it to just my leadership team without having to list the individually? Any help would be appreciated!

long ferry
#

dblwrongserver probably

hidden rootBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

jaunty jacinth
#

Ok

silent barn
#

how much it can take long

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

fathom oriole
#

How do I delete a team on top.gg? I made 2 a while ago cause my teams weren't working right, but not I do not need to be in them.

#

I am the owner of them

long ferry
#

you cant as of now

honest crypt
#

@pliant mauve dm

ember coral
#

How do i fix this

ancient heart
#

What markup does the long description use again? New site doesn't show

ember coral
#

It isnt the authorise thing

ancient heart
#

want to add some images and fancy markup

stoic socket
ember coral
stoic socket
ember coral
#

I dont even get to that step

stoic socket
ancient heart
ember coral
#

Ye

stoic socket
#

Mobile?

ember coral
#

Ye

stoic socket
#

Known issue on mobile

ember coral
#

Any fix?

stoic socket
#

Try the steps in pins

ember coral
#

Is it the one that mac o lantern pinned

stoic socket
#

Nope

#

^^

#

The issue is only on mobile, specifically iPhoneand iPad

ember coral
#

Same as the video

#

I dont even get through the login step

jade osprey
#

How can I add co owners on my bot?

ember coral
#

I type email password and then it refreshes when i press login

stoic socket
#

The only thing now is waiting for discord to fix as it’s their issue rather than top.gg’s

jade osprey
winter walrus
obsidian locust
cerulean loom
#

how to i change my bots top.gg page when its removed? because in mod log theres "change your bots top.gg description page" but i dont have access to it

pliant mauve
obsidian locust
#

902149596703252481. He just left the server 🤔

pliant mauve
#

oh alright

hallow ember
#

Anyone here to help me

steady finch
hallow ember
mortal wing
steady finch
#

Fix the issue that was displayed in the decline reason, and when you do that re-apply (https://top.gg/newbot)

hallow ember
#

Ok

#

Thx

muted terrace
#

where can i report api abuse?

hallow ember
mortal wing
hallow ember
#

Oo

#

Thx

mortal wing
#

np

mortal wing
hallow ember
#

Should I need minimum 10-30 cmd in my bot to approve it

steady finch
#

There's no requirements

mortal wing
#

Read everything carefully so you don't get declined again.

muted terrace
#

This dude was in my server along with his bot. He was eventually banned being toxic, racism, etc.

after he was banned he logged into the bot and deleted every channel in the server

proof: https://imgur.com/a/qEonKgy

his bot: https://top.gg/bot/715981933619970158?reviewPage=2

his id: 301647752172011521

#

its also verified and in a few thousand servers so yikes

hallow ember
#

How many time we have chance

#

To re apply

plucky condor
#

@mint wadi I bot (TsakUltimate) has help command! tsak+help

mint wadi
#

Did you state the correct prefix on your bot's Desc

mortal wing
#

correct*

royal junco
#

@sturdy swan

mint wadi
#

if your bot is declined for the same reason 3 times in a row you and your bot will be banned from top.gg

sturdy swan
mint wadi
#

You will be given warning in the decline reason if your bot does get declined 2 times for the same reason

royal junco
#

@mint wadi can you change my nickname to: Rover ?

hallow ember
mint wadi
#

I do not have permissions to do that sorry you will have to ask a moderator! only ping max online mods tho

mint wadi
hallow ember
#

No

#

I am saying to approve bot

mint wadi
#

What are you looking for then

mortal wing
hallow ember
#

All

#

It's very big

mortal wing
#

well thats how rules work bud.

stoic socket
#

Oh wait

muted terrace
#

it is

stoic socket
#

Ah

muted terrace
#

yep

#

thats the problem

stoic socket
#

cc @pliant mauve

muted terrace
#

in 1.7k servers

stoic socket
#

Found the issue

mortal wing
#

he is even reporting 1 star reviews

stoic socket
#

It’s a clone of his bot

#

A nuker version

pliant mauve
#

thanks for reporting.

muted terrace
#

np

stoic socket
#

Real (top.gg doesn’t share discriminator)

muted terrace
#

this dude deleted 2 years of conversations fr 😔

stoic socket
#

Better to send a screenshot

muted terrace
#

ye it had good reviews tho, but we left bad reviews and he reported them so theyre hidden now lol

queen current
pliant mauve
#

could I get a screenshot and id please

queen current
#

id from who

pliant mauve
#

from the user

queen current
#

myorkmyolk#7959

#

7959

pliant mauve
#

@sturdy swan

#

thanks

muted terrace
#

no no no

#

this has to be a mistake

#

they cant change the discrim??

stoic socket
muted terrace
#

i did not

stoic socket
#

Nope

muted terrace
#

give me a secon

#

d

stoic socket
#

Ok

muted terrace
#

i dont understand whats happening

#

why is the tag different

stoic socket
#

Becuse the bot you added was a fake version of the real bot

#

Did someone give you a link saying add it?

muted terrace
#

i dont know, but im pretty sure this was the real version

#

wait hold on im doing some digging ill get back to ya

stoic socket
#

The names don’t add up

#

Ok

muted terrace
#

yea i can see that

#

OH WAIT

#

OH

#

he has

#

2

#

of the same bot

stoic socket
#

Yep

#

Always be careful

muted terrace
#

yeah but its also his bot

#

do you need me to prove it? i want justice for my server lol

winter walrus
#

Yes. DM a online moderator with the screenshots

stoic socket
winter walrus
stoic socket
#

So it’s a fake version which you added

stoic socket
#

It was a nuker bot faking to be that bot

winter walrus
stoic socket
#

Oh shit

winter walrus
#

I just invited the same bot from the website

muted terrace
#

yeah it is

#

he probably did that as a cover up

winter walrus
muted terrace
#

yes i will

tight bison
#

I have to ask ...why?

stoic socket
#

Security

#

Also likely so it will always be up

tight bison
#

Yea I could guess that much but I mean... hmm...

stoic socket
#

And imgur is fast and reliable

tight bison
#

Well that's true I suppose

#

Welp guess I have no choice

pliant mauve
plucky condor
muted terrace
long ferry
#

ask away

muted terrace
#

how is it listed on the website as drimbot#6538 but when you invite it its drimbot#6079

muted terrace