#support

1 messages · Page 562 of 1

cobalt sleet
#

dbl dms

hidden rootBOT
#

@soft lily

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

cobalt sleet
#

My DMs are open. Check your settings.

soft lily
#

Ok thx

last vine
#

no need to re apply

#

but if bot gets decline

#

you need to

stoic socket
sturdy swan
#

guys i want help in this can anyone tell me

sturdy swan
#

i got it

last vine
#

here nobody replies

sturdy swan
#

thx to @bright sphinx

last vine
sturdy swan
#

he helped alot

last vine
#

oh great

tough terrace
#

i chanfed my username

#

its pingable now

#

@tough terrace

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if u type archit

dusky ice
#

How can I check if my bot is verified or not by top.gg

cobalt sleet
hidden rootBOT
#

@dusky ice

If your bot is approved:
You'll get a DM from @hidden root and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @hidden root and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

dusky ice
#

Oh ok

#

I got confused as my friend told that top.gg is not going to notify if a bot got approved by top.gg or not

abstract sequoia
#

@cobalt sleet

sturdy swan
#

Hello

frosty python
#

I cannot edit my server from the servers page either.

final edge
#

Can i have a link of varification support server ?

lunar depot
#

Good evening, is there a problem with the display of the bots web page at the moment? The description on my bot's page is not displayed correctly

misty rivet
#

how do i get a website in my bots description

spice plume
#

how can i claim this please ?

errant hollow
#

Hey !
Im here because my bot passed the 100 votes in august but i didnt redeem the 15$ where it is ? ^^'

unborn ether
#

hey

#

is there a word limit for top gg bot descriptions?

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i cant save my description :/

slender blade
#

@somber parcel i am very very sorry for the ping.. i know its out of rules.. but i had to.. sorry.... i have a problem.. actually i authorized with my discord account, but when i go to my profile, its saying again to authorize, i did the authorization like a hundred times... pls tell me wat to do.

sturdy swan
slender blade
stoic socket
sturdy swan
slender blade
sturdy swan
stoic socket
sturdy swan
stoic socket
#

i said read pins in support and sent a link to Mac's answer

slender blade
# sturdy swan where is that rule

REMINDER: For questions, ping 1 or 2 (online) mods and be PATIENT. DO NOT ping ANY ROLE for ANY question. Doing so will make you muted or banned.

slender blade
sturdy swan
#

its not here too KEKW

#

oh wait

#

@slender blade can you read that again?

DO NOT ping ANY ROLE for ANY question. Doing so will make you muted or banned.

gleaming void
#

how can i know that how many days are passed after submiting my bot?
Bot ID : 888449573213843456

slender blade
#

see this is the prop

#

when i go into my propfile.. its again telling me to authorize

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pls ping me when you got the solutions 🙂

long ferry
#

Read pins

tough helm
#

one question, the form to apply to Both Reviewer Applications is receiving replies?

cobalt sleet
#

We go through and recruit new BRs periodically as we need new recruits. You'll only get a reply if we're interested in interviewing you.

tough helm
long ferry
#

Yes you can if you wish to apply

#

Community managers will reach out to you if you're deemed suitable and ask for an interview

tough helm
#

ok, the interview is from voice? or chat

long ferry
#

Voice

tough helm
#

k

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ok

stark furnace
long ferry
#

Votes reset every month

tough helm
#

^^^

stark furnace
# long ferry Votes reset every month

like , exactly every month or one individual vote resets every 30 days? if it resets every month and i use role rewards for voters , how do i set it up that those roles also reset exactly every month

long ferry
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Every vote

errant hollow
long ferry
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They expire after 13 hours

long ferry
hidden rootBOT
#

@errant hollow

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

errant hollow
#

it expires 🥲 ty

spice plume
#

serious ????

stark furnace
errant hollow
#

but is there a way to withdraw it on payPal or not ?

sturdy swan
#

no

glass dove
sturdy swan
#

auctions credits arent real money

errant hollow
#

so what can we do with it ?

sturdy swan
#

use it in auctions

errant hollow
#

then ? ^^'

spice plume
#

probably for the premium no ?

sturdy swan
#

nope

spice plume
#

oh ok

long ferry
stark furnace
#

oh ok , thanks

tacit zodiac
#

Please contact me through DM's

errant hollow
#

what are auctions ?

sturdy swan
#

@long ferry ^

long ferry
#

dblauctions @errant hollow

hidden rootBOT
errant hollow
#

ty

vocal citrus
#

Hello my account was compromised and my bot was on top.gg is there any way i can prove i owned the bot and switch the creator to me? that bot was everything i had

sturdy swan
vocal citrus
#

i still have the token

#

i changed the status to that

sturdy swan
#

then you should dm a mod

vocal citrus
#

ok

sick ivy
#

need help

cyan flint
#

dbl ask2ask

hidden rootBOT
#

Don't ask to ask!

Just ask your question, it wastes time if you say "i need help" or "can someone help me?" instead of just saying what the problem is. Save your time and other people's time and just ask the question.

Please read https://dontasktoask.com/ for an explanation on why this is an issue.

sick ivy
#

sry

#

im trying to submit a server on your site and its telling me to turn on my server widget, after i turned it on its still saying to turn it on

tough terrace
#

can someone help when i type my bot name on top.gg it is not fount but when i do thishttps://top.gg/bot/781891385900400681 it shows

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pls help me fix it

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i cant find my bot in search

stoic socket
#

when was it approved

blissful monolith
#

No eta

tough terrace
stoic socket
#

thats why

tough terrace
#

?

stoic socket
#

it takes a while for it to appear in search

sick ivy
#

wow

tough terrace
#

ohk

sick ivy
#

alot of help from staff

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nice

blissful monolith
#

And there are some problems with searches

stoic socket
sick ivy
#

who was saying to you

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i literally asked for help and noone replied

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poggers

blissful monolith
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whats the thing

sick ivy
#

but freaking staff just warned me to ask straight up not just "i need help"

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monkes

blissful monolith
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theyre right

sick ivy
#

i cant post my server on the site bcs it saying i need to turn on my server widget and after turning it on its still saying that

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bro wdym

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i literally said my issue after that and got ignored

blissful monolith
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bruh

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people have a life too

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theyre not 24/7 support bots

long ferry
#

Have you added DSL? Is your server invite valid? Is that invite actually from your server you wish to submit?

#

Please understand that we're volunteers

sick ivy
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damn im dumb af

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thx

real laurel
serene ermine
#

Why i cant put my website on my bots top gg page?

long ferry
#

Known issue

sturdy swan
frozen barn
#

wrong channel sorry

tawdry zodiac
#

hello

#

anyone here

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@cyan flint

cyan flint
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hi

tawdry zodiac
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yea

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so i have a question

#

that

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are you here??

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now

cyan flint
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..just ask the question

tawdry zodiac
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that if i will ask people in dm or some otherwebsids and i will make to 100 server in which my bot is than will it verify??

cyan flint
#

your bot can get verified once it reaches 76 users, yes
however if you dm people and ask them to use it you could get banned from this server

tawdry zodiac
#

@cyan flint

long ferry
#

dblverifybot

hidden rootBOT
#

Hi! It seems like you are looking for information on how to get your bot verified.

Once your bot reaches 75 servers or more, you are eligible for bot verification. Since October 7, 2020, bots that reach 100 servers will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.

If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.

We cannot provide support on how to get your bot verified.

long ferry
#

That's considered ads if you do that here, also possibly get verification denied by discord

zealous mural
#

unsolicited advertising in dms is not allowed 😬 so probs wont get you verified

long ferry
#

Yup

tawdry zodiac
#

so how my bot wil reach 76 server??

zealous mural
#

naturally by people who use it inviting to other servers or word of mouth from friend to riend

tawdry zodiac
#

and how they know that i advertise in people dms

long ferry
#

They can check

zealous mural
#

there is a report option 😬

tawdry zodiac
#

ohh yea

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ok

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thx

#

but if any one will not report than it will verify @zealous mural

#

0_0

zealous mural
#

🤷‍♂️

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just make an useful and good unique bot and it will grow naturally

tawdry zodiac
#

ok

sturdy swan
#

how do i get the link

stoic socket
sturdy swan
#

thanks

clever hinge
#

help

coral reef
#

How can I help

fierce kiln
#

@coral reef how many bots do u have coming in I feel like it’s been more then a week and my last 2 bots on my other acc got a reply earlier then 1 week

coral reef
#

almost 2k now

zinc oracle
#

In pins theres the datadog to see the stats

coral reef
#

The queue grows overtime and has fluxuations on how many get reviewed a day/week

#

Right now it is a bit over a week at this point

fierce kiln
#

Oh

coral reef
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Yup :/

fierce kiln
#

I just wanted to see

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Sorry

coral reef
#

All good, the DataDog pin is a bit down there so

fierce kiln
#

1415 new bots?

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wow

coral reef
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Yup

fierce kiln
#

Now I go wait patiently for approval or decline

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Good bye

coral reef
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Goodbye ^-^

waxen crest
#

is there a way to filter bots on top.gg so you only see verified bots?

coral reef
#

No

waxen crest
#

mmkay

coral reef
#

:)

mental surge
#

i dont understand this

ruby bane
#

.-;

#

lol

fierce kiln
coral reef
#

?

coral reef
hidden rootBOT
#

@mental surge

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

dire heart
#

Hi

coral reef
#

Hi

mental surge
#

Thanks

coral reef
#

Np

coral reef
#

You can make a suggestion on our github

#

dblfaq 9

hidden rootBOT
zinc jackal
#

👍

zinc jackal
coral reef
#

discords tos?

zinc jackal
#

Yeah for advertising about

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Like gw ect

coral reef
zinc jackal
#

Discord

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If not i can look

coral reef
zinc jackal
#

Thanks

coral reef
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Np

atomic osprey
#

I’m trying to vote for one of my bots right now but it won’t go through, but when I do vote for it it says I’ve already done it

#

But if I command the vote it always still says that it’s ready

stoic socket
#

When did you last vote

atomic osprey
#

About 9:20 yesterday morning, so it reset at 9:20 last night and I haven’t been able to do it

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And it’s 9:04 right now

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Was trying to get help with the bot itself but they said to ask you guys

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It’s soccer guru if that helps

stoic socket
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Wait until around 9:21 and if it doesn’t work then ask again

atomic osprey
#

Will I be able to get my vote streak back though? I’ve got like a 350 day streak

molten tundra
#

how do i check my bot verif queue?

stoic socket
atomic osprey
#

Cheers man

#

Where would I contact them? Like the top.gg devs?

atomic osprey
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Cheers

stoic socket
atomic osprey
#

Oh yeah I already talked to them and they said it wasn’t an issue on their end but if I’m able to vote again I’ll ask them if I can do anything about the streak

stoic socket
#

Alr that should ideally work

coral reef
coral reef
molten tundra
coral reef
#

Np

atomic osprey
#

@coral reef yep it said on the site that I’d already voted

coral reef
#

Give it a bit then

atomic osprey
#

it works now.. the issue was that I couldnt vote in the 12 hour period that keeps the vote streak so ive lost the last like 170 days of rewards hahah

vague nacelle
#

Hello, my bot is not saving changes, what is going on?

wet gazelle
#

Is this normal

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also how do i delete a role

wide wasp
#

hi

sturdy swan
#

hi
why i cant add a server to the website?

wild tiger
#

Ya can add a support server I'm sure

coral reef
#

dblissues @sturdy swan @wild tiger

hidden rootBOT
#

@sturdy swan @wild tiger

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

kindred kelp
#

hi

coral reef
#

Hi

kindred kelp
#

my computer has been hacked and my main discord account has been hacked too, and the hacker has used my computer and my Discord account to do illegal activities, and now my Discord account has been disabled.

#

I need help!

cyan solar
#

How do I get them to accept my bot?

spiral frigate
#

what does the star means?

coral reef
#

Reviews I think

wild tiger
#

Ye

spiral frigate
#

theres no reviews tho

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might be a bug to the site

#

:thonk-8:

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theres no reviews

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but it does says it has 5 stars iara_sunglasses_cool

coral reef
#

Refresh your cache

spiral frigate
#

i can do thag but it also clears my cookies

#

that*

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ight it works!

coral reef
#

That's a browser thing lul

wintry knoll
#

oh no u lost ur cookies ;(

#

ask grandama to make more

sudden light
#

hi

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i want to report

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ban him pls

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he is using self bots

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and raiding servers

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he has raided my server too

#

id- 833688129457094686

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user tag Big Daddy Sameer#3636

#

proofs

spiral frigate
#

/dm a mod

sudden light
#

ok whom

#

ok got it

haughty wigeon
#

halp bots not playing music

mint wadi
#

dbl wrongserver

hidden rootBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

onyx merlin
#

Actually i want to ask how many days or week to approved a bot on top gg

hidden rootBOT
#

@onyx merlin

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

stark sun
#

hey I added the server id my discord bot is in but I can't see the servers in the profile is this how it is?

frosty marlin
#

Something went wrong

You do not have the permissions to do this

#

when I tried to vote for dank memer

spiral frigate
#

or logout

coral reef
#

Refresh

surreal swift
#

Why is my server's analytics never showing any data?

viscid kettle
#

Um I can't vote any bots and my bot doesn't show in Top.GG tho it was approved '-'

frosty marlin
#

ohk

coral reef
hidden rootBOT
#

@viscid kettle

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

sturdy swan
#

when html problem solve in top.gg?

onyx merlin
sturdy swan
#

hello

regal gull
#

what is the format for long description

last vine
onyx merlin
last vine
#

lol

#

there are owners where it has been 2 weeks since they submitted their bot

onyx merlin
sturdy swan
cunning owl
#

A while ago this process took much more than 1 month.
Be patient.

sturdy swan
rancid tinsel
cunning owl
sturdy swan
#

sad

cunning owl
cunning owl
regal gull
#

is it md or rst or something else ?

cunning owl
#

Pushing the update to the site without noticing it will cause the current issue is a shame, in my opinion.

#

But now we’re here, we will have to wait and hope it has a high priority getting fixed

sturdy swan
cunning owl
sturdy swan
#

mardown [# hello] and html [<h1> hello </h1>]

cunning owl
sturdy swan
#

hmm

cunning owl
#

That’s only a temporarily issue

sturdy swan
cunning owl
#

No clue, I wait for it to be solved, too
But things take time, sometimes a lot more than they should

sturdy swan
#

okay

pulsar lantern
#

I can't see when I added the bot in queue?

nimble mulch
#

where can I remove/change creators in the website?

sturdy swan
#

When will i get my result?

#

This is 5th no. Day but still there is no result of bot

long ferry
long ferry
long ferry
hidden rootBOT
#

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

nimble mulch
#

and why cant we change creators

long ferry
#

dblteam

hidden rootBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
long ferry
#

Creators will eventually be entirely replaced by teams

nimble mulch
#

o.o

#

o oki

long ferry
#

Added on the 25th

gleaming void
#

😁

#

dbl help

#

dblhelp

sturdy swan
#

watcher doesnt have any help command

gleaming void
#

😒

sturdy swan
#

Hi how add my bot?

pliant mauve
balmy harbor
#

I am unable to login to top.gg after i click authorize it redericts me back and it doesn't login

#

Uncaught (in promise) TypeError: NetworkError when attempting to fetch resource.

#

i found this in the dev tools

sturdy swan
#

It's not working@pliant mauve

pliant mauve
hidden rootBOT
#

@balmy harbor

Your question is likely answered by one of pinned messages.
Please take time to read the pinned messages by clicking on this icon.

sturdy swan
sturdy swan
#

I can't write on description etc

#

@pliant mauve

glass lava
#

How do I delete my server from the website..? It won’t let me

rich heron
#

how to update bot profile picture

pliant mauve
hidden rootBOT
#

@rich heron

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

pliant mauve
sudden light
#

i can't add my server on top.gg

#

i refreshed too

#

added the dsl bot also

ruby swift
#

9 days and my bot has still not got accepted

#

Or declined

daring birch
#

Queue is slow and long

#

Patience

glacial silo
#

@pliant mauve I have a bot at top.gg name Styled Singer 🎵 but when I click on the link top.gg/bot/id it shows forbidden

#

So could u verify it

pliant mauve
#

are you logged in?

glacial silo
#

Yes

pliant mauve
#

try clearing your cache

glacial silo
#

Of whixh app!

#

?

pliant mauve
#

your browser

glacial silo
#

Google Chromw?

pliant mauve
#

yep

glacial silo
#

Nah bruh I will be logged out of all accounts :(

pliant mauve
#

dont clear the cookies

#

just the cache

glacial silo
pliant mauve
#

dbl upto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

glacial silo
#

Should I u sure?

pliant mauve
#

do it in the browser itself

#

not on the settings

glacial silo
#

Idk how to?

pliant mauve
#
  1. On your Android phone or tablet, open the Chrome app .
  2. At the top right, tap More .
  3. Tap History. Clear browsing data.
    4 .At the top, choose a time range. To delete everything, select All time.
  4. Next to "Cookies and site data" and "Cached images and files," check the boxes.
  5. Tap Clear data.
glass lava
#

It won’t let me delete

pliant mauve
glass lava
#

I have

#

But I’ll try again

glacial silo
#

So what to delete?

pliant mauve
glacial silo
#

Just cached images and files?

pliant mauve
#

yes

glacial silo
#

Done

pliant mauve
#

now try going back to your bot's page

glacial silo
#

Nope it's not working :(

#

Bot ruined?

pliant mauve
native haven
#

do you have to be the developer team owner if you want to submit a bot which is in that team?

#

or is it fine if I'm in the team as admin?

balmy harbor
#

Can I add a html and css page in the description?

sturdy swan
#

yes

balmy harbor
sturdy swan
#

you can add html and css to your bots page

abstract sequoia
#

Can someone please tell me how much time will my bot take more to get reviewed?

#

Its been more than 1 week already

sturdy swan
#

the server which i want and manage is not appearing here to add it even after refreshing
edit: problem solved automatically

rain bluff
#

hi, i wanted to ask how do i send the number of servers my bot is in to top.gg??

long ferry
#

dblservercount

hidden rootBOT
rain bluff
#

alright thanks

sturdy swan
#

When I am clicking on to set role rewards, this interface is appearing and so I am unable to set the role reward I want. What to do please help

rich heron
#

@small lanternrefreshdata

sturdy swan
#

@small lantern refreshdata

#

??

rich heron
sturdy swan
#

Hm

rain bluff
#

how to check if user has voted

long ferry
#

Use the API for that

rain bluff
#

these docs right

#

alright

long ferry
rain bluff
#

got it

#

wait

#

what is this thne

#

then

#

oof sorry got it

sturdy swan
#

i want to remove a creator how can i ?

long ferry
#

You can't, consider using teams

#

dblteam

hidden rootBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
tawdry grove
#

When I click on profile, it always redirects to discord auth page

long ferry
#

Clear cache and cookies

tawdry grove
#

Kk

glacial silo
#

dblveridy

#

dblverify

#

dblteam

silent spire
#

@bright basin Hello Dan, please read dm

hollow moat
#

when will my bot get approved

frosty marlin
#

,

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

frosty marlin
#

Why did my name get changed? someone removed the -

sturdy swan
#

because that hoists you

karmic junco
#

I changed the bot account, While maintaining the bot project. Can I change the bot account from the top.gg?

silent scarab
#

Does the bot have a prefix (top gg bot)

sullen galleon
#

my server is not showing in the top.gg search

sturdy swan
#

watcher? luca? dsl?

silent scarab
#

Dsl*

sturdy swan
#

its - and it only has one command and its

#

-ping

small lanternBOT
#

Pong!

sturdy swan
#

thats all

#

Does servers need to be approved now?

#

no

#

so, my bot now has private commands, that no one can use, and are restricted to a role on my server. The command basically being spam (guess what it does) but like i said, only works on my server. Do i have to remove that or is it ok with top.gg?

#

should point out my bot is already on the site

#

im guessing that as long as it can only spam my server with a specific role, its ok

hasty belfry
#

How can I claim it?

sturdy swan
sturdy swan
#

as a matter of fact, it sends about 1 message/s

#

also about every 12 messages it completely stops for 5 seconds

wide spade
sturdy swan
#

except it being hardcoded with an wait function

raw drum
#

when does a server get published?

fervent night
#

how long does it take for your bot to get approved

raw drum
#

mine took 9 days

sturdy swan
#

one to two weeks? mine took like 3 and a half

fervent night
#

oh cool

#

dam

sturdy swan
#

queues must be shorter now

raw drum
raw drum
sturdy swan
#

ik, this is my new account,

#

my old account has the eole

fervent night
#

do you get it when your bot gets approved

sturdy swan
#

i never pressed transfer

raw drum
sturdy swan
raw drum
#

I didnt know that xD

#

I am coding in js , and now I am trying with dbd.js , its quite ez and fun

sturdy swan
#

im not sure if there is an official api, but i saw that there is a webhook manager for lua to discord, figured id try a full bot

raw drum
#

lol yep

sturdy swan
#

why do you have a spam command anyways???

#

for the fun of it

#

its basically just to annoy my admins

#

discord doesn't think it's funny

#

i kinda noticed

#

the command has legit been used once for dang sake

#

dont rhinj it will again

#

i was only asking if top.gg would remove my bot if i didnt remove the command

#

they will

#

ok, then ill remove the command

#

tysm for finally providing a straight answer

sturdy swan
fervent night
#

alr

sturdy swan
#

So, my bot is declined for being an unmodified instance of another bot, witch it is not. Is it possible to talk to any mods to get this issue resolved?

fervent night
sturdy swan
#

Tuned

fervent night
#

hm

sturdy swan
#

It says its an unmodified instance of "evobot"

fervent night
#

yh

sturdy swan
#

Well, its not

fervent night
#

maybe the code similar

#

or something

#

idk

sturdy swan
#

Lemme check that bot out

fervent night
#

it has the evobot code on youtube so you could check it out there

sturdy swan
#

hm ok

sturdy swan
#

heres an ss of one of the commands, if youve ever used the bot you may know if its similar or not

fervent night
#

hm

sudden portal
#

I am not able to login.

#

I click login

sturdy swan
#

it worked for me

sudden portal
#

okey

#

why does top.gg look different?

sturdy swan
#

they changed the layout

#

They did a redesign

fervent night
#

I still waiting for my bot to approve LeviSigh

fervent night
#

sadness

fervent night
sturdy swan
sturdy swan
#

Yea ig the commands are similar

fervent night
#

my bot got declined the first time cause it was offline

sturdy swan
#

the layout is way different though

fervent night
fervent night
covert stratus
#

I reported some comments on my bot please check them

#

they are made from alts of a person who copied our bot and got banned

#

on bot id 804341143092985886

long ferry
#

They will get removed if they violate our review guidelines

sturdy swan
#

one comment i accidentally reported got deleted

#

no idea why

covert stratus
#

one of the people even used my real name

#

why would I ban myself

sturdy swan
sturdy swan
#

fair enough

#

still removing the command

final prism
#

why i cannot edit my bot page?

#

and is there any way to promote my bot?

#

:/

pseudo shore
#

The new UI is cool but it's slow in my laptop

reef geode
#

lol free ban please

#

wait nvm

#

discorclap lmaooooo

agile mountain
#

botum ne zaman top gg de onaylanır 5 gün oldu

warm crypt
#

Can someone show me an example of a server banner and background on Top.gg?

wicked galleon
#

I managed to resend my bot , using GOOGLE ANONYMOUS GUIDE .You can also try using it to send your bot

stark lagoon
#

Hello

misty oxide
#

what time it take to review the bot ? 2 weeks?

warm crypt
#

1 week or more.

glass elk
signal nymph
#

How do i join?

stark sun
#

Hey I added my bot servers in servers Id but I can’t see the servers in the bot page

#

is there a problem?

#

also can I post the announcements page that error fixed?

still frigate
stoic socket
#

SMH

restive glacier
#

A recent change to the top.gg website messed up the markdown formatting completely. Is markdown no longer supported?

sturdy swan
#

How does one contact a bot reviewer

#

because my bot was declined for being a "unmodified instance" of another bot and it is certainly not

sturdy swan
restive glacier
last vine
restive glacier
lone anvil
#

It's listed as urgent in our internal issue tracker, but I can't give an ETA on when there will be a fix

restive glacier
dusk atlas
#

hi

sturdy swan
#

yo

dusk atlas
#

How can I get dbl tokens?

sturdy swan
#

i know

dusk atlas
#

can you tell me how you got it

sturdy swan
#

do someone know py and can help me?

tiny harbor
#

how i can change the profile picture from a bot?

long ferry
#

Change it on discords end

#

dblrefreshdata

hidden rootBOT
#

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

tiny harbor
#

ah

#

thx

#

=))

sturdy swan
dusk atlas
#

@long ferryI wonder when my bot will be approved, after 10 days

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

long ferry
#

As said multiple times

last vine
dusk atlas
#

@long ferry How can I get dbl tokens?

long ferry
#

tokens?

dusk atlas
#

I'm building a website and it asks for dbl tokens.

long ferry
#

Never heard of token

#

API token?

dusk atlas
#

Do you want me to ss?

long ferry
#

You need an approved bot

#

Also reset your bot token

dusk atlas
#

oky

#

teşekkürler agam ❤️

long ferry
raw river
#

Did you guys fixed the roles names not showing issue in the top.gg website??

foggy plume
#

I am Admin In A Server I Have All Perms too.. But i cant edit the server info in top.gg or see the Server dashboard

stoic socket
#

you would have a dm if your bot was approved

#

from @hidden root

stoic socket
#

No DM - Not approved yet

#

you would have the green "Bot Developer" role

#

your bot was declined

#

it needs "create instant invite" perms to use help command

#

you've asked for more perms then you actually need

fringe relic
#

that's an issue

stoic socket
#

it doesn't need perms to create an invite for running a help command

#

!help doesn't need perms to create an invite

fringe relic
#

you're requesting all perms, you're including administrator which is a bad idea unless you're doing a moderation bot

stoic socket
#

what does your bot do

fringe relic
#

read the decline reason

stoic socket
#

but it doesn't need admin perms to run !help

#

you're making your bot ask for more perms then it should

#

nonono not that

zinc oracle
#

The bot requires create invite to run the help command though

#

The bot cannot require that permission for itself to run a help command

stoic socket
#

it only needs send message perms to send it

zinc oracle
#

Nope

#

We do not check the invite

#

Tbh, just dm the person who denied your bot. They can help more.

#

@toxic zephyr

stoic socket
#

Goseale#6992

toxic zephyr
hexed fern
#

Hello I have concerns our server in top.gg pages is error anyone knows how to fix that?

tacit zodiac
#

What error are you getting?

hexed fern
#

@tacit zodiac

tacit zodiac
#

May be because you don't have enough reviews

hexed fern
#

We have alot of reviews and its 3pages

tacit zodiac
#

Can I have your server id please?

hexed fern
#

That one @tacit zodiac

tacit zodiac
#

I see

hexed fern
#

See

tacit zodiac
#

I've added it to the list of issues our team will look into to

#

Seems to be very specific to your server so I am not sure what's going on

hexed fern
gleaming void
#

can any one tell me, how many days are gone after submitting this bot
888449573213843456

long ferry
#

5 days

ashen wraith
#

can any one tell me, how many days are gone after submitting this bot
888449573213843456

ashen wraith
#

9 day

cobalt sleet
#

Yeah

ashen wraith
#

So when my bot will verify

cobalt sleet
#

Dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

ashen wraith
cobalt sleet
#

Then you know

ashen wraith
#

About 4 time

cobalt sleet
#

We have no ETA to give you

#

That's the answer

#

You need to wait and be patient.

ashen wraith
#

Ok

stark furnace
#

if i have 0 votes today and 100 people were to vote today , would they all be reset in 2 days

cobalt sleet
#

Yes

#

Votes reset to 0 on the 1st of each month

#

Your bot is in the queue and awaiting review.

kindred geyser
#

How to resubmit

#

My bot

#

??

#

Pls help me

sturdy swan
#

you just add it normally

sharp sorrel
#

What are vote credits used for?

cyan palm
#

dbl auctions

hidden rootBOT
kindred geyser
#

@hidden root

#

dbl resubmit

#

dbl help

cyan palm
kindred geyser
#

bruh i need to type everything again

#

@cyan palm you declined the scorpion bot

#

but this command its not nsfw xd

cyan palm
#

Let me DM you about that

cyan palm
#

dbl auctions @kindred geyser

hidden rootBOT
kindred geyser
#

thanks @cyan palm

#

its typing canary hmm

cyan palm
#

it should work anyway

tender surge
#

I can't transfer a bot to a team, is this normal?

sturdy swan
#

Haii, is there a way to add/remove people from the Creators field on my bot's page, last time I did something like that I'd just go to the edit info button and change IDs, but I can't seem to be able to find such function. What can I do or is it a temporary issue? CutieThonk

long ferry
#

It is currently not, no

#

you can use teams instead

#

dblteam

hidden rootBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
sturdy swan
#

Oki, thanks I'll see what I can do

oak cypress
#

pls delete this Rating

#

pls

#

This rating harms my bot

stoic socket
#

a 5 star rating harms the bot?

long ferry
#

the name lol

oak cypress
#

the user name

stoic socket
#

OH

#

I SEE

long ferry
#

Yeah will remove

#

whats the id

oak cypress
#

bot id?

long ferry
#

yup

oak cypress
#

or what?

long ferry
#

just paste it in here

oak cypress
#

whait

sturdy swan
# long ferry dblteam

Is the team supposed to instantly appear when I press the submit, refresh and go on my profile page?

long ferry
#

could possibly take a bit to appear due to caching

oak cypress
#

User id: 821298101314125824

long ferry
#

I need the bot ID in order to remove that review

#

aka your bot page url

stoic socket
#

thats their page

long ferry
#

yup thanks

#

should disappear in a bit, caching bad

#

definitely do not support such symbols in names 👍

stoic socket
#

yup the rating hasgone but the review hasn't

#

guessing thats cache

sleek hare
#

If I delete and delist my server from top.gg, will I be able to relist it?

#

Ok, thanks

alpine mural
#

😒

#

Bro

#

Those rating still there

#

I requested few days ago

sturdy swan
#

Does it takes time for teams to appear after accepting an invite for a team as well, i assume so, but thought I'd ask to be sure.

alpine mural
grand ravine
alpine mural
#

Gay

#

Racist

#

Words

#

Included

#

Those are just fake

oak cypress
#

@long ferry thx

grand ravine
#

just wait then, the reported reviews list is huge for them to see all

#

bcuz people report negative reviews just because they're negative

alpine mural
#

Actually that guy had some problem with my private server I didn't give him mod

#

And that guy

#

Disturbing like that

#

46 servers.used that bot No-one complain +_+ but that guy

grand ravine
#

if it weren't for false reports, it'd be a lot faster

alpine mural
#

Oh I see

tidal egret
#

i am concerned that i won an auction that i did not participate in

stoic socket
#

its not real

#

dw

tidal egret
#

ah okay

#

thank you

long ferry
#

not properly posted or caching

low chasm
#

so, a question regarding publishing a bot
i am trying to fill the top.gg form, but before trying to do it, i've made a seemingly fatal mistake: I didn't make the bot public. But, i did that now, but when pressing the "Find Bot" button, the form still says that the applicationis not public. Is it my fault or it's the cache at top.gg?

glass elk
#

Smh

tender surge
#

Where would you get a team invite notification?

sturdy swan
#

mail

old zenith
#

hi, I uploaded my bot a week ago and I still have no response, I'm generally patient, but I have the feeling that when I uploaded it I did not press the upload button properly and I thought that maybe I did not upload it

tender surge
sturdy swan
#

MAIL

tender surge
stoic socket
stoic socket
#

you're confusing them

sturdy swan
#

obvious bru

young tusk
#

i'm submit my bot and not approved to now how long time to approve

stoic socket
sturdy swan
#

nah discord will come and tell you at your house

old zenith
tender surge
#

Go to your profile. If your bot is listed, its been sent

stoic socket
#

are people allowed to review their own bots @long ferry?

tender surge
#

Then it hasn't been sent

#

@old zenith

stoic socket
old zenith
#

XD

long ferry
#

nah totally fine

old zenith
#

thanks

stoic socket
#

i found someone who gave their bot a 5 star review

worldly oxide
#

Hello when my bot get declined i need resubmit ? bc i cant edit the desc i think i need add my bot again

tender surge
#

@long ferry Hey, I'm having multiple problems with the teams feature, which include transfering a bot to a team and inviting & receiving team invites. Could you help me troubleshoot or do it from your end?

long ferry
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

tender surge
long ferry
#

I'd suggest waiting until team related issues are fixed

tender surge
long ferry
#

There's no eta for them, the time taken for fixes varies

low chasm
tender surge
vagrant wigeon
#

@old zenithlooks like your bot was actually declined btw!
so make sure to fix that issue before resubmitting
(<#mod-logs message>)

long ferry
#

Again best is to just wait for now until these issues are fixed

tender surge
#

So they can't help?

snow ravine
#

Can I add my bot here

zinc oracle
tender surge
#

I'm just asking because I'm unsure of the timetables and I would like this fixed one way or the other

zinc oracle
#

we dont have a timetable for those fixes, they can take awhile though

low chasm
glass elk
#

So I sent a mail to top.gg regarding some support they asked me to join server .

snow ravine
glass elk
tender surge
#

Invite others to teams, etc

glass elk
#

I dmed that user but he's not replying

#

So I'm asking here

zinc oracle
zinc oracle
glass elk
#

Well it's not about specific person

#

They just asked me to join over here

glass elk
#

@zinc oracle pepowot

zinc oracle
#

xignotic is the only one who can handle some specific things currently.
give them up to 48 hours to respond to the dm. if they haven't you can dm a mod.

glass elk
#

I'll wait

#

Thanks for you response

#

Really appreciated

old zenith
zinc oracle
old zenith
#

:/

stark furnace
#

it says “redeemed” for vote credits when i have no payment method attached

zinc oracle
stark furnace
long ferry
#

dblcredits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

stark furnace
#

wait i’m confused srry what’s auctions

long ferry
#

read above

stark furnace
fierce kiln
#

whats taking so long

#

lol

sturdy swan
#

what

#

how come i can vote for my server but whenever i click join it just says 404 we cant find the page your looking for

fierce kiln
#

Bc if they decline it I’m going to get annoyed that I waited this long for it

sturdy swan
#

1 week or longer

fierce kiln
#

lol

fierce kiln
#

1 week and a half

sturdy swan
sturdy swan
fierce kiln
#

I’m following the rules

fierce kiln
hidden rootBOT
#

@sturdy swan

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

tough kindle
coral reef
#

It's a known issue that is being worked on.

wicked galleon
#

is prohibited has command By Button?

coral reef
#

Commands via buttons?

wicked galleon
#

My bot is from Minecraft , and to be easier I put buttons , which replaces the other commands

zinc oracle
#

assuming it functions, and users have a way of finding out how to use your bot(and all its buttons)

wicked galleon
#

It's basically the command via the create tools button, mine...

zinc oracle
#

it shouldnt really be an issue

wicked galleon
#

But nothing against?

zinc oracle
#

not really, but again youll need to explain how to use it somewhere

wicked galleon
#

oh yes thank you

quartz meadow
#

How come the new page layout doesn't support html properly

#

Anyway to overcome it

#

Can't even use <br> for gods sake

coral reef
#

its a known issue being worked on

quartz meadow
#

Ah okay sounds good

#

I thought it was just an annoying design change

sturdy swan
#

why cant i add my server to top.gg

sturdy swan
coral reef
hidden rootBOT
#

@sturdy swan

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

quartz meadow
#

👌

sturdy swan
#

G

fierce hill
#

If the vote beug, what can we do to settle this?

coral reef
#

There isn't anything you can do unfortunately

fierce hill
#

Oh :/

#

If I buy the premium, will I be able to vote instantly?

coral reef
#

There are no ads with premium

fierce hill
#

So voting bugs are no longer there if I'm premium?

coral reef
#

No

#

Voting bugs won't change from that

zinc oracle
#

Assuming this hasn't changed, if you can't get an ad to load waiting a minute to vote should allow the button to be clicked.

I've not checked that since the redesign though

outer hearth
#

fix markdown plz it’s been days looks ugly.

coral reef
#

There is no eta on fixes atm. The team is working on it though

sonic ledge
#

im not sure if it is related but since my bot is approved i get random friend requests, is anything known about smtz like that?

coral reef
#

Just deny

#

Nothing we can do about that

#

They may be trying to contact you about needing help with your bot

sonic ledge
#

well they are not part of the server otherwise they could dm me directly according my settings

coral reef
#

Yeah nothing we can do about that

sonic ledge
#

first one was obviously scam, was some vip name and pic shockedfroggie

#

well okay gonna deny and carry on DexDankshep

vast seal
#

I'm unable to log into the site, after authorizing it still displays login

zinc oracle
old zenith
coral reef
#

Didn't come through

sudden dune
coral reef
#

Known issue

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

sturdy swan
#

Hello is there a possibility to get a custom username link?

coral reef
#

No

sturdy swan
#

Your invite was invalid. Please make sure the invite code you submit goes to the server you're trying to edit

#

Why?

coral reef
#

The invite was invalid.

sturdy swan
#

Yes but why it's not possible to get a custom username link?

coral reef
#

Discord server link?

sturdy swan
#

Yeah

#

with .gg/"username"

coral reef
#

Yeah with level 3 boost on the server you can get a vanity URL

bold shale
#

it keeps on saying this i cant verify

coral reef
#

dblnotdiscord

hidden rootBOT
bold shale
#

but my docs should be correct

bold shale
sturdy swan
coral reef
sturdy swan
#

yep

coral reef
#

Make sure it has correct permissions

sturdy swan
#

I think u have a bug on the website, look at this

#

without name, why?

coral reef
#

Known issue

#

It's being worked on

coral reef
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

sturdy swan
#

Still the bot, don't give the users there role after review.

#

That's buggy.

sturdy swan
sleek hare
#

Hello, who do I speak with to have a fake review removed?

modest ingot
#

:0

cunning owl
cyan solar
bold shale
coral reef
hidden rootBOT
#

@cyan solar

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.