#support

1 messages ยท Page 560 of 1

rich ridge
#

yeah its broken thats why

#

just wait till tomorrow it should be fixed :D

plain hemlock
#

Hello! I am attempting to edit a server I have the crown on. I own this server. I am unclear why I'm forbidden to edit it.

coral reef
#

Go to the root / page, make sure you are logged in

#

or just refresh

plain hemlock
#

Nothin

#

Still 403

dark kraken
#

How to check in how many servers my bot is?

#

bcus on top.gg site it is not showing in details

#

or can u give me the code for the set.activity( )

#

for bash

#

;-;

coral reef
west ember
#

announcements works?

coral reef
#

They are a little iffy right now

west ember
#

oh

#

ok ty

coral reef
#

np

wispy pasture
#

Why it didn't count my last vote?

coral reef
#

Votes seem to be fine

wispy pasture
#

It doesn't count my vote somehow

coral reef
#

dblwrongserver

hidden rootBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

jade osprey
#

How to get your bot verified??

coral reef
#

dblzendesk How to submit your bot

hidden rootBOT
jade osprey
coral reef
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

coral reef
#

It requires reviewal from one of us on the Bot reviewers team

jade osprey
coral reef
wispy pasture
coral reef
#

Look at the image in the embed

#

It shows you how to join the correct one.

jade osprey
coral reef
#

You can't know when it is your turn

#

That info is private

jade osprey
coral reef
#

You will know once your bot is reviewed via a dm from @hidden root

drifting tinsel
#

Hi

coral reef
#

Np

#

Hello

jade osprey
#

Should I remove them?

upper kettle
#

My bot isn't getting accepted?

jade osprey
#

Like even danky has got NSFW commands

coral reef
coral reef
jade osprey
upper kettle
#

I waited 2 days c'mon

coral reef
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

jade osprey
sturdy swan
#

it takes 1+ week

sturdy swan
jade osprey
coral reef
#

Np np

upper kettle
#

lol imma just wait 1 week

wispy pasture
jade osprey
#

LOL literally I was using that till 2 days ago

#

Wait bot's can't request for admin perms??

coral reef
#

Not in a message string

#

In a invite link they can

jade osprey
coral reef
#

Lmk when you are in

#

So I can delete

wispy pasture
#

Thx

#

I'm now in

coral reef
#

Np

atomic nest
#

help me pls

coral reef
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

vale minnow
#

I have submitted my project to check

#

But how long does it take for my project to be accepted?

coral reef
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

vale minnow
#

dblupto

coral reef
#

You cannot run tag commands

vale minnow
worldly oxide
#

Hello where i can in the bot review write 1thing? bc my bot in 1-6 get big update bc now bot slow by some commands and i dont wanna get bad review bc on the update :(

coral reef
#

Are you asking how long itโ€™ll take for your bot to be reviewed?

worldly oxide
#

yea

#

Bc i am waiting long time

stoic socket
worldly oxide
#

Damn i am waiting about 2weeks

last vine
#

I have saved my info in bot page but it in not shown in original page

#

Is this a common issue?

long ferry
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

sturdy swan
#

I'm getting problem in HTML

#

๐Ÿ˜‘ no one response

worldly oxide
#

soory i dont know

#

hello can 1moderator dm me?

long ferry
long ferry
#

Me

sturdy swan
#

how can i suggest an emoji

sturdy swan
long ferry
#

yup known issue right now, already added to the site issues

sturdy swan
spiral frigate
#

"Invalid CSRF Token. Please refresh the page and try again"?

long ferry
#

do what the error says

spiral frigate
#

i entered the discord id of a server that uses my bot but when i click save it doesnt save?

jade osprey
#

I am just kinda scared that the mods who verify my bot might forget to read this

#

The commands won't work if you are not in a vc

#

Is there a way I can pass this msg to the person who is gonna verify my bot?

jade osprey
jade osprey
atomic nest
#

ught

#

name

#

of the bot

jade osprey
#

Is that good?

atomic nest
#

has your bot already been decelined?

jade osprey
atomic nest
#

.-.

#

I thought it was already decelined

jade osprey
jade osprey
atomic nest
#

then you have to wait, the mod will read it for sure

jade osprey
undone epoch
#

what is the step after the approval of the bot

atomic nest
#

๐Ÿ‘

undone epoch
#

Thank you

#

๐Ÿ˜„

atomic nest
undone epoch
#

okay

last vine
last vine
#

np

sturdy swan
fair silo
#

if i delete my server from top.gg to remake it all will it allow me to add it back?

elfin kernel
#

the markdown on my bots page isnt working (no headings), is that a known issue?

past isle
#

voting is still not working for any of my members do i need to reset something?

ionic lintel
elfin kernel
#

@ionic lintel i used html now, doesnt work either

past isle
#

dang i wonder why it won't work for my members :/

#

maybe have them log out and clear cache?

elfin kernel
long ferry
long ferry
elfin kernel
#

@long ferry so there's no way to display it the right way right now?

long ferry
#

you could try what Kiriot said

elfin kernel
#

i did

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doesnt change anything at all

long ferry
#

but without inline css, wouldn't work right now

#

like I said, added to the site issues alr

long ferry
#

You'd have to remake it yes

ionic lintel
#

btw idk if stripping <style> tags from the desc is intentional but if so then using <link> can bypass it and also affect the rest of the page

sturdy swan
#

Heya I deleted my bot because I got no result and it was the 7th day and I am not able to re submit it
It says it's alrdy submitted but I deleted the bot

stoic socket
#

they have a 1.91k long bot queue atm

sturdy swan
#

it's 7th day

stoic socket
sturdy swan
#

Sad

#

But I deleted that

stoic socket
#

then when they get to your bot in the queue, they will decline for deleted application

sturdy swan
#

Bruh

dull marsh
#

So you have to wait longer because you were not patient enough

sturdy swan
#

yeah

ionic lintel
#

votes count as double on weekends

fair silo
#

how long do i need to wait for my server to be deleted from top.gg after i press delete?

ionic lintel
#

you said "This time also I voted & now it became 4"

long ferry
#

Friday is considered weekend too

#

Friday 0:00 AM GMT to Sunday 11:59 PM GMT is double weekends

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could be wrong with the timezones but you get what I mean

last vine
#

when does site issues get solved?

#

I am editing info from past 3 days

#

only some have been saved

long ferry
#

there's no eta regarding fixes on site issues

last vine
#

omg

fair silo
#

yeah site is being really weird rn lol

long ferry
#

We do understand the frustration that comes along with experiencing current site issues, as you can already tell the dev team was expanded with a lot of new team members helping to mitigate the issues. They have already managed to fix some site issues that were present for a long time.

ionic lintel
#

good work petting13

fair silo
#

when i try to delete my server from top.gg it says: "Unauthorized"?

long ferry
#

according to our logs, you deleted 856570363495579668 successfully

cedar depot
#

i applyed my bot

#

now wut

long ferry
#

dbl zendesk how your bot

hidden rootBOT
long ferry
#

read that

chilly fjord
#

is the top.gg markdown formatting broken?

#

titles don't seem to work

long ferry
#

We're currently aware of issues with html usage on bot pages, the issue was already recorded

chilly fjord
long ferry
#

Could also be related to markdown, can't tell

rancid heath
#

he is deleted message after

#

i cant get id

stoic socket
#

@gilded yarrow

stoic socket
long ferry
#

banned already

true smelt
#

how to have the "NaN" on our bot page, because I no longer want to display the number of server

slender mortar
#

hello, a question, in order to add a bot I need to make a web page, does someone tell me where and how I do it?

long ferry
#

a website is not required to submit a bot

true smelt
slender mortar
long ferry
#

you need to enter your bot id then press the find bot button

#

before you can input anything else

slender mortar
#

when I search for bot I get an error

#

Application error: client-side exception occurred (developer guide).

slender mortar
#

@long ferry

long ferry
#

Clear cache and retry

slender mortar
long ferry
#

dblcacheclear

hidden rootBOT
slender mortar
#

??

long ferry
#

Read above

#

For how to clear your cache

slender mortar
#

Ok

steel kraken
#

10 days since I submitted my bot... The average approval duration shows 8 days... Hmm

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

steel kraken
#

Nevermind...

slender mortar
#

keep saying the same
@long ferry

long ferry
#

try a different browser then

slender mortar
#

how do I do that?
@long ferry

long ferry
#

get a different browseer+

slender mortar
#

I do not know how to do that

#

@long ferry

stoic socket
#

what browser do you currently use

slender mortar
#

Google

#

I think

stoic socket
#

try microsoft edge

sturdy swan
#

Why is my bot not approved on the website?

long ferry
hidden rootBOT
#

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

slender mortar
stoic socket
long ferry
#

Are you on a mobile device?

slender mortar
#

Right now I'm on mobile, but if you can't do it on mobile, I'll do it on PC when I get home
@long ferry @stoic socket

long ferry
#

Download Google chrome

next lagoon
#

Hello guys

slender mortar
slender mortar
next lagoon
#

My bot isnโ€™t approved yet. I think it is on the website waiting for approve for 1 week

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

long ferry
#

Also submitted 3 days ago

next lagoon
long ferry
#

Yes

next lagoon
#

I sent it last Friday

slender mortar
#

So what do I do?
@long ferry

long ferry
#

you were probably not using chrome

#

you said "google"

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use the actual chrome browser

slender mortar
#

It's the same, right?

#

@long ferry

long ferry
#

It is not

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use the actual chrome browser

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not google

slender mortar
long ferry
#

You go into the google chrome app on your mobile phone, not google itself

#

then go to top.gg and try again

slender mortar
#

Ok

#

says the same, I think I used Chrome before, not google, do I use google now?
@long ferry

long ferry
#

Can't really help then, try on your pc then

slender mortar
#

Ok

limpid axle
#

-wrongserver

#

its look so hard to get my bot verified

remote apex
#

I don't think it's that hard. Just look at the common reasons why they were rejected

#

Keep the bot online, don't spam, put an help command, don't post NSFW content

long ferry
#

As long as it follows our #rules-and-info, there's no problem with getting it approved ๐Ÿ‘

opaque nebula
#

Excuese me, how to change the invite link if my bot has been verified on top.gg?

long ferry
#

you should be able to simply change the invite field on your bot page settings

opaque nebula
#

but i have changed it and refresh the web page ,and the link is still the old one.

long ferry
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

opaque nebula
#

so this issue is now unable to fix but might be fix in the future?

long ferry
#

it will eventually be fixed, there's no ETA for that.

sturdy swan
#

._.

sturdy swan
toxic topaz
long ferry
#

Hi @urban portal please stop ghost pinging users in this server

#

Otherwise you're getting muted

urban portal
#

ok

#

๐Ÿ˜Š

#

๐Ÿ˜˜

#

@toxic topaz he is bad person

#

he try to abuse me ๐Ÿ˜ญ

toxic topaz
#

what

#

who are you

urban portal
#

he is trying to ask for my nudes

#

in dms

long ferry
#

Dafuq

urban portal
#

๐Ÿ˜ญ

#

help please

long ferry
#

Prove it then

toxic topaz
#

๐Ÿฅฒ what

urban portal
#

how do i report him

#

to discord

long ferry
#

Screenshot the dms

#

And send it to me

urban portal
#

ok

#

๐Ÿ˜Š

#

u r good person

#

i like you

#

@toxic topazhe is bad though

toxic topaz
#

why i am pinging again

#

what happened

urban portal
#

๐Ÿ˜Ÿ

long ferry
#

@urban portal screenshot the Dms if you're stating that

meager hound
#

is there a discord bot support server?
an official discord server

long ferry
#

No

sudden spoke
#

Perhaps, a bit of guidance?

long ferry
#

@urban portal if you're falsely claiming a user is asking for nudes in your direct messages and just want to get this user in trouble, you're getting removed from this server right away as that's definitely not fine

urban portal
#

๐Ÿ˜ƒ

placid salmon
#

hi

green iris
#

My bot was declined because of nsfw.
Do I just need to remove the mentioning of it to get approved?

Also for my description what else can I put to reach 300 character limit?

zinc oracle
green iris
#

Alright I'll do that.
Do I still have to wait another 3 weeks again or will it faster

stoic socket
#

it updates whenever your bot send the request to the api - its usually every 30 mins

zinc oracle
sturdy swan
#

@zinc oracle one question

#

The adding new bot on top.gg are still with issues?

long ferry
#

there is no disallowed scope

#

if you wish to use your own invite, add it to your invite field

coral portal
#

How can I add another owner of the bot at the bot page

sturdy swan
#

Or is fixed?

#

Because i can't add my bot there

zinc oracle
toxic topaz
#

You can use Autoposter if you want quick server count

sturdy swan
#

Idk why

zinc oracle
#

scope 8 will error, discord doesnt know what scope 8 means

#

you mean permissions

#

thats not scope, but yeah your permissions can be 8

#

we test with permissions 0 though

toxic topaz
sturdy swan
long ferry
#

clear cache and try again

zinc oracle
#

your bot needs to request those at the time we run the command, or request them in the help command

sturdy swan
#

What is the problem on mine?

long ferry
#

see what I said

sturdy swan
#

And what cache i clean?

long ferry
#

dblcacheclear

hidden rootBOT
long ferry
#

the website cache

sturdy swan
#

I did it 3 times and nothing

long ferry
#

then try a different browser

sturdy swan
toxic tree
#

Hello on top.gg I found one that is deleted and I wanted to inform you

long ferry
#

yup feel free to use the report button for that

fair silo
#

so i think my server is glitched on the top.gg website, when i try to vote it returns a 404 error.

long ferry
#

ID?

fair silo
#

856570363495579668

long ferry
#

well you deleted it, why should voting work

fair silo
#

yeah i deleted to try re add it because it was glitchy but it doesnt actually delete

long ferry
#

it does delete

fair silo
#

it doesnt allow me to add it back

#

it still appears on the site and on my profile

naive sapphire
#

It's been quite a few days since I received my bot, and I haven't received anything.

slender mortar
#

I have already tried it on the PC and it says the same
@long ferry

grave loom
#

i can't see my profile

marsh stone
sly dirge
#

Hi !

#

How is my robot approved and what are the conditions?

naive sapphire
jovial gulch
#

yo why does my bot not show up even if search for its full name

#

like....

marsh stone
jovial gulch
#

oh

marsh stone
#

not even the tags are working properly

marsh stone
#

"undefined" lol

#

even tho i am looking for the "osu!" tag

jovial gulch
#

damn lol

marsh stone
#

maybe email them instead of spamming it here

jovial gulch
#

have patience

west ember
#

pls fix the announcements, I really need it

jovial gulch
#

this

jovial gulch
naive sapphire
#

F

amber trout
#

can i get the invite for the verification bot server?

naive sapphire
#

My bot was rejected by a stupid bot bug.
Then I put it back up.

zinc oracle
jovial gulch
amber trout
#

Cus i need my bot to get on top.gg

#

not the discord one ..

fair silo
#

after deleting a server are you able to add it back to top.gg?

winter walrus
amber trout
#

wdym

#

i submitted like 3 weeks ago

#

and still no progress

winter walrus
amber trout
#

i need to invite im to verification center or something?

winter walrus
fair silo
zinc oracle
winter walrus
#

8 days*

amber trout
#

just waiting or ?

winter walrus
naive sapphire
amber trout
#

long

naive sapphire
winter walrus
fair silo
winter walrus
fair silo
#

but right now itโ€™s not in there

long ferry
hidden rootBOT
#

@naive sapphire

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

winter walrus
fair silo
winter walrus
#

on pc*

worldly oxide
#

When my bot get verified i get ping?

fair silo
fair silo
winter walrus
hidden rootBOT
worldly oxide
ember olive
#

will my bot be reviewed if it only works on / commands?

#

ok thx

sturdy swan
#

could you check mine xDD

winter walrus
sturdy swan
#

idk how long its been xD

#

ah rip

#

mind if i ask when was mine summited?

winter walrus
sturdy swan
#

dang feels longer XD

#

to excited lol

honest crypt
#

Lol mine is like 1 and a half week or 2 weeks done no reply

zinc oracle
quaint seal
#

Bruh I submitted my bot around 3+ weeks ago ;-; I didn't get any respond yet

long ferry
#

submitted on the 15th

#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

long ferry
#

10 days ago

quaint seal
#

Oh

#

Sorry ๐Ÿ˜…

oak garnet
#

hey ya i need help

long ferry
#

just ask

fair silo
#

why is it not showing roles?

zinc oracle
fair silo
#

okay

brittle island
#

What do you have to write it in to make it look good?

cobalt sleet
#

You can use html and css if you want

brittle island
#

ok

worldly oxide
#

Can somoene check my bot ? when i add my bot for review?

cobalt sleet
#

Dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

worldly oxide
#

When i add my bot for review?

cobalt sleet
#

Oh you mean when you submitted?

worldly oxide
#

Yea

cobalt sleet
#

10 days ago

worldly oxide
#

Damn

stark sun
#

hey I canโ€™t publish announcements for my bot for some reason

#

how can I do this

cobalt sleet
#

That's a known issue right now. The team is aware and working on it. There's no ETA for a fix.

stark sun
#

ok cool thanks

cyan solar
plucky trail
#

Hello, even not updating on vote counters in discord is an issue rn?

long ferry
cyan solar
#

yes I'm just looking for how to remove it

brittle island
long ferry
#

It tells you how to remove it

cyan solar
#

that's why i came

long ferry
vital totem
#

markdown not working properly on top.gg ..it broke my bot page

long ferry
#

Known issue

vital totem
#

yesterday it was fine

coral reef
#

Nope yesterday it was having issues too

sturdy swan
#

Hiiii

vital totem
coral reef
#

You can use btml

vital totem
#

so markdown will never get fix?

sturdy swan
#

Hello, everyone! I am a lover of a neko bot ยฐ^ยฐ

coral reef
#

It will be but there isn't a eta

long ferry
sturdy swan
coral reef
#

Do you need help with something?

cobalt sleet
sturdy swan
#

Oh, yes.

#

I don't understand how to install a bot on my server, it's sad (

long ferry
#

dblinvitebot

hidden rootBOT
#

It seems like you want to invite a bot to your server! In order to invite a bot to your server, press the "Invite this bot" button on the bot page. It should then redirect you to Discord's authorization page where you can select the server you want to add it to.

Click "Authorize" and the bot should be added to your server. If it says any red text such as for example This bot is private or This bot has been flagged, then we cannot help you. Reach out to the bot developer for these issues by going to their support server.

cobalt sleet
#

Pretty embed :^)

plucky trail
#

This means fixed? Votes is not counting

sturdy swan
#

OH! Thanks! (เน‘`โœชฬคโ—กโœชฬค)แƒฆ

long ferry
#

votes are counted

#

caching causes it to display not correctly

sturdy swan
#

I have this error when voting a bot, help me?

long ferry
#

clear cache and try again

#

also clear cookies

sturdy swan
#

Thanks

unique canyon
#

@zinc oracle I already saw the status of my bot in #mod-logs, if I re-make my bot from 0 with my own script but with the same user, could I reapply in top.gg?

plucky trail
brittle island
long ferry
plucky trail
silk comet
#

Hey, How do you add owners to your bot?

honest crypt
#

hm

atomic garnet
silk comet
#

Its something to dow ith teams

#

but when my friend tries creating one

#

it doesnt work

honest crypt
#

owner can make

#

mean bot owner

silk comet
#

Ik, my friend is the bot owner

honest crypt
#

clear browsing data i thinks so

silk comet
#

Does it need to be accepted?

sturdy swan
#

How do I verify my account? And then I can't add a bot!!!!

coral reef
#

Thats through discord not us.

#

dblnotdiscord

hidden rootBOT
sturdy swan
#

Ooohhh I don't understand English ยฐ^ยฐ

coral reef
#

dblcredits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Donโ€™t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT โ€œwithdrawโ€ them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (canโ€™t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your botโ€™s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

silk comet
#

Is your bot required to be accepted to create a team?

coral reef
#

No

silk comet
#

So why when my friend tries to create a team nothing happends?

coral reef
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

silk comet
#

Thank you!

coral reef
#

np

alpine mural
#

Bro any idea I can delete fake comments

#

From my bot page?

#

Someone did that few days ago

coral reef
#

You can flag them

alpine mural
#

๐Ÿคจ bro really see this

coral reef
#

You have to be the owner

#

Refresh

alpine mural
#

Yes I'm owner

#

Oh I saw that

#

I'm racist ๐Ÿ˜ really bro Where those ppls come from I dunno

long ferry
#

just report and they're going to be handled

brittle island
#

Can I make spaces on the page in the server description?

long ferry
#

yes, just do <br>

brittle island
#

Mainly it is about spaces between sentences

sturdy swan
#

@tacit zodiac Hi, I was told to contact you here

dense current
#

why did i get logged out a lot automatically?

long ferry
#

DM them

dense current
#

it's annoying to log in everyday

wicked galleon
#

my bot was refused because it was Offline , should I redo all his form again on the site?

long ferry
#

yes

#

resubmit and wait again

#

read the error and do what it says

analog hinge
#

Why is my bot not on the website? I got a dm and it said it was approved and I search it and it said โ€œno bots foundโ€.

long ferry
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

stoic socket
#

it is on the website

analog hinge
#

Oh ok.

honest crypt
#

hey can u search for my my bot is it submitted or not ?

analog hinge
#

Yeah what is the name?

honest crypt
#

Thundric Music

stoic socket
analog hinge
#

Oh

stoic socket
#

its not approved so its not on the site

analog hinge
#

Oh

long ferry
#

otherwise it would not embed the page

#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

stoic socket
long ferry
#

is why it doesnt show up in search

stoic socket
#

i sent a link for the bot

analog hinge
#

Idk why. I got the dm saying it was. Maybe the website is having problems?

honest crypt
long ferry
#

it is waiting in queue

#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

honest crypt
#

hmm thanks

analog hinge
long ferry
#

it isn't

zinc oracle
#

just looked at perms, yeah its not

#

discord being stinky i guess?

analog hinge
coral reef
#

Because you have to be a contributor to use it

analog hinge
#

Ok

coral reef
tacit zodiac
sturdy swan
wicked galleon
sturdy swan
#

As soon as I click on Preview, the text formation is just being deleted

ashen wraith
#

How do I get bot developer's role

cobalt sleet
ashen wraith
#

How can I do that

cobalt sleet
cobalt sleet
ashen wraith
#

O from this

#

I added

humble helm
#

markdown support seems to have broken, my bot's description, which is unchanged, is now displaying without markdown

ashen wraith
#

But not approved yet about 1 week happen

humble helm
#

when i click edit the markdown has been removed from the plaintext

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

ashen wraith
#

@cobalt sleet

long ferry
#

see above

wraith dawn
#

how to change bot image

grand ravine
#

change on discord dashboard and press "refresh data"

zinc oracle
# wraith dawn

change it on discord, click "refresh data" or edit your bot page and submit

cobalt sleet
#

Clear your cache

wraith dawn
cobalt sleet
#

Dbl cacheclear

hidden rootBOT
wraith dawn
#

but its same

cobalt sleet
#

Dblrefreshdata

hidden rootBOT
#

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

wraith dawn
#

where

cobalt sleet
wraith dawn
#

oh

cobalt sleet
#

On your bot page

#

Yes actualiser

wraith dawn
#

its workk

#

thankkkks

sturdy swan
#

luca bot sending two msgs

#

For each command

long ferry
#

yup we're aware

wraith dawn
#

why the desc.. dont want to change

#

i change it 2 times

#

and he not change

dense perch
#

How long does it take till the bots are verified?

wraith dawn
dense perch
wraith dawn
zinc oracle
hidden rootBOT
#

@dense perch

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

dense perch
#

Thanks

wraith dawn
#

why the desc.. dont want to change
i change it 2 times
and he not change

alpine mural
tiny harbor
#

no more reviewers at bots?

neat narwhal
#

Hello, it's been 1 week since I added my bot. But I still received nothing, is this normal?

hidden rootBOT
#

@neat narwhal

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

neat narwhal
#

?

#

good ok, it takes approximately how long

stoic socket
neat narwhal
#

ok

zenith pumice
#

I have a question regarding the Bot Reviewers application. Do you get an answer if you were accepted or rejected?

neat narwhal
#

but sorry if I don't understand all right away, I'm not English

pseudo nest
#

For my long description, am I allowed to use an iframe to my bot's website instead of the markdown description?

long ferry
#

yes thats fine

quasi yoke
dusk atlas
#

hi

#

I wonder if my bot has not been approved for 3 weeks?

long ferry
#

not 3 weeks

#

dblupto

long mulch
#

What is the DSL website? so i can configure it

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

dusk atlas
#

kaรง gun olmus ๐Ÿ˜„

#

1weeks

#

keske dediฤŸimi anlasan

remote apex
#

Can I know if my bot has been added to the approval queue? I had to submit it two times, because the first time I tried, the website gave me an error

long ferry
#

added 9 days ago

remote apex
#

Ok thanks

lapis charm
#

where can i leave suggestions?

long ferry
lapis charm
#

ty

last vine
#

Does this bot developer role gets automatically when submitted or is it assigned when the bot is approved?

long ferry
#

approved

last vine
#

Okay

cosmic tapir
#

I got a notification about my bot being accepted today. I was adding a command for voting, and i needed my bot Vote Link. I searched my bot, and it is not showing. I login and go to my Profile, and my bot is not showing.
What is going on?

rose flame
#

help I don't how to change the language can help me

hidden rootBOT
#

@cosmic tapir

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

long ferry
rose flame
#

ok

cosmic tapir
rose flame
#

that's the command to change the language

long ferry
#

dblwrongserver

hidden rootBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

long ferry
clear wind
#

Hey so i invited my friend to a team on top.gg he doesnt know how to accept the invite and neither do i can someone please help

cosmic tapir
#

I don't even see it without the link.

long ferry
clear wind
#

wait where is edit profile?

#

nvm he says he found it

upper heart
#

my bot doesnt show up when i search it up

sturdy swan
#

Um hellooo?? g47Wat2

#

I think there is a problem ๐Ÿ˜„

upper heart
#

i can only see my bot in the first page of #chat-bot but not when i search it up on the website

ancient trail
#

how do the tags work?

#

cuz i just saw other bots which have less then 10 votes on the top section

long ferry
ancient trail
sturdy swan
long ferry
#

Can't help with that

sturdy swan
#

oof

#

@long ferry How can I fix this problem?

long ferry
#

by just waiting for now

sturdy swan
#

Ok

#

my bots page

long ferry
#

ID?

latent bobcat
#

I can't vote for the bot, I'm logged in and it's been 12 hours since the last vote, does anyone know why?

long ferry
#

Then a full 12 hours didn't pass

#

give it another 3-4 hours

latent bobcat
#

Okay ๐Ÿ™‚

#

ty

sturdy swan
#

can i change my bots pfp and name on the website? we are going through a rebrand

long ferry
#

Sure thing, change it on discords end, then use the refresh data button

#

dblrefreshdata

hidden rootBOT
#

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

sturdy swan
#

oh ok thank u

final swallow
#

in the long description, is there a way to force newlines? putting \n doesn't work :/

final swallow
#

oh ok thanks

long ferry
#

Known issue

sturdy swan
#

does top.gg bot long description not support mark down anymore?

#

if it does still support markdown then why does it not look like this?

#

instead this

coral reef
#

Mark down is currently broken, known issue

sturdy swan
#

oh ook

#

i thought i was gonna have to write all the description again ๐Ÿ‘ป

coral reef
#

You can use HTML

wicked galleon
#

"Application error: A client-side exception occurred (developer guidance)"

HOW DO I SOLVE THIS PROBLEM BY ADDING MY BOT ID?

coral reef
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

wicked galleon
#

OK thank you

#

My BOT is 100% in Portuguese!!
Will there be no problem in the analysis?

coral reef
#

No

wicked galleon
#

OK thank you

waxen crest
#

why aren't these indented?

coral reef
#

is it in md

spiral frigate
#

does this support html and markdown?

waxen crest
coral reef
#

md is broken atm

#

Known issue

waxen crest
#

Mmkay

humble gust
#

If you edit the description does it reset your place in the queue?

spiral frigate
#

why cant i publish an announcement for my bot?

cobalt sleet
spiral frigate
#

ah thx

waxen crest
#

if i go down the route of making a separate discord bot for each language will i be able to get each bot listed on top.gg? the bots will have the same functionality, but the slash commands and bot responses will be in different languages

coral reef
#

@cobalt sleet any idea about this one, I actually don't know

#

I would think it would be considered a clone of the original

#

if functions are the same

cobalt sleet
#

I mean technically they'd be significantly modified clones ๐Ÿคทโ€โ™‚๏ธ but why not have all languages in the one bot?

waxen crest
#

i'll need to register at the guild level and not global so that the slash commands are in the right language

cobalt sleet
#

Ah. Slash commands.

#

Yeah sounds fine. You should be able to do it without any problems.

waxen crest
#

nice, it'll be a lot cleaner that way

#

guild level commands are mostly used for testing

frail locust
#

hello i am attempting to add my server but after it redirects me to the bot invite it just goes back to the add page

frail barn
#

is it intended that it doesn't show the short description on the main page anymore?

#

or will it return owo

coral reef
#

Yes

#

It is intentional

#

@real laurel

real laurel
#

thaks

coral reef
#

np

foggy lichen
#

could i know how to remove creators?

coral reef
#

Teams

foggy lichen
#

and how do i do that?

coral reef
foggy lichen
#

also when i created the team, i dont see it once i leave the page

coral reef
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

stark sun
#

hey is the error in announcements fixed?

coral reef
#

No

stark sun
#

got it thanks

#

also the invites for my bot in the analytics are different from the server number that shows in the invite page how is this?

coral reef
#

dblauctions

hidden rootBOT
stark sun
#

ok

sturdy swan
#

889708078126223401

slender falcon
twilit gust
#

In all honesty it seems like a mobile styling issue

#

Try using it on desktop? Not sure why you would be doing it on mobile anyway

devout pilot
#

would it be better to update the member count on a 5 minute loop, or on_guild_join/remove ?

grand ravine
#

Hour loop I'd say

#

Caching will get in the way if you update too frequently anyway

devout pilot
#

fair

vagrant fractal
#

What is this

#

Solution ?

atomic garnet
#

every weekend the vote will be doubled or only certain weekends?

atomic garnet
sturdy swan
#

My bot got approved in top.gg so do I will get my bot's vote page

#

Because from mobile I'm not getting the option "your bots"

soft blade
#

@coral reef

glass elk
smoky oriole
#

Do Long description support Markdown Characters?

#

It seems not working properly.

sturdy swan
smoky oriole
#

i added t-the bot and now the description look UGLY >_<

frail locust
#

hello i am attempting to add my server but after it redirects me to the bot invite it just goes back to the add page

glass elk
#

the bot creates invites.

frail locust
glass elk
#

@small lantern

#

can you show screenshot.

frail locust
#

That the bot is in the server?

glass elk
#

you should open your profile over there on top.gg and check your profile

#

for me the server looks like this

frail locust
#

Ahhh it I see thank you

sturdy swan
#

Hello, I added 1 bot to dbl, but if you take it for more than 7 days, can you tell me how many more days it will take?

glass elk
#

you can ask that to moderator also also you can check the progress in bot's page that you submitted.

glass elk
hidden rootBOT
#

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

sturdy swan
#

tnx

solemn cypress
#

i cant vote

#

nvm it worked now

ruby swift
#

Iv been waiting more then a week for my botnto be accept I just want to know if it in the

worldly oxide
#

@nekomaki

#

Who is nekomaki?

#

@real laurel

#

Damn my bot declined :(

quasi yoke
worldly oxide
#

I get declined bc when you use commands m!anime (anime name) anime cover can be nsfw but he cant approve whitch anime have nsfw cover i test 12animes and no one have nsfw cover

worldly oxide
waxen crest
#

is top.gg going to make a slash command section and start verifying slash commands?

#

like a verified functional slash command section

fallow forge
#

teams are literally disfunctional

remote apex
# worldly oxide kitsu.io

You could use the filter ageRating to show only SFW content. I don't know to demonstrate to top.gg that you are filtering out explicit content though.

waxen crest
#

this seems like the right place for the application

worldly oxide
remote apex
worldly oxide
remote apex
sturdy swan
#

hlw how many time take to approve my bot

remote apex
worldly oxide
stoic socket
#

@cyan flint this allowed?

vale minnow
#

How do I know how much is left for my project approve?

#

@fair drift

stoic socket
#

Wait until they help

vale minnow
stoic socket
#

I know

#

But just wait until a mod helps

long ferry
#

@thorn ginkgo gonna remove that large text because it was just flooding the chat

#

This server doesn't have a introduction channel

noble dagger
#

Markdown will no longer support in current web?

#

when I used markdown it just became a default text

safe bramble
#

Where is the modmail here?

stoic socket
safe bramble
#

Ok

#

Oh wait

#

U think it came from the site

keen gazelle
last vine
#

So if I do any announcement in my bot page then that announcement will be announced in every server where the bot is invited?

cobalt sleet
keen gazelle
#

864110685830381578

haughty abyss
#

How can I know if my bot has been accepted / rejected?

safe bramble
safe bramble
#

On mobile

haughty abyss
cobalt sleet
safe bramble
#

I just banned him

last vine
#

Can I know when did I submitted my bot?

#

I actually forgot

#

883299598544822312 bot I'd

honest crypt
#

Mine also please 848556690035179530

remote apex
#

Can I include a link to my ko-fi page in the bot description?

long ferry
remote apex
#

thanks

cobalt sleet
cobalt sleet
honest crypt
gleaming void
#

how can i see my bot number on queue?

cobalt sleet
#

You can't

gleaming void
cobalt sleet
#

No

#

Dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

gleaming void
#

๐Ÿ˜’

cobalt sleet
#

Dbl zendesk how your bot gets reviewed

hidden rootBOT
last vine
gleaming void
#

can i know that whats my bot position for getting approved or declined?

long ferry
#

You cannot get your bots position, as that's confidential

gleaming void
undone epoch
#

Where will you be testing the bot?
or can i see how my bot is working in your tests?

long ferry
hidden rootBOT
#

@undone epoch

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

gleaming void
#

and my bot have premium commands also and you need to buy it before using or testing it, did reviewers will decline my bot for this reason?

undone epoch
cobalt sleet
gleaming void
#

ok

cobalt sleet
#

Please make sure your DMs are open here

gleaming void
#

ok

analog copper
#

hey i have a problem im looking if anyone could help me.

gleaming void
analog copper
#

i added my bot to top,gg but the pfp is not showing up on the page idk why

gleaming void
#

sherlock homes

analog copper
hidden rootBOT
#

@analog copper

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

gleaming void
#

o

analog copper
#

k i will try it

#

ohh yes yes thank you soo much it worked

gleaming void
#

Mr. jomes

#

Homes*

remote hawk
#

When I am clicking on find bot it's bot showing anything

gleaming void
#

try again

remote hawk
#

I tried many times

#

Help

#

@gleaming void come in general vc

analog copper
#

i can see my bot's pfp when i click view but not in the search result. Does anyone know how to fix this?

cobalt sleet
#

It also might just need a while to get indexed again.

analog copper
#

will try wait

remote hawk
undone epoch
#

where can i view my bot in top.gg

gleaming void
cobalt sleet
remote hawk
undone epoch
remote hawk
cobalt sleet
#

What's the error message?

#

No

remote hawk
#

I want to share

#

Screen

cobalt sleet
#

Send a screenshot

undone epoch
remote hawk
gleaming void
cobalt sleet
#

That's probably just because you don't have any description set on the Discord Developers portal?

undone epoch
#

where can i view my bot in top.gg
becoz when i search it its not showing up

cobalt sleet
#

Just fill out the form and send it

undone epoch
#

where can i view my bot in top.gg
becoz when i search it its not showing up

twilit arch
#

How do i check my balance in the website?

cobalt sleet
#

Credits should show on the auctions site

undone epoch
twilit arch
cobalt sleet
#

Dbl credits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Donโ€™t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT โ€œwithdrawโ€ them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (canโ€™t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your botโ€™s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

gleaming void
#

Dbl bot 888449573213843456

remote hawk
cobalt sleet
#

Try clearing your browser cache

#

Or try a different browser

remote hawk
#

Ohk

undone epoch
#

how to get auctions tester role?