#support

1 messages · Page 547 of 1

tacit wharf
#

very much public

long ferry
#

Can you send the id in here

tacit wharf
#

873142163800748062

long ferry
#

Nope is private

#

Disable public, save, then public again

tacit wharf
#

Not what the portal says

tacit wharf
#

Your application is not public

long ferry
#

Is that the correct app id?

tacit wharf
long ferry
#

Read pins

tacit wharf
#

stupid discord

#

says public but not public

long ferry
#

Try it later

tacit wharf
#

K

summer dagger
#

I can't manage my existing servers it gives error 404

#

I have to say i kicked the bot from my server

slim shale
#

Heyy I asked this question three days ago and no ones answered yet so I’m reposting, why does the reward roles only have these ones instead of all my other roles

tacit wharf
long ferry
#

Already answered you @slim shale

#

Check your previous messages

slim shale
#

I can’t AG_sosuke_stand

glass snow
#

site doesnt let me vote properly, either sends me to an infinite error where I am stuck or just gives out an error on voting

edit: fixed by switching my wifi

tacit wharf
lucid briar
dawn crag
#

!p BLACKPINK solo jennie

cyan palm
onyx sigil
#

I have a problem at top.gg when I log in it leads me to authorize myself with disagreement and after not connecting to the site with disagreement, can I help myself?

#

@cyan palm

placid bay
#

my bot's name on top.gg is under it's application name and not user account name, is there a way i can change this?

sturdy swan
#

I just marked a responsible

stuck kiln
#

yo why is my bot @ForestBot not on top.gg site

#

771280674602614825

summer dagger
#

How can I fix this

stoic socket
#

I found a login bug

#

it loops

#

but when logging in from homepage it doesn't

#

i know about pinned messages, but this login issue only happens when logging in on that specific page

glacial crater
#

When will the search be fixed? For 2 months I can't find my server by using some specific tags that I posted in the short description. Previously it was enough that I edited the description and after some time the server was visible again, but now it doesn't work.

sturdy swan
#

hey, when I click on add discord bot it puts me on the discord login page and when I give permission it always shows me continuously

indigo compass
hidden rootBOT
#

@sturdy swan

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

summer dagger
#

I'm getting this error when I press send test

coral reef
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

summer dagger
coral reef
#

neutral Some users are unable to edit their bot/server or some users are able to edit their bot/server, but those changes are not saved.

south trellis
#

how to make embeds in top,gg

#

dblembed

rapid quiver
#

I spent like 20 minutes writing a server description, finished the rest of server info, clicked save, it said it was saved, went to the page, got a 404, went back to look at server info, everything was gone, did it again, clicked save, said it was saved, and the same thing happened

rain wedge
#

rip time

rapid quiver
misty rivet
#

is approval upto 1 week or 1 week or more bc i been waiting 8 days :))

icy stump
#

Guys I can not log in the site top.gg, to be able to add a my bot every time I log on the site it does not log in my account how to solve?

misty rivet
#

tf is this

#

@livid glacier is this a scam

livid glacier
#

what's their ID?

misty rivet
#

its not even good english

#

like tf

livid glacier
#

don't ping them

misty rivet
#

alrr

#

anyways when will my bot get reviewed

#

lol

valid root
#

are you guys having issues rn?

#

alright

hidden rootBOT
#

@icy stump

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

coral reef
#

@wild widget^

sturdy swan
#

Why does editing a bot ad come out? "Something went wrong
We couldn't save your announcement, try again later."

coral reef
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

spice cypress
halcyon nest
#

Hhaha

gentle flicker
#

Ok thanks

sturdy swan
#

I want to know what are the reasons for rejecting the bots

#

guys its very weird

#

my bot got approved

#

but

#

help pls

#

@sturdy swan i help

#

@sturdy swan congo your bot supra get approved on top.gg

#

Congratulation Broo Prince

winter walrus
hidden rootBOT
#

@sturdy swan

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

sturdy swan
#

@winter walrus bro help

#

dbl verify

winter walrus
#

how can I help?

#

Also you cannot use those commands

sturdy swan
sturdy swan
#

how can i see my bot

winter walrus
sturdy swan
#

bruh

#

top gg sucks

unique comet
#

How can I add a nitro emoji?

#

I want add nitro emoji in my server

coral reef
#

Dblsupport

hidden rootBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

ripe anvil
#

Why I is this showing even when my bot is public

#

Anyone help?

coral reef
#

Dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

ripe anvil
strange steeple
#

how can i edit my bot

#

it didn't send me the option to edit

versed silo
#

When I tried to publish my announcement , it says "We couldn't save your announcement. Try again later."

ripe anvil
ripe anvil
sturdy swan
#

i am not able to login

sturdy swan
#

there is no issue of login?

#

there probably is

#

you'll have to wait for them to fix

#

in the meantime try clearing your cache and relogin

swift pumice
#

i have changed my discord avatar but i dont know why in top.gg website it is not changing it is still showing old one i have also logout and login again but same.. result..pls help

swift pumice
#

i have read that

sturdy swan
#

wait for them to fix it

swift pumice
#

ook..

swift pumice
sturdy swan
#

the beta rollout should hopefully fix topgg

swift pumice
#

or encharted goiolden apple

swift pumice
sturdy swan
worn wedge
#

hello

sturdy swan
#

hello

#

do you need help with anything?

#

If I edit my bots description

#

will the time it takes for my bot to be reviewed be reset

#

@sturdy swan No

#

Don't edit your bot description to stuff that breaks the rules and you'll be fine

#

it doesnt break the rules

#

I just added a few commands

#

Then it's fine

#

ok

#

ty

#

👍

primal plinth
#

How long does it usually take for a bot to get fully reviewed?

waxen crest
#

it took my bot about 6 months to get reviewed

primal plinth
#

Oh gosh

sturdy swan
#

the approval time is way smaller now dw

#

@primal plinth It should take upto a week only now

primal plinth
#

Ah alright

#

Also, another question, am I allowed to submit a bot that I made yesterday and can it be a Music bot?

sturdy swan
#

@primal plinth it can be anything as long as it does its job and doesn't break #rules-and-info
youtube won't be happy with you though

primal plinth
#

yeah i know that youtube wont be happy lol

slender shoal
#

can anyone explain this? I've made my bot to update the server count the bot is in, it returns that he is in 9 servers including my own test server but it shows 0 server counts when I type the dbl botinfo?

sturdy swan
#

are you posting your server count correctly

onyx viper
#

how do i set custom banner

#

i used imgur gif

#

imgur jpeg

golden wind
#

I have a problem there is some one using my pictures on there name how do I stop it

#

And is there a way to make it only the user can changer their names

sturdy swan
#

hello

#

my bot got declined for that reason:

Your bot's commands have emojis or gifs that could cause epileptic seizures due to its flashy and flickering nature. Please remove all content of such nature in your commands.

#

what does it mean

#

i mean

#

i know it says my bot has some emojis that are flashy

#

but

#

where

#

which command

#

The mod that declined is offline and cuz of my country when im sleeping the mod is on

#

so i never can dm the mod

#

Is it beacuse of this emoji?

primal plinth
sturdy swan
#

its a rainbow thingy

primal plinth
#

Yeah, it still could cause epileptic seizures.

sturdy swan
#

uh

#

but alot of bots has those things

#

why they get verified

#

can i like warn them that the bot has those emojis?

#

is it enough?

primal plinth
#

Yeah, you could.

sturdy swan
#

will they accept?

primal plinth
#

I'm not sure, but its worth a shot.

sturdy swan
#

can i ping a mod and ask it?

#

beacuse my school starts in 1 week and i dont have time to get declined one more time

primal plinth
#

Probably don't ping a mod, it's easier to dm them.

sturdy swan
#

ok

primal plinth
#

But don't dm the mods, dm the bot reviewers

sturdy swan
#

ohk

hazy pecan
#

This is what I see when I type my bot's ID and add the bot.

primal plinth
#

Try refreshing

hazy pecan
#

I've tried

primal plinth
#

Reopening the site?

hazy pecan
#

Sorry my english is a bit bad

primal plinth
#

It's fine

hazy pecan
#

Why

primal plinth
#

Huh?

hazy pecan
#

I do not understand you

primal plinth
#

Oh

#

Try waiting for someone else

hazy pecan
hollow flame
#

anyone know why this happens?

sturdy swan
#

stop using safari

primal plinth
sturdy swan
#

use something like chrome

hazy pecan
primal plinth
hazy pecan
#

Denicem

cobalt sleet
#

Dbl zendesk bot guidelines

hidden rootBOT
cobalt sleet
#

Dbl cacheclear

hidden rootBOT
sturdy swan
#

@cobalt sleet Oh

#

can u help me pls?

#

if i like make a rule sustem

#

like

#

when they use the bot for first time

#

they have to accept

#

and

#

i say that bot has those emojis

#

is it acceptable?

cobalt sleet
#

No we don't help any developer make their bot. We only test them to make sure they meet our guidelines.

cobalt sleet
primal plinth
# sturdy swan like

Try putting a seizure warning for emojis or gifs. If not acceptable, just remove them completely

sturdy swan
strange steeple
#

it top.gg doesn't let me edit my bot ??

sturdy swan
#

so i have to remove them?

cobalt sleet
#

We will decline it if it has seizure gifs or emojis

sturdy swan
#

completely?

cobalt sleet
#

Yes

sturdy swan
#

uh

#

more than half of the bot has those emojis

cobalt sleet
#

Not the bots on our site. If you find any feel free to report them.

sturdy swan
#

uh

#

ok

#

can u

#

make the h

hazy pecan
sturdy swan
#

like

#

uppercase?

#

My nick

cobalt sleet
#

Can you please type in one message

sturdy swan
#

Make my nick Hiro

sturdy swan
#

make the " h " in my nick uppercase please

cobalt sleet
hazy pecan
#

:D

sturdy swan
#

oh ty

#

umm ok so

cobalt sleet
sturdy swan
#

ok

hazy pecan
sturdy swan
#

so i have to remove the rgb emojis?

#

That changes colors fast

#

like the blob

#

?

cobalt sleet
cobalt sleet
sturdy swan
#

ok

#

can i ask another thing? Sorry for distrub

sturdy swan
#

u saw the megakekw emoji? That the kekw will explode?

hazy pecan
#

Thanks

sturdy swan
#

is it against rule?

cobalt sleet
#

Can you post it here?

sturdy swan
#

i dont have nitro

#

wait

#

lemme see

#

Wait a min i will

#

this

cobalt sleet
#

That's ok

sturdy swan
#

Ok

#

I got it now

#

thank you

#

🙏

cobalt sleet
#

You can read more online about what qualifies as a seizure inducing animation

sturdy swan
#

oh thank

#

like this yea? ^

cobalt sleet
#

Yep

sturdy swan
#

ok i got it now ty

obtuse talon
#

hello

#

i play in North America and a person lie for me in raid trade

#

What should I do

#

I lost all my dragon sword and two helm and two fire bow

#

He really like a shit

cobalt sleet
hidden rootBOT
#

@obtuse talon

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

weary glacier
#

When will my bot be approved?

hazy pecan
#

Hello

ivory trellis
#

How long I need to wait for the approval ?

#

@somber parcel

hazy pecan
#

What do I need to do to get Kyla approved to be added to top.gg

weary glacier
ivory trellis
hazy pecan
ivory trellis
#

Ye

#

I made a music bot

#

which is approved my discord boat list

hazy pecan
#

My bot is not approved :(

ivory trellis
#

press in my bio

hazy pecan
#

Maybe after you get this done

#

I wrote it from Translator

cobalt sleet
#

@hazy pecan @ivory trellis @weary glacier the review process takes a week or more. Please be patient. You'll get a DM from @hidden root if your bot is approved or declined and you'll be assigned the Bot Developer role here. If your bot gets declined you'll also get a ping in #mod-logs. Please make sure you have your DMs activated for this server.

cobalt sleet
hazy pecan
#

I'm a little excited

weary aurora
#

Hello

next cape
#

Hi

wintry knoll
cobalt sleet
#

Any mutual servers?

wintry knoll
#

yea 1 lol

#

hm

cobalt sleet
#

Is it the one where the nitro giveaway is?

wintry knoll
#

no

sturdy swan
#

voting error

#

what r some fixes

cobalt sleet
sturdy swan
#

something horrible

#

reinstalled discord, removed all data/cache from Google/browsers still the same

cobalt sleet
#

Can you send a screenshot?

sturdy swan
#

etc..., i vote for 6/7 bots

cobalt sleet
#

Try refreshing the page

#

If that doesn't work, log out and back in again

sturdy swan
#

refreshed a couple of times (spiny icon and white bar moving at the top), then logged out/in and refreshed/tried to vote again, not working

cobalt sleet
#

Try clearing your browser cache?

cobalt sleet
#

Please try again

ornate beacon
#

I can confirm the Dank memer voting issue as well. While I opened the site, I was getting some random error and the page was being refreshed by itself at a rapid rate.

I then cleared cache/cookies and then the page opened, but I am not able to vote, cuz 429 (rate-limited)

sturdy swan
#

Im waiting since 10 days bro.

#

Not getting my bot confirmed?

#

:(

cobalt sleet
sturdy swan
#

Ohk

#

Lol

#

How u got that?

cobalt sleet
sturdy swan
#

Kk

sturdy swan
versed tulip
#

which bot gives a member the role when they vote for my bot?

long ferry
#

DSL can do that

trail crown
#

When Can i Change that?

long ferry
#

Oh nvm for a bot

long ferry
#

Library is deprecated

trail crown
#

so it's not my fault right?

#

Luca error not mine ?

long ferry
#

It's not an error, just something removed

sturdy swan
#

yea

#

Hey is approval time increase

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

brittle marten
sturdy swan
#

support

#

is also

#

for help right

brittle marten
sturdy swan
#

ohk

#

my bad

tropic prairie
#

Loo

cobalt sleet
sturdy swan
#

@brittle marten can you help me tho

brittle marten
#

nope im busy

tropic prairie
#

Later?

#

Deez nuts

sturdy swan
sturdy swan
cobalt sleet
#

dblsupport

hidden rootBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

onyx dawn
#

hello

#

how do i verify my bot

#

?

long ferry
#

Verify meaning getting added to topgg?

torpid vigil
#

:invite: :discord_staff:upvote

teal kernel
#

i am facing a problem

long description :

server description has atleast 300 letters 

I typed but it not saving..

long ferry
#

You need to have at least 300 characters excluding spaces

teal kernel
#

yes I typed but not saving

long ferry
#

Check your other fields for validation errors

#

Otherwise refresh and retry

minor halo
#

@small lantern invite

dawn bloom
#

why cant i login?

#

everytime i click on authorize it redirects me to top.gg

#

and im not logged in

sturdy swan
#

How can I add server count?

dawn bloom
#

ok nvm, i closed my browser and reopened it now it works

long ferry
hidden rootBOT
#

@sturdy swan

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

onyx dawn
sturdy swan
teal kernel
#

after saving what should I need to do

long ferry
#

It should be published then

sturdy swan
teal kernel
#

how to publish it

#

and when I click on join its showing

404 ERROR
long ferry
#

The docs are the best option

sturdy swan
sturdy swan
long ferry
#

@teal kernel clear cache, it should show up then

rain wedge
#

nitro gone topggSob

sturdy swan
#

i add the bot, it dont redirect me im not sure how to edit the server

stiff plank
#

i can't access website, what happen?

cobalt sleet
sturdy swan
#

ty

minor halo
#

i am not able to edit server i am added to top.gg and voted too but cant add descprition or edit it

#

anyone help me

sturdy swan
#

does someone know how to fix that error?

stray verge
#

hi

#

my bot

#

till when

cobalt sleet
hidden rootBOT
#

@stray verge

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

sturdy swan
stray verge
sturdy swan
stray verge
minor halo
#

¯_(ツ)_/¯

stray verge
#

🤣

minor halo
#

mac

#

come

cobalt sleet
# minor halo i am not able to edit server i am added to top.gg and voted too but cant add de...
  1. Add the @small lantern bot to your server.
  2. Go to https://top.gg/servers/me and click "Edit" on the server you want to publish. If your server doesn't appear, click "Refresh servers".
  3. Fill out the information and click "Save".
  4. Clear your cache and reload your Top.gg profile. Your server should appear and have an upvote button on the card. That means it's public.
Discord

Discord is the easiest way to communicate over voice, video, and text. Chat, hang out, and stay close with your friends and communities.

minor halo
#

but i am saying that

#

i published it without it shows me to fill form

#

i even voted

#

..

sturdy swan
#

bots in the server too

minor halo
#

now i cant edit or do

cobalt sleet
#

Your server isn't published

minor halo
#

but even i voted ...

cobalt sleet
#

It's not published

minor halo
#

k i kick bot and invite again ...

cobalt sleet
minor halo
sturdy swan
#

does it show 404?

minor halo
#

but unreachable and 2 votes -_- 😂

cobalt sleet
#

Kick and add the bot again

west barn
#

i still can't add my bot

#

😠 topggAngry

cobalt sleet
west barn
#

ye that one's already added

#

i can't add any rn

teal kernel
#

how to remove my creators

#

HOW TO REMOVE MY CREATOR'S

fresh birch
#

how to get a new line in the long desc?

limpid fractal
#

leave a space between e.g.

text

text
cobalt sleet
fresh birch
#

its md?

#

ohh

sturdy swan
#

my server showin 404

#

nvm wtf

#

ill i needed to do was save again

cobalt sleet
#

Clear your cache

#

A week or more

final prism
#

ok :(

karmic osprey
#

HOW TO GET IT APPROVED

sturdy swan
#

just wait?

#

kinda cant test webhook

minor halo
sturdy swan
#

hm

minor halo
sturdy swan
vague geyser
#

On a bot page, there are 2 reviews (5 star, 5 star, and 1 reply from the bot owner). Why does the page say 2.5/5 instead of 5/5?

sturdy swan
minor halo
sturdy swan
#

I applied on your site.
How long have I waited for me to accept or refuse?

minor halo
#

mac

#

i tryed 3 times ;-;

teal kernel
#

how to remove user from here
creators

minor halo
sturdy swan
teal kernel
minor halo
#

macccccccccccccccccccccccccccccccccccccccccccccc

cobalt sleet
#

@minor halo stop pinging me

minor halo
#

... ;-;

cobalt sleet
#

Clear your cache

minor halo
#

..

#

i reloading

#

many times .....

cobalt sleet
#

The review process takes up to a week @sturdy swan @karmic osprey

teal kernel
minor halo
#

..

cobalt sleet
#

Stop spamming please @minor halo

minor halo
#

say me too

#

uh

#

;-;

sturdy swan
teal kernel
#

why

cobalt sleet
long ferry
#

Consider using teams instead

#

dblteam

hidden rootBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
vague geyser
teal kernel
#

I don't have any team

cobalt sleet
hidden rootBOT
#

@vague geyser

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

minor halo
#

delete history? ..

cobalt sleet
#

Dbl cacheclear

hidden rootBOT
cobalt sleet
teal kernel
#

I read it

#
ISSUES RELATED TO TEAMS
cross The transfer bot button on the Teams page does not work.
upvote You cannot add or remove co-creators after submitting your bot. This is due to the design of the new editing page. If you wish to add another user to get access to your bot, consider using Teams (if possible to invite, see issue above).
neutral Adding members to your team may not work, they do not show up as pending invitations like they're supposed to.
neutral Creators and/or Team members don't seem to reliably work on servers, causing permissions issues or the Creator Controls to not show up at all.
cobalt sleet
#

Yes

teal kernel
#

so I can't remove him

cobalt sleet
#

Not at the moment

teal kernel
#

ok

sharp pelican
#

What's the tag of Vision2050?

cobalt sleet
#

@winter walrus

minor halo
sharp pelican
#

@winter walrus I wrote u on dm

cobalt sleet
#

Just be patient

minor halo
#

lol

minor halo
cobalt sleet
#

Dbl pins

hidden rootBOT
#

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

minor halo
#

i logged in ..

#

not working

#

i tryed to refresh and login many times

#

but cant go ahead

cobalt sleet
#

Go to the homepage and refresh it

minor halo
#

k

#

bro ;-; still same i even cleared all history+ refreshed+login

#

bro

cobalt sleet
#

Show me a screenshot

minor halo
#

see same again

cobalt sleet
teal kernel
#

how to make the teams

cobalt sleet
soft loom
#

how to make spawn channel for pokecord

teal kernel
#

?

minor halo
minor halo
cobalt sleet
hidden rootBOT
#

@soft loom

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

minor halo
keen hearth
#

@cobalt sleet

#

Hello, how did you reject the bot? I did it again, mac, why did you reject the bot?

cobalt sleet
#

Teams don't work

teal kernel
#

ok

keen hearth
#

ok

#

I have changed the description, it is ok

minor halo
keen hearth
#

Hi, I'm VPNO, I'm a moderation bot, use == help, if you want help, it's a bot in Spanish, it's not complete yet. The bot generally needs to be verified to use it, go to the support server, if there is a bug, open a ticket and we will reply to you as quickly as possible, remember that it is not yet complete, thanks for your attention.

cobalt sleet
#

Review time takes about a week or more at the moment

keen hearth
cobalt sleet
#

No there is a queue and we review bots in the order they're submitted.

#

Dbl zendesk how your bot gets reviewed

hidden rootBOT
keen hearth
#

ok

forest sentinel
#

The avatar does not appear in the game either from Facebook or Google, just a white square

#

I created 2 accounts. their own and an account for the father. I have an avatar on my when connected through the play market. and the father has just a white square.

#

Why are there such problems with the avatar in the game? This discourages playing. When will it work well?

long ferry
#

dblwrongserver @forest sentinel

hidden rootBOT
#

@forest sentinel

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

long ferry
#

You're very likely on the wrong server

sturdy swan
#

bruh

craggy wraith
#

How can i update bot name on site?

sturdy swan
#

hopefully other bots will work too

cobalt sleet
#

Why are you pinging me?

sturdy swan
cobalt sleet
#

Is it fixed?

sturdy swan
#

probably, 1 bot is working, so others should too ig, before nothing worked

cobalt sleet
#

Good for you. Please don't ping staff.

obsidian locust
#

How can i see my teams invites ?

jaunty panther
#

same question

cobalt sleet
#

Teams aren't working right now. Please check the pins for more information.

cobalt sleet
hidden rootBOT
#

@craggy wraith

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the avatar and not the application icon / changed the bot name and not the application name.

coarse burrow
#

why I searched Dyno but Arcane and Youtube bot is above Dyno ? It's hard for me to search bots via API

#

please filter by bot name, not by bot overview

long ferry
#

It is filtered by name and short description

coral reef
long ferry
#

And as you can see, both arcane and YouTube have more votes than Dyno, thus being ranked higher

coarse burrow
#

it's hard for ||me|| to find a bot via API

long ferry
#

It is filtered by name and short description

#

In this case, short description

#

Plus the higher votes, causes the other bots to be ranked higher than dyno

coarse burrow
long ferry
#

Have more votes than the other 2

#

Aka being ranked higher than the other 2

coarse burrow
#

ok thanks

craggy wraith
long ferry
#

Are you logged in? Can you see your creator dashboard

coarse burrow
craggy wraith
coarse burrow
craggy wraith
coarse burrow
#

ok

coarse burrow
#

and is there any way to remove this filter (order by ranked) in API ?

sturdy swan
#

Hiii please help i want to transfer my bot to a new account can someone help how to do ???

rain bluff
#

use the transfer ownership button in your bots edit page

sturdy swan
#

okk thank you

safe quiver
#

Hello there, I have problems with my bot verification, due to tester not having proper setup and refusing to elaborate further. Can a mod assist me?

rain bluff
#

wait, this button doesnt work

long ferry
#

Yup it does not work

#

@sturdy swan if you wish to transfer a bot, delete it and have the new account resubmit it

sturdy swan
long ferry
#

We can't help with discord related things

sturdy swan
#

kk

weary fable
#

o

cobalt sleet
# safe quiver Hello there, I have problems with my bot verification, due to tester not having ...

Top.gg bot guidelines:

  1. Must have a clear and obvious point of entry
    https://support.top.gg/hc/en-us/articles/360059360894-Bot-Guidelines

Please make sure your error messages and setup is clear since your bot was clearly lacking a clear point of entry if the error messages were as non-descriptive as the decline reason states. Perhaps prompting your users to use a setup command where they can create the channel they need for example?

Once you've fixed this issue feel free to re-apply: https://top.gg/bot/new

Discord

Discord is the easiest way to communicate over voice, video, and text. Chat, hang out, and stay close with your friends and communities.

ionic flume
#

If i submitted a bot i just have to wait right

cobalt sleet
#

The review process is about a week or more.

ionic flume
#

Oki

safe quiver
ionic flume
#

I hope I get approved

#

:D

cold garden
#

Can someone help me with seting up my server on topgg, I change the server name and now topgg still remembers the old server and I tried deleting it but failedps_pepecry

hazy rampart
#

What is the approximate timeframe for a bot to be verified?

dull stirrup
#

Are reviwer apps still open?

rain bluff
#

currently

hazy rampart
#

i wait 8 day now ._.

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

tall hawk
#

how long would it usually take for your bot to be accepted

hidden rootBOT
#

@tall hawk

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

tall hawk
#

I've waited way over a week

#

Probably over a month

#

It still says it's in pending

winter walrus
#

You submitted the bot on September 5th

#

Its exactly been a week till today.

tall hawk
#

Really?

#

wow my sense of time is horrible

#

Sorry

winter walrus
#

Its alright

tall hawk
#

thank you

halcyon nest
#

Wann wird mein bot Aktiviert

sturdy swan
#

How do I enabled the webhook for voting? I’ve put the webhook url in the correct spot but test ain’t workin.

sturdy swan
#

Oop mb

long ferry
hidden rootBOT
#

@halcyon nest

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

strange girder
#

I think my Top GG account was deleted because my old account was deleted. Is that how it works?

halcyon nest
#

Und jetzt ?

sacred junco
#

I'm getting such an error can you help me none of my friends I know are like this

tribal pasture
#

it will work ?

sturdy swan
#

hi

#

This me bot ok?

tribal pasture
#

ok

sturdy swan
#

and i am owner ship bot

tribal pasture
#

k

#

after

sturdy swan
#

i want to take Creator

tribal pasture
#

k

sturdy swan
#

?

tribal pasture
#

do you can use eval command ?

sturdy swan
#

no

analog hinge
#

dblupto

#

long ferry
#

@sturdy swan if you're not able to prove you own the bot, we can't help

glacial shard
#

Can i see our bot monitoring queue?

analog hinge
#

Why is it not replying?

cobalt sleet
#

Staff only

cobalt sleet
hidden rootBOT
#

@analog hinge

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

glacial shard
tribal pasture
sturdy swan
#

no

tribal pasture
#

what shoild i do ?

cobalt sleet
tribal pasture
#

@cobalt sleet Still to now

cobalt sleet
hidden rootBOT
#

@tribal pasture

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the avatar and not the application icon / changed the bot name and not the application name.

long ferry
#

You need to prove you own the bot such as through an eval

tribal pasture
#

iam bored

long ferry
#

Is the bot you're trying to use a widget for approved?

sour cape
#

how do I report a bot?

warm cloud
#

Hi support I want to say that my first account was hacked into me and this account was created, the important thing is that I want to transfer my bot 875581190579585054 to this account.

long ferry
cobalt sleet
sturdy swan
#

how?

#

i prove?

warm cloud
#

my old acc id 619562935118987294

sturdy swan
#

take prove

warm cloud
#

check

sturdy swan
warm cloud
cobalt sleet
# warm cloud

In order for us to remove the bot you need to prove ownership. This can be done by changing the bot's status message for example. Do you have access to the code to be able to do this?

warm cloud
#

pls help me

sturdy swan
#

youll need to prove with eval or anything else

#

like mac said

tribal pasture
#

@cobalt sleet Bro how i fix this

cobalt sleet
warm cloud
tribal pasture
cobalt sleet
sturdy swan
#

@long ferry؟

warm cloud
long ferry
#

?

cobalt sleet
#

dbl dms

hidden rootBOT
#

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

warm cloud
cobalt sleet
#

No

sturdy swan
warm cloud
#

what

cobalt sleet
#

Turn on your DMs

long ferry
#

Again you need to prove you own it through an eval

sturdy swan
long ferry
#

I cannot help you otherwise

sturdy swan
#

??

long ferry
#

running something on your code only the owner can

warm cloud
tribal pasture
#

@cobalt sleet Pls help me

cobalt sleet
tribal pasture
sturdy swan
#

you need i invite

#

???

#

teme

#

@long ferry

tribal pasture
#

i want change bot avatar on website

sturdy swan
#

discord devloper

cobalt sleet
sturdy swan
#

hi? @long ferry

long ferry
#

Again see what you need to do

#

Though possibly ask a different moderator to handle it if you're able to, since I'm still not on my pc

sturdy swan
long ferry
#

Are you able to prove you own the bot by doing something on your bot only the owner can?

sturdy swan
#

is quit

long ferry
#

Dm a mod then, again I'm not available

sturdy swan
#

come Screen Share

tribal pasture
cobalt sleet
hidden rootBOT
#

@tribal pasture

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the avatar and not the application icon / changed the bot name and not the application name.

sturdy swan
#

@long ferry

tribal pasture
#

worked

long ferry
sturdy swan
cobalt sleet
tribal pasture
#

@cobalt sleet Broooo

#

i refreshed data and bot avatar cahnged and Widget still err

cobalt sleet
#

Some people have issues with widgets. Why do you want one?

long ferry
#

Read pins

tribal pasture
#

i will delete it and resubmit it it will work

cobalt sleet
#

You can get the vote count using the API. You don't need a widget.

cobalt sleet
tribal pasture
#

No

#

i will work

#

because my bot i submit it one

#

and forgot devloper account

sturdy swan
#

how i can transfer the ownership of the bot??

tribal pasture
#

in that time it worked

#

after i lose deloper account one of mode deleta bot and resubmit it

sturdy swan
#

I cant vote through mobile

tribal pasture
#

now widgets not work

cobalt sleet
lofty goblet
#

@cyan flint I registered my bot it's in review period how much time it takes to complete that?

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

sonic ledge
#

hey all, so finnaly i found a hosting solution for my bot and added it again on top.gg - just wondering, i know a while back there was a channel with a queue to see that it was added, is that gone now?

cobalt sleet
#

@sonic ledge

sonic ledge
#

did already all eight guess i skipped that info hehe

sturdy swan
#

Hi support I want to say that my first account was disabled for some reason and this account was created, the important thing is that I want to transfer my bot 880287045753397318 to this account

cobalt sleet
sturdy swan
#

yess

cobalt sleet
#

DM me please

rain bluff
#

hi. i wanted to ask, what is the maximum time that it can take to get my bot approved?

cobalt sleet
#

A week or more. No exact ETA.

rain bluff
#

its been 2 weeks, so i was wondering haha

#

also,

#

even i want to transfer my bot to this account

cobalt sleet
#

Did you submit a bot using this account?

rain bluff
cobalt sleet
#

What's the account ID that submitted?

rain bluff
#

i have access to the code and both the accounts

cobalt sleet
#

8 September was 4 days ago not 2 weeks

rain bluff
#

but if they suddenly change the password to it, i could be in trouble... i dont want to take any risks

rain bluff
cobalt sleet
#

I can decline the bot for you if you like but I'll need you to prove ownership

rain bluff
cobalt sleet
#

Yes

deft isle
#

Mac are u free?

rain bluff
#

cause the queue wait time is increasing

cobalt sleet
#

Queue is about a week or more right now

rain bluff
#

yea

cobalt sleet
#

But there's no way to transfer to another account currently

deft isle
#

:l

cobalt sleet
rain bluff
#

ill do something with my google account and turn on 2fac. dont remove it from queue sorry.

deft isle
#

ah i would like to dm instead coz i want a bot to be removed of mine

cobalt sleet
#

Ok just let us know if you can't get your account back

deft isle
#

sure

hollow trellis
#

I don't really have anything important on my pc

#

except maybe my .env files

cobalt sleet
hidden rootBOT
#

@hollow trellis

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

hollow trellis
#

oh

#

smh

cobalt sleet
#

I thought so dog_Joy

hollow trellis
#

to be fair im sick

chilly raptor
#

Did you guys make some changes to the website? As soon as I open my bot page on top.gg there seems to be a memory leak. The page doesn't load and Firefox starts to use up all my RAM (>10GB already rn).
It appears to not happen on Chrome, but only happens on top.gg...

long ferry
#

If your browser uses over 10gb

chilly raptor
#

It starts to increase right after i open top.gg though

#

that's whats confusing me

cobalt sleet
#

I think someone reported issues while using Firefox the other day and Veld was looking into it

toxic linden
#

How can you edit your bot? Site changed and looks like you can't edit your bot's description and stuff anymore

cobalt sleet
#

@chilly raptor is your issue similar to this?

gleaming void
#

@sturdy swan can you please tell me, why this guy is banned from the server : 865233635526443068
he is asking for the reason, just tell me. Pleases you

toxic linden
chilly raptor
toxic linden
cobalt sleet
toxic linden
#

I don't know

cobalt sleet
#

Can you share a screenshot of your bot page?

toxic linden
#

Ok

#

huh

#

The edit bot part apeared just now

#

It wasn't there earlier

cobalt sleet
#

The edit button is in the sidebar

#

Probably related to the login issues. Clear your cache (do not clear cookies).

toxic linden
#

Ok

chilly raptor
cobalt sleet
#

No problem

sturdy swan
#

yes

gleaming void
#

okai

cobalt sleet
#

I mean they can try appealing but that'll be a tough case to argue against

toxic linden
#

Is description too long?

cobalt sleet
#

Try refreshing the page (copy it first)

toxic linden
#

Ok

#

It still won't work

cobalt sleet
#

Might be too long

toxic linden
#

I made it shorter

#

Would it be because of it containing word "DM"?

urban trench
#

How do I add an additional creator on the top.gg bot page

cobalt sleet
#

I don't think so

#

Try clearing your cache, logging out and back in?

long ferry
#

@toxic linden announcements have issues right now

toxic linden
#

Oh

urban trench
#

Can anyone help me blobsipfast

toxic linden
#

Yep, it said that it works to change description, but nothing saved

cobalt sleet
urban trench
cobalt sleet
urban trench
cobalt sleet
#

not possible right now

#

but sure

whole ice
#

Is it possible to apply for support

cobalt sleet
#

You can ask your question here

lapis charm
#

what does this mean?

cobalt sleet
#

Refresh the page

lapis charm
#

happens when i try to submit a new bot

long ferry
#

Try what Mac said

lapis charm
#

now it says, even tho it is public

long ferry
#

Try again later

lapis charm
#

breh

long ferry
#

Give it like 30+ minutes

lapis charm
#

i gave it multiple hours now

#

tried it like 4 hours ago

long ferry
#

Send the id in here

lapis charm
#

883382730400886935

long ferry
#

Added to our issues, though seems to have fixed itself by just waiting 02Shrug

#

Seems to have fixed after a reload

lapis charm
#

wait how is the description in there? lol

long ferry
#

Fetches it from your discord application

lapis charm
#

but yea fixed now

#

ohh thy

zealous hull
#

hey anyone able to help me with Suggestions bot ?

long ferry
#

dblwrongserver @zealous hull

hidden rootBOT
#

@zealous hull

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

zealous hull
#

my bad

#

tysm

gleaming bobcat
#

$onlyIf[$jsonRequest[https://top.gg/api/bots/$clientID/check?userId=$authorID;voted;Error getting the order.;Authorization:{your top.gg api}]==1;you still haven't voted]

What would this "your top.gg api" be?

long ferry
#

Token

tacit wharf
#

whats this mean

long ferry
#

Refresh and try again

real holly
#

im unable to sign up for auction access, why?

long ferry
#

Not sure, what does it say

real holly
#

when i authorize on discord, it just refreshes to another authentication on discord

gleaming bobcat
long ferry
#

Your topgg API token

gleaming bobcat
long ferry
real holly
#

hey would it be bad to only use 5$ a month on advertisements or is that waay too low

#

not for like front page but for like tags

long ferry
#

Not bad, but possibly not enough

#

Though feel free to apply and give it a try

real holly
#

also for the denied reasons, does adminperm mean that when you invite the bot it needs admin permissions? or does that mean that your commands are not usable with people without admin permissions

rough vapor
#

how do I dm a user when they vote?

rough vapor
#

ty

cobalt sleet
real holly
cobalt sleet
#

Yes

real holly
#

ok thanks

dusky viper
#

@cobalt sleet sorry for the ping can I ask for a help?

cobalt sleet
#

Just post your problem

dusky viper
cobalt sleet
#

Dbl appeal

hidden rootBOT
dusky viper
tall hawk
#

@cobalt sleet how did you get a custom domain ending like .ie

cobalt sleet
#

He needs to be patient

tall hawk
cobalt sleet
#

Then he shouldn't have got himself banned 🤷‍♂️

cobalt sleet
cobalt sleet
#

Nothing I can do either. He needs to wait for his appeal to be reviewed. There's no ETA for this.

dusky viper
#

Hm

compact nebula
#

Are announcements working? When I try to save it gives an error.

real holly
#

are the review times actually a week?

cobalt sleet
cobalt sleet
real holly
dusky viper
#

There some people write they waiting from 3 months xD

compact nebula
rocky ice
#

i got my alt back! no need to do anything lol thanks

unreal tide
#

its not possible to access my server via link and you also cannot join it over your website

opaque wing
long ferry
#

@opaque wing read pins

unreal tide
#

i did

long ferry
#

What's the server id

unreal tide
#

360415849451880449

long ferry
#

I can view it just fine

#

Clear your cache

#

Am not logged in either

tall hawk
#

This is unrelated, but what is the suggested amount of time to register a domain

#

Like, 1 year, 2 years?

long ferry
#

Dblsupport