#support

1 messages · Page 412 of 1

grand folio
#

ty lmao

long ferry
#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

real hollow
#

-support

sturdy swan
#

mods only

real hollow
foggy cradle
#

On which timezone does the site run?

long ferry
#

UTC

mystic spindle
#

Hey my server got automatically locked with the reason - botting votes
But in actual we never botted any votes.
One of our admin was in contact with @ veld, they said they were making progress but then I haven't heard from them since like a month.
We even emailed which never got any response. Who can i talk to regarding this, I want my server back on the website as soon as possible. Ready to provide all kinds of proofs you need.
Thank you!

long ferry
#

if it was locked by one of the team members, only they can resolve it

#

be patient with their responses

lone anvil
#

(potentially remind them every once in a while)

mystic spindle
#

I don't really know who locked it, the message says "automatically locked"

lone anvil
#

it says who did it right below it

mystic spindle
#

Do I contact xetera?

lone anvil
#

Yeah you'll be more likely to get a response from Xetera than Veld afaik

limpid fractal
#

I thought Xig handles most of the server locked stuff

mystic spindle
#

Their dms are closed

crisp cedar
#

help

#

why doesn't the bot give reward roles ;-;, the bot have higher role

limpid fractal
hidden ridge
#

ok if i submitted an auction thing... when do i get a response

sturdy swan
crisp cedar
sturdy swan
#

waiting is the only option

crisp cedar
#

ok thanks, i prefer getting replied

lone anvil
hidden ridge
#

lol

crisp cedar
#

3

#

:>

hidden ridge
#

xD

mystic spindle
sturdy swan
hidden ridge
sturdy swan
#

idk but it was a while ago

#

@lone anvil do auctions apps work? luca didn’t dm me and haven’t gotten a response

lone anvil
#

but iirc they do not

sturdy swan
#

welp

#

that explains it

agile meadow
#

Could someone PLEASE EXPLAIN TO ME why this is happening?

#

Its so annoying

long ferry
#

was that a previous username?

sturdy swan
#

I’m sure it was

agile meadow
#

Maybe

#

but ive had the username ive had now for litterally over a year

#

So i dont get it.

long ferry
versed sorrel
#

I tried logging out then in again

sturdy swan
#

is that your bot page?

long ferry
#

what are you trying to access

versed sorrel
#

nothing works pandasad

versed sorrel
long ferry
#

a server edit page or what

#

please be exact

#

what url

versed sorrel
sturdy swan
#

oh

#

welp

#

you don’t have access to that then

#

don’t know why the bot put the edit page

#

just remove the /edit at the end

long ferry
#

I mean I doubt we're responsible for that

#

make sure your server is on top.gg

#

idk

#

ask vote tracker

versed sorrel
#

hmm ok...

versed sorrel
versed sorrel
kind folio
#

Hello quick question, where are the docs to access the top.gg documentation?

#

I want to update the number of servers my bot is in

raw hornet
sturdy swan
#

Hello how do I do that -adni can function

high granite
#

How long is the wait to get auction access?

long ferry
#

3-4 weeks

wary vigil
#

@long ferry

long ferry
#

What

wary vigil
#

Hello, I need help. Look what happens is that I just uploaded my bot and it sent me here so what should I do?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

long ferry
#

Read that

wary vigil
#

Jajjaja touches me with the translator 😦

tame star
#

Been 2weeks now

wary vigil
#

@long ferry Aurel What if my bot causes disasters and is not verified?

long ferry
#

-verifybot

wild stoneBOT
#

Hi! It seems like you are looking for information on how to get your bot verified.

Once your bot reaches 75 servers or more, you are eligible for bot verification. On October 7, 2020, bots with 100 servers or more that are not verified will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.

If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.

We cannot provide support on how to get your bot verified.

wary vigil
#

It is worth another thing, do you think the page replit is able to support the bot on so many Servers?
@long ferry

long ferry
wary vigil
#

(Nmms You are the only moderator good people
)

#

Aaa I understand you only Moderate here V:
@long ferry

tacit zodiac
plush moat
#

hey did all votes reset?

#

my server lost all votes but i see others have not

long ferry
#

they will get reset upon the next vote

strong notch
#

means next vote for their server and all the votes for the server will get reset?

long ferry
#

correct

strong notch
#

awesome!

#

was wondering for the same.

gloomy shell
#

auctions questions in auctions channels please

whole galleon
#

oh

lyric schooner
#

-verifybot

long ferry
#

mods only

vivid heart
#

How tf do i activate this bot lmaoo

long ferry
#

what bot

lyric schooner
long ferry
#

saying idk doesn't help

lyric schooner
#

Should I Wait 2 weeks for the bot to be active?

vivid heart
#

Omg 😂

#

Im so lost with this tech stuff lmaoo

long ferry
long ferry
vivid heart
#

Smoogle

long ferry
#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server or you were banned from the bot's support server, then we can't help you. Sorry :(

long ferry
#

read this

vivid heart
#

But this is in the "app" i got.. like the hotline in here wth

long ferry
#

You're still in the wrong server

#

we can't help you

vivid heart
#

Sry my bad then. Have a great night all 👋

lyric schooner
#

Can You Active My Bot Pls

#

ı cant understand :c

long ferry
#

You need to wait for reviewers to review it

#

you cannot just "activate it"

#

it needs to be approved first

lyric schooner
#

What Should I Do To Obtain The Review

long ferry
#

just wait

#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

plush moat
#

where do i report dm spam

zinc ore
#

right here with screenshot + ID

#

assuming they're on this server

plush moat
#

836801060990484500

long ferry
#

@round monolith

#

banned already

#

thanks anyways

kind folio
#

So I am pretty sure I use the right api token, but when I try to update the server number, I get:

Failed to post server count
Unauthorized: Unauthorized (status code: 401) 
long ferry
kind folio
#

Ok

strong notch
#

uh the bot isn't giving the awarded role for some reason

quaint moon
#

Why tf DSL bot is not rewarding people roles...

#

Yh same

#

They are always fucking up with the bot it took them 2 months to fix the bot before

long ferry
#

Because there's site issues from time to time

#

if you really need reward roles, make yourself a webhook as they work

strong notch
long ferry
#

there's no eta

strong notch
#

Alright, thanks!

grizzled flint
#

Is there like a command to find out where my bot is in the queue?

zinc ore
#

nope. queue positions are private

#

current wait time is up to 2 weeks or more, so count up from when you submitted

#

Which is... today, so, you have up to 2 weeks or more remaining.

eager mauve
#

got a scammer in my dms

#

564404997442371605

barren arch
#

jolly jolt
#

role for voting isn't given to members all of sudden

#

are there any issues with the bot?

sturdy swan
wild stoneBOT
#

@jolly jolt

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

jolly jolt
#

oh boy

karmic plume
#

564404997442371605 is sending unsolicited direct messages

sturdy swan
karmic plume
sturdy swan
#

he just said hello

karmic plume
#

It was unsolicited.

karmic plume
sturdy swan
#

oh

#

@real laurel account buying in dms

eager mauve
#

Lmao they said they were gonna buy my account for $1000

#

lmAo

karmic plume
#

I miss the days of irc where there was /q and also some form of decency around sending direct messages to people.

eager mauve
#

:o

unborn halo
inner jolt
#

^

#

Back online

sturdy swan
#

hey, so what exactly does "voting credits" do?

unborn halo
#

@sturdy swan click ^ and read

proper estuary
#

@zinc oracle

#

Hello

#

2 weeks over bot still not approved

karmic plume
#

what's a bot

proper estuary
zinc oracle
proper estuary
#

It's over

#

2 week

#

Never took so long

zinc oracle
#

Okay. Thats the least possible amount of time.
Can be 3 weeks, 4 weeks, 5 weeks.

karmic plume
#

sounds like you want two more weeks?

proper estuary
#

819421344813809685
My bot I'd

I am thinking is it in the que or not

karmic plume
#

can somebody help me i have 23 windows of chrome open with 3066 tabs total

zinc oracle
karmic plume
#

I apologize, the /s was not obvious, I am not looking for actual help, I am just making a meme of my current browser status

#

and I just realized I am in the support channel, that was my mistake

#

I was only here to report the dm spam

frigid sluice
#

whats that?

#

What do I use credits for?

zinc oracle
wild stoneBOT
#

@frigid sluice

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

vernal nymph
#

hello someone who knows about music bots I need a little help

sturdy swan
#

Like what?

drifting stratus
#

What time do the votes reset?

sturdy swan
#

my friend add his bot he have question whts need to approval a meme bot

hard lava
hard lava
sturdy swan
#

because his bot decline 3 times

hard lava
#

What was the reason?

thorny surge
#

what is his @ so i can look it up in #mod-logs

zinc oracle
hard lava
#

The decline reason also says why

thorny surge
#

examples of decline reasons are the bot is offline, has no obvious point of entry (!help), raids, nsfw, etc.

tiny quiver
#

-help

sturdy swan
#

e

#

How to apply for auction

celest spire
#

how can I use voting credits?

sturdy swan
#

@limpid shadow Bro I Have Added My Bot From 1 Month And Still It's Not Approval

#

-credits

placid knoll
#

ban this user promo in dm

#

any mod plz

#

ban this guy

#

i have sc

crude jasper
#

imagine swearing in hindi

sturdy swan
#

@limpid shadow

placid knoll
crude jasper
#

he will get muted not banned

sturdy swan
#

Why What Happened

placid knoll
sturdy swan
#

How

#

Do you Know Hindi

crude jasper
#

he prob indian too

placid knoll
#

hmm

#

see my name

crude jasper
#

bruh

placid knoll
#

be ready for punish

#

its loggin in log dont try to delete

sturdy swan
#

Then Saying Im Abusing

real laurel
#

-atmods

wild stoneBOT
#

Please do not mention (ping) more than one or two moderators for help, unless there is an emergency.

Here are some examples of emergencies:

  • Raids / Multiple members mass spamming.
  • Severe disruption of Discord's ToS (NSFW content, etc)
  • Anything that requires more than 2 moderators to handle.
sturdy swan
#

He Is Blaming

placid knoll
light basin
#

Help

slow prairie
#

Join

#

Play musik

sturdy swan
#

667309579675369482

#

Hope a mod can get to this 🙂

#

DM advertising

undone leaf
#

What is voting credits and where can they be used?
Also how to bid in #bids?

drifting stratus
untold musk
#

You need to vote once more to have them reset

#

They don’t all automatically go to 0

drifting stratus
#

Oh, so if I voted now they would reset?

hard lava
hard lava
#

My bad sry

drifting stratus
#

trying now

untold musk
drifting stratus
untold musk
#

Np

sturdy swan
#

I still didnt get redeem button

#

How do I obtain bot dev role

sturdy swan
#

Oh ok so after it’s approved got it

#

Yea

sturdy swan
#

ok

sturdy swan
#

Old

#

Ok*

inland hornet
#

the site isnt working

#

when i try to edit my servers page

drifting stratus
inland hornet
#

yes

#

and when i try to click my profile in the top right when looking at discord servers it has me sign in again

#

but it never works

#

it just keeps asking me to sign in

drifting stratus
#

try signing out and then back in

#

I’m guessing it’s not fully logged in and isn’t letting you access for that reason.

inland hornet
#

doesnt work

#

still just keeps showing this

#

every time i hit authorize it shows up again

drifting stratus
#

Can you try clearing cookies?

#

It’s probably stuck in some weird auth state where it’s kinda logged in but not fully.

#

You could also try going back to the homepage and click log in again

inland hornet
#

how do i clear cookies?

drifting stratus
#

google instructions for your browser

inland hornet
#

clearing cookies didnt work

drifting stratus
#

and what happens when you go back to the homepage?

inland hornet
#

it logs me out

cunning plinth
#

try different browser

hollow pendant
#

hello i applied my bot to top.gg but i never got a message from discord or anything from you wonder why

inland hornet
#

does the same thing on another browser

hollow pendant
#

It's been 4 5 days or 3 4 days@sturdy swan

sturdy swan
hollow pendant
#

Oky

inland hornet
#

am i the only one having issues with the site?

sturdy swan
haughty light
#

a

sturdy swan
inland hornet
#

ive tried google chrome and microsoft edge

sturdy swan
#

Oh

#

I got error when I used google and then it is solved

sturdy swan
ocean hazel
#

-credits

#

Hei?

sturdy swan
#

Yes?

sturdy swan
inland hornet
#

firefox is doing the same thing

#

so its got to be a site issue right?

sturdy swan
#

I think so

inland hornet
#

just keeps doing that

#

it lets me sign in at first but when i click my profile name so i can see my server it does that

high nebula
#

what are these "credits" u can claim at the end of the month votes

sturdy swan
#

I did the same when I edited my bot

sturdy swan
inland hornet
#

tyvm

sturdy swan
#

Wow, Nice

sturdy swan
inland hornet
#

i like how i try 3 browsers, reset the page tons of times and more

#

and all i needed to do was close and re open google chrome

visual flicker
#

I’m having issues with the site playing the ad to vote, and about halfway through the add it stops and then reloads the page causing the ad to restart

valid hill
#

how do i make a fake quote.

keen prairie
#

Does anyone know how to remove a role from the pm!userrole <role>

sturdy swan
#

how can i redeem the credits

#

to promote the bot

#

-credits

#

-credit

rapid arrow
#

is voting a bot to enter a giveaway fine?

sturdy swan
#

How to make these vote for use a command stuff with top.gg

#

Can someone help me with that?

#

Nejdemi přidat bot

#

@patent gate gdojetu admin

patent gate
#

?

light scroll
#

Refresh your bot page

light scroll
cedar slate
#

How can use my vote credits

light scroll
rapid arrow
light scroll
#

yw

earnest fable
#

what are these credits ?

#

are they actual money ? or top.gg currency ?

#

like how do i get them if they are actual money

cedar slate
#

what i must to write here

light scroll
#

They can only be used to bet on spots on top.gg

light scroll
#

e.g. if its a moderation bot, then you would put Moderation

cedar slate
light scroll
#

or if its a music bot, then you would put Music

light scroll
cedar slate
#

its a economy but

#

fun

light scroll
#

Yeah

cedar slate
#

emotions

light scroll
#

So you can put Fun

#

in that field

cedar slate
#

hmm

#

and i have 15$ vote credits. So i must to write here 15$?

light scroll
#

More like how much you are prepared to spend every month on auctions iirc

earnest fable
light scroll
#

So if you're getting 15$ a month from auctions, then yeah, put 15$

earnest fable
#

and how do bets work ?

light scroll
earnest fable
#

alr ty

light scroll
cedar slate
#

what i must write?

light scroll
#

What you can afford 🙂

cedar slate
#

ok

quiet frigate
#

is this redragon discord ,i joined from google LOL

light scroll
quiet frigate
lime bison
#

my bots doesnt have an avatar at top.gg

light scroll
#

Refresh data

light scroll
lime bison
#

ok thx

broken cradle
#

rip

unborn halo
#

How can i get access to auction channel ? I was having access to it but i lost it becoz i rejoined the server do i have to mail support@top.gg or any other option i have to do within discord ? I asked before this message also but not a appropriate answer :)

sturdy swan
#

@unborn halo oo

#

@unborn halo make a bid FOPx1

still cedar
#

@unborn halo ask a mod to give it back

unborn halo
#

Umm just waiting for any mod to arrive here and check the above message

humble eagle
#

@gloomy shell

sturdy swan
#

How does the voting credit work

summer frigate
#

hi

cedar schooner
#

Türk Moderator Varmı

#

bu ne işe yarıyor help

humble eagle
#

sitede reklam vermeye

sturdy swan
#

which mod is available for dm?

#

ping me pls

crimson rivet
#

anyone knows anything about @candid hound's review

humble eagle
#

Read pinned messages

crimson rivet
#

ok so im not pinging u

#

u get it?

#

nvm im pinging u

#

@humble eagle

#

ok then

#

hope it gets in the website

sturdy swan
#

@rose glacier can you help me?

still cedar
#

you should give details when pinging, so when they come back they can help

lunar jacinth
#

hello, someone left by mistake a bad review on our server, is it possible to edit it? he doesn't have an edit button

tame gate
#

I submitted my bot well over a month ago why is it taking so long

still cedar
#

your (last) bot was added 4/18

sturdy swan
#

i will try later

#

Hello I have submitted my bot

civic pine
#

k

sturdy swan
#

Please approve my bot fast
it uploads more than 1 week

#

we wont approve your bot you need to wait

#

just like other people

sturdy swan
thick bluff
#

I have been waiting for 1 week for my bot to get approval, when will the answer come?

still cedar
#

check pins, second from above

thick bluff
#

Ok

wintry knoll
#

hmmm

#

i habe a question

still cedar
#

just ask

wintry knoll
#

dankmemer and mee6 they both have command of gif which can produce nsfw so why arnt they cancelled? lmao just asking

pliant mauve
#

what is the appropriate permission for warn command?

humble eagle
#

nothing

wintry knoll
wintry knoll
#

it has a gif command

#

which can do nsfw so lmao

humble eagle
#

use report button then

dark pawn
#

Hi, My bot @TheBirthdayBot was declined on the basis that it doesn't have any functions. I have put all the functions in the description, I don't know what the reviewer Hego meant?

still cedar
#

try pm'ing the reviewer

summer frigate
#

sa

zealous shard
#

Ü

sturdy swan
#

hey what about my bot it will tell here or other

hollow trellis
#

read the pins

sturdy swan
#

ok

#

2 weeks ty

#

do games count as a tag?

#

Yes

#

it says they dont

#

İ am sure you can create custpm tag

hollow trellis
#

You can make custom tags

#

if I recall

sturdy swan
#

Yup

#

but i get told that i have to 6 or less

#

Well yes

hollow trellis
#

if the tag doesn't exist create it

sturdy swan
#

but my bot dose like lotsssssss

#

You have so much tags

#

8

hollow trellis
#

just pick the most important tags

sturdy swan
#

Thats the reason

vague umbra
#

@lilac scarab

#

I dont remember ading flashy stuff to my bot so dont know where or how it got denied because of it

sturdy swan
#

hi i've been waiting for my own boot from top.gg for an average of 18 days and still 0% please i'm getting bored

still cedar
#

literally do anything while you wait, it doesn't stop you from playing games or w/e, just wait.

sturdy swan
#

I'm tired of waiting :/

wild stoneBOT
#

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

vague umbra
#

its nebula

#

whats his @ bc theres like 5 of em

odd ridge
#

multipurpose bots yikes

#

wow

#

thanks discord

humble eagle
#

huh

odd ridge
#

updating the chat as i send the message

#

sad I was responding to a message that was sent like 5 hours ago

sturdy swan
#

Hello Help

still cedar
#

with what

sturdy swan
#

how can i remove my bot from top gg

#

@humble eagle can you help

ornate tapir
#

It's been 12 days, and my bot doesn't verify yet

long ferry
wild stoneBOT
#

@ornate tapir

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

sturdy swan
#

@long ferry i cant find it

long ferry
#

Literally on your bot page, a delete button

crimson rivet
#

aurel can u review my bot please, thanks

long ferry
#

Add /delete to your url if you can't find it

long ferry
wintry elbow
#

Aurel can u review my bot please zara18a

crimson rivet
#

@candid hound

long ferry
#

No

indigo yarrow
#

Do verified bots have any benefits over normal bots?

wintry elbow
#

like a month?

#

or something?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

crimson rivet
#

can we have a look at the queue

long ferry
#

No

crimson rivet
#

any privacy bout it?

long ferry
#

It's confidential

crimson rivet
#

like?

long ferry
#

You just can't see the queue as it is confidential

crimson rivet
#

oh ok

#

sry

indigo yarrow
# long ferry No

So if one out of a million servers say *** and find a way of killing your bot everyone has to suffer?

long ferry
#

Having your bot verified has no meaning at all, just allows you to go past 100 servers

#

Discord doesn't check your bots actual purpose at all, so the decision was made to simply not give verified bots any advantage from non verified ones

strong notch
#

On the roblox part of the website; not everyone got their votes refreshed??? Is that a lag or meant to happen

fierce rune
#

Hey, can I ask a question about the servers side of top.gg instead of the bots section?

still cedar
#

Yes

fierce rune
#

So I am an admin on a server and we’re trying to assign a voted for the server role to users. I made the role, made sure it was under dsl’s, then gave DSL admin and everyother perm. I then went to the site and selected the server and added the role. Then I hit save and it said success. I then voted and didn’t receive my role. We’ve been having this problem for around a week and it’s still not fixed. I’ve tried deleting and reading the role and more to no avail.

#

Any suggestions?

frozen osprey
#

i got pinged

twin river
#

Yep, just some kid ghost pinging people

#

they've been muted

fierce rune
#

Is this a problem for everyone and is there a work around?

long ferry
strong notch
long ferry
#

I doubt that would be the case

plush moat
summer oar
#

It says i need to watch an ad before voting but no ads popped up please send help

fierce rune
long ferry
#

need to use an actual non discord webhook

#

to be able to do stuff once you get votes

#

it requires programming knowledge though

fierce rune
#

I just want to assign a role

#

it’s a function on the page

summer frigate
#

Hello, are Turkish bots accepted?

fierce rune
#

it just doesn’t work for some reason

still cedar
summer frigate
#

thx

long ferry
#

either wait for it to be fixed or use webhooks to do so

sturdy swan
#

Where can I checkout the bots I have addded to top.gg?

long ferry
#

on your top.gg profile by pressing the top-right of the site

#

the button with your username

sturdy swan
#

Okay tysm

glad mason
#

Hello how to get verified your bot

long ferry
#

discord verified?

glad mason
long ferry
#

it needs to get approved by reviewers

#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

glad mason
#

What should ido?

long ferry
#

Wait for now

#

read the message above

sturdy swan
#

I added my bot around 1 week ago and I wam waiting 🙃

zinc ore
#

The current wait time is up to 2 weeks, or more.

somber smelt
#

Around 2-3 weeks

long ferry
#

not 2-3, 2 weeks or longer

somber smelt
#

ye but roughly it takes that amount of time for some people

zinc ore
#

No.

#

It roughly takes the same amount of time for everyone. It's up to 2 weeks or longer, not 2-3 weeks. no one has currently been waiting 3 weeks.

dusky tartan
#

Quick question, with the role users get for voting for a server, is that permanant or only for the 12hr voting period?

zinc ore
#

It stays for 13 hours exactly, giving everyone 1 hour grace period to vote again

dusky tartan
#

Ah awesome thank you 🙂

somber smelt
#

Just to give him an idea how long he has to wait

zinc ore
#

On average the current wait time is the one specified in the pins, and confirmed by a moderator.

somber smelt
#

But it isn't exact

zinc ore
#

We know it's not exact. But we also know it's not 3 weeks. So, it's up to 2 weeks or more, exactly.

#

Giving someone information that is counter what is said in the pins and by moderators is not helpful to anyone.

swift current
#

Hello, how can I get the API key of my bot?

zinc ore
somber smelt
#

um yea thats why i said based on the people i asked here so i never meant it to be accurate correct?

#

just a rough idea

zinc ore
#

yes we already have a rough idea. The rough idea is "up to 2 weeks or more".

zinc ore
#

Don't invent timelines, use the one provided by staff.

#

The reason it's "up to 2 or more" is that it's much closer to 2 weeks than 3, as evident by the fact that you took 13 days to approve, and the latest approved bot took 15 days exactly. "up to 2 weeks" for you, "more than 2 weeks" for the latest approval.

earnest fable
long ferry
#

your api access token

#

which you can get from your webhook settings on your bot page

earnest fable
#

alr any way to show number of votes a user has done ?

jovial bough
#

Hi! I have a question. What can I do with the credits obtained in top.gg?

somber smelt
#

It's used for auctions

#

-auctions

#

eh forgot the command

wild stoneBOT
somber smelt
#

ah there

#

You can read about it

earnest fable
#

why does it says 3

#

the bot is in 58 servers

zinc ore
#

Because your bot sent 3. You need to send the data using the #topgg-api , you probably aren't doing that right now

long ferry
#

-servercount

wild stoneBOT
zinc ore
long ferry
#

🤫

zinc ore
#

yeah well I really would love to be able to use them, you know that 😛

zinc ore
#

That way I wouldn't have to type the current queue time is up to 2 weeks or more like 30 times a day 😛

earnest fable
#

can i show number of votes a user has done for the bot ?

odd swallow
#

When will my bot be approved just added today?

zinc ore
zinc ore
earnest fable
zinc ore
#

nope, I don't think there's any storage on top.gg's side beyond the 12 hour timeout.

earnest fable
#

i need this for my userinfo command

zinc ore
#

you could, yes, absolutely. Use the #topgg-api to receive the vote data, and store it.

jovial bough
#

Excuse me, let's see if I understood the auctions correctly ... The monthly credits that I receive from the votes that users leave to my server in Top.gg, I can use them to make an auction to have the server in yellow, with a star and featured?

#

like this?

long ferry
#

correct

#

In other words, to promote your server

jovial bough
tame star
#

Hey top.gg discord server analytics doesn't show proper info

strong narwhal
#

how do i get my voting credits?

tame star
#

Dunno

#

Aurel

twin river
sturdy swan
#

how use this

zinc ore
#

Put in a page background URL, it must be a direct link to a jpg or png hosted on imgur.com

long ferry
#

one sec

#

also dude tries pinging everyone in dms, funny

zinc ore
#

god that was a big embed, lol

sturdy swan
#

ok

#

thx

twin linden
still cedar
#

btw evie do you mean must includes having it hosted on imgur?

somber smelt
zinc ore
#

No I mean it must actually literally be hosted on the imgur.com domain.

long ferry
#

thanks for the report

still cedar
#

oh

twin linden
#

Np

sturdy swan
#

Where can I ask questions about my bot?

scarlet stirrup
#

my bot is in the queue for more than 1 weeks (10 days)

zinc ore
scarlet stirrup
#

it's normal ?

zinc ore
scarlet stirrup
#

mmmh okey

twin linden
scarlet stirrup
sturdy swan
zinc ore
sturdy swan
#

Ok.

twin linden
#

Nvm only 11 days

sturdy swan
#

which lin i want add

#

on it

#

direct or

#

other

zinc ore
#

pls say what

#

do I sound like dank memer

sturdy swan
#

bro whcich link i want add there

#

direct

zinc ore
#

man I don't know why you replied to me telling the other guy to go to another channel. random reply is random

#

Use a direct URL to an image hosted on imgur.

sturdy swan
#

ok

zinc ore
#

Example of a full URL: https://i.imgur.com/HnnJzET.jpg

dusk scaffold
#

hi I have a problem when I vote users don’t get the role i created

long ferry
#

-pins

wild stoneBOT
#

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

dusk scaffold
#

oh ok ty

long ferry
#

that's how auctions work

scarlet stirrup
long ferry
sturdy swan
scarlet stirrup
long ferry
#

Then you submitted it when Watcher didn't dm people

#

your bot is in queue though

sturdy swan
scarlet stirrup
#

i speak about this message

long ferry
sturdy swan
long ferry
twin linden
scarlet stirrup
long ferry
sturdy swan
#

how many more time

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

mint schooner
sturdy swan
#

my another id

#

i addes

long ferry
#

That's your bot

sturdy swan
#

832993740729483284

#

this

#

my another bot

mint schooner
sturdy swan
mint schooner
#

oh nvm

#

the order of words apparently matters

#

17/04

sturdy swan
sturdy swan
#

my another id

mint schooner
#

didn't know that order of words was important for discord

jovial bough
#

and how long does the promotion last? How many credits do they usually auction? I say it to save credits.

still cedar
#

it's weekly iirc

oblique hull
#

-upto

zinc ore
#

only staff can use those commands.

oblique hull
#

aight

#

i submitted my bot for review, when it will be approved? 🙂 i mean estimated time and where i'll be informed 🙂

still cedar
#

check pins, second from top

sturdy swan
#

anybody can say what is a vote credit in top.gg think_1

wild stoneBOT
#

@sturdy swan

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

candid bough
#

Can someone help me my bot has not been approved for more than 7 days

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

sturdy swan
#

submitted April 26th

candid bough
#

how do i know what state my bot is in

#

-help

sturdy swan
#

you don’t at the moment

long ferry
#

you cant

sturdy swan
#

unless if you add a server join/leave log in your bot

lucid sand
#

My bot's server count is displayed incorrectly. What is the reason of this ?

long ferry
#

You wrongly posting it

#

-servercount

wild stoneBOT
sturdy swan
#

don’t ping veld

still cedar
sturdy swan
long ferry
#

don't ping anyone

#

because it isn't nice to randomly ping people

#

this is top.gg support, not development support

sturdy swan
#

it’s not

long ferry
#

It is annoying for some users, so we prefer to not do that

#

please move over to #development if you have a development-related question

quasi elk
#

hello my bot has not been approved for 16 days i wonder if it could be a problem?

sturdy swan
#

can take up to 2 weeks or more

#

wait one second

#

april 15th submit date @quasi elk

#

which I suppose is two weeks

#

but yeah it can take longer

quasi elk
#

thanks

grand herald
#

Actually, I take my time to look at the rules and fix the bot

#

It's quite useful

#

The wait.

#

So quit crying about the long wait and use the time given to improve your bots.

sturdy swan
#

that was kind of rude but ok

fluid rapids
#

One message removed from a suspended account.

grand herald
fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

grand herald
#

I didn't mean it

#

I am sorry.

#

I meant that you should look at it positively.

thin jacinth
#

i have a question about coding languages for my discord bot... is that something that i can ask in this channel? Plz ping me with ur reply as I will not see it due to notifications turned off.

long ferry
thin jacinth
#

ty, and the question is in screenshot form, will that be fine?

sturdy swan
#

yeah it should be fine

thin jacinth
#

okay ty

opal sail
#

@sturdy swan my bot was offline due to my internet dying literally at the worst time possible yesterday. Do i have to wait another 2+ weeks for it to get verified again?

long ferry
#

correct you do

#

get a reliable host

sturdy swan
#

Wsg

#

Cuh

azure brook
#

I have a question for the Discord wizards (you’re my only hope)

I wanted to retain direct messages, but I think two users deleted their accounts. Will it show the account ID in a data package?

long ferry
opal sail
#

rip lol

sick gorge
#

Can u delete a review after posting?

fringe flame
#

how i check a account if he alt

#

he crated before 100 days

long ferry
#

this channel is for top.gg support

heavy sierra
#

How long does it take to get bots approved on average?

zinc oracle
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

heavy sierra
#

oh thanks

lament tapir
#

can we see queue

#

?

long ferry
#

no

ivory meadow
#

hello

#

how are you?

sturdy swan
ivory meadow
#

sorry

fierce marsh
#

hi

sturdy swan
#

hellow guys, I been looking for a bot u command to react to messages or everything one person in particular says
like ping them or react to what they say, is there such a bot out there?

sturdy swan
#

Hey, @small lantern voting feature still down?

long ferry
#

voting no

#

vote rewards yes

sturdy swan
#

alr

snow cedar
#

Now anybody can have verify bot developer badge by discord

#

?

sturdy swan
#

it’s gone now

#

no one can get the badge anynore

snow cedar
long ferry
#

because there were people who didn't care about bots and just wanted the badge

#

-nobadge

wild stoneBOT
#

Due to a large amount of people submitting bots or creating bots in hopes to get the badge, Discord decided to remove the badge grant for users submitting bot after August 19, 2020. The badge was hence renamed from Verified Bot Developer ➜ Early Verified Bot Developer. Hence, devs who were whitelisted early were still given the badge, but if you submit a bot now, you won't get the badge. If you have questions, please go to Discord's Developer Server

grim brook
#

cuz someone found my bot here but its still not approved on top.gg

long ferry
grim brook
#

ok lol

long ferry
grim brook
#

i didnt add my bot there

#

im confused

#

ty for letting me know

pallid musk
#

if I leave my bot offline will the reviewrs be able to test my bot for approval ?

long ferry
#

It will get declined when it is offline

#

as we're unable to test it

pallid musk
#

so i have to keep online all time?

long ferry
#

yes

hybrid ether
#

How can I check my bot Queue?

long ferry
#

you can't

hybrid ether
#

Is it fine if some emojis don't work on the bot as long as the commands are working?

long ferry
#

yeah

rare rune
boreal meteor
#

My server is looking to change it's name by next month, does top.gg auto-update name changes, or is there a step I'm going to have to take to have it reflect the name change?

strong notch
#

the bot still not giving the awarded role

zinc oracle
wild stoneBOT
#

@strong notch

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

lone anvil
rare rune
#

Oh okay.

queen tiger
#

hi i made a discord bot how do i invite him to my server

long ferry
azure brook
peak birch
#

What Are Voting Credits?
And How Can You Use Them?

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

peak birch
#

Ok, Thanks!

runic briar
#

I don't know where I use my credits, I didn't understand it very well

long ferry
#

See above

vale flume
#

hi my 2 weeks have been over but my bot still hasn't been reviewed!
Bot Name - Cyte Bot

#

@long ferry this guy said the n word!

long ferry
#

And gone

#

Thanks

zinc ore
#

no guarantee on the exact time it takes

vale flume
#

ok ty

#

yall so nice! Quick response!

zinc ore
sturdy swan
#

do votes actually help?

long ferry
#

To get your bot/server ranked higher and earn credits to promote it in auctions, yes

vale flume
#

i feel

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

maiden comet
#

Hello i am questioning how the promotion system works, where do i buy that?

vale flume
#

the winner of the auction has that star thing i feel

#

its just promotion of the bot to god level extent lmfaoooooo spending 1000s of dollars

wild stoneBOT
wary vigil
#

MUCHO INGLES AAAAAAA

long ferry
#

?

normal tree
#

Are bots sometimes declined or approved out of order?

twin river
#

Some bots may take longer than others to review, so yes, it can happen

sturdy swan
#

Currently already complete 14 days in which my bot has not yet been reviewed? What is happening

#

2 weeks or longer

#

Thanks

coarse atlas
#

my bot remained in my old account

#

I also can't login

#

can you help me?

long ferry
#

we can't help with discord related things

#

-notdiscord

wild stoneBOT
silent hollow
#

my bot remained in my old account I also can't login can you help me?

coarse atlas
#

xd

weak lintel
#

Does this channel also help with develpment?

twin river
silent hollow
weak lintel
#

I DIDNT EVEN SEE THAT

#

thx

coarse atlas
silent hollow
#

tm

sturdy swan
#

You know why the photo of my bot does not appear on the page

long ferry
#

press refresh data on your bot page

sturdy swan
#

Thank you

knotty magnet
#

what happened with pokecord?

sturdy swan
#

I have a question, How often can I make my bot change its status?

knotty magnet
sturdy swan
#

🇫

limpid fractal
#

do you mean offline?

#

we dont provide support for bots

limpid fractal
sturdy swan
#

I asked it in the API and I was skipped over literal 😂

nova rose
long ferry
#

-auctions

wild stoneBOT
nova rose
#

ty

sturdy swan
#

the status of my bot is streaming on twitch y! help me, will it be a problem for top.gg?

long ferry
#

no

grim brook
#

how do i send a message to the user when he votes

sleek wyvern
#

so my bot number of votes reset because it's the beginning of the month, but when I look at some other bots they have the exact same number of votes, why is this?

long ferry
#

they reset on the next vote

still cedar
#

they reset after the first vote of the month

little lava
#

How do I apply my bot for top.gg?

still cedar
#

if you're looking at bigger ones they're probably just popular enough to gain that many votes

little lava
#

k

eager belfry
#

i posted my server in top.gg 3 days ago, but it is not shown in the server search (neither by putting keywords or by writing the precise name). i tried to edit the info 3 times between yday and today for like refreshing it but nothing. is a normal thing, that takes more than 3 days, or i did something wrong?

short parrot
#

hi, 2 days ago my account has been disabled. is there a time limit of it or will my account be deleted after 14 days?

gloomy shell
gloomy shell
hazy needle
#

How long does it take for your bot to be accepted?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

sinful elk
#

Who can I DM to report a DM advertiser hollyDance

long ferry
#

Feel free to dm me

quasi pilot
#

can you add my bot on this server

long ferry
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no we cannot

mystic spindle
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Should I wait more? If yes then fine

long ferry
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I assume you'll need to wait longer

sturdy swan
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can i get mod?

long ferry
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No

stoic lotus
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im trying to add emojis but its not working

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its not showing the emojis im trying to add

long ferry
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-wrongserver

wild stoneBOT
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Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server or you were banned from the bot's support server, then we can't help you. Sorry :(

stoic lotus
long ferry
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for what then

stoic lotus
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discord server

long ferry
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you want to add discord emojis in your server?

stoic lotus
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well were do i get support for that?

long ferry
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-notdiscord

wild stoneBOT
long ferry
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in one of these

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we can't help you with it

sturdy swan
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How to make it so there is only the view button that transfer you to bot's page

grand ravine
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What?

long ferry
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that's an auction product you're referring to

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you cannot do that with a bot or server

hasty zenith
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I feel bad for anyone that has ocd and views the site on mobile

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Everything is to the right.

olive silo
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Howdy. I have the bot with Manage Roles, Send Messages and Manage Webhooks but still says

grand moss
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hi , how to add new creator to verified bot ?

long ferry
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creators will be fully merged into teams

hasty zenith
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Also how long until my auction app gets reviewed, does it even take long?

grand moss
hasty zenith
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Alr

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Just making sure

olive silo
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Thanks Aurel

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Is there a channel set so I can have DSL send that a user voted?

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Or is that automatic

hasty zenith
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Pretty sure that's webhooks

olive silo
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I'm taking this as, if I don't know how to do it, leave it. Lol.

grand ravine
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Yep, that's some intermediate stuff

olive silo
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Then how would I go about adding it to my server? 🙂

grand ravine
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Do you have a bot?

glossy sonnet
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😢 yesterday i had 3million but today i see there is 0 owo why

grand ravine
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Wrong server maybe?

hasty zenith
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Right so I can't scroll here at all

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And no it's not because it's loading

glossy sonnet
grand ravine
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Except this server is only about top.gg (the site) itself, not its listed bots

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Try joining said bot's support server

glossy sonnet
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oh..ok