support

[midnight forge]

Np 👍

[sturdy swan]

Which is bold given how much stuff is broken

[sharp hemlock]

sa

[sturdy swan]

I have set up the bot to give a role when someone votes the server, but from yesterday the bot has stopped adding the role. Why?

[gloomy shell]

-trsupport

[wild stone]

Bu kanal sadece top.gg hakkında sorular içindir. Dilerseniz #general-int kanalında Türkçe şekilde başka bir konu hakkında konuşabilirsiniz.

[gloomy shell]

read the pinned messages

its a current site issue

[sturdy swan]

Ohh ok

how i now when my bot will be publish in top.gg

[cold berry]

At the moment there is no way to know

But on Monday, you should see the percentage on your bot's page

[delicate basin]

@wild stone DMs you when your bot gets approved / declined and you also get a ping in #logs

[wind zenith]

i have set up the automator bot how can i start it? i don't understand

[cold berry]

Ask on their support server

[gloomy shell]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Support Server" button on the bot's page, not the "Join Top.gg Discord" button at the top of our website. If there isn't a button that says Support Server, then we can't help you. Sorry :(

[delicate basin]

This is only top.gg support, sorry

[wind zenith]

oh sorry!

it lead me to this discord

[coarse bough]

theres no position in queue feature on the site is there?

[cold berry]

At the moment it is disabled

[coarse bough]

ah alright

[cold berry]

Will be back ETA Monday

[coarse bough]

ty 🙂

my bot might be done by then anyway

[sturdy swan]

why i can log in top. gg

cant*?

[cyan palm]

please check #site-status about it

[sturdy swan]

just tell me

[coarse bough]

bruh

[cyan palm]

Brand new users are unable to log in to the site, they attempt and it just keeps asking to login again.

[sturdy swan]

im aware of it i ask the cause

[zinc oracle]

Site migration

[delicate basin]

Which can all be read in #site-status

[sturdy swan]

when will i b able to log

in

[zinc ore]

When it's fixed.

[delicate basin]

Once it's fixed

[sturdy swan]

hi, I've the 403 error, anyone help me ?

[delicate basin]

They are working as fast as they can, please be patient

[sturdy swan]

I can't edit my serv

#site-status @sturdy swan

appromaxly?

[delicate basin]

They are working as fast as they can, please be patient

[zinc ore]

We don't know, or we'd tell you.

[sturdy swan]

ok tx gl

[delicate basin]

It will be announced in #site-status

[sturdy swan]

oh okay thanks

[pliant glade]

I keep getting "Uncaught TypeError: grecaptcha.execute is not a function" when voting

[hasty mantle]

#site-status

[pliant glade]

oh still broken?

[hasty mantle]

Just wait

[pliant glade]

damn

ok

[hasty mantle]

They are working on it, it takes a lot of time

[shut viper]

my bot was showing 20% progress when i last checked it

but there's no percentage of progress right now

what does it means ?

[gloomy shell]

read the pins

its been temporarily removed

[gloomy shell]

have you ever logged in to top.gg before

[shut viper]

ohkay and thanks for help

[astral carbon]

No

[gloomy shell]

okay then read the pins

its a known issue

[astral carbon]

Which topic

[gloomy shell]

new users cant login to the site

should be fixed by monday

[shut viper]

are you guys doing some maintenance or something
or these bugs just came outta nowhere ?

[astral carbon]

Oh ty

[vague swan]

hi

why i can't login?

[cyan palm]

Site is updating that's why

[shut viper]

read pins here

[cyan palm]

for current issues read the pins

[shut viper]

ohkay thanks for letting me know sir odin

[fair light]

hello, i just added the DSL bot to our discord server so we can publicise it but....when i go to my profile to edit invite link etc...it doesnt show any server but says

"TmG
Your servers will show up here"

any ideas?

[wild zenith]

could be due to the site issues #site-status

[cyan palm]

iirc there're some issues with DSL too

[fair light]

ah i c..so basically w8 till site is shorted

[cyan palm]

yeah

[keen vessel]

read the pins for more details

[gloomy apex]

Why won't it let me upvote a bot if I have pressed login and login plenty of times?

[keen vessel]

#site-status

and read the pins

[vague swan]

I have been registered for 10 months

...

[gloomy apex]

it said no pins yet

[keen vessel]

this is what i mean when i say "pins"

[gloomy apex]

i know

oh

[keen vessel]

the website is still broken, so it may happen to new members but i heard that it also happen to some long date users

[gloomy apex]

when will it be fixed?

[delicate basin]

As soon as possible

[keen vessel]

monday

[gloomy apex]

okay

[gloomy shell]

before monday hopefully

[gloomy apex]

because i am trying to upvote tacoshack bot to earn some extra money and it wont let me

[sturdy swan]

Will I get $15 every month for 100 votes?

[shut viper]

damn
thank you so much mods
you guys are keep helping every single one
heads off to you

[vague swan]

I understand, but they can solve it, should I do something or how? I need to vote for a bot to continue moving forward

[zinc oracle]

in credits yes, not in real money

[keen vessel]

you will get auctions credit, not actual money

[sturdy swan]

Every month?

[keen vessel]

you just gotta wait

[keen vessel]

if you have 100 monthly votes, yes

[sturdy swan]

When I first asked a Mod told me You will $15 on your first 100 votes.After that you need to get 1000 votes every month for getting $1

[zinc anvil]

Hey, since I can't delete my bot during 500 Database Error and I understand that, can I request a delay time?

[keen vessel]

that resets every month

[keen vessel]

mods are not doing bot queue due to website issues

read #site-status and the pins for more infos

[zinc anvil]

Yeah, I mean soon™️ later.

[keen vessel]

site should be back around monday

and if you want your bot to be reviewed later you can delete it and resubmit it when you want it to be reviewed, but you'll have to wait ~one week

[zinc ore]

It's around 2 weeks at the moment btw.

[keen vessel]

bot approval process is paused so yeah

[tawny bobcat]

If your bot is denied, will there be multiple reasons if it is denied for multiple reasons?

[keen vessel]

yes

[sturdy swan]

I want to ask why i can't login with discord on the site

[keen vessel]

read the pins and #site-status

[cyan palm]

check the pins

[grim brook]

wat is all the bidding?

[zinc oracle]

its auctions for ad spots on the site

[grim brook]

oooo

kool

[gloomy shell]

-auctions

[wild stone]

What are auctions? What is #bids for? Click here to find out and click here to apply for access.

[sturdy swan]

but the bot has that perms in my server

[gloomy shell]

read the pinned messages

there are current issues with DSL

[sturdy swan]

k

oh ok

thx for the info

[atomic goblet]

hmm why i cant edit my own bot?
i create a team and put the bot in the team and now i cant edit the bot why?

[gloomy shell]

thats a current issue with teams

[keen vessel]

read the pins

[gloomy shell]

not sure when that will be fixed, hopefully should be fixed with everything else before monday

[tough trout]

Hey

[chrome dome]

hello

[tough trout]

My bot was on 70 close to being reviewed before the % was removed

[gloomy shell]

read pins

[tough trout]

How long would it take now

[gloomy shell]

it was removed temporarily

[tough trout]

Will that affect

[gloomy shell]

its around 2 weeks from when you submitted

no it has no effect on your bot

[tough trout]

Ight ty

[atomic goblet]

When will it be arranged?

[gloomy shell]

^

[atomic goblet]

okay thx and have a good day

[long ferry]

one moment

thanks

[timber thistle]

Hello, why can't I edit my server at top.gg ?

[gloomy shell]

currently dsl is having issues

[timber thistle]

oh ok tks

i didnt saw the messages above cuz i just joined...

[subtle radish]

ı cant login

[gloomy shell]

yes its a known issue

should be fixed in a couple days

[peak yew]

Is there an admin?

[cyan palm]

What's up?

[slim flax]

How can I remove my bot from a team?

[long ferry]

you can't as of now

this will possibly be changed in the future

[sturdy swan]

Hello I still have problems to log in for voting

[zinc oracle]

it wont likely be solved till monday

[long ferry]

#site-status

[sturdy swan]

damn ok

ty

[cyan palm]

can you dm me about that

[peak yew]

Ok

[opaque lion]

Is there any autoresponder bots with embed supported?

[keen vessel]

search for one on https://top.gg/

[wicked bane]

hey

I'm getting an error

[gloomy shell]

is it because of one of the things in the pins

[wicked bane]

@gloomy shell

[gloomy shell]

what are you trying to do

[wicked bane]

I'm trying to delete my bot

😦

@gloomy shell hey

[gloomy shell]

yeah you cant right now

wait until monday and the issue should be fixed

[wicked bane]

why

[gloomy shell]

because the site is currently trasnferring databases

hence the database error

[wicked bane]

Why is there such a problem

hmm okay

[keen vessel]

#site-status

[wicked bane]

can i do it for sure on monday

[gloomy shell]

it should be fixed by monday

[wicked bane]

I'll have one more question, I'm here, why my boat was thrown? So I'm trying to delete my bot I'll send it again

@gloomy shell

[gloomy shell]

all bots were kicked from the server

[finite dock]

i keep logging in but it never says i logged in how do i fix it

[gloomy shell]

if you delete your bot from the site it wont be added here

[long ferry]

#site-status

[gloomy shell]

yes there is a current issue with logins

[sturdy swan]

almost everything in here has something to do with the db switch lol

[wicked bane]

so what should i do

[gloomy shell]

you dont need to do anything

[sturdy swan]

wait

[gloomy shell]

dont delete your bot from the site to resubmit because resubmitting does not mean your bot will be added here

[finite dock]

funny how they dont fix one of the most important things with is being able to log in

[gloomy shell]

they are fixing it

it isnt a snap of a finger fix

[wicked bane]

When were the boots thrown?

[finite dock]

true

[gloomy shell]

months ago

[wicked bane]

So if I delete my bot from the site and resubmit it for review, will my bot be added again?

[gloomy shell]

no

i just said that

we do not add bots to this server anymore

[finite dock]

i guess 2 days isnt enough but i mean they could be fixing multiple at once so therefore it takes longer

[wicked bane]

so what will we do

[gloomy shell]

it should be fixed by monday

you do nothing

as i just said

[wicked bane]

whaaat

[gloomy shell]

your bot is still on the website

it is just not in this server

[wicked bane]

Did everybody have the same boat?

[gloomy shell]

everyones bots got removed yes

[loud musk]

yeah this is noah's ark rn

welcome

[wicked bane]

I was very sorry

[gloomy shell]

we dont need your comments sirius

[wicked bane]

but my friend sent me to review my bot. He said it's 90% I'm waiting right now?

[loud musk]

#site-status

progress bar 🅱️roke

[gloomy shell]

we arent reviewing any bots right now due to the site issues

[wicked bane]

Will the bots waiting in the queue be added?

[gloomy shell]

NO BOTS WILL BE ADDED TO THIS SERVER

they will be added to the site

[loud musk]

i think he means on the top.gg platform, xiuh

[wicked bane]

where is it being added

[gloomy shell]

NOT the server

the website

[loud musk]

on the website

[gloomy shell]

i know what im doing sirius

please butt out

[loud musk]

excuse me then

[finite dock]

well this sucks i cant get my daily login bonus on anigame lmao

[wicked bane]

but many people were adding bots here and increasing the number of users. Why did you do such a thing?

[gloomy shell]

its a database transfer to make the site better and faster and it comes with the downside of not being fully operational for like 2 days

you can be patient and wait

[wicked bane]

I still did not get the answer to the question we wanted 😦 i'm turkish bro

[gloomy shell]

i know youre turkish

your bot will be reviewed eventually, just be patient and wait.

[wicked bane]

So what is the purpose of being added to the site if it is not included here? I was adding to increase the number of users of my bot

[fluid oxide]

for people to invite ur bot.

which still increases the user / server count

[wicked bane]

😦

[fluid oxide]

You don't need a large number immediately. That's not the purpose of bot making

[wicked bane]

but here the virtual server is very expensive, sponsors want at least 500,000 users, everyone is striving for it

[fluid oxide]

Okay well.

[sturdy swan]

i put my bot on a new server and it takes like 3-5 seconds for it to send a message back

[calm edge]

look imma say something

[sturdy swan]

any ideas?

[fluid oxide]

#development

@sturdy swan

[calm edge]

THE AMOUNT OF PEOPLE IN YOUR BOTS SERVERS DOES NOT EQUAL YOUR USERS

A USER IS SOMEONE WHO ACTUALLY USES YOUR BOT

[fluid oxide]

Chill with the caps.

[calm edge]

Sorry it just pisses me off when people fake big numbers

[sturdy swan]

lol

[topaz salmon]

https://oguse.rs/6b05aaf1.png

[fluid oxide]

#site-status

[topaz salmon]

ah neato

[fluid oxide]

Both will work

[topaz salmon]

sorry been a while since I have been here

[calm edge]

i hate your profile picture.

[topaz salmon]

its for my server im growing

[fluid oxide]

unneeded comment. Please stop.

[topaz salmon]

Wanna add to top.gg

anyway thanks for the help fellas

[fluid oxide]

[calm edge]

ok, there is a certain congresswoman I despise. just saying

not gonna say anything else about this

[fluid oxide]

This is #support and not the place for those comments. Just saying

[topaz salmon]

I hate a specific color too, red is just ugly

[calm edge]

ok sorry sorry

[sturdy swan]

When I add the dsl bot my server doesn’t show on my profile

[sage igloo]

Can you guys cut it out?

[calm edge]

anyways, when are the issues going to be fixed?

[sage igloo]

We do not want political conversations in our server and this is STRICTLY for Top.gg Support ONLY

[topaz salmon]

hope this issue gets resolved soon
ill be waiting in #site-status

[sage igloo]

See the pins, ETA is before Monday

[sturdy swan]

When I add the dsl bot my server doesn’t show on my profile

alr

[remote meadow]

Im not able to acsess my profile page?

It says an error has occured and that I should join here for help

[delicate basin]

#site-status last couple messages and Pinned Messages here

[cyan palm]

did you try to logout and login?

[twin loom]

Hello, i put the thing that when someone upvotes the server it gets a role but never worked.

[thorn swift]

the bot i added yesterday still isnt visible on my page, should i re-apply?

[long ferry]

just be patient

[cyan palm]

you can check the pinned messages

[thorn swift]

i received a few errors after adding it

[long ferry]

wait till the issues on the pins are resolved

[agile bane]

Just made monthly payment and tried adding my server to get advertisements. seems i am not getting it to work only errors

[desert osprey]

Hi, Where go the votes rewards when the bot have 100 votes?

[merry pelican]

@agile bane #announcements

[lone anvil]

more like #site-status

[merry pelican]

yep

my mistake

[cyan palm]

it can be used on advertisements, https://top.gg/advertise/

[desert osprey]

Thanks

[merry pelican]

@lone anvil I applied on Tuesday, when will i get a response for my bot? (estimated)

[agile bane]

Why are you sending me to announcements?

[merry pelican]

I meant to send #site-status

[cyan palm]

it takes around 1-2 weeks atm but since there're some issues with the site it might take longer

[spare roost]

is the website fixed

[merry pelican]

Thanks!

[merry pelican]

#site-status

[spare roost]

not reading

[fervent bronze]

Yes, I cant edit my server

[cyan palm]

ETA is monday, you can check the pins

[agile bane]

Okay, stop tagging people at stuff when you're not being helpful at all.

[cyan palm]

it's related with the pins, please check them

[spare roost]

I need to bid by monday

[merry pelican]

Reviewers on fire

[agile bane]

@cyan palm By any chance is this an an on going issue ?

[cyan palm]

yes, you can check the pins on this channel

[fervent bronze]

Ok, When will it be fix? we are waiting for days

[viral prairie]

be patient.

[spare roost]

Yes there’s like 10 issues

[cyan palm]

All of these issues should be fixed ETA before MONDAY (aka should be fixed this weekend).

[spare roost]

o

[fervent bronze]

Ok

[spare roost]

That’s cool

[fervent bronze]

Ty

[spare roost]

Odín

How many joins do tags get

[keen vessel]

HHH

[zinc oracle]

THIS IS SUPPORT

[keen vessel]

oh

shit

[zinc oracle]

caps op

[left sluice]

cap

[kind pollen]

ademir i can't vote on bot 😦 pls help me

[winged totem]

When Will the approval or rejection decision come

[zinc oracle]

the percentage has been temporarily removed

[worldly viper]

Bot Approvals currently take 1 week, or more, to be decided on.

[winged totem]

I've Been Waiting 2 Weeks

[keen vessel]

there's issues with voting rn, check #site-status and the pins

[keen vessel]

mods arent reviewing bots rn due to website issues

[twin loom]

Hello, i put the thing that when someone upvotes the server it gets a role but never worked.

[winged totem]

It Was Ninety Percent Anyway, No Problem
(Sorry About My Bad English.)

[keen vessel]

read the pins

[twin loom]

Ok

[kind pollen]

thnk iu ademir 😄

[solemn stratus]

how does this server work im just trying to add bots to my server

[worldly viper]

This is the support server for https://top.gg, DBL, and DSL.

[zinc ore]

You can do that from the website. Just choose a bot and click "Invite" on the right

[worldly viper]

^

[solemn stratus]

yeah i know but it just takes me back here all i want is an afk bot

[zinc ore]

Not sure what you mean by "takes you back". Clicking Invite should open the discord page to invite the bot

[solemn stratus]

i got it to work

[keen patio]

i've had my server on topgg and its been stuck on 4 upvotes the past 3 days, i've tried pressing delete to take it off topgg and it just says 403 error

[long ferry]

#site-status

[keen patio]

is there any way i could take it off topgg?

[gloomy shell]

DSL is currently having issues

so youll have tow ait until its fixed

[sturdy swan]

My bot is currently waiting for approval for more than a week

[long ferry]

week or longer

also, #site-status

[golden folio]

#site-status a week or longer. The site is going through updates please be patient

[high needle]

it says not found whenever i try to add my bot

[gloomy shell]

it got added

just the site gives you an error

you'll be able to see it when the issues are fixed in a few days

[high needle]

ok

[sturdy swan]

Hello, when i try to delete a server from the list, i have a error message, can someone help me please? :3

[long ferry]

#site-status

use the report bot button instead for that

If you encounter a bot with a dead application

[odd ridge]

use auctions

thats it

oh okay

well i look like i crazy person now

[maiden sequoia]

Hello My Bot has 100 votes on the site and it says 15 credits. What am I going to do with them?

[gloomy shell]

use auctions

-auctions

[wild stone]

What are auctions? What is #bids for? Click here to find out and click here to apply for access.

[maiden sequoia]

Thnk ypı

[north socket]

Omg I'm so sorry for adding my bot to the website 3 times. When I clicked submit it told me that I was lost and I could go back or go home, I thought there was an error submitting until I checked discord. Sorry for the trouble!

[long ferry]

#site-status

[sturdy swan]

okay

[gloomy shell]

no worries nelly

it will only show up once

[north socket]

👍

[maiden sequoia]

What do I have to write?

The last question.

[midnight forge]

The last question is the page tags --> https://top.gg/tags

[maiden sequoia]

Thnk you

[midnight forge]

Np

[maiden sequoia]

@midnight forge there writes usd, du pars from the site, right? I want to be sure.

[midnight forge]

I'm not quite sure what you mean by du pars?

[maiden sequoia]

It said USD on the site, didn't it?

[midnight forge]

Yes it is

[maiden sequoia]

Okey

Thank you very much

<3

[arctic valve]

yo i need help

[keen vessel]

what do u need help w/

[long ferry]

#site-status

[keen vessel]

yeah thats known

[arctic valve]

ok

[keen vessel]

^
read the pins as well

[arctic valve]

ok thx

[keen vessel]

well

this is support

read the channel desc

[sturdy swan]

Uh sorry

[keen vessel]

at least go ask that in #general :)

[coarse elk]

why does my bot say its still beeing revied and i did not get dmd from the bot

[solemn badger]

heyo bot isn’t giving members who voted the voting role

[cyan palm]

please check the #site-status and the pins

[cyan palm]

^^

[long ferry]

#site-status

[cyan palm]

yeah there're some issues with the site right now, ETA is before monday

[solid island]

top.gg keeps saying it took to long to respond

ah shit channels aint loading

[long ferry]

#site-status

[errant finch]

I have a question. What will happen to my bot server counter if my bot becomes a bot that works only with Slash Commands?

That's exactly what I'm doing at the moment, I'm making my bot work only with Slash Commands, and when this is working, my bot will no longer send data from how many servers it is online and the bot will get offline for is not connected to a websocket.

[sage igloo]

It will either stay what it is on the site right now or say N/A

[errant finch]

my other concern is if the website will accidentally consider my bot as an inactive bot because of the offline status

it will be bad for my bot, people will see my bot offline in the website, and they will think it is turned off

With this new Discord API technology, we will have many bots working only with slash commands, showing this bots using the offline status only

[gusty needle]

Is there an ongoing issue with the Reward Role feature?

At some point over the weekend the role was unselected from the drop down list, and its not saving when I re-add the role under the dropdown menu.

[cyan palm]

check the pinned messages for this channel

[gusty needle]

My issue isn't there?

Ohh hang on I think it is

[lean edge]

Where can we report a user who has a mutual here?

[strong wadi]

Yeah

Why isn't the votes not updating?

Like, it hasn't changed for three days

• no one is receiving the role for voting anymore

[cyan palm]

you can dm me (or any mod) about that

[gloomy shell]

@strong wadi known issue with the site

Read pins

[strong wadi]

Sowwy

[gloomy shell]

No worries, just letting you know

Should be fixed by monday

[polar tapir]

i need the help

[cyan palm]

What's up?

[polar tapir]

i cant log in the pokemeow

to vote

[manic pendant]

You can’t log into the top.gg website, you mean?

[polar tapir]

yes

[cyan palm]

Read the pins

[polar tapir]

?

[cyan palm]

#support message

[strong wadi]

Will the votes earned over that time be given or no? 😮

[gloomy shell]

Yes they should

[manic pendant]

@cloud patrol

[polar tapir]

ohh so till monday the login will work

[hollow schooner]

hello

i need help

[cyan palm]

yes, likely

[polar tapir]

ok

[hollow schooner]

can i talk with someone from support?

[cyan palm]

sure, how can I help?

[hollow schooner]

The bot got kicked from my server

and now i cant add the server back to the website

[manic pendant]

@small lantern ?

[hollow schooner]

also it shows this error

[manic pendant]

#support message

[cyan palm]

There're some issues with the site right now, you can read the pinned messages

[hollow schooner]

kk

[waxen nexus]

I would like to improve my bot page

[tough trout]

Luca :o

[raw lichen]

how do i know when my bot will be reviewed if there is no queue percentage

[humble eagle]

we don't review bots while website/discord is broken

[sturdy swan]

oooooooooooooooof

[cyan palm]

it will be added again, once your bot gets approved you'll get a Dm from luca and get a ping in #logs

[raw lichen]

sad

ok

[fickle dawn]

dude i added my bot twice when i got the 404 error, thought it was just a 1 time thing. what do i do

[sturdy swan]

Is it normal to be like that for 5 days

[cyan palm]

I'm sure it's no big deal, just wait until the fix and if you see any problems later report it here again

[sturdy swan]

No % anymote

[midnight forge]

Yes, check the pinned messages in this channel and #site-status

[fickle dawn]

alr

[dusty crane]

i cannot login to the site do you guys know why

[long ferry]

#site-status

[timber coyote]

Hey

[long ferry]

#site-status

[timber coyote]

i have this and when i click, its the same

[long ferry]

read #site-status

[timber coyote]

I have read it

but i didn't see when its gonna be ok?

[long ferry]

there's no eta

just be patient

[timber coyote]

[blissful harbor]

Will we still be able to edit the bots page css or customize how we want it to look or not?

[long ferry]

Yes

that will still be present

nothing will change except the site's design mentioned in #site-status

[blissful harbor]

Yeah i saw

Thats dope do you know if there will be anything about the certified bots part

[long ferry]

no, certification is going to be removed completely

[blissful harbor]

Oh okay

Ty

[hearty mortar]

its saying my server doesnt exist

[long ferry]

#site-status

[hearty mortar]

ok Thankyou

[drowsy cipher]

i cant login

[lime elk]

Even if the site continues to put the percentages the bot continues to check the bots?

Luca still continues to check the bots despite the site no longer showing the percentage
?

[midnight forge]

The bots are not being reviewed until the site issues have been fixed

[lime elk]

Ahhh

[graceful terrace]

Auth: new users won't be able to log in just yet

When will it be okay?

[long ferry]

there's no eta

[gloomy shell]

Before monday @long ferry @graceful terrace

[sturdy swan]

are server reviews broken?

[keen vessel]

i guess they are too

[sturdy swan]

when trying to post review

[cyan palm]

Read pins please

[sturdy swan]

didnt see it in there

IF you have a problem that is not mentioned here please feel free to ask in #support

[grand ravine]

@cyan palm wouldn't it be wise to lock this channel with a message regarding the pins?

like, yall been saying the same thing the whole day

[slender falcon]

The issue you're currently having falls under:
API posting/fetching is not working properly, including webhook events.

@sturdy swan the eta for a fix for this is before monday.

[sturdy swan]

ok ty

[slender falcon]

No problem 😄

[plush vigil]

[cyan palm]

it's part of our job so, it's not problem for us

[clear solstice]

When My Bot Will be Approved?

[long ferry]

week or longer

though due to #site-status, can take longer

[tawny swan]

Website broken? Tried adding bot and its giving 404

[long ferry]

#site-status

[shadow owl]

Why I can’t login it won’t work

[long ferry]

#site-status

[shadow owl]

Upvote for animal crossing

[long ferry]

#site-status

[long ferry]

god damnit

[warm citrus]

Trying to access https://top.gg/servers/me

[long ferry]

#site-status

[jagged river]

is there a way to request stress testing for my bot?

[long ferry]

no there's not

not on this server at least

[jagged river]

i guess it's against the rules to ask people to add my bot to try and break it

[sturdy swan]

yo i need help

[long ferry]

I mean we're not a server full of test-users, you will need to recruit people from another discord

not here

[sturdy swan]

i try upvoting a vot

[long ferry]

#site-status before asking

[jagged river]

ok thanks

[sturdy swan]

it tells me to log on

[long ferry]

#site-status

[sturdy swan]

yeah what i was saying was the login window comes up saying you must log in to upvote

and then i log in

[long ferry]

#site-status

[sturdy swan]

and nothing happens

[long ferry]

read site news

[sturdy swan]

what does it say

[midnight forge]

Brand new users are unable to log in to the site, they attempt and it just keeps asking to login again.

[sturdy swan]

oh

whens it gonna be fixed?

[midnight forge]

ETA is Monday

[sturdy swan]

ah shit i guess no more dank memer rewards

[long ferry]

i mean you can still vote for the other bot list on that bot

just temporarily not for top.gg

[shadow owl]

Why I can’t vote for animal crossing I tried to login it won’t work

[long ferry]

read the pinned messages

[shadow owl]

😦 I can’t use axe and dive till it’s fixed on Monday

[long ferry]

yup

[shadow owl]

I accidentally wasted money on 1 dive and 1 axe now I can’t use em

[wheat belfry]

Hey, I added my server on the topgg* page but I cant add a role when people vote. The bot is above the role and has the permission to invite and manage roles can someone help me?

[midnight forge]

Check the pinned messages in this channel and #site-status

[wheat belfry]

I checked it but I meant like in the editing section I cant add the role and I couldnt find anything related to that

[gloomy shell]

You cant edit cause it doesnt save properly

Due to the db migration

[wheat belfry]

ohhh

So gotta just wait?

till its fixed?

[cosmic ibex]

why does this keep hapening
An unexpected error occurred, contact an admin if this continues happening.

If you believe something should be here contact us through our Discord Server or at [e-mail]

can someone help me out

[gloomy shell]

Yes you have to wait til its fixed

Should be done by monday

@cosmic ibex same for your error

[severe robin]

2 months unconfirmed 😮

[gloomy shell]

What

[severe robin]

my bot 2 months unconfirmed

[gloomy shell]

You added your bot 9 days ago

[cosmic ibex]

DAM

im trying to get my server on that site to

[gloomy shell]

Yeah it has 8ssues rn

Just wait until a fix

Should be by monday

[cosmic ibex]

depression

[severe robin]

So when is it approved?

[gloomy shell]

Around 2 weeks or more

[severe robin]

okey thx

[real laurel]

@bold spoke

[bold spoke]

whoops, didn't read that far down em ahaha sorry about that

[subtle root]

how do i pass server and library information to top.gg for the widgets?

[long ferry]

You can't

oh wait

[subtle root]

oh

[real laurel]

api?

[long ferry]

https://docs.top.gg

[real laurel]

lol

^

[long ferry]

though api is down atm

[real laurel]

yeah

[long ferry]

see pinned messages

[real laurel]

[subtle root]

might as well write the code for it anyways

oh it just hooks into discord.py lmao

but its open source so i gotta write some annoying code so its not a required file

[elder osprey]

Hello everyone I have a question it's normal that the login works 1 time out of 2

[long ferry]

[grave flax]

it completely doesn't work for me

[shadow slate]

its looped

[long ferry]

[mellow stag]

i have a question

[cunning vale]

also at mine

[mellow stag]

why is took so long for to luca send me the final reponse if my approved or decline after testing

[long ferry]

[mellow stag]

no

[long ferry]

it was not tested yet

well if you don't read the pins, then i cannot help you

as it explains what the issue is

[mellow stag]

i read 3 time

the pins

pls

[cunning vale]

i cant find the message you mean

[long ferry]

the last pin

read the message

[shadow slate]

login authorize and login authorize like 6x

[long ferry]

read pins

[mellow stag]

ok

[shadow slate]

i read pin now what

[long ferry]

then you should know the issue

[shadow slate]

its a different issue

[long ferry]

It's not

Brand new users are unable to log in to the site, they attempt and it just keeps asking to login again.

[shadow slate]

ok so

[long ferry]

Just be patient

eta is Monday

[sturdy swan]

I noticed my avg votes / day has decreased a bit, I guess that's why?

[long ferry]

The number of votes is not going up on server pages/I am not getting my voted role for servers (votes are still being processed correctly however, will show all votes when fixed).

also yes that has something to do with not being fully able to vote

[sturdy swan]

alright

so I guess the votes are still there just not showing up on sites like https://dblstatistics.com/bot/673362753489993749

[long ferry]

As of 18th of February 2021 @ 10:00am the fetcher has been stopped.
This is temporary until Top.gg has resolved their migration issues.

on that site

[sturdy swan]

Hello ! I have a little problem on your site.
When I want to vote for the Koya bot, I have a message telling me to connect, until then everything is normal but when I do "Login" and "Authorize", I have the message again and I have No matter how many times I log in, the message still pops up every time.
Would it be possible to sort it out and get some help?

Thanks for your help = D

[midnight forge]

Hello, check the pinned messages in this channel. That's related to the site issues if you can't loogin

It should hopefully be fixed by Monday

[sturdy swan]

Owh okay, thanks you ^^

[midnight forge]

Np

[kind pasture]

Wait,this is allowed?

[long ferry]

no

[kind pasture]

I report it

[cyan palm]

Thanks for your report 👍

[dim cairn]

im trying to edit a server page but everytime i click Only Update or Submit it says changes were made successfully but if i refresh the page its still the same, anyone know why?

[long ferry]

#site-status

[dim cairn]

by custom css does that mean the servers page description html?

[sturdy swan]

Support needed.. Do you have a YouTube channel on how to set it up?

[long ferry]

setup what

[humble eagle]

for?

[sturdy swan]

The bot

[humble eagle]

what bot

[sturdy swan]

I came here from suggestions bot

[humble eagle]

go to their support server

[sturdy swan]

I did

it lead me here

[humble eagle]

we don't provide support for bots

[sturdy swan]

Mhm.. odd.

Ok.

THanks

[dim cairn]

@long ferry

[cyan palm]

they led you here?

[sturdy swan]

thanks*

[cyan palm]

for what

[humble eagle]

who

[humble eagle]

click "Support Server"

[cyan palm]

https://cdn.discordapp.com/attachments/396848636081733632/785602218609868810/wrongserver.png

[sturdy swan]

That's what I clicked to go here..

[long ferry]

your bot page can use html, meaning you can also use css using style tags

[long ferry]

wrong then

press support server

[sturdy swan]

ok thanks for the support

[dim cairn]

the page doesnt have any html or css in the description, its just plain text

[long ferry]

what's the error?

are you forcing a theme?

[dim cairn]

no, im trying to edit the page but whenever i click submit or only update it wont save the changes

[long ferry]

yeah related to #site-status

I'd suggest waiting till estimated Monday

[dim cairn]

alright, thanks!

[sturdy swan]

Hey my server got banned for one of the emotes I had, I removed it

The server is called “uncensored”

[long ferry]

DM the Moderator that locked it

they should be mentioned on the lock reason

one moment

Thanks, noted

[sturdy swan]

Alright thanks

[grizzled pecan]

hello everybody! what's to write for help command?

[long ferry]

wrong server

[waxen nexus]

I can't edit my bot page

I can't modify it well

[midnight forge]

Read the pins in this channel and #site-status

[waxen nexus]

There is not any

[hallow otter]

Anyone have same problem as me ? Cannot login to vote bot

[midnight forge]

https://discordapp.com/channels/264445053596991498/714045415707770900/812464568172412938

[midnight forge]

Read the pins in this channel (The message link I just put). That is a known issue, should be fixed by Monday hopefully

[waxen nexus]

But I can't do it well

[limpid fractal]

pretty sure its a development than a wrong server

[hallow otter]

but today ady Sunday 😂

[midnight forge]

It is hopefully Fixed by Monday, doesn't mean it definitely will be.

[hallow otter]

okok thx

[sturdy swan]

@tacit zodiac hey I removed the Emote from my server, can you unlock “uncensored” now

[long ferry]

DM them, though you will most likely need to wait for a bit for their response

[mellow star]

why can’t i login to top.gg everytime i press authorize it brings me back to the home page but i’m still not logged in

[long ferry]

[sturdy swan]

Alright

[sterile niche]

I need help, not because this appears to me, if I already did everything right.

[mellow star]

oh

[worldly viper]

pins should answer your question

[sterile niche]

ok

[stoic lotus]

I need help I'm trying to log in my my alt account but it won't let me says "login or password is invalid" idk what to do pls help

[long ferry]

sounds like a discord issue, not top.gg

[stoic lotus]

Well where do I ask about it?

[real laurel]

google

[stoic lotus]

?

[real laurel]

?

[stoic lotus]

?

[worldly viper]

google your question, if you need further help you can contact discord at https://dis.gd/support

[sterile niche]

say to search in google

[real laurel]

or

reset your password?

[sturdy swan]

I can't access the page to add my bot

[long ferry]

[limpid fractal]

#site-status

and that

[sterile niche]

I have all this well look.

[long ferry]

again

[sterile niche]

But this appears to me.

[long ferry]

[sterile niche]

I do not understand I am a beginner and Spanish speaker.

[gloomy shell]

It is a known issue

It will be fixed in a few days

[sterile niche]

ah ok

[unique mauve]

Hi, is it just me or the voter's role are not automatically being added to some members right after they vote?

[sterile niche]

sorry, I did not understand that they told me to look at the posted messages.

[midnight forge]

That is a known issue atm. See the pinned messages in this channel

[gloomy shell]

No worries @sterile niche it's okay

[unique mauve]

I see, thank you for your response.

[sturdy swan]

I submitted a bot but it disappeared from the bot list

does that mean it got denied?

[cyan palm]

No. There're some issues with the site right now, please check the pinned messages

[sturdy swan]

okay

no wait uh

😳

sorry let me clarify, I submitted it a while ago and it just recently disappeared while in the verification process. I see that it's in some sort of testing server but idk where the listing went on the actual site

[gloomy shell]

its part of the issues with the site, yes

[sturdy swan]

oh alright

[gloomy shell]

its not currently being tested, as we arent testing any bots rn

it should show back up on your page in a few days :)

[sturdy swan]

thank you 🙂

One question, is there a way to se your position in the queque ?

[long ferry]

only percentage

[sturdy swan]

how?

[long ferry]

which is currently due to temporarily not viewable

[sturdy swan]

ah

ok

[gritty ginkgo]

how come when i vote my server, the vote on top.gg stays the same?

[long ferry]

[gritty ginkgo]

http://prntscr.com/102e1ih

ah

also

is vote tracker bot owned by ppl in this server?

[long ferry]

Well not officially from top.gg, but yes from a Bot Developer here

[gritty ginkgo]

seen people use it to track their votes

oh

[neon crystal]

hello i am trying to make my bot but this has happened to me 3 times now how can i fix it?

[long ferry]

check the pins

[neon crystal]

ok thank you

@long ferry whats the new ui gonna look like?

[viral prairie]

wait and see

[long ferry]

You'll see when the time is right

[neon crystal]

i cant bro lmao

so my bot has been made coorect?

[long ferry]

yes, your bot is on the site, it should appear on your profile once the issues are fixed

[neon crystal]

ok i may have posted more than one then lol

[long ferry]

It will still count as one, don't worry

[old stream]

i cant login and vote nekotina

[long ferry]

See the pinned messages

[old stream]

it asks me to log in all the time

[delicate basin]

[long ferry]

yes, we are aware of that issue

read the pinned messages

[long ferry]

yes

read the pinned messages

[lime flame]

hello

[long ferry]

Hey, can we do anything for you

[lime flame]

im trying to setup vote tracking in my server

i've done everything in the steps but it keeps showing up as forbidden 403

[long ferry]

If you're using a bot for that, I'd suggest asking in that bots server for support

though i assume it is also related to #site-status

read the pinned messages for more information

[proper monolith]

Its fixed the login error?

[midnight forge]

Not yet

[lime flame]

the problem is, that i cant see my server in my profile even with dsl in the server

im using top.gg as my listing

[midnight forge]

That is due to the site issues, see the pinned messages in this channel & #site-status

[lime flame]

ah thanks

[midnight forge]

Np

[paper vapor]

I can't vote for Owo. What's the reason for this?

[long ferry]

read the pinned messages

[paper vapor]

thx

[runic sonnet]

Is voting working as yet?

Wait I guess not

I just read up

[idle jungle]

I can't see my profile on the web ;-;

[midnight forge]

That's due to site issues. See the pinned messages in this channel for more info

[idle jungle]

ok

[dark galleon]

I’m having trouble voting

[long ferry]

read the pinned messages

[dark galleon]

Where is that?

[long ferry]

in this channel

https://discord.re/rtp.gif

[sturdy swan]

@wild stone

[narrow tangle]

i need help: people are voting for my server and its not counting it, i've checked with 3 people to double check and its not moving from 42 votes this month. and people are not getting the voted role when they vote. we have a bot and if you do -vote that brings up the link to where they can vote. im not sure what is wrong or how to fix this thankyou

[long ferry]

Read the pins of this channel

[sturdy swan]

Guys

[long ferry]

for what do you need support

[sturdy swan]

top.gg issue

[long ferry]

what issue?

make sure it isn't related to the pinned message

[sturdy swan]

when i press test webhook

i didnt get directed

[long ferry]

Read pinned messages

https://discord.re/rtp.gif

[radiant veldt]

Any update on new users being able to login?

[long ferry]

ETA is currently Monday

[sturdy swan]

hmmmmmm

I mean

I have other problem

[long ferry]

which is?

[sturdy swan]

That when I click test webhook

i dont get direct

to site

[long ferry]

that is related to pinned messages

[sturdy swan]

When will that get fixed?

[radiant veldt]

Thanks @long ferry

[long ferry]

eta monday

[sturdy swan]

it gonna be fixed on monday?

[long ferry]

It is planned to be fixed on Monday

[sturdy swan]

k

[long ferry]

that could of course change in a short time

[sturdy swan]

like tomorow

[sturdy swan]

ETA are always right

[viscid bough]

So I checked the pins and my issue isn’t listed. I’m an admin and our server isn’t listed in my server list and there’s no edit or delete buttons when I view the page

[sturdy swan]

Whats your server's ID?

[viscid bough]

760554279249117264

[long ferry]

Attempting to edit your server gives an 'unexpected error occurred'.

[viscid bough]

(Am logged in of course)

I don’t get an unexpected error

[sturdy swan]

man

[long ferry]

Just wait for Monday eta

[sturdy swan]

can u see my error

its not listed

[visual edge]

I hope top.gg fix all these issues soon :(

[viscid bough]

Its as if I’m not an admin

[sturdy swan]

You need to be the server owner or in the team with the owner

https://top.gg/servers/760554279249117264

[viscid bough]

I’ve been able to edit for months

[sturdy swan]

thats it right?

[long ferry]

Again, just wait for monday

and see if it gets fixed by then

[viscid bough]

Yeah that’s correct

[sturdy swan]

Whats your issue?

Its like when I press Test webhook

it dont direct me to any site

[long ferry]

test webhook does not redirect you to anywhere

[sturdy swan]

Try see if the server owner can try and edit, if not, then It's a site issue im afriad and you will have to wait till monday

[sturdy swan]

it sends a message to your webhook, not redirects u

[sturdy swan]

it send something in chat right?

[long ferry]

no

it does not

it is not supposed to be a discord webhook

[sturdy swan]

then what it do?

[sturdy swan]

bots can do that for u

[viscid bough]

Unfortunately server owner is banned as he was hacked a few weeks ago and topgg rejected his appeal 🤷‍♂️

[long ferry]

https://sendgrid.com/blog/whats-webhook/

[sturdy swan]

what offence?

[viscid bough]

Ads according to mod logs

[sturdy swan]

am very lazy to read this all

[sturdy swan]

I would say wait till monday as there are alot of little site issues...

[long ferry]

Too bad then, can't help you

[sturdy swan]

then why ask?

[long ferry]

The "Webhook" on top.gg is not a discord webhook

[sturdy swan]

then what is it?

fast shortcut

[long ferry]

Literally what i have sent you

[sturdy swan]

READ THE GOD DAMN SITE

[long ferry]

that is a webhook

[sturdy swan]

k

I readed it

[sturdy swan]

Is it a site ban as well?

I didnnt undersstand it

[sturdy swan]

Maybe read it slowly

[long ferry]

then you're not ready to approach using webhooks yet

Come back to it once you're able to

[sturdy swan]

can u tell me just what happeb when I press test webhook

[sturdy swan]

bruh

[long ferry]

it makes a request to that webhook

[sturdy swan]

Come back to it once you're able to

[sturdy swan]

Then

[delicate basin]

I'd suggest you go to #development if you need help with basic coding

[viscid bough]

Yep unfortunately very sad his appeal was rejected but it is what it is

[long ferry]

yeah it makes a request to it and does what you want it to do through code

it is again not a discord webhook

[sturdy swan]

oh

k

[sturdy swan]

Has he got access to his account again?

Then i got a vote bot

but I required to do this

[viscid bough]

Yeah he has his account back and has 2fa set up

[long ferry]

Ask that bot support server

not top.gg

[sturdy swan]

Sadly

[long ferry]

as top.gg is not able to help with that bot, only the support server can

[sturdy swan]

it dont have

[long ferry]

Then we cannot help you

[sturdy swan]

Then they wont accept it... if you say the account was hacked then you get it back which is extremely unlikely... they will take it as an excuse for your actions.

I found it

[viscid bough]

Even though he sent screenshots? Idk I’m not here to appeal on his behalf, it’s already rejected lol

[sturdy swan]

Please chat in either #general or #general-int. Not here as this is support

[sturdy swan]

You cant really argue with the appeals... it is what it is. Sorry

k thx

[viscid bough]

Yeah man we’ve already accepted that fact 🙂

[untold stream]

When is the site going to be fixed? Still cant login

[sturdy swan]

ETA Monday

[sturdy swan]

i dont have that issue

[sturdy swan]

bro, no need to comment

[odd zephyr]

Hola, El bot da un rol a las personas que votan el servidor asi se programo, Pero no se esta dando el rol, Que se puede hacer?

[untold stream]

Its already monday

[long ferry]

no?

[sturdy swan]

its friken sunday

[sturdy swan]

sunday

[long ferry]

https://discord.re/rtp.gif

[sturdy swan]

1 second

[sturdy swan]

Hola, Intente volver a cargar el rol preestablecido, haga clic en el rol y haga clic en otro y haga clic en CTRL + F5 y luego vuelva a establecer su rol.

[pliant flame]

i have this error do u know why ?

[midnight forge]

Read the pins in this channel

[odd zephyr]

Vaya, Muchas gracias, Ya te digo si me funciono.

[sturdy swan]

¡OK! De nada

[gloomy osprey]

Heyy I need help

[sturdy swan]

Ok

Please describe your issue

[gloomy osprey]

Ok so I just read a list of issues and mine wasn’t exactly listed

[sturdy swan]

So how can I help you?

[gloomy osprey]

But I keep trying to update it to where it adds my roles to a pfp after voting and well it doesn’t say I can bc it says.. make it allowed to Change Roles and all

I did and the bot is real high on my roles list but it still won’t let me pick the role Voted ✔️ for my server ppl who vote

[spare roost]

is the website fixed

[sturdy swan]

ETA Monday

[spare roost]

bruh

[sturdy swan]

Give the bot 'Administrator' Permissions

[gloomy osprey]

I did

[sturdy swan]

and drag its roll up above the roll voted

[gloomy osprey]

Even that doesn’t seem to work

[midnight forge]

It's because of site issues that is why it isn't working

Read the pinned messages in this channel

[sturdy swan]

its working for most peeps

[gloomy osprey]

I have it all the roles and it’s at the highest it can be right under me (Owner)

[midnight forge]

Not for everyone though

[sturdy swan]

Try clicking ctrl+f5 and try do the role again

[gloomy osprey]

I am on mobile

[sturdy swan]

if not, you have to wait till monday