support

[deft fable]

I'm sick and tired of this.
Why can't the reviewers read. I keep telling them to use the /config command to setup the bot or it won't work as they need to configurate its settings and I keep failing for telling them that they need to do the ocmmand.

Where do I report someone

[grand prism]

If you want to make a complain about mod/bot reviewer DMing Community Manager would be appropriate

[supple mica]

You can dm me

[supple mica]

Your bot was also declined once, I'm confused how you're already sick and tired of the process after 1 submission?

[wheat iris]

Does your bot really take a week or 2 weeks to get accepted to top.gg?

[lone ether]

current wait time is less than a week

[wheat iris]

Oh

Ok

[nocturne otter]

bruhhhhhh when will comment replies be fixed, its been ages, cant even respond to a bs review

[light rain]

If there is a review that breaks tos, you can dm a mod

[nocturne otter]

Not sure if it breaks TOS, but it contains some false statements

[light rain]

Can u show sc

[nocturne otter]

sc? screen cap?

[light rain]

Screen shot of the review

[nocturne otter]

I reported it so I cant see it at the moment

¯_(ツ)_/¯

https://top.gg/bot/912439139276828703?reviewPage=2 darkxgaming352

[light rain]

Then the best case is to wait

[nocturne otter]

ye

but still frustrating with the site being broken t-t any updates on the big new update, is that still a thing?

[light rain]

It will be fixes in 12

[limpid shadow]

stuff is actively being worked on, however the main site is not being updated since the changes are waaaay too much already.

[supple scarab]

when?

[lone ether]

no eta

[ripe trench]

I recently changed my bot's name for rebranding
I want to change my bot's pfp and name on bot's top.gg page
what to do?

[grand prism]

#support message

[light rain]

-refreshdata

[wild stone]

1. Go to your bot's main page (https://top.gg/bot/YOURBOTID).
2. Click Refresh Data under Creator Controls. (Click Info tab if you're on phone).
3. Click Edit and add a space to your long description. Then click Save.

💡 Note: Ensure you changed the bot's avatar/name in the Discord Developer Portal, and not the app's icon/name.

[dim axle]

@light rain My bot was rejected can i know the reason or some basic reason u declined my application (soory for double ping)

[shell inlet]

looks like you have no bots submitted from that account @sturdy swan

oh damn an alt

[dim axle]

just for testing 🙂

[wheat iris]

Can someone help me find what my prefix is?, I don't want my bot to get declined because of prefix again.

[lone ether]

does your bot use slash commands?

[wheat iris]

Yes

[lone ether]

then use /

[wheat iris]

Ok tyy

[lone ether]

np

[wheat iris]

Submitted bot

I hope it gets accepted....

[light rain]

If your bot is decline, you can dm the reviewer who review your bot for more detail

[wheat iris]

Ok

[cunning helm]

I keep getting “Encountered an error while adding a team member” while trying to add a user to my team

I’m assuming User ID should be their Discord id #?

[gloomy shell]

No, it's their top.gg id

-topggid

[wild stone]

Finding Your Top.gg User ID

You can find your Top.gg User ID on your Top.gg profile.

Follow these steps to find your Top.gg User ID:
Click here to navigate to your profile.
Copy your Top.gg User ID from the address bar.

[unborn briar]

Does top.gg have an api call that can get my bots rating? like the stars 5/5 or whatever?

[zinc oracle]

Not currently

[unborn briar]

Any plans to do that? Top.gg being the biggest bot list, if I wanted to show off "we have 1000+ 5 star reveiws" I feel like that is a pretty compelling arguement of why to add the bot, and top.gg being the biggest bot list is the best, most accurate source for that info

I could hard code it in but then if it changes then I have to manually change it and I don't want to do that

[ripe trench]

-tags

-tag

[urban venture]

how?

[grand prism]

Just ignore it

This is an optional field

[urban venture]

can't submit bot

[vagrant wigeon]

-submitbot

[wild stone]

@urban venture

Please make sure you have filled out these required fields:

• Headline (short, catchy phrase about your bot)
• Long description (what your bot is about, its commands, etc)
• Prefix (., /, t!, owo, etc)
• Categories/Tags (No spaces - Known to cause issues)

If you still can't submit your bot, make sure your ad blockers/VPNs are off

[urban venture]

where do I use it

no work

[lone ether]

read the embed 🙏

[ripe trench]

Can someone help me out!

[light rain]

Wierd i never seen this kind of issue, you can wait for other peeps to help

[dim axle]

Sorry for ping but could u please check ur dm (My bot got rejected 2 times)

[ripe trench]

what can be the issue when i preview the code in vscode it's like this

[lone ether]

refresh or clear cache

[wheat iris]

Wait what bot is that???

Nvm

[limpid shadow]

If you want to report that logging in is not working, we are aware. There's some maintenance ongoing on our authentication system.

See #site-status for latest updates

[inland grove]

Bot reviewers are volunteers right?

[gloomy shell]

Correct, they're part of our volunteer staff team.

We do compensate our volunteers, however.

[inland grove]

In which way? Or it’s not disclosed?

[gloomy shell]

Its not disclosed, no.

We would like people to apply and want to volunteer because they want to volunteer, not be paid 🙂

[grand prism]

And now everything is a lie so that people will be more willing to apply

[gloomy shell]

The cake is a lie

[light rain]

Indeed

[sweet grove]

🍰

[plain igloo]

indeed

[lone ether]

we get candy per bot reviewed

topgg made me fat

[light rain]

@fluid birch

[light rain]

4k As in total pixel

30x23 = 690
-# yes i counted it

[hasty sequoia]

Can someone help me

[pseudo heart]

Arent those "fake reviews"??? Its lit a review just to to make it 5 star

[dreamy lark]

Thats actually my gf

I did not force her into doing it

[low cave]

Bro thought I'm fake 🙏

[simple ermine]

[eternal knot]

It's been so long since I could normally reply to people's reviews of my bot and the replies be shown on the bot page. Why is it taking so long and is there an ETA?

[light rain]

There is no ETA atm

[left stone]

i forgot abt this for so long

!bal

i cant even rember the commands

$bal

nvm im in the wrong thing

[upper crystal]

How do I get this bot to be visual to everyone, not just myself?

[gloomy shell]

Is this your bot that you're developing, or just one you're using?

[upper crystal]

Using

[gloomy shell]

you can't. That is a setting that the developer sets when creating the command

you could try joining their support server and asking if its possible another way

[upper crystal]

Not sure where to find?

[gloomy shell]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[gloomy shell]

Under socials, find "Discord Support Server"

[upper crystal]

I'll check thanks

[gloomy shell]

youre welcome

[opal storm]

Hi - I'm getting a 500 when trying to access my bot's analytics page. Here is the bot's app id if that's useful: 912882119276109844

[fair terrace]

I've noticed my bot doesnt have an actual pfp on the website when making auctions

[dreamy lark]

^ this is happening to me too

[lone ether]

does it have it when you're on the page

[lone ether]

can you try now?

[fair terrace]

On the bot page yes, but when on the auctions page, it does not

[lone ether]

i see

[opal storm]

Still getting a 500 (sorry for the delay)

[shell inlet]

are you the listed owner of the bot?

[opal storm]

I am

[shell inlet]

can you try accessing it from a different browser?

[lethal cloak]

when will be the list updated for music category? i have almost 40 bots above me

[silver sedge]

🤡 🤡

[lethal cloak]

lmao

[silver sedge]

[sturdy swan]

I want to make sure a bot called ather gets declined because they are using my bots src

they sent their bot before mine :/

[opal storm]

That also didn't work - I originally tried on firefox, and I tried again on edge and got the same error

[slender falcon]

Can confirm this is a bug for me too

[light rain]

-how2report

[wild stone]

@sturdy swan

How to report a bot

If you find a page that violates our bot guidelines and would like to report it, please do so using the report button.

From there you can select a reason and add additional information to the report. When submitted, our site moderators will receive the report and open an investigation if deemed necessary. You will not receive any notification about the resolution to your report.

For more information, refer to this article

[fierce swallow]

https://top.gg/bot/788814313930096662
How can i update my bot's profile picture?

[shell inlet]

-refreshdata

[wild stone]

@fierce swallow

1. Go to your bot's main page (https://top.gg/bot/YOURBOTID).
2. Click Refresh Data under Creator Controls. (Click Info tab if you're on phone).
3. Click Edit and add a space to your long description. Then click Save.

💡 Note: Ensure you changed the bot's avatar/name in the Discord Developer Portal, and not the app's icon/name.

[fierce swallow]

did not work

[shell inlet]

also if you meant how to change your bot's profile on the site, that's not possible, whatever profile picture you use on discord for your app that appears there

[fierce swallow]

it does not display the bot's current profile picutre

the website keeps fetching the old profile picture

[shell inlet]

ok i did it from my end, it fetched now

[fierce swallow]

awesome, thanks a lot

[shell inlet]

no worries

[nova bluff]

Any update related to search list update issue?

Or need to wait till new web code

[shell inlet]

you have to wait

[stable valley]

How do I get my API Token.

[stable valley]

Can you tell.

??

[shell inlet]

ignore

[stable valley]

what?

[shell inlet]

scam message

[stable valley]

is it a promo?

oh alright

[stable valley]

^

[shell inlet]

https://top.gg/bot/<your bot id>/edit and click on webhooks

youll get it

[stable valley]

ok thanks

@shell inlet
ChatGPT: topggpy is an old and deprecated module. It was replaced by topgg, which unfortunately does not support Python 3.11+

so does it mean I've to use topgg instead of topggpy?

[zinc oracle]

Probably better to not listen to chatgpt and just use the docs.

https://docs.top.gg/docs/Libraries/python

[placid snow]

How much for advertising a bot in top.gg

[lone ether]

you can read up in #auctions-faq

[placid snow]

How much does they usually go for

[lone ether]

that's up to you and your budget

[sturdy swan]

Welper not welping

[nova bluff]

Half a month

[sturdy swan]

@light rain

[gentle garnet]

your bot isn't allowed to just respond to non-prefix (or slash) commands as far as I'm aware

[sturdy swan]

😔

[grand prism]

You should DM welper instead

[shell inlet]

you have to be patient, there's a lot of hard work being put in the backend to bring the new site back on by the devs, i suggest not to ask the same question again since we've already told you have to wait till the launch

[lone ether]

I created this video as a lighthearted demonstration, but it effectively illustrates how to test your bot's functionality. A more polished version is in progress, but this should give you a good overview in the meantime. https://cdn.discordapp.com/attachments/767390925051133984/1247374797600587856/review_your_own_bot.mp4?ex=66611d4e&is=665fcbce&hm=32d3549e86827a606b9531af1efbab1849fe3dc932cbc8341c8db458a392cf29&

Give that a go

[sturdy swan]

I have McDonalds wifi bro

[lone ether]

Then idk you'll just have to talk to welper and sort it out with him since he's the one who reviewed your bot

[light rain]

Allowed (but you need to mention it in prefix n botnote)

[sturdy swan]

Check dmssss

[lone ether]

he will check when he's available please be patient

[sturdy swan]

Ok sir

[tight citrus]

Hi, how do I fix this?

also the number of users it lists is incorrect

[light rain]

Could you try this (i dont remember how to do fix this)

[light rain]

-refreshdata

[wild stone]

@tight citrus

1. Go to your bot's main page (https://top.gg/bot/YOURBOTID).
2. Click Refresh Data under Creator Controls. (Click Info tab if you're on phone).
3. Click Edit and add a space to your long description. Then click Save.

💡 Note: Ensure you changed the bot's avatar/name in the Discord Developer Portal, and not the app's icon/name.

[tight citrus]

Thanks, but that didn't work

[gentle garnet]

I, and other of my users, have noticed that when voting, it just keeps loading and loading - even if (mostly ig) the vote comes through

[mental raven]

votes still go through tho

[gentle garnet]

thats what I said

[mental raven]

didn't see lol adhd go brrrr

[lone ether]

can you send your bot's link please here

[tight citrus]

Of course, here you are: https://top.gg/bot/1331245032568524861

[lone ether]

does your server have an animated icon?

that might be it since we don't support gifs yet

[tight citrus]

yup, it does have an animated icon

and the user count? it says 110k but it's closer to 190k atm

[lone ether]

hmm

not sure about that one

let me ask

so apparently @small lantern used to fetch details but since we don't use that anymore you can't update that, think you'll just have to leave it as it is for now till the new site is released @tight citrus

[tight citrus]

awesome, no issue - thanks for clarifying!

[lone ether]

np

[noble vine]

did top.gg remove servers?

i can only find bots

i havent been on discord in a while

[vagrant wigeon]

Yeah

[fluid rapids]

One message removed from a suspended account.

[light rain]

-servers

[wild stone]

@fluid rapids

Servers have been removed as they were getting harder to moderate. For more info, please read: #announcements message

[light rain]

Eh wronh reply

[light rain]

^this

[fluid rapids]

One message removed from a suspended account.

[vagrant wigeon]

@raw frigate hey! whats the issue youre having? we can help you here

[raw frigate]

I have one issue of vote thing I had completed the vote but it is not showing and not given the pkc

And also telling you have completed it

[vagrant wigeon]

on top.gg, does the vote go through?

[raw frigate]

Ya

It is showing you have completed the vote

[vagrant wigeon]

this may be a bot-side issue then, you may need to ask on the bot's support server

[raw frigate]

Wher

Where

Can you plz tell me

[vagrant wigeon]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[vagrant wigeon]

try this!

[raw frigate]

How

I should

[vagrant wigeon]

go to the bot you voted for's top.gg page, and then see if they have a support server listed on the site

[raw frigate]

I am on phone

[lone ether]

you can find information in the "info" tab

[reef sparrow]

Hey everyone, I have a question.
My bot is linked to my alt account, so is it possible to transfer it to my new ID on top.gg?

[grand prism]

Can you access your alt account?

[light rain]

Do you have access to the account?

[reef sparrow]

yes i do

[light rain]

Send me the alt id and bot id

[reef sparrow]

in dms? or here only?

[light rain]

Any is fine

[reef sparrow]

bot id: 1083614706289348728
alt id: 1131610350886846655

I want the bot to this id (which i am using rn)

[light rain]

Got it, ill note it
You can login to the alt account to the site, and delete the bot
then you can reupload the bot to the site using this account

[reef sparrow]

ohkay.. i am doing it right now..

thanks for the help

[light rain]

No problem,
you are doing the correct thing as doing the step i mention before without telling volenteer/reviewer/staff could be consider trend abuse
in the future if you want to do another owner transfership, you can tell us

[reef sparrow]

i am not able to delete it..
the pop-up gets disappear in a second

[light rain]

Do you have any ads blocker?

[reef sparrow]

ah yeah i guess..
i am using brave

wait lemme disable it

[light rain]

Usualy ads blocker remove the popup

[reef sparrow]

@light rain Hello! I have applied

@light rainThanks man, i really appreciate it💖

[light rain]

-notdiscord

[wild stone]

@queen pilot

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[light rain]

https://support.top.gg/support/login

[gentle garnet]

@limpid shadow ref: #954488568967995472 message
this seems only to be half way fixed, as team admins still don't have the option, and also, review sorting is broken

[indigo vigil]

hey. my bot has been approved for a little over 3 days, yet it still doesn’t appear in the search

[clever raft]

dude my bot been approved for 8 days and still hasnt indexed im still waiting

[lone ether]

it can take up to 5 days, come back here if it's not indexed after that please

[indigo vigil]

alright

help my boy mikey out tho

thank you

[lone ether]

they've already been helped

[fervent crypt]

how do i get the bot developer role

[stoic socket]

develop a bot and get it approved on the site

#mod-logs message

[fervent crypt]

i did

[stoic socket]

looks like yours has been approved

[fervent crypt]

ye

[stoic socket]

if any mods see this can you role them

[fervent crypt]

thx 🙂

[gloomy shell]

done

[hallow frigate]

hello, small question: is there a way I can delete an old review on my bot top.gg page? if yes how and if no it's ok. thank you!

[lone ether]

you can report the review

what's your bot page?

[hallow frigate]

one sec

[hallow frigate]

https://top.gg/bot/1213495446035628072

this is my bot

[lone ether]

im guessing you want to get rid of the 4 star review?

it seems to be a valid review

[hallow frigate]

yes cause 3 months ago I removed the nsfw command from the bot and I tried contacting the person on discord but didn't add me back. don't know if he left to discord or idk

[lone ether]

ah

let me check your bot then i'll see

[hallow frigate]

and yesterday I received a dm from someone asking about the nsfw command

[hallow frigate]

okay thank you

[hallow frigate]

that's why I want to remove it

[lone ether]

okay looks good to me, removing

[hallow frigate]

thank you

[astral fable]

Is there a way to check if my vote 4 reward system is working without listing my bot?

[grand prism]

No, because the bot must be accepted on the site so that you have access to the API and so that you have access to the webhooks tab

[gleaming sky]

hey, my bot got declined saying its a copy, but i can share screenshots of my code base that's its not similar to any of the mentioned code, even i texted the reviewer but got no response regarding my application and it's quite disappointing that no communication has been done before declining to confirm if it's a clone or not

[grand prism]

Reviewer will answer you as soon as possible. Remember that there are other people ahead of you who probably contacted them faster and must answer them too

[gleaming sky]

thanks for the info it's already been more than 12 hrs let's see how long it takes

[grand prism]

They usually reply within 24 hours, but if they don't reply after 24 hours you can send a "bump" message

[lone ether]

-wearepeople @gleaming sky

[wild stone]

@gleaming sky

Our staff team consists of dedicated volunteers who generously contribute their time to assist you. Please bear with us if there's a delay in our response – we're juggling other commitments too! Thank you for your patience. 🙏

[nocturne otter]

Is there a mod avilible I can DM to handle a review issue?

[light rain]

Dm them

[nocturne otter]

any of them? sure, thats usually not allowed

[lone ether]

@nocturne otter you can dm me

[harsh timber]

Hi y'all someone can explain how I use the server

[shell inlet]

can you elaborate? what server?

[harsh timber]

this isn't server?

[shell inlet]

yes, this is a support server for https://top.gg

[harsh timber]

K tnx

[rocky pasture]

The review pages don't work. Clicking through the buttons to go to next/previous page sets reviewPage=NaN and breaks it

[lone ether]

is it for your bot page? could you send the link?

[rocky pasture]

Happens on all bot pages

Clicking forward/back sets page to NaN

[lone ether]

let me check

can replicate

cc @limpid shadow

[rocky pasture]

[lone ether]

thanks for report

[rocky pasture]

The numbers work it seems, just not the arrows

[limpid shadow]

I'm aware, it's solved in the rewrite -- not planning to update the legacy site with these fixes. As a workaround use the numbers

[rocky pasture]

Ah okay perfect. Other than that, reviews work well. Great work

[limpid shadow]

rewrite out soon

[rocky pasture]

Looking forward to it

[fading sierra]

how can i display the number of servers my bot is in , on my bot page

[fervent crypt]

will i run into any issues changing my Bot's name?

[light rain]

Nope

[lone ether]

-servercount

[wild stone]

@fading sierra

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[fervent crypt]

ty

[indigo vigil]

it’s been 4d since my bot was approved. yet it’s still not showing up on searches. i was told to wait 5 days to see, but i have ads that are supposed to be going up today, will they still show up correctly?

[lone ether]

let me check, one min

[indigo vigil]

alr thank you

[lone ether]

cc @gloomy shell been an issue with multiple bots, no fix has been found (they waited 5+ days)

pinged cuz ad related, thought you might know

[gloomy shell]

I will talk to a dev and get back with you both

[indigo vigil]

cool, thanks

[lime yarrow]

Hi all, this might be wrong place (I'm sorry let me know if so and I'll move to the right place). I'm wondering is there a way to post changes to the registered bot in top.gg or is it just a matter of updating the description?

[zinc oracle]

You can just edit the description

[lime yarrow]

Is the description markdown enabled or html?

[zinc oracle]

Both, markdown and html work

[lime yarrow]

Thank you!

[sturdy swan]

ads shows up

[indigo vigil]

sick, thank you. though i’d like my bot to be searchable while it’s being promoted 😭

[cursive valley]

forgot to ask abt this. but, why did my bot get declined for this?
Czech Skin Checker does the same thing, and its on top.gg.

[pearl furnace]

Sometimes, bots can get declined for a bunch of reasons, like not meeting certain guidelines or having features that don’t align with the platform's rules. Even if another bot like Czech Skin Checker is up there, it might have passed the review for specific reasons. Have you checked the guidelines for submissions?

[cursive valley]

i got a dm saying it got declined cus it gives me full access to the users account, and thats not allowed.
but, Czech Skin Checker does that too. so, idk.

not really another way to do it lol.

idk

[zinc oracle]

Got the bot ID? I'll make sure to make this a priority.

[cursive valley]

ngl. cant tell if ur serious lmao.

[zinc oracle]

Yep, already working on it.

[cursive valley]

854516721385996328

[zinc oracle]

Thanks

[safe phoenix]

top.gg uses an unsupported protocol.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH

[zinc oracle]

The site is being worked on. #site-status message

[cursive valley]

i seriously cant tell if ur being serious lmao.

[safe phoenix]

Ohk thanks

[zinc oracle]

Its an important report.

[cursive valley]

[bronze finch]

Hi! I am still unable to vote

[shell grove]

Same

[zinc oracle]

try a cache clear first

[wild stone]

How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari on iOS or Safari on MacOS
Instructions on Opera
Instructions on Brave

If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

[zinc oracle]

^ if this doesnt work get back to me

[balmy trail]

I can't vote

[zinc oracle]

is it giving the something went wrong error?

[potent ridge]

Done clearing cache but still cant vote

[mighty jackal]

same

[sturdy swan]

Same

[zinc oracle]

Can one of you try this?
#general-int message

cc @limpid shadow

[potent ridge]

Im on phone sadly

[sturdy swan]

I can't, on phone as well

[zinc oracle]

okay, for now try another browser or device

[limpid shadow]

I'll check if i can repro on my phone

Thanks for reporting!

Cool, I can reproduce

I will fix asap

[unique vector]

bro why ?

[gentle portal]

I will kill if I lose my voting streak.

[glad tapir]

@limpid shadow fix api error

[gentle portal]

:(((( AGAIN

How do I vote for dummies?

[tired drift]

uh how is it possible that two team members are owners?

[glad tapir]

Ya

Fix

[gentle portal]

My vote is broken

: //

[limpid shadow]

looking into it

what did it say

[gentle portal]

Empty

It doesn't load the button or the text

[limpid shadow]

mobile?

[gentle portal]

Yup

I couldn't find my cache to clear

[limpid shadow]

try desktop for now, im fixing mobile right now

[gentle portal]

Hhh ok.

[final swallow]

on desktop rn, just says this when i click vote

[limpid shadow]

could you give me a HAR file? https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting

DM it to me please

ah found a lead -- seems to be chrome

[gentle portal]

but im using edge..

[limpid shadow]

it's chromium based

same browser under the hood

[gentle portal]

oh

[limpid shadow]

odd though

[gentle portal]

so chrome is broken..?

[limpid shadow]

but I appreciate the collaboration!

I pushed a potential fix

I'll let you know when you can retry your vote

[gentle portal]

im gonna lose my streak in the morning..

[final swallow]

dm'd btw

[analog coyote]

it seems support server invites are going to the wrong urls now

[gentle portal]

[shell inlet]

you can ask the bot owners to restore it back, maybe they don't know about this issue yet please ask them if it matters, normally the bot owners restore the streaks during site outages

[gentle portal]

This dev just hands out premium currency

My shi gone as hell

They "extend" their streak but it never seems to work for me

[quaint folio]

ive tried to vote for karuta but it keeps saying something went wrong please try again later

[shell inlet]

hey this is being actively fixed right now by the dev!

sorry for the inconvinience

[gentle portal]

Did we turn the site off n turn it back on? xd

[quaint folio]

oh ok thank you

[quaint folio]

its ok

[limpid shadow]

hi could you try again? :)

@gentle portal@quaint folio

[limpid shadow]

will fix!

thanks for reporting!

[quaint folio]

sure

[gentle portal]

My mobile is still being empty

My PC still says.. The same crap

Smth went wrong try again later

[limpid shadow]

can u try incognito

[limpid shadow]

did it work?

[quaint folio]

im trying on my laptop my phone didnt let me it just kept having the spinny circle thing go round and round and the vote thing in like a dark color

[quaint folio]

same thing again

[limpid shadow]

ah ok

[ivory hinge]

[tired drift]

I had to wait until the ad started playing

[limpid shadow]

could you do this?

right click on both

[quaint folio]

i did and it still didnt work

[gentle portal]

So.. Was the network bad before the update?

The "network maintenance" thing

[limpid shadow]

we did a large rewrite

[gentle portal]

But was smth wrong w it before..?
I'm just saying cuz it seems like

We meddled w smth that's not broken

And now it's broken

[limpid shadow]

a lot of the site was broken

[gentle portal]

Ooh

[limpid shadow]

we improved a lot of things over a year

we see only a handful of users are having issues with the new voting api

its ok it should be resolved soon

[gentle portal]

It's cutting into my sleep schedule, Im not sure I can wake up before my streak dies

So it's really

Infuriating

And the dev basically said they're not gonna extend my streak

[acoustic flame]

page isnt loading and updates/info pages arent clickable

[limpid shadow]

try refreshing

[acoustic flame]

still the same

[remote storm]

I can't vote

[acoustic flame]

tried incog too

[limpid shadow]

[remote storm]

Tried many times

Without brave shield aswell

[somber parcel]

if this is an actual widespread outage that developers should be providing comp for, transparency in #site-status would be really beneficial to communicate this to developers

the way i heard about this was "um top.gg told me to come here to mimu to fix it" and i was reading it like ❓ how can i fix this omegalul

[limpid shadow]

do you have any errors in your network log or console on your browser?

[night panther]

yes

[pseudo heart]

I had it before. But it works now

[remote storm]

Mine doesn't

[limpid shadow]

could you try again in 30 seconds

[remote storm]

Ohk

[limpid shadow]

i just made a change

[acoustic flame]

ooh interesting, yes I do. It seems like the redirect in my invite is causing issues, is that correct?

[slender falcon]

The errir I get when trying to do it veld

I am logged in fyi

[limpid shadow]

what is interchat?

that is not something related to top.gg

[limpid shadow]

can you check if you have a graphql_token cookie?

[slender falcon]

Can do

[acoustic flame]

that is the bot's website. I've set the invite link to www.interchat.tech/invite on top.gg

it did work until yesterday tho, weird

[limpid shadow]

shouldn't cause any issue

[acoustic flame]

okay I don't know what did it, but it seems to work now! Thanks

nope nvm it worked for a sec and again starts to load. Could you check what's wrong? https://top.gg/bot/769921109209907241

[limpid shadow]

awesome

weird im seeing it

seems to be related to your iframe

[acoustic flame]

darn

[limpid shadow]

try removing your iframe

[acoustic flame]

it worked just fine yesterday

[acoustic flame]

that does it, and the page loads. Quite strange though. Any idea what could be causing this?

[shell inlet]

yeah sorry should have specified that's how most of the developers do, my bad for making it sound normal

[acoustic flame]

It's just a simple iframe, so the issue is probably on my end. A few hints might help me figure it out, haha

[limpid shadow]

seems to be a nextjs router error

if you use nextjs or next image it might try to preload them, realize the site is not top.gg, and break

[limpid shadow]

were you able to vote?

(if not try now?)

[sturdy swan]

Still doesn't work on mobile

[limpid shadow]

good to know

[acoustic flame]

ahh that makes sense. I'll look into how next/image handles preloading, thanks a bunch

[gentle portal]

Both my devices still having their issues after just trying again

[limpid shadow]

ok thanks

[gentle portal]

I finally removed my cache tho but that did not fix it ;((((

[limpid shadow]

did you use this method?

[gentle portal]

Idk what any of that is -

I have no idea what I'm looking at

[acoustic flame]

btw removing the iframe did fix it, but it also made the vote count drop from 31 to 17 ... and the bot's profile picture disappeared too lol

[limpid shadow]

its instructions on how to clear your cache on PC

[gentle portal]

Oh! Thanks

[limpid shadow]

icon: refresh info on the sidebar

[gentle portal]

I did it in my browser settings, is that enough? Or.. Is this different?

[limpid shadow]

that should also work

[ivory hinge]

not working for me tho..

[limpid shadow]

yep looking into it

[acoustic flame]

I dont see it, should I try logging out and in again?

[shell inlet]

-cacheclear here's the guide for different browsers

[worldly atlas]

voting not working on PC and phone

[wild stone]

How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari on iOS or Safari on MacOS
Instructions on Opera
Instructions on Brave

If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

[ivory hinge]

thankies veld..

[nova bluff]

@limpid shadowbtw veld it would be great if you give username + avatar in api webhooks

[worldly atlas]

ctrl F5 also didnt work

[sturdy swan]

On Android Chrome, I couldn't vote, so I clicked on settings on Top.gg site then used the back button and tried to vote again and it worked. Not sure what I did different but it worked.

[shell inlet]

use this button on your bot page under creator controls

[shell inlet]

if you weren't able to vote around few 10-15 minutes ago, try this method and retry voting

[worldly atlas]

looks like clicking "go back" and then going to the vote page again works

[sturdy swan]

Yes

[limpid shadow]

weird

[acoustic flame]

I'm unable to see those buttons unfortunately. #support message
I tried clearing cookies and site data, which lets me see the correct vote count and icon now

[nova bluff]

many people are having it

https://cdn.discordapp.com/attachments/1248514511636402220/1341650211864576020/image.png?ex=67b6c4a1&is=67b57321&hm=b78eab24486ad8f5b8786fee823e17ed32a2aa8de5723f00e772b3aab5c8cf6d&

[shell inlet]

did you clear cache?

[nova bluff]

yeah

[shell inlet]

can you give me the bot id i can do it from my end/let me check if i see it

[acoustic flame]

alright

769921109209907241

[shell inlet]

https://top.gg/bot/769921109209907241

[nova bluff]

you can try ur self

[shell inlet]

okay i can see the icon now and the votes are back to 31

[nova bluff]

957901613463380008

here

every body who try to vote have that

even after

clear cache

[gentle garnet]

i've reset my entire browser data, voting is still behaving the same (aka not)

[shell inlet]

Veld was asking HAR files if it's still not working, https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting can you dm him? and mention which browser

[shell inlet]

worked for me

im on safari

[quaint folio]

so it finally let me do the verification thingy (where you do something to verify ur not a bot) on my phone but it still says the same thing

[gentle garnet]

I was on mobile/chrome, but can try

[nova bluff]

i am using chrome

[shell inlet]

ah on mobile, he's fixing for mobile right now i think

[acoustic flame]

Thanks but well- on my end the icon is indeed back. But the vote count is still at 17

[gentle garnet]

ah thought both platforms were the same issue

sorry then

[shell inlet]

it works on desktop?

[shell inlet]

can you see the creator controls?

[gentle garnet]

GNU Linux/Chrome

[acoustic flame]

nope I can't

[quaint folio]

ill try again on my laptop

[nova bluff]

fixed now i guess

worked now

[acoustic flame]

this is what I see

[shell inlet]

can you try clearing cache and do now?

i can see, if you're still not this might be a bug

[quaint folio]

yeah on mine i cleared my cache and still its ok tho ill be patient and wait until its fixed :)

[limpid shadow]

im deploying a build that updates the bug that fixes the "back and forward" solution and solves it instantly

should be there in 20 minutes

[quaint folio]

oki

[acoustic flame]

still cant see it

[shell inlet]

okay ill try to repro this on my end for my bot on a different account and report the issue, thanks!

[limpid shadow]

what can't we see

[acoustic flame]

creator controls

[shell inlet]

creator controls

[limpid shadow]

oh wacky

[acoustic flame]

alright, thank you!

[limpid shadow]

i will check

[acoustic flame]

[bronze finch]

I have cleared cache/ data, tried different browsers but still unable to vote

I get this same error

Tried brave, chrome. I am on mobile

[limpid shadow]

can u share a HAR with me?

[bronze finch]

HAR ?

[limpid shadow]

https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting

(please through DMs, it may contain some information about you that is top.gg-specific)

[bronze finch]

Hmm ok

[limpid shadow]

just try to vote

then export that as HAR

and I can inspect your errors

[nova bluff]

did search got fix in patch?

[limpid shadow]

a lot of client side issues got fixed

i can't update the backend without fixing the frontend first

[ivory hinge]

Yay!!

[limpid shadow]

nice!

[ivory hinge]

[limpid shadow]

@bronze finch @quaint folio @worldly atlas @gentle portal could you try again

let me know if it is fixed for you now

[bronze finch]

Yes. It's working

Thank you

[quaint folio]

yes tysm

[gentle garnet]

can also confirm for android/firefox

@limpid shadow have you already seen that the support links are broken

[limpid shadow]

yea

awesome

mobile still is infinitely loading

which is weird

im glad most people got it fixed now

[gentle portal]

My PC voted now

[limpid shadow]

yay!

[shell inlet]

-cacheclear @reef yacht let us know if it still doesn't work after this

[wild stone]

@reef yacht

How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari on iOS or Safari on MacOS
Instructions on Opera
Instructions on Brave

If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

[uneven solar]

my bot lost it's avatar, and doesn't show up in search...

[shell inlet]

-refreshdata

[wild stone]

@uneven solar

1. Go to your bot's main page (https://top.gg/bot/YOURBOTID).
2. Click Refresh Data under Creator Controls. (Click Info tab if you're on phone).
3. Click Edit and add a space to your long description. Then click Save.

💡 Note: Ensure you changed the bot's avatar/name in the Discord Developer Portal, and not the app's icon/name.

[shell inlet]

can you give me your bot id

[uneven solar]

901245095502819358

no creator controls

[lone ether]

huh

https://top.gg/bot/901245095502819358/edit

that doesn't work?

[shell inlet]

this is known veld is working on it right now

[lone ether]

nvm

[uneven solar]

it does

[lone ether]

yeah mb i realised what u meant after

[unique cloud]

The vote button on top.gg website just keeps loading

Any other way to vote or way to fix it?

[limpid shadow]

use desktop for now

[rare fiber]

I can't find #youtube tag in the website

What was changed

https://top.gg/tag/youtube
this used to showup in search

[sick mural]

Hi, desktop vote also doesn’t work. Any solution?

ok desktop worked, mobile still have issues.

[limpid shadow]

yeptrying to debug mobile

[rare fiber]

@limpid shadow was this removed with the latest commits?

[limpid shadow]

ill get back to u when i can

[rare fiber]

aight tyt

[tired drift]

Hey, how do I know if a reported review has been processed?

[fossil iron]

Hey @limpid shadow, I think your update broke the Top.gg API
My bots are getting a 405 Method Not Allowed every time they try to update their info

[shell inlet]

hey you can check #topgg-api for the info

[limpid shadow]

Yeah I'll fix it soon

Some bugs on voting for iOS first

[fossil iron]

Okay, thanks 👍🏽

[lone ether]

it'll either be removed or you'll see the moderation message being removed from the review

[tired drift]

Ok thanks. How long does this usually takes?

[lone ether]

a week at best

[hasty flint]

What should I do if voting isn’t working for me?

Is there somewhere I’m supposed to put a request in?

Ik the site is being weird for some people, if we can’t vote in time, will we keep our streaks?

[vagrant wigeon]

the voting issues are primarily on ios i believe, so if you have a different device try voting using that!

otherwise its a matter of patience unfortunately, it is a known issue and will be fixed as soon as it can

[hasty flint]

Oh, ok

[hasty flint]

Thank you!

At least it’s known abt tho

[vagrant wigeon]

np!

[deft swift]

Can you help me check this issue? I want to access the webhook menu and view the Top.gg token and votes. However, the page keeps loading indefinitely.

I have tried using different browsers, but the issue persists.

Interestingly, when I check my other bots, everything works fine—only this specific bot has the issue.

The client ID of the affected bot is 928966154817523723.

[shell epoch]

Same with my bot

[lone ether]

might have to wait a bit cuz of the rewrite release there's bugs and stuff

cc @limpid shadow ^^

[twin kiln]

i cant vote to izzi bot, it keep giving me message i voted 12 hours ago, and in izzi bot, it says i can vote now, also i notice that when i open the voting of izzi, it wont show the count down, 4,3,2,1 vote , it just refresh the voting site, that i can vote right away

[blazing badger]

^ same same

[vagrant wigeon]

if you try using a different browser, does it still happen?

[blazing badger]

yup

[vagrant wigeon]

it does look like the vote has gone through on top.gg's end though

[twin kiln]

i try my mob+laptop at work, same

[stiff forge]

Has the new rewrite version of Top.gg been released?

[vagrant wigeon]

yepp, #954488568967995472

[stiff forge]

But the site doesn’t look changed; the previous inconsistent ranking bug still exists.

[rancid fiber]

It’s not letting me vote (for Karuta if that matters) I turned on reminders for voting and went to vote after it pinged me like usual. I had to log in again, which happens sometimes… but now the voting button isn’t working. I’ve watched several ads and tried several different fixes.
(Turning on and off WiFi)
(Opening a new link to the voting)
(Closing and opening the app (I’m on iOS))
(Clearing cache)
(Changing color… which oddly had the voting button half-way work. It was a workable button and pulled up the picture selecting screen… but then failed to do anything after and gave an error message)
(Manually logging out and back in)

I’ve noticed that sometimes the loading bar at the top of the screen gets stuck since this started.

[vagrant wigeon]

oh there are voting issues on ios right now. try using another device if you can

[rancid fiber]

Ok thanks

[vagrant wigeon]

if not, you will need to be patient until it has been fixed 🙏

[rancid fiber]

Is there a way to be pinged when there’s issues like this/when they are fixed?

[vagrant wigeon]

you can turn notifications on for #site-status

[rancid fiber]

Is there a way to get the status notifications role?

[vagrant wigeon]

There you go ive given you the role also!

[light rain]

or use id:customize

[novel sonnet]

why does my bot not showup when i search on the top.gg website when it got aproved?

[light rain]

it takes a while to be indexed

[novel sonnet]

oh like how long?

[light rain]

usualy it takes up to 2-3 days

[novel sonnet]

ok thanks

[sturdy swan]

Is this part of the status issues at the moment?

[gentle garnet]

yes

#topgg-api

[limpid shadow]

ios voting should work again :)

[storm galleon]

hello, is there an issue with bots voting currently for top.gg?

[limpid shadow]

hi what platform are you seeing issues with?

[silent bough]

I've voted for my bot when I should've still be in cooldown, and the vote wasn't sent to the bot. I cannot vote again

[lone ether]

wait till cooldown over

there's voting issues atm

[storm galleon]

1. iOS (currently using iPhone 6S Plus with iOS 15.7.8, checked voting for @Tatsu, didn't help that i got vote rewards unfortunately)
2. PC (currently in chrome web, tried to check voting for the @OwO and @reaction bot, i actually voted 7-minute behind and got rewards for @OwO, but @reaction bot had its unique cooldown and i should have been expected to vote at <t:1739964240:F>, so i didn't get the rewards and even after i voted after the cooldown was over, the same issue still happened)

[limpid shadow]

Ah yea, with the rewrite the vote cooldowns were reset

Apologies for that

😔

It shouldn't happen again though!

this was our once and never again rewrite

[keen ginkgo]

I'm still getting a 500 status when updating stats.

[limpid shadow]

yea its being fixed as we speak

[sudden sage]

Hi, I can't vote on poketwo and sofi

[shell inlet]

hey on which platform are you trying to vote?

[silent bough]

I get an unauthorized error when I save the changes of my bot on the edit page

[limpid shadow]

let me repro

love it when i test things for a month

and shit continues to break anyways

atleast the site is much faster

[silent bough]

can relate

[keen ginkgo]

Nice

[shell inlet]

hey do you own the team?

[light rock]

yeahh

[light rock]

can i also be owner of the bot? i loss access to my previous account. but i manage to get the bot back

[shell inlet]

i can't help you with this right now, you can dm an online moderator, preferably @lone ether and she will help you with ownership transfer of the bot

[light rock]

thanks sir ❤️

[lone ether]

hello,

okay

[limpid shadow]

hello this is being updated right now -- apologies

[gilded glacier]

Fixed already? 😬

[limpid shadow]

chiiiiill im only one person

[brittle stag]

Hi, I can't vote on Anigame or Camelot, it tells me that I've already voted in the last 12 hours and I haven't, could someone help me?
Thanks

[lone ether]

can you try voting on another browser/device please

[brittle stag]

I have already tried it on PC and Android with the same results, what I have not tried is with different browsers.

[nova bluff]

One man army

[limpid shadow]

let me take a look for you @brittle stag

[nova bluff]

When you last voted

[brittle stag]

yesterday

[lone ether]

https://files.zobs.dev/f/oEKiyWM88

[whole summit]

Still saying I voted but the vote never went through

[shell inlet]

hey ^ @whole summit you probably voted during this

so you have to wait for 12 hours

sorry

[whole summit]

ahh need sleep anyway

[west saffron]

Same problem

[limpid shadow]

Sorry guys

[timid condor]

the site seems to be completely broken since last night

i need to sign in every 3 seconds

finally got all my votes through after 10 hours almost losing my streaks

[limpid shadow]

🤔 need to sign in every 3 seconds?

i have not seen that one before

[unique vector]

bro the auto poster is not working

[shell inlet]

api is being reworked atm you can see the updates in #topgg-api

[timid condor]

yeah it signed me out with the page open every single time

[limpid shadow]

huh

[lone ether]

can you try clearing cache

that's weird

[timid condor]

they messed something up with updating the api then

[unique vector]

ok

[timid condor]

its a fresh cache on private browser

[viral niche]

hi

[limpid shadow]

i will try to reproduce

i swear

websites man

[timid condor]

it might be a firefox exclusive issue

[gentle garnet]

for me the website tells me to vote when I'm logged out xd

[bright flare]

hey

i was trying to vote but they showing me already vote

[limpid shadow]

interesting I will try

[bright flare]

but i didnot

[limpid shadow]

sounds like an error

[timid condor]

i will try chromium next vote see if that fixes it

[gentle garnet]

ok lol

[bright flare]

will it get fixed after 12 hours ?

[timid condor]

yeah got that a bunch too

but it kept signing me out so

[timid condor]

it started happening after it went down yesterday

[sudden sage]

Its same for my poketwo voting too

[timid condor]

keep signing in and trying to vote eventually it worked for me

[sudden sage]

Okk

[limpid shadow]

that's really odd that it's flaky

[viral niche]

Why can't I submit? I already clicked it, but it just keeps loading and then turns back into the submit button

[timid condor]

they just messed up the update they did last night

[limpid shadow]

that's me

[timid condor]

oh sorry

[limpid shadow]

i'd love to understand what's happeining tho

because for me things are working great

and i barely see errors appear on the API

so im not really sure where to go from there

[timid condor]

it most likely thinks someone is spamming api calls since it keeps showing this

and then just blocks it

some overload protection that is too aggressive?

[lone ether]

-submitbot

[wild stone]

@viral niche

Please make sure you have filled out these required fields:

• Headline (short, catchy phrase about your bot)
• Long description (what your bot is about, its commands, etc)
• Prefix (., /, t!, owo, etc)
• Categories/Tags (No spaces - Known to cause issues)

If you still can't submit your bot, make sure your ad blockers/VPNs are off

[viral niche]

I have done everything.

[lone ether]

can you share a ss of the last page please

[viral niche]

wait

[limpid shadow]

what in the hell is your theme

[lone ether]

can you try submitting the bot without any optional information

[viral niche]

dark night.

[lone ether]

try just the required fields

name, long desc, prefix, category

you can edit in the rest later

[hollow shell]

hi i can not vote for bots it says : Something went wrong while trying to vote, please try again later i deleted cookie too

[lone ether]

https://files.zobs.dev/f/oEKiyWM88

[shell inlet]

hey on which platform are u trying to vote

[lone ether]

yeah remove all that

[cinder jolt]

Editing bot also does not work. I looked for an error message in network requests

"message": "You do not have permission to edit this entity."

It's my own bot

[hollow shell]

chrome

[lone ether]

can you send me your bot page please @cinder jolt

[cinder jolt]

https://top.gg/bot/593838271650332672/

[lone ether]

try other browsers and devices please

[viral niche]

Thx For the Tips😁

[hollow shell]

also with firefox dosnt work i tested just now

[lone ether]

np

can you try now please @cinder jolt

[hollow shell]

i check the network log and the https://graphql-gateway-518607191745.us-central1.run.app/graphql gives error 403

[limpid shadow]

can you right click on network log and save as HAR?

I'd love to take a look

[hollow shell]

i think i found it.
google wont let me to use their api in my country i think or ip banned by google by mistake ig

[limpid shadow]

oh really?

i think that's not good

we do have auth checks

[hollow shell]

yeah with vpn it works lol i test it. i have to email google support again.

thank u and sorry for distrubing

[limpid shadow]

omg

ok

[viral niche]

https://top.gg/bot/1339172316885680181 😊

[limpid shadow]

congrats!

I will update the URL to use top.gg directly @hollow shell

but i really need some rest first

[lone ether]

need any help?

[hollow shell]

this is annoying tho that i have to turn on vpn for votes. thank u. i hope it fix soon.

[lone ether]

sorry for the inconvenience! veld will fix when he can

[cinder jolt]

Hm I still get the same error response, also the preview when you edit isn't working either.

"message": "EntityType cannot parse the given literal of type `EnumValueNode`"

[lone ether]

what are you trying to edit?

[viral niche]

no thx😊

[cinder jolt]

I tried to edit the discord server link and website url

[lone ether]

can you send it to me i'll edit it for you

[junior kite]

The bot I’m trying to vote for keeps putting out that I’ve already voted, but the bot itself says I haven’t. I don’t know if that’s a yall or the bot issue and I can ss if need be?

[gloomy shell]

When did you last vote on the website?

before attempting now

[junior kite]

18 hours ago

[gloomy shell]

and when you try to vote now, the website says "you've already voted" or does it give you a different message?

[junior kite]

It’s saying “You’ve already voted in the last 12 hours”

[gloomy shell]

With the release of our rewrite, the vote cooldowns were reset. So you won't be able to vote again until 12 hours after the rewrite released (if I understand it correctly)

[nova bluff]

Same case above i guess veld solved

[gloomy shell]

which is in about 2 hours ish??

[bright flare]

same with me tho

[gloomy shell]

I would try again in 2 hours and then let us know if it still gives that same error

[junior kite]

Ah I see thanks, just making sure all was well and I wasn’t doing something wrong

I’ll let you know whether that works in 2 hours

[nova bluff]

https://files.zobs.dev/f/oEKiyWM88

[agile torrent]

I have the same problem with my bot + it gives me this error on the bot console:

TopGGAPIError: 405 Method Not Allowed
    at Api._request (/home/container/node_modules/@top-gg/sdk/dist/structs/Api.js:76:19)
    at processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async Api.postStats (/home/container/node_modules/@top-gg/sdk/dist/structs/Api.js:99:9) {
  response: Response {
    size: 0,
    timeout: 0,
    [Symbol(Body internals)]: { body: [PassThrough], disturbed: true, error: null },
    [Symbol(Response internals)]: {
      url: 'https://top.gg/api/bots/stats',
      status: 405,
      statusText: 'Method Not Allowed',
      headers: [Headers],
      counter: 0
    }
  }
}```I think the two problems are related.

[gentle garnet]

#topgg-api

[languid cloud]

Why am I unable to vote?

[lone ether]

https://files.zobs.dev/f/oEKiyWM88

[agile torrent]

Thank you

[cinder jolt]

There is an error when you click to "preview" your description when submitting a bot, but it was working yesterday
Application error: a client-side exception has occurred (see the browser console for more information).

[lone ether]

new site was deployed today, you'll have to wait till the next cooldown period to vote again

[gloomy shell]

I thought the preview button for descriptions had been broken this whole time

[gentle garnet]

it used to not preview changes but it didn't error

[gloomy shell]

oh i see. that sounds right. I'll note it down so it can get looked into

[fleet sparrow]

Im not sure why im unable to vote for one of the bots i play its telling me to login but I'm already logged in

[lone ether]

new site was deployed today, you'll have to wait till the next cooldown period to vote again

[fleet sparrow]

Oh

[gloomy shell]

does your profile picture appear in the upper right corner on the vote page?

[fleet sparrow]

Hold on

[flint yarrow]

Top GG doesn't allow me to Login when attempting to vote

[lone ether]

what device are you using?

[fleet sparrow]

Android

Phone

[lone ether]

can you try clearing cache and try again please

[fleet sparrow]

Yea

[gloomy shell]

-cacheclear

[wild stone]

How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari on iOS or Safari on MacOS
Instructions on Opera
Instructions on Brave

If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

[lone ether]

what about you?

which device are you trying on?

[fleet sparrow]

Thank you that worked

[lone ether]

[flint yarrow]

Android phone

[lone ether]

try clearing cache too

[flint yarrow]

Ok

[deft tree]

I voted for a bot (qotd bot) but the vote isn't registering. Like it says I voted on the site, but the bot itself is saying I haven't voted today

[lone ether]

If you're unable to vote, you'll have to wait till the next cooldown period to vote again (about an hour from now)! This is due to the new site being deployed today. Sorry for the inconvenience

https://files.zobs.dev/f/oEKiyWM88

[meager roost]

I voted at the top.gg web but the playing bot said i am still having the vote cds, what should i do?

[meager roost]

Oh

[gloomy shell]

when did your vote go through?

(on the website)

[meager roost]

8mins ago

[deft tree]

If you mean me, it should've been a few minutes ago when it went through

[flint yarrow]

Yeah. Deleted all and restarted and was allowed. Thank you

[gloomy shell]

And the website said you successfully voted?

(both of you)

[meager roost]

Ys

[deft tree]

Yes

[gloomy shell]

I'm not sure if thats related to the website changes or not, but I can note it down to take a look. Could you give me the web page of the bots you voted for?

[deft tree]

https://top.gg/bot/713586207119900693

[meager roost]

https://top.gg/bot/555955826880413696/vote

[weak latch]

hi, my vote got eaten

[wide mason]

rip vote streak

[gloomy shell]

Thank you, i'll get this written down. We will look into it as soon as we can

[lone ether]

see pinned msg

[deft tree]

Thank you!

[weak latch]

same, i voted, site said i voted, but bot said nope

[lone ether]

pinned msg

[gloomy shell]

could you give me the bot page you voted for

[weak latch]

https://top.gg/bot/571027211407196161/vote

[gloomy shell]

https://top.gg/bot/571027211407196161/vote

thanks!

[weak latch]

https://top.gg/bot/792827809797898240/vote

[pulsar rock]

Vote's not going through?

[gloomy shell]

Yeah we have a few people reporting that

[pulsar rock]

Users are telling me they voted but I didn't receive any webhook for them

[weak latch]

u guys should announce not to vote for now :/

[gloomy shell]

Voting still supports the bot even if you dont receive a reward for it.

I'm collecting information, I'll get it to the developer and we will look into it

[mental raven]

for me when i voted at 02:08 am EST it worked and went through got the webhook event too

[gloomy shell]

im not sure if its every time, seems like it might be intermittnent

better safe than sorry though

[pulsar rock]

I got a webhook about 40 minutes ago, but I just tested myself voting on my both my bots, and neither triggered

[maiden kayak]

Same problem, same site ^

[hasty dragon]

Cannot reproduce any issues with webhooks fwiw

[mental raven]

yeah

[indigo cypress]

Same problem, tried to vote on karuta and mudae and none of them triggered. I dont have any alt either soo it is quite weird.

[muted gust]

i jus voted for bots and it says already voted in last 12 hours but actually it didnt register

[lone ether]

see the pinned msg pls

[gloomy shell]

this is a known issue, you should be able to vote in an hour or so

[muted gust]

oh isee thanks

[indigo cypress]

Thanks ❤️

[meager reef]

will I be compensated for the vote I lost while not receiving any rewards?

[zinc oracle]

Thats up to the bot developer

[meager reef]

ah alright

[sturdy swan]

I voted for the bots but am not receiving any rewards. This is very unfair because earlier today, I voted for two bots and did not receive the reward for either. At first, I thought it was just a bot error, but now it has happened a second time.

I think it's really a problem with Top.gg.

[gloomy shell]

#site-status

[sturdy swan]

sorry

[gloomy shell]

I understand its frustrating and we're looking into it hopefully it will not last too long

[languid cloud]

How long does it take?

[weak latch]

so u guys will be able to reset it in the topgg site after fixing the issue?

for those that had their votes eaten

[gloomy shell]

reset your streaks? no, that would be up to the bot developer

same with rewards

[weak latch]

i mean, the vote in top.gg, since we need to vote in top gg to be able to get rewards, but the cd triggered in the top gg site

[gloomy shell]

we won't be able to reset the cooldowns, no. veld stated that was a one time thing due to the update. you'll have to wait the 12 hour cooldown to vote again

[main wharf]

I tried to vote but the vote button straight-up is not loading at all

Is this part of the known issue

[gloomy shell]

Are you getting a message or anything, like telling you to login or anything else?

[main wharf]

It told me to log in, and when I logged in, the vote button did not fully appear

[gloomy shell]

could you send a screenshot of what you mean?

[main wharf]

It gets stuck on this

Doesn’t actually load

It just buffers

[gloomy shell]

are you using any sort of adblocker or vpn on your device?

usually that should load an advertisement

[main wharf]

I tried it on my ipad which had no adblocker

It did load an ad, but the vote button still did not fully load

[lone ether]

wait probably 30 more mins, it should be fine then

[gloomy shell]

normally you have to watch the ad for 5 seconds and that unlocks the vote button

[main wharf]

I did that

Waited for at least a minute, did not load

Usually it would load after 5 seconds but not now

[gloomy shell]

it still has the vote button greyed out?

[main wharf]

And yes

[gloomy shell]

interesting, im not sure what could be the problem there

[lone ether]

-troubleshoot

[wild stone]

Troubleshooting steps

Make sure you are logged in the correct Discord account on Discord web: https://discord.com/login. Then log in again at Top.gg

1. Turn off ad blockers/VPNs and try again.
2. Clear your browser cache for the page (ctrl + f5 on PC).
3. Click in order: logout, then login.
4. Try a different browser (not Opera/Brave, they cause issues sometimes).
5. Use incognito mode on any browser.
6. Try a different device if you have any.
7. Wait a few hours. If the issue persists, come back for more help!

[lone ether]

try these

[main wharf]

Nvm it just got fixed

I have no idea what was happening earlier

[lone ether]

i think the cooldown period is over

[gloomy shell]

well hopefully it doesnt happen again

[sand hedge]

Hi, my votes for Tatsu, Tree Tycoon and Reaction Bot are all not sent
And the site doesn't let me vote again

[main wharf]

Actually nevermind

It didn’t register the vote

[lone ether]

see latest pinned msg please

[gloomy shell]

#site-status also might be your issue instead

[sand hedge]

So nothing can be done?

[gloomy shell]

Nothing but wait, unfortunately

[sand hedge]

Ok thanks

[main wharf]

I was having this issue since last night

[lone ether]

try again in about 30m

[pulsar rock]

[shell inlet]

api is being reworked at the moment

check #topgg-api for updates

[coral valley]

So the " you have already voted in last 12hrs " problem is happening with everyone?

[zinc oracle]

Cooldowns got reset, its happening with everyone.

[coral valley]

Oh

[ivory nimbus]

Yeah, my karuta vote didn’t register :/ but it says I can’t vote again for another 12 hours, there goes my monthly streak lol

[coral valley]

Sad

How much time it will take to fix this ?

[ivory nimbus]

And the pokemeow won’t load, that one I don’t care about but just wanted to make it known as well,

[ivory nimbus]

Might just have to wait a few hours for it to settle

There’s probs lots of people trying to vote at the same times

[coral valley]