support

[lone ether]

what exact issues are you facing?

[hallow frigate]

anyone knows why I got this error?

nvm working now

[rustic sparrow]

What happens if someone wins auction but doesnt pay

[soft star]

top.gg is down

[hallow frigate]

oh so that's why when I tried to edit my bot page i got an error but then i refreshed and worked

[lone ether]

probably going up and down, try again in a few mins

[hallow frigate]

ok thank you and will it affect the server count on my bot page?
cause I have it set to update server count every 60 minutes

[lone ether]

nah should be fine

[hallow frigate]

okk thank you

[lone ether]

if error (site being down) persists for longer pls ping me (this goes to anyone)

[hallow frigate]

ok

[hollow shell]

its down it shows snapshot

[upper tangle]

[brittle pumice]

Vote not working
What can I do?
Help me please

[supple mica]

Could you elaborate on not working?

[empty cipher]

How can I make the stars gold? I made them glow I just can't make them gold. (or yellow idk)

https://top.gg/bot/990044779800825856

<style>
body {
  background: linear-gradient(to right, #112233, #223344);
  background-attachment: fixed;
  background-size: cover;
}

body::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  background: linear-gradient(to   
 right, #112233, #223344);
  opacity: 0.7;
  z-index: -1;
  transform: translateZ(-1px);
}

body::before:hover {
  transform: translateZ(0);
}

.star, .icon-star {
    color: yellow !important; 
    background-color: transparent !important; 
    filter: none !important; 
}


.star, .icon-star {
    filter: drop-shadow(0 0 5px yellow) !important; 
}



</style>

[fluid rapids]

One message removed from a suspended account.

One message removed from a suspended account.

[unborn shell]

when i edit an announcement of my bot i cant edit or delete it

delete does nothing and editing says success without doing anything

[lone ether]

it takes time bc of cache but then again site has been having some issues so give it some time

[unborn shell]

yeah sometimes i get the error message from cloudflare that its offline

its also annoying to accept coockies every 2 hours

[lone ether]

a redesign is in the works

[unborn shell]

nice

[empty cipher]

I figured it out and it is div class "star", however I tried adding the icon and all it did was glow yellow. The star still seemed to overlap. Is there a Top.gg supporter that can tell me what I'm doing wrong?

<style>
body {
  background: linear-gradient(to right, #112233, #223344);
  background-attachment: fixed;
  background-size: cover;
}

body::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  background: linear-gradient(to   
 right, #112233, #223344);
  opacity: 0.7;
  z-index: -1;
  transform: translateZ(-1px);
}

body::before:hover {
  transform: translateZ(0);
}

.star, .icon-star {
    color: yellow !important; 
    background-color: yellow !important; 
    filter: none !important; 
}


.star, .icon-star {
    filter: drop-shadow(0 0 5px yellow) !important; 
}



</style>

Pink stars just won't disappear

[lone ether]

wrong place to ask, please go to #development

i would suggest using inspect element on a page that already does it, like https://top.gg/bot/493716749342998541

[unborn shell]

excuse me what

[empty cipher]

facts, try it out

[unborn shell]

i have stable diffusion on my pc but if smth like that is free its always sus to me

[empty cipher]

I reverse engineer a lot but I think the service is down rn. The unlimited MidJourney is working tho

• other models

[unborn shell]

[lone ether]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[empty cipher]

How do I refresh my data on Top.gg? My profile, my bot's profile, and my server's profile are all outdated.

[unborn shell]

on the website you can go to your profile to get a overview of your bots and from there you can edit the bots as well

if you already did you need to wait as it seems to be a cache issue

[lone ether]

-refreshdata

[wild stone]

@empty cipher

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[lone ether]

wrong info buddy

[unborn shell]

top.gg doesnt fetch the bot data automatically?

[lone ether]

see embed above

[unborn shell]

well yeah

[empty cipher]

Error: Component Save isn't available after I have clicked refresh data.

[lone ether]

add a space to your long description

[unborn shell]

im mind blown. anyway

[empty cipher]

done but still outdated...

[lone ether]

what are you trying to edit?

your pfp will take some time to update because of cache

i thought you were trying to edit your bot's name/icon

[empty cipher]

and my server

it looks a lot different and my member's are 800

https://gld.link/ngdb

[lone ether]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[empty cipher]

No, not my server count. My support server

[lone ether]

ah

cache again

[empty cipher]

how long does it take cache to refresh?

[lone ether]

idk about that sorry

-sitecache

[wild stone]

The issue you're experiencing is due to server-side caching. Please wait for up to 1 hour for site cache to clear before trying again. You may also need to clear your browser cache.

[lone ether]

i in fact do know (now)

[unborn shell]

you could check the page with a different device or browser. else its truly server side

[quartz plover]

the bad gateway, same as the person right below your message
after going through this channel it looked like it would happen rather often, tho I only check the last few days

I couldn't remove my botpage because the site always stopped working in the moment I klicked delete

[wild stone]

@quartz plover

To delete your bot from the site:

Head over to your bot's main page at https://top.gg/bot/BOT_ID. Replace BOT_ID with your bot's ID.
Scroll down to Creator Controls and click Delete. Then enter DELETE in the box and click the trash icon.

You can also go to https://top.gg/bot/BOT_ID/delete to skip the step above.

Note: If the pop up box closes when you click on it, please turn off any ad blockers and try again.

[quartz plover]

I know that :)

[lone ether]

Website wasn't down for long, maybe like 5-10 mins but you shouldn't be having problems otherwise

[unborn shell]

how can i contact mods here

[grand prism]

You can dm them

[unborn shell]

thx

[arctic narwhal]

How do I see if someone voted?

[soft star]

you got track it by using webhook —> #topgg-api

[arctic narwhal]

He doesn't let me see it

[soft star]

it’s under webhook and you got to make on ask in #topgg-api

[sharp ether]

fck

[grand prism]

?

[quick sonnet]

https://i.imgur.com/6UHXMVI.png
I uploaded this image on imgur and want to use it as Background URL for my bot. However when i want to save i get the error: Only PNG and JPG images can be used. But it is already a png. and i also tried JPG but it also gave the error

[grand prism]

Background url is bugged right now

[quick sonnet]

aha, thx for answer

how can i know when its fixed?

[supple mica]

-bgimage

[wild stone]

The bot page background link is currently broken. We suggest you use CSS for the time being!

Add the following code to your bot description:

<style>
body {
 background: url("INSERT_LINK_HERE");
}
</style>

[supple mica]

@quick sonnet you can do this for now

[quick sonnet]

add it to the long description above all normal description text?

[supple mica]

Yep add it to the description

the top of it works

[quick sonnet]

https://top.gg/bot/1126563173508599869

Lol, is this how the background is supposed to work?

[supple mica]

oof, then yeah we can change the css a bit to better suit it One second, let me try something

[quick sonnet]

Are you still trying? otherwise we want to undo it and wait till its fixed. cuz we have advertisment running

[supple mica]

I removed the changes I made because it didn't make it look much better :p I was looking for another example on another bot page, but ran out of time.

it's hard to do it with little css

[keen ginkgo]

website down?

[quick sonnet]

Yes, can you please message me when the Background URL is working again?

[quick sonnet]

for me its working, however shorty after editing your bot you might see an cloudflare error. refresh a couple times and it should work again

[keen ginkgo]

well, I get 500 errors...

(API)

[quick sonnet]

you mean you use an API from top.gg or the general website?

[keen ginkgo]

That's the error code it's giving me for about 2 hours now

[glass osprey]

i got a problem i need to speak to support right away

[supple mica]

Hi

[glass osprey]

who works for the website

i got a problem

[supple mica]

What's your problem?

[glass osprey]

i got a bot i made and it is listed on the website it is a verifed bot by discord i noticed an spelling error in the bot app name i contacted discord they fix the name on their end i fixed the name bot in settings on top gg but when i view the live page it still shows the old name

with the misspelling

[supple mica]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[glass osprey]

who can fix that

i did that

[supple mica]

With the edit?

I don't think you did

I did it just now, and it refreshed as intended

[glass osprey]

ok thanks i was trying it on my end i keep getting nothing

[supple mica]

anytime

[jade cobalt]

Hi. I’m trying to edit my bot and I’m getting a 403 error, even though the bot is mine. I would like to re-integrate my bot with the voting API, but I can’t edit the information 😦

[quick sonnet]

@supple mica

[echo olive]

Hello

How add server for advertize ?

[lone ether]

-bgimage

[wild stone]

@quick sonnet

The bot page background link is currently broken. We suggest you use CSS for the time being!

Add the following code to your bot description:

<style>
body {
 background: url("INSERT_LINK_HERE");
}
</style>

[lone ether]

i'll lyk when fixed

this bot right? https://top.gg/bot/764947253068562462

[raw tiger]

Hello, my application was recently uploaded, but I have noticed that the link for the 'invite' button on the page invites the bot to a server without permissions, which prevents it from developing its functions.

[jade cobalt]

yes

[lone ether]

alr

[lone ether]

that's because it's not approved yet

we invite bots with 0 permissions during testing

if approved, the invite link should be the one you originally put with permissions

[lone ether]

oh

you can change the invite link

[lone ether]

heya it should be working now, try please

[jade cobalt]

Hey! It worked, thank you so much for your help! 😁

[lone ether]

[tribal stone]

Hi , I tried submitting my bot since past few days.
I filled every information , but , On clicking Submit Bot, nothing is happening.
Doing via : https://top.gg/bot/add

[outer herald]

'-'

Translation: Application error: A client-side exception occurred (see the browser console for more information).

[shell inlet]

try using a different browser and submit the bot

or clear cache in the browser you are currently using and then submit

-cacheclear

[wild stone]

How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari on iOS or Safari on MacOS
Instructions on Opera
Instructions on Brave

If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

[shell inlet]

is this still happening?

[rugged dew]

Hello, we reported a bot that is not complying with our terms of use of our open source code a while ago and we noticed that the bot has not been removed from top.gg

[shell inlet]

dm me the bot id

or it’s page

[worldly urchin]

hey

[sturdy swan]

hypocrite stole my bot and even took my page on top.gg

[lone ether]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[tribal stone]

Hi , yes i have tried again with new browser and cache clear.
it 's still the same

[lone ether]

-submitbot

[wild stone]

@tribal stone

Please make sure you have filled out these required fields:

• Headline (short, catchy phrase about your bot)
• Long description (what your bot is about, its commands, etc)
• Prefix (., /, t!, owo, etc)
• Categories (tags that best represent your bot)

If you still can't submit your bot:

• Copy your long description, reload the page, paste it back in and fill out all the details, then try again.
• Clear your cache and try again.
• Try another browser.
• Make sure your ad blockers/VPNs are off and try again.

[lone ether]

try this

[tribal stone]

Thanks . We missed he prefix ( thought it was optional) . It worked

[outer herald]

Yes.

[lone ether]

try the steps in the latest pinned message please

[shy patrol]

I have a question regarding the applicationid when you are adding a bot, how are you able to verify it? Could you link me the part from the discord dev portal?

Nvm its basically just the botid, but then I could basically take the bot id of every bot that is not listed and just submit it, how do you verify the creator?

[sturdy swan]

Hi im having problems to vote in the site, yesterday I try to vote for Garam but the page only get freezed in You will be able to vote after this ad. The "Vote" button is in grey and the page dont have any ad. IDK if its my internet but I wait in the page and its all like I mention

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

<@&817055174613794826>

[lone ether]

try turning off adblockers and vpns

[lone ether]

yeah we don't verify the creator but if the creator does find out that their bot is listed on the site, they can request us to remove it. also it doesn't harm their bot whatsoever because it doesn't let people have access over the bot, just the bot page

[shy patrol]

I see, thanks

[limpid wolf]

I forgot to click my bot has to be online when submitting, does it still get read?

[lone ether]

you have to click the online checkbox on the form or you can't submit it lol. the submit button won't work if the checkbox isn't ticked

but if you mean that the bot is currently offline, just make sure it's online now

[limpid wolf]

Weird, thought i saw it being unchecked but its fine then ig

[lone ether]

[slate cosmos]

Hi

[shell trench]

as they are disapproving the bot saying that it does not have a help command, even though it does, I still made it very clear in the description for the reviewer to mention the bot or use .help

[fluid rapids]

One message removed from a suspended account.

[shell trench]

right, thank you very much

[light rain]

Thanks

[marble cargo]

i can't leave from a team

[wild stone]

@marble cargo

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it: Teams Overview

[sturdy swan]

i am not recieving any mail

I checked on all my emails on all folders

(pls ping me if there is an update or smth that i have to do)

[lone ether]

I think there's issues with that atm

[calm kraken]

how to get api token?

[zinc oracle]

You need an approved bot on Top.gg to get an api token

[lethal ember]

Is there a reason I can’t vote on top.gg

[grand prism]

Ad blockers and vpns

[lethal ember]

Thanks

[coarse vault]

did the site die?

[lethal ember]

Yeah I can’t even log in now

[dapper plover]

Anyone here? I am facing issues on the website. What is the cause?

[lone ether]

@coarse vault @lethal ember @dapper plover site seems to be alright now, you guys still facing issues?

[lethal ember]

Yeah I’m still having an issue loggin in - blank screen

[lone ether]

do you have any ad blockers on?

[bitter ridge]

any help?

[lone ether]

-submitbot

[wild stone]

@bitter ridge

Please make sure you have filled out these required fields:

• Headline (short, catchy phrase about your bot)
• Long description (what your bot is about, its commands, etc)
• Prefix (., /, t!, owo, etc)
• Categories (tags that best represent your bot)

If you still can't submit your bot:

• Copy your long description, reload the page, paste it back in and fill out all the details, then try again.
• Clear your cache and try again.
• Try another browser.
• Make sure your ad blockers/VPNs are off and try again.

[bitter ridge]

got it Prefix (., /, t!, owo, etc)

thank u

[lone ether]

np

[bitter ridge]

still the same issue, did i insert something wrong?

[supple mica]

Try again, but remove the category

or put in one without any spaces (1 word)

sometimes they can cause issue

[bitter ridge]

well it worked thanks @supple mica

[supple mica]

🙂

[lethal ember]

No they are off

[lone ether]

-troubleshoot

[wild stone]

@lethal ember

Troubleshooting steps

Make sure you are logged in the correct Discord account on Discord web: https://discord.com/login. Then log in again at Top.gg

1. Turn off ad blockers/VPNs and try again.
2. Clear your browser cache for the page (ctrl + f5 on PC).
3. Click in order: logout, then login.
4. Try a different browser (not Opera/Brave, they cause issues sometimes).
5. Use incognito mode on any browser.
6. Try a different device if you have any.
7. Wait a few hours. If the issue persists, come back for more help!

[maiden fjord]

I testet it 5 min ago all works fine on multiple servers

and @next kestrel ghosting me

[grand prism]

Remember that they are volunteers, they have their own lives and their response time may be up to 24 hours

[hearty dew]

@cerulean ember

I added 2 bots, both of them are like this

[winged token]

Reviewers have a life, please be patient!

It just means that your bot has not been approved yet.

You need to wait until a reviewer approves it.

[shell inlet]

hey, it's weekend, as mentioned above our reviewers are busy IRL, you can expect it to be done within a week

[ashen trout]

Hello I have a user who tries to vote but after loading the website he clicks login to discord and it brings it to an empty page. They cleared cache and tried different browsers. Any ideas?

[shell inlet]

This is an issue with discord Oauth, it's a bug which has been flagged to them already iirc and has been happening since a while

try clearing cache, not sure if it will solve but let us know

-cacheclear

[wild stone]

How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari on iOS or Safari on MacOS
Instructions on Opera
Instructions on Brave

If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

[ashen trout]

Ah thanks they tried it on chrome but didn’t work

[sweet jay]

Hello my friend is having the same issue did they find any fix

[spark hearth]

Wiping cache on Firefox app worked for me

[lone ether]

read the message directly below the one you replied to

[sweet jay]

Mb😢

[sweet jay]

I tried on safari didint work :/

[spark hearth]

you're clearing all time cache and cookies?

[lone ether]

you don't need to clear all time cache, just the page should be fine

[spark hearth]

I've had caching issues with other websites that only worked when clearing all time cache instead of just recent

[sweet jay]

Apps safari cleared history and website data

Will try now

The same thing happened

[lone ether]

yeah i would say just try again later

[sweet jay]

Yep ill hope they sort it out soon its prob doscord issue idk

[hardy solstice]

Hey @limpid shadow, any idea when someone will finally take care of TopGG again? It’s been left to rot for months. Just a date would be nice

[gloomy shell]

Veld has been working on the site for months. Stability and backend improvements have been happening for a while. Nothing forward facing has been done yet since we've been focusing on cleaning up the codebase and stability.

More major, visible improvements will happen once the site is ready for them 🙂

[hardy solstice]

I heard the project ownership is being transferred, and we had to wait for this transfer to see changes. Is that false?

Also I am not saying it in a bad way. There is really much bot owners here looking for a date for updates, especially for the fix of reviews and the fix of auctions. I cannot even bid because of how broken it is for now and it’s annoying for us but also for TopGG that probably earn less money

When I say auction, I am talking about the adblock issue

So since the lack of communication from the community managers/devs for months about it is starting to get really loud, I am just looking for some answers 🫶

[limpid shadow]

Legal stuff is only been done for a week now, we've been working on a lot of stuff behind the scenes I can give you the topgg tester role if you're interested in helping contribute by finding bugs on the current staging version

Moving ownership is a long and tedious process which took up all summer

[stoic socket]

can i get tester role

[limpid shadow]

Dinner

Done*

[stoic socket]

😋

[hardy solstice]

Sure, if that can helps

[soft star]

can i get tester role???? Please

[lethal ember]

I have a feeling it’s more a discord problem on iPhone

As I’m having no trouble on pc ☺️

[lone ether]

yeah probably

[slender falcon]

may I also get this role :^)

[wide kelp]

Where do i see if my bot has been added to bot.gg or aproved or denied

[grand prism]

If you mean top.gg then you should be pinged in #mod-logs when your bot gets denied and in #logs when it gets accepted/you make some changes

You can also search for your bot ID using the search function on this server and you should also be able to find the messages you are interested in

[winged token]

can I get the tester role

[lone ether]

not everyone can get the tester role I think only a small amount of ppl for now, they'll probably open it up for more later on

[winged token]

Ok

[tardy radish]

Hi, when I try to change go to a other page on the review section I get this ?reviewPage=NaN and it don't show the next page...

[shell inlet]

click it the second time on the button it will work, or replace the “NaN” to the page you want to change to

[tardy radish]

ofc I can replace "NaN" but evertime I want to view a new page I have to replace it manually...

But I don't think it should be like that...

[simple stone]

I have a question about the new kitchen addition. Please ping me if anyone can help out. Thank you

[shell inlet]

it is a known bug and if you read here you currently will know whats happening in the backend and #support message

[shell inlet]

-wrongserver

[wild stone]

@simple stone

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[simple stone]

Sorry, it says support so that’s where I started. Sorry to bother you!✌️

[calm silo]

how do I post server count manually?

[grand prism]

https://docs.top.gg/docs/API/bot#post-stats

[calm silo]

'manually'

[shell inlet]

you cannot, you have to manually code using our API to post server count

[calm silo]

okay, do I need to pay real money to bid?

I've sent a POST request, got success but server count didn't change to 1000

https://top.gg/bot/1019082814420963371

it changed.

[shell inlet]

yes you do

you can get more information at

-auctions

[wild stone]

Top.gg Auctions

Auctions Information

You can find out more about Top.gg auctions by reading this support article.

Current Auctions Stage

We’re currently in the stage of Auctions Bidding. This stage runs from <t:1727809200:F> (<t:1727809200:R>) to <t:1728327600:F> (<t:1728327600:R>). During this stage, you will be able to bid. At the end of the auction, you will be given 24 hours to pay.

Auctions Timing Update

Next Ads Go Live / Next Auctions Starting: <t:1727809200:F> (<t:1727809200:R>)

Next Auctions Ending: <t:1728327600:F> (<t:1728327600:R>)

Sep 30, 2024, 4:31 PM

[sweet jay]

I still cant vote for my fav bot
When i try to login into top gg the discord login screen goes white😢

[lone ether]

This is an issue with discord Oauth, it's a bug which has been flagged to them already iirc and has been happening since a while

[sweet jay]

I see so they havent updated on when they will fix it?

[lone ether]

no idea you will have to check their servers

[sweet jay]

Okay tyvm!

[lone ether]

np

you can try clearing cache and see if that works

[sweet jay]

I tried didint work

[hoary meteor]

what's wrong with this?

[grand prism]

This function is broken

[hoary meteor]

oh

[lone ether]

-bgimage

[wild stone]

@hoary meteor

The bot page background link is currently broken. We suggest you use CSS for the time being!

Add the following code to your bot description:

<style>
body {
 background: url("INSERT_LINK_HERE");
}
</style>

[lunar musk]

what timezone top.gg follow?

[shell inlet]

wym?

[lunar musk]

uh, the timezone top.gg work on

like the next day

whats 12:00am for top.gg

like when will new month begin

[shell inlet]

UTC 12 am

[lunar musk]

alr

[shell inlet]

yeah vote resets at that time and

auctions end every tuesday at 7pm UTC

[lunar musk]

yeah, we gonna thrive this month haha.

[lunar musk]

oh

[vague kayak]

not really sure what to do but im trying to appeal a ban on a game n it showed the link for this discord

[lone ether]

-wrongserver

[wild stone]

@vague kayak

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[lone ether]

#auctions-support

[quick sonnet]

thanks

[lone ether]

-refreshdata @fleet geode

[wild stone]

@fleet geode

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[shell trench]

@next kestrel

[shell inlet]

this isnt related to us, it seems like you are having a discord related issue

-notdiscord

[wild stone]

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[gloomy shell]

discord townhall does not provide support with discord itself

only with townhall and moderation issues

click on "add an account" and add your discord account, then you'll be able to login no problem

the account that is there that isn't yours, who knows why its there. someone else logged in on your computer

[hallow fractal]

oh ok, thanks

[lunar musk]

hlo

so how does the listing in top.gg/tag/xyz (or for example /tag/music) work?

votes?

and same question for search

[hoary idol]

Hello, it doesn't let me add my discord server.
Once I am about to add it to top GG it redirects me to the searching page

[lone ether]

-servers

[wild stone]

@hoary idol

Servers have been removed as they were getting harder to moderate. For more info, please read: #announcements message

[lone ether]

https://support.top.gg/support/solutions/articles/73000548596-what-is-voting-

[hoary idol]

Oh thanks

[lone ether]

np

[shell trench]

Hello, I would like to know how my bot does not have a help command if it is literally .help and when mentioning the bot it displays the bot prefix and the help command
This is the third time they have rejected my bot for this reason and the second time they have rejected my bot with the command, I ask that you be more careful when evaluating the bot

[shell inlet]

please dispute it with the reviewer in dms and they will provide you with screenshots, what i observed was your bot didn’t respond to his prompts

[nova fox]

I have a question. it says vote to get an extra vote.

Do you enter the raffle then vote to get extra entry?

Or you have to vote first, then enter the entry in the raffle to get extra entry?

[shell inlet]

-wrongserver

[wild stone]

@nova fox

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[spring shadow]

Why can't I add my own bot to the site? When I click Submint, nothing happens

[lone ether]

-submitbot

[wild stone]

@spring shadow

Please make sure you have filled out these required fields:

• Headline (short, catchy phrase about your bot)
• Long description (what your bot is about, its commands, etc)
• Prefix (., /, t!, owo, etc)
• Categories/Tags (No spaces - Known to cause issues)

If you still can't submit your bot, make sure your ad blockers/VPNs are off

[spring shadow]

I have done everything and nothing is happening

[frank cosmos]

Hi how do you make it so when someone votes on top.gg it says in a channel?

[grand prism]

You either need to create the webhook yourself or you can use an external site created by one of the moderators (also #topgg-api for questions about top.gg api)

[frank cosmos]

i didnt know what it would come under

[lone ether]

Watch this https://youtu.be/l4qNpJybzsM?si=QPp00IxzIJ85X58v

[sturdy swan]

how do i change the profile picture of a bot?

[lone ether]

-refreshdata

[wild stone]

@sturdy swan

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[sturdy swan]

where is that

[sturdy swan]

^

nvm

got it

[lone ether]

on your bot's main page :)

[sturdy swan]

when i click it itt doesnt change

[lone ether]

did you do step 2

[sturdy swan]

yeah

[lone ether]

add a space in your long description and save

[lunar musk]

can we advertise in a specific search?

like can I run an ad under the search music or fun bot

if yes, also how

[lunar musk]

MODS?

been 3 hrs

slow aah support 😭

[fluid birch]

Im not sure. Ask in #auctions-support and someone should be able to give an answer

[lone ether]

1. you're in the wrong support channel
2. we're not here 24/7, we answer when we're available and if we know the answer

[thick vessel]

Does top.gg have a auto vote for bots feature ?

Or is it just manually

[gloomy shell]

No, auto voting isnt allowed

[soft star]

its having 502 errors right?

@sturdy swan

topgg might be down

502 means site is down

[shell trench]

but according to the reason there in the mod-logs was that the bot does not have the "help" command and this is the third time that my bot has been rejected for this reason even though the command exists, and the reviewer is no longer responding to me in DM

[zinc oracle]

Hey, just checked out test server. It looks like the bot didnt respond last time it was invited to our test server.
The time it was invited before it seemed to stop responding mid test.
Is your bot possibly crashing?

[shell trench]

no, on the server I'm developing on and on some servers the bot has been added it's working correctly

[zinc oracle]

Are you testing on your development server with the same configuration we use?

https://support.top.gg/support/solutions/articles/73000502501-how-the-bot-reviewal-process-works

[zinc oracle]

Just to be clear, those declines appear valid to me and the reviewers handled them correctly.
To me it looks like the bots crashing in our server, which means as it grows it'll begin crashing more as it joins more servers it doesn't like.

[shell trench]

but the refusals in the mod-logs were due to the lack of the "help" command, as it is there in the screenshot, and on my server the bot is working correctly with the permissions you grant it when joining the server. tests

[zinc oracle]

The last decline it never responded to the help command, and was denied for not having one, or not having a working one.

It didn't work when our reviewer tested it, so it was declined.

Not sure what else I can tell you.
I can't really provide a screenshot of them just saying .help because the next message after is for another bots test since yours didn't respond.

I can get you a screenshot of the previous review where it stopped responding to commands.

[shell trench]

Please

[zinc oracle]

Send me a dm from the account that submitted it and I'll send the screenshot

[shell trench]

you dm is closed?

[wild stone]

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

[zinc oracle]

^ my dms are open

[slender briar]

is mods checking reported reviews?

[rustic sparrow]

Why dont images appear on my bot page

Tried images from different sources and put it in img src

And tried markdown too

But it doesnt load

[lone ether]

can you show what you're putting?

[lone ether]

they get hundreds of reports daily, takes some time to go through them

[slender briar]

it already took more than 2 week ig

[lone ether]

we're volunteers, you'll just have to be patient

[lone ether]

if it's really urgent you can send a screenshot of the report and your bot's link to @shell inlet

[lunar musk]

Okay. thanks

[lunar musk]

Okay 👍, pls dont shout

[shell inlet]

you can message me with the bot id you reported

[slender briar]

im just reporting bot's reviews

bcz non truth comments

[subtle glade]

how do I cancel a bid I accidentally placed on auctions

[lone ether]

-removebid

[wild stone]

@subtle glade

Want to request your bid be removed?

You must not have requested a removal in the past 30 days.
You must not request it within 10 minutes of Auctions bidding ending.

Please open a ticket in #auctions-tickets by clicking on the button "Create Ticket".
Mention the category the bid was placed on.
Please wait patiently until a Support Associate arrives to assist you with your issue.

Note that we can deny bid removal requests at our discretion (for example: if the bid was clearly made to outbid someone else repeatedly.)

[lunar musk]

why site going down?

[grand prism]

Probably for the same reason as a few months ago - DDOS attacks

[soft star]

Probably

But it’s been more stable since last ddos

[lunar musk]

hey

so many tags are bugged

[winter dust]

how long it Takes until Review finished

[lunar musk]

upto 14 business days

[winter dust]

💀

[lunar musk]

https://top.gg/tag/fun-bots
https://top.gg/tag/stable-diffusion
https://top.gg/tag/ai-chatbot

[lunar musk]

these tags are bugged

[winter dust]

[stoic socket]

sometimes tags with - break

[hearty ginkgo]

Guys

How do I know if my not got accepted or declined

[shell inlet]

you will get a ping in #mod-logs if your bot was declined

just search tbe bot id in search bar youll know

[inland grove]

I accidetally reported bot review, can it be undone?

[light rain]

sadly no, but if mod sees it and its not breaking any rules, mod can remove the report

[inland grove]

Ah okay, thanks

[rigid anchor]

I have a blanc screen and can’t vote

For 2 days straight

On Top.gg

Nothing loads and it said once that the failure lies on the top.gg website

On #site-status it’s not updated either

[winged tiger]

Cen I add creators to my bots

[slender briar]

why site goes down always..

[sturdy swan]

is it true that i will get 15$ once my bot reaches 101 servers

[grand prism]

It's no longer a thing

[light rain]

-credits

[wild stone]

@sturdy swan

Auction Credits

Credits have been removed.
For more information, refer to ⁠#announcements message

[sturdy swan]

awh

[winged tiger]

Cen I add creators to my bots

[shell inlet]

-team you can use this feature

[wild stone]

@winged tiger

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it: Teams Overview

[winged tiger]

how do i set my bots to it?

[shell inlet]

you can find it in the above article

https://support.top.gg/support/solutions/articles/73000510559-teams-overview

[polar moon]

is topgg having api issues?

[hoary lichen]

i cant search for a bot

it goes to the cloudflare page

[glossy hinge]

trying to advertise, stuck in verify email (send email) over and over again???

@lone anvil

[lone anvil]

Open a ticket in #auctions-tickets or at https://support.top.gg
Staff members that do not have a cyan role named "Team" are volunteers and cannot provide support for Auctions

[coarse vault]

Do review replys not work? I reply it shows up then disappears

[grand prism]

Yep, they are bugged

[light shard]

ive tried for a couple of days now to answer a comment. But everytime I reload the page after replying, it deleted my reply. Pls Help me

nice

This person used the wrongest time ever to test the Bot 💀

and i cant answer

[fluid birch]

Hey there! Unfortunetly review responses are currently broken. The devs are aware but we cannot provide an ETA on a fix

[abstract sparrow]

why do i get Bad Gateway when i try to access the website

[frosty silo]

How can I delete my top.gg account? It won't let me delete it because I have old servers published, but I can't delete those servers because the servers page doesn't exist

[lone ether]

please send an email to [e-mail] they will help you out

[frosty silo]

ok, thanks

[lone ether]

np

[gleaming stratus]

Is normal ?

[shell inlet]

should be working fine now

can you try

[stiff canyon]

I need assistance with an ownership transfer for my bot page

[soft star]

https://top.gg/bot/botid/delete make sure the new owners submit it in https://top.gg/bot/add

[stiff canyon]

i lost access to my old account

[light rain]

Dm a mod and show proof you own the bot

[stiff canyon]

ok thanks

[azure raptor]

when i vote for pokechord on top.gg it doesnt show I voted on pokechord

[misty parcel]

Hi, How can I update "Bot Info" for my bot? When I make the changes and click save it doesn't do anything and when I click on preview it doesn't show the changes.

[light rain]

-wrongserver

[wild stone]

@azure raptor

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[inland mesa]

why is the bot i sent for review yesterday no longer in the my bots page?

[stoic socket]

because it was declined #mod-logs message

bots are removed from the site when they are declined

[inland mesa]

obviously

i just dont get why the command failed

[wispy lintel]

Hi why i cant vote no log in word appear

[jagged granite]

Are you eligible?
@wispy lintel

[wispy lintel]

Yes when im using my friend phone i install discord there and i can vote but in my phone i cant log in no word log in appear

[grand prism]

@fluid birch looks like support scam

[jagged granite]

Okay mate
Kindly check in your message while we review your issue for solution
@wispy lintel

[grand prism]

Don't do that

[light rain]

dont dm him

instead you can check the pins

[wispy lintel]

Im not scam

[grand prism]

Not you

Him

[wispy lintel]

Awh ok ok

[jagged granite]

I'm not scam either

[light rain]

Not u but @jagged granite
he isnt a staff and we wont dm u for support

[wispy lintel]

Ohh i see

[light rain]

Have you try this? @wispy lintel

[wispy lintel]

Im using my phone is this process applicable? Even in my siri i cant log in too

Can i sent proof here?

[light rain]

hm have you clear the cache?

[wispy lintel]

Yes

Let me SS the situation

[light rain]

Step 4:
Try a different browser (not opera, it has issues)
If that hasn't worked, keep reading

Step 5:
Try incognito on any browser
If that hasn't worked, keep reading

does any of this work

[light rain]

yes

[wispy lintel]

Here

Im using discord cause im playing pokemeow 😅

[light rain]

oooh stuck in 4second bug

here is the guide/help

#support message

[wispy lintel]

Ok ok let me try it

[light rain]

i cant really help any more since i rarely do support
this is the best i can do, i suggest wait for someone else (since idk what else to do)

[wispy lintel]

Its ok hehehehe thank you for the effort

[inland mesa]

someone stop this dude please

[light rain]

Yup he is being delt when mod is online

i have reported it to mods

[grand prism]

🫡

[lone ether]

@light rain you can do -troubleshoot for future ref btw

[light rain]

Thanks, i rarely do support now days (did this couse there is a support scam)

[shell inlet]

banned

[lone ether]

banned

[light rain]

banned

[grand prism]

banned

[junior pebble]

https://tenor.com/view/bane-no-banned-and-you-are-explode-gif-16047504

[lunar musk]

How does the search results work in top.gg?

[lone ether]

listed according to votes iirc

[normal narwhal]

hi, can a mod remove my auction ping roles? ive tried to with id:customize and it just keeps coming back to haunt me. . .

[gloomy shell]

I've removed it for you

not sure why it wont remove itself

also luv u jam

[lunar musk]

thnx

[normal narwhal]

thank u xiuh !! love u more mwa

[winged tiger]

How do i set my bats to a team

[lone ether]

-team

[wild stone]

@winged tiger

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it: Teams Overview

[untold totem]

does anyone know why when i press submit bot it does nothing? just has a loading wheel and nothing else
are bot submissions closed?

https://gyazo.com/f13c3207af664b819d0115cb9cd6c72f

[lone ether]

-submitbot

[wild stone]

Please make sure you have filled out these required fields:

• Headline (short, catchy phrase about your bot)
• Long description (what your bot is about, its commands, etc)
• Prefix (., /, t!, owo, etc)
• Categories/Tags (No spaces - Known to cause issues)

If you still can't submit your bot, make sure your ad blockers/VPNs are off

[silk plank]

The "Background URL" part of the bot page is incorrectly not supporting JPEG

[grand prism]

It's simply broken

[silk plank]

Yes, which is why I'm reporting it.

[grand prism]

For about 6 months or more

[silk plank]

Ah, so don't expect a fix then... :\

Need a moderator

User ID is 1289039398092144692

@fluid birch or @zinc oracle
Sorry for the pings, but that scammer is targeting anyone who messages this channel needing help. No way to notify mods I can find.

[grand prism]

Classic support scam

Funny part is that they don't even know what they are talking about

[silk plank]

They started messaging about crypto wallet nonsense lol. I ban a hundred accounts like it a day. They're so bad lol.

[soft star]

@onyx kernel 👀

[zinc oracle]

-ui 1289039398092144692

[wild stone]

» Username

general_is#0

​

​

» ID

1289039398092144692

» Nickname

None

​

​

» Highest Role

Auctions News

» Badges

​None

» Joined Server

<t:1728413128:F> <t:1728413128:R>

» Creation Date

<t:1727401342:F> <t:1727401342:R>

_woo_#0 · Oct 8, 2024, 8:46 PM

[zinc oracle]

-b 1289039398092144692 scams

[wild stone]

general_is#0 was successfully banned.

[silk plank]

Thank you. Just didn't want anyone else to be at risk.

[soft star]

Pog

[grand prism]

Thanks Woo

[serene barn]

Hey, got a little silly problem.
One user has negatively reviewed my project after getting banned for breaking almost every rule on our main Discord server.
I wanted to send a reply, addressing each of his accusations, but then I accidentally reported the review and my reply doesn't seem to show up.
How should I handle such scenarios?

[soft star]

1 reply is broken (known) 2 slide into @zinc oracle dms to remove the reviews

[serene barn]

I see. Yup, after posting I opened the page in a logged out browser window and it didn't appear. Now that I missclicked report (expecting a dialog with report reason and some text fields for the report content).

[lone ether]

-bgimage

[wild stone]

@silk plank

The bot page background link is currently broken. We suggest you use CSS for the time being!

Add the following code to your bot description:

<style>
body {
 background: url("INSERT_LINK_HERE");
}
</style>

[silk plank]

Thank you! that solved it! 😄 ❤️

[lone ether]

[silver olive]

Heya, ive got a bug I think.

Im added as a teammeber to bot in top.gg, but I cant access the Bot settings 🙂

Also sometimes it apears as if im not part of the team when i go to my profile

[lone ether]

could you share your bot page link please

[silver olive]

https://top.gg/search?q=slashplay.gg

[soft star]

thats not your bot page

[silver olive]

https://top.gg/bot/1021853826661228645

sorry here we go

I think I can edit it now actually. Maybe I just had to wait

Sorry for the inconvinience

[sinful girder]

the reply function is not working

also the like is bugged

[soft star]

known bug

[sinful girder]

same for like?

[soft star]

like is working

[sinful girder]

not for me

[soft star]

it takes a bit to cache

[sinful girder]

oh

[serene barn]

Yeah +1, I hope it gets fixed soon cuz I've got a hater mad for getting banned :p

[soft star]

It will be a while before it gets fixed

[serene barn]

HOLY SH-

My reviews literally just got botted

All those people came from his Discord server, I had the opportunity to see them a few times. He got banned from my support server for breaking all rules, such as racism, offending members, refusing to listen to us asking them to stop breaking the rules.

[grand prism]

Polish community

[gloomy shell]

feel free to dm a moderator and discuss it with them

if they are fake/botted then we will remove them

[serene barn]

My bot has no downtime basically, all actions the bot does require confirmation several times, also the bot is completely secure and has no vulnerabilities so there's no way it could ever break someones server.

The reply function is broken, lovely...

I have never done this in my entire life, I never asked for reviews eitherway

Alright, proceeding to DMing mods...

I guess 5 years of dedicating into a project pays off like this.

I've DMd @cyan palm (sorry for ping). Let's see where this goes.

[patent drift]

Hello, I opened a ticket and was told to reach out to the couple of reviewers that declined my request to add my bot. @elder snow and @next kestrel, you both reviewed my bot, can we discuss the reasons behind the declined request so I can fix them? Thank you.

[soft star]

You need to dm welper not opening a ticket

[grand prism]

Also wrong Welper I think

[patent drift]

Oh thanks!

[soft star]

@light rain

Dm that welper

[magic zinc]

Are random FR still frowned upon?

"~~@ anna200014 ~~"

[soft star]

Scams ignore those

[uneven pebble]

errrm what am i allowed to use for the description?
can i just use markdown? and i saw some using css for theirs

[supple mica]

Yes of course

-css

[wild stone]

How do I style my bot page?

You can change colors, set background images, style and animate elements within your long description using CSS. If you need help learning CSS, you can check out these resources and ask for help if you need it in #development.

💡Please note: It's against our guidelines to hide or modify the content of any Top.gg page elements such as reviews, bot information, ads etc. You may change colors and border colors of site elements, but you may not modify the text content within. You must also follow our bot guidelines when designing your entity page, this includes no NSFW content and no seizure-inducing CSS! Failure to follow these guidelines will result in your bot being declined, removed from the site or locked.

[uneven pebble]

thank u

[supple mica]

there we go

[vital lintel]

The same thing happened to me. A guy was acting like a skid in a library support server, so I just warned him to stop spreading false information. After that, he reviewed my bot saying, 'It doesn't play from Yandex Music,' which is absurd since I never claimed it does. I replied to the review, but after refreshing the page, my reply disappeared. This issue has been broken for the last 3 months, and I have no idea when it will be fixed.

"The interface isn't great"
there's nothing I can do, bruh. Discord doesn't allow custom CSS for embeds. 🤨

[light rain]

My alt, but ill reply in a bit (later)

Nevermind i forgot to bring my laptop
Ill reply later when i get home

[serene barn]

That’s how us, bot creators, get rewarded for our efforts.

I’m still taking an active part in the “drama” between the kid who sent all their friends to post negative false reviews.

So far no response from 2 TopGG mods. (I hate being the annoying guy towards mods, like people are to me)

[light rain]

Could i know how long ago did you dm?

[serene barn]

One mod 2 days prior, another yesterday

[light rain]

Hm... You can bump them, if still no reply
You can dm to any of the cm

[serene barn]

I guess imma annoy one more poor mod, whom I haven’t msged yet

[lone ether]

dm @shell inlet

[serene barn]

Done.

[sinful girder]

hey, am I able to add a iframe to my bot's description?

[grand prism]

I think so

[sinful girder]

well I tried but it didn't show up

also @grand prism how'd you get the experienced role?

[grand prism]

The long description of the bot supports almost every HTML tag except scripts, so it should work

[lone ether]

it is given by staff if we feel they are active helpers in the community

[sinful girder]

oh ok

[sinful girder]

it didn't, let me show you the code wait

[lone ether]

https://developer.mozilla.org/en-US/docs/Web/HTML/Element/iframe

[sinful girder]

yeah thanks!

@lone ether @grand prism so sorry for ping, but this is the code after reading the document and still no iframe shows

<style>
iframe {
  border: 1px solid black;
  width: 100%; /* takes precedence over the width set with the HTML width attribute */
}
.css-1ghqurz {
border-radius: 50% !important;
    border: 3px solid gold;
   }
.chakra-link.chakra-button.css-u2j4ww {
  background: red;
  animation: glow 1s ease-in-out infinite alternate;
}

.chakra-button.css-hon801 {
  background: #85C888;
  animation: glow3 1s ease-in-out infinite alternate;
}

@keyframes glow {
  0% {
    box-shadow: 0 0 5px red;
  }
  100% {
    box-shadow: 0 0 5px red, 0 0 10px red, 0 0 20px red;
  }
}

.chakra-link.chakra-button.css-qy8lgb {
  background: blue;
  animation: glow2 1s ease-in-out infinite alternate;
}

@keyframes glow2 {
  0% {
    box-shadow: 0 0 5px blue;
  }
  100% {
    box-shadow: 0 0 5px blue, 0 0 10px blue, 0 0 20px blue;
  }
}  

@keyframes glow3 {
  0% {
    box-shadow: 0 0 5px #65BA69;
  }
  100% {
    box-shadow: 0 0 5px #65BA69, 0 0 10px #65BA69, 0 0 20px #65BA69;
  }
}    

  

.page__PageContentWrapper-sc-iv577v-0.iidttR{
    width: 100%;
    height: 100vh;
    overflow: scroll;
    overflow-x: hidden;
    background-repeat: no-repeat;
    background-size: cover;
    scrollbar-width: none;
}

.page__PageContentWrapper-sc-iv577v-0.iidttR::-webkit-scrollbar {
    display: none;
}

body{
    scrollbar-width: none;
}

body::-webkit-scrollbar {
    display: none;
}

#menu {
    background: transparent;
}
   
.chakra-text.css-rd8i1m {
color: #00c9f9;
}
.transparentCover {
display: none
}
</style>
# Commands
moderation command
fun command
welcome system
leveling system
and many more
<iframe  id="inlineFrame" title="TryHard's Commands Page" width="300" height="200" src="https://tryhard.up.railway.app/commands" />
# What I Am Currently Doing
improving my dashboard and making the bot's commands better and trying to promote it as much as possible```

[grand prism]

description is not defined

[sinful girder]

yeah lol I forgot to push changes wait

it should still show the page tho

right?

[grand prism]

I think

[sinful girder]

it doesn't

[lone ether]

please move to #development they might be able to help better

[sinful girder]

sounds fair thanks

[undone relic]

Can i report a bug here?

[light rain]

yes

[lone ether]

np

[sinful girder]

we can???

I was told to go to https://support.top.gg/

[undone relic]

must I speak in English or can I also speak in German?

[light rain]

you also can say it there

[sinful girder]

oh ok

well I already told marco about it so

[light rain]

best option is there too

as dev is more active there then support channel

[sinful girder]

yeah

[lone ether]

put german on top and english translation under ig

thats only for the support site, here any lang is ok

[undone relic]

Also: Wenn du zu https://top.gg/bot/add gehst und einfach auf „Weiter“ klickst, kannst du nichts einreichen

So: If you go to https://top.gg/bot/add and just press "Next", you can submit nothing

[lone ether]

you can't submit anything if your required fields are blank

the submit bot button will just keep spinning or not work

yes you can press next to see the next page but you can't submit it

[undone relic]

:( scam

[vital lintel]

Don't worry, the mods will remove those fake reviews. Last time I reported some abusive reviews, I checked, and they were removed, but some fake reviews still exist. Hopefully, the review reply bug will be fixed soon.

[vital lintel]

Should I also DM the mods to review the false reviews?

[lone ether]

if they haven't replied within 2 days, yes

otherwise wait please

[errant flame]

Hi there, When I added a custom message the YouTube bot it stopped posting the video link? What did I break?

[uneven pebble]

yeah i wish we had more customization ability; what does ur interface look like?
from that review its really difficult to get any takeaway from what the user didn't like

[vital lintel]

The interface is not bad. Every command has plenty of examples, and I tried to make everything simple. 🙂
Nobody has complained to me about the user interface yet. The reviews from those two people don't make any sense if they're not submitting the issue to the devs. I agree anyone can post a review if the devs ignore their request to fix an issue or don’t cooperate with them. Someone complained about bad sound quality, but that can't be a bot issue. It could be their slow internet, high CPU usage on their device, or their voice channel region being set to a different region (not on the recommended list). It's clear both of them intentionally reviewed it poorly.

[shell inlet]

please use this channel for support, for chit chat you can go ahead and chat in #general , if you have any issues related to reviews refer to review guidelines and if it goes against it you can dm me with your bot id and screenshots and i will take a look at them when im free

[serene barn]

I'd like to thank \@\fellintron for resolving my case. Appreciate how quick it was too! ^^
kudos++;

[lone ether]

-wrongserver

[wild stone]

@errant flame

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[sly nexus]

i need someone to either delete or transfer https://top.gg/bot/1172998039112274062 to https://top.gg/user/519277492821180416 since the former owner lost access to his account and gave me the bot

well he has access he just doesnt know his password to his discord account

and he doesnt have access to his email

[lone ether]

do you have full control over the bot or the owner?

[sly nexus]

im on the team in the discord dash

[lone ether]

can the owner access the top.gg page?

[sly nexus]

doesnt have access to the account on web

he forgot the password

[lone ether]

okay

[lone ether]

please send your bot's name, bot's ID, top.gg bot page to @shell inlet and ask for ownership transfer, he will help you when he's available

[sly nexus]

ok, thanks for the help!

[lone ether]

np

[sturdy swan]

how do i update the name and the profile picture of my bot

the name wont change

[soft star]

refresh data > edit > save

[sturdy swan]

i did

everything but the name will update

[gaunt spindle]

Hi, my bot has been on Top.gg for over a year and I keep getting this alert

[light rain]

known issue
you can ignore it

[gaunt spindle]

Ok, thx

[lone ether]

that's an issue? I thought it just stays there permanently

[light rain]

i mean that notif should be gone after 3 days
but it stays there

[lone ether]

o

[sly nexus]

is there a template i could copy for the post stats api?

[soft star]

#topgg-api

[sly nexus]

found one

[bitter ridge]

any idea? i checked the solutions, i even used Incognito but nothing

[lone ether]

hey have you been able to submit yet?

if not,

-submitbot

[wild stone]

Please make sure you have filled out these required fields:

• Headline (short, catchy phrase about your bot)
• Long description (what your bot is about, its commands, etc)
• Prefix (., /, t!, owo, etc)
• Categories/Tags (No spaces - Known to cause issues)

If you still can't submit your bot, make sure your ad blockers/VPNs are off

[lone ether]

nvm the embed was changed

try from another browser/incognito

[bitter ridge]

I even tried Microsoft edge 💀

[lone ether]

can you try adding only the required fields and submitting

headline, long desc, prefix and one category only

[bitter ridge]

Ok i will give it a try later because i sm afk now and i will let you know

[lone ether]

kk

[bitter ridge]

well i made it with only the required fields. i left the optionals

thank u

[lone ether]

np

[velvet forge]

Hello, is there a way to modify the bot page's name / avatar once it has been approved?

I'm rebranding my bot so I'd like to update its top.gg's page as well

[soft star]

Refresh data > edit > save

[velvet forge]

Tried it but didn't work

[grand prism]

Make sure to edit and save after refresh data

[velvet forge]

Refreshing does not update the bot's username, therefore I can't edit nor save the changes

[velvet forge]

Yeah?

Admin / DR-Boost?

What’s that for?

Yeah no offense bro but that looks suspicious as hell, it’s not even a discord link

Was he banned? Lol

[grand prism]

No, he probably deleted the messages

He tried to do the same thing earlier on #development

[velvet forge]

Ah

[grand prism]

Do not contact him under any circumstances because it is a classic support scam. If you have his discord id or username you can report him to the moderators

[velvet forge]

I was thinking of that

[tardy violet]

@zinc oracle wanna handle a scamming link poster, i can provide screenshots etc

[zinc oracle]

screenshots and the user ID ^-^

[tardy violet]

ID: 1185470110379548685
Username: robert52ca_25992
@zinc oracle

[zinc oracle]

-b 1185470110379548685 scams

[wild stone]

robert52ca_25992#0 was successfully banned.

[zinc oracle]

They've been doing it all day, yikes.

[tardy violet]

:D

[sinful girder]

Access to XMLHttpRequest at 'https://ampltd.top.gg/' from origin 'https://top.gg' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. I get this when doing test webhook

for vote

[sinful girder]

ouf

wait what happened to aurel?

[zinc oracle]

Hop left the team

[fluid rapids]

One message removed from a suspended account.

[zinc oracle]

Hop was the best

[fluid rapids]

One message removed from a suspended account.

[lone ether]

-refreshdata

[wild stone]

@velvet forge

1. Go to your bot's main page (https://top.gg/bot/YOURBOTID).
2. Click Refresh Data under Creator Controls. (Click Info tab if you're on phone).
3. Click Edit and add a space to your long description. Then click Save.

💡 Note: Ensure you changed the bot's avatar/name in the Discord Developer Portal, and not the app's icon/name.

[velvet forge]

Sweet, thanks!

[lone ether]

np

[tardy meadow]

Hello my bot Nurmonic https://top.gg/bot/1134246383587688488 doesnt show amount of servers. how do i make it show server count

@lone ether

[lone ether]

-servercount

[wild stone]

@tardy meadow

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[tardy meadow]

where is it? all i see is just requests i can make to your api

[lone ether]

uhh

have a look at the webhooks section

https://docs.top.gg/docs/Resources/webhooks

[tardy meadow]

uhm

i dont see anything related to server count

[lone ether]

oh wait mb i forgot you want server count not votes 💀

[tardy meadow]

😭 🙏

so what do i do

ok found it

so can i just copy number of servers i have and post it here?

[lunar musk]

if not wrong it's 3:51am there and you still awake 😭

[tardy meadow]

how did u spawn here

[lone ether]

sorry i don't actually know bc i never used it 😅 you'll have to wait for someone

you can try asking in #development too they might know

[lone ether]

https://files.zobs.dev/f/NU3Vi9U12

[lunar musk]

wot? I thought you were from Bangladesh

[lone ether]

just bc im from there doesn't mean i live there

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[obsidian oriole]

kvi

[winged token]

I’ll show you my example in JS if u use JS

[uneven solar]

So I have a verified bot in 5,000 servers. The account that had developer team ownership has been deleted. Discord refuses to transfer ownership to the only other account on the team, or even transfer the bot to another team where owner account is in good standing. So now my team and I forced to migrate to a new bot and get 5,000 servers to invite it- will take countless hours, and it's a huge inconvenience for the servers & users. (Especially when Discord can resolve this in under 3 minutes for the best outcome.)

Anyhow, our top.gg page has a ton of reviews and I really don't want to have to start over on that too with listing a new bot and collecting the 100+ reviews we have again. Is there anyway to get our current top.gg page switched to the new bot? Just simply replacing the bot ID on the top.gg page?

(or if anyone happens to have a friend or acquaintance that works for Discord, we'd be super grateful if you could bring our issue to their attention so we can be granted the transfer of developer team ownership. I've tried several support tickets with no luck....

[lone ether]

sorry that is not possible

we can't replace IDs on pages, you'll have to submit a new application alltogether

[uneven solar]

anyway to mgirate all the reviews to it?

[rigid flint]

Hi, what's going on?

something spoopy happened

[lone ether]

nope sorry

[fluid birch]

Widgets have been broken for quite a while. Devs are aware but I can't provide an ETA on a fix

[rigid flint]

oh alright

[quartz wolf]

Hello

[wintry totem]

Why i see it

I want vote for bot

Ping me for reply

[lone ether]

-troubleshoot

[wild stone]

@wintry totem

Troubleshooting steps

Make sure you are logged in the correct Discord account on Discord web: https://discord.com/login. Then log in again at Top.gg

1. Turn off ad blockers/VPNs and try again.
2. Clear your browser cache for the page (ctrl + f5 on PC).
3. Click in order: logout, then login.
4. Try a different browser (not Opera/Brave, they cause issues sometimes).
5. Use incognito mode on any browser.
6. Try a different device if you have any.
7. Wait a few hours. If the issue persists, come back for more help!

[wintry totem]

No help

[lone ether]

read the embed

[barren plaza]

Is there a way to apply partners?
Because I wanted to apply for my bot list to be partners with top.gg

Can someone help me or tell me something about this?

[subtle root]

my bot's top.gg page has no avatar, how do i fix this

i just had to hit refresh... ffs

[lone ether]

-partnership

[wild stone]

@barren plaza

Interested in a Top.gg Partnership?

Auctions customers interested in longer term advertising campaigns can contact us to purchase exclusive rights to an entire slot for a campaign period. This also removes the necessity to log in and bid each week, as well as removes the short payment window duration.

Read more about Partnerships and how they work!

Email us at [e-mail] to discuss a partnership today!

[barren plaza]

@lone ether thanks for the help.

[lone ether]

np

[barren plaza]

@lone ether

He is send inappropriate photos

[lone ether]

im not a mod but ty

@gloomy shell

[spice halo]

Support?

[uneven solar]

found a work around. top.gg lets you put in your invite link, so I just put the link to the new bot. (has same name, same functionality, etc. only difference is discord ID and usertag)

please don't change that

[lone ether]

if the bot gets reported for having a different invite link it can get removed from site lol

[uneven solar]

i see

[lone ether]

that works for now ig

[uneven solar]

but in my scenario i think they'd understand. nothing is different other than running the same code on a new bot. the old bot is still functional indefinitely too, but ideally we'd like all 5k servers to migrate to new one

[uneven solar]

right, im not being deceptive about it or anything

like using some scammy sus bot invite link on a legit bot with around 100 5* reviews

[lone ether]

sgtm

[uneven solar]

would be nice if there was a way to just migrate the listing to new bot ID and keep all the reviews and description and what not 😢

[sturdy swan]

how i add server ?

please help

[soft star]

servers are gone

[sturdy swan]

how ? and i see it

[soft star]

#announcements message

[cedar lance]

I have been trying to post a review on a bot for 2 days now

but no matter how much i click ''Post Review'' it never posts

i tried from my phone and different account

nothing worked

[lone ether]

hey reviews are currently broken

[cedar lance]

thank you so much

[sullen egret]

How do I use the webhook url?

[sullen egret]

Yea some people have told me that to my bot as well

[sullen egret]

@lone ether

[lone ether]

please do not ping me, i will reply in my own time/if i know the answer

can you elaborate on the webhook? are you trying to post vote stats?

[sullen egret]

What do webhooks do

Like can I make it so that when someone votes it nofies me or something

like a webhook for a channel yk

[silent bough]

Hi Veld, did you have a chance to look at this issue? I'm patient, but I'd like to be able to bid on top.gg without thinking I'm going to lose 20-30% of what I paid. I don't think you can fix the adblock, but at least make it so that it's not counted as impressions. I tested again a few days ago and the bug is still there. I know this bug isn't your fault in the first place, but it becomes a problem for us, the bidders, if it isn't fixed. 😕

[sullen egret]

@soft star

[quartz wolf]

1295313690228297768

[soft star]

@gloomy shell

[soft star]

@sullen egret ^^^ sorry zobs

also @sullen egret its for getting votes noifts

[sullen egret]

like can i get a nofification

when someone votews

[soft star]

ye and no same time

@sullen egret

[sullen egret]

how do i get like a webhook

i made a channel webhook

[soft star]

#topgg-api

[soft star]

user banned

[lunar musk]

will there be any issue if a bot's main command contains some perks like (5s cooldown will decrease to 3s if voted and the bot sends s msg to upvote or donate for faster cooldown)

[light rain]

if the cmd still work
there is notting wrong with adding vote to decrease cooldown

[light rain]

Selfpromo ||jk||

[wintry totem]

Already, this no helping me

[lone ether]

have you tried in incognito?

[static fog]

Hey, is there a way to fetch all of my bot's reviews?

[fluid birch]

There's no way to programmatically access reviews

[stark orchid]

Hey how do I know if my bot has been verified? It's been around a week since I did the sign up thing

[grand prism]

#mod-logs message

[boreal badger]

hey this is random but I've just noticed that I cannot see comments I made on reviews for my bot- I dont even think they're going through ? Are review comments broken?

[fluid birch]

review replies are broken. Devs are aware but i cannot provide an ETA on a fix at this time

[boreal badger]

probably off topic, let me know if this is not suitable discussion is the website open source or is topgg looking for contributors? I have experience in Next.js/tailwind/ui frameworks etc. would love to help with things like that if you guys need it 🙏

[fluid birch]

Unfortunetly top.gg is closed source so there's no current need for any contributors. There is however an assortment of API libraries that are open source. You can find more info in #topgg-open-source

[boreal badger]

🙇‍♂️ copy, thank you for the quick responses

[barren valve]

why did my shape's bot got denied?

[light rain]

Read it, its an unmodified instance of shapes

[feral zealot]

Good morning… I have a problem with bot pancake .. even if I voted for it I can’t use it and keeps popping the message to vote …

[lament socket]

Hey is it possible I can get the Bot Developer role? I made a bot that got accepted on top.gg

[lone ether]

@shell inlet whenever you're free 🙏

bot got accepted #logs message

[lone ether]

can you try logging out and logging back in please?

[feral zealot]

I did it and it continues asking to vote

[lone ether]

-troubleshoot

[wild stone]

Troubleshooting steps

Make sure you are logged in the correct Discord account on Discord web: https://discord.com/login. Then log in again at Top.gg

1. Turn off ad blockers/VPNs and try again.
2. Clear your browser cache for the page (ctrl + f5 on PC).
3. Click in order: logout, then login.
4. Try a different browser (not Opera/Brave, they cause issues sometimes).
5. Use incognito mode on any browser.
6. Try a different device if you have any.
7. Wait a few hours. If the issue persists, come back for more help!

[lone ether]

try these and then ping me if it still doesn't work

[feral zealot]

Ok thanks I will try later✌️

[shell inlet]

done

[limpid pecan]

Hello, good afternoon, I changed my bot's profile photo and the page shows it without an image. How could I update it?

[lone ether]

-refreshdata

[wild stone]

@limpid pecan

1. Go to your bot's main page (https://top.gg/bot/YOURBOTID).
2. Click Refresh Data under Creator Controls. (Click Info tab if you're on phone).
3. Click Edit and add a space to your long description. Then click Save.

💡 Note: Ensure you changed the bot's avatar/name in the Discord Developer Portal, and not the app's icon/name.

[limpid pecan]

Thank you.

[supple jackal]

Give Me A Verified Bot Developer Role

[supple jackal]

@fluid birch Help Me 🙂😭

[fluid birch]

fixed

[supple jackal]

Thank You Sir 😁

[cursive hemlock]

Hi, recently I realised after I voted on any bot, I still received the prize, but the timer doesn't seem to be worked properly. What can I do to fix it?

Like this one

I've voted 15 minutes ago, but the reminder says I can vote, but when I came back to top.gg it said I've voted

[soft star]

we cant support you on other people bots, you need to join their support server and let them know.

[cursive hemlock]

Actually, this happens on every bot that I played, so I don't think it's their problem

[soft star]

we dont give out timestamp for that, Developers has create their own timestamp for it.

@cursive hemlock https://karuta.com/support

[dark marlin]

is there any issue with dropping review about any bot?

[soft star]

reply is unknown bug rn but dropped a review idk

[dark marlin]

it's not working

Send me your bot topgg link

[soft star]

sorry im not able give you my bot page due it considers of self promotion

[dark marlin]

i guess I'm asking for it

[soft star]

Alr https://top.gg/bot/1245965408737951905

[dark marlin]

doesn't work

[dark marlin]

delete now

[soft star]

nah they got logs if I delete.

[dark marlin]

okay

[soft star]

ill let someone know

about reviews isn’t working

[dark marlin]

@cyan palm @cerulean ember ?

[dark marlin]

Sure

[red gyro]

hey how can i report a bot listed on top.gg

i want to report @keen gust's bot

[grand prism]

There is "report" button

[red gyro]

okay

thanks

[royal sky]

Hello. I don't know how discreet I can be, and I hope no one will be offended, but the top.gg site is crashing and looking worse, is anyone planning to fix the ad errors, display errors, some link and settings errors?

[lone ether]

could you elaborate on what you're having issues with?

there are a lot of known bugs that are slowly getting fixed in the new site

[royal sky]

Oh, I didn't know there was a new page.
The current site feels outdated. That's my main problem

[lone ether]

it won't be out for months

[royal sky]

Okay. Looking forward to the new site!

[lone ether]

if there's any issues you're having now i can suggest workarounds?

[royal sky]

Nothing. Just wondering if the page will be updated. ❤️

[lone ether]

[tardy violet]

general question, can i add my bots github, after i open source it?

like the url

[shell inlet]

yea

you can

[tardy violet]

also, idk if this is a known bug or not:

the preview is poof

[shell inlet]

do you post your server stats to top.gg?

[tardy violet]

oh

nvm then

[soft star]

#topgg-api

[trail dragon]

Hola un pregunta porque me aparece error al intentar votar por un bot?

Hello, I have a question: why do I get an error when I try to vote for a bot?

[lone ether]

can you show a screenshot please?

[trail dragon]

If there is no problem taking a photo but it is in Spanish, does it matter?

[undone relic]

they only need a photo

they can translate that

[trail dragon]

I did it on another device and I get the same thing

[undone relic]

Can u send me the Text?

[patent drift]

Can someone explain to me these metrics for my active ad campaign?

From what I understood is that I payed for the amount of impressions /1000 up to a maximum amount.
I payed the total amount upfront. But I would have liked to see my purchase in relation to my current ad campaign.

[shell inlet]

looks like your ad hasn’t gone live yet

also use #auctions-support for auctions related queries

[shell inlet]

-cacheclear

[wild stone]

@trail dragon

How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari on iOS or Safari on MacOS
Instructions on Opera
Instructions on Brave

If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

[patent drift]

how do I know when it is live?

[lone ether]

-troubleshoot

[wild stone]

@trail dragon

Troubleshooting steps

Make sure you are logged in the correct Discord account on Discord web: https://discord.com/login. Then log in again at Top.gg

1. Turn off ad blockers/VPNs and try again.
2. Clear your browser cache for the page (ctrl + f5 on PC).
3. Click in order: logout, then login.
4. Try a different browser (not Opera/Brave, they cause issues sometimes).
5. Use incognito mode on any browser.
6. Try a different device if you have any.
7. Wait a few hours. If the issue persists, come back for more help!

[lone ether]

they go live around 7-8pm utc

you'll see it on your page

[trail dragon]

Thanks

[lone ether]

np

[patent drift]

Thanks for confirming!

[fleet geode]

Why does my bot vote reset to 1?

[serene barn]

The bot votes reset once a vote is given another month

So e.g. you had 30 votes in September. Someone voted in October, the site removed all votes from Sept

[fleet geode]

alr

[serene barn]

It's a bug, presumably. The vote counter and sorting bots by votes is a mess...

Their cache updates only when someone votes

[fleet geode]

also when people vote does the bot ever go back on the "trending"

or do people have to search for it

[serene barn]

Never got to a trending section, i wish i did. But I assume trending works by having a rapid growth in votes? not sure

[lone ether]

trending is only for newly approved bots

[fleet geode]

alr

[lone ether]

it stays there for about a week or two after it's been approved

[fleet geode]

my bot had a slow growth like 110 to 159

[serene barn]

ah I see. Something like Github trending repos page would be cool tho, would give a chance for small projects to blow up :D

[errant flame]

Hello is this the right server for help with the YouTude bot for discord?

When I click the discord link on the website it's send me here

[lone ether]

-wrongserver

[wild stone]

@errant flame

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[hallow frigate]

hello, idk if this a bug but when i add this link to the banner image in my top.gg profile, it's not working. how can i fix?

[lone ether]

known bug no fix yet

[hallow frigate]

ok thank you

[lone ether]

np

[signal wolf]

yo does "only registered users can leave reviews" mean users signed in to top.gg or verified users who have been approved to leave reviews? because my friends arent able to review my bot and im unable to review other bots

[light rain]

are they loggin to the site?

[signal wolf]

They are logged in

Nothing happens when the "Post Review" button is pressed

[pastel stratus]

Hey, do mods take action on users leaving false/spam reviews on bot pages? About a week ago some guy left like 15 1 star reviews on our page which knocked us down from 5 to under 4 stars. To cut a long story short it's some roblox kid troll who got removed from the support server lol. All the reviews mention the same things, have the same writing style and were all posted on the same day so you can see they're spam reviews

[ivory spruce]

yeah that seems to happen to me too, seems like the post review button is broken currently