#support

1 messages ยท Page 91 of 1

lone ether
#

Try again in a bit if the site is down

proud basin
#

-submitbot

odd sundial
#

Please check my unban appeal ๐Ÿ˜ฆ

proud basin
#

the error still comes

odd sundial
zinc oracle
odd sundial
lone ether
odd sundial
odd sundial
lone ether
#

tell your friend they have to be patient

odd sundial
proud basin
#

hi

lone ether
#

if his appeal keeps getting denied, there's nothing we can do

proud basin
#

the error is still comming

lone ether
#

what error?

odd sundial
proud basin
#

this error

lone ether
odd sundial
# odd sundial Wait let me ask him for that reply which he getting

We did not. As mentioned, our appeal process will take up to 3 weeks.
โ€‹
Thank you for partaking in the appeals process and your patience. Unfortunately, after careful deliberation with our team, we feel it's in the best interest of the community and our site to keep your ban/mute in place.

Please note appeals have a 1 month cooldown - you can re-appeal in 1 month. Thank you for your understanding.

Kind Regards,
Marco

#

This reply heโ€™s getting

zinc oracle
proud basin
#

what channel

odd sundial
lone ether
#

@proud basin

odd sundial
lone ether
#

the reason is in the email

#

"we feel it's in the best interest of the community and our site to keep your ban/mute in place"

odd sundial
#

As he trying from months

gloomy shell
#

write a better appeal or wait long enough that our mods think theyve been punished enough

proud basin
#

or use a another discord account for login @odd sundial

gloomy shell
#

and will get both accounts banned, for longer

#

with less chance of appeal

proud basin
#

ok sorry

odd sundial
#

๐Ÿ‘

scarlet orchid
#

hey, it will be a problem, I can't access the old acc because of the ban on the old dc account, so I would like to request deletion

barren tusk
#

Ban from what?

arctic lion
#

@next kestrel bro

#

@wind quest bro

next kestrel
# arctic lion <@620226249448488981> bro

I request you to have some patience. Iโ€™ve seen your dms. Iโ€™m busy at the moment and will get back to you. Thereโ€™s no reason to be pinging us everywhere you possibly can.

scarlet orchid
barren tusk
#

You will have to contact an online moderator and prove ownership of the bot so they can delete it off top.gg

upper crypt
#

idk why but i am not able to update my bot server stats and shard count

#

it just got stuck on 1 stats

gloomy shell
#

i'd show your posting code in #topgg-api and someone can try to help you when theyre available

spice flicker
#

How can I change my bot's image? I changed it on discord but I don't know how to change it on the website.

grand prism
spice flicker
lone ether
#

then you'll know it worked

wild stoneBOT
#

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

๐Ÿ’ก Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

spice flicker
#

Okay, I'll try again. Thanks

spice flicker
lone ether
#

nw

scenic chasm
#

#topgg-api Hello, excuse my English. I am having a problem with error number 404. I am asking the bot for the link to the robot to configure my server, but I am not allowed, and it tells me "We couldn't find this link."

barren tusk
#

Server list is no longer a feature on top.gg

scenic chasm
#

"Okay, but to whom should I request help in this channel? Excuse me and thank you."

barren tusk
#

You won't be getting support for any server listing. It no longer exists

scenic chasm
#

"Well, thank you very much and have a good day."

spark hearth
#

Why does my bot's votes not reset on the first of the month sometimes?

gloomy shell
#

It resets once you get a new vote

#

so if you dont get a new vote until the 2nd then it wont update until the 2nd

spark hearth
#

Got it thanks

barren tusk
#

Is that visually or also on the backend?

gloomy shell
#

pretty sure its just visually but im not 100 percent sure

barren tusk
#

I hope its only visually.

spark hearth
#

Bug feature

molten bane
#

@lone ether @wind quest @light rain So I pinged you because I am having problem with my bot reviews, it rejected every times so I contact with support team with ticket and they told me that I have to join the server and tell bot reviewers to review my bot. So can you pls review my bot.

lone ether
#

We don't review bots on priority, as there is a queue so you will have to re-submit the bot after you make the required changes

lone ether
#

It's ight they most likely didn't know who to ping

molten bane
light rain
lone ether
#

Your bot is a shapes clone, those aren't modified

light rain
#

Ah shapes

molten bane
lone ether
#

Shape inc is a clone, we don't allow bots from there

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Unless you modify it

#

We have had conversation about it already with the shapes developers and told them we won't accept their bots on the site unless they're modified - instructions can be found on your decline reason

light rain
lone ether
#

If not, you can read this.

IMPORTANT: Read through this to see what's a clone and what features you need to add.

lone ether
light rain
molten bane
lone ether
#

Indeed

#

Read the screenshot carefully, it's not just any commands

molten bane
light rain
# lone ether Indeed

Note: it need to be costum code
As in you create it inside your bot code base
@molten bane

#

Dont make it into multiple instance

molten bane
#

I have modified the bot and if you don't accept it then I am going to add bad reviews

barren tusk
#

๐Ÿ‘

molten bane
barren tusk
#

Well, I hope you enjoy them :)

lone ether
#

We're only making sure your bot follows our guidelines before it can be listed

#

If not, enjoy discord bot list ^-^

molten bane
#

Idc

lone ether
#

No problem, one less bot on top.gg won't hurt lul

shell zealot
#

The UI in discordbotlist is horrendous

runic kite
#

lol discordbotlist won't get you as much as servers as top.gg. even without top.gg auctions, if you can rack up a lot of votes, you can get a lot of servers from top.gg

barren tusk
#

Let's keep this channel support specific :)

cobalt sleet
barren tusk
cobalt sleet
barren tusk
#

๐Ÿ˜”

knotty hamlet
#

is the reply to reviews supposed to work?

grand prism
#

It's bugged right now

ripe trench
barren tusk
#

As far as I know there is no referral program on top.gg

next kestrel
#

but that's only for votes

ripe trench
#

look at this

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https://top.gg/bot/1248903655978172507/vote

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it's normal

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https://top.gg/bot/1089504577734311976?s=08fcf1e863c02
what about this

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any sort of external auth?

next kestrel
next kestrel
#

it only works for votes

ripe trench
#

i thought it's a type of refferal system

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:/

next kestrel
#

nope

granite compass
#

hi

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i need help

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how to fill this

grand prism
#

You can't add new servers on top.gg so you can leave it blank. This field is optional

granite compass
#

oh

shell zealot
#

my bot just surpassed 1000 servers (1006), but the dev portal has been stuck at 1000. anyone know why?

grand prism
shell zealot
supple mica
#

because for people iwth 120k+ servers it would be bouncing up and down

shell zealot
#

very true

candid perch
#

My bot was approved, I deleted my bot from your site to update its name, rearranged it and applied with its new name. I would appreciate it if you confirm as soon as possible. My bot's ID is "776864877678821427"
I'm waiting for your approval, so my projects may be delayed. Thank you in advance, good luck.

grand prism
wind quest
wild stoneBOT
#

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

๐Ÿ’ก Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

knotty hamlet
#

is there an enpoint to check the current amount of votes?

grand prism
raw harness
#

How do I add the support server?

candid perch
#

@lone ether

#

Hello, good luck. You said that my bot is a copy of "erensi bot" and its content has not been updated. There is only prefix similarity. It has nothing to do with any features or appearance of my bot and is not a copy. I would be happy if you review it.

#

If the problem is in the prefix, I can change it.

spice flicker
#

What is this triangle on my bot?

light rain
spice flicker
light rain
lone ether
#

you can add the invite there worryThumbsUp

lone ether
#

that one you should leave blank

#

as we don't use them anymore

#

-servers

wild stoneBOT
#

Servers have been removed as they were getting harder to moderate. For more info, please read: #announcements message

raw harness
#

Ah thank you

foggy patio
#

I cannot get the quod bot to download a community deck. It keeps saying I need to vote and I have but still wonโ€™t let me.

wild stoneBOT
#

@foggy patio

topggDotRed Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

foggy patio
lone ether
#

no problem

normal magnet
#

unable to vote discord bots something wrong with the site or is it my end?

lone ether
#

seems to work for me

#

are you voting on top.gg right?

normal magnet
#

yes

lone ether
#

does it give an error?

normal magnet
#

it just says voted in the past 12h which i havent

#

any alternative i can try

lone ether
#

try the steps in the latest pinned message

normal magnet
#

ok i will get back to you

normal magnet
lone ether
#

np!

#

could i know what was the last thing you tried that worked?

normal magnet
lone ether
#

i see

#

thanks

foggy arch
#

is there a way to make tickets? i have a problem and i wanna talk to mods privatelu

#

my alternate account was recently hacked and the hacker is repeatedly leaving false reviews, i want my account to be blacklisted from sending reviews
account: staticsstuff

lone ether
foggy arch
lone ether
#

if you do, then you can delete the page and resubmit it with your current account

gloomy shell
lone ether
#

as for the reviews, you should report them on the site, mods will take a look at them when they're free

gloomy shell
#

what does that have to do with them leaving reviews

lone ether
#

it doesn't im just being safe in case the hacked acc tries something lol

foggy arch
lone ether
#

wdym

foggy arch
#

like

#

relogin with the hacked acc

gloomy shell
#

once you request deletion its locked for 7 days

foggy arch
#

wouldnt that create the account?

gloomy shell
#

before they can recreate it

#

but i would focus more on getting your account back

foggy arch
#

i have my account

lone ether
#

the hacked one?

gloomy shell
#

then what are you concerned about?

foggy arch
#

yes

foggy arch
foggy arch
#

ok

gloomy shell
#

you should be able to delete the reviews left on your own account

hearty hazel
#

how do i setup the top gg discord bot

lone ether
#

aren't reviews buggy

gloomy shell
#

top.gg doesnt have a discord bot that you need to use anymore

hearty hazel
#

how do i het started

#

how do i get started

lone ether
#

what exactly do you need?

hearty hazel
#

advertise my dicord server

lone ether
#

-servers

wild stoneBOT
#

Servers have been removed as they were getting harder to moderate. For more info, please read: #announcements message

lone ether
#

they may come back in the future prayge but they are no longer on the site for now

#

you'll have to look at other sites to advertise your server

winged portal
#

hey !

#

is there a way to know if a user voted fo my community ?

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or some APIs that I can use to verify if a user voted

night zealot
#

Guys its bannable to use a bot invite link with a forward to the support's server?

frank terrace
#

is here any option to get support with my account verify email?

lone ether
#

can you share a screenshot please?

frank terrace
lone ether
#

wanted to see if you meant discord account or the top.gg account

#

have you checked spam folders?

frank terrace
#

i have changed my discord mail and nothing works

lone ether
frank terrace
lone ether
#

np

candid perch
lone ether
#

bot's been approved

mystic plinth
#

hey

#

my bot is approved on the website , but we changed the bot due to some issues . can I replace the bot id by any chance ? or delete the old one

barren tusk
#

Hi, thanks for reaching out! Sadly you are not able to just swap it around, you will have to delete the bot off of top.gg and then resubmit the new one! Don't worry though queue is at a all time low, so chances are it will be back on the site within 1-2 days (at most).

lone ether
#

hours

barren tusk
#

Yes well zobs, its always safe to say a few days

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As you never know

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๐Ÿ˜ญ

mystic plinth
mystic plinth
barren tusk
#

They will delete the bot for you off of top.gg

mystic plinth
lone ether
#

dm @cyan palm

mystic plinth
#

aight

lone ether
#

bear in mind they take a day or two to get back to you cuz they are busy peoples

mystic plinth
#

sure

light vale
#

What to fill here?

barren tusk
#

Hey thanks for reaching out!

So anything that says "top.gg server" is going to be a deprecated feature (meaning you are free to put nothing there). They recently removed the server list from top.gg.

#

@light vale ^^

barren tusk
#

Not a problem ๐Ÿ‘

raw harness
#

Hey, how do I report a bot?

#

It has a rather obscene name and information

#

@pliant mauve ^

barren tusk
raw harness
#

I'm unable to

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That's why I pinged

barren tusk
#

You are

#

Turn your ad blocker off, then try again

raw harness
#

The report button was getting covered by the ad for whatever reason

#

Reloading worked

opal copper
#

How can I remove my bot from the TopGG listing? Clicked around and couldn't find anything ๐Ÿ˜›

grand prism
#

From what I remember you can add /delete to your link and it will directly take you to the bot removal page

barren tusk
#

Known issue, no eta

#

Hopefully fixed next update

raw harness
#

Why doesn't markdown support numbering?

#

It appears so weird

barren tusk
#

What?

sterile crypt
#

H iguys

#

wtf if the music

#

Quit music

#

or i jump ct spawn

raw harness
night zealot
# lone ether what do you mean?

You can generate a invite link from your bot with a redirect to a link. It is ok if someone uses as a redirect the support server?

raw void
#

Does review editing work?

lone ether
lone ether
lone ether
pallid otter
grand prism
#

As for whether the bot is offline or not, top.gg does not remove bots that are offline

cobalt sleet
grand prism
grand goblet
#

Hello, for some reason my votes just got resetet? Please help.

grand prism
sturdy swan
#

why does nothing pop up for active campaigns when i won the auction and paid

lone ether
sturdy swan
lone ether
#

your ad likely didn't go live yet if it's not the highest cpm bid

sturdy swan
lone ether
#

yeah you just have to wait

sturdy swan
#

did i pay for it correctly?

lone ether
#

looks good

sturdy swan
#

ok thanks

lone ether
#

nw

serene swift
#

@lone ether

#

I am not able to login

lone ether
rocky nest
#

why am I not able to edit the Vote API settings? it just shows an empty window

meager cape
#

How do I remove discontinued bots that I have on top gg from over 2 years ago?

gloomy shell
#

As the owner you should be able to login and delete them yourself

obtuse whale
#

How do i remove a discontinued bot from my profile? I'm not the owner but I'm listed as one of the owners so i can't delete it

barren tusk
#

If it is part of a team, you can leave the team :)

obtuse whale
#

its not

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also i just found out the delete button is not within the edit bot page, but on the bot page itself

#

and i was able to delete it

#

thanks

barren tusk
#

Ah yea

#

I was just about to try and ask you to visit the delete button

#

:D

#

Glad you found it :)

sturdy swan
#

Hey, so I had a clearly alt account and an account that has never used my bot submit a negative review. The account is an alt for a competitors bot. How can I get this deleted as its fake?

#

ping on reply please

barren tusk
sturdy swan
#

alright thanks

midnight bronze
#

Hey, I want to remove these servers from my account as I'm not anymore in them. How can I do it?

barren tusk
#

You will have to email support@top.gg to request to have them delete your servers

midnight bronze
#

thanks

barren tusk
#

๐Ÿ‘

main plover
#

my bot profile pic does not show up for some reason

wild stoneBOT
#

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

๐Ÿ’ก Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

grand cosmos
#

Help

barren tusk
#

You can translate it?

#

I can't read that

grand cosmos
#

Wait

grand cosmos
barren tusk
#

What does the console say?

grand cosmos
#

Which console

barren tusk
#

The browser console

#

press F12, and go to console

grand cosmos
barren tusk
#

Try and clear cache and try again then

grand cosmos
barren tusk
#

What are you visiting/doing before this error occurs

grand cosmos
#

Add a bot, I put the id, I do the next step and it displays it every time...

barren tusk
#

This is a bit out of my knowledge zone.

#

I shall let @lone ether or @gloomy shell handle this one

lone ether
#

hello

barren tusk
#

Sorry I wasn't able to help, I am still learning myself :(

lone ether
#

please try in incognito @grand cosmos

grand cosmos
#

It means ?

barren tusk
#

Use an incognito tab on your browser

grand cosmos
#

Ok wait

#

It works thank you

#

๐š๐š‘๐šŠ๐š—๐š”๐šœ ๐š‹๐š›๐š˜

#

๐•š ๐•๐• ๐•ง๐•– ๐•ฆ

#

โค๏ธŽโค๏ธŽ

#

โฑ แต›แต‰สณสธ หกแต’แต›แต‰ แต˜

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๐Ÿ…€๐Ÿ„พ๐Ÿ…๐Ÿ…๐Ÿ…ˆ

barren tusk
#

Glad it worked, but lets keep it support related :)

timber parcel
#

How do I get my bot

#

On top fg

barren tusk
#

You have to submit it

light rain
#

-addbot

wild stoneBOT
#

topgg Adding Your Bot To Top.gg

So you want to list your bot on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

topggDotRed Click here to follow our guide!

light rain
#

Here guide

brave saddle
#

Hello, I wanted to ask why my bot was removed from topgg without my knowlegde.
I didnt remove it - and I got no email - could somebody check?

floral pagoda
#

Which bot are you talking about?

unkempt jackal
#

when i try to invite a bot it says i need to verify my account first but i cant even make an account.

floral pagoda
#

Sounds like a Discord problem

#

You may want to reach out to their support

unkempt jackal
#

ah ok

brave saddle
barren tusk
#

If you have a problem, then dm them

terse relic
#

can someone help me with top.gg apis?

lone ether
terse relic
lone ether
#

np

terse relic
#

how votes works? like does the vote be reset?

#

individual votes ofc

barren tusk
#

At the beginning of every month they will reset as soon as you get your first vote (I think visually only, it resets to 0 in the back)

terse relic
#

so i do not have to use any percentage

barren tusk
#

Nope

#

top.gg handles resetting for ya

terse relic
#

thanks

mystic plinth
lone ether
#

Please dm a community manager

mystic plinth
lone ether
#

When they're online, usually in a couple of hours

#

None are online atm I'd assume they're sleeping

mystic plinth
#

alright then

sturdy swan
#

it doesn't work

lone ether
sturdy swan
#

its def a server issue

#

the request is returning unauthorized

lone ether
#

see if the steps in the latest pinned message work

#

if not, try again in a couple hours

sturdy swan
#

tried on chrome, firefox and the provided guide, will try later than

sturdy swan
#

worked now

sleek bane
#

How to request to get my bot deleted off the site?

barren tusk
#

You just delete it

#

replace BOT_ID with your bot's id

sleek bane
#

thanks ๐Ÿ‘

wooden kettle
#

Can we remove my bot on top gg to put it back please?

grand prism
wooden kettle
#

because basically I renewed my bot but on top.gg there is still the old name and not the new name of the bot

#

So I would like us to delete and then add it back properly

grand prism
#

You can change the name and avatar without removing it from the website using the "refresh data" button. Then edit and save your page

wooden kettle
#

eh okay I will try to search and see if I can

#

I can't seem to find the link that leads to the thing you're talking about

grand prism
#

Are you the owner of this bot?

wooden kettle
#

yes

grand prism
#

Then this button should be on the main page (where the description and reviews are)

#

Right there

wooden kettle
#

@grand prism Is it possible to tell me where this page is located on the top.gg site because I don't see anything corresponding to your image?

grand prism
wooden kettle
#

Okay, I found it

#

when I refresh data it doesn't change anything

grand prism
#

After clicking this button, you need to edit and save the page. This will force the page cache to be updated

narrow coral
#

How can I add my discord server information on top.gg? I would like more members?

barren tusk
#

Top.gg no longer has a server listing feature. While you still can do so through auctions and list it as a product, that is a paid option.

narrow coral
#

Oh ok thank you

barren tusk
#

Not a problem.

lone ether
normal magnet
#

why were servers removed from top.gg?

lone ether
wild stoneBOT
#

@normal magnet

Servers have been removed as they were getting harder to moderate. For more info, please read: #announcements message

woeful prairie
#

@lone ether Did FuturoBumps Bump command not respond?

lone ether
#

i have provided a ss in the decline reason

woeful prairie
#

Sorry for the pint I just need a bit more info since when I tested the bot it was fine

lone ether
#

nws

woeful prairie
#

I see yeah damn thatโ€™s a lot of โ€œnot respondingโ€ errors

woeful prairie
woeful prairie
#

Okay Iโ€™ll get it sorted and fix it up tommorow

lone ether
woeful prairie
#

Ngl I thought because it had admin it would work

#

But obviously

lone ether
woeful prairie
#

I know that

#

It doesnโ€™t require it, but itโ€™s easier to just ask for the admin permission to begin with, so literally nothing can error

#

But yes Iโ€™ll fix it

lone ether
#

yuh

grand prism
#

You can't find a bot by its token, you would have to know its ID and giving anyone your bot's token is not a good idea

barren tusk
#

It is likely on a different account then.

#

Well, glitch hasn't been able to run bots in a few years so

#

But no, if you made the bot account then no one can take it

woeful prairie
lone ether
#

ok

#

pog

woeful prairie
#

i checked it the way you said and it worked fine - so i just added a few changes and hopefully it wont go down

cosmic hazel
knotty hamlet
#

when somebody votes with the guild param, and then enables the notification to vote again, will the guild param be accounted for the next one?

barren tusk
#

What guild param?

knotty hamlet
zinc oracle
#

I dont think so.

#

Your best bet is to try it. But I doubt notification links keep query params

wintry oriole
zinc oracle
#

Well thats fun

wintry oriole
#

on that note brb reviewing my bot 100 times /j

bright plume
#

How can I know if I got credit?

barren tusk
#

credit what?

#

If you mean vote credits, those arent a thing anymore

#

They were discontinued

lone ether
wild stoneBOT
#

@bright plume

topgg Auction Credits

Credits have been removed.
For more information, refer to โ #announcements message

craggy torrent
#

Background URL

Give your page some sparkles with your own background. Only PNG and JPEG are currently supported.

#

Only PNG and JPG images can be used

grand prism
#

This feature has not been working for a very long time

craggy torrent
#

oh...

#

explains why i didnt used it

hollow elm
#

what should i do if my profile picture of my bot doesnt update

grand prism
#

Click "refresh data" button, edit and save your page

hollow elm
#

@grand prism where i find this button

grand prism
#

On the main page of the bot, where there is a description and reviews

hollow elm
#

ah thanks

wild stoneBOT
#

@craggy torrent

topgg The bot page background link is currently broken. We suggest you use CSS for the time being!

topggDotRed Add the following code to your bot description:

body {
 background: url(INSERT_LINK_HERE);
}
</style>
hallow frigate
#

hello

#

i have a question

#

to invite my friend to my top.gg team. do i put his discord user id or top.gg user id?

barren tusk
#

They are the same

hallow frigate
barren tusk
#

That should not be the case

#

It doesn't assign one for you

#

As you can see

#

your userid

hallow frigate
lone ether
#

topgg ids can be different from your user ids

barren tusk
#

Since when?

supple mica
#

are*

lone ether
#

since always iirc

barren tusk
#

I mean either way your user id will resolve to a proper profile

supple mica
barren tusk
#

Why though

hallow frigate
barren tusk
#

Seems like such an uncessary step

supple mica
#

because that is how topgg was made

#

i did not make topgg

#

so i dont know

barren tusk
#

๐Ÿ˜”

lone ether
hallow frigate
lone ether
#

np

hallow frigate
# lone ether np

one more thing, if i transfer ownership of a bot to a team can i still remove the bot from that team in the future

lone ether
#

yes

hallow frigate
lone ether
#

nws

sturdy swan
#

Hey all. Do you guys advertise servers?

barren tusk
#

You can use the auctions feature to do paid advertisements. Though there is no longer a server list on top.gg

sturdy swan
#

Thank you btw

barren tusk
sturdy swan
barren tusk
#

That is something I am not all too familiar with. As auctions are not my area of expertise. I can only assume that since you would list it as a product it'd show up in the area you reserve.

#

There is not one place for auction items. You bid for a spot to put it, and hope you win top spot by outbidding everyone else

sturdy swan
barren tusk
#

Its because hardly anyone wants to do it aha.

#

Its definitely possible as of my latest knowledge

subtle glade
#

Why is my name hoister

#

Also is there a way to manually update the bot's profile picture on top.gg's page or do I gotta wait for top.gg to do it's thing

hardy barn
#

Heyy, my bot was declined for having no slash commands. However, it does have one, and i suspect the problem to be the fact that the commands have a default admin setting in the discord integration settings. How can I fix this?
#mod-logs message

barren tusk
#

As for updating profile picture. Go to your bots page, press refresh data, click edit, then save

barren tusk
hardy barn
subtle glade
#

Also could a moderator please fix my name xD

barren tusk
royal oyster
#

Why?

barren tusk
#

Try and do it in incognito

royal oyster
#

ok

royal oyster
barren tusk
#

No problem

wispy ridge
#

kool

hallow frigate
#

is there a way i can know what each permission do for the person in the team?
like admin and moderator what's the difference between then

shell inlet
hallow frigate
shell inlet
sturdy swan
#

What do I put here?

grand prism
#

Nothing, you can leave it empty

sturdy swan
sturdy swan
#

I am waiting now for a week to remove a review from our bot, still nothing happen. Is this normal?

woeful prairie
#

How old you gotta be to be a top.gg reviewer

zinc sorrel
#

Can anyone help me with the kitami bot

#

Dm me if someone is able to help please

barren tusk
barren tusk
woeful prairie
#

Damn really

barren tusk
zinc sorrel
#

It sent me to this server sorry

sturdy swan
barren tusk
#

They donโ€™t get back to you with the decision if I recall

sturdy swan
barren tusk
#

They either remove it or they donโ€™t

sturdy swan
#

checking over a week

supple mica
#

that our review reports backlog

#

is consistently massive

#

because devs tend to just report every 1 star review they get

barren tusk
#

Soon you will need review reviewers

supple mica
#

i actually just cleared out the review queue myself

supple mica
barren tusk
#

lmao

pure python
#

Hey, I'm having trouble logging into top.gg. Keeps saying I need to authorize my account

barren tusk
#

Try and clear site cache then try again.

pure python
#

How do I do that??

#

And do you mean top.gg cache or my browser?

muted anvil
#

why am i getting this if my account is verified?

barren tusk
#

That is a discord thing. You will have to contact discord.

pure python
#

Ohhh so that's what's happening to me

soft star
#

Hm

wind niche
#

Can we still add music bots in top.gg?

barren tusk
#

Of course, top.gg does not limit that at all.

wind niche
#

but i hear somewhere discord is not allowing music bots to get verified

barren tusk
#

We are not discord.

#

Top.gg is in no way affliated with discord. If it doesn't break their TOS or guidelines top.gg will likely do nothing about it though I can't say for certain

river wedge
#

But if you get already verified, they don't give a shit

wind niche
river wedge
#

They will not sue you, they will just ask you to remove music function and that s pretty all

#

We are not mee6, they will not sue someone with like 1k servers

subtle glade
#

Is there something like a guide on how the html works for the Long description? I tried creating divs giving them classes and what not and none of the CCS worked

#

can I only use inline style for this?

serene iron
#

Hey there support team, I've been emailing back and forth with Marco about changing over ownership of our Top.gg team account page & server to the CEO of the company as my contract with them has ended. Please advise on the best way to resolve this.

woven trellis
#

@light rain why did u reject my bot ???

barren tusk
woven trellis
#

"Your bot has a command /captcha which requires Manage Channels. Please make sure your bot only requires permissions it truly needs. Please fix this issue and re-submit your bot."
Bro if my bot say he need this permission it's because he need it

barren tusk
#

Dm them

#

Doing so here is not appropriate

woven trellis
#

it's not the support channel?

barren tusk
stoic socket
barren tusk
#

I am not sure the process of transfering team ownership though, if its even possible.

barren tusk
#

Any bot declines you are to dm the bot reviewer to get more information.

#

As stated in the decline

woven trellis
#

Oh okay, sorry

#

it could be confusing

barren tusk
#

All good!

#

I wish they posted it in every decline reason

light rain
#

when you get declined

digital radish
#

sorry sir my bot name is "Norya" not "Nory"
or it will auto updated?

wild stoneBOT
#

@digital radish

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

๐Ÿ’ก Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

digital radish
#

ty

crimson crow
#

Is there a Dutch translator needed for top.gg? Donโ€™t see applications or something, so Iโ€™m just asking here ๐Ÿ˜‚

barren tusk
crimson crow
barren tusk
#

@lone ether there is a tag for translation stuff right

#

if so please use it

light rain
#

welp i forgot what tag brb

barren tusk
#

-trans

#

idk

crimson crow
wild stoneBOT
#

@crimson crow

This channel is NOT for general discussions, it is for anything related to the ongoing translations on crowdin for top.gg.

  • This channel is not for your translation needs.
  • If you wish to have general conversations, use #general.
  • If you have questions about top.gg, use #support.
  • If you wish to talk in your language (unless related to the crowdin), use #general-int.
light rain
#

oh wait wrong one

crimson crow
#

๐Ÿ˜‚

light rain
#

-translationfaq

wild stoneBOT
#

I speak (insert language here), but it's not on Crowdin. How do I get it added?
You are free to suggest translations for a language you speak for Top.gg on Crowdin to Aurel, Nekomaki or Xetera, as long as you agree to continually maintain and translate for that language to the best of your abilities. We do not expect you to do the entire language yourself, by any means, but we expect you to contribute to it.

How do I become a proofreader for (insert language here)?
If you wish to become a proofreader, please start by contributing to your respective language. Even if that language is at 100% completion, it does not necessarily mean that everything is accurate/correct. Proofreaders approve translations for a specific language. A proofreader must approve your translation before it is added to the Top.gg website. Apply to be a Proofreader here.

Can I use Google Translate?
Do not use Google Translate. If you are caught using automatic translators (for a role or any other reason), we will remove your contributions and block you from the site. If using translators was enough we would not be asking people to take their time to contribute.

How do I get the Translator role?
Translator roles are given to proofreaders and top contributors at moderators discretion. Do not ask for the role.

light rain
#

There you go

barren tusk
#

tyty

light rain
#

Should have let @lone ether do the tag couse me dumb

lone ether
#

you got it nws

crimson crow
#

But is that also for a translator role in this disc? ๐Ÿซฃ

barren tusk
#

Yes

crimson crow
#

And becoming official Top.gg translator

barren tusk
#

If approved you will be given the oppurtunity to translate yes

light rain
thick plover
#

Hey, can i change my bot name. Currently its Cloudy 2, I want make it Cloudy. Please help me

barren tusk
thick plover
#

ys

#

yes

barren tusk
#

If so, click refresh data on your bot page, click edit, then click save

thick plover
#

didnt work

barren tusk
#

Did you change your bots name in discord dev portal as well?

thick plover
#

i changed it 3-4 hours ago, in dev portal. its showing the cloudy name in the servers

barren tusk
sturdy swan
supple mica
#

I went through them last night

sturdy swan
#

Oh, thanks monkeyPls

thick plover
barren tusk
#

did you click edit then save?

#

Clicking refresh data on its own does nothing

thick plover
#

ahh, got it. Thanks for the help

zealous thicket
#

Would someone be able to manually update my bot avatars? I use an animated avatar now and my bots show up as just a letter on top.gg now. I can provide static avatars

#

I added a new bot, which did grab the static image and not the gif

lone ether
zealous thicket
#

I know..

#

Thats why I am asking if someone can update mine manually

lone ether
#

no we can't

zealous thicket
#

Why not

lone ether
#

because they're not supported

zealous thicket
#

You guys updated my avatar, not me

#

When you didn't support them

#

and I can't revert that change now..

lone ether
#

do you want to update it to a static one?

zealous thicket
#

Yeh

lone ether
#

-refreshdata

wild stoneBOT
#

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

๐Ÿ’ก Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

zealous thicket
#

Doesn't work

#

All of them have animated avatars. Even kazu. But you guys did parse Kazu right because I added it today. But the other ones are not getting parsed the same way

#

For kazu you guys took the app icon

lone ether
#

we don't "take" the icon

#

since the site doesn't support animated icons, they get defaulted to the first letters of the bot

lone ether
# wild stone

if you changed your bot's pfp to a static one recently, try this in a couple of hours

serene iron
#

Hey @lone ether I'm having trouble transferring ownership of my team account to the company's owner. Could you please advise on how resolve it?

lone ether
#

what's the issue?

#

what doesn't work when you click on it

serene iron
barren tusk
#

You cannot transfer ownership of teams

#

You will have to remake it

serene iron
#

Okay, thank @barren tusk

barren tusk
#

No problem.

valid root
#

question, is this allowed for a topgg listing?

valid root
#

Alright ill go ahead and report it meowslightsmile

viral current
#

hihi

#

i need my bot removed please

#

1260860646027690067

#

ive changed my mind

#

nvm did it

lone ether
undone relic
lone ether
#

yes?

undone relic
#

I actually deleted the bot from Discord about 3 weeks ago, why is it still there?

fluid rapids
#

One message removed from a suspended account.

lone ether
#

you have to delete it from top.gg too

undone relic
#

._. I wanted to, but there are nothing but errors on the page, as you can see in the picture

lone ether
#

you have to type "DELETE" and then press the trash icon

#

refresh the site and try again

grave copper
#

Whenever I access my server on the Server List, it says this even though I didn't remove it. How do I fix it?

gloomy shell
#

-servers

wild stoneBOT
#

Servers have been removed as they were getting harder to moderate. For more info, please read: #announcements message

gloomy shell
#

You can't remove it. Servers are no longer available on Top.gg

grave copper
#

wait what

#

that was unexpected

#

i thought it was a glitch

#

that sucks

static isle
#

Hi @fluid birch, i need to start the ownership transferal process, can you help me pls?

barren tusk
#

Ownership transfer of what exactly?

static isle
#

Topgg ticket redirect me here

barren tusk
#

Servers are no longer a thing, so that won't be able to be helped for. As for the bot page, if you still have access to the account that submitted the bot, then delete it and resubmit on a new account.

static isle
#

Its not mine

#

Ex-developer

barren tusk
#

If it is not yours then you won't be able to transfer it most likely.

#

They only allow transfering bots you own.

#

You will have to get whoever submitted the bot to delete it.

static isle
barren tusk
#

Just like with bots, you will have to delete the team and remake it.

#

As far as I know you cannot directly transfer ownership of a team

static isle
#

Its not my team

barren tusk
#

Again, you will have to get the person who owns it to do so then.

#

Unless the mods will allow it, and delete it for you unlikely since you dont own it

static isle
#

@zinc oracle Can you help me?

barren tusk
#

Dm an online moderator. They will get to you when they can

zinc oracle
#

If you send me a DM I should be at my desk in a bit

barren tusk
#

Please allow up to 48h for a response.

#

Oh nvm woo is on the case

wide kindle
#

Can I include a donate command with my bot? Itโ€™s a free bot so Iโ€™d like to give people the opportunity to support if they would like

gloomy shell
#

we have no rules against donation commands

sturdy swan
#

is there a way to know when or if my bot has been approved or denied?

wild stoneBOT
#

@sturdy swan

topgg Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

๐Ÿ’ก Please make sure you have your DMs activated for this server.

sturdy swan
digital topaz
#

is there some problems ? submit button not doing anything

grand prism
#

I think you are missing prefix

#

Prefix is โ€‹โ€‹a required field. If your bot uses slash commands, enter / or Slash commands there

digital topaz
#

Oh, going to try that, thx

digital topaz
grand prism
#

No problem

wide kindle
gloomy shell
#

We have 0 rules against premium/donation commands nod feel free to do whatever you like

#

Discord has rules, but we dont moderate that. discord does

#

for top.gg we don't care one bit

wide kindle
#

Oh I canโ€™t read

#

You said none against lmfao

#

Apologies. Thanks ๐Ÿ˜‚

gloomy shell
#

no worries, and you're welcome!

obsidian valley
#

Canโ€™t vote ??? I didnโ€™t do vote yet , bot broken again?

lunar vigil
#

cant pass cloudflare captcha, it keeps reloading

#

top.gg just cant live a few months without some issues

#

almost like it intentionally annoys you

supple mica
#

And not topgg believe it or not

supple mica
obsidian valley
#

Normally the clock for the 12h is there

#

I hope itโ€™s fixed soon because I can lose my vote streak

lone ether
wild stoneBOT
#

@obsidian valley

topgg How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
topggDotRed Instructions on Microsoft Edge
topggDotRed Instructions on Google Chrome
topggDotRed Instructions on Mozilla Firefox
topggDotRed Instructions on Safari on iOS or Safari on MacOS
topggDotRed Instructions on Opera
topggDotRed Instructions on Brave

topgg_ico_bulb If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

obsidian valley
#

Still donโ€™t work

mild lantern
#

hello

#

@toxic zephyr

#

bro

#

I want help

#

@indigo adder

#

@next kestrel

#

help me

barren tusk
#

You do not need to ping all 3 of them

mild lantern
#

ohh

barren tusk
#

If it is about your bot being declined, it tells you the reason. You will have to fix the problem before you can resubmit

mild lantern
#

bro I add my bot to website it is an AI bot but is removed from my profile

barren tusk
#

Yes, it is an unmodified instance of shapes. You cannot submit such things to the site.

mild lantern
#

i made it with shapes,inc website

barren tusk
#

Right but you didn't make it yourself.

mild lantern
supple mica
#

this interaction was wild

obsidian valley
#

Even with incognito modus I still canโ€™t do vote , with my other account I can do vote itโ€™s really weird

#

Fixed

subtle glade
#

Does top.gg still give auction credits for bots getting votes?

gloomy shell
#

no

#

-credits

wild stoneBOT
gloomy shell
#

open an #auctions-tickets and request it be deleted, someone will help you when they can

candid moss
#

an old server i listed on top.gg is still displayed on my profile, i can't remove it though because the servers section of top.gg is inaccessible because of the update. can someone help me delete it?

#

like i can even click on the edit button from my profile but it gives me a 404

soft star
candid moss
candid moss
lone ether
slate shore
#

Why was it discontinued ?? Can i know how to fix this

wild stoneBOT
#

@slate shore

Servers have been removed as they were getting harder to moderate. For more info, please read: #announcements message

rocky tusk
#

Gm, are you able to check the review status of my bot? I'm not sure if you received it because the website is laggy, and I dont want to spam and send one more form with the same bot to you. Thanks

fluid birch
rocky tusk
#

I'll do it one more time and attach a screenshot so u can see whats the issue

fluid birch
#

In that case try submitting it again

rocky tusk
#

I cant access submit button

#

When I click it for the first time it moves me to the previous step

#

then when I try to submit again I get this

fluid birch
rocky tusk
#

Its the 4th time im doing it

#

Idk what to do anymore

rocky tusk
fluid birch
#

More interested in tag length blob_nod There's a tag length that if you exceed might cause this to happen

rocky tusk
fluid birch
#

Bringing in some other mods on this

rocky tusk
#

thank you

#

I could share more info on a private channel but I dont see any option to open a ticket

fluid birch
#

You're always free to send us DMs poggythumbsup

rocky tusk
slate shore
lone ether
#

-submitbot @rocky tusk

wild stoneBOT
#

@rocky tusk

topgg Please make sure you have filled out these required fields:

  • Headline (short, catchy phrase about your bot)
  • Long description (what your bot is about, its commands, etc)
  • Prefix (., /, t!, owo, etc)
  • Categories (tags that best represent your bot)

If you still can't submit your bot:

  • Copy your long description, reload the page, paste it back in and fill out all the details, then try again.
  • Clear your cache and try again.
  • Try another browser.
  • Make sure your ad blockers/VPNs are off and try again.
lone ether
#

Did you forget to fill in prefix box

rocky tusk
#

/help*

lone ether
#

Did you put a link in the background box? Because that's broken

wild stoneBOT
#

topgg The bot page background link is currently broken. We suggest you use CSS for the time being!

topggDotRed Add the following code to your bot description:

body {
 background: url(INSERT_LINK_HERE);
}
</style>
lone ether
#

Oh wait I forgot that's in the edit page, nvm

pure linden
#

When I try to register it says that I have not verified my DC account

soft star
#

we canโ€™t help you with that

pure linden
#

puedes hablar en espaรฑol?

soft star
pure linden
#

How do I solve my problem?

soft star
glossy chasm
#

I added bot to my server

#

now how do i add server to site

#

Theres no option

lone ether
#

-servers

wild stoneBOT
#

Servers have been removed as they were getting harder to moderate. For more info, please read: #announcements message

sturdy swan
#

Can I get a bot for a never have I ever server?

static fog
#

Hey, how can one can get a background like this?

supple mica
wild stoneBOT
supple mica
#

People use CSS ๐Ÿ™‚

#

Style the full background

static fog
lone ether
#

you'll have to learn a little css to be able to set it to your liking

static fog
supple mica
#

-bgimage

wild stoneBOT
#

topgg The bot page background link is currently broken. We suggest you use CSS for the time being!

topggDotRed Add the following code to your bot description:

body {
 background: url(INSERT_LINK_HERE);
}
</style>
supple mica
#

cant remember if this is the same

#

that might work

supple mica
#

The above embed does the same effect, I believe.

static fog
#

I see

#

Thanks

static fog
#

should I change it?

#

This is what I have rn

supple mica
#

You can stick in a <style> tag if you wish to change the CSS and stuff

#

it won't effect the content of your description

#

Up to you for how appealing you'd like it to bne

static fog
supple mica
static fog
#

Oh

#

Lol

supple mica
#

your background image is a html file

#

that doesnt look right

static fog
supple mica
#

yes of course

#

jpg png etc.

static fog
supple mica
static fog
#

I never done this before with top.gg

#

lol

supple mica
#

oh you just pasted a pile of html

#

you'll need to put <html> tags in the description

static fog
#

oh

supple mica
#

then put any css in <style>

#

like that

#

just did it for you (: Should see a change

static fog
#

but

#

uh

#

๐Ÿ’€

supple mica
#

yeah so you're going to need to tweak your css for things like this ๐Ÿ™‚

#

The main guideline we have for CSS styling your page is to not break the functionality

static fog
#

I see

static fog
lone ether
#

yup

static fog
#

######s

#
cs
chrome swan
#

N word bot allowed to submit in top.gg?

barren tusk
#

Uhm, what exactly are you referring to?

sturdy swan
#

Could you please help me?

lone ether
lone ether
wild stoneBOT
#

@sturdy swan

topggDotRed Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

sturdy swan
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Okie nvm then. Thanks.

rigid bane
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Is their a report ticket I csn use

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Quite urgent

grand prism
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Reporting bots/reviews is done via buttons on the website

rigid bane
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Thanks

rigid bane
gloomy shell
gloomy shell
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To report a bot on top.gg, go to its top.gg page and click the three dots near the top, and click "report"

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I'm not sure how to report a bot directly to discord. possibly developer compliance

rigid bane
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Thankd

limber orbit
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how can i apply to be a volunteer to do bot reviews?

gloomy shell
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-apps

wild stoneBOT
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topgg Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

topggBotReviewer Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules

topggModerator Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

topggDotRed Applications are currently: closed
topggDotRed We open applications when we need more Bot Reviewers. Please keep an eye on #announcements for applications!

limber orbit
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alr ty mate

gloomy shell
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pog_thumbsup yw

pulsar lantern
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Hi guys, I'm trying to find the best "Join to create" bot for my channel. Any recommendation would be amazing. Thank you very much

lone ether
pulsar lantern
lone ether
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-how2search

wild stoneBOT
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topgg To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

chrome swan
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i changed my app pfp but top.gg website is not updating pfp whats the fix?

barren tusk
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Click Refresh Data, Edit, then Save

wild stoneBOT
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@chrome swan

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

๐Ÿ’ก Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

hoary basalt
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how do you get number of shards + server count to show up on at least ur bot's preview page on results

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or is that out of our control

wild stoneBOT
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@hoary basalt

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

chrome swan
lone ether
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nws

wide sphinx
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are teams buggy still? i get added as a team admin and i cant edit bot or it even say im part of the team?

barren tusk
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Teams are still broken as far as I know.

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Though iirc you should still be able to edit things. Try clearing cache and revisiting the site

blazing lily
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Hello! kittywave I noticed that the bot reviewers application form is now closed. Does this perhaps suggest that applications are being reviewed currently? I'm just curious as I applied back in Feb, and am still keen, so been patiently waiting. Thanks!

lone ether
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Applications have been reviewed afaik but CMs will be able to tell you more

atomic stag
grand prism
pseudo yarrow
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Hi. Are there penalties on this platform for copying content from another bot?

p.s please mention me.

zinc oracle
pseudo yarrow
zinc oracle
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Yeah, my Dms are always open ^-^

sturdy swan
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Hi

barren tusk
night halo
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hi

steel scarab
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hey vote top.gg thinks im a bot and wont allow me to collect my voting boxes how do i make a ticket and contest this??

barren tusk
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Collect your voting what?

steel scarab
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Am i in the wrong server ?

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my apologies im not very savvy with discord im just trying to correct this mistake ^ @barren tusk

gloomy shell
# steel scarab

Yeah this isn't our website. You'll need to join their discord for more info

steel scarab
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Okay thanks! Apologies for the confusion

quiet perch
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Getting this when trying to submit a bot. No loading, no additional information.

grand prism
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The website that is being blocked has nothing to do with it. This is an analytics website irrc

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Usually, the inability to submit a bot is due to the lack of a required field filled in, such as a prefix for example, or tags length

barren tusk
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Also background url field is broken so leave it blank, as well as top.gg server's field as top.gg no longer has a server list feature

quiet perch
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is the prefix field a required field? it was not indicated as one...

barren tusk
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Indeed it is

quiet perch
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that's probably it then

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ty

barren tusk
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If your bot uses slash commands put /

quiet perch
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it does not use slash commands, so I figured it wasn't important

barren tusk
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Well, the people need to know the prefix to use the bot then

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Without a prefix they cant use it

quiet perch
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it reacts to events, rather than commands