#support
1 messages · Page 82 of 1
wait up to 48 hours, if they haven't replied, please send them another message in case they forgot
if they still don't reply after 3 days, you can reach out to another moderator
?
Do someone have a discord.png link alternative for showing png's on topgg? Cuz discord png are expiring
Just use imgur
dont put images
there is really no more money in votes ? 
wdym
I remember you could get credit per some amount of votes
bot votes for example
:topgg: Auction Credits
Credits have been removed.
For more information, refer to #announcements message
ouch...
I deleted my account from the homepage, but I'm trying to sign up again, but I can't sign up, so please help me
you have to wait a week before you can create it again
ok thanks

press fresh data > edit > save
nvm
Y'all planning to support bot gif avatars? My bots look avatar-less now which is ugly af
what thats meen?
#auctions-support
I suggested it, prob not gonna be implemented for a while cuz old bugs are main priority
But it is Not a Auction, only Premium
same
i also try it with my credit card but the same
ah in that case i think it's best to wait for updates
other users are also having this issue
oh ok
why is the votes tab of my bot empty, like this? edit: the img isnt sending 💀
discord is a bit broken rn
^^
when I try to select a team, the modal pops up and instantly closes
turn off adblockers or vpns
well, I accidentally reported a comment from my bot, do I need to worry or nah?
If report is not valid they gonna just ignore it
ah, okay
Hello, I responded to many reviews of my bot and after refreshing the page my responses seems to be gone. Is this expected?
reviews are currently bugged
There is a known issue with reviews currently.
Op, zobs was faster 
when i want feedback why my bot got declined instead of never sending me an email.. will i get pinged in #mod-logs now that I'm on this server?
Yes mod logs is the only way you get notified. We've never sent emails
-notified
Bot Review Notifications
If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.
If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.
💡 Please make sure you have your DMs activated for this server.

okay but thats not my bot i dont have an nsfw command #mod-logs message
my bot is called acecore and that bot is called aranet with a weird anime pfp
But that's the kind of bot you submitted. Are you sure you provided the correct ID?
yes of course the id is even in that decline embed and the name too but the screenshot shows a completely different bot
In that case, either write her a private message or wait for her to check this channel because she is quite active here
can i ping her or is that against the rules?
You shouldn't ping them, you should write a private message and she will explain everything there
but on discord?
Yep

pings are ok ^-^
i guess i just reviewed too fast and when i made the screenshot it didn't register so the old screenshot of another bot i already had on my clipboard got sent instead 

Alright, could you ask the person who manages the announcements to make one when this problem is resolved? Thanks
bug fixes are usually sent in #954488568967995472
How can I get in contact with the reviewer that reviews my bot in the future? My bot is already in a few servers so I can't just give permissions to everyone just for ya'll to test it. I can however give u a secret key that can be inputted into a command to gain full access (Free, premium, & developer). Or I can simply add your userID to a collection
put it in notes for reviewer when submitting your bot
ugh i wish i was as smart as you
😭 thank you
np, let us know if you need any more help 😅
How do i add picture for my bot in site
Theres no thing to add pic for bot
-servers
@woven peak
Servers have been removed as they were getting harder to moderate. For more info, please read: #announcements message
Add it into your bot reviewer notes
So the person reviewing your bot can reach out if needed
You have to host your images via a 3rd party service like imgur and then write some html directly in your listings page and add the image links that way.
Hope that helps 
If you look at mine, I've added a simple carousel for scrolling through the images without making the page too long, but you could also just list the images in a row through the page if you prefer.
My bot got declined because it didn’t work, but after going through my logs, it turns out it did not have the appropriate permissions.
The bot reviewer also told me that it had the appropriate permissions, and I tested it in my own server, and it works perfectly fine.
Talk about it with the reviewer
Will I ultimately have to resubmit it no matter what
Yes
Then I’ll just go ahead and do it right now and hope I get a different reviewer
There's practically little to no bots in queue atm
Oh
Have you talked with the reviewer and explained what perms your bot requires and such?
They are off-line and they reviewed it at 1 AM my time
It's best if you talk it out with the same reviewer
Also, how do I get back my old description stuff because it was good
You can dm them and wait for a reply
Getting a different reviewer won't make a difference. We all follow to same guidelines while we review the bots, just make sure that your bot asks for the correct permissions and ask the user if it needs a spesific permission to run a command
We don't save that information unfortunately
I know that
Hello. Please accept my bot
you didn't submit one
I submitted it now
Now you have to wait
-upto
@forest shore
When will my bot be reviewed?
Currently our average bot reviewal time is a few days or more.
Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!
You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.
You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.
In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!
now check it
That's not how it works
Remember that too many rejections means you will be banned from this server and the possibility of submitting bots. Fix your errors and then submit your bot
i follow top.gg why?
check now
no
What should I do?
Read the embed
where is it?
-upto
@forest shore
When will my bot be reviewed?
Currently our average bot reviewal time is a few days or more.
Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!
You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.
You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.
In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!
^^
I’m getting that too
ddos yeah
is anyone else getting the message that you need to be logged in to vote but no way to actually log in?
actually valid feedback lol
can't tell if that was sarcasm or not 
it's fixed now, I was just wondering if it was just me and my wifi of if others were having the same issue


i'm getting this. it's not letting me vote for anything
Also having that same issue 
down? 
yea
Yeah im getting same issue too, cant even get into top gg from google
should get better soon
having the same issue
Same issue
It happened to me too, but it worked back again 2 minutes ago
just refreshed the page and tried back again
Okay
Yep
damn, i refresh the page and theres not even a log in button but tells me i gotta be logged in??
For me it works back again...I'm sure it will be working for everyone soon
Vote dont work
site bozuk
Something went wrong while trying to vote, please try again later
no button to log in 🫡
I'm logged in now but voting just errors out again 
scratch that it logged me out again 
@limpid shadow will we get 1 vote compensation atleast?
a singular vote?
Atleast
I tried, still didn't work
^^
Hmm.. Just a heads up that I'm getting 500 responses when trying to visit pages on top.gg.
im getting 503 and 502 errors 😭
why would a site that gets most of its traffic on the weekend migrate on the weekend?
we were having issues anyway.
I guess its a good time to capitalize on it ^-^
are y'all seeing any more issues?
Bad gateway 
I got voting to work but I cleared out my history including cache, normally I just do cache but it's been awhile since I cleared out my history.
Anyways it took me a couple of tries but I did get to vote. I hope this helps.
thanks
bumperz
where does it say this?
cant remember, thought it was when you go to vote and get the 5 second countdown but that doesn't even happen for me now
still is entirely missing on the premium page though, assuming it is still a feature
It’s still a feature, I don t get a countdown
All servers have been removed
is there anyway I can get my ad money back
you wont need to pay for it @timid garnet since there's no traffic there
It says in that error msg too, fyi:
"We have discontinued it as of 2/5/2024"
What about my money that's on top.gg
Open a ticket in auctions
The web migration is getting problems with nginx
all auction credits are unusable if you're referring to that
It is supposedly already migrated but there are still unannounced errors.
Where are you getting them? Can you share?
do you guys know any discord bot that can play music by only pacing the right link like for example Tempo, but also functions for suno (this new song AI)?
what do you mean?
Oh, uhm okay
do you know like these discord music bots where you can type "/play" and a link and they will join your voicecall and play the music
somebots can do it with a query, too
and it's on #general
I'm unable to vote
it requires me to connect to the website but I can’t
Also, answering your question, I have one, in my description.
hi cant vote right now right
Maybe you got an error with nginx no?
no
it doesn´t work
I asked if you know a bot that could play the links from the suno ai
Yeah
^ (no ping enabled)
Seems to be back now.
yeah yeah it works fine now
Probably not, search on Google, you can also download the song, upload it to YouTube or Spotify and play it. It seems to me that the topic does not belong on this channel but I am not sure.
nvm down again
I stand corrected.
If the website has problems, the API will have them too
But the problems are unauthorized
And the stats endpoint does not need authorization
Do you mean the endpoint related to updating the bot statistics on the website?
Yeah
The stats endpoint
You can use
To see that
But it's unathorized to me
Because the website has stability problems
I don't think so
But it's reported
Okey
considering the website is down, lets go with has
also heard it before with But overall, the site is much more stable than it's ever been and we're excited about it. and then proceeded to have constant downtime the next 2 months 
if you're gonna correct someone, be correct 
How do I know who voted for my bot using aoi.js?
I don't know how aoi works but you can make a request to the api with your key
Where to request my key?
When trying to configure webhooks, I got a "Client request (https://top.gg/api/bots/MY_BOT_ID/stats invalid: 401 unauthorized" error
Did I enter my token/authorization wrong- or what causes this error?
I'm getting the same error
If that happens you should make a header with your authorization
But that information should be free as it was before.
FYI I regenerated the token; working as intended now
Sorry, i'm not native
What do you mean with FYI?
Ah, for your information*
Ty
Hello, good evening, I have updated my bot's avatar and it is not displayed on the page, how should I do to update it within the page?
-refreshdata
@sturdy swan
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.
Read embed above
Thank you very much, I already solved it
Hey, is there a chance this error is affiliated with the recent host switch?
I had applied for bot reviewer someone please check, I applied last week.
I didn't know two days ago was last week 
bot pages are instant error 500, seems to be a bug rather than ddos like before
i wish it was lol
the error is basically mongodb crying "waa i cannot get connection in time 😭"
yep
If you mean you applied to be a bot reviewer, as I understand it, it takes a few months usually. I applied last month too and am waiting to see if I make the cut one day. 🤞
Why though mongo is solid
mongo is stupid
mongo is solid 😭
Hi my bot was declined with this reason :
Your bot doesn't have a (working) help command or obvious point of entry. Please make sure your bot has a help command or has an explanation in the bot description.
But it has a help command :)
Someone tell me as beginner guider
How to make a logging system that log on specific channel when someone vote my bot
With variables of who voted, a timer when they vote again
Total vote counts
Just bc it has it doesn't mean it works! Please read the "important" section of the decline reason and click on the hyperlinks and read thoroughly
It works :)
okay I'll do that
It was declined because it didn't work lol otherwise it'd have been approved

we don't need new bot reviewers as of now, i heard applications will be looked at maybe in the summer if we need more
That's cool, I'll patiently wait. Thanks so much for the heads up, I really appreciate it 
np 
@elder snow
Hey, I wanted to ask if you have bots that you submitted and were rejected.
whether you can say something else or something like that, for example,
you really put in a lot of effort and always leave good comments,
But there are one and two things (if it's allowed) that I would want to address
E.g., because of the global chatbot, it was simply because your test server doesn't have a profile picture xd
(but thanks for this error, because I can now fix it)
It's always a good idea to make a new server when testing your bot.
Great for catching these types of errors.
Ahhh I understand
yeah, I usually have my own community or an extra test server for something like that, only it has an icon.........
The point of a test server is to modify nothing ^-^

I just have such a drive for perfection
It doesn't work at all if there's nothing there, and so on
bug
the website says 403
Forbidden
If you believe something should be here, contact us through our discord or at support@top.gg.
when i click to edit my bot
Try from another browser
It was working earlier today but now it’s not
Are you logged in on the right account?
yeah
both are my regular
Did you transfer it to a team/remove it from a team?
yes
both? or just one
wdym
Did you transfer it then remove it today? or just did one of the two.
I transferred and removed tday
We're probably going to have to delete it and have you resubmit.
Deleted
Hopefully
site please
There we go
deleted
Lmk when you've resubmitted
k
submitted
can u gimme the votes that I had before again too
I had 10
I have no control over that sorry
ok it’s fine
Approved
ty
at Api._request (C:\Users\User\OneDrive\Desktop\test bot\NGDB-SLASH-PRIVATE\node_modules\@top-gg\sdk\dist\structs\Api.js:61:19)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
at async Object.hasVoted (C:\Users\User\OneDrive\Desktop\test bot\NGDB-SLASH-PRIVATE\@ngdb\functions.js:18:12)
at async Object.run (C:\Users\User\OneDrive\Desktop\test bot\NGDB-SLASH-PRIVATE\commands\ai\imagine.js:55:21) {
response: {
statusCode: 404,
headers: {
date: 'Mon, 18 Mar 2024 00:45:15 GMT',
'content-type': 'application/json',
'transfer-encoding': 'chunked',
connection: 'keep-alive',
'access-control-allow-origin': '*',
'access-control-allow-headers': 'Authorization',
vary: 'RSC, Next-Router-State-Tree, Next-Router-Prefetch, Next-Url',
'set-cookie': [Array],
'cache-control': 'private',
'cf-cache-status': 'DYNAMIC',
'strict-transport-security': 'max-age=15552000; includeSubDomains; preload',
'x-content-type-options': 'nosniff',
server: 'cloudflare',
'cf-ray': '866132ea8ee2136d-ATL',
'alt-svc': 'h3=":443"; ma=86400'
},
trailers: {},
opaque: null,
body: BodyReadable {
_readableState: [ReadableState],
_read: [Function: bound resume],
_events: [Object: null prototype],
_eventsCount: 3,
_maxListeners: undefined,
[Symbol(kCapture)]: false,
[Symbol(abort)]: [Function (anonymous)],
[Symbol(kConsume)]: [Object],
[Symbol(kBody)]: null,
[Symbol(kContentType)]: 'application/json',
[Symbol(kReading)]: false
},
context: undefined
}
}
what?
what endpoint?
const Topgg = require(`@top-gg/sdk`);
const path = require(`path`);
const fs = require(`fs`);
async function hasVoted(id) {
try {
let topgg = new Topgg.Api(process.env.TOPGG_TOKEN);
const votedPromise = topgg.hasVoted(id);
const timeoutPromise = new Promise((resolve, reject) => {
setTimeout(() => {
reject(new Error('[WARNING] : Top.gg Timeout'));
}, 5000);
});
return await Promise.race([votedPromise, timeoutPromise]);
} catch (e) {
console.log(e);
return false;
}
}
idk
hmm
ok, i'm testing some improvements to the old api
it should be done fairly soon
@fluid birch who maintains the js api?
That'd be @bright sphinx
ty
Why do I get this error?
are you able to try again?
No, they do. To ensure that I told him to make one and send the ID to me and he did.
That's his ID
So he did create one but I continue to face that issue
can you send me the id?
i see
Mhm
that's odd
863508137080127518 maybe try their discord id?
otherwise it's probably a bug
I have tried the Discord ID
That was the first thing I've done. But I faced the same issue therefore leading me to tell him to create a Top.gg account and he did and he has send me his ID which is the one I have provided.
yep i noticed
To ensure it, I'll still try the ID you've send.
As expected, it still did not work.
yep most likely bug then
Hopefully it gets resolved promptly. Thank you for assisting, have a nice day further!
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
hello, my bot's pfp couldn’t show. does anyone know why?
Did he make an account just before you tried to add him? Sometimes it might take a day or so before being able to invite? Maybe try again 24h later?
Hello
top.gg support asked me to write here and contact a <@&304313580025544704> to remove my old bot . I would like to discuss further details privately with the given moderator.
- And I hope I wrote it in the right place.
Then write a private message to an active mod and wait for a response
Oh, okay.
Ty ❤️
Yes, it was at that moment he made an account.
I'll try tomorrow or later today.
Yeah it's probably backend cache
cc @limpid shadow this might be related #new-team message
-refreshdata
@tulip musk
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.
1218718176888492114
/setup
Hello, good day, can you report a bot that is offline?
L
merlinsantafe#0 was successfully banned.
-wrongserver
@limpid pecan
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
It's the ddos attacks
Stupid attacks they ruin everything


lá vamos nós dnv
What's going on with site?
we are under attack
I need to change my bots desc
Flip 😦
Wait will I get told of if my bot doesn't match the description
?
is your bot in the queue or already approved
Already approved
oh then don't worry you can change it when site's back up
Ah
no one's gon do anything rn since the site is down
So if I forget will I be told off?
no
Ok
as long as it's not breaking our guidelines ur good
I'm very forgetfull
Nah
well this is why you proxy your apis.
It's just outdated is all
cuz i jus joined mf 😭
-support
This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!
is it even possible to get support for something unavailable... 
Site is down, Please be patient.
Seems it's coming back up now and then, for what it's worth.. So updates might be doable, slowly 
Who the hell keeps DDoSsing a Discord bot site and why?
a butthurt bot dev who got his bot rejected idk
A butthurt bot dev with no life by the sounds of it.
How would I let other people edit a bot?
There ina. Team
But what role allows them to edit?
Admin?
I'd avoid using teams for now. Sometimes you can get locked out of your bot when adding/removing from teams.
you'll care when you get locked out of the bot 
Nah :3
seriously, why would you change something that works? i've had more issues these almost 3 months in 2024 than i've had the whole of last year
wait what worked?
the website worked with little issues, and they started changing things, and it's been more down than online ever since
it's been the opposite
the site was always down and then we started changing things and now it's up 99% of the time
we'll get there
last year, this almost never happened, now not a week goes by without having this problem AT LEAST once... in my books, that's not an improvement

the site is going down because people keep attacking it and taking it down
that's why we are changing things so we can properly move into a better position to stay online
Are there any perks when boosting this server?
Just the role and colour
👍🏽
hello, Why doesn't the bot image appear?
@sage oak make sure to reload your bot data
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.
Normal that he no longer has a profile photo, I modified the profile photo in addition
Does topgg have a public voting api to allow developers to benefit their members for voting? One of my partners is desperate for me to add this feature but I’m pretty sure it doesn’t even exist/isn’t even accessible 💀
I'm sure https://docs.top.gg exists for a reason
hi, the votes section is still empty 😔
yeah you can create a webhook where top.gg sends a request whenever someone votes. you can then get the data from the request and make your own rewards system accordingly
Can you refer me the api docs
Oh well that’s not helpful
sure, wait
^^
give it a good read and ur questions will be answered
or you can use the @top-gg/sdk package
Cheers m8
Please, I would like to authorize the rivens bot on my discord
help
-wrongserver
@rose garden
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
I can't find the function to contact Warframe rivens bot support discord
Apologies, we can't help you out with that
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
I'm using Top.gg to vote Tatsu, but for whatever reason even when I vote it won't register on Tatsu
what does the site say when you click vote?
For whatever reason Tatsu won't register the votes I make, so even if I vote on Top.gg the counter doesn't go up
I get the usual "Thanks for voting!" message but the bot doesn't recognize it
I already brought it up on the Tatsu server but they told be to bring it up here
If the site says "thanks for voting" then the vote went through on our end
This is what's showing up on my end
are you logged in the right account?
Yes
Just to show that I have already voted
Hmm let me check
Ah there we go!
Turns out I was voting for the wrong bot all this time (Mudae)
When I made sure to check Tatsu it went through
Apologies for the inconvenience
I just had to inquire since I had a similar issue with the other voting sites and in that case it really was broken
why votes not working?
I would assume it's because we are actively working on the site. Check back later
Hello ! I can't add background URL. The file is in good format, but still error.
The request URL have a 400 bad request :
{
"message": "Please fix the errors in your form that are highlighted below.",
"translationId": "errors.bad-request",
"formItems": [
{
"id": "backgroundUrl",
"message": "Only PNG and JPG images can be used"
}
]
}
Thats currently broken
You can try css for it though
Sad moment, thanks for reply!
<style>
body {
background: url(linkhere);
}
</style>
Np
for promoting top.gg asks for verification in email. but I lost access to the email that is linked to my discord account
you can not add your server anymore, it is just auctions?
-servers
@sturdy swan
Servers have been removed as they were getting harder to moderate. For more info, please read: #announcements message
and yes, you can add it to auctions only
permanently or temporarily?
Most likely permanent
How much data does it take to vote once ?
how do i add more update to the bot again?
I believe its under "Announcements", if I'm not mistaken:
Yup
Wdym?
Why in the world is refresh data not working
It's been almost a year since it's stopped working
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.


Yes I did step 1 then step 2
It doesn't mention any description edits 
Just says to edit then save kek, you see how that would be confusing no?
same thing
by description edits, I just meant hitting edit and save 
because they log in #logs
Yeah, doing edit then save doesn't work because it's greyed out
Your last edit was in 2023 Feb
How.
zamn thats annoying
Ik
Funny thing is that image has been there for almost 2 years
If you go on my page right now it's there
yeah its a new theme bug that has been really annoying to deal with lately. I know some people said they have found workarounds using the discord cdn, but doesnt work 100% of the time
You are not gonna change it, you need to get rid of it to update anything
God damn it
or you can do it by using css
<style>
body {
background: url(linkhere);
}
</style>```
ou of course^
imgur is generally a bad cdn, it near to always throws 429
where ? 
In your long description

You can put it and it's gonna work i guess
Okeyy

a really good background 

set it to no repeat

will look like that https://top.gg/bot/1125449347451068437
I made that gradient to the bottom in paint.net so it doesn’t just end

tysm
hello, i had a uploaded a bot top.gg a few years ago. how can I edit it's information?
nvm i found it
my bot name and pfp are changed, how do I refresh that?
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.
Go to main page of your bot
it looks like the analytics page is making a request to https://staticaly.com which is a parked domain, is it maybe supposed to request something like https://statically.io/?
it makes the page load considerably slower
Click info
Read carefully the embed which explains two basic steps to update avatar/name
all I'm able to do is refresh data
it worked thanks
or should i resubmit?
-notified
Bot Review Notifications
If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.
If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.
💡 Please make sure you have your DMs activated for this server.
i never got DM
Luca doesn't get paid enough and refuses to work properly sometimes
what is the format for the bot vote link
i assume you mean this: https://top.gg/bot/yourbotidhere/vote
Hi iam admin in this team but i cant find the bot and i cant manage it when i click in my friend profile
@lone ether if you gonna check KNIGHT bot rn and Ai commands are not working its because updating API servers .
ok
she can’t do anything with the api bud
she understood lil bro
im pretty sure im older
👍🏽
-refreshdata
@stoic chasm
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.
Iam dont find anything
Can i transfer bot from profile to team ?
-team
@stiff cloak
How do I create a team?
This article describes the process of creating a team, customizing your team and adding members to it: Teams Overview
I would try using this link https://top.gg/bot/add
Discord is the easiest way to communicate over voice, video, and text. Chat, hang out, and stay close with your friends and communities.
what is the issue?
If i click submit It doesnt do anything
Could you send me a DM of a screenshot what you put
Ok
Fixed
Is there a way to test the api without having a verified bot?
Wanted to add it into my bot but seems like you only get the key after bot has been reviewed and approved
One message removed from a suspended account.
STATUS : Fixed ✅
Sorry!
Hey all! Can we submit apps that only make use of application commands, without having the bot member join the server?
I don't think that's a problem, I would make sure to leave a note. Its extremely uncommon for us to review application only entities and they might mistake it for an "offline" bot.
Alright thanks!
One message removed from a suspended account.
I think you're right
what is the number 0 besides the 4 stars?
because if it's servers , it is in 57 servers
or maybe it's invited in last x days or smtn
To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.
sorry but I don't get how to do that, can someone guide me what exactly i have to do
you have to use our API https://docs.top.gg to post server stats
you can ask #topgg-api questions in there if you need help with API
to post the stats there?
ok so I'll have to do a httpRequest(POST) to your API everytime my bot starts?
ok i'll see if I can figure it out not too experienced with API stuff
how long does it take for a bot to start appearing in search results?
for ex I have a bot with "Clash Of Clans" tag and searching "clash of clans discord bots" -> top.gg doesn't show my bot
Indexing may take up to a week
Hiya, you'll need to determine your own strategy for updating top.gg that works best for you and your bot, bearing in mind the rate limit too.
For instance, my current setup has my bot doing an hourly post to Top.gg automatically via api whenever the server count has changed.
If you need help, feel free to dm and I can try to assist.
alright, I get it. but I am quite new to API stuff and my POST doesn't seem to be working #topgg-api
Okay let's move to that channel 👍
topgg is never offline (i am a liar)
LMFAO tru
I can use the site fine right now, going to try voting
voted just fine right now
could be intermittent ?
possibly 
sounds like a skill issue
Ah that might explain why the auctions system is suddenly showing all bot listings as "Unknown Product" 
I got so confused for a while there lol
Oh damn 👀
Why did the bot stats stopped updating at 31,200 servers? Was there some change in API? It worked 4-5 days ago
I didnt make any change to the code
site is currently down
getting ddosed
It's so often
Theres no way its dead for 4-5 days
It worked fine for me yesterday, now I'm getting a 504 error
but your issue i don't know, maybe ask in #topgg-api for help
Why aint u guys using ddos protection like path
Assumed it was down, again
Yeah only just, its been great the last week actually. Really smooth.
DDOSed even with Cloudflare protection? I thought Cloudflare was good at stopping this stuff. Unless it's some advanced ddos or smth
Way better than with old management
We are sorry for this, our team and devs working on it
My guess is that topgg saves costs on ddos protection
Beacuse cloudflare antiddos and path.net are quite pricy
its much better
they use cloudflare btw
Wonder which plan
enterprise

So its either how cloudflare handles antiddos or someone goes around cloudflare
Well basic Cloudflare ddos protection is free but that only stops against basic ddos attacks, and I imagine top.gg uses enterprise. Either way people are gonna find a way to still ddos or try to take down sites so there's only so much you can do
i just want to point how how big of a decrease there is in downtimes since Veld took over, its unrelated to management. they;re working on fixing the downtimes fully, it's just not as simple as "oh use ddos protection" cuz they already do...
Security has always been a back-and-forth game, so-to-speak. People find ways to improve/enhance security and others will find a way to break it, and then those who implement the security will find better ways to enhance their security and the cycle resumes.. they'll see it as a challenge.
yeah they did a good job
tldr; just be patient and wait for the site to return (likely in a few minutes) 😄
somewhat easier to have a large decrease when the previous number was pretty insane
I agree, Vlad has been ever-present and it has been a helluva lot smoother since, tbf. 🙂
Luckly not like a day like it was before 😂
Yeah DDOS and instability are always gonna exist somewhat, and even reducing it at all is already great

Veld will sort it, I'm sure, we just need to patiently ride it out
I hadn't realized management changed, happy to hear top.gg is being worked on by a team with the time to invest in it again
Hope to see it back up and stable again soon
The site has been waaay more stable this month that's for sure.
First time I've had an issue but after all the one's prior was a little upset.
Not as upset finding out there's someone new working on it though, thanks for pointing it out! 
Looks like the site is down again, im unable to vote...
Hi Kevin, do upread
Yeah it's down. We're all hanging tight, waiting to hear an update. 🙂
should be good again
Not really

Yeah it started again 😅
yea we're continuing try and fix it
cant vote fix your shit mfs
And I'm getting 503 errors 
That language will not fix the issue faster. It's not like top.gg is a paid service, be glad it exists and hope the downtime is short due to the staff. Thanks

Seems to be online again

thanks again for answering questions here. You are doing an awesome job, keep it up
We've been trying to fight the attacks and avoid from them accessing our website
Does seem back online on my side too 
Not able to vote at all today. Keeps saying I need to be logged in.
I still get the same message even after I log in
Welcome to Top.gg status page for real-time and historical data on system performance.
should be back!
?
which endpoint?
hasVoted
can you DM me your sender ip address?
We tightened security quite a bit
wanna make sure your bot isn't caught in the crossfire
alright
how to show the server count on my page. looked on the site and couldnt see anything
To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.
neither my pfp or my bot pfp is loading is that a known issues?
it has been like that for 2 days
-refreshdata
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.
tried that also tried a vpn neither works
Did you do both steps?
I've never seen people been having trouble after doing the correct steps. Just being curious, are you sure you follow exactly what the embed says?
bruh its only 2 steps how can i mess that up
well the save doesn't count
If you don't press save then it won't work.
The save is part of the steps 👀
The most important step. 
Arguably its the only step.
I've had my bots avatar update just editing, not clicking refresh data 👀
Ooo interesting.

it got fixed after i did that twice for some reason
Glad it worked!

oh cmon im not that annoying 
Didn't say anything though, thank you for stating your concern here. People here surely glad to help users in problem.
Ok, thanks !!
also sorry

There's no need to sorry, really. It's a support channel anyway. 😅 Have a good one!
You too, goodbye 
If only the whole world solved its differences the way you two have done here

heyo, is it normal that the vote count doesnt increase?
the vote counts on my bots are just stuck
like, it does go through, as i do get the webhook information, so i assume it does get processed correctly, same for the page, it does say "thanks for voting..."
but the number of votes my bots have is just stuck
Because on the website this number is saved in the cache and is updated from time to time, but in the API it is immediately changed
Hey, sorry that I ping but no one helps, why did the stats posting stop working a little bit under a week ago? It paused at exactly 31,200 servers and in the console I get post success messages. (I'm not using the autoposter)
There are no errors. I just got a reply in another community the person said he sometimes gets his token invalided. I will try resetting it
Respond to the ticket to cancel it
(if it hasn't been removed yet)
i get told i cant access the account at this time not sure where id find a ticket
Last I checked we don't allow cancellation of account deletion
noted
?
Looks like those were approved either by mistake, or before enforcing it. Will report to the mod team 
They haven't been reported before, which is why they're on the site
was just confused
welp
thats been broken for long as imgur is a bad cdn, use css
k
already did much https://top.gg/bot/1167896630930985023 💀
✨Gojo is your ultimate companion for bringing music to life within your Discord server. Totally FREE with High Quality.
I'd make the bg darker as white text is hard to read with it
Just a note, becareful on the css to not block/hide importent element like report button
I replied to a review but when I refreshed the page my reply got deleted .
Currently its is a known bug
Even I tried from my phone to reply a review but not working .
k
So when it will be fixed ?I am facing this issue from last 20-30 days .

Hello, have you re authenticate?
The issue is that you need to validate… if you have already done that you will re authenticate
Probably only when they deal with ddos every weekend
Dm a mod for it
Ok
Do you mean I have to logout from topgg and login again ?
how ?
Log out and refresh it first and tell me
Tried 2-3 times
nothing changed
same issue
Because it simply doesn't work and it's confirmed that there is no fix
Now anyone can add a fake review and you can't do anything ..
No, you can report them to any moderator to have them removed or you can report them on the website
But this is not the solution. Also, you can't report if someone has posted a review with a misunderstanding.
You can report any review
Mods will decide if they break rules or not
Multiple fake reports will probably get you in trouble but idk
misunderstanding != fake review
I didn't say fake review
And I'm not sure what you mean by misunderstanding review
Because if it doesn't break rules then it'll stay there
What about this - #mod-logs message
Please dm me regarding your bot 
Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.
If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!
@limpid shadow Could you please check dm
Why does this happen? I posted by bot for review and this happened
After a day
Was my bot declined?
Why doesn’t it tell me
This is my bot but it’s not the one I’m talking about
Also since when are circle labs bots not allowed?
People I know have used top.gg for theirs, they did not get declined
In tacoshack bot , I am giving votes.
But when claiming it , I am unable to claim it. It shows 0 votes...
Make sure to report those on the site, we might have missed some
topgg was actually recommended to me by one of the moderators
I won’t do that
You'd have to reach out to the taco shack support server for help.
could you please tell where can i get that
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
Hopefully they have a support server listed ^-^
Do you have any info regarding that ?
The above message from the bot covers how to find it
I want to remove my bot from top.gg
hi. About 2-3 weeks ago, the bot’s avatar was changed, but it was never updated on the site. What to do?
-refreshdata
@grim blaze
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.
Make sure to read the embed thoroughly
DM any online mod. I won't be available until like 12 hours in the future
is 80:0 ratio normal?
It's hard to say, it all probably depends on how attractive your bot's page is to the visitor, because the better you describe your bot, the greater the chance that someone will add it
People may view your bot's page but may not want to add it once they see your bot's page
It also helps if the concept for the bot is as unique and as niche possible. 
dm mods? this server has 171k members
mods with just 10k members take ages to reply
They will never reply to dms
They do reply to DMs
Just be patient and let them reply when they are available- mods have lives outside of discord
am I doing something wrong I tried these urls
https://i.imgur.com/JjiCuqb.png
https://i.imgur.com/JjiCuqb
known issue
you can use css in your bot long desc
<style>
body {
background: url(linkhere);
}
</style>
@dusk garden
Ok
Let me tey
Try
I want to report
One guy has used my bot name and his bot name is different but he is not refreshing data
He's not obligated to
Why?
Because it's his choice
It is still his choice if he wants to refresh data or not
If he wants to then he can
-refreshdata
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.
You can show him this 
Ik but he is not doing
His bot name is different and using my bot name for fame
Ik but he is taking my bot fame and all
It's 2 completely different bots on the site
It shouldn't affect you what he does or not
If he searchs Preo the 2 bots come his and mine which has same pfp
He is just taking advantage
And fame
Who owns the pfp?
Because I don't see 2 bots on the site called "preo" that have the same pfp
Hello, I have a question about the waiting time for my bot to be verified :
On the website it says that you have to wait between 1 and 2 weeks before the bot is verified, but looking at the logs, I could see that some bots were accepted after 1 hour, so I would like to know if we really have to wait 1 to 2 weeks or if it's just a generality and that it's faster currently.
Sorry to bother you and have a good evening!
The queue is much faster right now. 1-2 days as you just said :p
You won't need to wait long
Great, thank you ! 🤩
more like a couple of hours 
I still dont get to how to add pic for my bot is theres any tutorial link or video please???
Ty
But
The pfp is still F
Should i readd new pic to dev portal
And refresh
Its still f ahhh
-refreshdata @severe elm
@severe elm
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.
follow the steps please it should work
It worked
Ty
One more thing
I wanna add new server for my profile
When i add it as discord server
It gets me to main menu top.gg
@lone ether why that is not works
-servers
@ruby plume
Servers have been removed as they were getting harder to moderate. For more info, please read: #announcements message
try adding png at the end
can you withdraw money that you left in your auction wallet?
awhile back I was gonna buy a Valorant server bid but that same day the server bidding shut down
now i just have money left in my wallet
#auctions-support
Make sure you are not missing any details
:)
if you did something wrong it will tell you at the very tipy top of the page
ive got nothing
like the page doesnt even refresh
all the buttons respond execpt that one
if it doesnt refresh then that means you are the problem
know i mean
if an internet page doesnt refresh then its your internet 
Do you have adblockers off
yes





