#support

1 messages · Page 79 of 1

cerulean raptor
#

Envíame un mensaje de texto para que pueda explicarte cómo validar y volver a autenticar. para que puedas acceder al sitio web

rotund flume
#

so it's still down? i voted this morning but now get bad gateway

sturdy swan
sturdy swan
#

should i reapply? @light rain is not replying to any of my DM

digital ingot
#

Hi

lethal bolt
shell grove
#

Can't login getting Cloudflare host error

light rain
olive brook
#

Approve my bot with

sturdy swan
light rain
#

no i wont

primal garden
#

And here we go again 🙄

red grotto
#

damn this shit breaks every other day

sturdy swan
sturdy swan
#

the whole API system is down

#

the whole website is down

clear patio
#

Guys how can I get carl bot

sturdy swan
#

the only reason why that shows cause of cloudflare always online mode

sturdy swan
#

oh mb

#

its

clear patio
#

How can I get carl. gg

#

Because when I wanna add into my server and it ask me to put email address

mint moss
olive brook
mint moss
sturdy swan
#

yea their API, web is down

sturdy swan
#

so admin dashboard is not reachable

#

tbh they are probably being ddosed again

cobalt sleet
#

Hey mayaWave I have escalated your message internally to the people in charge. Just so you're aware it hasn't fallen on deaf ears. We're obviously aware of all the issues you described, but just so you're aware you aren't all being ignored mayaPray

sturdy swan
#

hm tbh idrk lol but that would be a nice feature

But there is a few cons

Some staffs may be busy

Different Timezones

Wifi issues

primal garden
languid sierra
#

why i cant buy subscription ?

ivory oriole
languid sierra
#

ahhh

gentle garnet
#

it feels like just sitting on past success without trying to do anything anymore

sinful flume
#

what the meanin API?

lone anvil
#

disagreeable

sinful flume
#

oh no my vote streak🥲

grand prism
#

RIP

stoic socket
#

nah

sinful flume
#

for real

stoic socket
#

after veld left

opaque wing
#

I’m not gaining any guilds because top.gg is still down. Will it be back up soon?

opaque wing
unique stone
#

it's been a day and i can't do votes in it... any probem with this?

hexed bloom
unique stone
#

and also there is no option for login

hexed bloom
unique stone
hexed bloom
#

I started try finding such sites

upbeat lance
#

Never™️

spare warren
#

the site opens for me without any problems

upbeat lance
spare warren
grand prism
#

Me when bad gateway

wintry oriole
sturdy swan
#

Are the admins off? my bot was already sent a few days ago

#

🥺KEKW

upbeat lance
grand prism
#

The website is down, so checking bots is currently, practically impossible

languid sierra
lone ether
#

the site is unstable currently, wait for further updates in #site-status

languid sierra
upbeat lance
errant shell
#

why everyone saying site isn't working meanwhile i just finished voting my 50+ alts Thonk

upbeat lance
#

Pretty sure that's not allowed lmfao

errant shell
#

lol

gentle garnet
#

lol

spark hearth
floral pagoda
#

The site comes back up and then goes down again, some votes may go through

#

Try to directly access the voting page of the bot you want to vote for, searching will mostly return a 500

upbeat lance
#

In what time zone are the developers do you know Dominik?

gentle garnet
#

I assume nyc

floral pagoda
#

Yeah, probably NYC based

supple mica
#

EST -5

#

So it's not even the start of their business day yet

lone ether
errant shell
#

pls no

#

i was just kidding

lone ether
neat burrow
#

I'm facing problems again while voting

errant shell
#

i cant even vote a single id

floral pagoda
neat burrow
#

Ok

errant shell
lone ether
#

cause he's cool like that

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

lone ether
#

ok

errant shell
#

alright

errant brook
#

anyone facing voting issue?

errant shell
grand prism
#

Everyone

errant brook
#

but i voted at morning

#

not working now

errant brook
#

I'm done with this site

errant shell
upbeat lance
wet atlas
#

There's alternatives but they don't have the same reach as topgg

#

Hopefully this will be fixed soon 🙏

lone ether
#

we're still waiting on more info prayge pls hold on/be patient a lil longer

errant brook
gentle garnet
errant brook
#

they can hire some good devs on fiverr

spark hearth
#

The poor junior that deleted prod pepowot

gentle garnet
gentle garnet
wintry oriole
#

i should point pingdom at top.gg and see what uptime percent they got 😄

floral pagoda
wise nymph
#

You
Browser
Working
Paris
Cloudflare
Working
top.gg
Host
Error

wise nymph
viral holly
#

Like the site goes down every week? I have strong doubt on your developers. How they become developers of top.gg lol

viral holly
#

Like they literally dont know how to maintain the site properly. It's kinda annoying and shameful

gentle garnet
#

what do you expect ¯_(ツ)_/¯

viral holly
upbeat lance
viral holly
viral holly
wintry oriole
#

at least the number of downtimes per month is on a downwards trend

dawn basalt
#

Bcs not even auctions are working properly

#

And 3 hours are left

supple mica
#

brain is not going to be able to judge whether or not you should bid. Its up to yourself.

Whether or not the site performs is unfortunately a mystery to nearly everything in this server

#

however in saying that, the competition for slots may be a lot less

dawn basalt
#

Yeah am just asking him bcs we are friends, bcs this downtime is affecting our growth badly

supple mica
#

in that case, it's not a matter for #support

dawn basalt
potent rapids
#

Our bot growth is getting better the longer topgg ded

#

Means people are using different botlists

cursive spear
#

@shut kite over here tell them ur issue

supple mica
shut kite
#

Hi, please help me, I have been unable to collect my daily on gg for 2 weeks now & I have voted & have ss of everything however I am now getting a message saying that there’s a host error. I can’t collect my daily and I need help please. I have done everything possible but nothing has worked. Please advise

supple mica
cursive spear
#

She's been trying to vote for weeks

#

And she isn't able to vote

#

Or claim any of the dailys

wintry oriole
#

nobody can

cursive spear
grand prism
#

We all suffer mans_sad

cursive spear
#

I vote everyday

wintry oriole
#

which bot out of curiosity

cursive spear
#

Dank, tatus idk how to spelll that one

#

And

#

Gamebot

wintry oriole
#

ah

grand prism
wintry oriole
#

lets go to general, got something to say

cursive spear
cursive spear
supple mica
cursive spear
#

But it's not working

supple mica
#

Because the site is not yet back up wawa

cursive spear
tawny frigate
#

the site keeps logging me out but i can't log back in since the button doesn't show up

#

welp ig i just cant vote anymore 🤷

grand prism
#

Not right now

#

Let's hope it will be available to you as soon as possible Prayge

tawny frigate
#

this ltrly happens every week

#

this site is really unstable-

unique elm
#

Yeah it is lol

#

they care more about money than having a stable platform

tawny frigate
#

ig

sacred marsh
#

down again omg every day

unique elm
#

just stop using topgg there are other and better lists out there

tawny frigate
#

but i need mah tickets-

#

otherwise i can't do anything in this bot

#

karuta bot

unique elm
#

Well

tawny frigate
#

oh well can't blame karuta for this its not there fault 🤷

wintry oriole
#

because thats why you list your bot right? to be FOUND?

tawny frigate
#

eh some bots use the site for bot currency as well

wintry oriole
#

if you list on "joe bloggs random bot list" made by some guy in 1 day and hosted on glitch, youll get what you expect. no growth. thats why we're all here raging at top.gg as its our only real avenue of growth. discord themselves dont care.

tawny frigate
#

oh idc abt the invites or diffrent bots

#

thats not it

#

its more like i wanna vote for a bot

#

so i can get tickets and stuff

unique elm
wintry oriole
#

bot developers do, the people who put the bots on top.gg youre voting for

unique elm
#

All im saying is people need to stop using topgg until they can figure their shit out

wintry oriole
tawny frigate
#

welp gn i hope it works again tmrw

wintry oriole
#

gn Seirei

unique elm
#

being a bot dev and having my usage, servers, and votes drop because of this one site not giving a shit about anything beisdes money really puts a wrench in my development process

floral pagoda
#

@red island No ads, thanks

wintry oriole
#

is it really? you know how many people invited triviabot via that bot list in the past month? zero.

red island
unique elm
#

community managers cant do anything about it

#

have to wait for one of the devs

red island
unique elm
#

seems like it

red island
#

It’s been 3 days

#

Site is down

floral pagoda
#

Patience is key

unique elm
#

they also "dont work weekends"

wintry oriole
#

we are here because we care. we shout and we complain because we care. i dread to think of the day this place goes dead and nobody complains, because that would mean top.gg is truly dead.

floral pagoda
#

They are aware

supple mica
#

to be fair

misty sonnet
#

is website down? iam unable to add my bot

wintry oriole
#

devops isnt a 9-5 office job to be fair

#

but this isnt a thing you can sort

unique elm
wintry oriole
#

we'll just hold on, till it gets fixed

unique elm
wintry oriole
#

as i said theres no other alternative (and they know it)

unique elm
#

topgg was good before the rebrand imo

red island
wintry oriole
#

depends on your definition of good, shall we go to dm @unique elm ?

unique elm
#

topgg has been really unstable for a very long time

misty sonnet
#

thankyou

wintry oriole
#

ok

#

i dont want to start convo here

unique elm
#

I dont really care to debate it. Topgg was stable and usable until their rebrand, shortly after it started suffering

#

thats that

floral pagoda
#

Ok

late grotto
#

hey @candid elm 👋

lone ether
#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

bright sage
#

is there any ETA , when the site will go on again?

sturdy bay
#

i cannot vote for the myuu bot

normal narwhal
normal narwhal
potent rapids
#

ass site 📣 📣 ❗
isnt this the second week bidding is ded for so many people

potent rapids
bright sage
potent rapids
#

its broken

#

all the time

#

🤡

gentle garnet
#

cf always online sometimes made it somehow work

potent rapids
#

not search

bright sage
# potent rapids nuh uh

🤡 as far as i remember, all these things started happening after they migrated their database....

potent rapids
#

u mean "upgraded"

gentle garnet
potent rapids
gentle garnet
#

same for hidden oagws

gentle garnet
potent rapids
#

cloudflare error is upside down too

normal narwhal
bright sage
#

anyways, please dev. fix this issues, or atleast try to minimize it. it wouldn't hurt if u give us a prior date and time for a maintenance check so we would understand that you guys are checking the website in a while. Hoping that you guys do something to make it more stable.

potent rapids
#

maybe if everyone would stop doing auctions

#

then they would do something

gentle garnet
potent rapids
#

they dont give a shi

floral pagoda
#

Are you done?

potent rapids
#

nuh uh

#

site still down

#

im coming here every day

#

to meme

bright sage
grand prism
floral pagoda
#

-m 503282932241268736 Tell me in DMs when you are done and I may consider unmuting you. Your trashtalking isn’t helpful

wild stoneBOT
#

upvote notdemonix#0 was successfully muted

bright sage
#

making it stable is the main issue

dapper tendon
#

ture

#

true

zinc oracle
bright sage
dapper tendon
floral pagoda
#

I can’t do anything about it

dapper tendon
#

spam owners

#

or if everyone quits

#

they would have to do something

#

smort

#

also, Dominik, u can unmute me once site is up

hollow shell
#

lol it was your main acc

dapper tendon
#

nuh uh

normal narwhal
#

gonna be real, acting like a child over it will not only get you nowhere, but also whatever affiliated products you are associated with looks terrible. it's one thing to be upset over it, i am too, it's another to be a dick about it SP_Shrug

dapper tendon
#

or maybe?

floral pagoda
#

-b 776417305038422076 Evading mute

wild stoneBOT
#

upvote karymara#0 was successfully banned.

floral pagoda
wild stoneBOT
#

upvote notdemonix#0 was successfully banned.

fluid rapids
normal narwhal
#

thanks dominik — hope yall on the volunteer team are getting the rest and relaxation you deserve

lone ether
#

we have as much information as you guys unfortunately, best we all can do is wait worryCutieHeart

gentle garnet
#

bad internal communication tbh - but I guess you know that

spiral dawn
#

but what do you expect? The website has been broken for a long time, it can't be fixed, we're losing votes and we're not getting any compensation for it, so people are angry. Personally, I've been struggling with your site for about an hour to get it included in my vote and it's happened again and again. Therefore, unfortunately, people will express their anger, probably until the website works again without any major problems :/

lone ether
#

i understand everyone is angry, and trust me we the volunteers are frustrated too

spiral dawn
#

maybe that's why it will be better for you to block people other than the administration, support and volunteers from adding texts here for some time? or block specific words?

lone ether
#

the engineers are actively working on the site, so things should be back to normal soon

north onyx
#

Is the website down

lone ether
#

yup

north onyx
#

Oh thats why

lone ether
grand prism
north onyx
#

Do yall know a good server/moderations logs bot

lone ether
shy pasture
#

no guarantee this work for anyone else, i switched my chrome profile and it let me vote just now

grand prism
lone ether
slender briar
#

site down right?

grand prism
#

Yep

atomic stag
#

Hi is the dev team is in in this Discord ?

worn knoll
#

i hope they are

atomic stag
#

i would like to talk to them

dapper light
#

hi

#

i need some support please

grand prism
#

What kind of support?

lone ether
supple mica
#

^ Yep there's a chain of communication! Feel free to reach out to our volunteer team to redirect the message. Or reach out to a CM

atomic stag
supple mica
#

I'm glad the text is bigger so I can read it

atomic stag
#

I did it on purpose 😏

supple mica
#

However, I'm not too sure what info you have that indicates pay, I'd like to know too so I can see what's happening KEKW

But the engineers we have on the team are more than qualified for a site of this size, that I can assure you. However as to what's happening at the moment, I am still unsure. Trying to get details

#

Nevertheless, I will forward your message KEKW

atomic stag
#

I've also heard that there's a lot of DDoS. Given the kind of company you are, have you ever tried to contact cloudflare directly and pay for an enterprise solution? Because it doesn't seem like it!

#

Forward these two messages please

#

And also this one: Keep up the work, it can't be easy with all these downs 💪

gentle garnet
blazing lily
supple mica
blazing lily
fluid birch
quick vector
#

Is the vote page supposed to be infinitely loading?

lone ether
#

no

#

please try clearing your cache

quick vector
#

ok

rocky yacht
neon sentinel
#

How do I make the crime command fines lower

fluid rapids
neon sentinel
#

What server did I need for unbelievaboat?

fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

#

One message removed from a suspended account.

fluid rapids
#

One message removed from a suspended account.

worldly atlas
#

damn the website is working

#

good job guys

sturdy swan
#

nope not real

#

vote screen still doesn't work

#

😂

worldly atlas
#

it worked for me

#

I voted already

polar thunder
#

umm bot is not showing pfp how to make it show

light rain
wild stoneBOT
#

@polar thunder

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

polar thunder
#

thqs

#

oo wait it still didn't change

opaque veldt
#

It said i voted but didn't give me my reward... Happening to alot of people in my server

subtle rover
#

hi there, any admins able to fix this for me, or know how to fix it?

upbeat lance
subtle rover
dry holly
#

Hello

#

I need a Helper

subtle rover
#

in what aspect

dry holly
#

Here is the Dm I got and I forgot to mention that I have a Help page

#

And I have a really good one

subtle rover
#

you need to create a /help command that is obvious, or some sort of obvious way for users to access your help page

light rain
dry holly
#

Is the write working

dry holly
#

@subtle rover are you on To test my bot

#

If it now works

#

Does anyone could Test my bot If it works

Help page
!help

grand prism
#

Now it's up to you to resubmit the bot and wait for your turn

neat burrow
runic kite
runic kite
gentle garnet
#

well if top.gg would fail to send the webhook, bot devs can't do anything about that then - though I wouldn't have noticed of them failing

livid scaffold
#

hello

#

?????????

#

i fix this

#

@light rain

light rain
#

I have done testing before with the permission and it did not work
As a result I deny your bot

livid scaffold
#

i fix this in 6 am

#

are you sure you testing good?

formal night
#

Hello, when I try to enter the site, I encounter a screen like this.

livid scaffold
gentle garnet
slow rapids
#

Hi almost been a week since I applied for the bot? Any updates???

grand prism
#

The website has been completely down for the last 2 days, so no bot has been checked

slow rapids
#

Ohh thanks

tulip star
hollow carbon
#

Hello, does anyone know why the namemc bot is not working? It tells me that I have to verify it.

wild stoneBOT
#

@hollow carbon

topggDotRed Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

fluid birch
# tulip star

is there something I can help you with? topggHappy Looks like you've voted within the last 12 hours

tulip star
#

and even bot says I didn't vote

fluid birch
tulip star
#

hmm

#

ok, ty

torn current
#

Hi i'm trying to vote but the add is loading forever and the countdown to vote don't go down, what means i can't vote Even if i use different bowsers

lone ether
torn current
lone ether
coral hinge
#

refreshed twice and still

lone ether
#

make sure to have adblockers and vpns off

coral hinge
#

ok ty

#

ive whitelisted my adblocker on the site and cleared cache what else can i do

#

oh yeah i just gotta wait

#

tysm

lone ether
outer anchor
#

Hey! Can I know who fellintron is? (I'm not able to DM him) I wanted to discuss with him about the rejection of the OmniDub bot.

outer anchor
#

Ohh. Thanks!

orchid atlas
grand prism
#

You can't encourage people to vote for other bots even if they are yours

lone ether
#

@shy stone hello, regarding the br note that you left

can you please DM a moderator and they will help you get the bot off the site

lone ether
#

if the site says the voting went through then it's an issue with the bot

#

reach out to their support worryThumbsUp

light rain
young vessel
#

Omg is the site back up?

#

Yay!

lunar musk
#

how do they review the bot?

grand prism
#

They test all its functions and commands

#

That's why some bots take longer to check

lone ether
lone ether
lunar musk
#

💀

grand prism
cold topaz
#

why?

lunar musk
cunning atlas
grand prism
# cold topaz why?

The huge number of scam servers and nsfw servers probably had a strong influence on making such a decision. They were unable to moderate it on an ongoing basis

lunar musk
#

Why the bot uploaded after another bot got checked but not the one uploaded before 💀

lunar musk
#

The latest one

#

Which got checked

#

It got

#

Lol

#

Bye

#

Thanks

supple mica
#

The oldest bot in the queue right now was submitted 12:36 today.

The last approved bot was submitted at 10:50 today, and the last declined bot was submitted at 10:58.

#

The order looks correct to me

lone ether
#

I've had to do some bots because of priority as well but yeah

#

The queue is low don't worry your bot will get checked today anyway

lone ether
lunar musk
#

the old one got deleted

lone ether
#

alr

spare warren
# lone ether alr

Dude, you must be tired of telling people that the site has been down for days, but I would like to say that I am really disappointed.

lone ether
#

?

#

the site isn't down

#

what's the issue? need some help? worrythink

spare warren
lone ether
#

there's no update however there hasn't been any issues today

#

have you tried accessing the site lol

spare warren
#

no problem 👍🏻

supple mica
#

I would recommend trying the website :p

lunar musk
#

Why was the site down?

#

What was the issue?

#

@supple mica

lone ether
#

unfortunately we don't have any information on that

#

we are working on getting more info for all of you prayge

lone ether
#

@sturdy swan please don't submit bots without fixing all the issues

urban zinc
#

website down?

#

My bot that checks topgg votes is also dying?

grand prism
#

Probably because the API doesn't work

#

That's why this section is so empty kapp

lone ether
#

ping me if issue persists in 15m, i'll report internally

#

but the site seems to work for me

grand prism
#

Yea but searching doesn't work for me at least

lone ether
#

it's just a bit slow

dry holly
#

If I click it don’t search

lone ether
#

try again in a bit, site seems to be a lil slow

dry holly
#

Ok

#

@lone ether

#

Are you Here

#

Is there a way to Apply

stark stream
#

website slow?

lone ether
#

yeah

lone ether
#

told u to try later bro

dry holly
#

Or something

lone ether
#

-apps

wild stoneBOT
#

topgg Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

topggBotReviewer Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules

topggModerator Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

topggDotRed Please read [this post](#announcements message) for more information to apply!

silent verge
# urban zinc website down?

just had the same problem and i thought it was because i was opening too many bots to vote for 😭 and now it says im logged out even tho i'm not, and won't let me log in or out

bright sage
#

💀 ...

wintry oriole
#

I think the site is down again.

unique elm
#

shocker

wintry oriole
#

nope.... just extremely slow

unique elm
#

only promoted things are coming up on the home page lol

wintry oriole
#

API requests are timing out, this is why people can't vote

unique elm
stoic socket
#

its down, bots are gone from homepage

#

but API is replying for search, which is odd

sturdy swan
#

finally, nothing but ads /j

dry holly
lone ether
#

we probably won't get any bot reviewers anytime soon but good luck!

grand prism
#

At first, the search didn't work for me, and when it started working, the bots started disappearing from the main page kappalul

stoic socket
#

bots are back on main page 👍

wintry oriole
#

are there any devs or anyone present to fix before tomorrow morning?

dry holly
lone ether
stoic socket
unique elm
#

God i want to be a dev for this

stoic socket
#

api dead

unique elm
#

I could fix this shit up so easily

lone ether
#

should've applied when you had the chance

grand prism
wintry oriole
#

why? you wouldn't be given any resource to fix anything

unique elm
#

despair

lone ether
#

there was an announcement abt it

unique elm
#

muted

lone ether
#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

dry holly
unique elm
wintry oriole
#

top.gg new site design looking real clean... there is an issue for sure

grand prism
#

This site is like excalibur. Only one truly worthy developer will be able to fix it

lone ether
#

it has been reported

unique elm
#

i really wish i could see the source code for this, i cannot comprehend how theres this many issues

#

the front end is fine, its the back end thats dying

lone ether
#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

lone ether
#

pls move

unique elm
sweet pier
#

trying to vote for a bot, but suddenly i get this error. are there still problems with the site? it worked just fine this morning

lone ether
#

yes site seems to be having issues again, it has been reported internally prayge

pallid otter
#

Hello, anyone knows how do i add images into my bot description ?

#

im kinda stupid Hmm

zinc oracle
sturdy swan
#

online?

rich kite
sturdy swan
#

yea it is good

#

so it was a ddos?

rich kite
unique elm
lone ether
#

known issue

light rain
#

No eta

lone ether
sturdy swan
#

how do i list my server on top .gg?

light rain
sturdy swan
#

why not?

grand prism
#

Because they removed this option from the site

sturdy swan
#

that's not very smart. what if i was interested in being part of the auctions for my server?

languid sierra
#

Still not works buy subscription

grand prism
sturdy swan
#

ah i see

#

thanks

sturdy swan
#

hlo need help

grand prism
#

We don't read minds, it would be nice if you wrote down what you need help with

plucky cloak
low yew
sturdy swan
low yew
#

chheck the web

sturdy swan
#

there should be a server for it

stoic socket
#

thats not possible anymore, leave it empty

sturdy swan
#

ohk

lost basin
proud condor
rare stratus
#

I want to add my bot here, how can I add it?

lone ether
wild stoneBOT
#

@rare stratus

topgg Adding Your Bot To Top.gg

So you want to list your bot on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

topggDotRed Click here to follow our guide!

rare stratus
lone ether
#

np

tame mauve
wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

tame mauve
#

Got a friend request from someone I assume is an nft scammer

#

User id - 1210266465362513920

lone ether
#

they only sent a friend request so that's no reason for a ban KEKW

grand prism
#

If he sent you an invitation to the server like that, it would be a reason to get banned

tame mauve
#

Accepted, shall see what they do

grand prism
#

It's unnecessary, it's better not to accept such friend requests at all

tame mauve
#

If it's a scam, better me who knows what it is than someone who doesn't

grand prism
#

But that won't stop them. You won't save the world from scammers

tame mauve
#

Nah but could get the acct banned from here

lusty minnow
#

down again?

soft star
#

yes

ornate halo
#

bruhhhhhhhhh

lusty minnow
#

😂

ornate halo
#

im testing my own webhook website, but no, TOP.GG IS DEAD RN

eternal elk
#

Site's dying again

surreal summit
#

oop

#

just found out voting isnt a thing anymore

eternal elk
#

*sighhhhhh*

#

This site's more unstable than nvlddmkm.sys.

supple mica
eternal elk
#

Actually I'm glad you find it funny.

supple mica
#

i appreciated the windows joke

karmic turtle
#

Is site down I can’t vote without it being so slow and it keeps saying I voted in the past 12 hours with an error when it’s been longer

neat dune
#

Site is unstable yes

supple mica
#

alright let me relay to the team

soft star
#

we know site is down, im pretty sure they are fixing it so if you may be patient and pink is relaying the team ^

karmic turtle
#

Ok

supple mica
#

site seems to be fine now

coarse vault
supple mica
coarse vault
#

I have active ads what yall doing 😦

#

I need to see if my ad has an old URL linked to it

lone ether
#

we're doing nothing, we don't control the site

coarse vault
supple mica
#

actually

#

idk what you mean

#

i was able to load and vote just fine

coarse vault
#

does search bar work for you

supple mica
#

yea

#

loads the page too

soft star
#

bro used familyfriendly bot

fluid rapids
#

One message removed from a suspended account.

zinc oracle
fluid rapids
#

One message removed from a suspended account.

livid scaffold
#

top gg site is dead everyday

iron steppe
#

does the bot image on the website support the new animated icons for bots on discord? my bot isn't showing the profile image anymore, and is instead just the placeholder text.

wild stoneBOT
#

@iron steppe

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

iron steppe
#

ah fixed, thanks. now its showing the static image (from the dev portal i assume)

lone ether
#

we don't support the animated bot pfps as of now

#

may be a feature in the future

iron steppe
#

it’d be a great feature, I’ll assume it gets added once the Imgur links for bot banners work KEKW

worn knoll
#

probs

rugged dew
#

Hello, it will be several weeks that my bot mentions errors with requests a top.gg about the api, it becomes very ugly....

gleaming timber
#

I tested my webhook only once but now top.gg is continuosly sending test requests to my api

#

Now stopped after 10 requests

grand prism
#

Do you use any library or did you create this webhook yourself?

gleaming timber
grand prism
#

Remember that you need to respond to the webhook with the code 200 so that top.gg knows that you received the webhook. There is mention of this in the documentation

grand prism
#

Weird then

gleaming timber
gleaming timber
dim oak
dim oak
supple mica
livid scaffold
#

how add a owner with me in my bot?

lone ether
#

unless you mean on the site then read this:

#

-team

wild stoneBOT
#

topgg How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it: Teams Overview

livid scaffold
#

like that

grand prism
#

It's legacy feature

#

You can't do this

livid scaffold
night jacinth
#

-help

wild stoneBOT
#
Bot Commands

Commands for Your Role:
avatar
botinfo
help
ping
roleinfo
serverinfo
userinfo

grand prism
# livid scaffold why?

Because it could be done before but it can't be done anymore. This means "legacy feature"

thick totem
#

I don't know how to fill 200 words for a bot with 1 feature (so far), surely theres a way around this?

thick totem
#

I will... when I can think of some stonerjoy

lone ether
#

one feature is alright however you could go into detail about what the bot does and the feature

#

you wrote one line about the bot and the rest was along the lines of "idk"

thick totem
#

Yeah I've never really been great at writing/describing

lone ether
#

use chatgpt

weak plume
lunar musk
#

@lone ether IS THIS POSSIBLE?

#

these r votes count

fluid rapids
fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

lunar musk
#

Monthly Votes
Total Votes
Servers

fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

lunar musk
lone ether
#

wait

#

nvm

#

ill ask internally, thanks

lunar musk
#

last two

lone ether
#

i mean it looks possible

#

almost 10k servers

lunar musk
lone ether
#

?

lunar musk
lone ether
#

think it was during the vote loss time

lunar musk
lone ether
#

thats not losing votes i think it just shows decrease in voting?

#

i dont really use dbl stats

#

should prob wait for a mod to reply sorry

lunar musk
supple mica
#

what bot are we looking at

lunar musk
lone ether
#

didnt we run into issues w that bot before iirc

lunar musk
lone ether
#

is it listed on their bot page

supple mica
#

-b 1187724599681622020 asking for dropshipping advice/servers. We don't deal with those here sadgepray

wild stoneBOT
#

upvote evelyn_001.#0 was successfully banned.

lunar musk
lone ether
#

dw i just did

supple mica
lone ether
#

their bot page is fine

supple mica
#

Oh

#

You're the guy who kept pinging Mac asking if he knows people

#

I meant to mute you but you left the server before I could

supple mica
#

yeah

#

don't do it again

lunar musk
lunar musk
supple mica
# lunar musk

topgg was having issues that day, the api was either down or voting balances were reset.

If you look at any other bot you'll see the same. This is Mudae:

supple mica
#

For some reason

supple mica
#

If you've an issue with them you can let me know in dms or report using the onsite function

eternal elk
#

Wait nevermind right after I said that I refreshed the page and it was working again.

#

Weird.

lone ether
#

try clearing your cache next time if you have this issue again worryThumbsUp

eternal elk
#

Right

#

Yeah I did just say it suddenly started working again.

#

Maybe I needed to complain that Bake.gg was still broken in order to get it working for me again.

lone ether
#

lmao

eternal elk
#

I can be really cursed.

fluid rapids
steep rapids
#

On the add bot page and I'm seeing some sort of infinite spin on the submit bot button.

floral pagoda
#

You could try to use a different browser

steep rapids
#

I'm using Google Chrome & tried incognito but received the same error. I suppose it could be IP related.

#

I was able to recreate it, after step 1 it seems to go immediately to step 3 instead of step 2, then goes to step 2 after completing step 3.

rigid frost
#

Site seems to be down for me

#

Tried on diff browser aswell Shows something went wrong while trying to vote, please try again later

floral pagoda
#

"Please try again later" seems like a good plan

rigid frost
#

Nah that disrupts the timings i prefer to vote in same time every 12 hr so 6:35 IST was it😕

thorny bane
#

heyy how do i put the amt of servers of my bot on top.gg page

oblique basin
#

i can't even access my bot.

thorny bane
#

for me it is just very slow to load

oblique basin
#

i got access now in like 10mins and yes it is indeed very slow

young vessel
#

:( site not working for me

oblique basin
#

fix yo site

young vessel
#

anyone have a good bot for setting up a custom economy and shopping system?

young vessel
#

i literally just found it added it to my server before i saw your message. tysm, looks so good

oblique basin
young vessel
weary sparrow
#

I tried voting for a bot

#

but didn't get any awards for it

#

and it happened to me only

wild stoneBOT
#

@thorny bane

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

thorny bane
lone ether
#

np

wild stoneBOT
#

topggDotRed Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

simple lynx
#

I already voted but the voting window is still "available vote". How can I fix this?

wind quest
# simple lynx

You can see that the website is telling you "You have already voted for Tatsu...", meaning it's already correct, if you've voted.

grand prism
#

If the website informs you that you have voted and it is not a visual bug, it means that something between the bot and top.gg has failed. Contact their support and maybe they will be able to "add this vote" to you manually

#

Top.gg has no way to help you in this situation because everything is fine on their side

simple lynx
wind quest
#

Oh i see.

#

I'll notify the developers about it.

marsh temple
#

I mean that a joke ? This bot is only 1K servers and gained 3.8K Vote in just 10 hours?

#

This platform is not fair for everyone

#

I have been seeing this since last month reported but no response

grand prism
marsh temple
#

Why it’s not getting banned?

grand prism
#

They probably have no evidence that they votebot

#

They wouldn't ignore the reports, right?

lone ether
formal orchid
#

How can we find the genuine person who gave me real bots

stoic socket
#

what?

lone ether
#

thank ill report it

sturdy swan
#

How i can remove someone review ? He left a troll review

weary sparrow
#

do adblockers glitch voting?

lone ether
lone ether
sturdy swan
lone ether
#

pls only dm one and wait for a reply, don't dm multiple

#

they'll reply within 2 days

fierce scaffold
#

Hello, how do I change the name of my BOT on the website?

grand prism
#

Use "refresh data" button on your bot page

#

Then "edit" and "save"

fierce scaffold
#

oh, thranks

fierce scaffold
grand prism
#

Yes, you can use either markdown or html tags

fierce scaffold
#

ok

steep rapids
rich kite
#

Is it possible to show the rating in discord ?

lone ether
#

rating?

rich kite
#

like how many stars the bot got in ratings on the web page

#

so i can show the Star rating in discord

lone ether
#

i'm not aware of a way to do that Thonk might be possible, wait for a reply if someone else knows how to

rich kite
#

Ok, thank you anyway

neat dune
#

Not possible. you have to manually do it

rich kite
#

manually ?

neat dune
#

yea just plain text

rich kite
#

ok

#

would be a good update xD

neat dune
#

No

#

not a good update

rich kite
#

why ?

#

its usefull :l

neat dune
#

IF only the total rating then it is good

#

If all reviews then it is bad

#

cause devs will misuse it

#

and force users to rate to run the command for example

rich kite
#

Just the total: 4.76⭐

neat dune
rich kite
#

to show in status or something like that

neat dune
#

maybe in 2026 once they reslove top gege problems

warped lion
#

I want to know on how I can make my own bot without all of the instructions

lusty latch
#

Stays loading for a bit longer than normal and then tells me I’ve already voted, error has occurred

undone relic
#

MODS

#

THE WEBSITE IS BROKEN

#

AGAIN

#

@zinc oracle ._. website crashed

dreamy lynx
#

i swear it always crashes on weekends lol

undone relic
#

THIS WEBSITE IS SHIT

zinc oracle
#

I'll take a look

undone relic
#

Nothing ever, really NEVER works

pale dragon
undone relic
#

YES

zinc oracle
#

👀 its a bit slow, but voting worked for me.

#

Search did too

undone relic
#

.-.

#

See there: ITS OFFLINE

pale dragon
dreamy lynx
#

its not loading for me

neat burrow
#

It's just loading for me

still thicket
#

Oh. So apparently when trying to vote it refuse to go through. Thank god I thought it was just a me problem.

opaque wing
#

site is still down

latent ledge
#

Yet again

unique current
#

Ah I see

lusty latch
#

Can’t believe I was the first one to bring it up lol

unique current
livid scaffold
#

Bro can you kill your website

#

he has a many perblems

dry prism
#

i still cannot vote

tardy meadow
#

Can’t even afford hosting while making free money from auctions and ads

#

They get 100k per year just from one big bot

#

And they have bunch of them💀

sturdy swan
#

they kicked out all discord servers to improve the website.... yeah, improved a lot!

lusty minnow
#

fix your website

#

ffs

worn knoll
#

working fine for me ngl

thorn hare
#

Again and again and Again

bright sage
#

its not working 💀

balmy trail
#

Not working

rocky yacht
bright sage
#

kind of made it work, all u have to do is just click on vote. then if its stuck on loading like Voting... then refresh the page and again try. if you are logged out then you have to refresh like 10 times in order for the browser to recognize you and then just keep doing it . it took me 5-10 min but i was able to vote it ( not that, after its stuckked at Voting... you check your bot stats, like for me i checked in karuta by krm and when i saw that the vote has been registered. i close the website.

gentle garnet
#

broken eternally

obsidian valley
#

Pfff vote broken again whyyyy ?

icy whale
#

same here

#

ive been trying for 25minutes now

#

might as well make us pay to vote

sweet pier
#

the weekend has started... and these too again

obsidian valley
#

Im wondering if there is a chance that it works without issues every day

gentle garnet
#

nah

twin dune
sturdy swan
#

and yet another day and yet another breakdown on the top.gg webpage when you try and vote

sturdy swan
sturdy swan
icy whale
#

nuh uh you cant even vote With premium

sturdy swan
#

but with premium they make you pay for the ability to be unable to vote

#

so its a win win @icy whale

icy whale
#

paying for a luxury that doesnt exist

#

and they dont do anything to fix it

#

its down constantly

sturdy swan
#

step one remove servers votes
step two add crashes and such to the site

grand prism
twin dune
#

doesnt help that its 80% of the site

gentle garnet
twin dune
#

like if u want people to pay, ur site needs ot be uh USEABLE

sturdy swan
gentle garnet
#

nah

#

502

sturdy swan
twin dune
sturdy swan
#

like four ads for premium membership on the page to vote

twin dune
#

this site is so cute

sturdy swan
sturdy swan
#

I wish karuta would move to another voting service too, since thats basically the only way to generate tix

#

unless you want to sell your cards or such

icy whale
#

tickets are finite though

#

theyll eventually run out without voting

sturdy swan
#

yah why I hope karuta will change to another service for voting to get tix

icy whale
#

doubt it

#

craig doesnt care

#

hes still getting money from it all

#

¯_(ツ)_/¯

sturdy swan
#

one can allways hope

sturdy swan
# icy whale ¯\_(ツ)_/¯

what I dont get is that the top.gg site used to work fine, and you could vote for bots as well as servers, but then they got the idear to reinvent the wheel, migrate to a new kinda data base and remove server votes, and ever since the site has been awefull

#

it it works dont try and fix it, sigh

icy whale
#

they instead push premium to fix ads

#

that dont show up

sturdy swan
#

the ads dont show up since their pushing premium hard

left pond
#

Is it even yp

#

Up

little fossil
#

i can't even vote

left pond
#

Prolly

little fossil
#

lord ugh

umbral sequoia
#

Same i want to vote too long there will be an error

twin kiln
#

I reach vote in bots i vote but after clicking vote it circle loading forever with no voting at all, any1 else have same problem?

twin kiln
civic bramble
#

Is it just me or the site is down

gentle garnet
eternal elk
#

rrrrrrrrrr

#

Who the hell put NVIDIA in charge of site maintenance?

sturdy swan
#

use top.gg they said, it will be fun they said, it will be reliable they said

grand prism
#

Then someone lied to you quite a bit kappalul

trail heath
sturdy swan
left pond
undone relic
#

@zinc oracle The website just loads and loads and loads, finally fix your shitty website, nothing but downtimes every day

zinc oracle
#

I'm a volunteer, I can't fix anything

undone relic
#

then call the devs

zinc oracle
#

The team are aware

#

Everything I can do has been done

undone relic
#

.-.

#

So in short: You moderators can't do anything and have to wait until the developers get their asses out of bed?

#

@zinc oracle