#support

1 messages Β· Page 77 of 1

lone ether
#

so the vote went through?

solid portal
#

yes, but just one time

lone ether
#

i mean you're good for 12 hours for that bot in that case

#

^^

marsh temple
#

Down Again lol

wind quest
#

Yeah sorry, we're working on it to get it back up asap!

marsh temple
wind quest
#

Correct, the team is aware of that and are working on it.

marsh temple
#

Alright

solid portal
#

cleaning the cache didn't work

supple echo
#

i received a vote after 10 mins of waiting lol

bright sage
#

the website is breaking down every 2-3 days

#

when are we going to get a stable version of the site?

tacit crater
#

was stuck too

solid portal
#

did you solve it?

languid hinge
#

Cloudflare is a antiddos service, but i think they got the cheapest plan KEKW

iron elk
#

There's no way the potatoes servers are down again

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It's taking forever to vote and then after loading it just says "something went wrong"

#

πŸ˜­πŸ™

languid hinge
#

Please, Be down for a week or something like that and come back with a banger. no bugs no downtime nothing. Sorry to say but it's a bit amateurish

iron elk
#

No Dont

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I will miss my monthly

languid hinge
#

I know how hard it is for running a page, thats why i don't run a pageKEKW, i think you guys have a big team? focus on fixing one thing at a time

iron elk
#

πŸ’€

languid hinge
languid hinge
iron elk
silk token
languid hinge
#

bruh

#

Thats why it take forever

sturdy swan
#

Voting is taking a long time

pure saffron
#

when i click vote its spinning forever now

tacit crater
#

now this

neat dune
#

I love spinning

#

keep it spinning pls

pure saffron
jaunty kayak
#

I couldn’t view my bot page

iron elk
#

πŸ€‘

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It's everyone not just u

jaunty kayak
#

I keep turning on and off airplane mode thinking it’s my internet πŸ€ͺ

pure saffron
stoic socket
#

its site analytics nod

#

but yeah its blocked, which is funny

dapper storm
#

Hey Topgg! can i ask when will put it back the server lists or you have alternatives aside from disboard? or anyway to access the archive database of the servers?

languid hinge
lofty dove
#

Getting real tired of this bs

wintry oriole
#

everyone is

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whats frustrating is, friday night is prime growth night when we all get most invites for our bots

#

it seems when the site is hit with more traffic, it just falls over

supple mica
wintry oriole
#

top.gg stop hosting on your dads raspberry pi zero.

finite gale
#

bruuuh cant event look my profile

steep silo
#

good times

pure saffron
wintry oriole
#

at least our bot pages are sometimes working

still matrix
cursive spear
#

Hello there's an issue going on right now, I'm voting for this bot called gamebot Everytime i try claiming it doesn't wanna claim, and when I try voting again it keeps telling me i didn't vote please get back to me ASAP

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Now id i try it again it will tell me to vote

lofty halo
#

just got a 504 gateway time-out error

soft star
lofty halo
#

yep

raven prism
#

Guys

#

Is it down?

lofty halo
#

looks like it

raven prism
#

will I lose my vote streak

grim silo
#

i cant seem to login to vote for bots

soft star
#

if you are getting 503 or 504 error code, stay claim and wait, the devs already know about it

grim silo
#

@soft star how do i login to top gg if it logged me out when i tried to vote?

grim silo
#

ohhhhh okay

#

thank you

cursive spear
#

Someone help

cursive spear
soft star
cursive spear
#

Hmm okay

cursive spear
soft star
cursive spear
cursive spear
cursive spear
soft star
#

site down

#

its dead

cursive spear
# soft star we know.

Really, it's a whole different then the issues in usually having it 🀷🏻

soft star
cursive spear
dapper storm
silver pumice
#

yo i cant login to the website for some reason

soft star
sturdy swan
#

Hello

#

Guys

soft star
sturdy swan
#

@soft star ohh sry

dawn cosmos
#

I know site is down but do we have any idea how long it'll take to fix? I've tried a few times today morning afternoon evening and now night. Is there a way that people can help?

dawn cosmos
vale phoenix
#

any updates on when the site is coming back up?

sturdy swan
#

W reason

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let me update it

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nvm

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bro wtf is this behavior

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@light rain

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let me dm him

light rain
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Go to my dms ill reply in a bit

sturdy swan
#

idk what to say about that πŸ˜‘

autumn ether
#

huh? my bot is and music bot even youtubers servers use it and partnered servers to and it does not have any nsfw features

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there must be a mistake reviewing it

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@toxic zephyr

autumn ether
light rain
sturdy swan
#

with the same problem

undone relic
#

@light rain sry for ping, but i cant press the "Find Bot" button on top.gg

sturdy swan
autumn ether
#

bot only have music related commands

grand prism
#

This is nothing new, especially on YouTube

autumn ether
autumn ether
autumn ether
grand prism
#

What about play?

autumn ether
#

play cmd plays music

shell inlet
#

dm the reviewer if you want to dispute your declines, not here

grand prism
#

Doesn't matter, you can still play normal vidoes

shell inlet
#

wait for their response

autumn ether
#

and they are added on the top.gg

#

what about them then

shell inlet
#

if you think there are many bots that do, spot them and report we'll take care of it

autumn ether
grand prism
#

We are talking about your bot at this moment

autumn ether
autumn ether
grand prism
#

If no one reports them, top.gg has no way of knowing that they are doing something like this. They could have added it after approval

sturdy swan
shell inlet
#

don't speak unnecessarily here

autumn ether
shell inlet
#

-mute @autumn ether Told you 5 minutes ago to dispute your decline with the reviewer yet you go on speak here | 1d

wild stoneBOT
#

upvote _devil_xd#0 was successfully muted

ember ridge
#

Pls help support dm

light rain
ember ridge
light rain
#

Why?

dawn basalt
shell inlet
light rain
dawn basalt
dawn basalt
light rain
dawn basalt
hollow shell
#

No

quaint cipher
#

Hi, Does anyone provide paid service for creating discord bot?

wild stoneBOT
#

@quaint cipher

You seem to be asking for something you don't have experience for or something that hasn't been done yet, but really need for your bot/server.
You can hire developers from Fiverr or Freelancer to code the things you need for your bot/server.

tight monolith
#

hello

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i cant view any button to delete my bot in the site

lone ether
#

if you're on phone, you'll find it under the "info" tab

tight monolith
#

im on computer

tight monolith
lone ether
#

go to your bot's page

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don't click "edit"

tight monolith
#

oh, got it

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and where is the button to add a bot?

lone ether
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at the top of the page, click "add"

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@fluid birch

tight monolith
lone ether
#

just at the very top, doesn't matter which page

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the header

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navigation part

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-addbot

wild stoneBOT
#

topgg Adding Your Bot To Top.gg

So you want to list your bot on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

topggDotRed Click here to follow our guide!

tight monolith
#

the long description supports readme, right?

#

markdown*

grand prism
#

Yes, html too

supple mica
#

Looks good @dapper thorn, although I really don't care

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-b @dapper thorn Investment scam

wild stoneBOT
#

cross Something went wrong when trying to ban this member

wet atlas
#

Any information when the background image problem is gonna be fixed?

lone ether
#

no eta

valid solar
#

πŸ₯Ή

#

?

soft star
lone ether
# valid solar

your royo bot is the same as your mina bot, you can't have 2 of the same on the site

#

you can add an invite link to royo bot inside mina bot's long description

still snow
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Why not delete the bots too from the site so it'll maybe will work once in the life?

lone ether
still snow
#

I always voted from this server. There is no log in button

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*browser

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Log in button doesn't disappear because of cookies

lone ether
#

no but it should log you out

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then you can try logging in again

still snow
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It says i am logged out and need to log in

lone ether
#

try click here

still snow
#

Instead of blaming users just fix the website finally?

lone ether
#

no one's blaming users?

#

i am offering solutions to your issue

stoic socket
still snow
#

After logging in I'm still not logged in

lone ether
#

have you tried clearing your cache?

still snow
still snow
lone ether
#

have you tried a different browser?

still snow
#

This is the browser I always voted from

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Always

lone ether
#

i understand but since it's having issues right now can you try another browser?

#

it happened to me once, it fixed itself after a couple of hours

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you can either wait or try another browser

still snow
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It's not the browser that's having issues??? It's the website, as always. Every other website works perfectly

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It's a topgg bug

lone ether
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it's not.

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sometimes it doesn't work on some browsers

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it stopped working on edge for me so i switched to firefox and it runs fine

still snow
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It's chrome

lone ether
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alright have you tried another one or no?

still snow
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I have only one browser. And my browser works fine, every other website works perfectly

lone ether
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if you won't try other solutions then ig no point in me helping

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good luck

still snow
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Why it is my duty to fix a website bug? The button misses from there, the logging in should work automatically

wet atlas
#

Doubt it's Zobs duty to fix it either, she's just trying to help

still snow
#

This is the support channel to report bugs to devs, isn't it? I did and they kept insisting it's something on my side (like always) when it's not

lone ether
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it is something on your side as other people didn't come here flooding the chat saying they have the same issue as you

#

i'm offering you suggestions to fix the problem but you don't want to do anything

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what you have is a bug that can be fixed if you try what i've suggested

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if we come to the conclusion that none of my suggestions helped, then the best you can do is wait

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and if you wait long enough the problem might fix itself, if not, you are welcome to report it back to us and we can take it internally

still snow
#

So the browser that's otherwise spotless is suddenly bugged but only with top gg?

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Mind it, top gg worked on said browser this morning

lone ether
#

it's either your browser or device issue

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can you please try clearing your cache/app data

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are you even trying anything i've suggested so far?

still snow
#

Always blamed on the user...thank you, I'll just forward this to discord again

lone ether
#

i don't think discord has jurisdiction over the site but alright

supple mica
# still snow Always blamed on the user...thank you, I'll just forward this to discord again

Hello! Unsure of what Discord are going to do in this instance, but if there's something you'd like to discuss about the team, or the site, feel free to shoot me a message.

No one is blaming the users, what's being "blamed" is the cache on the users end. That is something that we cannot help, and can only be cleared/dealt with by the user. It's proven to work countless other times as you can see by other users. I'll attach some screenshots to this message in-case you'd like to see it :p

Also a reminder that this server in particular is run by community volunteers, we merely deal with the community and how users interact with our site. We have no say or sway over the actual development of the site. There is however a chain of communication, that if you'd like to report something to the devs it goes through a CM then to the team.

All I've seen in the above interaction is Zobs providing solutions/workarounds for your issue, to which you don't seem interested in part-taking. Can't blame her for trying, right?

#

Also FYI each browser stores cache for each site separately. So your Chrome browser will have difference cache to an Opera browser on the same device. We never said there's anything wrong with your browser πŸ˜‰

still snow
#

So you say we suddenly? or what, need to clear cache (throwing important details from out browser for every site we using) every time in order to be able to vote one the website/the login button on topgg to appear?

supple mica
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Not everytime, no. Only when you have issues really.

still snow
#

It was said it's a discord issue a bit ago, now it's browser that worked until now?

supple mica
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Unsure of what important information your cache stores

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I wouldn't be storing passwords in there at all KEKW

supple mica
#

unsure if you noticed that

#

Unless you wanted to forward that onto Discord too? But it's likely just a callback issue, once off.

still snow
#

I hit the link I got and this screenshot was taken then, yes

silk token
#

Just clear your browsers cache, issue fixed, move on easy pz

lone ether
#

p.s. you can manually clear cookies for individual sites

still snow
#

I won't clear every login and website information for every website I use for every time I want to vote, that's just crazy

lone ether
#

no one said you have to clear it for all

supple mica
#

To explain it simply

lone ether
#

clear it for top.gg only and all is well nvm hes on phone idk if phones have that feature

silk token
supple mica
#

We can give a hand, but I think the screenshots here should be pretty self explanatory

#

This is for Chrome too, which I believe you said above you use

still snow
#

I have no idea how to hijack my browser like that because I'm not a tech guru and I don't understand why I have to learn suddenly dev stuff to change my browser in order to vote again after I was able to vote normally in the morning. My browser or discord wasn't updated since then. You keep saying it's chrome and discord issues but those didn't change since the morning. They don't break, it's always top gg and whenever people report it it's always something else, not top gg. This is why I keep reporting these replies to the other services too

supple mica
#
  1. cache doesn't require a "dev" or "tech guru" - I provided a link with 3 screenshots, 3 button clicks to clear cache for just topgg
  2. it happens, nothing to stress over
  3. i cant change how the site works
#

if you dont want to play ball, then let it be.

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But please stop making a storm in a teacup, it's nearly quite literally nothing to worry about

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actually

still snow
#

Yes, I imagine it's nothing for you that so many times I can't vote and miss perks in games because of top gg. I should be glad it works once in a day, as I was told. But I'd like to vote twice a day as normally without deleting all info from my browser every time.

supple mica
#

ok

still snow
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Just as with my friends, deleting everything didn't help. Still can't vote.

supple mica
#

you were never told to "delete everything"

silk token
#

I haven't logged onto top.gg on this browser before (Opera GX) and just logged in no problems and voted with zero issues

lone ether
#

Something not working? Try these steps below!

Step 1:

  • Turn off any ad blockers or vpns and try again
  • If that hasn't worked, keep reading

Step 2:

  • Clear your browser cache for the page (ctrl + f5 on pc)
  • If that hasn't worked, keep reading

Step 3:

Step 4:

  • Try a different browser (not opera, it has issues)
  • If that hasn't worked, keep reading

Step 5:

  • Try incognito on any browser
  • If that hasn't worked, keep reading

Step 6:

Step 7:

  • Wait patiently as the issue may fix itself after a couple of hours
  • If not, come back here and someone can try work with you to find another solution
still snow
#

I deleted it twice, then the website showed the all grey verification page, top gg appeared and I still were logged out. I hit the vote, the small log in to discord page appeared again, after it finished it said I'll be able to vote after 5 seconds, then I hit vote and it said I must be still logged in to vote

lone ether
#

what exactly did you delete?

still snow
#

Everything that was for top gg website

supple mica
#

Sounds like you may need to try another browser? When I delete the cache from Top.gg it acts as if its my first time opening it (Logged out, etc.)

#

If you're not seeing the same behaviour then I'm unsure

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Could be a localised issue

still snow
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Yes, I was logged out

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The log in/out button still isn't in its place

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The website is missing the button

supple mica
#

Wondering do you have any ad blockers enabled

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But also, Zobs' message above has shorturls that you can use instead of the login/logout button that helps

rustic olive
#

?

lone ether
#

do you want to get in call so i can walk you through what to do to fix it? @still snow

still snow
#

First it's discord, then it's chrome, then now it's the adblockers? You know well it's impossible to vote with any so I use chrome because it doesn't have any added and I turned off the inside built just because top gg.

supple mica
#

ok i really dont know how to help you anymore. You're so focused on the fact that everyone else is at fault

still snow
#

I did what was told, deleted every data connected to top gg. Didn't work. I can't add a new browser every time for voting

supple mica
#

If you don't want to accept help, then you can wait. Time fixes everything, even with cache

#

-m @still snow Refusing to accept help and continues to put the blame on everyone else. You can now wait before asking for help again. In the meantime, email support@top.gg if you require immediate support | 2d

wild stoneBOT
#

upvote gabe_igor#0 was successfully muted

supple mica
#

-cacheclear

wild stoneBOT
#

topgg How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
topggDotRed Instructions on Microsoft Edge
topggDotRed Instructions on Google Chrome
topggDotRed Instructions on Mozilla Firefox
topggDotRed Instructions on Safari on iOS or Safari on MacOS
topggDotRed Instructions on Opera
topggDotRed Instructions on Brave

topgg_ico_bulb If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

lone ether
#

please wait up to a day, and dm him again if he doesn't reply, after all we are all volunteers and have lives outside of discord worryThumbsUp

#

otherwise you can dm another moderator if you don't receive a reply from woo

wintry oriole
#

how is it possible for a new bot, on 300 servers, to gain 2700 votes in 2 days, without any vote locked commands or vote rewards?

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and then after those 2 days, only gain a couple of votes a day?

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also bot a music bot that requires administrator? how was that ever approved

#

this definitely smells like votebotting.

dawn basalt
haughty canyon
#

Why is the bot avatar not loading?

vivid badger
#

Hey

hollow shell
haughty canyon
hollow shell
wintry oriole
#

hmmmm

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that bot i reported above is against TOS and against top.gg policy. its streaming youtube.

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this video is MY video which is only on youtube. if it wasnt streaming youtube, how could it work???

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which also streams youtube.

vale phoenix
#

i still cannot vote on bots

light rain
wintry oriole
#

thanks, is streaming youtube still against the rules for top.gg

hollow shell
light rain
dawn basalt
wintry oriole
#

yeah its against discord developer terms and youtube tos

marsh temple
#

They have literally 0 vote lock commands

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And leading font page leader board

grand prism
#

They are well known bot

marsh temple
grand prism
#

Yea, green-bot is not a shit bot

marsh temple
#

Yes go kid learn something new

grand prism
marsh temple
dawn basalt
#

Wtf

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It reached 500 servers

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. . .

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200 --> 500

lone ether
#

reported internally dw worryThumbsUp

grand prism
#

Maybe the servers are also botted, you can never be 100% sure and I know that some people can do something like that, especially when there was a badge for a verified bot. People sprinted 75 servers in a matter of days kapp

dawn basalt
grand prism
#

After verification you can add the bot to as many servers as you want within 24 hours. Then Discord no longer tracks it and since they were able to bot/buy votes on top.gg, adding a bot to 100 servers in a day is not that impossible even for one user

thin skiff
#

Hi guys, currently I'm trying to submit my bot on top.gg but it's directly refused and yet it meets the conditions

dawn basalt
grand prism
wintry oriole
#

with each alt just having 50 dummy servers

dawn basalt
grand prism
dawn basalt
#

I need this many active users ;-;

dawn basalt
grand prism
# dawn basalt Lmfao that's not true We devs need active users (sometimes to buy premium to kee...

If you plan a bot in such a way that it actually serves users and you want it to be able to earn money, then yes, but many people want to become a "great developer of the largest bot on discord" for a month or two and then it turns out that they can't even pay for hosting.
I've seen a lot of situations where people hit 1,000 servers and felt like they were the greatest, and then it turned out that the bot was dead month later

#

They build their ego with the number of votes or the number of servers (members in the case of servers)

lone ether
dawn basalt
dawn basalt
#

Bcs I reported it on 13th
Yesterday reported it to fellin
And today ig it has been reported before few hours

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So ig thats enough time

lone ether
#

no idea, not something I'm uh

dawn basalt
lone ether
#

the cms are looking at it dw

dawn basalt
#

Okie thanks

noble crater
#

Hey

#

How can I dm frosty

grand prism
#

Like just send him a message on Discord

noble crater
#

But it's not sending

grand prism
#

Because your privacy settings probably don't allow it. If you do not accept private messages from server members, you will not be able to do this either

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They all have open DMs, that's kinda a requirement

noble crater
#

Done

wild stoneBOT
#

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

tulip wren
#

Hoi, is it allowed to do like
If X members of your server will vote the bot in a month then you can redeem 1month premium for the server

grand prism
#

This is allowed and possible, but apart from the query string params, you cannot find out from which server someone voted, so you would have to add a query string param containing the id of this server to each link sent, lets say in embed

tulip wren
#

Sounds good, thanks for the tip! 😊

reef stone
#

After claiming an auction credit code, do those funds ever expire

viscid birch
#

is api working?

cedar kiln
#

website dead ?

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me waiting 15 min

viscid birch
#

same up here

cedar kiln
#

okey

hazy kettle
#

Omg

marsh temple
#

Everyday

odd shell
lone ether
#

let me check

#

site seems to be very slow atm

grand prism
#

This is not the only problem, bots does not appear at all when searching kappalul

lone ether
#

i'll report it if it continues longer

soft star
#

lmao

lone ether
#

ok

#

i logged out now it's not letting me log back in πŸ’€

soft star
#

site died

grand prism
lone ether
#

site is down, been reported internally, pls be patient!

cedar kiln
keen ginkgo
#

oke :)

slow finch
#

Okay

gleaming roost
#

How does it come that none of my ads have gone live yet this whole week, i even won one auction with like 90% of the views? So it shouldve already been up for 5 days

sleek geyser
#

hello, may I ask why top.gg has been more unstable lately? the experience has been incredibly frustrating overall.

bright sage
#

website broke again

#

its not voting

tired hamlet
iron elk
#

It's still down

#

Mate I'm getting double tickets it's weekend

#

Istg

#

Live photo of top gg server

hasty sentinel
quiet verge
hasty sentinel
quiet verge
hasty sentinel
quiet verge
#

Live photo

hasty sentinel
#

for server

quiet verge
#

Yeah. I think they need some more

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The issue is that the old ones started rotting

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They went from 5 potato's to 1

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In like 2 days

hasty sentinel
#

yeah

quiet verge
#

They have an order of 25 more potato's inbound

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Topgg server ahhh

hasty sentinel
#

owner top.gg was hungry and Eat all potato servers

iron elk
sand surge
#

lol

iron elk
#

True tho

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Servers literally crashing 5 times a week

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How does the owner expect anyone to pay for no ads feature when ppl can't even vote

#

Last month I was 1 vote off from my gold monthly bc of topgg I swear if this happens again i will cry

hasty sentinel
quiet verge
#

Fr

soft star
#

no one can.

hasty sentinel
sturdy swan
#

Hm?

soft star
soft star
quiet verge
#

That's called load balancing for websites

sand surge
#

is

hasty sentinel
soft star
#

cluster is basicly shard but more shardly

quiet verge
#

Why don't they just use... CloudFlare f r E E caching service

soft star
#

they have that enabled

quiet verge
#

Well they don't have it configured correct

sand surge
#

hm

soft star
sand surge
#

bzzz

soft star
#

also

quiet verge
#

Because if the backend is down, the cache should serve outdated pages

hasty sentinel
quiet verge
#

Well obviously

iron elk
#

But still it's a voting site

#

Hundreds of thousands vote

#

The owner investing 0 in the site

#

πŸ€‘

quiet verge
#

Yes. They are no doubt making a profit

#

Just buy more potato's

iron elk
#

It didn't have these problems a year ago

sand surge
#

howd you get a pic of my computer

#

are you spying on me

iron elk
#

My pic

#

Yes

sand surge
#

lol

quiet verge
iron elk
#

Anyways voting ends in 8 mins

quiet verge
#

I got your computer

iron elk
#

If these monkeys

#

Don't fix

#

I swear

quiet verge
#

1.3kb ram, 1.78bytes ssd πŸ”₯πŸ”₯

blazing marten
#

Are you kidding me? I opened the site and it worked but after 5 minutes it doesn't work anymore and this happens every time.

iron elk
#

IT WORKED

blazing marten
#

Can you fix the damn site?

marsh temple
iron elk
iron elk
#

πŸ¦…πŸ€°πŸ³

#

Got my 2 tickets I'm outa here

echo pond
#

guys i cant vote on top,gg

iron elk
marsh temple
soft star
#

@fluid birch

marsh temple
#

and its true

iron elk
iron elk
iron elk
#

(He still getting payed)

soft star
iron elk
#

U have an anime pfp mate

grand prism
fluid birch
iron elk
#

Is there like 2 devs

iron elk
marsh temple
#

Wake up @Topgg Staff it's an emergency

soft star
iron elk
#

Fix it

fluid birch
#

Bro chill I'm tryna chill and suddenly support is acting up

serene delta
#

dd_pepesadcry i can't vote

iron elk
fluid birch
#

Ok whatever you are doing stop doing it as I cba to back read honestly

fluid birch
iron elk
#

Tried

#

Didn't help

marsh temple
iron elk
#

Like refreshing

fluid birch
wild stoneBOT
#

@marsh temple

topgg How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
topggDotRed Instructions on Microsoft Edge
topggDotRed Instructions on Google Chrome
topggDotRed Instructions on Mozilla Firefox
topggDotRed Instructions on Safari on iOS or Safari on MacOS
topggDotRed Instructions on Opera
topggDotRed Instructions on Brave

topgg_ico_bulb If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

iron elk
#

Or using another browser (chrome,firefox

#

Etc

marsh temple
fluid birch
#

But also

#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

iron elk
marsh temple
iron elk
#

Ironic that I haven't watched anything and play karuta

iron elk
#

Also gn

fluid birch
marsh temple
#

that's what we are doing

soft star
iron elk
#

Cba

#

Good night

iron elk
fluid birch
iron elk
#

Random

soft star
marsh temple
lusty minnow
#

thats ego

#

get better soon bud

#

cheers

iron elk
#

You literally watch anime bud

lone ether
#

can you guys please move to #general as you're cluttering the support channel worryCutieHeart

iron elk
#

Your a fg

#

Not u

fluid birch
#

-b 682973075888799744

wild stoneBOT
#

upvote meme_06#0 was successfully banned.

fluid birch
#

Bye

lone ether
hasty sentinel
lone ether
#

p.s. we're just volunteers and have no control over the site and who can fix its issues

#

all we can do is relay when the site is down and hope for the best prayge

#

that includes CMs

marsh temple
lone ether
#

unfortunately no

#

could be ddos attacks or anything else

marsh temple
#

does it need more servers for better scaling?

lone ether
#

we have no say over the development of the site so we most of the time don't know what's going on

marsh temple
#

or just a complete rewrite?

lone ether
#

i believe they are working on fixing the main bugs as of now and a complete rewrite is possible in the future

fluid birch
supple mica
dapper onyx
#

Is there a way to send a notification to a channel when someone votes on the site?

lone ether
#

@dapper onyxsì, per favore guarda i documenti o vai #topgg-api per auito

runic kite
#

Does anyone know why stats are not being accepted by the API for hours?

#

Been getting 504 Gateway Timeout when trying to send stats

#

its been attempting every 30 mins to no avail

grand prism
#

Site is down

runic kite
wet atlas
#

Just because it works for you this one time does not mean the site is stable

#

It's been having massive issues today

runic kite
#

prob zone issues, ive never lost access

grand prism
# runic kite ?

If you get any 5xx error it means that at the same time people most likely cannot vote for bots masnakappa

wet atlas
#

Most likely

#

EU has been having issues at least

lone ether
#

pls ask in #auctions-support

tulip musk
#

Hi I replied to reviews but when the page refreshed, my replies were gone. is it a bug?

pliant mauve
acoustic shard
#

how can i add my server in top.gg

#

NO option coming to add server why?

pliant mauve
#

we no longer have server lists

acoustic shard
#

oo

#

ok thanks

tribal dome
#

hi, i come because I have a problem when I want to vote for the Koya bot, i have this displayed : (application error: A client-side exception occurred (see browser console for more information).)

pliant mauve
#

try a different browser

tulip musk
tribal dome
runic kite
grand prism
#

It's impossible to get it, it's a legacy feature as well as several creators instead of a team

grand prism
#

This was given to "larger" bots

quasi rivet
#

why????/

stoic socket
fluid birch
solemn charm
#

im logged in but I cant vote and it says im not logged in

lone ether
wise ether
#

Hello, voting for IdleCapitalist, comes up with 404 not found.

grand prism
#

Working fine for me

wise ether
#

Several have reported it, in IdleCapitalist support.

#

refreshing the page fixes the problem in the mean time.

lone ether
#

yeah refresh the page

#

there's no issue w the bot page itself

silk token
#

@lone anvil

#

@shell inlet

shell inlet
#

man

#

thank you

#

πŸ’€ weird dudes

silk token
gleaming roost
shell inlet
#

please use #auctions-support for anything related to auctions

gleaming roost
chrome mason
#

just thought i would mention, why is this option still here on the bot application page

#

as top.gg no longer has any servers

grand prism
#

Because they probably have more priority matters to deal with

chrome mason
grand prism
#

No, you asked "why" it wasn't removed

#

That's why I wrote that they probably have to deal with more priority matters on the website, such as the fact that the website has problems with stability every few days

chrome mason
#

guys is there a way to delete a bot from top.gg

lone ether
#

there's a delete button under creator controls on your bots page

#

if you're on phone it's under the info tab

chrome mason
#

where the hell is creator controls

lone ether
#

don't click edit

chrome mason
#

i still cant see it

#

oh wait

#

i see it

#

im dumb

#

ty

lone ether
chrome mason
brave scaffold
#

How do I deauthorize a bot from doing anything with my account

#

If that’s possible

wild stoneBOT
brave scaffold
#

Womp womp

fluid birch
# brave scaffold Womp womp

There's a section in your discord settings called "connections" where you can see connections and delete them

brave scaffold
#

Appreciate it

sick badger
#

So I've added bot to discord but not able to use it features any idea why

#

@fluid birch anythink you can help with

sick badger
#

Skynet

light rain
wild stoneBOT
#

@sick badger

topggDotRed Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

lethal sierra
#

I've updated my bot name and avatar, but it's not being updated in the site
any idea how to fix it?

wild stoneBOT
#

@lethal sierra

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

πŸ’‘ Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

ripe rock
#

Hello, I would like to ask where the notifications that you turn on at the vote of some bot go

grand prism
#

If you mean a reminder on the website, this function does not work very stably. Sometimes these reminders are not sent at all and sometimes they are completely spammed a dozen times. If a bot allows you to activate such a reminder, it is better to use it rather than the reminder on the website

pseudo heart
lone ether
pseudo heart
#

huhh????

#

why should my account get banned

#

for no reason?

lone ether
#

because you're ban evading

pseudo heart
#

oh wow

#

but i didnt do anything wrong? i got spam reported

#

i think

#

but i will look at the website

lone ether
#

wait do you mean banned from discord or from the site

pseudo heart
#

discord

lone ether
#

ok nvm in that case

#

you can ask a moderator in dms to delete it and then you can resubmit it with your current account

#

ignore appeal above, thats if you're banned from the site

pseudo heart
#

and because my discord account got deleted the bot on the website is invalid yk?

balmy trail
#

If I can't vote for bots, like Tofu Karuta etc. Because there have been problems with it for about a month now and no one wants to fix it

wintry oriole
#

what does that say in english please

#

its working for me

grand prism
#

This is a classic message that verification takes longer than usual and that you should check your Internet connection and refresh the page if the problem persists

amber tinsel
#

I was trying to delete a bot and it opens up the modal and then instantly closes before I can delete it. Is there a way for me to fix that or how do I delete a bot?

fluid birch
amber tinsel
#

Got it thank you :D

stark goblet
fluid birch
stark goblet
#

I’m a bit concerned I’m going to be charged for all the bids that I win, made a ticket about 6 hours ago.

#

It’s my first time auctioning so I wasn’t paying attention when bidding on the bot drop downs for our server.

#

Would be nice if I didn’t get shorted 10 bucks

fluid birch
fluid birch
#

alrighty ja Someone will be in touch

stark goblet
#

Hopefully soon. It ends in an hour.

#

What happens if I don’t pay

fluid birch
#

not saying that it absolutely will in this case

stark goblet
#

I bid on all these, you can see 3 of them are bots. As per #announcements server bidding is discontinued apparently? So I’d probably just prefer to get all my bids withdrawn.

#

Idk, my friend told me about it last night and I bid on everything. I didn’t even know there was a server until this morning.

#

Hope it gets figured out, I prefer to not get banned for an honest mistake.

fluid birch
lone pumice
#

is voting down? site opens fine, and it just clocks when I try to vote

thorny nexus
grand garnet
#

Anyone else having issues voting?

#

Wont go through.. tried multiple devices and browsers.. over 14 mins trying and nope..

silk token
#

Yes, the site is having issues at the moment

grand garnet
#

Rip.. i wake up especially to vote..

sturdy swan
#

Fix the site

grand garnet
#

Now its doing as if i already voted

dusty dagger
#

Well i had 55 clovers now i hav 56 so thats good enough for me, didnt say it registered but got reward n says i already voted

unreal vortex
#

It keeps on loading

#

Can't vote

soft star
#

@unreal vortex clear cache

unreal vortex
#

Alright

lapis flint
#

The site's down

unreal vortex
#

Didn't work yes

lapis flint
#

This site always down lol

unreal vortex
#

Exactly

lapis flint
lofty dove
#

Did the host of top.gg forget to feed his hamster again? I keep getting errors trying to vote

#

10 minutes later I finally get the votes through

grand garnet
#

Yea it does show they went through but now i have no idea when i voted?

shell inlet
#

-refreshdata

wild stoneBOT
#

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

πŸ’‘ Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

shell inlet
#

scroll down

#

you can't do it manually, if you have changed it manually on your application in discord.com/developers, it will update here if you refresh data

#

takes upto 30 minutes

#

you can't, you have to delete the bot and re-list it again

polar flicker
#

@shell inlet

#

I have a bot Listen
Skate I want to delete a bot that stole my name and name since 2019 .
The bot I am referring to claims that its name is Skate .

shell inlet
polar flicker
#

@shell inlet No, I want to delete this bot because it stole my name

shell inlet
potent rapids
#

Englehs

polar flicker
#

Sorry

#

This is my Arabic language

#

@shell inlet But I have been since 2019 and have never registered on the site

shell inlet
#

you can speak any language you're comfortable but as said

potent rapids
shell inlet
potent rapids
#

All u can do is dm that person and ask if they can change

polar flicker
#

Do you have an Arab person with whom I can speak well?

shell inlet
#

you can just drop the query we'll try to respond, but im guessing you are understanding what im trying to convey you, we can't do anything about it it's just a name, you can't consider that it's copying you unless it has the same profile pic and features

potent rapids
#

We claimed our ticket bot name and when someone uses it we just dm them and they change

#

But he for sure didn't claim

polar flicker
#

I understand you. You mean that there is no copyright on the site and there are many bots that have the same name, correct?

shell inlet
polar flicker
#

Okay, I really understand, sorry for the inconvenience

gleaming marten
#

if im looking to find a bot for a specific purpose can anyone here help?

grand prism
#

No, we help here with website problems, not with finding the perfect bot

patent narwhal
#

there is no image for my bot

#

how can i set it ?

light rain
wild stoneBOT
#

@patent narwhal

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

πŸ’‘ Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

patent narwhal
light rain
patent narwhal
#

and i cant click on image to change it sends me back to bot page

grand prism
#

Read the embed again and understand it

light rain
patent narwhal
#

yeah done thanks for support

shell inlet
#

?

reef stone
#

After claiming an auction credit code, do those funds ever expire

restive crater
#

is there a way for me to open a ticket

shell inlet
wild stoneBOT
restive crater
obtuse whale
#

why are votes reset twice a month?

soft star
surreal thistle
#

I'm just curious for the announcement, when they say "less competitive," does that mean they have different priorities, there are an overwhelming amount of non appropriate servers and uncooperative owners to manage, or there isn't enough new servers being made at all?

#

#site-status oh its a technical thing with being rate limited maybe

sturdy swan
#

bro wtf is this guy @light rain

#

why arent you replying to my dm

soft star
hazy kettle
#

Down again?

#

Nvm refreshing a few times got it to load

lone ether
#

you can wait for a reply back cuz he will reply when he's free

light rain
zinc oracle
light rain
soft star
mortal marsh
#

top.gg is refusing my background url

#

its png...

grand prism
#

It's not gonna work

#

You can't set up background image

mortal marsh
#

why?

grand prism
#

Simply, at some point top.gg stopped reading links properly. I don't know if it's intentional or a result of some change

lone ether
#

that's been a bug for a long time

#

known issue no eta

mortal marsh
#

thanks

timber falcon
#

when trying to add a bot to a certain server, it says i have to verify my email although i have already verified it.

wintry oriole
timber falcon
#

alright thank you

zealous thicket
#

Oi @lone ether
Mind elaborating on why my bot (Hoshi) was denied? What exactly went wrong and what steps did you take? I've tested it thoroughly and had no issues.

#

Goddamn I have to fill the complete form again, have you guys considered reworking that flow? It's a real hassle to resubmit after changing/fixing or discussing issues.

lone ether
#

everything was stated in the decline reason including a screenshot πŸ™‚

#

please dm me if you want to talk about your decline, not in here

lone ether
#

-notified @gusty osprey

wild stoneBOT
#

@gusty osprey

topgg Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

πŸ’‘ Please make sure you have your DMs activated for this server.

lone ether
#

-wrongserver @gusty osprey

wild stoneBOT
#

@gusty osprey

topggDotRed Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

lone ether
#

topggDotRed Ei! Achamos que vocΓͺ confundiu nosso servidor. NΓ£o fornecemos suporte, ajuda ou aconselhamento para nenhum bot. VocΓͺ precisa clicar no botΓ£o β€œDiscord Support Server” na pΓ‘gina do bot para o qual vocΓͺ precisa de suporte. Se nΓ£o houver um botΓ£o que diga "Servidor de suporte Discord" ou nada mais mencionado sobre um servidor de suporte, o convite do servidor for invΓ‘lido ou vocΓͺ foi banido do servidor de suporte do bot, entΓ£o nΓ£o poderemos ajudΓ‘-lo. Desculpe :(

gusty osprey
#

ok

grand turret
#

So, I'm dealing with an issue in my private server (me and my gf that's it in the server, not including bots). I'm trying to use Remoji to copy emotes and it got stuck thinking. Like, I did the command and it just says "Remoji is thinking" no matter what I do. I've tried being on service, tried being on wifi, neither fixed it (I am on mobile)

wild stoneBOT
#

@grand turret

topggDotRed Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

lone ether
#

?

edgy mica
#

is website down topggSob

quasi arch
#

I was wondering how I could get my discord server onto your website?

hollow shell
quasi arch
#

Oh ok

kindred stratus
#

Hello! I came here to ask what I can do if my server don't appears in Top.gg after introduced there?

sleek jetty
#

Hi, I am having a issue that i am original owner of the bot but idk why my team member have owership in top.gg i can prove that i have original ownership of bot

unkempt smelt
#

Hi , I need support with my bid , I need to remove it.

lone ether
sleek jetty
lone ether
#

ah

lone ether
# sleek jetty he leaves the discord

you can dm a moderator to prove you're the owner and they will delete the bot from the site for you. then you can resubmit it again with your account worryThumbsUp

lone ether
vivid fog
#

the site says that ive already voted, even though i havent voted yet

lone ether
#

or try another browser

cedar kiln
#

website gg

acoustic flame
zinc sonnet
grand prism
#

It's just not working

subtle rover
#

Hi, I'm trying to add the "chat bot" tag to my bot, but it seems to only let me add the "chat-bot" tag.
https://top.gg/tag/chat-bot
in my categories, it shows to be "Chat bot" but when I visit my bot's public page, the tag shows as "chat-bot".

does anyone know how to fix this?

cedar kiln
#

hey

#

supports

#

Users of my own bot cannot use commands even though they voted for bot top gg. Everything is going well for me. Could the problem be with topgg?

cedar kiln
#

yea

zinc oracle
#

Sounds like a bot issue, not a top.gg issue.

cedar kiln
#

Under normal circumstances, they must have the rights to operate my bot after voting.

#

oh,

#

noo

#

top gg and my bot work equally well

#

However, after I vote, my bot shows that I did not vote. It looks like an API issue.

urban epoch
#

how2 transfer team ownership in topgg??

zinc oracle
peak vapor
#

Is there a bot that can simultaneously speak through all voice channels without going to the skin channel?

fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

#

One message removed from a suspended account.

untold prawn
#

When we go to vote our server on top.gg it shows bad gateway

#

And error

fluid birch
lone ether
wild stoneBOT
#

topgg How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it: Teams Overview

lone ether
#

should be written in there

cedar kiln
#

api connection problems

untold prawn
cedar kiln
#

@zinc oracle

cedar kiln
#

bro

fluid birch
# cedar kiln s

getting the error error "No query userId, add ?userId= to your request" which is because you have userID in your parameters instead of userId

cedar kiln
#

When a command is run, it gives the following error: Error: Vote status could not be fetched
at checkVote (/app/events/message.js:32:19)
at runMicrotasks (<anonymous>)
in processTicksAndRejections (internal/process/task_queues.js:95:5)
async at Client.module.exports (/app/events/message.js:171:15)

peak vapor
#

Is there a bot that can simultaneously speak through all voice channels without going to the skin channel?????

fluid birch
haughty geyser
#

what do i need to put here exactly uhh

soft star
#

nothing unless you’re trying track votes

#

@haughty geyser

haughty geyser
#

ye i am trying to track votes

haughty geyser
#

oh ok

haughty canyon
#

Hello, how are you
I want a detailed explanation of the Vote Credits system

lone ether
#

damn that failed

#

-credits

#

-credit

#

is luca down zoomeyes

#

read this

haughty canyon
loud musk
#

is it true that they will remove the free credits you can get from your bot getting voted? and if yes, can i still get credits from february?

lone ether
#

As of today, bots and servers will no longer be receiving credits for voting. Users can open a ticket and receive your January credits following the steps above, but after the monthly reset on February 29th this month, there will be no further credits to claim.

loud musk
#

so if i get 100 votes this month i wont get the 15$ in credits?

grand prism
#

Exactly

loud musk
#

πŸ₯²

lone ether
#

unfortunately

tropic matrix
#

opa

#

fallet1533

#

@tropic matrix

#

d

grand prism
tropic matrix
#

How do I register for this service?

grand prism
haughty canyon
#

Why can't I use Announcements in my bot?

lone ether
#

what error shows up?

haughty canyon
lone ether
#

haven't seen any issues with announcements

#

are you doing it correctly?

haughty canyon
lone ether
#

ah known issue

#

i think it doesn't work sometimes

#

wait up to an hour, it might be slow

haughty canyon
#

lol

#

ok

#

thank you

lone ether
rain thicket
#

Why does this appear to me? My server is not listed and I need it so you can vote with the vote tracker

grand prism
#

You can't list servers on top.gg anymore

rain thicket
#

BUT IS IT TEMPORARY OR PERMANENT?

grand prism
#

It is unknown, top.gg did not provide such information

rain thicket
#

ok

mental stream
#

go

#

yo

#

when logging in

safe sable
#

is there a way to contact mods for blacklisting from top.gg?

grand prism
#

Do you mean that someone got banned and can't add their bot anymore?

safe sable
safe sable
grand prism
safe sable
grand prism
#

But you do realize that you can use the website without logging in to your discord account? Such a blacklist makes no sense because you can bypass it in a few seconds by creating a new discord account

grand prism
#

No, we can talk here if you have any questions about top.gg peepoGlad

pale ravine
grand prism
#

Then I don't help with such matters

high pawn
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how can I add images in overview can anyone say

fluid birch
wintry oriole
unique elm
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It astonishes me that a website this big has this many issues

sturdy swan
lost umbra
urban flicker
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Again and again and again and again

acoustic flower
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It's even more epic now, eror 404 can't find the page of the bot

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Top.gg goes down more often than a woman having a period in a month

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Site not working more than 12 times this month LOL

lost umbra
unique elm