support

[gloomy shell]

Pick one of the options, which does not include pinging me and calling me bro and not clarifying what the issue is

[lone ether]

can you try clearing your cache and data and let me know if it fixes the issue?

i tried voting for your server and it worked

[gloomy shell]

If this is the same server that you asked me about before, I re-locked it because it has nsfw/mature emotes

If you go to the regular page instead of the vote page, it tells you why it's locked and who to contact

[strange parrot]

but why my server closed

[lone ether]

because it has nsfw/mature emotes

[strange parrot]

i mean vote

[lone ether]

since the server is locked you can't vote for it

until it's unlocked

[strange parrot]

nothing there

[gloomy shell]

^

[strange parrot]

showing this

Your server's description, emojis or icon show or depict suggestive NSFW content onto the site.

but all clear

no nsfw why locked?

[gloomy shell]

Iirc some of your emotes had mature elements to them

Feel free to dm me and I will check and point the specific ones out to you when I am more available

I'm currently not home

[strange parrot]

ok

[eternal mountain]

Okay, thank you

[marsh temple]

Yes

Site Down Again

[solar kindle]

https://tenor.com/7Zzi.gif

Seems to be fine my end? 👀

[marsh temple]

Lol fixed now

Okey bye

[stoic socket]

why are you making an announcement for it when the site literally works lol

let a mod or bot reviewer do that instead too

[marsh temple]

Lol im dumb

[marsh temple]

How to apply?

🥵

[stoic socket]

#general message

[marsh temple]

Alright

Thanks

[candid plaza]

Hello, I have a bot and I want to transfer it to my account

[lone ether]

hey, did you submit your bot with a different account?

[candid plaza]

The bot is in my account that I closed and I want to transfer it to this account

[lone ether]

if you can prove that the bot is yours, you can dm a moderator and they will delete the bot from the site

then you can re-submit it with your current account

[candid plaza]

My old account ID : 244914475809898497

Bot ID : 1024595514655780884

[candid plaza]

Who should I send a message to?

[lone ether]

you can dm Woo but he might respond later since he's on idle

[candid plaza]

Okay thx 🙏

[lone ether]

np

[robust viper]

Excuse me, why are votes already gone?

There was no credits provided either. I believed they were the 1st, maybe they happened early and top.gg is still giving out vote credits? I'm unsure.

My bot was above it's first 101 votes, however it still does state 0.00.

[gloomy shell]

There will be an announcement in the morning about votes and credits

[wicked jasper]

why can't i vote?

[desert bloom]

The credits gone for this month?

[keen geyser]

Just wait for the announcement

[desert bloom]

ok, gotcha

[lone ether]

hey, your vote getting stuck?

clear your cache and browser cookies and it should be working

[eternal mountain]

Same issue again today..with the voting

I’m good. Admins here can help.

Sus links💀

[mild quarry]

join the ticket support 💀

lol

[eternal mountain]

Isn’t this literally called support?

Lol.

[mild quarry]

i only made fun of him because of the link

[eternal mountain]

Oh😭

Too many weirdos

[lone ether]

can you try using another browser?

[hard wave]

when will it be fixed guys?

[lone ether]

when will what be fixed?

[hard wave]

not able to open the website in chrome

i have another firefox but , i dont like to use it

and yeah i was able to open top.gg with firefox

but chrome im not able to do that

@lone ether

[lone ether]

have you tried clearing your cache and cookies?

[hard wave]

how to do that

plz teach

new to laptop , bought it a month ago

[lone ether]

-cacheclear

[wild stone]

@hard wave

How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari on iOS or Safari on MacOS
Instructions on Opera
Instructions on Brave

If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

[lone ether]

follow the steps here

when you're clearing the cache make sure to clear cookies as well

[hard wave]

ohh alr

[lone ether]

lmk if you have issues

[hard wave]

i clicked on that clear data

is it enough?

@lone ether

[lone ether]

the time range change to everything

from beginning of time

[hard wave]

ok

YOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

i got logged out from everywhere

my spotify my discord , my insta

my whatsapp

bruh

@lone ether

except discord everything

[lone ether]

I know lol thats what happens when you clear cookies

if you don't want to clear all of them, you can manually just clear top.gg cookies

but yeah that's for next time

anyway can you try login the site now? @hard wave

[hard wave]

i already voted it using a vpn

but i got logged out everywhere

😭

[lone ether]

that's what cookies are they save your passwords n stuff

you can log back in them

[hard wave]

ohh ok

@lone ether also

im using an ad blocker

[lone ether]

yeah you should turn that off for top.gg

[hard wave]

and i dont think top.gg allows

how to do that

[lone ether]

otherwise it won't work

[hard wave]

how to turn off

[lone ether]

it should be at the top, click on extensions

top right

[hard wave]

ok wait

[lone ether]

[hard wave]

@lone ether

sorry for too many pings

[lone ether]

it's fine I'm still in the chat, no need for pings

at the top right click on the 3 dots, then click on extensions

[hard wave]

ohh ok

this

[lone ether]

oh it doesn't look like you're using any

[hard wave]

why im not seeing any ads

in top.gg

[hard wave]

why this coming blank in place of ads

[lone ether]

not sure might be still loading

[hard wave]

ohh

[lone ether]

try refreshing

be patient tho don't start clicking a lot

[hard wave]

nothing coming]

😦

[lone ether]

hmm

they might be working on stuff tbh dw about it

it'll probably fix itself in a couple of hours

[hard wave]

ohh alr

thanks

chief

even tho i've no money to thank you

so sorry for that

im broke

u can see ni nitro

no*

[lone ether]

lmao don't worry don't have to pay me

[hard wave]

ohh ok thanks tho

[lone ether]

np

if you need any more help feel free to ask here

[robust viper]

Awesome!

[atomic goblet]

hey can i force a user to be in specific color in my bot page? from this

[fluid birch]

You can do that with css

[atomic goblet]

i see, how can i do that? there is a docs or idk

[fluid birch]

Not really. You just insert a <style> html tag in your long description and do the magic there

[atomic goblet]

xD okay i will try just not sure what its needs to be

thank you tho have a nice day/night!

[fluid birch]

Likewise! good luck with the CSS

[upbeat grove]

my bot crossed 100 votes last month, i am not able to find any way to claim credits

kindly help me out

@mention me, when you reply

[waxen dune]

My bot got more that 100 votes and I didn't got any vote credits

[dawn basalt]

^

@upbeat grove @waxen dune read above

[upbeat grove]

ohk thanks

[waxen dune]

bcs of time zone different the annoucemnt didnt made till now right

[dawn basalt]

Yeah am waiting too

[dawn basalt]

Happy to help

[waxen dune]

thankyou for your help

[sturdy swan]

What

how fox

the vote still went through

but that happend

[sinful sequoia]

in my server members are voting but not getting their vote role, why is that happening?

[eternal mountain]

I did. Safari and chrome

[lone ether]

what about incognito?

[eternal mountain]

It worked last night, today it doesn’t

It keeps playing up, it’s been a week

[lone ether]

give it a couple of hours I think it's cuz of the current site issues

we're all waiting for an update

[eternal mountain]

Sure thing x thank you.

[sand jewel]

I can't change my bot's avatar or name on top.gg

[grand prism]

Yes you can

Just click "refresh data" and then edit and save

[sturdy swan]

the website is not working for me

[stable cargo]

Website is not working again...

[sinful sequoia]

^

[icy heron]

The official Top.gg bot is experiencing an issue. We recommend you to use an alternative bots such as VoteTracker and such.

[hardy barn]

heyy is https://top.gg/bot/493716749342998541 's custom page a common feaisble thing or just a special easter egg?

[grand prism]

No, you can achieve something like this with custom css

It's just going to take some knowledge on your part

[hardy barn]

Yeah I believed that, just didn't know it was allowed

[grand prism]

As long as you don't edit some elements, the rest is fine

[true garnet]

Does anybody know why my discord server wont show up here?

[grand prism]

You need to click "refresh servers" and then log out and log in again

It should appear after this

[true garnet]

thanks

[twin plover]

bro can you help me lmao

Does this mean I’ve posted it right?

whenever I search the name up it ain’t coming up so I don’t even know if I submitted it or done it right?

[grand prism]

Your server's page is working, so yes, you've done it right, but it may take up to a week to show up in searching

[twin plover]

Oh that’s good then, cheers mate

[inner robin]

The redeem feature isn't work
If any staff can help.

On the 31st I had this and check at the start of the day and end of the day
The button didn't show up

Now it's the 1st and its set to 0

First screenshot was the 31st, and the 2nd is today

[ashen ruin]

#announcements

[grand prism]

Oh, I have a feeling that there will be a lot of dissatisfied/surprised people who have not read this announcement

[inner robin]

Thanks atleast I know now

[formal seal]

Hello, although my bot used to have 29 votes, it now shows 1 vote. What is the reason?

[grand prism]

Votes resets every month

[formal seal]

I understood thank you

[ashen ruin]

What does this mean?

oh

ik

[prime moat]

Top.gg is not working for me

[lone ether]

what's the issue?

[prime moat]

Its keep loading forever even tho my internet is pretty fine

I cant vote for any bot or server

[lone ether]

you mean when you try to vote or just-oh alr

can you try clearing your browser cache and data

are you on phone or pc?

[prime moat]

Phone!

[lone ether]

what are you using?

chrome/safari/etc

[prime moat]

Internet

The one with the saturn icon

[lone ether]

oh

[lone ether]

can you try this and let me know if it's fixed

[prime moat]

Alright!

[prime moat]

Well still not working tho

[lone ether]

can you try logging out and logging back in?

[prime moat]

Alright!

[lone ether]

[prime moat]

Its worked! Tysmmm

[lone ether]

np

[neat dune]

fyi: It is working* or It worked*

[sick blade]

Is the #site-status now fixed?

[lone ether]

there's a new #announcements

about auctions only tho

if you're having other issues feel free to ask here, cuz i think most of them should be solvable rn

[sick blade]

I've set up a role to be granted based on if the user votes for the server on the website, and for some reason, it doesn't get granted.

I had it worked like 2 / 3 years ago, but now it just doesn't seem to work?

[lone ether]

use any vote tracker bot except @small lantern since it has issues

[sick blade]

Same role, same server

[lone ether]

try VoteTracker, it should work better

[worn moth]

might have been has been 3 years and this problem still exists https://cdn.discordapp.com/attachments/1181364023405588520/1202737845903695972/2024-02-01_17-10-32.mp4?ex=65ce8be8&is=65bc16e8&hm=db7de19a0626e038128de6efa343b9d3cc813efe6f6fa4469b7149ac52eb1ff4&

only for that one bot tho

other one works

any eta on when this issue will be fixed?

[lone ether]

can you send the ID?

[worn moth]

759552583751958580

[lone ether]

have you tried logging out and logging back in?

[worn moth]

yep

had this problem since (at least) 3 years ago

[lone ether]

what about when you click edit from the main page instead from your profile?

[worn moth]

doesn't exist

i see this on my other bot (the one that's working)

but it's missing on this bot's page

[icy seal]

Help when I try to add a bot it's not giving me any categories

[lone ether]

https://top.gg/bot/759552583751958580 you can't click here?

@worn moth

[lone ether]

wdym?

[worn moth]

i could go on the link, but there's no edit button

but i can't edit the bot page though, because it sends a 403

[lone ether]

@fluid birch hlo r u busy?

nvm he's playing game

[lone ether]

have you tried in any other browser or incognito?

[worn moth]

doesn't change anything

i haven't tried another browser, so ill check rn

using chrome rn... i'll try using firefox.

[lone ether]

changing browsers also fixes issues so worth a try

[icy seal]

It gives me no categories to select for add a bot

[worn moth]

(im guessing changing browsers probably won't fix anything but alright)

yah doesn't work

same exact problem

[icy seal]

For add bots?

[worn moth]

what?

[icy seal]

Idk I thought you were talking to me idk im confused

[lone ether]

-addbot

[wild stone]

@icy seal

Adding Your Bot To Top.gg

So you want to list your bot on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

Click here to follow our guide!

[lone ether]

try following the steps on the guide

[lone ether]

wb incognito?

[icy seal]

I have

[lone ether]

can you send a ss of your issue

[ripe cypress]

Why arnt categories working for Tags on bots and servers?

[lone ether]

what category are you trying to add?

[icy seal]

Sure

[icy seal]

Just any like Chatbot but nothing is appearing

[worn moth]

i was using incognito (or well "private window" on firefox)

[lone ether]

do you have any adblockers

[icy seal]

No

[worn moth]

not on firefox

[lone ether]

not you, asking two

[worn moth]

i do have an adblocker on chrome but i have the same problem on mobile too (which doesn't have an adblocker), so ad blocker is probably not the problem.

[lone ether]

wait for a mod to be available, i think if they try editing your page it might fix the issue @lone ether

omfg

pinged myself

[worn moth]

real

[lone ether]

that was for you

[lone ether]

let me try, sec

[raw pendant]

So I also can't vote for any bot either. None of the ads are loading for me on my phone, desktop, or laptop and I don't have any adblockers enabled.

[ripe cypress]

now this isnt working

[lone ether]

i think the site is having issues with adding bots/servers try again later @ripe cypress @icy seal

i can't access it either

[lone ether]

can you try clearing your cookies please

[icy seal]

Ok is there a support ticket I can open to have it added?

[raw pendant]

I already did. I've also tried it in incognito mode and on chrome and Firefox

[lone ether]

nope, that's something you have to add by yourself

[lone ether]

did you try logging out and logging back in?

[icy seal]

Bruh how am I supposed if it's not working

[lone ether]

like i said please try again later

the site seems to be having issues rn

[icy seal]

I will have to put it on one of the lower sites then -_-

[raw pendant]

Yup same thing just says something went wrong and none of the ads load

Also happens on both mobile data and on wifi

[lone ether]

yeah please try later, site is having issues again

if it persists, i'll report it internally

(they are most likely still working on issues from last time so let's be patient)

[vivid lava]

I keep getting a “you might be a bot” message with dankmemer vote bot. It says I need to open ticket here. Any help would be appreciated 🙏

[gloomy shell]

that doesnt sound familiar to me. can you show me a screenshot?

We're not discord bot list, you'll need to join their server

this is top.gg

[vivid lava]

Ah my bad. Thanks 🙏

[gloomy shell]

No worries, good luck!

[mighty vigil]

Hello, can someone help me, I can't add my server to the top.gg page, it is inactive for a few months and when I return, my server was no longer on the top.gg page and I want to add it again and it won't let me

[shell inlet]

hey are you talking about this server? https://top.gg/servers/1171991612763680799

[mighty vigil]

That server is no longer mine, my server is called Aurora Advertising

[shell inlet]

head to https://top.gg/servers/new

and add your server

[mighty vigil]

I'm doing that but it doesn't go beyond option 3 and it stays loaded.

I'm going to do it and I'll send you a screenshot of what happens

[shell inlet]

clear your cache and go to https://top.gg/user/me

under there you will find, try adding again from there

which browser are you using

[mighty vigil]

I'm on my cell phone

[mighty vigil]

So it doesn't go from there

It's step number 3

[lone ether]

have u tried what fellin said?

adding a server from https://top.gg/user/me

[sudden pier]

How do i opt-out of bids.

[sturdy swan]

Hello can someone help me, I can't vote on owo. It says there is an error in the browser console.

[tawny orchid]

@lone ether hello how can i remove someone's comment from my server?

[thick anchor]

Votes restart every month ? or what

[grand prism]

You can if they violate top.gg guidelines

[grand prism]

Exactly

[sturdy swan]

so how can I fix

[tawny orchid]

i just want to remove as they decided to mass defame my server

[grand prism]

If so, contact a moderator and explain the situation. Maybe they will be able to help you

[tawny orchid]

whom to contact

[grand prism]

Choose one

[wintry oriole]

is something broken in voting, i dont think votes are being counted on one of my bots

it only has 3 votes, should have many more by now, there are ads running.

this is a really weird pattern.

look, it just bottoms off

it was climbing again, until the 2nd reset on 1st of the month, then boom.

flatlined

usually, when there are ads running, the growth in votes is that steeper line

[stoic socket]

its probably because votes reset and then cache,, thats what i've seen quite a few times

[wintry oriole]

usually dblstatistics doesnt get affected by cache issues

[stoic socket]

hm

not sure then tbh

usually its always cache

[wintry oriole]

it might just be that bot

this is triviabot's

what happened on the 11th

was that when it was ddosed and the cache cleared?

[stoic socket]

probably

yep around then #site-status message

personally i wouldn't make votes reliant on cache but yeah

[marsh sleet]

Hello i have this problem : when iam voting its not giving any messages or anything and the page said i already voted ,its been like this for 2 days, i tried 3 times to vote same results, any help pls ?

[neat dune]

hey top gg, help! I'm stuck!

[stoic socket]

disable any ad blockers or proxies / vpns, then refresh

[neat dune]

it is just microsoft edge

[neat dune]

turned on VPN and it worked

[stoic socket]

something on your network was likely blocking it

[neat dune]

I wonder why

[lone ether]

edge didn't seem to work last night for me

been using firefox

[marsh sleet]

?

[lone ether]

try these:

• turn off ad blockers and vpn
• clear your browser cache and data (if on phone) or cookies (if on pc)
• log out and log in again
• change browsers
• try incognito

[marsh sleet]

Ok i will try that , thank u

[lone ether]

np

[crystal blaze]

When i Reveal my bot token i cannot see anything there, how can i fix this

[supple mica]

Sounds like that's related to Discord instead of Top.gg

We can't help with that

[crystal blaze]

no i mean token for the bot in top.gg

[sturdy swan]

after i get 15 credits for the first time then i only get 1 credit per 1000 votes?

oh damn

they cancelled it

vm

nvm then

[subtle rover]

My discord bot with id 1097324651706859600 doesn't seem to be indexing in search results unless directly searching the bots name

[lone ether]

what are you searching?

the tags or partial bot name

[wind quest]

Did it got accepted recently?

[lone ether]

no u approved it last year may

[subtle rover]

i tried searching for "ai" and "chatbot", after scrolling 10 pages still can't see my bot in the list

[lone ether]

weird

[lone ether]

did you change any tags recently?

or any search terms

cuz it'll take a couple of days after your last edit to index

[subtle rover]

I didn't, I just noticed that my bot has been invited into less servers recently and was investigating

[lone ether]

uhh should probably remove the "nsfw" tag

wait a couple of days and it should index after removing^

[subtle rover]

oh okay

[subtle rover]

i saw the recent update regarding nsfw servers being removed from top.gg, does this apply to bots as well? i'm asking because i've seen some nsfw bots on top.gg lately

[lone ether]

no but nsfw isn't allowed as per the guidelines

the bot can be nsfw

but it can't have any nsfw description or content on the top.gg page

[subtle rover]

would this count as nsfw? https://top.gg/bot/985878374553632778

[lone ether]

they should remove the nsfw tag yeah

[subtle rover]

oh okay, just asking

[lone ether]

even tho the bot itself isn't nsfw as i can see

[subtle rover]

i checked out their website and that might change the perspective

[lone ether]

👀

feel free to report it if you think it breaks our guidelines

[subtle rover]

okay, thanks for your time!

[lone ether]

np

[echo apex]

@pliant mauve i was asked to reach out to you

My bot was removed from top.gg
(https://top.gg/bot/1047256251320520705/)
Discord App: https://discord.com/application-directory/1047256251320520705

We've had it up for over a year and had 60+ positive ratings.

[oak pilot]

1163501287543947334

@lone anvil

[lone anvil]

on it, ty

[sturdy swan]

https://i.bongo.wtf/24/02/RgW4W

Nothing is showing up despite the account i am logged into being the server holder??

[lone ether]

please log out and log back in, then click refresh servers @sturdy swan

[sturdy swan]

ok

thanks fixed my problem

[lone ether]

np

[digital drift]

i need support, is there a ticket system?

[lone ether]

hey, you have to dm someone with the "moderator" role

no ticket system but you can dm them

[digital drift]

okay thanks

[lone ether]

[ripe cypress]

still not working

[lone ether]

try a different browser please

what's your bot's id?

[ripe cypress]

1202702771963568198

[lone ether]

seems to work for me when i try it

[ripe cypress]

I use Opera

[lone ether]

opera causes problems

try another browser

should work :)

[ripe cypress]

kk

[lone ether]

[ripe cypress]

works now thx im almost done can yall fixx it for Opera

[lone ether]

engineers are workin on a lot of bugs, eventually most things will work on most browsers

[runic kite]

when i visit my bot rn i get

[lone ether]

try again in a bit

[formal wing]

My Application ID is Public but the Website Keeps Returning That my Application is Private

[warped kindle]

was about to post the same XD

[runic kite]

how long do you suggest

waiting

[lone ether]

30m to an hour

[runic kite]

ok

[lone ether]

come back here if it doesn't work

[runic kite]

ok

[formal wing]

My Application ID is Public but the Website Keeps Returning That my Application is Private Why is that?

[lone ether]

try logging out and logging back in

and then add

[formal wing]

Same error

[lone ether]

when did you enable the public bot?

[ornate pilot]

im getting 500
Internal Server Error.

[formal wing]

I enabled the Public Button and The In-App authorization But still marking me as Private.

[lone ether]

try again in an hour

top.gg will take time to recognise it's public again

[formal wing]

..

Sure, I will thanks for help @lone ether

[lone ether]

np

[lone ether]

try again in 15m, otherwise i will report it internally if it continues

[ornate pilot]

bet ty

[runic kite]

its not just me lol

[lone ether]

alr

will report, ty

[gloomy shell]

Looking into this now

[knotty hamlet]

500 on bot pages

[tacit crater]

happening on Samsung internet

https://top.gg/bot/886196406761693204

oh looks like it's already been pointed out

https://top.gg/search?page=2&q=Valorant

When you refresh the page on mobile, it doesn't show the top 10 results that should be there except for the sponsored bots. Once you scroll down wait then scroll up you can see the top 10 results just show up out of nowhere

[gloomy shell]

I dont experience that

seems to load everything fine for me on mobile

[gloomy shell]

this is fixed now

ty for reporting it

[runic kite]

👍

[tacit crater]

perhaps it's only on Samsung internet? 🤔

[gloomy shell]

can you try to record your screen for me and show me whats happening?

[tacit crater]

didn't realise that I was scrolling all the way down so that it retrieves new ones if you're scrolling down more

[gloomy shell]

yeah i cant replicate that. does that happen on all tags, or just valorant?

[tacit crater]

I searched for moderation which does the same thing too

[gloomy shell]

wait is this on searches or tags

[tacit crater]

However I had then tried league of legends, fun, and gaming which doesn't happen

[gloomy shell]

the url you sent earlier is a search url

[tacit crater]

searches

[gloomy shell]

okay

lemme try that

[tacit crater]

Is the page=2 in the url params intentional?

[gloomy shell]

page=2 should show once youve scrolled down to page 2

each 10 bots is a page

[tacit crater]

I didn't go to any next page, I just searched after going to https://top.gg

and it sends me to the search results with page=2 even if I have not scrolled down already

alright, trying again after going to top.gg in a new tab doesn't send me to search results with page=2

perhaps I mightve accidently scrolled down already then refreshed my page

[gloomy shell]

thats really weird

[tacit crater]

even if, it should show 20 results rather than the next 10 after searching page=2 imo xd

[ashen stratus]

the prompt disappears immediately

anyone have an idea why?

nevermind, it was my adblocker

[modern tundra]

hey

[eternal mountain]

Morning. It has been 2 days and the voting page still doesn’t work..

[runic kite]

for you 🤷, for me works fine

[eternal mountain]

That’s so crazy helpful.

I have my members that have the same problem. 💀

[tawny orchid]

@gloomy shell whom to approach for a review removal request from my sevrer's page

[lone ether]

please dm any online moderator and they'll help you out

[lone ether]

can you provide your bot's id please

[tawny orchid]

i have dmed two of them 1 today and 1 yesterday

a group of my server members decided to spread hate as i put automod

[eternal mountain]

422087909634736160

[lone ether]

please wait for a reply in that case :)

[eternal mountain]

Server ID: 700368655107752066

[lone ether]

just be patient and someone will get back to you

[lone ether]

I don't see your bot on the site

[tawny orchid]

ok sir

[lone ether]

are you sure that's the correct id?

[eternal mountain]

Of the top.gg bot?

Yes

[lone ether]

umm

why would I need top.gg bot id 😭😭

[lone ether]

I need your bot's ID please 😭

or server

[eternal mountain]

And I sent it..

I sent you both above

😭

I just told you

[lone ether]

oh you needed help w the server mb

sec lemme check 💀

[eternal mountain]

💀

[lone ether]

sorry

[eternal mountain]

Oh lordy

Npnp

[lone ether]

hey your server has been locked @eternal mountain

go to your server's main page, you'll see the issue

https://top.gg/servers/700368655107752066

you'll have to dm a moderator in order to get it unlocked

[eternal mountain]

Which moderator, I don’t even know who locked it

💀

This is the second time this happens

[lone ether]

you can dm any

online mods

[eternal mountain]

We get it unlocked then another mod locks it

It’s pathetic

[eternal mountain]

Oky

[lone ether]

if your server breaks our guidelines, a mod will lock it if they see it

[eternal mountain]

It doesn’t, it keeps getting locked

[lone ether]

you can dispute it in dms with a moderator

[outer kiln]

Stupid question maybe but what does voting do? 🤔

[lone ether]

you can read about it here
https://support.top.gg/support/solutions/articles/73000548596-what-is-voting-

[outer kiln]

Thanks

[grand prism]

Since vote credits have been deleted, it would be good to update this (and maybe other) articles so as not to mislead people

[lone ether]

yeah p sure they will soon

[grave stream]

these people are banned from my server still trying to mass downvote my server and give 1star reviews please help i have dmed few mods but didn't get help so i am pinging sorry for that
@gloomy shell @lone anvil @lethal bolt <@&817055174613794826>

[lone ether]

Please don't ping everyone!!

DM a moderator and wait for a reply

They will get back to you when they have free time

[sturdy swan]

hi
is this the server that one guy on reddit talked abt?
he said some top.gg site allows the same promo as disboard
and i only found this so far

[robust cairn]

it isn't changing the team profile picture

[noble vine]

Top.gg isn’t saving review replies or review upvotes.

[lone ether]

can you send the link to the bot page please

[noble vine]

https://top.gg/bot/999132132754600016

[lone ether]

please try another browser or clearing your cookies/data. make sure to have any adblockers off

[robust cairn]

ah the adblockers is probably it, thx :D

[lone ether]

np

[lone ether]

I think reviews are still a bit buggy, try again later or in another browser

if you still have the issue in an hour, come back here

[noble vine]

#announcements message Nvm never using top.gg anymore

Companys always complain about money, pathetic.

No wonder why the site is getting attacked

Terrible

[grave stream]

do you think i have time to wait as they keep on spamming reviews and ratings

[lone ether]

don't worry lol they're easily removable

[grave stream]

the pls do it i am gonna dm u?

[lone ether]

sorry I'm not a moderator

[supple mica]

What's the topgg url

[grave stream]

https://top.gg/servers/1193917496600842291

[lone ether]

https://top.gg/servers/1193917496600842291

[lone ether]

I suggest you block those people and just don't contact them at all, they'll get bored at some point and stop bothering you

the more you talk to them, the more they'll want to mess with you for no reason because they see that you care

[grave stream]

yeah but what about the reviews?

i dont have control over that

[lone ether]

Dylan will deal with it, please be patient

[supple mica]

I'm on mobile at the minute so a bit slow clicking around. I'll handle the reviews

[grave stream]

tysm pls remove the ratings also

any review that is reported pls remove that

[supple mica]

Only if it's going to violate or guidelines in some way, can't just remove a review for low rating :p

But the ones above mentioned will be dealt with

[grave stream]

atleast you can remove any review by a memer who was never the part of the server?

coz he is asking his friends to do so

[lone ether]

^^

[robust cairn]

when will this be fixed its been there for a while

[acoustic flame]

Hi would it be possible for you to disregard/deny a report on my bot's page? I clicked report while trying to reply to it by mistake 😛 it's been showing this for about a month now:

https://top.gg/bot/769921109209907241 (the page)

[obtuse whale]

i love it when

[river moss]

:/

Lol fixed automatically

It was down like for 5 minutes

[desert crypt]

it says please log in even though I'm already logged in

[lone ether]

hey try clearing ur cookies and cache

[desert crypt]

will try thanks

[lone ether]

np

[desert crypt]

Same

just logged in and tried to vote but

[lone ether]

which browser are you using?

[desert crypt]

Opera gx

[lone ether]

opera has issues, can you try another browser?

[desert crypt]

Sure, will try with google

[lone ether]

[desert crypt]

[lone ether]

👀

https://top.gg/logout

click here plz

[desert crypt]

done

[lone ether]

https://top.gg/login

now here

try on google still not opera

[desert crypt]

[desert crypt]

Same

[lone ether]

weird

what bot are you trying to vote for?

[desert crypt]

Owo

[lone ether]

do you have any vpn running

[desert crypt]

nope

[desert crypt]

application error: an exception occurred on the client side

it says btw

[lone ether]

can you try again in 10-15m?

[desert crypt]

Sure

[lone ether]

lmk if it still doesn't work

[desert crypt]

I will let you know after 15 min

[lone ether]

have you tried on pc btw or just phone

[desert crypt]

I don't have my laptop rn

So just phone

[lone ether]

o

[desert crypt]

it was working yesterday

:(

[lone ether]

yeah must be a lil glitch in the matrix, try again later

[desert crypt]

Yep working now thanks

[lone ether]

[silent ibex]

so the bot isnt giving a role when someone votes

[lone ether]

top.gg bot is unstablee rn, please try VoteTracker or another bot that tracks votes

[silent ibex]

ah okayu

[lone ether]

[magic pollen]

dude the image is in jpg form

[soft star]

known issue

[neat dune]

it is not workign

known issue

no ETA

[magic pollen]

what should i do?

[soft star]

I literally just said that

[neat dune]

don't try to put it

[soft star]

Wait

[magic pollen]

-_-

[neat dune]

[grand prism]

Link to image hosted on discord should work

[neat dune]

really?

[grand prism]

Worked for me so yea

Until top.gg fixes this, we need to find some temporary solution

[wintry oriole]

when i first go to a page theres this annoying empty ad box on my screen, as soon as all css/js is loaded, it realises im premium and takes it away. its ugly af and distracting. can the site be changed so it defaults to hidden and then shows it if youre not premium? its so distracting!

same as all the ones around the edges on the vote page

its there a good second and a half, the site is dog slow

embarrasingly slow compared to how it used to be back in the day 😦

10 secs to render whole page! and 2 secs to respond with page html

[lone ether]

i believe they are currently focused on auctions

but im p sure ad related fixes is on the list to be fixed for later

[gloomy shell]

Were working on fixing ads as a priority

I agree the boxes loading before it realizes you're premium is annoying, it's something I've flagged

[fast sluice]

how do i add markdown text in the bot overview area?

do i have to link the github repo?

[wild stone]

@fast sluice

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[fast sluice]

so html is usable?

[lone ether]

yessir

[fast sluice]

lets gooo

[fast sluice]

any clue why im getting this error?

[sturdy swan]

my server isnt showing up in top.gg

[fast sluice]

i think it needs to be verified first

[sturdy swan]

crazy

[fast sluice]

nah

i thought that u had submitted it

this is something else ig

[lone ether]

that's a known issue

you can try image links directly from discord, some people mentioned those work

[lone ether]

please log out and log back in, then click refresh servers

[sturdy swan]

it worked thanks

[lone ether]

np

[obsidian jacinth]

this is loading since 10min and nothing happens

step 3 "confirmation"

[lone ether]

• turn off any adblockers/vpn
• try clearing cookies/data/cache
• try different browser

[runic kite]

i swear what adblockers yall using, must suck. uBlock Origin bypasses voting, leaving reviews, easily.

[ocean jay]

Hey, idk if SpamBot is still active but it's offline for me in our server. How do I turn it on?

[formal wing]

do it again

[ripe cypress]

Hm looks offline yall

[next kestrel]

-wrongserver

[wild stone]

@ocean jay

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[lone ether]

maybe you need to click on the hyperlink provided to see that it was in fact offline

https://imgur.com/IVGWrwp

[main sleet]

Hey friends, I have a question.

I've updated the name for my bot on Discord, will it automatically update on Top.GG as well or is there a way to update it manually? I couldn't find the setting. Thank you very much!

[mild quarry]

i think you need to click on the refresh data button in Creator Controls

[main sleet]

Where would I find the Creator Controls? 👀

[mild quarry]

on your bot page

on top of the details

[main sleet]

I found it. It doesn't seem to update the bot name though.

[mild quarry]

may take some time to update on site

[main sleet]

Yeah, I'll wait a few hours and see if it worked. Thank you!

[formal kraken]

what is this mature lock script

?

[lone ether]

please dm a moderator and they'll help you out

[lone ether]

-refreshdata

[wild stone]

@main sleet

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[hazy niche]

what about people who are destroying reputation/rating on my bot

[main sleet]

Thanks, it's resolved now.

[lone ether]

if they are leaving reviews that break our guidelines, you can dm a moderator as well

[lone ether]

[hazy niche]

they are not responding

[lone ether]

when did you dm them?

[hazy niche]

a 10 min ago

[lone ether]

please be patient, we all have lives outside of discord 🙏🏽

they will reply when they're free

[icy mist]

How long does it take for top.gg to update your BOTs profilepicture? Or do you have to do something to update it

[pliant mauve]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[upbeat grove]

hey

i have a wierd problem

seems like Topgg webhook is firing 4 responses

am I missing smth which have been changed ?

@mention me when replying

This is how I handle it on express:

app.post('/vote', webhook.listener(async (vote, req, res) => { //ending url
            let value = vote.user;

            console.log(`<@value> has voted for your bot`);
            res.status(200).end();
    }));

[fluid birch]

Are you returning a reply with http code 200? Otherwise it will try to re-fire the webhook as it's not sure it succeeded

[upbeat grove]

ohk, lemmi add that

[fluid birch]

It seems you are using a library which will handle acknowledgement of webhook requests automatically. Post the issue in #topgg-api and the good folks there might be able to help

[upbeat grove]

just default topgg package

[old scroll]

The page won't load since yesterday

[old scroll]

It isn't my wifi

[lone ether]

turn off any adblockers or vpns

then try clearing your cache and browser cookies

see if that fixes it

[old scroll]

It didn't

[icy heron]

Clearing the browser's cache should resolve it. Try pressing Ctrl + F5 while being at the homepage of Top.gg

[lone ether]

try changing the browser in that case

[grave stream]

my member's are complaining about this thing showing up everytime they vote
my server is not nsfw based idk why it shows this ad

[grand prism]

A better question is why it is still on the platform at all

[grave stream]

same

[gloomy shell]

Wr will look into this, thank you for reporting

We*

[magic pollen]

im adding my bot to teams so why this is coming up?

so many issue in website yesterday i was trying to add bg image even tho im providing imgur png link its saying upload png file

-_-

like bro what am i supposed to do

[lone ether]

imgur links not working is a known issue

[magic pollen]

what about this

[lone ether]

try using an image directly from discord, i heard that worked for a few people

which box is that?

[magic pollen]

na it didnt

[magic pollen]

im transfering my bot to team

[lone ether]

yeah you'll have to leave it blank in that case, apologies

[magic pollen]

dude

when it will be fixed?

[lone ether]

no eta

[magic pollen]

-_-

[fluid birch]

Will probably not work now that discord is only letting attachment links live for 2 weeks

[lone ether]

yea true

[magic pollen]

lmao

[lone ether]

have you tried following the guide? sorry i'm not sure abt that issue

[magic pollen]

guide?

[lone ether]

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it: Teams Overview

[lone ether]

nvm should be that one

[digital drift]

nice moderator team, contacted 4 of them in the last 48h no response. just from one and now he also ignores

[lone ether]

please be patient, our mods have a life outside of discord

if they haven't replied for 2 days, give them another dm and wait

[zinc oracle]

Hey, I'm sorry it's the weekend. I've been a little busy

[digital drift]

no worries, sorry for overreacting

[half kettle]

i don't see a button to claim my ad dollars

for this month

also, the total has stayed $0 for some time even though I have over a thousand votes

[gloomy shell]

#announcements message

[shy pasture]

good afternoon I would like to vote

vote machine broke

understandable have a nice day

[hexed bobcat]

I have trouble while logging in to top.gg...
Can't log in to vote as well

Reloading the site doesn't help

[river moss]

Down again

[hexed bobcat]

I am not getting any 503 errors till now

[sturdy swan]

does this site ever in working condition ?????

[knotty hamlet]

if they reset votes again imma throw the pc out the window 😄

[hexed bobcat]

no, request takes too long to be handled, prob I am now getting a 503 any second...

[sturdy swan]

lol

[hexed bobcat]

no!!!

[soft star]

Topgg is having 503 error codes pls wait

[hexed bobcat]

I got 504 lol

[river moss]

Experiencing technical issues with our website, leading to some users encountering 503 errors. We're actively addressing the issue and appreciate your patience.

[soft star]

^^^^^^^^^

[knotty hamlet]

do you have cloudflare?

[frail mantle]

https://tenor.com/view/the-office-steve-carell-michael-scott-run-running-gif-20446599

top.gg team trying to fix 503 issue

to be fair it's not easy running a website with thousands or visiters a minute.

[remote kettle]

^ Yup.

They work very hard for everyone.

[river moss]

Yes i agreed with that

[grizzled oyster]

Bypass is very easy lmao

and yes top.gg uses cloudflare

[shy pasture]

good afternoon I would like to vote

vote machine working

excellent have a nice day

[river moss]

@shy pasture you already said that?

[grand prism]

No, he wrote earlier that voting doesn't work

[lone ether]

site seems stable now

[desert crypt]

[lone ether]

it has been reported internally, thank you

[upbeat dock]

Excuse me? I'm noticing a error code 503.

Now a 504 error:

[lone ether]

it has been reported internally, please be patient, i'm sure they're working on it!

[rocky hedge]

hey i have been looking for a feature and cant find a bot that does the following:

i want a bot that changes the name of a voice channel every hour in a set order 3 times and then keep looping

for example rename the channel to red > 1h later rename to blue > 1h later rename to green > 1h later rename to red again and keep looping indefinitely

anyone know how i can achieve that?

[grand prism]

You can write it by yourself

[rocky hedge]

😐

[grand prism]

This feature is simply too specific for any public bot to have it

[lone ether]

^

[rocky hedge]

damn was praying for that to not happen

[sacred cliff]

I can't delete my bot from the site

I type "DELETE" and when I press the button, it flashes some pop up asking for confirmation for 1 second, but nothing happens after that

[lone ether]

please dm a moderator and they'll be able to help you out

[blissful frigate]

Is there anything I can do about someone spam reviewing my server and saying negative thingd in multiple accounts?

[light rain]

Dm an online mod

[nova bluff]

I had 100+ votes last month but didn't get 15$ credit for it

[light rain]

#announcements message

[crisp goblet]

Yesterday I had 39 votes now It shows 4 what happened?

[scarlet garden]

I made a boo boo and deleted my account, tried reloggin in, and it keeps saying "Your account is scheduled for deletion and cannot be accessed at this time." and to come here for support? lol

[grand prism]

You have to wait a week

Afterwards you will be able to log in normally

[lone ether]

read the latest news plz #announcements

[scarlet garden]

Well thats the most bunk thing lol

[crisp goblet]

Will we get it back?

also it's not the latest

[lone ether]

oh oops sorry meant this #announcements message

[crisp goblet]

Yeah I saw

Also, will we get votes back or no?

[lone ether]

Votes were also reset once more at the normal time for resets, on the last day of the month.

This is going to cause your vote credits for Auctions to be incorrectly calculated. If your bot or server would have reached 100+ votes last month with all monthly votes, please open an #auctions-tickets

that would be no, but if you qualify for that, you can open a ticket^^

[crisp goblet]

Ohhh votes reset per month???

[next kestrel]

yes

[crisp goblet]

Ahhh I never knew that

[sturdy swan]

Hello i cant my server add to topgg even though im the owner

[solemn halo]

I'm facing some issues with verification for voting

It's taking 5/6 min still no response

[lone ether]

what's the issue?

[lone ether]

can you clear your cache and try again please?

[wintry oriole]

check your ad blocker

others with similar "popup disappears" have been having adblocker rules blocking the popup

[subtle rover]

Does this happen to anyone else? Used to be consistently 100 invites/day but now drops to less than 10

[kind adder]

How can I get the total votes by a user? I dont see the api for this
and the one thats for individual users is confusing

[grand prism]

Because there is no enpoint for this. You have to track it yourself in your database

[crystal owl]

i get "Changes saved" and announcements doesn't appear !

[wind quest]

Known issue

[ashen moth]

is redeeming vote credit broken?

[grand prism]

Nope, it's deleted

[ashen moth]

😅 since when? what did I miss?^^

[grand prism]

#announcements message

[ashen moth]

ah, woops. "nice"^^
thanks

[wintry oriole]

yes, when not running ads

[sly root]

i need help with the birthday bot 😭 im trying to set it up, it works, but then when i do the command where i put a message, the /message add type message. it says i have to vote for it, and i have done that just a few minutes ago but it doesnt work

[gloomy shell]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[sly root]

ohh okay so sorry!

[sacred cliff]

how can I embed a gif into the description of the bot?

It's of the form https://i.imgur.com/XXXXXXX.gif

[lone ether]

<img src='link'/>

[ornate pilot]

got this error code and won't let me sign in

[modest musk]

Hello, does anyone know if this code is well provided so that when they vote it sends a message to the channel configured in the code?

```const channelID = 1190378575925346465;
const Channel = await message.guild.channels.cache.get(channelID);

const Topgg = require("@top-gg/sdk");
const express = require("express");

const app = express()
const webhook = new Topgg.Webhook("Password")

app.post("/webhook", webhook.listener(vote => {
// vote will be your vote object, e.g
console.log(vote.user) // 395526710101278721 < user who voted\

const embed = new EmbedBuilder()
.setTitle(`Voto Tickets Draking`)
.setColor(`#f1c40f`)
.setDescription(`> **🔎 • <@${vote.user}> ha votado por Tickets Draking en top.gg y ha recibido 5 días de premium.**`)
.setFooter({
    text: `TD Studio'$ 👑`,
})
.setTimestamp();

Channel.send({embeds: [embed]});

}));
app.listen(3000)```

[wintry fox]

Hey <@&817055174613794826> We are getting a error code 404 when trying to vote

[gloomy shell]

We're making some updates to the website so it may be unstable for a few minutes

while the new deployment builds, etc.

[wintry fox]

ok

[wintry fox]

What new devs

Theres another issue @gloomy shell Now people cant vote

[gloomy shell]

We are pushing changes to the website that might cause it to be unstable. You'll need to wait until we are done

[wintry fox]

ETA

[supple mica]

we don't have an active eta

[mighty falcon]

my server vote page aint showing up

[wild stone]

We are presently encountering a service disruption.
For additional details, kindly refer to the #site-status channel.

To receive notifications regarding future incidents or updates, you may assign the "Site Status" role to yourself by going here: id:customize.

[acoustic stream]

no u

[ashen ruin]

Why did my votes reset again?

I literally nearly got 100 votes and then it reset

[acoustic stream]

i think all votes got reset

[light rain]

-resetvotes

[wild stone]

@ashen ruin

Why have my votes reset to zero?

Vote counts resets every month. Votes reset to 1 upon the first vote after midnight UTC on the first day of a new month.

💡 You can read more about how voting works in our support article: What is Voting?

[cyan palm]

Hello! All votes got reset due to recent database migration. -> #site-status message

[ashen ruin]

omg

[cyan palm]

Also this ^^ Votes reset every month

[ashen ruin]

I literally did a giveaway so people voted for the bot 😭

It got 90+ votes from it

[cyan palm]

We are sorry for that, but since the voting credits are no longer a thing it will only affect to listing order. Although votes got reset for every single bot so nothing really changes

[upbeat grove]

same lmao

[valid solar]

help

[spark saffron]

i cant edit my bot profile it doesnt save pls help

[supple mica]

What are you trying to edit?

[spark saffron]

description

[supple mica]

Are you logged in? I dont see any edits from you in #logs

[spark saffron]

thats why

i dont understand

it doesnt let me edit

im logged in

ill try logging outthein

working now

but im trying second time

it doesnt let me

[soft star]

It would take 1 or 2 weeks to review

[spark saffron]

hmm nvm

[lone ether]

they submitted it about 10 hours ago lol

[lone ether]

try clearing your cache or change browser if you still have issues

make sure to have ad blockers and vpn off

[soft star]

I know

[prime ether]

Huh?

[soft star]

i checked logs before i said something @lone ether

[lone ether]

[lone ether]

try again later

[prime ether]

[fresh hawk]

Ngl topgg has fucked itself

[soft star]

Hm?

[fresh hawk]

Like gg

[fluid birch]

?

[soft star]

We still support bot list

Which is fine

[fresh hawk]

Tell your site that

[soft star]

that’s server list bud

[fluid birch]

This is the wrong place for this. Unless you have something you want support with move channel

[fresh hawk]

I need support with editing my server

But I get this whenever i try so

[fluid birch]

You can't as we've removed that feature for now

Servers are not supported

[soft star]

Hop in over to #announcements message

[winter tide]

Hello
i have fixed my bot problems but i cant submit again is there a cooldown?

[lone ether]

wdym can't submit again?

[winter tide]

when I submit it sends me back to the page where I have to put the description of the bot etc and if I do next again to submit I have infinite loading

[winter tide]

That's work probably just a bug

[lone ether]

try using another browser

make sure to have adblockers and vpns off

and try clearing cache/cookies as well

if none work, try later

[eternal knot]

Why are votes being reset multiple times?

[grand prism]

Database migration

That's why

[eternal knot]

I see

Thanks for the info

[winter tide]

Ty it's probably my adblocker it's worked on my phone

[lone ether]

nw

[languid night]

Hello, our bot logo disapeared on topgg. The bot is called SpaceNFT. Is there anyone here able to help fix this?

[fluid birch]

-refreshdata

[wild stone]

@languid night

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[languid night]

where are these creator controls?

[soft star]

in edit

[languid night]

hmm im still not having any luck

unless this refresh takes a while

[fluid birch]

did you make sure to click edit then save afterwards?

[ancient void]

i have a problem with my bot logo

[fluid birch]

read above

[ancient void]

after I made my bot's logo animated, it stopped appearing on the topgg page, I refreshed the page, waited, but got nothing

[languid night]

yup that worked. thanks.

[languid night]

do refresh, then edit, then save in that order

[ancient void]

I refreshed it, but do I have to edit it?

okey i wil try it

[soft star]

i don’t think topgg supports gif pfp yet

[ancient void]

I agree with you, maybe that's why it's not visible

[mental egret]

why did my bot votes got reset today?