#support

1 messages · Page 73 of 1

lucid bolt
#

pls help

lone ether
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change browser

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clear cookies

lucid bolt
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ok

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i'll try

grizzled void
#

@gloomy shell

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can you review my bot

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@next kestrel

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@wind quest

zinc oracle
wild stoneBOT
#

topgg When will my bot be reviewed?

Currently our average bot reviewal time is a few days or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

dawn basalt
#

Where did giveaway channel go?

lucid bolt
#

It doesn't work

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I used Google and Samsung Internet browser

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@lone ether

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It only works on my laptop

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Idk whh

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Not on tab

icy heron
dawn basalt
rotund iris
grand prism
#

After clicking "refresh data" you also need to click "edit" and "save"

grand prism
#

It will not be verified by Discord, that's for sure

#

Top.gg rather verify them, but since you won't have verification from Discord, there's probably no point in adding it to top.gg

neat dune
#

top gege down?

grand prism
#

Working for me

neat dune
#

but not for me

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I'm sad

#

bye

lone ether
lone ether
#

I just woke up mb 💀

soft star
#

Same

outer kiln
#

Hey, I added my server to top.gg yesterday but it isn't showing up in any search results on the website in which it should show up. it's set to public etc. Is there anything I am missing?

Server listing: https://top.gg/servers/679875946597056683

stoic socket
#

it will show up, index caching is just quite heavy so might take a few days nod

#

considering the size of the server it will be very high in search when its indexed

outer kiln
#

Sounds good, thank you!

stoic socket
#

no worries!

random ravine
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I am only able to cash out my vote credits at the start of each month right?

gloomy shell
#

correct, after the 1st of the month

random ravine
neat dune
#

not right

slim violet
#

How long time does it take for the partnership department to reach back out?

gloomy shell
gloomy shell
random ravine
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Ok

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Ty for the support

gloomy shell
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you have the whole month to claim them

#

-credits

wild stoneBOT
#

topgg Auction Credits

What are credits?

  • If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make.
  • You CANNOT “withdraw” them for real money.

How does the system work?

  • Each month, bot monthly votes reset (midnight UTC).
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How do I redeem them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?

  • When you pay for your winning bid, you can "Pay with Credits".
  • If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

topgg_ico_bulb You can read more about using your vote credits in our vote credit support article.
topgg_ico_bonk You can read more about Auctions in our Auctions support articles.

random ravine
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Alright I understand

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Ty

gloomy shell
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yw!

lucid bolt
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ok

lucid bolt
lone ether
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go to apps and find chrome, click clear data

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then find this in your discord app settings

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make sure it's set to external browser

left plover
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nothin's showin up

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im the owner of my server

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signed into the right account

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any idea?

gloomy shell
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hit refresh servers, log out of top.gg, back in

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should update ThumbsUpSmile

left plover
left plover
gloomy shell
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might try again and clear your cache while logged out then

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should work as long as you actually own the server nod

left plover
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i do

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i am the only member lol

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already added the server to disboard

left plover
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cache*

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thanks!!

gloomy shell
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yw pog_thumbsup

lucid bolt
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Ok

fluid rapids
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One message removed from a suspended account.

slim violet
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Have an old "Payment for extra 2970 impressions Top Page - Slot 1" paid it two times now

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but it wont go away

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So I cant bid

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@gloomy shell can you maybe check or anyone Prayge

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Want to be able to bid

formal wing
#

We can earn Money In Top.gg Right?

grand prism
grand prism
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Auctions are used to bid on a given tag in order to advertise your server/bot

formal wing
#

So we can't Earn Money Here?

gloomy shell
grand prism
formal wing
#

@grand prism I'm talking Abot thie

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this*

grand prism
#

But you can't withdrawn them, you can only spend them at auctions

fluid rapids
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One message removed from a suspended account.

formal wing
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So we can't Earn USD IN votes?

formal wing
fluid rapids
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One message removed from a suspended account.

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One message removed from a suspended account.

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One message removed from a suspended account.

formal wing
fluid rapids
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One message removed from a suspended account.

#

One message removed from a suspended account.

formal wing
#

Wait We can Earn USD in Top.gg?

fluid rapids
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One message removed from a suspended account.

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One message removed from a suspended account.

formal wing
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Huh

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Why borh

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both*

fluid rapids
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One message removed from a suspended account.

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One message removed from a suspended account.

formal wing
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I Thought I can earn Irl Money In top.gg

gloomy shell
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No you cannot

formal wing
fluid rapids
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One message removed from a suspended account.

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One message removed from a suspended account.

soft star
charred sundial
#

My apologies if this has been asked a thousand times, but has the vote reset backup gone through? I still haven't seen the votes return to their original levels. Thanks!

lone ether
charred sundial
#

Thanks, hopefully it'll be back up till the end of the month 👍

icy heron
subtle rover
#

If I don't claim my vote credits, do they accumulate month over month? I know that if I claim it they only last a month

lone ether
left plover
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hey!!

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how long does

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confirmation take?

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ive been waiting for an hour

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still waiting

lone ether
# left plover

go to your profile, click on the server again, click edit, change some info, save

left plover
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nothing saved.

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again

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3rd or 4th time

lone ether
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try logging out and logging back in

left plover
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i will rn

lone ether
left plover
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ill do it nowx i got busy

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genuinely

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this site is giving me major anxiety

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logged in n out multiple times

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save changes never works???

gloomy shell
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If save changes isnt working then you're probably missing something to fill out or have filled it out not correctly

left plover
#

short desc

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long desc

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catagories

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language

gloomy shell
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what does it do when you click "save changes" ?

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if there would be an error, the error is displayed over the part that is incorrect so you might have to scroll up and down the page to find it

left plover
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then turns back to save changes

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no error ever

gloomy shell
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can you give me the server ID?

left plover
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havent gotten one once

left plover
gloomy shell
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uh

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give me the URL of that page

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thatll work

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the edit page

left plover
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sure

left plover
gloomy shell
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I just published it for you shrug

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you should be able to edit it and save now

left plover
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thank you so much

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ive been doing it over n over for like 5 hours

gloomy shell
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Idk why it worked for me and not for you but it should be good for you now ThumbsUpSmile

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let me know if there is any other issue mimu_love_heart

left plover
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seriously thank you, it immidately worked

left plover
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so the bug gets fixed!

gloomy shell
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I think we have logs that will help but if i need anything ill reach out mimu_love_heart

left plover
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ight sounds good, thanks again

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Hey! easy to fix question rn

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how to bump?

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i dont see it under /bump?

lone ether
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bump?

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your server?

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you vote

fluid rapids
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One message removed from a suspended account.

left plover
lone ether
#

you vote on the site but ig you can add a /vote command to a bot

left plover
#

Where on the site do i vote?

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Nvm figured it out

gloomy shell
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on your servers page theres a big vote button

left plover
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Were good

gloomy shell
left plover
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It was an up arrow

gloomy shell
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you can have your members vote too

left plover
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I thought itd say vote

gloomy shell
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the more votes you have, the higher in search results you are

left plover
gloomy shell
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you can vote once per 12 hours

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yep

left plover
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Awesome thanks

solemn narwhal
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What are prepaid impressions

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And why does it want me to pay for an auction I didn't win?

ornate pilot
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im getting error code

robust viper
# gloomy shell you can vote once per 12 hours

Hey there Xiuh, asked this question before however hasn't been much follow up lately and the end of the month is approaching, what will happen to our votes before the reset of the votes this month? Will they be added back? I'm curious about this as if you get 101 votes, you get 15 credit on the website for auctions. Will we just not be getting our previous votes back? Or will they be added upon the amount we have currently to get that 15 credit?

ornate pilot
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when going to my server top gg page

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and i cant see it

raw drum
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what happens when people sabbotage with fake reviews ?

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someone said I am scamming for no reason

lethal bolt
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Let's take a look to them

gloomy shell
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as soon as i ahve more info ill update!

raw drum
lone ether
#

what are you trying to do?

ornate pilot
#

go to vote on my server page

ornate pilot
unreal grotto
#

soooo.. with the NSFW removals of servers, does it apply to bots? My bot isn't NSFW doesn't have any NSFW commands. Looking at analytics my bot only has 30% of its servers its in are NSFW based on proportion of NSFW channels. However my bot is marked as 18+ on top.gg, I was told this couldn't be changed. Will this latest change remove my bot from the site?

ornate pilot
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everything pal

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there goes my server then lol

unreal grotto
#

somethingsomething cloudflareisntmagic

zinc oracle
unreal grotto
# zinc oracle Hey, I don't see any reason your bot would be removed.

Thanks for the quick answer! :) I was told by another moderator here months back that because my bot mentioned that it allows age gating of servers that it has to stick in the mature category. So whenever I search for it without the mature filter on, I don't see it. Will this change make my bot no longer be limited to that category?

#

as of right now this is what most users see unless they turn on the 18+ filter

zinc oracle
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tbh, I'm not sure when we made the choice that ID verification bots are 18+. I'll have to look for it in mod chat.

unreal grotto
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Thanks!

ornate pilot
zinc oracle
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Can you reach out to me in dms, you can just send the ID.

sand shoal
#

how can i contact moderators here?

solid current
#

so what happens to the 18+ servers that won in the auction today?

lone ether
lone ether
solid current
gloomy shell
gloomy shell
heavy pike
#

Question pertaining the new announcement, can anyone clarify if by "mature" content they mean "shown" or "entailed"? As in, are they complete limiting nsfw and anything relating off the platform, or just the imagery?

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@gloomy shell

gloomy shell
heavy pike
gloomy shell
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I don't see how that will happen?

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What concerns you specifically? I can probably address it

heavy pike
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And being in that "business" before, I understand how annoying some might be with broadly advertising these contents with no care or concern to discord's or anyone's tos. Not to mention the type content involved aswell.

gloomy shell
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Yes, thats true. We dont want those terms/words or any inclination to that content to be on our site. So people specifically looking for that won't be able to search for it, and people with it can't specifically mention it.

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For that kind of stuff, you can use other ways of advertising or other lists that allow such, but we will no longer correct

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You can promote the main part of your server instead

heavy pike
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oh, that makes sense indeed.

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Thank you.

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So just to clarify, it's the advertising of the nsfw that's the problem, but it wouldn't matter if the server entertains it or not?

gloomy shell
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correct

heavy pike
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That's what I took from it atleast. I see no reason why top.gg would restrict server in that regard as discord does allow it, but you're all well in your right to restrict how we advertise.

gloomy shell
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we only moderate what content will be displayed on the page, such as avatar, description, and emojis

heavy pike
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ok, that is fair.

gloomy shell
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It definitely wouldn't be fair for us to tell you that you cant have it in your server at all finki_hehe

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We moderate what is on Top.gg (the page) and Discord can moderate itself nod

crude onyx
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Yoo

lucid bolt
#

@lone ether dbl came on my tab and loaded finally, but the captcha fails.

lone ether
#

or

#

-cacheclear

wild stoneBOT
#

topgg How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
topggDotRed Instructions on Microsoft Edge
topggDotRed Instructions on Google Chrome
topggDotRed Instructions on Mozilla Firefox
topggDotRed Instructions on Safari on iOS or Safari on MacOS
topggDotRed Instructions on Opera
topggDotRed Instructions on Brave

topgg_ico_bulb If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

lucid bolt
lone ether
#

whichever device and browser you're using

lucid bolt
#

how do i clear cache on google and samsung internet browser

lone ether
#

go to your phone settings

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click apps

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find google/samsung internet

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clear all data

lucid bolt
lone ether
#

both

lucid bolt
#

ok

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if i clear data on google my google acc will be gone?

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ill do cache?

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i cleared data and cache on samsung internet browser tho

iron sinew
#

Triade was locked for the following reasons.

Locked by mature lock script

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What that mean guys?

iron sinew
gloomy shell
#

Correct

lone ether
#

but yeah try it on samsung browser

dawn mirage
#

Hello, I have a problem, on my server the bot does not grant the voting role, what solution is there?

wild stoneBOT
#

@dawn mirage

topgg_ico_sparkles Reward roles seem to not work correctly on my server listed on Top.gg

If you're experiencing issues with role rewards make sure that you've correctly done the following:

  • The highest role of the Top.gg bot is higher than the role you wanna set
  • The highest role of the Top.gg bot has the permission Manage Roles
  • The role you wanna set is already configured within your server page settings (https://top.gg/servers/yourserverid/edit under "Reward roles"

here are a few ways you can try to resolve this if the mentioned above steps are already done:

  • kick and re-invite the bot into your server, then ensuring the steps above are still done
  • changing your reward role back and forth (changing it to something different, saving, then changing it back to the role you want)

topgg_ico_bulb Need help setting up reward roles? Have a read on our Setting up Server Role Rewards for Voting article.

oak pilot
#

@moderators 1128789097725567108

soft star
wild stoneBOT
#

upvote regenn3627#0 was successfully banned.

lethal bolt
spark forge
#

How to search our server's account on top.gg

wind quest
spark forge
#

Not coming like that , coming like this

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Coming like this

wind quest
#

Check if message embed perms is available for you

spark forge
#

I'm owner already embed perms available

wind quest
#

We cannot do anything about it since this issue is not related to top.gg

Sometimes those links glitch out so try again later

spark forge
#

I had tried atleast from last 4 hours but no solution

bleak pelican
#

does anybody know when it says this server has not been published yet when going to add server to top gg?

spark forge
bleak pelican
#

Try what ?

spark forge
icy heron
#

I think.

icy heron
#

That's what I said.

dawn basalt
sturdy swan
#

My servers are not displayed to me, who knows why?

pliant mauve
sturdy swan
#

ok wait

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it works 🙂

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❤️

pliant mauve
#

alright, great

nova bluff
#

Hey topgg i want to remove one slot so i can purchase one

#

I thought i lost the bid so i bid in another one now both showing up

floral pagoda
#

You can’t remove a spot you bid on. Either you can pay for all slots or none of them

nova bluff
floral pagoda
#

No

nova bluff
#

Will this lead any penalty on me ?

#

as i left it over

floral pagoda
#

Your bidding limit will decrease

nova bluff
#

What does it do

floral pagoda
#

Decrease your bidding limit / max. spending limit

sturdy swan
#

new problem

#

view server -> 404

fluid birch
# sturdy swan

Might be a caching issue. Could you send the link to the server?

sturdy swan
#

I have to send a link to my server where?

#

Ayo guys

#

how can i find me api key

grand prism
#

Try this

sturdy swan
grand prism
#

Yep

sturdy swan
#

ty

sturdy swan
#

Does anyone know why reviews still aren't showing up on my servers top.gg page?

tight merlin
#

The website says that I need to be logged in to vote but in the past it gave me the option to do so. Now the log in option doesn't show up.

eternal elk
ripe laurel
#

How can i solve this

neat current
#

create a ticket

ripe laurel
neat current
#

Yes

ripe laurel
#

How should I do

lone ether
ripe laurel
lone ether
#

what is the issue?

#

sorry I don't know what it says on the ss

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try clearing out your cache because the site is up

neat current
lone ether
#

?

neat current
#

no spamming

lone ether
tight merlin
#

Thank you

lone ether
#

did it work?

#

nw

fluid rapids
supple mica
#

insane that you can relate

sturdy swan
lone ether
#

that should work

sturdy swan
tawdry path
#

hey i cant find my bot in the search bar can anyone help?

formal wing
#

is Role Rewards still a Working in Progress?

pliant mauve
pliant mauve
light oak
#

@pliant mauve how can I remove other owners from my bot

tawdry path
pliant mauve
pliant mauve
light oak
#

Individual

tawdry path
pliant mauve
# light oak No

Transfer your bot to a team and it'll remove anyone who isn't in the team.

pliant mauve
tawdry path
pliant mauve
#

-cacheclear

wild stoneBOT
#

topgg How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
topggDotRed Instructions on Microsoft Edge
topggDotRed Instructions on Google Chrome
topggDotRed Instructions on Mozilla Firefox
topggDotRed Instructions on Safari on iOS or Safari on MacOS
topggDotRed Instructions on Opera
topggDotRed Instructions on Brave

topgg_ico_bulb If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

pliant mauve
#

its different from history

lone ether
#

I just tried sending one and it worked

grizzled void
#

@wind quest

ripe laurel
#

What should I do

supple mica
ripe laurel
#

I just came here and said I can't vote for Owo.

#

They sent me a server via DM and told me to open a ticket and state your problem.

#

I also stated

supple mica
#

Can you send me their user ID?

#

and preferably their server invite.

ripe laurel
#

Sure

supple mica
#

It is a scam fyi, don't provide them with any information

ripe laurel
#

Should I send it from here?

supple mica
#

All Top.gg support is done through this server, or a volunteer's dms.

supple mica
ripe laurel
#

Okey

#

Wait

kind geyser
#

I won an auction yesterday for 5$ and had 5.03$ in my wallet which i used to pay the slot for. I checked back later and it was still showing the open payment with only 3 cents paid even though my wallet was empty. In the logs it also showed the 5$ payment for the slot. I checked back today again and saw that my history was spammed with lots of 0$ money removals. Can anyone tell me whats going on here and how to resolve this?

#

I counted, there are 11 0.0$ transactions

icy heron
#

I think... You should bring this to #auctions-support .

kind geyser
icy heron
hushed cloak
#

Hi there! Is there a delay before seeing funds appear on our Wallet? <@&817055174613794826>

gloomy shell
#

Sometimes, yes. If you want to open an #auctions-tickets and provide your Order ID I can check on it for you pog_thumbsup

soft star
#

im currently using one

fresh void
#

its been 10 days that my bot has been added and I still see this msg
and my bot does not show up in the search results

hushed cloak
lone ether
#

it might not show up bc of caching

#

give it a couple more days

gloomy shell
#

it only shows for the owner of the page, you can just ignore it pog_thumbsup

fresh void
gloomy shell
#

it should appear in search results if its been 10 days, yes

#

have more people vote for your page and itll show up higher in search results

fresh void
gloomy shell
#

whats your bots page url?

grand prism
lone ether
#

yeah you need more votes

#

more votes = server will be up higher on the search list

gloomy shell
#

bot*

grand prism
#

Of course, despite the fact that the name is so generic that finding this bot by a normal user is almost a miracle

lone ether
#

oop mb we talking bout bots

floral pagoda
#

Unique names are so good! squirtleHype

#

Generic ones will always have its index problems, I assume

sturdy swan
lone ether
#

np

wind quest
river wedge
#

Someone who verified his bot with discord team this year?

#

Does anyone know how long it takes?

sturdy swan
sturdy swan
river wedge
#

took 15 min

#

just got the email

#

xD

sturdy swan
#

Nice

devout gull
#

و

sturdy swan
#

yes wow

wind quest
river wedge
#

Cause it took 15 min

#

to get verified

wind quest
#

Might be topggHappy

loud ember
#

I always lost the gw channel

#

Idk why and how

gloomy shell
#

We remove the gw channel after we're done with giveaways

eternal mountain
#

Does everyone encounter the same issue with the vote button? Once I press I get that type of error:

gloomy shell
#

LIkely the server is locked

#

We dont allow nsfw content any more

#

or mature content*

eternal mountain
strange parrot
#

wht happen?

grand prism
strange parrot
gloomy shell
#

whats the server ID

strange parrot
#

wait

strange parrot
gloomy shell
#

yes, its been locked

strange parrot
gloomy shell
#

Have the owner of the server reach out to support to request it be unlocked

strange parrot
#

how i unlock this

gloomy shell
#

I've unlocked it for you

strange parrot
#

Ty

dull rapids
#

reported comment by accident

#

how to undo

halcyon flare
#

Hello, how can i add some servers here please

soft star
halcyon flare
gloomy shell
#

They're servers on top.gg that have your bot added

halcyon flare
#

Ok ok, thx

halcyon flare
gloomy shell
#

I'm not sure how often it updates

halcyon flare
#

I will wait

neat dune
unkempt bear
#

I’m struggling to add my server to top.gg

lone ether
wild stoneBOT
#

@unkempt bear

topgg Adding Your Server To Top.gg

So you want to list your server on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

topggDotRed Click here to follow our guide!

lone ether
#

follow the steps in the guide poggythumbsup

unkempt bear
#

I figured it out now bro dw

misty sphinx
#

I have a server literally called Palworld and it does not show up when searching the term Palworld

lone ether
#

hm weird, not showing up for me too

supple mica
#

give it a week from when the name was changed for the server to index

misty sphinx
#

Would it be possible to index it manually?

#

I changed the name today to see what the problem was and that means I would have to wait an entire week

misty sphinx
#

@supple mica

supple mica
#

Unfortunately not an option

#

If you change search term stuff on your page itll likely take a couple days to index

#

its not an instant change

#

Just like any search engine

misty sphinx
#

Could the person who works on the database help?

#

The reason I ask is because the game is poppin right now

supple mica
#

It's not something we do for 1 server

#

and I'm sure 1000 other users agree they want their servers changed for the game

misty sphinx
#

Yea I understand

#

In case you can ask I would appreciate it

golden quail
#

if someone outbid me (halfing my impressions) and then they dont pay once the auction ends

#

Like my impressions were 6k, then halfed to 3k when they bidded

#

If they dont pay, will mine go back to 6k impressions or stay 3k

gloomy shell
golden quail
#

alr great

#

hopefully that happens lol

sturdy swan
#

Please help 👀

#

Anyone can please help

wind quest
sturdy swan
floral jackal
#

How would I add and get a population one stay not to work on my discord server

icy heron
#

Or simply go to your bot's page, click edit, then click webhooks.

icy heron
sinful gazelle
#

Hello

#

I need my server unlocked

#

It says 404 bad page now

light rain
sinful gazelle
shell inlet
wind quest
sinful gazelle
void sinew
#

@small lantern has a role with manage role perm, but it doesn't assign the voter role that's below it after voting

lone ether
void sinew
lone ether
#

Your bot was declined yesterday

void sinew
lone ether
#

yeah ofc

#

make sure to read how we review bots and our guidelines before re-submitting your bot so it doesn't get declined redokay

void sinew
lone ether
#

np

void sinew
#

Can i know the supported markdowns of the description

wild stoneBOT
void sinew
humble gyro
#

someone other guy submitted my bot and it has been approved 😭

#

how I can submit my bot myself

#

@shell inlet

lone ether
#

please don't ping them, dm an online mod like i said

humble gyro
#

k

supple mica
#

If you're the owner of the bot dm me with proof of ownership and I can remove it

humble gyro
narrow hill
#

Yesterday I submitted my project with all information but today I am not seeing any project on my profile.

grand prism
#

I guess that is the reason

narrow hill
#

thanks

#

So can I do a resub after solving the problem?

grand prism
#

Exactly

narrow hill
#

got it

humble gyro
#

I'm having problem with submit button

#

it keeps loading

#

how I can submit bot???

wild stoneBOT
#

@humble gyro

topgg Adding Your Bot To Top.gg

So you want to list your bot on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

topggDotRed Click here to follow our guide!

humble gyro
humble gyro
pale raft
#

Voter autorole doesn't work

grand prism
acoustic stream
#

when will the votes come back ?

lone ether
lone ether
#

or log out and log in again

humble gyro
#

@lone ether did

#

no work

lone ether
#

change browser

#

if it's none of those things then it's something you put in the description or tags

mild quarry
#

Is it a rule violation to replace Top.gg's logo with the bot's logo? (fake image)

stoic socket
#

i dont think you're allowed to modify site components like that

fluid rapids
#

One message removed from a suspended account.

stoic socket
#

its possible with CSS

#

but you're not meant to

maiden moon
#

is the rating and reviews section broken? there is multiple unrelated/off-topic/banned player reviews but It is not letting me reply or request to remove them.

#

even had a player trying to update their review and they told me that they couldnt change it.

sturdy swan
#

so is a help command that directly links to a command list okay?

#

@lone ether not sure if im allowed to ping you but

subtle rover
#

Are votes being sent to webhooks 100% of the time?

lone ether
#

ping pong

lone ether
lone ether
river wedge
#

If i apply today for Server Members Intent, can i apply after 2 days for the rest?

covert summit
#

.png file, but cant blob_think

lethal bolt
formal wing
#

Role Rewards Haven't Fixed yet??

formal wing
lone ether
formal wing
#

Invites?

#

I mean

#

Can you send me the Invites At Dms?

lone ether
#

-how2search

wild stoneBOT
#

topgg To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

formal wing
misty sphinx
#

What do I need to do to rank higher in the search result page against a couple other servers?

covert summit
ocean portal
#

I haven't been able to vote for anything in 24hrs. I have cleared my cache 17 times at this point, different browsers, different times of day, any top.gg link just gets stuck at 4secs and blank.

sturdy swan
#

Nothing changed...

obtuse whale
#

topgg keeps telling me i need to be logged in to vote even tho i logged in like 12 times already

steep heart
raw drum
#

down again

blazing basin
#

How can I re-add server to Top.gg?

#

The community was raided and all exisiting invite links were removed.

#

I'm not the owner of this server, but I have all needed permissions. * server was added from an account which isn't a part of our team anymore (cuz of the breach).

soft hare
#

each time I save all the details for my server I get an error message and nothing is updated?

#

this error

#

updated all details in this section twice now just for none of it to save

#

how can I fix this?

ocean portal
#

Finally able to vote. Thanks for all yalls hard work on the top.gg team.

thick fulcrum
#

Guys what embed bot that y’all suggest? (Other than webhooks)

wintry fox
#

I cannot add my server to top.gg

#

this is annoying

#

<@&817055174613794826>

supple mica
wintry fox
#

trying to add my server to top.gg but it keeps doing this and after restarting the page we have to start all over again this is the 5th time i had to do this

supple mica
#

What browser are you using?

wintry fox
#

Chrome

#

its still loading

supple mica
#

Can you try submitting the server with just filler text that is long enough for both length requirements. Then when the server is submitted, modify it to what you want it to be?

#

also make sure that Headline is less than the maximum length of 140 (?) chars

wintry fox
#

Okay its worked ugh that was annoying the team need to look into that

humble gyro
#

trying to add bot in top.gg but this submit button keeps loading..

stoic socket
#

what browser

#

and what tags, sometimes tags can be too long and make the site error

stoic socket
#

what tag

humble gyro
#

that's it

teal cargo
#

my bot is pending , what to do now can anybody tell me

wild stoneBOT
#

topgg When will my bot be reviewed?

Currently our average bot reviewal time is a few days or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

real jacinth
#

Hello, so it's been two days whenever I try add my bot to TOP.GG, the website button submit keeps loading over and over. This may sound funny, but I kept waiting for 10 hours thinking it was my wifi. I have a video recorded which I am going to link it here. I do have a longer version but it contains private information. Please look into it 🙂

#

I also made sure that the tags aren't causing issues :]

#

do ping me when responding, thank you :3

wintry oriole
#

vote reminder notifications are increasing by one every day!!! 😦

#

to clarify all 15 of these were all delivered together this lunch time

#

yesterday it was 14, the day before 13. and it only reminds me once per day not every 12h

humble gyro
#

I cleared cache and deleted all cookies

#

and tried again but still same problem

real jacinth
humble gyro
humble gyro
real jacinth
#

weird

humble gyro
#

@real jacinth ayoo!!! I submitted

#

bro try right now

real jacinth
#

wait how?

humble gyro
#

ig it fixed

#

submit rn

real jacinth
#

11 hours now

humble gyro
#

@real jacinth restart

#

and apply again

manic bane
#

How to make your bots page show your server count?

real jacinth
#

takes me back to loading

humble gyro
real jacinth
humble gyro
real jacinth
humble gyro
real jacinth
humble gyro
#

I was waiting from yesterday

gloomy shell
#

@real jacinth find your server on your profile (https://top.gg/user/me) and click "Edit", fill out the details there, and click save

#

don't go through the add new server flow

gloomy shell
wild stoneBOT
#

@manic bane

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

gloomy shell
#

feel free to ask in #topgg-api if you need further help with server counts!

real jacinth
#

I've added a server which worked fine but the Bot is what's causing issues

gloomy shell
#

ive never seen that issue with submitting a bot

real jacinth
gloomy shell
#

Is the bot public and everything?

real jacinth
#

I also did search in the channel and everything, people did have it before but nothing is working

real jacinth
gloomy shell
#

Can you give me the ID of the bot rq?

real jacinth
#

Yess

real jacinth
#

1199575485248708618

gloomy shell
#

yeah

#

thanks! let me look

real jacinth
#

Oki

#

Thank you so much

gloomy shell
#

Well it just let me submit it KEKW

#

So i'm not sure why you aren't able to

gloomy shell
#

Are you using any sort of VPN or Adblocker, is javascript enabled?

real jacinth
#

It says you submitted it

gloomy shell
#

Yeah i just deleted it

real jacinth
gloomy shell
#

I was testing to see if i Could KEKW

#

that might be the issue

#

could you try disabling them temporarily and see if it lets you submit?

real jacinth
#

Yes on it, just 5 mins I'm driving back home ^∆^

gloomy shell
#

No worries, ping me and let me know, i'm around nod

manic bane
real jacinth
gloomy shell
#

thats really weird

#

I'm not sure what else could be preventing you from submitting

real jacinth
#

there is nothing opened up the background, or any vpn or extension

gloomy shell
#

i guess maybe wait a bit and try again, maybe you got ratelimited shrug

real jacinth
#

ah dang it xd

#

alrighty, thank you so much

gloomy shell
#

I believe it wouldnt let you get to the final step if your second step had errors

#

but you could try different things to see if it works

real jacinth
#

still kicks me back to step 2

#

and then when i change something and then it just loads

#

did you find a fix?

prime kayak
#

Damn that was a long time ago. If I don’t remember incorrectly it worked on chrome

real jacinth
#

i am on chrome ^0^ sorry for the ping

prime kayak
#

No worries, sorry I can’t be of any help

humble gyro
#

@real jacinth try to write small headlines, tags etc

gloomy shell
#

Discord isnt having any outage rn is it?

real jacinth
real jacinth
humble gyro
#

after submitting edit it

#

to 12 tags

real jacinth
#

oki trying it now

#

didn't work

gloomy shell
real jacinth
#

samething on brave

#

ooof

gloomy shell
#

Do you have a co-developer that could try to submit for you?

real jacinth
#

nope solo developer 🙂

#

microsoft, brave and edge doesn't work

#

ill try rebooting my wifi

gloomy shell
#

Let me see if i can get someone to check our logs and see if something is wrong on our end

real jacinth
#

I also tried changing laptops

#

Nothing:)

lone ether
#

whats the issue?

#

cant add bot?

real jacinth
#

Yup ^^

lone ether
#

what are you putting in your long desc?

real jacinth
#

I disabled all adblockers, extension. Reset cookies, cache. Changed to brave, Microsoft edge, chrome, safari. Switches to 3 different devices.

real jacinth
lone ether
#

yeah paste

real jacinth
#

Is it too much? Xd

lone ether
#

try putting some random things instead

#

literally just smash your keyboard

#

just hit the 200 char limit

#

what about your headline?

real jacinth
real jacinth
lone ether
#

try without the emojis

#

how many categories are you selecting?

lone ether
real jacinth
lone ether
#

what happens when you click submit?

#

whys ur prefix box white

real jacinth
#

and samething

real jacinth
lone ether
#

u wanna get in vc?

real jacinth
lone ether
#

o

real jacinth
humble gyro
#

bryhhhh

#

I got declined and fixed the reason and I tried to reapply

#

now I got same problem..

lone ether
#

issue is fixed xiuh btw

#

incognito seems to work

#

idk whats up with actual browser

gloomy shell
#

and mobile

humble gyro
#

I tried

#

yoo I did!

#

I reapplied finally

lone ether
#

was talking about another guy

humble gyro
real jacinth
lone ether
#

wonder what's the actual issue

humble gyro
real jacinth
gloomy shell
#

its probably cached from when i submitted it

#

thats hilarious

real jacinth
#

and how can i change it?

lone ether
#

it'll change automatically dw

#

in a couple hours

real jacinth
#

oh 😭 imma take a screenshot and save it then

gloomy shell
#

yeah it should update on its own

#

if it doesnt then i can try to fix it for you ThumbsUpSmile

near warren
#

hi

#

hopw to upload server on tt tpop

#

?

wild stoneBOT
#

topgg Adding Your Server To Top.gg

So you want to list your server on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

topggDotRed Click here to follow our guide!

near warren
#

HELp

#

any helper here?

supple mica
near warren
#

my server doesnt show up

supple mica
#

where does your server not show up

near warren
lone ether
#

log out and log back in

#

then click refresh

near warren
#

thx

#

how do i use the bot?

#

bot was automatically added

supple mica
#

Great! Thats all you need

#

The bot doesn't have any functionality within your server

#

just to keep info up to date on topgg

near warren
#

will myh website appear on top?

wind quest
near warren
#

thats what i meant

#

weli m happy i have yu server up now

mild quarry
wild stoneBOT
#

@mild quarry

You can change colors, set background images, style and animate elements within your long description using CSS. If you need help learning CSS, you can check out these resources and ask for help if you need it in #development.

💡Please note: It's against our guidelines to hide or modify the content of any Top.gg page elements such as reviews, bot or server information, ads etc. You may change colors and border colors of site elements, but you may not modify the text content within. You must also follow our bot guidelines when designing your entity page, this includes no NSFW content and no seizure-inducing CSS! Failure to follow these guidelines will result in your bot or server page being declined, removed from the site or locked.

mild quarry
fresh void
#

I by mistake clicked on the report under a review
is there a way to undo it?

mortal echo
#

how do you ping roles with the youtube bot

soft star
mortal echo
cyan palm
wild stoneBOT
#

topggDotRed Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

soft hare
cyan palm
#

-addserver

wild stoneBOT
#

topgg Adding Your Server To Top.gg

So you want to list your server on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

topggDotRed Click here to follow our guide!

cyan palm
#

you can follow our guide in here

#

Also make sure that you fill every necessary section and don't add very long tags (this might be the issue)

tidal panther
#

Bot avakin life??

wind quest
tidal panther
#

I was looking for a bot for the game Avakin Life to change my profile picture and did not find it. I was tired because there was someone playing Avakin Life here. Please send me the link.

cyan palm
#

-how2search

wild stoneBOT
#

topgg To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

humble gyro
#

how I can make vote logs?

lone ether
#

use webhooks

#

using a bot like VoteTracker

blazing basin
#

HALP!!!

lone ether
#

you must be the owner to get the server removed from the site

autumn wing
#

How can i report a bug?

lone ether
blazing marten
#

You know that the site isn't working, right?

fluid birch
blazing marten
fluid moon
#

Hi, i don't see my server on the server list Cute_RunaErpfr1

eternal elk
#

I managed to vote just now.

grand prism
icy heron
#

Just log out and relog in should fix it.

fluid moon
keen ginkgo
#

I can't access the site somehow. It says that the certificate is not valid.

#

Any ideas?

wild stoneBOT
#

@keen ginkgo

topgg How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
topggDotRed Instructions on Microsoft Edge
topggDotRed Instructions on Google Chrome
topggDotRed Instructions on Mozilla Firefox
topggDotRed Instructions on Safari on iOS or Safari on MacOS
topggDotRed Instructions on Opera
topggDotRed Instructions on Brave

topgg_ico_bulb If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

keen ginkgo
#

oh well...

#

I guess the amount of mature content before made them block it lmao

supple mica
#

well thats ironic

keen ginkgo
#

yes, I saw that

#

but the funny part is, on other computers here the site works KEKW

supple mica
#

there should literally be a decrease in the amount of that on the site now

#

crazyyy

#

wish I could help here unfortunately

#

I'll start taking down some of the servers myself KEKW

keen ginkgo
#

KEKW do that

keen ginkgo
tame egret
#

Others and I can no longer vote on the voting page.
Can anyone help me with why this has suddenly happened?

gloomy shell
#

The server was locked

#

Have the owner reach out to support to request it be unlocked

tame egret
gloomy shell
tame egret
#

Thank you very much

#

Where can I find my Your Top.gg User ID?

gloomy shell
#

-topggid

wild stoneBOT
#

topgg Finding Your Top.gg User ID

You can find your Top.gg User ID on your Top.gg profile.

Follow these steps to find your Top.gg User ID:
topggDotRed Click here to navigate to your profile.
topggDotRed Copy your Top.gg User ID from the address bar.

gloomy shell
#

This should help!

covert summit
#

How can i edit bot profile photo?

fluid birch
wild stoneBOT
#

@covert summit

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

covert summit
#

Still nothing ;]

#

Uhh, i found

#

thanks ❤️

tame egret
sturdy swan
#

im having problem creating my server on top.gg

#

trying to jump into the auction wagon but cause of error above i am unable

gloomy shell
#

you can bid with the server directly on the bid page

sturdy swan
#

even tho i deleted the ad

#

it still comes up here

#

i dont find the website very user friendly, its confusing

lone ether
#

there are articles on how auctions work :)

#

-credits

wild stoneBOT
#

topgg Auction Credits

What are credits?

  • If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make.
  • You CANNOT “withdraw” them for real money.

How does the system work?

  • Each month, bot monthly votes reset (midnight UTC).
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How do I redeem them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?

  • When you pay for your winning bid, you can "Pay with Credits".
  • If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

topgg_ico_bulb You can read more about using your vote credits in our vote credit support article.
topgg_ico_bonk You can read more about Auctions in our Auctions support articles.

vernal flame
#

why is my site javascript not loading Sadge

stoic socket
#

this error is related to a CORS error, an the fact .js files are returning html suggests its showing the cloudflare captcha page

vernal flame
#

i see, no dice unfortunately

stoic socket
#

hm weird

vernal flame
#

was working earlier :\

#

will just give it some time

#

seems to work in chrome so im guessing cloudflare just doesnt like my browser or something

stoic socket
#

that error code is firefox specific

#

so might be something blocking it - do you have any vpns or proxies active, a lot of the results for that error seem proxy / dns related

vernal flame
#

nope, ublock is off as well

stiff oar
#

im trying to add my server to the list and keep getting an invite error

open elk
#

Hey

#

Do you get a role if you have a bot on top.gg that is verified?

grand prism
#

Only the "Bot Developer" role

mystic nest
#

Is voting having issues again?

runic kite
runic kite
mystic nest
#

Weird

wind quest
wind quest
stoic socket
sturdy swan
grand prism
#

What is unfair?

sturdy swan
#

For no reason

grand prism
#

Using code from the Internet without changing it significantly is not "for no reason"

#

These are the guidelines and they must be followed

sturdy swan
#

Try yourself
.help

grand prism
mighty arrow
#

i made a server and asked my friends to review it, they did review it but it doesnt show on the site why

#

will it take time to update or something

mighty arrow
#

the server link is in my bio

lone ether
#

site link yes

mighty arrow
#

its not allowing me to send it

#

oh ok

#

here

lone ether
#

reviews are bugging atm

#

tell them to try later

mighty arrow
#

ohh okay

#

do u have any idea when they will get fixed

#

or will u know when they r fixed

lone ether
trim mirage
#

How can I add role when we votes

lone ether
ocean portal
#

Its been almost 36hrs and I still can't vote for anything again zeuzHands

ocean portal
# wind quest What does the site say?

Just frozen at the 4secs. Ive tried all the tips, used 3 different browsers, computer and phone and it just stays at the 4secs and my profile buffering

mystic nest
#

Mine is having the adblocker issue -> 401 unauthorised

robust cairn
#

how do I change the logo?

soft star
soft star
wind quest
robust cairn
wind quest
#

Worked?

robust cairn
wind quest
#

-refreshdata

wild stoneBOT
#

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

wind quest