support

[young echo]

Nah, its all good.

[tight whale]

having trouble listing a new server it seems to be loading for a long time after providing all the information

[cyan palm]

Hello, do you have any long tags?

[long ferry]

Also, are you the user with the ownership of the server?

[tight whale]

yes I have 3 (Knowledge Sharing, Artificial Intelligence, Robotics Enthusiasts)

[tight whale]

Yes i am the person with ownership and creator

[cyan palm]

Could you share a screenshot of the tags section

[dapper walrus]

i recieved 15$ from top.gg bcoz of vote but its not in my account ?

[deep owl]

i i didn't get any redeem button to claim credits

please help me

[cosmic stump]

Hi

[deep owl]

ys

[long ferry]

-credits

[wild stone]

@deep owl

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?

• When you pay for your winning bid, you can "Pay with Credits".
• If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[long ferry]

-credits

[wild stone]

@dapper walrus

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?

• When you pay for your winning bid, you can "Pay with Credits".
• If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[dapper walrus]

@pliant mauve sorry for mention but i need help

https://media.discordapp.net/attachments/714045415707770900/1112801266045820958/image.png?width=1259&height=458

[long ferry]

see the message above

I just replied to you regarding that

[dapper walrus]

its almost 3 days a go but not recieved any claim option

[dapper walrus]

wait

[dapper walrus]

where?

[long ferry]

here

[light rain]

Here

[dapper walrus]

no way idk about this

so thats mean votes is wasted?

[long ferry]

no, reading it will tell you that

How does the system work?
Each month, bot monthly votes reset (midnight UTC).
If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How do I redeem them?
At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
After you redeem them, you have 31 days to use them before they expire.

[sturdy swan]

how do you go about getting your own bot removed? due to the account and the bot being terminated.

[dapper walrus]

got it man thanks

[light rain]

Well you could delate the bot?

[dapper walrus]

can you tell me the date when i claim so i will be active sorry for these types of questions

[sturdy swan]

no the account is term'd which means you can't sign into it. so there is no way to delete it on user end.

[long ferry]

end of the month, utc

[dapper walrus]

you know todays is 29 thats mean its end of month i think

[long ferry]

unless its deleted by discord then, nothing to do there as we cant confidently confirm the bot being owned by you and/or no longer existing

[long ferry]

end of the month

[dapper walrus]

so thats mean 30 or 31?

[sturdy swan]

the bot was/is deleted by discord along with the account which is why I don't understand how it is still active on top.gg and it's really misleading as people are commenting on it and voting for it still rather than the new one

[long ferry]

the end of the month is mostly referring to the last day of a month

so yes

the

31st

[dapper walrus]

oky thanks man

[dapper walrus]

oky thanks for helping me

[cyan palm]

could you remove those long ones and try again

[tight whale]

still having the same problem

[opaque lotus]

Why i have 0.00 in the wallet, i didn't use my credits

[stoic socket]

https://cdn.capy.host/uploads/471409054594498561/ecBmWQX9WNgf.png

they expired

[long ferry]

whats the server id

[tight whale]

1112098408270925876

[long ferry]

added the server for you now, are you able to visit https://top.gg/servers/1112098408270925876/edit to edit the server page?

[tight whale]

yes thank you i really appreciate all the help

[proud coyote]

hello can I get support for info about why my bot was declined

[wild stone]

@proud coyote

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

[proud coyote]

this is the reasoning

[cobalt sleet]

You can contact your BR if you have any questions

[proud coyote]

it says though in my bots about description that it publically shows the bots guilds

[proud coyote]

ok may I know how? just through their profile on top.gg?

[cobalt sleet]

In DMs @raw drum

[proud coyote]

thank you so much!

[cobalt sleet]

No problem!

[late grotto]

question:

my bot currently cleans up user commands, without an exception (poor code on my part? yes and it'll be changed) so no commanda will work unless the bot has manage_messages.

however, my bot truly requires this permission for multiple other commands. such as connect4 where it needs to remove reactions in order for the user to play. along with multiple other commands.

my bot has been declined twice now, because it hasn't been given "manage messages" permission as it's not "truly" required for the help command and therefore the help command doeant function.

however, this surely should not be a problem, as the bot should be granted this permission for other commands where it is needed.

[long ferry]

it should only request permissions for the relevant features

[late grotto]

but the point I'm tryna make is, fair enough the bot doesn't NEED to clean up user commands, but it is a function, and a feature, designed to keep the discord server free from commands clutter.

you could argue "it doesn't NEED" to do that... but it's also a fair argument that its a nice QoL feature.

but with the fact the bot NEEDS the permission for other features, why can't reviewers just give it the permission for the help commands also?

where do you cross the line at "the bot doesn't NEED to have this function."

[long ferry]

because we only give permissions for features that request it, aswell as these being relevant for the specific feature

a QoL is not a excuse for requiring all permissions directly

If your commands for example deletes the users caller command, which requires manage_messages, you can make that permission optional and only delete the message if the bot has permissions to that

[late grotto]

so, when being reviewed the help command will be tested without manage messages permission, and then when other features are tested it'll be turned on?

other features that require the permission*

[long ferry]

If a feature actually requires it yes, though dont rely on these permissions being taken away again

lets say you have a command called "clear" that just clears the last 10 messages. That requires manage_messages and we will give the bot said permission to do so

if a command called "say" is just for doing something like "user said: hello" and deletes the "say" command that initialized it, that is not considered a required permission and can be made optional and only delete the "say" command message when the bot does coincidentally have the permission

this is what we would consider fine

requiring permissions for a feature that doesnt actually need it is not fine

[late grotto]

so add pass exceptions to ctx.message.delete and we're good to go?

[long ferry]

yes, that is fine

as long as your bot does not go "I need this permission" on something it does not actually need it for

[late grotto]

so basically you're forcing me to do good code, so I should be thanking you?

xd

fast way is the easy way though😭

[cyan palm]

We looking for safety instead of good coding to be honest.

[late grotto]

yeah that's understandable, my main concern was that the bot ultimately has to have the permission anyway, for other commands. so testing commands without it because its not truly needed seems pointless because the end user will have to enable the permission regardless

[cyan palm]

That is the thing, they wont give your bot that permissions. Because users need to protect their communities and maintain safety. When a bot asks for a permission that doesn’t even need, they will think that it’s not trustworthy

[late grotto]

It does need that permission though.

Not for the help command specifically, but it does need it for other commands.

[cyan palm]

So let’s say someone invited your bot and they wanted to check your bots commands, they cant because your bot requires some permission for help command. Would you give the permission even though you don’t know what the bot actually does?

[late grotto]

Tbh with you mate, I'd assume that any bot that states it's features on the website, features that include "Moderation" and a handful of other features that clearly would require Manage Messages permission, I'd give it that permission. I see what you're saying though and it'll only take a minute to add pass exceptions, so it'll delete user commands if it can, move on if it can't

@cyan palm Mind if I dm you very quick just to clear up a few things? Nothing major mate will only take few mins.

Just don't wanna keep clogging on support

[late grotto]

So after all this, fun fact, my help command actually truly requires Manage Messages permission, to remove the users reaction so they navigate the menu, else they get stuck like so.

[long ferry]

still not something required, this is most common within libraries that provide something like that

[late grotto]

What do you mean? The bot needs to remove the users ⏩ reaction, so they can press it again. Can't do that without the Manage Messages permission?

[long ferry]

you can remove the reaction yourself and re-add it if the bot does not have the permissions to do so

[late grotto]

Not the way i've coded it 🤷

[long ferry]

Not an excuse, still is unnecessary

[late grotto]

So are music bots, you can just go on youtube.com 🤷

[cyan palm]

sure thing

[dusky herald]

hello guys

[empty ingot]

where to report a bot on top ggg

[gloomy shell]

-how2report

[wild stone]

How to report a bot/server

If you find a bot or server is violating the Top.gg guidelines, and would like to report them, please do so using the report button.

From there you can select a reason and add additional information to the report. When submitted, our site moderators will receive the report and open an investigation if deemed necessary.

For more information, refer to this article

[earnest rover]

Howzit Top.gg....hoe do I add my server to your website?

@long ferry how do I add my server to your Top.gg site?

[lethal bolt]

-addserver

[wild stone]

Adding Your Server To Top.gg

So you want to list your server on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

Click here to follow our guide!

[primal void]

is this normal ?

didn't asked for this xd

also, I'd like to know, if a user has left a review on my bot page and wants to delete it, how can they do that?

[grand prism]

By contacting via private message with some active moderator

[grand prism]

Btw searching with tag works fine https://top.gg/tag/antispam

Maybe it's a problem with the word spam itself

[primal void]

yes that's strange

[primal void]

thx

[fallen rock]

How to see my bot is approved or not

[grand prism]

Search for your bot id

#logs message

Like 5 seconds

[fallen rock]

I need to search in log channel

[grand prism]

Just click it

It's link to message

[fallen rock]

Thanks a lot

[grand prism]

No problem

[late grotto]

Just to confirm, is this allowed?

Channel is viewable only by Centurion Devs in the Support server, and is not publicly available.

(obviously I can see where the bot's been invited too from the databases anyway... but i figured i'd triple check because i know you guys are hot on secruity/safety)

[long ferry]

oh yeah thats entirely fine

if its publicly accessible, should disclose that on the bot page/privacy policy

anything logs (as long as within tos ofc) is fine to have internally

[late grotto]

Sweet, thank you for confirming. I just wanted to check incase of account breaches etc, but all the Centurion Devs have 2fa etc anyway so shouldn't be a problem at all.

[ripe furnace]

@floral pagoda@pliant mauve Hi, I hope I haven't disturbed you guys If I did I am sorry can you tell me that how can I add other owner to my bot on top,gg?

[unborn hinge]

Make a team

[long ferry]

what Nick said

making a team is the only way

[ripe furnace]

who can manage the bots and accept or decline

My bot got destroyed

for no reason

can't edit

[long ferry]

not sure what you're referring to

[ripe furnace]

can

can't edit

[long ferry]

logout and clear cache, then log back in

see if that does it

[ripe furnace]

ok

[ripe furnace]

okay testing

nuh

[heavy path]

Do "points" equivalent to amount of votes received?

[ripe furnace]

Thanks

[ripe furnace]

Thanks

[zinc oracle]

on the api?

points = all votes
monthlyPoints = montly votes

https://docs.top.gg/api/bot/#bot-structure

[heavy path]

Alright! Thanks!

[ripe furnace]

one more thing bro

@long ferry see they users not team but are 2 creators how?

[unborn hinge]

I believe it is a team but it just shows the team members as creators 😉

[ripe furnace]

5

4*

[long ferry]

pre-team feature, not a thing anymore, cannot be changed

cant find a solution regarding your issue, try again later perhaps

[ripe furnace]

thx broo!

[sacred tulip]

is it normal that top.gg keeps randomly signing me out and i have to sign back in

[humble eagle]

Do you delete your cookies every day?

[heady grove]

Top.gg error again?

504 error code

[sturdy swan]

Site is down?

[blissful laurel]

I swear this goes down every week

[buoyant crown]

server is down

@long ferry

[light siren]

Thx

@light siren

[floral pagoda]

Thanks, we flagged it internally! :D

[sacred tulip]

no

i have not deleted them for a lot of time

[stoic path]

yes site does not work

(i'm french)

it is blocked on this page to infinity

[ionic pewter]

Same here

[floral pagoda]

Works fine for me at the moment. Can you try a different browser?

[stoic path]

Well, it’s back to normal, maybe cloud-flare who has problems?

[plain pulsar]

I read that we were supposed to get advertising credits each month if we reached 100 votes but I did not get those. And the votes have reset. Why is that?

[floral pagoda]

You can claim your vote credits at the start of next month if your bot reached 101 votes in the month before. Were you not able to claim your vote credits for this month?

[plain pulsar]

I saw online there was an example for claiming them for a bot but it said you could do so for a server as well. My server received over 100 but I can't find a page to claim them

[fervent fractal]

Hello!
Why there is hcaptcha on probot vote , and other bots no hcaptcha

[supple mica]

Based on users browser activity, not a Top.gg issue

[floral pagoda]

Did you reach the 101 votes this month or last month?

[supple mica]

101* You need 101 to claim^

[floral pagoda]

[wild stone]

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?

• When you pay for your winning bid, you can "Pay with Credits".
• If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[fervent fractal]

Your words don't make sense

[fervent fractal]

Can u tell me ? @floral pagoda

[supple mica]

We have no control over hCaptcha

[floral pagoda]

Dylan is right. It's not on us

[fervent fractal]

I just tried to vote for a Pro Bot and I encountered a CAPTCHA. I tried 7 other bots, but no CAPTCHA

[supple mica]

ok

that can happen

[fervent fractal]

Only probot

[supple mica]

Has it impeded your experience on Top.gg majorly in any way? If so, I can pass along the feedback to the team

[fervent fractal]

Try in your device plz to vote for probot and other bots and see

[fervent fractal]

Of course

[floral pagoda]

I get hCaptcha on my phone as well for every vote I do

[prime badge]

How can i check my request approve or denied or status?

For bot

[fervent fractal]

Your words don't make sense

[floral pagoda]

Got declined two days ago: #mod-logs message

[wild stone]

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[fervent fractal]

It's just a vote for a bot why should I solve a captcha

[supple mica]

Again, not something we control or enforce. All I can do is pass your feedback along to the team

[floral pagoda]

-m 476693577586573315 1d Your complaint does not make any sense

[wild stone]

Lashin#0001 was successfully muted

[prime badge]

How this point is a problem ?

• Reaching guild limit without verification

Hnn ?

I applied for verification, they taking time

[supple mica]

When your bot is not verified, your bot can only be in 100 guilds.

If we get that error when inviting your bot to our test server, then your bot will unfortunately be declined.

[prime badge]

Ohh I got you point

How can I apply the same text , copy paste

My bot is in 100 servers my mistake

[supple mica]

I don't follow what you mean here?

[prime badge]

If I want to reapply , i have to write everything?

[floral pagoda]

We don't store the text, yeah

[prime badge]

Lol 😭

[sturdy swan]

؟؟

[long ferry]

what browser are you using

[sturdy swan]

chorome

and brave

[long ferry]

brave is known to cause that issue, it should work on chrome though

try another browser then perhaps

[sturdy swan]

What browser should I use؟

@long ferry

[long ferry]

firefox perhaps it surely doesnt work on brave or operagx

chrome should work too

[sturdy swan]

I use chrome but as you can see it is not working properly

[long ferry]

Try firefox then

or perhaps try clearing your cache on top.gg

-cacheclear

[wild stone]

How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari on iOS or Safari on MacOS
Instructions on Opera
Instructions on Brave

If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

[sturdy swan]

Ok, I'll try Firefox

firefox

@long ferry

[long ferry]

hm weird

are oyu perhaps using any types of vpns or extensions?

[sturdy swan]

I don't use anything, I downloaded it now

[long ferry]

cant really help then since I cant seem to reproduce the error you're getting

is your browser perhaps right to left? such as with language like arabic/hebrew?

unsure if thats the cause though

[plain pulsar]

yes, but I'm like asking for a link. I literally do no see a section on the sight to claim my vote credits at all

and the vote credit support has no link that I can see either. It has a ss of someone claiming them for a bot but I don't have a page that looks like that

[floral pagoda]

You can claim it here: https://top.gg/bot/YourBotID/votes

[plain pulsar]

Thankies~!

[tired elm]

Whats the official server for poke Catcher?

[floral pagoda]

Remember that this is only possible in the following month if you reached 101 votes this month for example (So you can claim it in about 1-2 days)

[tired elm]

I can’t find it

[plain pulsar]

this link says bot- does it work for servers? because I'm getting a 404 error.

[long ferry]

replace the "bot" with "servers" and add the server id

Should be the same

[sturdy swan]

not my bot but spotted a review that very much breaks the guidelines

bot link https://top.gg/bot/759308042105389076

[plain pulsar]

is it like this because something is wrong or did I mess up?

when I put down votes in the link, it converts it to analytics

[novel socket]

When will the votes reset?

[final urchin]

unable to delete team

anyone to guide?

[slate vault]

Just go to this link: https://top.gg/servers/[your-server-id]/delete

Replace [your-server-id] with real id

[final urchin]

ty but its bot. so would shift it to https://top.gg/bot/id/delete

[slate vault]

Yeah

[rare flame]

Help

I want to give role automatically if someone voting server
How can I do that

[lethal bolt]

#topgg-api

[dapper walrus]

@long ferrysorry for ping but i really need help

today is 31 but still not getting the claim credits options

[wild stone]

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?

• When you pay for your winning bid, you can "Pay with Credits".
• If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[supple mica]

You did get 101 votes, right?

Possibly try again tomorrow

[dapper walrus]

118 bro

[dapper walrus]

oky

but you see a message in ss it says credits will be reset at the start of month

[mighty basalt]

Hello top.gg won’t let me add my server to it

[calm solar]

add the topgg bot

[mighty basalt]

It’s been like this for 20 minutes

[mighty basalt]

?

[calm solar]

@small lantern

[mighty basalt]

oh ok

ty 🙂

[gentle garnet]

I am stuck at this page, already deleted website data for top.gg (iso/safari)

[hollow gyro]

site not working for me

[hollow gyro]

@zinc oracle

[torn wasp]

Well

[sturdy swan]

c'est cloudflare, pas top.gg

tu as réessayé depuis?

[torn wasp]

là il y a des chantiers près de chez moi donc j'ai pas de réseau wifi

[slate vault]

Try to clear you cache

-cacheclear

[wild stone]

How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari on iOS or Safari on MacOS
Instructions on Opera
Instructions on Brave

If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

[slate vault]

Or change browser

[sage oak]

hi ..when i need to submit my bot

[torn wasp]

No I clear the cache before and It wasn't working. But now the website is working

[sage oak]

<@&817055174613794826>

[slate vault]

Okay

[sage oak]

@slate vault ?

[slate vault]

How can i help you?

[sage oak]

when i click on next step and Submit Bot it get me back to Bot Details

[slate vault]

Does it give any error?

[sage oak]

just like this

now I have to rewrite the Submit

[slate vault]

Website is working for me so i dont know…

Have you tried it only once or?

Maybe try to change browser

[sage oak]

3 time ?

[sage oak]

I did it

and same

[slate vault]

If it doesnt work please wait for somebody from support team, you dont have to ping them

[sage oak]

ok

Thanks for your time

[slate vault]

No problem!

[dapper walrus]

i still get the claim button today is 1 date

but still not getting the claim button whats that?

[half kettle]

Why can't I claim my credits? There is no button to claim.

It's been like this for 2 straight months.

[flat quiver]

?

[dapper walrus]

still got same issu

<@&817055174613794826> sorry for ping but i really neeed help

[gloomy shell]

It can take a few hours for the cache to update - also you need a new vote for the month of june.

[gloomy shell]

^

[sage oak]

🙂

[sage oak]

any support ?!!

[long ferry]

Try a different browser

[sage oak]

I did it

[ornate crescent]

I keep getting this error in the ss and it just stays stuck like that...

Ive tried opening in different browsers and it does the same thing

Its been like this for almost 3 days now

[sturdy swan]

Yes for me also same

[dapper walrus]

bot already have 120 votes but i can't get any claim button so what can i do

can you tell me the confirm dste so i can redeem or not ?

i wanna put that money on auction but badly not get any button to claim the credita

[desert bloom]

just vote 1 more time now, you should be be able to claim after

[dapper walrus]

after some hours or what

[desert bloom]

instantly

[dapper walrus]

thanks man i got it

[sturdy swan]

This problem appears a lot What's wrong with the site??

[long ferry]

That is likely related to cloudflare, could you try a different browser and ensure you're not using a VPN for example

[sturdy swan]

I do not use VPN and also I tried more than one different browser and that is the same problem?

[long ferry]

You could try reaching out to cloudflare

[boreal pumice]

I'm in the same situation as other members above. I've collected 101 votes before end of month and at today I don't see any credits or button to reedem it. Why ?

Ok, after 1 voting done now button showed 👍

[hardy lion]

Hello, my bot seems to have disappeared from search results very suddenly. Is there a reason this may have occured?

[fiery forum]

Hi why am I not able to use gems? for hunting

it's working now thanks

[light rain]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[lone ether]

did you submit the bot for review?

[zinc parcel]

I have problem trying to vote for bots, am I at the right place or should I ask somewhere else
EDIT : ok found the problem, deactivated ublock

[hardy lion]

no it’s been approved for a good few months now. has been in top 3 results for a certain search phrase and top in relevance, and votes and suddenly it’s not showing in the appropriate position. especially on votes (it has more than everyone currently displayed)

[lone ether]

what's the ID?

[lone ether]

whats up?

[hardy lion]

1028956609382199346

[light rain]

#mod-logs message
Didnt you request to delate it?

[zinc parcel]

when tried to vote, it was stuck and saying my connection wasn't stable so i was left waiting for an eternity but i could still access top.gg, just not the page where I had to vote. I just tried deactivating my adblock and it worked fine

guess that was the problem

thanks anyways

[lone ether]

it was submitted and approved again

[lone ether]

your bot page is there, not seeing an issue on my end

[hardy lion]

meh i dunno might just be because of the new voting month. i’ll give it a day to see if it resolves itself

[lone ether]

oh your votes, yeah they get reset

[hardy lion]

yeah naa i know but i currently have more than the top 6 bots when you search the phrase “bump” which is the phrase i used to place under

[inland hedge]

please let me link the yelan music for add to server

[supple mica]

Not too sure what you're looking for?

Is this Top.gg related?

[sturdy swan]

hi

[long ferry]

Hello, need anything?

[unborn hinge]

10 mil on my bank account please

more if you want to get rid of your money

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[unborn hinge]

nvm

[plush glade]

how to remove someone as server owner on Top.gg

[long ferry]

by either moving the server to a team or deleting the server and re-adding it

[dry storm]

my bot's profile picture on this page isn't correct, how do i fix it?

i tried that, but it still shows the !L

733409243222507670

wait what refresh button are you talking about? is there more than one?

oh wait it fixed itself nvm

ty

now i leave before i get pinged 99999x in #logs

[humble eagle]

no

what gift?

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[spring cedar]

why I am not able to claim 15$ credit on topgg

I am not getting claim button

[unborn hinge]

you must have 101 votes

[spring cedar]

yes i had 100+ votes

but my bot's vote still not reseted

[long ferry]

On the next vote it should appear

[signal parrot]

The rate of 1 star is too much for this bot to affect it with something? For example, they will remove it from topgg?

[long ferry]

We do not remove bots based on their rating or their vote count or it's uptime

We only delete it if it either violates our guidelines (in which case we'd likely contact you first) or is deleted on discords side

[sturdy swan]

Why was the voting award (credit) canceled? @long ferry

[humble eagle]

this is not probot support. Ask here: https://discord.gg/probot

i don't see any problems on top.gg if you received this message. it seems top.gg has done its part

and why I can't join their support server. it says error 503

[long ferry]

Try again later then, if the site said successfully voted and you didn't get any rewards, isn't related to top.gg, sorry

[timid crown]

781379191077339176 says he can't vote

is there an issue with top.gg?

he says it's down for him

[long ferry]

What exactly are they seeing when trying to vote?

[timid crown]

nvm it's fixed now mb

he just kept saying it was a blank screen for him when he tried to go onto the website to vote

now it's working

[grand prism]

If it breaks top.gg guidelines - yes

[long ferry]

if not, no

their review could be considered their opinion about their ban from your server, this is entirely fine and not against our guidelines

seeing the review:

owner does not own codes he distributes
I would not consider that against our guidelines

[worthy pine]

It's not letting me list my discord server

It's just empty

But i am

[grand prism]

How is top.gg supposed to check if it's true or not?

[long ferry]

press the reload-icon on the top-right, then logout and back in

that should fetch your servers

[worthy pine]

Okay

[grand prism]

To remove a review, he must contact a moderator anyway

[long ferry]

you can either reach out to them asking them on their reasoning of said review, or you'll have to understand that reviews are feedback towards your server and you'll occasionally have reviews you disagree with

[grand prism]

You can't have only 5 stars reviews

[exotic peak]

Hello, so my bot votes are gone 12-14 hours ago my bot had 7 votes now it has 1 can someone tell me why has this happened. Thank you in advance!

[ocean vine]

votes reset on start of each month

[exotic peak]

oh i didn't know thank you so much

[sturdy swan]

Hi, i want to tranfer ownership of my bot to another user. I have created a ticket but they said you have to dm to online moderator in discord. Is anyone able to help me about that? (tag me)

[keen basin]

wow

[gentle patrol]

When I try to vote for a bot I get this?

[cyan palm]

Is the bot approved yet? If not you cannot see the vote page until it gets approved.

[gentle patrol]

it's working now, not sure if it was just an error on my side or what. And the bot has been approved for over 3 years now lol

[weary oriole]

Is there any chance of getting "troll" reviews removed?

[coral relic]

[gentle patrol]

It was for coiunting lmao

also hello B

Dat's your new nickanme from me, not Bee but B

[coral relic]

ez never check here, and i see you lol

[noble wing]

The thingy isnt working

I keep getting this kinda thing when i try to opem the site

[cyan halo]

Hihii my bot was declined and i messaged the reviewer but no response

[gloomy shell]

I would wait up to 24 hours for a response, and then message again. If you haven't gotten a response after 48 hours you can contact a community manager

Our Reviewers are volunteers and have to deal with real life responsibilities first

[cyan halo]

Oh okay i see

Thank you :3

[gloomy shell]

Yw!

[cyan halo]

True! ❤️

[rigid lantern]

Hello there, I wanted to know how can I give my bot for review so, it can be put on Top.gg

[long ferry]

-addbot

[wild stone]

Adding Your Bot To Top.gg

So you want to list your bot on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

Click here to follow our guide!

[long ferry]

-upto

[wild stone]

When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[long ferry]

Read the how the bot reviewal process works

[rigid lantern]

I already read it mostly

Still, thank you

[sturdy swan]

my server and my account banned
https://top.gg/servers/1061010493797568512

can i change invite link there to my new server ?
it same of everything

[long ferry]

Not allowed no, you have to re-add your new server

[sturdy swan]

i was have alot of upvotes

[long ferry]

Votes reset every month

[weary oriole]

still not able to set a background url

https://i.imgur.com/JJnV5Xw.png

[coarse igloo]

I need help

I'm trying to vote for a boy but this keeps popping up

and everytime the verification fails

@steady finch could you help please?

@floral pagoda

[sturdy swan]

any moderator active? (tag me please)

[floral pagoda]

Try a different browser or something

[coarse igloo]

I did it's the same

[sturdy swan]

@floral pagodacan you help me about ownership changing?

[cyan palm]

Known issue, there's no current ETA

[floral pagoda]

Please contact an online moderator about this

Ownership changes are not possible though

[cyan palm]

Feel free to dm me

[sturdy swan]

Okay

[floral pagoda]

If you are talking about a server at least

[coarse igloo]

try using this link https://cdn.discordapp.com/attachments/1097208896256475297/1114174902522626048/1685710186313.jpg

@weary oriole

[cloud yacht]

Why I can't setup reminders?

[long ferry]

Still not fixed, no eta

[weary oriole]

alright thanks

[weary oriole]

you can only use imgur links

[coarse igloo]

bruh

[coarse igloo]

IS There an app for top.gg or not

if not I totally recommended making on ebecause the website has a lot of bugs

[fluid birch]

There's not

[coarse igloo]

this

[fluid birch]

Try another browser

[coarse igloo]

I did

same thing happening on every browser

[fluid birch]

afaik that check is handled by a third party, Cloudflare. If you use a VPN or content blockers such as a JavaScript blocker or an adblocker try disabling those

[coarse igloo]

I dont

and yes it's cloud flare

[fluid birch]

Then I recommend you check Cloudflares support forums

[coarse igloo]

from where

does google 2 step verification affect that

I disabled everything and its still happening

[ripe furnace]

how do I apply for bot reviewer ?

[wild stone]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information to apply!

[long ferry]

This is related to cloudflare

You could try reaching out to their support

[coarse igloo]

bruh

I turned off desktop site and it worked

[ripe furnace]

Cloudfare can ban ips don't allow suspicious people and more

that may be a reason

[coarse igloo]

nah

[torn wasp]

voting...

[long ferry]

this is related to cloudflare

-cloudflare

[wild stone]

I'm stuck on the Cloudflare loading screen

We recently made some changes to our Cloudflare setup which may result in you having difficulty accessing all or part of our services.

Luckily there's a simple fix! Please try the following:
Clear your browser's cache and cookies.
Close out of your browser entirely and try again.

If this still doesn't solve your issue: You can try the solution offered in this Cloudflare forum post.

[torn wasp]

it's the samee thing

wait

still the same thing

[long ferry]

Yup we cant help

refer to cloudflares page

[outer grove]

-cloudflare

-cloudflare

[long ferry]

staff only

read above

[outer grove]

oh

[outer grove]

i wanted to see what it does

[long ferry]

it does this

[outer grove]

i wanted to know the online side of it

like when it works

but its ok

[desert bloom]

Bots arent sorted by votes anymore? https://top.gg/tag/anime
Whats the point of having votes if your bot not even in the list and bots with way less votes at the top.
Please improve this, votes are not helping like this.

[subtle pike]

Can i add bot can be customizable from website?

Ping me when anyone replies

[shell inlet]

yes you can

[subtle pike]

But how @signal echo reviewer can understand?

[grand prism]

Just leave them a note

[subtle pike]

How?

Which bot reviewer

[long ferry]

reviewer notes

on the bot page

there is a field for that

[subtle pike]

Ok

[rare wyvern]

How can I give the reviewer more credits to try my bot? It has a small free trial but I keep getting denied because the reviewer doesn’t have enough credits.

Ok

[long ferry]

You could add a reviewers note that tells them to reach out to you regarding that

or if possible too, whitelist our vc for usage

-verification

[wild stone]

The only guilds we might invite your bot to regarding Top.gg-related things such as verification or polls are:

• 333949691962195969 - Top.gg Verification Center
• 264445053596991498 - Top.gg
• any guild owned by a user with the role <@&767389896133443625> in this server.

Any other guild claiming to be affiliated with Top.gg's verification is very likely false.

[long ferry]

verification center

though I'd also suggest adding a proper error message that tells the reviewer that it is due to that

[deep owl]

can i join staff?

[long ferry]

-apps

[wild stone]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information to apply!

[fossil hatch]

You need design

[zinc oracle]

what?

[fossil hatch]

You need a designer

@zinc oracle

[long ferry]

top.gg doesnt look for designers no

[fossil hatch]

#announcements message

[long ferry]

thats an event that is looking for a server banner speficially in the theme of summer

thats not an announcement that top.gg is hiring designers

[gentle garnet]

everyone can submit images (if it follows the rules stated in the announcement you linked)

[keen reef]

error 503?

[long ferry]

Yes seeing it too

[prime ether]

Yeah looks like there is a issue right now

getting 504

[acoustic karma]

How t log in on top.gg

[fallow cedar]

im not getting any errors, just tells me to log in and i cant, they said theyre aware btw

[prime ether]

Nice

[latent crown]

web site?

[long ferry]

read above

[latent crown]

can you answer

[long ferry]

-status

[wild stone]

We are presently encountering a service disruption.
For additional details, kindly refer to the #site-status channel.

To receive notifications regarding future incidents or updates, you may assign the "Site Status" role to yourself by going here: id:customize.

[long ferry]

Yes

I have

[long ferry]

here

[latent crown]

ok

[opaque ore]

It’s looks like im not the only one experiencing log in error

[rare wyvern]

It does have a proper error message, so I don't know why they didn't realize that it doesn't work. I'll add a message for the reviewer.

[tall hawk]

Is the site down

Its not working

[long ferry]

seeing the testing of your bot, your bot doesnt seem to have said anything

have you actually tried reaching out to the reviewer

[rare wyvern]

Yes, they didn't respond.

[tall hawk]

The site is not working it keeps giving error

[long ferry]

give them another heads up

[rare wyvern]

This is the message the bot sends

[rare wyvern]

Running into the same issue

[tall hawk]

Same here

[long ferry]

Yes we're aware

already reported it

[opaque ore]

Ahh wasted the whole night staying awake just to vote. Oh well better sleep now. And goodluck for the fix.

[final swallow]

bro votes are fucking broken again

tried on three browsers

chrome

edge

safari on my phone

[weary oriole]

Any staff (Moderators) available for review related requests?

[long ferry]

requests?

ask away

[weary oriole]

¯_(ツ)_/¯

[long ferry]

Need some further context

[weary oriole]

Basically about reviews that do not express any actual feedback about the bot but rather contains "spammy" content

id like to have those removed

(if possible)

[long ferry]

sure what bot/server

[weary oriole]

https://top.gg/bot/1042085699257634826

if possible both, but if that wont work then simply the review saying "hi"

Hello, my bot got recently added to the website and I suddenly received a rather "useless/unfriendly" review stating "shit" (yes, that's all) even though the bot got added like around the same time they reviewed the bot. Around ~2-5 minutes time difference from the review and the bot getting added to the website.

Approval Message: Discord Message

I rather would like to have both removed as none of them state actual feedback about the bot and it's features and is rather used as "messaging tool", thanks.

my ticket request ^

[long ferry]

yup done, both removed

[weary oriole]

thanks, have a nice day

[sturdy swan]

How can i join the event

is it to late?

[cyan palm]

Feel free to read this announcement. You're not too late, deadline is in 14 days. Good luck

#announcements message

[sturdy swan]

i did

but were is the handin?

opp nvm

[cyan palm]

Click this link and you'll see the application form
https://discord.gg/dbl?event=1114188999234437172

[fallow skiff]

Hello Support, could you help me?

I'm trying to make a vote command for my bot that goes straight to his page on top.gg

But it wasn't working, so I tested it with an eval command and got this: {"error": "Unauthorized"}

I am currently using Bot Designer for Discord as and my bot was approved in top.gg, what could it be, My bot already appears in the search tab if it is that it does not appear in the search tab.

[zinc oracle]

So you're just linking to the vote page?

[fallow skiff]

Sorry, I didn't understand correctly, could you explain better?

[zinc oracle]

What are you trying to do? just send a message with a link to the bots vote page?

[fallow skiff]

I'm trying to make a vote reward for my bot, but the top.gg api is giving this error

[zinc oracle]

ah #development then

[fallow skiff]

Just one more question, can I talk about my question through this channel?

[floral pagoda]

Top.gg questions are always welcome here! :)

[sturdy swan]

**Dear Mods!

Hey I am manish ,
Owner of ! ParadoxPure
It is a Music Bot,

My question is can i change my bot cmds ?
I mean i want to make it multipropose bot.

Can i do?**
My bot is approved by top.gg 13-16 days ago!

Tag me plz while you replying

Ok

But can't believe Until mods should not tells.

Ok thx , can i dm you i need your some suggestions for my bot?

@umbral nova

[cerulean ember]

For sure, you can make changes to your bot but do follow all the guidelines. I would also suggest you to change description of your bot when you do changes which can help new users

-guidelines

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[cerulean ember]

“Bot guidelines”

[sturdy swan]

Thx 🙏

[keen basin]

Hope you guys know that guys bot is a literal clone of https://github.com/diwasatreya/Music-Bot-v2 🤣

[cerulean ember]

-how2report

[wild stone]

How to report a bot or server

If you find a page that violates our bot guidelines or server guidelines and would like to report it, please do so using the report button.

From there you can select a reason and add additional information to the report. When submitted, our site moderators will receive the report and open an investigation if deemed necessary. You will not receive any notification about the resolution to your report.

For more information, refer to this article

[keen basin]

alright, i used grep.app haha

also other bot lists

seems to be exact clone to me, i tested it and everything

[cerulean ember]

Like i said

[keen basin]

altight thanks

[fallow skiff]

Hello, I have a question about which support channel I should talk about the top.gg api that checks if the person voted, is it right here?

[gloomy shell]

#topgg-api

Read the pins and feel free to ask questions 🙂

[fallow skiff]

Ok thanks

[forest basalt]

How can I list my server in your website?

[ebon tinsel]

Auctions are broken, i wont let me “verify” to get into auctions.

[thin stream]

@ebon tinsel Do you still help.?

[ebon tinsel]

?

When I click on the verify email it brings me back to the same page & asks me to send another email.

I do that and it loops

[gloomy shell]

Make sure you're clicking the "request email" button and the "verify email" button in the same browser

also dont listen to whatever that guy said in dms, probably trying to scam you

[ebon tinsel]

oh thanks

[rigid lantern]

Hey I just had a query, if I put up a new version of a bot will it be fine if the previous one is still up but, doesn't work anymore?

[long ferry]

Best is to delete the previous one before submitting your new one

[snow vector]

My bot used to have 20 votes, but now it has 2. Why?

[grand prism]

Votes reset every month

[snow vector]

oh

ok

[distant egret]

Are there any problems in the firefox browser that when I try to open a server page or click on a server link, both of them do not work?

[long ferry]

Could elaborate what you mean with "both don't work"

[sweet kelp]

Users don’t receive a role upon voting despite bot having manage role perms and the bot being higher then the role

[balmy osprey]

#support

[weary oriole]

unsure if thats the issue but i see ur using abp

[distant egret]

altogether closed

[floral pagoda]

Try to disable your adblocker and see if that fixes it

[sweet kelp]

[floral pagoda]

There shouldn’t be any problems with this. Check your AuditLog when the bot stopped or re-invite it

[distant egret]

Currently, it works, but a main page, when I set a refresh for it, it takes time for it to take a refresh. Ty

prblm back

[rigid lantern]

Good point but, the thing is I don't have the access to the previous bot we put up. I tried reporting but, it requires a evidence which is justified, but I couldn't prove it to the mod. 😅

[rigid lantern]

You could try Google chrome and see if it fixes it first, if it doesn't there's another issue there.

[floral pagoda]

Hm, don’t really think this is a Top.gg issue, rather something on your (browser) side

[long ferry]

either that or you got ratelimited on something in the backend

[distant egret]

It was working normally

[long ferry]

-cloudflare

[wild stone]

I'm stuck on the Cloudflare loading screen

We recently made some changes to our Cloudflare setup which may result in you having difficulty accessing all or part of our services.

Luckily there's a simple fix! Please try the following:
Clear your browser's cache and cookies.
Close out of your browser entirely and try again.

If this still doesn't solve your issue: You can try the solution offered in this Cloudflare forum post.

[atomic stag]

thx

[sweet kelp]

I did still no work

[long ferry]

voting worked with no issues at all on my end

[sweet kelp]

oh mb

[cyan halo]

if i changed my bot name after submitting will it get rejected?

but i refreshed data and changed everything in the webpage

[calm bobcat]

@ staff. I was told to ask again if the problem wasn't resolved in 3 days and it hasn't 😦 my server on the website is not discoverable even by direct name search. I am the admin and I do have it set up properly... can you help please?

[sturdy swan]

??

[keen basin]

known bug

[long ferry]

Shows up on my end

[calm bobcat]

Why not on my computer or my phone?

[grand prism]

Click on "discord servers"

You are looking on discord bots

[calm bobcat]

Thank you.

[sturdy swan]

Hi, I need to Change the Bot Name and also Bot avatar On Top.GG. how to do that? my Bot is in anthor name and anthor avatar

but in Top.GG it's looks like this

Any Solution?

[grand prism]

Click "refresh data", then "edit" and "save"

[sturdy swan]

Thanks bro 🙂

[sturdy swan]

My bot released now 5 days ago

but idk why the msg still there?

[grand prism]

Yea, that's fine

It's gonna stay like that forever

[long ferry]

Only visible to you

[fickle bison]

How can I have my bot send a embedded message when someone votes for our server? Code language is discord.py

[long ferry]

using webhooks, you can look into the docs for that: https://docs.top.gg

[rare wyvern]

I submitted my bot again with a note for the moderator, but they decided to ignore it and threaten to ban me from top.gg. They just said that "/chat does not seem to function/work," even though it clearly does in any server I have seen my bot used in. Does anyone know why they think my commands don't work?

[unborn hinge]

contact the reviewer

in their dm

[long ferry]

They should definitely read the reviewers note

dm them please

[sturdy swan]

How do I check the status of my discord bot submission?

[long ferry]

-upto

[wild stone]

When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[long ferry]

theres no direct way to check the status

though yours was declined

[wild stone]

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

[sturdy swan]

thank you

are there requirements that we're supposed to meet?

[unborn hinge]

i checked its around a day

[sturdy swan]

Right I forgot bots are supposed to be up and complete before applying, thank you Aurel!

[floral pagoda]

https://support.top.gg/support/solutions/articles/73000502502-bot-guidelines

Late to the party, still worth knowing the link exists

[sturdy swan]

Thank you bro

I'll re-apply in a month or so

[edgy spoke]

help i can't vote on top.gg

what are the possible reasons for that

[long ferry]

what are you seeing when trying to vote

[edgy spoke]

ok so when i clicked on the button to vote, it simply said "thanks for voting!"

but nothing happened on the bot i was using

[long ferry]

if you havent gotten any rewards for voting, thats an issue on the bots end

[edgy spoke]

but everybody else on the bot said it's working

also, it worked on my phone

but not my pc

[long ferry]

like I said, rewards are given by the bots, top.gg only has the mechanics behind it that lets a bot know when a vote has occurred

[edgy spoke]

weird, it only happens to me

[pulsar rock]

rankings on the site are still messed up

not in order by votes

[gloomy shell]

The first few days after a new month are always messed up, it normally takes until the fifth or sixth to settle.

[stoic socket]

is there a premium badge on the site

not there for me

[floral pagoda]

There should be...

Will flag it

[stoic socket]

tyty

[torpid burrow]

F u

B

U

[stoic socket]

?

[torpid burrow]

T

T

H

O

L

E

[stoic socket]

@floral pagoda hi

[torpid burrow]

spells BUTTHOLE

[floral pagoda]

@torpid burrow Please stop spamming

[torpid burrow]

I am spelling a word

[floral pagoda]

Well, there's no reason to do so

[torpid burrow]

https://tenor.com/view/cat-staring-cat-cat-staring-cat-stare-facetime-gif-26137754

[floral pagoda]

-b 1070570975327957102 Spamming, Mode of expression

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

Frosted Cookie#3986 was successfully banned.

[long ferry]

Or banning

[spice hill]

Hi Where Can I Check If My Bot And Support Server I Added To Top.ggy Is Approved Or Is Pending?

[shell inlet]

-notified

[wild stone]

@spice hill

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[spice hill]

Thanks

[sturdy swan]

why I cant set a background img??? it's really a JPG image that uploaded with Imgur website. but TopGG dont giving to upload the background it showing a error

any solution?

[grand prism]

Unfortunately no, the bug is known and has not yet been fixed

[sturdy swan]

oh kk

[ripe furnace]

I need help from bot reviewers

@toxic zephyr

[toxic zephyr]

Hi, How can I assist you?

[ripe furnace]

bro can you re launce my bot because it is stuck at 2 votes not promoting can you make all votes everything 0 or relaunce it pls

[toxic zephyr]

I'm sorry but I dont seem to understand what you mean by "relaunce". Votes reset each month when a new user votes

[ripe furnace]

can u delete my bot and re add it with new database

[toxic zephyr]

I dont have the authority todo that and thats something I believe we dont do, but to be more certain I suggest asking a moderator about this

[ripe furnace]

CAN i DELETE AND YOU REVIEW IT AGAIN + ITS VERIFIED SO YOU GUYS SHOULD HAVE NO PROBLEM THEN?

[toxic zephyr]

No.

[ripe furnace]

huhh why?

[ripe furnace]

why can't I do it

[toxic zephyr]

That might be a bug with the site, ask a mod to handle it. But quick warning: If you delete the bot with the intent of adding it again, it will be declined

[ripe furnace]

with the intent wdym bro? intents are already approved by discord

so it won't ever

@lethal bolt

[toxic zephyr]

With intent I try to mean intention, I will let the mod that you mention handle this topic.

[ripe furnace]

it won't bro

@steady finch

Bro can u delete my bot

[steady finch]

To delete your bot, dont add your bot name, just type the "DELETE"

[ripe furnace]

Oh thanks

@steady finch I re added my verified bot can you review now?

[steady finch]

I will not be able to do that. You'll have to wait like the others in queue.

[ripe furnace]

ohk

[wild stone]

@ripe furnace

When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[cyan heart]

Do I have to re-add the bot if it's rejected?

[grand prism]

Yes, of course when you fix this issue

[cyan heart]

ok

[warm tide]

which part of top gg api allows us to read number of votes a user have for particular server

[long ferry]

theres no api for servers

if you're planning on tracking votes for your own server, consider using webhooks

https://docs.top.gg

[warm tide]

i mean i just wanna check the number of votes user have, already having the vote tracker using the webhooks

[long ferry]

yeah the api doesnt support that, like I said only through webhooks and tracking that yourself

[warm tide]

does it supports showing how much votes a particular voted user have?

[long ferry]

it doesnt no, but it allows you to receive events for voting, then counting up the votes yourself

[vagrant lynx]

When I bump it showns that you are qauatrined.
What can I do?

[warm tide]

kk

so i have to manually add it

[vagrant lynx]

@long ferry

[long ferry]

what do you mean quarantined?

[warm tide]

after each vote event for that vote user it will increase the vote count of that user

[vagrant lynx]

When I bump it shows that you are quatrined

[long ferry]

keep in mind that with webhooks I am referring to making code that is able to handle data sent by top.gg

so what you do with that data being sent is up to you

[long ferry]

still doesnt really help, could you show me an example of what you're referring to

[vagrant lynx]

Wait

[warm tide]

theres is nothing vote.user.votes or anything

kk

[long ferry]

yes because thats not provided on the webhooks, the docs mention whats sent by the webhook

including the user id of the user who has voted

[warm tide]

ok ic

[long ferry]

allowing you to track that on your end

[warm tide]

got it

[vagrant lynx]

When ever I bump this comes

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[long ferry]

we do not provide support for sofia

sofi*

[vagrant lynx]

Then?

[long ferry]

reach out to their support

see above

[vagrant lynx]

Ok

[tacit creek]

-help

[wild stone]

Bot Commands

Commands for Your Role:
avatar
botinfo
help
ping
roleinfo
serverinfo
userinfo

Jun 4, 2023, 10:30 AM

[stoic socket]

#commands

[white brook]

What is the average time of approval?

[long ferry]

-upto

[wild stone]

When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[white brook]

Aight thank you

[sturdy swan]

Hello, I take the liberty of contacting you again.
I uploaded my bot on May 19, 2023, it was added to your verification center on May 22, 2023, i.e. 3 days after the date of my request.

In the meantime, I therefore had contact with one of your testers where I told him that if he had any questions about the operation of the bot, I am available (since it is a concept that you never had now).
However, since that date, I have had no feedback, my bot's system has not been tested by your services and I do not understand why?

Tomorrow it will be 2 weeks who is in your test server, what's going on?
Isn't this an oversight?
I don't want to be pushy and rushed, but I'm just misunderstanding.

Good for you,
Skoozz

[long ferry]

We're still internally deciding on something regarding your bot, which currently takes longer than expected

Can't give much information as of what

[sturdy swan]

Ok ok I'll wait a little longer
Thank's to you!

[long ferry]

Can assure you though, we haven't forgotten your bot, we just cannot continue with reviewing it until said decision is made internally

[sturdy swan]

Ok no problem I can understand in this case, it is not a bot to be taken lightly.
If you have any questions to ask me or even arrange a voice interview to discuss the bot with one of you or your managers, I am available at any time.
NB: I speak French, so if you want voice contact, I prefer in French.

Thank you for taking time for me
Skoozz

[unborn hinge]

i tried it yesterday it didn't work

[true lark]

Kralbot?

[hard jackal]

Hello there, the site has issue i can't vote for a bot or something ?

[long ferry]

What are you experiencing when trying to vote

[hard jackal]

he stay on page "Check that the connection to the site is secure." and it goes round in circles

@long ferry

[long ferry]

-cloudflare

[wild stone]

I'm stuck on the Cloudflare loading screen

We recently made some changes to our Cloudflare setup which may result in you having difficulty accessing all or part of our services.

Luckily there's a simple fix! Please try the following:
Clear your browser's cache and cookies.
Close out of your browser entirely and try again.

If this still doesn't solve your issue: You can try the solution offered in this Cloudflare forum post.

[long ferry]

?

[zenith vapor]

Nice

[hard jackal]

Ok problem fixed thanks

[dim elm]

Uh is there a reason of why my server was randomly deleted after more than 1 year of being in top.gg and without any reason?

[gloomy shell]

You can search your servers id in #mod-logs to find the reason - we normally only delete servers if their invite is invalid and we are unable to regenerate the invite. We recommend keeping the top.gg bot in your server and making sure it has perms to create invites to prevent that from happening

You're welcome to add it back and make sure it has a permanent invite

[sleek jetty]

Hi

[lavish gale]

So I added my server and everytime I try to open its page it says 404 error

Do I have to wait till top.gg make changes?

[long ferry]

seems like the listing wasnt filled out yet

go to /edit on your server page

aka https://top.gg/servers/1027253055089033287/edit

[lavish gale]

ok

@long ferry Can you uh change my nickname to Amsy?

Sorry for ping btw

[long ferry]

You can change your display name on discord

actually nvm

done

just reset your name

[lavish gale]

ty

[pulsar rock]

Is this a bug or this is expected? Why does it have to take so long to stabilize?

[gloomy shell]

Currently it's expected - vote counts reset at midnight utc on the first of the month, but on the front end they don't reset until the bot has received a new vote. So sometimes bots don't get a vote for a while and they still show their old months vote counts.

We hope to stabilize this in the future and make it more real-time, but it isn't a priority at the moment as we work on other bugs

[astral plinth]

Guys

Who plays rblx

I play it

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[pale python]

Only pikaMinecraft i play

[pulsar rock]

Hmm odd, because it shows a bot that has like 5 votes would be ranked higher than one with like 70, but 5 would imply they already received a new vote.

a day or two is whatever but a week is 1/4 of the month

it seems to be slightly fixed now anyways so it's all good

[gloomy shell]

Yeah its not ideal. We hope to speed up the process eventually soon

[olive shard]

My bot is not a clone bot but bot reviewer saying that my bot is clone of lavamusic but this is not true please anyone can help me

[unborn hinge]

Contact the reviewer

[olive shard]

Ok

[copper canyon]

hello so i have a question. If anyone knows please stick to the question. So, using a bot handler by our fellow developers allowed to be used and edited to later be able publishing the bot on Top.gg?

or should it a be scratch thing including Handler and etc...

[long ferry]

bot handler?

could you elaborate

[copper canyon]

owm oke so basically I meant command handler >_<

[copper canyon]

Like using a basic handler and then add to commands and more details to it.

[long ferry]

thats fine? dont see any issues with that

we dont moderate how you code your bot

as long as that still follows our guidelines

-guidelines

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[copper canyon]

Ill read that thoroughly to understand

thank you ❤️

[civic linden]

if my bot is offline for some reasons should i add announcment on top.gg or not?

for my bot users

[glass peak]

Anyone know why this is happening? I haven’t been able to vote for five days

[long ferry]

-cloudflare

[wild stone]

I'm stuck on the Cloudflare loading screen

We recently made some changes to our Cloudflare setup which may result in you having difficulty accessing all or part of our services.

Luckily there's a simple fix! Please try the following:
Clear your browser's cache and cookies.
Close out of your browser entirely and try again.

If this still doesn't solve your issue: You can try the solution offered in this Cloudflare forum post.

[long ferry]

thats up to you

we do not delete bots based on being offline

[civic linden]

alrighty thanks

delete button is not working

[late grotto]

where do i report weirdos?

[livid snow]

I can't edit my top.gg description because of this

I already had this background for months

[long ferry]

known issue, you can save your changes when you remove that for now

[long ferry]

if related to top.gg, feel free to dm me

if not, not

[tribal scarab]

i cant start Siscord Anymore

[long ferry]

?

[livid snow]

Will it delete my background?

[long ferry]

it will

[long ferry]

we do not provide support for discord clients that violate TOS

[tribal scarab]

it dont will i have wait for 3 hour

[tribal scarab]

i dont violan the TOS

[livid snow]

Ah. Rip. I suppose there's no work-around to get both working?

[long ferry]

it is, but again we do not provide support for it

[long ferry]

not as of now no

[leaden scaffold]

Hi,my server has been locked becouse profile of group contained nsfw content i tkink, Can my server be unlocked if i changed it?

[long ferry]

Sure, reach out to the moderator who has locked your server, they should be mentioned on the lock notification

[leaden scaffold]

thaks

i know a name who locked my server (Odin), how to i contact them if i have no hashtag number?

[long ferry]

@cyan palm

[leaden scaffold]

thx

[long ferry]

still not the right place

[proven carbon]

The support server link of this bot is invalid: https://top.gg/bot/937471382768480296

[long ferry]

We dont moderate that, perhaps the bot itself links to a support server

[glass peak]

It wont work

[long ferry]

we cant help with that either

reach out to cloudflares support

[unborn hinge]

css chances to discord are violating the ToS

[proven carbon]

is this support?

[long ferry]

we only provide support for top.gg itself, not for bots listed on it

[proven carbon]

...

[proven carbon]

the bot is offline

It should be removed

[long ferry]

we dont remove offline bots either

unless the bot is deleted from discord, we do not delete bots for that

[proven carbon]

Well, when my bot was offline...

They reviewed it in the wrong way

[long ferry]

we decline bots for being offline, as we cannot review it to begin with

[proven carbon]

he was online

[long ferry]

AI Stack (1084431405200715786) ?

[proven carbon]

yep

[proven carbon]

at this moment:

[long ferry]

the decline was correct at the point of reviewing

if your bot is online now, feel free to resubmit it

[proven carbon]

then I have to refill everything

[long ferry]

Once a bot gets declined, it gets removed off of the site again, causing the description and everything to be deleted too

ensure to keep a backup of it

[proven carbon]

is there a reviewer called enigma or something like that?

[long ferry]

Yes

@next kestrel

though seeing how your last decline was almost 2 months ago, doesnt really do much to reach out to now

[proven carbon]

@long ferry

[amber quest]

why when i go on top.gg is saying "this connection is not scure"?

blocked by chrome?

[long ferry]

how many commands did your bot have

[long ferry]

can you elaborate? screenshot please