support

[grand prism]

This is probably an iframe

You write your website and then use the iframe tag to place it in the description of your bot

[sturdy swan]

Like can i write html code and description ?
then it will look like this?

[grand prism]

You probably could, but css can also affect the entire page of your bot, i.e. also the button responsible for voting. The iframe works in such a way that it displays the page inside the page, so that all javascript and css does not affect the rest of the top.gg page

[sturdy swan]

I tried but not working

<iframe src="https://top.gg/bot/1105525626703720609" width="100%" height="500px" frameborder="0">
  <div style="padding: 20px;">
    <h1>Welcome to My Discord Bot!</h1>
    <img src="image1.jpg" alt="Image 1" width="200px">
    <img src="image2.jpg" alt="Image 2" width="200px">
    <pre style="background-color: black; color: white; padding: 10px;">
      <code>
        C:\> bot help
        Available commands:
        - bot info
        - bot settings
        - bot play
        ...
      </code>
    </pre>
  </div>
</iframe>

Nothing shows in page

[grand prism]

No, in the iframe you only enter the address of the page that is already on the Internet

[sturdy swan]

Which adress?

[grand prism]

So you have to host it somewhere. Plain html can be entered directly into the bot description and it should work

[grand prism]

Something like https://google.com

[sturdy swan]

Oh you mean domains

Got it

Thx 🙏

[grand prism]

Read how to set this iframe, there should be some guides on the internet

[sturdy swan]

@grand prism thx buddy i added

Now it's Works

[grand prism]

You're welcome

[zinc marsh]

enigma doesnt respond DMS T_T

[long ferry]

Your bot was declined not a day ago

Be patient

[vapid shore]

Hello, How much is 3000 votes? per dollars

[grand prism]

What?

[vapid shore]

3K votes = ??$

[gloomy shell]

-credits

[wild stone]

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
_ You can read more about Auctions in our Auctions support articles._

[gloomy shell]

It's not dollars you can take out and use elsewhere, it only works in auctions.

[regal dock]

I need to change the bot name and photo in the website

[fringe relic]

i think you would need to do that on the developer portal

[red citrus]

wtf

[noble dune]

???

[humble plover]

is web down?

[noble dune]

possible .. I've been trying for 10 minutes and nothing to do

[humble plover]

me too

[fervent fractal]

hello!

[sturdy swan]

server is down?

[cyan palm]

Thank you for reporting. We're working on it

[tacit creek]

https://top.gg/tr/bot/1108094110436425829 ?

why?

[grand prism]

Just read 2 messages above

[sturdy swan]

How much time is left to solve this problem?

[woven gyro]

help?

[vagrant fractal]

Same error

[grand prism]

I have no idea, let's hope it won't take long, but usually they solve such problems in a few dozen minutes

[vagrant fractal]

Wt u mean few and dozen

[cyan palm]

It's a maintenance, it shouldn't take long

[sturdy swan]

website is ded

[cyan palm]

[sturdy swan]

yes

[calm silo]

https://top.gg/bot/1059793976271577229

[scarlet saddle]

Oh here

[calm silo]

why I get smth went wrong?

[regal dock]

I did but nothing changed on the website

[cyan palm]

^^

[calm silo]

okay

[vivid ermine]

Today I did not take the vote, and why did I come to vote?

[calm silo]

bro

[long ferry]

see above

[calm silo]

^^^

see if u have eyes

[fringe relic]

cache

[calm silo]

Hm it exists

[scarlet saddle]

I can't vote
When I vote for poketwo I don't get an ultra box
It say that I can vote

[long ferry]

see above

[regal dock]

Now what I do

[long ferry]

wait

[fringe relic]

wait

because in simple terms, the updated info on the developer portal is temp stored and is trying to transfer over to the website so it takes time

[scarlet saddle]

:'《

[regal dock]

OK thanks

[cyan palm]

Known issue. Please read #site-status

[gusty sleet]

I got the 15$ of Voting Credits, but in the Auction Center it doesnt show it in my Balance

[gusty sleet]

So basically means there is an mistake i think

But under Bot it tells me i got it

[cunning atlas]

[cyan palm]

-credits

[wild stone]

@gusty sleet

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
_ You can read more about Auctions in our Auctions support articles._

[long ferry]

I'd suggest waiting until #site-status is fixed

[rare sable]

We'll get a ping when its fixed right...?

With status notification role

[gusty sleet]

Just get the Status Ping

[cyan palm]

Yes!

[rare sable]

Okkk thanks

[cyan palm]

There'll be a new message in #site-status

[gusty sleet]

Is there Something like a Donator role?

[cunning atlas]

how to get status notification?

[long ferry]

theres not

use #966027989374627840 to obtain roles

[gusty sleet]

Add it 😂

[long ferry]

oh nvm

use this feature if you see it

[gusty sleet]

Yes we can see it

[gusty sleet]

Can you tell me if there is one? 😂

[long ferry]

I can tell you that I have answered that

[tacit creek]

https://top.gg/tr/bot/1108094110436425829 ?????????

[gusty sleet]

#site-status

[gloomy shell]

-status

[wild stone]

We are presently encountering a service disruption.
For additional details, kindly refer to the #site-status channel.

To receive notifications regarding future incidents or updates, you may assign the "Site Status" role to yourself by going here: id:customize.

[golden goblet]

Hi

I can't vote for some reason plz help

[sturdy swan]

#site-status

[golden goblet]

Aaah ic

[gloomy shell]

-status

[wild stone]

We are presently encountering a service disruption.
For additional details, kindly refer to the #site-status channel.

To receive notifications regarding future incidents or updates, you may assign the "Site Status" role to yourself by going here: id:customize.

[golden goblet]

Can I get the site status role?

[unborn hinge]

Click on channels and roles at the top of your channel list

[golden goblet]

Got it

Ty

[fringe relic]

who pinged me with a spoiler

[long ferry]

#site-status still

[light vale]

@cerulean ember

I need help

Is there way to change creator name of bot on top.gg website

?

[cerulean ember]

You mean developers name? Once they change it inside discord they might need to logout and login on top.gg

[light vale]

You mean is it connected to my username??

What I do with my username it do same

[cerulean ember]

To your discord username yes when you login

[light vale]

If someone other try to add same bot on top gg then ?

[cerulean ember]

If it’s already submitted then no they won’t be able to submit it, though if it’s co-owner or admin who needs to have perm then I would recommend using teams

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it: Teams Overview

[rare sable]

Its not working. Its still saying already voted....

[weak fjord]

me to

[unkempt smelt]

same

[scenic oracle]

same

[smoky inlet]

still not working, same 500 error as before.

[weak fjord]

yea nice fix xD

[gloomy shell]

what page are you getting an error on?

[weak fjord]

https://top.gg/bot/634818840542445580/invite

on this

[smoky inlet]

specifically my own server page, cant even upvote my own stuff.

[unkempt smelt]

i cant invite any bots from page

[gloomy shell]

Alright we're going to continue investigating

[unkempt smelt]

i just had to verify myself as a human and then the error showed up again xD

[hazy dock]

site down rn

[rare sable]

Ummmm try logging out nd logging in again it worked for me

[unkempt smelt]

still nothing

[fringe relic]

known issue

[sacred root]

Site still down

[unkempt smelt]

yup

[fringe relic]

#site-status

[rare sable]

Try return home ..? Nd logout your account

From topgg site not discord

[long ferry]

or just

wait

We're still having problems - we're going to keep looking!
Thank you for your patience as we work to fix this issue! :mimu_love_heart:

#site-status

[still snow]

Came to report members doesn't get the role for voting so can't access important channels

[long ferry]

#site-status

[graceful token]

Site says i already voted for a bot in the past 12 hours even though i havent

[long ferry]

-status

[wild stone]

We are presently encountering a service disruption.
For additional details, kindly refer to the #site-status channel.

To receive notifications regarding future incidents or updates, you may assign the "Site Status" role to yourself by going here: id:customize.

[graceful token]

Alr

[torn saffron]

works fine :)

https://top.gg/bot/684773505157431347

[cyan palm]

please read above

[grand prism]

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[grand prism]

I mean it's working for me

[long ferry]

yes

still

[grand prism]

[sturdy swan]

At me not all Servers that im Owner i cant add my Server because it doesnt show up at Adding

[long ferry]

-status

[wild stone]

We are presently encountering a service disruption.
For additional details, kindly refer to the #site-status channel.

To receive notifications regarding future incidents or updates, you may assign the "Site Status" role to yourself by going here: id:customize.

[sturdy swan]

Hey, i have changed my account. And i have changed owner account of my bot, but its still the old one in top.gg can we change that?

[unkempt smelt]

Guys, just wait until they fix it, be patient really

[long ferry]

by transferring the ownership from your old account to your new one, which can be done by deleting the bot from top.gg and resubmitting it with your new account

there is no other way as of now

[sturdy swan]

really

uh

then nvm

Thanks Aurel

[gloomy shell]

I believe we've fixed the issues now, could people test out and confirm for me?

no more 500s ?

[cunning atlas]

it works

[deep lily]

Why every time I try to vote for the bot this appears?

[long ferry]

-status

[wild stone]

We are presently encountering a service disruption.
For additional details, kindly refer to the #site-status channel.

To receive notifications regarding future incidents or updates, you may assign the "Site Status" role to yourself by going here: id:customize.

[long ferry]

also try to open the website directly on your browser, not opening it by clicking a link on discord

[deep lily]

Yes, I've tried but it always opens in the same browser

[long ferry]

copy paste the link, open google chrome or firefox or whatever you're using, paste it in, see if that does it

otherwise try again later

[deep lily]

Positive I tried again on the link and it always appears that it starts counting from 5 to 0 after that account this appears

[long ferry]

try a different browser then

[deep lily]

This has been happening for a week and a half now.

ok i will try

[dim cradle]

i

i

[unkempt smelt]

GUYS it works!

thanks a lot

^^

[deep lily]

Works in fireFox thanks

[dim cradle]

Hi

So my bot was declined

and I would like to know why

because all cmds are working

and in the report it mentions that they weren't functioning

[wild stone]

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

[dim cradle]

i checked.

it wasn't against anything

[long ferry]

then reach out to the reviewer @next kestrel

[dim cradle]

i did

[long ferry]

then wait for a response, as your decline was a day ago, if they dont respond after 2-3 days, feel free to give them a heads up

[dim cradle]

yeah I direct messaged them like a day ago

[long ferry]

then keep waiting

[dim cradle]

ty

[kindred eagle]

I'm unable to vote for a bot

says already voted even though it's been over 12hrs now

[long ferry]

try again later

[runic raptor]

What is the solution?

I haven't voted in 30 days

@long ferry

[long ferry]

try again later

[runic raptor]

ok 🥲

[heady grove]

Well yeah still

Good luck devvv

[gloomy shell]

We're still working, dont worry

!!

[sturdy swan]

any eta??

[regal edge]

Hello, the website says I voted in the past 12 hours when I know for a fact I didn’t.

Dank Memer sent me a messsge not too long ago saying my vote was ready.

So I went onto the website and it says I’ve already voted in the past 12 hours.

Idk if this has anything to do with the recent site issues but if I could get some help then that would be appreciated.

[gloomy shell]

Its because of the issues, yes. We're still working on fixing them, we'll update #site-status when its fixed!

[regal edge]

Oh

I see the edited message now

[upbeat lance]

Hi there, I reported this error a while ago, it's still happening though.
https://i.imgur.com/A0HhOVn.png

It happens with .png at the end with or without

And it's a valid link https://i.imgur.com/ep1HRLV.png

[lethal bolt]

Hey, known issue. Sadly there’s no eta

[buoyant crown]

Can you tell me what is this ?

[long ferry]

try again later

[buoyant crown]

I'm already try again later same ..

[long ferry]

try a different browser then

if that still doesnt work, then cant really help

are you perhaps using some extensions or vpns

[buoyant crown]

The proplem not in browser i think proplem in top.gg

[buoyant crown]

No

[gloomy shell]

It may be related to the current #site-status

I would wait until we announce we're fully back up again

[wide helm]

What is the point of Top.gg

Do you give bots prizes, for example, or what?

[gloomy shell]

Bots can give prizes for you voting for them

Upvoting them on the website makes them appear higher in searches, so people find them more quickly

[wide helm]

What do they gain

[fringe relic]

servers

[gloomy shell]

Better searchability - bots want to be higher on the search so more people invite them

[wide helm]

You have an advertising job that gives the bot more importance because more people see it. Is this true?

[fringe relic]

you mean auctions? otherwise no

[cyan palm]

We are a listing service, and we have a voting system that helps bots to gain recognition and visibility. As a user you can discover bots, check their features and read some reviews about them. And as a bot developer or community owner; you can list your bot/server on Top.gg to gain users and share your product

[pulsar aspen]

Heyo

Im having a issue voting

It says i have already voted

But i didn't

[gloomy shell]

-status

[wild stone]

We are presently encountering a service disruption.
For additional details, kindly refer to the #site-status channel.

To receive notifications regarding future incidents or updates, you may assign the "Site Status" role to yourself by going here: id:customize.

[pulsar aspen]

Oh, thank you very much, and sorry for disturbing

[rapid hedge]

Hihi, a friend of mine has been unable to vote for any bot for a few days. When he does it he gets this error

He try cleaning cache, another browser, another device...

nothing

Same error

[cyan palm]

This is usually fixed by changing browser. Though there's an issue with the website at the moment. Trying these methods after the website gets fixed might fix the issue

-status

[wild stone]

We are presently encountering a service disruption.
For additional details, kindly refer to the #site-status channel.

To receive notifications regarding future incidents or updates, you may assign the "Site Status" role to yourself by going here: id:customize.

[cyan palm]

-status

[wild stone]

@red citrus

We are presently encountering a service disruption.
For additional details, kindly refer to the #site-status channel.

To receive notifications regarding future incidents or updates, you may assign the "Site Status" role to yourself by going here: id:customize.

[rapid hedge]

Since when is the website down?

[feral patio]

Hi! I wanted to re-create my account on top.gg site and deleted my linked discord account from it, so i can not log in again. 😬 I can't wait 7 days to do it. Can you help me?

[gloomy shell]

We can't reverse it, no. You'll have to wait

[feral patio]

oh no

why so long???

[gloomy shell]

To prevent abuse of the deletion system

[feral patio]

mb i can create new account and link with my discord?

[gloomy shell]

You log in with your discord account, so no.

[feral patio]

😭 😭 😭

[small fossil]

?

but if I click on edit and see preview it does work

[long ferry]

-status

[wild stone]

We are presently encountering a service disruption.
For additional details, kindly refer to the #site-status channel.

To receive notifications regarding future incidents or updates, you may assign the "Site Status" role to yourself by going here: id:customize.

[sturdy swan]

🥹why i can't vote bots

[gloomy shell]

-status

[wild stone]

We are presently encountering a service disruption.
For additional details, kindly refer to the #site-status channel.

To receive notifications regarding future incidents or updates, you may assign the "Site Status" role to yourself by going here: id:customize.

[vale kraken]

Isn't working, I have error 500

[slow jacinth]

@vale kraken

[vale kraken]

Are you going fix it?

[slow jacinth]

No, but top.gg techs are fixing it

[vale kraken]

Take a lot off time lol

[slow jacinth]

i know

it's normal to take

[vale kraken]

Repeatedly it is not

[slow jacinth]

i mean, it's normal to take a while in topgg :trol:

[vale kraken]

Lol

[buoyant crown]

SITE IS VERY SLOW

[zinc oracle]

-status

[wild stone]

We are presently encountering a service disruption.
For additional details, kindly refer to the #site-status channel.

To receive notifications regarding future incidents or updates, you may assign the "Site Status" role to yourself by going here: id:customize.

[vale kraken]

SITE IS VERY BROKEN

[sturdy swan]

-status

-status

[gloomy shell]

We think we may have fixed the issues, can people check for me and see if they are still getting 500 errors?

[main briar]

Just worked for me voting on a bot. No error this time.

[gloomy shell]

I think we got it this time

[sturdy swan]

my $15 vote credit isnt showing up in my auction wallet

[sturdy swan]

Hi

I need your help

[modest aurora]

-status

[lone ether]

#auctions-support

[rigid frost]

Same issue

[final night]

-status

Still can't vote

[jade igloo]

why the bot's background URL shows "only PNG and JPG images can be used" when I used either png/jpg imgur images for background?

[slate vault]

We know About this error. Thanks for reporting.

[slate vault]

Hi, can you specify what you need help with?

[slate vault]

You just have to wait till it loads

[tulip wren]

is it possible to bid with crypto payment

[main vigil]

How to frame image like that

[grand prism]

Use html or markdown

[sturdy swan]

what i add features in music bot

😂

kidz , Top.gg mods , plz do something for that feedbacks

[sturdy swan]

dm.

[main vigil]

Thx

@lethal bolt check hoist#2033

[long ferry]

Not a review against our guidelines

[main vigil]

@long ferry html in long description is possible? Pls answer

[long ferry]

Yes it is

Script is not usable

Iframe is

And everything else in html is possible

[jagged magnet]

Why is it wrong for me when I'm voting in Nekotina and go like three days like this

[cyan palm]

please try to use different browser

[jagged magnet]

Well

[jovial cipher]

Hey folks,
I have a discord bot that servers are using, so when a user upvotes my bot, I want to get his server ID not the user ID on discord
Does anyone know how to get that? I think I should add it to the query params but don't know how as I think the webhook url is static?
but I can redirect users to a link like this:
https://top.gg/bot/:bot_ID/vote?guildId=123
so can I get the guildId when he upvotes us by doing this?

[next kestrel]

#topgg-api

[jovial cipher]

Oo thanks man

[main vigil]

Thx

[elfin iron]

website is not opening its shows 500 internal server issue

[cyan palm]

Please clear your browser cookies and cache. This is probably related with recent site issue #site-status

[sturdy swan]

Hey! how do i apply for bot reviewer?

-apply

[cerulean ember]

-apps

[wild stone]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information to apply!

[sturdy swan]

thx

[plush sleet]

Why i voted and not get credit

[cyan palm]

Could you share more details about the issue, what did website say after you voted?

[calm bobcat]

Hi can some one help please, I tried to log a ticket on the website but it says I'm not authorized to use the porthole, contact my help desk administrator... I have no idea who or what my help desk administrator is. There is no further information on the website.

Please @me if answered so I get the message.

[west violet]

Hi, im attemping to uppload my server but it keep loading

Are the servers down? or is it something on my end

[grand prism]

The most common reason is that you don't own the server. Only the server owner can add it

[west violet]

Ah, thats the issue then. Im only an administrator

Thank you for the help

[grand prism]

Np

[smoky reef]

I re-branded my bot. How to change his name and icon on top.gg?

[grand prism]

Click "refresh data", then "edit" and "save"

[smoky reef]

If you think on this, nothing changed

[grand prism]

Now just wait a little bit

[smoky reef]

ok

[tired peak]

Apply Link

[fringe relic]

what

[tired peak]

The name of the link that I enter to make my bot appear

@fringe relic

[grand prism]

You mean this?

https://top.gg/bot/add

[tired peak]

yah thx@grand prism

yeah*

[gentle birch]

Does anyone know when TOP.gg changes a new profile picture from the bot as well? or can i change it myself on topgg?

[gloomy shell]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[gloomy shell]

follow these instructions and itll update for you 🙂

[gentle birch]

thanks 🙂

[long ferry]

If you have any questions regarding that decline, reach out to tje reviewer there

[daring ridge]

what happened to the bot certification process and being able to use script tags in the description?

[finite vector]

Hello

[long ferry]

Certification is deprecated and using script tags was removed entirely

[daring ridge]

when I did that sometime in 2019/2020 I still recall that page and how it said you can use scripts after certification

ohh okay

I see

[long ferry]

If you wish to include dynamic content that could use script tags, you can embed your website using iframe

[daring ridge]

ahh okay

got it

thanks

[warped garnet]

Is site down? I got 503 Error

[steep void]

how to clear cache

[steep void]

same

i thot it was cache

[zinc oracle]

Hey, ping me if you still have issues in 10-15 minutes. thanks

[steep void]

k

[slow jacinth]

yup, it down

@zinc oracle ^^^

pinging you

oh wait

it's back

[zinc oracle]

ay perfect

[slow jacinth]

yaw

[median zinc]

Cannot vote, as the ad will not end.

Ad freezes here and doesn’t unlock the vote button.

[sturdy swan]

-status

[median zinc]

Voting is broken, moderators.

[cerulean ember]

Please try from different browser once

[grand prism]

Yea, known issue

[whole harness]

fix when then 😔

[grand prism]

Nobody knows this, apparently they are working on fixing it already

[uneven solar]

can you not reply to reviews anymore?

[uneven solar]

had that issue too, wasnt able to put an image.

[trim urchin]

nope i think they are adding it back eventually

[last tiger]

Hello

[hearty scarab]

Hi We want to transfer team ownership,
I created a ticket about it in support.top.gg a week ago and didn't get any answer
anything else needed from us ?

[long ferry]

There is currently no way to transfer a team to another user

If that's due to a bot/server being owned by that team, they'll have to be deleted and resubmitted/readded by the new owner of the team

[main vigil]

@long ferry How to do this or enable this

[supple mica]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[supple mica]

#topgg-api Should have code snippets and help from other people setting it up if you need

[main vigil]

Thx

[versed path]

Regarding bot post requests, is there a way to know where am i in the queue?

[cerulean ember]

No

-upto

[wild stone]

When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[sturdy swan]

hey

I got the vote amount to get the vote credits last November or around there, never spent the credits, but looking now it says I have $0 vote credits. Why's that?

I got it then

[last citrus]

The verification email doesn’t appear

For auctions

[long ferry]

-credits

[wild stone]

@sturdy swan

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?

• When you pay for your winning bid, you can "Pay with Credits".
• If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[long ferry]

Check your spam folder

[sturdy swan]

o

so they expired

[last citrus]

Already have

Checked all my emails and all the folders

[sturdy swan]

how do you pull out of a bid

[long ferry]

Then your email provider might be blocking auction emails

Try again later

[last citrus]

Not possible, i got the rest of the emails about updates on my bidding

[long ferry]

Then check back later

It often ends up in spam or gets discarded by your email provider

[rigid frost]

Its like 5 minutes and it is going like this non stop what shall i do ?

[silent bough]

Same for me but for docs.top.gg, I tried on different browsers but it doesn't work

[stoic socket]

try a different browser

ideally not the built in Discord one

[rigid frost]

Still the same

[sturdy swan]

my bot was rejected because the test person used commands that are only available to the support team of the bot and therefore it was rejected

[unborn hinge]

Then you should make those command guild commands and not global slash commands 🤗

@sturdy swan ^

[sturdy swan]

no you dont nder stand but all is okey now i have speak with the supporter

[rigid frost]

How long will it take to resolve the issue
I cleared the cache tried on different browser but its the same as before

I tought it might load in few minutes but it keeps reloading waited for 12 minutes

[supple mica]

This is not a Top.gg issue

Please consult with Cloudflare with regards to those issues

[wild stone]

I'm stuck on the Cloudflare loading screen

We recently made some changes to our Cloudflare setup which may result in you having difficulty accessing all or part of our services.

Luckily there's a simple fix! Please try the following:
Clear your browser's cache and cookies.
Close out of your browser entirely and try again.

If this still doesn't solve your issue: You can try the solution offered in this Cloudflare forum post.

[tepid cove]

what is the tag for the bot guild lines thing

[grand prism]

https://support.top.gg/support/solutions/articles/73000502502-bot-guidelines this?

[tepid cove]

ye

[candid elm]

Is it possible to remove a team from a bot?

[main vigil]

I can't open desktop mode in top.gg why

[long ferry]

what are you seeing when trying to

[long ferry]

theres not no, which was mentioned on the warning when doing so

only way is to delete the bot and resubmitting it

[candid elm]

It was done a while back lols.

Guess I'll just delete it and re-submit. no big deal anyways

[last citrus]

K

[keen tulip]

hello, is there are an issue with the website?

[supple mica]

website is looking good to me

Can I ask what issues you're facing?

[keen tulip]

Cloudfare loop but issue fixed when I disable my adblocker

[tulip wren]

hi is it allowed to like delete a existing bot then re add it (kinda instantly)

[junior anchor]

Is it just me or is the reaction roles in #966027989374627840 not working? 🤔

[long ferry]

depends on why

[long ferry]

its not working

[junior anchor]

ah

[tulip wren]

mhm maybe like changing owner account etc

[junior anchor]

been trying it for a while now, started to think i was just dumb

[long ferry]

sure thats fine

[tulip wren]

got it

thanks

[long ferry]

deleting and resubmitting to get into trending again is not

[tulip wren]

yeah in 2020 i thought of that

but i dont know why i didnt even tried that (maybe too lazy)

it might be 2021 i dont remmebr

[buoyant crown]

Captsha does not load

[long ferry]

try a different browser

also update your browser

[tacit sand]

I added my bot a couple of weeks back but it was rejected due to something and was asked to fix it

but now i can't find my bot in the overview page

anyone knows why that is?

[cyan palm]

Hello. The bots get deleted after they got declined, you have to fix the issue and add your bot again

[tacit sand]

i see

what about the description and all the fields i filled

do i get those back?

cause like

i spent a lot of time writing them

[cyan palm]

Sadly, no. We don't keep any of the data, I'm afraid you need to write them again.

[tacit sand]

mhm

thanks for the answer but i'll pass lmao

[cyan palm]

Anytime If you change your mind, you can add your bot again whenever you want. We are always here if you need help with something again

[hardy canyon]

Hello, a lost my account like a year ago. Can i recover o connect my old account with this new account?

[near shuttle]

Is site down?

[stray jasper]

How do I download

[grand prism]

Download what?

[long ferry]

is this referring to discord or top.gg

[hardy canyon]

Discord

[long ferry]

-notdiscord

[wild stone]

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[hardy canyon]

Sorry. I mean, i want to link my last account of top.gg to my new account

[long ferry]

not possible no, if you had bots or servers listed on your account, you can request to delete those if you can prove you currently own these

[hardy canyon]

Well... At the moment I don't want to delete them

thank you

[sturdy swan]

Does it have to be verified or authorized for it to work on my discord server?

[hollow mesa]

Is there an official who can help?

[vale kraken]

Website is dead AGAIN

How it's possible?

He dies everyday

[hollow mesa]

Help?

The reason stated is that I am a server to compete with Top.gg, but my server has been working as a design server for a long time. Can you please help?

My server's voting area etc. It wasn't working, when I checked, I realized that there was such a thing.

[brittle gale]

top of servers need vote or to be top what it needed ?

[hollow mesa]

Votes are needed because the more votes, the more people pay attention.

[long ferry]

Reach out to the moderator who was locked your guild, which is @cyan palm

[hollow mesa]

Thank you.

[brittle gale]

but in top 1 , is only 44 votes how ?

[hollow mesa]

850k user 🙂

[brittle gale]

so it depend on the number

[hollow mesa]

There are many factors in order to be ranked, it does not depend on a single data.

[hollow mesa]

@cyan palm

[stone vortex]

How do I add a profile picture to a bot? There is no option in the edit menu, and the profile picture is just the default.
https://top.gg/bot/1041159026324545566

[gloomy shell]

It pulls from the discord api

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[willow sphinx]

been having this problem for like 30 mins

<@&817055174613794826>

[rigid frost]

I am having the same issue aswell But its cloudfare error and the solution they gave isnt working either for me

[stone vortex]

thank you

[velvet eagle]

I'm trying to add a server on top.gg since yesterday, but the buttons are just rotating after clicking submit. anyone?

[long ferry]

Are you the user with the ownership trying to add the server

[velvet eagle]

yes i am the server owner

🤔

let me try again .

okay! it worked now. ty

[sturdy swan]

Hello! I created a webhook bot with no commands - is it possible to get accepted top.gg? I know it doesn't fit the 'Guidelines,' but I'm curious as to why that is

[charred tiger]

Hello, I've been trying to vote for the karuta bot on the page for a month and it doesn't load. I have tried from different terminals and platforms and it still does not load. how can i solve

[cerulean ember]

Depends on the functionality of bot, if your bot link webhook or post it in channels it does comes under our “feature” and we allow that. So I would recommend explaining everything in description or in “note to reviewer” section so bot reviewers can test it out properly

[cerulean ember]

Can you send ss what it shows? Do try from different browser

[sturdy swan]

Thank you for the help!

[charred tiger]

If I have tried it and it doesn't work

[cerulean ember]

-cacheclear

[wild stone]

How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari on iOS or Safari on MacOS
Instructions on Opera
Instructions on Brave

If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

[cerulean ember]

Clear cache and try

voting is working fine so it’s probably browser/device issue

[charred tiger]

doesnt work

[cerulean ember]

Weird did you tried from other device too?

👀

[charred tiger]

yes, 3 phones, 2 pc and ipad

doesnt work

u.u

[cerulean ember]

I see, I would suggest trying after few hours if not fixed let me know i will forward this to devs thanks

[charred tiger]

I've been testing for a month, that's why I've entered this server because I don't know what else to do, I need help why I play karuta and voting for the bot gives me tickets

[heavy path]

Suppose i changed the profile picture of the bot. How do I make this change appear on the website?

[cerulean ember]

I didn’t saw such issue specially when it’s not working for one month, just this time wait for few more hours and try i will forward this issue to team if it doesn’t work. I hope you won’t mind

[cerulean ember]

-refreshdata

[wild stone]

@heavy path

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[heavy path]

Alright

[tough tendon]

my top gg have been loading for hours

i dont know why

[slate vault]

Try another browser

[uneven solar]

how can I add a bot to a team?

i've done it before apparently, but dont remember how

nvm found it

[arctic basalt]

Same problem I'm also facing from last 21 hours

How to solve this problem

[cerulean ember]

@arctic basalt ^^

[arctic basalt]

I don't have any other then Google Chrome Browser

[zenith oxide]

Download one, or try clearing your cache.

[arctic basalt]

I cleared my cache and browser cookies and all

And which browser should i take

Any suggestions particular

[zenith oxide]

Firefox, Brave?

Just try another browser, doesn't have to specific

[arctic basalt]

Okay thanks Let's see if it works 🙂

[torn saffron]

there are only problems, I have the same

[honest nimbus]

[ERROR] Failed to fetch server count from top.gg: TypeError: topggAPI.getMe is not a function

[zinc oracle]

.getMe doesnt sound like a function in any of our libraries.
#topgg-api

[dry escarp]

Siempre pasa esto

[hollow mesa]

@cyan palm Can you help please? I was told by another official that I needed to talk to you.

[zinc oracle]

Reach out to them in dms

[cyan palm]

DMed

[hollow mesa]

Thanks.

[young parcel]

is the website offline? I cannot reach it

[paper bronze]

Is selling bot votes against topgg tos?

[stoic socket]

yes

[paper bronze]

How do i report someone doing it

[stoic socket]

DM a moderator

cc @zinc oracle

[paper bronze]

Ok thx

[fallen wolf]

man fix the website, i never had this problem until now, who the hell set up the cloudflare

[long ferry]

this is likely something related to cloudflare itself, please try a different browser, aswell as ensuring your browser is uptodate

[zinc marsh]

@carmine belfry i see u review bots really well u invite them and in less than a minute u kick them

good work

fuck top.gg 4 fucking times i uploaded bot and 4 times it got denied

[sturdy swan]

same thing man

[carmine belfry]

Adding a cloned bot is not allowed you should read the guidelines fist

[zinc marsh]

its not a fucking clone i told it to 3 different people

if u only tried the bot

but u didnt even look at the commands

[gloomy shell]

@zinc marsh you need to use appropriate language please.

Abusing our volunteers will not get you far at all.

[long ferry]

If you have any concerns regarding your decline, you can reach out to the reviewer within direct-messages, they're glad to help you understand your bots decline

[zinc marsh]

this guy didnt even try the bot and automaticaly kicked it

every time the bot joins or leaves a server it sends me a DM

[long ferry]

I can confirm they did test the bot to the point of identifying the issue it was declined for

[zinc marsh]

it joined and left the server in less than a minute thats not testing

u cant even have a look at the commands in that time

[calm bobcat]

My server does not show up on the website, even when I search for the name directly... I am the admin. I have used topp.gg lots in the past. whats the deal?

[sturdy swan]

Instead of crying on this server, maybe just fix the issue with your bot?

[long ferry]

Could you tell me your servers id?

[zinc marsh]

i did i added shit ton of commands + rewrote it in discord.js V14 isnt that enough for a "cloned bot"

for a bot that was last updated 2 years ago

[long ferry]

Then again, feel free to reach out to the reviewer in question to bring up your concern if you feel like the decline is incorrect

[calm bobcat]

1050974575447506966

[sturdy swan]

Downloading a bot from GitHub and making little to no changes to it even from 2 years ago still makes it a cloned bot

[zinc marsh]

i didnt even have time to add the claw and when i was adding him bum the bot is declined

[sturdy swan]

Maybe learn a programming language and make your own bot

[zinc marsh]

now if i wanna repost it again i need to rewrite the entire description again

[long ferry]

Consider keeping backups of your description then, but again if you wish to dispute your decline, direct-message them

[long ferry]

seems like this server was added recently, could you check up on it again in another 3 days? if it still does not show up, ask within here again

[zinc marsh]

the thing is that he didnt even test the bot u cant look at all t he commands it has in less than a minute

[late grotto]

what do I do if my bot gets decline for something that isn't true?

[cerulean ember]

Feel free to reach out to reviewer who declined it in dms

[late grotto]

okay thank you ❤️

[long ferry]

once again, bring up your concern towards the reviewer in direct-messages if you feel like the decline is incorrect

[calm bobcat]

ok. I have never had a problem in the past but i will give it time. I don't want to get a premium plan until i can see that it is in the server list and had the right searched result. thank you

[zinc marsh]

yeah last time i did took over 3 days to answare

and the time before that not even an answare yet

[long ferry]

keep in mind that we are volunteers and do not focus our lives towards top.gg

[idle forge]

One message removed from a suspended account.

[zinc oracle]

click on the numbers for the first page, the arrows only work from the second page

[zinc marsh]

ik but why say talk to the reviewers if they dont even answare

[long ferry]

they do answer, you have to be patient

[zinc marsh]

also how is rewriting a bot that was made in discord.js V13 to discord.js V14 not enough to consider it a whole new bot

[cerulean ember]

iirc I have already cleared all your doubts in #general when your bot got declined so there was no need to reply in dms

[zinc marsh]

ur the only reviewer that actually responded me

[cerulean ember]

Because i was the one who declined your bot first time

[zinc marsh]

nah u were the 3rd decline

ima just go to another website to publish it

[torpid cave]

Sorry if i ask in the wrong Chanel but i cant vote for the karuta tickets anymore because i have an infinite loding screen. Can you help me or tell me who to ask?

[long ferry]

what infinite loading screen? Can you elaborate

[long ferry]

refer to this

[plush glade]

how do i remove someone from my discord server as a owner?

[fringe relic]

kick them or ban them?

[keen bobcat]

How long does it take for a server to be searchable, after being published to Top.GG?

[turbid summit]

Same here

Oh ok thx

Well got the exact same problem on Edge

[stoic socket]

i can access it fine

make sure to disable any VPNs and any extensions that could block it

and try clearing cookies and cache

[turbid summit]

Same for me, my own website runs through a cloudflare managed dns and it works, the only few times I got something identical is when I turn the Cloudflare "Under Attack Mode" on

[turbid summit]

I've tried everything

[long ferry]

This is likely activated by default on top.gg due to the high amount of abuse

[stoic socket]

yeah

try contacting cloudflare, they will be able to offer a better response

[long ferry]

The issue you're facing is likely caused by your browser and/or cloudflare

[turbid summit]

I think it's probably a problem with my browsers because it does work on mobile, but the thing is why all of my browsers on pc can't even reach the website ?

[valid root]

Whats the point of the preview button if it doesnt let you preview the changes you made before saving?

[pearl oxide]

Can someone give me the code ? For top.gg javascript

[elder wagon]

hey how much time it take to remove my bot from Pending

[long ferry]

-upto

[wild stone]

When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[acoustic flower]

Multiple devices multiple browser even after clearing the cache and cookies etc ..get stuck here for past few hours and I will lose my voting streak rewards soon if this shit goes on

All connections, home wifi, mobile internet and office wifi all same problem

[acoustic flower]

Noticed the verify if you're human captcha appears for a blink and disappear without giving me a chance to click on it as usual

[unborn hinge]

Mine works just fine?

[acoustic flower]

I finally got it to work

It's the antivirus software on my devices

Avira

I got the complete package for all devices

I am wasting money paying Avira for giving me shit

The strange thing is I can access the site all this while with Avira for so many months until this morning

[tame mica]

hi i want transfer my proxy bot ownership on top.gg on this id i lost my that id

pls help

[light rain]

You can dm a mod for it

[tame mica]

which

[light rain]

Any

[tame mica]

ok

[sturdy swan]

I have done 100 votes and i didn't got my reward

Anyone help me

First time i completed 100 votes

[deep stream]

The problem doesn't come from the browser, it's a common problem with cloudflare, in fact it's just Adblock that's badly coded and mistakes cloudflare for advertising. You blacklist the domain name in Adblock so that it doesn't do anything on the site.

[long ferry]

101 votes is when you get the credits

100 is the baseline

[native olive]

Hi, where do we best reach out when the bot is rejected after the review?

[light rain]

Dm the reviewer

That reject it

[native olive]

I can't find their discord profile (the name was Frosty)

[light rain]

@wind quest

There u go

[native olive]

thanks!

[solid bison]

i leave the server and forget the bot developer role What is the solution

??

[light rain]

Ask a mod for it

[solid bison]

@cerulean ember

[cerulean ember]

done

[solid bison]

@cerulean emberthank you

i dont use Presence Intent and i dont need it i want whitelisted the bot to start again , i can't start the bot because of Presence Intent
What is the solution?

[summer cosmos]

remove everything thatneeds the presense intent

[solid bison]

i cant

@summer cosmos

[summer cosmos]

i mean in the code

[solid bison]

@summer cosmos

[cyan palm]

@solid bison please use #development channel for this issue

[deep stream]

#support message

[subtle pike]

Why i can't open top.gg in desktop site mode?

[sturdy swan]

105 votes done

Who find the webhook password

[long ferry]

-credits

[wild stone]

@sturdy swan

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?

• When you pay for your winning bid, you can "Pay with Credits".
• If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[sturdy swan]

-webjook

-webhook

[digital heart]

this logo come from a discord bot take care

also i have an issue when i come to the website

[long ferry]

Read this for a possible solution

@digital heart

[digital heart]

thanks

[sturdy swan]

Who find the webhook password

[long ferry]

You create it yourself, read the docs

[digital heart]

it work thanks

[long ferry]

Coolio

[sturdy swan]

Can you send the docs

[zinc oracle]

https://docs.top.gg/

#topgg-api

[leaden lantern]

Is there something going on with the DiceParser bot? It's been down on both servers I use it in for more than a day, usually it comes right back.

[zenith oxide]

Ask in their support server.

[leaden lantern]

This was the server listed on the site, I assumed this was the correct server. My apologies

[zenith oxide]

All good 👍

[sturdy swan]

So, at the end of month I'll recive my first 100 votes credit reward???

[supple mica]

The embed has all the info you need

[sturdy swan]

@small lantern

[supple mica]

Official Top.gg bot

[midnight chasm]

the logo is copyright

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[coral rover]

Oops

[west oracle]

bug

[long ferry]

not a bug

thats caused by the css you provided

[nova plinth]

are there still ongoing dev efforts to mitigate the number of cheated votes or is that long abandoned?

doesn't feel great to put many hours into making sure our votes are as organic as possible, only for these botted votes to move elsewhere and effectively reward other bots who don't work to prevent it

we're strictly working against our own interests until top.gg is able to help block botted votes more effectively

[stoic socket]

Tbf they do have good prevention methods atm

It prevents multiple votes on one IP, starts showing captchas for ones deemed suspicious

There’s only so much they can do

[nova plinth]

quite a bit more that can be done at a fingerprinting level that doesn't revolve entirely around IP addresses

just wish it was more of a priority because it's effectively being encouraged otherwise, due to how both voting credits and bot rankings work

[wind wren]

stuck on loading

i refreshed it already

[nova plinth]

lol

send me a few hundred discord tokens and give me about five minutes

i have to assume you're trolling at this point so let's not converse any further in hopes that actual staff see my question and possibly address it

for you, i'm sure it is

[zinc oracle]

Last I heard it's been worked on several times in the past year.
But its impossible to completely solve it, it's a game of cat and mouse.
A method of prevention is added, vote botters look for ways around it.

I dont think it will ever be a solved issue, but it is one I know we are always looking into.

[cobalt sleet]

Hey Craig! I remember we had a discussion about this in DMs a few months back. I'm OOO for the long weekend but I'll follow up with you on Tuesday with some updates and stats about how much recent progress we've made in this department! Things have been a lot better recently and I'm excited to show you some results. We can discuss any issues you may be facing with your bot in our DMs.

[nova plinth]

thank you for taking the time to reply, sounds good

[subtle pike]

I founded a bot with unknown application..

[next kestrel]

feel free to use the report button on the bot page!

[subtle pike]

Where is it?

@next kestrel I can't found the report button..

Nvm i found it..

[wheat lantern]

Hello, can someone of the Team delete my old deleted Account from the Top.gg team? That Account is the Owner, but i think it wouldnt be that bad. One of my other accounts has Admin Permissions of that Team

[vagrant fern]

it stays charging all the time, why does that happen?

[long ferry]

Are you the user with the ownership of the server

[vagrant fern]

yes

in step 3, by clicking "add server", it takes me to step 2, then I click continue to go back to step 3, and that's when the buttons no longer load

[long ferry]

Try a different browser

[vagrant fern]

I have another problem, no matter how much I shrink the whole page, I can't see all my roles, how do I select the one I want?

[pliant mauve]

make sure that @small lantern bot is higher than the role you're looking for

[vagrant fern]

it is

[long ferry]

One thing i can suggest is to set both roles all the way at the bottom

[rare wyvern]

I’ve tried to submit my bot multiple times, to no avail. It denies requests after a few messages, unless you subscribe, so that might be why it appears to not work. I can give credits to the reviewer so they can test it out. I’m already verified by Discord and am in >5k servers, so I don’t see why verification is so much of an issue.

[grand prism]

Because verification on top.gg has nothing to do with verification by discord. Top.gg has its own guidelines regarding bots that must be met and followed

[chilly mesa]

How can I add this to my bot page?

[grand prism]

You can't

[topaz perch]

Hi

[grand prism]

This is automatic and these are the servers that are on top.gg

[coarse vault]

If I were to redesign the whole page for my bot page what am I required to keep?

I know stuff like the report button is required

[stoic socket]

i dont think you're allowed to touch essential components like that

[coarse vault]

I want to theme the whole page

[vagrant fern]

how can i promote my server?

[stoic socket]

https://auctions.top.gg

[buoyant crown]

site was down

[sturdy swan]

I have an idea about auction system, is there any way to submit suggestion?

cuz i cant see any channel

[long ferry]

https://feedback.top.gg can be used for feedback/suggestions

[sturdy swan]

Thanks

1 more question

i have created a support ticket 5 days ago

but no one replied to that

is it normal?

[sturdy swan]

hi

[long ferry]

hello, need anything

[gentle garnet]

If I want to report a review, should I do it here or dms? (or somewhere else)

[long ferry]

reach out to a moderator yeah

[gentle garnet]

so your dms?

[long ferry]

ye

[whole swan]

I CANT PUT UP MY SERVER ON TOP.GG IT JUST DOSENT WORK

[long ferry]

What exactly doesn't work? Could your elaborate

Also keep down with the caps please

[whole swan]

ok Soo mine discord server I can't publish it on top.gg I tryed to add a server it dintd work then I added the bot but the link didn't work either please help

THANKS YOU FIXED IT WORKS NOW

[chilly mesa]

how did u fix?

I cannot add server to website

[whole swan]

I JUST WAITED

[chilly mesa]

It just returns me to step 2 and when I click add server it just starts infinite loading

[long ferry]

are you trying to add the server with the account that has ownership on the server

[whole swan]

LISENT I AM NOT A MODERATOR

[long ferry]

caps please

thanks

[chilly mesa]

no, I'm admin in server, not owner

[long ferry]

Ask the owner to submit it, as the owner can initially submit it

you can then make edits to that listing once they have done so

[chilly mesa]

I can click add server, that's not problem, I also added bot, now it just infinite loading

[grand prism]

Yes, you are not owner

[long ferry]

Not what I am referring to, that bug you're seeing is caused by what I described

the owner needs to submit it

[chilly mesa]

Ah, nothing then

Thanks for info

[subtle pike]

On past tog gg looks like this??

[long ferry]

yes

[subtle pike]

Ohh

@long ferry what's the version of this?

[long ferry]

when top.gg was not called top.gg but discordbotlist

or discordbots.org

[subtle pike]

Ohh.. Is this site not have any versions?

[long ferry]

?

[subtle pike]

Version no of this?

[long ferry]

theres no version numbers to that

[subtle pike]

Oh

Ok

[sturdy swan]

Plz reset my name

@long ferry

[long ferry]

unhoist your username

[sturdy swan]

Username or display name?

[long ferry]

nevermind

[sturdy swan]

I changed display name

Manish kumar

Thx

I spent 15$ in auction

But didn't get

Anything

[primal void]

when can I reply to reviews on my bot?

[fluid birch]

There's no eta on that

[primal void]

ok

[heavy path]

{'discriminator': '8292', 'avatar': '41a879fe09b75244de9546a394352dca', 'id': 688293803613880334, 'username': 'Rainbow', 'admin': False, 'mod': False, 'supporter': False, 'social': {}, 'def_avatar': 'dd4dbc0016779df1378e7812eabaa04d', 'web_mod': False, 'certified_dev': False}```

Why does topgg have my old account name for my username? How can I update it?

(fetched using get_user_info function in topggpy)

[stoic socket]

https://top.gg/logout -> https://top.gg/login

[heavy path]

No change even after that

[long ferry]

takes a bit to update probably

[brittle ridge]

when i try to upload my server i clicked "done" or whatever it says and it's still loading. i tried to upload my server about 10 minutes ago

it's been loading for 10 minutes now

[long ferry]

are you the user with the ownership of the server?

[pulsar rock]

Is there anyway to get historical data for invites past the given 7 days that are shown?

[karmic citrus]

Bro, I'm 11 days with this

[long ferry]

try a different browser

also try opening the voting page or the server/bot page through your browser directly and not by clicking on a link on discord

[vagrant crag]

Not sure why but my server won’t show up? And if it does when you click vote it shows an error?

https://top.gg/servers/1112095557553492049

[long ferry]

unsure what error you're referring to, could you provide an example

[vagrant crag]

Sure

[long ferry]

also seems like you added your server today, it could take 2-3 days up to a week to index on search

[long ferry]

try a different browser, seems to work fine on my end

[vagrant crag]

Alright

Tried google still nothing

[long ferry]

google isnt a browser, might suggest trying it again later then

[vagrant crag]

Alr

[fringe quarry]

Do i need to do something special for the webhook to work aside from just putting the url there

[long ferry]

Keep in mind discord webhooks are not supported

[fringe quarry]

What's the purpose then

[long ferry]

to use with a webserver hosted by you, top.gg then sends data to that webhook

https://zapier.com/blog/what-are-webhooks/

[fringe quarry]

Alr

Figured everything out 👍

[brittle ridge]

Yes ofc

@long ferry it's still loading right now

[long ferry]

whats the server id

[brittle ridge]

1105054033426788382

[long ferry]

fill everything out from here then: https://top.gg/servers/1105054033426788382/edit

[fervent fractal]

site down

again

[long ferry]

yeah we're aware

[dense spear]

hi!! im having an issue with voter rewards; when i go to add a role, the menu appears all funky. it starts off on the left of the screen, and when i scroll, the menu jumps to the right, and only scrolls with the websites page itself
we also have quite a few roles, so i cant see every role within the page even with whats happening

[long ferry]

whats the server id and the role you wanna set

a large amount of roles can cause that yeah, especially when the top.gg bots highest role is higher than the majority of roles

[dense spear]

the server ID is 1100852685726564374, and the role is ♡┆Voter !!

and that makes a load of sense omg 😭

[long ferry]

doesnt seem to show up there

is the top.gg bots highest role above the voter role?

[dense spear]

yes

[candid otter]

How to add images, bold text, lines, etc. to bot description

[long ferry]

using markdown

[candid otter]

How

[long ferry]

do you possibly know the voter roles id?

markdown cheatsheets can be found anywhere

[long ferry]

would otherwise join and try to get that instead

[dense spear]

1104585717226676235

[long ferry]

seems to work now

you can ignore that it doesnt show any role there, just another bug probably

[dense spear]

thank you so much!!!

[candid otter]

All I find is old tutorials and stuff

[long ferry]

Just look up a markdown cheatsheet on google

There is alot

The description also supports html

[spark basin]

-help

[wild stone]

Bot Commands

Commands for Your Role:
avatar
botinfo
help
ping
roleinfo
serverinfo
userinfo

May 28, 2023, 10:51 PM

[spark basin]

-ssever

[long ferry]

-botcommands

[wild stone]

Hey! Bots aren't given permissions to send responses in this channel. Please use #commands to run commands.

[ebon tinsel]

Hey i dont get the email when trying to verify my email.

nevermind it sent to spam

bruhhhhh the email is sent but it doesnt “verify” my account

[brittle ridge]

@long ferry

This is what happens when i clicked on the site u sent me

[grand prism]

You are not logged in

[candid otter]

Submitted my bot! Thanks for the help

[long ferry]

Is the topgg bot on your server

Also what NyNu said

[brittle ridge]

Yes

[brittle ridge]

And yes

[grand prism]

So why there is "login" button?

[brittle ridge]

Cuz that's an old screenshot?

[long ferry]

Have added the server manually on my end, are you able to access /edit now?

[sturdy swan]

hi why does the service want to access my email

[long ferry]

For services such as auctions

[sturdy swan]

will it be used outside of auction for stuff such as
newsletter
ads and marketing

[long ferry]

Use cases regarding what emails are used for can be found here https://top.gg/privacy

[sturdy swan]

says i can opt out of marketing email can i contact the dev via a ticket without having to send an email

[long ferry]

Yes, through support.top.gg

That is the ticket they're referring to

[sturdy swan]

i unserstand thank you.
personal question did you ever receive an ad email from top.gg or any email at all of the sort

[cloud yacht]

Always when I try to upload my bot to Top.gg it works a few days but after this few days my bot isn't in the Overview tab anymore it says "You don't have any projects!" Can someone help me?

[cloud yacht]

And yes, the bot was always online.

[cyan palm]

@cloud yacht After you add your bot, it gets added to queue. Then we review bots in the queue to see if they're against our ToS and Discord's ToS. If your bot gets declined it will be removed from the website. You can search your bot's id in this server to see why you're bot got declined

[sturdy swan]

btw odin i would hope if u can answer that i just want an answer

[cloud yacht]

Thank you. How can I search for an id?

[cyan palm]

I haven't received any ad email from top.gg

[sturdy swan]

ok tysm this explains my privacy concern

privacy policy say they send ads and i wad worried about it and wanted to exercise my gdpr right

[cyan palm]

There's a search bar top-right corner of Discord client

[sturdy swan]

seing there is no ads itd all good tysm ❤️

[cloud yacht]

Okay, thank you 😄

[cyan palm]

If you can't manage to use it, let me know. I can send you a dm about why your bot got declined

[cloud yacht]

I found out what the reason is, thank you for your help 🙂

[cyan palm]

Anytime Let us know if you need help with something else

[sturdy swan]

Good afternoon,
My bot @inland folio (1107026057737015296) has been in your test server for a week now and still hasn't been approved/declined.
Although this is a bot with a special concept (I discussed it briefly with one of your test agents), I wonder why it still takes so long to do this.
Thank's!

[light rain]

Sometimes we can take a while reviewing a bot, so please be pation

[sturdy swan]

Mh ok thank's!

[candid otter]

For some reason, I can't access logs

Nvm

[young echo]

Hey! I'm in charge of this and your bot is still being discussed. As you mentioned, this is a special concept so it does take a few. We're looking into this and I appreciate your patience 😄

[sturdy swan]

Ok, I thought it was forgotten, sorry my faith.
sorry for inconvenience