support

[unreal grotto]

my bot isn't NSFW but I thought I'd use tags to get it better appealing to the servers in that group due to its use-cases

but it seems that kind of backfired haha

I'm gonna remove those tags and see if it appears for everyone

yea, right?

[keen basin]

fr

[keen basin]

alrightt, cool bot man. wonder how it works haha

dont know any AI that can do that task yet 👀

[grand prism]

Boys, this is the support channel

This is where you are looking for help, not talking about bots

[keen basin]

mb haha

[unreal grotto]

don't want to take up too much time in this channel as it's a support channel so this will be my last message on it. but it's quite common of a feature outside of discord. Discord(the company, not a bot) themselves uses verification through Stripe.

[karmic walrus]

Can we put some command in maintenance while bot is in testing queue ?

[sturdy swan]

As long as the majority commands and the main feature of your bot works, yes

[hollow hull]

I have the feature setup so when you vote for my server you should be granted a role, but it seems that it doesn't actually work, and nobody gets the role for voting. Is there any guide to help me figure out what I am missing to get this setup? Or does that feature not actually work?

[sturdy swan]

Read previous messages above

It's been asked countless times and responded the same amount of times

Most recent is here

[hollow hull]

Do you mean me @sturdy swan ?

[sturdy swan]

Yes, you're the only one asking a question

[hollow hull]

yes, I can imagine it probably has been asked a billion times, so is there a guide how to setup it up properly somewhere?

[sturdy swan]

Can you just.. read?

The Top.gg bot does not have any commands, the voting role feature is having issues right now, no ETA

You can set it up as you wish, if the bot isn't working it won't work either way

[lethal bolt]

Known issue, theres no ETA. We are working on it.

[hollow hull]

ah okay, cool, thank you

[hollow hull]

of course, I would choose to set it up for the first time on the day when it isn't working 😄

😅

[cedar violet]

Who can i dm about the decline of my bot as the person who did it didn't respond for 2days

[cerulean ember]

I pinged them they will soon contact you

[sturdy swan]

Might be worth telling someone to post in #site-status tbh

[cyan niche]

Why my bot has been removed from music tag?

Bot ID: 489076647727857685

[pliant mauve]

it has a music tag tho?

https://i.imgur.com/W68XHIy.png

can be seen on music page too

[cyan niche]

Why it's not showing for me

Oh nvm

Its working again

Idk what was the issue

[gusty sleet]

Hey, why doesnt the Widget show:

[long ferry]

Dont think widgets are functional right now

[tulip lotus]

Hello, after adding my server in top.gg long time ago, my server is still not listed when searching it by it's name, tags or other criteria. any clues ? thanks

[lethal bolt]

Hey, it may be due to the fact that you use emoji in the server's name.

-refreshdata

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[lethal bolt]

Can you try this ten let me know

[tulip lotus]

thanks for the reply, it seems the right reason but I don't have the refresh button

[lethal bolt]

Because it's for the bots, you may want to change your servers name or you can add your server's name in categories part that may help(but not sure for last one tbh).

give it a try

[tulip lotus]

I have removed the emojis and added the name in categories but still the server is not listed when searching it

this is the server id : 883844035180122132

[long ferry]

I've made an edit on your server to see if that helps indexing it

But keep in mind that the emojis you have added may cause issues when searching

[lethal bolt]

also give site some time

[tulip lotus]

thanks for the help I understand

I will give it some time and try again

[abstract falcon]

It works fine on my pc, but not on my laptop.

[cedar violet]

They answerd on why but doesn't answer to the rest

[cerulean ember]

it's weekend so might take some time for them to reply.

[finite frigate]

umm, 5 commands/feature rule.. what type of commands are we talking about exactly. Is /help or /info included in these. Not for a forked project

[cerulean ember]

feature is something like minigame or utility commands. help or info are static command and thus does not come under a feature

[finite frigate]

yes, exactly, thank you

[cedar violet]

Could you take over for him ? As he says that i need to apply again and then he will take a look at it but that doesnt fix anything and if he says that i'm not 100% sertein that he reviewed the bot correctly

[long ferry]

Just be patient

We are volunteers, understand that we do not focus our time 100% on Top.gg, give them time to respond

[cedar violet]

Ik that and i understand but telling me i cloned it while i spend idk how long to make that bot thats just low

[next kestrel]

Fyi, I am not glued to discord 24/7 and have a life to live
I’ve already told you in DMs that I’ll take a look at your bot again. There’s no need to make an issue out of it
Mistakes happen, we aren’t machines 😄

[desert plover]

+1, just be patient it's key to everything @cedar violet

[cedar violet]

I understand i work 6/7 from 5am to 6pm but if i dont clear this out and you look at it again the chance you will say its cloned is very high thats why i want this to be cleared out before i apply again

[desert plover]

The thing why he said to 'apply' again is so he can review ur bot and approve it afterwards on site, because if we decline the form deletes itself

So you have to re-apply for us to approve it anyway.

[next kestrel]

With the modifications to your bot that you gave me in DMs, I’ll keep that in mind while I re review it. You do not need to be worried about it!

[cedar violet]

Ok then i will submit it after i'm done working if i'm not to tired

[desert plover]

[stray fog]

my bot got deleted without any reason

[cerulean ember]

bot id?

[stray fog]

1024365860246278244

[cerulean ember]

it was deleted for having invalid invite link #mod-logs message

[cerulean ember]

ik

[supple mica]

Couldn't regen the bot invite either ^

Had a uri issue

[marble pumice]

Hello, could you tell me what the estimated time is for my server to be published on Top.gg? I tried to add it, but I'm getting a message saying that it hasn't been published yet, even though it's been a while.

[long ferry]

you need to press edit and fill everything out

[marble pumice]

After spending hours trying to solve it on my own, I was surprised at how simple it turned out to be with your help.

Thanks!

[neon pike]

i think i’m dumb but when i try to open the documentation/commands for the score bot it won’t open - how do i use it

[grand prism]

I think you got the servers wrong too

This is the top.gg support server

[long ferry]

-wrongserver

[cerulean fulcrum]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[mellow ruin]

Hey ! How i can change the pfp of my discord bot in the topp.gg dashboard ?

[long ferry]

-refreshdata

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[long ferry]

change it on discords end, then do that above

[mellow ruin]

I don't found the "Creator Controls" Panel 😅

Can you help me please ? 😅

[sturdy swan]

Just go on your bot's page

And it's on the right

[mellow ruin]

I don't have it !

[sturdy swan]

you do

[mellow ruin]

OOOH
ok

NVM

😅

[hollow hull]

Has the issue with people voting for Servers but not being given any role for voting been resolved yet?

[long ferry]

It has not no, there's no ETA

[hollow hull]

thanks

[winter ferry]

the bot page preview functionality is completely broken for larger pages... response 414 on /api/client/entities/renderDescription. it's trying to send the page payload via URL parameter. URL params have a max length... this needs to be sent as a POST with the param in the request body

[long ferry]

That issue is known for a while already

Just save and edit

Then viewing the bot page on your live bot page

[winter ferry]

if i save it goes live though? or what

[long ferry]

Yes

[winter ferry]

that's not really acceptable for my purposes

you're basically saying to do the development on the live page? or i'm misunderstanding

[long ferry]

There's no other way to currently make changes while viewing the changes you've made, you could use a markdown editor with a preview feature if you're using markdown

[winter ferry]

is there an ETA on a fix? i'm surprised it isn't just fixed quickly in 5 minutes since it's just a change of request type... that is a really simple thing to fix

[lethal bolt]

Sadly no ETA for now

[winter ferry]

alright ty

[sturdy edge]

verification email wont send

[long ferry]

Referring to auctions?

Check your spam folder

[sturdy edge]

already done it

i received my other one

but now when i click on the link it does nothing

[long ferry]

Try again in 24 hours with a new email sent then

[limber yoke]

Implementing a voting tracker into my bot would require member intent I'd assume. Would I need any other intents?

[long ferry]

It doesn't need any intents to track votes as you're simply provided with the discord-based user id already

[ionic pewter]

[polar rune]

The bot still not provide the voter role after voting

[lethal bolt]

Known issue, there’s no ETA. We are working on it.

[polar rune]

okay

[gentle plume]

https://top.gg/servers/1059864626860408953 is this allowed?

[lethal bolt]

Yup

[gentle plume]

thanks

[hollow hull]

instead of asking again about the voter role issue, I assume some announcement will be made when it is fixed, which channel would that announcement go to?

[lethal bolt]

Hey, of course we will share an announcement in #announcements or #site-status

Thank you for your patience btw 🙏🏼

[hollow hull]

thanks

[lavish slate]

so to be able to apply for my bot it should be using slash commands ?

[lethal bolt]

No need to

[sleek galleon]

is it possible to send bot statistics info pre-verification? would like to get it implemented and tested asap

[long ferry]

Its not no

[sleek galleon]

alright, ty - I shall implement it and hope for the best 😅

[supple mica]

-apps

[cerulean fulcrum]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[ashen tundra]

Hello! As of a few months ago, I have become unable to vote on top.gg
When I try to vote for a bot, the page thanks me for voting, then resets and I get the vote button again. My vote is not registered by the bot for which I'm voting.
The support section of the website mentions you can get banned from voting, so I think that may be my problem? Is sending an appeal the appropriate thing to do in my situation?

[long ferry]

No clue from which support section you have read that "you can get banned from voting" but thats entirely false

[cyan niche]

Hey I needed help, my friend who had the ownership of the team on top.gg, his account got terminated by discord. So I was wondering if I could get the team ownership on my account? If yes what's the process?

[long ferry]

Ensure that:

• you're not using any vpns
• using any extensions that might interfere with voting
• trying a different browser

[long ferry]

We dont have a way of transferring team ownerships, the bot could be deleted to be added to a new team

[cyan niche]

How much time will it take?

[ashen tundra]

I have tried several browsers, with and without VPNs, and several networks (cell and public WiFi). As I said it's been an issue for months

The page "Ban Appeals" on support.top.gg mentions to include in the appeal "the specific feature you have been banned from (e.g. voting, posting reviews, or posting bots)"

[grand prism]

Voting probably refers to voting from different accounts for one (usually your) bot i.e. vote farming

[long ferry]

We do not ban from voting, that is not a thing

I can otherwise tell you its related to your browser, it is not a ban on voting as that is not a thing

You could try reaching out to [e-mail], though wont make any difference towards the answer i gave

[long ferry]

-upto

[cerulean fulcrum]

When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[ashen tundra]

I'll try that, thank you for your help. I am glad to hear that that is not the case. I probably won't be contacting the email, but thank you for the suggestion.

[eager spear]

[long ferry]

The bot is online

Not sure what else you're referring to

The only thing not functional is reward roles

[calm solar]

https://feedback.top.gg/293

any updates?

been 6 months 👀

[sturdy swan]

whenever i try to click on the " Add Server " button on Confirmation page it redirects me back to the Server Details page without showing any error

How can I fix it?

[sacred cypress]

When to send a report regarding the acceptance or rejection of the bot

@long ferry

@supple mica

[supple mica]

Please don't randomly ping mods

-notified

[cerulean fulcrum]

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

:bulb: Please make sure you have your DMs activated for this server.

[supple mica]

Is this what you're looking for?

If not, let me know

[sturdy swan]

can u please help me with this?

[supple mica]

What browser are you using?

Try clearing your cache, or another browser

[zinc oracle]

You're not using a discord webhook right? Top.gg webhooks are not discord webhooks.

[sturdy swan]

if i do now a new acc can i vote with it >

?

<@&817055174613794826>

[sturdy swan]

You will eventually get banned for vote farming

Vote with one account - aka this account - and that's it

[sturdy swan]

i am not just my friend he do a new acc but he cant vote

Then tell him not to do it and just vote with one account

[sturdy swan]

he is new !!! ????

he have only one new acc

Then tell him to come here and make him explain his issue so that you don't need to act like an owl by passing messages here and there

#topgg-api

[sturdy swan]

you are not support so dont speak

[sturdy swan]

Pinned messages & https://docs.top.gg

[sturdy swan]

Others will tell the same, ask your friend to come here

And you definitely do not tell me what to do and what not to do.

[sturdy swan]

dont answer me i am waiting for a support team not a member

[zinc oracle]

Thats not a feature you can do within top.gg without programming or using a third party tool, youll need to have a developer help you use our api or use a third party tool. such as vote tracker or webhook-topgg

[sturdy swan]

Also note that the support guidelines tell you to ping the support team for urgent matters only, and that is definitely not an urgent matter

[floral pagoda]

Be friendly!

[sturdy swan]

look

[sturdy swan]

he dont know how to speak

[floral pagoda]

He explained the situation to you multiple times, pretty simple

Don’t farm votes by creating new accounts, simple it is

[sturdy swan]

i am not

my friend is new on discord

[floral pagoda]

That’s a general statement, not referring to you

[sturdy swan]

he try to vote

but he cant

i ask why he cant

[floral pagoda]

“He can’t” is not really helpful

[sturdy swan]

the

bot

[floral pagoda]

Why is he not able to vote? Which error message is coming up?

[sturdy swan]

give some money in bots

but when he vote

[floral pagoda]

-wrongserver

[cerulean fulcrum]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[sturdy swan]

he didnt get anything

[floral pagoda]

Read this please. We don’t provide bot support

[zinc oracle]

google, or my profile.
Its a third party tool, but I made it ^_^

[zinc oracle]

Thanks, working on making it better hopefully soon

[gusty jay]

Hi 👋 The top gg role rewards for voting is not working, I didn't change any settings but I found it stop working recently, any idea how to solve that?

[zinc oracle]

The url actually contains the embed in json, its just encoded.

You can use any url decoder to get it.
You can also replace it with json and encode it.

[zinc oracle]

Its an issue on our end 😦
The dev team is looking into it

[gusty jay]

thanks for the reply, i have retry adding the bot a few times and it is still the same, good to hear that your team is working on it, thanks so much 🙏

[minor vector]

Hi, how do I set the landing channel for my server? it seems people are seeing another channel after joining my server

[lethal bolt]

-notdiscord

[cerulean fulcrum]

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[minor vector]

wtf... I'm asking about Top.gg service

[sturdy swan]

You create an invite link for that specific channel and use that

[minor vector]

how do I set the landing channel for my server in TOP.GG? it seems people are seeing another channel after joining my server

[minor vector]

how?

[sturdy swan]

Right click on the channel

Create invite

[lethal bolt]

right click yeah

[lethal bolt]

also this is about discord not Top.gg service

[minor vector]

and what's this function for?

[cyan palm]

Right click to the channel you want your users to see when they join. Then copy the invite link and paste it here

[lethal bolt]

IF you want users to land on landing channel

[minor vector]

Thanks for quick response, problem now solved 🙂

[cyan palm]

Glad we could help, let us know if need help with anything else!

[hearty thicket]

Hey, I made some bids for advertisements. It’s my first time using the service and I made some mistakes in my bids as I wasn’t sure how it worked. I also bid for the wrong product for 3 of them. There are a few hundred dollars worth of bids that I do want to pay for, but I can’t pay for some of the erroneously placed bids. Is there a way to cancel those ones and still purchase the intentional ones?

[sturdy swan]

#auctions-support

[cobalt sleet]

Please open a ticket in #auctions-tickets and explain exactly what your issue is including slot names.

[hearty thicket]

Thank you!

[woeful raft]

Not important but does me clicking the votes (from bots in my server) in your website not count as active? Whenever, let's say, it's almost a month, my account needs to re-log in. The thing is I vote the bots everyday and that's the only activity (and reason) why I'm on top.gg.

But I also clear cache (not cookie) everyday as well so maybe that might be why?

[unreal grotto]

I got a question! I had tagged my bot with NSFW to appeal to NSFW servers more as its probably a third of the audience of my bot. I have since removed it as it has made my bot no longer show up in regular search. My bot still doesn't show up unless I use the toggle to show adult bots. Is there a way to fix this?

If it matters, I have already tried the refresh data feature on the site.

Also, I have a user who left a review on my bot which has a inappropriate PFP(nudity) is it possible to hide their PFP on the page? This is the user. Also the user seems to have lied in their reviewing noting my bot has paid features which it doesn't currently. https://top.gg/user/312116393007341568 (warning for anyone else, this users PFP has nudity if you click the link, I'm happy to change the link to only the users id if admins request)

[long ferry]

There is not, check out https://support.top.gg/support/solutions/articles/73000510622-safety-filter

And I'll remove that review purely because of that avatar, one sec

Could you link me the bot page that review is on?

[unreal grotto]

Thank you! Here it is: https://top.gg/bot/975133985137123339

[long ferry]

Review removed

[unreal grotto]

This seems to be more focused on the server side of top.gg rather than bot. However it doesn't quite fully fit any of these bullet points. At the bottom it mentions emailing [e-mail]. I believe my bot doesn't quite fit these standards listed, so would my best bet be to email that address?

[unreal grotto]

Appreciated! Thank you!

[long ferry]

The wording is focused on towards servers, but the mature filter applies for both bots and servers. Your bot was flagged as mature due to one of the reasons listed there. In this case referring to your previous message with "I tagged my bot with nsfw to appeal to nsfw servers"

[unreal grotto]

Ahh, alrighty! :)

[glad finch]

Heya so is this happening to anybody else or is it just me?
(ignore the poke list, I'm working towards completing a Pokedex)

The number of notifications I get at like 9:40-ish from top.gg have just been growing for the past week lol

[dawn basalt]

How many days would it take to approve the bot?

It has been almost 2 days now

[tardy wedge]

Ói

[next kestrel]

Known issue, only fix is to disable notifications from top.gg in your browser settings

[next kestrel]

-upto

[cerulean fulcrum]

When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[glad finch]

Ooh okay, thank you very much I appreciate the answer 🤝

[next kestrel]

No problem!

[hazy jewel]

@next kestrel i updated my bot name in devloper portal but it not updated in topgg i literally name updated 1 month ago

[cerulean ember]

-refreshdata

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[hazy jewel]

I didn't find it

[cerulean ember]

Did you see image and what’s 1st step?

First refresh data on bot page not edit page

Then use edit and save as it is otherwise it may take time

[hazy jewel]

Changed thx

[mint spear]

Hi everyone! I had a quick question as a person who just listed their bot on Top.gg and am getting users really fast.

I saw that top.gg has an option to post the bot's Server Count into Top.GG. What's the server developers incentive to post server counts for the bot? Does it improve the bots rankings and/or increase outreach?

[keen nebula]

!p cara vemos

[long ferry]

-servercount can help with it

[cerulean fulcrum]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[mint spear]

Got it- but my question is why should a developer include this information? Also, how do you prevent submitting false information into Top.gg?

[grand prism]

If a bot has false information, you can report it to the administration and it will be removed from top.gg

[dawn basalt]

Thanks

[mint spear]

Thanks for the info NyNu!

requests.post("https://top.gg/api/bots/:id/stats", data = {"server_count": len(self.guilds)}, headers = {"Authorization": os.environ["TOPGG_API_KEY"]})

Is all I needed to add server_counts to my bot. Sweet!

[faint fjord]

Is there anyone that could help me with this error message? (trying to delete the server)
HTTP Status: 403
[REDACTED] was locked for the following reasons. Locked by Dylan • Apr 18, 2023

[next kestrel]

Contact the moderator responsible for the lock

That would be @supple mica

[faint fjord]

Can I DM them?

[grand prism]

Of course

Here, most things are done on DM, sometimes on tickets

[cobalt sleet]

When DMing someone (or if someone DMs you) always make sure the person is actually Top.gg staff by checking their Discord ID in this server! We will never charge money for support and you should never click links or download any files in DMs.

[lofty vault]

@cobalt sleet what if someone tries to be a staff of topgg

[cobalt sleet]

If you believe someone is impersonating a staff member please report it here.

[gilded furnace]

It’s not letting me bid on the auctions why is this? <@&817055174613794826>

[long ferry]

The current auctions Phase is not over iirc

[gilded furnace]

When can I bid on the auctions?

[tulip lotus]

Hello, my server is not listed when searching it by it's tags, can you please help

I have removed the emojis from the server's name but the issue is still there

This is the server id 883844035180122132

Thanks in advance

[cobalt sleet]

-auctions

[cerulean fulcrum]

Top.gg Auctions

Auctions information
You can find out more about Top.gg auctions by reading this support article

**Current Auctions Stage**

We're currently in the stage of Auctions Bidding, This stage runs from <t:1681239600:F> (<t:1681239600:R>) to <t:1681758000:F> (<t:1681758000:R>). During this stage, you will be able to bid. At the end of auction , you will be given 24 hours to pay.

Auctions Timing Update
Next Ads Go Live / Next Auctions Starting: <t:1681844400:F> (<t:1681844400:R>)
Next auctions ending: <t:1682362800:F> (<t:1682362800:R>)

[kind knot]

hello, why i can't see the server of myself

[grand prism]

Refresh servers, log out and log in

Should work

[kind knot]

much appreciated

[tulip lotus]

Any solutions for my issue ? Thanks
#support message

[dreamy abyss]

When did you add the tags you are tryning to search for?

[tulip lotus]

Weeks before

[dreamy abyss]

You added the server 5 days ago?

It may take 1-2 weeks for search index to update. So give it some time to update, and if its not there after 2 weeks feel free to reach out here again

[tulip lotus]

Ok understand thanks for your help

[narrow wedge]

Hi! Top.gg isn't assigning the supported voter role anymore.

[sturdy swan]

Known issue, no ETA

[narrow wedge]

Ty!

[sturdy swan]

Hi I paid for premium service but never received license key

[long ferry]

-wrongserver

[cerulean fulcrum]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[sturdy swan]

sorry

[halcyon saddle]

Many copies of my open source bot project have been created so far and are added directly to topgg without any changes. Is there a solution other than complaining about them? Is there a list of open source projects that you check when checking the bots that apply?

[long ferry]

We do, which is publicly accessible too

Though keep in mind that we consider modified at least one custom feature not already present on the bot

Aswell as not every clone in existence being found, so we appreciate any reports regarding it and will have it handled internally

[sturdy swan]

how to delete

a bot

in top.gg

[zinc oracle]

on your bot page, while logged in on the owner account click 'delete' in creator controls.

[spare patio]

I've one question regarding these Vote credits.
Can I keep collecting them for future use in Auctions or will it be expired after 1 month?

[fluid birch]

-credits

[cerulean fulcrum]

Auctions Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

:bulb: You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[potent cliff]

why did my bot get declined? bot's id: 1093679008555749416

[zinc oracle]

You can find your decline reason here. #mod-logs message

[potent cliff]

ah

but the minigames command doesn't require manage message? it only requires to edit

[zinc oracle]

edit isnt a permission

You can reach out to the bot reviewer for more info on your decline

[grand prism]

It should be on your bot's page. If you are using a phone, then in the "info" tab

[idle cargo]

where can i see the guidelines for posting

for eg, wwhat sort of bots are not allowed on the website

[scarlet stirrup]

Hello, I am reaching out because my team and I have been developing a bot for the past two years. We have been working hard to determine the best deployment strategy, and we believe that implementing a reward voting system will lead to the best performance. However, we are unable to test our raward system using your API since we do not have an active bot on top.gg. Creating a "fake" bot is not a viable solution, as it would come from GitHub and be rejected. This would also be time-consuming. Do you have any suggestions or solutions that would be appropriate? Thank you, Maxence.

[grand prism]

You mean this?

https://support.top.gg/support/solutions/articles/73000502502-bot-guidelines

[shell inlet]

I'm not sure how you'd implement the whole thing. You say your main bot itself isn't listed on Top.gg so reward voting system wouldn't work at all

the only way to get access to our API is having your bot listed on our site

[idle cargo]

yes thank you

[grand prism]

No problem

[scarlet stirrup]

I mean whe want to test the API and get ready for the bot release on top.gg

[sturdy swan]

You cannot test the API without an approved bot. You can mock the responses and simulate voting events, then it's just a matter of small changes.

[hearty thicket]

Hey,

How do I put a thumbnail for my server?

[woeful raft]

Today I got this and was wondering is the website bit iffy now? Want to check because today my desktop is also kind of iffy too (due to being several years old but still workable)

To clarify, I can't vote because my profile is not there and sometime the site's loading is longer

[worldly reef]

Where can i report a comment on my bot

[sturdy swan]

DM one moderator

[frosty kite]

is there a known bug for votes not being submitted?

i had to switch browsers for the vote to be actually submitted

[fluid birch]

Yeah thats a known issue

[potent plover]

When that issue will be solve? Any estimate time?

[fluid birch]

Unfortunately I cannot provide an ETA on that

[tacit sand]

is there a way to delete my bot from listing?

[tacit sand]

i must be blind

caues i cant see that anywhere

[rain needle]

Sorry

[potent plover]

Understandable mate

[narrow wedge]

999726032074584064

Is that one of the scams going around or did I just message official staff that -

[silent flame]

hello

can someone help

how come I cant delete my own reviews on top.gg

[crystal blaze]

you cannot

[silent flame]

why?

[sturdy swan]

site bug that they haven’t fixed yet

[silent flame]

I have been trying to take down a review I posted and submited a support ticket online and have been waiting for 11 days for staff to contact me

[stoic socket]

They are not staff

[long ferry]

Yeah just ignore them in that case, wouldn't directly consider that message malicious intent, unless they start advertising something

[sturdy swan]

what do the scams even try to do

[long ferry]

Of course, dont send any credentials or invite any unknown bots, click random links etc

[stoic socket]

They own a listing site so I can tell where it’s going

Anyways dipping now

[long ferry]

Elon musk wants your 20 bitcoins

[sturdy swan]

real

[silent flame]

is this not a support channel?

[crystal blaze]

i'm not getting any messages for second day

yesterday i tried 3 times and didnt get a code

[shell inlet]

read the channel name

[shell inlet]

try logging in for auctions with a different browser

[silent flame]

I have been trying to take down a review I posted and submited a support ticket online and have been waiting for 11 days for staff to contact me

[shell inlet]

you can just dm me the screenshot of review, the bot id. Ill remove it

[silent flame]

what do you mean the bot ID? please

[shell inlet]

have you left the review on a server?

[silent flame]

yep

[shell inlet]

or a bot's page

[silent flame]

server

[shell inlet]

if server send server id and ss of review to be removed

[long ferry]

I'll check if I'm able to receive emails from auctions, otherwise your mail provider is hiding emails from you, we had such issues before of delivery failing so ensure to: check your spam folder, perhaps check sorting rules too

[silent flame]

do i send it in here

or dm

[shell inlet]

dm me

[silent flame]

thank you jake!!!

[long ferry]

Yeah nah i received the auctions email with no problems at all

So its an issue related to your email, keep in mind it sends that to the email associated with your discord account

[silent flame]

I sent you

[crystal blaze]

tried another browser and its the same, and yes ofc checked spam messages nun there

i just got message today from discord there was abt my bot

anyway is there a way to fix it ?

changing discord email ?

[long ferry]

Apart from contacting your email provider, not really

As mail delivery does end up working for me on a own email too, guessing how that mail ended up landing in some spam folders before, maybe your email provider rejects it entirely

[crystal blaze]

It worked i had the issue with opera and opera gx, downloaded chrome, tried and it worked thx

[primal void]

hi, if I have a bot on top.gg and I delete its page to add its second version which does exactly the same thing with the same name, but which is not the same bot, will this cause a problem during verification?

[lethal bolt]

If your bot works fine it won't be an issue.

[primal void]

sure tysm

[little leaf]

how do pages like these setup buttons etc with text? like if i use iframe with my website then it doesnt extend beyond a certain height

like are they using website iframe as well?

[supple mica]

-htmldesc

[cerulean fulcrum]

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[supple mica]

I would imagine they're using html^

[little leaf]

oh so like html with css?

[supple mica]

Yup

[long ferry]

Which bot is that? That looks like a full page iframr

iframe

[supple mica]

https://top.gg/bot/929113644246118451/edit its not

its actually html

[remote aurora]

why it error when i vote all server?

[supple mica]

If you have questions about the decline , reach out to the reviewer.

@sudden radish in this case

[hexed anvil]

Is topgg down again i can't vote the bot

It said the servers were down and its ok

[little fossil]

same here

[hexed anvil]

Yeah the servers are down lol

They are gonna fix it so meh

[sturdy swan]

DM the reviewer

[hexed anvil]

Servers are down

Last time this happened someone told me there was an problem with topgg server

Or something like that

[steady zenith]

@carmine belfry pls check my bot again it is not a modified bot pls review it properly

[supple mica]

Please DM the reviewer like I told you

[supple mica]

If you believe there was a mistake, reach out to the reviewer directly. They claimed your bot was unmodified and not a modified bot. Make sure you read the decline reason correctly

[supple mica]

You're not logged in, go to https://top.gg/login and login from there, then try again

Then please be patient for a response. Give them up to 24 hours

Go for it Make sure you get it submitted asap to avoid longer waiting times

Queue is relatively quick right now

[hexed anvil]

I logged in it still didn't work

Oh no sorry for ping mr bread

[supple mica]

Sounds like you might be ratelimited by Cloudflare in that case, give it some time and check again in an hour or so

[hexed anvil]

😔

[supple mica]

All good

[hexed anvil]

K

Will do

[tame mortar]

how i add a image in my bot?

[supple mica]

-refreshdata

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[hearty thicket]

I have the same issue for my server, but there isn't a refresh data button

[supple mica]

The refresh data button is on your server page.

https://top.gg/servers/SERVERID/edit

[hearty thicket]

that link 404'd me

[long ferry]

refresh data is not a thing on servers

[supple mica]

That's because you need to fill in your serverID

[hearty thicket]

oh wait im dumb

[supple mica]

Hit edit then submit

[long ferry]

thats related to auctions, if thats a custom product, you have not provided a valid image

[earnest wharf]

how can i get a review written on my bot removed?

[long ferry]

otherwise what dylan said

[hearty thicket]

It's a server

[long ferry]

if the review violates our guidelines, you can contact a moderator to get it removed

[hearty thicket]

Where can I provide the image?

[long ferry]

yes, still refer to what dylan said, edit then save on your server page

[hearty thicket]

Have done that a few times since yesterday

[earnest wharf]

would you be able to help if i dmed you?

[long ferry]

then auctions might get cached and will not change until auctions is over

[long ferry]

sure

[hearty thicket]

I just bought that ad space yesterday. Shouldn't the auction be over? That was one of the most expensive purchases, so it would be a real shame if my logo wasn't there

[long ferry]

you can try to create a ticket within #auctions-tickets, but the next support block is before auctions ends

aka the current auction phase ends

[hearty thicket]

So they won't be able to help me until the ad has run its course..?

Ok.. well thanks for the information I'll try that

[long ferry]

you can try to create one, but there's no guaranteed response outside of these support blocks

[hexed anvil]

I still cant vote

Sed days man

😔

[sturdy swan]

Any update with the role being added normally again?

[long ferry]

None still

[hexed anvil]

How long do i have to wait until i can vote because it keeps saying that topgg servers are down

[sturdy swan]

you know when? it's a pain doing it manually

[long ferry]

No eta, consider using a different bot that does role rewards for now

-how2search

[cerulean fulcrum]

To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

[sturdy swan]

How to make it like other servers - where if someone votes It posts it into a channel

[crimson mulch]

translation bot bug is it normal?

[long ferry]

-wrongserver

[wild stone]

@crimson mulch

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[long ferry]

By using a bot that supports that

-how2search

[wild stone]

To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

[crimson mulch]

Oki thank

[sturdy swan]

Do you know any?

[long ferry]

cant help with that, refer to this

[sturdy swan]

I searched up like top.gg vote tracker and nothing come suo

[grand prism]

https://top.gg/bot/918872882472439838

How about this bot?

[sturdy swan]

Ty ❤️

[keen basin]

!Help

-help

-abatar

-avatar

-userinfo

-ping

[wild stone]

pong

[dusky fog]

-userinfo

[stoic socket]

#commands

@long ferry might wanna clean up

[long ferry]

-commands

-botcommands

[wild stone]

Hey! Bots aren't given permissions to send responses in this channel. Please use #commands to run commands.

[ocean dew]

Hey, how do I add a server to my team? I’m kinda stupid rn and can’t see how… 😭. Unless that’s now what they’re designed to do or something…

||Didnt just post this in #general because I was in the wrong channel 🤦🏻‍♂️||

Omg I just saw it

Ok I am blind, anyway…

[unkempt turret]

Is there a bug with the role reward upon voting? Because its not assigning the Voter role for any of my members and i dont believe its something on my end but i could be wrong, thanks.

@long ferry sorry for the ping

[stoic socket]

known bug

no eta for fix

[unkempt turret]

okay thanks, in the meantime is there any other solutions you can recommend? Surely there is another way

[stoic socket]

Yes, look for “Vote Tracker” bot on Top.gg

[unkempt turret]

Appreciate the help!

[stoic socket]

No worries

[unkempt turret]

When i try to add Topgg as a new tracked bot it keeps telling me the bot is already being tracked in another server and when i try remove/reset it says the same thing

[twilit elm]

How do i set up 12hr vote?

[long ferry]

?

[shell inlet]

ask in their support server

[twilit elm]

And how do i set up auto role voter?

[long ferry]

That's currently having issues, no eta

[bronze silo]

Can I get the Developer Role?
I am admin of a team which has Rolex bot (747337455782461482) and verified on top.gg.

[next kestrel]

Only the owner of the bot will receive the role

[bronze silo]

Oh okay

[harsh walrus]

Hi so my server on top.gg has been locked due to breaking the TOS i would like to try to revoke it and see what is and is not allowed.

[cerulean ember]

You can reach out to moderator who locked your server for more info.

[harsh walrus]

do i have to ping or dm him?

[cerulean ember]

You can dm no worries

[harsh walrus]

Alr thx

[harsh walrus]

so the mod that locked my server is named dylan

but i not sure who it exactly is

[cerulean ember]

Oh @supple mica

[cerulean ember]

I pinged them^

[pine ore]

Hello, I submitted our discord yesterday, but it still needs to be published. Do you know what I am missing?

[long ferry]

You have not added anything on top.gg

[inland ibex]

https://top.gg/bot/971751049440411658

My bot icon doesn't show.

[sturdy swan]

Click "Refresh Data", "Edit" and then "Save"

[inland ibex]

Unless it needs a minute, it hasn't seem to do anything.

[sturdy swan]

You haven't done the "Edit" and "Save" part so it will never work, indeed.

[inland ibex]

I did

I'll give it some time to think, gonna go make a coffee or something.

[sturdy swan]

No you didn't, #logs has't logged anything

[inland ibex]

Wait nevermind

Giving it a moment did the trick kek

[inland ibex]

goofy website

What about this

2 Star review yet there's "No Reviews here yet"

[cerulean ember]

Cache issue, clear your browser’s cache

-cacheclear

[wild stone]

How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari on iOS or Safari on MacOS
Instructions on Opera
Instructions on Brave

If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

[steep void]

i cant get my vote rewards please help

[sturdy swan]

@zinc oracle -wrongserver

[zinc oracle]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[steep void]

?

[sturdy swan]

As the embed says, Top.gg is not responsible for giving rewards, the developers of the bot you've using are - so ask in the support server of that bot.

[steep void]

oh ok

but the thing is

its not working for any of the bots

[lethal bolt]

-knownissue

[wild stone]

Thanks for reporting this bug!

This is a known issue that our engineering team will be looking into. Unfortunately, there's no estimated time for when this will be fixed at the moment.

If needed, you can also report bugs by submitting a support ticket.

[steep void]

any bot i try to vote is not being voted

[lethal bolt]

We are working on it thank you for your feedback

[steep void]

[sturdy swan]

Yo can i get the list of all the staff in this server

I'm looking for a guy i don't remember his name

[zinc oracle]

Aurel#0001
Dylan#1234
cosmic#3517
Dominik#3040
Emir#5432
Fellintron#0001
Nicole#2345
marcoo_rennmaus
Johand#0001
Family friendly#6191
Odin#1000
SuniL#4342
Tafina#5614
Woo#3304
XiuhcoatlSlayer#7391

[sturdy swan]

Thanks

[zinc oracle]

theres the bot reviewer team too, but I don't have that list made

[dreamy abyss]

Mac#8888
XiuhcoatlSlayer#7391
marco_rennmaus | Rennmoose2#7328
Johand#0001
Dominik#3040
Tafina#5614
Nicole#5562
Odin#1000
Woo#3304
Family friendly#6191
Dylan#1234
VISION#7520
SuniL#4342
Fellintron#0001
cosmic#2000
Goseale#6992
IXZ#0001
eDDy#0001
Enigma#8806
Emir#5432
Spoder#5494
Qwaizor Games#5496
JayODraco5harp#4946
Dann™#9069
ClawX69#9782
cyn#5648

😊

Try to resolve any issues here in #support first tho

Contacting by DM should always be last resort unless you are contacting a BR regarding a declined bot

[remote aurora]

What happen with bot, it can't give ppl role when they vote for server

@dreamy abyss

[stoic socket]

known issue with no eta for a fix

there are alternatives you can use in the mean time however

https://top.gg/bot/918872882472439838

[regal kayak]

Hey, was wondering if topgg would like to be involved in a paid promotion with my server. I have a server of just shy of 500,000 members. And four other servers that connect my servers to be over 1,100,000 members. I could bring alot of traction to topgg if it was promoted in my server.

[long ferry]

Feel free to contact [e-mail]

[hollow hull]

Has the issue of not being given a role for voting for a server been fixed yet??? Seems like it's still broken to me.

[sturdy swan]

No it hasn't

[long ferry]

Consider using a third party bot that handles that for now, scroll up

[sturdy swan]

https://top.gg/bot/711411719922253884
I own this bot. I can't access it because it is registered in my old account on the site.
Can i reclaim?

[long ferry]

are you able to prove you own the bot? such as being able to run an eval on it or change something only the owner can?

[sturdy swan]

is it enough

[long ferry]

that is not enough no

A screenshot is not sufficient proof to proving ownership, are you able to change something on the bot that is visible on the bot itself?

[sturdy swan]

yes

[long ferry]

feel free to dm me then

[onyx oyster]

hi, is there any requirements to get a server listed on top.gg or do i just need to go through the application process?

[long ferry]

Hiya, you should be able to simply add your server without going through a reviewal process like on top.gg/bots

[sturdy swan]

I have Top.gg the bot in my server.
I have Voter Role Set.

But it doesnt give the role

When people vote

And the bot is higher

[opaque wing]

Hi, in the past I moved my bot to a team owned by me. Is there anyway of getting my bot back to me, and not by a team?

[long ferry]

Voting rewards on the @small lantern bot is currently not functional, you'll need to use a third party bot for now

[long ferry]

Theres not, apart from deleting the bot and resubmitting it

[sturdy swan]

Do you know any?

[long ferry]

cant really help with it, can only redirect you to

[sturdy swan]

^

[long ferry]

-how2search

[wild stone]

To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

[long ferry]

or that

[opaque wing]

Oh, unfortunate. Are there any plans to fix this?

[sturdy swan]

I also have the topgg bot webhook thing but that doesnt work either 🤣 and ik this isnt the server for it

[long ferry]

they should have a support for that specifically

[long ferry]

there's not, as the ownership transfer over to a team is permanent, which is mentioned on the message confirming the transfer

[subtle plank]

what do I have to enter here

link to this server?

[long ferry]

Top.gg listing url of your server thats associated with the bot

[hollow laurel]

So apparently, when someone votes for my server, top.gg doesn't give the role its supposed too. This issue happened when the bot went down some time ago. Is there an issue on my side or the website?

[stoic socket]

known issue, it is to do with the website

no eta for a fix though

[hollow laurel]

ok thanks

just wanted to confirm if it was from my side

[wide berry]

How do I use the bot with the vote tracker or even set it up in the first place?

[opaque wing]

I wish I saw that a while back

oh well, it's an old bot

[empty token]

im not support and it's getting annoying seeing the same question being asked lol

[stoic socket]

🤷‍♂️

[keen basin]

lol

[sturdy swan]

why ?

[stoic socket]

What browser are you using

[sturdy swan]

Chromium

[stoic socket]

Try a different browser just in case

[sturdy swan]

but, what about chromium?

[keen basin]

Clearing your cache might help

-cacheclear

smh

[subtle pike]

Hey there, why i can't promote my bot?

on website?

Hello..

!

Bruhhhh

I'm new in server so anyone telll

[long ferry]

-auctions

[wild stone]

Top.gg Auctions

Auctions Information

You can find out more about Top.gg auctions by reading this support article.

Current Auctions Stage

We’re currently in the stage of Auctions Bidding. This stage runs from <t:1681844400:F> (<t:1681844400:R>) to <t:1682362800:F> (<t:1682362800:R>). During this stage, you will be able to bid. At the end of the auction, you will be given 24 hours to pay.

Auctions Timing Update

Next Ads Go Live / Next Auctions Starting: <t:1681844400:F> (<t:1681844400:R>)

Next Auctions Ending: <t:1682362800:F> (<t:1682362800:R>)

Apr 21, 2023, 5:12 AM

[subtle pike]

??

[long ferry]

Your question was "Hey there, why i can't promote my bot?"

[subtle pike]

Yes, that was my question that why i can't promote my bot?

When I'm putting the information then after submitting it's showing "My future bot" and not showing the real name of the bot. After i searching my bot on top.gg i can't get that.

[lethal bolt]

Because as you can see with this link #mod-logs message
Your bot didn't pass the test stage. Once you resolve your bots issues you can re submit your bot. If there's no issues it'll be approved, no worries.

[subtle pike]

No after submitting it's automatically shows "My future bot" immediately after submitting!

[lethal bolt]

After your bot was declined, you haven't submitted again. I can see that.

[subtle pike]

It's happened on @versed cape now I'll submit the @dawn violet on website

[lethal bolt]

Just submit then wait for like 1-2 weeks for review

[subtle pike]

Ok then I'm submitting @dawn violet

[lethal bolt]

If the issue still occurs DM me again or in this channel. We will solve it gladfully

[subtle pike]

Ok

[subtle pike]

Hey how i'll contact bot reviewer to review my bot?

[lethal bolt]

You can check it with searching your bots ID in #mod-logs

[subtle pike]

Ok but how they will review my bot without contact?

[lethal bolt]

You don't need to contact them. Once you submit your bot we'll have the permission to invite your bot to our verification server

[subtle pike]

Okay

[lethal bolt]

Our bot reviewers will test your bot there. So good luck

[subtle pike]

Ok

[subtle pike]

How the bot will be adds on this server?

[grand prism]

Not on this server, it will be added to a special server dedicated to bot testing

[subtle pike]

It's added to #logs but it's again showing!

[grand prism]

Read this blue exclamation mark

It clearly says that your bot has to be approved first

[lethal bolt]

It is a preview…

Just read the blue part it says it hasn’t been approved yet.

[proud warren]

changing the bot from the "More like this" section doesn't refresh the reviews

let me convert that to mp4, sry

[subtle pike]

Ok

[long ferry]

Known issue

[proud warren]

alr :)

is there any place where issues can be submitted in case of future bugs and to check if they were already submitted?

[subtle pike]

No i haven't submitted any bug

Reports

[long ferry]

[e-mail]

[subtle pike]

How I'll get the @sturdy swan role?

[supple mica]

You pinged a user, but if you're referring to the Bot Developer role, you will need to have a bot approved on Top.gg

[subtle pike]

Ok

[ancient parrot]

Why @small lantern not giving role reward anymore?

[grand prism]

Known issue

[ancient parrot]

[subtle pike]

Is i can add more then one bot and server?

[grand prism]

You can add as many as you like

As long as they are not the same bots and do not break the guidelines

[nocturne shard]

Hi,
My Bot Avatar didn't refresh for 24 hrs and it still didn't refresh what am I doing wrong
Note: I Changed the bot avatar Not the application avatar and I refreshed the page 5 times and saved and refreshed and nothing happened, Any Help ??

[grand prism]

Click "refresh data", then "edit" and "save"

[nocturne shard]

Did that

[grand prism]

That is new avatar or old one?

[nocturne shard]

It updated thx

The old

[raven crane]

if i delete a bot now, can i resubmit it later?

[grand prism]

Yes

But it will have to be reviewed again

[empty phoenix]

I dont see a refresh data button

[long ferry]

on your bot page

also, only a thing on top.gg/bots

[grand prism]

Yea, with server you just do "edit" and "save" step

[long sleet]

how i can add my server

[grand prism]

Refresh servers, log out and log in should work

[lethal bolt]

-addserver

[wild stone]

@long sleet

Adding Your Server To Top.gg

So you want to list your server on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

Click here to follow our guide!

[long sleet]

thank u

[hollow hull]

I had a dream last night that top.gg finally fixed the website and people could get roles for voting for discord servers again... Has it been fixed yet?

[long ferry]

guess your dream didnt come true yet

you can use a different bot that is able to fullfill your dreams though

-how2search

[wild stone]

To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

[hollow hull]

There are other bots that grant roles if the user votes for that server on discord?

[grand prism]

Search for it, you will surely find some bots

[tidal field]

How’d I set up a server

[weary socket]

Scroll down on your servers till u see a plus and this should pop up :)

[hollow hull]

is there a different bot you know of that will grant users a role if they vote for my server on top.gg?

[long ferry]

cant really give you any, only thing I can tell you is use the search feature

[tidal field]

I already have a server created just to set it up

[tidal field]

That’s what I’m asking

[lethal bolt]

What do you mean with setting it up?

[weary socket]

Not to sure. As I just set mine up myself- self taught -

[lethal bolt]

I guess youre mistaken the server here is top.gg

[weary socket]

Channels and Wellcome I think

[lethal bolt]

We do not provide support for that kind of stuff

[lethal bolt]

yes i guess so

[pliant adder]

all my servers I have at top.gg are not found in the search bar nor in the corresponding categories, no matter how I set the filters. Can someone help me with this?

[weary socket]

@tidal field if you would like I’ll sort it out for you if you lmk what you would like sorting and I’ll do as much as possible today :)

[lethal bolt]

Because your server name is Anime Heaven which is so common and decent among the discord servers.

That might be the reason of it

[pliant adder]

Yes its possible, but you can't findmy otehr server "Anime・Chill・Gaming Lounge", which has 13380 members, even with Total member and german filter.

[supple mica]

When did you add your server?

[pliant adder]

a few months ago. So it's been a little longer than that. I can't find all my3 servers.

[supple mica]

Can you link one of your servers please

[lethal bolt]

https://top.gg/servers/883413398191243264

[pliant adder]

sure. Here are all
https://top.gg/servers/883413398191243264
https://top.gg/servers/1041848670636752897
https://top.gg/servers/712041478238633984

[lethal bolt]

Again categories are so common.

They are Anime-Manga

[pliant adder]

But not with the German Filter and the total members

[lethal bolt]

Yeah that is the weird part I'm heading to check it again

[supple mica]

The server came up when I searched "Anime・Chill・Gaming Lounge"

[pliant adder]

Yes you are right. just was not yet the case, thank you

[pliant adder]

okay thanks

[lethal bolt]

Can you edit your server and add some categories then save it back again lets try this

[pliant adder]

Added more categories to all servers

[lethal bolt]

Can you check it now

[pliant adder]

If I search only for anime and have the german and total member filter inside, it doesn't show up either. If I search for Anime Heaven with the german filter, no server appears at all,

[lethal bolt]

Okay i'm gonna redirect this issue to our support team, thanks for you feedback we will investigate

have a nice day/evening

[pliant adder]

Okay, thank you very much. I wish you too

[steep void]

hi so i already told abt the vote thing tht wasnt working

but the thing is

its only for me which its not working

like i vote

[fleet surge]

Hello i want to play epic rpg but i cant ?

[steep void]

it does not register

and does not give the rewards

[steep void]

u dint select a server

u gotta select wht server

[fleet surge]

I cant ?

[steep void]

no

[steep void]

u dont hv a server

make a server

which YOU own

and then try

[fleet surge]

How my friend i am new to discord stuf

[steep void]

k

so lemme help u out

first if u want

u can just go to a server

with the bost

like epic rpg gladiators

i can dm u the inv link

[fleet surge]

Yeah pla

Pls

[lethal bolt]

same, we are on it

[steep void]

oh ok thx alot

[fleet surge]

Can u send me the invite mento

[supple mica]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[supple mica]

This is support for Top.gg, we can't help with anything outside of that

[hollow hull]

can you tell me what key word to search for to find a bot on top.gg that will grant users in my server a role if they vote for my server on top.gg?
Thats a really specific request, and I've tried searching, I can't seem to find a bot that will do specifically that task.

[grand prism]

Something like "vote tracker" or "vote role"

[ocean dew]

Is there a rate limit or something from clicking too often? As I only get my responses like a few mins after clicking. Sometimes longer

[sturdy swan]

can someone tell me why confirmation takes so long?

and can someone tell me why the top.gg bot sent a message in my wrong channel when i have everything set for my general?

[long ferry]

Because theres other bots waiting in queue, we're volunteers and it is currently the weekend

[sturdy swan]

oh

[long ferry]

Or are you referring to a server?

[sturdy swan]

referring to why my discord server is not being published in top.gg

[long ferry]

You have deleted it 2 months ago, you need to press edit and fill everything out

[sturdy swan]

oh

[sturdy swan]

and what about this?

[long ferry]

Unsure what message you're referring to

[sturdy swan]

this one

that message came into my wrong channel

it was suppose to spawn in my general channel

[grand prism]

Because top.gg sends it to the first channel on the server where the bot has permission to send messages

[sturdy swan]

but it also has permission to send it in my general channel too

and thats the first channel too

the general one

[cerulean ember]

It’s really doesn’t matter tbh, bot wont be sending messages. It will just stay there and update members count and emotes to your top.gg page

[sturdy swan]

oh

but thats weird, it would have sent it to my general, since it didnt send it there, that means my general channel is broken

i made it so that when someone joins and boosts the server it all goes to my

general channel

[cerulean ember]

I’m also not sure why it sent message there, but really don’t see this thing as major problem.

[sturdy swan]

interesting...

my server broke then

sad

[long ferry]

Can be ignored

Thats the message that gets sent when you try to add your server through the add server section

Again, on your profile, press edit on your server and fill everything out

Then it should be publicly accessible

[sturdy swan]

did

still isnt

ik

im such an idiot

so

im in server info

and i filled everything out

and saved changes

[long ferry]

The server is publicly visible

[sturdy swan]

oh wtf

u can see it?

[long ferry]

Open an incognito tab and just visit your server page

Yes

[sturdy swan]

wow

cool tbh

[sturdy swan]

how do u bump ur server

im new to top.gg

plus im a stupid human being

so i need help with everything

i have 0 common sense

im not born with common sense sadly

common sense is something i lack very greatly

one of my biggest issues

so uh

is there like a

button

[long ferry]

Wrong link lol

https://support.top.gg/support/solutions/articles/73000536522-a-quick-start-guide-to-top-gg

[sturdy swan]

no

it worked

that other link u gave me

it worked

u can upvote with the other link u gave me

[long ferry]

Wasn't the one i was planning to send, read the one above

[sturdy swan]

oh alr <3

thx man

@cerulean ember

thank u for helping me too

and u too @grand prism

[grizzled pumice]

Hello is this support for all of Discord? Or only Top.gg site

[fringe relic]

Only top.gg. We’re not affiliated with discord

[grizzled pumice]

Perfect thank u 🙏

[sturdy swan]

cant click next step while adding server

everything is filled out

[twilit musk]

Question: we get 15$ credit for 1st 100 votes per month or just once?

[novel socket]

is there a fix out for the bot not distributing roles yet?

[stoic socket]

no

and no eta

[twilit musk]

@cerulean ember *

[cerulean ember]

Every month

-credits

[wild stone]

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
_ You can read more about Auctions in our Auctions support articles._

[twilit musk]

Oh cool

[sturdy swan]

cant click next step while adding server
everything is filled out

[tall gate]

Hello, I have a question. Why did the bot’s voting give role system stop working for me? I have the top.gg bot higher than my voted role and the top.gg role for the bot has the permission to manage roles. It used to work perfectly but recently it no longer works

Nevermind, just saw the bot was having an issue.

[sturdy swan]

How do I make it where the Top.GG Bot gives the user the reward role i set on my server dashboard thing

[sturdy swan]

Does anyone know any bot that does like voter role reward?

In that case

[tall gate]

Well, there are plenty. But top.gg gives you credit for advertising if you get enough votes a month

Voting rewards acts as an incentive for users to vote for you

[sturdy swan]

I know - hence why i need a bot to give my voter reward.

Do you know one that works?

[tall gate]

Like for top.gg or another site?

Bc pretty sure top.gg only has this one bot, and dunno if we’re allowed to talk about other sites

But most sites have a “bumping” system or just outright paid advertisements

[sturdy swan]

I just need a bot - where if someone votes for my server (On top.gg) - The bot gives them the Voter role on my discord

[floral pagoda]

Didn't you ask this a few days ago as well?

We don't really give suggestions here, at least not in this channel

[sturdy swan]

I cant remember lol. Ive just got my server up and running and had like 8 people vote and complain there not receiving the role

[tall gate]

I think the best thing to do now is just to wait

[tall gate]

Well, I would just manually give them the role

[unkempt turret]

I'm not going to wait until its fixed because i run a server that has giveaways including nitro ones and they require the voter role to join, I'm not giving every member the role manually when theres over 100 ppl so im using the Vote Tracker bot that was recommended to me here. But the problem im facing is when i try to add topgg to be tracked its saying its already being tracked in another server? the remove cmd doesnt fix it and theres no way to find out what server the ID its giving me belongs to. Ive removed and re added top gg my server and its saying the same thing, so how can i reset or remove that server or at least how can i find out what server the ID its saying belongs to?

[long ferry]

That second part sounds like being related to another bot

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[subtle pike]

Will users add my bot if it's added to top.gg?

[long ferry]

Listing your bot on Top.gg is not a guarantee to getting users to add your bot, Top.gg allows your bot to be made more visible to the public

adding is up to the user

[subtle pike]

Hmmm.. I listed a server 2 years ago.. But anyone haven't join.. :c

[long ferry]

Yup same thing applies to servers, theres no guarantee that people join your server, but allows your server to be made more visible

[subtle pike]

Is same thing applies on bots?

[long ferry]

yes.

it applies to both

[subtle pike]

Ok

[long ferry]

as I've mentioned here

[grand prism]

Even paid advertising does not guarantee this

[long ferry]

true

if your bot is literally not interesting at all and has no reason to invite it, you wont get any adds

[sturdy swan]

Hello

[long ferry]

hello, need help with anything?

if no

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[rose saddle]

when will voting be fixed? its been well over a week maybe 2 idek but most servers im in voting will work but not give roles

[long ferry]

theres currently no eta regarding the reward roles feature

[rose saddle]

[jaunty mural]

Hi.. Can someone help me with how to claim 15 dollar credit

When i get 101 vote

[robust hemlock]

i dont know tbh...

[long ferry]

-credits

[wild stone]

@jaunty mural

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
_ You can read more about Auctions in our Auctions support articles._

[jaunty mural]

Can i buy boosts without bidding?

[long ferry]

no, its not money usable outside of auctions

[jaunty mural]

Ik that

But i says we can buy spent it on boost or promoting server or bidding

2nd line

[long ferry]

-b 1098499286523727872 impersonating to be staff

[wild stone]

Assist Mod (👋)#1536 was successfully banned.

[long ferry]

boost and advertise is referring to boosting your server or bot on top.gg

it is not referring to boosts provided by discord

[jaunty mural]

Ohhh i got it

Thank you

[long ferry]

General reminder for anyone asking something here:

• Don't trust people with literally the names like "Support Desk" or something, especially not when they reach out to your DMs.

#announcements message

[nimble phoenix]

If I delete a bot on discord. In how much time will it get deleted from topgg?
@long ferry

[long ferry]

it is not automatically deleted, we receive reports of it being deleted

[nimble phoenix]

Oh. Gud

[sturdy swan]

hello a bot named hydrogen its a clone of verified bot known as avon they just changed its help menu and some cmds but is full skid of avon so dont verifiy it and its a nuking bot also

@long ferry

[long ferry]

id?

[sturdy swan]

giving

1082737630929768520

@long ferry bro thanks

avon bot id:- 904317141866647592

and its support server you can ask avons owner also about the bot

.gg/avonbot code

[long ferry]

yeah added a note for that, no need for more

[sturdy swan]

ok bro thanks

[static cosmos]

1099277272877375520

[long ferry]

?

[sturdy swan]

okay so discord isn't letting verify my bot for "suspicious growth" (even though i haven't done anything but list it on discord bot lists smh). so servers that join after 250 servers joined will not be able to use my bot, since it needs privileged intents.

is there a way to make my bot temporarily undiscoverable on top.gg? i don't want people to add the bot expecting it to work and then give it a low rating when it doesn't because it's still waiting on discord to verify the bot.

[long ferry]

theres not, apart from deleting the bot page and resubmitting it later on

[sturdy swan]

that would reset the vote count right?

[grand prism]

Yes

[sturdy swan]

okay ty

[jovial creek]

quick ques
how do I cancel an auction

[long ferry]

you can request a bid deletion, check the pins on #auctions-support

[jovial creek]

oh tysm!

[unkempt turret]

i even tried setting it up with an alt and a completely diff server from scratch and it says the same thing 😭

[long ferry]

as I've said

this is unrelated to top.gg

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[digital slate]

Idk if this is a bug when i was updating my bots description like adding buttons etc.. then i saw this

Idk it is only in my case or any other

[lethal bolt]

This is definitely a bug

[lethal bolt]

Is it still same after refreshing the page?

[digital slate]

Yes

[sturdy swan]

i mean you did upscale everything

[digital slate]

🙂🙃

[lethal bolt]

Can you try with another browser?

[long ferry]

its due to the css you're using

[digital slate]

Yeah

But now i fixed

But Topgg needs to fix this bug

[long ferry]

its a bug with your css, its not something with top.gg

the default buttons work fine

they dont work when you modify them using your css

[digital slate]

I edited my css

Now everything is good

[river palm]

How to update server count?
My bot is in 103 servers

[grand prism]

#topgg-api

[digital slate]

Let me help you

const { AutoPoster } = require('topgg-autoposter')

const poster = AutoPoster('topggtoken', client) // your discord.js or eris client

// optional
poster.on('posted', (stats) => { // ran when succesfully posted
  console.log(`Posted stats to Top.gg | ${stats.serverCount} servers`)
})```

[river palm]

Thx

[river palm]

thx bro

[digital slate]

Np

[indigo elm]

can i change bot id?

if i have changed bot?