#support

1 messages ¡ Page 35 of 1

pliant mauve
#

that could be the issue

distant egret
distant egret
#

🙏 deleted

supple mica
#

Oop

#

English

#

Diff languages will have their codes there

livid nexus
#

How often is "Top Discord Servers Using This Bot" updated?

stuck plover
#

Hey, is there option to temporarily "freeze" / disable bot from top.gg? After legal consulting I decided that my bot will be rather hard to continue however I still want to work on it but focus on different things.

long ferry
#

there is not no, only to delete your bot page

stuck plover
#

If I delete it, will I be able to reply at later date?

long ferry
#

yup, just need to go through queue again

stuck plover
#

Ok

#

I would ideally take down entire bot, rethink everything to the core and take my time and slowly recreating entire bot.

#

I would be sad if top.gg would ban it or something by registering it second time

long ferry
#

it wont

stuck plover
#

I hold you by your words

#

I guess I should lose rank then?

long ferry
#

previously have been a br so I'm pretty familiar with how it works

#

depending on if luca works or not, should be removed

stuck plover
#

oh

#

Well, then - @zinc oracle (sorry for ping)

zinc oracle
#

Removed

stuck plover
#

👍

#

Everything should be fair

edgy violet
#

bro i cant choose a promotable in auctions

plain aspen
#

How long does it take for a bot approved from Discord to get approved here?

long ferry
#

same as non verified ones, refer to the pinned messages

plain aspen
mellow fern
#

Auctions down?

iron mountain
#

It goes on like this

soft copper
#

and more bots

iron mountain
soft copper
#

its not only for dank member

#

OwO,Mudae,Karuta etc

#

I tried chrome and edge

cyan flint
#

hey! it seems like the website is experiencing some downtime right now iara_music_comfy not sure when this will be resolved, so please be patient BunNod

soft copper
#

Alright thanks for information. have a nice day!

alpine garnet
gaunt dock
#

the Issue has not been resolved.
just letting you know.

sturdy swan
#

It says that it's back to normal but...

stoic socket
#

yeah not back for me

#

i can't access my profile page, times out

sturdy swan
#

yep same

#

@floral pagoda might wanna update #site-status because its still having issues

floral pagoda
#

We will give it a few minutes so it maybe resolves itself

uncut cove
#

Discord's new slightly longer IDs not accepted on the site? I press the find bot button, nothing happens

pulsar rock
#

site's down for me as well

floral pagoda
#

Flagging this, thanks!

autumn perch
#

sites down for me too

#

main page seems to load fine, but as soon as u try going to a bot, sever or any other page basically it just times out

floral pagoda
#

Yeah, I can reproduce this

sturdy swan
#

Ah I see everyone’s already talking about it, main page loads but everything else is down

#

Why is this problem??

grand prism
#

Read messages above

sturdy swan
#

Ok

#

Will it take a long time to solve the problem?

sturdy swan
#

Hi, so I paid for 3 auctions just a bit ago, however I just noticed my server isnt listed and doesnt come up in search results either.????

sturdy swan
grand ravine
#

it might take a while due to caching then

sturdy swan
#

i paid

trim urchin
sturdy swan
sturdy swan
#

i know that

grand ravine
#

try asking in #auctions-support

brazen crater
#

is topgg api fucked up for u guys as well

sturdy swan
#

yes

trim urchin
sturdy swan
#

im good with auctions

brazen crater
#

oof any eta on when it'll be fixed

sturdy swan
#

i was just saying that in general, my server doesnt come up if u search the name

#

at all

trim marlin
#

yea the /bot/<id> and the /user/me routes aren't loading for me

wet dragon
#

I can't vote in bots... please someone help meeee

glossy furnace
#

Me too

long island
#

me too

glossy furnace
#

The sit says to login

sturdy swan
#

cant vote man its loading forever

glossy furnace
#

How to login ?

wet dragon
#

Is the site moderation aware of this incident? if yes, when will this be resolved?

fluid birch
sturdy swan
#

whenever im trying to vote by clicking on the vote option
its buffering a lot then its displaying the msg "Something went wrong while trying to vote, please try again later"

#

is there anything wrong form my end ?

rancid bobcat
# fluid birch ^

two down times the same day? 😅

Well, guess we'll just have to wait.

long island
#

😕

pliant trout
#

excuse me, my vote doesn't work can u solve the problem

slow jacinth
#

mods can't solve

#

they'll update everyone there

woeful raft
#

Just wondering. I can wait anytime for the system fix but if this might take longer, would that mean the (any) bot's streak will be at a loss or no? 🙈

cedar pine
#

help

#

i still cant vote

long ferry
#

You can teach out to their support

slow jacinth
sturdy swan
#

I sitll don't know why my server just straight up doesnt show up in the lists

slow jacinth
sturdy swan
slow jacinth
cedar pine
cursive lintel
#

Ahh, yeah figured, not just me then

karmic jasper
#

hey, for some reason me and some people that using "karuta" bot are not able to vote, it keeps loading after I solve the verification quiz...

coral relic
karmic jasper
#

oh ok ty~

round pike
#

Hi, I want to vote for this bot and the page don't let me

round pike
orchid cypress
uneven meteor
#

^^ im having this issue as well

orchid cypress
#

i cant risk losing my 1k streak to this

slow jacinth
uneven meteor
#

oh, i see

#

ty

inland ibex
#

If anyone see's this, auctions is half working right now.

If you have a problem with top.gg, its likely you're not alone.

night canyon
#

!roll 1d20

sturdy swan
#

what this problem

fluid birch
sturdy swan
limber kestrel
#

Gg to my 200 vote streak

orchid cypress
#

yea

#

gg

orchid cypress
#

f

sturdy swan
#

Will my vote streak be lost if they don't fix it in a timely manner?

fluid birch
lost ice
#

im getting a 504 error

fluid birch
lost ice
#

cloudfare says the host is down

lost ice
tidal thorn
#

someone ping me when it works again

zinc oracle
zinc oracle
#

A dev is currently working on the ongoing site issues.

sturdy swan
#

Quick question!

#

how does it determine what results come first when searching for a specific server, underneath the searchbar?

#

Is it just how old they are, or how many members?

zinc oracle
#

It will depend on the search order set by the user, however by default that option is member count.

orchid cypress
#

ITS WORKIN

#

G

untold tapir
#

Hi I have been missing my bot developer role

#

Thank you’

sturdy swan
#

where is my bot developer role

stoic socket
#

you do not have a bot on the site

upbeat grove
#

I'm having this issue where I've voted three times within 12 hours for one bot and neither one seems to register for the bot (in this case: the counting! bot)

upbeat grove
#

Maybe Chrome isn't feeling up to it today

cerulean ember
sturdy swan
#

<@&304313580025544704> hello please can i appeal my ban from this server?

cerulean ember
#

Also

#

-appeal

cerulean fulcrumBOT
#

If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).

Here's more resources to read through regarding appeals: Ban Appeals

sturdy swan
#

1070731325654442035

cerulean ember
#

Can’t see any ban log for that id

sturdy swan
cerulean ember
sturdy swan
#

my ip was banned marco rejected my first ban appeal

cerulean ember
#

In that case appeal again

sturdy swan
#

i sent one last month but never got a responce

#

i sent a follow up no responce

cerulean ember
#

Check mail or ticket pretty sure it was replied

sturdy swan
#

it wasnt it was ignored

cerulean ember
#

Also you didn’t give me real user id so i can even lookup

sturdy swan
#

my current account is 1070731325654442035

cerulean ember
#

Support team do not ignore appeal tickets.

sturdy swan
#

they ignore mine

#

they really hate me

cerulean ember
sturdy swan
#

im looking for the ban reason discord doesnt keep deleted account ids

cerulean ember
#

What?

#

On which account did you got banned from top.gg?

sturdy swan
#

nyan cat it was a few months ago

cerulean ember
#

I asked for id not name

sturdy swan
#

patrick muted me and mililka banned me

#

i delelded the account i was banned on

cerulean ember
#

I won’t be able to help you unless you provide user id of banned account. Try finding id first

sturdy swan
#

my account was deleted

#

but they know me in support since im now blocked

cerulean ember
#

I pinged marco about this they will take a look at it

strong night
#

When I get to the confirmation step and click "Add Server" it bounces me back to the Server Details tab and when I click on Next Step it goes back to Confirmation page but the buttons get stuck loading indefinitely.

#

Any ideas?

spiral ridge
#

Hey i did not got bot dev role..

#

😮‍💨even though my bot is approved

uncut verge
#

I am not sure how to help you out with that one, but if you go to the discord developer portal and try to find their documentation it should help you out

sturdy swan
#

@lone anvil im looking to reappeal my ban that i recieved no responce from the team?

#

#support message i listed my email above the name was Dylan Steele and the original account that got banned was called nyan cat

pliant mauve
pliant mauve
strong night
sturdy swan
orchid cypress
#

oop

#

wrong channel

sturdy swan
#

@pliant mauve i spent alot of hard work on my apopogy letter only for it to be rejected again please note top.gg has been hurting me deeply for the past few months

pliant mauve
strong night
pliant mauve
strong night
#

Yes the only thing I didn't fill out is socials

pliant mauve
#

no errors?

#

do you mind sending a screenshot

strong night
#

The screenshot won't show any errors but sure

late briar
#

I have a question

pliant mauve
#

ask your question

strong night
#

can I dm @pliant mauve

pliant mauve
#

yes sure

late briar
#

Im not sure if u can help me but I umm created a server and I want to add rules that have to accepted to join the server how would I do that

sturdy swan
#

this is how its like make one mistake and banned forever it was months ago i said i moved on and wanted to move on yet im being told that my ban appeal was rejected despite all the time and effort went into my letter cant you understand how that is fustrating

strong night
sturdy swan
strong night
#

DM'd @pliant mauve

pliant mauve
sturdy swan
late briar
sturdy swan
#

top.gg has no idea how greatly this is affecting me all these discord bans are the reason im sicidal they are the reason why i want to harm myself

sturdy swan
sturdy swan
sturdy swan
sturdy swan
#

MAKES ZERO SENSE

#

IV BEEN APPEALING FOR MONTHS WITH NO RSULTS

sturdy swan
# late briar Rlly

Enable community for your server and then there's a new "Rule Screening" tab poggythumbsup

strong night
#

maybe discord isn't the place for you if you feel so strongly by things that happen on here

sturdy swan
#

CANT YOU TELL THAT THIS IS BEYOND HOPLESS AND FUSTRATING

sturdy swan
pliant mauve
#

please calm down

#

it isnt helping

sturdy swan
#

Anyways, feel free to appeal

#

CANT YOU TELL IV READ THIS STORY OVER AND OVER AGAIN

strong night
#

My man rolled up his sleeves and decided to hit the Caps Lock key.

sturdy swan
late briar
strong night
#

NOW IT'S TIME FOR ME TO SHOW YOU MY MEAN SIDE!!!!

sturdy swan
#

EVERY SERVER IM GETTING BANNED JUST BECAUSE IM HAVING A BAD DAY

strong night
late briar
sturdy swan
#

I WAS NOT TREATED LIKE A HUMAN BEING

#

BEING NICE GOT ME NOWHERE

pliant mauve
#

@sturdy swan could you provide your main accounts ID

pliant mauve
sturdy swan
pliant mauve
#

what was the username of that banned acc

#

with the tag, if you still remember

sturdy swan
#

nyan cat

strong night
#

You know those kids that throw a tantrum and sit in the middle of a grocery store and scream?

#

Das dis guy

pliant mauve
sturdy swan
pliant mauve
#

-b 1082382400421625987 alt evasion of 980594211248283699

cerulean fulcrumBOT
#

Banned bloop#4348

sturdy swan
strong night
#

LMAOOOOOOOOOOOOOOOOOOO

late briar
strong night
pliant mauve
#

ok going back to u banana guy

#

have you tried incognito?

#

all possible solutions doesnt seem to be working

strong night
#

No, let me try. I figured trying in Firefox which is my barebones browser that has nothing would be more effective than just incognito

#

sec

#

I think it has to do with the content of what i wrote @pliant mauve

#

because I spammed "test" in all of the fields

#

and it worked

pliant mauve
#

oh

#

well dont spam again

strong night
#

No

#

I mean

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it worked when I did that

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it doesn't work when I write the proper stuff.

pliant mauve
#

hm

strong night
#

Let me try and edit it now that it's created

#

sec

long ferry
#

you're very likely ratelimited if you've filled it out with random stuff and tried it several times

#

give it like, an hour-ish

#

then try again

strong night
#

The "spam" that I mentioned was me typing test a bunch of times once.

#

On this final attempt.

#

I'm not sure what happened but the server I created with "test" text went through and I was able to edit it to the proper content afterward.

long ferry
#

ohh I see

strong night
long ferry
#

are you the owner trying to add it?

#

or an administrator?

strong night
#

Admin

#

But it worked

#

So it's not an admin thing

#

The issue is resolved now

long ferry
#

yeah weird, though general issue that had been present before was related due to trying to add it with using administrator and not owner

#

incase you experience it at some point again

strong night
#

Is the only way to promote your server via auctions?

long ferry
#

to force-promote it, yes

strong night
#

How often are auctions

pliant mauve
sturdy swan
#

Need HELP

#

I am so fxcked

#

My bot page finally got accepted

#

but now i noticed that i dont have access to the acc

#

pls help

#

is there's any way to transfer page?

#

or teams?

#

teams actually not working

#

B-RUH

uncut verge
#

i have no idea what tha tpage is

#

anyone help this guy out?

pliant mauve
sturdy swan
#

Check dms.

dense yarrow
#

for the bot to be accepted, he must speak English?

grand prism
#

Probably not, bots in any language are accepted

sturdy swan
dense yarrow
#

okok thx poggythumbsup

sturdy swan
#

@pliant mauve my bro

long ferry
#

has to be an image link

#

right click the image on imgur, then copy url

sturdy swan
#

hm

#

like this?

pliant mauve
#

add .jpg

sturdy swan
#

ok it worked

pliant mauve
#

at the end of the link

sturdy swan
#

thanks

#

❤️

pliant mauve
#

np!

spiral ridge
pliant mauve
deft tapir
#

Pls help me

fluid birch
deft tapir
fluid birch
#

That's an issue on the bots end. I recommend you join the support server of the bot and ask for help there topggHappy

deft tapir
#

Can you pls provide link

supple mica
#

-wrongserver

cerulean fulcrumBOT
#

topggDotRed Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

jovial turret
#

Hi, I was unaware of the issues and voted for a bot this morning around 4:30, while voting the spinner remained in motion and ultimately failed. (Didn't get rewards from bot and vote applied as well, it didn't say that vote is successful then)

Now it's almost 6pm and it is still saying that I have already voted. Can any staff check the timing of my votes or something?

sturdy swan
#

Your vote most likely was at that time, 4:30

jovial turret
#

okay kinda weird, I was asleep 12 hours ago from now but i just received the message from bot that I can vote now and it worked🤨

hexed niche
#

couldn't create a channel because my bot was unauthorized

#

I've been waiting 1-2 weeks for my bot to be approved can you please authorize and try again

floral pagoda
#

No, we can't

hexed niche
floral pagoda
#

Feel free to resubmit your bot

hexed niche
floral pagoda
#

We don't invite the bots with more permissions. If it needs manage_channels or something else, it should tell us

hexed niche
floral pagoda
#

No

hexed niche
floral pagoda
#

The Reviewer attached a screenshot. The bot did not give out an error for us. Please re-read the following: https://support.top.gg/support/solutions/articles/73000502501-how-the-bot-reviewal-process-works

#

"What permissions do you give bots in the Verification Center?" may be interesting for you here

hexed niche
#

give my bot manage channels admin you don't give admin

#

@floral pagoda normal permissions do not meet the authorizations of my bot

floral pagoda
#

There is a reason we don't grant administrator. It is not necessary, but if there is no error handling on your side, we can't guess and tell which permissions the bot is missing

hexed niche
#

I am not asking you to give admin permission to my bot. I know what authorization my bot needs. can you just give manage_channels and try again.

supple mica
#

You'll need to resubmit your bot to the queue and wait for re-testing

rich shale
#

hey

cerulean fulcrumBOT
#

This channel is for support/help with Top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

pulsar creek
#

Hello Support Team,
I am wondering how I can increase the visibility of my Discord server in search results when someone searches for "Indian Discord server." Currently, it seems that servers with higher member counts appear at the top of the results, but there are a few servers with fewer members that still appear at the top. What strategies can I use to ensure that my server appears at the top of the search results for this query? Thank you for your help.

sturdy swan
#

More votes, more members and a verified/partnered server

sturdy swan
#

How can I delete reviews? Was checking if it works and now my server got a spam review from my testing. 😅

#

Ask a moderator

tranquil imp
#

<@&817055174613794826>

grand prism
tranquil imp
sturdy swan
#

You need to have an approved bot on the website

tranquil imp
#

yes my bot got aproveed

#

@sturdy swan

sturdy swan
unborn knoll
#

@sturdy swan Hello i need some help

sturdy swan
unborn knoll
sturdy swan
#

It most likely shows the thumbnail, which can be NSFW

#

Contact the reviewer of your bot if you need more information -> @carmine belfry

unborn knoll
sturdy swan
sturdy swan
unborn knoll
sturdy swan
#

But it will show if it is NSFW, which is not allowed 👍

unborn knoll
sturdy swan
#

Feel free to report them

unborn knoll
#

like all of the music bot 's show thumbnails

sturdy swan
supple mica
#

Only the small image on the discord embed can show the thumbnail

uncut verge
#

apologies in any drops in servers

#

Dr. had to step out for a bit

supple mica
#

there is no general tag

#

-support

cerulean fulcrumBOT
#

This channel is for support/help with Top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

supple mica
#

😉

supple mica
sturdy swan
#

Alright.

winter junco
#

Why does my bot's pfp not show up?

stoic socket
#

refresh its data

#

click Refresh Data on your bots page, then go Edit -> Save (make no changes)

sturdy swan
#

Hi

#

So few days back my bot page was live ND it said it will come in search results after 1 to 3 days

#

It's been like more than a week

#

When will be on search results

grand prism
#

I can search your bot

trim urchin
#

when will replying to reviews be added back?

shell inlet
feral kelp
#

Hello
I'm having some trouble with logging into the website

long ferry
#

Sure, can you elaborate what issue you're facing

feral kelp
#

Everytime I try to login in it redirects me to a page that says "500

An unknown error occurred while attempting to authorizing your account"

sturdy swan
#

Don't use Brave nor Opera GX

feral kelp
#

Ah OK thank you

sturdy swan
#

So was confused

lofty mason
#

can this bot play soundcloud GO + playlist and albums ?

pliant mauve
cerulean fulcrumBOT
#

topggDotRed Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

sturdy swan
#

I can't put direct IP address in webhook address?

hidden pike
mortal cave
sturdy swan
sturdy swan
# mortal cave https://top.gg/servers/197789017700433930?s=05bab5272dd96 is pretending to be a ...
sturdy swan
#

You can

#

With http:// proceeding as you make an HTTP request

#

Ohhh

#

I completely forgot about the https

#

Port 80 is HTTP port so I guess without s for you

#

I'm not running on port 80, it's just an example

#

I'm just too lazy to proxy it through my domain (for now)

mortal cave
sturdy swan
#

Website seems to have some issues (for me at least)

#

Would recommend to try again in a few hours

hidden pike
#

Can anyone tell me why my bot is not showing in the pokemon tag?

maiden portal
#

who is "EdenCoder#0002" 5 years staff team?

sturdy swan
#

cc @cerulean ember

sturdy swan
cerulean ember
#

@maiden portaldo not use emotes which depicts suicide or anything related to it. thanks

cerulean ember
#

the emote you used, do not use it again

#

i deleted it

maiden portal
#

hmm no remember maybe nothingh click emote

#

think is accident

#

or bug sigh.

maiden portal
clear raft
supple mica
supple mica
#

SuniL is offline confusedsmudge

#

Can you link me your bot please

austere forge
supple mica
#

Server indexing can take a few days

austere forge
#

ah okay, thanks

sturdy swan
#

hey

#

how can make

#

server counts work

cerulean fulcrumBOT
hidden pike
sturdy swan
#

😭

#

no fck way

#

is fake

#

there is a code that censor nsfw in non nsfw channels

grand prism
#

Write to him in a private message

#

And explain it to him

sturdy swan
#

ok

#

because i can't wait for another revision

#

when is not real that statement

grand prism
#

We'll see what the person who checked your bot thinks

sturdy swan
#

when they approved another bot with the same filter

#

omg

#

this is really annoying

#

3 fucking months

#

every time they find a fucking reason

stoic socket
#

just dm the reviewer and wait for their response, no reason to be rude

sturdy swan
#

i say the true

#

i always get declined

#

every time

#

if they are not going to accpet never that bot

#

just tell

stoic socket
#

you are being rude, just be patient and wait for the reviewer (@carmine belfry ) to reply. They are not targetting you at all, they found an isue with the bot which you can dispute.

sturdy swan
stoic socket
#

nope, just ask them for clarification on your denial reason as you believe it was incorrect

sturdy swan
#

this is the reason

#

one time

stoic socket
#

well yeah it breaks tos for nsfw in non nsfw channels

sturdy swan
#

same filter as other bot that is approved

long ferry
#

https://support.top.gg/support/solutions/articles/73000502502-bot-guidelines lists all the reasons your bot might be declined for, try checking through your bot to ensure it follows the guidelines

#

A decline caused by an issue on your bot is not the fault of the reviewer

cerulean ember
#

Claw have already told me everything, seems like your bot send nsfw outside of nsfw channel though you claiming that it have filter but it still send nsfw. Instead of spamming reviewer’s dm with non sense i suggest you to fix this issue and resubmit bot again.

sturdy swan
#

and my question is

#

why 2 bots with the same filter

#

one is approved

#

and other declined

#

is not that an error in ur system?

cerulean ember
#

Aurel mentioned a link in his message above if you follow all the guidelines it won’t get declined

cerulean ember
sturdy swan
#

but hope u understand that ai is no easy to filter

#

...

long ferry
#

A solution I can suggest is to lock your imagine command entirely behind nsfw

#

if it is able to generate nsfw content

#

this may kill usability, but that is the only solution to getting approved if you're unable to entirely control the output of your imagine command

#

especially on the nature of that imagine command

sturdy swan
#

so the solution is to limit a entire command for specific channels and the unlimit once i am approved

#

after waiting another 2 weeks

#

...

#

why can't be fast appeals like in this cases

#

instead of waiting again all the queue

#

?

#

and i lost all the description i wrote for the bot

#

perfect

#

...

long ferry
#

keep backups of the descriptions, which you should've done the previous declines

long ferry
sturdy swan
#

i have filters..

#

but is how ai works

sturdy swan
#

but i suppose is impossible

long ferry
#

then there's nothing around it, you will have to lock your command to nsfw channels

#

it is possible

#

by ensuring your bot follows the guidelines before resubmitting, this can be done by going through your bots feature and comparing them with the guidelines provided @ https://support.top.gg

sturdy swan
#

.......

#

resubmited

#

+2 weeks waiting for be declined

#

lets goo

long ferry
#

to avoid future declines, refer to my message above

grand prism
#

Good luck

sturdy swan
#

as i know

#

only the nsfw issue

#

and i limited the command as u said

#

waiting 2 weeks is a bit annoying

#

when u are going to revise the same thing

#

except for one change

#

...

#

is like waisting my time and ur time

long ferry
#

That is the current queue times, theres other bots within queue that are pending verification, queue times depend on the size of the queue and the availbable volunteers

#

a re-review, aka adding a process to re-review after a decline, might cause these queue times to rise even more

#

Re-reviewing will be done by a bot reviewer when the decline was falsely made by the reviewer due to misunderstanding for example

sturdy swan
#

but if the entire bot have already been reviewed

#

re reviwing it

#

is losing time

#

when is only one change what have to been reviewd

#

and u know that i changed

long ferry
#

still, theres other bots within queue to review, re-reviewing that one thing, aswell as allowing the same on the other bots before you and after you, will make the queue times rise more

#

possibly ending up to maybe a month or two of queue times, depending on volunteers available and bots in queue

sturdy swan
#

can i be volunteer and review my own bot?

supple mica
#

that's not how it works unfortunately

#

I assume you've reached out to the reviewer already and its been decided that they weren't at fault. You can now resubmit your bot and be patient for another (or the same) reviewer to get to it.

#

Just make sure your bot follows all the other guidelines to prevent any other issues or concerns

#

You should be good to go then 🙂

sturdy swan
#

then why is a queue of 2 weeks normal?

sturdy swan
#

i should pass all

stoic socket
supple mica
#

Sounds good, you should be good to go so once the reviewers have caught up thumbsUpCat

sturdy swan
supple mica
#

I believe the queue is below 14 days right now if you look at when the last approved/declined bot was submitted

supple mica
#

Some devs have had 3-4 declines

sturdy swan
#

after 5 resubmits yes

sturdy swan
supple mica
#

Then you should know it's a process,and unfortunately there's not much else I can do 😦

sturdy swan
#

from when i had 100 server, 1k, 6, and nw 46k servers

#

top.gg declines always with my bot 🙂

sturdy swan
#

🙂

hidden pike
#

The link u asked about

sturdy swan
#

i try

supple mica
#

move over to #general for non support related discussions

sturdy swan
sturdy swan
supple mica
cerulean fulcrumBOT
sturdy swan
supple mica
#

#topgg-api will be able to help further with the api, but I think you're right yes 🙂

hollow remnant
#

i lost my account, can i get access to it?

long ferry
#

top.gg doesnt have anything to do with recovering accounts

sturdy swan
#

contact discord support

frigid kraken
#

Site down?

long ferry
#

seems to be slow yeah

elder spade
cerulean ember
#

site seem slow right now we are aware of this issue.

sturdy swan
#

@cerulean ember

#

server in the last two days

#

is very bad

cerulean ember
#

what?

sturdy swan
#

and slow

#

i mean the website

cerulean ember
#

you mean site? yes we did faced some issue before too #site-status but was resolved. I forwarded issue to devs they are probably working on it as we speak so yea just wait

slate gate
sturdy swan
#

So the api is also

slate gate
#

ah ok

#

thanks

half ice
#

Site is down

#

I cant open bot pages

floral pagoda
#

Works fine for me, give it a few minutes

stoic socket
#

site down for me, getting same errors sadge

sturdy swan
#

how do you resubmit a bot if it's page (with description, tags, etc) literally get deleted

sturdy swan
#

save a backup or smth

#

💀 it already happened

hidden pike
indigo fjord
#

for me site works fine, just cant seem to log in

bitter palm
#

My boots haven't been looked at for a few weeks.

pliant mauve
#

-upto

cerulean fulcrumBOT
#

topgg When will my bot be reviewed?

Currently our average bot reviewal times are around two weeks or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

pliant mauve
#

its only been a week ayaka_pray

sturdy swan
#

I can't authorize my account

#

But in my profile it seems authorized

#

@pliant mauve

#

@zinc oracle

#

@vagrant wigeon

#

@cyan palm

#

@supple mica

#

@fluid birch

long ferry
#

there is no need to ping every single staff member

#

dont use operagx, use chrome

#

both opera and brave are known to cause that issue

sturdy swan
#

Ok, thanks.

#

I'll try

distant egret
supple mica
#

-m @sturdy swan Mass ping 6h

cerulean fulcrumBOT
#

Dylan#1234 muted Mao#8101 for 6 hours. Reason: Mass ping

supple mica
cunning meadow
#

can someone tell me why I'm unable to find my discord bot when I look it up on top.gg's tags? It got 500 votes & no matter how muchever I scroll, I just don't see it listed anywhere. Is there a reason to it?

unreal mica
#

how the verification bot take time

#

it have been 11 days !!

grand prism
#

I think you miscalculated something

unreal mica
grand prism
#

You submited a bot on February 25th

unreal mica
#

yup

#

i know that

grand prism
#

February had 28 days

unreal mica
#

oh

#

edited !!

grand prism
#

The last bot checked was also submitted on February 25th so probably a day or two and your bot should be checked as well

unreal mica
#

okeyy

torpid vigil
#

My "Open Payments" is loading for 20 minutes

restive glacier
#

can you no longer reply to reviews on your bots?

floral pagoda
#

No. The team is aware of it though

hollow harness
#

hello why am i getting an error like this

#

@floral pagoda

floral pagoda
#

You are in the process of deleting your account

#

This is a result of you clicking "Delete Account"

hollow harness
#

but i use it what should i do

floral pagoda
#

Wait 7 days and then log in with your Discord account again

hollow harness
#

but i miss a lot of things i need to use

#

can't you do anything

long ferry
#

Cannot be reverted

sturdy swan
#

you shouldve read

#

not top.ggs fault

supple mica
hollow harness
long ferry
#

After 7 days yes

#

Until then, no

hollow harness
#

Is there an admin who speaks Turkish?

long ferry
#

7 gĂźn beklemen gerekiyor geri alamazsÄąn

#

I tried

#

There isn't much to explain there otherwise

sturdy swan
#

not bad

hollow harness
long ferry
hollow harness
#

Teşekkür ederim reis kolay gelsin

hollow harness
long ferry
#

evet

hollow harness
#

Ben bu işlemi ne zaman yaptigimi nerden görebilirim yada bu hatadan 7 gün sonra mi yeni giriş yapmam gerekiyor?

long ferry
#

En az 7 gĂźn bekleyiniz

hollow harness
#

Tamam teşekkür ederim

supple mica
#

Aurel on top

#

🏅

sturdy swan
#

How does one know if their serer/bot got approved? A email?

carmine wagon
#

assuming luca is not dead at the time

mortal cave
cunning meadow
#

I checked all of the tags my bot has & couldn’t really find it on the list

keen basin
cunning meadow
keen basin
cunning meadow
zinc oracle
#

-servercount

cerulean fulcrumBOT
cunning meadow
#

or the actually count of guild it's in

zinc oracle
#

Oh I see

wicked hazel
#

hi guys - hoping someone has any idea how to assist. for a few days now i have been unable to get top.gg votes to confirm on any of the servers i'm part of. is there some basic troubleshooting steps i can take?

#

i've used it for years with no issues, now i'm getting absolutely nothing to work

#

i am logged in, the vote is successful on top.gg's end. i'm just never given the voter role in any of the servers, nor am i getting rewards from the bot i am voting for

cerulean ember
cerulean ember
#

Could you try using different one and see if it works

wicked hazel
#

yep, standby. i am pretty sure i've tried this

shell python
#

e

#

you can try re logging

wicked hazel
#

yeah have tried that 👍

#

okay wow..... different browser works ok

#

don't i feel dumb

#

i still need to fix chrome, but at least the problem is on my end. thanks @cerulean ember

cerulean ember
#

Clearing cache might work

shell python
#

have you installed any ad blocker in chrome?

cerulean ember
#

Happens sometimes

wicked hazel
#

nothing has changed on my browser recently, i've always had an ad blocker

shell python
#

...

#

that's problem

#

top.gg says you can vote after this ad if there will be no ad how you will vote

#

200 iq

wicked hazel
#

i've had an ad blocker on my chrome for over a decade man

#

it's worked in that time

shell python
#

ok

#

then idk

#

try clear caching or smth

wicked hazel
#

yeah gonna do that

cerulean ember
#

Give it sometime pretty sure it will be fixed automatically

wicked hazel
#

been this way about a week now. will clear cache and report back

#

thanks though @shell python 👍

shell python
#

np

wicked hazel
#

just cache or cookies too? @cerulean ember

cerulean ember
#

Cache

wicked hazel
#

okay clearing cache didn't help

#

i also disabled adblock, no good

#

interestingly the ads just keep looping as well

#

eh, issue is proven on my end. i'll figure it out

sturdy swan
#

@supple mica

sturdy swan
#

If you have an issue just ask away, don't randomly ping staff members (again)

#

can i see my position in the queue?

#

No

#

😭

#

would be this added=

#

?

#

No

#

why?

#

Because it has been added before and it caused more issues than anything else, hence has been removed

sturdy swan
long ferry
#

Unless they're referring to "reporting it doesn't delete it / doesn't do anything", then the report was considered invalid

#

Keep in mind that you wont be informed about the outcome/decisions made on reports

supple mica
sturdy swan
crude aspen
#

Can anyone suggest me some tips to grow my bot

cerulean fulcrumBOT
#

topgg How to grow your bot

So, you've just got approved on Top.gg? Congratulations! :tada: The easy part is over, growing a bot is hard work!

There are lots of ways you can do this, here are a few of our recommendations:
topggDotRed Check out our tips for organic growth on the Top.gg Blog
topggDotRed Advertise on Top.gg for instant growth using our auctions

novel nacelle
#

Hello,

How can I change my bot profile picture on top.gg ?

supple mica
#

-refreshdata

cerulean fulcrumBOT
#

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

supple mica
novel nacelle
#

Oh thank you !

sturdy swan
#

@supple mica

#

@supple mica

#

@supple mica

#

@supple mica

#

@supple mica

#

@supple mica

#

@supple mica

supple mica
#

well that was rude

long ferry
#

yeah

supple mica
#

They were just pinging out of spite from being muted PES_SadGe

rustic elm
#

Bot Declined
Bot
LylaBot (1057000177875025920) why

#

support

#

???

supple mica
#

Reason
Your bot seems to be an unmodified instance of NanoSpace. We don't allow unmodified clones of other bots.

This is the 3rd time your bot was declined for the same reason! Failure to fix this issue may result in you getting banned from Top.gg.

zinc oracle
rustic elm
zinc oracle
#

If you believe the decline reason is wrong reach out(in a direct message) to the reviewer that declined it. @cerulean ember

grand prism
#

in a direct message

rustic elm
rustic elm
grand prism
#

SuniL

#

A person who checked your bot

rustic elm
sturdy swan
#

Then you won't get the benefice of the doubt and you can go ahead and resubmit your bot.

#

Talk to SuniL in private messages or not, that's your choice. Either way he's the only person you can DM regarding your bot's reviewal

rustic elm
#

8393087076390993920

#

@graceful sage

#

@cerulean ember

sturdy swan
#

He already got pinged above, no need to double ping him

rustic elm
#

ok

brittle ridge
#

How can I create a 'Voter' role for people who voted for my server?

grand prism
#

You create it yourself on your server and then set it on the website so that they receive it after voting

#

Just remember that the role itself must be lower in the "hierarchy" than the bot role

sturdy swan
#

How can I reply to a review on my bot?
Please mention me on reply.

supple mica
#

@sturdy swan Currently disabled I'm afraid!

last fractal
#

I am completely confused about verifying my email. It just keeps telling me it’s already registered

radiant tulip
cerulean ember
#

Use different browser

radiant tulip
cerulean ember
#

After recent deployment firefox users are facing this problem so you can probably try using chrome

buoyant latch
#

Hi!
My bot is approved in Top.gg but I don't have "Bot Developer" role.. Can I have it plz?
Sorry for my English, I'm french

cerulean ember
#

Done

formal stratus
#

hello sunil bhai

#

bot pass krdia dhanyawaad

brittle ridge
sturdy swan
#

Settings of your server page

#

There is a field with a drop-down

deft sage
#

May I please confirm if my bot has been tested? If not, could someone kindly test it now?

cerulean fulcrumBOT
#

topgg When will my bot be reviewed?

Currently our average bot reviewal times are around two weeks or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

sturdy swan
#

How to know that my bot is reviewed?
Not when

grand prism
#

Mod logs for reject, logs for approve

sturdy swan
#

Oh okay
Thank u

cerulean fulcrumBOT
#

topgg Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

:bulb: Please make sure you have your DMs activated for this server.

supple mica
#

🫶

sturdy swan
icy hemlock
#

for custom commands that don't use any discord permissions, but are still admin commands, what would be considered permissions that are still needed for the bot to run?

nova lichen
icy hemlock
#

my bot has a backup command, which backs up all messages in a channel. what would be a good permission requirement that is still considered "needed" by the reviewers?

supple mica
cerulean fulcrumBOT
#

topgg Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

topggBotReviewer Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

topggModerator Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

topggDotRed Please read [this post](#announcements message) for more information and to apply!

supple mica
icy hemlock
#

ahh ok thank you!

mystic torrent
#

hello how do i change the servers icon and name on top.gg

floral pagoda
#

Edit your server information on Discord

#

As long as you have the @small lantern bot on your server you should be fine

mystic torrent
#

how do i make it so when someone votes my bot it will send a message in my server

supple mica
cerulean fulcrumBOT
#

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

mystic torrent
grand prism
#

Just click edit and save

supple mica
#

Same process with the edit yeah

mystic torrent
#

i did and its still plain

#

finally worked

#

thanks

grand prism
#

Np

mystic torrent
#

how do i make it so when someone votes my bot it will send a message in my server

grand prism
#

You would have to use top.gg api I guess

#

If you don't feel like messing around with any bot or website writing, there's a website in pinned messages where you can set up such a webhook for free

mystic torrent
#

how do i set it uo with zapoer

woeful helm
#

If I activate only the administrator permission of the bot, will it cause problems during the application because in some bots only administrator permission is open.

#

can this be done after bot is approved?

#

I'm using translation right now, I may have mispronounced it. i mean when we invite the bot it only has admin permission

long ferry
#

yeah changing the invite to admin is fine after approval, though ensure that your bot still works without it

woeful helm
#

thanks

lime carbon
#

is that possibility to transfer ownership bot?

#

since the bot is on a team?

shell inlet
#

you can dm an online moderator, they'll walk you through it (or you can just delete on your own)

lime carbon
#

I mean

#

I want team owner back

#

without deleting the bot

shell inlet
#

you can just relist the bot on a new account?

sour nimbus
naive turret
shell inlet
shell inlet
naive turret
#

alr

sour nimbus
#

@cyan palm top.gg is down, just to inform you 🙂

inner badge
green ruin
#

What to do

inner badge
long ferry
#

could you both try again now

#

just seems to be extremely slow for me

lime carbon
#

but when you try to open smth

#

ded

sour nimbus
inner badge
#

home page is working

long ferry
#

yeah can reproduce the issue when viewing bots/servers

inner badge
green ruin
long ferry
#

I moderate the server

inner badge
#

To fix it?

long ferry
#

Have already reported it internally

inner badge
#

yall are fast

warped sail
#

Cannot access site

long ferry
#

yup reported already, see above

sturdy swan
#

Site crashed?

long ferry
#

see above

sturdy swan
#

Top.gg explaining how bad their servers are be like fr

rocky yacht
long ferry
rocky yacht
#

ok thx @long ferry 👍

dreamy solstice
latent crown
long ferry
#

Yeah we're aware

latent crown
#

when will it get better?

vale kraken
#

Hello @long ferry, a channel for say why I think about top.gg is available?

long ferry
long ferry
grand prism
#

Maybe feedback or something

vale kraken
#

Yes of course

#

Sorry, I expressed myself badly

steady finch
#

For feedbacks we have https://feedback.top.gg

vale kraken
#

Thanks

tender spear
#

Now chrome also dead, does this mean that firefox will get a fix?

vale kraken
tender spear
#

I guess that means firerox will be gone forever

sour vortex
#

Moderators, can I have the developer role since my bot has been accepted?

long ferry
#

Yup done

sour vortex
#

Thanks!

latent crown
#

how to get the bot developer role

long ferry
#

Get a bot approved

latent crown
#

i have an approved bot

long ferry
#

Yup added

latent crown
#

i would like to prove

smoky karma
#

Hey

#

I need help

#

I want enter the Site

#

But it says No Server is active

#

Please help

inner badge
smoky karma
#

Ok

cerulean fulcrumBOT
#

topgg We are currently experiencing a service interruption, please check #site-status for more information.

odd escarp
#

when will it become active again

green ruin
green ruin
sturdy swan
odd escarp
#

ok

steady herald
#

Hi I'm getting this message when trying to vote but I'm not being prompted to login and when I leave the page I am logged in

floral pagoda
steady herald
#

I've sorted it, just rebooted my discord app a few times and the 4th time it worked, thanks!

slow jacinth
#

if it keeps getting

#

same error

sturdy swan
#

if I switched bot tokens, how do I change it in top.gg?

cerulean ember
sturdy swan
cerulean ember
#

Change what?

sturdy swan
#

oh wait

#

edit

#

nvm

cerulean ember
#

-refreshdata

cerulean fulcrumBOT
#

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

cerulean ember
cerulean ember
sturdy swan
cerulean ember
#

We don’t allow that. You need to submit new bot (and probably delete old one if that doesn’t work anymore)

sturdy swan
#

I deleted the old application 😭

cerulean ember
#

Because they are two different bots

sturdy swan
cerulean ember
#

And we treat them differently if they have different ids

sturdy swan
#

now I have to wait for it to be reviewed

#

oh my

cerulean ember
#

So you need to submit again with new id