support

[sturdy swan]

Hello good Morning. My bot's avatar is not showing on the top.gg website, only the letters of his name, how do I solve this?

[cerulean ember]

-refreshdata

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[maiden portal]

@cobalt sleet , here or DM question, explain there #mod-logs[#mod-logs message] again "Declined" have 2 times again weeks... there is commands /help and have role permission name "Channel Manager and Giveaway Manager" important (no need permission admin only have role name permission). [No have role and no cant permission]

sigh but problem no understand... okay remove "role name permission" fix bot update solution..

[maiden portal]

Already talk DM

but explain sigh. and also mention Mac explain

Already talk DM but read said "/help and have role permission name "Channel Manager and Giveaway Manager""

exactly

but my little problem mad sigh.

yes, no have permission role.

not error, no have role permission.

[pliant mauve]

We’ve already discussed these in dms 🥲

[maiden portal]

yeah yeah okay.

[pliant mauve]

I already said your bot also requires unnecessary permissions

It doesnt need those permission to run a giveaway command

[maiden portal]

But it worked fine for me and another friend yesniel also tried another server and it worked fine.

no error, permission roles required

@pliant mauve Ok fix edit permission admin.

[sage monolith]

why doesn't this comes like this

➤・Security commands:

#### ![](https://cdn.discordapp.com/emojis/1046437146455720027?size=20)➤・Security commands:```I've done this

[next kestrel]

whenever you add images in markdown, they are block elements and take the full width
whatever that is added next, gets added to the new line
also, its better to use html and css to change its property to be inline

a quick google search would help, also, please use #development next time :)

[cobalt sleet]

If you've fixed the issue you need to re-apply and await verification again. This takes 1 - 2 weeks.

[maiden portal]

That's right I already told you how many times many weeks times. why that bad

[cobalt sleet]

I don't understand

[maiden portal]

Sigh that annoying does not like. Well again boring week but you said why is it necessary permission roles "Channel Manager and Giveaway Manager" (it does not have admin permission only name)

that for /help to always check if necessary.

[maiden portal]

For that reason explain: how many times does it have "2 times reject" for another time the same error because it has necessary permission missing created roles: "Channel Manager and Giveaway Manager"

[cobalt sleet]

You should handle your errors better to explain that in your bot when the error occurs

[maiden portal]

That's right, but it doesn't have an error, look, it's missing, I need roles, add roles "Channel Manager and Giveaway Manager" I can get permission, the command worked.

[sturdy swan]

why don’t you respond and say that

[cobalt sleet]

You should show an error message when the user runs the command if the user is missing those roles

[maiden portal]

That's that..

that roles if i can run command.

[cobalt sleet]

That's not an error message though

[maiden portal]

So?

But this is my test to another account and but it worked fine.

none error.

[sturdy swan]

wym so why are you letting the command error

[maiden portal]

Yes, but there is no error, this one worked fine for me, another account worked fine. Yes it's weird?

[maiden portal]

sigh ok already have done link discord fix invite bot, have permission all admin ok // also remove roles.

[sturdy swan]

well there is… your not responding to the interaction and it’s erroring

[maiden portal]

no have error but is okay.

but think is problem sigh

or maybe no have roles.

[sturdy swan]

? 💀

[maiden portal]

no cant permission.

[cobalt sleet]

Then they need to contact their BR

[pliant mauve]

they have contacted me

[maiden portal]

yeah think.

[maiden portal]

Yeah but important roles name need permission command is okay

sigh.

@umbral nova look yeah but think sigh.

[pliant mauve]

The point is it doesnt need that role to run your command

[maiden portal]

Well, do what you want and it's ready next week I hate you sometimes reject xd.

[pliant mauve]

ah right

but they should still have error handling

[maiden portal]

yes

[maiden portal]

Hmmmm, my other account invite discord bot testing is okay It works well

that weird seems thinking that it requires a role

ok try check // @umbral nova but yes have role need required

my before no have role and testing error handling

said need role required "manager.."

Okay moment testing add error handling

[maiden portal]

@umbral nova okay done

[maiden portal]

Well I understand it's ok did fix I think idea that I don't need "error" anymore but now it pops up it says pop up messages.

Okay now next week again annoying. lol.

[tall citrus]

Maybe ask someone fluent in English to write this, no clue what it would mean

[maiden portal]

It doesn't matter that's fine if you leave it if you didn't understand.

If I can, you want to write your solution here, correct that word.

[tall citrus]

I think it does matter if users are able to understand your error messages

[maiden portal]

yeah

[jade igloo]

how to reply user's comment under my bot?

[gloomy shell]

You currently can not as the feature has been disabled due to internal bugs/issues. We hope to have the feature return as soon as we can

[jade igloo]

gotcha. thx

[sleek nova]

does it take a while to see a server added to top.gg? Mine isn't coming up, just wondering if I missed something

[gloomy shell]

It will show on your profile and the page can be accessed immediately, however it can take 3-5 days to show in search results

[sleek nova]

perfect, ty!

[fringe skiff]

Is there a reason my impressions haven’t gone up?

[gloomy shell]

-notshowing

[cerulean fulcrum]

My active ad is showing 0 impressions

Ads are shown in order of highest to lowest winning bids. Your ad will be shown when the people before you have had all their impressions served.

The current auctions cycle doesn't end until <t:1671562800:F> (<t:1671562800:R>) so there's still time for your ad to show!

If for any reason there aren't enough impressions to go around and you aren't served any impressions, you will be automatically refunded at the end of the current auctions cycle.

[opaque lotus]

Can i cancel a bid?

[cerulean fulcrum]

Want to request your bid be removed?

You must not have requested a removal in the past 30 days.
You must request it within 1 hour of making the bid.
You must not request it within 10 minutes of Auctions bidding ending.

Please go to #auctions-tickets and open a ticket explaining which slot you would like to withdraw your bid from.

Note that we can deny bid removal requests at our discretion (for example: if the bid was clearly made to outbid someone else repeatedly).

[fleet field]

I made a complete BOT which I will submitted here.

Now I have a team in discord those who helped me in doing that.
So how can i and my 3 friends get that badge together.

[sage monolith]

Which badge?

[fleet field]

this one

[sage monolith]

This badge is no more obtainable

[fleet field]

ooooooooooooo

[fleet field]

But if my BOT is verified i wont get any badge

?

[sage monolith]

No

Though your bot gets a tick mark

[maiden portal]

@fleet field https://support.discord.com/hc/es/articles/360040720412-Bot-Verification-and-Data-Whitelisting

[velvet juniper]

just like webhook integration can we have an in-app feature to auto ping users every 12 hours? webook integration is super useful and so can be this.

[stoic socket]

https://feedback.top.gg Submit it there ^

[velvet juniper]

alrighty

[dense pivot]

how to check if my bot is verified on top.gg?

[lethal bolt]

You’ll be notified

[dense pivot]

on discord?
or through email?

or somewhere else

[lethal bolt]

On discord

[dense pivot]

alr thanks

[lethal bolt]

No problem!

[lethal bolt]

Maybe you’ll get active developer badge

[dense pivot]

nah you don't get anything when your bot gets verified

[lethal bolt]

He already has that

[dense pivot]

you get active dev badge for an active bot

no need of verification

[dense pivot]

that's what I am saying

there are no perks for verified bot developer

[lethal bolt]

Uhh, yeah

[dense pivot]

they were discontinued long ago

[sturdy swan]

How to get reward of giveway i win a giveway

You wait, you will get DMed

[tall lark]

can i claim credit from my team ? and use it on other my bot which is not in team ?

[sturdy swan]

The credits are added on your account, for what you use it doesn't matter

[cerulean fulcrum]

Auctions Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

:bulb: You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[inland charm]

i've added the top.gg api to my bot how do i get the token?

nvm did it when does the server count icon get added to the discord bots page?

[zinc oracle]

Tokens are only provided to approved bots.

server counts need to be posted

[inland charm]

my bot is approved

[inland charm]

how long does that take?

[zinc oracle]

You can find the token on your bots page, on the edit page in the webhooks section.

Once you've posted it typically takes up to 30 minutes

[inland charm]

alrighty

yeah it posted the stats already thanks for the help!

[grim gorge]

Good Morning, I have a braindead question but would rather ask than be hasty and have unintended consequences.

I am trying to allow one of my moderators to edit our server's description on top.gg and such. I set up a team and added them as an administrator.

Next step is to link the server, which says I'm transferring ownership of my server to the team.

This is just the ownership of my server on top.gg right? Not the ownership of my discord server?

scary prompt is scary 😦

[gloomy shell]

Yes, its just the ownership of the page being transferred to the "team"

[grim gorge]

Thank you for putting my mind at ease 😄

[sand lance]

Hey, I had asked there twice, no response</3

[gloomy shell]

You need to ask in the api channel. someone will help you when they can. if you aren't getting an answer, try asking at a different time of day when different people may be avaialble

[sand lance]

gotya

[sick haven]

Where can I report fake reviews? The report button does not appear anymore

[zinc oracle]

You can dm any online mod.

[sick haven]

Alright thank you

[twilit patio]

Is there a way to report an inappropriate comment

On top.gg?

It's not the fact it's negative, it's what they wrote for the review..

[sturdy swan]

I think you just dm a mod

[twilit patio]

Uh

Alr

[zinc oracle]

I'm around if you need to report one.

[sturdy swan]

@zinc oracle

hey

could you help me delete a server from the site? its locked

[zinc oracle]

You should be able to delete it yourself.

on the owning account visit the server page on topgg and click "delete"

[sturdy swan]

its locked and i cant delete it

[zinc oracle]

server id?

[sturdy swan]

can i dm it?

[zinc oracle]

yep

[sturdy swan]

I don't, I don't... I don't really know.

Could a staff please refresh my profile, so that the username updates? (https://top.gg/user/8034204641912356864)

You can do it yourself by logging out and logging in again, then waiting

[sturdy swan]

thankies 🫶

[hasty maple]

Hello, I would like to report something which is a bot on top.gg, there is a certain person that created a bot. I tested the bot and I immediately realized that the code that he used to create this bot wasn’t his. I was wondering if you guys checked the reports because he seems to be kinda spamming me with false feedback regarding my discord music bot and I can’t delete his feedback. He is creating more alt accounts as he falsely reports and or falsely gives me feedback. Please let me know what to do cause this is hurting my reputation with my discord bot.

[uneven viper]

..

[zinc oracle]

We've received that report, but no one has looked at it yet.

As for the spam/fake reviews you can dm any mod for them to look into

[hasty maple]

Thank you! Do you know how long it takes for a top.gg staff member to look into this report?

[zinc oracle]

We're generally pretty quick about it. most of the time under a day.

[hasty maple]

Ok thank you so much! Hope you are having a wonderful day!!

[sturdy swan]

Hello, i've seen that the prefix written in my bot's description doesn't match it's real one. Im so sorry for that mistake, is there any way, i can change it in bots description?

[zinc oracle]

When you submit your bot again you can set the prefix.

[sturdy swan]

Okay

Thank you

[ripe grail]

I need help connecting my topgg to my discord

i logged in with my account

and voted for a streamer

but it doesnt say that i have it linked

and it says the wrong like tag

it says Theholybat#5001

When in reality my account is Theholybat#9263

[shell inlet]

probably you've logged through your alt, logout and re-login with your main account

[ripe grail]

i dont have an alt...

[shell inlet]

check the discord oauth before confirmation

[sturdy swan]

That account is existing, make sure you're logged in with the right account on Discord web

[tulip jungle]

is topgg taking action against discrediting reviews? That's just not even criticism that's just because he wants to ruin our 5 starts review

[sturdy swan]

-guidelines

[cerulean fulcrum]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[sturdy swan]

DM an online moderator if you want to report it

[ripe grail]

it works now thx

it connected to an account that had the same user but ive never even seen it

[sturdy swan]

Glad you got it working

[ripe grail]

yeah thx

:catJAM:

[shell inlet]

[little quest]

@zinc oracle (sorry for ping), are unwarranted feedback subject to removal.

for example, someone left a review on my bot saying "mods deleted my message" in relation to the support server and not the bot. would that be subject to removal?

(i pinged as i noticed you talking about feedback earlier)

[sturdy swan]

DM a moderator about review reports

[little quest]

coolio thankyou

[sturdy swan]

If that bot your bot? If not, ask in the support server of the bot.

It's not an issue with us, but their code. We need them to come over here, not you.

They will need to ask for help in #topgg-api

We only provide vote roles for server votes, not bot votes. For bot votes they need to use the API/webhooks.

[tall lark]

Is it possible for team admins to claim credits ?

[sturdy swan]

How do you get a top.gg api key?

Ah

how do you do that?

sorry im new to this top.gg thing

ok

ok

ok ty

[zinc oracle]

-addbot

[cerulean fulcrum]

Adding Your Bot To Top.gg

So you want to list your bot on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in support!

Click here to follow our guide!

[sturdy swan]

ty

[mint marlin]

how to respond to reviews

because somebody did a false review on my bot and gave me a 1 star for something that isnt in my bot

[zinc oracle]

dm me the bot ID and a screenshot of the review, or the name of the reviewer.

[mint marlin]

send you a request

[zinc oracle]

my dms are open to non friends

[mint marlin]

I tried but it didnt work

[zinc oracle]

Ah, you have dms closed then

[mint marlin]

wait i need to have them on when contacting others

didnt even know that lol

[frigid kraken]

how do i add bot website to my bot page

[zinc oracle]

like your own website?

[zinc oracle]

iframes

[frigid kraken]

Yepp

[zinc oracle]

Yeah, just an html iframe

https://www.w3schools.com/tags/tag_iframe.asp

[frigid kraken]

In bot description ?

[zinc oracle]

Yep!

[sturdy swan]

So if I fix this right now do I have to wait 1 week again for it to get reviewed?

#mod-logs message

[floral pagoda]

Yes, if it’s a valid decline you have to wait in the queue again

[sturdy swan]

Okay

[cerulean tide]

guys i want the moderator called Emir

urgently please !

[gloomy shell]

You can dm him here: @lethal bolt

[cerulean tide]

what's his username?

@lethal bolt

Hey bro

i need u dm bro please ❤️

[sturdy swan]

Simply DM him with your question and wait

[weak oxide]

How to add images in the top.gg profile of the bot like this

[sturdy swan]

html
<img src="image-url">

[weak oxide]

In where i need to put it ?

[sturdy swan]

in the description? the description supports html, css and markdown

[weak oxide]

Thnks

[frank lark]

Just asking, can a bot that is still in active development be listed in top.gg, tho it works and have some commands already, but it won't match with the longer description because, still in development

[lethal bolt]

If it got at least 200 characters in description and if existing commands are working properly so why not

[sturdy swan]

So basically there was a permission issue and my bot couldn’t go to page 3 of the help command and I fixed the issue so it should by default have the permissions set so it’ll be fixed

[lethal bolt]

i saw that your bot is declined this morning

i guess you are asking us to invite it and review it again

[frank lark]

For example, I have 5 working commands, and I include them in the description, if I add more commands can I edit the description, and does it require to re-review?

[lethal bolt]

but this is impossible you have to re submit your bot unfortunately

[sturdy swan]

Yeah basically otherwise it’ll keep having the issue

I did

And it had the same issue

Even though I fixed it

[lethal bolt]

You should edit the description i assume

[frank lark]

yea that's what I'm asking, it it just press edit and done?

[lethal bolt]

If you think there is any problem with the reviewing session you have to dm the reviewer

[sturdy swan]

They should work

[lethal bolt]

If not, you have to solve your bots issues then try to re apply

[lethal bolt]

you can add new patchs to your bot in top.gg

you don't have to edit your bots description

[frank lark]

I see, and does it require review again?

[lethal bolt]

No it doesn't

[frank lark]

OK, thanks

[lethal bolt]

No problem, anytime!

[floral pagoda]

I suggest reading some of our articles to clear out any possible misunderstanding(s). (How the Bot Reviewal Process Works: https://support.top.gg/support/solutions/articles/73000502501-how-the-bot-reviewal-process-works & Bot Guidelines: https://support.top.gg/support/solutions/articles/73000502502-bot-guidelines)
If your bot requires more permission than listed, it should tell us so we might be able to grant the missing permission(s)

[rain fractal]

I don't know if this is correct channel for such questions, but how long does it take to update the bot's avatar on top.gg? About 5 days ago I changed my bot's pfp and it still shows either the old picture or the default one.

[floral pagoda]

-refreshdata

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[rain fractal]

Thanks, it helped.

[gusty sleet]

https://media.discordapp.net/attachments/1047127782079090689/1053342644723519599/image.png

Its okay, that i am using the logo, right?

[lethal bolt]

it is ok

[timber sluice]

is announcement of top.gg working?

[lethal bolt]

announcement of what?

[timber sluice]

bot announcements

[lethal bolt]

You mean declined or approved

[timber sluice]

no when u go to bot there u see updates

[viral junco]

I’m not sure if this is the correct channel to ask but if the top.gg website isn’t working to vote for karuta is there anything I can do to fix it? Previously I’ve used chrome but it’s not working there either unfortunately

It isn’t saying 404 error it’s just simply not working😭 idk if I should still refer to the pinned and wait

[lethal bolt]

how long have you been getting this error

[viral junco]

Uhh since an hour ago

I tried voting at 4:04

[lethal bolt]

can you wait for like 20-30 mins

then try again

[viral junco]

Sure :D

If it doesn’t work should I come back or just keep waiting?

[lethal bolt]

you can come back

[viral junco]

Okie

Thank you ^^

[lethal bolt]

😳

[upbeat tapir]

i need help

im new

my top.gg is not working

its loading continously

i want to vote for cricket guru

but it shows like this

and i cant even click on the account

no option comes

help me

@shell inlet

@cyan flint

[ornate junco]

stop pinging mods

[shell inlet]

no need to mass ping staff, reload the site. It'll work

[ornate junco]

clear cache

[shell inlet]

no reloading will just show them "You've voted already for <bot name>, wait for 12 hours to vote again"

[upbeat tapir]

i did

it didnt work

12 hrs finished

[shell inlet]

do this if it's not working then

-cacheclear

[cerulean fulcrum]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[ornate junco]

ctrl f5

[upbeat tapir]

top.gg

ah

not working

it worked

thx a lot

[dreamy abyss]

-apps @lost sequoia

[cerulean fulcrum]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[narrow grotto]

One question, can a bot that has a log system where a deleted message appears be rejected?

[gloomy shell]

As long as you're respecting Discord Dev TOS and privacy policy, yes thats fine

[narrow grotto]

Thank you very much

[vague plover]

hi, i use aoi.js, is there any way to log the votes?

[cobalt eagle]

Hi, I would like to make a vote system and I only know how to make it with top gg but I don't want to make my bot public

[lethal bolt]

If your bot is private we cannot review your bot unfortunately

[cobalt eagle]

Can I make it public but then make it private after?

[lethal bolt]

Uhm yea I guess but did you think how ppl gonna invite your bot?

[lost falcon]

how can i transfer my topgg team ownership to my team member

i tried to change my team from bot settings on topgg but sadly its saying Unauthorized

[tulip jungle]

@cyan flint are u not responding to dms?

[cyan flint]

oh im sorry, it mustve gotten lost in my message requests

ill check rn

[tulip jungle]

np all good

[signal apex]

#creduts

[floral pagoda]

-credits

[cerulean fulcrum]

Auctions Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

:bulb: You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[signal apex]

-credits

[cobalt eagle]

ill justmake itwhen i next restartthe bot it'll just leave the server

[crude aspen]

How to add top.gg webhook for showing vote log ??

[cyan halo]

The analytics come wrong for me idk why

It shows 50 votes on page and 18 in analytics

[sturdy swan]

Do we have a admin on right now? If so can you change my name in here to..

༒Lagertha༒

[little quest]

are you able to tansfer ownership of a bot listing if the owners discord account got disabled?

[cyan halo]

You can do it yourself too

[jovial vine]

How can i apply translator?

[sturdy swan]

See pinned messages in #site-translators

[sturdy swan]

You will need to DM a moderator

[jovial vine]

thx

[sturdy swan]

In the Webhook settings on your bot's page, for more help #topgg-api

[quaint fractal]

hi i won a giveaway for waifubot #1046797701850873866 message but i don’t know how to claim it?

[sturdy swan]

Hello, is it possible to buy top.gg premium in one discord account and switch to another discord account if I create another if I end up needing for some reason?

[maiden portal]

Hello, ask DM Dominik #1046797701850873866 message

[quaint fractal]

what do you mean

what’s dm?

[maiden portal]

DM = Message private

[quaint fractal]

message who?

[maiden portal]

Dominik

[quaint fractal]

will he see dm or will it just forever be lost in requests?

[maiden portal]

Sigh, well, I have no idea if he asks to write private messages on @floral pagoda

patience take time, nothing not lost time, soon reply dominik.

[floral pagoda]

We’ll reach out to all the winners

[quaint fractal]

f r

[cobalt sleet]

You will receive a DM from a community manager or the bot's owners.

[cobalt sleet]

They shouldn't do that they just need to wait

[maiden portal]

Hmm i see okay no problem already there reply Dominik.

[maiden portal]

Noted i see.

[fleet field]

I made a moderator BOT can i add administrator perm .

[sage monolith]

Moderation bot doesn't need administration perms i suppose, they just need the moderation perms in commands like, kick,ban, timeout, manage nickname.. and all

you should ask only for necessary permissions

[waxen tide]

Where can I find my bot registration rules in the voting system?

[lethal bolt]

No bot should ask for administrator permission

[fleet field]

Except MEE6

[inland charm]

someone on this server is dm advertising is this against the rules on here?

[quaint fractal]

which staff member is changing my name without telling me?

i don’t think it’s fair for you to just change my server name.

and i can’t change it because i don’t have nitro or boost.

[supple mica]

Your name has hoisting/unmentionable characters. It will get changed to a generic name

[quaint fractal]

skyacide

so it’s fine to post into the server but not fine to have as my username?

or because of the special characters?

because it was fine until earlier today

so why and who changed it?

[supple mica]

The special characters are unmentionable, so it gets changed.

That's about it really

[quaint fractal]

lmao they’re not though.

if you type skyacide

my name shows up

the characters don’t effect searches

[supple mica]

ok

[quaint fractal]

i wouldnt have it set like that if it wasn’t pingable

very unfair, you could of just asked me to change it. no need to abuse users who support your server.

thanks for changing it i guess

[sturdy swan]

MErhaba Türk varmu

Bir Koda Yardım LAzımda

[cloud bay]

What is the solution to the problem

@supple mica

[lethal bolt]

what is this? can you translate it to english

[cloud bay]

@lethal bolt

[cerulean fulcrum]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[cloud bay]

؟

[lethal bolt]

it says please try CTRL+F5 at the same time

And if doesn't work try to follow instructions

[cloud bay]

I use mobile

[lethal bolt]

It's about your browser/phone

clear your cookies etc. then try again

[rancid briar]

How do i log votes with top.gg

[zinc oracle]

Youll need to use topgg webhooks.
https://docs.top.gg/resources/webhooks/

[rancid briar]

Ok ty

[rancid briar]

And how exactly

Sorry im not good with bots and webhooks

[stoic socket]

Theres also https://webhook-topgg.com if you don't have any coding experience

[rancid briar]

Ok ty

[vagrant wigeon]

how do I get my top.gg id?

[zinc oracle]

-topggid

[cerulean fulcrum]

Finding Your Top.gg User ID

You can find your Top.gg User ID on your Top.gg profile.

Follow these steps to find your Top.gg User ID:
Click here to navigate to your profile.
Copy your Top.gg User ID from the address bar.

[rare trout]

Hi i got my bot "Professor Python" approved on top.gg,but didn't get Bot Developer role

[next kestrel]

@shell inlet

[shell inlet]

gave the role

[maiden portal]

@rare trout congrats bot developer

[rare trout]

Thanks

[hardy lion]

are the integrated role rewards for server voting on a 12h basis?

[gloomy shell]

13 hours, to give people time to revote

[hardy lion]

perfect, thankyou

[weak oxide]

Amm i apllied it 8 months ago

Still now i am not able to re apply for it

[sage monolith]

8 months? Are you sure about that?

[weak oxide]

Not months 6 or 7

[maiden portal]

Think no select

[sage monolith]

Then it's probably rejected i guess

[weak oxide]

Yep :😢

[sage monolith]

The application will be refreshed soon i guess

[sturdy swan]

We refresh applications only once in a while, if you got no reply you got declined and can apply again once the form is refreshed.

[weak oxide]

Hmm

[sullen arch]

My bot got the first 101 votes. How can I use $15 for advertising on top.gg?

[lethal bolt]

-credits

[wild stone]

@sullen arch

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[cerulean fulcrum]

Auctions Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

:bulb: You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[gusty sleet]

I cant add a Server

It is loading for ever

https://cdn.discordapp.com/attachments/990907497093160961/1053740460587360306/opera_jvJSS4HSBr.png

What should i do

[lethal bolt]

Which browser?

[gusty sleet]

Opera GX

[sturdy swan]

Don't use it, same for Brave

[sleek glacier]

Is purity bot down??

[gloomy shell]

-wrongserver

[cerulean fulcrum]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[sleek glacier]

Huh. That's weird then.

[austere pond]

my server is already on top.gg but it only gives me the option to add it again instead of managing its page

[lethal bolt]

When did you add?

[austere pond]

it was added by the owner a long time ago but I am admin of the server and want to access the dashboard for it to update the page

[next kestrel]

You can add /edit at the end of the url and you can access it

[sturdy swan]

It want let me

[rugged maple]

Hi, someone made an almost exact clone of my bot but removed the voting/premium. I'm talking like exact same commands and embed descriptions, titles, colors, etc. My bot is not open source and has never been open source. I'm assuming they custom coded it to look exactly like my bot but without the voting/premium. Am I able to do anything about this? I can provide evidence.

[lost falcon]

how can i transfer my topgg team ownership to this account because for discord disabled my account for no reason idk why

[lethal bolt]

You can DM an online moderator for that.

[astral lava]

Hi, I applied 2 times to be added to the top.gg but I did not receive any answer

[shell inlet]

if you meant bot reviewer applications

-appresponse

[cerulean fulcrum]

Responses to Volunteer Staff Applications

Thanks for applying to join our volunteer staff!

A Community Manager will contact you via DMs for an interview if we're interested in your application. Usually this process can take 2 to 3 months.

If you don't hear from us after that length of time, your application was likely rejected. In this case, you can re-apply next time we refresh our applications.

[astral lava]

But

[astral lava]

I applied for the first time in the summer

[shell inlet]

If you don't hear from us after that length of time, your application was likely rejected. In this case, you can re-apply next time we refresh our applications.

better luck this time!

[astral lava]

I did not receive any answer about the fact that my bot was not accepted, it was always online and worked properly

[shell inlet]

you meant the bot? i don't see any submissions associated with this account

-upto if bot

[cerulean fulcrum]

When will my bot be reviewed?

The average up-to-date approval times are stated [here](#support message).

Currently our average bot reviewal times are around one week or more. Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[astral lava]

um

[shell inlet]

logs don't show you have submitted your bot on our site

[astral lava]

Why

I can even send it back for review and show a screenshot

Wait

[shell inlet]

https://imgur.com/haCZXDw

[white canopy]

where do we get topgg bot token

I have an approved bot

[shell inlet]

https://top.gg/bot/<your_bot_id>/webhooks

[sand sphinx]

hello i want to know how i add my team on topgg , when my bot is under verification here on top.gg

[white canopy]

thank you so much

[shell inlet]

wait until it gets verified and create a team

-team

[cerulean fulcrum]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it: Teams Overview

[sand sphinx]

okk

[sand sphinx]

how i get info my bot verified

[astral lava]

Uh, what to leave in the field

[shell inlet]

you'll get a ping in #logs and a dm from @wild stone (in case luca is online you will get otherwise lookout for ping in #logs )

[shell inlet]

the server id of the support server

[astral lava]

q

I have bad english

[astral lava]

Can you review it? Pls :(

[cerulean fulcrum]

When will my bot be reviewed?

The average up-to-date approval times are stated [here](#support message).

Currently our average bot reviewal times are around one week or more. Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[sturdy swan]

Takes up to 2 weeks

[gentle garnet]

first come first serve

[hasty jungle]

Hey, how can i change my bot icon on top.gg?

I can't find it in the edit page under bot info

[shell inlet]

you can't change your bot's profile separately on the site, it uses the profile picture set by you on discord

-refreshdata to update the existing profile picture

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[hasty jungle]

Oh, i will try this, thank you

Works, thank you

[white canopy]

how do i stop?

[spring fjord]

Hi

I have a question

Is vote option available every 12h or 24h?

[white canopy]

12h

[spring fjord]

Ok thx

[white canopy]

how do i stop?

[cobalt sleet]

#development

[white canopy]

thank you

[noble vine]

how can you edit or delete a review you've submitted?

[sturdy swan]

You can DM a moderator yo remove your review

[hasty zenith]

wen support for youtube handles

[sturdy swan]

https://feedback.top.gg

[hasty zenith]

thx

[torpid trail]

how do i see the progress on my bots verification

[cerulean fulcrum]

When will my bot be reviewed?

The average up-to-date approval times are stated [here](#support message).

Currently our average bot reviewal times are around one week or more. Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[limpid valley]

How do u get the by a channel “done reading? Chek out (channel)”

[cobalt sleet]

-notdiscord

[cerulean fulcrum]

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[torpid trail]

In verification, what if one of your commands are meant to be private? Will it be auto denied?

[zinc oracle]

having owner only commands is fine, as long as they are not privacy breaking, or intended to be malicious

[torpid trail]

how would i proove that

[zinc oracle]

You don't have to.

[torpid trail]

ah ok

[stoic socket]

How long does it take for servers to get indexed on tags?

[cobalt sleet]

It may take about a week

[stoic socket]

Ah ok, saw it appearing on some tags but not others so was confused. Ty

[cyan remnant]

What do the different types mean?

[sudden gulch]

Hey there, how to claim giveaway?

[supple mica]

Congratulations A CM should reach out to you shortly to give your prize

[restive pond]

Why does my bot has no avatar on top.gg?

[sturdy swan]

-refreshdata

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[lone swift]

Is there a package through which I can know if someone has made a vote or not?

[cerulean fulcrum]

This channel is for support/help with Top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[lone swift]

i need support !

[sturdy swan]

This channel is for help for the website and not development, as said by the embed above. Ask in #topgg-api for the API or #development for general development questions.

[dreamy stream]

when i try adding my server here it keeps on loading

[sturdy swan]

Do not use Brave or Opera GX, they are known to cause issues across the website

[dreamy stream]

its been like this for a couple minutes

[dreamy stream]

i will try without shields and then other browser if not

but ty!

[hybrid notch]

i need help if i'm trying to save my bot information just not saving

[spark flax]

Hello admin
I have problem that I can't transfer credit to any one and no one can transfer credit to me
Please help

[sturdy swan]

#auctions-support

[cunning meadow]

Is there a specific reason for vote credits to expire after 30 days?

[gloomy shell]

So that users do not stack them up

[sturdy swan]

Your bot needs to be online for review. If it is offline, it will get declined.

If your bot has been declined for being offline, feel free to resubmit it again. Same rules will apply for the second reviewal of your bot

Open it?

[sturdy swan]

^

Takes up to 2 weeks

Like last time, you will need to wait

[silk grotto]

Where can I see the result of my bots verification

[sturdy swan]

-notified

[cerulean fulcrum]

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

:bulb: Please make sure you have your DMs activated for this server.

Your bot was likely declined because it went against our bot guidelines.

Please contact your bot reviewer in a direct message if you have questions about the decline reason.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

[wild stone]

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

[fleet crow]

how long does it take for you to be added to a team? the owner has added me to the team but it doesn't show on my end

[sturdy swan]

You need to accept the invitation

[fleet crow]

i have

[gloomy shell]

Lets not use that kind of terminology here please

[sturdy swan]

In that case wait something like half an hour

[hazy plume]

after my bot is accepted, will i be able to edit it without having to go through the whole review process again?

[sturdy swan]

Yes

You are the one responsible to keep on following the guidelines after it has been approved

[hazy plume]

thanks 👍

[cerulean cape]

Hello, I was wondering why I can't find my server that I added to top.gg in the Auctions Category?

[floral pagoda]

You recently added your server. Give the page some time to index it and then your problem may disappear. What you can also try is to click on "Select a promotable" and wait a few seconds

[cerulean cape]

Gotcha, thank you.

[proper cedar]

wheress the option to remove my bot form the queue

can a mod https://top.gg/bot/507534048822820875/edit remove the bot uppon my request , project dicontinued ^

[floral pagoda]

Can you not see a "Delete" button when accessing your page in a normal way?

[real laurel]

sure

[errant hinge]

Hello! I wanted to know how I can somehow claim a draw, because a week passed and I sent an DM to the creator of the draw and he did not respond.

[sturdy swan]

A draw?

[sturdy swan]

Ah you mean a giveaway, you already got a response on what to do.

A week has not been passed already. It will be passed in around 13 hours so be patient.
We are volunteers, hence have other priorities in life

If you get no response in the next 1-2 days then DM a community manager

Here is the message so that you know when a week will have passed #general message

[errant hinge]

Ah ok

[proper cedar]

No not really

[sturdy swan]

On your bot's page

[swift acorn]

I'm unable to DM the reviewer about our bot application.

[cerulean fulcrum]

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

[swift acorn]

yeah, I've got those enabled. @sturdy swan it won't let me DM you

[sturdy swan]

You clearly don't have them enabled, otherwise you'd be able to DM me just like every other member :) Double check it

[swift acorn]

ah, it's worked now! not sure what was happening before😅

[fickle obsidian]

i've submitted my server and in my profile i can edit my server too. but when i click on edit, it says "404" and i can't see my server page

when i submitted it, the process has been cancelled for some reason and i had to start from the beginning, but it's shown in my profile lol

[cobalt sleet]

Go to the 404 server page and then add /edit to the end of the URL. Fill out the info and click save. That should do the trick!

[brazen shale]

/setup is not working in my server

[cobalt sleet]

-wrongserver

[cerulean fulcrum]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[fickle obsidian]

thank you so much, this worked!

[cobalt sleet]

No problem!

[maiden portal]

@cobalt sleet #mod-logs message

[sturdy swan]

DM @lone ether

[maiden portal]

I didn't understand, but it's fine, it worked there command

[cobalt sleet]

Contact @lone ether

[maiden portal]

No found name lol

[maiden portal]

Okay

Sigh my mad 3 times

[maiden portal]

Dylan bruh

[supple mica]

-support

[cerulean fulcrum]

This channel is for support/help with Top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[real raven]

i remade my bots description cuz it showed on ominated results so i wanted to fix it by making different description now its not updating in search results at all and its still on omitted results how can i fix it i changed description it didnt update on google searches omitted results included.

i changed name too it didnt update at all on description and bot name.

it took 10 days

i did refresh 10 times

i know but it took so long

[stoic socket]

Refreshing data don't change the Google side of it, it can take 2-4 weeks for Google to reindex your description

[real raven]

its showing on page

i mean refreshing does nothing

it did

imma wait for 4 weeks max

and i will come back later

yes i know

btw how can i fix omminated results

cuz they dont search on site

[stoic socket]

idk what omminated is

[real raven]

wrong spelling

ops

it is relevent

my bot doesnt know on results

[stoic socket]

None of this is Top.gg related, so no one can give you support related to that here. I just advise that you are patient and wait for it to update

[real raven]

only when i search with omitted results

[real raven]

ok.

[shadow rivet]

How do I fix this? using the autoposter

[shell inlet]

hey for help regarding API head to #topgg-api

[cerulean orbit]

Who do I gotta talk to in order get actual answers?

[supple mica]

Hey hey! What kind of answers are you looking for?

[cerulean orbit]

basically i paid for top page server slot 1

[supple mica]

Have you asked in #auctions-support yet?

If you pop over there the auctions support can give you a hand

[cerulean orbit]

not getting top page server slot 1 im getting some other bs

[hollow quail]

hey there @supple mica,

I hope you are well?

We auctioned for the top slot of the last auction, and was told in 24 hours our promotion would show.

It has not been visible to anyone including myself (also in incognito)

Could we please get some clarification and help in this matter, according to stats, 700+ people have seen our ad, (again its not visible) and only 17 people saw it which makes no sense.

You can see this below, this ad is not live in the area we paid for or an area that we can even see as of yet.

I need confirmation our ad is live, and where it is please.

Best Regards
Cals

[sturdy swan]

This was answered in #auctions-support

[hollow quail]

no it hasnt

[supple mica]

You're asking the same thing as @cerulean orbit above, please refer to my above and go to #auctions-support for auction related questions

[cerulean orbit]

we are both the owners of this server

[hollow quail]

i asked and this NON STAFF member is butting in telling me to email someone, were a paying customer, so we want actual support from yourself not some random person please ❤️

[cerulean orbit]

it would just be nice to get some answers instead of the run around

[supple mica]

It looks like your insights are showing your server is getting impressions. However, I don't have the specific access to deal with any behind the scenes auctions stuff. Those get answers by the team in #auctions-support when they're available.

You're only giving yourself the run around by jumping around channels!

If you stuck there, Xiuh or someone will get back to you

[cerulean orbit]

sending me to different channels to find the answers myself when ive sat here and read everything yall have sent me so far yet nothing has given me the answer i need is getting upsetting

[zinc oracle]

(an employee just responded)

[hollow quail]

so your blaming us for not getting support when were paying 100+ dollars and just want an answer

[zinc oracle]

in the correct channel

[hollow quail]

i got an answer in that channel from NON STAFF so i came here

[zinc oracle]

^ staff just responded

[topaz vapor]

is there are channel for this?

[gloomy shell]

We used to have a channel for that but it has since been removed due to inactivity. Which support article is that so that I can update it?

[topaz vapor]

https://blog.top.gg/top-5-tips-to-organically-grow-your-discord-server/

Sucks

[gloomy shell]

Ah, thanks.

we hope to bring it back in the future with some different ideas and moderation capabilities!

[topaz vapor]

I am a bot dev, can I get the bot dev role?

[gloomy shell]

Bot Dev role means you have an approved bot on our website!

[topaz vapor]

oh

ok

I have only private bots

[gloomy shell]

if you ever make a public one and put it on our website you can get the role its automatically applied on approval

[haughty marsh]

Hello, the server I admin for had been dead for a while and we're going through an entire revamp. Our reviews on top.gg are years old and not up-to-date. Is there a way we can reset them before we start promoting our users to check out our renewed top.gg page?

[steady island]

Hi, if I want to delete a bot off of top.gg, am I able to re-add it later?

[supple mica]

Yes!

Of course

[haughty marsh]

Would we be able to delete and re-add a server to resolve this?

[zinc oracle]

Reviews stay after being deleted.

We do not remove reviews because of changed to the server.

[haughty marsh]

Even if most of them are troll ones for people being banned?

[zinc oracle]

Yeah if they break our reviews guidelines.https://support.top.gg/support/solutions/articles/73000502504-review-guidelines

[haughty marsh]

How can I submit those types of reviews?

If it's in the link I'll read it in a few min.

[haughty marsh]

Ah yeah, quite a few of our reviews are people upset for being banned for breaking Discord ToS. Is there a way I can report those reviews/submit them?

[zinc oracle]

You can dm a mod for any reviews that break our guidelines.

I'm on Christmas vacation so I can't help you with them.

[haughty marsh]

Totally understand -- thank you for your help!

[alpine garnet]

607261422233059350

[zealous nexus]

Hi, how can I use on_dbl_vote on discord 2.0? I tried a lot of things but nothing worked

[stoic socket]

#topgg-api

[rocky grove]

I’m trying to figure out how to log a vote for a server

[pliant mauve]

https://docs.top.gg/ and #topgg-api

[granite bison]

Hi, the promoted server Blackstone listing appears to be broken. When clicked on it redirects to an error message.

[cobalt sleet]

-cacheclear

[cerulean fulcrum]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[cobalt sleet]

That's an issue with your browser

[paper wagon]

Is it possible to give another discord account access to edit bot I posted etc

[sturdy swan]

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[cerulean fulcrum]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it: Teams Overview

[upbeat flare]

Is there also a way to refresh meta data at a listed server? I only see this option for Bots.

[sturdy swan]

Time, the bot (@small lantern) fetches the data of your server on its own

[opal geyser]

how do i claim the giveaway?

[sturdy swan]

You wait for a CM to DM you

Make sure your DMs are open so that they can DM you

[opal geyser]

ok

[slate vault]

can i edit review once i post it?

[sturdy swan]

No due to a bug that is not possible

What you can do is DM a moderator to have it removed and add a new afterwards

[tender shale]

How to remove a bidding? I did on the wrong one BOT instead of SERVER..

[sturdy swan]

#auctions-support

[granite bison]

Ah, it must be an issue with lots of browser then since several people pointed it out to me. I did what you said, it did not fix the issue on my end. It didn’t fix it on multiple browsers on two different operating systems. I think maybe something else is wrong there.

[hazy cliff]

Have you tried a different IP? Just curious.

[granite bison]

I have not. It is returning that response in South Korea and the east coast US.

[hazy cliff]

Can you try loading the page on a phone that is not connected to WiFi? (Use your data)

[granite bison]

Yes, it still produces the same message.

[hazy cliff]

Huh, then Idk

[hollow bolt]

<@&817055174613794826> Hey
My old discord account was suspended - @lime vine
can you transfer all of the bots my old acc had to my new account?

[sturdy swan]

You will need to DM a moderator for that.

[hollow bolt]

ok

[sturdy swan]

They will guide you on what steps to follow.

[toxic topaz]

I didn't get any dm for which I won that giveaway

Even I dm'd to cm.

Mac

[sturdy swan]

It's not even been 24 hours since you won, we are volunteers hence have other things to do in life and may not sent you a DM with your prize within hours after you won.

Be patient and wait up to a week. You will get DMed by one CM correctly.

[toxic topaz]

[sturdy swan]

If you do not get a DM after a week, you may ask here for status around the prize distribution

[split osprey]

Why top.gg doesn’t allow open-source bots?

[crude anchor]

idk

[cobalt sleet]

We do

[crude anchor]

when

[cobalt sleet]

We don't allow people to submit unmodified clones of open source bots though.

[split osprey]

And if i'm the owner of that code?

Makes that sense?

[cobalt sleet]

If you're the owner of the code you are allowed. You might be asked to prove you own the original repository though.

[split osprey]

Aight, so what will be called modified?

[cobalt sleet]

You have to add at least one new feature.

If you need more information feel free to contact the bot reviewer who declined your bot if that's the case.

[split osprey]

Yeah, thanks i've added the offical bot #logs

[inland charm]

how can i reply to reviews made for my bot?

[sturdy swan]

That is not possible due to a site bug that has no ETA on a fix

[inland charm]

ooh okay

[maiden palm]

hello. is there a 'reverification' process for bot denials, or do you have to resubmit all over again?

okay thanks 🙂

[mild zephyr]

is there a minimum command count/functionality requirement for a bot to be accepted?

[sturdy swan]

-guidelines

[cerulean fulcrum]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[charred magnet]

hello, I have a strange question, does the top.gg bot have commands?

[sturdy swan]

Nope

[charred magnet]

ok, i guessed right then

Thanks

[sturdy swan]

No problemo

[mild zephyr]

so... no?

[sturdy swan]

It's not listed there, so that's correct.

We only ask your bot to have a meaningful purpose/feature and not static commands only

e.g. if your bot has commands like /hello, /hi & /good_morning and always replies with

Hello
we do not consider that to be a feature.

[zinc oracle]

I dont think our guidelines specifically state it, but

Bot rules and requirements:
3. The main feature and majority of the commands must work

implies that we expect some feature

[sturdy swan]

If your bot is a botghost clone though, we require 5+ custom commands

[mild zephyr]

ohh okay thanks, i was planning to create a image manipulation bot /image (choice) which is just basically 1 command and i was afraid it might not be accepted lol

thanks again!

[sturdy swan]

Image manipulation seems like a feature yep

[mild zephyr]

fantastic, thanks for the support

[sturdy swan]

No problemo

[sand sedge]

i am unable to vote my server for some reasonm

https://top.gg/servers/1050435576920281158

this is my server

none of my team are able to vote

[zinc oracle]

I had no issue voting for your server.

https://i.imgur.com/sLgPIKQ.png

[timid verge]

0

[neat cedar]

Hi, quick question. Is the autorole given once or people have to constantly vote to have it?

I’m talking about Role rewards

[sturdy swan]

takes a while for the number to update

[timid verge]

wym!

[sturdy swan]

look at the page again in 15-30 mins the number wont be 0

[timid verge]

OH I JUST TYPED

0

insted of oj

oh

[neat cedar]

bump, its lowkey important to me

[sturdy swan]

It gets removed after the 12-13 hours

[neat cedar]

Yeah just found it online

Ty

[exotic wagon]

What if you delete some features. Does That count?

[cobalt sleet]

No

[exotic wagon]

aww

[supple canyon]

I tried to add a server to top.gg and it didn't work so I deleted it but its taking a while. Can someone cancel it and fix my issue?

[stoic socket]

@cobalt sleet https://top.gg/bot/276060004262477825 currently compromised

large bot (2m+ servers) so might be worth removing asap

[zinc oracle]

Hey, we're aware of the issue.

The bot has been auto flagged by discord, so having it listed is doing no harm.

[stoic socket]

Alrighty 👍

https://feedback.top.gg

[zinc oracle]

pretty much this yeah

[supple canyon]

I tried to add a server to top.gg and it didn't work so I deleted it but its taking a while. Can someone cancel it and fix my issue?

[cedar phoenix]

Hello, I just want to report, why wasn't my bot accepted when I registered my bot ticket to enter top.gg, For the reason that the button when opening a ticket is a problem, but no it's because there is no access to create a channel / manage channel If It is enabled in my ticket bot role it will work. Please check again whether it is working or not. Thank you.

[cerulean ember]

Hey you can reach out to bot reviewer who declined your bot.

[cedar phoenix]

Ok

??

Or @next kestrel -_-

[cedar phoenix]

Oh yes this @next kestrel Hey Read this please

[sturdy swan]

You need to DM Enigma, not ping Enigma multiple times here.

[cedar phoenix]

Oh ok

[cedar phoenix]

...

[wild stone]

@cedar phoenix

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

[gleaming flare]

using scripts for automatic vote is allowed ?

[sturdy swan]

https://support.top.gg/support/solutions/articles/73000502505-voting-guidelines

[gleaming flare]

what if someone doing ?

[sturdy swan]

You can report the user

https://support.top.gg/support/tickets/new

[gleaming flare]

what if their are 300+ accounts

[sturdy swan]

You have space to describe the issue when creating a ticket

You can for example give a few user IDs and say that there are over 300 accounts doing the same

Be creative

As said, report them with a ticket.

Be creative, share the bot ID, share a few user IDs, share the video, etc. etc.

And if you are doing this, don't do it thanks.

[gleaming flare]

well i dont have all ids

[sturdy swan]

I said

share the bot ID, share a few user IDs, share the video, etc. etc.

Never said all user IDs, the team can most likely handle this correctly by themselves if you give a few user IDs to start off.

[gleaming flare]

bot karuta , id 161372014769209345

[sturdy swan]

Again.

In a support ticket via the website.

This channel is not a support ticket.

[sturdy swan]

^

Report there and give it a good description.

[gleaming flare]

well okh

[twilit cape]

I can feel your urge

[sturdy swan]

Need help?

-support

[cerulean fulcrum]

This channel is for support/help with Top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[south fulcrum]

It says I have to login to vote but no login popup appears

[sturdy swan]

Ideally open the page in your browser directly, not via Discord's hyper links.
https://top.gg/login
Then search and vote for the bot after you've logged in.

Also don't use Brave or Opera GX

[zenith pumice]

"Top Discord Servers Using This Bot" does not work correctly.

[sturdy swan]

It does work properly

It may not do what you expect it does.

It lists the servers that have your bot, that are also on Top.gg

Not all servers will show up

[torn topaz]

Someone help me what the command is for the dj bot

<@&817055174613794826>

[sturdy swan]

-wrongserver

[cerulean fulcrum]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[sturdy swan]

i own a server that has the most members in a category but it doesnt show why?

[trim tangle]

.

nope haha

[cerulean fulcrum]

This channel is for support/help with Top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[sturdy swan]

is it against the rules if i make an nsfw bot, only for that reason?

like is it allowed for those things to be posted on top.gg, meaning i also describe it in the bot's description?

[lethal bolt]

You can't describe it in description, also it only has to work on nsfw channels.

[sturdy swan]

yeah of course for the channel thing

can the title be lets say something explicit or nsfw?

[lethal bolt]

You can't use the "nsfw" word in title

[sturdy swan]

makes sense tyvm

[lethal bolt]

Np, anytime

[sturdy swan]

Your entire bot's page is not allowed to contain NSFW content, not even the bot's name

[lethal bolt]

Bot's pfp too @sturdy swan

[alpine garnet]

well I refreshed data for my bot twice, edited + saved it, yet the pfp is not appearing?

[sturdy swan]

-refreshdata

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[sturdy swan]

See the note at the bottom

If you actually did it correct, give it up to 30 minutes to update

#auctions-support (for other user who deleted messages)

[alpine garnet]

yup, i changed it from the dev portal a few days ago tho, kinda forgot to refresh it on topgg before, and just remembered that, well guess i'm just gonna wait for 30 mins and then see what happens

[sturdy swan]

i own a server that has the most members in a category but it doesnt show why?

[tender shale]

because paid advertising comes above all , algorythms

[sturdy swan]

what do i put in webhook url if i use the example in top.gg python library?

i need help i am sad

thank you honey

[sturdy swan]

did u even read what i said

im not even in list of the category

[cobalt sleet]

Perhaps the servers ahead of yours are Discord verified or partnered? We list Discord verified and partnered servers in order of member count first and then the other servers in order of member count below those.

If not then you just need to wait to be indexed (you may have recently added your server) which can take up to a week.

[torpid trail]

How do i update my servers emojis

[sturdy swan]

@small lantern does it automatically with time

[torpid trail]

ty

[obtuse whale]

whats the best ratio for banners on top.gg

by pixel

[frigid kraken]

Is there option for banner?

[fleet scaffold]

Hello!
I uploaded a new pfp for my bot, but it didn't update on the site. Can someone please help me?

[floral pagoda]

-refreshdata

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[fleet scaffold]

Tysm! (im blind)

[torn fog]

How do I send a test vote to see if my bot recieves votes?

[pliant mauve]

there should be a report button on the server's page

[rose jacinth]

How to vote

[sturdy swan]

You can vote on the Discord Bots page!

You can find it by searching it at https://top.gg

Hope this helps :)

[fluid oxide]

Since I didn't see it in the guidelines and I recall it being a rule at one point...
Does music commands that specifically only pull from YT still have to be locked behind an NSFW channel?

[zinc oracle]

Either that, or contain no images, or it must put images in the thumbnail, not the image field

[fluid oxide]

Okay my images are I belive in line of the rules. I'll let you decide with a quick SS

https://scs.twilightgamez.net/LmrzB.png

[zinc oracle]

It was denied for that?

[fluid oxide]

nono

I recalled when being a mod and that being a thing. I haven't submitted it yet

[zinc oracle]

Yeah that's perfectly fine as it is

It doesnt need to be nsfw locked

[fluid oxide]

Cool. Also how dare you not say hi to me in galaxy gate you noob. That's all. Thanks for the support woo

[zinc oracle]

I saw it. I just got distracted 😔

[fluid oxide]

r00d

[zinc oracle]

Ikr meanie woo

[wary grail]

How can i add this bot from my server?

[sturdy swan]

https://discord.com/api/oauth2/authorize?client_id=422087909634736160&permissions=268435457&scope=bot

[torn fog]

Bump

[sturdy swan]

There is a button to send test vote in the Webhook panel of your bot on Top.gg when you click "Edit", same place where you've set the Webhook URL.

Otherwise you can just vote yourself

Only one can be set

[torn fog]

I see, thanks

[timid verge]

my bot is approved but i didt get the role ?

[lethal bolt]

Magic

[timid verge]

LOL but i got it now tho!

[heady spindle]

My bot is offline. How do I fix this

[zinc oracle]

#development

[torn fog]

Me too...

[dreamy abyss]

Gave you your role now :)

[torn fog]

Thanks!

[frigid kraken]

Can i get role too my bot is approved too

Bot id 1049741797305364580

[cobalt sleet]

Done

[versed anvil]

hi

Application error: an exception occurred on the client side (see browser console for more information). It gives such an error when adding my bot, can you help?

[ebon canopy]

How do I remove a bot from a team ?

[cobalt sleet]

-cacheclear

[cerulean fulcrum]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[cobalt sleet]

Not possible

[ebon canopy]

Is that supposed not to work ?

I don't see any reason for not allowing bot owners to remove a bot from a team tbh

[cobalt sleet]

You can only transfer ownership by contacting any online moderator. You'll be requested to prove ownership by running an eval or setting the status.

[ebon canopy]

I'm the owner of the bot, it's in an old team rn, I don't want to transfer the ownership

[cobalt sleet]

Yep in that case you can either modify your team to kick members / change name and icon, or ask a mod to transfer it to you.

[ebon canopy]

Aight, are you able to do this ?

[cobalt sleet]

Not right now. It would be quicker for you to contact an online moderator.

[ebon canopy]

Will do, thank you

[versed summit]

How many command does one bot needs?

[cobalt sleet]

There's no minimum but it needs to have at least one decent feature to be approved

[versed summit]

okok

[cerulean tide]

---

guys in the bot page in see 100 votes
and in the analytics i see 50 votes
who is the fake and who is the real ?

---

[sturdy swan]

Analytics is a bit bugged if I remember correctly

[cerulean tide]

so the vote page is the real total of votes alright?

[sturdy swan]

Yes, if you want to know the most correct number you can use the API

[cerulean tide]

how?

i need these method

[sturdy swan]

#topgg-api https://docs.top.gg

[cerulean tide]

guys, i reached my first 100 vote in my bot , how can i redeeem the 15$ to boost the bot?

[sturdy swan]

-credits

[cerulean fulcrum]

Auctions Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

:bulb: You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[tulip palm]

I didnt receive the Bot Developer role

Approve message (#logs message)

[cobalt sleet]

Done!

[tulip palm]

Thanks

[thin flax]

Hello, How long does it take for my bot to be approved?

[floral pagoda]

Around 1-2 weeks

[thin flax]

And how will I know it was approved?

[cobalt sleet]

-notified

[cerulean fulcrum]

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

:bulb: Please make sure you have your DMs activated for this server.

[thin flax]

Thank you!

[cerulean tide]

I want role bot devloper my bot was approved ❤️

Thank u ❤️

[mellow pollen]

whats the best tag to use?

its support

whats the best tag as of rn for communitys?

this is support - i dont need you to tell me whats what

[torn fog]

By the way my dms are opened but I didn't get any dms from any bots...

[cerulean ember]

Because rn luca is not working properly and may or may not able to dm or assign roles

[torn fog]

I see. Did I miss anything important from the DM?

[cerulean ember]

no it's just congratulation dm nothing important

[cerulean ember]

weird it's showing same for me, i'll report it to team members

[distant egret]

[stoic socket]

its because the tag has / in it

so its taking you to /tag/giveway-24/7 aka a page that does not exist when it should

[woven lance]

when website see / as a path: 🤨

[cerulean ember]

probably ye

[distant egret]

yes yes, / must be removed when you click on servers

[toxic topaz]

Is topgg SSL certificate not provided by the legal site because when I am opening the site in my office laptop (where the secure site can open) and it's not working.

[sturdy swan]

Mmm my bot got declined but I didn’t receive a dm from that bot.

[stoic socket]

It’s a legit SSL certificate (provided by Cloudflare), it’s likely your laptop or network blocking it

[toxic topaz]

got it

[sturdy swan]

1023549869094338590 pls don't recommend this bot in the site this bot has been compromised and its sending some nitro linkss

[sage monolith]

report the bot on top.gg site only, the mods will look after that

and also report it to discord support

[sage monolith]

it would be possible that the bot who dms would be offline, but you would have surely got a ping in #mod-logs

[sturdy swan]

okay

[sturdy swan]

my bot is under maintance rn and I am worried reviwers will review it on the exact time its offline for complete check up what do i doo

Add a reviewer note

[sturdy swan]

I already did

When you edit your bot you can set one, give the precise date when it will be back online and not in maintenance anymore

[sturdy swan]

before this happened

[sturdy swan]

its unknown its unscheduled

Then you can't do anything about it and if it will be offline it will get declined

[sturdy swan]

but

what if i tell the exact time it will be under complete check up

or tell the reviewers to ask me to online

If you can say the date and time when it will be in maintenance and offline in the reviewers note, we will wait until that date and time to review your bot

[sturdy swan]

ok

thx I will try to schedule