support

[sturdy swan]

Hi, I just added my server to top.gg but I get a 404 error when I try to view it. I'm not sure if I should wait or open a ticket?

[floral pagoda]

Wait a few minutes

[sturdy swan]

Cool, will do. Thanks.

I see it now

[sturdy swan]

my old bot ownership got termed so i made another so is this possible to delete my old bot and add new?

[cerulean ember]

the only way to transfer ownership of bot is you need to proove that its your bot, dm any mod(you can dm me too since im online rn) with bot page link.

[sturdy swan]

it says thanks for voting for 1 second then goes back to this

[next kestrel]

What happens when you click on “vote” again?

[sturdy swan]

you have already voted

and again

back to vote

even for servers

[next kestrel]

Interesting, could you provide the ID of the server/bot you’re voting for?

[sturdy swan]

poketwo: 716390085896962058

and Worldwide Pokémon & Games: 849169202966429696

[next kestrel]

this looks like a small bug in the ui, your vote would have gone through however
i shall let someone on the team know

[silver barn]

Why arent widgets working?

[next kestrel]

this is a known issue and has already been flagged to the engineers

[long ferry]

could you post the URL in here

of the actual widget

[versed oak]

my server's link is expired how do I update the link in top.gg?

bot is already in the server with perms

[next kestrel]

Do you have the @small lantern bot added to your server?

[next kestrel]

Try reinviting the bot

[versed oak]

okay

now working, thanks

[brisk atlas]

How can I delete a team from my bot?

[long ferry]

once transferred, you cannot transfer it back apart from deleting your bit

bot

[silver barn]

oh

[silver barn]

okay 1 min

<a href="https://top.gg/bot/800089810525356072">
  <img src="https://top.gg/api/widget/800089810525356072.svg">
</a>

[long ferry]

after api/ add bot/

[odd knoll]

its been 5 days till now no review of bot

[silver barn]

?

the image isnt working

[long ferry]

the second link is missing the bot path, change top.gg/api/widget to top.gg/api/bot/widget

[silver barn]

so like https://top.gg/api/bot/widget/800089810525356072.svg ?

[long ferry]

nevermind it's globally broken

can't help

[silver barn]

damn

thanks for trying tho

[sturdy swan]

is there a way to reply to comments on the bot's page via bot?

[junior aspen]

I can't login in top.gg site there is no option for it

[long dagger]

Is it possible to somehow transfer my Top.gg bot from my old account to my new account? The old account got disabled for absurd reasons. (and I can prove ownership of the old account)

[cerulean ember]

you can dm me with bot page link

[long dagger]

Thanks!

[next kestrel]

Try clearing your browser cache or try a different browser

[uneven raptor]

hi

[junior aspen]

I tried re-login still didn't worked..its telling authorised still says u aren't logged in

can't vote any bot

[next kestrel]

Try a different browser

[junior aspen]

from now onwards do I have to use different browser everytime to vote now

[junior aspen]

when I try to add a bot it shows my login profile but when I try to vote a bot it says u are not logged in

[next kestrel]

Clear your browser cache once, by following the steps below
If it still does not work, just try to see if you can vote using a different browser

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[junior aspen]

finally worked thanks

[next kestrel]

Try another browser

[trim dune]

hello, i mistakenly deleted my account around 8 days ago and i can't login now, please help

[zinc oracle]

Once an account is deleted it generally takes 7 days for the account to be removed.
If it was deleted 8 days ago it should be removed already. However I would wait 4-5 more days, if it is still not deleted by then you will probably need to open a ticket.
https://support.top.gg/support/tickets/new

[trim dune]

i took this ss after 8 days, i will wait more as you suggested, thank for the reply

how do i find my top.gg ID?

[zinc oracle]

I believe this is your top.gg ID.
353850101204402176

[trim dune]

thank you again kind person

[sturdy swan]

how i can get bot reviews using top.gg api?

[long ferry]

the API does not provide endpoints to get the reviews

[sturdy swan]

😔

Hi, why doesn't my server show in the search list while I added it to top.gg ?

[tacit valley]

Hi, I was just curious about voting, our bot had like 90-100 upvotes and now it has 3. Any idea what's happening?

[fervent garden]

upvotes reset every month

[sturdy swan]

When have you added it?

[tribal jay]

Am I being dumb? I've just listed a server on top.gg, how can I manage the listing? When I search I can't see it

[sturdy swan]

@sturdy swan , now

[tribal jay]

I see my edits are being pinged In #logs but now I can't find it

[sturdy swan]

Takes up to 3 days to get indexed/searchable

@sturdy swan I got it, thanks

[tribal jay]

Can a server only be listed in DAO or Server? Not both?

[pastel gulch]

780611213776257054

[long ferry]

-b 780611213776257054 discord impersonation scam

[wild stone]

D𝗂scordApp#4138 was successfully banned.

[long ferry]

thanks

[pastel gulch]

ty

[buoyant snow]

Why isn't my bot showing a profile photo in top.gg?
can help me?

[pliant mauve]

-refreshdata

[wild stone]

@buoyant snow

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[buoyant snow]

Thanks

[long ferry]

yup, seems like you cant vote, make sure you're not using extensions that may interfere with voting or VPNs

keep calm with the caps please, thanks

what issue are you facing?

are you using an account that has ownership on the server?

try using refresh servers, logout and back in

see if that allows your server to show up

Can you not please

thanks

Social

seems to be on my end, click the suggested tag to set it

[floral pagoda]

Can you please stop spamming and writing in caps? Thanks!

-m 708718829060096050 Spam + Excessive use of caps | 1d

[wild stone]

noobie#0151 was successfully muted

[tough bison]

I have a bot using hikari, which mean that the discord.py library for top.gg doesn't fit well. Is there some http api I can use instead?

For updating server counts specifically

[long ferry]

https://docs.top.gg provides the http endpoints, libraries implement these endpoints for developers who wish not to bother with them

[tough bison]

Is it the Post stats section?

[long ferry]

that is the entire docs, it contains the details about posting server stats too, just needs a bit of looking

especially on the bots section

[tough bison]

Alright, thanks!

[long ferry]

@edgy spindle no ads please

thank you

[edgy spindle]

Ok sir but please which channel can I promote my discord servers thanks

[fluid birch]

You cannot advertise your discord server in any channel here. I recommend you use auctions to promote its server listing instead

[wild stone]

Top.gg Auctions

Auctions Information

You can find out more about Top.gg auctions by reading this support article.

Current Auctions Stage

We’re currently in the stage of Auctions Bidding. This stage runs from <t:1663095600:F> (<t:1663095600:R>) to <t:1663614000:F> (<t:1663614000:R>). During this stage, you will be able to bid. At the end of the auction, you will be given 24 hours to pay.

Auctions Timing Update

Next Ads Go Live / Next Auctions Starting: <t:1663095600:F> (<t:1663095600:R>)

Next Auctions Ending: <t:1663614000:F> (<t:1663614000:R>)

Sep 16, 2022, 12:22 PM

[frozen imp]

Does topgg own donatebot.io

[gloomy shell]

We do not own it, but we are affiliated with it. We don't provide support for it, you'd need to join their support server.

Im not sure if we ever "owned" it - i believe medal technically owns it

Their support server is here: https://discord.com/invite/gXC9cuG

Thats not how that works

Medal owns gif your game but that doesn't mean Top.gg has anything to do with it

Not really

[long ferry]

under the info tab

[wild owl]

-b @gloomy shell advertising

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[little leaf]

Had a question regarding votes

My bot has 20 votes (verified) but still ranked lower than bots having 7 votes in search?

Is it because of server count?

[blissful harbor]

Top.gg has a working algorithm so keep in mind not everything is based on votes 🙂

[dawn drift]

Buenas, una duda. Por que cuando quiero añadir mi server a la web de top gg no me aparece?

If you get an answer, ping me

[mild tapir]

ok

[next kestrel]

haga clic en "actualizar servidores". si no funciona, cierre la sesión y vuelva a iniciarla. Tenga en cuenta que solo el propietario del servidor puede agregar bots al sitio web

[patent sparrow]

😭tired of doing captchas on my ios 16

[vestal scaffold]

Hi, i'm trying to add my server to Top.gg but it's not coming up (I'm an Admin).

[vestal scaffold]

Thanks!

[zealous jetty]

Where can I find vote token of my bot

Nvn

[tribal jay]

Yo. Is there an issue with managing listings?

I've added a server and it's not showing in my manage existing servers. It's still showing as an option to ad the server

Am I in the right place for support?

[tribal jay]

Anyone?

[brittle orbit]

Clear your cache

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[tribal jay]

Thanks for the reply, Tired on multiple devices

[brittle orbit]

Try clearing your cache again, if it still doesn't work, try again later

[tribal jay]

Yeah, still didn't work after clearing

[brittle orbit]

Try again later or try using a different browser.

[tribal jay]

Thanks Koala

[brittle orbit]

Np, thanks for using Top.gg!

[tribal jay]

Been happening for 24 hours, I'll check again tomorrow

[tight monolith]

hello, is it possible for me to make a command that checks how many votes the user has? <@&817055174613794826>

[zinc oracle]

Youll need to store that information in a database using webhooks.

for help setting up webhooks https://docs.top.gg/ and #topgg-api
for help with the database #development

[tight monolith]

thx

[kindred nymph]

hey i cant see my vote credits for my bot "Vibr" of previous month

nor i can claim

[long ferry]

-credits

[wild stone]

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[long ferry]

nor do you as the account you're reaching out through, have any bot listed on top.gg

[kindred nymph]

bruh

i am sure we got above 100

last month

[long ferry]

has no association with the account you're reaching out through

what is the bot id

[kindred nymph]

882491278581977179

[long ferry]

yup, well that above still applies, please read

[kindred nymph]

i am in that team

[long ferry]

I am aware, I have checked, you still cannot redeem credits within the month, you can claim them at the end of the month as the message says

[kindred nymph]

no of previous month

that is august

[long ferry]

These have likely been claimed by someone else within your team already, check the latest redemption on the same page

[kindred nymph]

does 9/3 means 3 september??

[long ferry]

Yes

[gaunt nacelle]

i want to adversite my server hows workng

[long ferry]

-auctions

[wild stone]

Top.gg Auctions

Auctions Information

You can find out more about Top.gg auctions by reading this support article.

Current Auctions Stage

We’re currently in the stage of Auctions Bidding. This stage runs from <t:1663095600:F> (<t:1663095600:R>) to <t:1663614000:F> (<t:1663614000:R>). During this stage, you will be able to bid. At the end of the auction, you will be given 24 hours to pay.

Auctions Timing Update

Next Ads Go Live / Next Auctions Starting: <t:1663095600:F> (<t:1663095600:R>)

Next Auctions Ending: <t:1663614000:F> (<t:1663614000:R>)

Sep 17, 2022, 1:01 PM

[rustic sparrow]

can you ruin the ads system by sending http request through bots so that the impression count of the current displayed ad increases? If yes, then pls fix it.

[half sleet]

hi, Why is my name like this?

[gaunt nacelle]

thats mean i can adversite tuesday ?

[brittle orbit]

If you're wondering why your name is green, its because your bot must of been approved.

[brittle orbit]

Head to #auctions-support for further support.

[half sleet]

No, I talk about the nickname here on the server!

Some staff made the change without my permission.

[floral pagoda]

Because of your Tag

[half sleet]

Of the characters - ! ?

[floral pagoda]

Yes

[half sleet]

And why didn't you warn me before?

It was just putting Kenned!!!

Thanks for switching!

[marsh grove]

why isn't widget working?

I tried this but it won't work
https://top.gg/api/widget/status/884635575032897537.svg?noavatar=true

[long ferry]

wigets are not functional at the moment

also that one above seems to be cached, discord caches images

https://top.gg/api/widget/status/884635575032897537.svg?noavatar=true????

seems to work fine on my browser

dunno

[marsh grove]

It doesn't seem to work on my browser, any solution rather than explicitly clearing cache?

[brittle orbit]

-wrongserver

[wild stone]

@sturdy swan

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[brisk tusk]

The website uh well is too laggy like 10 fps while initialisation well i might have a doo doo pc :'

[long ferry]

unrelated to top.gg, reach out to discord: https://support.discord.com

we cannot help with discord related things in this channel

[devout cedar]

idk if this is the correct channel, but my bot was denied for not having a working help command/obvious point of entry. I know for sure that the help command works and the command itself is included in the bots bio and on its description in top.gg. Why was it denied?

[wild stone]

@devout cedar

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

[next kestrel]

you will have to DM the reviewer to dispute a decline, in your case: @brittle orbit

[devout cedar]

Thank you

[devout cedar]

It would not let me dm them

[wild stone]

@devout cedar

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

[devout cedar]

smart bot

[sacred depot]

both my user profile and bot profile have no pfp, is this normal?

[wild stone]

@sacred depot

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[zinc oracle]

Your user icon is reloaded on signin, you can sign out and back in to reload that

[trim dune]

it has been over 10 days now and i have raised a ticket too, there has been no response, please help

[gloomy shell]

I have responded to your ticket and you responded back @trim dune

I told you you need to wait for an engineer to respond to me, so please be patient. Thank you.

[trim dune]

[tribal jay]

I'm having issues trying to edit a server listing

My server is not showing in my listings

It's listed, yet top.gg shows me this

[gloomy shell]

Are you the owner of the server on discord itself?

[tribal jay]

Yes, I listed it

[gloomy shell]

You listed it on our site, yes, but are you the owner of the server on discord itself.

[tribal jay]

I am not. But I do have admin rights, will that effect it?

I've managed other servers before on top.gg that have not being owned by me

[gloomy shell]

Right, we have a current bug that prevents administrators from accessing their servers after they add it, because our Top.gg doesn't see them as an owner

could you provide me the server ID?

[tribal jay]

1016657044553617428

[gloomy shell]

I'll have an engineer look into it ASAP after the weekend and see if we can get this bug fixed

[tribal jay]

Thank you

[primal forum]

I had a bot on topgg but i lost the discord id with which i had the ownership. i have the bot ownership now but not on topgg

what can i do?

[next kestrel]

dm an active moderator with screenshots containing proof of ownership (bot evals for example) and they will guide you from there

[raven crane]

why does #logs exist?

[next kestrel]

answered in #topgg-api

you can check the pinned messages in a channel on phone too!

you can ask in #development and someone will be able to help you!

[next kestrel]

to keep track of various events which happen on the site such as server/bot creation/edits/deletes and bot approval status

regarding?

there is no ticket system for that. You can simply state your issue/ask your question in #development

[long ferry]

you can ask in #topgg-api for help, though please attempt to do it on your own first, such as by reading the pinned messages first

as these include tips on doing that

[vernal junco]

hi

[shrewd elm]

why kitrobit doesnt work anymore?

any information would be very useful

[wild stone]

@shrewd elm

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[shrewd elm]

ok thnx bot

[shadow chasm]

Hello, I have tried to vote days ago and this error keeps appearing, I have already changed my device to my cell phone and used another internet with the data from my cell phone.

[next kestrel]

Clear your browser cache

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[shadow chasm]

don't work :(

[wooden light]

[next kestrel]

Did you try using a different browser?

[shadow chasm]

I tried to use the incognito mode to enter and if I could, but entering normally without private mode does not let me

i can now, clear cookies too

[austere crescent]

i need help with my bot that just got approved so when i applied it. it was named splat bot beta on accident i would like to possibly remove the beta name out please

[wild stone]

@austere crescent

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[austere crescent]

thanks

[sturdy swan]

Hello everyone, how to fix error discordapierror : missing permission but don’t crash bot?

[brittle orbit]

Head over to #development for that stuff.

[atomic finch]

Top.gg bot votes reset every month?

[brittle orbit]

Correct

They are reset on the 1st at midnight UCT every month

[atomic finch]

So ProBot collect 1.4m vote just in 18 days ?

[vocal wing]

Hey guys

I'm new on discord

Can someone guide me here idk anything about discord lol

@atomic finch hii

[atomic finch]

Hi welcome

[vocal wing]

Umm..hey .. I'm from India .. I'm 15

WBU

[twilit cradle]

Any ideas? Widgets.

[vocal wing]

Nope

I joined discord yesterday lol

[next kestrel]

This is a known issue and has been flagged to the team!

[vocal wing]

Anyone here indian?

Cuz I'm 😭

[next kestrel]

Hey there! We do not provide support for discord. If you have any queries with top.gg you can ask here or else feel free to move to #general

[vocal wing]

Umm just wanna say ...i joined discord cuz i want to make friends

And improve my communication skills

[brittle orbit]

Please move to #general

This isn’t the channel for that stuff

[halcyon rune]

How can I make such sections, images and headings?

[next kestrel]

-htmldesc

[wild stone]

@halcyon rune

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[halcyon rune]

Thank you so much!

[halcyon rune]

And where do I put the HTML code?

[next kestrel]

In the description

[halcyon rune]

In the Long description?

[next kestrel]

Yes!

[halcyon rune]

Okay 👍

How can I add images?

[plucky condor]

how can I find my top.gg id?

[next kestrel]

Make sure the image url is accessible publicly

[halcyon rune]

Its a Discord URL

[next kestrel]

Login to your account and click on your profile, the id at the end of the url is your top.gg user id

[plucky condor]

thank you

[next kestrel]

Could be an issue with your html

[halcyon rune]

imgur doesent work either

Is this right?

[next kestrel]

seems to be, also, i'd ask in #development as we're going off topic on what this channel is for

[halcyon rune]

Yeah sure

[sturdy swan]

Hi good afternoon🕒

[wild stone]

@sturdy swan

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[drifting tundra]

How can I check my bot? or what are the steps to verify a bot? and what are the steps to get the dev bot badge?

[brittle orbit]

If you have questions about that sort of stuff go to https://support.discord.com

[wooden light]

How will bot will get accepted on top.gg

[meager notch]

Hello. I can't input my phone # into my account. It says that another account is registered with this phone number. i only have 1 other account & it doesn't have it listed. I can get authorizations on my phone, so obviously the phone is recieving messages. What can i do?

[next kestrel]

https://support.top.gg/support/solutions/articles/73000502501-how-the-bot-reviewal-process-works

[next kestrel]

-notdiscord

[wild stone]

@meager notch

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[wooden light]

Ty

[stark glade]

won't let me pay the balance on the account

[sturdy swan]

#auctions-support

[sand osprey]

Hi I try to add my do ad it’s stuck for 5 minutes in same place

[sturdy swan]

Im discord

P

@sand osprey what do ad

[sturdy swan]

If you submit your bot now on the website and it can't be invited to additional servers, we will decline it.

[atomic finch]

I see thank you

[gusty atlas]

Is there a way to see what position in the queue your bot is?

[zinc oracle]

Nope, we do not provide that information

[gusty atlas]

Alrighty 😄

[spice ivy]

Is there a way i can make it where for my bot, can i make it show the description as a website and not just do markdown stuff?

[long ferry]

you can use iframing to show your bots website yes

but note that you are still required to meet the description length requirement

[spice ivy]

Ok, thank you

[little juniper]

whats thats mean

[little juniper]

telling to allow , allow what ?

[long ferry]

allow = wait

[severe timber]

Is there a problem with the site?

[long ferry]

what exact page are you trying to visit?

[sturdy swan]

Does anyone know of any good advertising strategies?

[brittle orbit]

-support

[wild stone]

@sturdy swan

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[sturdy swan]

My bad

[mighty cradle]

Emir Contact me

I fixxed my bot how someone of the Team Said wtf

Really are u guys joking

[summer plover]

Bruhhhh

[next kestrel]

You will have to dm the reviewer to dispute a decline

[mighty cradle]

To @lethal bolt ?

[next kestrel]

Correct

[summer plover]

My bot keeps getting declined because bot reviewers aren't checking the note for reviewer and not reading the message in help that says what to do and on the dashboard. I'm repeatedly getting declined because you guys aren't listening.

[long ferry]

reach out to the reviewer

[summer plover]

I did.

[long ferry]

Then wait for a response

[summer plover]

8 hours later...

I've got declined like 3 times in a row for the same reason

[long ferry]

still up to you to catch that error and correctly handle it instead of silently failing, resubmit and make sure your bot does catch it correctly to avoid confusion during reviewing

[summer plover]

Its failing

Because the bot reviewers are failing to do a required thing on the bot

Which is literally

To put the role at the top

Thats literally it

It fails to delete everything and restore because it cannot delete things that it needs to delete

[long ferry]

still did not catch that error, make sure your bot informs the user about it instead of silently failing to avoid confusion

[summer plover]

Alr bro

[sturdy swan]

can i change ownership of my bot from top.gg?

[long ferry]

we do not have a direct way of transferring ownership, only by you deleting it and resubmitting it on the new account

[sturdy swan]

oof

np

[sturdy swan]

just add a bit of codes that
when a backup get cancelled. it will dm the user who tried to do backup about the error

then retry

[tribal jay]

Any update on the server bug listings?

Unable to edit listing as not owner

[next kestrel]

you can directly add /edit at the end of the url and you should be able to edit the server as an administrator

[tribal jay]

Nice

[tribal jay]

Anyway to get hold.of API keys via this method?

[next kestrel]

unfortunately no, only the server owner can access the webhooks page

[tribal jay]

Ah man. Has that changed recently?

[next kestrel]

not that i'm aware of

[long ferry]

also, servers does not have an API to use, only the webhooks

[potent scarab]

My bot got rejected for a Reason wich isnt even listed on the rules on your Website wtf

[next kestrel]

Feel free to dm the reviewer who declined your bot. In your case: @floral pagoda

[tribal jay]

That's what I meant, sorry. Ive used webhooks via topgg ona. Previous server that I wasn't owner of. Things must have changed. That's unfortunate

[sturdy swan]

@next kestrel

https://top.gg/auctions/apply

what does this do ?

And when you see this please reset my nickname

[next kestrel]

used to request for an increase in your bid limit

[sturdy swan]

can you reset my nickname now ?

[next kestrel]

i don't have permissions to do that, i'll ask a moderator to do it for you

[dreamy abyss]

You are still hoisting. Remove the starting ' in your name and we will reset your nick

[sturdy swan]

johand is here

[sturdy swan]

make it

TK Youssef.

[dreamy abyss]

You can boost the server to be able to change your own nick, or you can remove the ' and Ill reset your nick

[sturdy swan]

do you see i have a lot of money ?

[dreamy abyss]

As mentioned, you can do it for free by removing the ' in your name

[sturdy swan]

can't you just add TK to my nickname ?

[dreamy abyss]

No, that it would be unfair to all the other boosters if we just changed nicknames to whatever people wanted when asked

[sturdy swan]

._.

[little juniper]

wait for what

[cerulean ember]

the "allow" word there refer to "wait" like wait for 2-3 days

[blazing sparrow]

I don't get email when I lose or win bid lol

It's enabled in settings

[little juniper]

i have been waiting more than week

[long ferry]

that message does not disappear

[cerulean ember]

Then you can see it in search, also if you mean why you seeing that message then just ignore it. All bot have it

Yep

[long ferry]

it is on search already, so you can safely ignore that message

[little juniper]

no not that bot i mean Kurd Bot

[little juniper]

and how did you know thats my bot

[long ferry]

There's no Kurd bot submitted under your account, what is the bot id

I can check bots added by users

[little juniper]

yeah in second account i submitted

[tired oxide]

hi, What's the requirements for opening a forum channel? I do not see that option on my server.

[wild stone]

@tired oxide

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[little juniper]

this my second account has a Kurd Bot
411584033856684044

[dreamy abyss]

You would need to contact Discord support to get information about that

[tired oxide]

ok

[long ferry]

can also be safely ignored, just search your bot for your own

the message still being there is normal

[stoic socket]

https://uwu.solutions/CJ5KeK6gfsr6.mp4

minor issue, not sure if its known or not

[floral pagoda]

I was always wondering where this came from. Looks like a little bug though, yes

[stoic socket]

👍

[little juniper]

Hmmm Why I seach In Google I get a Nother Bot

[long ferry]

top.gg cannot influence what google indexes and what not

[little juniper]

oh hmm

Thanks Men

Bot Has A many Votes But noone adding the bot

[pliant hill]

How do I update my emojis in my top.gg server page?

[long ferry]

these should occasionally get fetched by the Top.gg bot, make an edit on your server page by pressing edit, then save

this should re-fetch them

make sure the bot is on your server though

[pliant hill]

Oh I don't have the bot in my server where can I invite it?

[long ferry]

https://top.gg/servers/invite

[pliant hill]

Thank you

[rugged raven]

Hello a week passed and when i go vote says the same thing

[cobalt sleet]

Please wait up to 24h and try again. It might take a while for cache to clear on our end. Don't hesitate to reach out to us again tomorrow if it still isn't possible to log in.

[rugged raven]

tysm!

[cobalt sleet]

No problem!

[fallen slate]

@cobalt sleet i have the problem and try again and i wait 7 days

but same problem

[cobalt sleet]

When did you delete your account? On what date? Do you have a record in here of asking for help?

[fallen slate]

can u solve it pls

[fallen slate]

yes i have

from 8 days

[cobalt sleet]

This was 5 days ago

[fallen slate]

ok bro i dont know if i wait 2 days it will solve ?

thx bro

[cobalt sleet]

Yep it should do

[fallen slate]

thx again bro

[golden bramble]

Is there any way to report or remove reviews? There's one group of people who was spamming 1* reviews without knowing the bot

And smh he did that because he hates me, but the bot is not even developed by me

We just use it

[odd knoll]

its been 6+ days i sudmited my bot named as root till now no review

[shell inlet]

-upto

[wild stone]

@odd knoll

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[shell inlet]

yeah you can dm me with proofs

and bot id

I'll take a look

[golden bramble]

Okay. Will do this when I'm at home at 5 PM CEST

Is it okay when the reviews I want to report are in german?

[shell inlet]

yep

works

[long bramble]

Good morning, I would like to make a request
I recently did a main account switch and both my account and my bot's app have changed. not to make two records of the site of the same bot I would like to know if there is a way to change this in your system?

[next kestrel]

You can do either of the two things:

1. Delete the old bot off the website and resubmit the new one from this account
2. DM an active moderator with proof of ownership of the bot which is already listed (examples include owner evals) and they will guide you from there

[jaunty yarrow]

You can open a support ticket

[jaunty yarrow]

Ok have you done that

[jaunty yarrow]

Have you open a support ticket

[brittle orbit]

DM an online mod

[uneven sonnet]

Hi, Can I ask why our bot's avatar is not showing up on the site

https://top.gg/bot/861600441430573106

[wild stone]

@uneven sonnet

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[uneven sonnet]

Thanks!

[long bramble]

why are you not letting it go to the next step?

[shell inlet]

try using another browser to submit your bot

[sturdy swan]

top servers not updating

@shell inlet

from months

[shell inlet]

it's not something that we control, site fetches the servers your bot is in and displays it

[sturdy swan]

Our bot is in large servers too even in 100K members servers

still its showing only 1 server

[shell inlet]

I'm not sure if this is going to fix but try refreshing data and reload the page

[sturdy swan]

already tried

can you check from your side too ?

[shell inlet]

I'm not sure if anything can be done regarding that I'll respond to you if i get more information regarding it

[spiral mason]

Greetings!

I need assistance how to add my server in Top. gg? <@&817055174613794826>

Thanks

[cyan agate]

Yo what's the average wait time on bot reviews at the mo?

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[tight monolith]

I'm trying to use the top.gg API, but it's returning this error: Error: Request failed with status code 401

[tight monolith]

https://top.gg/api/bots/994685625913577562

[hybrid wing]

if my bot was accepted and im uploding an update to my bot script after this action i will to aply again?!
soory for my bad english 🙂💔

[cyan agate]

No

[long ferry]

make sure you're providing a valid token, go on your webhook page settings, press regenerate token, refresh the page and copy the token

[tight monolith]

I want to show how many votes a user has, how would that be possible?

[long ferry]

that is not possible through the API, you will have to setup Webhooks and track that yourself

[tight monolith]

how can i do it ?

[long ferry]

https://docs.top.gg provides information about webhooks

[tight monolith]

is it possible to know how many votes a user has, from a webhock?

[long ferry]

yes, by receiving webhook requests, then tracking the vote and just adding it to who voted

[tight monolith]

he only receives when someone votes for the bot?

[long ferry]

yes

reading the docs tells you more about webhooks

[tight monolith]

so how can i know how many votes a user has, since he won't have voted for the bot?

[long ferry]

by collecting these webhook requests you get on each vote done by a user, then summing them up and there's your total votes from a user

[tight monolith]

I still don't understand how I can know how many votes a user has, without him having voted for the bot for the webhook to receive a request. but thanks

[long ferry]

Webhooks are a thing that allows you to receive web requests on a Webserver, which then allows you to process that request on your bot. You can then take the data that was sent on the webhook (such as the user id) and add it into an database for example. The webhook gets sent every time someone votes for your bot. So you could essentially just count up all the webhook requests made by votes from certain users and see how many votes a single user has

[tight monolith]

I think I understood

[sterile iron]

This is where I report bot problems?

I'm having a problem with a /confess bot in a server I'm in

[brittle orbit]

-wrongserver

[wild stone]

@sterile iron

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[sturdy swan]

@cobalt sleet

[brittle orbit]

Please do not ping community managers

[last sky]

Hello everyone.
Any info about when we can answering on reviews from bot name again?
I feel myself helpless against trolls. Anyone can come and write review with single star and you even cant answer on it.

[cerulean ember]

We are aware of that issue and dev team is also working on it, there is no exact eta on when it'll be fixed, there are many things which have high priority and because of that it's taking more time then usual. We will post update in #954488568967995472 as soon as it get's fixed.

[last sky]

Thank you for answer

[sturdy swan]

what is wrong with dogfish

[gaunt nacelle]

i want to adversite my server but i cant press

İ need help please message me

[cobalt sleet]

Hey, I responded to you in #auctions-support

[odd knoll]

how to api key?
\

[dense knot]

Hi, hope im asking this in the correct section.
Im trying to make a request to add my bot on the website but after step 3 when I click on add (I forgot what it actually says xD) brings me back to step 2. I click next step again and then on step 3 this happens (look at the image. It just keeps loading)

PS: it also removes the application-ID from step 1 (icon and bot name gets removed)

[brittle orbit]

Read pins in #topgg-api

[brittle orbit]

Try clearing your cache

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[dense knot]

oki, will do! thx

[brittle orbit]

Np, thanks for using Top.gg!

[odd knoll]

@brittle orbit mate its been 7+ days no review of my bot

[brittle orbit]

-upto

[wild stone]

@odd knoll

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[odd knoll]

-date 20

[dense knot]

Hi, sry for the ping.
I tried that and I also tried using a different browser. it's the same issue :/

can I try to add it from a different discord account and maybe (if possible) switch the ownership of the page to my main account (ofc after acceptation/approval)?

[brittle orbit]

I don't know the solution to your problem so I've passed this onto the rest of the team and someone should come and help you soon

[floral pagoda]

@dense knot Is your bot private or public?

[odd knoll]

@floral pagoda bro sorry for the ping wut happend to web

[dense knot]

public

[floral pagoda]

The page works fine for me if you mean that

[odd knoll]

no i was asking that i sudmited a bot 5 times or 4 times didnt reviewd yet?

[floral pagoda]

Your bot got approved recently

[odd knoll]

omg i did not got any dm

thanks a lottt!!!!!

hu rayyyyyyyy

thankksksssssssssssssss

[floral pagoda]

I can't reproduce that 🤔

[odd knoll]

thank you!

[dense knot]

sry, I didnt quite catch what you mean

[odd knoll]

@floral pagoda really you are best bot reviewer you check everything see..thanks you bruh

[floral pagoda]

I am able to submit my bot without any problems. What browser did you use?

[floral pagoda]

No worries, all good! :D

[dense knot]

I used ms edge and it didnt work. cleared cache same issue. then tried chrome

[floral pagoda]

Tried to use the Incognito tab?

[dense knot]

nope, will do now with ms edge

[floral pagoda]

Thanks! Let me know if that worked out for you. If not, try to use one in Chrome as well

[dense knot]

it's the same issue (tried both)

may I try to do it without any description etc? just to see if it would work
maybe something that Im writting is making it get bugged?
if it also doesnt work then I will try to do it on my phone to see if its a PC issue or account issue

[floral pagoda]

You can always edit your bot page, maybe just make some text without any format. This rather sounds like a rare/you problem as it works totally fine for me on both ends

[dense knot]

oki, will do

[floral pagoda]

If that also does not work out, we will have someone look into it for sure

[dense knot]

yea neh, its not a format issue. I will try to do it on my phone (will take me a bit). I will tell u the results by then ^^

I just hope it's not going through and just bugged for me. imagine that I'm making like 10 requests now oof

[floral pagoda]

Nah, you should be fine, I do not see any recordings of you adding a bot

[dense knot]

@floral pagoda I did it on my phone. I think it worked, right?

[floral pagoda]

Yes, looks like, thank you! 😄

[dense knot]

neh, its ty for ur help and for ur time!

if anything is wrong or missing then im sry as I did it on my phone and it was kinda pain 😓

oh nvm, I'm able to edit it! I will double check it on PC

[delicate thunder]

Hi there could i get help i need to get the server called reapers curse’s discord anyone help me out at all?

[brittle orbit]

-wrongserver

[wild stone]

@delicate thunder

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[delicate thunder]

Wrong server?

[brittle orbit]

Read this for more information

[frail dome]

Hello, I can't delete update messages.

@steady finch

[steady finch]

I dont think you can delete them

[frail dome]

Why?

[delicate thunder]

That information is kinda useless i cant find the discord for reapers cursed 25x haha

[frail dome]

bot id : 981562634077880360

[brittle orbit]

This is not our problem. Sorry!

[delicate thunder]

Well minda is because there server is on your website🤣

Kinda*

[frail dome]

help pls I need to delete these

@steady finch hey bro

[steady finch]

As I mentioned before I don't think we can delete these.

[frail dome]

but why?

Can't you delete it? because there are like 4

[frail dome]

?

[sturdy swan]

hi how can i became translator

[fair stump]

idk

[shell inlet]

hey currently there's no way to delete announcements from the site

[shell inlet]

head to #site-translators and check the pins, you'll get more info

[frail dome]

hmm okey thx bro

[sturdy swan]

Is there any way to delete or edit a review?

[shell inlet]

there's a bug currently so you cannot delete a review, dm me the bot's/server's id i'll take a look and delete it by tonight

[sturdy swan]

Tyvm ... I've sent a dm... I hope it could be removed..

[rigid sentinel]

Isn’t there a way to have the notification for them to vote to come directly to a certain channel in your server?

[sharp narwhal]

You could use the API to send the notification 12 hours from when they voted

[stoic socket]

You'd have to code a solution for that. https://docs.top.gg and #topgg-api are your friend 😄

[quiet kraken]

Hi I'm having a bit of an issue trying to delist my server once I get to this part nothing else happens when I hit the delete button or trashcan?

[dreamy abyss]

You need to type "DELETE" in the text box

[quiet kraken]

OH it has to be all caps I didn't realize tysm I was so confused

[sturdy swan]

When I go to upvote my server I get this error

but I can upvote other servers

[dreamy abyss]

Whats the server ID?

[sturdy swan]

992866709839028357

[dreamy abyss]

Your server has been locked for containing NSFW emojis.
If you want to have your server listed, feel free to remove the NSFW emojis and contact any online moderator to remove the server lock

[sturdy swan]

what kind of emojis is there anything in your tos about this

[dreamy abyss]

https://support.top.gg/support/solutions/articles/73000502503-server-guidelines

Must not show NSFW imagery (in the description, icons, announcements and emojis)

As mentioned, the kind of emojis is: NSFW (Not Safe for Work)

[sturdy swan]

so If I have an emoji like Ok Daddy

is that okay?

need you to elaborate

[dreamy abyss]

As long as it isnt NSFW it is fine.
So it cant contain nude imagery, bodily fluids, gore, etc (it also includes drawn/animated emojis)

[sturdy swan]

I believe we only have one

who can I contact?

[dreamy abyss]

You have 5 emojis I can see that is NSFW. When you have removed them, feel free to DM me

[sturdy swan]

Can you show me what ones?

in DMS?

[dreamy abyss]

I am not going to send you NSFW content in DMs, as that would be against Discord TOS

[sturdy swan]

💀

alright bear with me

[shadow rivet]

Hey are we able to be added to the top.gg for a bot? The original owner of the team has had less time on discord so they won’t be able to add us to it.. If we could is there any way we can prove we own the bot?

[long ferry]

the owner needs to delete it in order to allow you to re-add it if you take over the ownership, there's otherwise no way apart from having them create a team and add you into it

[lapis root]

How do i add a embedded gif to my bot description? Like the one below

[long ferry]

by using either markdown or html

[wild stone]

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[lapis root]

Thanks 👍

[lapis root]

Just tried to submit my bot, how can i see if my bot actually got submitted? it sent me back to step 2 but i can't see any missing fields, and going to step 3 the 2 buttons don't work
Please ping me when you reply

[cinder storm]

Hello, I'm trying to play a playlist, but when I write ".play [playlist link]", the bot doesn't work. I tried to kick out the bot and add it again and this didn't work. Thank u :3

[brittle orbit]

-wrongserver

[wild stone]

@cinder storm

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[brittle orbit]

Try clearing your cache

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[lapis root]

Worked this time, thanks!

[brittle orbit]

No problem! Thanks for using top.gg!

[left pier]

Hi there! is there a ticket system to ask a sensitive question?

[sturdy swan]

Hi all,
Just curious, how does one become a tester? thanks 🙂

[sturdy swan]

Please give solution for that

[brittle orbit]

Sure thing! Head over to #auctions-tickets

[brittle orbit]

Top.gg doesn’t offer a testing program. If you’re wondering how to become a tester for a bot then you’re in the wrong server.

[sturdy swan]

Meant for the verification of bots

Like to go onto top.hh

[brittle orbit]

-apps

[wild stone]

@sturdy swan

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[sturdy swan]

Thanks!

[brittle orbit]

Np. Have a great day!

[brittle orbit]

As one of our moderators mentioned, it's not something that we control, site fetches the servers your bot is in and displays it

[left pier]

Thank you!

[brittle orbit]

No problem! Thanks for using top.gg!

[sturdy swan]

But its displaying wrong

thats why I came for support

[brittle orbit]

As I stated before we cannot control it

[sturdy swan]

what about deleting bot and re-adding with previous comments

maybe that will fix this

[brittle orbit]

It is your choice to resubmit but as we have stated multiple times we cannot control it

[sturdy swan]

I'm having trouble saving my servers info/publicizing it

When I try the info gets wiped and it goes back to private

I thought maybe there was a delay or approval process like bots but I think I'm wrong on that assessment

[long ferry]

the last save made by you on this account was back in 2020

make sure you've filled out all the fields and that you're getting a green box in the bottom middle of the page if it was successful

[cobalt sleet]

That won't fix it. Please don't do that.

[cobalt sleet]

There are multiple reasons why those servers may not show. Firstly, they have to be published on Top.gg and secondly, the Top.gg bot has to be in their server. Also, the server in question must not be marked as mature by Top.gg.

[hybrid wing]

if my bot was declined 3rd times then?!!

[timid anvil]

Then your bot will probably get banned from top.gg if you failed another attempt

[hybrid wing]

not me!

[timid anvil]

I know,I'm just telling since you asked me.

[hybrid wing]

okay ty

[brittle orbit]

If you bot gets declined for a 4th time for the same consecutive reason then you'll be banned from submitting bots on Top.gg

[floral pagoda]

*4th time

[hybrid wing]

this is 3rd time

[brittle orbit]

If your bot gets declined one more time for the same consecutive reason then you'll be banned from submitting bots on Top.gg

[hybrid wing]

igot two message

and im re-applying today again

[long ferry]

consecutive = declined for the same reason

so if your bot gets declined for spamming your description 3 times in a row, you will be warned, on the next decline with that same reason, banned from submitting bots

[hybrid wing]

😥

[hybrid wing]

imake ot to calculate tax to an amount for probot credit

no spamming

[long ferry]

spam in description means that you have attempted to submit your bot while spamming your bot page description in order to fill the 300 characters requirement

[hybrid wing]

ok

im going to edit the description

[sturdy swan]

does bot reviewer applications open or u can apply any time? and if yes then where?

[long ferry]

-apps

[wild stone]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[sturdy swan]

I can't login in top.gg

[brittle orbit]

Clear your cache

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[sturdy swan]

Is occurred a error to attempting login my account

[brittle orbit]

If you’re having issues logging into your actual discord account go to https://support.discord.com

[sturdy swan]

And how i do it on mobile?

[brittle orbit]

https://lexisnexis.custhelp.com/app/answers/answer_view/a_id/1080838/~/clear-cache-and-cookies-on-most-common-mobile-browsers#:~:text=Tap Settings.,Clear History and Website Data.

[sturdy swan]

I’m a bit confused by the site voting. We have 4x the votes of the top non-sponsored result when searching for servers by some tags we have chosen for our server

But we don’t show up on search results above them

[long ferry]

#954488568967995472 message

• Top servers on the homepage are now sorted in order of partnered status and member count first and then in order of votes, making the top servers on the homepage more relevant for end-users. More updates coming to the servers homepage soon!

[sturdy swan]

Ah so partners are “verified on discord”?

And also heavily biased towards massive servers, oof

Seems like it would be better to weight partnered status and member count in decently heavy, but not make it the only thing for the first tier. Votes should count for something (they are supposed to represent active users in the community) and with enough, be able to outweigh the usercount factor.

Is there anywhere I can send this feedback?

[warm marten]

Hey did i can setup a system with @top.gg bot that if a user vote for the server they get a role and a message update??

[sturdy swan]

https://support.top.gg/support/solutions/articles/73000502499-setting-up-server-role-rewards-for-voting

[dreamy abyss]

Under the server info tab, you can configure Role Rewards. If you want to create special messages on votes, you need to use the API

[warm marten]

Okay how to i use like to use the api i need to use the custom bot ?

[cobalt sleet]

You can either use a custom bot or a third party tool like https://webhook-topgg.com/

[sturdy swan]

@cobalt sleet is there a place to provide feedback

[cobalt sleet]

https://feedback.top.gg

[sturdy swan]

Thanks

[frail drum]

@cobalt sleet how to change bot name if it is already added in topgg

?

[cobalt sleet]

-refreshdata

[wild stone]

@frail drum

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[frail drum]

Oh

Thanks

[split vine]

How can I get my bot’s submission back since I want to add a note for my reviewer?

[zinc oracle]

https://top.gg/bot/981332858230698069/edit

[split vine]

tysm

[stoic socket]

is the notification spam issue ever going to get solved

I get like 30+ spam notifications a day

ngl it might be time

[brittle orbit]

clear your cache bun :)

[rustic wasp]

How do I know that my bot got accepted ?

[wild stone]

@rustic wasp

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[brittle orbit]

This isn't the place for that. Head over to #development for help regarding that.

[tawdry void]

Ah i knew it

sorry

[brittle orbit]

Np

[dry crypt]

Its almost 3-4 days
I think top.gg not take this much time....

Can pls any mod check

[floral pagoda]

We still have not checked your bot, all good

The queue is a bit longer at the moment but we should get to your bot soon, I guess

[dry crypt]

Thanks

[floral pagoda]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[dry crypt]

I check that yesterdays one of submitted bot is approved so I ask

Thanks for your time...

[summer spruce]

I'm unable to sign in to top.gg with my discord account

[floral pagoda]

Can you be a little more specific on that?

[summer spruce]

I can get a ss

[dry crypt]

Refresh and try again login

[summer spruce]

Been trying for a few days and tried everything I can think of including that

[floral pagoda]

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[dry crypt]

Which Browser you use

[floral pagoda]

Also try to use a different browser maybe

[summer spruce]

I'll try google

[brittle orbit]

Hi Alex, Dominik is already helping this person out. Keep in mind for the future if you see another staff member help someone out maybe hold back until the next person needs support 😄

Just to avoid confusion

[dry crypt]

OK sorry for this

[summer spruce]

Yea Google worked even though my current browser uses Google technically but probably didn't work bc of the settings my browser has

Thanks for the assistance

[floral pagoda]

Good to know. Some browsers can cause issues from time to time so I always recommend to use Chrome or similar

[summer spruce]

Yea ig ilk have to use Chrome to use top.gg from now on bc opera gx doesn't let it work surprisingly

[dreamy iron]

Hey

i cant add my bot,

next button dosnt work fixed it, had to restart chrome

[jaunty yarrow]

Have you been able to do that

[dreamy iron]

its buggy af

but if you spam click it

it will work

lmao

[jaunty yarrow]

Okay

[dreamy iron]

just move ur curser

around the button

and hover

other buttons

and it will work

after like

30s

deff a bug tho

[placid pike]

Hey there by any chance will I be able to tell when my bot gets approved on top.gg?

[floral pagoda]

-notified

[wild stone]

@placid pike

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[patent ruin]

Where do i use it?

[stoic socket]

https://auctions.top.gg

[patent ruin]

Can i know how to use it @stoic socket

Use It For?

[stoic socket]

You bid on ad placements for your bot/server/product

you basically get $15 towards advertising on Top.gg

[brittle orbit]

In the future use #auctions-support for that. There are also pins in that channel about what auctions is.

[patent ruin]

Oo

[fickle tide]

How do I put an image on my bot's profile? cause it hasn't fetched the bot's icon

[next kestrel]

-refreshdata

[wild stone]

@fickle tide

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[fickle tide]

danke!

[spark talon]

Posting a review is not working, After typing the text and giving the start, pressing the Post Review button does not react. function seams dead.

[next kestrel]

Reviews are currently disabled due to a bug

There is no eta as to when this would be fixed. You can grab yourself the patch notifications role in #966027989374627840 to be notified on updates

[spark talon]

@next kestrel Thx, i added the role

[late trench]

hello, how do i make a voting updates receiver?

[next kestrel]

Checkout the pinned messages in #topgg-api

[late trench]

oh

lemme check it

[fair stump]

https://cdn.discordapp.com/emojis/720020844545441863.gif?size=96&quality=lossless

[late trench]

read it, ```js
const port = 4000;
const express = require('express');
const { Webhook } = require(@top-gg/sdk);
const app = express();
const webhook = new Webhook('YourAuthToken');

app.post('/dbl', webhook.listener(vote => {

if (!vote) return false;

if (!vote.user) return false;

console.log(${vote.user} has voted)
.catch(console.log);

}));

app.listen(port, () => {
console.log(Webhook server online at ${port})
});

[sturdy swan]

#topgg-api for further help

[late trench]

oh

[sturdy swan]

do bots made from bdfd get verified?

You already got answered in #general

ohh

[jade summit]

Hello, is there a way I can force the bot to create an invite in a specific channel?

[next kestrel]

unfortunately there is not. you can instead create an invite to whatever channel you want and paste the code on the site instead

[jade summit]

I see, I actually wanted the bot to create the invite but okay, thanks for the answer!

[fresh rose]

top.gg which api is actively using

[next kestrel]

answered in #topgg-api

[desert blaze]

i assume the teams page it not supposed to have 2 "Admin" selections in the dropdown menu for teams

[sturdy swan]

Anyone who can help me? I have an issue with review defamation

Please DM an online moderator about the review you want to report

[next kestrel]

Interesting. Could be a visual glitch but before I let someone on the team know about this, could you try refreshing the page and optionally clearing your browser’s cache and see if it still appears twice?

[desert blaze]

let me try on a different browser quickly

[next kestrel]

Sure thing

[desert blaze]

nah same thing again

seems to be an actual bug

[soft oriole]

What do i do here?

[next kestrel]

I’ll let someone know!

[desert blaze]

thanks

[sturdy swan]

These are optional, you can fill them or not; up to you

[soft oriole]

I know but i cant move to the next step

[sturdy swan]

What have you filled above

[soft oriole]

Wait

[sturdy swan]

You need at least 200 characters here, as said in the error below

If you need some inspiration on what to write you can see #general message

[soft oriole]

Okkkk u the best man thx 🙏

[sturdy swan]

No problem

[shadow isle]

hey guys, if i try to create an add it takes really long and gives me a error 504. Anyone know a solution?

[cobalt sleet]

Make sure to use an image under 58kb and try again

[shadow isle]

thank you it worked

is this the time you need to wait before you win and get posted on the place you bidding for?

[cobalt sleet]

Bidding continues until that time, yes. More info below!

-auctions

[wild stone]

Top.gg Auctions

Auctions Information

You can find out more about Top.gg auctions by reading this support article.

Current Auctions Stage

We’re currently in the stage of Auctions Bidding. This stage runs from <t:1663700400:F> (<t:1663700400:R>) to <t:1664218800:F> (<t:1664218800:R>). During this stage, you will be able to bid. At the end of the auction, you will be given 24 hours to pay.

Auctions Timing Update

Next Ads Go Live / Next Auctions Starting: <t:1663700400:F> (<t:1663700400:R>)

Next Auctions Ending: <t:1664218800:F> (<t:1664218800:R>)

Sep 22, 2022, 8:24 PM

[sturdy swan]

Hello I dont see my server at all on top.gg to get added

[long ferry]

-addserver

[wild stone]

Adding Your Server To Top.gg

So you want to list your server on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

Click here to follow our guide!

[tardy pewter]

Is probot down?

and how to create a bot

[wild stone]

@tardy pewter

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[narrow grotto]

hello

I wanted to see if you could help me with a problem that I have

Esque when trying to upload my bot to top.gg I get an error

specifically this error

please tag me

[floral pagoda]

When’s this happening? When you try to access the site? When trying to press a button or similar?

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[floral pagoda]

Might be worth to try this

[sturdy swan]

Hello I recently added my server to appear on top.gg but can’t find it using any search method. Does it usually take a few days to index properly??

[brittle orbit]

Yea, give it around a week

[sturdy swan]

Thanks!

[brittle orbit]

Or try clearing your cache if it’s not appearing in your “existing servers”

[sturdy swan]

It appears in there just not when I search it. So I’ll give it the necessary time thanks for the help.

[brittle orbit]

Alrighty! No problem at all and thanks for using Top.gg!

[west leaf]

Um, I'm not sure this is the forum but I don't know who or where else to ask -

I have been moved or added into servers (right now at least) without my permission or knowledge or inquiry etc and I'm not sure what they're about or what's going on and worse yet what their actual purpose, use, and intent is. The "owners" and mods are either bots, user created bots, users disguised as bots, or users who don't answer any questions, won't disclose about the server or how and why I was moved into it and basically just ignore us. Us being the gaggle of other users also there who from what they say were also added the same way. I've left or tried to leave only to wind up thrown back in later. I ask questions where I can and generally any relevant ones are automatically deleted without posting. I saw a group of Hugh ranking members on VC and they ignored me - all with their cam and audio off and the bot blasting music. I'm relatively new to Discord but I know the internet isn't always full of the most well intentioned people so I feel like I'm legitimately concerned about what is and could be going on. Not to mention confused. Because well...I don't know what the heck is going on. I said where I could that I didn't want to assume it was a bad thing or bad place - being added and that if it wasn't then I'm happy but, for real, it's 2022 - I feel like I kinda gotta also try and cover my ass, pardon. Soooo....HELP!?!

[brittle orbit]

Head over to https://support.discord.com and try clearing your authorised apps in your user settings

[west leaf]

My authorized apps? Idk if I even have any of those

[west leaf]

Yeah thanks...I only have Xbox and nitro

[brittle orbit]

And next time go to https://support.discord.com/

[trail charm]

Hello

I need some help with something

I added our server to Top.gg but when I try to look it up in the search bar it doesn't show up

https://top.gg/servers/854411280910909472

[brittle orbit]

Give it around a week to show up in search

[late trench]

why i can't click the sent test button on the bot webhook page

[trail charm]

thx

[brittle orbit]

You must of not put in your webhook URL correctly

[late trench]

what

i mean this Sent Test button isn't clickable

is it broken

[sturdy swan]

Works fine for me

[late trench]

works fine for me on mobile

[late trench]

but i can't click it on my pc

[sturdy swan]

Interesting, also works fine for me on laptop. Have you tried using another browser? Might help sometimes

[late trench]

i just clicked it

it again is not getting clicked now

is it kinda broken on chrome? ☠️

[sturdy swan]

Don't think so, never seen anyone having this issue

You simply don't get the success message shown?

[late trench]

i get the success message shown when i click it, but when i try to click it it's not getting clicked

[sturdy swan]

??

You say you get the success message shown when clicked but it's not getting clicked?

If you get the success message then it has been clicked

[late trench]

bruh i mean i can't click it

it's not letting me to click it

[sturdy swan]

Well for me it works fine on all browsers, including Chrome

Best you can try is clearing cache and logging out and logging in again

Otherwise switch browser, adblocker (if you have any) shouldn't be an issue

[late trench]

hmm i have adblocker 🔪

[sturdy swan]

Well I also do, and didn't prevent it to work for me

Have you clicked on "Save" ?

[late trench]

i can't click save either

[sturdy swan]

What have you given in URL and Authorization

[late trench]

it's all correct and everything is ok

it's just that i can't click those buttons

hmm worked now

[sturdy swan]

¯_(ツ)_/¯

[late trench]

it's kinda bugged or something, when i scrolled a bit down then i'm able to click it, and when i scroll up i can't click it

[sturdy swan]

Interesting, for me it's clickable all the time

[sturdy swan]

hai staff's and team!

i'm recving error?

how can i fix this

please ping me to know when support here

[next kestrel]

try using a different browser or clear your browser cache. Do note that vote reminders sometimes send multiple alerts at once due to a bug

[sturdy swan]

how to clear bower cache? idk how

[cobalt sleet]

Which browser are you using?

[sturdy swan]

Brave

https://support.clio.com/hc/en-us/articles/360041523694-How-do-I-Clear-my-Browser-Cache-in-Brave-

[sturdy swan]

thank you very much!!

Though I would change browser as it is known to be a source of issues on the website

So if clearing cache does not fix it, I'd recommend using another browser

relaunch launcher after clear browser cache

Not needed

or i can continue without relaunch?

10q

[sturdy swan]

same error again
problem with browser

uh thx so much for your support!!

Try another browser yeah

No problem

[snow galleon]

See this invite link https://top.gg/bot/853583833747161091

It was changed

Bot is scaming

@brittle orbit

[brittle orbit]

Press the report button on the bots page if it violates our guidelines. Also please change your pfp as you are impersonating AEnterprise#4693.

[long ferry]

have handled this already, invite was reset

[nocturne moon]

I need help

I have been waited for weeks

That my bot appears in top.gg

But it isn't there

When i'm searching for it

[next kestrel]

Your bot was declined, you can feel free to dm the reviewer who reviewed it to dispute a decline

[nocturne moon]

Who did

I don't know

[next kestrel]

In your case: @cerulean ember

[nocturne moon]

Thanks

[wild stone]

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

[tame rose]

If My Bot has a problem to solve, they can accept it.

[brittle orbit]

Can you please elaborate on that? If you need help with coding head to #development

[red hinge]

Can any one solve this with python 😅

[next kestrel]

Please use #development for that

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[red hinge]

Ok

[sturdy swan]

how to update bot icon in top.gg website?

[brittle orbit]

-refreshdata

[wild stone]

@sturdy swan

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[sturdy swan]

not working

Wait around 30 minutes

ok

[narrow grotto]

it was yesterday and it only happens with that site

[mild ice]

I cannot vote

[floral pagoda]

Try to refresh the site

[mild ice]

I tried

[floral pagoda]

Which browser are you using?

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[mild ice]

Let me try with Google

Thanks now i am able to vote

[hybrid wing]

hi

ihave a q

how can i get message content in discord.js v14

[sturdy swan]

still same

[sturdy swan]

#development

[hybrid wing]

!,

ok

soory

[sturdy swan]

Can you try it again? Seems like it got changed but can't get the latest profile picture of your bot

I get this one instead of the previous one

how to update bot avatar?

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[sturdy swan]

not working(

I don't see any edits to your bot today

[sturdy swan]

A month ago, I changed the avatar of the bot, but it has not yet been added to the site

oh

Try it again now please

Happened

I see it on my end aswell yep

😄

[plush moth]

so may i try later ??

rarely works on my pc idk why

[cobalt sleet]

Where is this from?

[plush moth]

opera gx

then which web browser ??

alright

tyy

[cobalt sleet]

I've passed on the information to our engineering team. There's no ETA for this fix by the way, but Chrome of Firefox will work in the meantime