support-en

[rich nest]

Hm okay

[blazing bolt]

?

[devout marsh]

i wanna restore my xp but the newest profile proof i got is from almost a year ago and my level was higher than whats in the pic dont you guys have any xp backups or at least profile images?

[fringe fractal]

how i can set no one can use “slash commands” but only in some rooms like “cmds”
<@&675070424748654593>

[rain coral]

It works when i use the template but when i dont use the template and use a custom image the welcome doesnt work

<@&675070424748654593>

[rain coral]

You can go into server settings, then click integrations then you can disable the / commands and have bypasses in different rooms. (on laptop though)

[fresh owl]

.

[wind osprey]

Hi! It says that i can receive my daily after 55 years?

[elfin forge]

Hello can I know why I'm on the blacklist and when would it be removed

[fickle reef]

Fill out the form, our dedicated team will try to handle it

[elfin forge]

@fickle reef

[fickle reef]

Contact @gusty bridge

[elfin forge]

I can't send message

[marsh cedar]

Hiii

How do I make pro bot timeout people

Cos I've put the slide thing one for the bots role but it still won't work

scrahh

[rich nest]

Try doing it from the website?

[rich nest]

Is your dms on?

[elfin forge]

Done thanks alot

[rich nest]

No worries

[marsh cedar]

Guys what do I do

Ping me if you know

[rich nest]

Try /mute

[marsh cedar]

That works ty, but then ppl can join vc and react still

That's the only issue

[rich nest]

I'd say its best to just manually mute them if they are

[marsh cedar]

ughhh okayy, thank you anyways 💕

[marsh cedar]

This is what the bot says

🙄 - I couldn't timeout that user. Please double-check my permissions and role position.

Like why the attitude 😭

[rich nest]

😂

Idk, its a bot

[rich nest]

Well is the bot above the role your trying to moderate?

[marsh cedar]

Yepp

[rich nest]

What about permissions?

[marsh cedar]

It's got its own role

I'll double check

I think it's right

[wind osprey]

There's a website??

[marsh cedar]

Happy new year

[rich nest]

Mhm

[wind osprey]

O i see ty!

[rich nest]

No worries!

[rich nest]

You too!

[marsh cedar]

Is this right

@rich nest

[rich nest]

Try and see if it works now

[marsh cedar]

It didn't

[rich nest]

What do you need?

[olive trout]

guys

@rich nest the buttons on my embed message arent working
what should i do

[trail lynx]

you are blacklisted
contact @gusty bridge for more information
and avoid mentioning individual staffs for help

[trail lynx]

what is the error when users try to interact with it?
and avoid mentioning individual staffs for help

[chrome blade]

Hello, can I open Imbid with automatic reply?

[olive trout]

"This interaction failed"

[trail lynx]

no for now

[trail lynx]

can you check if the bot is online or can see the channel the message is sent in?

[chrome blade]

Why?

[trail lynx]

because it is not possible for now

[olive trout]

its online and has all the permissions in the channel

but still not responding

[chrome blade]

Sorry for the trouble

[trail lynx]

can you try sending a new message and see if the options work?

[olive trout]

i tried more than 3 times and the same error message

[trail lynx]

then it may be with the options you made
can I see how they are set up on the dashboard? do include all the options that are not responding

[olive trout]

sure
wait a sec

@trail lynx

[trail lynx]

may be it is too long

[olive trout]

ill check

[trail lynx]

each field should act as its own message with its own limit but for this case, the limit is being counted together, making the message unable to be sent

[olive trout]

so this one should work

[trail lynx]

make sure each response do not over capping the 2000 characters limit

that should work yes
I just tried the same

[olive trout]

ok thank you

[strong hawk]

I need help from the bots developer or owner plz

@mossy surge

[indigo delta]

hey so i remember that i had like 69 levels not just 6

[sharp quarry]

It didn't work. Please give me the link to the bot or the website.

[brave topaz]

Please state your issue or ask your questions instead of pinging developers. We already have a support team who can help you, otherwise they'll let developers know about your inquiry.

[sharp quarry]

@brave topaz

[sharp quarry]

.

[brave topaz]

Try again in 30 minutes, it's a block from cloudfare

[brave topaz]

https://forms.gle/WJa2dTSbpp68srTF8

Use your main language support channel next time

[sharp quarry]

Okay, give me the link.

[strong hawk]

I was making the welcome page for my discord and this showed up and it won’t let me log back into it

[brave topaz]

The link of what?

[brave topaz]

What did show up?

[sharp quarry]

Probot

io

[indigo delta]

i prefer speaking in english but alr 👍

[indigo delta]

thanks i filled it

[stark zenith]

Hello

When I activity in chat or voice, it doesn’t give me XP

[stark zenith]

@abstract forge

[sage flint]

Make sure you don’t have any no xp roles or channels

[stark zenith]

Okay

[sage flint]

He meant that you should not mention any staff members. If you have a problem and no one responds for a long time, you can tag <@&675070424748654593>

[dull void]

Hello, you’ve been told to DM @gusty bridge and someone will help you there.

You’re welcome, have a nice day!

You should wait. Someone will answer as soon as possible

Next time, please use #support-ar for Arabic.

[fringe fractal]

didnt work

[valid prairie]

how can I reset whole xp in my server

@dull void

[sick bone]

Use /reset type:Text/Voice target:everyone

[marsh cedar]

I know ive asked this before but I didn't really get like an answer, no offence, so how do I make timeout work cos the toggle is on but it won't work <@&675070424748654593> sorry for ping

[rich nest]

Okay can you show screenshots of how your running the bot to time out someone?

[marsh cedar]

yep 2 seconda

There

[rich nest]

Where is probot role located in your server settings?

[marsh cedar]

how do I check that

[rich nest]

Tap on your server name, you'll see a gear icon that will lead to your server settings

I'll show screenshot one sec

[marsh cedar]

okay thanks

[marsh cedar]

yep I'm on that bit

[rich nest]

Your issue is that probot isn't probably above the roles your trying to moderate, so which ever role that person has, the bot need to be above

Its why I was asking where it is located in your server settings

[marsh cedar]

So move it to the top?

[rich nest]

Yes and try again 😄

[marsh cedar]

Okii thanks

[rich nest]

No problem!

[marsh cedar]

I moved it to the top, clicked save and then when I reclick onto it, it moves back down

[rich nest]

Its probably discord ngl

[marsh cedar]

Flop

[rich nest]

As long as you saved it, should be good

[marsh cedar]

Let me check then

[rich nest]

Okay no worries

[marsh cedar]

right i moved the bot on my laptop

AND IT WORKED, YOUR LITRELLY A QUEEN THANK YOU SO MUCH

someone get her a raise fr

[rich nest]

No problem!

[marsh cedar]

thank youuu

[rich nest]

Mhm take care

[torn kernel]

Hello beautiful, I have a question @sage flint

[low cypress]

#support-ar

[cobalt lagoon]

hello

how to reset probot rank ( voice - text )

<@&675070424748654593>

[trail mauve]

**/reset type: target: **

[cobalt lagoon]

i want reset level to all members

[trail mauve]

** /reset type:Text target:@everyone **

[wind osprey]

It keeps showing me "error" whenever i claim my daily

[undone crane]

Helo

[trail mauve]

could you please send screenshot

[trail mauve]

hey

[undone crane]

My profile level is zeroed out, is there any way to restore it?

@trail mauve

[trail mauve]

contact @gusty bridge

[trail mauve]

Hey please fill out this form

https://forms.gle/WJa2dTSbpp68srTF8

[wind osprey]

Okay ty

[wind osprey]

Thank you

Oh wait

Didn't see the has mb

And yup thankfully it did

[past sedge]

You guys can help me, I got an error from the bot.

[sage flint]

You’re blacklisted

[past sedge]

Whyyy can u tell me

[coral mulch]

once when i was on a call i had to mute someone (manually not from probot commands), but it keeps happening with him, it never happened before using the mute button with the context menu

[past sedge]

Hi, I noticed that I’m currently on the blacklist.
If there’s any issue, I’m willing to fix it.
Could you please consider removing me from the blacklist? Thank you

[sage flint]

Hello, please contact us via Modmail regarding this

[sage flint]

You probably have the default mute duration set. After manually muting, the bot starts counting down the time and maintains the mute until it expires. You can disable this in the /mute command settings on the b panel.

[past sedge]

How to contact

[sage flint]

Dm our bot @gusty bridge

[spiral mesa]

How do I get pro bot to do auto role assignment

I’m tryna do it for my 2k server

[spiral mesa]

Thank you

[rich nest]

No problem

[crisp pasture]

Hello, i was wondering if there is a way to delete all the server invites i got from the bot in my dms?

[viral marlin]

why its say i need buy premium when i already have it

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[rich nest]

No, you can't delete bot messages in dms

[worthy schooner]

Hello team my friend need help to remove her title of profile but when using command not work even not set new title and not remove can you help me how i can do that or if have issue fix as soon as possible

Thank ,

@rich nest

[crisp pasture]

okay i cant, but is there a way for a dev to do that?

[rich nest]

Not sure tbh, you can just disable your dm if you don't want to receive them

There's ways to do this without having to have a dev involved

[crisp pasture]

thank you i disabled my dms now, but its more about the content of the sever invites that makes me want to have them all deleted

[worthy schooner]

@rich nest

[rich nest]

Yep no worries and if your talking about servers that get sent to you, people set it up like that to where they send servers to dms when you join servers

[rich nest]

Can you not ping me please

I don't know the answer to your case but I've asked about it

[worthy schooner]

I need someone help me i pinged you sorry becauase i looked you are moderator

[rich nest]

I see.

[rich nest]

So use the /title command and it will be deleted, use it without any additional variables and it should work

[worthy schooner]

Okey thank you

[rich nest]

Mhm no problem

[rich nest]

No

[crisp pasture]

maybe i didnt calrify enough but i am talking about those

[rich nest]

I know what you mean, I get them all the time when I join servers, its something you can't really control, only thing I'd recommend is just disable dms

[crisp pasture]

oh well thank you

[rich nest]

No worries

[simple egret]

I have this problem, how do I solve it? Mention whoever comes in

[brave topaz]

Hi there, thanks for reaching out to us. I noticed that you've also shared your concerns in #support-ar. To ensure we provide you with the most organized assistance, we kindly ask you to continue the conversation there. Our team is already on it, and we truly appreciate your patience!

[simple egret]

I didn't receive any response from the administration in the Arabic room.

[simple egret]

Can you solve my problem?

@brave topaz

[modern elk]

why am I level 5 in probot ? I was above 60 !

@brave topaz

[brave topaz]

Try claiming your reward from https://probot.io/daily

[brave topaz]

Submit this form: https://forms.gle/WJa2dTSbpp68srTF8

[simple egret]

How can I get more credits and what are the benefits?
@brave topaz

[modern elk]

Last Image found was in 2021

:((

what should I do ?

[simple egret]

How can I get more credits and what are the benefits?

[modern elk]

back in the days... credits had real value

[simple egret]

Now?

[modern elk]

idk

[stiff horizon]

Reset a Top week

[compact bridge]

@fervent sandal ⟰

[gilded ingot]

Guys

Minecraft bedrock server afk bot anyone have

[low cypress]

• You can get credit daily through daily,vote

[low cypress]

Please go here #chat-en

[rich onyx]

hey just a question when will the profiles and the credits be back to us ?

i applied the form btw

[low cypress]

hello there
Due to sending too many forms, the return of level,xp may be delayed. Please wait

[rich onyx]

okay okay nw

[dense herald]

What's the problem?

[trail mauve]

hey

[dense herald]

I don't know what's going on

[trail mauve]

enable the command in dashboard

[dense herald]

ok, thanks 👍

[trail mauve]

Yw Anytime 💖

[cobalt yew]

is there no addxp command?
i want another bot to add xp for a user for an specific action

[trail mauve]

/setxp user: type: xp:

[frank lagoon]

about restoring old level,

[trail mauve]

Submit this form
https://forms.gle/WJa2dTSbpp68srTF8

[verbal quartz]

Hey I was wondering if anyone can help me get these settings exact. I have 4 roles which i want to be given at certain amounts of messages.

36 driver - 300
pro driver - 600
lead driver - 1200
champion driver - 2000

not sure exactly what i should set it as

[tidal flare]

Hey there, XP is not granted per message to prevent spam.
Instead XP is awarded based on the time spent while chatting.

[verbal quartz]

Okay thank you, im guessing there is no way for me to calculate xp -> messages.

[tidal flare]

I'm afraid there is not

[verbal quartz]

All right no worries! Thanks for the help, I appreciate the quick response. Have a good one!

[tidal flare]

My pleasure, don't hesitate if you need anything!

[cobalt yew]

how do i know how much xp the user had before?

my bot cant read images from "/rank"

[trail mauve]

You can’t. The only way is to search for the message where the user used the /Rank command.

[trail mauve]

wdym

[cobalt yew]

i want to make a command /claim which has a 20h cooldown this command should call the not existing /addxp command to add a fixed amount of exp

[nocturne garnet]

P

[trail mauve]

You can’t create a command

[trail mauve]

#commands

[cobalt yew]

on my OWN bot i mean

my own bot lets call him neeykoBot wants to use the probot to add xp

[sage flint]

We do not provide any tools to connect ProBot with other applications, so unfortunately we cannot help you with that.

[cobalt yew]

oke ty anyway

[viscid vessel]

helo

[slow bay]

Hi, I have a problem because I can't edit older embed messages in the panel, I can only do it with messages from 2025. Is there any way to fix this, or do I have to send the message again?

[trail mauve]

The data of old embeds are no more available, you have to create new one

[stiff horizon]

@trail mauve reset top week please

What time is it reset top week? @trail mauve

[frank lagoon]

😂 .

[coral spoke]

My server still needs points back

[lament patrol]

<@&675070424748654593>

[potent otter]

Yes

[lament patrol]

Channel Topic .

[potent otter]

It's a support channel

[lament patrol]

I know .

[fickle reef]

it resets the same day that you add the bot to your server

[lament patrol]

Hello , Sunday at 12 o’clock

[lament patrol]

#chat-en

[lament patrol]

Which points?

[lament patrol]

@fickle reef !

[sick bone]

When a support member arrives, are you supposed to stop helping

[quasi marsh]

Hello there , i just have summited my support application . I just want to know , if the gap of support members haa been filled or still they want new Support members.l

[sage flint]

Hi, at the moment, I have filled my target number of people in the English team, but I do not rule out adding new people in the near future. That is why the form remains open. If you are selected, I will contact you via private message.

[quasi marsh]

Thank you so much for your quick responding . i would be happy for any decisions you would make .
Sincerely

[opal crater]

Hoe to setup vc level roles like level 5 level 10 Because I made it but it is not working people are getting the role immediately

[naive moss]

[opal crater]

Dead server

[trail mauve]

you mean reward role?

[trail mauve]

not yet

[opal crater]

Yep bro

Wait I give image

Can you tell me whether this setup is correct or wrong

I want only vc level roles

[clear lark]

Hii

I need help

[random crypt]

lol did anas sell the bot?

[clear lark]

I need help

Please

[random crypt]

what

[clear lark]

I need help

[random crypt]

ye whats it

[rich nest]

If you don't need help, don't chat here @random crypt

[clear lark]

I need pro bot to do something in my server

[random crypt]

mb tried to help him
i had a question above tho

[clear lark]

Can anyone help em

Please

[rich nest]

If you state your issue you can get help, won't help if you don't say anythin

[rich nest]

Of Anas selling the bot?

Which is something I haven't even heard so no lmfao like what

[formal patio]

can someone help me? i have a server where probot has made a command where you react to a emoji and receive roles, how do i change the title of it?

[tidal flare]

Hey there, do you mean Self Assignable Roles? If that's the case this is a feature that you can enable or disable for one or multiple embeds.

https://probot.io/dashboard Your Server Self-Assignable Roles

[trail mauve]

looks good

correct yeah

[cold gorge]

how do i enable setxp command on my server?

[hardy pivot]

I have a problem

[hardy pivot]

Hey i have a problem

[trail mauve]

https://probot.io/dashboard
in dashbord

[trail mauve]

what’s your problem

[cold gorge]

ah ok, how do i see my xp before all it got reset?

[hardy pivot]

I've got a 1.45m C how much time to get it in my bank

Credit

I mean

[trail mauve]

You can’t. The only way is to search for the message where you used the /Rank command.

[trail mauve]

wdym?

[hardy pivot]

Sorry im gonna explain in arabic soryy bye

[trail mauve]

ok bye 👋🏻

[cold gorge]

dang

why did all levels reset a while ago

for every probot server

e

[native gorge]

what is meaning with Level

Text Level

[trail mauve]

It means the level a user reaches by being active in text chat (sending messages)

[lavish kiln]

Polska ?

I need help I would like to do when people come in and out

[trail lynx]

do you mean welcomer? you can enable it from the dashboard (https://probot.io/dashboard , select your server on the left side, welcomer)

we do have polish (Polska) support in #support-int

[timber reef]

i have a question

this is my first time that im considering using a levelling system besides tatsu. i been using tatsu for years . its always been my go-to bot for levelling

but i am considering to try probot for once. im confused about the minutes in the text section

how do you get points based on time on text. i dont get it

id understand the 18 mins for voice chat

but text?

[tidal flare]

Level 1 is around 7 minutes of chatting in order to give the chosen role.

[timber reef]

how is that timed?

like if i have the chat open and im lurking. does the timer start?

each message is 1 second?

[tidal flare]

Nope, it's not a timer thing. Once you send few messages every minutes, it will add you some xp until it reaches an equivalent of 7 minutes of chatting

I mean it will keep adding more xp the more you chat even after the 7 minutes*

[timber reef]

it's a strange way to calculate activity. It would've been better if it had points instead of minutes which would be easier to track and user friendly. is there a way to check the XP which is coincided with the timer?

[tidal flare]

This method is really efficient against spam.
You can use /rank to check someone's XP.

[opal crater]

But this is not working, if someone is joining VC then he is getting the role within 1-2 minutes.

[opal crater]

See bro bot giving all roles idk why

[trail mauve]

even when they reach level 1?

[arctic trail]

I think the owner of the bot has banned me from using the bot

[sage flint]

No, just use website not a command
https://probot.io/daily

[arctic trail]

oh

thanks a lot!!

[light lark]

<@&675070424748654593> how much time to recover my lvl

[rich nest]

There's not a specific time limit of when it'll be done.

[opal crater]

Idk maybe

[willow pendant]

<@&424428808951824406> [English]

[trail mauve]

can you send your server in DMs

[trail mauve]

👋🏻

[opal crater]

Ok

[trail lynx]

users will need to have their text xp updated so the bot can update their roles
that's the limitation with voice leveling at the moment

[light lark]

I wait about two months

[light lark]

And I have a picture

[forest glade]

hello

[dense abyss]

same problem

[ornate dew]

Anyone up

And can help me ?

[brave topaz]

All submissions are being reviewed, please be patient. Your level will be restored soon.

[brave topaz]

Please state your issue or ask your question, someone will help when available.

[brave topaz]

Hi there, how can I help?

[brave topaz]

All submissions are being reviewed and processed. You'll need to be patient, our team is working hard on this issue.

[ornate dew]

Im tryna make something for an rp sever i seen, it’s like a rolling system but ion know how to create commands with this bot.

[dense abyss]

alr

[sage flint]

Hello, what exactly do you mean by a “rolling system”?

[ornate dew]

So in a previous rp sever people used this command like !speciality

And it’ll give responses based on what I want

[sage flint]

You can create a simple system of automatic random responses using the autoresponder. I hope this meets your requirements. For more information about this module and how to configure it, please refer to our documentation - https://docs.probot.io/docs/modules/auto_repsonder

[ornate dew]

It does thank you a lot

[sage flint]

You’re welcome

[light lark]

Too months are you serious

[torpid vigil]

سلام عليكم

كيف اشوف اخر واحد استخدم كوماند /clear

؟

[fickle reef]

#support-ar

[torpid vigil]

How can i see last person use /clear

[fickle reef]

I don't think that's possible

[torpid vigil]

Can you talk with developers add it in Mod Action?

[fickle reef]

You can suggest it in #1234622065810739291 , if it's possible they might add it if not it gets rejected

[torpid vigil]

Okay thanks

[fickle reef]

You're welcome, have a nice day!

[haughty musk]

I had a trial IT a little bit ago and I feel they have messed up my levelling up system… please help

<@&675070424748654593>

I feel the channels should be a lot more

[fickle reef]

Hello, if the members have verified role, remove the verified role from the NO XP ROLES, and I would suggest removing Rank Check channel from the NO XP CHANNELS

[fickle reef]

When you add roles and channels to NO XP ROLES and NO XP CHANNELS, it simply means those with that role can't get xp and level up, and in those selected channels it doesn't give any xp to the users even if they chat there.

[fickle reef]

Looks fine to me!

[haughty musk]

Wonderful!

😭

Thank you….

Also in a server all levels went back to 1

[fickle reef]

When did this happen?

[haughty musk]

About….

Brb

[fickle reef]

A few months ago we faced a data loss in our database and some of the users and servers didn't get their level and xp back, it could be the cause

[haughty musk]

October ish

[fickle reef]

However you can give them xp individually using /setxp command

[haughty musk]

In a 2000 server 😂

Thanks but no thanks…

[fickle reef]

Yeah that would be a hassle, sorry.

[haughty musk]

So those ss I sent through it’s not showing a reward for a level right?

Should just be level 10 opens up another section of the server

[fickle reef]

You can swipe to see the rewarded role options

[haughty musk]

Oh wow thank you! I’ve never seen that part before

[fickle reef]

You're welcome, happy to help!

Don't hesitate to ask if you have any questions, have a great day.

[haughty musk]

So it’s all good now

[fickle reef]

It should be, let some users chat and let me know if you have any issues

[haughty musk]

Thank you I will

[haughty musk]

All good and resolved! People are levelling up

[fickle reef]

Glad I could help, have a nice day!

[lapis adder]

hi hi

i'm having trouble sending gifs in a server due to the auto moderation, is there a way to disable that from happening?

<@&675070424748654593>

oh and i am a staff, i was just testing why that was happening

[dull void]

Hi there! I apologise for the late response. First, please make sure you’ve turned off either the AutoMod rule or the whole AutoMod module inside the dashboard > AutoMod. If this didn’t fix the problem, check if it’s disabled from discord settings as well through the Server’s Settings.

[lapis adder]

i will need to try this tomorrow as i have to sleep now, so sorry for taking your time. i'll be back tomorrow

thank you

[dull void]

Of course, take your time. Feel free to come back if you have any other questions, good night!

[lean badger]

:white_check_mark: tz.5 banned from the server! :airplane:

[edgy depot]

How do I make it so audio logs appears in a channel

[supple sigil]

Excuse me... I am having a problem with probot in my server... Everything works fine but I enabled welcome messages and goodbye ones in the settings but i join and leave from my alt account and nothing happens

i am not using any images and the permissions are proper for the bot.

[trail mauve]

#faq

[trail mauve]

send a screenshot in dashboard please

[quick blaze]

this is my old level

i want it back

[dull void]

Hi there! Please fill out this form and someone from the team will restore it soon after.

[prime kestrel]

hi

can someone help me pls

@dull void

[dull void]

Hello, please state your issue. Otherwise, we can’t help.

[prime kestrel]

i have that problem when i want to transfer to someone he say ⚠️ Transferring credits from new accounts has been temporarily disabled.

@dull void

[dull void]

That means that your discord account is younger than allowed in order to transfer credits. This limitation exists in order to avoid spam bots and such.

[prime kestrel]

so it normal ?? i need just to wait

[dull void]

Indeed, it’s normal

[prime kestrel]

and how i know how much days still so i can use transfer

[wispy saffron]

Hey,
ive noticed it a few times now that ProBot still issues a message/ping at the Ticket Owner after 7 days of no post from them (wanted), even though that Ticket was already closed at that point in time (not wanted)!
Is this a setting thing im missing somehow? Doesnt happen every time.
It does add the Person back into the Ticket
I can not close the Ticket (again) as its still considered closed

[dull void]

Your discord account needs to be at least 30 days old. After seeing your profile, you’ll need to wait until the 13th of January.

[prime kestrel]

thank you so much jim for help

[dull void]

Hello! Could you give some more insight on what you have done regarding automations?

[dull void]

You’re welcome, have a nice day!

[wispy saffron]

omg im in the wrong discord for this question! So sorry!
Thx for the quick responds!

[dull void]

No worries, have a nice day!

[wispy saffron]

Thx you too!

[woven nova]

hi

need help\

[brave topaz]

@woven nova state your issue or ask yout question please

[woven nova]

I can't check my server at dashboard

but probot had invited into the server

showing this

@brave topaz

[low cypress]

Hey , you can force refresh

[woven nova]

what you mean by force refresh?

[low cypress]

Refresh or use a new window

[woven nova]

still same

will this be my authorize not high enough?

but already the top tier manage level

[dusky ravine]

I have been blocked from Probot and would like to be unblocked from Probot

[dull void]

Hey there! If you mean blacklisted, please DM @gusty bridge, our modmail bot, and someone from the team will assist you.

[dull void]

Hello! You will need to have Manage Server or Administrator permissions in order to gain access to the dashboard. If you already have these, let us know.

[dusky ravine]

Ok thank you

[dull void]

You’re welcome, have a good day!

[dusky ravine]

You too

[lapis adder]

hihii

<@&675070424748654593> i'm having trouble in my server with sending gifs, apparently some gifs get detected as discord server invites from the auto moderation. I don't wish to turn off auto-mod but I would like for members to be able to use gifs, what should I do?

[void mantle]

lost my level 433368297057288220

I'm 17 now

I must be 90

[sick bone]

Fill out this form to restorator it back https://forms.gle/WJa2dTSbpp68srTF8

[quasi marten]

C

[trail mauve]

#commands

[quasi marten]

Bro

[trail mauve]

yea

[quasi marten]

Someone transfer for me credits before 25m until now didn't save

[trail mauve]

it takes a time

[quasi marten]

How long

[trail mauve]

maybe 1 hour or less

[quasi marten]

Hhaa?

Wtf

[cursive zealot]

my level roles aren’t working, they aren’t assigning the new level and getting rid of the old one even though i have it set up correctly on the dashboard

<@&675070424748654593>

[runic island]

Heya

Anyone here?

Welp basically there is a moderator in the server i own and they can't mute or ban members
I choosed all perms and even added their roles as a moderation role and even the mod left the server and came back

Hope i know what's wrong

Also this was happening since i added the bot

[wind osprey]

For some reason this keeps happening every time after day 1

[minor delta]

fix the bot

[wind osprey]

How?

[minor delta]

<@&675070424748654593>

[rich nest]

So you pinged us just to say that

[minor delta]

its granting perms

[rich nest]

What exactly are you having issues with

[minor delta]

to ppl with no roles and stuff

fix it vro

this could go bad

any moment...

[rich nest]

That's something that you can easily fix

Move the bot below the role, and that should work

[minor delta]

ok

[cursive zealot]

can i get some help

[dull void]

Hey there! Can you please send a screenshot of your dashboard’s configuration inside the Leveling page?

[cursive zealot]

yeah sure

one moment

[civic cave]

plss 1m

gyus

[dull void]

Take your time, don’t worry

[civic cave]

pls 1m

[dull void]

Do you need help?

[civic cave]

i wa 1 m plss

[dull void]

First of all, I want to let you know that they need to reach the mentioned level in text, not voice.

[cursive zealot]

yeah i know, they have

[dull void]

If you mean credits, this isn’t the place. You are not allowed to sell or buy credits from other people.

[dull void]

Can you please check if the bot is higher than all these roles inside Server Settings > Roles?

[cursive zealot]

yes it is

[dull void]

Kicking the bot and re-adding it should fix the issue since I can’t see anything wrong from your end, once kicking your settings will stay so don’t worry about that.

[cursive zealot]

okay let me try that

[dull void]

I appreciate that, let me know how it goes!

[cursive zealot]

it keeps adding the level 5 role to me when i’m past level 5

idk why, i don’t want that to happen

and another member is not receiving their level roles

[dull void]

So it adds the level 5 role when you reach level 5 and you don’t want that?

[cursive zealot]

no no, i’m past level 5, it’s supposed to get rid of the old role when i get the new one but it hasn’t given me the new one

[dull void]

For the role to be removed, you’ll need to reach the next reward role, in this case level 10. If you haven’t reached level 10, the level 5 role will stay even if you’re level 9.

[cursive zealot]

i’m level like 13 or something

so i’m confused why i haven’t received the lvl 10 role yet

[dull void]

I’ve reported the issue to the developers, I’ll let you know once we have an update. I apologise for the inconvenience!

[cursive zealot]

okayy, tysm for your help

[dull void]

You’re welcome, have a nice day!

[cursive zealot]

btw it assigns the level 5 role but none of the other ones even when they reach the specific level

[dull void]

Thanks for that, we’ll keep that in mind

[stark sphinx]

Where can I buy credit?

[dull void]

Buying and selling credit is against our rules, you can only earn it.

Next time please use #support-ar for Arabic.

[half dock]

HOW TO CHANGE PREFIX

ON THE VOT

bot

@dull void

[dull void]

Hey there, one ping is enough. ProBot doesn’t use a prefix, instead it uses slash commands. You can see all commands when you type /

[half dock]

rly?

damn

[forest glade]

hello

@dull void

[dull void]

Hey there! Please use #support-ar for Arabic.

[pallid path]

Hello, I have a question that may sound stupid, but my question is, when someone joins the server, how can you say something like "Welcome to the server" or something like that?

[dull void]

Hello! You can enable and configure the “Welcome and Goodbye” module inside the dashboard.

[pallid path]

I have one more question, is it possible to delete the messages of an entire channel?

irj vissza vagy neked lottek

[wild gate]

how do i set up the price of the subscription?

[brave topaz]

What do you mean?

[brave topaz]

Not really, you cannot delete messages that were sent more than 14 days ago due to Discord limitations. I'd just delete the channel.

[pallid path]

okey thanks

[supple sigil]

everything is fine in dashboard

it just doesn't actually trigger

[quick blaze]

@dull void i applied the thingy couple hours ago

and nothing changed

how long does it take ?

[dull void]

We don’t have an eta, but answers are managed by the team, they aren’t automated.

[quick blaze]

aha ok thanks

[brave topaz]

You mean staff applications?

[quick blaze]

not application

[dull void]

The XP Restoration form

[quick blaze]

yes

[rich nest]

We don't have an eta on that sorry

[full cairn]

We need an answer. What's the point of supervisors or ** support ** staff if they give us vague answers? I hope the supervisors or those responsible for this will work hard because all I see is negligence, and I'm not the only one who sees this. I hope my words will be taken into consideration

[rich nest]

The reason why we give "vague" answers sometimes is because we are also waiting on answers, things take time to fix, however long that may be, you and all of us can't expect it to be perfect, we do take feedback like yours into consideration, we aren't "neglecting" if we were, we wouldn't be trying to help and give you guys the answers you need. I do apologize for the inconvenience, but its just time when it comes to waiting.

[rich nest]

@sinful oxide @lunar shore No thanks

[lethal tusk]

I have a problem, I can’t add the ProBot into my friends server. The server is actually mine but I gave the crown to him and now I can not put the bot in there even tough I have the “Owner” role which I put it on the highest level of roles

I just select the server and give every right to the bot and it gives me the 404 error

I looked at other channels and in the #support-es channel the same problem occurred on someone, but sadly I don’t know Spanish so I dont understand their text

[dusky ravine]

Hi, I tried dming the bot and he and I couldn’t talk because the message couldn’t deliver for reasons

[rich nest]

I'd make sure your dms are on

[rich nest]

Hi are you still having this issue?

[teal idol]

Hello,Has the situation with reset levels and exp been resolved yet? 🤔

[rich nest]

No, its still being worked on

[teal idol]

ok, so we keep waiting 😉

[rich nest]

Pretty much yea

[past sequoia]

It is down most of the time

Dude what is even that

[rich nest]

What's what?

[past sequoia]

Um, wrong server 😔

[lethal tusk]

Yes, I had a midnight sleep and still stuck with it

[halcyon pivot]

What are you doing here?

O intelligent ones

[low cypress]

#support-ar

[rich nest]

Sorry I've been busy, if your still having this issue, I'd make sure you have the right perms first, that might be the issue, and then try again?

[weary lintel]

Hello any news? My discord server user's xp is still not restored

[rich nest]

Nope we don't have an update

[main raven]

guys when i want to get credit by daily he said
wrong go to support
why?

[rich nest]

Huh?

[rich nest]

Who said that?

[buoyant isle]

[trail mauve]

can i help you?

[wind osprey]

Hi, shouldn't the daily credit double every day or is it just 3k most of the time?

[hardy creek]

Hello
how can i open a support ticket ?
i have a problem and need help with it

[livid hearth]

hi hi, no it’s not, it increases by 100 credits daily from day 0 till day 10 you’ll immediately reach 1000 credits

[wind osprey]

Oh

I see, thank you!

[livid hearth]

heyo, unfortunately, only for premium subscribers, may i help you?

[livid hearth]

my pleasure, glad to help!

[hardy creek]

i do have probot premium if thats what you mean

[livid hearth]

you already purchased a premium subscription?

[hardy creek]

yeah well at least the server that i need help with has pro bot premium subscription and the bot is not working in that server
and when im trying to refresh the bot it tells me that the server requires setup
and when i try to set it up it and finish everything then it goes back to the begining saying it needs setup

and i do have adminstrator in the discord server

[hardy creek]

<@&675070424748654593>

[livid hearth]

no need to mention the whole support mate, i’ll open a ticket for you to look further about your case

[hardy creek]

sorry
and thank you

also if you can mention me in the ticket after you open it
it'll be appreciated

[frosty verge]

Hello, my old account was suspended and had credit on it. Is there any way to withdraw the credit from the suspended account?

I have all the proof to prove that this account is mine.

[rich nest]

I would talk to your friend about the perms, that may be why you can't invite the bot

[lethal tusk]

Does he just need to give me the crown or a better role?

@rich nest

[rich nest]

If your trying to invite the bot, he needs to give you "manager server" perm or admin, whichever works really

[lethal tusk]

I’ll try

[rich nest]

No worries! feel free to let me know if it works!

[trail mauve]

we cant help sorry

[inland kindle]

Hi guys how to use a antilink

[hollow sinew]

is the bot down?

[hollow otter]

Hello. I have a complaint. On a sv that I help as admin, The owner bought the @lean badger , and for the server we use auto responses, many, the inconvenient that we have on those days was that for a unknown reasons the bot erase all auto responses, and ths is a trouble that don't have the free-bot. A trouble for the people that administrate the sv because waste us time to put again the responses.

@fickle thicket

[fickle thicket]

🗣️

[hollow otter]

We want to know what is the problem with the bot, please.

[steep mirage]

Some other people having issues with the dashboard?

Nvm i see the changelogs, probably cause of the update

[hollow sinew]

how long is the bot / dashboard going to be down. its acting like its not even in the server anymore, etc

[latent citrus]

Hi, quick question
Discord AFK auto-move stopped working in our server.
AFK channel is set correctly and worked before.
We only use ProBot leveling system.
Could ProBot voice tracking interfere with Discord AFK after recent updates?

[magic mango]

Make sure to always check #status to check the bot's current statement.

[hollow sinew]

that was from a couple of weeks ago its down today now though

one thing is acting like the bot isn't even in the server, but another tab it is.. so its something going on with their dashboard + bot..?

[strange gulch]

I need hel0

Help

[waxen lion]

+1

[placid vortex]

level up is defaut?

in my server i dont pass over 25

[novel charm]

Any current known issues right now? Bot appears to not be responsive, and dashboard isn't loading. Just wants me to add the bot back (which I've done)

[gloomy garden]

Hi

[unkempt sinew]

i'm having the same issue

<@&675070424748654593> i'm getting weird interactions with the bot in my server. We use it for rules and now each time we use it to summon the rules, it says "Interaction failed".

We tried kick and reinviting the bot, making sure it had perms to be in the channel, made sure the Probot prime role was all the way at the bottom of the roles list, but still no luck. Our subscription also isnt due to lapse for at least another 23 days.

[trail mauve]

Thanks for your patience, our team is aware of the issue and is working on it.

[unkempt sinew]

Ah, that's good to know. i appreciate the update. Is there an ETR at this time?

[novel charm]

Might be good to toss something in the #status channel so others are aware

[trail mauve]

No ETR yet, but the team is on it.

[trail mauve]

we will, sorry about that

[trail mauve]

Hi

[trail mauve]

wdym

[trail mauve]

hey how can i help you?

[grizzled elk]

@trail mauve Why is the mention not showing?

[trail mauve]

can you send me your server?

[grizzled elk]

Ok

[trail mauve]

in DMs please

[grizzled elk]

Check it

[iron compass]

Hello I have a question

[hollow pawn]

hi i made a self assign role button but under it says edited how do i remove "edited" text

basically how i made was create a embed then go to self assign role setting and selectred my message and it says edited now

@graceful phoenix

@woeful sinew

@fervent sandal

@warm shoal

[dull void]

Hi there! Please use #support-ar for Arabic support.

[shadow crater]

why is my select menu not appearing in the message

it's this right?

[unkempt sinew]

i don't see any updates in #status, has this been resolved or is the outage still ongoing?

[frank perch]

Apply is open ?

[rich nest]

Sure is, check out #announcements message

[ionic hull]

Help

[crystal kindle]

hello!

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[silent kindle]

probot down currently?

[ionic hull]

No

The daily rewards are not working for some people

[brittle vortex]

Hay everyone

[bold meadow]

Hi

[brave topaz]

@brittle vortex @bold meadow hello, do you need help?

[brave topaz]

Try from https://probot.io/daily

[brave topaz]

No, what makes you think that?

[ionic hull]

Thank you it works

[bold meadow]

Why give me blacklist in cridet,Level both

[primal escarp]

How do I add reaction roles?

[kindred coral]

how do i send the star board message xd

[magic mango]

You probably have breached the rules

[magic mango]

Visit the dashboard

[brittle vortex]

no thanks

[wary raptor]

Any admin

[fair kayak]

hello I need some help please i have paid for premium and have invited it to my server, i could see that it was invited so i know that worked but when i go to probot dashboard it says it hasnt been invited at all and to invite it please ping me.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[ocean steppe]

Hi

How i can restore my level?

[modest knoll]

why my premium probot is offline?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[wispy siren]

Hey guys, I can't add ProBot to my collection, why?

[rich nest]

What does it say or do when you tried? can you show a screenshot?

[sly zealot]

Need help

[turbid quarry]

p

[void knoll]

/why is my premium probot offline?

[magic mango]

You can fill up the form they submitted in #announcements

[fickle reef]

Contact Danny

[fickle reef]

What do you need help with?

[fickle reef]

#commands /profile

[fickle reef]

Hello, can you send a screenshot?

[barren vortex]

bot its responding, what to do

isnt

[fickle reef]

Is probot online in your server?

[barren vortex]

yea

when i write /help

says isnt responding

what to do

how to reboot it

[low cypress]

How much is the premium tier?

[barren vortex]

idk

no premium

[low cypress]

Custom bot?

Free bot?

[barren vortex]

not mine server

i vcant see

maybe free

yea free bot

[low cypress]

You can kick the bot and invite the server again

[barren vortex]

ok

[low cypress]

@stone cloud

[barren vortex]

will be saved setting s

[low cypress]

Yes

[coral mulch]

"the application is not responding" when i use /help

[low cypress]

Hello, the bot is currently down

[coral mulch]

oh

it is showing online for me

sorry

[low cypress]

np

[worthy storm]

I want to modify the bot, but when I connect it to the server, I keep getting the same "this server needs configuration" error and it won't work.

[sly zealot]

Black las

[low cypress]

#status

[low cypress]

#support-ar

[sly zealot]

Blacklist

[low cypress]

Pls use your main language
#support-ar

[sly zealot]

Okay 👍

[floral temple]

@Status
Final Update: Service Restored

The issue affecting the Public Bot has been fully resolved, and the service is now back online.

• Status: Public Bot is operational.
• Fix: The networking issue has been successfully resolved.
• Monitoring: Systems are being monitored to ensure continued stability.

Thank you for your patience and understanding during the outage.

[river bloom]

Hi @low cypress

[low cypress]

Hey , how I can help you

[river bloom]

Hello bro why bot is oflline

[low cypress]

#status

[river bloom]

It will be online today?

After Some hours

[low cypress]

The time is unknown

[river bloom]

How i add probot Prime ?

[low cypress]

https://probot.io/premium

[untold tartan]

the bot ist offline

[void knoll]

Hi.

[dull void]

Hey there! We’re aware of a current downtime and we’re looking into it. You can check #status for updates

[untold tartan]

Ok Thanks :)

[dull void]

No worries, have a good day!

[sly zealot]

I'm on a blacklist. Is there a solution to this situation?

[violet zealot]

Hello I have a problem can support help me?

[livid hearth]

firstly your blacklist can’t be removed, secondly do not ask these kind of questions in multiple support languages channels, and next time if you want to ask about blacklist dm @gusty bridge

[livid hearth]

hey, just ask your question right ahead

[violet zealot]

I made rolles and when I reached lv. 5 the bot didn't give me the role Why bro? 🥺

[livid hearth]

did you reached both (voice/text)level required?

[violet zealot]

No text only

@livid hearth hello?

[livid hearth]

are you the server owner? if yes may you send me a screenshot of the leveling system

[still moat]

When my blacklist end

[livid hearth]

ask @gusty bridge

[still moat]

Alr asked But I didnt get an answer

[livid hearth]

In which language did you contact Danny?

[still moat]

ar i think

[livid hearth]

brotherly advice just wait for your turn, they must respond to you, just be patient

[violet zealot]

Ok

[halcyon berry]

Is it a premium only feature to see who invites someone to your server

[livid hearth]

hey, indeed

[quartz siren]

Hay

[trail mauve]

hey

[novel thorn]

@trail mauve ??

[cedar notch]

Is it not possible to reset XP?

[brave topaz]

What do you mean?

[cedar notch]

reset server xp probot

[cedar notch]

What is the command to reset XP for all server members?

[hasty geode]

how do i fix probot to where when someone leaves or joins my server one it tells me and two it shows their profile?

[eager iris]

Hello, so i have a problem, when i set probot to that thing react to get a role, it says that i need to select an embed but it dosn’t show that i can write anything, like message becose i want to do like that thing, “react to give your self a rol. You know what i am seing?
Sorry my english is bad becose i am leaving in romania and yeah…

<@&675070424748654593>

[low cypress]

Hello There
These steps will help you

• Go to Embed tab
• Create and save an embed
• Go to Self-Assignable Roles
• click Add Message
• Select the embed you created
• And then do what you want

[low cypress]

Use this Command
/reset type: target:@everyone

[low cypress]

Go #faq

• Select N-Z
• Click Welcome & Goodbye

[hasty geode]

thank you

[low cypress]

Your welcome

[quartz raft]

Hi can I go to divolber at pro bot today?

[low cypress]

What do you mean ?

[twilit pecan]

Hi, I have a problem with the daily message count on my server, which hasn't been reset for several days and keeps counting down to one day. Can anyone help me?

<@&956055362694434816>

And

<@&675070424748654593>

[rich nest]

Can you not ping more than once? You already pinged the whole team once

[potent otter]

yes

[twilit pecan]

I'm so sorry, I didn't know

[potent otter]

this is english support so next time avoid pinging other support roles

[twilit pecan]

Okay

I'm sorry

Can someone help me?

[potent otter]

umm so your issue is that daily count doesnt reset??

[twilit pecan]

Yes

[potent otter]

okh we will check

[twilit pecan]

Do you need a server name?

[potent otter]

nah ill check with my superiors about the issue then get back to you

[twilit pecan]

Okay

[bleak glacier]

peace <@&675070424748654593> i have the same issue as @twilit pecan join counter doesnt want to reset for several days its not that big of a deal but it is annoying cuz is shouldnt be that way 😅 hope it gets resolved soon GOD willing 🤲

kinds regards
clippends 🤍

[twilit pecan]

This really annoys me.

[low cypress]

Thanks for your warning, sent to the developers

[spice sierra]

Anyone here to help me?

[low cypress]

Hey , how I can help you?

[spice sierra]

Actually I am in a server like it's about chatting and then gain exp to level up but today it occured a problem for me. Everyone gaining xp but I am not gaining xp I have been chatting for hours,xp is not increasing for me

@low cypress

[bleak glacier]

ty 🤍

[bleak glacier]

fr 😅

[low cypress]

Earning xp may be a little slow until it counts for you

Look at it again

[spice sierra]

Wait lemme send you ss

I was chatting in general everyone was getting xp expect me

It's almost 2 hours

@low cypress is it glitch or

Something else?

[low cypress]

Are you sure the dashboard has the role you have set to no xp roles?

In the server

[spice sierra]

Wait what the...

@lean geyser

[low cypress]

oh you're blacklisted

[spice sierra]

For what

[low cypress]

contact @gusty bridge pls

[spice sierra]

Okok

[spice sierra]

Where can I contact like any specific channel or DM?

[low cypress]

Dm

[spice sierra]

Ok thanks

[spice sierra]

What should I say to Danny?

[low cypress]

Describe your problem

[spice sierra]

I did but

It says

It sends me a text saying Hello there! If you need help from the ProBot team, you're in the right place. Just pick a category below that matches your question.

I did

Other

Or do I have to choose probot support?

[tiny spear]

do blacklists happen upon spam messages or repeat messages or sum

[spice sierra]

They do

For short msg

Like

Hi

Repeating like these

[tiny spear]

hmmm

[spice sierra]

Wait lemme tell you the reasons

Spam or repetitions,not having the exact roles,breaking probot terms of service

[spice sierra]

Any other staff to help?

[loud field]

Hello! Is there a way for a bot to save deleted messages from forum posts/forum channels? It seems it doesn't save logs from there

[spice sierra]

Can anyone write me probot terms of services?

[low cypress]

• https://probot.io/terms-of-use

[low cypress]

Do you mean to show the channel log when someone deletes,edits message in forum/posts?

[stiff magnet]

Hello,
My XP and level are not counting anymore.
My level was 40 before and now it disappeared.
This issue happens in all servers with ProBot.
The "Additional Support" button is not working for me.
Please help.

[spice sierra]

I got blacklisted globally?

[low cypress]

Pls use your main language
#support-ar

[low cypress]

Yes

[spice sierra]

So I cannot fix it anymore?

[stiff magnet]

ok

[spice sierra]

I cannot fix it or I can fix it

[low cypress]

You can't, when you get an answer from danny then you'll know why you're blacklisted

[spice sierra]

So there is no use of chatting in this account for xp?

[spice sierra]

Well I could make a appeal?

[low cypress]

Yes

[low cypress]

from danny

[spice sierra]

Probot developer? From website?

My bad

Not website

From this server

I am tbh so confused how I got flagged

I didn't even use macro anything

[spice sierra]

Danny isn't responding me anymore

[low cypress]

You will have to wait for an answer

[spice sierra]

If Danny accepts the appeal then I can get my role back?

[spice sierra]

Ok ok I will wait

[latent temple]

Hello, would just like to find out when the /top issue will be fixed cannot run the /top command at all, it does not work

[low cypress]

Can you send screenshots

[latent temple]

Sure thing! give me a moment

[latent temple]

here we go

[low cypress]

Can you send the server id

[latent temple]

953635455923015700

[low cypress]

Is it just the /top command?

[twilit pecan]

I'll manage to help you

[latent temple]

Yes I think so

[low cypress]

Sent to developers

[spice sierra]

Btw @low cypress they will check my logs that what I did or not?

[low cypress]

They will only tell you the reason for the blacklist

[spice sierra]

I know if the reason is spamming then wouldn't they check it again that if I spammed or not?or use macro?

[low cypress]

What do you mean ?

[spice sierra]

Like I am 16-18 hours online in day for 10 days constantly msg in a server welcoming people typing Yoo,wsp,welcome to the server like these to welcome people I think this might be the reason it might have flagged me as spammer?

Or thought me as bot?

Or chatting too fast?

[low cypress]

That might be the reason

[spice sierra]

Ye so they should see the logs to confirm right?

[low cypress]

Only you can't use the /top command?

[low cypress]

I don’t know the staff knows

[latent temple]

Everyone in server

[spice sierra]

Uhh okay thanks for spending your precious time

[low cypress]

Your welcome

[low cypress]

You can run the /rank command

[latent temple]

Yeah I can will the top issue be resolved?

[low cypress]

and command /ping and send a screenshot

[latent temple]

no enabled but ye responded

@low cypress

[low cypress]

You can enable it

[latent temple]

I know I can but it clearly responded so it prob works can we please get /top fixed

[low cypress]

I sent it to the developers

They are engaged in treatment

[green bobcat]

Hey, I'm trying to use the Embed Messages feature and after creating an Embed the "SEND NEW MESSAGE" button doesn't do anything.

[low cypress]

hello there
Does the bot have premission?

[green bobcat]

It should, let me check

It does have permissions

[low cypress]

Can you give it adminstrator and whether it triggers any alerts when you press the button

[green bobcat]

It has administrator and it doesn't trigger any alerts when I press the button

[low cypress]

I now tried it no problem

You can refresh the dashboard

[green bobcat]

It works now, I don't even know lol

must have been down for a minute or two

[spice sierra]

Anyone here to help?

[dull void]

@spice sierra you can’t transfer the level for two reasons:

• Transferring the server level doesn’t have anything to do with credits nor your account being blacklisted.
• If you attempt to bypass this blacklist, keep in mind that it is against our rules and we will take action.

We get hundreds of reports per day about possible spam accounts, that is why we give people a second chance; in case the blacklist was wrong. In your case, it was correct since your appeal was rejected.

[spice sierra]

Maybe they took my "welcome to the server" "Yoo" "wsp "your welcome" as spam

[dull void]

I’ll repeat, nothing can be done if your appeal was rejected. Please don’t try to contact Danny twice and don’t try to bypass it.

[spice sierra]

Okay I see I guess thanks for the help

[dull void]

You’re welcome, have a nice day!

[snow mesa]

Why am i blacklisted?

[wary raptor]

hey

[wicked whale]

Excuse me, this user claims to see worked with you, is this correct?

Thank you and excuse the ping.

[dull void]

Hello! Can I have the username please?

[wicked whale]

notfalasfound

Here's the user ID:

1080564388836159639

[dull void]

That’s not true. They have no messages, so it is impossible that they helped with ProBot.

[wicked whale]

Okay, thank you very much.

[dull void]

You’re welcome, have a nice day!

[wicked whale]

Have a nice day anyway.

[olive temple]

@dull void

[short eagle]

What does this mean

[brave topaz]

Try refreshing the page

[brave topaz]

did you need help?

[polar crow]

I'm trying to use the embed messages feature to edit a previously sent message, but when I push edit sent message and click on the menu, it doesn't display the correct message. How do I fix this?

[little oasis]

Hi, can you send a screenshot of what you are seeing?

[lunar chasm]

I'm sorry, but I think this solves the problem.

You got restricted due to excessive traffic, possible causes of this are reloading too many times, clicking buttons or switching pages too fast.
Wait at least half an hour before accessing the site again. If you keep trying to access the website, the block may take longer.

[polar crow]

the thing is that I just accessed it.... haven't tried in months...

[lunar chasm]

It's possible that another administrator with access to the bot's shower board tried it multiple times simultaneously.

[polar crow]

no, because I'm the only admin... this is frustrating.

the message should be called server rules, but it's not showing in the list.

[little oasis]

@lunar chasm It is highly unlikely they are being restricted - please don’t spread untrue information

@polar crow I understand this is frustrating and I am here to help you. Can you send a screenshot of the message that was sent in the channel?

[little oasis]

Thanks for that screenshot, I appreciate it! The screenshot you sent before (the message list). In the background, were you re creating the rules embed?

I see that in the background it seems to match that embed - is that what you are looking for?

[polar crow]

Yes exactly, I was attempting to edit it adding a few lines.

[loud obsidian]

Wait, Dyno/Probot velocity rate limits application setting selections for premium users?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[little oasis]

Can you exit out of the channel menu and try to edit the embed? Scroll down and screenshot

[polar crow]

Yes it does let me edit it and save it as well. It just won't let me send it in

[little oasis]

Ah ok, can you send a full screenshot?

[polar crow]

of the message as I was editing it?

[little oasis]

Of the dashboard

Scroll up a bit

[polar crow]

is there a character limit? 👀

[little oasis]

What do you get when pressing “Send New Message”? Have you tried that?

[polar crow]

It works but it sends another message underneath the original 🙂

I'm honestly thinking to just do that and tag everyone to react again to the rules, if I can't figure it out

[little oasis]

Are you able to scroll on this list? Otherwise, you’ll have to send a new message

[polar crow]

that's the problem, it shows only these 3 messages, but there are many more in the whole server, not showing up

[little oasis]

You will have to re send it

[polar crow]

Sounds good. Thank you so much!