support-en

[icy marlin]

Try enabling thoose permissions if it's not enabled
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[slim coral]

ok i try

[fickle reef]

Hello, so sorry for the delay, we have asked the Developers about this and waiting for their response, we will update you as we get the response, thanks for your patience.

[tranquil crystal]

thank youu

[fickle reef]

You're welcome, sorry again 🙏🏻

[slim coral]

he has all of this...

[icy marlin]

The bot has?

Does the bot has it

[slim coral]

aaaa wait

[slim coral]

the bot has admin

[icy marlin]

Oh k

Is ur freind signed in the bot?

[slim coral]

he have to log in to see his profile ?

[icy marlin]

Can he try?

I think so

If it doesn't work I sadly am not sure

[slim coral]

ok i send him a link

[icy marlin]

Wait for a modrater /support team to assist you further

[icy marlin]

Ok

[icy marlin]

Make him sign in the bot like log in with discord with it

[slim coral]

ok

on https://probot.io/fr ?

[trail mauve]

hey 👋🏻

@slim coral Did he use this command before, and did it work for him?

[slim coral]

no

[trail mauve]

Is your friend's account new?

[slim coral]

yea, new discord account (depuis 1 month)

[trail mauve]

Your friend may have little to no activity on Discord, which can sometimes cause this issue. Once the account becomes more active, the problem should resolve, Let me know if it continues.

[slim coral]

ok thx

[rapid gale]

Can I get step by step help

I need help I’m trying to activate it in a server to where it sends a custom welcome message

[chilly zealot]

Hey

Can the bot take action based on tags?

[fickle reef]

You can use the documents on our website
https://docs.probot.io/

[fickle reef]

Hello, can you explain what do you mean by "Tags"?

[chilly zealot]

Beside your name

"PBOT" "MATH" etc

[fickle reef]

I don't think it can do that for now.

[opal arch]

why when someone level up don't receive the level ?
i made it voice level only

[icy marlin]

It's because if u made it voice level you will not get levels by messages it will be for vc

[icy marlin]

Do you mean that

[unkempt pine]

Probot is offline in our server.
ServerID: 1426907426367606867

[remote bluff]

that happend to me too

[humble bluff]

Bot down ?

Ping functions and also give points command stay pushing out did not respond messages

[icy marlin]

Hey it's either a bug or the bot is down

Pls be patient till the devolpers come because IAM not sure

Bec in this server it's online sooo pls be patient

[tribal mulch]

guys i am try conected in pro bot website more dont happend for do login someone can help me for me i join the suport
I need to do that, but I can't solve it.

[uneven turtle]

im having same problem, anyone know if its been brought to the devs attention?

[pseudo palm]

Hi

Probot is not working for me

[latent spoke]

same problem here

the bot is not even working in the server

[tribal mulch]

B

c

[mental hedge]

The ProBot in my sever is offline

and i can't use the commend

[pseudo palm]

Probot devoleper are working on it

Very soon it will be right back

[mental hedge]

But I need to see the warnings

[pseudo palm]

There is nothing I can do sorry

You will just have to wait

[mental hedge]

6😂

[pseudo palm]

Chatting is here #chat-en

[modern lily]

Seems the bit is down again

[narrow totem]

Why is my probot offline?

[fossil locust]

Im having the same issue. It wont let me edit the probot settings. Plus im trying to look at the dashboard because the Probot on my server is not updating the in and out messeges (logs)

[tranquil vapor]

Same happing to me too

[acoustic shard]

same

[cloud kestrel]

Might be an outage im having the same issue its telling me it requires setup and not loading into it to edit anything

[marsh current]

whats yappening

happening?

[pseudo palm]

Nothing

[pure dock]

my probot is not working 😭

[pseudo palm]

Planned Maintenance: We’ll be carrying out scheduled maintenance on <t:1765180800:F>. We expect the downtime to last approximately five hours, but we’ll keep you updated if anything changes. Thanks for sticking with us!

[cloud kestrel]

but its not monday yet

[pseudo palm]

Yeah probably you will gonna have to wait untill monday

[south veldt]

Bro please check your time in India its

[low cypress]

#status

@pseudo palm pls follow rules

[dull void]

Hey, the time that’s noted in the message adapts to your time zone.

[rose gust]

I've added probot to my server TWICE, even kicked it and added it AGAIN, yet, ProBot says "This Server Requires Setup"

Someone help pls

[brave topaz]

Hi there, check #status

[nova merlin]

Anyone koi hai help

Bot working problem

[brave topaz]

Read the message above yours

[nova merlin]

Oo Thank You To Talk Me

[dense herald]

I can't use the command, what's wrong?

I tried again on many servers but still can't use the command

[vernal light]

bro read the messagge above...

check #status

[void junco]

why probot is offline in my server

[brave topaz]

Is it so difficult to read the message above yours?

[cinder merlin]

why probot is offline in my server

[idle scroll]

Can the bot send a notification in a channel when a user voice levels up ? I know it can do it for text but idk for voice

[lean badger]

:white_check_mark: **@exfal_l warned! **

[dense herald]

ok, thank you

[cinder merlin]

Got it, thanks

[lean torrent]

what is this problem

[vernal light]

bro

READ THE MESSAGES ABOVE

IS OFFLINE

[lean torrent]

How to do it online?

[vernal light]

read on #status

[lean badger]

:lock: #support-en has been locked.

[sage flint]

⬆️ To everyone who is asking why the bot is offline. ⬆️

[lean badger]

:unlock: #support-en has been unlocked.

[frail sleet]

so was there any way for server owners to rollback their levelling ranking for their server?? My server's levels are still not back to normal and are all resetted, 2 years lost of levelling for members.

[unborn kite]

same

[zealous sentinel]

if i have custom commands in my server will they get deleted during the maintenance

[limpid vine]

so is the bot back online

[icy marlin]

Yeah if the chanel is unlocked it means the bot is working

[limpid vine]

lol this cant be real, the bot is still down

[icy marlin]

Well I am not sure just be patient and it will be back

[limpid vine]

<@&675070424748654593> the bot is still down lol

[daring bronze]

When will i get the results i submitted an apply

[brave topaz]

You'll need to wait. If your application was accepted, you'll be contacted soon.

[brave topaz]

We're aware. We didn't say it was fixed, nor was #status marked as resolved.

[daring bronze]

If not?

[brave topaz]

If not your application was rejected.

[daring bronze]

I mean will i be contacted or get an email or smth

[brave topaz]

Incorrect. We didn't say it was fixed, nor was #status marked as resolved. But ProBot isn't offline on all servers so we'll be providing support. Read the channel rules for future reference btw.

[sage flint]

No

[dire briar]

How long does it need to be fixed?

[daring bronze]

🥲

[brave topaz]

No ETA. All info is in #status

[blissful linden]

Is it unknown when the bot will be available?

[icy marlin]

Oh srry for the mistake I will try to learn the rules IAM kinda new srry😅

I read it just tryna to understand it more I am sorry

[brave topaz]

See the messages above yours.

[brazen cloak]

p

P

[hollow vessel]

Hi, the bot is giving me problems on my server. In short, when members join, it doesn't automatically assign roles, commands don't work, etc.

[limpid vine]

yea i had to find a new bot for that, the only thing I use probot for now is the moderation logs

[hollow vessel]

the bot doesn't really work

[limpid vine]

not right now, its down who knows when it will be up again

[hollow vessel]

The application did not respond

[hollow vessel]

which bot?

[limpid vine]

ill dm it to you, cause ill get timed out or somthing

[icy marlin]

#status

[hollow vessel]

I had already seen thanks

[icy marlin]

No problem

[rare rose]

What is the solution to this problem? I kicked the bot and then reinstalled it, but it's still the same. I've tried everything, but it's still not working. Please help.

[trail lynx]

#status

[rare rose]

The bot is under maintenance

[trail lynx]

partly, but it is

[neat nest]

I have the same problem

[trail lynx]

#status

[neat nest]

Ok, because I try to fix it more than 3 hours.

[trail lynx]

you can not really fix it

[neat nest]

I understand it now.🥀

Thanks

[quaint bane]

Hello uhm Can someone help me No matter what i do i cant get the bot to work And when i go to the dashboard it keeps saying this server requires setup and it still JUST STILL Wont work even after i do it @rare rose

[icy marlin]

<@&675070424748654593>

[sage flint]

?

[icy marlin]

I was just pinging to see if a staff is here

[fickle reef]

Check #status

[sage flint]

dude

[icy marlin]

To help the guy

It's stated in the rules I ping staff if they don't respond I can help

Srry for the ping

[drifting depot]

Someone can hep me ?

[quaint bane]

Okay i reinvited the bot and it became online But im still having the same issue as this guy

[fickle reef]

Hello, please check #status

[fickle reef]

It still might be because of what is happening with the bot right now, please check #status

[primal marsh]

anyone know when this problem will be resolved?

[livid hearth]

there is no ETA at the moment mate

[primal marsh]

aight ty

[livid hearth]

my pleasure, glad to help

[full thunder]

When will the Boss be fixed?

[daring pagoda]

I have a problem... This server requires setup probot

[livid hearth]

the boss will be fixed when you read the message above

[serene obsidian]

hi

[livid hearth]

hello, check #status

[livid hearth]

hi hi, how may i help you?

[serene obsidian]

im have proble. with probot, im trying to add it but its wont want to add

• its got remove from my server. without anyone remove it

[livid hearth]

known issue read #status please ^^

[full thunder]

That means we can use it now.

[daring pagoda]

How and from where?

[serene obsidian]

broo. i hope its back fast, my server will dead if probot go offline for more hours

[livid hearth]

no, appreciate your patience but there is no ETA when it will be fixed unfortunately

[full thunder]

Ok thanks

[livid hearth]

it’s a known issue devs working for a fix

[dry timber]

My server get limitedd who to remove it

[livid hearth]

oh sorry to hear that but development team are working on it

[livid hearth]

for non-probot related questions #chat-en ^^

please 🙏

[dry timber]

Ok sorry

[daring pagoda]

thx pro

[livid hearth]

it’s fine mate, hope you’ll resolve that issue asap <3

[livid hearth]

nw!

[green adder]

looping setup

[livid hearth]

hello, known issue, may you read the latest message by dymi #status

[quaint bane]

Kk

[glad hemlock]

why the bot not working?

[livid hearth]

hello, simply read the latest message here #status by dymi

[grand stone]

same

[lost bay]

me too

[limpid cipher]

Hello, I can't install the bot on the server. When I try to add it, it says that some additional server settings are needed.

[dull void]

Hi there, please check the last message in #status. That is currently a known issue.

[twin crypt]

hey, so i have probot in my server and the problem is that its status is online but its not working and the dashboard says it requires setup. but the thing is that the probot is working on my other server. can anyone help me?

[dull void]

Hey there, please see the last message sent in #status, that is a known issue currently.

[full solar]

Does probot work now?

[dull void]

Hello, you will be updated in the #status channel once the issue gets fixed.

[full solar]

Ok

[glad hemlock]

what time bropot will back

[woeful plinth]

Eventually

[dull void]

We don’t have an eta unfortunately, but you can be updated in #status once it gets fixed.

[dull void]

Please check the channel’s description before helping, thanks!

[woeful plinth]

Sorry

[dull void]

No worries, just letting you know for next time.

[stray jay]

The level will be reseted ?

[agile musk]

hey guys, i have a question. Why probot not active on my server?

[brave topaz]

Indeed, make sure you submit our form!

[stray jay]

I done it but i say if it will reset again

[agile musk]

probot is offline

[brave topaz]

Sorry, I misread you

no, they won't

[dull void]

Hi there, please check #status.

[agile musk]

oooo, thank you mate 🙂

[dull void]

You’re welcome, have a nice day!

[random crow]

The now not offline

[dull void]

Hello, what is your main language?

[night dove]

hey please help me with " this server requires a setup" when i try to add that app

[random crow]

Arabic language

[dull void]

Hey there, please check #status.

[dull void]

Please use #support-ar for Arabic Support.

[dapper perch]

Hello, I have a problem. I'm invited ProBot to server, I gave it all suggested permissions, but when I open a dashboard, I see a message, that this server requires setup, and when i click this button, I just get a page of giving permissions to bot and after that I still see "this server requires setup". Please help me

[dull void]

Hello, please check #status.

[random crow]

Yes, I know that, but I'm learning English

[dapper perch]

so u mean it's temporary bug for some servers at the moment?

[dull void]

We can’t help you if English isn’t a language you know well. It will be harder for both you and us. It’s better if you use #support-ar for more accurate help.

[dull void]

Indeed. You will be updated there once the issue gets fixed.

[dapper perch]

Ty

[dull void]

Of course, have a nice day!

[random crow]

On the contrary, I love English very much and I study it well. Thank you. I want to speak here.

[dull void]

I repeat, it will be harder for both you and us. We can’t help you here, you may use your desired language’s support channel. I understood you’re not fluent from your first sentence.

[opaque whale]

Hello

[dull void]

Hey, how can we help?

[opaque whale]

Is anyone else having problems with the pro-bot app?
that it's no longer responding?

[dull void]

Please check #status, it’s a known issue currently.

[random crow]

Yes, but I prefer to talk here even if it's hard to talk to you

[hollow portal]

Is this an issue with certain shards or just entirely the whole bot? Because some of my servers are working fine, whilst others aren't.

[dull void]

We are able to redirect you if we don’t understand you. You may ask here, but please expect yourself to be moved to #support-ar if we can’t understand, either by being asked or by being forced.

[dull void]

Hello, the issue is present in most servers, but not all.

[hollow portal]

So it's a shard issue, thank you for letting me know 🙂

[dull void]

No worries, have a nice day!

[hollow portal]

You too 🙂

[spice bear]

When will probot be back online?

[dull void]

Hello, we don’t have an eta, but you can be updated in #status.

[unborn stream]

I need help I was just on the website making an embedded message and i tried sending it to my server and it wasn't working so i reloaded the page and now it keeps telling me i have to set it up in my server but its been in my server for weeks and I've already sent embedded messages to my server before

[warped heron]

I have several servers using Probot, all of those services have shut down, and I am unable to add Probot to any of my servers.

More accurately, I can add the Probot user, but it still shows as requiring setup. Even after going through setup, it never gets past this page.

This occured as I tried making a new server.

[unborn stream]

Really? I don't understand what happened

[dull void]

Hello both, please check #status. this is a known issue.

[unborn stream]

Oh ok thank you for letting us know is there any ETA when it might be fixed?

[warped heron]

On every single server I own, I no longer see my Automod settings, or any other info I had set. All I see is Continue to Discord. After clicking that and going through the prompts giving Probot authorization, it fails to authorize, and none of the auto roles or Automod features are working.

[dull void]

I’m afraid not, you can be updated in #status though. You’ll be pinged once it gets fixed.

[unborn stream]

Ok thank you I will keep checking

[fervent crypt]

So when fixes?

[warped heron]

I followed the status in my server. Hope we get a fix sometime soon!

[jagged nacelle]

Wow. All day outage.

[dull void]

I’m afraid we don’t have an eta, you can regularly check #status though.

[jagged nacelle]

Can I upgrade to premium to get it back online

[rich nest]

We're not sure how long it'll be so its not specific

[unborn stream]

how do you do that?

[rich nest]

This decision is up to you

[jagged nacelle]

Or is it down in its entirety or just free

[jagged nacelle]

How do I upgrade it won’t let me login

[inner sedge]

hello support, i want to ask why ProBot isnt Working in my friend`s server???

[rich nest]

Hi please read #status

[fervent crypt]

I am moving on 😒

[rich nest]

#status message

[inner sedge]

Okay thank you

[rich nest]

Of course!

[dull void]

The developers are trying to fix the issue as soon as they can. Every discord bot has outages, sooner or later. It’s just how discord bots work. If you choose another bot, that’s your choice, but know that we have very limited outages compared to other bots.

[warped heron]

I've used Probot for years, this is extremely rare. Hence why I am confused!

[hollow vessel]

sorry for a question, I'm a staffer on a server that has probot and the commands work there, but not on mine, why?

[dapper briar]

Hi. Probot is disabled on my server and on the website says that my server requires setup. What that mean?

[warped heron]

https://discord.com/channels/224308865427046402/665036485132550154

[rapid gale]

What is the Commands channel for it has credit what does credit do it looks like social skills and gambling that is just a number in that chat only

[fickle reef]

Hello, could you please check to know if it's online now?

[fickle reef]

Hello, please check #status . It should be working fine now.

[dapper briar]

Yea, it is. Thankss.

[fickle reef]

Hello, you can use credits to buy Profile Backgrounds, Profile Badges, Rank Backgrounds, you can obtain credits by claiming daily and voting.

[fickle reef]

You're welcome, sorry for the inconvenience

[dapper briar]

It's okay 🌹

[digital cove]

It's a very long time! for this https://discord.com/channels/224308865427046402/1443603804032335872 suggetion, Please approve or disapprove. <@&675070424748654593>

[icy hare]

you have to wait till it gets reviewed

[digital cove]

yeah but they answer others even this 3h ago suggestion, why not me? 😕

[icy hare]

every suggestion needs their own attention so thats why time for reviewing may differ

[digital cove]

Ok, sounds promising! thank you for your answer. 👍

[icy hare]

nws

[white mango]

Hi

[rocky tangle]

Hey for some reason the welcome messages don't work in my server

Is it my fault?

[white mango]

@icy hare I want to restore my Account level. It was 75 before, and I filled out all the required information, but I still haven’t gotten it back.

[icy hare]

Did it work before or you just set it?

[icy hare]

You filled the form ?

[white mango]

Yes, but there were mistakes.

[icy hare]

So fil it again correctly

[white mango]

‌It says I can’t fill it in again because my email has already been registered before.

[icy hare]

You can change the email or try from different browser

[white mango]

You can helpme to send another browser

[icy hare]

Are you using phone?

[white mango]

androide

[icy hare]

Yeah you can download chrome, zoomable, brave or anything similar. Copy the form link and paste there and then fill again

[white mango]

Well, I'll do that and I'll tell you later.

[rocky tangle]

I just set it

[spare bronze]

Hello i just cannot sighn in to pro bot

On the website

This keep doings

[spare bronze]

Oh ok

[sly depot]

quick question:
maintenance - how long does it last? I mean...when maintenance was started?
It was all started in 4.12(#status message), yes?

and another question:
I was trying to add role "status" on #1357491627089723543 but I can't

[brave topaz]

It started 1 hour and 15 minutes ago (#status message)

[sly depot]

oh, okay...still I have my small problem heh
but thank you anyway

[brave topaz]

I assigned the role to you

[sly depot]

thank you

[brave topaz]

Anytime

[sly depot]

okay, I have another question:
when probot was active, all functions was accesible, right?
my problem is simple heh:
Probot was active, but he don't operate on my serwer and I was trying to know if this is problem on your side or mine
(if my english is bad I'm sorry :/)

[brave topaz]

What wasn't exactly working?

[sly depot]

logs
simple situation
I have my server and some people leave and when I was checking logs there is nothing about this

I was trying to check some Probot permits, but bot is in maintenance
so now I can only write with you until bot will be available again

[brave topaz]

Please check if it's still an issue after the maintenance is over

[icy tinsel]

Still offline in my servers

[sly depot]

of course

[brave topaz]

Check out #status

[pearl geyser]

C

[icy tinsel]

So?

[brave topaz]

Scroll down 😄

[brave topaz]

Do you need help?

[pearl geyser]

When will the maintenance be finished?

[brave topaz]

The estimated time is 5 hours, and it started 2 hours and 15 minutes ago.

[pearl geyser]

Bro

[icy tinsel]

Fine

[modern lily]

ah probot is down again on my side :/

[fallow quiver]

late to the party, just saw the announcement. was wondering why i couldnt even log in lol

[gray sable]

Why?

[brave topaz]

Check out https://discord.com/channels/224308865427046402/665036485132550154 please

[brave topaz]

Error 1015 / "You are being rate limited..." / "Too many requests..."

You got restricted due to excessive traffic, possible causes of this are reloading too many times, clicking buttons or switching pages too fast.
Wait at least half an hour before accessing the site again. If you keep trying to access the website, the block may take longer.

[gray sable]

O sorry already i have the bot

In discord server

[brave topaz]

Sorry for the inconvenience! Maintenance helps the bot to stay more stable.

[native owl]

I mistakenly purchased the annual membership. How can I get a refund?

[livid crest]

actually pro bot is good but sometimes have problems like that but still good so you need to wait some minutes

<@&675070424748654593> please when the bot back to work make announcement i need to get notified like tag everyone or something like that ty..

[potent otter]

You will get notified in #status and make sure to read the rules and avoid pinging staff.

[livid crest]

do ur job and answer people who need help

[potent otter]

I think I did my Job here

And please be respectful, we are here to help.

[crisp bison]

the bot is down?

[trail mauve]

right now yes

[livid crest]

i ask for help bro and you said dont bother me...

[crisp bison]

do u know from when?

[livid crest]

is that the help here?

[potent otter]

Yes bot is under maintenance, you will be notified in #status after everything is fixed

[potent otter]

Sir i asked you to read the rules, cause you mentioned the staff role

And if i wasn't clear with my words im really sorry for that.

[livid crest]

i know the rules bro dw

[livid crest]

okay

[sage flint]

This channel is English only. Please do not use any other language here.

What’s the issue exactly, can you describe it?

[elfin badger]

well it passes out like every day

to be fair

do you use shards for the servers?

[sage flint]

The bot is offline due to ongoing [maintenance](#status message)

It was planned and announced 4 days ago - #status message

[sage flint]

Of course we do

[elfin badger]

it often goes off when theres no matenance

[elfin badger]

how many?

[sage flint]

5800

[elfin badger]

oh ok

[sage flint]

About 2 AM

[elfin badger]

ty for answering these questions btw i can see that youve had to deal with complants a lot

and theres often nothing you can do about it

[sage flint]

Issues sometimes happens. We do our best to keep the bot working all the time and fixing it as fast as possible.

[sage flint]

Yup, it is what it is. I understand that users may be upset about problems with the bot, but issues do happen sometimes. Especially with a bot as large as ProBot, which serves millions of servers simultaneously. We always strive to resolve these issues as quickly as possible and prevent future occurrences, but sometimes, unfortunately, some people don't understand this.

Anyways, have a nice one

[icy marlin]

Hey sir I am asking when will they start accepting people for the support team?

[sage flint]

Hi, we already did

[icy marlin]

Oh really?

Like all?

How do I know that I got accepted / declined

[sage flint]

You will receive a private message from me if you are approved. If I have rejected you, unfortunately you will not receive any message

[icy marlin]

So u reviewed all people?

[sage flint]

Most of them, everyday I got a new application

[icy marlin]

Oh k thank god I hope I get acsepted

Thanks for ur kindness have an wonderful day

[sage flint]

You too!

[warped quest]

Bot was offline again -_-

[glad hemlock]

What time bot should be back

[trail mauve]

any further updates will be added to this channel #status

[trail mauve]

#status

[small elm]

I followed #status , but it's not reaching my server. Does anyone know why?

Because only I know what's going on, and the other responsible mods don't know when the bot will run or not, because they are not here

[opal marlin]

Just wait for it. It will be back soon.

[quaint bane]

Is it done

[fickle reef]

Any further updates will be added the this message: #status message

[grand bear]

What’s going on with bro bot

Is it like

Being updated?

[fickle reef]

Check bro bot's #status

Yes.

[grand bear]

How often does it happen

[fickle reef]

Once a month or so, depends.

[grand bear]

Kk

[nova falcon]

hello the bot is not working

[naive verge]

.

[sour hawk]

How long does it take to fix?

Why isn't the Pro Bot working?

[tender spoke]

Frfr

🥹

[brave osprey]

Oh hello

[brave osprey]

I see iam not only one

[fickle reef]

Hey, please check #status

[fickle reef]

Hello, how can I help you?

[nova falcon]

ok i want to make bot better than this bot

[fickle reef]

It will be updated in #status

[naive verge]

When will ProBot return?

[fickle reef]

Good luck

[nova falcon]

so why you translated your site into israelian language?

[fickle reef]

Soon, keep your eyes on #status

[naive verge]

Will it be delayed?

[fickle reef]

Because we have diverse users

[naive verge]

That's all I asked.

[fickle reef]

Not known for now

[nova falcon]

you don't need to translated to israelian language because wwe hate them

[fickle reef]

Well just because you hate a language or its speakers it doesn't mean we are going to remove months of work of our translators. As I stated, we have a diverse community of many nations across the globe.

If you need help or have questions ask if not please do not escalate this matter, thanks.

[amber verge]

Is the bot offline or sum?

[amber verge]

Yo mod is thee bot offline

[dull void]

Hey there, please check #status

[sinful jolt]

Sup
Why the pro pot doesn't work?

[brave topaz]

See the message above yours please

[broken totem]

Hello how much time you need to the pro bot to come back pro?

@brave topaz

[faint flint]

Hi
Most XP Chat and Voice servers are back up.
But my Voice server is back up, but the Chat server isn't. What's the problem?

[onyx coral]

i cant get ito the dashboard still

[brave topaz]

Did we say the maintenance was completed?

[brave topaz]

Hopefully not too long, services are being restored right now

[brave topaz]

ProBot is still under maintenance

[broken totem]

Nice

[brave topaz]

We're working on restoring the services now

[onyx coral]

yes

[broken totem]

Iam mad becuse you till its gona be off for 5 hour only and now its like 7 hour

@brave topaz

[brave topaz]

Yep but unfortunately the restoring tasks are taking longer as expected

[brave topaz]

Sorry with my question I meant did we say everything was back/resolved

[mossy drift]

Sorry if this has been answered already - any ETA on when service will be fully restored?

[brave topaz]

@maiden iris English only

[onyx coral]

no but you didnt ask that.

[maiden iris]

Why probot m3l8

[brave topaz]

Hopefully not too long.

[broken totem]

No problem but i have a qustion how much its gona take to come back?

[mossy drift]

🤞🏻 Thanks, good luck with angry people lol

[broken totem]

Lol

Pro how much its need to came back? @brave topaz

[brave topaz]

I can't really provide an estimated time that shouldn't take more than one hour or less.

I'll keep you all updated with all the info I have.

[broken totem]

Hmm its gona work at hour? Or a hole day?

[sinful jolt]

Is pro pot back?

[broken totem]

Ya ty for info about the things but try to make it back faster becuse i use it in my server and all my server they need to use it

[broken totem]

No but they till its take one hour and coming back

[brave topaz]

We are already doing our best

[brave topaz]

No, check out #status

[broken totem]

Ya thank you pro

[hollow musk]

this is why everyone is switching to other bots

this is not reliable at all

[sudden valley]

frrrr

[daring bronze]

What is the expected timeframe for seeing the results of my submission?

I submitted yesterday

[quaint bane]

ITS WORKING

[broken totem]

Its work?

[digital quartz]

not on my servers

[fickle reef]

Hello, if you mean English Support Application, there's no ETA

[daring bronze]

Lemme check

[raven agate]

Mines isn't working, when will it be fixed

[elfin cove]

The application did not respond for probot? why?

[fickle reef]

#status

[daring bronze]

Mine isn't working

[fickle reef]

Should get back online soon

[elfin cove]

okay thank you

[raven agate]

Ok btw are u kurdish?

[fickle reef]

You're welcome, have an nice day

[broken totem]

How much time need to came back?

[fickle reef]

Yes, we also have a Kurdish Support team if you need help in Kurdish, or just want to chat with us, use #support-ku and #chat-ku

[raven agate]

Yooooo w

[fickle reef]

You just got your answer above

[daring bronze]

Maintenance is finished, only server restoration remains.

[broken totem]

Were?

[fickle reef]

Right here #support-en message

[broken totem]

Oh one hour only?

[fickle reef]

As stated

[sudden valley]

see there we go! thank you!

[broken totem]

How much min and its gona be back now? @brave topaz @fickle reef

[fickle reef]

Stop repeating your question while you have got your answer please, we don't know exactly when the services are getting restored.

[broken totem]

Iam no repeat i just ask now how much min becuse i need to use it now

Ok

[fickle reef]

You asked 9 times in an hour, everyone wants to use it like you, just have some patience

[sudden valley]

which is understandale btw

[broken totem]

Its the secound time in this hour only i ask 2 time only :/

[fickle reef]

Well go count it, it's 9 times across #chat-en and #support-en

Check #status

[broken totem]

I ask only in support :/

[dense kelp]

What's going on ?

Why the bot isn't working?

[sudden valley]

its under maintanence AGAIN

[dense kelp]

Oh , thanks

[sudden valley]

no problem :D

[quaint bane]

Mines working

[blissful depot]

hey guys my probot just went offline since yesterday

[broken totem]

How?

[quaint bane]

Idk either

[blissful depot]

and it wont show logs

[broken totem]

its under maintanence AGAIN

[quaint bane]

#status

[blissful depot]

ahh thank you

[broken totem]

Can you send for me your becuse i need to use it

[trim lodge]

My bot still isn't working.Is this normal?

[quaint bane]

Gtg im doing homework

[quaint bane]

How

[quaint bane]

#status

[broken totem]

🙂

[broken totem]

Invite

[quaint bane]

Wdym

[broken totem]

Invite me to the server that is working at

[quaint bane]

Uh its in my bio ig

[broken totem]

Ok

Thanks

[quaint bane]

Np

[trim lodge]

Yes, I read that, but it's been 8 hours and it's still not working.

[livid crest]

yea

why?????????

[trim lodge]

Idk

[quaint bane]

Idk it works in mine

Nvm it barely works lol

[trim lodge]

It's great that it works for you, but it hasn't worked for me since yesterday, and that's really annoying.

[quaint bane]

Gtg do homework

[sudden valley]

incompetence (carl bots updates takes max four hours)

[trim lodge]

Yes

[livid crest]

pro bot many problems always

sometimes hacked

sometimes bugged

[rapid steppe]

why probot is offline?

[trim lodge]

Okay

[slender wren]

Can i actually use probot without him being offline every other day if i buy the premium?

And does my previous custom commands save to the premium version if i do so?

[fickle reef]

Planned maintenance, check #status

[broken totem]

Can i ask qustion 🙂

[fickle reef]

Hello, this update is implemented on both free and premium bots so both are offline and are restoring now.

[broken totem]

Hello, pro its still not working and you till me to wait one hour

[trim lodge]

I have a feeling the bot won't work for the next few days. I think I'll have to find an alternative to ProBot. If it's not back online in the next few hours, I'll probably have to use CarlBot.

[broken totem]

Hmm i think its gona be back tomorow

[fickle reef]

It should be back online soon, my response will be the same, check #status

[trim lodge]

I hope so

[broken totem]

Ok ty for help i know that you fill tired becuse every one asking you sorry pro If i make you tired 🙂

[broken totem]

Me too

[fickle reef]

It's okay mate

[broken totem]

Ty ya also the pro bot is only right now but the commends not working

[slender wren]

I dont mean this especific one, probot does shutdown very often compared to other bots (its been two in a roll now)

I wonder if the premium has at least less shutdowns

[light frost]

hai guys, is it still shutdown for a probot on discord?

[fickle reef]

The previous one that happened yesterday wasn't expected, and the premium bots were online yesterday, but today's was a planned maintenance announcement 3 days ago.

[vast wigeon]

<@&675070424748654593> I bought a one year sub in October but it doesn't show in my dashbord account. So I can't setup my server.

[fickle reef]

Yes, please check #status

[light frost]

thanks man

[potent otter]

Bot is under maintenance please check #status

[fickle reef]

You're welcome, have a nice day.

[vast wigeon]

So the bot being in maintenance would prevent me from seeing my sub? I understand for the bot to not being available but not seeing my sub is strange.

[light frost]

you too

[potent otter]

Currently service's are being restored, you will be notified as soon as it's completed

[timid sonnet]

Yo guys

Why isn't the bot working?

[vast wigeon]

I'll be more patient then. Thank you.

[potent otter]

Please check #status

[timid sonnet]

maintenance?

[potent otter]

We really appreciate that. Sorry for the inconvenience caused from our side

[timid sonnet]

How much time is left until completion?

[potent otter]

You will be notified as soon as everything is ready to run.

[timid sonnet]

Okay, I hope you won't take too long.

Ty

[zealous sentinel]

wasn't the maintenance supposed to be 5hours ...

[potent otter]

We will try, thank you for understanding.

[potent otter]

It's a rough calculation, it's a bot we can't say it might finish before 5 hour or take More. You will be notified as soon as everything is ready to run.

[rich nest]

There's no specific time limit

Oh oops mb lol

[potent otter]

Tru tho

[zealous sentinel]

how much will it take to be ready again

[sour hawk]

you can pls dealeat ban use in pro bot

[potent otter]

We are not sure about that either.

[zealous sentinel]

on average? will it take more than 5 hours?

[rich nest]

.

[rich nest]

We literally just told you the answer

[potent otter]

You can use discord integration and disable the ban command for everyone

[rich nest]

We don't have an estimated time

[woeful hedge]

Why bot is now working?

[potent otter]

Check #status please

[pallid laurel]

And after when pro bot will I had to reset or will made it by automatically

[woeful hedge]

https://discord.com/channels/224308865427046402/771147667660996618

[rich nest]

Read #status

[zealous sentinel]

no need to be rude

[woeful hedge]

Ow I guess the maintenance was done ✅

[rich nest]

I wasn't being rude, just stating the obvious

[maiden path]

why i can't login in website using continue to discord

[woeful hedge]

Thx

[rich nest]

Yep no problem

[maiden path]

probot.io
Host
Error

[potent otter]

We are really sorry, we are dealing with lots of same question's so people get frustrated

[maiden path]

after i login i got a error

[steep moss]

Same

[potent otter]

Service's are being restored after it's done you will get full access

[steep moss]

Probot is offline! By me!

[zealous sentinel]

oh ok my bad

[potent otter]

No problem thank you for your patience

[maiden path]

do you have estimated time ?

[rich nest]

We don't

[maiden path]

i really like probot

[potent otter]

We don't have sadly

[maiden path]

i don't want to use other bot.

only probot its awesome

[potent otter]

Don't worry you won't have to switch everything will be back soon

[steep moss]

How it Will become online?

[maiden path]

thank you

hope can fix it today

i really need it

[potent otter]

Bot is under maintenance please check #status

[potent otter]

Yeah we understand that

[steep moss]

How long Will it take?

[maiden path]

🫡

[potent otter]

Soon

[steep moss]

I hope it Will be made fast because people are trying to nuke with link codes!

[rich nest]

What

[potent otter]

I think server needs better setup then

Cause discord bots get down too so in that case you can't just relay on that one bot

[maiden path]

you need to patient bro don't rush the management easy

[river bloom]

Hi @potent otter

@rich nest

[potent otter]

Hello

[river bloom]

Wsg bro

[potent otter]

Running on caffeine wbu

[river bloom]

im doing home work

[rich nest]

Yes?

Chat in #chat-en

This is a support channel

[river bloom]

so whats wrong with probot and dont work @potent otter

[sour hawk]

why somme server no working

[potent otter]

#status bot is under maintenance

[rich nest]

#status

[river bloom]

Today will be online right ?

[potent otter]

We don't have estimate Time but when bot is back you will be notified

[river bloom]

Ok thx have good time ….’

[potent otter]

You too mate

[maiden path]

its working now

thank you

[potent otter]

[quaint bane]

did the bot gets fixed

O IT WORKS

[sage flint]

It’s staring up

[quaint bane]

YE IT WORKS

[fresh spoke]

how do i set up the bot to show deleted messages?

[grand bear]

What does this mean

[brave topaz]

What link are you trying to access to?

Can you check again?

[jagged badger]

Status says all is resolved by my server still isn't working for roles, kicks, bans.

[brave topaz]

Does it return any error? Or what isn't working specially?

[grand bear]

I’m using the app

Like

When u press on the robot and it says add to server

That’s just what it takes me too

[jagged badger]

It was giving errors but looks like it's working again 🙂

[brave topaz]

Try accessing https://probot.io/dashboard directly

[grand bear]

Ok

Thanks

[digital quartz]

The welcome messages aren't working

[brave topaz]

Show your setup please

[brave topaz]

Sure

[digital quartz]

Are you referring to the welcome settings page?

[brave topaz]

Yep

[grand bear]

The welcome thing doesn’t work

[rocky tangle]

Yes for me neither

[rocky tangle]

<@&675070424748654593>

[brave topaz]

Developers have been notified

[rocky tangle]

Okay thank you

[digital quartz]

thanks!

[unborn stream]

This is what I see when I go to the website

[sage flint]

We know, developers are notified

[unborn stream]

ok

[unborn stream]

It's working for me now

[sage flint]

Awesome

[digital quartz]

Will you notify us when the welcome feature is working? please

[fickle reef]

I will reply to this message with mentions on.

[digital quartz]

Thanks!

[steady cape]

Hello everyone! Am I (as the administrator of my server) supposed to do something to restore my server's levels?

[merry cloud]

hey guys

when i use the clear command, it only clears a set amount of messages, it doesnt delete old messages

any solution to that?

[fiery musk]

I created a new server and the automatick greeetings and goodbyes don t work waht should i do about it ?

is it my mistkes or the machines ?

[versed stirrup]

<@&1441907452000862351> comment on active les logs d'un serveur

How to activate log on my discord server

[faint flint]

I'm not asking about maintenance.
Is it possible to restore XP?

[thin heron]

<@&675070424748654593>

[brave topaz]

Hm?

[brave topaz]

Server or user XP?

[brave topaz]

#support-int please

[thin heron]

I want to know why you were blacklisted

[brave topaz]

DM @gusty bridge

[thin heron]

He says I sold currency, but I didn't sell anything.

[faint flint]

server

[fickle reef]

Should be Fixed.

[thin heron]

@fickle reef

[smoky cape]

Is there a way to turn it off?
Guys, this isn’t okay at all — it’s dangerous and can ruin servers, especially with the issues between reward servers and rank transfers.
With this, the server can be easily exploited, and who will take responsibility? Obviously, you.

[fickle reef]

Danny's Reply is the last decision.

[smoky cape]

This command isn’t supposed to exist in the first place, and that’s why premium sales started to drop.

<@&675070424748654593>

[thin heron]

Staff: Thank you for contacting us. After reviewing the reason for your blacklisting, our research team discovered that you were selling credit for real or cryptocurrency-convertible assets, or mobile phone credit. This resulted in your account being blacklisted for violating our policies. Please note that the blacklist duration is not specified and it can only be removed after its expiration. Furthermore, no evidence is provided.

I did not do this

[digital quartz]

Yes, thanks!

[fickle reef]

Hello, please suggest it in #1234622065810739291

[versed stirrup]

I say the same thing in English

[fickle reef]

As I said, don't mention those topics outside of Danny's DMs

[smoky cape]

This isn’t a suggestion, brother it’s a report.

[fickle reef]

You're welcome!

[fickle reef]

Still, anything related to features goes through #1234622065810739291

[versed stirrup]

<@&675070424748654593> How to activate log on my discord server

[fickle reef]

Hello, check this out https://docs.probot.io/docs/modules/logs

[elfin lava]

yo i need help , so i subbed and i go to manage premium then this message pops up saying something wrong

[warped anvil]

How can i restore my server exp to users? I mean, there is a lot of users so i don't want do it manually

[scenic cove]

<@&675070424748654593> when does the leaderboards in my server reset? how do I check

[grand bear]

<@&675070424748654593>

Welcome settings arent working

Fixed it

[lean badger]

:white_check_mark: arionix08821 banned from the server! :airplane:

[heady sandal]

hi <@&424428808951824406> [English]
I am wondering about one thing that maybe you could help clarify if that would be possible.
I know there was an irreversible data loss recently that reset everyone's ranks.
However, if our server has a log of all level ups, wouldn't it be possible to combine that data with current levels to reset everyone's rank to (roughly) what it should be?
It shouldn't be too hard to get everyones max level from before the reset, assume the minimum exp amount for this level, and then add the current exp on top.
I could even quite easily write a script that does it myself. The real question is if there is a feasible way to manually update the exp amounts for everyone.

[grizzled sinew]

@heady sandal Your idea of reconstructing everyone’s max level using the logs and then adding the current exp makes a lot of sense. And if you can write a script for it, that’s even better. The only thing I’m not sure about is whether there’s actually a way to manually update everyone’s exp on their end?

[heady sandal]

yes that's basicaly my question. I can easily provide the data. However I don't know the exp thresholds for all levels, and more importantly, if this update will be possible

[grizzled sinew]

You having the data already makes things a lot easier, but without the exact exp thresholds for every level, it’s hard to rebuild everything accurately?

The bigger issue is whether the system actually allows manual exp updates on their side — that’s really the key to knowing if your idea is even doable?

[heady sandal]

well that's why I tagged support. I guess we'll find out

[grizzled sinew]

You can get in touch with the admin regarding that. Please raise a ticket 🎫 if possible

[heady sandal]

I just realized we have the /setxp command. I don't even need anyones help. the only information I need is the level thresholds

[loud stump]

Hello, I was supposed to get 40 rank diamond role on the keoxer server after I reached rank 40, but both my role were taken and when they gave me a hand, it reset.why this happend??

[stable swan]

Hello, for me it says when I try to assign roles: Oh no! "Novik (1)" role has a higher position than my role. Make sure that my role is higher than the selected role. What can I do to be able to also assign the 1 role?

[potent otter]

Make sure probot role is above the role you want to assign

[stable swan]

Thx i have it

[icy tinsel]

@brave topaz

I have problem

[brave topaz]

State your issue before pinging

[icy tinsel]

Ya

Same I'm gonna say it now

It's more the. 12h and my xp stopped

N

Why

Last night it was 2782 and even now is same after all that message same and not changing what's reason?

[livid hearth]

sorry to hear that, my apologise about what you lost but right now everything seems okay, you can use the bot normally

[icy tinsel]

Yah but what's the problem why stopped xp for me I'm banned or what?

[novel minnow]

.

[sage flint]

You’re blacklisted

[fading horizon]

Is it possible to use any free bot to create a channel where you have a button and it creates a channel that only the person who clicked on the button + people with specific roles can see and most importantly, the name of the created channel must be "👽button-clicker-nick"?

[frank reef]

yes.
but it has the role or the person to be in the script coded or just do it manually in channel settings alot easier
i was thinking about creating one until there is something called templates so it totally useless so meh
+
that's probot support channel not chatting 🥀

[fading horizon]

so what do you recommand me to do?

[frank reef]

ask someone to give you his server template if you can or search for one

[fading horizon]

huh?

[viscid axle]

Since when is the bot online?

[potent otter]

So you want bot that creates Temporary VC???

Or something else

[fading horizon]

txt channels

and not temporary

I just want to let everyone create txt channel for themself, which will be available to write on for admins and creator

[potent otter]

Ic, well you might need to make a template or get a template from someone.....kinda headache cause people don't usually share their templates

[fading horizon]

but what template???

I don't understand what do you mean guys

what's that?

@potent otter

[potent otter]

Umm not really sure how do i explain this....but lemme try

@fading horizon can you specify one thing...... you are using probot to make This temporary channel thing right

[proven venture]

@potent otter
is theres any way to get credit or buy it?

[potent otter]

Im not sure about that but lemme confirm that for you

[proven venture]

ok , waiting

[potent otter]

Yeah just asked my superior..... you will get a response soon

[proven venture]

ok .

[potent otter]

@proven venture

✨ Ways to Get Credits:

• Through the daily salary — you can claim your daily reward every 24 hours from the moment you collect it.
• Through voting for the bot — you can vote every 12 hours after your previous vote.

⚠️ External methods we are not responsible for:

• Trading accounts or other items in exchange for ProBot credits.

⚠️ Warning!
Reasons that may get your account blacklisted:

• Spamming in servers or being in suspicious servers (spam servers).
• Selling or buying credits/rep in exchange for real currency, digital currency that can be converted to real money, or phone balance.
• Posting advertisements to sell credits to another person may also get your account blacklisted.
• Participating in any suspicious activity related to credits, rewards, or anything else that may raise concerns for the staff.

[fading horizon]

I want it perm, not temporary😭

[potent otter]

Umm yeah probot has both, temporary and permanent it's up to you which one you want

Just hop in the dashboard and configure everything according you your need

[proven venture]

theres no way to buy?

[fading horizon]

bruh can't you just tell me how to do this?

;_;

[potent otter]

Not according to this

[potent otter]

Umm have you checked probot dashboard???

[proven venture]

ok

[fading horizon]

are you serious right now?

..

ofc

I know this bot like 5 years?

[potent otter]

Then you have seen a module named "temporary channel"

[fading horizon]

b r u h

[rich nest]

There's no need to be impatient or rude, if you know this bot, then your givin information that could benefit you, not our problem if you choose to not comply

Either conply or just don't say anything if your going to have an issue ty

[potent otter]

Nah he knows probot more than me but still he doesn't want to listen about a simple module that have existed since i don't know

[fading horizon]

echhh

no words

xd

[rich nest]

Okay then have a good day

[fading horizon]

I just wanted a help

[potent otter]

We are trying to help

[fading horizon]

Maybe I should talk clearer

[potent otter]

That would help a lot

[fading horizon]

I would like to create a BUTTON that create PERM TEXT CHANNEL with CUSTOM NAME like "「⛔」[creator name]"

now clearer?

or even more?

[potent otter]

Yeah now i need to see if this is available or not

[fading horizon]

yeah, thanks, finally we understood each other

😭

[fading horizon]

that's what I was saying, I know every basics of probot, but I have no idea if I can do this

so I asked

[potent otter]

[fading horizon]

fr

🙄

[potent otter]

@fading horizon sedly the thing you are asking is not possible

[fading horizon]

okey, thanks for the info anyway

[potent otter]

No problem have a great day

[fading horizon]

u2

[humble bluff]

????

It was showing their usernames via point system but now on my end i get numbers and cant find their account

[trail lynx]

discord's normal behavior. there's nothing we can do

[humble bluff]

Will it reset ??? @trail lynx

[trail lynx]

no

[humble bluff]

So whats the point of the point system

Same for music bot

[trail lynx]

those are the users that your app have not cached for the current session, resulting in them showing as their user ids

and we removed music long longs ago

[humble bluff]

Current session ???

[trail lynx]

current active session/app open

[humble bluff]

I still have music commands via probot

[trail lynx]

then it's just because you have the bot in your server long before we removed it, using the command will not bring up anything other than an error

[humble bluff]

No bot went down every removed bot and waited till Monday for update

One

And this the bot from this server 🤣

So it cant be a old one @trail lynx

[trail lynx]

I can not see the command on my end

[humble bluff]

Well ig United States different

💀

[trail lynx]

I'm not anywhere close to the states

[humble bluff]

Can i get someone with the same bot from united states 🫠

[vital spoke]

Hello, I would like probot to ping a role when a new member joins; however it doesn't actually mention/ping anyone. How could I fix this?

I used the <@role-id> and pasted it into the welcome and goodbye section

[cloud idol]

Hello I am expirincing this problem what is the solution ?

[low cypress]

<@&roleid>

[vital spoke]

I'll try that, tysm

[cloud idol]

anyone help?

[vital spoke]

Just the & symbol?

[vital spoke]

Just checked; it already has the & symbol

[rich nest]

Can you try checking to see if its your automod?

[rich nest]

Not what I meant lmao, that's audit logs, I see that, but I'm trying to figure out what's causing it to show that

[cloud idol]

how do I see that?

[daring bronze]

Hello can i know if i got accepted or declined in the en support
Gmail : [e-mail]

[trail lynx]

you will be contacted when you are accepted. else, there will be no news

[daring bronze]

How will i be contacted

[trail lynx]

that will be up to us

[daring bronze]

Gmail or Discord ?

[daring bronze]

That what i mean @trail lynx

[trail lynx]

that will be up to us
we will contact through discord preferably but email will be used if we are unable to

[daring bronze]

👍

[vital spoke]

<@&675070424748654593>

[low cypress]

Hello, I noticed the bot can't mention any roles

[vital spoke]

I've seen free probot mention roles in other servers so that's odd

Though it was a long time ago

[low cypress]

It used to exist, but is now disabled

To avoid spam/abuse

[vital spoke]

:(

Alright thank you

[vast hill]

idk, still having the problem every few weeks

[cloud idol]

<@&675070424748654593>

[low cypress]

Hello, you may have automod enabled

Can you check automod?

[cloud idol]

How do I check

[low cypress]

https://probot.io/dashboard > select server > Automod

[haughty musk]

I’m having issues with levelling in my server

Is reset and only levelling up 1 person

[vital crane]

<@&675070424748654593>

[quartz girder]

Why I’m in blacklist

@lean badger

@halcyon plank @nocturne flax @stone cloud

[icy hare]

Blacklist reasons are pinned no need to spam tag supports!!

[lyric raptor]

<@&675070424748654593> - Hey so I went to go edit an embed and it showed ALL recently posted embeds and not the current embed as an option. I refreshed, it then showed it like this as unknown channels and still none of these are correct.

Please let me know when this is fixed so I can edit some embeds that need to be updated. Appreciate you all.

[icy hare]

The data of old embeds are no more available, you have to create new ones

[prisma orchid]

عمك عبيدة

ولاع

[icy hare]

#support-ar #chat-ar

[prisma orchid]

ما.حدا في هناك

[lyric raptor]

Oh jeez... old since when though? That's quite a few I'd have to re-do then...

[icy hare]

English only please

[icy hare]

A while ago the database of the old embeds got lost somehow.

[lyric raptor]

Alright, thanks. At least I still have the embeds in the dashboard and wouldn't have to remake them entirely.

[lean badger]

:white_check_mark: **@qp7e warned! **

[icy hare]

Youre lucky that the ones you currently have are not lost.

[lyric raptor]

Oh, I have to completely remake them can't even send a new message for them?

Damn, alright 🙁

[lyric raptor]

So I remade it because it wasn't letting me send it to any channels... and even with doing that it won't let me choose a channel. So I think it's still broken.

I presumed it was due to being an old embed but the brand new one still has this issue.

[soft galleon]

#id

[low cypress]

Hello, refresh and check the bot permission

[low cypress]

#commands !

[lyric raptor]

Refresh now works thank you.

[low cypress]

Your welcome 🙏

[tardy dove]

Yo i have a problem

My acc was hacked how can i recover it @low cypress

How i can contact discord support ?

[low cypress]

here probot support not discord support!

[tardy dove]

Just I’m asking

[low cypress]

#chat-en

[wise moss]

what would cause a wipe in xp, but just for voice level? For some reason everyones xp got wiped randomly in voice on my server

[trail mauve]

Did that happen now or before?

[wise moss]

bot has been down for about 2 months, could not log in at all, but after like 50 tries and waiting 3 days it finally started to work again, levels came back - but only the text channel levels. I'm trying to manually assign the levels, but hard to do as the top leaderboards only had top 10

so basically, im working on old xp leaderboards, and random people who used rank command at least once, to hopefully bring back their level. Not easy to do with thousands of people, and doing one by one.

for about 2 months the page said "this server requires setup", after clicking to continue, all went well, then refreshing the page and boom - needs setup again. So I connected the bot at least 50 times, and apparently somehow it just worked after the fact

[trail mauve]

I’m really sorry about this, and I understand how frustrating it is, But we can’t restore your XPVoice server bcs all the data was lost and the XP reset is already done. We tried everything we could, You can set it again yourself using the /setxp command.

[wise moss]

what caused the xp reset, and how come only on voice? I'd like to know so I could prevent it from happening again

[trail mauve]

I can’t share everything, sorry but now on, this problem won’t happen again.

[trail mauve]

The problem was on our side, not yours. *

[wise moss]

noted, thanks

[trail mauve]

you’re welcome.

[vivid nymph]

Thanks

[torpid sun]

Fake for all

[hexed nexus]

Hello, how can we help you?

[desert remnant]

Can I configure the bot so that text messages are ignored in the leveling system? So that people only level up when they speak?

[low cypress]

Hey ,You mean voice channel?

set the level text to zero

[desert remnant]

thank you, i wanna try. hopefully it works soon

[low cypress]

🙏

[trail mauve]

idk for what, btw you’re welcome.

[lean marsh]

Need help of why I got balcklisted and hoe to appeal it

[sage flint]

Hello, contact us via our modmail @gusty bridge regarding this

[acoustic thunder]

How do I get back to my previous level?

[brave topaz]

What do you mean?

[trail mauve]

#support-ar

[dawn marten]

I've been waiting for half an hour and the credit hasn't arrived.

[trail lynx]

can you make sure that the command was used with a real probot and not a fake one?

this is probot support

[stuck turtle]

oh sorry 😄

me misstake 😄

[haughty jacinth]

Hi

I was level 90, but my account was reset to zero. I submitted a request, but my level hasn't been restored yet.

[trail lynx]

then just wait
this is not an automated process and it will take time to be done

[haughty jacinth]

How long approximately?

[trail lynx]

depending on how much left we have to do

[jagged sonnet]

Hi

Who is help me pls

[trail mauve]

how can i help you?

[jagged sonnet]

in my server

[trail mauve]

first what’s your main language?

[jagged sonnet]

arabe

[trail mauve]

We have Arabic support channel so you should ask for help in #support-ar

[jagged sonnet]

No one replied to me

Please, can you help me?

Hi?

[sage flint]

Be patient please

[trail mauve]

try to tag the “ Support [Arabic] “ Role

If they don’t respond after 5 minutes

[lyric urchin]

@midnight sandal

[trail mauve]

hey how can i help you?

[weary osprey]

Pro Bot seems to be very slow with join/leave right now. I just kicked 4 or 5 inactive members and it didn't send a message for any of them.

It did send a message for one person who left a while before, though.

[potent otter]

We will check for the issue and respond to you

[potent otter]

Can you check permissions on bot, cause might be some permission issue or something wrong with setup.

[weary osprey]

The bot has been working fine for about 2 years. I never messed with its permissions, so I doubt that would be the case

[potent otter]

bot was under maintainence couple of days back

[weary osprey]

Would that be causing issues right now?

[potent otter]

cant say we are sure but its a possiblity