#support-en
1 messages · Page 207 of 1
Oh so it’s only probot that has a prob not prime
Guys we need it working ASAP
Plss fix @stone cloud
☝️
I setup the sr logs and promotions on this bot
Now it's dead
Ahhhhhhhh
its not really fair to say some shards are offline when the free version is entirely down imho
Hello
Yes
im just wondering if i need to invest the time learning and setting up another bot so no time estimate is not good with it already being semi-non-functional before this recent outage
@nocturne flax spread false info again and you'll be muted
48 Hours
Did you need help?
Do you want to fix it? A bot in 10M servers?
Probably not
transparency into whats going on goes farther than the status you guys put up, being aggressive about it back isnt gonna help things either 🫶 im sure its frustrating for you guys, but its also frustrating for your users. i cant tell you how not fun it is to have to manually role everyone
Do not make theories then
or that our support cmds are down
Welp you're using a free service
We're doing our best
🫶 i get it, i do
even still some idea of an eta would be helpful
sorry you guys are going thru it
If you have iTunes, you can install it right away.
Uh so i have a question if the bot was down till sunday will the weekly top reset with it?
Open the Probot website, access the server, and you will see "Get Premium Edition" in the general Cadecoly. That's how you can get it. (The image is in Japanese. Sorry.)
iwanna buy premium through paypal but its not working
premium only working
Can’t you use other payment method?
Why
We’re having some issues with PayPal atm
#status ..
its not working on both sides the visa/paypal
Whats exactly happening?
He's been off for a week
I hope you guys fix it soon
even my card is supported and i have money in there
Okay thank you
and in my premium belling section says failed
and the other one is pending
now both failed
@brave topaz
I would contact your bank in that case.
well fix your website its not possiple for visa working on every site
expect probot
.
It’s not an issue on our side
Did you need something?
Otherwise head to #chat-en
This is a support channel
probot premium isn't joining our server
I’ll create a ticket for you in a few
What’s your main language?
thx, i am waiting
my language or the servers language ?
@brave topaz thats a weird question can we get someone to help ??
Your language
Question how long will the Probot remain offline because 2 days have passed since the announcement?!
When will this problem end?
I have the pro bot inside discord and it has the administrator and everything, at the beginning it worked for me, now it doesn't work anymore, it doesn't give me a welcome message anymore, please help me solve this problem
i cant even see my probot dashboard on the internet, it tells me to continue on discord
look
when will the bot be fixed? its been off and on constantly in my server
for the past few months
<@&675070424748654593> <@&336913504051265537> help me
No not ping moderators for support
sorry
No eta
When Bot will come online? Any ETA?
^
does a dedicated bot / custom bot fix this?
like through the plans you guys offer
so the pro bot is offline?
Tier 1 bot
Yes
does it fix this?
thank you very much for the information
This bot put us on a critical situation,
We have ongoing activity and money prize on our server but pro bot put us such a bad situation
Cannot even check list
:(
Issues happens, we trying our best to fix it
Hello, I have a question. When will the bot be back?
yeah me too ... ;/
i have had to hand-cast the roles for 3 days?
Its unknown, keep an eye on #status
I may have to just set up a new moderation bot unfortunately. It's been down for 3 days..
Yup
This is too much
My sr activity reduces to half
Logs are gone so I can't even track anything
SAD
Can anyone tag the Danny bot??
@surreal jetty
It will be resolved eventually, be patient
Anyone know if premium bots (especially if you buy 1 now) will work since reg bot is currently under unexpected maintenance?
Just confirming, the bot is still down correct?
Correct
#status for more information
Why haven’t any updates been shared these past 2 days
Because there are no updates 
So there has been 0 progress?? 😭
Yes, it will work
Hello
There has been a lot of progress, but we're still investigating the root cause.
Did you need something?
But why not even inform the people waiting 💀
Yes why does probot work on some servers but in my server it's offline
What do you want us to tell them?
#status ..
Because from our POV there definitely seems like nothing is going on
What you just said
I think even something as small as that could be shared
Can't I add a premium bot at the moment?
Realistically people are probably looking for alternatives now. We’ve been left in the dark for the past 48hrs
We are not preventing you from looking for alternatives.
If you want to use another bot, go ahead. But giving unnecessary updates won't help much.
It still paints a bit of a picture
The update people want is "the problem has been solved."
Do you think people read the status channel? That's why we need to repeat the same thing everyday?
No estimated time, no. As stated, we're still investigating. If we knew what the problem was, it would already be solved.
Which tier?
2
Day 5 without probot 😔
💀 Hello, are you changing anything on the server and leaving us bots?
?
Yes
Thx
i havew a question
Guys i need help, probot got bug. When i click "continue to discord" and authorise, after these steps, the screen still show "continue to discord", so i cant do anything else.
how much is premium? and is it a monltyh pyment or is it a one off payment?
Day 1112 without probot 😭
😔
Do not buy premium tier 2
It won't work
ahh
tysm
Hi Dymidless, I already have the probot on my server but I am receiving the same error. I have checked the status channel and understand that if I subscribe to Tier 1, my bot will begin working again, is this correct?
That's correct
Okie Dokie. Thanks Dymidless. (Youre doing a kickass job by the way).
Folks need to read the status channel and check the pinned messages on here... Might make everyones life alil easier.
@brave topaz One more question on this. Will this also resolve the welcome message situation and having a picture?
Nope
Roger that, so all this does is resolve the bot connecting to the server issues.
Gotcha!
Should I get a refund if I just bought Tier 2?
You can request a refund, yeah
Where do I proceed with the refund?
I reported on a user since yesterday still no response
ProBot Premuim Tier 1 I Can Change The Image ?
What isn't exactly working?
why i can not speek in #support-ar i am a star pro bot and i need pro bot because i am from iraq and i not speek english
We're all volunteers, patience is requested
Because we locked it down
.
No, you need premium tier 2, but that's under maintenance
why
because they are arabs .. Nice.
But I can Buy Tier 1 Right ?
English only
seems like this is a resource issue for the free bot
@brave topaz ?
Yes
Ok
no Arbice only 😂
not in this channel
ok i am sorry
I've signed up for ProBot Premium and I still don't have it
Can you help me with the refund of Tier 2?
One second
Which tier
Hello
Hello I'm getting "pro bot the application did respond" in discord. Anyone know why?
Thank you
The bot is not working on our server.
I can’t Pay by use Apple Pay Bruh
💀 Shorter My phone? I mean, the bot was working and how did you close again?
@brave topaz
@tidal flare
I can buy premium for a server that i am not the owner ship of it?
can anyone help i have trouble with this
when will the bot work?
in every server
bot down
Yes, premium tier 1
Ok
Ty
Btw its working rn? @brave topaz
The premium tier 1
Yes
How i can buy it bcs it says " this server requires setup. "
So, i dont need to be the owner ship yeah?
Why i cant pay with " PAYPAL "
@brave topaz
@brave topaz
Bro Apple Pay Is Not Working
Ur server is setup
Can't you guys use another payment method? @livid quiver @frigid jackal
i want use paypal
No problem now , I finish Buy Premium
We noticed that you are a premium user, for faster response go to #premium-support
is the bot broken??
is there any eta when the bot will be back?
ok
wait so if we buy premium will the bot issues stop?
Mine says I need to set it up again too but won’t set up
Premium tier 1
Yeah
But not premium tier 2
Nope
ty! is there a yearly subscription or just monthly basis rn?
nvm found it!
@brave topaz
is it a big problem or no?
Yes
oh ok
You'll need to buy two different subscriptions
oh
en support is opened?
Yes, as you can see
where is ar support
#support-ar but it's locked
why?
There's nothing else to say
Because we won't be here repeating the same message for everyone who doesn't want to read
aha 6yb mshkor 👍
Say that again and I'll mute you. I hate when you guys spread false info.
We won't tolerate that
As you can see the premium version is working
Go ahead and buy it if you want the bot
Or be a developer here and try to fix it
You'll see how easy it's
You just think it's like pressing the restart button
Well no my friend
That's not how that works
؟
Has ProBot been sold? Because by looking at the developers accounts and their account creation dates they don't seem like the original owners of ProBot to me I mean in 2023 @brave topaz
bot is not working at all already 2 days
Known issue atm
I asked something
it doesnt work still
Dyno and ProBot are owned by the same company and maintained by the same engineers. 😄
What isn't exactly working?
What u mean by companies
It was sold to Swift Media Entertainment and now is owned by Dyno labs.
Yeah
True
Wow
and how long will it take you to fix it?
No estimated time
it says continue to setup
how do i find my bot id
I used to think that bots like Dyno, ProBot, and others were all run by some group of developers like a team i didn't think that something as small as a discord bot could actually be made by companies
got u, thx anyway
Did you invite the bot to your server?
Hi the bot still doesn't work?
yeah, same problem btw
yo probots offline
English only
Hello, I’m trying to configure my server with @stone cloud but it keeps saying that my server needs setup when it already has
Alr
thats just a bug I would say
It's a service outage
That was a month ago, it is still offline ?
Well thanks for the info
pro bot is offline
look at pinned messages
When the probot does it work again?
goddam bro 😭
acceptance is key, plenty of other bots that cover all these features, one is owned by the same folks.
i prefer the logging with probot but it is what it is at this point
ik but like my xp levels and everything is on there i cant js change the bot
yeah i reverted leveling back to a previous bot that part hurt a little
i cant do that to 1700 members now can i
itll piss them off
i just did that to 2,592
i cant do it to mine dude
Add chat-br
in my situation again i had a previous leveling bot which retained a ton of records luckily.
love probot but it clearly seems to be struggling with resources lately not just this recent issue. perhaps when its given the proper resources by the dyno team who now devs it things will get better.
#status did you check it?
It's offline.
you win today's prize!
What prize?
the i cannot read prize. check #status
Mhm.
Can i buy a perm bot with credit?
yep
How can we purchase the Prime version if PayPal and international payment are not available in my country ?
@brave topaz what is about premium tier 2
wont let me inv premium bot
We noticed that you are a premium user, for faster response go to #premium-support
+1
<@&675070424748654593>
dont ping they will see soon ty
I waited more than 5 minutes to have the right to mention them
Read the channel description ✨
bot is off?
bot is off?
The bot works on some servers and does not work on other servers. Is there a reason other than maintenance?
Yup
best guess is server load balancing issue for me
needs more resources, and those won't be pulled from premium resources what it really looks like
what's happened?
<@&1044240344461627432>
Offline Bots: We are aware that some of our shards are offline. We have informed the team and they’re working on a fix. We apologize for the long inconvenience this experience caused and appreciate your patience.
Any further updates will be added to this message.
still down its been like 10 days and is there no fix that i can do?
According to this pin, you can shill out and pay money for the "free" bot that's owned by a corporation 😂 #support-en message
Is the bot down or anything? because the logs and the welcomer messages are stopped
it's from 1 month ago the last msg
Yeah it's been that long
That long and logs doesnt work and welcome also?
Yep
BRUH
incorrect
? I see one 2 days ago?
Need to find new bot then
Don't worry though, it works if you pay for the premium one
couple days ago
#rank
This command moved to Slash Commands /rank.
oh alr the dates on pc weird
You're not the first one to have that issue so I don't think it's just you
I've setup probot many times already and now when i access it (even for a server i've already edited probot on) it shows this message. Whats happening and how do i fix it?
👍
It's down, go pay for premium #support-en message
I have to pay for premium to fix it?
According to the mods, yes
That is their offcial "fix"
Yea that aint happening so ima just swap what bot i use in that case
Don't use Dyno, owned by the same company
Nah i have my own custom one
Despite the fact that Dyno is working rn and, allegedly, run by the same team
Hopefully it’s back in a few days I cba with changing bots lol
is there any update on the issue with probot being offline?
Nope, just go buy premium #support-en message
i already own my own personal one that my friend made but i only used for events and stuff. Ig i can use it for my welcome messages and stuff now too lol
I was thinking of doing something like that but I am lazy
are there any good alternatives in the market rn?
I do coding for a living so it's just another day to me
thank you!
I’m still lazy 😂 I should though it would be good thing to add to a portfolio or something
are there any good alternatives in the market rn?
sapphire, wickbot
Ok ty bro
♥️
😭 buddy
??
They had just asked the same thing lmao
no they literally copied my message word for word
I mean at the end of the day, they got the answer they needed so 🤷♂️
Man I should apply for the mod team
All they do is sit in this channel and tell people to speak English and tell them to buy the premium bot
at this rate i don't think they'd want anyone actually helpful lol. no updates is ridiculous
They said earlier that Probot was owned by the same company that owns Dyno
And Dyno is up rn
ok that is just weird
i mean it's not the same bot and prolly not running on the same exact servers. like instagram and facebook are owned by the same company but can independently go down
power modding plus getting mad at your userbase for complaining that your bot is literally unusable now is crazy
Probably
But more over the fact they can keep Dyno running but Probot goes down for days on end about once a month
tons of people use it for moderating servers, misha. that's kinda important
^ this
server i admin for has had to go to users manually requesting roles
until we switch to a different bot
and we don't get any logging
why are you a shill
I use it for auto roles and psudo commands
About to replace the roles with Sapphire
And the fake commands, we use the auto responder to specific words like "!EOF"
I'm running a server that's for tech support on a program, and we have the fake commands to quickly link users to the faq page for their issue
So you send !EOF and the bot goes "The EOF issue is fixed by doing X, you can read more here:"
he's not crying buddy, just stating his experience
"this product isn't working and we need it"
"why are you crying just research and transfer completely to another product"
The only reason I don't use sapphire for the auto responder (or just actual custom commands) is because you can only have three without paying for more and we have about 15 faq pages, each with a trigger command
I have a problem. I have not been able to add Premiere Boot at all for 3 months.
This is peak support from the mods
Well the admins would tell you to go to #support-ar but it's locked so 🤷♂️
I guess you're SOL
Here's your fix #support-en message
No communication, no updates, nothing
How much longer
At this point, maybe never.
For anyone curious, the last message in #support-ar before they locked it just says something to the effect of "we're aware of the issue and are working on it."
nobody knows and they're not telling us anything
Oh hell nah I can’t wait that long for my welcome bot
Faster if you buy premium allegedly #support-en message
Yea
Hey I said allegedly!
dont buy premium
I haven't paid to find out lmao
I'm just here to let everyone else know that apperently that's the solution
based, show everyone just how much they (don't) respect the users
(I should state that I am strongly against paying for it and I'm trying to show people straight up that this is extortion)
I'm talking with my dev team about making our own bot because we only use it for two specific things
It's not good for the bots reputation
how hard is it to make a custom server bot
Am alr planning to switch the bot
Not even moderation, it's a support server for a program
We don't have a community or anything, so moderation hasn't been a problem
true
People show up, they get help for the issue, they leave
It's just easier to have a discord server than a forum or github issues page (which we also have but you get me)
Self hosting probably wouldn't be a problem for us given the program we have
i'd love to vibe code a fully open source competitor to all these paywalled cash cow bots
The biggest problem is that the more people using the bot, the more stress on the host
"vibe code" lmao that's a way to speedrun security issues
we'll see
Which is why they turn to paid stuff to pay for that hosting in the first place because it eventually outgrows your little house server
according to the mods, pay for it #support-en message
I'm pretty sure most people aren't going to see that and think "Wow I should pay for it"
Hopefully
they're making a point
I guess I should be more blunt that it's allegedly
What's the point of promoting another bot here tho
that probot's broken??
Because this one doesn't work
people are looking for alternatives
As usual
Hey no promoting, you'll get banned 🤪
👁️ 👁️
ohhhh you're this brand of loser
According to the mods, you should pay a bunch of money for it to work #support-en message
The official fix: throw money at it
lmao deleted themselves saying slurs
Lol
So I just added probot, regular, to my backup server. And it’s working, not a problem at all. But in my main server that I use it for it’s down? It’s not making sense
Hello, why is the bot not working?
Certain shards are down
There is a fix
Throw money at it, as said by the mods themselves #support-en message
try to add it from the officiel website of probot
My server has out hundreds of problems.
That’s what I did
They're trying to scam you, do not pay for it
Probot goes down at least once a month and the solution every time is to "buy premium"
Hi, could the error message "You need to set up the server first" also be related to the offline issue? My server has actually been set up for quite a while, but I currently can't access it.
It's because they want you to pay for premium
Thats what mine is saying right now, so I think so
Is there a new bot?
there is plenty of bots
Ah okay, then that’s probably really the reason. Thank you 🙂
I mean probot LOL the on in my server is down and doesn't look the same as @lean badger
^
Ez fix, get the premium version
That's what they mods want you to do
It totally fixes the issue! #support-en message
Haha...I am switching bots.
same
lol shutting down bot to make us pay
ret@rded dev team
I have had probot in my server for YEARS but it just stopped and we slowly moved away anyway so bye for good I guess 😢
yeah same
Anything other than Dyno! It's owned by the same people
There's a website for MEE6 alternatives that can also be used to find good probot alts as well
Let’s start a Revolution. Everyone move to a different bot, to send a message to the dev team
🔥
🫠
So the bot isnt working inless we pay now wtf😒
Yep!
Thats crazy
And if you don't pay or say it's a scam, they yell at you
Look at this great customer service
Hi
Lol the premium version doesn't work either you melt
Very polite
It's not a scam - it's just offline right now
Telling people to pay for premium to fix it - is the scam
Becausw the servers are shite
"pay for it"
What is the solution to this problem?
And they shouldn't be saying jt
hhhhhhhhhhhhhhhhhhhhhhhhhhh
However - they're probably just fixing premium servers first
nop
Bots work on shards
The pro bot is offline is down on my server
That you need to buy it first
What is the solution to this problem???
Just wait
Get a different bot
They want you to pay for it
wtf
Thete is no fix right now
The bots are offline for alot of people - but not everyone
Clearly the premium servers have been prioritised as they have accepted money for it
The free servers will come with time
The free servers go down monthly dude
Again - prioritised doesn't mean fixed
The last time it was down was for about a week
I've never had it go down in 3 years for me
So I dunno
They have literally posted this hundreds of times per day lol
We noticed that you are a premium user, for faster response go to #premium-support
Chill the hell out.
Because people just attack them and they don't have a fix lol
Shill detected
Anas — 4/3/2025 12:27 PM
@Status
Offline Bots: We are aware that some of our shards are offline. We have informed the team and they’re working on a fix. We apologize for the long inconvenience this experience caused and appreciate your patience.
Any further updates will be added to this message.
You cant see the last sentence?
If you spent money on it get a refund from your bank simple as that
"Any further updates will be added to this message"
Look at the guy who bought premium
They were rather clear with it.
Point and laugh
Clearly they dont have any updates lol
Who?
It will be posted there haha
I dont have premium 😂
Bot works just fine on my server.
Im just not throwing a tantrum like a kid
Has for years lol
Because you have premium
Hi premium user
Yes it does. It has its perks to be premium.
Little kids man
Like me not having to throw a fit in this channel
Actual shill paid for the scam
Fell for the trap
Bro shut up 😂😂
You pay so you get prioritised seems pretty simple to me
No scams here.. ive had a premium bot for years.. works just fine.
Stop being poor and get a bot that works?
🤓
Bro that's not something you want to admit to lmao
Man admits he's never touched grass or a woman
Go home and cry to ur mom
I'll pray for you
Ur boring
Grass is overrated.
Clearly
🙏
Why is the bot offline?
No idea
Idiot devs
Yea maybe build a server that doesnt depend on your bot...
Hey any recommendations
Thats a thought?
I'm not poor, I'm just not spending money on a free service lmao
What are you even on?
So then don't cry that it doesn't work
Just a bot that can basically do everything
Im not on anything lol. Im responding to these kids in here throwing a fit because probot is down.
When there are literally thousands of bots out there.
I'm not crying lmao
I'm pushing other people to be aware of the scam and what bots to use instead
When you can just build your server better so you dont "depend' on a bot.
It's not a scam tho is it?
Yea theres no scam lol
Its just offline
None.
Its offline in some servers, online in some servers.
Online in some premium users' server
Man talks about others not touching grass, but hes got all the time in the world on here bitching at people lol
Im clearly not premium tho?
Oh but they are.. in fact so much so that we get our own chat and server rep.
So whine more commoner.
Homeslice it's Saturday?
lol
Premium is for upgrade, but not USING the bot
"all the time in the world" bro it's the weekend
Its 80 bucks a year LOl
🤡
yall act like its hundreds of dollars lmfao
I'm waiting for the tornadoes to pass so I can get groceries lmao
Already got caught in Joplin 2011
Im buokt different
You realize you can order groceries and they arrive to your house right?
"order groceries" says the guy who pays for premium
@worn burrow
They're not gonna fuckin deliver in a weather emergency
Yep. Stop being poor lol
For the right amount of money they will
lol
Wtf do this mean😭
Servers are down
Found the guy who orders pizza because he can't drive himself like a grown adult
It means that your server requires setup.
Stop being poor is just like stop being deaf, stop being blind...
Why the hell would I drive to pick up a pizza when there are pizza delivery guys?
Just wtf
usually i don't condone bullying but your pfp looks exactly like i expected, self important wannabe "rich guy"
Thought I was trim
Well its not.. cause you cant control being deaf or blind.. you can get off your ass and get a job tho lol
Is because the bot is down
Hello, looking for some help with ProBot on my server. I've used ProBot on my server before and now it tells me it requires setup, even though I've used it before, I just wanted to change up some things on the dashboard.
it's down
Its down
I dont apologize for it either.
I pay for premium discord bots and order my groceries online!
Just don't be poor!
Then dont.. noone told you to buy premium lol
Exactly. lol
What makes it a scam?
didn't you just tell people to buy premium and stop being poor
mods tell people to buy premium to fix it, premium doesn't fix it
No, I told the guy throwing a fit over his bot because its not premium to go buy premium and stop being poor.
My bot works just fine lol
Ive had premium lol
bro has no idea what shards are
Just don't argue with this guy
Oh I do, I do.
Clearly neither do you 😂😂
it's fun
Exactly when yall going to realize im trolling lol?
No keep going this is fun
I love the backpedal
Thank you
Bunch of kids on here I swear lmfao
"I was only pretending to be stupid!"
"I'm only trolling! I'm not really thinking this!"
schrodinger's douchebag, if they're called out they were trolling
😂😂😂
More lies lol
anyways it was fun talking to yall im gonna go set up a different bot byee
Have at it chief, and good luck!
:white_check_mark: misha.kozlov_ banned from the server! :airplane:
@worn burrow
I heard that the motor is on vacation. Is this true?@worn burrow @worn burrow @worn burrow
@sage flint @sage flint
Just answer our question instead of banning someone who speak the truth. This is my question!!! Support me
I need support
He was not telling the truth. He only spammed a bunch of messages and abused text formatting
Just check the #status channel
Reason for what?
Reason of offline
It would be nice if we could at least get some kind of timeline as to when we can expect it to come back online. 3 days offline is rather long.
One of the admins once told me that the actual devs and the mods here in the server don't have any real communication
And it would be nice to know why some shards are offline. (I'm gonna be frank, it's been a long time since I worked with shards, and I do not remember what they are, so idk what possible reasons can be)
So in all honesty, the admins/mods/whatever you want to call them probably don't have a real answer
Like they are doing the best they can
But they're probably just as in the dark
Delete the bot better if you are not going to fix it 🗣️
Other than that one that pushes people to pay for premium and they're the only admin/mod/whatever I've seen do that
Then I would advice to teach the devs communication skills. Cuz they're damn important.
when the bot will come online again?
Sharding is basically splitting bot hosting into partitions. There’s ongoing issue with the shards system causing some of the shards are down
Developers are trying to do their best to fix it
I think it's more that they just seclude until it's done honestly
But yeah the shard issue has been an issue for a while now
If you guys wanna chat about it, please move to #chat-en
This channel is not meant for chatting
@sage flint @sage flint @sage flint
As a quick question cause I think it's support related
Is there any chance that the shard system gets removed and reworked?
Because clearly this one is starting to fail
Or is it failing because they're in the process of reworking it?
@sage flint @sage flint
I heard that the motor is on vacation. Is this true? @sage flint @sage flint @sage flint
Can you then please at least ask them for a timeline. Every dev team I've worked with was able to give a timeline for any issue, so that should be possible here as well. Or give at least a status for whether they have located the issue and are working on a clear target. Those are things I need to know, since this bot is the core of my server, and because it is, I currently can't get any more server members, which is kinda killing me as a content creator😅
How to get yourself warnings and bans 101
@sage flint
(Partially same for this, I know this could be seen as breaking some rules, but this issue is actively harming my community, because of which I need to be able to give some kinda timeline as well
I don't think so, unless the issue turns out to be so serious that it will be required. At this point, all of our bots (free version, premium bots) use pretty same sharding system, and it is still working for premium bots. Of course, the public bot is much larger and demanding to host because it supports a much larger number of servers and users. Perhaps that's where the issue came from, that too many hosted servers and the public bot couldn't handle it and the premium bot works because it supports fewer servers. Anyways, we’re still working to bring the public bot online and make it stable as it was before
?
?
?
Issue still not yet serious???
Stop pinging me and use support channel in your native language- #support-ar
Do not spam and check #status
Thank you for a real answer on why the premium one is working more than the usual one
It's locked, open it
It’s locked for a reason
No problem
I don't know
Will try but last time there was no estimated time for they
But I do.
I do have to disagree with it not being a serious issue yet, but that's possibly me. There's tons of servers out there that are unable to function because the bot is offline. Pretty serious issue if you ask me. And when I try to subscribe to the bot, it straight up doesn't let me pay.
tell us then
I'd highly appreciate it if you get something, thanks.
I would consider the sharing issue to be serious as this happens on a frequent basis and for long periods of time
Offline for almost 2 days now?
n when i can transfter credits ?
This is the first time for me, so that's new information
And with a wide amount of people affected
This is very serious and no annoucnment on it?
In 18 days
Still no update on it or any cause found nothing after 2 days
This is probably the fourth or fifth time it's happened to me, but Probot isn't used often in my servers so it goes noticed a lot
For two weeks in my serv
Oh wooooow
18 days after creating new acc ?
Anywho I'm backing out of this channel, I have chores and housework
Have a good one lads
In what timespan?
18 days from today
Time to find a new bot to use i suppose
Anyone else having issues with probot not welcoming members to the server or whenever they leave server?
Wn would this issue be fixed
huh why?
Since about January
It's hard to tell if they're all from the same incident or just coming and going
@sage flint, sorry for the ping, but would you be able to point me in the direction of a fix for not being able to get premium?
Because transferring credits on new account is blocked for 30 days staring from date when you create an account
please set probot status to online
That's fair.
oooooo okay thx
Which payment method?
The latter part that is. The former is quite frequent then.
PayPal
The pop-up opens, and then closes without any interaction
Is probot down? im just getting interaction failed on everything
lmao
Bruh 3 days that probots been down
By the Archos, check #status before just posting!
The devs are picking their cracks
PayPal may not be working for you at this time due to too much activity from us. A lot of people have purchased premium etc via PayPal and we also made some refunds and they limited us. Try later or use credit card
Guess I'll have to try later then, as I don't have a credit card.
Is there any chance I can pay outside the website via PayPal and get the premium bot that way?
Unfortunately not
Guessed so, but couldn't hurt to ask :)
Ofc
Okay, then thanks for your time and help, and please, ping me as soon as you know any sort of timeline :)
You’re welcome
Hi
They are trying to fix it
Solve the server setup problem and what is the solution?
I didn't understand
How long will it take?
They bot is offline, that’s why you can’t reach the dashboard
?
There’s no estimated time
What is mean (rep)
We noticed that you are a premium user, for faster response go to #premium-support
I know how to solve Pro Bot problems. It does not take 6 hours to solve them
Hello! ~ o 3o
Is there any way that we could get an update on whether or not they've at least found the problem?
I know you're probably getting really frustrated with everyone else's frustration on the issue, (especially since I know a lot are breaking some of the rules in a way) but a lot of people rely on Probot for many things in their server, and some even pay for it, so I feel we at least deserve an update since its taking a few days now.. ; u ;
why is it workin in my friend's server and not working in mine?
Haha, I basically asked the same earlier. They're working on getting a timeline, but not certain they can get that either.
And I also asked whether they found/isolated the problem yet, but don't recall getting an answer to that.
Does your friend have premium?
offline
probably no
Mhm, probably his shard is fortunately not down
NICE
Was just about to say this as well XD
Staff has locked the chat
Why
@shadow copperthey fixing
Any updates yet
why do i only have access to support enghlish only
Do you have the "See all channels" setting turned on?
any news ?
#status my love. Please, don't just ask, but use some of that brain power of yours, and check the status first <3
They're trying to get a timeline, but nothing else really. .
is anyone having this problem on the servers i manage probot isnt working? please ping me when you guys reply <@&675070424748654593>
thank you!
Read the messages above yours
ah i see it now, thanks
thank you
Hello, does probot have this feature?
e.g: You don't have any role and you write something in #x then it automaticly gets deleted, unless you have the 'verified' role
You're welcome :)
Is probot not working or som
hello, ProBot is offline on my server, why? it not welcoming
i kicked it, invited again, still offline
Bots down for the 10th day in a row. Time to switch!
that ass is here online too
That's because some shards are down. If you are in a "bad" shard, that bot is down for you, if you're in a "good" shard, the bot will be working
Just check #status. .
what you mean "shards"
I have added a pro bot to my dc server but it is offline all the time, I can't wake it up with a command or from the website and I keep getting a message on the website to add a bot to the server but it is added to the server, I am sending a screenshot in the attachment
I'd cry if I was a moderator here, too many people asking the same questions. 😭
Yeah, same here!
p
It's a way to spread the load of the bot. I'm not in the best position to explain it though, but it's just so that the bot won't be overloaded too easily.
My probot is inactive. Its been on my server for a while but never wanted to use the server before now
Same problem as everyone else, #status
oh aight
#status :)
Hm?
A bit longer I'm affraid. 3 days. .
damn
nothing to do then?
Last I got was that they'll try to get a timeline, but that's all. We don't know whether they've isolated the problem yet or anything. . .
guys in my server probot not working why?
Nothing to do but wait indeed
goddamnit
For the love of the archons, please check #status before you ask, or bloody read messages before yours!
Us all bruv, us all
If only it was that simple! 🤔 Why have they not done that yet?? The perfect solution to a problem!
-# Please read this with all the sarcasm in the world, cuz it's NOT this easy
When can it be online
If only someone hadn't already said something about that, huh?
Guys I have a problem when I invite probot it joins but it is ofline
Hey um, in case it hasn’t already been said 37172727389371 times, the bots down 🤭
I’m sorry I could’t help myself 😭
If only there was a channel where the status of the bot was shown. Wow, so many people are having the same question and no one said anything yet??
Where is it
Someone has an alternative to Probot? Most important feature for me was that it gave an automatic role to newcomers
Of only I had eyes so I could search through the channel list!?
In other words use your brain and eyes, thanks :)
Why are you mad at everyone
js lock the channel stop annoyin ur self
- There's a channel called #status where it's been said that some shards are offline
- There have been offline shards for the last 3 days
- People ask the same question without using their brains, and actually looking through the channels to see whether there is a central space where updates on the bot status will be given
- The same question gets asked every 10 seconds now, and there's no one that cares to read 2 messages back. .
Nah, no need
Sorry
Oh, and then to add after you said "Where is it" I was like, bro, have you never heard of just looking through a channel list??
is pro bot prime online but free one offline ?
Yup, premium is a less used bot, which means that the shards are dealing with less load, so it seems. So premium has stayed mostly online, as well as some "lucky" non-premium shards :) (If that's how the whole shards bit works. Pls confirm with an actual mod if you want more accurate information)
ok so prime is working fine
Mostly, for what I know.
This person made a fake pro bot which caused me and several other people to get robbed. Please allow me to get my credit back. @glacial nimbus
and is there a yearly subscription for that ?
Stop spamming
Monthly and yearly
Anyone else having issues with the Dashboard rn?
May I be so bold as to point to their pfp?
#status <3
I am not spamming
what are the price
Thank you!
The Pro bot is by me offline
I saw that
#status as per 2 messages back :)
The bot is off wye
Oki :)
#status as well :) <3
You do, you send the same message twice in short period
When will he be back on? He's important on my server. He's constantly on the system, e.g. level, auto mod welcome, etc. need the
No eta for that yet
I feel your pain
Is pain
I do ok.
The longer the maintenance takes, the more we need the bot?
So it's eventually coming back?
Switch to Dyno...I did it and it was amazing!
I was robbed and scammed by a fake Probot @sage flint
I don't know, I want to know when they're coming back.
Be more careful then
same. I have my leveling on this bot and am switching to a new bot now.
I mean I lose 1b I know who stole this from me @glacial nimbus
@sage flint
Its hem
Okay, but we won’t do anything about that
We’re not responsible about user’s own credits
We do not take responsibility for what you do with your credits and who you send them to
How do you do nothing? @sage flint
It is supposed to be
No

I don't know him He designed a fake pro bot and I entered thinking it was the original pro bot
He stole from me. 970m @sage flint
Ok
I understand that, but as I said - we not gonna do anything about that as we do not take responsibility for what you do with your credits and who you send them to
It’s not their fault you got scammed, unfortunately they couldn’t do anything if they wanted to
I swear some people act like bots.
I’m fully convinced some are
Exactly.
Half of these profiles just seem so trolly, I don't know how most of them are server owners. 😅
Hi guys!
Can we stay on track? (Tha chat) If/when probot is back online, can we expect to have the data saved? The embedz, triggerz, and auto mod settingz?
Everything will be saved, so don’t worry about that
😭
Is there an ETA? I don't want to start over, but time will determine that
Yez I believe it will be zaved.
Not yet unfortunately
Okay. I appreciate ur help
My pleasure
Is there a specific time for the bot to come back?