support-en

[jovial radish]

Hello, ProBot is not working on my server.

The bot appears offline and does not respond to any commands.
When I try to access the dashboard, it says "This server requires setup."
I have checked and ProBot has all necessary permissions, including Administrator.
I tried removing and re-adding the bot, but it didn’t help.
On other servers, ProBot works fine, so the issue is only with my server.
This issue started about a week ago.
Could you please check if my server is blocked or if there is another issue?

Server ID: 730047305968910557
Thank you for your help❤️

[unkempt bone]

Good morning, regarding Ticket en-2436 i´m still waiting for a solution to get my payed premium2 subscription activated on my bot. As a technican i´m well aware that some times issues can happen and waited patiently 5 days for a solution. It would be great if someone is at last able to provide me a schedule, when i may move forward with the configuration of my server / bot. Thanks in advance... 🙂

[paper field]

Any chance for a lifetime subscription for the bot?

[cobalt zodiac]

How do I activate double xp roles

[livid hearth]

hey, make sure probot role above all the others roles

known issue, try later

known issue, wait until the bot becomes stable

Usage:
/points - see all points
/points [user] 1 - set the points of a user
/points [user] +1 - increase the points of a user
/points [user] -1 - decrease the points of a user
/points [user] 0 - reset the points of a user
/points reset - resets all points
/points [role name] - filters the points by a role
Examples:
/points @Tiger 1
/points @Tiger +1
/points @Tiger -1
/points @Tiger 0
/points reset
/points Admin

[livid hearth]

known issue, wait until the bot becomes stable

[upper moon]

How later? Seems it's been down for 3 days now

[livid hearth]

hey, we didn't received any news from our high Developers, so they are still working on it sorry for any inconvenience

[livid hearth]

yeah, it's a known issue devlopers working on it

[upper moon]

Kk, np just didn't wanna keep asking every 24 hours.

[livid hearth]

there is no feature like that in our bot unfortunately

[vale pelican]

Can I ask if there is a way to set another prefix?

Hello?

[tidal flare]

Hey, you can create aliases on the dashboard

in the command tab

[vale pelican]

Okay thanks

[lilac valley]

My probot is currently not calculating levels for users anymore, and I need to know how to make that function work again.

Someone pls help me

[warped cloak]

i want to Cancel my probot premium bot. How i can do this

[noble pewter]

is probot down? doesnt show images on my landing page in a server

Says its been down for 3 days?

[regal badge]

This happened to me aswell

I have never had this problem before

Hello, ProBot is not working on my server I just made. It works fine in my other server and there it is even online.

The bot appears offline and does not respond to any commands.
When I try to access the dashboard, it says "This server requires setup."
Help please

[tacit stump]

Is there a ProBot self hosting option available?

[covert scaffold]

My ProBot is offline and when i try to access dashboard it says "this server requires setup". It's been like that since yesterday, please help.

<@&675070424748654593>

[upper moon]

think lots of people are having this issue, the only answer is "wait"

[cloud valley]

.

I was muted for saying (.)

. Is not even a 1 language

[tidal flare]

What can we do about that?

This is a support channel

[cloud valley]

Yea ik

Nothing u are just kind : D

U replied

[tidal flare]

I don't know who muted you though

Are you sure you only sent . ?

[cloud valley]

Yep

In normal chat ;-;

[tidal flare]

Alright

[cloud valley]

Oh

[tidal flare]

Well idk

[cloud valley]

Ok nvm

Thank you

Sir/mam

[tidal flare]

[cloud valley]

You are famous 💀😐

I'm only 256 u 1.4M

[tidal flare]

let's head to #chat-en for this kind of conversation

[pearl basin]

Chat

Now what 🙏💔

[tidal flare]

Now you are block congrats

[pearl basin]

For what

I was explaining my issue

And I got blacked ?

And how in gods name I was trolling?

All I can say may god help them out

[pearl basin]

But what I did was never a trolling

[cerulean mountain]

i need help

how do i fix this

[hollow otter]

Hello, I don't know what it´s the problem but, before 10 minutes I could entered in the dashboard, now I could'nt enter, anyone knows what is the problem?

I try enter in another app but I could'nt

The page it's only loading

I'm waiting more o less 5-6 minutes but nothing

[bold gust]

There is a problem with Full Bot, we cannot transfer credit to other people.

[vale pelican]

Same here

They website probably crash

[cedar cobalt]

I can''t go on website too

[quartz solstice]

Is there anything wrong with the site? Can't get onto the dashboard.

[cedar cobalt]

same

i think no one can

i just messaged owners with @surreal jetty

[quartz solstice]

Oh alright!

Looks like it's working again?

Nvm, it just let me onto my dashboard, doesn't let me go to any servers :')
CORRECTION: Letting me go onto servers

[tidal flare]

I did not talked with you with the bot, so I can't really answer this. If you have been blocked there is a reason, we do not block for no reason.

[tidal flare]

Hey, @surreal jetty is only useful for all type of report not related to intern support

[tidal flare]

Glad to see it works now

[tidal flare]

Hey there, try to refresh the page

[tidal flare]

How can I help?

[lean badger]

:white_check_mark: @minaelhamy muted from the text! :zipper_mouth:

[grizzled wedge]

Hi everyone

[tidal flare]

Please do not send this everywhere

[grizzled wedge]

ok sorry

[tidal flare]

No worries

[hollow otter]

TY, I could enter now, ty for the help

[tidal flare]

No problem ^^

[pearl basin]

Ok thank you

[weak tangle]

@tidal flare not fixed

[torpid granite]

Is there a way to view the leaderboard of everyone's ranks in a server?

[quartz solstice]

Hey so I have a friend who got banned for doing self roles, is this a glitch or something?

[livid hearth]

Displays the most active members on the server
Aliases:
!top
Usage:
/top
/top (day / week / month)
/top (text / voice/ invites) (page number)
/top (text / voice) (role)
Examples:
/top day
/top week
/top month
/top text day
/top voice week 2
/top invites

[livid hearth]

hey, may you elaborate ? did our banned him ?

[rose eagle]

i just wanna ask if i can make shortcuts for cmds ?

[valid token]

Hey so ProBot was working absolutely fine in my server until 2 days ago in the afternoon when it abruptly went offline and regardless of what I do it still keeps saying this, and the bot remains offline.

[quartz solstice]

They said that they were just trying to do the self roles, I'm not sure who or what banned them. He said he got a message of some sort.

[kind sage]

can someone help me with a probot question?

<@&675070424748654593>

[queen anvil]

@cobalt ingot hello :D

[naive fable]

if I remove the bot and invite it back, will I be able to edit the previously sent imbeds?

My probot has been offline for multiple days now and still gives me this. Another person created a channel on my server, could it have been the catalyst for it?

[patent linden]

I set possible variations of "reason" for the /warn command argument, but nothing changes on the server when I enter this command. What should I do? Am I doing something wrong?

[rough shoal]

why isnt my subscription popping up? <@&675070424748654593>, <@&336913504051265537>, @tidal flare

[tacit matrix]

Im having the same exact issue

Not too sure what to do...

My logs stopped working etc any1 know of a quick fix? <@&675070424748654593>

[dusty token]

On my server the leveling system does not work so the roles are not assigned

[lucid reef]

@near canopy @flat spire we have this issue can u fix that asap ??? urgent

@tidal flare

@livid hearth

[worthy totem]

i cant find a server that i am a mod for on the dashboard we added the bot but i cant find the server what am i doing wrong?

[trail horizon]

alot of people have been having this issue including myself

[ashen osprey]

for some reason this bot just does not work for one of my discords it says this app is not responding

[upper moon]

Scroll up few dozen others with the same issue

[left ridge]

i got the same issue

[warm kraken]

It says bot needs setup

How do I do that

[brave topaz]

@valid token @naive fable @tacit matrix @ashen osprey @left ridge @warm kraken If ProBot is offline on your server you can just wait.

This is a known bug.

[warm kraken]

Oh thank u

[brave topaz]

You need admin perms

[left ridge]

nuh uh i require a fix NOWWW..

no im joking

[brave topaz]

You could buy the premium tier 1 if you need to fix this asap
https://probot.io/premium
Otherwise you'll need to wait for an undefined time for this to be resolved.
-# Next time if you ping individuals for support, it will result in a moderation.

[rough shoal]

@brave topaz, <@&675070424748654593>, @tame shard, @tidal flare i still have this problem

[primal hull]

Hello i want to ask, probot on our server is offline, doesnt respond and i cant even acces dashboard and it says that server needs setup.
It worked like day ago but now it doesnt.
Is there any way to fix it?
Thanks

<@&675070424748654593>

[nocturne flax]

ProBot in my server doesn't work anymore and it doesn't give levels and member role, it says that my server need set up but I already did long time ago anyways i tried to do setup again but it doesn't work. <@&675070424748654593>

[remote wedge]

Hello bro someone scaming me 800m and i dont know why im want he get my token account and he scam 800m and he now dont send help pls
<@&675070424748654593> @brave topaz

[brave topaz]

Use your main language support channel; #support-ar

[brave topaz]

Some clusters are down, you can just wait.

[brave topaz]

Some clusters are down, you can just wait.

[remote wedge]

bro what someone scaming me hellpp

if you can

if you want proof

Come dm

[nocturne flax]

Okay thanks

[brave topaz]

Again, use your main language support channel, someone will help you in #support-ar when available.

We don't provide DM support.

[brave topaz]

Anytime.

[remote wedge]

Ok

@brave topaz

You can help?

[upper moon]

Can you read his response to you?

[lethal escarp]

How does the star board work?

[cloud valley]

U can do/help probot

[lethal escarp]

Ok

[cloud valley]

Hope so it works

[lethal escarp]

It didn’t but that’s anyways

[cloud valley]

Lemme find explain what u need exactly

[lethal escarp]

I set the start board up I just needed clarification on how it works like is there a command ,etc….

[cloud valley]

What is js starboard

Can u please 🥺

[lethal escarp]

It’s something new that pro bot offers seems to be like a leader board to display most active members or members who have the most stars

[cloud valley]

Ohk

[lethal escarp]

How you accumulate stars or display the board idk sadly

[cloud valley]

Wait

Here you go

They removed links

[lethal escarp]

Thx 🙏

[cloud valley]

No

Np*

[brave topaz]

Read the channel topic if you’re going to help

[cloud valley]

Oh let me read sorry if i made any mistake

[brave topaz]

No worries, just wanted to let you know

[cloud valley]

Ok sir thank you

[cloud valley]

It's support - english

I can't find any problem can u please sir

[cloud valley]

Thanks 🙏

[worthy totem]

Oh ok like that’s more than just making someone a moderator correct?

[brave topaz]

Correct.

[brave topaz]

Np.

[worthy totem]

Thank you so much 😊

[brave topaz]

Anytime!

[untold lion]

hello

please can someone help

ive deleted probot from my server but my friends still cant send gifs even though they have roles and permissions

[brave topaz]

Head to your server settings > safety setup > automod and delete all rules created on that section.

[untold lion]

but automod and safety setup are like 2 different sections

altough it works

thank you 🙏

[hollow plank]

Can someone tell me how can I make the welcome message in an embed?

[nocturne flax]

🇺🇸 | Hello @hollow plank,

Thanks for reaching out! A support team member will be in touch shortly to assist with your (Welcome & Goodbye ) further assistance request

[tidal flare]

Hey, you can't.

[opal flint]

Hey @tidal flare

I have a question

[tidal flare]

Hey, please head to #support-ar

[opal flint]

They didn't help us

Sorry

[tidal flare]

Then wait for another staff to help you.

[opal flint]

It's urgent

Someone updated the dashboard without roles

@tidal flare

[tidal flare]

Stop mentioning me!

I highly recommend you to head to #support-ar

• Direct mentions aren't allowed according to the first rules in #573048403429425162

[tired smelt]

Hello, is there an active admin? I am encountering an issue.

@flat spire

[livid hearth]

hello, may you state your issue here. no need to mention admin’s/Mods

[tired smelt]

My issue is this: I set up a level system in a Discord server, with roles from level 10 to level 100. I set the level adjustment on the website, but when I tested it, at level 10, it grants all the roles. What could be the reason for this?

[tidal flare]

May you show a screenshot of the setup please?

[tidal flare]

Click on the "Remove with higher reward" button, to only show the last level role

[tired smelt]

I tried that as well, but even then, when it reaches level 10, it grants the level 100 role.

[tidal flare]

I am not sure to understand.. You have attributed the level 100 role to level 10.

[tired smelt]

No, I set the level 10 role for level 10, but no matter which level I skip, it grants all the level roles.

[tidal flare]

it doesn't seem like it is, according to your screenshot

[tidal flare]

Yes, you have set for the level 1, not 10

[gloomy shuttle]

What is a Starboard? and how do i use it

[tired smelt]

Was it supposed to be like this?

[tidal flare]

Absolutely

[tired smelt]

Ah :D Totally my fault, sorry about that.

[tidal flare]

No worries, have a great day!

[livid hearth]

hello, check here

[tired smelt]

Thanks, you too.

[gloomy shuttle]

Thx

[naive sentinel]

Hey, my bot is broken, How i can repair it ?

<@&675070424748654593>

[grizzled wedge]

Hi

[open cairn]

<@&675070424748654593> or <@&675070381861634048> why can't i take my daily reward ?

[primal hull]

How long it usually takes?
Thanks

[brave topaz]

No ETA

What do you mean?

[brave topaz]

Did you need help?

[brave topaz]

Head to your main language support channel and don't mention both roles - #support-ar

[open cairn]

ok sry

but how i send credts ?

[mystic vortex]

Hey, my bot is broken, How i can repair it ?
<@&675070381861634048>

[primal hull]

<@&675070424748654593> How long it will take btw?
Thanks

[brave topaz]

Next time do not ping us two times, it's annoying considering we already answered you.

[brave topaz]

Head to your main language support channel

[turbid stag]

heyhey, when trying to send an embed message to a channel, it shows no channels, so can't send. Any known fix?

[turbid stag]

nevermind, a hard refresh fixed it now. Prolly needed some time.

Have a nice day 😉

[rough oar]

I'm trying to make a self assignable role embed via reactions but the roles are all outdated? how do I update them

[grizzled wedge]

yes

[tidal flare]

Hey, what do you mean by outdated? You can simply create a new assignable role setup

[rough oar]

As in the roles look different now, I've added new ones but they dont show up on the list?

[tidal flare]

Make sure the ProBot role is higher than the role you're trying to select

[rough oar]

It's the highest role, the roles are still not updated

[round sonnet]

will we be notified in https://discord.com/channels/224308865427046402/971004948424830986 if there are any fixes?

[brave topaz]

No, you won't be notified anywhere I'm afraid.

[round sonnet]

oh

so i just

guess when it works ig

thx

[supple pebble]

Why the bot is offline in my server?

[brave topaz]

Known issue, you can just wait

[supple pebble]

It’s from two days

[round sonnet]

they are trying their best for sure..

[supple pebble]

I hope so

[unreal mirage]

On one of my servers the bot stopped working 3 days ago, does not respond to commands and does not appear on any channel. Although the settings have not been changed, there are permissions to view channels and administrator rights.
Server ID: 418382286317158410

[round sonnet]

why not just read the chat

someone asked the same thing a few messages above 🤷

[unreal mirage]

The bot is offline in the screenshots above, and mine is online, but it still doesn't see the channels... I'm seeing this for the first time)

[round sonnet]

i mean its obv sth is wrong

[unreal mirage]

ok thanks

[primal fossil]

hello i just received some credits and the bot messaged me but when i try to use the /credits command it says i have none

[trail horizon]

many people asked the same thing

like the bot has gone offline in alot of servers

we just have to wait

[tidal flare]

Exactly

thanks for understanding

[round sonnet]

⬆️

[sage flint]

You got the credits, but you're blacklisted

[nocturne flax]

When will bot be updated ?

[dusky remnant]

Probot is offline, why is that?

[brave topaz]

Known issue, you can just wait

[brave topaz]

Not a public info

[zinc niche]

I cant add the bot to my server it just keeps saying this server requires setup

[signal temple]

why did i have already set up the bot to track and level voice xp but the bot didnt automatically give the role? the bot also has the admin role

[random dove]

does the probot play music

[livid hearth]

invite the bot using this link : https://discord.com/oauth2/authorize?client_id=282859044593598464&scope=bot+applications.commands+identify+guilds+applications.commands.permissions.update&response_type=code&permissions=2080374975

[livid hearth]

make sure his role above all the others roles

[livid hearth]

unfortunately, music is no longer a thing in our Bot application anymore

[signal temple]

his role just under the admin role

above all

[livid hearth]

is the bot offline in your server?

[signal temple]

should i kick him out and re-invite?

[signal temple]

still online

he still checks the msg level

[livid hearth]

yes, you can try

[signal temple]

but the voice level is not

okay ill try that

[livid hearth]

for the voice level, they must be active in the chat too, to let the bot fetch their levels

[signal temple]

oh, so they need to chat too? not just stay in the voice room?

[livid hearth]

yes, exactly just a couple of messages

[signal temple]

okay thanks, i will test it

[livid hearth]

np

[tough sphinx]

Hello

@livid hearth

Probot does not work in my Server

[somber crest]

What is the solution?

[upper moon]

This is basically the same issue mentioned for the last week in this chat.

[upper moon]

There isn't one. We have to wait it seems.

[livid hearth]

the only solution is to wait until the bot becomes stable

[topaz warren]

Me tou

[upper moon]

you and litterally a few hundred other people. scroll up.

[onyx plover]

When someone joins the server earns levels gets on the Leaderboards then leaves or gets banned
how do you remove them from the leaderboard? It says that they have to be in the server to reset their XP manually? Anyone know another way around this?

[compact current]

so I setup the welcome on my server

with the image and all that

yet it did not work when I tested it

[nocturne flax]

Are they even working on it?

[tidal flare]

Like you were just told, that's not public information.

[wintry fog]

Why's the bot offline

[brave topaz]

known issue

you can just wait

[formal night]

yea , he's right why is probot offline ;~;

[brave topaz]

show your setup

[wintry fog]

Idk it, just joined

Oh nvm I'm dumb

[hot root]

Hello! I have an issue with the ProBot. It is available on other Discord servers, but on my own server, it is not accessible and does not respond to anything. What could be causing this?

[upper moon]

read above

litterally the guy above you asked about the same issue

[stone nymph]

Why it keeps showing this in the website?

[hidden grail]

Yo

[hollow loom]

Repost, its my problem too.

[floral beacon]

Hello i have problem

I subscribed to the premium bot and it didn't arrive, it took me 5 days I think, I contacted the support bot and the Arabic support, but the bot didn't arrive yet and I asked them to give me a temporary premium bot until I get my own bot, they said no but I don't know what to do, give me your opinion

[dim breach]

heej man is there already a small updat about the image not loading in the onboard channel?

[tidal flare]

Hey, make sure the image takes less than 1MB

[pseudo vale]

my level/xp not going up :/

[tidal flare]

You already have a ticket, please stay patient.

[tidal flare]

Hey, may I see your setup please?

[pseudo vale]

I didnt get what you said

[dim breach]

cool thanks, is there wa channel or way i can follow the ticket status?

[tidal flare]

It has been reported, thanks for your patience

[dim breach]

sure mate thanks alot for responding and not gorgetting me 🙂 have anice evenign!

[tidal flare]

What do you mean by the ticket status

[pseudo vale]

what do you mean by setup? :/

[tidal flare]

I was answering someone else

[tidal flare]

On the dashboard

[dim breach]

ow haha i was thinking about the status of the image i was reerring to haha

[pseudo vale]

for leveling?

[tidal flare]

nono haha, I meant ProBot itself

[tidal flare]

yes

The leveling system

[ancient pollen]

how do i set up welcoming msgs ?

[round drum]

@tidal flare

Hi

I don't know why I can't go to settings Pro bot and Pro bot is offline in my server

[tidal flare]

On the dashboard, in the Welcome & Goodbye feature, you can enable it, put a custom text or image in it ^^

[tidal flare]

Hey, it has been reported, sorry for the inconvenience

[ancient pollen]

oh thanks

[hot osprey]

the bot is offline on my server whole day, it gonna take a lot of time to repair ?

[fleet cedar]

hello why all people have 100+M???

[junior stream]

The bot hasn't been working in my server for 4 days is something wrong with it?

The websites keeps saying This server requires setup

Is the bot shuting down?

[trail horizon]

No it's just crashed in alot of servers

we've been told to wait until it starts working again

pretty sure it just bugged out

[humble latch]

Same happening with my server bot isn't responding since a week.

[tribal glen]

Hello, I am experiencing an issue when trying to authorize ProBot on my Discord server. When I attempt to access your website or complete the authorization process, I receive the following message: "Sorry, you have been blocked. You are unable to access probot.io." I am unsure why this is happening, as I was simply following the standard authorization steps. Could you please assist me in resolving this issue? If you need any additional information, feel free to let me know. Thank you for your support.

[dusty basin]

@tidal flare hellooooo

[tribal glen]

guys why the /clear command is not working all the time? sometimes works perfectly sometimes is not

[dusty basin]

@sage flint

[ocean dagger]

the bot is not working

[dusty basin]

I have the same problem

[brave topaz]

@ocean dagger @dusty basin @humble latch @junior stream @hot osprey some shards are down so you can just wait. Developers were notified.

Pinging for support will result in a moderation. The support team cannot do anything about this.

You're using a free service, so patience is requested. If you're inpatient, buy the premium tier 1 version.

[dusty basin]

There is a cure

[ocean dagger]

I won’t waste my money on this nonsense; tell me something else.

[trail horizon]

🥸

[nocturne flax]

On the server dashboard it says "This server requires setup" I have authorised the bots and have gave it all the permissions why iam still facing this?

[upper moon]

yeah bro scroll up abit

[dire pilot]

Hey, I have a question about the daily rewards. When I try to claim them, it says that they are not available. Do I need to change any settings, or how does it work?

[nocturne flax]

When this get fixed

[upper moon]

who knows.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[round drum]

How I can fix it because I need to work

[topaz warren]

You fixes problème

[topaz warren]

You are fixed problème

[brave topaz]

Do not chat here unless you need ProBot support

[brave topaz]

#support-en message

[round drum]

@brave topaz ok but how long Ben it's taken long time

[brave topaz]

We don't have any estimated time

use your main language support channel next time please

[formal ocean]

How do you set up to see deleted messages?

[upper moon]

buy premium or wait. thats the answer youll get

[brave topaz]

we cannot provide any different answer, that's the actual situation im afraid

[brave topaz]

#faq > logs > 1

[dire pilot]

I wanted to buy a premium subscription 🥲 I tried using two different credit cards, but the website keeps saying “Sorry, your card cannot be accepted.”
What can I do?

[deft tide]

Pls help

The problem has been going on for a week and I have a large number of members on the server.

[brave topaz]

stick to #support-ar, do not crosspost

[deft tide]

Okay but can you help me?

[brave topaz]

no

[deft tide]

Ok

[brave topaz]

someone will help you in the channel i mentioned

[rough shoal]

I bought with paypal and i didnt receive the bot. (I got told in ticket it will take some time and i will get the time i couldnt use the bot compensated so no problem) I think payment services are down

[brave topaz]

we're just having issues with premium tier 2

[rough shoal]

oh ok

any updates?

[brave topaz]

stick to your ticket

[rough shoal]

ok

[modern elk]

when will the reputation points be back ?

[tribal glen]

guys why the /clear command is not working all the time? sometimes works perfectly sometimes is not. Still the same today... 😦

[reef heron]

Hi probot works in another server except our server
Our server has 10k members its been a week since he doesn't work
We need the bot for the xp,commands

[quartz solstice]

Hey so in my community server we have a bunch of different self roles and I've never really had an issue with this but in this server of mine the self roles aren't being given when you react to the message. Everything is being set up properly (to my knowledge). And it seems to just not be working in this server specifcally.

[junior stream]

Does that one work? I’ll buy it right now

[tidal flare]

You can use the reputation feature by being Diamond/Gold Membership subscriber

[tidal flare]

Hey, try to kick and invite the bot again

[old mirage]

Hey I have a problem with the subscriptions I paid and I didn't get the subscription

And I contacted with modmail but I didn’t receive any response for 3 days

Can you submit a report for me

[fresh briar]

Hello?

<@&675070424748654593>

[opaque shell]

Hi, i'm not sure how it works, but i have been charged 3 times for the monthly fee, and i can't seem to be able to invite the premium bot to my server

[valid token]

This has been like this since the 13th when is this issue going to be fixed?

[nocturne flax]

Do the devs even know about it

[sharp fossil]

Why my bot is not responding when user join the server I have on the welcome

[nocturne flax]

It's down

[sharp fossil]

Why

Any reason

[nocturne flax]

Idk

[sharp fossil]

Only for me or

[sharp fossil]

Did your welcome command is working

[nocturne flax]

No

Nothing is working

[sharp fossil]

Oh

[sharp fossil]

Everything is working expecte welcome

[nocturne flax]

This is still showing

[rough shoal]

same

opened a ticket 5 days ago devs dont seem to care

[tame trellis]

Hi, looked in previous messages for an answer but didnt find one. I'm using the Log feature for Deleted and edited messages on my server, but I'd need it just for a few specific channels instead of all channels. Is there a way to limit it to those channels or exclude all the others?

[autumn crow]

how to fix this problem "try again later"?

I cant save the information in Streaming announcement

[tidal flare]

aware, it has been reported

[opaque shell]

so how do i invite the premium droid to my server, every time i try it sends me to the pay website

[olive blade]

i set up the bot in one of my servers, im trying to set it up in another but it keeps showing me this screen even after i authorized it and set it up

im not sure if im doing something wrong

could i have some guidance?

[wintry fog]

I think ik why it's shows this, the bot is offline and they could've detect the server's you're in and be able to manage through the bot, which is offline, so it won't show the servers (not able to see in what server's you're in because the bot is offline) and instead, say this

[olive blade]

are you sure the bot is offline?

[wintry fog]

Yes

[tidal flare]

It has been reported, thanks for your patience

[opaque shell]

it shows me the same, and whenever i try using the "premium" bot even after the website charged me 3 times, it still asks me to pay again

[tidal flare]

some shards are down

[wintry fog]

Did my answer to him helped though or not

[olive blade]

thanks!

[tidal flare]

Technically yes, but that's not the context here, appreciate your help tho.

I would recommend you to read the channel topic before helping, thanks :)

[autumn crow]

answer to my question too

plz

[opaque shell]

and mine pls

[viral wraith]

Probot on my server is appearing offline and not working. What do I do?

[wind raft]

Since when is the bot offline for me, can I still do everything?

Probot really needs to get a negative rating so that nobody uses it anymore!

[severe geode]

Hi, it says I need to select a message but I already selected the embed. And when I click on Select a Message nothing appears.

Could anyone help me?

[silver forge]

Hi, when you make your embed and write the message you have to put the message on your discord room

[worthy totem]

Hello wanted to ask i added the probot and i have set up certain tenor gifs the probot will respond with certain triggers. Atm the bot only responds to me and the owner. What do i need to do to have him respond to the members as well???

[severe geode]

thx bro

[mystic remnant]

Hello, i have voice levelling system on my server and some of the people will already have voice level 100 so i want to make prestiges is it possible to clear someones level progress back to zero?

should i use /setxp voice 0 or /setlevel voice 0

nvm i figured it out

[covert rain]

hello how can i fix this problem

[livid hearth]

hey, there is a known issue, wait until it becomes stable

[viral wraith]

okay

[livid hearth]

we have a critical issue right now, developers are aware of it, we still have to wait to get this problems gets resolved, sorry for any inconvenience

[livid hearth]

hey, you should fill all the description on the embed bracket

[livid hearth]

you should add permission to the @everyone role , that they can use slash commands

[livid hearth]

hi hi, wait until the bot becomes stable

[old mirage]

?Can you open a ticket for me @tidal flare

[tidal flare]

what's your main language?

[old mirage]

Arabic but np I can speak English

[tidal flare]

I'll create an arabic ticket for you so the arabic team will be here to help

[old mirage]

Thx I really appreciate the help and what you’re doing

[barren sable]

anyone having issues uploading a gif to an embed?

[tidal flare]

Make sure your GIF isn't too large

[barren sable]

whats the maximum?

[tidal flare]

Try under 1mb

[barren sable]

perfect! ty

[round drum]

@tidal flare hi

[brave topaz]

i wouldn't ping for support

what's up?

[valid token]

idk

[brave topaz]

they do

[valid token]

do u guys know when it will be fixed because its like this in 2 of my servers

[brave topaz]

no unfortunately

[cyan lagoon]

Hello! I've been trying to add a Twitch notification since yesterday but I get an error and a "Try again later" every time. Can someone help, please?

[brave topaz]

known issue

[round frost]

My friend gived me credits but i didnt get it

[lethal stone]

!credits

[long lark]

What are the reasons for the blacklist?

@brave topaz

[brave topaz]

Reasons that may lead to your account being blacklisted:

• Spam on servers
• Selling credits/reputation for (real money, convertible cryptocurrencies, phone balance)
• Posting ads to sell credits/reputation for someone else can also blacklist your account
• Creating a reward system for invitations using credits
• Being in suspicious servers (spam servers)

You can appeal by sending a DM to @surreal jetty

[brave topaz]

Do not ping individuals for support next time ^^

[long lark]

ty

[teal sigil]

Someone dm me how you do level up

[teal sigil]

@someone

Bru

[blazing shale]

by chating

[high vector]

<@&675070424748654593> Why has the entire bot stopped working for me

[tidal flare]

it has been reported, thanks for your patience

[high vector]

Can you maybe give more info or at least a status?

[tidal flare]

Some shards are down

[high vector]

ETA?

[tidal flare]

No ETA

[high vector]

RIP

Ping me if it's fixed ig

[tidal flare]

I will try to remember

[high vector]

now good luck with getting everything up lol

Ty for the quick reply

[tidal flare]

No worries, have a great day

[rugged bear]

is there a way i can make level roles like they marine team, they level up rookie to admiral, and pirate team: pirate to yonko?

<@&675070424748654593>

[covert galleon]

i can trade credits for items legally?

[tidal flare]

Hey, absolutely! You can create these roles in your servers settings, then go to the daashboard, and associate the roles you just made with the level you want!

[tidal flare]

I don't think you can.

[lilac vault]

Hello i can ask you? @tidal flare

[tidal flare]

Hey, just don’t ping me, state your issue first

[lilac vault]

Ok sorry , I just wanted to become a staff

@tidal flare

[tidal flare]

Do not ping me or you will be moderated

[tidal flare]

We are not looking for "staff" atm

[lilac vault]

Okay i’m sorry for waste your time

[opaque shell]

i still haven't gotten any answers to my 2 questions btw. Why have i been charged 3 times in a row, and why can't i download the premium Bot

if there's no bot then i want my money back

[nocturne flax]

What are the causes of blacklist?

[granite ravine]

hello can i asked why i'm still stuck on require server setup?

[brave topaz]

Reasons that may lead to your account being blacklisted:

• Spam on servers
• Selling credits/reputation for (real money, convertible cryptocurrencies, phone balance)
• Posting ads to sell credits/reputation for someone else can also blacklist your account
• Creating a reward system for invitations using credits
• Being in suspicious servers (spam servers)

You can appeal by sending a DM to @surreal jetty

[brave topaz]

Known issue - you can just wait for it to be resolved

[grizzled wedge]

How much time is left until I can transfer the credit?

@tidal flare

[craggy saddle]

Is smth wrong with the bot?? ive trying to use the dashboard for days now and NOTHING is working at all.

Stuck in a completely loophole, dashboard is saying "This server requires setup." i did the authentification dozens of times

[olive blade]

the same thing happened to me, i had it on one server and i tried to add it to a second server but it didnt work. It fixed when i removed it from one server and added it on the other server

[tranquil mantle]

the app died in my server. its just showing offline and im not sure why. it just went offline for no reason one day

[tall lake]

How can i use /starboard command ?

[sage flint]

There's no /starboard command, this module is fully configurable from dashboard

[tall lake]

Well, how do I know every user how many stars have?

[sage flint]

You can't really know that, we don't count it

[tranquil mantle]

any reason why probot is offline in my server? it has all permissions. it was working fine and then one day it just went offline and stopped working

[rough shoal]

Shards/Modules are down, if you buy premium 1 it will work

[tranquil mantle]

well it works in my test server but not my main server

[rough shoal]

Strange, its only some shards so maybe the one on your test server isnt affected

[tranquil mantle]

very odd

[mellow owl]

does credit daily works?

[whole temple]

can someone explain what are the things i marked do?

[zealous gazelle]

hi

I have a problem

[zealous gazelle]

fares

[whole temple]

mhm

[zealous gazelle]

arab

?

[zealous gazelle]

I have a problem

That's the problem.

[brave topaz]

https://discord.com/channels/224308865427046402/743365286132056094

[brave topaz]

you'll need a diamond/golden membership

[untold egret]

For /setxp command
Is it possible to raise the limit to more than 9500000?
I want to give someone 1m xp
For a accidental reset.
Help plz

@brave topaz

[pure lodge]

Hi, what size does the welcome image have to me for me to be able to upload it?

[tidal flare]

Have you tried doing this?

[tidal flare]

Hey, make sure it does not exceed 1mb

[high vector]

Just a reminder this is still not fixed

[plain ginkgo]

Hey is Probot down whenever I add to a server it doesn’t let me use dashboard it shows continue to Discord line it isn’t in server but the bot is in server

[nocturne flax]

How do I ping when there is a join?

[copper cedar]

Bot broken

[rugged bear]

<@&675070424748654593> Don't ignore this guy

[opaque shell]

they don't care, so i'll just go to my bank to get my money back, thanks though

[iron bronze]

hey how do i check if my account is blacklisted, and if so how can i un blacklist as I feel it was a false ban

[tranquil hinge]

Hi. A problem has occurred. Not so long ago, namely a couple of days ago, the ProBot stopped appearing online. It does not work and does not respond in any way, however, it functions fully on other servers. What could be the reason for this?

[iron bronze]

im having that same issue, apprenetly you could get blacklisted with no warning

[tranquil hinge]

And what could be the reasons for this?

[iron bronze]

idk, from what i read its anything that could be seen as spam in a server which is vague

thats what im assuming, might be wrong tho

[tranquil hinge]

Are there any ways out of the blacklist?

[iron bronze]

support tickets with danny

[tranquil hinge]

Okay, I'll try that

[tranquil hinge]

How do I start the ticket?

[iron bronze]

trying to figure it out

yeah can even use commands on my own server

[tranquil hinge]

I don't have commands at all

[lilac vault]

Hello

[dusky coral]

Hello probot isn't working for my (:

How did he mention?

[half turtle]

anyone having issues with the dashboard not loading?

[brave topaz]

@lilac vault ?

Head to #chat-en if you don't need help

[lilac vault]

Okay sorry

[brave topaz]

Dashboard not working & bot offline on some servers

This is a known issue that has already been escalated to our development team. Our support team cannot resolve it, so please avoid spamming our channels with the same question every day.

Remember, fixing issues takes time, and you're using a free service that we maintain and cover the costs for.

[brave topaz]

@dusky coral @half turtle @iron bronze see above

[iron bronze]

do you know when it might be fixed, like a estimation?

[half turtle]

Thanks, just loaded into the server. and check the announcements, channelog and status channels. I didn't see an update in there (unless i'm just missing it, sorry) Would be super helpful if the status was updated in there. 🙂

[brave topaz]

No ETA

[untold egret]

Yes and he can't give more than 950 000

[vivid geyser]

how do i set up the automatic welcome when someone joins

[floral beacon]

السلام عليكم

[nocturne flax]

go to the dashboard

[nocturne flax]

#support-ar

[vivid geyser]

i dont understand any of it

[nocturne flax]

watch a yt tutorial

[nocturne flax]

🇺🇸 | Hello @weak finch,

Thanks for reaching out! A support team member will be in touch shortly to assist with your (Frequently Asked Questions ) further assistance request

[weak finch]

Help, Probot is down in my server and not down in any other server, I do not know how to fix this, Can i have help please.

@frozen pilot (Please) (sorry for ping).

[brave topaz]

Read the channel topic if you're going to help

[brave topaz]

Read the pinned message. Do not ping individuals for support next time.

[weak finch]

But do you know what the problem could be? And sorry.

[brave topaz]

I'm not a developer.

All the info we can provide is on that message.

[weak finch]

Can I invite you to my server and you can maybe see if i did something wrong.

[brave topaz]

Did you read the pinned message?

[little inlet]

How can I clear messages from a channel /clear isn’t working for me

[tidal flare]

Is the bot online in your server?

[nocturne flax]

What that's helpful......

[tidal flare]

Avoid using caps

And read the pinned message to know more about ProBot

• do not ask for help in #chat-en, the one I'm sending this message IS a support channel

[leaden kiln]

Guys help me pls.
I wanted to check the bot's commands but realized that it was not online. When I went to the bot's dashboard and the server, I understood that it was not working.

[slim violet]

hello hope u are doing amazing

its been week that probot dosen`t work anymore in my server.. is it normal?

pls help me out 0_o

[brave topaz]

@slim violet @leaden kiln read the pinned message

[leaden kiln]

Thank you

[grizzled wedge]

@brave topaz

[grizzled wedge]

How long until I can transfer credit?

[brave topaz]

30 days

Do not ping me two times next time

[grizzled wedge]

I don't mean how much is left

[slim violet]

thank you ♥️
I understand that your team is working on this issue but is it possible to estimate how long this might take?

[brave topaz]

What do you mean then

Elaborate

[brave topaz]

No

[deep night]

hey fam,

I added probot to my discord but for some reason it's not working. the commands not workign and i invited to the other server. there it's not working not in my main one

[hearty meadow]

I am having this problem when I go to the website it shows server required setup and when I click on the server the app does not respond plz help me and suggest how to fix it

[hearty meadow]

@brave topaz

[brave topaz]

Pinging individuals for support isn't allowed, read https://discord.com/channels/224308865427046402/573048403429425162 if you don't mind.

You guys have a pinned message explaining the issue you're experiening.

[hearty meadow]

Well, I won't do it next time but please help me now

[hearty meadow]

..

[brave topaz]

Read the pinned message bro

[deep night]

....

[brave topaz]

Read the pinned message

I won't be here re-sending the same message everytime someone is too lazy to read a simple thing

sorry but no, that's not my job

[hearty meadow]

Read the pin msg

[hearty meadow]

Ohk I understand 👍🏽

[deep night]

where

[hearty meadow]

check on channel name and go to pins massage

[hearty grotto]

Hey pro bot in my server doesn’t works

[main solstice]

Dashboard not working & bot offline on some servers

This is a known issue that has already been escalated to our development team. Our support team cannot resolve it, so please avoid spamming our channels with the same question every day.

Remember, fixing issues takes time, and you're using a free service that we maintain and cover the costs for. If you need ProBot to be fixed immediately, consider upgrading to our Premium Tier 1 by clicking here.

By: Dymidless

[twin nest]

i have problem in welcome

@here

[smoky summit]

need help

[tidal flare]

hey, if you need help just elaborate your issue

[smoky summit]

well I just want to invite the bot to my server but it seems like the ip is blocked or idk

[tidal flare]

Try to refresh the page, if it persists use a different device or a VPN

[smoky summit]

i'll try and let you kmow

[tidal flare]

sure

[smoky summit]

can I send a picture here so you can see ??

[tidal flare]

sure np

[tidal flare]

Yeah that's what I'm talking about, so yeah try to refresh the page and if it persists use a different device or VPN

[smoky summit]

i used vpn and it's a new device for me

[tidal flare]

and you are still blocked?

try to access this way and tell me if it works https://probot.io

[tidal flare]

Hey, on the dashboard, in the Welcome & Goodbye category, make sure "When a user joins" button is enabled

[smoky summit]

se far so good thanks

[tidal flare]

if you don't know what it is, may you check on the website to be sure?

[tidal flare]

Is there an image attached to the welcome message?

[sinful robin]

Yes

[tidal flare]

Is it working this way?

that's great

[tidal flare]

Make sure it does not exceed 1mb

[smoky summit]

yeah with the link

[tidal flare]

glad it worked

[sinful robin]

It whas first sending the message but than It stopped

Can you maybe join my server to check it for me?

[tidal flare]

I can't do that for you, but try changing the image, then try again.

[coral sphinx]

my auto responder does not work

it was working fine and then stopped

[tidal flare]

Hey, is ProBot online in your server?

[coral sphinx]

yeah it is

[tidal flare]

Read the pinned message.

[coral sphinx]

i also gave it every permission

yeah sorry

i sent it to wrong channel and then tried moving them around

my apologies

do you have any idea why its not working?

[tidal flare]

For now we're still investigating the issue

[weak finch]

@tidal flare sorry for ping but i asked for help 6-7 hours ago and never got it. Can you help me please

[brave topaz]

Excuse me?

I answered you three times and you're saying you were ignored (?

[nocturne flax]

<@&675070424748654593> uhm my dashboard keep sayig check the browser console but when i fix the erorr, it keep doing that

[loud latch]

Hi, I'm Brazilian and I use Pro Bot a lot in my servers, but in some of them, it stopped working. I just joined the server— is there anyone who can help me with this ?

[weak finch]

It doesnt work what you told me…

[brave topaz]

What did I tell you?

[weak finch]

Look at the pinned Message

[brave topaz]

And did you look at the pinned message?

[weak finch]

Yes.

But like probot is offline.

What does a Pinned message do when the bot is offline

[brave topaz]

You can't read I guess

[weak finch]

I mis understood the pinned message.

I thought you were on about the one that pinged me…

I am very sorry.

[weak finch]

So like did it just start happening?

[glossy scarab]

سبعه و عشرين يوم ما يرد علي البوت

في مشكله؟

[brave topaz]

https://discord.com/channels/224308865427046402/743365286132056094

[brave topaz]

yea

[weak finch]

Oh dayum

[junior grove]

Hello support

[sonic imp]

Are there any problems with a probot dashbord?

[brave topaz]

Hi there. Did you need help?

[brave topaz]

Read the pinned message

[junior grove]

I need

How to changed

[brave topaz]

Using the /title command

[sonic imp]

thanks you bro

[brave topaz]

Both of you use your main language support channel next time - #support-ar

[junior grove]

Okay ?

Just ?

[brave topaz]

Yeah

[junior grove]

Ok thank you bro

[devout peak]

Probot Why Don't Run On My Server?

@brave topaz

[brave topaz]

Use your main language support channel #support-ar

[devout peak]

i'm English Man @brave topaz

[brave topaz]

No, you’re not.

[tidal flare]

with all my respect I don't think you are

Please stay in your main channel, seems like you have already talked here.

[devout peak]

No One Talk Here What I Should Make Now?

Can You Help's Me?

I'm Can Speak English

@tidal flare

[tidal flare]

Do not ping me or you will be moderated

And stay in your main channel thanks !

[devout peak]

This is main Channel

[tidal flare]

no

[devout peak]

Bro Pls Help Me

[lean badger]

:white_check_mark: **@techno2010 warned! **

[devout peak]

I'm Set All The Time Here Not In Support Arab

[brave topaz]

We won’t be asking you again.

Head to #support-ar

Not listening to the staff again will result in a further moderation.

[grim coral]

Hi Guys

[brave topaz]

Use your main language support channel

#support-ar

[grim coral]

This is My Mane channel

[brave topaz]

It is not

Listen to what we say if you don’t want to be moderated

Like the user above you

[tidal flare]

Is this your alt account or what??

[grim coral]

I'm Not Have Any Alt Account

[brave topaz]

Ok. Use your main language support channel, won’t be asking you again.

[grim coral]

Bro What You Talk About?

I'm Another Person

[devout peak]

@brave topaz Pls Help Me Bro

[lean badger]

:white_check_mark: @techno2010 muted from the text! :zipper_mouth:

[grim coral]

You mean this person who finished me?

[brave topaz]

Head to #support-ar, won’t ask you again

[grim coral]

Pro I'm Not Ar Man

Bro**

[tidal flare]

[lean badger]

:white_check_mark: @_a2mir muted from the text! :zipper_mouth:

[nocturne flax]

I have a problem using my visa card to join the membership

[plain fulcrum]

Guys

Anyone here is a spainish guy

[exotic depot]

<@&675070424748654593> Hi, how to fix probot offline and not working? on my other servers it works fine.

[worthy totem]

Could you explain that in a lil more detail like where do I go to add that permission and do I need to make a everyone role I’m sorry I been trying to to figure this out for days now

[tidal flare]

Hey, I would recommend you to read the pinned message.

[exotic depot]

thanks

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[stone nymph]

Why it keep saying this even I clicked the continue to discord and

[fluid tapir]

Hello, I have a server and probot It doesn't work, I need help

[nocturne flax]

well we be notified when the issue is fixed?

[arctic hornet]

hello, messages on my server are deleated due to pro bot, how can i fix that?

[bronze lance]

Please help

[brave topaz]

No

[brave topaz]

How do you know ProBot is the one deleting them?

[brave topaz]

No

[brave topaz]

Read the pinned message bro

[bronze lance]

@brave topaz please I have already given permissions and it does not work, you are right

[brave topaz]

Read the pinned message

[brave topaz]

Do not ping for support

Check your role list

[bronze lance]

How?

You will explain

?@brave topaz

?

[brave topaz]

#انذار @bronze lance Pinging for support and not using their main language support channel after a verbal warning.

[lean badger]

:white_check_mark: **@oliwierjenek_ warned! **

[nocturne flax]

Can you ping me when the issue is fixed

[brave topaz]

No

[brave topaz]

Why do you need to be pinged when you can check when the issue is resolved just running the ping command on your server for example

We cannot notify hundreds of people

And developers do not tell us when the issues are resolved

[nocturne flax]

Im only facing the dashboard problems

[bronze lance]

Will you join my server and help me do this because I can't do this

?

[brave topaz]

What is your main language?

[bronze lance]

Polish

[brave topaz]

Head to #support-int and state your issue in Polish then

[lilac cedar]

Hi

My bot is broken for a month what is the reason?

[sleek flame]

how i can fix this problem

[brave topaz]

Use your main language support channel: https://discord.com/channels/224308865427046402/743365286132056094

[brave topaz]

Read the pinned message

[lilac cedar]

ok and what?

[brave topaz]

What do you mean with what?

[lilac cedar]

i read the pinned message

[brave topaz]

And?

Doesn't that answer your question?

[lilac cedar]

maybe yes

[sleek flame]

@brave topaz im using my main language

[brave topaz]

?

[sinful solar]

How can i fix the anti spam

[drifting wren]

Hi, I have a problem with the bot. It doesn’t show as online and doesn’t send any data to the server. On another server, it works normally.

[brave topaz]

Read the pinned message

[brave topaz]

What exactly are you having with it?

You didn't provide any details

[sinful solar]

People can send link of servers in mines

[drifting wren]

Nothing is happening, it's just been offline since yesterday, and I don't know why.

[supple pebble]

What happened about the offline bot ?

Why it’s still offline

[plain kernel]

Does anyone else have a problem with reaction roles? The buttons don’t work.
We need Probot back online 😭

[quaint sentinel]

We are working on it, sorry for the inconvenience.

[brave topaz]

Read the pinned message

[brave topaz]

I wasn't replying to you. Your answer is in the pinned message on this channel.

[brave topaz]

Is ProBot offline on your server?

[drifting wren]

Okay, but I don't understand how it's online on two servers and offline on one.

[brave topaz]

Shards ✨

[sinful solar]

Yes

[brave topaz]

Read the pinned message

[opaque shell]

Anas — Today at 9:58 AM
Premium Issue: We are aware of the ongoing premium custom bot issue where a custom bot isn’t being assigned upon new subscriptions. We have informed the team and they’re working on a fix. We apologize for the long inconvenience this experience caused and appreciate your patience.
Please open a ticket/or mention a staff team to do so, so we can issue a bot once this issue is fixed.

Any further updates will be added to this message

So how am i supposed to mention a staff member if anytime anyone does that they get threatened with a ban?

[ocean swift]

We’re just supposed to wait aimlessly with no updates or people reaching out to us for weeks on end buddy

[opaque shell]

so the time that's being consumed from my paid subscription just dissappears

[ocean swift]

When I try to get comped I’m told no.

Don’t really understand the dynamic of the way their staff operates

Not individually I’m sure they have good people

[opaque shell]

at least they say no to you, anything i've asked is just ignored

[ocean swift]

But as a unit, yeah I think they should work on how they deal with their PAYING customers. Instead of trying to add new features. Maybe focus on making the current features work

Makes no logical sense

[opaque shell]

making the thing i paid for work, can't even download the premium bot and the basic one doesn't even work properly

[ocean swift]

Same man, same

[dusky remnant]

Pro bot on my server have been offline for 7 days, so I can't use them. Please tell me how to solve it

[brave topaz]

See the pinned message

[sonic imp]

this error from your server or from me ?

And what the solution?

[lean hare]

daily not work ?

[silver compass]

Hi

[livid cedar]

Question are there more people that are not able to add new twitch connections to the bot ?

i get asked to add this so a new streamers server but what normally is a simple job now keeps giving my the Try again later error every time

[brave topaz]

That's a global issue, you can just wait for it to be resolved.

[brave topaz]

Do you need help?

[brave topaz]

Only for diamond/golden membership subscribers.

[livid cedar]

thank you any ETA on this

[brave topaz]

Use your main language support channel - #support-ar

[brave topaz]

No ETA unfortunately

[livid cedar]

no problem thanks for the info ill relay it to the streamer

[vagrant yacht]

How I set It up?

The bot

[brave topaz]

#faq

[vagrant yacht]

What do I click

[brave topaz]

That depends on what you want to setup

[vagrant yacht]

The GSW

Hospital thing

[brave topaz]

What?

You know what ProBot is?

[vagrant yacht]

Yea

There’s different uses

Look

@brave topaz you see

[brave topaz]

Yeah, you should click on the auto responder option, the second one

[nocturne flax]

The bot is working on the remaining servers, but my server doesn't work.

I was trying to get the bot out of the server and back in, and the same problem still exists.

@brave topaz

[brave topaz]

Read the pinned message

[nocturne flax]

where?

[nocturne flax]

Do you mean I should buy the premium version?

[nocturne flax]

I don't have enough money saved to buy it

[brave topaz]

You'll need to wait for our developers to fix it then.

[arctic hornet]

bcs it says that probot blocked the message

[lilac vault]

How do I become an Admin on Probot ?

@brave topaz

[brave topaz]

You cannot

[lilac vault]

Why?

[brave topaz]

Server settings > safety setup > automod

[arctic hornet]

okay thx very much<3

[brave topaz]

We're not looking for new support members, and you can only be an admin if you're a support first.

[lilac vault]

Can I ask you?

[brave topaz]

No prob!

[brave topaz]

Ask what?

[lilac vault]

How can i do that?

@brave topaz

Why are you asking me?

@main solstice

Can I put my photo on my profile in Probot?

[livid hearth]

hey, only for https://probot.io/premium users

[livid hearth]

you should subscribe to the Tier 2, but be carful ! there is critical issue read #status

[lilac vault]

@livid hearth

Or I can put any picture I want

[livid hearth]

be careful, brotherly advice no need to provide your picture in discord, stay safe, you cant do that for the moment if your are not a premium Tier 2 subscriber

[lilac vault]

Okay I’m sorry

[livid hearth]

no worries mate

[lilac vault]

Thank you

[unborn jungle]

what permission is needed to get access to dashboard

added bot to the server and it isnt showing in dash

[hallow linden]

My Discord doesn't work with the Probot bot. How do I fix it?

how to fix

[cold panther]

How do I set up probot to show server logs

[brave topaz]

https://discord.com/channels/224308865427046402/1303420721543909457

[brave topaz]

Read the pinned message

[brave topaz]

Admin perms

[cold panther]

Oh sorry, thank you

[hallow linden]

I upgraded to Premium Tier 1 and the bot will be online, right?

[brave topaz]

Yeah

[old mirage]

I’ve already reported the bot issue over here: https://discord.com/channels/224308865427046402/665036485132550154. Do I still need to open another ticket to get my subscription?

[lean badger]

:white_check_mark: fedisayadi banned from the server! :airplane:

[tribal glen]

is every bot fixture not working? Since i added probot to my server it never worked. There is something wrong with the settings or the bot is just having issues?

[compact current]

my current welcome cards arn't working

any ideas why?

[split pumice]

when will the twitch announcement gone work? been waiting for 3 months....

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[tidal flare]

Hey, this feature is currently disabled due to some communication issue with Twitch.

[nocturne flax]

🇺🇸 | Hello @glad current,

Thanks for reaching out! A support team member will be in touch shortly to assist with your (Level System ) further assistance request

[lapis nacelle]

when I’m done with making self assignable roles, how do I send them in the channel I want them in?

[winter verge]

How do I add a server emoji into the welcome message?

[hybrid surge]

yo how do i make the bot say welcomes and goodbyes

[brave topaz]

#faq > welcome & goodbye > 1

[brave topaz]

To add custom emojis on embeds

1. Go to your discord servers chat,
2. If you're on mobile discord use the emoji you want to add use on embed in between `` symbols https://imgur.com/F2ckAUV
   if you're on pc use your emoji and put \ before it and send it https://imgur.com/XjCo32W
3. Copy the sent message and paste it on dashboard with the message that you want.

[brave topaz]

Did you send your embed?

[lilac vault]

@brave topaz

[glad fog]

i used to have probot in my server, then it just stopped working and it told me in the dashboard that i needed to set it up again, when i clicked set up it asked me to give perms even if the bot already had it

i kicked the bot (kick not ban) and now i cant even add him no more

how do i fix

its pretty urgent as i have a giveaway going on in my server and i need probot to work

<@&675070424748654593> can anyone help?

[brave topaz]

Read the pinned message

[brave topaz]

?

[glad fog]

thats the first time i mentioned

[brave topaz]

That's not the reason I asked you to read the pinned message, which is different than the channel topic

[glad fog]

oh shee

thanks!

[thorny leaf]

Hi

[tidal flare]

Hey, you need to create aliases on the dashboard to make these kind of command to work.

I try to help you with the image only, but may you be more precise if I didn't solve your issue?

[thorny leaf]

Hey, I contacted the owner of the server and will get back to you!

[tidal flare]

Sure

[tacit stump]

Anyone know the cooldown thats between messages which give EXP to members?

[brave topaz]

The XP is awarded to users with a randomized amount after a cooldown period whenever they send text messages. Each message will contribute XP, but once a message is sent, there is a cooldown before the bot resumes awarding XP. During this cooldown, any subsequent messages will not count towards XP gain, regardless of their length.

[tame gate]

Hi. This keeps happening to me. It’s been doing this for two weeks. I can usually get it to work after a few tries. But it hasn’t let me login for over a day now and there’s a bit of urgency here. I need to get in today. Please advise. Thank you

[brave topaz]

Read the pinned message

[tame gate]

lol Ty. Should have checked that first

[tacit stump]

But how long is the cooldown? One minute?

[slow geode]

does anyone know whats wrong with my probot? its been offline for 2 days

[tidal flare]

hey, read the pinned message for more info

[distant tide]

The probot is offline in my server why?

[brave topaz]

read above bro

[brave topaz]

idk

[slow geode]

okay, thank you

[distant tide]

Where is this

[tidal flare]

#support-en message ..

[opaque shell]

maybe showing this will get me some kind of reply since i'm always ignored

Anas said in Status to open a ticket, i have no option to open a ticket or anything

and yes, i have read the pinned message

[tidal flare]

Hey, I have created a ticket for you : https://discord.com/channels/224308865427046402/1343244848672669798

[warm kraken]

There isnt any command that completely resets the roles of someone/everyone to the basic set roles is there?

[pure sand]

Bought premium to add to a server I'm part of, but when I go to the "Manage Premium" page where I'm supposed to see and invite the server I only see this

[junior stream]

So is the bot broken for both premium and free users?

[rough shoal]

open a ticket got the same issue

They will help you

(msg @surreal jetty )

[pure sand]

Thanks

[unique jewel]

How do i remove xp from people who leave the server