support-en

[sudden burrow]

no

[livid hearth]

you should add an alias as 'P' for the /profile command

go to https://probot.io/dashboard, select the server from the left side, go to the module of the command you want to add aliases (leveling system or utility module) then go to the command settings (edit) and add them

[livid hearth]

well, maybe it’s an known issue lemme deliver this to our developers to check it out, thanks for the report

[livid hearth]

👍

[elfin pawn]

how can i add alias?

[livid hearth]

read the message carefully

[livid hearth]

[elfin pawn]

but there is no option

[livid hearth]

may you provide some screenshots please

[livid hearth]

1. Go to the dashboard https://probot.io
2. Choose your server from the left side bar
3. Find command which you want add an alias to
4. Click edit
5. Provide an alias in aliases box and save changes

[livid hearth]

add the letter P then save changes

[elfin pawn]

Thank u so much

[livid hearth]

my pleasure, have a lovely day

[elfin pawn]

U too

[charred rivet]

Got resolved on its own

[livid hearth]

glad to hear that, have a good one

[charred rivet]

you too!

[nocturne flax]

So how can I get credit

?

[livid hearth]

Heyo! i suggest you to ask here #support-ar instead of using multiple support channels

[nocturne flax]

Well idk

Sure ig

[livid hearth]

thanks for your understanding

[cold thicket]

thank you for the answer!

[livid hearth]

no worries, glad to help

[mental arrow]

Hey can anyone tell me how to make the bot greet people

When they join

[livid hearth]

hi hi, https://docs.probot.io/docs/modules/welcome

[stiff ether]

hey, if you don't mind I have a question. We have probot in one of our own servers however the bot seems to be offline. We attempted to kick and reinvite it however it won't work. Any way to fix this?

[vast herald]

hi , welcome and goodbye isnt working on my server

is there anyone ?

[runic bluff]

I don't know why it gives me this when I clear.

[soft lichen]

Anyone able to help with this <@&675070424748654593> ?

It wont let me remove warnings for some reason

[vast herald]

<@&675070424748654593>

i need help with welcome

ive ste it up , but only good bye works , not welcome

[clear lagoon]

How to set up so if someone clicks on an Emoji it gives them a role,, example from another server<3 <@&675070424748654593>

[brave topaz]

https://discord.com/channels/224308865427046402/1303420721543909457, then click on self assignable roles. you'll see a guide there

[brave topaz]

show your setup...?

[brave topaz]

some shards are down, try again later or provide your server id

[brave topaz]

some shards are down, try again later or provide your server id

[brave topaz]

some shards are down, try again later or provide your server id

[fallow shadow]

Hi I subscribed to premium but did tier 1 by mistake, I tried to change this to tier 2 but it is still showing only tier 1 and I've been charged twice for the tier 2. Is anyone able to help me with this?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[vast herald]

it works without the image , but once i turn on the image , both message and image dont work

[brave topaz]

try using another image and make sure it doesn't exceed 1mb

[vast herald]

ok\

its 257kb

still not working

probot has all the permissions it rquires in the server

hello ???

[stiff ether]

1334898519273767027

that's the server id

also been waitin for like 2 days now

[faint yacht]

why is autorespond not working?

nvm it was muted

[vast herald]

I still haven’t got a response to this …

[pearl cedar]

.

@brave topaz

@sage flint

[sage flint]

?

[pearl cedar]

Can u give blacklist to someone?

[sage flint]

If you want to report someone, contact us via modmail

[pearl cedar]

Ok ty

[full stag]

I'm helping someone set up a server and the server isn't showing up in the dashboard, did I do something wrong?

[knotty stag]

hi, i resetted everyones xp but now its stuck at 0/max xp how to fix

[night comet]

@sage flint why I can't launch modmail?

Sorry if i disturb you

[full stag]

nvm sorted

[ripe terrace]

hello

ProBot is not assigning level roles in my server, but it has full admin permissions. The leveling system is enabled, and roles are properly set up, but it still doesn’t work. Other features like welcome messages work fine. Additionally, message XP is not increasing, but voice XP is working normally. What should I do?

[ripe terrace]

<@&675070424748654593>

[knotty stag]

<@&675070424748654593>

[ocean swift]

are you trying to make it give roles that are above its highest role

[pulsar sequoia]

Probot in my server don’t work why?

[tidal flare]

Make sure to set up both text and voice level in the same box

[keen crane]

<@&675070381861634048> يعيال ابي بريميوم بوت

[tidal flare]

#support-ar

[keen crane]

Ight sorry

[tidal flare]

No problem

[ripe terrace]

it only below the server owner and administrators

[ripe terrace]

Do both values need to be greater than 0?

[tidal flare]

Exactly

[obsidian orbit]

<@&675070424748654593>
Forwarding messages gets around delete discord links?

is there a way for the bot to see links inside forwarded messages

[humble mist]

halla

i want to by suport

[nocturne flax]

🇺🇸 | Hello @spark coral,

Thanks for reaching out! A support team member will be in touch shortly to assist with your (Premium & Payment Issues ) further assistance request

[scarlet aspen]

does premium come with also API

that way I can make a custom bot for my server that will use the probot

whatever yeah

a custom bot I see in premium

[spark coral]

How can i use the Premium Bot ?

[livid hearth]

hey, no, when you purchase the tire 2, you’re able to get a custom bot where you can change the name/pfp

[spark coral]

Because i didnt get any Acess

[scarlet aspen]

oh alr

[livid hearth]

https://probot.io/premium/manage

[spark coral]

But i buyed the Premium

[livid hearth]

are you able to provide the receipt ( not here, i’m going to open a ticket for you, so we could handle this together)

[spark coral]

Sure

[gentle kelp]

how do i reset voice and text leaderboard for everyone in the server (/reset voice all - doesnt work because they ask for 2 things)

[soft coyote]

I'm trying to link my account to chivalry 2 from my ps5 but its keeps trying to sign me in as a new person. Then it repeats itself asking if I'm a robot

[polar rapids]

Can I control the naming convention of a temp voice channel such as Room N where N is a sequential number?

[brave topaz]

Run the command two times mentioning @everyone in the target option

[brave topaz]

This is ProBot, we cannot help you.

[ripe terrace]

I have already set both text and voice levels in the same box. So far, I can't tell if it's working, but message XP is still not increasing.
What else can I try to fix this?

[shrewd bane]

how can i make instead of typing /profile just typing p and the command execute ?

someone help me please

[tidal flare]

May you send a screenshot of the setup please?

[tidal flare]

Hey, on the dashboard you can create aliases, so instead of /profile you can use "p" or "profile" or anything you want

[shrewd bane]

thank you

[tidal flare]

No problem

[ripe terrace]

But the dashboard is in Traditional Chinese, is that okay?

[oblique bronze]

Idk how to set this bot up at all

Can anyone help me please?

[polar rapids]

Guess when questions are clearly skipped over the answer means no.

[safe summit]

Good evening, a few hours ago, I created the custom command "genialidade" and "testes", however, none of them appear when typing the message.

<@&675070424748654593>

[tacit stump]

Is there a downtime on ProBot? Level related functions are not working

[noble otter]

i have this problem since a week

[unique lance]

<@&675070424748654593> probot sended an inpropriate invite to some body after they join my server, can some body explain what happen?

i dont wanna put the image in public chat

[unique lance]

<@&675070424748654593> same thing happen to another friend, i think some body hack probot or is use it to spam invites

[compact anvil]

hello

my other account got hacked so this is my new account and i can't use anything cuz it's new

this was my main acc @nocturne flax

<@&675070424748654593>

[brave topaz]

Your account, your responsibility. We cannot help you.

[compact anvil]

when probot gonna work for me?

after a month?

[brave topaz]

@tacit stump some shards might be down. Try again later or provide your server ID.

[lethal moth]

<@&675070424748654593> how can i cancel my subscription and claim to be refunded?

[brave topaz]

Opening a billing ticket

But you don't have any premium role so I'm not sure what you mean

[brave topaz]

Were you a premium user or something?

[lethal moth]

I bought that yesterday

[compact anvil]

i was not

but i bought pro bot premium for 1 server

my server

[brave topaz]

And what are we supposed to do?

Do you need to transfer the sub or something?

[brave topaz]

Give me a moment

[lethal moth]

sure

[split needle]

the bot has no feature of sending users a message on command. the only feature that could do it is with welcomer, so I would ask you to check if it has been modified without you knowing. you can also check who made the change from the control panel log on the dashboard

[brave topaz]

Stick to only one support channel. Cross post isn't allowed here.

[unique lance]

I can post the pictures but they did not come from my server and they do not come from servers that the people who receive them came from either:

[tacit stump]

Do I post the server id here?

[split needle]

tell them to check their server list, because the server where it got sent from is showing clearly in that message

[unique lance]

right, they did an they r not a member of that server

an that is not the welcome message for my server

[split needle]

and it's likely thier fault for authorizing their account to a bot/app that has the permission to "join servers for you"

[brave topaz]

Feel free to. However, you'll need to wait for ProBot to become online on your server anyways.

[tacit stump]

Ah okay, I'll wait then

[noble otter]

support ar did not give me any help they always telling me to wait so i well just give you the server id is that ok?

[noble otter]

probot is online in my server and still have the same problem since a week

[nocturne flax]

is discord bot down?

i cant use /help

its say fail application not respond

[brave topaz]

You guys can only wait. Developers have been notified.

[heavy pulsar]

ah same here.. seems the bot currently got an error

or is there another maintenance going?

[livid hearth]

as my colleague said there's a known issue and our Dev's working on it

[compact sable]

everytime i try to log into the probot.io website it always says that i have to verify my account but i enabeled everything in my account does anyone know how to fix my problem?

<@&675070424748654593>

[livid hearth]

hey, may you elaborate please, provide some screenshots

[livid hearth]

please use your main language support, no need to use multiple languages support, thanks for understanding, ahead to #support-ar

[compact sable]

They cant help me thats why im asking here

[livid hearth]

you will receive same answer in both languages, so be nice, and use your main language support next time

[compact sable]

alright so can you tell me how to fix it?

[livid hearth]

sir, please may you read my message carefully?

[compact sable]

just give me the way to fix it and its the end of the story

[livid hearth]

i can’t help you as my colleague @nocturne flax said in #support-ar , if you continue looping the same question! we will take action against you

[compact sable]

he said he cant help me ask someone esle

else\

[livid hearth]

you can search on google, need anything else let us know

[compact sable]

if google told me i wouldnt be here talking to someone who got the "support" role when they cant even help me

[livid hearth]

#support-ar

[knotty stag]

hi, i resetted everyones xp but now its stuck at 0/max xp how to fix

[tidal flare]

Hey, can I see your setup on the dashboard please?

[knotty stag]

hi, sure gimme a moment

[tidal flare]

Sure, take your time

[knotty stag]

this?

[tidal flare]

Yes, thank you. You need to set a specific level for the voice category in order to make the leveling system work properly.

[small helm]

How long does it take for Premium to be activated for credit card payments?

[tidal flare]

Hey, for now we're having issue with Premium. We would recommend you to wait before subscribing to it.

[small helm]

what if i did already😅?

[knotty stag]

i see

so voice level cant be zero? just confirming

[tidal flare]

If you set the voice level to 0 no xp will be added

[knotty stag]

i just want xp for my text but i resetted everyones xp using the reset xp command and now when i do /rank its saying 0/max

[tidal flare]

Are you texting enough on the server before doing the /rank command?

[knotty stag]

yeah

pretty sure

hold on i'll just keep texting n update you

[amber scarab]

how to set role manager only one channel or category? @tidal flare

[amber scarab]

For a role

[tidal flare]

I am not sure to understand you. What's your native language?

And do not directly ping staff members, as written in #573048403429425162

[amber scarab]

Persian
I mean how can i set manage role, for a role to work only in one category or channel

[tidal flare]

If your native language is Persian, please head to #support-int and someone will assist you there

[amber scarab]

Ok you didn't understand?

[tidal flare]

Nope

[amber scarab]

how to set role manager for a Role so that it only works in a specific category?
What about now
I translates it😅

There is no persian here i guess

[tidal flare]

No I still don't understand.
And yes there's actually a persian staff member, you just need to wait thanks

[amber scarab]

Ok thanks

[weary ravine]

Where do I get refunds? I bought Premium twice because I thought the website was lagging.

[livid hearth]

currently we're having a critical problem, therefore no new premium bot can be created for the time being. i’m going to create a ticket for you, so we could handle this together

[weary ravine]

thank you

[livid hearth]

np

[weary ravine]

Will there be a status update when premium bots are available again?

[somber aspen]

how do you set up the twitch?

i keep getting a try again later

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[livid hearth]

i have no clue, i will suggest that to the staff team, thanks 🙏🏻

[livid hearth]

hi hi, the twitch module is under maintenance, no eta when it will be fixed, because we reached the rate limit of the twitch API, sorry for any inconvenience

[nocturne flax]

no idea why

[tidal flare]

Hey, try to refresh several times. If it's not working wait around 30 minutes, or use a VPN

[nocturne flax]

ok thx

[kind marsh]

Hello

Why is the bot offline in my server and not responding any commands

Can anyone help me with this?

[keen osprey]

hi, same problem, if you find a solution, please write to me

[kind marsh]

Aight bud

[brave topaz]

Developers have been notified. You can just wait.

[kind marsh]

Ty bud

[distant raft]

What does "the Module of the command is Not enabled" mean

[tidal flare]

This simply means that the command isn't enabled

[distant raft]

And how can i able it

[tidal flare]

On the dashboard

[distant raft]

Explain

How

[nocturne flax]

try everything except vpn cus i dont have one any help? even gave it a couple of hours

[wraith vault]

What’s up with the bot?

It’s not working in my server

[fallen girder]

Anyone else seem to have an issue where your subscription renews and then you have to reinvite a new bot every time

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[proven shuttle]

<@&675070424748654593> I’ve set up Auto Responder in ProBot and added certain roles under "Disabled Roles", expecting the bot not to trigger responses for users with these roles (e.g., administrators). However, the Auto Responder still activates for these roles, which is not the intended behavior.

I have checked previous discussions in this server but couldn’t find a definitive solution.

Is this a known issue?
Or is there a specific permission I need to configure for the bot to properly respect the "Disabled Roles" setting?
Additionally, I noticed that when trying to enable Auto Responder for specific channels, there is no option to select forum channels, yet forum channels seem to be enabled by default. My alternative solution was to enable Auto Responder only for general chat and forum channels, but this doesn’t seem possible.

Is there a way to work around this, or is it a current limitation?

Any guidance would be greatly appreciated. Thanks in advance! 😊

[pulsar kite]

@surreal jetty

[livid hearth]

Hey there,

Thanks for reaching out!

1. Disabled Roles Not Working – If Auto Responder is still triggering for users with roles listed under "Disabled Roles," this is not expected behavior. A few things to check:

• you must know that if the Ownership/@ administators, has the Administaration perm, they can bypass the "Disabled Roles", and the bot will respond normally

2. Forum Channels & Auto Responder

• Currently, there’s no option to manually select forum channels

I’ll pass this feedback along to the team for further review. Let me know if you need any more details or assistance.

[livid hearth]

hey, check now https://probot.io/en/dashboard

[livid hearth]

hi hi, do you still have this issue?

[livid hearth]

we are currently experiencing a critical issue, therefore, no new premium bots can be created at this time.

[fiery imp]

the bot is online in my server but doesn't respond to any commands

@livid hearth

<@&675070424748654593>

[livid hearth]

hey, may you try now?

[fiery imp]

still the same issue

[livid hearth]

but you already got a solution in #support-ar why you are using this channel?
use your main language support channel please, do not use multiple support channels

[fiery imp]

he told me to wait
I didn't get a solution

[livid hearth]

then wait, no need to use multiple support channels

[fiery imp]

this aint a solution

ok

i'll wait then

[mighty pagoda]

can you guys help me with the self role funciton?
I just added the bot to my channel

I'm kinda confused with the embed and select message thing

[livid hearth]

hey, may you read https://docs.probot.io/docs/modules/self-assignable-roles and if you face any problems let me know

[mighty pagoda]

thanks, I'll look into it

[livid hearth]

np

[solar pike]

I've bought two premium bots but they're not showing up

[livid hearth]

currently we're having a critical problem, therefore no new premium bot can be created for the time being. i’m going to create a ticket for you, so we could handle this together

[scarlet sentinel]

I need one to help me

I have a problem with the probot

The bot doesn't work

In my server

[outer vigil]

<@&675070424748654593> Subject: Issue with ProBot Premium Gold Purchase

Dear ProBot Support Team,

I recently purchased Premium Gold on your website for $10 USD. The amount has been deducted from my account, but the Premium features have not been activated.

I kindly ask for your assistance in resolving this issue. Please let me know what steps I should take or if you need any additional information from me.

Thank you in advance for your help!

Best regards,
DIamondShadow

[brave topaz]

"Doesn't work" doesn't provide any details, we cannot help you...

[brave topaz]

I assume you mean premium tier 2...?

[outer vigil]

yes

[outer vigil]

Yes, that's exactly what I mean xD

[leaden marten]

why is probot offline in my server?

[dry citrus]

Hey

[leaden marten]

hey

[dry citrus]

How do I get a card?

[leaden marten]

????

[dry citrus]

Thanks

[outer vigil]

I found my mistake, but how can I invite the Premium Bot? I can't find it.

[brave topaz]

I'll create a ticket for you so we can take a look there.

[kind marsh]

I have the same problem

[stiff ether]

Its been a week and I still havent got a response. Probot is just offline in my/our server. I tryed to kick it and reinvite however it still has the same problem. May one of you help?

[stiff ether]

Still waiting on this as well

[brave topaz]

There's nothing we can do for now, just wait for the shards to be back.

If you buy the premium tier 1 (the prime bot) this should be fixed, that's the only workaround I can provide for now.

[tidal flare]

Have you subscribed to Premium Tier 2?

[kind marsh]

No

[tidal flare]

You were answering to a conversation about Premium Tier 2, that is why we got confused and added you in a ticket. If you're experiencing ProBot being offline, this issue has been reported, thanks for your patience

[nocturne flax]

i need help

#1337777959418990614

awnser please

<@&675070424748654593>

[wraith vault]

No

[stiff ether]

what the hell does a shard mean

and this doesnt make sense considering it's available/working in other servers

[sacred gate]

I click the "save" button, but it just doesn't save

[empty elm]

why is there plasma shooting out of the big lizard's ||(can't rember it's name)|| butt?

[keen osprey]

why is my bot offline?

[empty elm]

who knows

[mental trench]

السلام عليكم

[brave topaz]

#chat-ar

[brave topaz]

Known issue, you can just wait

[brave topaz]

Known issue

[lean badger]

:white_check_mark: **@kazuki_matsui warned! **

[keen osprey]

ok

[prime folio]

I've been blocked for 2 months, what do I do?

<@&675070424748654593>

90ee56edcd08e42d

@empty elm help plz

[empty elm]

what

how should i know that? I'm not a support

[empty elm]

is that id or something?

[prime folio]

who is a support?

[empty elm]

not me

how did you figure that I'm support?

[brave topaz]

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.
For more info, click [here](#support-en message).

@empty elm I know what I'm saying. Head to #chat-en if you don't need support. I also recommend reading the channel topic 😉

[empty elm]

yep, i didn't realize it, dumb on my part

[prime folio]

it's been the same for two months, why should I wait?

[prime folio]

nothing has been solved for so long I can't do anything with probot

[brave topaz]

Try using another browser/device or a VPN

This isn't something on our end

[prime folio]

I tried from my laptop and it doesn't work

[wispy anvil]

I bought Premium Tier 1 to access the locked features for my channel and its still asking me to but Premium to unlock those features. i need help.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[prime folio]

You didn't help me last time either, because every time I haven't been able to use Probot for 2 months and you say it's not from you.

@brave topaz

[mystic quest]

Hello I've already bought the premium tier 2 but when i got to manage premium nothing does actually appear so can someone plz help me?

<@&675070424748654593>

[prime folio]

after she said it, I still don't know what to do

[modern elk]

Hello

How can I change my profile's text

<@&675070424748654593>

[kind marsh]

there is anyway to fix that?

[polar prairie]

The Give Role Doesn't Work I've Sent The Command's Aliases But It Just Shows This But When I Use The Command (/role give Or /role remove) It Works

[night musk]

does anyone know what this means?

[brave topaz]

/title

[brave topaz]

Try using another browser

[brave topaz]

What's your main language?

[night musk]

ok

[brave topaz]

Just wait.

[brave topaz]

Which link are you using to access the website?

[brave topaz]

Use your main language support channel please.

[prime folio]

Topgg

can you speak romanian if you know it?

[night musk]

excuse me do i need admisntrator perms to manage the bot?

[polar prairie]

Eanglish

[foggy ingot]

Hello, i bought premium for my dc server but it didn´t show up whys that?

[misty shoal]

hi i have an issue with editing embed messages...
we've had this problem for a while now. Sometimes when we try to edit an embed for our self-assigining role message, it just gets overwhelmed and deletes the embed entirely or just stops editing it. i've waited, restarted everything, but it still doesn't work

• message content was originally empty
• embed has only title and description
• embed either disappears or stops updating edits
• message content updates just fine
• tried deleting the embed and rewriting it - didn't do anything
• web editor gives success notif on every action just fine
• this issue arises often when we overwhelm the system when editing self-assigning roles to the message

has anyone here ever had a similar issue?

[kind marsh]

i've waiting for a week 😃

[night musk]

excuse my guys what perms do i need to be able to access probot dashboard

since it won't allow me i have manage server though

[tidal flare]

Hey, you need to be admin

[night musk]

o ok, thank you

[thick crown]

why do i have a ban? i only wanted to open the site

[tidal flare]

Try to refresh the website, or wait around 30 minutes. Use a VPN if it persists

Or a different device

[thick crown]

i will try it thanks

[tidal flare]

No problem

[spark goblet]

hello guys, bot offline?

[tidal flare]

Hey there, this has been reported, sorry for the inconvenience

[spark goblet]

np hope u guys will fix it asap, have a nice day!

[tidal flare]

Have a nice day too, and thanks!

[polar prairie]

I Still Didn't Find A Solution For This Problem

[tidal flare]

Make sure the VIP role is not higher than the ProBot role

[polar prairie]

K Wait

[polar prairie]

It Worked When I Used The Command But It Doesn't Work When I Send An Alias

[nova swift]

i dont know why this is not availble

can i get the solution

[tidal flare]

Hey, as written, this feature is disabled

[nova swift]

and how can i claim my daily reward

[tidal flare]

You can't, unless you have Diamond or Gold Membership

[nova swift]

ok ty

[tawny hearth]

<@&675070424748654593>

I purchased Tier 2 Premium but its not showing up on my account at all.

[pearl basin]

Why can't I transfer to anyone ?

[median slate]

ughhh. any ideas why i can't add probot to server. it says "you missed some fields" so, i don't understand i need add probot to my server necessary

[last rune]

Any idea why probot isn't working on my server? for the past 2 days its just been, not working

[warped pilot]

Hi

[livid hearth]

hey, may you elaborate please?

[livid hearth]

hi hi, may you use https://probot.io/invite

[livid hearth]

hello, for the graph's it's a known issue, may you check if the bit is online in your server please ?

[livid hearth]

heyo! how may i help you ?

[median slate]

can't. when i choose server, it refuses

[warped pilot]

Free services

[last rune]

Graphs are not really an issue, but commands, leveling, autoroles—nothing is working on my server; this is the last time it worked, Note there are a few thousand messages sent daily in the server so there would be more level ups

[warped pilot]

Daitig

[livid hearth]

may you provide some screenshots please?

[warped pilot]

I needed

[last rune]

@livid hearth ^ 🫶

I didnt alter anything as far as I know

Ive been using it for years now and this never happened

[livid hearth]

may you check if ProBot is online in your server? maybe there is a shard issue

[last rune]

I dont see it on the side bar but when I ping it, its showing online

[livid hearth]

try from different browser, should work properly with you!

[livid hearth]

yeah, it's a known issue, try to kick & re-invite the bot, then check if everything is good

[foggy ingot]

Anyone know how i add probot premium to my dc

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[last rune]

I tried twice, still nothing

[median slate]

Okay. let me try

[livid hearth]

alright, there's a known issue, just wait a couple of hours and re-check again

#chat-en please, for non-ProBot topics

[last rune]

its weird as it is working on my test server but some functions on the main one havent been working for 2/3 days

[livid hearth]

yeah, as i said it's a shard issue, there is no other solution, just wait until the bot being stable again, thanks for you understanding

[last rune]

Alright, tyvm. Also what is a shard issue?

[livid hearth]

nw, shards issue means that many copy's of the bot getting offline at the same in different server's

[last rune]

Gotcha, thanks for the help again

[livid hearth]

known issue, try to kick & re-invite the bot, then check if the bot is stable in your server

[coarse pendant]

Hello! I've already tried that. It didn't help me.

[livid hearth]

hi hi, the only solution is to wait until the bot became stable, it's a shard issue, already reported to our dev's

[lone juniper]

Can someone please help me figure out how to implement a welcome message and image? I have the pro bot website pulled up but it isn’t helping me sadly

[pearl basin]

What is elaborate

[livid hearth]

explain more

[pearl basin]

So if someone did to me Ss @pearl basin 11 it will say this user is not here

[livid hearth]

hi hi, https://docs.probot.io/docs/modules/welcome

[lone juniper]

I’m having trouble understanding what it is telling me to do. I don’t know how to turn on welcome messages on dashboard.

[livid hearth]

you got blacklisted, may you contact@surreal jetty for more clarification

[warm marten]

c

#creditt

#credit

[tidal flare]

#commands

[pearl basin]

I didn't I can lvl up

[livid hearth]

just contact @surreal jetty please 🙏🏻

[tawny hearth]

<@&675070424748654593>

I paid for Probot Premium Tier 2 and i've been charged but i still don't have premium access on my account.

[livid hearth]

hello, sorry to hear that. we are facing a critical issue for the moment none of the new subscribers can get a new premium subscription, this issue was reported to our developers. lemme open a ticket for you so we could handle this case together

[wispy quarry]

🛑🙏GUYS I NEED HELP🙏🛑

Why im bannd

⚠️⚠️????⚠️⚠️

[livid hearth]

hey, may you ask here #chat-en for non-ProBot related questions

[wispy quarry]

ok

but what i du

[fierce oriole]

Hello! I'm having issues editing a message. I go to Embed Messages under General, select the message I want to change, do so, then choose "edit sent message" and pick the sent message I wish to change. Then probot.io gives me the error:

DiscordRESTError [50035]: Invalid Form Body
embeds.0.description: This field is required

Though I am editing just the message and not an embed. To try to work around that error, I click over to the Embed settings and fill out the description, but then when I try to edit it, it says "internal error."

ok wait it's actually editing it now, i just have to remove the random embed description i added 😂

i swear, i just have to complain about something and it's fixed

[hollow pasture]

I was told I was rate limited from using the site? I'm very confused 😭

[livid hearth]

Try to refresh the website, or wait around 30 minutes. Use a VPN if it persists

[hollow pasture]

It says that the owner banned me temporarily whenever I try to refresh. I'll see if a vpn will work, but this seems like a weird issue to run into.

[livid hearth]

it happens a lot don’t worry

[left otter]

Well, hum... I need help with an problem we're having ultimately, me and my friends are creating an discord server with the probot, using the "Auto Response" function to make commands on the server, but suddenly, two days ago this just stopped and aren't reloading or even save anything anymore, even the first responses

I want to ask if, have an specific limit to the ammount of responses?

[livid hearth]

hey, no, there is no limit for Auto responder, did you tried to kick & re-invite the bot, and make sure probot role is above every other role, also he must have administrator

[left otter]

But if i try to kick & re-invite i'll not lose everything i made?

We made an... Very huge list

[livid hearth]

no, nothing will be changed, everything is saved, don’t worry

[left otter]

I made what you said, i kicked and re invited the bot, i let it with the higher role but it's still bug

[candid flame]

I purchased the premium Tier 2 service and on the server it says in the settings that I should purchase it again and I cannot change anything on the bot

@wind urchin

Wiesz o co lata ?

[spiral axle]

Hi!
I'm trying to do ''embed messages'' as rules in a server and since my message was too long I added a field and put the rest of the message there but for some reason the ## text discord command doesn't work like it's meant to, it just shows the hashtags.
Any idea how to fix this? <@&675070424748654593>

[nocturne flax]

So I’m having a problem where the emojis on the site won’t load for self reaction , I’ve switched to 3 different devices and I also made someone else do it and they’re having the same issue. <@&675070424748654593>

[rigid sky]

It’s not working on my server right now but usually does. I haven’t made any changes.

[candid flame]

Can someone kindly help me? I purchased Tier II and I can't edit the bot <@&675070424748654593>

[livid hearth]

hey, may i have your server ID please, so i could deliver it to our developers to refresh the shards

[livid hearth]

hey, sure lemme open a ticket for you, because we are currently facing a critical problem with the premium subscription none of the new subscribers can get a new bot, let’s handle this case in the ticket please

[candid flame]

How to create a Ticket? @livid hearth

[livid hearth]

hey, ## doesn’t work for embedded messages for now at discord unfortunately

[livid hearth]

hey, make sure ProBot have all permission required and his role above all the others

[spiral axle]

That’s really strange because it works for the entire embed message just not in the field

[livid hearth]

it’s an issue from discord-end, read only messages can’t execute ## thing

[spiral axle]

I see thanks for your help anyway!

[livid hearth]

no worries, have a lovely day

[spiral axle]

you too! 🥰

[rigid sky]

Hi...how do I open a support ticket please? I've looked and can't find it. (disclaimer, I've been up all night and have no coffee!)

[livid hearth]

hey, you would like to open a ticket for what reason exactly ?

[lapis mesa]

Hi I have a problem with my server, I can't use the bot, I have 4 days now without a pro bot Arab developers told me that there is a problem with something called something called shared, is there a solution? The bot works for 4 days, a bot that turns on and off for no reason

[livid hearth]

hey, hope everything is okay mate, yes there's an issue related to the shards we are waiting for a solution from our devlopers, sorry for the delay

[lapis mesa]

Thank you very much I hope this problem will be solved as soon as possible

[livid hearth]

no worries mate, have a great day!

[lapis mesa]

And you too

[teal hawk]

I keep getting blocked from the website after a while, (like 2 minutes of being on it)

Sometimes I can reload the site and it'll work for about 2 minutes again

but usually it just keeps blocking me

[livid hearth]

hey, wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.
For more info, click [here](#support-en message).

[rigid sky]

On my server nobody can change their roles, it’s just saying ‘probot is thinking’ , I was working until last night.

[livid hearth]

which version of probot are you using ?

[livid hearth]

@teal hawk

[teal hawk]

ah thank you, much appreciated

[livid hearth]

nw

[rigid sky]

Just the standard free one, is there a version number somewhere that I can get ?

[livid hearth]

oh no there is two version's @stone cloud && @lean badger (paied version), may you check if probot is online in your server please ?

[rigid sky]

The first one is the one we have.

It’s responding to the /help command

[livid hearth]

i see, if the bot is offline in your server share with me you server id so i could deliver it to our devlopers, because we are facing a shard problem right now

[cyan sapphire]

How can i get the bot ID / token?

[livid hearth]

for non-probot related question use #chat-en

[cyan sapphire]

Its for probot.

[livid hearth]

you can't get our bot's token

[rigid sky]

I think its online as it’s responding to /help

[livid hearth]

alright it's just a known issue, already reported to our dev's, they are working on it, thanks for your understanding!

[rigid sky]

Thank you for your help, much appreciated

[livid hearth]

np, have a good one

[rigid sky]

You too.

[manic zodiac]

Hi, my probot stopped working and when i try to add it back to my server i get this pop up. Can anyone help?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[livid hearth]

hey, may you open a ticket please so we could solve this issue together

[manic zodiac]

Done

[nocturne flax]

That’s been done already I’ve used pro bot before never had these issues but I haven’t checked today if the emojis changed.

[livid hearth]

alrighty, may you check that using https://probot.io/dashboard

[nocturne flax]

Yea it’s still the same this time I used my ipad. 😭

[livid hearth]

may you try using the desktop/laptop if possible, because it’s working in my end

[nocturne flax]

Sure gimme a second

[nocturne flax]

It’s not even loading through , and the Wi-Fi isn’t the issue because I’m able to play on console no problem currently

[livid hearth]

alrighty, thanks for your report i’m going to deliver that to the developers, may you tell me which version/browser are you using, thanks

[green pelican]

Hello. This error appears when I want to 'Edit Send Message' embed

[nocturne flax]

Google Chrome 133.0.6943.53 that’s the recent update in February

[livid hearth]

hey, you should fill the ‘description’ bracket

[livid hearth]

thank you, i really appreciate that! have a good day

[nocturne flax]

thank you for the help appriciate it and you have a good day too

[livid hearth]

you meant you already sent a message and you would like to turn it into an embed message?

[livid hearth]

my pleasure, take care 💖

[green pelican]

I send message, and I want to edit that message

[livid hearth]

you should fill all the blank, should work properly with you

[green pelican]

Okay, thank you

But why I need to fill embed to make it work? I want only message without embed...

[livid hearth]

Embed Message Configuration

1 - Go to the dashboard (https://probot.io/dashboard) and log in.
2 - Next, go to the Embed Messages module and click on Create.
3 - Finally, configure it as desired by selecting the Add Fields button.

Keep in mind: If the embed message is not being sent, you must fill out every selected element without leaving a blank. If this is done and the message is still not being sent, you may have reached the embed character limits.

[wild jungle]

hello
probot messages don't appear for my server memebers for some reason

[livid hearth]

hello, may you elaborate more please?

[wild jungle]

wait a moment im gonna get some pics

so
it must appear to them like this

but its not showing to them (like this)

[livid hearth]

maybe they should have permission to read archive messages on that channel

[wild jungle]

let me check

[wild jungle]

yep that was the problem
thank you so much :D

[livid hearth]

my pleasure, have a good one

[vague trench]

wth the hell y i have been banned from using probot for

[left otter]

Ah, sure, i'll send it. In dm or here??

Ah, don't need anymore, for what i saw unbugged

Thank you for saw my cause!

[vague trench]

@livid hearth

[unkempt bone]

<@&675070424748654593> Good evening, i have some trouble regarding my premium subscription - the payment with paypal is done, i see the payment in billing tab - but i´m not able to assign the paid premium to my server, nor i´m premium user here... HALP! 🙂

[livid hearth]

hey, wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.
For more info, click [here](#support-en message).

[livid hearth]

nw!

[livid hearth]

how may i help?

[vague trench]

its letting me back on mae sorry for ping

[livid hearth]

known issue, lemme open a ticket for you, so we could handle this case together

[fossil walrus]

Hi all

I am having some issues with the automod feature and it keeps flagging forwarded messages, even those from within the server as discord invite links. Is there a way to fix this?

[livid hearth]

hey, it's a known issue from discord end, can't do nothing about that at the moment

[fossil walrus]

Okay thanks 🙂
It's a small server so I can probably get away with turning off the mute for now.
So members don't get muted for no reason.

Just wanted to check it wasn't something I did setting it up or whatever

[livid hearth]

no worries mate, need anything else let me know!

[fossil walrus]

👍

[tardy yacht]

i got a question

the picture limit of "Welcome & Goodbye" is 1 MB ? is it more or less?
and what's the recommended size? like ??X??

[livid hearth]

it's less than 1MB, there is no recommended resolution the smaller the better

[tardy yacht]

also what's the defult size of the profile 'cause that's looks a bit wrong

im updating my join's picture

[livid hearth]

i believe it's 100 x 100 px

[tardy yacht]

thanks that looks way better

[nocturne flax]

hi i got blacklisted

how can i remove it

<@&675070424748654593>

[livid hearth]

np

[livid hearth]

hey, may you contact @surreal jetty

[somber leaf]

hello! i can't get access to the probot dashboard is there a way to fix that?

[nocturne flax]

dm?

[livid hearth]

yes in dms

[peak radish]

#blacklivesmatter

[ornate merlin]

how do I invite the premium bot

[somber leaf]

hello! i can't get access to the probot dashboard is there a way to fix that?

[ornate merlin]

<@&675070424748654593>

any helpers?

[nocturne flax]

🇺🇸 | Hello @ornate merlin,

Thanks for reaching out! A support team member will be in touch shortly to assist with your (Premium & Payment Issues ) further assistance request

[jagged abyss]

How can I reset weekly XP?

[coarse pendant]

When will the bot be up and running? It hasn't turned on for over a week

[rocky sentinel]

how to on music?

[tidal flare]

There is no music feature anymore since years

[zealous cairn]

Hi, sorry to bother but I'm trying to add Probot to one of my servers and when I go to the link it blocks me

I've attempted to use a local VPN and it halway worked

The bot managed to join the server but I still got expelled from the site once the process was complete

[tidal flare]

Hey, you are not bothering us at all, it's a pleasure to help. Have you tried on a different device?

[past tendon]

Hi <@&675070424748654593> - just bought the probot premium (twice!) and it doesnt show any difference

[zealous cairn]

Not yet, not that I really have a need for as the bot managed to enter the server, I'm just questioning why the cloudflare defense mechanism opened

[tidal flare]

I don't really know, cloudflare is not under our control so I can't tell you the exact reason

[tidal flare]

Hey there, I'm sorry to hear that. We're facing serious problem with adding Premium to users.

Developers are aware of this and it should be fixed very soon.

I will open a ticket for you so we can add your subscription once the devs have fixed the issue

[past tendon]

Okay great, thanks

[zealous cairn]

Thanks for the time, have a good night!

[ornate merlin]

Could I have an opened ticket aswell, I bought premium several hours ago with no changes to my dashboard, as in it doesn't show an active subscription but it does show a past history of purchases made and shows an active subscription on the payment process website link.com

[regal parrot]

i'm having a few issues, maybe y'all can help me with these two to start:

1. i tried using Select Menu, but anytime i change the options the menu reverts all of a user's selections (at least visually for them). this will cause confusion, so i moved on reactions.

2. only 1 reaction is being displayed on my embedded message regardless of trying. anyone seen this? seems like a pretty major bug in this flow and makes me question the stability of the bot/dashboard/

[wheat merlin]

I put the bot delete and it doesn't want to delete. Is there a pressure or a malfunction or what? It has been adjusted.

[jagged abyss]

<@&675070424748654593>

[woeful wadi]

<@&675070424748654593> I NEED HELP!!! I have the probot in my discord community and I had deleted a message but when i did the logs didnt show me that the message was deleted. I need to access my logs so i can see the information for when it was deleted. The website that pays me needs proof of the message being deleted but its gone from the logs. HELP ME

[tacit sinew]

I can't figure out how to select a message

<@&675070424748654593>

[regal parrot]

have you sent one of that embed yet?

[tacit sinew]

Idk what that means so no

😂

[split bloom]

Hi I wanted to know how I can use roles to allow certain channels to be seen

Like if they press role 1 they see channel 1

[shut panther]

I’m trying to use the button option in self assignable roles but it wont work

[regal parrot]

you created a message embed template, but you actually need to hit “send message” for there to be a timestamped, sent message for you to target in that menu

[regal parrot]

configure role 1’s permissions in discord.

set a private channel and only give role 1 view access to it.

then users who are assigned role 1 via role reactions will be able to view it

[ornate merlin]

my premium bot doesn't show up in my subcriptions section, bought the subscription yesterday and nothing has updated yet <@&675070424748654593>

[ornate merlin]

@proud kayak

[mortal spoke]

Hey so ProBot in my server has just been inactive since the 8th (maybe longer) and its not coming online and I have no idea why. I tried kicking and bringing it back, but its just never online. <@&675070424748654593>

[livid hearth]

hello, sorry for the delay, i’m going to open a ticket for you you can upload the invoice there

[livid hearth]

hey, make sure ProBot have all permission required, and his role above all the others

[livid hearth]

hey, Discord bots can’t delete 2 weeks older messages

[livid hearth]

hello, it resets automatically every 7 days

[livid hearth]

music is no longer a thing anymore in our bot, check #status

[livid hearth]

hey, did you delete that message using the bot? if yes, you can’t see it on the logs

[livid hearth]

Embed Message Configuration

1 - Go to the dashboard (https://probot.io/dashboard) and log in.
2 - Next, go to the Embed Messages module and click on Create.
3 - Finally, configure it as desired by selecting the Add Fields button.

Keep in mind: If the embed message is not being sent, you must fill out every selected element without leaving a blank. If this is done and the message is still not being sent, you may have reached the embed character limits.

https://docs.probot.io/docs/modules/self-assignable-roles

[livid hearth]

it’s a little bit complicated, friendly advice you should check on youtube

[livid hearth]

hey, it’s a known issue, just wait until this problem gets resolved

[mortal spoke]

I see, is there an estimate for it?

[livid hearth]

unfortunately no eta for now

[mortal spoke]

Got it

[compact anvil]

someone sended me 10m credit and it say successfully transferred but i didn't get it

[tidal flare]

Send a screenshot?

[random spindle]

yo for some reason probot appears offline on only one server I moderate and doesn't work at all there but on every other server it is online and works

[tidal flare]

Hey, try to kick and re invite the bot

[random spindle]

did that

still same

[tidal flare]

Is it a Premium or normal bot?

[random spindle]

normal

[tidal flare]

Alright, may I have the server ID please?

[random spindle]

Sure 1279072982790049812

[tidal flare]

Thank you, I have reported the issue. Sorry for the inconvenience

[random spindle]

Thanks, kinda weird though

mf if it didn't work the first time why do you think ur funny scam link will work the second time

[tidal flare]

I'm sorry?

[random spindle]

this guy

[tidal flare]

I thought you were talking to me because I don't have any message logger

It's a hacked account, don't mind about that

[random spindle]

yea looked like it

oh well

[tidal flare]

it happens 100 times a day

[random spindle]

at least this bot has automod ¯_(ツ)_/¯

[tidal flare]

Yes

But please don't be insulting next time, it is against our rules alright? ^^

[random spindle]

oop sorry, just thought a hacked bot account won't really mind it lol

[tidal flare]

No worries

[random spindle]

Is there a way to check levels/xp or leaderboard on the dashboard btw

since the cmd doesn't work for us rn

dashboard seems to be fine though

[untold lion]

could somebody help me with the automod?

i dont seem to understand if choosing disabled channels make it apply to the channel or exclude it

and doing either of them doesnt work

<@&675070424748654593>

[tidal flare]

/profile to see your xp

[untold lion]

can u perchance help me

?

[subtle ether]

How much voice xp probot gives in a minute

[livid hearth]

hi hi, for text, every 2-5 minutes(?) while sending messages will give you an amount of xp from 10 to 40 each time. Which mean after sending a message and gain xp, you will have a cooldown of about 2 minutes, regardless of how many message you sent, it will only count xp after that cooldown and continue
For voice, about every 2-5 minutes with the xp amount of 10. This is a fixed amount but may be changed while working since I just calculated this pretty long ago. You can just sitting in a voice channel, regardless your voice states, xp will still count after cooldown. But to get reward roles bound to the voice levels, you will need to gain some text xp to trigger bot to update level roles

[subtle ether]

Thank you so much

[livid hearth]

nw

[tame gate]

I need some help with some weird activity yesterday. It seems like Probot had a mind of its own yesterday..

It randomly create a black mute role called “ jail” and updated permissions in all channels to add the role, and overrode a specific roles ability to create channel invites, which flagged a member, adding the jail role and effectively timing muting that member in all channels making them unable to post at all. This happened around 4:40-4:41 PM EST yesterday

Please advise. How could this have happened?

[tame gate]

I checked the dashboard and there was no moderator or admin responsible

[woeful wadi]

no the message was deleted but it didnt come up on logs

[stray fox]

Hi, I can't invite my PREMIUM pro bot to my server anymore, please help. this is what I see

Error - unknown application.
The free version works with no issue.

<@&675070424748654593>

[coarse pendant]

Why has ProBot not been working for over a week? I have uninstalled and reinstalled it 3 times already. The problem is ongoing.

[unreal sundial]

i have this setup but its not sending when anyone joins ?

[tidal flare]

Hey, since ProBot has administrator permisions, it overrides every server settings like permissions.

[dense lark]

All I did was try to invite the bot?

[tame gate]

I guess I’m confused. Like why would it do that all on its own ?

[tidal flare]

Check on the dashboard if you don't have any rules that blocks this content

[tidal flare]

Hey, try refreshing or wait around 30minutes. If it persists use a VPN or a different device

[tidal flare]

Make sure the image is less than 1mb

[dense lark]

Alright thank you! I think I got it added but I go to the dashboard it just says this discord server needs to be setup so I'm not sure. @tidal flare

[tidal flare]

Make sure you are the server owner. Also try to kick the bot and inviting it again

[dense lark]

I am the owner I'm the only one with staff perms or building it right now. I also kicked it and tried that so I may try my laptop when I get home.

[tidal flare]

Alright sure

[rugged bear]

Hey guys!, im just wondering on why my friend is level 10 in my server but shes not getting the rank automatically?

[unreal sundial]

i resized it, ill let you know if it works

[rugged bear]

hello can you help me?

[rugged bear]

Hello can anyone help me?

do i need to put the probot to the very top so that the owner also gets the level role?

??

[languid ivy]

wrong person

[rugged bear]

alr 😭

<@&675070424748654593>

[livid hearth]

hello, yes, make sure probot has all permission required and his role above all the others

[fiery halo]

@dense lark are you using vpn, had issue a while ago with one of my bots if i had vpn active , when disabled it works

[fickle mist]

why the bot is offline ?

[livid hearth]

hello mate, i really appreciate your help, may you read the channel topic please 🙏🏻 ^^

[livid hearth]

known issue, wait until the bot became stable

[fickle mist]

okay thanks

[livid hearth]

np

[wintry mural]

Hi

Now I have subscribed to the premier bot and I cannot add it to the server. What is the solution?

[livid hearth]

hi, you already asked here #support-ar wait for the answer

[wintry mural]

Oh man, it's not normal that I'll wait a whole day

[livid hearth]

🙏🏻

no need to use multiple channels mate

[wintry mural]

Ok, how do I open a ticket?

[livid hearth]

it’s only for premium users, would you like to open one?

[wintry mural]

Yes please

[livid hearth]

sure 💖

[wintry mural]

Because no one wants support and many things, and I go on for a while

[lean sigil]

<@&675070424748654593>
Hello, could someone please help. I am trying to cancel a premium subcription but it isnt giving me the option to cancel on the website. Thewebsite in general is giving me a lot of problems.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[livid hearth]

hi hi, may you open a ticket please

[nocturne flax]

It suddenly turned out like this. What should I do? How will you fix it? ? please tell me.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[formal rivet]

No matter what I do I am getting this

[livid hearth]

hey, id there a Probot prime on your server?

[livid hearth]

hey, try changing any channel name, then save changes then try again

[jagged abyss]

Every Saturday or what

[livid hearth]

it resets the same day that you add the bot to your server

[formal rivet]

it just keeps taking me back to the continue to discord every time I give it permission

[livid hearth]

Can you try using another browser?

[formal rivet]

Just tried it in Edge and same thing 😭

[livid hearth]

did you tried editing any channel name on your server and then try again?

[formal rivet]

yes I even tried adding a new channel

it's showing in my roles but I can't access the dashboard.

[livid hearth]

"This server requires setup."

Here's what you can do :

• Make sure ProBot have the highest role, and administrator permissions.

• Try to change one of your channel's name to "wake up" ProBot, example :

#channel-1 #channel-2 (you can put the original channel's name back after this manipulation)

• If you do not have the crown, ask to the real owner to access the server Dashboard.

[near imp]

I'm a little confused on this.
Probot went offline around... Friday and its just not coming back on no matter what i do.

[analog basin]

How to change our probot name

?

@everyone

[dense lark]

No? I get the same issue even on my pc just now. This one refuses to work for me but on my other discord account it works just fine in 13 of my servers.

I'm honnestly frustrated with it and tired of trying with 0 successes no matter what I've done.

I just needed it for the log feature so I think I shall build my own.

[livid hearth]

hey, may you try to kick & re-invite the bot please

[livid hearth]

you can change it on your own server from

/setnick @stone cloud newNickname

[livid hearth]

hey, wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.
For more info, click [here](#support-en message).

[near imp]

Um... still no idea what to do.

[dense lark]

I waited an entire 24 hours, and it still does the same thing even after refreshing and waiting again. Has done this for a week now so I finally gave in and came for help but it doesn't help either. I know it cannot be my server because all my other bots work just fine with 0 issue.

[livid hearth]

there is a known issue related to the shards. just wait until the bot becomes stable

[livid hearth]

invite the bot using this link : https://discord.com/oauth2/authorize?client_id=282859044593598464&scope=bot+applications.commands+identify+guilds+applications.commands.permissions.update&response_type=code&permissions=2080374975

[dense lark]

Its in the server I give it bot role and move it to top and still get same issue: "The application did not respond".

🤦🏽‍♀️

[livid hearth]

we currently have a big problem with the bots shards , just wait until the problem gets resolved, my apologies for any inconvenience

[dense lark]

I believe its because the bots offline for my server.

All my other bots are up but Ko-Fi Bot is also offline currently.

[livid hearth]

@dense lark same issue here, it’s a known issue

[livid hearth]

likely everyone facing that issue for the moment, just wait until the bot becomes stable

[valid oak]

can i know how probot count XP for a level farm ?

[livid hearth]

hi hi, for text, every 2-5 minutes(?) while sending messages will give you an amount of xp from 10 to 40 each time. Which mean after sending a message and gain xp, you will have a cooldown of about 2 minutes, regardless of how many message you sent, it will only count xp after that cooldown and continue
For voice, about every 2-5 minutes with the xp amount of 10. This is a fixed amount but may be changed while working since I just calculated this pretty long ago. You can just sitting in a voice channel, regardless your voice states, xp will still count after cooldown. But to get reward roles bound to the voice levels, you will need to gain some text xp to trigger bot to update level roles

[valid oak]

voice xp and message xp is different?

[livid hearth]

yes, they are!

[valid oak]

thanks sir

[livid hearth]

no problem!

[nocturne flax]

Pro bot is down on Poland clusters?

[brave topaz]

please use your main language support channel, https://discord.com/channels/224308865427046402/711904748256624730

[nocturne flax]

I speak polish and English only bro

[brave topaz]

but if the cluster where your server is on is down, it is down, no matter where you live

[nocturne flax]

I guess. Is there any possibility to have it back on? As its been couple of days

[brave topaz]

You can only wait

we have another priorities related to issues with premium bots, where people pay for the service

feel free to buy the premium tier 1 subscription (not the premium tier 2) at https://probot.io/premium

[nocturne flax]

Aaaaaaaaaand pro bot is getting kicked ❤️

Thanks for help

[brave topaz]

np

[woeful wadi]

<@&675070424748654593>

can i get the chat log data

[tidal flare]

Do you simply mean the logs?

[rigid fractal]

what the cmd for welcome/goodbyes

@livid hearth

@tidal flare

[tidal flare]

Do not ping staff please. There's no command for the welcome and goodbye or I'm not sure what you mean.

Read #573048403429425162 to know more about the pings

[tidal flare]

It's a feature you can enable on the dashboard

[rigid fractal]

how

[compact cove]

how does the voice xp works?

[tidal flare]

On the dashboard, go to the "Welcome & Goodbyeé category, inside of this category you'll be able to turn on "when a user joins/leave the server"

[tidal flare]

The voice xp is given every minute with a random amount

[compact cove]

but on my server the bot gives you round numbers

i thought it was 10 by 10

[tidal flare]

Only twice?

[tidal flare]

Yes, it gives by dozens

[compact cove]

uhh, but like.. how many often it is?

[tidal flare]

It should be every minutes

[proper osprey]

is there anyone that can join and help me setup the bot

[tidal flare]

I can't do that sorry, but if you can state your issue I may be able to help you

[proper osprey]

i have no idea how to set any of it up

but i was looking to setup an intro page that you have to react with to continue into the server

[tidal flare]

If you have a pc, that would be the best for a nice experience with customizing. You can create an embed on the dashboard https://probot.io/dashboard, and then create a reaction role with a role attached to it

[woeful axle]

Uhm excuse me but why is the bot down in my server? Is there some kind of thing and it's under maintenance? 😭

[woeful axle]

<@&675070424748654593>

[jagged abyss]

How can I know that? Pls

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[balmy shoal]

Yo

[tidal flare]

Alright give me a sec

[balmy shoal]

Alright

[tidal flare]

So you see this feature right?

[balmy shoal]

Yeah?

[tidal flare]

Here you can click on the "DM Member" button

[balmy shoal]

❤️

Thank you

[tidal flare]

No problem ^^

[woeful wadi]

yes like not the logs from discord tho like are they stored anywhere else. cuz on discord there gone

[grand hazel]

Hi sir

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[grand hazel]

I can’t invite it

Do u have some solution

、

[hasty jungle]

Hi, I've had an issue where ProBot has gone completely offline in one of my servers. The bot is active in every other server that I have it in and it works just fine everywhere else. It's just this one singular server where no matter what I do, it won't turn on. I've kicked it, I've reset the settings, I've re-added it and nothing has worked.

[soft lichen]

<@&675070424748654593> Is there a way I can edit the amount of time someone has to spend in a vc or text channel to level up? Not completely sure how it works.

[brave topaz]

You can just wait

[brave topaz]

Not possible

[jagged abyss]

<@&675070424748654593>

[dim breach]

hi if i may ask the welcome bot doesnt show the welcome image anymore, is there anything i could check or change?

before it worked normally: like this:

now it just shows this:

does probot need extra channel roles?

[dim breach]

<@&675070424748654593>

[tidal flare]

Hey, make sure the image is 1Mb or less

[dim breach]

mm ok lemme check brb it dit worked do perhaps need premium for that since lately?

[tidal flare]

For now we're having serious problem with Premium. It is not recommended to subscribe at this time. You will be updated once it's fixed

[dim breach]

ok thanks, i do not have the premium to be honest but it did work ill try to reupload the picture its only 383 kb

ah the io website just gives me an erro while saving with the new (same picture), no more error details

ill just wait a few days i guess its a temp service that seems to be dowb, thanks for the quick response mate

[tidal flare]

Oh okay I'm sorry to hear that :/

[tidal flare]

Alright sure, come back at any time

[woeful axle]

<@&675070424748654593> why is the bot offline in my server but it works fine in the other servers?

[nocturne flax]

<@&675070424748654593> why it give me always "Application error: a client-side exception has occurred (see the browser console for more information)." it the fith time and if i cant go to his dashboard his completely useless

[ember eagle]

I have bought Tier1 & Tier2

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[brave topaz]

stick to your premium ticket please

[brave topaz]

try using another browser

[brave topaz]

some clusters are down, you can just wait

[nocturne flax]

ok thans

[woeful axle]

It's been like that for idk 3 days

[brave topaz]

we have another priorities related to issues with premium users

you could buy the premium tier 1 at https://probot.io/premium so you don't need to wait

[jagged abyss]

How can I know when top weekly will reset?

[nocturne flax]

it dont work

been trying diff browser for 2 hours now

[twin sapphire]

Is there an issue with the dashboard? It says I'm being rate limited

[livid hearth]

Error 1015 / "You are being rate limited..." / "Too many requests..."

You got restricted due to excessive traffic, possible causes of this are reloading too many times, clicking buttons or switching pages too fast.
Wait at least half an hour before accessing the site again. If you keep trying to access the website, the block may take longer

[twin sapphire]

Thank you, Tiger. I have access once again. Appreciate you responding.

[junior sage]

Hello.
What's the difference between @lean badger and the other probot?

[tidal flare]

So @lean badger Is a paid version of the basic ProBot, which gives you more features

[junior sage]

And what happens if the one not payed turns offline what do I do?

[tidal flare]

Is it offline for you?

[junior sage]

It was belive it's back online.

[tidal flare]

Doesn't seems like you have Premium on your account tho

[junior sage]

Not premium the normal one.

[tidal flare]

Oh okay

Yes the normal one went offline, but it should be online now

it has been restarted

[junior sage]

Ok thanks.

Sorry one last question.

How much is premium?

Also what are booster perks?

[tidal flare]

https://probot.io/pricing

[dusky tapir]

Hey I have a question about the rank and top commands. A few people are no longer in my server, but they still have ranks. How can I fix this?

[tidal flare]

answered

[barren pond]

Hey i was blocked from getting the pro bot and was wondering why

[tidal flare]

Hey, try to refresh the page, if it's still not working wait around 30minutes

[ashen knot]

@tidal flare

can someone help me on how do i send a command like ?ltc and then probot sends my ltc addy

[tidal flare]

Go to the dashboard, and reach the Utility Tab. Once you're here click on the command you want, and you should see the aliases button. Click on it to make an aliases

[fading berry]

Hello guys ! Is it possible to make members choose a role from 3 roles and make them "evolve" depending on the starter role (Pokemon like) ?

[ashen knot]

what???

wdym dashboard

[fading berry]

from the probot.io website

you have to login to your dashboard there

https://probot.io/dashboard

[cold thicket]

hello. Is ProBot down in some servers? I see it online here, but it's 100% offline in mine

[nocturne flax]

did you figure it out? im losing my marbles

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[livid hearth]

hi hi, oh unfortunately there is no feature like that in our app, but it’s a very good idea may you suggest that #1234622065810739291

[livid hearth]

hey, know issue, may you check now if it’s back online?

[balmy shuttle]

Hello, how should I proceed? I want to modify the text I already sent, but I haven't been successful.

[livid hearth]

hi hi, you should add anything at the description bracket

[lilac owl]

Can someone tell me how to invite the premium bot becuase im not seeing the option anywhere

Ive gone on manage premium and its just telling me to invite it

[livid hearth]

there is a known issue we can't add more premium bot's, i'll open a ticket for you to provide the invoice so we could transfer a premium subscription manually

[lilac owl]

ah okay thanks

[livid hearth]

no worries

[obsidian shale]

why am i blocked from the daily site???

@suppo

[livid hearth]

Daily not working / "Error please contact support"

Daily is temporarily disabled by the staff. If you are receiving an error when claiming your daily reward, this is why. Please do not create any more reports about this error.

[nimble coral]

I’ve got the bot in my mates discord but for some reason it’s not responding. I’ve re done auth on it and checked permissions

[ashen knot]

help

i cant find the command that i want

[cold thicket]

sorry for the late reply, I was sleeping >_<
Just checked, still offline

[naive fable]

suddenly my server requires setup. Is the bot down?

[midnight plover]

LAGING IN THE LEVEL VOICE AND CHAT

@lean badger

[livid hearth]

known issue, may you try to kick & re-invite the bot please

[livid hearth]

no worries, did you tried to kick & re-invite the bot?

[livid hearth]

may you try to edit any channel name on your server, the. try again? should work properly with you

[cold thicket]

oh, not yet. I can try that. The data on autoresponder won't be wiped, right?

[livid hearth]

currently there is a known issue, just wait until it becomes stable

[midnight plover]

ol

[livid hearth]

no, everything is saved don’t worry

[nimble coral]

I have done, but still not online

[cold thicket]

awrighty

[livid hearth]

as i said there is a known issue, just wait until it becomes stable

[nimble coral]

Okay no worries

[livid hearth]

🙏🏻

[cold thicket]

Still offline after kicking and reinviting T_T

[livid hearth]

unfortunately there is a critical issue right now related to the shards, the only solution is just to wait until it becomes stable

[cold thicket]

understandable. Thanks for answer, will wait

[neon moss]

I know that Probot is online, but it only appears offline on the server and the Probot rank is also there. So, if I want to send a press again to Protector, do I need to set the voice rank below or something like that again?

[livid hearth]

may you read the message i just sent above

[livid hearth]

[neon moss]

Oh, sorry. I see! Thank you.

[naive fable]

I renamed one of the channels and refreshed, but nothing happened

[livid hearth]

np

[lusty prism]

how i can add this bot on my server?

[livid hearth]

"This server requires setup."

Here's what you can do :

• Make sure ProBot have the highest role, and administrator permissions.

• Try to change one of your channel's name to "wake up" ProBot, example :

#channel-1 #channel-2 (you can put the original channel's name back after this manipulation)

• If you do not have the crown, ask to the real owner to access the server Dashboard.

[livid hearth]

invite the bot using this link : https://discord.com/oauth2/authorize?client_id=282859044593598464&scope=bot+applications.commands+identify+guilds+applications.commands.permissions.update&response_type=code&permissions=2080374975

[lusty prism]

wow tnx

[livid hearth]

no problem, any time ^^

[naive fable]

made Probot have all important roles not just the highest. Changed name of a channel and I have the crown

[livid hearth]

is probot online on your server?

[naive fable]

no, for some reason probot is offline

[livid hearth]

unfortunately there is a critical issue right now related to the shards, the only solution is just to wait until it becomes stable

[naive fable]

Oh, okay! Sorry, I should have prolly started with it ❤️

[livid hearth]

no worries mate, glad to help, sorry for any inconvenience

[naive fable]

all good, love the bot btw!

[dim breach]

hej, is there anyone that can join my server for a few minutes to check i fthe welkomer action works well now? i think it should be ok, i can send the invite link to a DM pherpaps somone from <@&675070424748654593> can check it out for me?

[worthy badger]

if i do /warnings or point list i get the application does not respond and i cant seem to fix it

[livid hearth]

hey, we don't provide help via dms, state your issue here please

[livid hearth]

if the bot is offline there is a known shard issue just wait until it becomes stable

[worthy badger]

the bot is online and i can ping and warn someone and do /roles but some specific features do not work like i said in my message

and im currently loged in on the dashboard so i can see that thes features are enabled

[livid hearth]

may you provide some screenshots when you use that command

[worthy badger]

my server is in dutch so youll need to translate

the up top mod roles give me the permission i need

[worthy badger]

if you need something else, just say it

[livid hearth]

what's your main language?

[worthy badger]

so the commands are in english but the main language in de server is dutch, so the response of the error is in that language

[worthy badger]

this translates to application does not respond

[livid hearth]

no worries mate, The application did not respond solution is to wait

there is known issue right know

[worthy badger]

oh so where can is see the known issues atm because i am trying to fix multiple errors

[livid hearth]

you can search in this channel, also developers will solve this as soon as possible

[worthy badger]

I dont know if you have a say in this matter but it would be a really nice feature in this discord to have a known issues channel, it will save you a lot of work an you can refere to it. thx for the assistance btw

[harsh compass]

whats the command for the thing where you say a specific thing and probot says something

[livid hearth]

no worries, you can suggest that #1234622065810739291 , we do have one but it's only for serious problem #status

[livid hearth]

How to add auto responder?
1 - enter https://probot.io/dashboard
2 - make sure to be logged in, open your server's control panel from the left side, enter Auto Responder section
3 - press "Add Response", make your message as well and save changes, test it in your server :).

https://imgur.com/9XDUKqT

[harsh compass]

tysm

[livid hearth]

nw

[little zinc]

I'm not able to visit the ProBot website, Cloudflare blocks me: Cloudflare Ray ID: 911e936d3f4bce60.

[livid hearth]

hey, wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.
For more info, click [here](#support-en message).

[little zinc]

Thanks, I'll try that. It seems strange, though, since this is the first time I've ever went to the website.

[fair geyser]

When probot update?

[surreal wraith]

how do you set auto responses?

[upper moon]

man probot dies the day I need it most

[distant mica]

DOES anyone could help me enable it?

[brave topaz]

head to your main language support channel - https://discord.com/channels/224308865427046402/743365286132056094

[brave topaz]

you can just wait

[brave topaz]

https://discord.com/channels/224308865427046402/1303420721543909457

[brave topaz]

not a public info

[violet lion]

I added the bot several times and expelled the bot several times but I can no longer access the panel
in addition the commands no longer work and no longer appear online only on a server

[spiral hatch]

hi why transfer not working

[spiral hatch]

@tidal flare

[brave topaz]

do not ping for support

[spiral hatch]

ok sorry

[brave topaz]

elaborate on the issue you're experiening please

[brave topaz]

known issue, you can just wait. use your main language support channel next time - https://discord.com/channels/224308865427046402/711904748256624730

[violet lion]

okay

[spiral hatch]

i don't know i want transfer credit for my friend but don't go

[distant mica]

ok i know en so i can understand you

[brave topaz]

why didn't you understand the message on the sreenshot you sent then?

[runic ridge]

Hey I have a problem with the bot I can’t give ore remove roles he says that he has no permissions to give ore remove roles but if I go to the setting and loocking fore it it says he has

[upper moon]

been 7 hours, my probot is still showing as offline. was working fine till sometime in the last 2 days. I cant open the server in dashboard either

[trail horizon]

Hey so ProBot was working absolutely fine in my server until yesterday afternoon when it abruptly went offline
it hasn't worked since and the dashboard repeatedly says the server requires set-up, and regardless of what I do it still keeps saying this, and the bot remains offline.

[valid token]

same

[wooden stream]

Can someone tell me how to schedule these messages?

[cerulean vapor]

How to use /points list?

It doesn't let me

It says use /help points