#support-en

1 messages · Page 189 of 1

brave topaz
#

You just need to wait.

loud wadi
#

isn't there a way to selfhost the bot or something? or is it closed source?

prime cosmos
#

Ok

loud wadi
#

this is so annoying

final mango
#

okay thanks 🙂

prime cosmos
tidal flare
prime cosmos
tidal flare
#

No ETA means no ETA

loud wadi
#

what happened actually? is there a problem with the hosting provider or it is just a issue in the dev.?

prime cosmos
#

Ok

tidal flare
loud wadi
prime cosmos
prime cosmos
#

Hope it's resolved asap

prime cosmos
tidal flare
#

Yes tell me

prime cosmos
prime cosmos
tidal flare
#

The bot can't see what is going on in the server since it's offline

#

No it can not update

prime cosmos
# tidal flare No it is not.

Oh sad, some servers give level perks like on reaching u get gif perms and all so that is why I wanted to level up so I can get those perms

lament acorn
#

Hello, why does the free version of probot not work on servers ?

tidal flare
civic rose
prime cosmos
rare mortar
#

hey my dashboard wont load

tidal flare
rare mortar
#

o man

#

i was doing a major update

#

how long will we wait

tidal flare
normal siren
#

Why it keep going down 😢

proper token
#

how do i get rid of my status role

proper token
tidal flare
#

I am sorry to hear that, maybe try to leave and join again?

wet haven
#

😭 offline for 3 days in a row?

brave topaz
#

Sorry for the inconvenience!

proper token
#

i’ll try

brave topaz
floral templeBOT
#

@Status
dnd Premium Tier 2 & Public Bots Offline: We are aware of premium tier 2 and public bots going offline, we’re working on a fix, we apologize for the delay and thanks for your patience. [<t:1731603600:R>]

online Resolved: Premium Tier 2 & Public bots are back up online and all systems operational. [<t:1731613440:R>]

Any further updates will be added to this message.

brave topaz
#

head to #chat-en if you don't need further assistance please.

manic mural
tidal flare
nocturne flax
#

hey my dashboard wont load

brave topaz
#

read the message above yours

nocturne flax
#

sorry I didn't notice

floral glade
brave topaz
#

no eta

tidal flare
near hollow
brave topaz
#

what do you mean?

near hollow
brave topaz
#

did you read the last message of the channel?

tidal flare
#

scroll down a bit you'll see

chilly viper
#

The bot still isnt working

near hollow
#

i only see one from yesterday?

brave topaz
chilly viper
#

how long u need/

#

its been like this for the WHOLE day

brave topaz
#

no, it hasnt

#

we dont have an eta

near hollow
chilly viper
#

6 hours ATLEAST

brave topaz
#

no

iron rain
#

why the probot sleeping what is the reason

brave topaz
iron rain
brave topaz
chilly viper
#

well its been offline for like 5 hours

#

4-5 ATLEAST

brave topaz
#

ok, and we can't do anything about it. developers are working on it so be patient please.

iron rain
chilly viper
#

its been doing this alot the last few days

near hollow
brave topaz
tidal flare
iron rain
iron rain
brave topaz
iron rain
#

but i didn't found it on the status

brave topaz
iron rain
#

oh

#

alr

tidal flare
#

🧑‍🦯

iron rain
#

sorry for mentions

near hollow
#

why did my msg delete i was just helping?

iron rain
brave topaz
brave topaz
chilly viper
#

This a server member of mine and look how long this but is offline for lol

brave topaz
#

we're aware. head to #chat-en if you don't need further assistance.

fickle escarp
#

What time is the public bot gonna be online again you think?

brave topaz
crimson star
#

finally probot is back online

visual shoal
#

In my server its offline

brave topaz
#

Did we say it's resolved?

visual shoal
#

Nope, any update on it?

brave topaz
manic glen
#

@tidal flare bro

brave topaz
#

please do not ping staff

manic glen
#

i have problme

brave topaz
#

yes?

manic glen
#

@brave topaz

brave topaz
#

What?

manic glen
#

6million credits @brave topaz

wind bloom
#

<@&675070424748654593> im hoping to talk to someone about a membership for a municipal organization, i have a few questions

high finch
#

Hey, I'm trying to set up ProBot on my server but having some issues with permissions. I've disabled the whole Moderation module, but moderation commands are still available for all members. Hopefully it's just something simple I'm missing, but any help would be much appreciated!

tidal flare
tidal flare
high finch
tidal flare
wind bloom
#

I do communication for the Austin animal center and my department has no budget for really anything 😭

My main question is if there are any resources for municipal/non-profit entities to join probot at a discounted rate

high finch
#

I'm impersonating a role with no admin perms so shouldn't that still hide them?

brave topaz
high finch
velvet ledge
#

is the TWITCH function working for someone ?

brave topaz
#

General issue. Twitch doesn't accept new setups at the moment, sorry for the inconvenience.

rapid owl
#

NAHHH

#

THIS IS A DISGRACE

#

<@&675070424748654593>

#

WHY AM I BLOCKED??!?!?!?!?

#

Im blocked???

brave topaz
#

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.
-# For more info, click here.

rapid owl
#

But why does it show this

#

Like blud

brave topaz
#

Look at the last sentence of my message

rapid owl
#

Probot today is a disgrace

#

Can the people not fix this?

nocturne flax
#

how i can cancel the autorenew premuim bot in pro bot

brave topaz
rapid owl
#

Can i like report this to cloudflare

brave topaz
#

No, since it isn't an issue.

brave topaz
rapid owl
nocturne flax
tidal flare
rapid owl
#

?

#

I dont understand french

tidal flare
#

sorry

rapid owl
#

Np

brave topaz
rapid owl
#

I can access dashboard on phone but not laptop

brave topaz
rapid owl
#

Can u contact them or no or do i have to

brave topaz
#

This is the expected behavior.

#

I'm not sure what you mean.

tidal flare
#

it's an international thing

rapid owl
#

Oh right

#

So it just dif that for no reason

tidal flare
rapid owl
#

I dont use vpn

tidal flare
rapid owl
#

Im using google

#

On my laptop

#

ITS WORKING NOW

#

GET IN

tidal flare
#

nice!

#

If you need any more help do not hesitate

inner oriole
#

Can I apply for the position of admin or support?

nocturne flax
#

@tidal flareso like that the subscription will not be renewd right ?

brave topaz
inner oriole
tidal flare
high finch
#

If I've enabled some of the color roles is it possible to disable them? I tried deleting the roles but they were just made again

high finch
tidal flare
high finch
#

No just colors

#

The tea tree color set

tidal flare
#

Then you need to disable this command

high finch
#

Would that prevent me from using the whole colors module?

rare mortar
#

i dont have an issue but i was hoping to know why bots have been going down so much

brave topaz
pine apex
#

Pro bot Randomly worked just now with the welcome image

#

Does this mean it’s fixed lol?

nocturne flax
#

how to add welcome and leave messages?

rich nest
pure wolf
#

test

lean badgerBOT
sage flint
sacred stratus
#

Anything probot says is blocked message in my dc

#

y

#

<@&675070424748654593>

sage flint
tall plaza
#

What is the "Text Leveling up channel" in the dashboard for? What can be set here?

sage flint
tall plaza
pine apex
#

Nice, the status updates weren’t showing for me

sacred stratus
#

Why the flip did I block the bot...

#

srry

nocturne flax
#

Is the bot dying

brave topaz
sinful coral
#

Where i can report a server they all buying and selling by credit

brave topaz
sinful coral
jovial delta
#

Hi

brave topaz
#

hi there! did you need help?

solemn pecan
#

Hello,
Logs have not been working on the server for a week now, although they are enabled in the bot panel.
I also turned this setting off and on. Logs did not work.
ID 528992452913397773

oblique elbow
unreal plaza
#

hi guys

tidal lintel
#

are you guys hiring for support?

brave topaz
brave topaz
fast obsidian
#

Uhh

#

How do I level up

#

in probot

polar crow
#

Is the welcome pic message function back up for real?

brave topaz
polar crow
brave topaz
sinful coral
#

If i make my own hosting panel for discord bots can i use probot credit as payment method

#

I want to be on top of rich mans

fast obsidian
#

Not in this server

#

In all servers

vital mango
#

I may have just missed it but was the issue the the Join images ever fixed?

tidal flare
vital mango
tidal flare
#

No problem !

idle shuttle
#

Question: If I have Premium, do I need both bots on my server?

sage flint
#

You can kick the free version

idle shuttle
sage flint
idle shuttle
sage flint
#

Because the sub ended

idle shuttle
#

I paid this month

sage flint
#

Alright, give me a second

sage flint
idle shuttle
sage flint
# idle shuttle

We gave you a tier 2 bot, you can invite it and start using. Everything stays the same, config, levels etc. so you don’t need to reconfigure the bot. You can also customize it

nocturne flax
brave topaz
#

can you elaborate?

pale violet
#

If you are in a ticket does this mean claim

tidal flare
# pale violet

This means you will be part of the users in the ticket

#

wait, we do not have this feature

pale violet
pale violet
tidal flare
#

and avoid multiples mention, I see your message.

pale violet
tidal flare
#

nope

pale violet
#

Oops sorry wrong server

tidal flare
#

Wrong server

blazing shale
#

whîö

#

ñó fîgœ áûø?

tidal flare
sage flint
blazing shale
tidal flare
#

Im not sure you understand, please use #support-int

blazing shale
#

👍🏻👍🏻

civic rose
#

@status

sage flint
tidal flare
zenith island
#

I nee a little help, I wanted to delete some message in some channel but the probot delete only a few messages can anynone tell me why and eventully help me how to set it. thank you for your respond and time

brave topaz
#

Due to Discord limitations, ProBot won’t delete messages older than 14 days.

#

We cannot do anything about it unfortunately.

zenith island
#

okay thank you that is helpfull

brave topaz
#

Of course!

polar gale
#

the bot is still disabled in our server

brave topaz
#

can you elaborate?

marble portal
#

bot website down again😂

sharp geode
brave topaz
brave topaz
marble portal
brave topaz
#

Yes, that’s fixed.

glacial fractal
#

welcome is working now?

rocky cape
#

The bot is not working

brave topaz
brave topaz
rocky cape
# brave topaz Elaborate please

I have added probot to my server for welcome messages but whenever a new user joins the bot don't send the welcome message in the welcome channel

brave topaz
#

Show me your setup please

atomic zenith
#

the logs stopped working for noreason

tidal flare
atomic zenith
tidal flare
#

May you access the dashboard for me please?

atomic zenith
atomic zenith
tidal flare
#

Take your time

atomic zenith
#

do i screenshot the logs or what

tidal flare
atomic zenith
#

nope

tidal flare
#

I see, you can try kicking the bot and inviting it again

atomic zenith
tidal flare
high finch
#

Is there a way to stop the bot from logging deleted/edited messages in specific channels?

brave topaz
#

nope, sorry!

tidal flare
nocturne flax
#

How do I make pro bot work automatically

tidal flare
nocturne flax
#

Spam and slurs

tidal flare
#

You can enable the moderation feature thanks to the dashboard.

nocturne flax
#

And how do I do that

tidal flare
#

Thanks to the Automod feature in the dashboard.

#

And please avoid to DM me for help, all the help you need will be provided here

nocturne flax
#

OK and.how do I accsess

#

it

#

?

tidal flare
#

Then click on Dashboard

#

If you can't see it, you need to add ProBot in your server first.

nocturne flax
#

It says cant reach

tidal flare
#

Can't reach? I'm not sure to understand can you send me a screenshot?

nocturne flax
#

Is there a way I can invite u to my server and give u perms then u can do it?

#

Yes

#

.

tidal flare
#

I am sorry, but I don't wanna take this responsibility. Maybe another Support member may help you with that.

nocturne flax
#

There

tidal flare
#

I see, you may need to access it on a PC

#

Or use the app Google

nocturne flax
#

Can you help me

#

?

tidal flare
#

I am helping you right now, if you need help not related to ProBot, I would recommend you to ask in #chat-en

#

Since this channel is for ProBot support only.

nocturne flax
#

No like can u set pro bot up

#

on my server

tidal flare
#

I might be able to do that.

nocturne flax
#

OK

reef flame
#

Anyone on here?

lean badgerBOT
nocturne flax
#

#no access

#

lol

brave topaz
#

Please head to #chat-en if you don't need help.

#

You don't have access because you don't have a premium subscription.

grand sapphire
#

Hi, How can I remove the name of a person who has been removed from the channel from the leveling system?

tidal flare
tidal flare
#

Alright, well he should not appear in that list anymore

#

I mean from the leveling system

grand sapphire
#

No, his name is still shown in the /top

tidal flare
#

Oh yes I see, he can't be removed from that top list

grand sapphire
#

Oh ok. Thanks!

tidal flare
#

No problem

tidal flare
#

I have a solution

#

You can use the /reset command

#

And for the target field, enter the user ID

grand sapphire
#

thanks a lot :D

tidal flare
lyric hinge
#

sorry for the stupid question i don't know my way around yet. can i change the profile picture of the probot somehow?

#

the text is translated sorry if it is written somehow funny :)

#

<@&675070424748654593>

tidal flare
#

This will creates a fully customisable bot for you

lyric hinge
#

ohh okey thank you

tidal flare
#

No problem

atomic pine
brave topaz
#

Stick to your premium ticket please.

night shoal
#

hi there !

brave topaz
night shoal
brave topaz
#

Blacklist and reports mostly.

night shoal
brave topaz
#

Of course!

rocky cape
brave topaz
#

For that kind of question use #chat-en next time please.

rocky cape
tidal flare
rocky cape
tidal flare
dusk tundra
#

Hello, can I ask why the welcome message doesn’t work properly?

brave topaz
#

Hi there. Can I see your entire setup?

dusk tundra
#

The dashboard or?

brave topaz
#

Yes.

dusk tundra
brave topaz
#

Does it work if you disable the send an image when a user joins the server?

dusk tundra
#

I’ll have a look one second

brave topaz
#

Alright. Let me know how it goes.

little ledge
#

it works without image

dusk tundra
#

Brilliant thank you. Could we potentially re add an image again?

brave topaz
#

I recommend trying a different image with a file size under 1MB.

dusk tundra
#

Tysm

#

I also had a question about the self assignable roles, where do I find a message?

brave topaz
#

You need to create it first using the embeds module.

little ledge
#

Thank you! Sorry about all the questions, we're revamping alot today and it's alot of work

tidal flare
little ledge
#

Thanks!

tidal flare
#

Any time !

proud laurel
#

Hello, I wanted to take this opportunity to thank you for the bot, it helped a lot to organize my server

tidal flare
#

Ohh I see

#

sorry I pre writed the message in advance haha

proud laurel
tidal flare
proud laurel
tidal flare
#

I'm sorry to hear that, does it appear offline in your server?

proud laurel
#

Now it's working again but I'm afraid it will stop again

proud laurel
tidal flare
proud laurel
#

okok, wait a minute

tidal flare
proud laurel
#

It stopped working on October 19th and came back on November 11th kakak

#

I was very worried at the time

tidal flare
polar kindle
#

guys how do i fix logs
like if smthing changed it sends to log channel

brave topaz
#

you wanna setup the logging system?

polar kindle
#

it used to work now it stoped

brave topaz
#

try deleting the webhook on your logging channel or directly change the channel from the dashboard

#

also make sure probot is online on your server and has the necessary permissions.

polar kindle
#

ok thx it worked

#

👍

brave topaz
#

np!

clear finch
#

is the bot down? ours is not sending any message/ban logs anymore

#

we haven’t touched anything and all the perms seems to be set up

brave topaz
#

is it offline on your server?

clear finch
#

it says its on, but i’ll try that, thanks

nocturne flax
#

Hey guys, can u help me figure out why pro bot is not working

brave topaz
nocturne flax
#

because dyllan made it do automatically

brave topaz
nocturne flax
#

The bad words setting

#

in pro bot

brave topaz
#

Can you show your setup? Also make sure you're testing it with an account without permissions.

nocturne flax
#

BC sight wouldn't load

knotty lynx
#

hi

#

the welcome images works already?

tidal flare
nocturne flax
#

@tidal flare

#

the bad words.thing won't work

tidal flare
#

Hi, how can I help you?

tidal flare
#

Do not display the set up bad words though.

nocturne flax
#

I can't remember u set it up

#

For me BC it says can't load

#

@tidal flare

tidal flare
nocturne flax
#

I also tried tablet

#

.

#

and got the same stuff

#

I don't got no pc

#

how to make my mods in my server acess to warn people

tidal flare
nocturne flax
#

It works on here

#

but how do I make the data

#

work on myn

tidal flare
nocturne flax
#

only i can

nocturne flax
tidal flare
tidal flare
nocturne flax
#

OK so I want it so like I can access my server with that link

#

not this server

#

!

tidal flare
nocturne flax
#

Can someone help me with my server ,

#

I'm struggling

tidal flare
nocturne flax
#

I am trying to set up leveling xp

#

I saved changes and it won't level anything up or anyone

#

and I can't get anything to work 😭😭

nocturne flax
#

Any helo

#

Helo

#

help

tidal flare
tidal flare
nocturne flax
#

Sure I just need help fixing settings make it kinda like this server or do the best we can

south flower
#

is there any way to get Probot back online? or is it just offline till furthee notice?

on our server it has been desconectado for some week and even if in status says it's operational on our server it has been offline for a long time

and we cannot enter their configuration website to do something

tidal flare
south flower
#

we tried that too and it stayed offline still

tidal flare
south flower
#

wdym?

tidal flare
#

Try to change one of your channel's name to "wake up" ProBot, example :

#channel-1 p_arrow_right #channel-2 (you can put the original channel's name back after this manipulation)

nocturne flax
#

@south flower i can help you

tidal flare
nocturne flax
tidal flare
#

It's fine

nocturne flax
#

Ur always listening to kill eva

#

Are u obsessed

#

??

tidal flare
#

For this type of question I would ask you to tell them in #chat-en

tidal flare
nocturne flax
tidal flare
nocturne flax
#

sourt

#

a

#

how do I make pro bot give levels out to people like a xp

#

thing

tidal flare
#

You can enable that on the Dashboard

nocturne flax
#

how do I make it do it automatically just enable it

tidal flare
nocturne flax
#

Watch that video I tried testing it what did I do wtong

#

wrong

tidal flare
# nocturne flax

Exactly, though make sure you have selected the roles that will not have xp on top

#

"no xp roles" means these roles will not count for the leveling feature

nocturne flax
#

And how do I make them all give xp

tidal flare
#

By the /setxp command

#

Otherwise, you will have to wait for the user to manually talk. With time, they will earn xp and grant levels.

nocturne flax
tidal flare
#

Yes

nocturne flax
#

how do I make the max higher and how do I make it show who gets levels

#

at the moment like a thing u have in #commands

tidal flare
nocturne flax
#

And how do I make it do that

#

eh em

tidal flare
#

Just select the channel you want ProBot sending the notification to

nocturne flax
#

Oh ok

#

w thanks if I could give u a tip I would

#

🙂

tidal flare
#

Haha no I'm fine. Glad I could help you.

#

If you need any help, I will be available tomorrow, I gotta sleep now DGtired

nocturne flax
#

Ok ill give help

tidal flare
nocturne flax
#

Wdym

#

how does it work any rules a

tidal flare
#

If you have a doubt or you don't understand some rules, do not hesitate to ask in #chat-en. This channel is more related to direct issues about ProBot itself and its website.

nocturne flax
#

Anyone in English able to help me stop this bkt

#

bot

#

its working aginst me 😭

tidal flare
nocturne flax
#

Its like kicking everyone bassicly

tidal flare
#

You may have set rules not properly

nocturne flax
#

idk what the h e w hockey sticks its doing but

#

😪

tidal flare
nocturne flax
#

I'm listening to the same song

#

u are

#

🤣

#

🤣

tidal flare
nocturne flax
#

Am i allowed to cuss

#

in here.

#

or pg

tidal flare
twilit lantern
#

Why the levelling does not work?

brave topaz
#

What exactly isn't working? ProBot not assigning roles...?

twilit lantern
#

Yes, when I set my level to 5 it doesn't give me a role.

brave topaz
#

Can I see your role list?

#

(Server settings > roles)

twilit lantern
brave topaz
#

Head to #support-int and state your issue in your main language.

azure quail
#

Is the command for the bot only usable for the owner? Because my members cant use any commands

brave topaz
#

Which commands?

azure quail
#

“/rank “

brave topaz
#

What happens when members run it?

pseudo citrus
#

High frame marhaba ee croam ee score from discour

azure quail
#

Look

pseudo citrus
brave topaz
brave topaz
# azure quail

head to the dashboard > your server > leveling system > scroll down > click on the edit button of the rank command > check the roles

bleak oriole
#

When will @coarse lintel mute go

azure quail
brave topaz
bleak oriole
pseudo citrus
#

From arabi

brave topaz
#

you could add the role of the users who cannot see the slash command on that same section

brave topaz
brave topaz
bleak oriole
brave topaz
#

np

brave topaz
#

np!

nocturne flax
#

Can I get help

tidal flare
nocturne flax
#

bot

tidal flare
#

Sure, can you explain to me in details?

nocturne flax
#

working against me / not doing any rules

nocturne flax
#

u told me to disable it until u could help

#

In my server

tidal flare
nocturne flax
#

.

tidal flare
nocturne flax
tidal flare
#

Sure, then I would ask you to not send message of this type here, to maintain efficiency with the support team

full prism
#

I bought a premium on probot and I don't know how to activate that premium now

tidal flare
full prism
#

Serbian is my material language

tidal flare
#

I see, I will create a Premium Ticket for you.

nocturne flax
#

leveling and etc ? Is there anything I need to do

autumn lance
#

i already made an embed and i clicked on it, its still telling me to choose an embed help (ping me if yk)

nocturne flax
#

Hey mate Dyllan has started to help me and quit

#

on me

#

it seems

#

🥱

eternal stone
nocturne flax
#

what's

#

I'm waiting now on admin Thanks mate

brave topaz
#

Read the channel rules.

#

@ashen karma this is a support channel.

dense compass
#

bot not working ?? because logs not working for my server..

tidal flare
dense compass
nocturne flax
#

nate

#

mate

brave topaz
#

I wasn't replying to you.

nocturne flax
#

I been in here for 3 days

nocturne flax
#

I swear I did

brave topaz
#

No worries

#

You're already being helped, aren't you?

nocturne flax
nocturne flax
#

Any one help

night mirage
#

Hi guys, How's it going? I'm a complete newb and looking for some advice. In my welcome message, how do I point out to a specific channel? I'm trying to direct people to write a short post about themselves in a specific channel and I want to direct them to it using the welcome message. I managed to find [user] and [server] easy enough but not sure about mentioning a channel. Cheers

brave topaz
#

<#channel-id> should work

brave topaz
nocturne flax
#

no

tidal flare
# nocturne flax Not.

Hi, I will not take responsibility to set up your server for you. I am only here to provide and help members about ProBot, thanks for understanding.

lusty laurel
#

How do I create a welcome message with pro bot so it says it in the discord instead of just dm ing them and if I can then can I add their pfp

#

@tidal flare

tidal flare
#

For the image, you will need to enable the welcome image feature

lusty laurel
#

I’m still a bit unsure what to do can you send a screenshot

#

What command do I do /welcome ???

#

@tidal flare

brave topaz
#

For more info, head to #faq > welcome & goodbye > 1

empty sierra
#

I’m having issues setting up the twitch notifications. Everytime I try to save it gives me an error message to try again later.

brave topaz
# empty sierra

Twitch module doesn’t accept new setups at the moment, sorry for the inconvenience!

#

Follow the channel topic.

empty sierra
#

I am already speaking to someone in support. Ty!

brave topaz
lean badgerBOT
#

:white_check_mark: @prrzemer muted from the text! :zipper_mouth:

empty sierra
brave topaz
#

Please leave that server now. It’s a scam probably and not related to ProBot at all.

empty sierra
#

Oh gosh okay

empty sierra
brave topaz
#

No ETA unfortunately.

empty sierra
#

Okay, thank you! FYI. I am also getting DMs now of people in this server trying to ask for personal information saying they can “fix it”.

brave topaz
#

Please report them DMing @surreal jetty 🙏

nocturne flax
#

Yeah yeah

#

@brave topaz

#

Why was I kicked out of

tidal flare
#

This is the last time you are being warned of this.

nocturne flax
#

of

#

Supoort

tidal flare
#

You have not been kicked from this server.

nocturne flax
#

I'm kicked from ticket dupport

#

suport

#

why was I kicked from ticket support

tidal flare
harsh yoke
#

Hello , i made a logs channel and with probot and its working properly but its some music bot spamming the channel cuz its deleting it messages after for example skipping a song or smth and it's kinda annoying, Any way to make the bot not detect deleted messages from that specific bot or somehow not detected from bot channel

tidal flare
harsh yoke
tidal flare
harsh yoke
#

Ah unfortunately

#

well i need the option on but ok

tidal flare
ocean swift
#

Yo

#

I paid $10 for a month for tier 2 premium and I got a receipt to my email and everything, just not allowed to access premium things still

#

what'd I do wrong lol

tidal flare
ocean swift
#

thank ya

cobalt flame
#

How do you add a max lvl to your server

brave topaz
cobalt flame
#

No but like when I do /rank to check it it just says 0 max

brave topaz
cobalt flame
#

Ok thx

brave topaz
#

Np

static shore
#

hey i have a question

im trying to use the probot to welcome members when they join, but im not sure how to set it up. Please someone help?

unique hare
tawny yarrow
tidal flare
tidal flare
#

Hi, I will create a ticket for you. I would recommend you to remove this image for your security here.

stoic wind
tidal flare
hollow valve
#

Hello, your pro bot kept on unbanning user after certain time. I was here a month ago about this issue. It going to be security problems for my discord server if the bot kept randomly unbanning user that i've banned.

tidal flare
hollow valve
#

So your telling me you can't do anything about it?

tidal flare
hollow valve
#

It was a few months ago. I banned that user due to suspicious accounts because of there username.

tidal flare
#

I see. The value you entered on the website may not be accepted since it's a real long line of numbers.

hollow valve
#

Even i just put 999 on the settings it still wouldn't work?

tidal flare
#

According to the value you entered, the earth wouldn't even exist anymore lol. So I think you can reduce the value to 48 months or something like that

hollow valve
#

I will try that setting but if that bot randomly unbanned user one more time, im removing it from my server due to security issues.

tidal flare
wooden temple
#

Hey there. I'm looking for a way to notify the Server that a member just used his Nitro boosts on the server... Is there a feature for this in Probot?

tidal flare
wooden temple
#

Well that sucks. Guess i'll do it with the Discord intern one then.
Thanks for the fast reply tho.

tidal flare
#

If you need any help, do not hesitate !

earnest oriole
#

Daily credits not coming back anytime soon?

tidal flare
#

We can't provide you any ETA when it will come back.

sterile isle
#

guyes

#

guys*

#

any helper here?

tidal flare
#

First, if you talk arabic I would ask you to head in #support-ar .

sterile isle
#

i ca talk both

#

can*

tidal flare
#

Alright, so how can I help you today?

sterile isle
#

im co owner with my friend in a server but sadly i can't acces the probot dashboard it give me error i will let u see it right now

#

and it keeps glitching and lagging and don't show the dashboard

tidal flare
sterile isle
tidal flare
sterile isle
#

but this with the pc support or idk

tidal flare
sterile isle
tidal flare
# sterile isle

This is the app by default of your phone. You may need to Install Google.

#

ProBot website may work there

tidal flare
sterile isle
#

same problem

#

is it smth wrong with roles

#

cause pro bot not highest role?

tidal flare
#

Try to access with another web app, like Google.

#

If you can't or if the issue still happens, you may try to clear your cookies.

sterile isle
tidal flare
tidal flare
#

You can either try to clear cookies and cache

sterile isle
#

i will try and trll u

tidal flare
#

Sure, take your time

sterile isle
#

is probot needs administratod?

#

adminstrator*

tidal flare
#

But it doesn't have anything related to your current issue.

sterile isle
sterile isle
#

sadly it stays after deleting the whole cookies and app data

tidal flare
#

Like I said, it's client-sided. Meaning the error is on your phone, or internet connection.

tidal flare
sterile isle
#

that error was from yesterday at 12 am

sterile isle
tidal flare
sterile isle
#

ah btw the website makes strange things and give this error

sterile isle
tidal flare
sterile isle
#

btw i tried now vpn and still same problem 😭

tidal flare
sterile isle
#

thabks for ur help

#

thabks*

#

thanks*

tidal flare
#

No problem! If you need any help don't hesitate!

lilac condor
#

Twitch notify no work no work save ...

tidal flare
# lilac condor

Hi, currently the twitch notification is under maintenance. We apologize for the inconvenience.

tidal flare
lilac condor
#

It won't be very good when the dentist is waiting for me

agile prawn
#

Is there a way to do a bulk kick based on a role at all?
Pretty much anyone with a specific role I want to remove.

tidal flare
agile prawn
tidal flare
#

No problem, have a nice day !

gritty geyser
#

hi

tidal flare
#

Hi, how can I help you?

gritty geyser
#

i was away for a bit and tried to find the answer but i couldnt in #status or in the pinned messages

#

hows the welcome message image going?

#

is it all operational again, or not yet?:)

tidal flare
gritty geyser
#

thank you very much❤️

tidal flare
#

No problem!

fickle jacinth
#

Hi 👋. Short question. How can I give my admins access to the server Dashboard of Probot. Did‘nt find it by myself. 🫤

tidal flare
#

Once it is enabled, they can access the dashboard.

fickle jacinth
tidal flare
fickle jacinth
#

Ok, I'll get back to you as soon as possible and give you feedback 👍 thanks for the quick help

haughty kestrel
#

hello guys i have a problem with my bot the "lvl system" doesnt work my bot dont wanna change roles

tidal flare
haughty kestrel
tidal flare
haughty kestrel
#

ive even tryed to manualy give xp and lvls

#

but my bot ignore it

tidal flare
haughty kestrel
tidal flare
# haughty kestrel

So as I can see, Admins and moderator roles can't have XP, is that what you want?

haughty kestrel
#

yes

#

as you can see this guy have lvl 8 and dont even have a lvl 1 role

tidal flare
#

You have enable the "Remove with higher reward", meaning it will never give the level 1 role if the user is higher than that

haughty kestrel
#

ok but he dont even give him lvl 1 role

#

how he will get a lvl 5 role

#

how i can say the bot dont even start the count

haughty kestrel
tidal flare
slate grotto
tidal flare
# slate grotto

Like it is written, the daily credit feature is disabled.
#support-ar next time

haughty kestrel
tidal flare
# haughty kestrel doesnt work

The last option I have would be to kick the bot and inviting it again,
Also, I will report this issue to the team, sorry for the inconvenience.

rustic kestrel
#

dosent let me add the bot

brave topaz
#

can you elaborate?

rustic kestrel
#

well i choose the server and it refreshes the site

brave topaz
#

you select the server on our dashboard?

rustic kestrel
brave topaz
rustic kestrel
#

nah

#

it dosent work

brave topaz
#

would be something out of our control then

trail mauve
#

hey

#

can we reset top weekly text& voice xp?

tidal flare
trail mauve
tidal flare
trail mauve
silent cliff
#

Hi I’m in a server where the welcome messages stopped welcoming people in and idk what to do

brave topaz
#

I recommend trying a different image with a file size under 1MB.

silent cliff
#

Well it was posting the same picture for a month then it just stopped posting all together, could that cause that?

brave topaz
#

i would try what i said

#

and if it doesn't work, check probot permissions, try changing the welcome channel, show us your setup...

pulsar scaffold
#

who can i talk to about a refund? (i accidentally subscribed twice)

lean badgerBOT
covert plaza
#

hi im confused on what the text level means on the leveling system

#

it says text level 7 minutes and voice level 18 mins. what do they need to do in order to advance to the next level?

brave topaz
#

just write messages on your server

#

that's the estimated time they need to wait until the next level

neat mortar
#

So how can i custom the command of the bot?

brave topaz
#

what do you mean?

neat mortar
brave topaz
quartz marlin
#

guys

#

how to play music with this bot

tidal flare
#

Hi, how can I help you

tidal flare
#

ProBot does not have the music feature

quartz marlin
#

and what is it for

tidal flare
modern sand
#

Moderation

quartz marlin
#

k thanks

tidal flare
tidal flare
modern sand
tidal flare
modern sand
#

I see

#

Cheers, sorry

thick swan
#

hi i need help i have n auto responder in one server i wanna replicate the responses to another server (im the owner of both servers) is theres a wway to not type all the autorespond again all over (like more than 100 responder)

covert plaza
lean badgerBOT
#

We noticed that you are a premium user, for faster response go to #premium-support

brave topaz
dark mango
#

<@&675070424748654593> Does the welcoming image work now?

dark mango
#

?

#

so it does?

brave topaz
#

Yes, it does.

dark mango
#

thx

brave topaz
#

Np

mental sonnet
#

How much do I get from XP Voice per minute ?

brave topaz
#

Text: 10-40 xp/2 minutes
Voice: ~10 xp/2 minutes

ashen sentinel
#

i paid for premuim i dont know how to get it when i click on manage premuim it says something went wrong

#

<@&675070424748654593>

mental sonnet
rain wagon
#

Hi everyone, could you tell me how I can send an embedded message in a forum channel?

livid hearth
rain wagon
#

Oh ok

#

thanks!

livid hearth
#

my pleasure, have a lovely day

agile prawn
#

Hi All

Looks like ProBot maybe offline again, it's not responding to any commands on our server at the moment.

tidal flare
tidal flare
#

Or your issue is resolved

agile prawn
#

Seems it woke up between me typing here and going back to the server.

tidal flare
left sky
#

Hey how to set up probot?

left sky
#

?

calm hollow
#

<@&675070424748654593> .

left sky
#

Ok ty

west elbow
#

Hello

#

Can someone help

#

<@&675070424748654593>

#

@tidal flare

calm hollow
#

@west elbow u can state ur question right away

calm hollow
west elbow
#

I need help with a bit

#

Like use like a ?spin and it messages a random preset

#

Ya know?

calm hollow
#

uhh could u elaborate more? I didn't understand

fringe kayak
#

hi

calm hollow
west elbow
#

Uh

calm hollow
#

like a roulette?

west elbow
#

Like in a server im in you gotta spin for characteristics

#

So you do ?learn

#

And it replies with either dumb average fast or prodigy

calm hollow
#

I don't think probot offer such feature tho

west elbow
calm hollow
#

Sure

west elbow
#

Ill screen record it

west elbow
calm hollow
#

Oh

#

That might be an auto response

west elbow
#

Thanks

calm hollow
#

yw

fringe kayak
#

How long do I have to wait before I can send creadit?

#

c

#

@calm hollow

calm hollow
#

I'm pretty sure it's 30 days

fringe kayak
#

my acc 35 days and i cant send why

calm hollow
#

u sure?

fringe kayak
#

yas

#

this from my 2 acc

calm hollow
#

Did u use /credits tho?

fringe kayak
#

wait

#

@calm hollow

split needle
arctic island
#

how to create a custom command, or a command that autowarns the person when the person violates an automod? if people swear i enabled the automod command but i dont know how to autowarn

tidal flare
arctic island
tidal flare
arctic island
tidal flare
#

No problem!

arctic island
tidal flare
shadow haven
#

<@&675070424748654593>

tidal flare
#

And please do not directly mention the support

shadow haven
tidal flare
tidal flare
shadow haven
tidal flare
#

No problem

arctic island
#

Is it possible to use automod to timeout members, not mute them?

arctic island
tidal flare
arctic island
arctic island
#

Oh its fine

coral terrace
#

How do you get the bot to say when people have joined and left

tidal flare
dusty burrow
#

p

nocturne flax
#

how do i buy prime probot

nocturne flax
brave topaz
brave topaz
nocturne flax
main zephyr
#

Is there a guide on how to set up colours with Probot?

brave topaz