support-en

[nocturne flax]

<@&336913504051265537>

@nocturne flax why he have mute

[brave topaz]

1. Do not mention moderators.
2. If he wants to know the reason, he can contact us via our modmail @surreal jetty
3. This is a support channel for ProBot.

[dapper storm]

I turned off the image send and it still doesn't work, so that didn't help

[fleet nimbus]

Damn that sucks it worked for me so I dunno

[dapper storm]

Never mind, it does work, there was just a pause in people joining

I wonder why they just didn't make an announcement telling people that it's just the image part of the welcome message that is down!!

The rest works if you just disable that part.

[dense sluice]

A stick is not a work

Welcome leaver doesn't really want to work and I also received a message back from my other servers that it is down

And I don't know what happened to it, I'll replace it with another one, but it's not as good

The spam monitor doesn't really want to work either

Fix it because I can't really replace it with another stick

[native siren]

Automated welcome messages broke a few days ago

I have tried turning them off and back on but still not working.

[tidal flare]

Hi, it is a known issue and we apologize for the problem. Developers are trying their best to upload a fix ASAP .

[native siren]

✅

[thin flax]

Thanks for The Help!

[tidal flare]

No problem! If you need any help let me know!

[brave topaz]

Will bring up this to the team, thanks.

[dapper storm]

Thanks!!

[brave topaz]

@hollow jay

[ebon tendon]

is the welcome bug fixed yet?
yes/no

[tidal flare]

Hey, this hasn't been fixed yet, keep connected on this server to stay tuned 😉

[open igloo]

Why am I getting Error with background. If this happened in sudden please contact support. all the time? 😅

[brave topaz]

Known issue.

[open igloo]

Oh okay. Also for some reason ProBot changed all my colour roles out of nowhere I don't know when, but I haven't been on the dashboard for 10 months?

[frozen bear]

@brave topaz hi

Bro

[tidal flare]

There is no need to directly mention Support Member, thanks

If you need any help, ask first without any mention.

[frozen bear]

Someone got up and stole 2b from me

[nocturne flax]

welcome message stoped working like 2 days ago

[brave topaz]

We're aware of the issue. You just need to wait.

[nocturne flax]

ok thx for the help

[brave topaz]

Did you check the dashboard logs?

[brave topaz]

Np.

[open igloo]

I did but. I also checked audit logs and it changed them before I even clicked something in the dashboard. It's like when I loaded the dashboard, it changed them

I changed them all back so it's fine. Idk if that is an issue as well though or just happened as a one time thing for me

[tidal flare]

You're responsible of your own credits.

[dark mango]

The message doesn't work on my server...

[placid thorn]

**سلام عليكم اخواني الدعم يوجد لدي مشكله في المكافأه اليومية لا اقدر الحصول عليه اتمنى المساعده وشكراً لكم

Peace be upon you my support brothers I have a problem with the daily reward I cannot get it I **hope for your help Thank you.

[brave topaz]

#support-ar

[glossy venture]

Do you guys know when the welcoming thing will be back up and running?

[brave topaz]

We don't have an ETA, no.

[glossy venture]

alr but thanks though

[mental geyser]

bot is offline

?

[vague creek]

Anyone knows why ProBot doesnt send logs? (bans, mutes etc.) It has permissions and everything is turned on

[ebon tendon]

when fix?

[tidal flare]

We do not have an estimated date to give atm.

[ebon tendon]

around

?

maybe?

[tidal flare]

No sorry

[ebon tendon]

bruh

[solemn yarrow]

<@&675070424748654593> Why doesn't the bot work?
Still don't get a welcome image

[upbeat pagoda]

<@&675070381861634048> <@&675070424748654593>
hello I have problem with the bot it won't show the welcome image if someone can please help me
السلام عليكم عندي مشكله في البوت ما برسل صوره لما احد يدخل السيرفر شو السبب ؟

[tender sandal]

ah not the only one i see

[upbeat pagoda]

so I'm not the only one ?
maybe problem in the bot ?

[tender sandal]

yea guess so, patience it is

they will fix it

[upbeat pagoda]

I hope so
I feel better the problem isn't from me I hope I was stressed I did something wrong

[tender sandal]

dont have any other problems, only welcome msg

[upbeat pagoda]

yeah when someone leave it say the goodbye message but it doesn't say the welcome message or show the image

[rare mortar]

welcome msg is fine fr me

what ur guys issue

[tender sandal]

no mo welcome msg from pro

[rare mortar]

ik bout the img issue

oh

[tender sandal]

yea that one

[rare mortar]

any updates

[upbeat pagoda]

goodbye message work fine for me but the welcome not really
and it used to work fine
I hope they will fix it soon

[brave topaz]

@upbeat pagoda @tender sandal @solemn yarrow we're aware of the issues with the welcome module. Developers have been notified.

[dapper storm]

Disable the image part and it will work for text

[dapper storm]

You could advise people to turn off the image perm and the text portion will work to welcome new members, they can turn it back on later when it's fixed

[warped iron]

How to disable a specific command

[warped iron]

<@&675070424748654593> idk what is it

[gritty marsh]

I have a problem, the bot doesn't want to send welcome message

[tidal flare]

Hi, it is a known issue and we apologize for the problem. Developers are trying their best to upload a fix ASAP .

[torpid willow]

lemme join the server

[nocturne flax]

hi

[supple cloak]

Hello, I have had a problem recently that others have reported that the join message is not working. Just to let everyone else who is experiencing the same issue, its not just you, its all of probot.

[tidal flare]

Hey, it's an issue that has been reported multiple times. Developers are working on a fix to upload as soon as possible.

[supple cloak]

alright. thanks for the update.

[tidal flare]

No problem, keep connected on the server to stay tuned 🤙

[cedar sail]

Is there a way to set up the / clear command to delete all but one message in a channel?

[tidal flare]

No you can't do that.

[cedar sail]

Is there a way to have it delete all messages and then automatically regenerate one?

[tidal flare]

No you still can't do that.

[cedar sail]

Okay thank you buddy

[tidal flare]

No problem!

[cunning kernel]

I just bought premium for a year for 40 dollars but it's not letting me add multiple roles when I am self-assigning

How do you have multiple roles for one button? I paid 40 already through paypal

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[nocturne flax]

My welcome message and image arent working

<@&675070424748654593>

[lean lava]

<@&675070381861634048> <@&675070424748654593>
hello I have problem with the bot it won't show the welcome image + logs no't working if someone can please help me
السلام عليكم اواجه مشكله في البوت عند دخول اي شخص للسيرفر مايرسل رسالة الترحيب + اللوقات ماتشتغل ؟

[glad cypress]

Can confirm this works

[nocturne flax]

#support-ar + We are aware of a ongoing issue with the welcome img you can still use text

[nocturne flax]

^

[wraith kayak]

Hello jullian, so if i set the welcome img it will be visible for everyone after they fix the problem?

or i have to set the welcome image again

[nocturne flax]

No, if you want a working welcomer for now you can't use an img until we fix the problem

[nocturne flax]

Perfect thank you

[steady shoal]

hello, so my bot wont welcome people into my server anymore and I'm unsure what happened

[open shale]

You to huh

[steady shoal]

yeah and disabling image doesnt solve the problem

[dark mango]

fax

[tidal flare]

Hey, this is a common issue that has been reported. Developers will try their best to upload a fix 😉

[brave solstice]

So probot doesn’t want to welcome or send the photo when someone joins is there something wrong I did?

[brave solstice]

<@&675070424748654593>

[tidal flare]

Hey, I've answered about this problem just up to you message.

[brave solstice]

so when are y’all gonna fix this?

[tidal flare]

We do not have an estimated date.

[proud robin]

Why don't you write about this https://discord.com/channels/224308865427046402/665036485132550154 ?

[tidal flare]

This question has been reached the the admins. Only them can make an update in this channel.

[proud robin]

Oki, thanks

[nocturne flax]

To be or not to be.

[wraith glen]

guys i need help :c my pro bot created like 5 mute roles to one person for no reason. anybody know why that is so?

[tidal flare]

Hi, take a look at your server Dashboard to see if any rules are not set properly.

[wraith glen]

any specific rules?

[tidal flare]

Maybe some roles can be mute and other cannot.
The user may send content that ProBot don't allow in your server

[wraith glen]

yeah

[wraith glen]

i just checked the bots moderation but there is nothing different from what i set it before

[tidal flare]

Check if they don't have multiple roles that can enter in conflict

[wraith glen]

no settings are conflicting

[tidal flare]

Let me find solutions for you, I'll mention you as soon as I can

[icy carbon]

Hey there Support

Welcome message stopped apearing

when peiople join

for no reason

it happened before and fixed itself and then now it happened and it's not showing any welcome message for like a week now

@tidal flare

[tidal flare]

Hi, it is a known issue and we apologize for the problem. Developers are trying their best to upload a fix ASAP .

[icy carbon]

when is it going to be available again ? roughly

[tidal flare]

I don't know exactly when this can be fixed, but it'll soon.
Stay connected on the server to get updated 🤙

[icy carbon]

thanks G

[tidal flare]

No problem

[upbeat verge]

i need a support this person @crystal delta scam in 131m credits and i have proofs @tidal flare

[tidal flare]

We do not take this kind of request.

[upbeat verge]

please do something

[tidal flare]

This is your own responsibilities. Please avoid mentioning more than once.

[upbeat verge]

he scam many persons

u should blacklist him or something

[tidal flare]

I will not answer you about this situation anymore. We do not take this kind of request. Please do not mention me again about this situation.

[cloud tinsel]

Bro you know how to know that u made it as a discord mod its when you start sounding like a bot ahahahah

[brave topaz]

This is a support channel for ProBot. Head to #chat-en if you don't need help, thanks.

[cloud tinsel]

No thank you;)))

Am sorry

[hearty sparrow]

how to fix the problem

[brave topaz]

#support-ar

[brave topaz]

No worries.

[native mason]

same here

[brave topaz]

@native mason did you read this?

[native mason]

yea

I was just saying same here so u lot knew it's happening to more people as well

I only just realised that that it's happening anyway lol

[brave topaz]

We know that there are more people affected, we have received more than 100 reports.

[native mason]

oh alr

[mild hinge]

Hello I would like to say that the welcome message is not working ☝️🤓

[dapper storm]

Turn off the image and it will work in text only!!

[dapper storm]

Turn off the image perm and it will work in just text mode

[dapper storm]

I don't know why the help team isn't telling people this !!

[brave topaz]

Hi there. Please, read the channel topic before helping to avoid being moderated.

[sage flint]

Because if you manage to spend 2 seconds on reading the error message, you will see that the feature is disabled, which means there’s nothing to fix - we have just disabled it on purpose

[vale trail]

hello, i've used probot for my server for a good half a year now, but a few days ago we realised the welcome bot is no longer working, i'm not sure how to fix it.

[tidal flare]

@vale trail

[vale trail]

tyvm ❤️

[tidal flare]

No problem ^^

[paper palm]

Welcome image not working

Hasn’t been for days

[tidal flare]

@paper palm

[paper palm]

Thank you

[tidal flare]

No problem

[gaunt steppe]

Probot member's greeting function is not working right now, what should I do?

[cunning tree]

same here, welcome message and welcome images haven't been working

i hope its fixed soon!

thank all of you for your hard work

[tidal flare]

Hey, please read this message to know more about it.
@cunning tree @gaunt steppe

[cunning tree]

🫶

[marsh zephyr]

Hi i got issue with probot, it doesnt send welcome messages

[fiery glacier]

😂 I guess no one reads the history before posting

[brave topaz]

We're aware of the issue. You just need to wait.

[marsh zephyr]

Alr

[next elbow]

i am also having the same issue! thank you for trying your best to fix it asap💖 us server owners appreciate it!

[tidal flare]

Hey so what happened to you is only a bug and should not happen again.

[wraith glen]

kk thanks

[tidal flare]

No problem

[brave topaz]

Thanks for the comment

[tidal flare]

Dymidless is right, we appreciate your comment

[hushed field]

is there a problem with the welcome meesages?

[tidal flare]

Yes there is, developers will try their best to fix it as soon as possible

[hushed field]

ah ok thanks

[oak frost]

are level rewards not working or am i just stupid?

bot is on top, has all perms

[steady shoal]

Okay thanks! I realized when I was reading earlier messages.

[merry stream]

hi I have a problem with the welcome bot after I fixed the settings the bot worked for two days then stopped working when I enter the control panel it gives me this error and it's been doing it for a couple of days

[brave topaz]

What’s your main language?

[merry stream]

Italian

[brave topaz]

Head to #support-int then please.

[smoky vigil]

Hello there. Its been 3 days since the bot stopped sending in any welcome messages. No matter what I do it doesnt work. However every other function seems to work. Whats up with that?

[golden ermine]

Hi guys, I have had a ticket open for over 10 days now regarding a refund. The last I heard from you was that you would be in touch, but that was over 10 days ago. Can I please ask what is happening? I paid for the subscription 20 days ago. Still no refund.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[tepid sapphire]

Hey, question, so for my server with exits and bans channel it keeps saying unknown user and im wondering if it is ProBot thing or a Discord thing?

[smoky vigil]

I think its actually a discrd thing

[pure valley]

did you try to change it to [userName] has left the Server - instead of [user]

[tepid sapphire]

how would i do that?

[pure valley]

in the dashboard, where you did activate the goodby message?

[mellow jackal]

a

[pure valley]

Probot - your server -> Welcome & Goodbye -> scroll down -> in that message box write in the message you want it to send but with [username] as command for the names

[tepid sapphire]

thank you!! hopefully that'll do the trick

[grim goblet]

I have it enabled to de the picture and message but the picture isnt working,if I turn the picture off the message works-

[grim goblet]

Ooooh somethings wrong with the welcome mesages rn

[nocturne flax]

Hey something is wrong with the welcome messages

The thing is I build servers and almost all the servers I build I use probot for

People keep coming back and it’s annoying almost 200 people

I need yall to fix it asap or im gonna cry

[grim goblet]

They know they're working on it

People dont look up in this chat appearantly😂

[nocturne flax]

😭

[sage barn]

same issue for the past week

[nocturne flax]

Nah it’s just been since today

For me

[sage barn]

i had this issue since 6 days ago

[nocturne flax]

😭

[oblique elbow]

As we mentioned already, we are aware of the issue with the welcome image! Maybe turn this off so you can get currently the welcome message!

You will see, when the issue is fixed!

[steady oak]

also the Auto Roles its not working

[oblique elbow]

„Is not working“ is no issue description

[steady oak]

so i mean Auto Roles should give to the new member a specific role automatic when he join so now its not giving the new member any role even if its enable

[oblique elbow]

Ok show me the setup please

[oblique elbow]

Is ProBot online on the server? Are the other features working?

[steady oak]

yes

i have couple features on

[oblique elbow]

You also checked if the role hierarchy is ok for giving the roles?

[steady oak]

yes the bot role on the top under the owner

before couple days the if bot or app join it should give another role the bot role but it wasn't working and now the member auto role not working

i mean that one its not been working for long time

[tender sandal]

Good one thx you

[modern veldt]

how do i invite the premium bot?

[modern veldt]

@halcyon plank How do i invite the premium bot to my server?

[gleaming lake]

ProBot is not working rn so now sure why you would do that lol

[digital belfry]

Where would be the message when its fixed? In #status ? :o

[dusty seal]

Can I ask if this feature requires size? I have granted BOT Permissions on Member and resized to the lowest level but the bot still does not work

[digital belfry]

#support-en message
The feature with the picture dont work at all at the moment.

[wet bay]

When is the welcome message back on ?

Wirh Image

With*

[keen pier]

where to pick the role to give

[keen pier]

@oblique elbow ?

[keen pier]

ty

[brave topaz]

We don't have an ETA.

[brave topaz]

We know what to do.

Thanks for the recommendation though.

[brave topaz]

Can you elaborate?

[brave topaz]

Can you elaborate?

[glossy marlin]

How do I make a custom mute role ?

I am trying to put in dashboard but it keeps adding a other role called "Muted"

[tidal flare]

You can't make a custom mute role.

[glossy marlin]

But it always puts Muted I want it to our Muted DB

[tidal flare]

Yes. But like I said, you cannot custom muted role.

[vital nacelle]

Looking for partnership

Where should I ask for it?

[brave topaz]

We are currently not open for partnership applications.

[vital nacelle]

Any time soon?

[brave topaz]

Probably not.

[late void]

Hello, is it normal that ProBot no longer welcomes members?

[glass hinge]

Welcome for probot is buged!!

Is it for everyone?

[reef berry]

i have the same problem

[glass hinge]

So its bugged

[reef berry]

ig yes

[glass hinge]

It is for like week or so, its annoying really

[reef berry]

frrr

[glass hinge]

And they didn't fix it yet is Big L

[sonic fox]

Yesssss

[dapper storm]

It will work if you turn off the image perms

[sonic fox]

For the bot?

[dapper storm]

turn off the image perm and it will work in text

[dapper storm]

yes

[sonic fox]

Ok I try it

[dapper storm]

it will work without the image

[glass hinge]

Wow it works, thanks G

[sonic fox]

Oh it works!! Thx

[smoky vigil]

Oh boy

[wispy bluff]

Any Help here Ihave problem here

[brave topaz]

#support-ar

[cosmic whale]

how to do top?

[brave topaz]

/top

[waxen folio]

The logs in one of my servers keeps acting up, while the other one I own never has an issue with logs. Like time to time logs just stops working and starts working again randomly while the other one is unaffected entirely, is there something I can do to fix it?

[nocturne flax]

Pro bot has every single permission and his role is at the top of the list.

[modern veldt]

still cannot figure out how to invite pro bot premium to my server

[rain wagon]

in the embeds how do i make them separate? is it possible?

[ebon tendon]

is the welcome bug fixed yet?
yes/no

nvm i got my answer

will it be fixed soon?

[gleaming lake]

Welcomer and Autoroles as well as other stuff is not working on the bot, so not sure why someone would want to pay money right now while things are being fixed

[nocturne flax]

It works perfectly for me?

The only one that doesn't is the templates if you make a custom one it works fine

[austere condor]

actually doesn't work for me either

[glacial fractal]

is this normal?

[nocturne flax]

Ye you gotta refresh

[nocturne flax]

Wait nah

It's cuz it's under maintenance

I think

[austere condor]

Maybe it's related to not sending welcome messages?

[glacial fractal]

been refreshin alot of times and not sending welcome messages

[austere condor]

It's been an on-going issue all day for me

[glacial fractal]

so im not the problem then

[nocturne flax]

Nah

[austere condor]

must be a bug or something. I guess it will be resolved in a bit

[nocturne flax]

It's working for me

You can't make them

But it's sending them

[austere condor]

Dunno. I've tried to take the bot out and put it back in the server again, change the welcome channel, checked if it has all the permits... it just doesn't send them
Hope it gets resolved

since it's more than one person

[knotty lynx]

i have the same problem 😦

[gritty geyser]

how do i refresh it though

i tried turning off and on

[brave topaz]

As was stated multiple times, there's ongoing issue with the welcome image, you can still use welcomer but only text without an image until we fix it.

[nocturne flax]

Yea

[nocturne flax]

What he said and 7 different ppl said

[gritty geyser]

love the bot btw❤️

its a very cool one

[gritty geyser]

ill try that

i gues if i check off only the image, the message should work then...

rn both are turned on but none are working

if i turn off just the image, the message should start working?

[ionic panther]

how do i get credits

[knotty lynx]

yes

if u turn off the image, then yes

[hollow jetty]

There is a problem with the welcome part of the bot

[nocturne flax]

So everyone the welcome image is not working the welcome message is working so just remove the image and add it back when we day it's working again

[daring bane]

whats a "we day"
I'm sorry, but I do not understand this sentence one bit

[grave storm]

HELP

the bot blocked me

Why??

I can't access the website anymore

[brave topaz]

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.
-# For more info, click here.

[grave storm]

🥲

[nocturne flax]

We say stop being rude they are working hard they don't have time for spelling

[nocturne flax]

Thank you guys for working hard everyday too keep this bot up and running

[daring bane]

Kid stop sucking up to stuff, sentence didn't made sense, and considering how long this problem persists at least give people a decent explanation.

[daring bane]

lol

[nocturne flax]

It clearly states. So, everyone the welcome image isn't working. So basically that means the image part of it doesn't work. So just temporarily remove the image until they fix it. They will say when they fix it

Whats so hard to understand Abt that?

Hm?

Exactly.

[steel yoke]

Hello

I have a question

Im trying to set welcome and goodbye to one of my servers

And goodbye and welcome are doing just fine

But whenever i want to add picture welcome is not working anymore

What should i do?

[brave topaz]

@steel yoke

[steel yoke]

Thanks

[daring bane]

Do you honestly think I'm gonna waste my time by feeding (textbook) troll kid who is sucking up to the staff and trying to start some kind of argument just to get some attention. I would ask you politely to ignore my posts or even me, heck you can even block me so you don't need to see them at all, but by knowing trolls like you you're gonna probably come back with some more nonsense rant... ta-ta

[nocturne flax]

Look up Abt 10 msgs

[steel yoke]

I did, but i couldnt know the explanation was there
also the we day sentence really is confusing

[lone cosmos]

Good evening on our server we are having trouble also, we had a welcome message with an image also. Both have stopped working. Goodbye message is working fine 😵‍💫

[steel yoke]

@lone cosmos

[nocturne flax]

Y'all really don't understand this sentence

[nocturne flax]

@steel yoke

Read that

[steel yoke]

I did

But i dont understand why do you have to be so bitchy about it

[nocturne flax]

Its one typo

Break it down

Do y'all really not know how to break down a sentence

[nocturne flax]

It's an ongoing issue

[nocturne flax]

Just be patient

Stated like 5 times in the last 20 mins

[nocturne flax]

And I'm not being bitchy I'm just confused why you guys can't break down a sentence. Plus it's one typo.

[steel yoke]

Like i did assume what they are trying to tell us but a support should be clear and straight forward, clear.
Im just stating that @daring bane wasnt so wrong…

[nocturne flax]

And I'm just stating that you should realize that they are focusing on other issues as well as that one and so many ppl are complaining about it so they want to get the message out fast. So they will make mistakes. It happens to everyone.

[hollow jetty]

Not working

[steel yoke]

Yeah nothing against that but clearer info would also give us less to ask.
Like if they just stated they are fixing it and it will be fixed soon. No problem. But with typo people only ask more questions…
I have nothing against these hardworking people

[nocturne flax]

The image or message?

[nocturne flax]

They've stated that 4 times before that message people are not getting it

[nocturne flax]

This one

[steel yoke]

And how am i supposed to know that ?
I havent been here this long.
Maybe pin a message?

[nocturne flax]

I did that a sec ago

[hollow jetty]

The message works alone, but the image does not work with the message

[nocturne flax]

It's an ongoing issue we know about it

[steel yoke]

Great

[nocturne flax]

Maby just look over the chat to see if the issue is just you or multiple people.

[steel yoke]

Im an issue?

[nocturne flax]

Either way rudeness isn't necessary towards people.

#support-en message

... No your issue the issue you are having....

[steel yoke]

When was i rude?

[nocturne flax]

.

[hollow jetty]

When will this problem be solved?

[nocturne flax]

however long it takes them

[nocturne flax]

They most likely have other issues to fix aswell as this one so just be patient

[steel yoke]

Oh well youre not fixing anything, nor youre server admin etc. and you mix in everyone’s business? What for really?

[nocturne flax]

Asap, I can not give you an exact date

[nocturne flax]

Im just stating that being rude isnt right

@nocturne flax Stop let us fix this

[hollow jetty]

Thank you very much for the reply

[steel yoke]

But you went mixing into my deal before i said that youre bitchy or anything

[nocturne flax]

@steel yoke Stop it 2

[steel yoke]

Thank you

[steel yoke]

That i understand

[nocturne flax]

@nocturne flax I'm sorry.

Np, but I dont want to see you dong this again

Yes sir.

I'm feeling old now 😂

[nocturne flax]

You're older than me

So you're my elder.

Also you are my "boss"

I'm 18 almost 19

I'm 15 almost 16 so...

Sorry if I sound rude but you don't have to call me sir

But you are the person in charge of me in this situation.

No im just helping and informing people of the rules

Thx

[dapper storm]

Leave off the image for now until they fix

I wish they would just have an annoucement so people don't have to get help from other users instead of the staff here.

[nocturne flax]

How do I obtain a URL for a title/how do I make one

[sand sonnet]

Why is my welcome message for my server not working?

[nocturne flax]

There is an issue with all welcome messages they are fixing it.

[sand sonnet]

okay

thank you

[nocturne flax]

Yep

[cerulean bloom]

Do yk when it will be fixed?

[nocturne flax]

No clue I'm not a staff nor a support member

[cerulean bloom]

Oh

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[cerulean bloom]

Hello?

I need my welcomer 😂

[nocturne flax]

Just be patient

[cerulean bloom]

Do yk when they finna fix it?

[nocturne flax]

Dylan you know the txt one doesn't work either right?

[tidal flare]

Yes, sorry for confusion

[tidal flare]

I do not, sorry

[cerulean bloom]

Oh ok

[nocturne flax]

No problem

[tidal flare]

Should be fixed ASAP, but I can’t tell you any time when it’ll get fixed

[nocturne flax]

how can i fix this problem?

[nocturne flax]

hello …

[glacial fractal]

hi

[nocturne flax]

do you know how to fix this

[nocturne flax]

.

<@&675070424748654593>

[brave topaz]

There’s nothing to fix. If you read the error, it says this feature it’s temporarily disabled

[brave topaz]

Do you need help?

[glacial fractal]

I'm just waiting for the welcome message to work before I invite my friends

[brave topaz]

Alright, buy saying it on this support channel won’t help, so head to #chat-en

[spare flax]

Hey im wondering if there are any issues with welcome messages rn? One of our servers is allowing leveling messages but welcome messages have stopped as of a week or more ago randomly

[glacial fractal]

it's been out since a couple of hours ago

[spare flax]

Lmao I just read above

<@&675070424748654593>

[brave topaz]

And why do you ping us?

[spare flax]

Hey im wondering if there are any issues with welcome messages rn? One of our servers is allowing leveling messages but welcome messages have stopped as of a week or more ago randomly

[brave topaz]

Known issue.

[spare flax]

I've went through the meeting with another admin I'm working with and it doesn't seem anything has changed.

That was my question Is it just currently out of order?

[brave topaz]

I just said it's a known issue

[spare flax]

Is there a "known" solution? Lol "Known issue" tells me very little

[brave topaz]

Probably if you had read the message history of these past days (or hours) you would have obtained more information. To be honest, it is very difficult to repeat the same thing to all users when you can read the messages above.

You could use the welcome plain message instead of the custom message.

That's the known solution.

[spare flax]

Well I don't hang out here brother, so maybe referring me to the message you're talking about would have been easier for you

[brave topaz]

Thanks for rating the support, though we don’t actually ask for it.

[nocturne flax]

.

[nocturne flax]

Seems to me you didn't backread ^-^

[spare flax]

Thanks that was much more painless

[nocturne flax]

Meh

[brave topaz]

Now let's move on and keep this channel for ProBot support, thanks.

[wet holly]

I need some assistance to set up for a single item use in my server.

[glacial fractal]

what is colors?

[harsh vapor]

I cannot set up for welcoming language in my own server

I am blocked

Here is my Cloudflare Ray ID：8d80a0bedb4c2b68.

I don't know why I am locked by you. I was creating the welcome language for my channel.

anyone could solve this problem >?

[austere crane]

hello, im experiencing problems with probots function to send a message and image to a welcome channel when a person joins. It isnt sending what its supposed to do.

[echo dagger]

I apologize but the welcome message is no longer working??
it's been days that it no longer sends welcome messages to new users who enter the server

[lusty mountain]

The probot no longer sends a message when someone joins the server. What's going on?

[trail palm]

Hii, I need someones help:

two Bots on my Server (TicketTool & ProBot) don't work the way they should be

I use the ProBot to send a welcome message to a chanel when someone joins - this is not been working for a week now and I just can't fix it cause I don't know what is causing this problem ...
The ProBot also sends a message when someone leaves my Server - for some reason thats works fine???

Can someone help me? :)

[nocturne flax]

They know it's being fix read the past 5ish chats

[nocturne flax]

They know. It's being fixed

[trail palm]

Oh I didnt noticed, sorry!
And thanks for letting me know! 🥰

[nocturne flax]

Yep

[dark obsidian]

Already fixed? Or only notifyed. I only see leaving messages no welcomes. (Tested in different servers) 🙃

[austere crane]

👍

[nocturne flax]

The welcomer is being fixed they have announced that 7 times now and pinned a message in the channel.

[marsh mesa]

No need for the attitude pal your not even a mod the person was just asking not eveone looks throught the 100000000 messages if they have an issue to report 🙄

[nocturne flax]

Am I being rude. Sorry if I was I did not intend it. I just feel bad for the staff team for having to deal with so many questions. Again if I was rude I apologize

[subtle notch]

can i buff the leveling system? <@&675070424748654593>

[marsh mesa]

We all do they are under alot of pressure but it did come across a little patronising all we can all do is just wait and hope it resolved soon 😃

[nocturne flax]

Im using another bots welcoming system at the moment and it sucks. Lol

[nocturne flax]

You can't even add photos

[marsh mesa]

Me to haha I hate it pro one is the best I have found and so easy to navigate

[nocturne flax]

We should stop using this to chat

[mental obsidian]

Hi, Probot doesn't work on my server, even though it has full access, what's the problem? <@&675070424748654593>

[split needle]

we need you to scale down what is not working on your end so we can point out the actual issues you may have

[static depot]

need help

[split needle]

a related issue is happening so the feature may not work correctly at of now. developers have been notified about it

[static depot]

👍

[orchid apex]

How can i let the bot add roles if i click that

[nocturne flax]

How to put levels in probot?

[tidal flare]

We would kindly ask you to read the channel’s rules before helping, thanks.

[tidal flare]

Click on the "+" to create a reaction button role

[tidal flare]

I am not sure to understand, can you explain in details the situation?

[arctic bridge]

why welcome with image is not working guys?

[brave topaz]

Known issue.

You just need to wait.

[arctic bridge]

are you know when it fix?

[brave topaz]

What's your main language?

[arctic bridge]

Do you answer the question with a question?

[orchid apex]

i can only add emotes there

[vapid atlas]

when i say play the bot just joins the lobby and after he leaves athe music thing comes up in the chat and all but the bot just leaves

[nocturne flax]

Is it possible probot can make leveling system?

[tidal flare]

You can enable this feature thanks to the dashboard

[brave topaz]

ProBot doesn't have a music system. Not sure what you're talking about.

[brave topaz]

Your question doesn't make sense, that's why.

[vapid atlas]

my bad haha, i was talking about the wrong bot

[brave topaz]

No worries.

[tidal flare]

You need to access the "Self-Assignable Roles" category, then click on "Add message", select the embed you want.

[orchid apex]

ah thanks

[tidal flare]

No problem

[nocturne flax]

Why pro bot doesn't send the message when someone joins

🥺

[tidal flare]

This is a general issue. Developers are trying their best to give a fix ASAP.

[nocturne flax]

Oh 🥺 man

[tidal flare]

Sorry But it will get fixed soon don't worry!

[nocturne flax]

Okay

:3

Not a problem ☺️

When it will be fix

[nocturne flax]

What did I do?

[brave topaz]

We don't have an ETA.

[tidal flare]

Just don't help too fast, check the channel's rules before ^^

[nocturne flax]

I read them I don't see what I did wrong?

[tidal flare]

Nothing, don't worry

[nocturne flax]

Oh okay. I just felt bad for y'all cuz they asking the same question over and over

[nocturne flax]

[nocturne flax]

Thanks

[umbral haven]

Protbot's welcomes things have not bee working

[brave topaz]

Aware. We've gotten it reported.

[umbral haven]

ok

thx

[versed stag]

<@&675070424748654593> I just bought a premium tier 2 membership twice about 15 minutes ago and cant invite the premium bot in manage premium

[brave topaz]

Np!

[brave topaz]

Give me a moment please.

[nocturne flax]

I reread it I don't understand what I was doing. Not trying to start anything but I'm genuinely confused

[tidal flare]

its totally fine lets forget about it

[stoic cairn]

<@&424428808951824406> I set up the probot to send the tipical image of welcome to the welcome channel, but when someone enters i doesn't happen absolutely nothing of that, any solution?

[fiery siren]

<@&675070424748654593> i got banned from using the dashboards and the website please help

Help

[brave topaz]

You could use a welcome plain message. We're aware of the but with the custom image and developers are already working on the fix.

[brave topaz]

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.
-# For more info, click here.

[fiery siren]

alr ty ill come back if it dosent open after 1 hr if i didnt come back it means its open alr?

[nocturne flax]

I just want to know so I dont do it again 😦

[snow aurora]

hello guys is the welcome massge has been solved ?

[tidal flare]

Hi, no it hasn't been fixed for now.

[nocturne flax]

Is there a way for the auto responder to do reactions?

<@&675070424748654593> there is a person saying slurs in the English chat

[wet bay]

Bro probot staffs pls fix the welcome image

[brave topaz]

You just need to wait. We're aware of the issue and developers will fix it ASAP.

[wet bay]

Alr thx

[brave topaz]

[wet bay]

Probot best for servers

[old harness]

<@&675070424748654593> Can anyone help me? Why did the bot stop sending welcome messages?

[brave topaz]

Can you read above?

Thanks.

[oblique elbow]

As we mentioned already, we are aware of the issue with the welcome image! Maybe turn this off so you can get currently the welcome message!

You will see, when the issue is fixed!

Just read pinned messages guys 🙄

[nocturne flax]

Is there a way for the auto responder to do reactions?

[brave topaz]

Nope.

[nocturne flax]

Okay

[snow aurora]

ok ty ❤️

[deft dew]

Hi The bot isnt working can u plz check it out

[summer reef]

Is there any way to protect the webhook?

[nocturne flax]

Hi please hellp me my welcome message wont send after i did the settings

[nocturne flax]

They know. They are fixing it

[nocturne flax]

Read

thanks

[sick bone]

@nocturne flax

[nocturne flax]

Now why couldn't @tidal flare tell me that earlier

Sorry @sick bone

[tidal flare]

I thought you read the rules, but it's fine now you know

[sick bone]

Np! It's fine

[nocturne flax]

I did. It doesn't show anything of that.

Unless I read the wrong rules.

[modern veldt]

<@&424428808951824406> [English] I cannot invite the probot premium to my server. Can you tell me where to go to add it plz

[upper kettle]

For some reason my announcement just stopped going out

[nocturne flax]

is that a welcome message?

[nocturne flax]

If so they are fixing the issue it is a known issue.

[upper kettle]

es

yes ok thank yiou

so nothing i can do on my end then?

[nocturne flax]

Nope.

[nocturne flax]

^^^

[cerulean bloom]

Dang they stiff fixing it?

[nocturne flax]

Yep. The text welcomer is working currently or atleast for me.

[upper kettle]

It’s not working for me

[nocturne flax]

Oh okay

[brave topaz]

Again, you're not following the channel topic.

[upper kettle]

@surreal mountain it's because the question I had was just contradicted by someone saying that it's being fixed yet it works for them and not me

@brave topaz

[flat bear]

Hi

[late wedge]

Welcome graphics still not fixed! Whats up? Any news?

[tidal flare]

There is no new for now.

[late wedge]

ok :/

[tidal flare]

Developers are trying their best to upload soon a fix

[cerulean bloom]

Could you please ping me when the welcomer is fixed pls and thankyou😁

[tidal flare]

I will try to remember, no problem

[cerulean bloom]

Tysm

[cinder wave]

<@&336913504051265537>

when i setup a welcome image the whole welcome system from the Probot stops working but when i set it as welcome text only it works i tried putting a custom image or using the free template, but nothing worked.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[austere mason]

i have the same problem as this person and as asked below it i joined this to try to get help

oh

im not the only person having this problem?

[tidal flare]

Hi, no you're not

It is a general issue

[austere mason]

its being worked on?

[tidal flare]

Yes, developers are trying their best to give a fix.

[austere mason]

alright thats all i need to know please @ me when its fixed if you can

[tidal flare]

I will try to remember, otherwise an update in #status will be sent

[austere mason]

alright thank you

[tidal flare]

No problem

[halcyon goblet]

D

[winter remnant]

Does ProBot messages logging logs who deleted the message?

[brave topaz]

https://docs.probot.io/docs/modules/logs

[fringe grail]

My welcome message stopped working as well. Is this still ongoing?

[teal willow]

hey

my welcome message stopped wroking aswell....

is there anyway to fix it ?

[brave topaz]

@fringe grail @teal willow you could use the welcome plain message instead of the custom image. Developers are aware of this bug.

[teal willow]

Okay

[viscid vortex]

Same thing ? Would that fix it ??

I’m like wtf is going on sitting here thinking it’s my perms in discord and it just don’t work now

Bruhhh wthhhhh why is it not working no more lol

But he does have a valid point fixed in seconds

!!!

[brave topaz]

You just need to wait and use the plain message in the meanwhile.

[fringe grail]

By plain message, you just mean the text with no image?

[brave topaz]

Correct.

[fringe grail]

The text can still be custom though correct? Meaning not some default message.

[brave topaz]

Of course.

[carmine frost]

@lunar torrent@upbeat lake@tawdry saddle@twilit rampart i need a help in commands

Top day is not woking

@tender obsidian i need help

[brave topaz]

You'll need to elaborate.

And read our rules.

[carmine frost]

which rules

[carmine frost]

what is elaborate

[brave topaz]

Can you send a screenshot of the error when running the command, how are you running it...?

You mentioned 5 staff members, that's the rule I'm referring to.

[carmine frost]

bro after typing Top day nothing message is showing

[carmine frost]

okk sorry sir

[brave topaz]

Did you use the slash command?
/top

[carmine frost]

but i want to use it without slash

[brave topaz]

Head to the dashboard > your server > leveling system > scroll down and click on the edit button of the /top command, and add an aliases.

[glad cypress]

Welcome function still bugged, I assume?

[brave topaz]

The custom image? Yes.

[tidal jay]

i cannot use coomands

pls help

<@&424428808951824406>

[brave topaz]

Elaborate please.

[tidal jay]

Everytime i try to use the bot in my server, it says the app did not respond

hello?

[brave topaz]

Is ProBot online or offline on your server?

[tidal jay]

online

[brave topaz]

Could you kick it and re-add it?

Also, what slash commands are you running?

[tidal jay]

all dont work

[tidal jay]

it did not help

[brave topaz]

Send a screenshot please.

[glacial fractal]

is welcome pic working now?

[brave topaz]

If it doesn't respond to /ping just wait. It will be fixed at some point soon.

[brave topaz]

Nope.

[golden ermine]

Hello, I am still waiting for my money back. It has been 26 days now, which is an unusually long time. My premium subscription also ends in 4 days, which is the amount of time you have taken to resolve this issue. There is no excuse for why your taking the mick

[brave topaz]

Hi there. I'm afraid only the billing team can help you. Stick to your ticket please.

[sage barn]

dude it has been almost 2 weeks

[brave topaz]

Hm?

[sage barn]

can you fix your welcome messages

[brave topaz]

It hasn't even been a week. Please be patient.

[sage barn]

this was my initial message about the issue

i apologize for the mistake, i meant to say 1 week not 2

[brave topaz]

Are you using custom welcome images?

[wind root]

So for the points cmd, who has perms to use it?

[surreal berry]

Nice to meet you guys

[brave topaz]

Hiya! Do you need help? Otherwise head to #chat-en

[brave topaz]

Depends on the server setup.

[nocturne flax]

hello

so uhm basically

when someone joins our server it doesnt send the welcome message

<@&675070424748654593>

[brave topaz]

We're aware of the issue.

[nocturne flax]

so is it gonna be fized?

its not our fault then

[nocturne flax]

is it?

[fleet lodge]

i need help welcome message doesnt work ??

[wind root]

Where can I check the perms

[brave topaz]

Correct.

[brave topaz]

Known issue.

[nocturne flax]

me too

alr

[brave topaz]

From the dashboard.

[fleet lodge]

is there an alternative fix

in the meantime

[glacial fractal]

you could just attach a photo link on the welcome message and discord will load the photo

[fleet lodge]

disabled it completely

it worked lol

[glacial fractal]

image link?

[fleet lodge]

yeah

ill enable it once it gets fixed

[winged quartz]

hi

Hello everyone, please answer a question for me. I'm using the leveling system on my server, but I don't know how to configure it perfectly. Can you tell me if I can set a specific time that people must stay in a channel to receive a position? On the website, it seems that the times are already determined without the option to change it. Another question, it seems that the time that is on the website is not the same time as on Discord. For example, to go up to level 2, the website says that you need 1 hour and 9 minutes of time. I've stayed longer than that but I didn't go up. I believe something is bugged. Can someone help me?

someone help me, please 😭

[golden ermine]

My ticket is pointless; I get more sense talking to my dog. I'm going to raise this with Discord and my bank.

[signal shard]

The /colors command seems to not be working correctly. <@&675070424748654593>
The error message varies between "Bot did not respond" and "Error with background"

[brave topaz]

Known issue.

[brave topaz]

Feel free to do whatever you want, but I don't have access to your ticket so I can't help you, sorry.

[golden ermine]

Ok np

[signal shard]

Ok ty.

[sage barn]

yes

[winter remnant]

I don't think it means stay in the server to recieve level, I think its an ideal condition of how long you need to chat continiously to reach the level

[short lily]

Other users can login to use probot on dashboard? We have premium.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[wet sigil]

why probot stopped sending welcome messages

in my server

[brave topaz]

Known issue.

[pearl mountain]

i can't access to dashboard from a server

[brave topaz]

Do you have administrator permission on that server?

[pearl mountain]

yes

[brave topaz]

What happens when you access to it?

[pearl mountain]

nothing, when i go to dashborad i can't find the server

[brave topaz]

Show me your permissions please.

[pearl mountain]

i have admin perms

[brave topaz]

Can you try using another browser?

[pearl mountain]

yes

i tried brave

nothing

[late echo]

Is there anyone help me?

[brave topaz]

What's the server ID?

[brave topaz]

Stick to #support-ar

[nocturne flax]

hey

[pearl mountain]

all good i can see it now

[brave topaz]

Hiya! How can we help you?

[nocturne flax]

is the welcome image fixed?

[brave topaz]

Nope.

[nocturne flax]

oh

thanks for the hellp.

[late echo]

I'm sorry, I didn't know I was new, and if you could help me, I would be grateful

[dapper storm]

Welcome image still not fixed?

[brave topaz]

Read the channel topic. Also, I don't think English is your main language.

[dapper storm]

Looks like they staff said no

[pure hawk]

Can I create own color set?
or I need to use defaults

[nocturne flax]

Hello <@&675070424748654593> The greeting message suddenly stopped any idea how to fix it?

[brave topaz]

Known issue. You could use a plain message instead of the custom image in the meanwhile.

[pure hawk]

<@&675070424748654593>

[pure hawk]

also, what does it mean? every one point is about 7 minutes spent on writing?

[nocturne flax]

Omg what's going on around here?

[abstract steppe]

<@&675070424748654593>
How to use /setlevel for a user that has left the server?

@brave topaz

[fickle apex]

idk why this is happening

[brave topaz]

Known issue.

[fickle apex]

say wallah

how do i solve it tho?

[brave topaz]

You cannot solve it, just wait.

[brave topaz]

Do not ping individuals for support. You cannot edit the XP of a user who isn't in the server.

[abstract steppe]

Ok, Is there a way to reset Voice Levels completely?

[brave topaz]

/reset type: voice target: @everyone

[muted frost]

<@&675070424748654593> can I know why all my accounts got black list ?

[faint peak]

I'm an admin in two different servers.

In the first server, it is showing me the charts of members/messages and so on.

but in the second server that is bigger it is showing me empty chars ( a picture attached ) <@&675070424748654593>

[teal junco]

One of my Moderators got warned by ProBot for talking with caps on, but I don't even have anything like it turned on..

[wind root]

K thx

[simple nebula]

Hello, i am using Probot for welcome feature on my server, but for nonsense it stopped working. It was working for a long time and then stop. I checked it if everything is ON and it is. Any help?

[versed crest]

hey, apparently this is a general issue, according to support role, they're already working on it, meanwhile you can switch to the plain text welcome message which is still working

[remote spoke]

Ok so, they bot is dead i think

Cant even go to dashboard

[echo dagger]

are there any problems with the probot welcome message??

[remote spoke]

Same here

[nocturne flax]

Check the pinned message

[agile ore]

ah ok so just disable the avatar image and it should work?

[agile fog]

hi, what is the issue with my bot deleting messages from one specific person?

no matter what they type, it gets deleted

<@&675070424748654593>

[tidal flare]

Hi, check on the dashboard if no rules about that are made

[agile fog]

there are no rules for that on the dashboard, it just randomly started happening

[carmine frost]

@lunar torrent hello
is there is any diffrence in bot probot

[brave topaz]

Again, do not ping for support and elaborate. Next time you’ll be muted.

[brave topaz]

Yes.

[brave topaz]

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.
-# For more info, click here.

[carmine frost]

toh kisse kru ping

[brave topaz]

You pinged a support member, and speak English here.

[quick ingot]

<@&675070424748654593> the welcome text and image won't show :(

[weary cairn]

<@&675070424748654593> I cant invite Premium Tier 2 bot that I just bought, please help

[brave topaz]

Known issue. Disable the custom image and it will send the plain message.

[brave topaz]

Give me a moment.

https://discord.com/channels/224308865427046402/1300008387815407647

[pure hawk]

.

[pure hawk]

.

bump

btw

[rigid sky]

I asked about this a couple of weeks back, it’s a known problem was the reply.

[rigid sky]

I selected a color set and then edited the discord roles to change the hex code to the color that I wanted.

[lean nest]

Got it ok

[faint peak]

<@&675070424748654593> !!!!

[nocturne flax]

hey

is the welcome message working now ?

[quick laurel]

no

[oblique elbow]

Look pinned messages guys - #support-en message

[jovial verge]

hi, i have a problem with the bot and it works like welcome and goodbye

All 3 possible options are checked, but only the goodbye option works.

[brave topaz]

@jovial verge

[jovial verge]

🫶

[hushed field]

Quick question is the welcome messages still broke?

[brave topaz]

Would you mind reading the messages above yours?

[hushed field]

Sorry I haven’t checked in while

[rustic hemlock]

My Bot wont role people after they get the certain level. (my bot is over the roles)

[winter remnant]

I think it need administrator permission, else give it manage role perm so it can give role

[rustic hemlock]

i did

still doesnt role people

[winter remnant]

what about audit log

perm

[rustic hemlock]

he has admin perms

[winter remnant]

so its about ur dash board, my bot still working

text level, voice level require, etc

[gloomy cosmos]

probot in my server not showing welcome message

but it shows only kick and leave

[winter remnant]

They say try the way in pinned mesage

[rustic hemlock]

what do i do now?

[next elbow]

hiii🤍 i understand yall are working on fixing the welcome message photo, it’s been days is there any updates on the progress or what the issue is?😔

[deep bobcat]

the colors isnt working

[hollow jetty]

The bot welcome problem was not solved? <@&675070424748654593>

[brave topaz]

No.

[brave topaz]

Known issue.

[brave topaz]

Nope.

[hollow jetty]

When will the problem be solved? We haven't had a welcome for a week

[lean badger]

The link has expired.

[brave topaz]

We don't have an ETA

You can use the welcome plain message instead of the custom image.

[torn linden]

@crude estuary

[brave topaz]

@nocturne flax use #commands next time 🙏

[brave topaz]

Do not ping managers.

[hollow jetty]

The problem is here, it is not beautiful

[brave topaz]

And I cannot do anything about it.

[serene oxide]

anyone else have a problem with going on probot on the internet and choosing manage premium they get an error?

[nocturne flax]

<@&675070424748654593>

[brave topaz]

You didn't wait 5 minutes. Please read the channel topic.

[nocturne flax]

Oh sorry I didn't notice.

[faint peak]

can i please get help ?

[nocturne flax]

Welcome messages works now ?

[nocturne flax]

For currently no.

[nocturne flax]

Try to do refresh.

[nocturne flax]

What bot should I use for it now ?

[brave topaz]

We do not recommend other bots here.

[nocturne flax]

Oh

[brave topaz]

In the meantime, you could use the plain message instead of the custom image.

[nocturne flax]

👍😘

[jovial vale]

The probot in my server just randomly went offline while my other probot in a different server still works fine

It seemed to happen when i went to unmute a person that probot falsely muted and then after a bit it just went offline, went through the website and redid the set up thing but it just kept showing the this server requires setup even i already did it

[lavish prairie]

The bot isn't sending the welcome message anymore.
I checked the dashboard and there's nothing wrong with it.

<@&675070424748654593>, any idea?

[brave topaz]

Yes. Read the pinned message.

[brave topaz]

Just wait.

[faint peak]

i refreshed infinite times

[solar viper]

Hello
how can I become a supporter?

[sweet hatch]

I miss the welcome feature, it was a good time back then...

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[solar viper]

<@&675070424748654593>

<@&336913504051265537>

[nocturne flax]

You should wait until it opened in #announcements and you will have to do an application from google forms.

[nocturne flax]

It will be back soon.

[nocturne flax]

Make sure the bot have adminstartor.

[sage flint]

Do not mention moderators for support/bot questions

[sage flint]

We’re not looking for new support members.

[sage flint]

Follow channel rules

[faint peak]

is it required ?

[digital fog]

why my credits doesn't show up when i user /credits?

and show up when i use /profile

[nocturne flax]

is the welcome image fixed?

[unkempt basin]

no

[sage barn]

no. might as well use another bot then because the image is what makes probot special

and im sure many other sever owners would agree that they do not want to disrupt their settings and impressions upon users just to temporarily address an extended outage

[tulip seal]

evening all, for some reason, probot isnt putting the welcoming thing into my discord at all?!

I am not sure why

[sage barn]

read the message right above yours

it has been out for a week, no updates or ETA

[tulip seal]

right ok no worries cheers

[sage barn]

right when i create a new server 😡

[tulip seal]

any recommendations

[sage barn]

in regards to?

[tulip seal]

welcoming bot

[mild hinge]

When? 😼

I'm waiting 1 year and still not working sending welcome picture pls do something 🙏

[native siren]

Welcome & Goodbye has been broken now for 9 days

Are you guys planning to fix this soon?

[sage barn]

who wants to bet when it will be fixed

[native siren]

🤔

[jaunty root]

Yo

[nocturne flax]

There's no eta for it as far as I know

[native siren]

🤦‍♂️

[jaunty root]

I need help when someone joins mu server i don't know how to setup the command to welcome them

.

[rare mortar]

Yo

So on the dashboard

There’s a button called welcome and goodbye

So just press that and set up the embed or msg provost should say

[proper thunder]

hello i got a message from your bot to contact support bc my servers backgrounds to the colors page is down. Would this be the place to mention it?

[oblique elbow]

A screenshot helps us more here

[oblique elbow]

https://docs.probot.io/docs/modules/welcome Look also the pinned messages here!

[proper thunder]

I have set up the colors with custom hex codes

This was only a issue after the 22 of this month.

The colors ofc work still but the background image that shows what colors are selectable does not

[gentle spade]

My welcome messages ar't working but the goodbye ones do. Any advice?

[versed crest]

Check pinned messages, apparently is a know issue and they're working on it, meanwhile you can still use the plain text welcome message

[gentle spade]

ok

[tacit fulcrum]

Hi! I'm trying to setup twitch notifications on my server, i select my channel and everything, but i can't save changes, all i get is a "try again later" message, is there anything i need to setup before this?

[rough scaffold]

Did you leave the bot unattended for a long period of time and if so then you have to run the command again!!

[nocturne flax]

my goodbye message for my server is working but my welcome is not. anything i could do to fix things?

[versed crest]

Check pinned message here, general issue, they're already working on it, no ETA, currently only the plain text welcome message works

[craggy depot]

***Hi Probot Support Team👋 ***
There is an problem in the welcome programming in your bot from 10-19-2024 and it has not been working since this time. Please fix it as soon as possible

**thank u Support Team❤️ **

[brave topaz]

#support-ar

[brave topaz]

Twitch module doesn’t accept new setups at the moment, sorry.

[brave topaz]

Known issue.

[proper thunder]

do you have a channel for known issues

[brave topaz]

Nope.

[proper thunder]

thanks for letting me know

[dark mango]

will they fix the image thingy?

[fringe grail]

I’ve been down since the 19th as well. Does anyone actually work on this stuff?

[dark mango]

ye, i'm also wondering

[fringe grail]

I wonder if there is another bot out there that offers the same type of welcome messages

[dark mango]

Dyno does

My server uses both

[reef berry]

Can you inv me to your Server so i can add the bot to my Server?

[dark mango]

ok

[dark mango]

can u stay in there? I relly neeed people. (as a favour)

plzzzz

[reef berry]

Okay

Send the inv per DM pls

[ebon sierra]

How can I see who deleted any messages using probot command

[red raft]

Is it possible to filter out a certain bot deleted messaged to be saved? Can't find it in the documentation

we're using Lingua Link to translate messages and then auto-delete them after a certain periode.. it's kinda filling up the logs

[dark nacelle]

Hello <@&675070424748654593> I’ve been trying to get the above problem solved since late May this year and no matter what I’ve done including the recommended nothing has changed and the logging system is starting to irritate me that I can’t fix the faulty web hooks the bot is creating constantly.

Please could this be fixed as I’ve exhausted the options my end as discussed above already with other support staff. I really want to keep using the bot but not if it’s going to act in a clunky manner like this with no fix.

[honest stag]

Won't they fix it pro bot?

[lean lava]

The bot are not working with me the logs and the welcome are not working any solution?

[nocturne flax]

<@&675070424748654593> are you guys even gonna fix the issue with the welcome message or just sit there if that’s the case I’ll just find another bot lol what’s the point of having a community with support chats etc if you’re not going to do anything to help them

[supple cloak]

yea fr cuz its been like over a week

[marsh mesa]

Maybe time for a new welcome bot over a week to fix this issue 😒

[nocturne flax]

Frrr

[eager berry]

Still not working here also

[uneven cloak]

hello where do i activate my /top module?

[brave topaz]

From the dashboard > leveling system.

[brave topaz]

I mean, do whatever you want. We’re just the support team. Developers have been notified and we are waiting for news.

You guys don’t need to tell us what to do and ask it everyday.

Otherwise we will just lock all channels so you read the message we repeat daily.

If we don’t do anything here, solve the problem yourself.

[red raft]

@brave topaz do you know it's possible to filter out certain uses (bots in this case) so their deleted messages isn't stored. can't find so in the documentation

[analog shore]

why does the welcome system not work?

[winter remnant]

They discussed about it right before ur message

[analog shore]

I didn't see that 😭

nvm

[plain latch]

<@&675070424748654593> Welcome messages are not working

[brave topaz]

Read the pinned message.

[livid aspen]

@everyone should i get a bbl?

@nocturne flax

[frozen bear]

Hello

My account is black list

What?

[weary osprey]

So, I recently changed my server's welcome message. I didn't change the channel it was in, I didn't change anything but the message and banner. It worked for 3 new members, then stopped working entirely. I've tried assigning it to other channels and turning off the option and turning it back on. Idrk what to do to fix the issue

[nocturne flax]

Check pinned message

[weary osprey]

Oh okay, so if I disable Welcome Image, it will send the welcome message alone?

Okay neat, that worked

Thanks!

[mild burrow]

hello

is Welcomer broken or smth ?

its not working in my server

[safe snow]

I have a problem with the probot bot, it doesn't write to me about people who have entered the server, how can it be fixed?

[nocturne flax]

Check pinned message

There's no eta for when it'll be fixed completely

[nocturne flax]

Read channel rules

[frozen bear]

Hello

[wet kindle]

Hello, i have a problem, the newly entered people no longer appear on the welcome channel, I entered the dashboard and this appears...

What can i do?

[brave topaz]

Read the pinned message.

[brave topaz]

Hi there, how can we help you?

[wary void]

Hello, can I get some help please?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[wet kindle]

Ok, ty

[frozen bear]

Yes

[nocturne flax]

@wary void @frozen bear how can i help today?