support-en

[nocturne flax]

<@&675070424748654593>

[unreal quarry]

i've the same plobem

[ebon tendon]

me too

[brave topaz]

Developers have been notified, you just need to be patient.

[slim gust]

Can I know when it will be online again please?

[brave topaz]

We don't have an estimated time.

[median heron]

Hi guys. Really easy question. How do i tag a channel in the Welcome message section of the dashboard please

[slim gust]

Ah ok ty

[slim gust]

<#channel id>

[median heron]

how do i get the channel id please

[slim gust]

Settings > advanced > Developer mode

[median heron]

omg thank you so much

[slim gust]

Np :D

[median heron]

ill try it now

woo thanks

[primal oak]

@oblique elbow the billing team isn't responding

[nocturne flax]

ok

[brave topaz]

Please be patient and don't ping for support.

[primal oak]

I am waiting for 2 weeks now and our server can't verify members...

[sage flint]

Already responded to you

chec ticket

[next torrent]

!daily

[livid hearth]

hi hi, the only way to get credits for now is by subscribing to a golden or diamond membership

[next torrent]

!daily

[sage flint]

[clever yew]

i'm trying to set up a new self assignable role, and i've got an embed message set up, but i can't find where i actually tell it what role to assign

<@&675070424748654593>

[brave topaz]

!rr

[lean badger]

Self-Assignable Roles Configuration

1 - Go to the dashboard (https://probot.io/dashboard) and log in.
2 - Next, go to the Self-Assignable Roles module and select Add Message, then choose the embed message you created and sent to a channel.
3 - Finally, you can choose between Buttons - Select Menus - Reaction to have them implemented.

Keep in mind: To make the Self-Assignable Roles work properly, you must create an embed message and send it to a channel.

[clever yew]

i've got all that set up but i dont see anywhere to select what role to assign

oh wait its a button next to the emoji

as i suspected, i'm blind

[unreal quarry]

please help!

[nocturne flax]

"This server requires setup."

Here's what you can do :

• Make sure ProBot have the highest role, and administrator permissions.

• Try to change one of your channel's name to "wake up" ProBot, example :

#channel-1 #channel-2 (you can put the original channel's name back after this manipulation)

• If you do not have the crown, ask to the real owner to access the server Dashboard.

[crystal ingot]

Is there any one that can help me?

[lone garnet]

Any mod here ?

I need help

@brave topaz im sorry for interrupting but i need a Littel kind of help

@sage flint im sorry for interrupting too

so my discord on pc bugged and i joined a server by mistake and then probot sended me alot of inproprate links in my dm and other messages and links aginst discord guide

and i want to links to be deleted

i wish someone can help me out and thanks

[sage flint]

It welcome messages from some servers that you joined. It cannot be deleted, all you can do is just closing DMs with the bot

[lone garnet]

Why is that?

I contacted other Bots Mods and then could delete the links

Is there an Issue with Probot?

[unreal quarry]

Dnt work

[nocturne flax]

Is the bot offline?

And can i ask what is your native lang?

[proper token]

Hello, i’ve done this but didn’t work. what now?

[nocturne flax]

Is your bot offline?

[proper token]

yea.

let me check again

yep it’s offline

[nocturne flax]

Can i have youir server id?

[proper token]

sure, one sec.

[unreal quarry]

brazilian

[unreal quarry]

Yes is

[nocturne flax]

Can i have your server id to?

[unreal quarry]

ok i'll send to you

[nocturne flax]

If you want we can give you Portuguese support

[unreal quarry]

1073707661838786630

[proper token]

1134145379697442891

[nocturne flax]

I reported your problem of an "offline bot" to higher staff team members please wait for response

[unreal quarry]

okay thanks

[nocturne flax]

Same for you, I reported your problem of an "offline bot" to higher staff team members please wait for response

[proper token]

Sorry, it took me a bit to get it xd

[proper token]

Thank you so much.

[unreal quarry]

if needs any prov

[nocturne flax]

Thx, I dindt know but is was an existing problem with more servers where working on it i will update you if i heard anyting

[manic glacier]

Same on a server i am on

Here is the id: 1143163546105040957

[unreal quarry]

okok

[proper token]

I can’t help you sorry.
maybe talk to the other guy named Julian? he looks like he can help you.

[brave topaz]

We've gotten it reported.

You just need to wait.

[nocturne flax]

https://tenor.com/view/no-power-power-outage-simpsons-darkness-hurricane-gif-12515858

[proper token]

grahh

i’m still waiting

grahh

[agile crane]

<@&675070424748654593> The auto responder is still responding to disabled roles. I have 7 roles and like half of them are on the disabled list. Possible the logic is set to IF ALL and not IF ANY

[ebon tendon]

also the bot is offline in my server

can i get help already?

last help i got was some random dude asking to connect my paypal to a site

LMAO

[brave topaz]

You’ve been spending the entire day stating the same issue, replying to others saying you’re also seeing the “this server requires setup” screen or that ProBot is offline on your server. Let me tell you something: continuing down this path will only result in moderation, especially since you’re already well aware that we’re actively working on the issues the service is facing. Repeating yourself won’t speed up the solution.

[ebon tendon]

entire day ? dawg i just asked once

and it was 2 days ago in my time

when i last asked

[nocturne flax]

"Trabalhando ativamente" vulgo: Cheirando Meia carteira de po no cóccix de um anao travesti em Londrina.

[faint seal]

where can i get the code of probot Animation Emoji

[sage flint]

English only here, for other languages head to the #support-int

[sage flint]

What do you mean by emoji code?

[stark pasture]

Does anyone know how to fix XP not counting from text/voice in a server? XP has just stopped coming in for all my members and I don't know how to fix this, is it a common issue? <@&675070424748654593>

[torpid willow]

SAMMEEE

[uncut river]

Hi! I was wondering if this bot could allow my admins to create new Discord roles with a /command and also delete roles. If not, any recommendations for bots that can perform this task would be helpful. Thanks! ^_^

[agile crane]

He confused you with the other guy having the same issue 😞

[austere mauve]

Hello,I got somehow blocked from probot.ai website,and I don't know how to unblock it

[broken spire]

Hey I have few questions related to leveling system;
Other members in discord won't be able to see their ranks if they don't have probot app....

[broken spire]

refresh it

[vocal cloak]

hello, I added probot to my server a week ago and everything was working fine. Yesterday I can no longer see probot in the server. On probots dashboard, I still see my server and all the configs I've made. I've tried re-inviting the bot to the server as well with no luck. What should I do?
Edit: I see probot in my server however I can't use any of the commands. When I use "/", Probot does not even show up as an option to grab commands from

[elder burrow]

I have an issue where the bot is offline, does not respond to commands, and it's only happening on one server out of 2 I have, not sure why, help!

[twilit shore]

Send screenshot

[elder burrow]

here you go bro

[twilit shore]

Go to invite probot again

[elder burrow]

I did, about 4 times actually, proof tried it with many servers, and I also look at roles in settings, ntg worked

[twilit shore]

Now it online or what ?

[elder burrow]

no

[long geyser]

hello am having a issue the probot is showing offline in my server dont know why and i cant use any of the commands its saying (the application did not respond)

<@&675070424748654593>

[ionic mantle]

My Premium Bot kicked Itself

[proper token]

he don’t want you no more 😭

[long geyser]

It is working now let me know ?

[random quail]

yes

[brave topaz]

@random quail @long geyser it will be resolved at some point soon, you just need to wait.

[brave topaz]

Head to #chat-en if you don't need help.

[brave topaz]

Your subscription probably expired.

[proper token]

I’m sorry, i thought it was funny.

[brave topaz]

I understand that, but this is a support channel.

No worries.

[random quail]

BRO You know 70-80% of my server has stopped working. 100+ members are DMing me. When will it get fixed?

[brave topaz]

Sorry for the inconvenience, but there's nothing I can do about it.

I don't have an ETA either.

[long geyser]

Ok no problem because it’s saying this

[random quail]

The bot went offline and did not post any status or announcement.

[brave topaz]

Yeah that's because ProBot is offline on your server.

Because it affects very few servers and there is no need to publish a status.

[random quail]

really

?

btw fix it fast bye

[long geyser]

I will wait because i was confused why it is offline but no problem

[tiny sigil]

Hello, is there an option by Temp Voice Channels to change the Name of the created Channel? not for the main, only for the channel who will be created if someone joins?
Thanks

[long geyser]

Once the issue fix let me know please

[nocturne flax]

This problem of Probot stopping working out of nowhere has been happening with several servers for over two years now and none of the devs seem to have done anything about it. When will you stop "working hard" and start working hard?

[feral dragon]

How to give credits to someone

[feral dragon]

@brave topaz

[brave topaz]

Use the /credits @user command.

[brave topaz]

Maintaining a bot this big is not an easy task, so I wouldn't talk about it without knowing how things work in the background.

We are working on it, and the only thing you can do is wait or buy a premium subscription to get rid of this problem.

[frank crag]

<@&675070424748654593>
Hey, I had some issues with the bot from yesterday and I'm seriously need it to get this done quickly since it's the main bot I use to keep me updated about username changes. members joined/left/kicked banned but also to help me to keep up with the server's status and last but not least to auto delete messages on pics and only links channels and more.

I realized that yesterday from seeing a picture only channel to be full of messages, but I believed that bot should be fixed by today but still nothing. So I went to the dashboard and this message appears. But I've also tried kicking and re-inviting the bot but still nothing.

and sorry fot the ping...

oh and forgot to mention if I try to write down any command this happens

[brave topaz]

Aware, we've gotten it reported.

Some clusters are having problems so ProBot is offline on your server.

That is the cause of all the errors you are receiving.

[agile crane]

<@&675070424748654593> The auto responder is still responding to disabled roles. I have 7 roles and like half of them are on the disabled list. Possible the logic is set to IF ALL and not IF ANY

[frank crag]

Thank you very much I appreciate it, I'm waiting for updates.

[warped portal]

i had been payed for new premium bot but there`s nothing in the website

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[ionic mantle]

lmao

[sick bone]

#1295783264015089819 🙏

[plucky bluff]

facing the exact same issue, we've had a huge influx of new members due to a giveaway I'm hosting on the server and since probot is off they can't join the giveaway due to a role requirement that is related to probot leveling

any idea when it might get fixed?

saying its happening on very few servers does not help either...

[brave topaz]

There's no ETA, sorry.

Developers have been notified.

[grand flare]

Hello, I have a question, how to disable forum channel. It doesn't show anything to select here, and it removes links from forum.

[long geyser]

Just disable the module

[grand flare]

but i want this work but not on forum

[hollow aspen]

can anyone help me

i got the premium tier 2 and it still says i need to buy it....?

[hollow aspen]

@cloud mango

[fathom nacelle]

is there a credits leaderboard command?

or any way to check a servers credits leaderboard

[lime dragon]

One message removed from a suspended account.

[haughty blade]

Hi

Can someone tell me how its possible to add other admins for ProBot?

[nocturne flax]

Server id?

[nocturne flax]

You have to have administration perms

[nocturne flax]

Wait 30 mins then refresh pls

[nocturne flax]

Please read channel topic

[nocturne flax]

I reported the issue wait for reaction please

[ornate ingot]

heyyyy probots offline in my server, is something up?

[agile crane]

Help please 👉🏽 👈🏽 #support-en message

[lime dragon]

One message removed from a suspended account.

[lime dragon]

One message removed from a suspended account.

[atomic reef]

I'm having issues with probot as well... It hasn't been online for my server all day, now the control panel says that I've been blocked. Sad times

[uneven wyvern]

One of the servers we run probot on is showing as requiring setup, I see from a quick search that this seems to be an issue with several other people, just want to make sure this isn't a case by case basis and actually more wide spread

[warm root]

Your def not the only one. Hopefully we will hear some good news soon.

[unreal quarry]

Please I need the bot!! It was Two days he is offline In my server ....

[proper oyster]

Everytime I try to add to my server I get this over and over again

[torpid willow]

i miss him sm

[brave topaz]

No

@atomic reef @uneven wyvern @unkempt pine @warm root @unreal quarry developers have been notified, you just need to wait.

[nocturne flax]

Bot again can't work

Ah okay

[neat aurora]

my probot is offline and i need it asap

when it will work?

[nocturne flax]

WE ARE EXPERIENCING BOT OUTAGES WAIT FOR DEVELOPERS TO GIVE AN UPDATE WE CANT DO ANYTHING ABOUT IT UNTIL WE HERE MORE

[topaz crown]

hey my probot isn’t working are there any solutions?

when probot will be fixed

[stark pasture]

@nocturne flax, is this what you meant by tag? if so here's the issue

[neat aurora]

hello my probot is offline how can i fix it?

[frank crag]

#support-en message

[nocturne flax]

<@&675070424748654593>
My Probot on my Server is offline How to fix it?

[deft maple]

.

Just wait for the bot to be fixed

[versed geyser]

just wait for devs to fix it

nothing can be done now

[nocturne flax]

The bot no longer works on the server, and when I try to run it from the site, this is what appears to me, and even when I remove it from the server and re-enter it, it does not work. What is the solution?

[nocturne flax]

<@&675070424748654593>

[fleet lotus]

.

[oblique elbow]

We are aware of a general issue the bot is offline on your server and the dashboard is showing „requires setup“! Please be patient until we can say more!

[torpid wren]

How i can transfer bot ownership

[oblique elbow]

With /vip transfer

[agile hamlet]

I changed it as you told me. However, if you level up from newbie to use, the newbie role is not removed.

[pine nacelle]

Hello, are the reaction roles broken?

[worthy sinew]

is there prefix for the bot

[ember eagle]

Why is Probot offline on my server?

[oblique elbow]

We are aware of a general issue the bot is offline on your server and the dashboard is showing „requires setup“! Please be patient until we can say more!

[oblique elbow]

Is the bot online in your server?

[ember eagle]

It does not allow the reboot to take place

[oblique elbow]

We are aware of a general issue the bot is offline on your server and the dashboard is showing „requires setup“! Please be patient until we can say more!

[bleak gazelle]

my probot is not working help me

[unkempt pine]

@lime dragon don't ghostping please.

[lusty marlin]

Why probot is offline?

[unkempt pine]

^

[bleak gazelle]

@oblique elbow Bruder warum ist unser probot so?

[oblique elbow]

We are aware of a general issue the bot is offline on your server and the dashboard is showing „requires setup“! Please be patient until we can say more!

[unborn oracle]

can someone please help me with this

otherwise I will need to stop using pro bot and switch back to dyno where the embedded links worked

[shy gyro]

me to

[wet sigil]

why probot daily feature is temporarily

[daring flume]

The problem wasn't solved? <@&675070424748654593>

[brave topaz]

Management decision.

[brave topaz]

You just need to wait.

[brave topaz]

Some shards are still down if that’s what you mean.

#support-en message

[wet sigil]

Management decision ??

global??

[brave topaz]

Yep.

[wet sigil]

alright

thank you

have a nice day

[brave topaz]

Anytime, you too.

[agile hamlet]

yes

[rotund drum]

is it possible to change the Profile Picture of the Probot?

[oblique elbow]

Only for premium

[rotund drum]

oh okay

[oblique elbow]

Did the user you showed me the image wrote something?

[agile hamlet]

Nothing at all.

[oblique elbow]

ProBot makes only a synchronisation when the user writes a message

[broken spire]

Hello,

I have a couple of questions regarding reputation points:

1. Can only admins assign reputation points in the community? We want to ensure that no one else has access to change them.

2. If we want to add reputation points to community members’ nicknames, like "Andrea - 2 Rep Points," is that possible? We want to make sure that creators cannot change their own reputation points in their profiles.

3. Can we edit the leaderboard in ProBot? We would like to add names, reputation points, and orders generated for our brand in the leaderboard. Is that possible?

Thank you for your help!

[agile crane]

The auto responder is still responding to disabled roles. I have 7 roles and like half of them are on the disabled list. Possible the logic is set to IF ALL and not IF ANY

I have been asking for help for several days. If you cant solve the issue at least communicate that please.

[split needle]

reputation point is a global cosmetic feature, not a per server thing. only users with membership subscriptions can give reputation points

[split needle]

enabled/disabled roles for auto responders and other features are being set as match any, but users with administrative permission will always bypass that requirement as set for the bot

[agile crane]

I see, thank you. The issue is that the only roles I don't want/need the bot responding to are admin/mod roles and its still responding to them.

[broken spire]

Awesome, so If I can buy premium, I would be able to give rep points to my community members.

[split needle]

premium is not related

[broken spire]

Sorry for asking again, then I need to buy membership instead of premium

[split needle]

yea but it being a global feature instead of per server feature so anyone with membership subscription can give them rep point at any moment from any server and they will count toward the total amount

[broken spire]

Thanks for clarify...And how many rep points we can give to members in a month?

[split needle]

that is depending on the subcriptions. you can check them out at https://probot.io/memberships

[nocturne flax]

How to I set up the welcome thing and the leave thing

[split needle]

https://docs.probot.io/docs/modules/welcome

[nocturne flax]

Thank you

[agile crane]

Shouldn't this be changed? I don't know know how to word it but the last people I ever need the bot to talk to are people with admin roles. Every other setting I have I specifically set to ignore mods/admin

[split needle]

we have already discussed about this long before but nothing has changed since. you can still make a suggestion on that however

[agile crane]

thank you

[broken spire]

Ohh wowwww

@split needle Can we edit the leaderboard in ProBot? We would like to add names, reputation points, and orders generated for our brand in the leaderboard. Is that possible?

[split needle]

no

[broken spire]

Ohh & is there anyother way to do this?

[split needle]

no also

[broken spire]

oh okay. thanks for your help

[split needle]

[unborn oracle]

but it's not. no one can click them on mobile

why would they not work on mobile

[split needle]

that is just how discord work, we can not change it

[broken spire]

@split needle Is it possible to ask ProBot to automatically update community members' nicknames when they receive reputation points? For example, if I give a member reputation points, their nickname should automatically update to reflect the new total.

So, if the nickname is originally "Andrea - 2 points," after adding the points, it should change to "Andrea - 3 points".

[split needle]

no

[broken spire]

ohh

bad

[split needle]

we don't see the need of it to waste our fund and time for it

[broken spire]

Okay

[unborn oracle]

ok so you just don't have embedded links that work on discord?

[split needle]

that is not actualy related to our bot's functionality, nor can wr chnage how it work. it is just how discord works across its platforms

[eager night]

does the afk channel i have automatically disable lvling xp?

if not how do i set it up

[gleaming solar]

Hey hey,
it seems like ProBot has been offline for the past 36 hours. Is there an outage?
My server ID is 1017059665772806245
<@&675070424748654593>

This is the message I get in the dashboard:

well and I just saw this bit now... sorry about the quick ping :D

[nocturne flax]

Yes, we are currently working at it

[gleaming solar]

Thank you!

[topaz sapphire]

I just came in this server because I have a problem with probot as it says I need to set it up but I already did. Is there an issue with probot?

[gleaming solar]

Probably the same issue I have. They also have something pinned in case yours isn't offline like mine.

[topaz sapphire]

This is a huge problem for my server, there is nothing that says that probot is offline (in announcements channel).

[acoustic relic]

anyone that can help it keep every time i try to authorise for the server. its saysThis server requires setup.

[versed geyser]

yea i think something is being done now, because probot is offline even in this server

[north rain]

they have said that it’s offline

[north rain]

This ^

[oblique elbow]

We are aware of a general issue the bot is offline on your server and the dashboard is showing „requires setup“! Please be patient until we can say more!

[topaz sapphire]

Thanks: I am happy that I now know what is going on. It could be an good idea to put the announcements channel on my or others channel so that if there is a problem you can see what the problem is.

[buoyant isle]

Hi there i do have a question With the Logbook is there also a way of logging a deleted image ?

[unreal quarry]

Ty the BOT already is working!

[nocturne flax]

The bot come back

Finally

[left vector]

im trying to set up auto roles but it keeps saying "selected role is higher than my role" when ProBot has all the permissions in my discord help please <@&675070424748654593>

[fickle reef]

Hey, not possible

[fickle reef]

Make sure ProBot's role is higher than the specific role

[left vector]

i have it right under my role as im the owner of the server

now it works

[fickle reef]

Glad to hear, feel free to reach out to us, have a good day

[nocturne flax]

can I have the logo of probot without background in good quality?

[agile hamlet]

I can't get rid of the higher roles 😭

[unborn oracle]

ok, just not sure why it worked with the previous platform I was using but not this one

[brave topaz]

We can't get the logo for you. The avatar command and a platform to remove backgrounds is your friend. 😉

[brave topaz]

Can you elaborate please?

[agile hamlet]

Levelling up from the beginner (sub) level to the user level does not remove the beginner role (leveling up has been set to remove the sub role)

[nocturne flax]

Show your setup please

[severe ember]

the welcomes and goodbyes isnt working in my server, how do i fix that? (or what channel do i message that in to see how to get it fixed?)

[nocturne flax]

Is your bot online?

[hollow valve]

Hello. Is there a way to stop probot from unbanning user after certain time was up. I use ban command to ban a user then few days/weeks later it unbanned a member.

[iron phoenix]

<@&675070424748654593> can i add xp boost?

[brave topaz]

No, sorry.

[nocturne flax]

https://probot.io/dashboard -> Select Server -> Moderation -> edit /ban command.
Apply the setting in the image for the ban command

[jovial solar]

Excuse me, I was setting up my new server and I was all of a sudden banned???? What did I do? I’m sorry I’m very confused 😭

[brave topaz]

Error 1015 / "You are being rate limited..." / "Too many requests..."

You got restricted due to excessive traffic, possible causes of this are reloading too many times, clicking buttons or switching pages too fast.
Wait at least half an hour before accessing the site again. If you keep trying to access the website, the block may take longer.

[jovial solar]

Bless thank you!

Ill slow down when im on it, ive been rushing

[velvet dragon]

Hey Support, i have a Problem with your Probot Premium feature. I bought the feature today and am trying to use it. I can neither manage it nor do I see that I have it. There is only one entry in the purchase history. But I can't use the features or any of it.

<@&675070424748654593>

[languid kite]

I can’t buy premium, how to fix?

<@&675070424748654593>

[opal rain]

i set probot to be just under admin role, and my level roles are at the bottom, probot gives xp but doesnt assign the roles at x xp. it's set to text only

[neat nymph]

Im trying to see the stuff im able to do in dashboard and all it says is this server requires setup even tho hes in my server and I even moved his role up and everything

<@&675070424748654593>

[coral rapids]

hi

the welcome msg won't working

everything is good 100%

help pls

[oblique elbow]

Show me the setup pls

[oblique elbow]

"This server requires setup."

Here's what you can do :

• Make sure ProBot have the highest role, and administrator permissions.

• Try to change one of your channel's name to "wake up" ProBot, example :

#channel-1 #channel-2 (you can put the original channel's name back after this manipulation)

• If you do not have the crown, ask to the real owner to access the server Dashboard.

[oblique elbow]

Show me the setup pls

[languid kite]

Do you know why I can’t pay for premium?

[oblique elbow]

No because you are not sharing any detail...

[oblique elbow]

What is your native language?

[languid kite]

Dutch

Eu

[oblique elbow]

Ok our durch mate will mention you, be patient pls

[languid kite]

Thank you

[oblique elbow]

When you cut images there are missing important informations for us

[opal rain]

What images do you require? Will have to wait until I get home tho Tran’s games is probot

[oblique elbow]

take your time - send me then images of the setup with including all informations of the setup-dashboard

[opal rain]

Ok I tried on mobile but it went through permissions so I’ll wait until I get home. Thank you!

[lyric veldt]

i have paid for a bot but dont see it in my dashboard and my bot is still offline

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[opal rain]

probots role

[oblique elbow]

It seems you found the solution 😉 before you posted a image with role „level 10“ and the setup text 10/voice 1 and now with text 10/voice 0

[opal rain]

If I made that change would it auto role ppl already at level 10 and 15? I manually added them

[leaden warren]

How do I unban someone exactly?

[nocturne flax]

Ik heb je getagd in #support-int

[oblique elbow]

Read the error message pls. Seems that the UserID you provided isn’t banned on the server

[leaden warren]

I did, but I just banned him somehow...

[potent parcel]

<@&675070424748654593> Hello everyone, I have a question for you. How many Embed Message can I create with ProBot? Can I create unlimited Embed Message? thanks

[sage flint]

Unlimited

[potent parcel]

Thanks!

[oblique elbow]

What is exactly the problem.

[agile hamlet]

I can't get rid of the higher roles 😭

[ebon tendon]

i thought this glitch got fixed already

why is my probot offline and not sending welcome messages

like i setted it up

and it says some setup when i click on my server on the link

[ebon tendon]

doesnt work

[random crypt]

bruh i got blocked by probot website because i used "computer-site" thing on my phone

[ebon tendon]

ok nvm it works i think

[random crypt]

now the whole site isn't working

[hot harbor]

Hi, anyone can help? I'm trying to set a new notification for one member on my own server but i can't save and i don't know why. Thanks. <@&675070424748654593>

[brave topaz]

Twitch module doesn't accept new setups at the moment, sorry.

[modern lily]

Hi everyone. Is there a way in Probot to track or log any channel status change? Thanks in advance.

[brave topaz]

There's not, sorry.

[brave topaz]

Can you elaborate please?

[lunar yacht]

@brave topaz

how do you get those custom channels i need them really bad

<@&675070424748654593>

⬆️

[lunar yacht]

<@&675070424748654593> Sorry for double ping!

[deep urchin]

I can't open the site

Beacose i am blocked

[brave topaz]

Can you elaborate please? Also, avoid pinging individuals for support and the role twice or you'll be moderated.

[brave topaz]

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.

[deep urchin]

I wated 3h

[lunar yacht]

Dms

[tidal flare]

Hi, on what device you're trying to access?

[deep urchin]

Phone

[tidal flare]

Okay, try to access via pc

[deep urchin]

K

[worthy kite]

can anyone help me?

when i try to add probot to my friend's server it keeps saying,

Application error: a client-side exception has occurred (see the browser console for more information).

[languid kite]

I think that you don’t have perms to add the bot

Otherwise i don’t know why it says that

[worthy kite]

i have the perms

im the co owner of the server basically.

[languid kite]

Is there any chance that there is a error code

[worthy kite]

hold on brb

no error code, just Application error: a client-side exception has occurred (see the browser console for more information).

[languid kite]

<@&675070424748654593> , maybe the site is broken🥲

[worthy kite]

.

it worked yesterdY

so idk

[languid kite]

Well the site is build on a host

[worthy kite]

oh

welp

ima wait for 2 hours

[languid kite]

I hope that it will work soon for you

[worthy kite]

ty

[oblique elbow]

Sharing of a screenshot helps us more.

[gusty ice]

im struggling to add probot to my server even tho i have the permissions required ;-;

<@&675070424748654593>

[worthy kite]

it works! i just didn't have perms lol.

[fluid moth]

hello i just purchased tier 2 but the premium versions didnt apear

<@&675070424748654593>

[brave topaz]

Can you elaborate please?

[languid kite]

Oohhh

[eternal lotus]

i invite bot to server but this happens

the bot is in the server but when i refresh its gone from the sidebar dashboard

<@&675070424748654593>

[brave topaz]

Try using another browser.

[eternal lotus]

aight

[eternal lotus]

tried on google

[brave topaz]

Do you have administrator permissions on that server? Can you send a screenshot?

[eternal lotus]

oh i dont

im helping a friend out and thats what he didnt give me

[brave topaz]

Yeah so that's the issue.

[reef berry]

hey
the welcome image not being sent in my server, is bot not working?

[languid kite]

If it’s online it should work

[brave topaz]

Read the channel topic please.

[brave topaz]

If ProBot is online on your server, show me your setup please.

[languid kite]

Sorry

[reef berry]

this?

[eternal lotus]

it worked cheers

[brave topaz]

Yep. Try using another image.

[brave topaz]

Np.

[reef berry]

that worked, but not anymore

all do not work

all image

[brave topaz]

And does it work if you don't use any image?

[reef berry]

yes

and that doesn't work too

[high dove]

have the same issue at the moment!

[reef berry]

oh i mean no

[nocturne flax]

Welcome image/text isn't being sent

[nocturne flax]

@brave topaz

the welcome

thing doesnt work in my server

[whole wigeon]

hey all, probot doesn't ping when members level up. How can I change it to have probot ping in a certain channel when someone levels up?

[zinc ridge]

Same

[stone stirrup]

the welcome
thing doesnt work in my server
@brave topaz

[visual quarry]

How do I make autoresponder ping someone? :)

[sharp lantern]

Probot not displaying welcome msg

[stone stirrup]

me also

[deft bear]

Sziasztok! Beszélhetek egy magyar fejleszővel? (ha van)

Hello! Can I talk to a Hungarian developer?

[valid gorge]

Same here

[deft bear]

Hello! For some reason, the bot doesn't write out new people who log into my server. Only exit messages are sent.

[static depot]

hello, explain to me

changed background but still having this issue

what?

<@&675070424748654593>

[deft bear]

Can I talk to a Hungarian developer?

[deft bear]

<@&675070424748654593>

[nocturne flax]

I got randomly blocked from the website

[orchid parcel]

is there problem in Send an image when a user joins the server ?

[pale acorn]

On my Server it sends neither image welcome or text welcome

[noble scarab]

is there a way to get a ‘ban list’
basically get a list of all banned ppl from my server
<@&675070424748654593>

[nocturne flax]

Why you ask here? Go to

Server Settings > Bans

[orchid parcel]

if you try to make it text only it will works i don't know why

[pale acorn]

It works, thanks

I am confused with but ok I guess

[thick kayak]

why does my welcome massage not work from one of the other moment?

[brave topaz]

We're looking into it.

[thick kayak]

yea, I just noticed it

[brave topaz]

You can use the plain message instead of the image for now.

[brave topaz]

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.

[odd nebula]

welcome messages are not working

[brave topaz]

Aware, we've gotten it reported.

[nocturne flax]

<@&675070424748654593> the welcoming message isnt working for my server from 8 hours ago?

[reef berry]

😂

[nocturne flax]

is it working for you?

[reef berry]

no

[lyric veldt]

Paid bot are not working been down for about 2 days

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[balmy oak]

Hello, The Bot wont let me get inside of an Server.

[solemn yarrow]

Hello
I have a problem with the bot

I no longer receive a welcome message

[brave topaz]

We've gotten it reported. You're using the custom welcome image, right?

[brave topaz]

Can you elaborate?

[icy anvil]

hi I want the bot to make a welcome message and a goodbye message but I can’t find the command

@brave topaz

no image

[solemn yarrow]

yes

[deft bear]

Hello! For some reason, the bot doesn't write out new people who log into my server. Only exit messages are sent.
<@&675070424748654593>

[jovial solar]

Hello! <@&675070424748654593> For some reason my welcome messages are not working. I see others have the same issue, is this just a bot issue?

[brave topaz]

@jovial solar @deft bear We're aware of the issue. You just need to wait.

[nocturne flax]

does probot premium change profile and name?

<@&675070381861634048>

<@&675070424748654593>

[unkempt pine]

why does by role log the role not show if the role is deleted?

then the update role log is blanc

[nocturne flax]

plesae help me

if i buy probot

can i change the profile

and the bot name

<@&675070424748654593>

[vestal sentinel]

I need help

[nocturne flax]

if i buy probot prem can i change image?? @vestal sentinel

[vestal sentinel]

I don't know

I don't have probot premium

[vestal sentinel]

<@&675070424748654593>

[sage flint]

This is not Arabic channel.

[vestal sentinel]

@sage flint can you help me?

[sage flint]

So maybe explain your problem instead of pinging without any context

[sage flint]

In tier 2 premium only

[vestal sentinel]

So probot doesn't send welcome message but it's on

[sage flint]

Yes in tier 2

[sage flint]

Check permissions

[vestal sentinel]

He is very high

[sage flint]

If you are using welcome image then it might be a problem, I see there’s an issue with it

It should be fixed soon

[vestal sentinel]

It's only welcome message

Text and image

[sage flint]

@jovial solar @deft bear

[nocturne flax]

is there issue with paying?

[sage flint]

No

[nocturne flax]

yes

[vestal sentinel]

I understand

[nocturne flax]

not working dear

i click on this

nothing happend

[sage flint]

Works for me

I’ve just tested it

Click again in the PayPal checkout

Or use another browser

[nocturne flax]

not working dear

[sage flint]

Problem on your end

[nocturne flax]

?

what

how to use this method

[vestal sentinel]

Maybe only message text can be send without image

I turn off it

[nocturne flax]

?

[sage flint]

There’s no ongoing issues with the payment system on our site
If you want to use PayPal, just click on it and PayPal window will pop up where you can finish your payment
For credit card just choose it and fill all the required information

[sage flint]

You can check, as far as I know only images are not working

[nocturne flax]

i cant open anymore

can i send u money on paypal?

@sage flint

[vestal sentinel]

Okay

[vestal sentinel]

Okay, it's working

Thanks

[nocturne flax]

hey i did buy the bot tier 2 but cant change the image @sage flint

the bot not changeing

Hi probot is working but welcome isn't work

[sage flint]

Known issue

[nocturne flax]

and solution

[sage flint]

It may take a while due to Discord restrictions. You can also try to change it via /vip avatar - it should work bit faster

[sage flint]

We need to fix it on our end, but the issue occurs only with welcome image, so you can disable it and use only text

[nocturne flax]

aha ok ty for help

[nocturne flax]

WELCOME NOT WORKING

[lyric veldt]

The paid bot not working at all

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[nocturne flax]

Hi

Welcome is not working for me

@sage flint

[dim thistle]

#support-en message

[nocturne flax]

@light cliff

[nocturne flax]

How long will this problem last?

I need a welcome picture badly

@dim thistle

[lucid tendon]

my welcome picture message stopped working as well

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[nocturne flax]

You are a distinguished user, help me too

@lucid tendon

[lucid tendon]

I'm just a user here with same problem as you, wanted to notify the support, I don't actually am support or know anything on how to help sorry.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[sage barn]

was the bot down 19 oct at 21:06 (new york time)?

[trail plover]

<@&675070424748654593>

Anyone ?

[weak gate]

Why ?

<@&675070424748654593>

Help help

Anyone hereee ??!!

<@&675070424748654593>

[lyric veldt]

Staff team inactive

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[lyric veldt]

Goin on 3 day in my ticket with n support

[quaint root]

ok so im not the only one who is just getting this loop of "requires setup" and the bot was working last night...and support isnt answering?

[weak gate]

No answer till now.. they will probably only listen to premium users

[quaint root]

ok ill just use a different bot then lol

[orchid parcel]

if you know another bot that can make a welcome message image as pro bot tell me please

[quaint root]

@orchid parcellooks like welcomer bot does the same thing

maybe that one will actually work and maybe you'll get actual responses to issues if you have any

[orchid parcel]

@quaint root thank you

[weak gate]

Do you have any suggestions for auto responder bots?

@orchid parcel @quaint root

[hard moat]

The bot has stopped sending the welcome message

[brave topaz]

Please be patient and stick to your premium ticket.

[brave topaz]

We are volunteers. If you don't need help, head to #chat-en
-# Also, we're not here to recommend other bots.

[brave topaz]

Aware, we've gotten it reported.

[deft bear]

Thanks for your help.

[icy anvil]

how do I set up a welcome message

[brave topaz]

https://docs.probot.io/docs/modules/welcome

[icy anvil]

I don’t know how to can you do it for me pls

pls

[pale ingot]

if someone sell credits , is he is gonna get black list ?

[limpid wave]

Anyone know where it tells you how much exp text posts give, does it give exp based on length of post, how much exp to get from one level to the next, does the amount of exp needed increase the higher the level is.
Is there a way to do /top and see more than the top 5?

[pale ingot]

ye there is a way to see more than top 5

examble :
if you put Top to see the top xp users
You can say Top [ Text ] or [ Voice ]

[nocturne flax]

<@&675070424748654593> I own a big server and till now the welcome message isn't working since yesterday morning

?

[limpid wave]

I type /top text and it only ever gives me the first 5.

It wont give me more than that.

[pale ingot]

you can just put if you said top it gonna show the leaderboard

so you can just say
top text day

and it gonna show the top text today

[brave topaz]

We've gotten it reported.

[brave topaz]

I cannot. Did you follow the guide?

[limpid wave]

I don't want to see top today, I want to see say the top 20 overall.

[nocturne flax]

and till now it isn't fixed?

a whole day and a half?

[brave topaz]

It's weekend.

Please be patient.

[nocturne flax]

it is sunday

wym weekend

[nocturne flax]

you don't have to put a . at the last of your sentence.

it is discord.

[brave topaz]

I am not going to argue with you on either point. Now, head to #chat-en if you don't need help.

[pastel mortar]

hi i have a question when ever someone joins server probot is sending no text in welcome channel but sends in left channel meanwhile the menu is turned on on dashboard and its no auto assigning roles

[pastel mortar]

@brave topaz

Oh nvm i read up global issue

[elfin trellis]

<@&675070424748654593>

[brave topaz]

Hm?

[sharp lantern]

when is welcome msg coming back.. meanwhile i am using other bot

[brave topaz]

We don't have an ETA.

[sharp lantern]

ah okie

[eager berry]

My welcome message stopped working 😢

What do I have to do

[brave topaz]

Just wait. We're aware of the issue and developers have been notified.

[eager berry]

aww ok

[nocturne flax]

hi i have a question when ever someone joins server probot is sending no text in welcom channel but sends in left channel meanwhile the menu is turned on on dashboard and its no auto assigning roles

when will this issue be fixed ?

anyone has any timeline by when we can get this updated - the bgs ?

[jolly moth]

please help me why probot doesn’t send a picture when a person comes in?

[brave topaz]

We don't have an ETA.

[brave topaz]

We're aware of the issue. You just need to wait.

[broken yoke]

Hey there my probot aint sending welcome messages any fixes ?

it was working like 6 hours ago

[brave topaz]

Read above.

[broken yoke]

oh alg thx

[pliant cedar]

welcome message won't appear when a user joins using probot

[brave topaz]

As stated above, we're aware of the issue.

[nocturne flax]

welcome message won't appear when a user joins using probot

[brave topaz]

See above - #support-en message

[nocturne flax]

When it will fix

[nocturne flax]

it is obvious I need help since the problem isn't solved till now

[brave topaz]

No ETA.

[brave topaz]

I cannot do anything about it.

Developers have been notified, just give them time to fix it.

You need to be patient.

[nocturne flax]

alr

[nocturne flax]

you don't have to spam that one.

[wanton wolf]

Ip

@wanton wolf

[brave topaz]

#chat-ar

[nocturne flax]

Fix it fast as possible

[brave topaz]

I'm not a developer

[nocturne flax]

[stable scarab]

Hey, i bought premium 18 days ago, opened a ticket and got it and now its just gone, my bot is offline and my premium status

[tidal flare]

Hi, I'm sorry to hear that. I will open a ticket for you.

[stable scarab]

Thank you very much

[twin goblet]

Hi my welcome is not working

[brave topaz]

We've gotten it reported.

[misty fractal]

Why?

[brave topaz]

Management decision.

[misty fractal]

Ok

[misty fractal]

Do you know when you will be back?

[brave topaz]

Nope.

[misty fractal]

Ok thanks

[languid kite]

I don’t have access to the bot, it’s my bot and I can’t change anything. (It’s in someone elses server, but got administrator perms)

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[small bramble]

The bot died successfully🥸

[slim gust]

Fr

Again

[brave topaz]

You just need to wait.

@small bramble @slim gust if ProBot is offline, give me your server ID.

[small bramble]

ID: 1044900571469062198

[slim gust]

No it's not offline it just doesn’t work

[hasty slate]

Can i get a direct link to edit my pfp

[brave topaz]

This isn’t Discord support.

[brave topaz]

What doesn’t work? Can you elaborate?

[pulsar aspen]

How do i change the profile picture & name for the embedded message sent by the bot

[slim gust]

@brave topaz

[brave topaz]

"This server requires setup."

Here's what you can do :

• Make sure ProBot have the highest role, and administrator permissions.

• Try to change one of your channel's name to "wake up" ProBot, example :

#channel-1 #channel-2 (you can put the original channel's name back after this manipulation)

• If you do not have the crown, ask to the real owner to access the server Dashboard.

[brave topaz]

With the premium tier 2

Premium Tier 1 (Prime)

- Host feature, including invitation count, automatic responses, and welcome messages, as well as the /user command
- Link feature (Create a temporary invite link)
- Various server protections
- Voice online feature
- Ability to unban everyone through a command
- Raid protection feature
- Add multiple roles to reaction roles
- Kick protection
- Automatic roles for specific link entries

Premium Tier 2

- Control over bot name/image/status
- Ability to transfer bot ownership
- Logging of member transfers to voice channels and disconnections
- Action mention in all log sections
- Duplicate message monitoring
- +Features of Premium Tier 1

[nocturne flax]

is the welcome message working

[humble saffron]

Hello is the problem witch welcome option dont works

you planned fix this?

it was working all the time and suddenly it stopped working

[ebon tendon]

probot doesnt say welcome only goodbye

[humble saffron]

yes exacly welcome dont works 😦

[nocturne flax]

the issue is reported a while its being told to developers

but its taking time

[humble saffron]

ok

thanks

[twin goblet]

anyone know why my bot is not showing playing help?

[vale escarp]

Is there any way I can disable automatically expiring bans?

[brave topaz]

That's something on Discord's end.

[brave topaz]

https://probot.io/dashboard -> Select Server -> Moderation -> edit /ban command.
Apply the setting in the image for the ban command

[vale escarp]

Ah nvm I got it

Thank you

[slim gust]

Thank you i'll try

[lucid wasp]

I have the same problem, is it a bot problem?

[brave topaz]

As wa stated, we're aware of the issue. It will be fixed at some point soon.

[brave topaz]

Of course.

[brave topaz]

Np!

[cloud tinsel]

I need help my welcome messages aren't working

[brave topaz]

We're aware of the issue and will be fixed at some point soon.

[cloud tinsel]

So theres no way for me to fix it rn?

[brave topaz]

There is not.

[cloud tinsel]

Damm

Any other options for me??

Intill this is fixed

[brave topaz]

Use a welcome plain message instead of a custom image.

[cloud tinsel]

Okay

Thanks

[deft bear]

when will it be ready?

[grand sail]

Hello, what is the use of REP in the profile? And how can I get it?

[brave topaz]

We don't have an ETA.

[brave topaz]

Reputation points that show how popular you are

Someone needs to run the /rep command on you.

Example: #commands message

[velvet axle]

Yo

[rain thicket]

I need help

On my server, ProBot used to send an image and a welcome and goodbye message, but now it only sends a message when someone leaves and when someone joins, it doesn't send anything

[fleet nimbus]

Bots messed up from what I’ve read and they are working on it

[rain thicket]

Okay, thanks for the help

[fleet nimbus]

No problem

[lean ruin]

Hello, I need help for welcom auto

It's bug or no ?

[mystic crypt]

u dont get join message either?

[mystic crypt]

nvm okay so its not just iur seever

[lean ruin]

Yes . . .

[obsidian orbit]

is there a way to backup levels of users on your server?

[nocturne flax]

my probot welcomer stoped working

how do i fix this

[mental geyser]

how does XPs works?

[sage flint]

@rain thicket@lean ruin@nocturne flax Hello, there's ongoing issue with the welcome image, you can still use welcomer but only text without an image until we fix it.

[sage flint]

No

[sage flint]

Hi there, every 2-5 minutes while you sending messages, the bot gives you a random amount of xp from 10 to 40 each time. This means that you gain some xp after sending a message and have a cooldown of about 2 minutes, regardless of how many messages you sent

[nocturne flax]

I CANT EVEN SEE THE MESAGE

[sage flint]

turn off the image

as i said

[coral meteor]

is there a way to include a channel redirect in probot's welcome message like "please read #chat-en " ?

[sage flint]

<#channelID>

[twin goblet]

My welcome text is not working either.

Along with my welcome images

[coral meteor]

tyty

[amber crow]

Hello

I’ve noticed the last few days my welcome messages/image doesn’t show up.

[tepid pasture]

Same

[lyric veldt]

i cant even get my bot online. Been in the ticket for bout 4 days now

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[brave topaz]

@amber crow @tepid pasture @twin goblet we're aware of the issue and developers are working on it.

[amber crow]

Thank you

[tardy bluff]

why isn't there an announcement about it tho

#status

[cunning dirge]

how can i provide a reason when banning or muting some1

[open shale]

Excuse me, my welcome messages are not coming into my server. Not entirely sure what I'm doing wrong but if I can get support it would be nice

[nocturne flax]

They are working on it

[gritty geyser]

❤️

love you, all the devs and everybody who works on the bot ❤️

[pallid kayak]

Hi, How do I fix that I can't invite the bot? This message pops up when I try to add the bot to my server.

[slim gust]

Probot welcome doesn’t work in my server

[nocturne flax]

Dude

Why isn't probot showing who joined

[hard moat]

Will the welcome message issue be resolved soon?

[brave topaz]

Hopefully.

[brave topaz]

We're aware of the issue.

[brave topaz]

We're aware of the issue.

[brave topaz]

That would be something on Discord's end.

[brave topaz]

We will consider it.

[slim gust]

Ah ok

[uneven patrol]

oh I was about to ask about why the welcome message isn't working when I just newly added it-

[rain wagon]

Hi everyone, I wanted to ask about the maximum and minimum dimensions for images in the welcome message, as well as in embedded messages, and if there are any file size limits I should be aware of. Can anyone help me with this?

[strong phoenix]

I need help! My welcome message works perfectly when it doesn’t include an image, but once I select to include image it doesn’t show up and the welcome is shown with a normal discord welcome!

[rain wagon]

can you send some screenshots of your problem? 🧐

[hoary temple]

on one of my servers i have the welcome feature from probot, i created a new server and the welcome wont work

[hardy cairn]

BRO

[hoary temple]

?

[hardy cairn]

HE SAID THIS A TON OF TIMES

[tidal flare]

Please do not use constantly caps.

[hoary temple]

oh

i just saw sorry

[scarlet lintel]

any issues with the welcome message

[gritty geyser]

Guys. everyone has their Welcome Messages down!

Dont spam it here again and again, they know it, they'll work it out!

[scarlet lintel]

okay

[placid python]

<@&675070424748654593> pls help me

It says I'm blocked from probot.io

[brave topaz]

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.

[brave topaz]

Hi there. Please, read the channel topic before helping to avoid being moderated.

The size limit for welcome messages is 1MB. The feature is not working right now.

[placid python]

Tysm

[gaunt glacier]

it doesnt work and i dont know why the good bye is working but i dont know why the welcome doesnt work

[brave topaz]

We're aware of the issue. Developers have been notified.

[gaunt glacier]

ok what should i do at the moment?

[brave topaz]

Just wait. In the meantime, you can use a welcome plain message instead of a custom image.

[hasty slate]

Can i get a direct link to edit my probot profile

As in rank/profile

[brave topaz]

How can I use credits?

• Profile backgrounds
• Profile badges
• Rank backgrounds

[hasty slate]

Ty

Why have i been blocked

[brave topaz]

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.
-# For more info, click here.

[hasty slate]

Okay ty

[muted flume]

the welcome message doesn't work if we enable both text and image
but if we disable image and enable only text welcome message it works
so ig issue is most prob with the image part

So the temporary fix is to remove IMAGE Part only and select "TEXT WELCOME MESSAGE" to show normal welcome messages

[brave topaz]

@muted flume

[muted flume]

I was just trying to give others a temporary solution for welcome msgs for now till it's fixed (ofc developers know very well)

[muted flume]

👍

[rigid sky]

hi

For some reason I'm now getting an error when using the /colors command, it complains about loading the background but we have a transparant background. Also, we'd edited the roles for the colours to the hex codes that we wanted but I see that they reverted to the default ones for the theme that somebody had picked. I'm not sure what they did there.

[opal burrow]

Hello, can you write when this will be fixed?

[brave topaz]

We're aware of the error.

[brave topaz]

I will try but we cannot guarantee it.

[fathom nacelle]

i love probot

😎

[heavy radish]

Hello, how can i put pictures in the Pro Bot's auto answer?

[rigid sky]

Thank you.

[heavy radish]

I really do not know

[brave topaz]

Thank you, but for future reference head to #chat-en please. 🙏

[brave topaz]

Using the image link. First, upload it to a service like Imgur or PostImages.

[heavy radish]

Thank a lot

[open shale]

The probot messages are broken for me :,)/

[brave topaz]

Can you elaborate?

[open shale]

The welcome messages won't send

I'm not sure what's wrong but everything is enabled for perms to allow the bot to send welcome messages

[brave topaz]

There's ongoing issue with the welcome image, you can still use welcomer but only text without an image until we fix it.

[open shale]

Yeah it works for the Goodbye messages

[lethal canyon]

i can't add alias to commands in the dashboard

[dusty storm]

thats what i came to ask. any idea on when that would be?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[tidal flare]

Hi, can you explain in detail what is going on? That would be a pleasure to help you

[lethal canyon]

when clicking on the aliases box i can't type in it. But the workaround i found is navigating with Tab fixes it.

maybe it's a browser issue (I use brave)

[tidal flare]

Okay, try to use another famous browser. Is the issue solved?

[obtuse pine]

<@&675070381861634048> welcome bot isnt working in the server

[brave topaz]

Looks like you pinged the wrong role...?

We're aware of the issues with the welcome module.

[brave topaz]

We don't have an ETA.

[obtuse pine]

my bad its the only one that was shown

[winged mantle]

<@&675070424748654593> If I had my level reward role on level 10, and I set it to 5 now will for example level 7 be updated?

[tidal flare]

Hi. First, there's no need to delete the previous message and pinging us with another one. Let the support take their time to answer you, thanks for understanding.

[winged mantle]

I thought I must tag considering someone else tagged

[tidal flare]

The other person should not do that as well, yes.

[winged mantle]

Kk

[coarse junco]

need help with the twitch notification

[brave topaz]

Twitch module doesn't accept new setups at the moment if that's what you mean.

[coarse junco]

it says try again later

[brave topaz]

[coarse junco]

thank you, do know wen that will get resolved?

[brave topaz]

I don't. Sorry.

[lean ruin]

Hello, is the automatic welcome system when a new user joins a Discord server resolved ?
Thanks in advance,
Best regards.

[mellow jackal]

it’s not

[nocturne flax]

when someone joins the server it doesnt work and just says nothing

[proud robin]

Why don't you write about this https://discord.com/channels/224308865427046402/665036485132550154 ?

[snow aurora]

Hello

why is my welcome isnt working

when any one join my server the welcome massge does not apper

can u help me with this

<@&675070424748654593>

[ebon tendon]

me too

only goodbye works

[snow aurora]

ya idk why

i hope they fix it fast

[ebon tendon]

ye same

[late wedge]

Yes, same here. Not working since yesterday. Very annoying.

[tidal flare]

Hi, we are aware this is a general issue. Developers try their best to give it a fix.
||@snow aurora @ebon tendon @late wedge||

[ebon tendon]

saddam hussein?

@snow aurora

[tidal flare]

Can I help you with something?

[ebon tendon]

yeah

with my math homework

[tidal flare]

Nice try, but I can't help you with that. This channel is ProBot related only.
If you need any other help, try to ask in #chat-en.

[stray cove]

just wanted to throw in my vote for fix welcome image

[dapper storm]

I take it welcome messaging issue hasn't been fixed yet?

[ornate wigeon]

How do you set up the colors?

[tidal flare]

Hi, here are the info you need #support-en message

[dapper storm]

Ok any word from them what the issue is and how long it's going to be down

[warm dew]

<@&675070424748654593> fix this. I beg.

[sage flint]

There’s nothing to fix

[upbeat axle]

<@&675070424748654593> hello! is this the correct place to go if I'm having issues with probot welcome messages not working?

[tidal flare]

Hi, this is a general issue. Developers are trying their best to upload a fix.

[upbeat axle]

okay! thank you very much!

[tidal flare]

At any time !

[silent kernel]

I set up probot to give welcome message in my server. But when someone joins no welcome message appears in the desired channel. How to solve it. I have given all necessary permission to probot

[uneven patrol]

everyone seems to be having problems about it

[dusty storm]

You guys can get welcome messages to work if you shut off the “send image” part to the welcome message for the moment. They are working on a fix.

[raw copper]

Hello I’ve been blocked by the website url and I have no idea why and how to fix it
I don’t know if it’s a issue on my side or what

[brave topaz]

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.
-# For more info, click here.

[raw copper]

Alright thank you but would you happen to know why I got the message in the first place?

[brave topaz]

Did you read my entire message?

[raw copper]

No mb I ignored the click here
Thank you for the support

[brave topaz]

No worries.

[nocturne flax]

why is Probot no longer welcoming new members or bots?

[light wren]

true

anyone

@flat spire

[dark mango]

yes, i have the same issue

[drowsy turret]

i have the same issue as well

[dark mango]

i think we should get it to do something, my server is not that sophisticated anymore

[dapper storm]

it's broken

[light wren]

noone isnt even replying

[dark mango]

ye, exactly

<@&675070424748654593> Please help fix the welcome function

[light wren]

see this all

i just found this

[dark mango]

oh, ok thx

is it possible to notify me when it gets fixed?

[light wren]

yea sure

np bro

[dark mango]

thx bro

may i upvote u or sumthin?

[lavish bridge]

<@&675070424748654593> have i done something wrong but the welcome messages started to stop working

[light wren]

its not working

devs are aware

[lavish bridge]

ops

ok i thought i did somethign wrong

now thats answer

thanks

Hope you guys fix it soon

[frank crag]

<@&675070424748654593> any updates on that? The bot is online now, for a few days but nothing that is related to that is working...😅 and to be more specific the logs

[frank crag]

Wait, you mean the bot is not working in general?

[light wren]

no only the welcome messages are not working

[frank crag]

Oh I see, so is it only me who has problems with the logs?

[light wren]

ig

[glad cypress]

ProBot was working as its supposed to and now suddenly it doesn't send welcome messages in its designated channel. All settings are the same its just .. stopped.

<@&675070424748654593>

[nocturne flax]

When it will be fix

[undone bloom]

hello there i have got this message " The owner of this website (probot.io) has banned you temporarily from accessing this website " while i was working on the probot dashboard

i don't know why or what happened !

<@&675070424748654593>

[cedar sail]

How do i lock a message to prevent probot from deleting it in a channel?

[hardy cairn]

Refresh and it will work 100%

[undone bloom]

thanks

[brave topaz]

Hi there. Please, read the channel topic before helping.

[brave topaz]

We're aware of the issue.

[brave topaz]

Hi there. Please, read the channel topic.

[stray sun]

hello i was checking on my server and i found that the welcome massages does not send in the room it just stopped

<@&675070424748654593>

[brave topaz]

We're aware of the issue. Developers have been notified.

[nocturne bough]

the welcome and goodbye not working

[fleet nimbus]

Yeah it’s been messed up devs are working on a fix is what I’ve heard

[nocturne bough]

ouh tht why i feel weird why its not working when i do inviting a friend and the bot not do the welcome thing

[fleet nimbus]

Not sure but if you use only text and no images it should work fine for now

[nocturne bough]

im using with image and text

[hardy cairn]

What did I do wrong I'm just helping

[hardy cairn]

Oh alr

[toxic grove]

The welcomer is still not working.

[hushed thistle]

Same here with Welcome message/pic! 🛠️

[toxic grove]

Any update, please 🙏🏻

[toxic grove]

Exactly the Same

[hushed thistle]

they work on it

[brave topaz]

Please be patient. As was stated, developers have been notified.

[hushed thistle]

thank you for your efforts!

[nocturne flax]

In some server it works

[brave topaz]

Only custom image feature is affected. You can still use the plain message.

[nocturne flax]

why is @nocturne flax @nocturne flax muted