support-en

[humble veldt]

Is this ever going to be fixed or is it time to look for a different bot?

[nocturne flax]

Alr

[sage flint]

will be fixed

we're working on it

[tidal flare]

Sending links with results to a mute or kick

[nocturne flax]

Aigh

[leaden hill]

is probot online?

[true apex]

I don’t want to be overbearing but is there an estimated time where the bot will be fixed? Or is it impossible to tell?

[tidal flare]

Hi, there is no estimated date at the moment

[leaden hill]

uhhh

why my message removed

[true apex]

Alr

[signal shard]

<@&675070424748654593> The ||/rank|| command is not working. any quick fixes?

[tidal flare]

Because you need to follow the channel's rules before helping

[brave topaz]

Developers are working on it

Sorry for the inconvenience!

[signal shard]

Thank you 🙂

[signal shard]

No worries 🙂

[leaden hill]

ohhhh sorry ok

probot is now online

[nocturne flax]

does anyone here has an auto invite bot?

or knows anything abt it

[leaden hill]

nah

[halcyon oar]

is the bot still down?

[brave topaz]

Is it down on your server?

@leaden hill please follow the channel topic, thanks

[halcyon oar]

well i still cant acces the dashboard

it still says this

[timid laurel]

It is the same for me

[leaden hill]

I'm just trying to assist, my apologies.

[brave topaz]

Try to change some channel's name and try again

@timid laurel

[brave topaz]

No worries.

[loud condor]

bot not responding

[halcyon oar]

now the website is working again

[timid laurel]

it did not changed

[brave topaz]

Developers are working on it

[brave topaz]

Glad to hear!

[loud condor]

ohh ok

[brave topaz]

Try kicking ProBot from your server and adding it back

[brave topaz]

Sorry for the inconvenience!

[idle robin]

الو

مافي احد،

؟

[loud condor]

i have a question but not related to bot please cooperate

[idle robin]

سليب

يليل

[loud condor]

what is CATS and how to get it

[idle robin]

@brave topaz

[idle robin]

شسالفه

[leaden hill]

this is english channel

[loud condor]

i don't understand your language..

[idle robin]

ايش؟

[loud condor]

لا أفهم لغتك ..

[brave topaz]

#chat-en

[idle robin]

امااا

[knotty sinew]

Why is my probot not working? It's set for auto role, role giving, and welcome/goodbye messages and it's doing nothing.

[loud condor]

ok

[idle robin]

.

[brave topaz]

@idle robin #chat-ar

[loud condor]

sended

[timid laurel]

Even after doing that, it says the same thing, and when I try any commands, it says that the bot isn’t responding

[loud condor]

Developers are working on it

[timid laurel]

Ah I guess it’s the same thing for me

[brave topaz]

Please read the channel topic

[brave topaz]

Indeed, please be patient

[latent raptor]

I don't know if this entire conversation was about commands for lvl system? But my server has the issue they don't work lvls are upgrading

[timid laurel]

Alright, thank you for your help

[brave topaz]

The development team is already working on it, sorry for the inconvenience

[loud condor]

hmm sorry

[brave topaz]

Np

[brave topaz]

No worries :)

[loud condor]

can you check #chat-en 🙂

[latent raptor]

Ohw no worries wasn't sure if the entire convo was about this issue😅

[brave topaz]

Np

[supple moth]

It seemed to be working for about 10 mins but has gone off again now with “Server requires set up” message

Would have to be the day I’m trying to overhaul embeds and auto-roles on the server lol

Does the background image set up still not work on the Welcomer section btw?

[brave topaz]

Afaik, that function should work provided the image is under 3MB in size

[supple moth]

Ok thank you 🤺💫✨

[brave topaz]

Np

[somber aspen]

when will bot be back up?

[ancient bobcat]

Server requires setup problem is back again

and cmds is not working

[brave topaz]

There's no ETA, sorry

[brave topaz]

Developers are working on it, sorry for the inconvenience

[leaden hill]

do you know why the probot logs take forever to send in the staff logs?

[dusty hull]

is every thing still broken?

[brave topaz]

It's likely due to the ongoing issues the service is facing. Once those are resolved, you can verify if this is still an issue.

[brave topaz]

The bot and dashboard are still experiencing some issues, yes.

[leaden hill]

do you know whats going on over there or

[supple moth]

I’m trying to send / add buttons under an embed message to self-assign roles but nothing is appearing. Is that function not working?

[brave topaz]

What we know is that there are some issues that are already being investigated and will be resolved eventually.

[brave topaz]

It is a known bug that will be fixed at some point soon.

[supple moth]

Ok thanks buddy

[brave topaz]

Np

[charred hollow]

@brave topaz

Where support ticket

782933430555246592

Delete this account

He take from me 350k

[brave topaz]

What do you mean?

[charred hollow]

Can you delete accounts

[brave topaz]

No

Please, DM @surreal jetty

[charred hollow]

Ok

He will Respond

@brave topaz

[brave topaz]

It's our modmail bot. One of my colleagues will help you soon.

[still tendon]

hello

i have issue in my server probot doesn't respond

[brave topaz]

Developers are already working on it, sorry for the inconvenience.

[still tendon]

oh thx

[brave topaz]

Sure

[leaden hill]

is there anyway i can be a support team or just like the supporters handle it?

[charred hollow]

@brave topaz

Done

I report

[brave topaz]

To my knowledge, staff members are handpicked here unless you apply through a form posted in an announcement in #announcements
Applications were recently opened, but unfortunately, they have already been closed.

[charred hollow]

You will delete their account or what

@brave topaz

[brave topaz]

Alright. Be patient then.

[brave topaz]

That's not my decision

[loud vault]

Why ?

[brave topaz]

Daily is temporary disabled

[loud vault]

On me or everyone

[brave topaz]

Everyone

Read the pinned message for more info

[loud vault]

Temporary or eternal

[brave topaz]

Temporary as I said

[leaden hill]

you know what im just going to let you hendle the questions

[loud vault]

Ooh sory

I have a question but i think it's not the place here

[brave topaz]

These are the rules of this server, although if you want to help you can do so by following the channel topic.

[loud vault]

Why the hashtag badge are not ofered to new accounts ?

[leaden hill]

i check the #573048353458356234 if that what you mean

[brave topaz]

Because they never had a username with a discriminator, you can read more about it here. Next time use #chat-en

[leaden hill]

ohhh ok soo there a time limited

[empty yacht]

we need support in ar

[brave topaz]

Indeed

[brave topaz]

#support-ar

[empty yacht]

a guy spaming a bad word

hello??

[still tendon]

hello my issue have been solved thanks probot you're the best

[brave topaz]

I already told you where you should go

[brave topaz]

Glad to hear!

[earnest pasture]

have issues with bot . not working properly.
not working logs / welcome etc

[brave topaz]

Hey there, is this still happening?

[earnest pasture]

wait letme check

[earnest pasture]

yes i have !

[brave topaz]

Can you show me your welcome setup? Regarding the logs, take a look at the pinned message

[nocturne flax]

Hey if I have automod disabled but it is still enabled, what do I need to do?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[tidal flare]

Try to change device, or use a different browser

[winter hazel]

That's the case everywhere

[tidal flare]

May I ask you to open the browser console?

[winter hazel]

No matter whether OperaX or Google Chrome

[winter hazel]

How does it work

[tidal flare]

F12 on Google

[winter hazel]

Now all of a sudden it works and I restarted the PC

[tidal flare]

Oh that's nice to hear!

[prime iris]

Having a problem with the self assigned roles

Can you help me with it please?

[brave topaz]

That's a known issue, our developers are looking into it. Sorry for the inconvenience!

[prime iris]

Ohh okay thank you so much!

[muted ridge]

Self-Assignable Roles not work

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[leaden hill]

It because the probot is down the developers is working on it

[amber siren]

hello

i need support

[sage flint]

How may I help you?

[amber siren]

i got free nitro

is it safe?

its from ur bot

[sage flint]

It's not from our bot, look, it is does not have verified bot check mark

and different tag

[amber siren]

how can i know verify bot

[leaden hill]

please also block it

click the pfp of the bot you can verifed if it verifed or not

[sage flint]

Just look at its badge

it have APP badge but without verified check mark

[amber siren]

oh

[sage flint]

This is how verified bot looks like

[amber siren]

u mean this ✅

[sage flint]

yup

[amber siren]

thanks for telling me

[sage flint]

out bot have this check mark as you can see

[leaden hill]

soo more likly its a spam bot or fake

[sage flint]

yup

[amber siren]

i realized even its offline

[sage flint]

just block it

[leaden hill]

yeah you could report it to discord but the report team if awfull well that what i have been told

[sage flint]

They dont care, thats the sad part

you can report it and they did nothing

even if they're stealing our bot name, avatar and using it for scam

[amber siren]

does bots stays online status everytime?

[sage flint]

discord dont care

Yes

[amber siren]

cuzz the bot gave me a nitro and its offline

[sage flint]

If not, we're posting #status

[sage flint]

Its a scam

dont fall for it

[amber siren]

thanks for your help

ill go block it right now

[leaden hill]

if any bots goes offline and they send you something its more likely a scam

[sage flint]

true

if any bot sends you something like that it is 99% scam

[amber siren]

i have a question

[sage flint]

don't believe that someone will give you something for free

[leaden hill]

why not 100%

[amber siren]

does your official bot gives free nitro?

[sage flint]

No

[leaden hill]

i dont think i know any server just give "free nitro" away

[sage flint]

All of them are scam

oldest scam on discord 💀

[amber siren]

anyways thanks for ur help guys

i appreciate it

[sage flint]

You're wlecome

[leaden hill]

you are welcome if you have anymore question feel free the answer them here

[amber siren]

ur arab right?

[leaden hill]

huh

[amber siren]

arabic

[leaden hill]

oh no

[amber siren]

عربي

[leaden hill]

i speak only english

[amber siren]

where ur from

[sage flint]

Go to chat guys

[leaden hill]

sometime spanish

[sage flint]

please

this is support channel

[amber siren]

oh ok

[leaden hill]

oh yeah true

[leaden hill]

and the bot shouldn't even dm you for any reason

[dusty hull]

Are the bots working again

[leaden hill]

yes its working

[vernal karma]

Hello! I have automodded words enabled in my server but some words that shouldn’t be automodded are getting deleted (example: “class” getting deleted because “ass” is in the word). Wildcards are not enabled, so it shouldn’t be getting flagged but they are and we don’t know why

[leaden hill]

Check your automod settings to ensure that the word "ass" is not included in the list of words to be filtered. Sometimes, a word might be mistakenly added, leading to unintended filtering

Ensure that your automod settings are configured to only filter words when they appear as standalone words, rather than as substrings within larger words. For example, if "ass" is being flagged within "class", it suggests that the filter is not correctly recognizing word boundaries.

[vernal karma]

We have “don’t match if it is part of a word” enabled

Also some non-moderator roles can say “class” but other non-moderator roles can’t

[leaden hill]

Take a look at the permissions given to every role in your server that is not a moderator. Double-check that the roles which should be able to say "class" are not limited by any particular permissions regarding word filtering or message deletion.

[vernal karma]

Okay I figured out what happened: we have a bot and a bot admin role so if someone was under the bot role it deleted their message. No support needed anymore!!

[leaden hill]

Sure, feel free to ask any additional questions here!

[twilit dove]

is the bot down??

[leaden hill]

Yes the bot is still down the dev is working on it

[twilit dove]

cause the commads arent working

[dim portal]

yep not working

trying to add reaction roles but nope

[main kindle]

Yea probot is down rn the commands not working and it keeps warning my members for spam

[leaden hill]

can you not use that format please

[leaden hill]

bruh why bros mad

[lean badger]

:white_check_mark: @confluenced muted from the text! :zipper_mouth:

[sage flint]

go touch some grass

[dim portal]

hello

can i dm u something ?

someone sending servers links in dms

[sage flint]

sure

[leaden hill]

oh i dm another admin to mute him but ig you did

[leaden hill]

yeah i got a random dm i just block him

[twilit dove]

same here and i report him as spam

[leaden hill]

i think it might be a scam server

[twilit dove]

so are they gonna fix the bot

[leaden hill]

the developers are working on it

[supple moth]

Some elements of ProBot are working…

But self-assigned roles isn’t right?

None of these are activating roles

[sage flint]

Its not about features more like server, some shards are not responsive. We're working on it
But regarding self-roles, it is working fine unless you're trying to use buttons or select menu. Only classic reactions are available at the moment, the fix is already done but waiting to be deployed into the bot

Aigh you're using classic reactions

Make sure that the bot role is above these roles you want to assign

[supple moth]

It is but still not working

The emoji reaction count goes up but no role added

[sage flint]

Go to your self-roles config and check if you have added any buttons or select menus regardless if you're using classic reactions.
If any button or menu option is added, then delete that and switch to the reactions back

[supple moth]

Ah…ok…👍…I think there may be other buttons etc in there…

[sage flint]

[frank lagoon]

im trying to add mention here in the auto respone how ican do it?

[supple moth]

Thank you. Works like a charm now.

🤺💫

[sage flint]

• For channels
• <#channelID> [#support-en](/guild/224308865427046402/channel/664941916722429986/)
• For roles
• <@&roleID> <@&1229439428775247984>
• For users
• <@userID> @sage flint

[sage flint]

Glad I could help

[supple moth]

👍

[frank lagoon]

got it thanks

[sage flint]

you're welcome

[spiral sleet]

can probot ban words?

[sage flint]

yes
Go to the dashboard AutoMod Bad Words

Follow channel rules.

[fallow panther]

help 😭

[sage flint]

yes?

[fallow panther]

im trying to find out how to do reaction roles but im not understanding anything

[sage flint]

Here's detailed guide on how to do this, but i'll explain it in shorter way

1. Your message

• First, you have to create and send a message under which later will be reactions to choose a role. To do so, open our dashboard, choose your server from left side bar, and head to the Embed Messages module. Click Create an Embed! button, Now you have your message editor, you can choose between normal message and an embed. Embed is basically a message inside a box, we use embed on #573048353458356234 channel, so you can check it out. Once you done with message personalization, click the Send New Message button i upper right corner, and choose a channel on which you would like to have reaction roles. - Detailed guide about Embed Messages

2. New setup

• Once you done with embed messages, head to the Self-Assignable Roles module, and click Add Message button to add a new self roles config. In the Embeds selector choose your embed message, and in the choose a message choose the message you just sent. Next, choose Reactions type (buttons and self-menus are not available at the moment). Click Add Emoji button to add an emoji, and assign a role to each reaction by clicking + button next to the emoji's

[fallow panther]

oh thank you!

[sage flint]

Any time

[alpine sigil]

k can you help me in my ticket now ive been waiting over a day for a bot i paid for still not working

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[alpine sigil]

i keep getting told its fixed

and its not

[sage flint]

Will take a look

[nocturne flax]

I keep trying to attach a role menu to an embed and it never shows up in the channel 😭. Tried to switch to buttons instead of drop-down list and still not showing.

[sage flint]

Hello, there's an ongoing issue with the buttons and select menu, so it is not available at the moment, you need to use classic reactions.
The fix is already done but still waiting to be deployed into the bot.

[nocturne flax]

OK, thanks, I'll switch to reactions then

[rough cipher]

How do i make a roles list come up for self roles?

[rough cipher]

@sage flint ?

[brave topaz]

You can create an embed with the Embed messages module by adding the list of roles in the format <@RoleID>. Here you have an example.

[rough cipher]

How do i make an embed?

[brave topaz]

https://docs.probot.io/docs/modules/embed

[rough cipher]

I dont understand.

[rough cipher]

It isnt updated..

[brave topaz]

1. https://probot.io/dashboard log in
2. Choose your server from the left side bar
3. Go to the Embeds module

• Click Create an Embed button
• Customize your message as you want.
• When you done click Send New Message button and choose on which channel you want to send your message

3. Go to Self Assignable Roles module

• Click Add Message button
• Choose your embed you just made
• Choose your message you just sent
• Add buttons/reactions and assign roles to them

[nocturne flax]

would like help setting up self assigned roles, it is not showing the button below the selected embed message

also am not able to collect daily reward

[nocturne flax]

i see now

[rough cipher]

The role wont come up, and neither will the message part.

[nocturne flax]

go to this message i replied to

seems they are working on fixing an issue related to your problem

hope it helps some

[onyx venture]

hello does anyone know how to fix the self assignable roles not showing up below the embedded message?

[twilit swift]

When I log in to receive my daily credit, it does not give me anything and tells me that an error occurred

[sage flint]

Daily is disabled

[twilit swift]

ok

[sage flint]

Hello, there’s an ongoing issue with the buttons and select menus, it’s not available at the moment. You need to use classic reactions

[onyx venture]

is there a limit to how many reactions you can make?

[sage flint]

25 as Discord reaction limit is

25 reactions per message

[onyx venture]

well i tried making the reaction roles but for some reason when i click on the reaction it doesnt give me the role and in probot the roles are grayed out

[sage flint]

If you have added any buttons or menu options remove them regardless of you’re using reactions

Just swap type to buttons/menu remove everything and swap back to reactions

[onyx venture]

i dont have an buttons or select menu options just reactions and its still grayed out

[sage flint]

Send a screenshot pls

[onyx venture]

well now its no longer grayed out and the roles reactions do show up but the reactions dont actually give u the roles

[sage flint]

Make sure that the bot role is above these roles you want to assign

[onyx venture]

it is

[sage flint]

May I get invite to your server?

On DM

[still tendon]

hello

how can i add emoji behind my username in server like roles

[sage flint]

You need to heave at least level 2 boosts
Next time keep this channel for only ProBot related questions please

[still tendon]

ok sorry

[sage flint]

No worries

[deep dome]

Are the daily rewards fixed?

[sage flint]

There’s nothing to fix

[torpid rover]

Do you support freedom of opinion? @sage flint

[sage flint]

Yes as long as the statement is in line with our #573048353458356234
Next time use this channel only for @stone cloud related questions, thanks!

[rich latch]

Good day! I have an issue regarding the reaction roles as well, and it is the same as FusionX, is there any way to fix this one?

I am very new to the ProBot especially for the self-assignable roles part, I know about the embed message then do the reaction roles but the roles didn't apply to me after clicking the reaction.

[sage flint]

Hello, check following things:

• Role position
• ProBot role should be above these roles you want to assign
• Permissions
• Bot should have manage roles permissions and full access to the channel in which self roles are located
• Config
• Switch self roles type to buttons and select menus and check if there’s any options here, if so removed them and switch back to the reactions

[rich latch]

If I finished the following, should I send another message to that specific channel again?

[sage flint]

No, it should be fine with the old one

[zealous dune]

okey

[graceful thunder]

I'd like to inquire a follow-up to this question: Is there any form of ETA for this downtime, in case there's a rough idea on the expected downtime for this?

If it's a "it's back when it's back" then that's what it is, but I figured I'd inquire regardles.

[thorn raptor]

Hello. Does the bot still have problems with long loading times?

[brave topaz]

I don't think so. Is there something not working on your server?

[thorn raptor]

I would like to return to this bot, because there is nothing good on the market, but the memories of the probot and its 2-month purchase are heavy lags.

My internet isn't great, but it does the job. Will this problem always exist or has it been resolved for a long time and I can safely buy premium? 😄

[brave topaz]

That’s up to you, but I don’t think ProBot will encounter many service issues. If it does, the developers respond quickly. To answer your question initial question, no, the downtimes and issues have significantly improved over the past two months, in my experience.

[humble ravine]

The plot thickens. Kick logs still don't work for me except when I kick bots, but when my staff kicks someone it shows up.

Something is bugged.

[thorn raptor]

I wouldn't like to repeat the situation where I pay for a month and then wait 20 days for 5 minutes to log me into the configuration panel... You understand me 😄

[delicate breach]

Hello, I would like to ask for support regarding payment, I am trying to choose the PayPal payment option and no window pops up to confirm the payment

[humble ravine]

<@&675070424748654593>

[brave topaz]

Problems accessing the dashboard are quite common, but there are steps to fix it that work 99% of the time. However, the development team is working to resolve this situation, so you might want to consider waiting until everything is working 100% again.

[brave topaz]

Hi there. Will take a look into this problem.

[humble ravine]

Thank you

[brave topaz]

Could you try purchasing the premium version from another device?

[brave topaz]

How are you kicking out the users?

[delicate breach]

I don't currently have another device with me, but I'll definitely get back to you when I have access!

[humble ravine]

Using the built in discord kick function.

[thick wing]

[brave topaz]

Perf!

[brave topaz]

Daily is temporary disabled

You can read the pinned message for more info

[stable scarab]

I have a question, the reaction rolles (buttons) have not been working for some time now, are they being worked on or is there something specific going on?

[brave topaz]

The fix is already done but still waiting to be deployed into the bot.

[thick wing]

Oh

My bad

[stable scarab]

Is there any info about when its going to be deployed? im waiting for some time now and the normal emoji reactions aint that cool xD

[brave topaz]

Np!

[brave topaz]

There is no ETA, sorry. Although I don't think it will take long.

[stable scarab]

Okay okay, i'll just wait, aslong as i know it's beeing worked on, thank you

[brave topaz]

You're welcome!

[delicate breach]

So I tried to buy Premium with PayPal on another device and I have exactly the same problem

I even tried clicking the Check out button but when I do that I get this message

[brave topaz]

Thanks for the additional info! We're looking into it

[delicate breach]

👍

[next scroll]

help

[brave topaz]

Just ask your question or state your issue. Someone will help you when available.

[next scroll]

i can not add probot to my server

this wont give me a choice to select my server

[brave topaz]

Are you the owner of the server you are trying to add to the bot?

[next scroll]

yes

i created the server

[brave topaz]

This is an issue with Discord's end, not with Probot's end. You can verify this by attempting to invite another bot, as the same problem will occur. I recommend checking that you are not logged in with an incorrect account. If the issue persists, the best course of action would be to contact Discord support.

[next scroll]

okei tank yu

yay i was on a wrong account

thank you again

[brave topaz]

No worries, have a good one!

[brave topaz]

Could you try linking your PayPal account with a credit card and attempt to use that payment method?

[delicate breach]

I already have the card signed with my PayPal account

[brave topaz]

Then you can click on New credit card

[delicate breach]

Ok, I see now, thank you for your help!

[brave topaz]

No problem

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[thick mist]

when i try to claim credit it tells me error contact the support

[queen swallow]

Is the self assignable roles working?

[brave topaz]

Daily is temporary disabled

[brave topaz]

Unfortunately, there's a known bug impacting both the select menu and buttons. The developers are currently investigating it. This issue should not occur when reactions are used.

[queen swallow]

Okay ty

Just was checking in

[brave topaz]

No problem

[stark night]

how do i view leaderboard of all users level?

[brave topaz]

You can use the /top command

[lean badger]

**Command: top**

Displays the most active members on the server

**Aliases:**

!top

**Usage:**

/top
/top (day / week / month)
/top (text / voice/ invites) (page number)
/top (text / voice) (role)

**Examples:**

/top day
/top week
/top month
/top text day
/top voice week 2
/top invites
/top text @Members

[stark night]

this shows xp

it wont show level?

[brave topaz]

No, but you can suggest it in #1234622065810739291

Remember that you can use the /rank command on a specific user to see their level

[stark night]

Yeah, but I don't get why it isn't an option in the first place

A bit weird

[valid sun]

Can someone help me with pro bot

[brave topaz]

One reason is probably that multiple people could have the same level

[brave topaz]

Please elaborate on your question.

[valid sun]

Weymouth?

[valid sun]

Wdym*

[brave topaz]

What specifically do you need help with?

[valid sun]

Setting the bot

Bro quit 💀😭

[brave topaz]

What are you trying to set up?
Also, I recommend you take a look at our docs

[valid sun]

THE BOT??

Bro ain’t treating the customer nicely 😭😭😭😭

[valid sun]

THE PRO BOT IN MY SERVER AND PLEASE HELP WITH THIS THING

[brave topaz]

I have to go, but I have let the rest of the team know that you still need help.

[valid sun]

Nah no need I deleted pro bot from my server

U guys ain’t helping

If u gonna help I’ll add bot and dm me any of the staff

[sage flint]

Hey, unfortunately we can't help you if you don't describe exactly what you want to do. Saying "configure the bot" is too vague, our bot has a whole bunch of features that can be configured, so it would be great if you wrote to exactly what you want to do. You can also use the documentation that my colleague above sent a link to, each function is described there.

[valid sun]

I’ll explain

[valid sun]

I need the bot to do levelling and good verification system and auto assign roles and do the same work as a moderator or an admin

[alpine sigil]

i dont wanna make a ticket for this because its a simple question, on the voice online how does it work also on VIP protection how do i add the bots do i use their ID or their user?? <@&675070424748654593>

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[sage flint]

Use their ID

[valid sun]

Answer my question

[alpine sigil]

Okay and with Voice Online its not like showing us in VC?

how does that work?

[alpine sigil]

(i paid for expidited support bud)

[sage flint]

And voice online works just like a counter, it basically shows how many people are connected to the voice channels at the moment

[valid sun]

Ok what even is that?

[sage flint]

It is showed in the category name

[alpine sigil]

so thats not working then there are 2 in VC and its not uh-

[sage flint]

It is refreshing in some time, please wait a while and check again

[valid sun]

😭

[alpine sigil]

ok so to understand i select the VC category and in a few minutes itll rename it to that?

[vocal kettle]

Will we receive compensation as a result of the cessation of the daily reward for the period during which this service was discontinued?

[sage flint]

So the leveling is pretty easy thing, on the dashboard in leveling module you can choose which roles will gain exp, choose a channel and customize level up message. And of course set up a rewards, just by adding them and choosing required level. There’s two types of required level - text and voice. If you set both at the same time, then it will require to reach both levels text and voice to the the reward.

Regarding verification system, I think the only way is just creating reaction role with role that give access to the server

[valid sun]

YES I WANT THE REACTION ROLE STUFF

[sage flint]

Yup, when you’re sitting in vc bot after few minutes will check that and put into the category name

[valid sun]

CAN U JUST GIMME A STAFF TO MODIFY THE BOT AND MY SERVER 😭

[alpine sigil]

perfect tysm

[sage flint]

So first you need to create an embed, to do so go to the Embed Messages tab on the dashboard, hit a create button and personalize your message. Once you done, click send button in upper right corner and choose on which channel you would like to have your self roles, and click send. Now move to self assignable roles, choose embed and message that you just send, select reaction, add an emoji and assign a role to it. That’s all

[sage flint]

Any time

[valid sun]

Can u just send me a staff?

Instead of killing my brain

[vocal kettle]

Will we receive compensation as a result of the cessation of the daily reward for the period during which this service was discontinued ??

[sage flint]

No, sorry. This is very easy, just follow my instructions.
If you want here’s more detailed guide on how to do this
https://docs.probot.io/docs/modules/self-assignable-roles

There’s and a lot of tutorials on YouTube, in sure you can do this

[valid sun]

Are u even human or bot (no offence)

[sage flint]

No

[valid sun]

Which is better arcane or pro bot

And can pro bot send the welcome messages

[vocal kettle]

because ?

[valid sun]

Like if someone joins and a message pops up

[sage flint]

Yes it can, welcome & goodbye module in the dashboard

[valid sun]

Also

Can u just check out my server if it’s perfect

[sage flint]

Why you should receive anything? We have disabled this intentionally

[valid sun]

Is advertising allowed?

@sage flint

@sage flint

@sage flint

@sage flint

[vocal kettle]

Because it is your problem, but it prevented me from getting the daily amount that I used to get every day

and If you do not compensate the person for the damage caused by this problem, it is considered bad service

[valid sun]

How do you embed?

[tranquil wind]

Good Day to <@&675070424748654593>, I have a real Quick question. I have Problems with the self assignable roles. The button funktion dos not work for me but the Reaktion kategory works. Problem is that I want the button funktion because it looks fancier. Is at the moment somthing of with the bot or do I make a mistake? I created a Embeded Message and on the self assignable roles Tab I made everything right. Created a button and a roll is assignt. when I click on save changes it saves but dos not update the Embeded mesage.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[feral burrow]

I am having the same issue

[sage flint]

No, it’s not allowed. You could just take a look at #573048353458356234 instead of spamming with my ping

[sage flint]

It’s not a problem, as I said we have disabled the daily intentionally, so why we should give any compensation for our decisions? It’s not broken, we just shouted this down

[sage flint]

https://docs.probot.io/docs/modules/embed

[sage flint]

Hello, there’s an ongoing issue with the buttons and select menus, only reactions are available at the moment. The fix is already done but still waiting for the deployment into the bot. Apologies for the inconvenience

[tranquil wind]

Thank you for the Information. Will there be a Status Ping when the fix has been implemented?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[sage flint]

I’m not sure, I’m not responsible for posting status info. But once it is implemented I can ask to post a message

[tranquil wind]

Thank you very much. Have a great day.

[sage flint]

You’re welcome

[icy crescent]

Someone Help How Can I Fix This

[livid hearth]

hey, daily is tempo disabled at the moment

[icy crescent]

For How Long?

[livid hearth]

no eta

[icy crescent]

Alr Thanks

[livid hearth]

nw!

[delicate breach]

Hello, so I wanted to go back to the previous thread again because I wanted to do the same. Previously, I received a proposal to try to purchase a subscription using a credit card.

The problem is that it doesn't work and I get exactly the same message and the same error

Wait, I'm correcting the error, now there is a completely different error

[hushed shore]

#palestine

[livid hearth]

could you try via paypal and trying again

[hushed shore]

🇵🇸

🇵🇸

🇵🇸

[delicate breach]

The problem is that I was talking to one of the moderators earlier and he told me to try using a card, I've tried using PayPal before, but the problem is that when I choose the PayPal payment option, it's completely blank and I don't see any message telling me to authorize the PayPal account or anything.

And then when I click the Check out button, I get a completely different error, currency invalid

[livid hearth]

is your card american express?

[delicate breach]

This is MasterCard

[livid hearth]

1. make sure your payment method is linked to a legit card
2. and also make sure 3D security is enabled

[livid hearth]

also try to refresh the site and redo the process

[delicate breach]

Good I'll try

[nocturne flax]

When is the Self-assign roles going to be fixed? It's still not assigning the roles for me

[livid hearth]

hey ! no eta, sorry for any inconvenience

[nocturne flax]

Oh wow

[delicate breach]

Okay, it turns out I tried it and it doesn't work, I can try it tomorrow too

[bronze mesa]

Hey! I’m making self assignable roles and they aren’t working?

[tidal flare]

Hi, it's a known issue and we apologize about that. Developers are hardly working on it 🛠️

[bronze mesa]

Kk thanks!

[tidal flare]

no problem

[tidal flare]

If you want me to help you in French, go to #support-int for a better communication and efficiency

[bronze mesa]

No worries. Good to know it wasn’t just a me issue 🙂

[versed citrus]

Hi, I have an issue in terms of paying since I tried using my card and it would only say "paying_invalid"

And I've tried both debit card and paypal

<@&675070424748654593>

[livid hearth]

try to link PayPal with your credit card and you'll be able to buy this subscription

[versed citrus]

I have done that and it still says the same

[livid hearth]

i will contact our dev's for this case and reach you back, thanks and sorry for any inconvenience

[versed citrus]

Thank you

[livid hearth]

my pleasure

[frank lagoon]

Hello

How ican disable for other role
To use the setxp/setlevel

<@&675070424748654593>

[brave topaz]

Dashboard > Leveling system > Scroll down > /setxp//setlevel > check enabled/disabled roles

[frank lagoon]

Got you thanks

[brave topaz]

Np

[livid hearth]

@nocturne flax please use #chat-en for non-probot related topics

[surreal tartan]

Hello

support

whenever i try to claim my daily reward

it tells me to contact support

idk why

[brave topaz]

Daily is temporary disabled

[surreal tartan]

oh

alr

thanks mamn

man*

[brave topaz]

No problem, have a good one!

[glacial scaffold]

hi

my friend want to know alot about credits

[tranquil axle]

<@&675070424748654593>

[brave topaz]

Hey there. What specifically does your friend want to know regarding the credits?

[glacial scaffold]

he is knew in credits

[sly eagle]

How do I Apply changes I have made to the self role section in my server?

Wont change from other to league of legends

[tranquil axle]

<@&675070424748654593>

[elder jasper]

after editing anything on the dashboard, a popup will appear asking whether you want to save the changes or not

[sly eagle]

It doesnt give me that

[elder jasper]

you are trying to update the content on your embed message is that correct?

[sly eagle]

Yes

Otherwise people think its other but it actually League of Legends

[elder jasper]

will you try to resend the embed from the "Embed Messages" module

[sly eagle]

Send new message?

[elder jasper]

yes, click on this module highlighted on the picture and re-send your embed again

[sly eagle]

Yes i went there

[elder jasper]

yeah just edit your embed there

[sly eagle]

It still hasnt changed

[elder jasper]

you must resend the embed again

[sly eagle]

okay. how do i do that.

My issue is, i do not know how to use probot. Someone set this up for me. So if someone could just send me directions on exactly how to do this, it would be more helpful

[lavish kraken]

how exactly do the timetables such as 1 day, 1 week, 1 month work?

[elder jasper]

would you like me to join your server and set it up myself? @sly eagle

[sly eagle]

No, I just want to be told how to do it.

[elder jasper]

expected time to reach the set level

[lavish kraken]

for example if an user actively chatted for a week straight, would they be able to reach 60, where it says 2 weeks 4 days

[elder jasper]

as i explained previously, head to your "Embed Messages" module and click on your embed that you want to edit

and then you will be able to update its content then save changes

[sly eagle]

I figured it out

All i did was hit send new message.

[elder jasper]

yeah, expected time

[lavish kraken]

how's the expected time decided

[elder jasper]

exactly as i said before you must send the embed again after updating it to what you want

[elder jasper]

no idea, the algorithm was made by the devs

[humble ravine]

And now I tested it again on 3 servers I own and it doesn't work for me on two of them, but works just fine on the third one.

But then when I kick bots it works fine on all of them.

And when a staff member on my servers kicks someone it works.

But whenever it's me that does a kick the Kick Logs don't log it.

Does anyone have any clue as to what might be causing this?

[sly eagle]

It saying send new message made me think it was a brand new message that i had to type up again.

[elder jasper]

Will you please @ me on the message you explained the situation in? I'm struggling to find it

[elder jasper]

Sorry for the confusion, have a great day

[humble ravine]

The Probot kick logs don't work properly on 2 of the 3 servers I own.

Whenever I kick a person it doesn't log it, however whenever I kick a bot it logs it properly. Whenever any of my staff kick a person it also logs properly. I've tried kicking and re-inving the bot, I've tried turning on and off the log, and I've even tried changing around the role permissions on the servers that are affected by it.

[elder jasper]

Did you try turning off the 'member kick' log specifically, or did you disable the entire module?

Also you may want to try deleting the webhook itself from your channels settings

[humble ravine]

I've tried both.

[elder jasper]

Disable it -> Delete the webhook -> Re-enable it

If it's still not functioning well, let me know

[humble ravine]

Deleting the webhook fixed it. Thank you so much.

[elder jasper]

Glad to know!

[woeful notch]

when they announcing new translators?

Because i didnt get any notification yet

[elder jasper]

Unfortunately there's no given ETA

[woeful notch]

Should i reapply?

i keep eye on email also

another question , do u get paid by translating?

[elder jasper]

No only one time

also I have no idea whether if they get paid or not

[woeful notch]

do u lol?

[elder jasper]

no

[woeful notch]

sad

[elder jasper]

🤷‍♂️

[woeful notch]

Alr

Thanks for ur services tho

[elder jasper]

no problem

[woeful notch]

btw what u think of the feedback i posted #feedbacks

[lavish kraken]

how can I wipe ALL leveling in my server?

[lavish kraken]

uhh

[elder jasper]

appreciated

[elder jasper]

/reset type:voice/text target:\@everyone

[long orbit]

im trying to set up a reaction role message, and i have the embeded message done but it says to select a message for the second drop down menu but i dont know where to create the message for the "choose message"

[elder jasper]

I'm sorry can you provide me with screenshots of what you mean?

[long orbit]

It says I ahve to select a message to save what I did but I have to make one?

[elder jasper]

Head to the "Embed Messages" module and create a message or an embed

[long orbit]

ohhh okay i didnt know i had to send it to select it thank you

[elder jasper]

you're welcome

[sharp zephyr]

Hello I can’t receive my daily gift can anyone help me

[elder jasper]

daily rewards are temporarily disabled

[toxic knoll]

Slm

[forest gyro]

Hello friends: Would anyone know if there is a way to have a member click a button to add a role and remove a different role at the same time, effectively replacing the old role with a new one?

[leaden hill]

can probot use ban appeals?

[stark rover]

still the problem didnt fixed yet

[sharp zephyr]

Ok

[alpine sigil]

is the twitch setup broken?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[tall mural]

I'm having issues with adding self role buttons to messages

[forest gyro]

I am still having an issue with replacing roles, if anyone can help?

[sage flint]

Hi there, unfortunately that's not possible

[sage flint]

Hello, no

[sage flint]

There's nothing to fix

you don't need to ping me twice

i mean that, there's nothing to be fixed with that

first with message reply and second one with @

i won't repeat my self

[leaden hill]

the reply message is a ping that what he/she saying

[sage flint]

Not broken but it is not available for new configs anyways. We have reached Twitch API limit, so we can't handle any new channels
We have contacted Twitch regarding this, but there's no news on that at the moment

You can't at the moment

[alpine sigil]

Only

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[alpine sigil]

*okay

[leaden hill]

it is temporarily disable

[sage flint]

Sir, there's nothing to be fixed, the daily is not broken, we have intentionally disabled this

[keen chasm]

receiving this message for moderation commands. it simply says that it cant update the user and that i need to check their permissions and roles. i dont understand why this is happening even though it seems like i have given the permissions. can anyone help?

[sage flint]

no more then a month :/

[sage flint]

Move ProBot role to the top of the role list

[leaden hill]

dev working on somthing idk no clue or its disable forever

[sage flint]

it is disabled since a month, not a year like you said

[sage flint]

temporary

but with no estimated time

[leaden hill]

omg

[sage flint]

^

[sage flint]

Can you elaborate please?

[leaden hill]

just check it once every month or soo

[sage flint]

If you have troubles with understanding English, you can always use other languages channels

[keen chasm]

it worked, thanks a lot, have a nice day

[sage flint]

Hey, unfortunately buttons are not available at the moment due to ongoing issue, you need to use classic reactions.
The fix is already done, but still waiting to be deplyoed into the bot, so it should work again soon

[sage flint]

You too!

[sage flint]

daily is disabled

[polar forge]

oky ty

[sage flint]

[leaden hill]

mybad wrong mention

[leaden hill]

i was about to say that but in a different way

[urban nova]

Hey, does anyone know why logs haven't been sending since 06.01.24? i have it set up in the channels and made sure it was on. i don't keep up with the bot well so sorry if you already answered this.

[urban nova]

i found my answer but how do i do this?

[nocturne flax]

i have links and discord invites switched off on the dashboard but it’s still deleting them

<@&675070424748654593>

anyone know why?

[urban nova]

unfortunatly i dont know sorry

[nocturne flax]

is the bot fixed

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[nocturne flax]

can i add roles now

self assignable

[urban nova]

but by chace do you know if i remove the bot if it will save everything?

[urban nova]

should be yes

[nocturne flax]

fr?

[urban nova]

i just got it set up yesterday or the day before

[nocturne flax]

this

is it fixed

[urban nova]

here

its done but waiting for something

[nocturne flax]

okay hope it gets fixed really soon

my server members are waiting

[urban nova]

same

[leaden hill]

hi there, Make sure ProBot has the right permissions on your server to handle messages and moderate content. Without these permissions, the bot might not be able to apply the settings you've set on the dashboard.

[nocturne flax]

but thats not the problem cuz its deleting when it shouldn't be

[leaden hill]

Sometimes, outdated bot versions may not function correctly or may have bugs that cause unexpected behavior.

[nocturne flax]

is pro bot outdated

[leaden hill]

Its might be some issues the dev are working on it

[nocturne flax]

hopefully it’s ruining my server

[nocturne flax]

same bro and i even got the premium one

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[nocturne flax]

same problem?

[nocturne flax]

No it’s just not adding the self assignable roles

dang

[ancient bobcat]

Hello, I want help. my friend cannot receive any invitations from people, and this message keeps coming to him. i dont know its not probot realated problem but i hope someone from staff have a fix for this

the invite is new but still the same message coming to him: Invalid invite

[hybrid reef]

how many messages does it take for a message to not be shown in the deleted messages log?

[leaden hill]

Typically, this threshold can range from a few hundred to a few thousand deleted messages before older entries start getting purged from the log. However, this can be adjusted by the bot developer or server administrators based on their preferences and the server's needs.

[brave topaz]

They will have to contact Discord support, we can't do anything at all.

[brave topaz]

The fix is already done but still waiting to be deployed into the bot.

[brave topaz]

Server settings > Safety setup > Automod

[nocturne flax]

When will that happen

Asap please 🙏🏻

[brave topaz]

Please stop replying to users if you don't know the correct answer.
You are not a team member to know if this issue has been escalated and ProBot is not outdated

[brave topaz]

There is no ETA, but hopefully soon

[nocturne flax]

How soon

A week

A @onth

@brave topaz i’m confused with what you sent

what do i do there

[brave topaz]

Again, there is no ETA

[nocturne flax]

[brave topaz]

You must go to server settings > safety setup and deactivate auto-moderation rules from there

[nocturne flax]

now@will it work?

[brave topaz]

It should, yes

[nocturne flax]

Yo how are you selling 14 server boosts for 1.5 usd

[brave topaz]

#chat-en

[nocturne flax]

Is this actually real or is he a scammer

[nocturne flax]

dm

[charred current]

I can't get my credits

[elder jasper]

daily rewards are temporarily disabled

[charred current]

till when

[elder jasper]

theres no given eta

[patent slate]

.

[elder jasper]

how can I help you? @patent slate

[patent slate]

NO

[elder jasper]

#chat-ar

[glad cove]

Hey I can’t get my credits

I can’t claim them

[elder jasper]

yeah hey, unfortunately daily rewards are temporarily disabled

[nocturne flax]

Sala3salam

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[nocturne flax]

When will the roles work

Fix it devs

[lyric gulch]

Come fix it yourself,they're already working on fixing it

[livid hearth]

as my colleague said, there’s no eta when the problem got resolved, sorry for any inconvenience

[nocturne flax]

I’m impatient guys

I wanna finish my server

[livid hearth]

a fix happened by our developers but it isn’t deployed yet, be patient, the problem will be solved soon as possible

[nocturne flax]

How did you know

[livid hearth]

#chat-ar

please 🙏🏻

[sinful prairie]

can someone help me solve this

[livid hearth]

may you try from different browsers or clear your cookies

[sinful prairie]

ok i try

[nocturne flax]

@sour cargo

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[sour cargo]

Are you an Arab?

[nocturne flax]

Yes and why did you ask me to dm

[sour cargo]

Come to your

[nocturne flax]

To my what

[sour cargo]

special

[nocturne flax]

No idea what you’re saying

[sour cargo]

ok

[sage flint]

Don't talk here, its a support channel

feel free to chat on #chat-en

[solar hazel]

@sage flint I have some question

[sage flint]

so ask it

[solar hazel]

What is the benefit of the invasion prevention feature?

[radiant prawn]

hey, how do I get the API of the level system of my discord server?

[sage flint]

You tell me 😉

[sage flint]

Hi, our API is not public, you cant use it, sorry

[solar hazel]

hhhh i just ask

[subtle burrow]

HELLO,i have probleme in claiming my daily reward in probot i ave this probleme since year everyday i try to claim daily reward it appear to me and ell me to conact support

[sage flint]

Hello, daily is disabled

[subtle burrow]

h

oh

[sage flint]

If you want to be part of our team, you should know the answer for this question by yourself.
I can't just tell you the answers, so you will get accepted without your own effort and involvement.
Those questions are to check you knowledge about the bot, you have to know the answers if you want to join us.

[vocal quiver]

i encountered the same issue.

I just cleared all my cookies and resigned in and it worked. (gave me a scare)

Why is it still happening?

[north merlin]

Hello

[vocal quiver]

Cleared the cookies and now this will constantly be popping up.

[north merlin]

I can't claim probot daily rewards any help ?
|| @sage flint ||

[sage flint]

Daily is disabled

also do not ping moderator for help

and arabic support on english channel

[north merlin]

Aaa okey srry for that 🌹

[sage flint]

No worries

[north merlin]

Disabled forever or just for now ?

[sage flint]

you got temporary blocked due to high traffic. Wait for about 15-20 minutes and try again, during this time avoid refreshing the website too frequently, this may increase the waiting time as well as cause block again

[sage flint]

temporary

[vocal quiver]

I will try that thanks.

[north merlin]

Okey 👌 🫡🌹

[nocturne flax]

I've been trying to assign reaction roles for the last 2 days and the emojis I'm lookin for are not showing and instead there are a lot showing the broken image icon

[livid hearth]

hey, the reaction role section under maintenance for now, should be fixed soon as possible, sorry for any inconvenience

[nocturne flax]

😮‍💨 I was told to use reaction roles instead of buttons or drop down menus... I tried when I was told and it's been acting like that since

[grand garden]

owner of probot?

[livid hearth]

ceo is nooblance

[grand garden]

nooblance is owner of dyno ?

[livid hearth]

likely

[grand garden]

thanks

[livid hearth]

np

[sinful prairie]

after i cleared my cache it went okay, i can access the dashboard normally

Does probot able to give role via reaction role?

just out of curiousity

[vocal quiver]

it did but due to the traffic, i was blocked again. Working ok atm.

[nocturne flax]

hello

[sinful prairie]

Ok take care at work

[vocal quiver]

its almost 11pm for me, i was referring to its currently working for me okay

[sinful prairie]

Ouhh i thought you are at work lol sorry my bad

[vocal quiver]

all good, it was how i worded it

[nocturne flax]

I can't buy premium, please help me

<@&675070424748654593>

[hard egret]

is probot down?

[nocturne flax]

no

Probot is still working.

[sage flint]

Hello, we're looking into this problem. Apologies for the inconvenience

[sage flint]

No

[lavish kraken]

this is rather annoying, any specific reason why its doing this?

[sage flint]

Bot is offline, will back soon. Sorry!

[lavish kraken]

oh

okay ty

[grave lily]

i keep getting this

[sage flint]

daily is disabled

[grave lily]

ah okey tku

[sage flint]

np

[frail iris]

it just require setup all the time, i already do it

[weak chasm]

same problem

its doing that for me aswell

[brave topaz]

Developers are working on it

[frail iris]

i just can entry in it few hours ago

[nocturne flax]

The logs are not working again
For the fifth time

[brave topaz]

@nocturne flax

[frail iris]

so in that time can you help me about this pls

[nocturne flax]

Thank you

[frail iris]

how can i get trigger about this msg from another bot?

[brave topaz]

Sure

[frail iris]

is there any documents?

[brave topaz]

ProBot ignores all bots

[shy basin]

Why is probot offline in my discord server but online on others

[brave topaz]

Developers are working on it, sorry for the inconvenience

[shy basin]

👍

[fluid shell]

is any problem on website?

[nocturne flax]

So currently, I can't buy premium? When will I be able to?

[brave topaz]

@fluid shell

[fluid shell]

ty

[brave topaz]

Np

[pulsar pecan]

How can i fix it?

[digital ledge]

probot isnt working

[brave topaz]

Try to access the dashboard again
https://probot.io/dashboard

[brave topaz]

Developers are working on it

[stiff laurel]

hey

i cant use the bot

is there any problem ?

[brave topaz]

@stiff laurel

[stiff laurel]

thx

[sinful glade]

Problem in daily

[nocturne flax]

bot down?

[brave topaz]

Daily is temporary disabled

[brave topaz]

On some servers yes and on others no, the developers are working on it

[vagrant galleon]

did the bot die because of my friend

she wants to know

[brave topaz]

@vagrant galleon

[vagrant galleon]

yea know, she was just freaking out kekw~2

[dark gale]

Fix 😅

[livid hearth]

daily is tempo disabled for the moment

[stiff laurel]

hello

how can i see the ban list ?

[languid rose]

i keep getting this when going to the dashboard, even if i continue with discord it keeps taking me back ehre

[livid hearth]

hi ! from your server settings

[livid hearth]

Try editing a channel name and accessing the dashboard again.

[languid rose]

i was able to access it in chrome. it's not working in firefox for some reason

[livid hearth]

maybe there is a delay with firefox servers

[languid rose]

is there a way to have probot remove certain roles when another role is added by a user?

[narrow egret]

Is sending Embed Messages service down for some reason? Clicking Send New Message doesn't seem to work...

[tidal flare]

No, if a user adds a role, ProBot won't remove it

[tidal flare]

It is a known issue, developers are working on it

[narrow egret]

🙏

[silver briar]

Hi

[tidal flare]

May I help you?

[split sorrel]

Have the self roles been fixed yet????

[tidal flare]

Not yet, developers are working on it 🛠️

[split sorrel]

Will there be a ping about it when it’s fixed?

[tidal flare]

If not, i'll mention you don't worry

[split sorrel]

Thank you

[tidal flare]

No problem

[tidal flare]

try not to change your username though haha

[split sorrel]

I’m too lazy

[glacial scaffold]

how get Badge CATS

?

[elder jasper]

for anything not related to Probot, please ask in #chat-en

[tidal flare]

It is not ProBot related according to the rules

[snow tendon]

I cant setup the Probot on my Discord server. On the website it just always repeats to say "this server requires a setup"

[tidal flare]

Hi, try to change one of your channel's name and try again

[snow tendon]

thanks but unfortunately did not work

[tidal flare]

Make sure ProBot have the highest permissions/roles

[snow tendon]

thats also not the solution

[storm shell]

Please may I have a ping about this too 🙂

[tidal flare]

Okay

[storm shell]

Thanks!

[thorn rover]

Hey Im not getting logs again stopped about 2 hours ago

[elder jasper]

Hi, try this:

disable logs module -> delete the webhook on your logs channel -> re-enable the module

[mint hinge]

I can't get credit, pls help me 😭

[livid hearth]

daily is tempo disabled

#support-ar

[mint hinge]

How can I get credit to buy profile background?

[livid hearth]

not possible at the moment

[tidal flare]

Hi, what do you mean by transfering credits?

[nocturne flax]

hi

Why is Pro Bot status is offline in my server?

@tidal flare

[tidal flare]

yup

Hi

[nocturne flax]

Why is Pro Bot status is offline in my server?

[nocturne flax]

hey!

[tidal flare]

Well, try to change one of your channel's name and see if ProBot appears online again 👍

[nocturne flax]

ok let me try

[tidal flare]

sure

[nocturne flax]

not working

[tidal flare]

Okay, can you go to the server's dashboard please?

[nocturne flax]

it show this server requries setup

[tidal flare]

Okay. First, make sure ProBot is at the highest role with max permissions

[nocturne flax]

probot have maxx permissions

and the role probot was second highest role

[tidal flare]

Have you tried to kick ProBot, then re inviting it again?

[nocturne flax]

yes

[tidal flare]

Ok, then let ProBot waking up itself, it can happens sometimes.
Sorry for the inconvenience

[nocturne flax]

when it show offline

[nocturne flax]

ok thank you
can you say how much time?

[tidal flare]

there is no estimated date

[nocturne flax]

[nocturne flax]

ok thankyou again

[tidal flare]

If tomorrow ProBot didn't wake itself, contact us here

[nocturne flax]

ok

[swift python]

Help me please i have Problem i have Not permission of pro bot on My Server and Probot is offline

[brave topaz]

Have you tried kicking and re-inviting ProBot?

[swift python]

@restive plover

?

[brave topaz]

I don't understand why you mentioned a moderator, I'm already helping you.

[swift python]

Oh sorry

I Dont can good english

I speak german

Really sry

[tidal flare]

#1102527814420414525

[swift python]

Oh ok Thanks

[tidal flare]

No problem !

[nocturne flax]

Having an issue where the bot doesn’t log which mod deletes another person’s message. Is there any way to fix this

[stoic sky]

Its not letting me make a welcome msg how can i sort this out

[elder jasper]

you need the premium version of the bot to display who deleted the message

[elder jasper]

elaborate please

[stoic sky]

Like i go to add probot and yk how u can make a welcome msg well when i try to do that

It says im banmed

[elder jasper]

show me some screenshots of the problem you're facing

[stoic sky]

@elder jasper

[elder jasper]

try accessing the dashboard through this link: https://probot.io/dashboard. If it's still blocking you, you might want to clear your browser cache

[nocturne flax]

Dang how much is that

[north crown]

hey there! i was doing some changes on the dashboard, then this appeared :/ do i need to wait? or should i do smth?

[elder jasper]

$9.99/Month
$59.99/Year

[elder jasper]

hey, it'll let you in after 5-10 minutes, you probably triggered our security system by making multiple changes in a short amount of time.

[north crown]

np! thank you for the reply :))) !

[elder jasper]

you're welcome

[nocturne flax]

Yikes

[thorn rover]

I have already completed this step prior to making the post i tried to see if it desync'ed the list

[elder jasper]

have you tried kicking and reinviting the bot to your server?

[sage forge]

im getting the same issue as fabio.

i waited 10 mins and still have that issue

[thorn rover]

its currently offline

[elder jasper]

oh that's why, provide me with your server ID please, we'll get everything back to normal

[elder jasper]

when did that happen

[sage forge]

20 mins ago

[thorn rover]

I have 9 servers that are currently this way would you like them all?

[sage forge]

i couldnt type when you were helping fabio but it was at the same time

[elder jasper]

I'm unsure but I assume there are some shards down causing this issue. Yes sure, provide me with them