#support-en
1 messages · Page 158 of 1
<@&675070424748654593>
What's so different in Tier 2 and normal?
We noticed that you are a premium user, for faster response go to #premium-support
!premium
Premium Tier 1 :
- Adjust your music volume
- Inviter variable for the welcomer message
- The accessibility to check the action executioner in the logs
- Voice Online
- Link feature
- The possibility to unbanned the whole banned list on your server
- An advanced anti raid system which includes 12 features that being constantly updated
- A stand-alone bot that runs on a separate server, to ensure better performance and higher speeds
💰 Premium Tier 1 Prices :
- 5$ / Monthly
- 30$ / Yearly
🔷 ProBot Premium :
- All the typical premium tier 1 features
- The possibility of changing the name and avatar of the bot
💰 Premium Prices :
- 10$ / Monthly
- 60$ / Yearly
Wait
Custom music?
I mean no other bot needed for music?
Anyways
How could I change the prefix?
You can't. ProBot uses slash commands (/)
Can I kick the free ProBot?
If you already have the premium bot on your server, you can kick it
Oh okay
We noticed that you are a premium user, for faster response go to #premium-support
how can i get probot to ping when people level up? or is that not an option?
hey, check the pinned message to see variables
Levelling system probot.io/dashboard
We noticed that you are a premium user, for faster response go to #premium-support
may you read the channel topic please

np
:white_check_mark: @marwann.7 muted from the text! :zipper_mouth:
@cinder sail
Please adhere to the following rule, which you have broken more than once:
"If you wish to assist a user, wait for 5 minutes, then mention <@&675070424748654593>, If no one responds within 5 minutes of your mention, then you are free to help."
I must stress the importance of following this protocol diligently as it ensures timely and accurate assistance for all users.
I have received numerous reports about instances where incorrect assistance was provided by you. It is imperative that we maintain the highest standards of support to uphold our reputation.
Please be aware that you have already received two warnings for this matter. Further infractions may lead to more severe consequences.
I want to restart leveling how can I ?
hi hi, use /reset type:Text OR voice target:ID or @everyone (if you want to reset the xp to all the members
hey! so i was trying to claim my daily reward for pro bot, and when i tried the human verification, this popped up
Hi, the daily rewards are temporary disabled
There is no estimated time for that yet
may i ask why they were disabled?
Management decision
You're welcome!
I can't access ProBot's dashboard to set up a server
hey, provide some screenshots please
did you tried using another browser ?
yeah, not working
did you tried using a VPN ?
nope
I guess I could try
@livid hearth ?
the whole screenshot
nvm, just saw it's pinned
I'll just wait
as it has writen clearly on there, you have been temporary banned due to being rate limited
wait for a while (about 15-30 minutes) before trying to access the site again
can someone help with requesting removal of blacklist?
<@&675070424748654593> 
Use our modmail @surreal jetty
Hi, Why i can't claime my Daily reward
<@&675070424748654593> 
Hey there! The daily rewards are temporary disabled.
Hi, why can't I use embed message (save and send)?
Hiya! What happens when you try to send the embed?
Rule number 1 #573048353458356234
At this time, credits are no longer obtainable through any method
how to get it
Credits can only be obtained if someone transfers them to you
is that temporary or permenant?
It's say "something went wrong" with red colour
Can you show me the embed you are trying to create please?
temporary.
It's the same as ever, I use all of my embed since 1-2 years~
ok
While I am resolving my problem, I want to appreciate all of Probot.io developer and team. Thanks for making such a great and helpful discord bot, escpecially the embed message feature you built is incredibly intuitive and user-friendly.
Can you try creating a message instead of an embed? Just to check if that works
I guess we don't need to. It's work like usual right now, I am still don't know the cause tho~
That's great! 
I am unable to collect my daily reward
same
oh I didn't see that 🤦♂️thx
ok
Daily is disabled
just confirming, this premium/sub, would let me change probots profile picture that it shows when the /avatar command is used to grab probots avatar? just making sure i understand it correctly because i'm real tempted, i just have to wait for some stuff to even out >< i hate being an adult lmao
So, quick question. Let’s say someone lost their account and they created an alt. Their main account had a high level role that they wanted to be applied to their alt. How do you find out how many points need to be applied to give them that role? Or..do you just apply the role manually?
Yeah, you get like your own bot with the name and avatar you want but works with ProBot
We noticed that you are a premium user, for faster response go to #premium-support
Oh cool, deffo going to keep that in mind, thank you!
Hello since April I no longer see people who leave my discord server even though I am the admin
I went to google probot site and I am still connected well
<@&675070424748654593> 
discord's feature, not bot's issue
ok my I haven't changed anything on the discord and don't see where it comes from
it basically is a feature to lighten server load for discord, nothing you can really do with that
The prefix of the bot can't be changed at any cost?
We noticed that you are a premium user, for faster response go to #premium-support
we dropped the prefix for long now to use slash
but you can setup aliases for commands to mimic it, like for the rank command just add !rank if you want the prefix to be !
I can not guarantee it will work correctly for other commands though
Hmm okay
It's not working for rank too
then I guess you can not include original command name in aliases
And music is discontinued, right?
it's been removed for more than a year ago
Hello, how are you, BotProbot technical support? Can I delete private messages between me and the ProBot bot? Because I registered myself with another bot and a dirty server entered me and sent me a message and ruined my account.
we can not really do that on user request. you can hide your conversation between you and the bot however, but the messages will still not be removed
I would like to know about “Levels”, the estimated time between two different levels ~3d and ~4d, so there is a 1d difference between these levels, right? I’m setting up roles and am a little confused, I’m afraid to set levels 5 and 10 if the difference between them is minimal.
If I could have an example, I'm afraid to make a gap between 2 rewards per level.
And I would also like to clarify, can I make 2 separate categories of voice and text with one award? That is, receiving an N-role for the text level and receiving an N-role for the voice level separately from each other.
It is meant that if there is a difference in these two levels, the reward is not given out again, for example: a person received an N-role for a text level, then received a new one replacing the old N-role, and then received an N-role again for the voice level, i.e. a person has 2 roles.
<@&675070424748654593> ?
The XP requirement for advancing levels is linear, if that would answer the problem, so yes, the difference those 2 levels you selected is ~1d
Yes, you should make a separate entry for the two - if you specify both at the same entry, then both will be required to advance to the level
Thank you, you’re a little confused about the roles given that balance is needed.
Do you have an example?
Because I have a problem that when one role reaches one level, it is issued and replaced, and when the same level is reached again, for example, voice chat, it is issued again.
So you want it like if user reaches level 5 in either voice or text, they get the role, is that corect? In such a case, you would have a configuration like this
I wrote in a message above about the problem with this construction.
Turn off the 'Remove with higher reward' for the affected roles
Let me repeat, following an example: a person reaches text level 5 and receives a role, then reaches, for example, text level 10 and his role is replaced, and after that he reaches level 5 in voice chat and again receives the previous role.
But the point is precisely for a person to walk along the “rank ladder”, but not be tied to both points at once.
I understand it now, thank you for clarifying. Unfortunately this is the only solution available at the moment, but you can make a suggestion regarding this at the #1234622065810739291 channel
Unfortunately, I saw such proposals a year ago, but as I understand it, the problem that existed before has not disappeared. Thanks for your help and your time.
By the way, is it possible to somehow fix the “list” problem, the problem both appears and disappears randomly.
Just a second, I'll attach the screenshot.
Okay, now it has started to work, but at times it doesn’t want to work, is it possible to fix this somehow by myself?
What are the contents of the embed in the dashboard?
Regular embed? Possibly large in content. Sorry for the long answer.
The large content may cause this problem. Try to reduce the contents of each embed field to less than 4000 characters in size
The catch is different, sometimes it works, sometimes it doesn’t.
I'll report to the developers
thx
How do I stop the boy from deleting msgs like the n word?
- Disable Automod module in dashboard
- Disable/Remove the Discord Automod rules created by ProBot in your Server Settings
is the daily credit back?
<@&675070424748654593> ^
Not at this time
thanks
؟؟
Read the pinned messages
WHY ITS DISABLED ?
Management decision
I don't know why but the probot doesn't record deleted/edited messages in the channel it used to until I switch it to another channel
nvm finally it works now
I have the same thing
Daily rewards are temporary disabled
Hello! I am on a premium plan and I keep getting kicked out and rate limited....How can we resolve this?
We noticed that you are a premium user, for faster response go to #premium-support
How do I create self assignable roles ? Gender age etc
One message removed from a suspended account.
One message removed from a suspended account.
My friend wants to transfer me credits but he cannot, and I want them as necessary @dawn owl
You can help me
One message removed from a suspended account.
Your ccount must be at least 30 days old to transfer credits
can he transfer to u and u transfer it to me ?
Hi I keep getting rate reduced on the site. First time using this as of about 20 mins ago and can't even get on the website
We noticed that you are a premium user, for faster response go to #premium-support
No, I will not facilitate bypassing restrictions
ok thanks bb
everytime i try to claim my daily this message shows up
Daily is disabled
why?
Management decision
ok
Check pinned messages
We noticed that you are a premium user, for faster response go to #premium-support
Thanks looking through it
what can I do with Probot credits?
ty
<@&675070424748654593> 
You can buy:
- Profile backgrounds https://probot.io/store/profile
- Profile badges https://probot.io/badges
- Rank card backgrounds https://probot.io/store/rank
Hello, why i can't get my daily reward ?
<@&675070424748654593> 
i wanna give a role to whoever gets to level x on chat, but it tells me to choose both text level and voice level to do that
how do i disable voice levels?
on "add role reward"
Pinned messages
We noticed that you are a premium user, for faster response go to #premium-support
The daily is disabled, Read the Pineed Messages
Please adhere to room topic
Okay! Sorry!
You can't, But you can make the Voice level ( 0 )
Ok, but why They disabled it
management decisions
Ok, Please Dashboard
thanks
how long does it take to get xp from a message?
like how long do i need to wait between messages and is it possible to customize it?
what THIS
daily is temporary disabled
its fix or no
pardon?
no ETA
What does it mean
sorry, what's your main language ?
I have the same problem
@lost flicker تقدر تروح السبورت العربي
You can go to arabic support
It's arabic I told him to go to ar supp but he didn't lol
as i said above, daily is temporary disabled
do not interfere with other's issue sir, read the channel topic
management decisions
Oh okay
Was just trying to guide him.
thanks, read the channel topic please
how to use credits help pls
<@&675070424748654593> 
??
You can buy:
- Profile backgrounds https://probot.io/store/profile
- Profile badges https://probot.io/badges
- Rank card backgrounds https://probot.io/store/rank
oh
then why people have Bilions for credits in tops when they only can buy profile stuff
hey, use your main support channel please ! #support-ar message
Why does ProBot require "Join servers for you" permission?
our developers decision, don't worry about it, nothing will happens to your account
I know, ProBot is one of the most trusted bots in Discord. But I am curious why do they need it?
to automatically drag you here if you got blacklisted or you need any assistance
I see, thank you!
yw yw
Probot won’t give people the lvl roles when they lvl up? Is this an issue or something because it has all the perms needed?
Needing assistance. Let’s say someone lost their account and they created an alt. Their main account had a high level role that they wanted to be applied to their alt. How do you find out how many points need to be applied to give them that role? Or..do you just apply the role manually?
I get error whenever I claim my daily reward
Hi, may I see your leveling config?
Hello, daily is disabled
Hey, I don’t really know what you mean, can you explain a bit? Or if you speak Japanese you can use support channel in that language > #support-int
Yes?
how to get blacklisted ?
You want to remove the blacklist or what?
how to check if u r blacklisted ?
More or less, how do you give someone “points” to put them at a certain role? Do you just apply the role manually? Also, the English support channel is the correct channel.
You won't be able to use credit command
u mean sending credits or just checking my credits ?
Yes, you have to assign a role manually. Our points system does not support any actions based on your points
When you’re blacklisted you can’t use credits at - can’t check it, send, anything
ok and how to get blacklisted ?
So, we cannot apply points for others to be at a certain level? The roles must be applied manually.
Well why you asking? Usually people ask how to get out of blacklist, not how to get blacklisted
Yes
Alright, thank you Blacku.
You’re welcome
hiii
please help
my roles best are not showing up
i'm trying to make a READ THE RULES BEFORE YOU SEE ANYTHING button
but it doesn't let me see the role i want to add
<@&675070424748654593>
Hey, go to your roles settings on the server and drag the bot role (ProBot ✨) at the top
Once you done it, refresh the webpage
Hey I wanted to know something about the probot leveling system: Is it possible for it to only send level messages at certain levels?
I can't ping support english ;-;
Hello, unfortunately that’s not possible
ohh okay and there's also no way to turn those messages off?
basically I'm asking because I want my members to be able to pick color roles at a certain level but I don't know how to communicate that to them through the bot
You can do that, simply change level up channel to ‘disabled’
Ohh thankss!!
Any time
thanks a lot!!
it worked yaayy!
My pleasure 
Hey, I've had Probot in my server basically moderating everything, lately I've started to notice that people haven't gotten their autoroles assigned and the welcoming message hasn't been sent, none of my mods or admins say they have removed it, what do you think happened?
Hi there, its there a way to change the requirement in leveling system from having voice level AND text level to voirce level OR text level?
<@&675070424748654593> 
Where's the premium support channel?
We noticed that you are a premium user, for faster response go to #premium-support
Got it
hey so im having the same problem again @livid hearth
i try do use /profile and it times out
I cant pass hcaptcha in daily
Why I can't claim my daily ?
will it be re-enabled again?
hello, i got error when i add new button more than 25..
if i upgrade to premium, can i add more than 25 button in self-assigned role?
Can I buy credits?
does your sever have membership screen? it could be the case if newly joined users have not passed that. you can have an alt account to try and see if passing the membership screen triggers auto role and welcomer
not yet by now
daily is disabled, there's no issue with whatever related to it
@crisp pier@gilded scroll
no information about it yet but likely will be
that's discord limit, you can not go further than that
no
how to get credits? daily is diabled
you can not for now
is there any reason?
just management's decision
then, now can't buy profile badge or background?
for now
The bot said it does social media notifications
I run an Instagram account based on a football league
I made a discord for that football league
I want the Instagram posts to automatically be posted in the discord
How do I do that
We don't support Instagram notifications
do you know any bot that does
No
I’m trying to do reaction roles but it’s not assigning the roles to people
I got it set up with reactions and everything and did what I was supposed to and it’s not working
<@&675070424748654593> 
Check that the ProBot role is above the one you are trying to add
ProBot must also have the necessary permissions to assign roles
I might have to kick and fix permissions real quick lemme see if that works then
You can edit the permissions from Server settings > roles > ProBot > permissions too
It worked! Thank you
Np, have a good one! 
Is there any way to reset level and points for released members?
Thank you!
Leveling module is enabled by default, just go to the dashboard and turn it off
Yes, put those people ID in the target field in /reset command
Crazy
It resetted all 😬
So how I can earn
Bot restarts levels/points for all users only if you enter @everyone in the target field
At the moment you cant
I wrote the name of the released member in the target field and all points were resetted
Of All users
Can you send me a screenshot?
I used the first command + target field: Name
All user resetted
But it's not bad. Now the released user are resetted too 😅
But before...
There you can see all inactive user in the list. Inactive = without a team name
And they released the server before i can reset the points of them
And now i asked for the furure
Can you click on the command and show me how exactly you provided it?
I mean click on the already sent command, not enter it again. Bacause i want see how exactly you provided it, because bot shouldn't restart points for all the members, instead it should refet only for the provided user
Ok, it's weird that the bot restarted all the points, however unfortunately once restarted points can't be restored
The only way is manually give points for all the users that points shouldn't be restarted
Yes, i did.
But for the future it's good to know how it works.
Thank you for your help
in this image, you are trying to reset text level, while what you checked was point, and those 2 are not related to each other
make sure that you're checking the right thing
It was Reset - Type: Text - Target: Name
yes I know but you checked it with the /points command which is different from leveling
and you also did reset the points
weird that it happens
but for me it worked fine as intended and only reset the mentioned user's points
Whatever. Thank you for your help 🙂
Read pinned messages
Ask your question right way please
How do i gift someone nitro
And also someone gave me credit and i didn’t receive it
No i actually received it it just toke a bit of time
This channel is only for @stone cloud related questions sir
I didn’t know that it just says support mb
can anyone tell me how to fix this??
Daily is disabled
when getting enabled?
you mean no one can use it??
yes
oki tysm
we don't have estimated time on that yet
k thx
np
can i ask you please
dm me
how to know how much credit i have
use /credits
i mean how to see my credit amount
^
ok ty
<@&675070424748654593> 
There is no estimated time for that yet
#support-int
?
On the #support-int you can ask questions in Italian. This channel is only for English support
a ok
use /clear command
hello
How may I help you?
is that available
No
ok
Daily is not working
<@&675070424748654593> 
Daily is disabled .
I tried to use the website to do stuff on my sever and it banned me from using it
🥲🥲
Yea that’s what came up for me
Hi
Hello. I'm trying to pay for Premium Tier 1 but keep getting this error message. I am using the new credit card payment method and I've checked to make sure the information I'm entering is correct. Am I missing something? Are there types of credit cards that aren't accepted?
<@&675070424748654593> 
@upper carbon @arctic willow It should be resolved by now, but for future reference, check the pinned message
How reset users, when they didn't exist in server?


<@&675070424748654593> 
Hey there! You can use /reset type:Text OR voice target:USER ID
anyone here familiar with twitter-sdk?
what's wrong with this??
daily is temporary disabled
Why i can not buy probot prime tier 2
Hello, the reason is already in the pop up - credits are disabled as available payment method
When via credits will available ?
There is no estimated time for that
how can i rest the levels on bro pot
use '/reset` command
why cant i get daily.
<@&675070424748654593> 
daily is temporarily unavailable atm
How can I use the top command now?
You have disabled this command, go to dashboard > Leveling and enable the /top command
Hello, I tried to put roles according to the xp earned in chat rooms, it gives this
The problem is that some people on my server have spent around 2 hours in voice chat rooms, but they haven't been assigned roles even though level 1 is supposed to be 18 minutes spent in a voice chat room.
Hi there, even if you're using voice only rewards, users still have to send at least 1 text message just to receive the role
I thought so ! There's no way I can give the first 'writing' level to everyone ?
idk why it took me so much to find the response
Unfortunately not, they just have to send some message. That wouldn't work either because it's not that they have to be level 1. You just have to send any message just to get the text exp, because only then are rewards given
Simply bot is made in such way that only on gaining text exp rewards are checked
It doesn't suit me, I'd have liked to do the two separately, too bad, thanks.
I can't find a BOT or a way of doing this ....
Is there a way that I can use the auto responder to generate a random number between 10:99, if someone could help me out then that would be much appreciated :)
Unfortunately not
I was tryna claim my daily reward for the first (I'm new) and it had to prove that I was human but failed bother. I was told to contact support so what do I do? Also I can provide a photo for proof.
<@&675070424748654593> 
Daily rewards are temporary disabled
Do you know for how long this may be?
We don't have estimated time for that
Oh alright, thank you for the help.
you're welcome
bro read the chat😭
^^
<@&675070424748654593> 
There is no estimated time for that
Please don't talk in the support chat .
#chat-en @gritty fjord , @normal atlas
You're welcome 
Hello I have tried accessing the probot site multiple times now but I am rate limited every time I connect my discord account and banned temporarily. I do not understand why that happens as I haven't done anything.
Sent me a photo
For your problem
DMS?
No,here
What?
Oh my bad thanks
Nothing
You're welcome 
Turkish only yok shirm
Pls for turkish support : #support-tr
Ahhahahahahahahaha
Please #chat-ar .
Oh! Funny funny
Pls #chat-ar
hello
why i can't take my credits of today
in my daily rewards
<@&675070424748654593>
daily is disabled
why
management decision
will it be enabled in the coming days?
<@&675070424748654593> 
There is no estimated time for that .
not able to save the Twitch Live notification says try again later
Error?
Why?
Thats knwon issue
Daily is disabled
is it known on hw long for us to expect a possible fix for this?
Unfortunately not
okie thanks for the update
You're welcome
oh, I came here to report that.
how can I earn credits now?
At the moment you cant
You just can't earn it at the moment
credits also have no value so idk what you mean by its "dead"
well, people sell stuff for exchange ProBot credits.
I remember the 1st ProBot user with the most credits was selling stuff for probot
@sage flint are you able to do something about a support team that does not care about the users or customers?
well, thats prohibited and may cause with blacklist
aha!
#support-ar
wait no
#chat -ar
Yes, but if you want to report such a thing, please do it through @surreal jetty
@sage flint do the role @$Support have the ability to ban or kick or mute or blacklist a member?
without the $
also, #status needs to be updated and add the credit earning won't be possible atm.
No, they can’t
How do I get this thing + what is its benefit?
this is not money its respect points u can recive from people who have diamond gold silver membership , u cant buy anything with it .
Is there a way to get autoresponders to work in private threads?
It's not a permissions issue because I gave it literally every node available, and it's added to the thread.
<@&675070424748654593> ...
How can probot remove the level roles of all users after reset?
<@&675070424748654593>
it cant auto do it i think but u can user /removeroleall and choose the reward roles , This is as my knowloage you can still wait for support.
thanks bro
np.
Hello!
Does twitch notification work? I'm trying to save them but it told "Try again later"
<@&675070424748654593>
They are currently not functional, the developer know about this issue
Thank you
Trying to create and edit my starboard but no matter what I do I cannot edit the settings?
it saves per the notification at the top right but they just dont save and show the same as before
<@&675070424748654593>
also question about colors; why isnt this working? /colors shows as blank it seems
Enabled roles does not mean color roles. Enabled roles are basically just roles that can use the command.
To add colors to the list, create role with only numbers in name like 1, 2, 3 etc and set colors for them, or you can use ready colors sets
Try deleting them and creating from scratch
So I had closed the tab earlier and just reopened the site and even after making that 2nd starboard and editing numerous times it seems to have finally persisted the settings 🙏
I seeeee, so in the user roles it'll show as "1" instead of the a custom role name? Probably wont use the colors feature then personally since I like my names xd
Yeah, unfortunately
So I just edited one, didnt persist when I edited again, reloaded the page and it said "Error loading page" or some but another reload and it works. Seems like a bit of a bug there maybe xd
it is, but atleast there's assignable roles! I already use a couple other bots for my assignable stuff but that /colors command wouldve been super cool to utilise!
Sorry for another ping! But its not posting anything to my starboard channel,, even deleted the two I was messing with originally and remade it compeltely. I am just testing it by myself, on both a message of mine and another user, have it set to 1 star, "Ignore Self Stars" is off, and its not posting in my selected channel. Maybe Im missing some? idk Just copied the stuff to see if itd work in embeds vs messages because Ive yet to have it work at all
Any information on this yet
Try with messages sent after creating the starboard and also try to remove all “enabled channels”
Do you have set any channel restrictions for the auto responder?
Then it should work, I tested it right now and it’s working. Are you sure that bot have permissions to read and send messages on the channel which the thread belongs to?
Yes I made sure probots role is higher than the bot managing threads, it has all permissions available on the server and I even went down to the channel with threads and gave it all permissions there
It responds to slash commands but not auto responders 😔
Tested it in entirely different channels and it also doesn't respond to other private threads there despite being included
@sage flint hello, I've been blacklisted from probot credit , i can't exchange or see my credit, i didn't use discord for months now , idk what happened 😅
its 5 min for English
<@&675070424748654593> ^
how to change the picture that is sent when members join the server?
contact @surreal jetty
in the Welcomer module https://docs.probot.io/docs/modules/welcome#sending-an-image
Welcome and goodbye messages play a vital role in establishing a welcoming and engaging community on your Discord server. These messages can make a new member feel valued and provide a sense of belonging. Similarly, when a member leaves the server, a well-crafted goodbye message can create a positive impression and show that the server values th...
thanks
Daily is disabled
when it's gonna be enabled ?
We don’t have estimated time yet
I also had the same issue but fixed
how ?
He couldn't do it because there is nothing to fix here. Daily rewards were intentionally turned off for everyone.
Please do not interfere with other’s questions/issues
Ok thanks
r u bot or a human
I bought ProBot for myself, but meant for my server. Do i need it for both?
We noticed that you are a premium user, for faster response go to #premium-support
damn
Why Damn
who talked to u hot coco 
So i changed my welcome message after a year, today and seems like it dsnt work. I kicked and invited a friend like 8 times while making small changes to the message to save it. (bot have admin permission)
The message when someone leaves still works
You being sarcastic?
Be nice
<@&675070424748654593>
Can you send a screenshot of how you configured the welcome module from the dashboard?
Read the channel topic
Hi when I want to get credits or check my credits and then probot says "❌ You have been blacklisted, please contact our support for more info. Want can I do now?
Instead of using an Imgur link, try uploading the image, but make sure it doesn't exceed 1MB in size
DM @surreal jetty
it worked ty very much
No problem, have a good one! 
Noone support me when I chat with Danny
Is there a way to give another user acces to the dashboard?
Am gguessing that there is not.
Please be patient. As far as I know, the individuals assisting you in modmail are volunteers
Thank you
Check out this. Let us know if you need additional help! 
No worries
Only users who have administrative permissions can access and edit the dashboard. So basically give them administrative permissions.
ty
Np
Hi, I have a discord server and the bot don’t work in welcome messages and levelling system
Sends only the image or only the text
Auto roles works fine
<@&675070424748654593> 
Hi, may i see your config?
@sage flint
It doesn’t sent the image
I kick the bot from the server and invited again and doesn’t solve
Try to changing send option to "to a channel" and set the same channel as for the text
Ok
Can you join to server to test it?
Yes
I send you friend request
✅
Mind you changing it back to send with a text message now?
tell me when you're done, i'll re-join the server
fixed 
Thanks
Is the official response on this "I don't know, it should work"? 
I have checked this again, and unfortunately bot is not able to use autoresponder in private threads, sorry
Discord limitation then? 😔
Hi
Hi, is it possible to make the leveling system ignore a whole category?
Hey, unfortunately not. You need to add each channel from the category one by one
it's the category where they can create their own private voice channels with other bots
so we can't add channels that still don't exist
that's sad, but thanks for help
No problem
Please resolve this issue, It's getting too long
There is nothing to resolve, we have intentionally disabled the daily rewards
hi guys, i am new to this bot kind of. been a while since i used it. does it still play songs etc and if it does how does it work again?
Hello, no its not. We have removed music feature more then a year ago
oh alright thanks alot, it was a cool way to chill ngl

But Why?
Management decision

I want to setup premium dashboard to know that who invited whom
Does anybody know how to do it?
@sage flint
You can use [inviter] or [inviterName] variable in your welcome message
https://probot.io/premium/manage and invite the premium bot to the server
Already invited
What are comands to setup for invitation tracking
I want to host some giveaways
That whoever invite more people gets gifts
Can I do that with pro not?
Bot*
There is no command for that, as I already said you can use the [inviter] or [inviterName] variabled in the welcome message
I see that thing
We don't have giveaway feature
But how do I know who invited whom
From the welcome message, you can use [user] variable to mention user who join server and variables that i showed before to see who is inviter
At the same time I want to send a welcome message to new members who join and I get a message at private chat that who invited this new member
Not possible then
🤔
We noticed that you are a premium user, for faster response go to #premium-support
Hey, what do you mean by that?
when I use /clear I do 100 and it clears 1 message
How old are messages that you are trying to clear? Because there is limitation that not allows to clear messages that were sent more then 14 days ago
This is discord limitation, we can’t do anything about that
No problem
#support-ar
?
Use your main language support channel please
there is a glitch in the transactions
the captcha always comes wrong then error although it's right
<@&675070424748654593> 
Daily rewards are temporary disabled
how long have it been disabled ?
I'm not sure, but I think about a month.
any idea how to get credits other than this daily checkout cuz it looks like it's going to take a while
No, you cannot earn credits for now
More info: #support-en message
Guys I need help
Im a server s PM (also is Admin)
I wanna post other server s link in my server,to promote
But what happened
Probot mute me
After I post other server s promote
for the leveling system in probot, is there a way to set it up so that text and voice exp are combined? so that instead of requiring both to be a certain level to obtain a rewarded role, one or the other can help increase it?
why i cant take my daily credit ?
i cant update my twitch notification, i set it up a while back, but when i go in to try and change the message in the imbed it wont save the changes
Twitch notifications are not working at the moment, that’s known issue
Daily is disabled
Simply add a reward roles twice - first with only text level requirements and second time with voice requirements only
Server owner need to add any of your roles as disabled for anti invite rule
oh okay so then someone could become lvl5 by getting either text lvl5 OR vc lvl5. would it properly do roles? like if someone is text lvl3 but becomes vc lvl2, would it remove the lvl3 role for the lvl2 role? or should i just do 2 separate roles to avoid that
when did it got disabled?
It will do roles properly
Some time ago
<@&675070424748654593>
You got rate limited due to high traffic. Wait for about 15-20 minutes and try again
thanks for help
how to clear xp
<@&675070424748654593> 
Hey there. Use /reset type:Text OR voice target:ID or @everyone (if you want to reset the xp to all the members) 
Hello, what is the command for a singular user to check their points? Not the entire serer
Thank you!
<@&675070424748654593> ^
hi, sorry for the late reply, you can use </points list:1> to see all users points, for more info you can use #help points
#help points
A server based points that can be given by moderators.
/points - see all points
/points [user] 1 - set the points of a user
/points [user] +1 - increase the points of a user
/points [user] -1 - decrease the points of a user
/points [user] 0 - reset the points of a user
/points reset - resets all points
/points [role name] - filters the points by a role
/points @livid hearth 1
/points @livid hearth +1
/points @livid hearth -1
/points @livid hearth 0
/points reset
/points Admin
Yes, is there an individual command?
Thank you
oh!
i see
wait lol
/points @minor dust 1
mmm i don't think it's working unfortunatelly lol
if you have a premium subscription only
oh I misread that, sorry it said set the points, not see lol
use it in your server
not here
so there is no way other than paying for a subscription to see a single users points, instead of the whole server?
to set the points use /points increase user:@belsfaith points:3
not set points, see lol
say a user in my server wants to check their points, how would they do that? by default, it shows the whole server
which points exactly?
i am in a server with over 2500 people, this will start to make a big list lol
The points you reward to someone, that exact stuff you just listed
with slash points command
</points list:1>
We want to reward people in our server for being helpful
yes! but that shows the whole server
is there a way for someone to see 1 person?
like say in this server right now, i only want to check my own points.
you must have a premium subscription
if you have the default version tell him to use </points list:1>
This command moved to Slash Commands /points.
you can buy the premium bot version via premium page then add it to your server
!premium
Premium Tier 1 :
- Adjust your music volume
- Inviter variable for the welcomer message
- The accessibility to check the action executioner in the logs
- Voice Online
- Link feature
- The possibility to unbanned the whole banned list on your server
- An advanced anti raid system which includes 12 features that being constantly updated
- A stand-alone bot that runs on a separate server, to ensure better performance and higher speeds
💰 Premium Tier 1 Prices :
- 5$ / Monthly
- 30$ / Yearly
🔷 ProBot Premium :
- All the typical premium tier 1 features
- The possibility of changing the name and avatar of the bot
💰 Premium Prices :
- 10$ / Monthly
- 60$ / Yearly
tier 2
you can check the prices above
It dont say tier 2 lol do you mean premium?
it allows you to use the #points command
ah it says on website, sorry lol
yes, tier 2 is premium, we have 2 premium versions
no problem
this one is prime version, you can’t use #points with that version sadly
i am so confused
premium tier 2 is 5 a month for a year, yes?
or is the site wrong?
if you buy it yearly it cost you 5$ per month
credit card/paypal
This will allow a user to # Points in a chat and see their own, yes?
any user in the server?
it allows you to see all the points, only in your own server
i can already see all the points in my server lol
this is the only way to see your see server points
I can already see the points lol
If I give myself points, both me and test will show up in the list.
Only test has points right now
use #points, you will be not able to use it until you buy a premium bot subscription
just use this command for now, as an alternative
👍 thank you
👍🏼 yw
it tells me the command has moved to the one I have been using
Not buy premium lol
I do not think we understand each other lol
@minor dust
you can use prefix using your custom bot, but with @lean badger & @stone cloud you can not
I dont want to use a prefix / is fine
I just want a user in my server to be able to see their points lol, not the entire server lol
when they type slash points, i want it to show theirs only
so use the default version, and use the /point list , command as an alternative that’s the only solution, need anything else let me know.
i will pay for a year but i dont think you understand what I mean lol
the command is not what I want tiger
I am fine with slash lol.
for now you can’t see the user points individually, that’s what you meant?
yes
that is exactly what i mean
👍
this server has premium, show me an example of the command I can type to show mine even if it is 0
we are a video game community that will use points to reward users, like tshirts, etc
say 100 is a tshirt for example, how would a single user check to see how much they have?
you can’t see your point if you have 0, the minimum is 1 points to show yourself in the list
can you give me 1 point to check as an example?
i got what you’re talking about, lemme add you to my testing server then take a test
perfect
@livid hearth
How does a person check themselves?
Not the entire server
we have thousands of people
this list will get big
as i said above you can’t see your point individually, you can turn pages by using /points list page:2 ect…
pardon? you are the owner you can see all the pages
everyone can use the /points list page:2-3-2-4 , if the /points module is enabled in the Dashoard
correct, is there a way for them to see only their points?
1 single person
One
I only want to see KUPOkinz
no, you can’t we are using this point system as an events points counter, so everyone can see who is the top 1 top 2 top 3 ect…
okay i wish i was told that 30 minutes ago lol
need anything else let me know, have a good one
how do i add a role? (plz ping me)
<@&675070424748654593> 
Hello
Hey there. Could you elaborate on your question? 
Adding a role to a user, to the server, in a role reaction panel...?
Hiya! How can we help you?
Nm yet
Question: I'm trying to use ProBot to help with automodding a server but don't have a way of editing the bad words it seems to automod/delete. This came up in a discussion around food where the phrases ||"spicy" and "the spice"|| was deleting messages within seconds of being posted. Is there a way to see the words/phrases already on the list to tailor it to my server needs? I know you can add terms but I want to be able to allow a few too.
why I got this when I type "rank" ?
hey, may you try now please
hey, you can’t white list specific bad words for now, it’s something related to discord-end
darn okay I wasn't sure since the problem stopped when I removed probot's access. thanks for the prompt response!
same
this is not working for everyone on my discord server , not just for me
yw
may you try kick and re-invite the bot, if it’s not working try changing the server pfp
if I re-invite him , all the data (like exp , levels and so) will be the same ? or it will be gone ?
it will be the same nothing will be changed, all data saved
re-invite did not help , what should I do ?
P.S he has full permissions for this chat
Hello, I have an issue with the ProBot dashboard. When I create an embed and try to add an image, it always says, "Error, try again later." How can I add an image to an embed, please? <@&675070424748654593>
why is it giving me this error?
Compress the image to 1MB or less then 1MB
Make sure it doesn't exceed 1MB in size
its a ready template
i used every template
its the same
It's working fine for me. Refresh the page and try again please.
can anyone help me ?
Daily is temporarily disabled
There is no estimated time for that
okay
What is the resolution (0000x0000) to be under 1 MB, please?
Just look for an online image compressor
hey
how can i clear xp in chat and voice for all members in my server?
Thank you for your help!
Np
Reset text/voice/invites/limits xp points for all or specific member.
/reset [text / voice / invites / limits] [all / user]
/reset text all
/reset voice all
/reset invites all
/reset text @brave topaz
/reset limits @brave topaz
@main hearth 
ty
can i set it to clear every month auto?
i refreshed then this happened
I don't think so
You got restricted due to excessive traffic, possibly due to reloading too many times or switching pages too fast.
Wait at least half an hour before accessing the site again. If you keep trying to access the website, the block will take longer
how can i see my text and voice level?
View your rank card or someone else's in the server.
#id
/rank (user)
/rank
/rank @brave topaz
@main hearth 
add a role to the serer?
Create a new role
i get that error everytime i finish the hcapcha.
daily is temporary disabled for now
yw
<@&675070424748654593>
A moderator does not need to have administrator permission to moderate someone with any moderation command
❌ This command requires administrator permission.
Why is that then
My moderators tried to mute a member and this happened
Head to the dashboard > Your server > Moderation > Mute > Edit
Check the Enabled roles section
try changing the server pfp
My daily rewards always show errors
And anytime I try to save it shows error try again
this is old pfp , before it works well with this picture
ok , after trying not gif php , it works .
but before it works with gif php as well , so what I can do to fix it ?
avoid big size gifs
daily is tempo disabled for the moment
I'm talking 'bout twitch
we're having issue with twitch's api rate limit, so any action involving it can not be done. our developer’s working for a fix
k
Hello, why the bot doesnt remove the mute role after the elapsed time with /mute chat? Please help me
hey, may you screen shot how do you type the command please
try 5m, maybe there is a delay, make sure probot have all permission required and his role above all the other roles
i will try 5 m and i give him a full acces role above all
take your time Sir
How do you create reaction roles with the bot? Which allows the user to add or remove a decorative role to his profile at any time by simply pressing a reaction?
as you like, there is only one command to mute users
hi hi
Self-Assignable Roles Configuration
1 - Go to the dashboard (https://probot.io/dashboard) and log in.
2 - Next, go to the Self-Assignable Roles module and select Add Message, then choose the embed message you created and sent to a channel.
3 - Finally, you can choose between Buttons - Select Menus - Reaction to have them implemented.
Keep in mind: To make the Self-Assignable Roles work properly, you must create an embed message and send it to a channel.
I'll try it now, thank you very much!
my pleasure, glad to help, have a lovely day!
👍
oh wow
he add the role but he dont remove
idk why
idk why he write 19:23
are you muting a mod or an admin ?
a normal member
just wait maybe there is a delay
normal thing, it related to diacord-end
sometimes when a user joins my Discord server, the bot doesn't give him the "MEMBER" role why? I did the litmus test, having the user log out and log back in and then gave it to him
if you have the rule-screening turned ON, they will have to accept it first, make sure that you moved probot's role above the other roles
ah ok here's the reason, thanks again
nw
when i want to claim the credit from the site , the site tetllme that an error is here
how can i solve it
daily is tempo disabled for the moment
ohh ok thank you
np
daily is disabled
Till when?💔
we don't know yet
I lost my mind
9m
People enter a broker's server and take a test. Then, they give a fake card. Then, when you complete the test, they say the fake card is back, and then your card goes away.
I'll lose my streak if i didn't collect today
Daily is disable for more then a month by now, so you don't have the streak anyways
Use only one support channel
#support-ar
? It was working normally yesterday
No its not
Hi
I am in Nigeria So I am trying to claim Probot credits for my daily It is telling me unable to claim please contact support and after I confirm I am not a robot it still says the same thing
<@&675070424748654593> 
You can buy:
- Profile backgrounds https://probot.io/store/profile
- Profile badges https://probot.io/badges
- Rank card backgrounds https://probot.io/store/rank
Hi, i set up leveling system and block some channel from gain XP, but still ppl can have XP, can help?
<@&675070424748654593>
We noticed that you are a premium user, for faster response go to #premium-support
hello
how i can ask for help
i have setup the bot in my new server and iam trying to make the welcome channel a spicifc channel
i have it added and everything but when someones joins it still goes to general
<@&675070424748654593> can i please get a reply and thank u sir
the bot is already above all the roles
ProBot probably doesn't have permissions to send the message in that channel, so it sends it to another one. Also, in the screenshot you sent you have not written any welcome message.
where do I find the website link?
thanks
No problem 
Hi
.
Hey there. Do you need help?
hi

