#đŸ€â”‚community-troubleshooting

1 messages · Page 187 of 1

dusk pulsar
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all

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if you look at all my screenshots from steam, you can see that the FPS is more than 150+

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and normal usage CPU/GPU

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~70%

lofty briar
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Hi Wonder, I cannot see those comparison photos within that link.

To investigate this further are you able to please screenshot the following.

  1. A picture of your in game settings confirming your resolution type and Display mode type.
  2. A picture of in game showing your In game FPS with those settings.
  3. A picture of you changing your resolution to a different resolution or to your native resolution and changing your Display to Full screen.
  4. A picture of in game showing your In game FPS with those new settings.

Are you able to also include your PC Specs.

Also - game resolution is now available for modification in borderless mode. (Just double check it's set correctly to your Native desktop screen resolution)

dusk pulsar
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only with replay

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sec..

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record video

south horizon
dusk pulsar
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I can record a complete replay, but there is no way to compare with patch 11.1...

lofty briar
# dusk pulsar I can record a complete replay, but there is no way to compare with patch 11.1.....

Hi Wonder, thanks for the specs, there's no need to compare this with 11.1? I'm just asking you to test this on 11.2? by any chance have you updated your Windows 10 in April, try double checking to see if your update falls under this. https://www.pcgamer.com/a-recent-windows-10-update-is-trashing-framerates-and-causing-games-to-stutter/

pcgamer

If you're suddenly experiencing issues while gaming, this month's Patch Tuesday update could be the culprit.

dusk pulsar
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yep..

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i have 2 update

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uninstall now..

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hmm.. not changes.
KB50001330 - deleted.

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I am very much confused by the GPU load

lofty briar
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@dusk pulsar To investigate this further are you able to please screenshot the following.

  1. A picture of your in game settings confirming your resolution type and Display mode type.
  2. A picture of in game showing your In game FPS with those settings.
  3. A picture of you changing your resolution to a different resolution or to your native resolution and changing your Display to Full screen.
  4. A picture of in game showing your In game FPS with those new settings.
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  1. What is your native screen resolution ?
dusk pulsar
lofty briar
south horizon
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@lofty briar
CPU 3800x
GPU 1080TI
RAM 16Gb 3200
Native and game resolution: 2560x1440
I can capture video if needed tomorrow.

lofty briar
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@south horizon thank you for those details, are you able to check above to see if you have also downloaded that Windows 10 update to see if you're encountering similar FPS issues after removing that update?

south horizon
lofty briar
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@south horizon @dusk pulsar Confirming you are both on the latest NVIDIA drivers?

dusk pulsar
waxen kayak
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Sir I need help hacker had hacked my I'd and he had connected his Google play account from my I'd and he is using my I'd so I want you to unlink his Google play account from my I'd

regal vaporBOT
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This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

arctic cape
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@celest panther Hi, I have a issue right now in game. After Update 11.2, my game freeze most of the time (more when i aiming).

regal vaporBOT
celest panther
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Please go through our troubleshooting guide

arctic cape
celest panther
shy breach
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annoying fps after last patch

south horizon
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@lofty briar confirmed. I am on the latest NVIDIA drivers

shadow hamlet
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me too.. already installed Nvidia driver from jan until the latest one. there's no effect.. In Yasnaya, my FPS hit 28 !!! This is my best record. From 120++ >>> 28 FPS

summer pivot
south horizon
south horizon
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thanks. I'll give it a try when I have time

summer pivot
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might want to try a slightly older one depending on your gpu ofcourse

south horizon
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Sure but at least now I have a starting point

worn plinth
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You need to completely remove the driver before reverting back or it won't work

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Use ddu in safe mode then install the old drivers. You will get a lot better fps

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Search Google for the best nvida driver for your card with pubg and you should be good

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I did it last night after loosing close to 40 fps and I've gained 50 back 🙃

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Pm me if anyone needs help

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Nvidia are aware of this issue as its affecting a lot of games. We should expect and new driver or a fix imminently

hasty violet
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Can someone explain the reputation system on console. Yesterday my rep. was 4, now it said I came UP up to level 3.
I dont cheat, I havent teamkilled a single time. I've won games! How did I get from 4 to 2. And why am I not rep. 5 in the first place since I never teamkill and never cheat in any way?!?

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Im disappointed since I take pride in what I do in online games.

thin prairie
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the 2 updates you need to look for are KB5001330 and KB5001337. these have been out for some time and would have affected a lot of users even on patch 11.1. its more of a microsoft issue but there is also a nvidea driver issue as well as the windows update that caused the full screen optimisation bug. so i would look at all 3 issues.

magic pollen
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Dear PUBG dev team, I know you are working hard to provide healthy gameplay, yet please explain me why I am getting banned over and over again. I was unbanned yesterday and got banned today
. Will I get a chance to play like a normal player?

dusky goblet
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Dear PUBG,

In the last week, thousands of users were banned randomly (other those cheating and violating regulations), users who play clean and without violating regulations, a random worldwide banning has happened to us and I am one of them, a similar incident happed around 4 months ago, were a glitch in you auto banning system took place, after 2 days you made an announcement that a glitch happened and you are about to solve the problem, I this this time the same thing happened, please take my message into consideration and try to solve the problem ASAP, you can have my ID to check the status and statistics of my account
User: [OW] HAMDAN
ID: 5172996781

Best Regards

heavy verge
dusky goblet
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@heavy verge I play on emulator, I am from Lebanon, Middle East.

heavy verge
regal vaporBOT
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This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

dusky goblet
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wow, sorry to hear that, @heavy verge at least someone replied to me. no one is answering there!

heavy verge
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I hope that someone is able to assist you there. You may want to look for the PUBG Mobile support website.

foggy sky
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Hi ,how do you know the reason for a ban?

regal vaporBOT
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We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

little bobcat
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hi my game is running terrible: intel i7,gtx 1070, 16 gb ram,heavy fps drop,blurry.i dont know what to do, any help?

arctic cape
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@quick chasm ] @lofty briar Hi, I have a issue right now in game. After Update 11.2, my game freeze most of the time (more when i aiming).

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i did this task but not work

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Not update with that serial number

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i did too

little bobcat
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yah i did it clan install the game

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whats ur system configration?

arctic cape
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laptop Asus N550

devout matrix
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hi, me and my mate just got pubg on pc and the game has been fine for me but my mate has been getting massive lag spikes and also his game has been crashing frequently. the lag spikes arent his internet as other online games run fine and his internet tests have been fine. any help please?

sage cedar
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@devout matrix nvidia gpu? Which one? Go to nVidia Control panel. Open 3d settings. Set up profile for tslgame, and make all options possible application controlled to prevent crashes.

devout matrix
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@sage cedar yes he has a 1660

sage cedar
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@devout matrix if it continues crashing, then windows paging file should be fixed. Try screenshot the error for proper remediation
If it continues

devout matrix
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@sage cedar how would we set up a profile? i have never done it before.

viral monolith
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@quick chasm Bro My PUBG ID is ban parmanent but I am not use any kind of Hack

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@quick chasm Please unban my id is name BAD-_-Plays

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@quick chasm

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Anyone help me @quick chasm @lofty briar @celest panther

regal vaporBOT
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We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

viral monolith
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is it possible to report a player through uploading the replay file ?

nocturne socket
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Why do they all have _- in the names? I noticed it with a lot of these guys.

cold kettle
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hey

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i dont get the new pubg update on my steam

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:(

ebon geode
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why its keep crashhh

earnest narwhal
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@cold kettle restart steam

cold kettle
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nvm i just play csgo for 2 hours and i back to steam to see the pubg

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and

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i can update now

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:D

calm folio
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We’re experiencing Reduced FPS & stutters ever since 11.2 came to live servers on PC. Please look into this @ocean shard @svperfecta @celest pantherstorm @TheHappyWhale_ @andymhall @CurdStuff

celest panther
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@calm folio Please do not post the same message in multiple channels or tag staff members without need

calm folio
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I apologise for my actions.

sage cedar
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@devout matrix did you figure it out? It's under 3d settings.

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Sorry for delay

devout matrix
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@sage cedar my mate uninstalled it and has reinstalled it and we are going to try it later. If it continues then he is going to do the profile. Cheers

sage cedar
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The profile thing is a requirement if their nVidia global settings don't work well with anti aliasing. It can basically cause the game script to get stuck, because of no way to turn anti aliasing off. So best method is to work with it
Via the application controlled settings in there. All the best. I had this issue and fixed it with this method 👍 @devout matrix

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I had the problem till I made it those settings, and now I have not crashed for more than 2 months

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New drivers, and older two versions,

devout matrix
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@sage cedar Ok ill tell him to do it later. Will this solve the high ping to? It isn't his Internet as other online games don't lag and his Internet tests have been good.

devout matrix
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@sage cedar seems to be working after reinstall and changing antialiasing mode to application. cheers mate

viral monolith
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@celest panther @ocean shard
After 11.2 update there is seriously issue playing the game low fps stuttering and me n my friends are not able to play that to one of my mate has a 3070 still game is not running good could u fix that fast please

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is der PC updates tonight?

sage cedar
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@devout matrix awesome 🙂 the high ping will have nothing to do with nvidia control panel. That's most likely using Wireless internet/Non-Fiber, or ADSL,

torpid bone
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@sage cedar can u tell me how to do it plzz my game is crashing since 11.1 update

sage cedar
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@torpid bone What GPU are you using? Read above if it's Nvidia, and what is the error saying?

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Go to Manage 3D Settings in nvidia control panel ,
Program Settings-
Add _ TSLGAME
Antialiasing Mode -Application controlled,
I did it to everything for this game, but above got it working with just modifying AA to be App controlled.

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Putting FXAA on looks like it helps A LOT

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alt tabbed to come tell you, and it feels like BUTTER, compared to a looong time ago

cosmic imp
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hello, how to fix i get #25 battle eye corrupt memory #0 ? 3 times and still get it

upbeat juniper
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HEHE

crimson lily
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game just keeping crashing since yesterday After some minutes in a game anyone else got the same Problem?

weary wolf
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Hey! Guys, what happen with fps on my i7 9700f, I had 120 - 144 FPS before 11.2 update, but now I have 40 - 130 FPS? Also, in Win 10 dispatcher 1 core "pinned" to 100%, meanwhile other 7 cores near 50-70% load. Please, explain how I can free my overloaded core? Specs:

  • i7 9700f
  • 8x2 2666 MHz
  • GeForce 2070 Super with latest drivers and default driver setup.
lofty briar
calm folio
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@lofty briar I’m having the exact same issue with similar specs. I can help you out with any detail you need

torpid bone
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i have gtx 1060 6gb and tell me exact steps bro @sage cedar

little bobcat
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specs:i7 8750H,gtx 1070,ram:16 gb

lofty briar
lofty briar
idle tree
sage cedar
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Can't teach you to read.

torpid bone
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@sage cedar i did that already still crashing im asking for another steps u might did

thin prairie
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got a problem with AA/flicker/jaggies.....got a decent set up everything set to ultra , but bridges, wire fences on miramar etc are all flickering /moving when i move. its been like this , and id compare the AA to that of the xbox. any ideas on how to solve this as looking at some videos some people dont have this problem. i know pubg have played about with the AA a lot over the years. has it been adjusted on this latest patch also ?

sage cedar
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What was the crash error? @torpid bone further crashes can be your windows paging file. Go to sysdm.cpl from start menu,
Advanced, performance advanced again. Opening paging file, or top menu and set custom to 12000 min
Max around 16000 if you have 16GB of ram.

torpid bone
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i have 16 gb ram

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its still crashing i did that either @sage cedar

frail rivet
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Hey fellas, has any one tried PUBG in steam on macOS with Parallels. I need some help.

lucid spoke
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Anyway to fix 90 ping on a hardwired connection? My speeds are good enough for PUBG but, I keep getting put on bad servers.

Is thier a way I can choose my data center to find games in. Id rather connect to one data center.

brisk field
lucid spoke
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Anyway way I can try to fix it? Even going thru the file system an seeing if you guys have a file listing a argument called maxPing= (Value) an just changing that. An that (Value) can be the maximum latency allowed. @brisk field

brisk field
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i don't think you should change the game files.

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i am just a user on this discord though.

dense heron
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Hello everyone!
I'm trying since weeks to get in touch with someone from PUBG regarding business-related stuff (collaboration with a big brand), but i couldn't get any answer back through email nor linkedin. Is there anyone from the team who could privately get me in touch with someone from the team?

Thank you in advance,
Siro

@quick chasm @gleaming vector @deft frost

cunning venture
dense heron
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Thank you @cunning venture !

twin blaze
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Fps drop still not fixed

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My spec
ryzen 7 2700x
Rtx 2060 AMP
16gig 3200mhz

viscid yoke
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Just been temp banned 2 times in 2 days for getting 10+ kills in solo matches. Is something actually going to be done about this? Literally can't be above average without getting temp banned despite playing for 4 years and having 1k+ hours. I've paid for a pass I literally cannot progress because I am being temp banned every other day.

faint mango
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i just won a solo match and it doesnt show up in the replay folder

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do replays show up instantly after the game ends or does it have a cooldown or wtf

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fix this lamo

thin prairie
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do you mean the replay header section in game ? or are you looking in the wrong replay folder?

indigo sonnet
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Does he have replays enabled

faint mango
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i do

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i won a game , quit then i looked in carrer to search the replay to watch it again cuz i was filled with pride

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and there is

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dust...

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no replay

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no erangel

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no win

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neither in the folder

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the folder contains only 2018 demos

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fix the game tencent

hexed shoal
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Does it happen to anyone else that the game freezes for 5/10 seconds and shows ping 0 and network lag?

thin prairie
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wait , your looking at the bit that says 2018 lol , expand that box across and it will give the the full details with dates

faint mango
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nope

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pubg pc

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but i thought the pc version is owned by tencent

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lol

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sorry if i confused people here

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nope

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the replay isnt in the folder

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neither in carrer

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well there goes my win replay

calm valley
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Why is Pubg (PC/steam) so unbalanced?
The game seems to be cool, but starting against level 500 players is surreal. An unbelievable mistake for a game of this size ... Since nowadays online games even have servers exclusively for novice players ...
Unfortunately, I was unable to play. if i knew i wouldn't even have bought it.

valid slate
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So I messaged PUBG support the 4th of March about not getting my Lunar Rewards, it's been under investigation until a few days ago where I got:

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I responded:

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and got the exact same reply back as the first picture.

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Please help me. I feel like I am stuck in some kind of support hell.

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Support ticket is: 9348495 and it was launched Thursday the 4th of March 2021 12:04.

thin prairie
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this isnt the discord for pubg lite

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thats who you have emailed

frail rivet
mystic wren
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@frail rivet I don’t think that’s going to work, especially with all the anti-cheat software that PUBG needs to run. If you have an Intel Mac, just use Bootcamp to partition your drive and install Windows 10. It’ll run natively in Bootcamp. Virtual machines aren’t good for gaming unless the game is really old and the computer is recent.

faint mango
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yeah its frustrating

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for a begginer like me and you

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just play duo or squads cuz the tryhards are always in soloq

deep folio
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Anyone here from PUBG Staff to get support on RSS on pubg.com ? Thanks in advance.

orchid ridge
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My pubg freezes at the end of every match

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Any idea how to fix ?

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There's not even a single match end my game didn't freeze after end

glad thunder
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Like during final few

calm folio
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Don’t think you can run it that way @frail rivet Have you installed DX11 & Visuals C++?

valid slate
celest panther
median blade
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On the xbox one x while playing i got network lag detection , i have no problem with my internet because i have a good one 500 megabytes and good router anyway the internet is not the lroblem,, i report this many times but still the same problem ! Can someone explain what’s going on !!!!!!! Thanks

celest panther
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Where are you playing from @median blade ?

median blade
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Dubai, uae

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My ping is 90

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And i have never ever face any lag

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Except this eroor sometimes

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Error*

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When i had PlayStation i never face this problem

celest panther
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Its impossible to be sure, but this sounds like an ISP level issue that you should talk to them about

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It could be related to routing or something else, but it definitely suggests something strange is happening to the connection between yourself and the servers

median blade
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My squad teammate is from saudi he has xbox aswell and time to time he got the same problem

celest panther
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Same ISP?

median blade
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No

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He is in saudi im in uae

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He is zen im etisalat

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Totally different ISP

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I don’t experience this issue with other games

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One more thing

celest panther
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Other games aren't hosted on our servers though, so experience with those isn't relevant in this case

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I would speak to your ISP and explain the situation to them and see if they can do any checks

median blade
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When i got this error on my screen, i can still talk in the game And communicate and my squad can hear me but I can’t move or do anything because my screen is freezing

celest panther
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Voice is a separate service connecting to different servers

median blade
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I mean i dont experience this issue with other games like i play normal without issues and i know other gMes are not related to pubg thats why the only problem is pubg

celest panther
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So whatever is happening is related to the route your connection is taking and something odd happening to it

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Please speak to your ISP

median blade
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What should i tell my isp ? That pubg is freezing in the middle of the game and other services are working fine

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This happening since i switch from ps to xbox

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My friend he has xbox and he experience the same issue

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I dont think its ISP issue

celest panther
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Explain that your connection to the servers is unstable and frequently drops, while other services remain functional.

median blade
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Thanks for ur help

glad thunder
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Is pubg down for everyon

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Everyone

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I keep getting pubg couldn't connectl

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On Xbox game pass

celest panther
glad thunder
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Thanks I'm sorry I didn't check I'm new to the server

valid slate
celest panther
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I'm not sure what you want me to do here?

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You need to raise a ticket with the relevant support team for the game you are playing.

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If you haven't already, please raise one here

regal vaporBOT
valid slate
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As you can see here:

celest panther
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I've flagged it with our support team

valid slate
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Thanks ❀ Sorry for being so persistent.

gritty iron
median blade
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@gritty iron yes and they are answering check your ISP , blaming our ISP

gritty iron
median blade
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@gritty iron yes means the issue is not our ISP , the issue its pubg itself đŸ„ș

gritty iron
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I will be paying close attention. So far today has been smooth.

frail rivet
frail rivet
harsh musk
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at the moment I was hit by an opponent's bullet I have freeze/lag and can't respond to hide because the freeze is too long and the opponent kills me. my computer costs ~ $ 1000 problems with the technique shouldn't be. the internet is also good at 200+ Mbps. where is the problem? thanks

calm folio
orchid ridge
minor tide
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I am not cheating why I got banded twice a week @regal vapor

regal vaporBOT
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We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

thin prairie
median blade
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@thin prairie on pubg console ?

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Seriously?

hexed shoal
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Played normally yesterday, crashes constantly today, reinstalled the same again

thin dune
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where do i find updates on what's happening with this lag, stutter then crash issue that's been happening recently?

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my game freezes instead and eventually crashes.

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in lobby there's no issue, just after the round starts. random times. some games i can get through some just freezes then crashes after a couple mins

torpid bone
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@celest panther tell pubg to fix this dump game

thin prairie
# median blade <@438483278052458497> on pubg console ?

my bad didnt realise console. only way i know of would be to plug xbox into a laptop ethernet and connect from that via wifi. then use a tracert command or wireshark etc to figure out the ip address of the Azure cloud server your connecting to

median blade
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@thin prairie and after that what to do ? If i find out that the server is the problem? Is there any way to fix ?

thin prairie
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then contact your isp and give them the server address. all that will happen is you call them and they will ask for the ip address if its the only game you have a problem with .

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and if its the server then email pubg

median blade
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Thank you @thin prairie

median blade
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I have a good internet speed and always got this error while playing ! I called my isp i told them about everything and they check and they said u have no problem regarding this issue and u need to check with the game itself! Im tired of this error its only xbox and pubg hate each others !! PLEASE HELP 😭😭😭

hollow berry
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Hi what this means

meager sentinel
viral monolith
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how to deal with this,this will lead to unable joining a game,due to BE services not running properly,I tried to delete this specific file and check my game files integrity through the Steam.after all done, still got this error msg.

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@median blade from uae?

median blade
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Yes im from uae dubai

calm folio
simple galleon
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My game keeps getting stuck at this and no loading happens after this

simple galleon
viral monolith
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@calm folio thx for hint, but it didn't work ...

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though sometimes the game will start without that error msg, but sometimes won't

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don't know why

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it is so random

cunning venture
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Anybody knows a way to fix long Initializing times? It happened from nowhere for me and it's frustrating

viral monolith
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I have a problem, I stop in a screen, I don't know how to solve a problem
How to solve a problem

mighty gull
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Ive a Problem Uninstalled checked files my Game Stops at the loading screen with not go into the match, I have reloaded Windows on my machine and also fresh installation and STILL have the same issue is there anyone here that can give support on this?

celest panther
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Pubg is not supported on Linux @wooden lily

hollow berry
sour narwhal
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Is there some reason I'm not getting into matches tonight. I sit in the load screen for about 4/5 mins then it says connection lost and boots me back to the lobby.
I can get into TDM and training just not actual games???

obtuse oriole
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When are the devs fixing PUBG? Still freezing and crashing.. nothing to do with computer, JUST this game. Tried all of your troubleshootings etc, and suddenly it works... and you guys come with a patch.. and then its back to the fucking shit freezing. GPU goes to 0 all of the sudden and the game freezes out(not temp problems etc). Sometimes the game connects, but most of the times you have end the game due to not responding...

cosmic imp
lone vessel
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what have happened this week to PUBG?. The last weekend I played fine, as smooth as PUBG can be. But yesterday was totally unplayable, constant stuttering. What have happened!!!

compact kiln
#

hi all, anyone know how to get rid of the speaker/microphone icon next to your name? Everything is on but it shows the icon with the line through it

torpid bone
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any solution for crashing >

obtuse oriole
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pubg corp dont care about the thousands of people who get the crashes/freezing.. they care about releasing new clothes kids will buy...

worthy pasture
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Admin

obtuse oriole
torpid bone
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click on selective start up

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and restart

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mine got fixed

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for crashing issue

obtuse oriole
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damn, already have that xD

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Doesnt fix it for me 😩

sinful flint
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hello

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guyz

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im getting battleeye memory corrupted error

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what should i do?

solar fern
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voice isnt connecting. its stuck on RTC Connecting

subtle veldt
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why does PUBG on PC use over 4 GB of ram

flat carbon
#

for everyone whose game crash during a match but not while they are in a lobby, this is related to gpu not getting enoungh power resulting in a driver crash
this can be fixed by underclocking the gpu and turning down the power limit(in my case, i underclocked my rx580 by 5% and set power limit to -5%)
due to some optimization issues within the game, sometimes it requests more power than needed to render something and the psu can't provide enoungh power for a period of time resulting in a driver/game crash
how i came to this conclusion?
pubg wasnt the single game to do this kind of behaviour
in apex legends i experienced the same crashes only in fights when the gpu had to use more power in order to render more effects, textures etc.
i hope this will help someone since this also helped me fix the game crashes

wintry cobalt
#

Hi, is there any wrong with Russian ranked servers?

lone vessel
viral monolith
#

My pubg account get hacked I need help to get it back please help

viral monolith
#

I can't finish this challenge , may I know why ?

#

<@&208909936514695168>

brisk field
#

not a mod, but can you explain what u did?

viral monolith
#

well, I have achieved the requirement , but didn't get the challenge achieved

#

before it had happened to the "Head hunter"

#

now this

brisk field
#

what specifically did you do?

viral monolith
#

9 alive, I looted 1 Medkit,1Energy drink,and 1pain killer

#

from 1 enemy body

brisk field
#

boosts are seperate from healing items. I think as healing items only bandages, medkits and first aid kits count. I think.

viral monolith
#

alright,will try again

#

thx for the hints

#

will reply later

#

2 c if it works

brisk field
#

no problem. Also if you pick only one healing item of a sort, but that person has more i think you can complete the mission by picking up 3 of the same kind up one after the other. So you can pick up 3 first aids and complete the mission if you pick them up one after another from the deathbox. Atleast that is how it used to work. Can't say if it is the same this time though.

Good luck!

viral monolith
#

👍 thx

sage cedar
#

@obtuse oriole 3d settings set up a profile for pubg, tslgame, and make anti aliasing and as many other things possible ' application controlled'
Optimal power was also changed to maximum performance

#

NVidia control panel fixed crashing on my 1070

obtuse oriole
#

hm ok, weird. This just suddenly happened some patches ago, it then went ok, and suddenly came back again.

#

I'll test it out anyway.

sage cedar
#

I had it too, but it crashed saying not enough memory on a 8gb gpu.. Bs
So I looked into it and this fixed crashing permanently for me,
Let us know @obtuse oriole

sage cedar
#

@obtuse oriole no more crashes?

obtuse oriole
#

Not yet, but did some mroe stuff than just the 3d setting(crashes stopped before 3d settings), So we'll see. Sometimes they come back the next day 😉 will let you know tomorrow

sage cedar
#

OK, awesome, I hope it works out.

kindred fulcrum
#

So I am about to give up, I have 2000+ hours in this game and never had BIG issues with crashes, but the last week or so I will get random crashes, it sometimes crashes when I start the game, it sometimes crash when entering a game and it sometimes just crash randomly while im in a game. Usaly I get the regular send and close error, but sometimes I also get a message saying I have corrupt files. I have reinstalled pubg, windows, but it is still happening. About to throw my PC out the window at this point

blazing ermine
#

FIX RU SERVERS PLEASE!

#

PING 500-2000!

#

WTF!

reef shell
fierce hazel
#

How do you fix this?

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

wicked cloak
#

game crashes a lot of times =((

#

and i have great pc

sage cedar
#

@wicked cloak manage the pc better. What gpu?

#

@obtuse oriole how you today?

#

@wicked cloak what gpu?

wicked cloak
#

1050ti

#

All games work perextly

#

Onlu pubg works bad

fast glacier
#

"pubg failed to authenticate external provider" what should i do now?

obtuse oriole
#

Trash the game, last weeks = gotten crashes,, today: pubg failed to authenticate external provider... well i guess, now i cant get angry over crashes..

#

@sage cedar Dont know.. pubg failed to authenticate... lol

stable lintel
#

When playing with randoms on console I can hear my teammate but they can’t hear me when in game chat. Any suggestions to a fix.

sage cedar
indigo sonnet
torpid bone
#

its already done

#

still crashing

indigo sonnet
#

My Drivers as well?

#

People keep updating their drivers to the latest version not understanding that if you have a stable video driver you should be loathe to change them unless you are absolutely forced to

torpid bone
#

its pubg problem not ours

#

our computer r fine

#

they r shit

indigo sonnet
#

I dont crash

#

đŸ€·đŸ»â€â™‚ïž

#

I tried

torpid bone
#

it worked for u ?

viral monolith
#

Hello pubg my account got hacked I need back I have invited money and it have glacier level 2 I need back please help me

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

heavy verge
#

@viral monolith ☝

sage cedar
torpid bone
#

@sage cedar u mean power management?

shell forum
#

GyanGaming

wicked cloak
#

like do the image settings

torpid bone
#

idk

#

its a trash game

#

haven't played in a 2/half month

#

cuz of crashing

wicked cloak
#

i play every day

#

but

#

it crashes at least 1 time per game

#

and micro crashes

#

like freezing

#

i love this game too much =(((

#

and good pc

sinful vector
#

is anyone getting temp ban for no reason at all again?

#

i just got temp ban after playing just under 5 min in game

#

i use steam guard and the mobile authenticator but still got ban

#

this is a 3rd ban happened in 5 days

blazing ermine
wicked cloak
#

@sinful vector yes, like 3 weeks ago, i got banned but idk why

#

for 24hr

wicked cloak
#

i really want to fix freezes and crashes

blazing ermine
celest panther
blazing ermine
wicked cloak
#

nice, ill try guys, thanks for helping =))

blazing ermine
blazing ermine
wicked cloak
#

i dont think so, but ill go check

#

You mean this folder?

blazing ermine
#

Useless for online games, i think. You need to off this setting

blazing ermine
wicked cloak
#

yes, its turned off

blazing ermine
#

And try to lock fps - 100-120 will be good i think

wicked cloak
#

after delete the folder, i need to uninstall and install the game right?

wicked cloak
blazing ermine
#

Yes, will be better if you reinstall game

wicked cloak
#

ok, thanks, ill try

#

=))

blazing ermine
#

;)

viral monolith
#

FUCKIN Hackers

#

Pls Ban the hackers in asian server

#

i went from diamond 2 to plat 1 in one day

clear oasis
#

Can I migrate my account of pubg krjp to battleground mobile india?

blazing ermine
viral monolith
#

true but the most hackers are in asian server

#

I dont understand why PUBG dont do IP Bans

torpid bone
#

its all dump things to do i did that already

viral monolith
#

IP Bans are way better than account bans

celest panther
#

@viral monolith IP's can be change even easier than accounts. IP bans are overall ineffective.

thin prairie
#

would it not be better to implement ip ban/account ban/hardware id ban/mac ban and vac ban all at once , they all have workarounds but make it much harder and time consuming .

#

and also implement screenshot upload randomly at kernal level for overlays

blazing ermine
#

effective only hardware id ban..i think

raven light
#

i need a help

viral monolith
#

Did anyone else's settings get reset? Like key bindings and such.

plain bear
#

thats not legit right?

median blade
#

Xbox one x here and im tired of reporting the same issue for 3 times

fast glacier
median blade
#

My ping is 90 sometimes 120 since i live in dubai

#

The ping is not a problem

#

When i used to play on PlayStation i had no issue

#

Now when i change to xbox i always get this error

#

I spoke to my isp and they said from their side there is no issue

#

So whos issue is this !

#

This is my internet speed

wicked cloak
#

thank you so much

#

after 10 games, no crashes and no freezings

#

=))

blazing ermine
odd leaf
#

Does anyone have Minecraft server link

cunning venture
#

@here anybody knows a fix for long Initializing times? It takes me 15 seconds to connect to lobby, this started a few patches ago

full depot
#

Hello, I have a problem with the game. 2 Days ago I reinstalled windows 10 and updated everything up to date (Windows, GPU, Game...) Yesterday I could play no problems. Today when I start the game, it loads no problem but when I play Normal or Arcade the game crashes after I spawn. Like 10sec into the game play my game crashes with no error code. I deleted some windows updates as the guy from support told me in the email but same thing happenes... reinstalled the game... disabled full screen optimization... updated steam... restarted pc and internet router... deleted those pakt files things... game is installed on ssd

full depot
#

@here

serene holly
#

Hello, is there a way that I can use my xbox pubg account on PC?

#

I have a lot of purchased items/etc on my xbox account that I would like to be able to keep, just dont really use my xbox anymore

plucky plank
#

in this new update, mouse is not getting lock in gameloop. what to do?

heavy verge
grim kayak
#

custom matchs not starting

#

its happening in 2 lobbies

ancient oriole
#

Hey guys i'm currently getting the error "Failed to initialize STEAM" I've tried verifying the game files, disabled full screen optimization, updated my graphics driver, restarted steam and ran it as admin and none of this worked, Anyone know how to fix it?

viral monolith
vapid solar
#

hello

#

can i have any help !?

#

i am waiting with my friends to start a match

#

but it doesnt start

#

WHAT S GOING ON !?

ancient oriole
inner drum
#

Queue times in EU, 3 minutes for a solo FPP match, does it make sense?

golden dust
#

squad wait times 1 to 3 minutes, what's happening?

#

not even finding a map

craggy swallow
#

QUESTION

#

is it possible to ask for a name that is taken but the user hasn't been online in 3 years?

viral monolith
#

long queue times in EU smh

modern sierra
#

@viral monolith yeah whats up with that?? anyone know

opaque rivet
#

3min waiting for solo, duo, sqad game? no thank's

inner drum
#

@opaque rivet I had enough, planned a long session tonight. Good night

opaque rivet
inner drum
#

@opaque rivet thanks dude

halcyon remnant
#

hellp

heavy verge
halcyon remnant
heavy verge
#

https://www.pubg.com/en-us/rules-of-conduct/

13) Do Not Trade/Sell Accounts
Measures will be taken against the act of accessing accounts that are not in your possession and trading or selling the accounts or its game data without the company’s written approval.

halcyon remnant
heavy verge
halcyon remnant
#

ok thank you

#

you wanna see te screen shots?

heavy verge
#

I would suggest using the issue of Reports -> Gameplay Interference. Unfortunately there is not a great option there but the support team should be able to figure it out.

#

I do not.

#

I am not a member of PUBG Support, and it is against the rules of the Discord to publicly accuse a person of misconduct.

halcyon remnant
#

they are selling mobile account

heavy verge
#

This is not the Discord for PUBG Mobile.

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

fervent bobcat
#

Whats with the EU servers today? 3 min waiting and im only getting paramo

last saddle
#

eu server

shut roost
torn merlin
#

Hallo

#

Help me

heavy verge
torpid bone
#

i reinstalled the hole motherfuker game and its still crashing

sage cedar
#

Steam can verify integrity of files. Reinstalling won't fix a crashing game. @torpid bone did you set paging file? Not to be controlled by windows, and nVidia control panel 3d settings profile?

wicked pine
#

A friend has too low rank to play with me in ranked squads.

Will he be able to play with me if he achieves a high rank in ranked solo?

torpid bone
#

@sage cedar there is nothing that i didnt do

#

all files are validated

torn merlin
#

Hacked my account Someone entered my account and linked to a communication site that is not mine and tampered with my privacy agreement and I was brought in from the game

#

Please help me please

heavy verge
torn merlin
#

Yas

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

icy moon
#

Why can I only get 3 man squads? I have it set to squads but never get a 4th

celest panther
#

You won't get one if no one is queuing solo for a random squad.

median blade
#

Guys to prevent this error from happening

#

What option in my router i need to choose

icy moon
median blade
#

Anyone can help me with this ?

#

Hello

#

This is my setting for the wifi

#

Is there anything wrong guys ?

hidden pewter
cinder tusk
#

I'm here to report massive performance drops and stuttering after patch 11.2 (and the recent small patches after). Previously my GPU would be at 90-100% usage and pushing avg. frame rates between 135-144 fps. Now, my GPU usage is between 30-60% depending on the map, with framerates as low as 60fps when multiple characters are on screen.

#

Specs: RTX 3090, Ryzen 5950X, 128GB RAM, X570 Motherboard, latest Nvidia Studio drivers, latest BIOS, latest AMD CPU drivers.

#

I've seen some other people have posted what looks like similar behavior in this thread since 11.2. Will the team be addressing this in a future patch, or is the issue still of unknown origin?

lapis sparrow
#

where can i find a list of available PUBG (for PC) names?

it says "nickname already taken"

is there a way i can get a name from a dead account?

quick chasm
# lapis sparrow where can i find a list of available PUBG (for PC) names? it says "nickname alr...

There is no such thing as a list of available names. You have 16 characters and your creative freedom to assemble one!

A good way of checking if the one you want to use is already in use would be to go to one of the player stat sites like pubg.lookup or the pubg op.gg site and try searching for a player with the name you want to use. If there are none then you will be probably able to use that one!

torpid bone
#

any one know how to undervolt msi gpu plzz dm me

ionic surge
#

@median blade You really looking for an option to disable network lag? Its your provider that is acting up, not the router

grand prism
#

how long will it take to receive the google form reward?

indigo sonnet
#

Are there limitations to the Emergency pickup?

#

If there are no limitations then I have a bug report to submit

viral monolith
#

Do the 30day G-coin is used first for purchase, or your earlier G-coins or the G-coins you purchased with steam wallet after the redemption of code?

#

Basically how can I see my coins remaining in (to be expired soon)?

brisk field
#

g coins don't expire

viral monolith
brisk field
#

i don't see that in the rules anywhere. Can you show me?

viral monolith
brisk field
#

thanks man. That i didn't know. sorry. I don't know how that works

mossy dome
#

The game stuttering on me since last update.

whole storm
#

so first of all my game started looking like my anti alasing was at very low all tho is was on ultra and then i restarted the game and it says: Fail to authenticate from external provider @regal vapor

#

what do i do ? <@&208909936514695168>

celest panther
#

Restart your pc @whole storm

snow nova
#

@whole storm restart Steam, that usually fixes the "failed to authenticate" thing for me

celest panther
#

@snow nova We don't discuss bans in discord.

whole storm
#

ok guys thanks for the help i wil ltry it out

snow nova
#

@celest panther

#

ah, sorry - is there anything I can do?

#

feeling a bit despondent about the whole thing and like i have no available recourse or appeal

regal vaporBOT
#

We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

snow nova
#

I did that, and the response I got completely ignored the details of my appeal - I was given copy pasted responses from the support website, so what recourse do I actually have? I am being stonewalled at every avenue.

#

There is no "appeals" process to speak of; its just an illusion. Window dressing. I would appreciate it greatly if someone could reach out to have a meaningful conversation with me about this issue.

tawny cove
#

So I can play regular PUBG but when I try to start the experimental server, BattleEye is saying it cant install. Ive tried ALL of the trouble shooting tips that I can find on the internet but none of them are working. Is there a work around to fix this?

#

17:42:12: Failed to install BattlEye Service.

idle tree
#

The experimental server hasn't been used in just south of a year, so that would be why

tawny cove
viral monolith
#

Guys How can i Unban my account?

#

I always get 3 days ban per month

#

IDK Why

#

I swear i didnt hack

little fog
#

@regal vapor Man, I found cheating websites and cheating hacker programs. Please contact me

regal vaporBOT
#

We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

#

Where possible, please report players using the in-game reporting tools.

You may also report a player via one of the following alternative methods:

Cheaters: Visit https://shield.pubg.com/ and file a report (See #747756393041231873 for more details).

Other Misconduct: Raise a ticket with our support team at https://www.pubg.com/support and attach any relevant evidence you have.

median blade
#

@ionic surge well i did that and it’s helping a lot now and im not getting anymore the error

#

I put my xbox one x in a highest qos engine

#

Guys i have one more issue my friend facing it, while playing on xbox series s sometimes the game just kick him out ! But before that the joystick start vibrating and then the game crashes and closed

strong talon
#

I just get banned for intentional team killing, because i killed guy who was destroying my car intentionally - is that right?

celest panther
#

Teamkilling is against the rules of conduct. Self defense is still an intentional teamkill so if they reported you then you can be punished

#

in cases like that you need to report the person attacking you.

strong talon
#

I reported him, of course

#

and I am understand idea of bans for teamkilling but after X situation you can be impatient and just kill bastard

celest panther
#

Being frustrated isn't a reason to break the rules though

#

please simply report these players and move on in the future so you don't risk getting a ban because they reported you

strong talon
#

They are reported. And why is 7 day ban?

viral monolith
#

Hello. I have a problem that is unresolved. On 12.04.2021 I subscribed to a facebook page, immediately after that subraceaib my dacebook account was blocked and the pub account banned for one day. the facebook account is still blocked (I have no chance to find someone on facebook I have tried countless times to contact them). I want to know how to recover my pub account without logging in to Facebook. I spent a lot of money on that pub account. you are the owners of the server you are the only ones who can give me back my character. I want you to stop ignoring the messages and to respond to the messages we leave. And pubg support I tried to contact him countless times and just like on facebook no one answers except a robot with the same tired message. I want someone to help me solve the problem.

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

flint wolf
#

still no update on the fps drop this patch?

viral monolith
#

On PUBG mobile nobody answered. And here is the same problema, answer only a robot. U don’t have a proper support for us . And my problem it is still unsolved. It's been more than a month since I've tried to contact someone at the PUBG

celest panther
#

@viral monolith That doesn't change the fact we don't offer support for PUBG mobile here.

#

This discord has nothing to do with mobile, nor do the staff that are present here.

viral monolith
#

I understood this. and how can I contact PUBG support if only here he lets me write? :((((

celest panther
#

As I said, we don't provide support for PUBG Mobile here.

#

Directing you to their discord is the best I can offer.

viral monolith
#

ok. then you can help me with the following problem .. I'm on the page of those from pubg but don't let me write any message .. it appears at the bottom "read only" why can't i write

celest panther
#

As I have said twice already, we can't help with PUBG Mobile related problems

#

including their discord

gentle hamlet
#

getting constant game crashes today, very very frusterating

gentle hamlet
#

guess ill just do a full reinstall then... gf 12 hours

dapper grail
#

can u get a 24 hour ban revoked, i wanna play

regal vaporBOT
#

We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

jolly hare
#

How do i swtich from 3rd person game mode to first

thick hollow
north ravine
#

How I can add bots on a custom match?

subtle locust
#

GgG you can added me as a bot because i'm play just like bots..! 😂 đŸ€Ł

tall bluff
#

Anyone know why I can't enter a training mode on Xbox? Been searching for 20 mins now and nothing.

candid jetty
#

Why the hell is self-defence from a teammate whos attacking you against the rules.

thick hollow
#

So the worst case scenario is you will be killed by your teammate(s) without you shooting them back, the only thing you can respond to their misconduct is by reporting them.

candid jetty
#

i've been killed several times by teammates

#

wait i forget to report them

fast oyster
#

Hello,
wich admin can a talk about the promissed prizes that im waiting since months ago?
Its a bit sad saying youre gonna send swag packs to the some small organizations that are making tournaments for low and mid tier and then to forget everthing, i have some prints of the admin(s) saying that "promisses" so i would talk with someone about this both cases.
PS:. its kinda said a big game like pubg fighthing for such a low money cost against this small organizations , its just bad for your image in gaming comunity .

celest panther
rigid lantern
#

can someone help me, i downloaded pubg but there is a big delay in auto run, also when i switch my aim to hold aim it still uses toggle

warm flax
#

Hi can anyone help me out with I have pubg on Xbox one but when me and my friends get killed in pubg we leave the game I can leave as well but it just freeze's at the screen all the time and I have to quit the whole game and load it up again any help would be very helpful.

rigid lantern
#

i am able to aim with hold now, but still a huge delay when trying to run

clever crystal
#

I did a PUBG partner event on 5/7/21 with QBZ24 on Xbox. If we won any game during the steam in their lobby we got 1k g coin. I never got my g coin from that day. You guys keep saying you put it in my account on 5/14/21 but there is literally nothing there in the utility category. I have yet to be given the g coin

swift yoke
#

hi, i have a big problem

#

how can i call support or open ticket?

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

heavy verge
#

@swift yoke ☝

gleaming ridge
#

???

near patrol
#

updated the latest version in steam, but the game shows this

frozen wadi
#

Anyone?

primal nimbus
#

same here

little fog
delicate hound
#

Same here. ZzzZ

near patrol
#

I don't know if this works with you guys, but try to right-click PUBG in steam and go to properties then local files, and click verify integrity of game files. It will validate files and redownload the latest version. That's how I fixed my issue. Might fix yours too

delicate hound
#

@near patrol I tryed that but doensent work for me :/

viral monolith
little fog
#

@near patrol okay Thanks

nocturne glen
#

I cant update

#

I validated the files

#

Still didnt work

#

My game is still outdated

celest panther
#

Can you matchmake normally?

cinder karma
uneven kernel
celest panther
#

its a web caching issue that will go away

#

if you can matchmake normally then its all fine

glossy summit
#

I have a question regarding first-aids/medkits in vehicles (like in backseats of cars). I am not able to apply them and get the "Item use interrupted" message. Bandages however, work just fine. This has been an issue since about a month I think. Was this intentional design or is this a bug?

idle tree
glossy summit
#

Are you sure? I have been playing PUBG almost ever since it came out...I don't think that it has always been the case...?

I guess I am just confused now but I think we were able to apply first aids and medkits inside vehicles...

#

nvm...i guess i am just confused and didn't realize this until now lmao

indigo sonnet
#

Quite possibly years ago

#

Yes you used to be able to use a first aid in the passenger seat of a moving vehicle but that mechanic was changed maybe 18 month's to over 2 years ago

glossy summit
#

wow...i guess i just never realized lol...or i just consciously noticed it recently đŸ€·đŸ»â€â™‚ïž

celest panther
#

Bandages and boosters were enabled later on

indigo sonnet
celest panther
#

Then that was pre early access.

indigo sonnet
#

been playing since May 2017

celest panther
#

I can assure you firstaid kits were not useable as passengers while the vehicle was moving

indigo sonnet
#

yr going to make me get a an old youtube video showing people doing it arent you?

celest panther
#

Yep

#

I can help you along if you like.

#

This is from october 2017 asking why they can't heal in vehicles (pre bandages and boosters allowed)

thick hollow
#

Well. Its time to add first aid kit into list now. Thanks

celest panther
#

Nope

#

Highly unlikely that will happen due to how powerful it would be

austere granite
#

you seriously arguing with takari over a feature in the game ?

#

Lol

thin prairie
thin prairie
#

can remmeber healing and your team mate turns while your trying to boost - canceled. ffs hold the car in a stright line man

ocean wave
#

I keep getting Battleye bad service version error everytime i forget to restart the game between matches. still no fixes for this?

viral monolith
#

Hey guys, I'm looking for joining a RP team as a member.Pls ping/ dm me for the same ..thnx!

thick hollow
brazen fractal
#

gg

mystic wren
#

Is there anyway to fix this BattleEye launcher issue that's appeared since last night's update?

viral monolith
#

what is the country hashtag for asia ( Bangladesh )

pure ice
#

Any tips for slow scrolling in Inventory ?

candid jetty
#

how can i get rid of that MS framework installation.It closes the game on matchmaking loading screen and then says install it

candid jetty
celest panther
#

As long as I've been playing it has never been possible.

#

They have never been able to be used while moving.

candid jetty
#

@celest panther nah mate, i dont believe ya. not a single bit

celest panther
#

Thats fine. It doesn't change the fact that its true.

#

If you believe I'm incorrect then feel free to provide something that backs up your claim.

thin prairie
#

its the mandella effect

idle tree
#

It's kinda like trying to argue that water isn't wet

viral monolith
candid jetty
#

@celest panther just forget it. i used to play PUBG Lite before and we were able to use first aid in that. i think thats why im arguing.now i know

thin prairie
idle tree
viral monolith
#

are they going to fix finally this terrible fps performance?
they promised in this 11.2 new patch that there will be a lot performances on cpu and fps
not only they didnt make it but its even worse than before
i cant play anymore pubg

rose garnet
#

Fala

tall bluff
thin prairie
#

for the love of god please fix the game , crashed when ten remaining. vaulting out of a window. making the last 20 minutes pointless. we are over 4 years in and this still happens. the crazy thing, i have had less crashes on cyberpunk than this game . the best bit though you email support , you get one standard response and when you supply with all requested info you never hear anything ever again , not a thanks , not we will look into it , not any possible soloutions . just silence

celest panther
#

But that sure looks like a local issue rather than a game one.

#

Crashes can happen for a multitude of different reasons. Some are game related, some hard hardware related, others can be OS related.

#

Obviously the result you see is that the game crashed, but its highly unlikely that the cause of the crash was the same one you encountered years before.

#

Looking at my own crash logs, i've crashed no more than once a month since the start of the year, so I am curious why yourself and others crash more

viral monolith
#

@celest panther this is definitely a game issue..this is occur because game crashing and it destroying game files thats why you get these corrupted data..it has happen to me as well

viral monolith
#

thats why you get these corrupted data..sometimes also buildings dont render and sound doesnt work properly and after that you a get crash

thin prairie
celest panther
#

6700k, GTX 1080, 16GB RAM

#

Im also on an older build of windows.

thin prairie
celest panther
#

The information will have been forwarded to the team. If you have already done the troubleshooting guides they may have no further information to share.

thin prairie
# celest panther The information will have been forwarded to the team. If you have already done t...

ive posted before about this , they send you an email with generic troubleshooting. ive said i have already done all of this and i forward them 5 crash logs and a requested dxdiag report.......and then no response , ever. now every logical person would expect a response from that email, a follow up. to say all received, unfortunatly its game related or try these steps or unfortunatly there is no further help at this time we can provide . not just pure silence. ive posted in here wondering if they ever recieve my follow up email as i hit the reply button as it says type above this reply line .......... and then i get an auto email saying looks like you are contacting support through email please contact through the website

#

i then get another email saying they have my ticket

calm folio
#

@thin prairie have you OCed your CPU/GPU/Ram? I ran into similar problem when I OCed my GPU over limit

thin prairie
#

so do they have it , do they not . can you reply as stated ?

thin prairie
#

does anyone have any idea of the refrences needed for the crash dump minifile?

calm folio
#

I haven’t crashed in a long time ever since I added PUBG files & anti cheat processes as exclusion in Windows Defender. You could try if you want. I can you the name of files & process.

viral monolith
#

i still have drops

calm folio
#

Do you use any mouse software for tuning your DPI settings n all?

viral monolith
#

yes

#

synapse

calm folio
#

Set Razed Synapse & Steam to run as administrator

#

Razer *

viral monolith
#

but its not active at my windows

viral monolith
#

only synapse for my keyboard is active

viral monolith
thin prairie
# celest panther The information will have been forwarded to the team. If you have already done t...

this is what im refering to ......................"##- Please type your reply above this line -##

Hello

Thank you for writing to PUBG Support.

It looks like you are writing to us through email.
In order for us to provide faster and more efficient support, please send your ticket through our support site below.

PUBG (Steam, XBOX, PS4): https://www.pubg.com/support
PUBG LITE: http://litesupport.pubg.com
PUBG Mobile : pubgmobile_cs@tencentgames.com

Thank you
PUBG Support

[This is a non-reply automated email. Please do not respond to this email as there will be no reply]

#

but the original says you can reply to it

calm folio
thin prairie
#

@celest panther are you able to check on my support ticket number 8936221 & 9634838. to find out why i have had no response from the information i sent on the 5th of JAN to Davis Carr and parker on the 17th april

celest panther
#

Please stop repeatedly tagging me

calm folio
#

Hey guys! When do we get PUBG Shield for SEA?

thin prairie
#

or does the reply feature ping you?

calm folio
#

Reply feature pings the person

thin prairie
#

agh okay , scratched my head for a second then thinking i havnt been tagging him . i just assumed the reply function would be an appropriate response

heavy verge
thin prairie
white geyser
#

Anyone can help me to unban my account ?

#

I didn’t break any rules

regal vaporBOT
#

We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

dreamy schooner
#

Hi guys, i need help my account has been linked by a hacker anyone who knows hot to remve it pls dm me

near patrol
#

Having a question about how much gap is there between reputation level 1 to level 2. I've been in lvl.1 for perhaps more than 2 weeks and I consider myself a fine, non-toxic player during the recent matches. didn't leave the match before I completely died. Do I get a chance to reach reputation lvl.2?

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

dreamy schooner
#

i have been contacting the costumer care with all the details but its been 3 months still no change

heavy verge
dreamy schooner
#

Oh

#

my bad i entered wrong server

viral monolith
#

wot

rough grove
#

Yes i have

thorn estuary
#

hey with my 6700xt im having a display issue, when its in fullscreen mode some sides of my screen flicker in different colors. How can i prevent this from happening ?

brisk field
#

are ur graphics drivers up to date?

thorn estuary
#

yes i tried both stable and unstable versions of the latest update

brisk field
#

just asking because i read that there was an issue with that on amd graphics cards

thorn estuary
#

Oh i see, i installed the game from a backup file it might be about it. I'm planning to remove and download the game tonight, this is the only thing left for me to try 😩

idle tree
#

That looks more like actual GPU artifacting than anything. How are other games?

thorn estuary
#

exactly what got me worried first time launching the game, this happens in no other game though played about 5 more games

#

And it doesnt happen until i alt tab the game in unstable version of the latest driver

idle tree
#

How does borderless fullscreen react? Is it the same thing, or?

thorn estuary
#

Oh yeah thats another way of fixing this issue but it adds a bit of lag which made me feel uncomfortable playing it that way

#

No problem on borderless or windowed it only happens in fullscreen mode

idle tree
#

That certainly is quite strange. You say you've done a clean (using DDU or similar) reinstall of the latest drivers? It's quite perplexing why it only happens in fullscreen and is literally the first time I've ever seen something like this happen only in a certain display-mode lol

#

I'll say it, I'm pretty much completely perplexed honestly LULW

thorn estuary
#

Yes i used DDU, I wouldn't be suprised if I'm the only person having this issue in the entire world with my luck pubgface

idle tree
#

At this point, I'd be tempted to knock-off low-hanging fruits like checking if the issue happens with another DisplayPort/hdmi cable/checking if it happens with one of the other ports on the GPU/reinstalling the game lol

atomic moon
#

The voice channel between me and my friend turn off suddenly in the half of the match then work properly in lobby

thorn estuary
#

Do you think its about my GPU ? You got me worried a little bit there lol

thorn estuary
torpid bone
#

my game is also crashing like that

#

cheak

indigo sonnet
# torpid bone

That looks like an overheating video card or its overclocked and doesnt like it.

thin prairie
#

no those pictures are from the crashed logs , it takes a chequered screenshot and sends to pubg - best make sure your desktop image is not to revealing ha ha. to combat hackers tarkov used something similar while playing the game , but they didnt notify the users so legally was a bit dodgy .

thin prairie
#

so for anyone having problems with crashing and has an amd processor it seems there is still compatabilty issues that still havnt been resolved since the game launched .

torpid bone
#

hahaha i build new pc

#

u saying its overheating

heavy verge
#

New PCs can also overheat. The age of a PC is not relevant to thermals.

torpid bone
#

@heavy verge min temp is normal

#

45 gpu and 60 gpu

idle tree
#

Brand-new windows install i'm guessing?

torpid bone
#

i did that 4 times and also reinstalled my game 3 times renewd my graphic drivers

#

what do u want me to do ?

indigo sonnet
#

How many weeks is the Pajama Party Pass running for?

rocky dune
torpid bone
#

mf pubg

viral monolith
#

tfff OMG this random crushes 😩

inner mulch
#

Anyone else having trouble with Freezes?

rocky dune
#

why in fuck does it keep showing me this?

#

its fucking annoying....

coarse junco
inner mulch
#

@coarse junco Do you know a fix for these freezes?

rocky dune
#

@coarse junco it is not though :S

#

everything is updated, my nvidia updated to the one from like 2 days ago

slow rampart
#

Why am i not getting Survivor points after each game im 7800 of 10000 and 3 matches no survivor pass points after each match
at level 43

worn dome
#

hello friends, my game will just not load

torpid bone
#

@rocky dune they talk like a bots hahahah they say that to every man they dont know how to solve that problem mine been vcrashing from 11.1 season

obtuse oriole
thick hollow
#

Does anyone has this problem?
Everytime I exit PUBG game my whole PC will be freezed until I have to force shut down and restart my PC again and again.
Any way to fix this or this is PUBG problem specifically? Never has this problem while playing other games.

obtuse oriole
#

No sorry, i sometimes have to do this when PUBG freezes in-game. But not when exiting the game itself. (My game only freezes while playing)

#

And yes, this is a problem with PUBG and PUBG only.

slate plaza
#

someone hacked my email in gmail, now i can't login in the game

#

how can i return my account

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

modern sierra
#

my game crashes in sanhok only and always after i jump it is hurting my rep! for now i am backing out of sanhok and looked on reddit youtube and googled what could be the issue but nothing. please help

hidden pewter
#

when is the new motorcycle comes to game

thick hollow
#

maybe season 12

craggy swallow
#

Anyone have problem with using healing items? Keep getting ‘item use interrupted’ when i finish healing and i get no health from it

#

Just die to the zone because of it

rose garnet
#

Fala

#

Tropa

regal vaporBOT
ebon geode
#

today sea server buzy why?????

knotty bramble
#

Are there problems in the server?

#

@gleaming vector@cloud summit

dusky karma
knotty bramble
worthy gull
#

can i report mobile version here?

#

i am like stuck at the mini wooden house like forever can in but no out

#

pls fix it

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

thick hollow
#

@worthy gull ☝ there you go

stark seal
#

guys im new to pubg pc, can i know the official link to install it? (im unaware if its free or not)

daring belfry
#

hello

#

i need help, whern i try to link my pubg account it says its already linked with a different third party account.

desert badge
#

Hey! Today I played a mode where Godzilla and Kong versus Mechagodzilla, so when I played that mode I was blocked after it. Help me please
Id: 5595153819

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

heavy verge
#

@desert badge ☝

lilac talon
#

Hello there! I've got a problem that my game lags and sometimes crashes also arround 7th - 10th minute of every game. Any thoughts?

lapis sparrow
#

is there any way i can get my test server name as my main ign?

it wont allow me, it says "name already taken"

teal sigil
#

When will you guys fix these Flickering? It's been happening last 2 seasons in georgepool in the apartments.

regal vaporBOT
#

This channel is used for reporting bugs you experience in and out of game.

As a general reminder, the #735310800507371613 channel is not for discussion and any content found to be off topic within the channel will be removed.

Please make sure you're using the correct channels when reporting your issue, for hardware and for personal client based issues please use #đŸ€â”‚community-troubleshooting.

When reporting an issue, please follow the template below to ensure all the information we need is included to help when investigating the issue across channels.

Bug Description:
Video/Screenshot:
Date:

plush star
#

help ping too high but my internet has 10mbps plan?

lapis sparrow
#

can i have my PUBG name the same as my PUBG TEST server name? đŸ€”

blissful maple
lilac talon
#

Hello there! I've got a problem that my game lags and sometimes crashes also arround 7th - 10th minute of every game. Any thoughts? @heavy verge @deft frost

viral monolith
#

Hello, i can't resolve my problem, whenever i go in game the game crash

#

and my videocard is used by 0%

thick hollow
thick hollow
viral monolith
#

i play for like.. 10 minute

#

i got 2 little spikes

#

then the last one

#

i got crash

thick hollow
#

I have no idea for AMD cards, I believe there is a control panel for your AMD GPU right? Try enable amd discrete gpu for PUBG and see

viral monolith
#

Hmm

#

ok i'll try when i'm home [20min]

#

something like that

#

thank you

thick hollow
#

Like "Preferred graphic processor" options in Nvidia control panel, that allows Nvidia users to choose which gpu they prefer to run in general and for specific programme of your choice.

thick hollow
thick hollow
#

sometimes ping spikes as well while my ISP is working fine with no background downloads running.

lilac talon
thick hollow
lilac talon
stone kayak
#

Is that sound normal when trying to fire an empty kar98 on Xbox ?

lapis sparrow
#

can my PUBG test server name be the same as my main game name??

#

i want to switch my test server name with my regular game name.... how to do? đŸ€”

thick hollow
fleet sphinx
pale marten
#

What happend if i report falsely

#

İn pubg

viral monolith
#

Hello, does anyone know why we are put in cross platform lobbies when myself and my team mates have it disabled?

meager dragon
#

in game my sound is not taken by my bleutooth headset's mic instead by phone mic always...i checked everything, is it a bug?

brisk field
#

Maybe the pubg mobile server can help u

meager dragon
#

oh sry it's d pc one

hallow fractal
#

Does anyone know how exactly I should be playing in order to raise my mmr to stop getting the 80%+ bot lobbies? Happens to me and a couple friends, but not to some others.

old finch
#

bro Bot lobbies are the life fam

#

easy W

stoic patrol
#

Hello, so i changed my pfp in steam but my pfp in pubg is still the old one and did not change

nova escarp
#

I need help: When I start a match, the game is stuck on the loading screen but I can hear the audio

#

Anyone here?

thick hollow
wet glacier
#

Hey all so I have tried to reinstall pubg, checked files, and nothings working but my game lags and crashes just randomly. Says network lag when it does but it’s not an internet problem. What else can I try to fix this

heavy verge
#

This isn't a PUBG Mobile Discord server. But the name of that sounds like a ripoff.

#

I mean that it sounds like a completely different game who has chosen a name to intentionally sound like it may be related to PUBG Mobile. This is also not a Battlegrounds Mobile Indie server.

lilac talon
wet glacier
lilac talon
viral monolith
#

How to scope in pubg ps

heavy verge
# viral monolith How to scope in pubg ps

If you're on controller preset Type A then I think it's tap L2. It's a toggle. If you're more used to holding to ADS I suggest you check out controller preset Type B in your settings

viral monolith
plush star
#

help when i play alone my server is south korea my ping are 200+ but when my friends inv me my server is singapore ping 90+ so how can i switch server to singapore when im playing alone

clear copper
#

Hi guys

#

I need some help in retrieving my account

thick hollow
viral monolith
#

l

scarlet dawn
#

Why wont it let me log in?

#

To my email

shy breach
#

my game freezes in closefights..

viral monolith
#

i have weird fps drops..i am playing 60-70 fps the game but when i shutdown and open again my pc and start pubg i have almost double fps around 100-120

viral monolith
#

Why does going into a training lobby takes forever to get into?

pearl remnant
#

I need help to get my account back from a “Hacker” that have linked his Twitter account to my Pubg mobile account😭 pleaseeee

#

I need to wait 21 days I know that. He will keep login after I will try to unlink, I know that too. I changed my password and logged out from all devices with the option in the game when logout.

#

Please anyone that can help me to unlink Twitter account what is not mine! He said “Hacked” and said that he is from India.

brisk field
regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

heavy verge
#

@pearl remnant 👆

north ravine
#

Does anyone know why I don’t have In shop soldier’s crate? That one that u can buy with BP?

pearl remnant
#

Thnx and sorry for being in wrong discord server

torpid bone
#

what is that

brisk field
#

a scam

torpid bone
#

i know

heavy verge
winged solar
#

hi! is there a way how i can report a player besides ingame? im a mod for a streamer and hes getting streamsniped from the same person for 2-3 weeks now

heavy verge
winged solar
#

ok thanks. its just that hes kinda given up now cause this troll ruins the game for him. he has already reported him but didnt get any answers

heavy verge
#

That's understandable, and I get the frustration.

lilac talon
#

Hello there! I've got a problem that my game lags and sometimes crashes also arround 7th - 10th minute of every game. Any thoughts?

frigid crane
#

When creating custom "esports" games for a tournament, does anyone know the exact difference between normal mode and global rule settings? normal mode says "normal loot and esports spawns". does this mean the loot is just like a normal game or is the loot like a ranked game? im looking to setup games with ranked-like loot.

visual mural
#

anybody else have any issues running the game in full screen? i'm getting some weird green/purpley mixture of graphics flickering at the lower half of my screen, runs fine in borderless though - but performance wise full screen would be more ideal?

#

hmm guess it might be fine in borderless actually was just taking a minute to pick up my mouse options for some reason, everything was extremely low until it lagged for a second then seemed back to normal possibly because i haven't played in awhile. ;l

viral monolith
#

Hey <@&208909936514695168> i got a link 2021p.cn they providing neotica m4 seems fishy as they redirect to steam login page

coarse junco
coarse junco
#

!report @terse sparrow

regal vaporBOT
#

Where possible, please report players using the in-game reporting tools.

You may also report a player via one of the following alternative methods:

Cheaters: Visit https://shield.pubg.com/ and file a report (See #747756393041231873 for more details).

Other Misconduct: Raise a ticket with our support team at https://www.pubg.com/support and attach any relevant evidence you have.

viral monolith
#

Is anyone available

#

I was banned in cheer park

#

Un ban me

#

Please

coarse junco
viral monolith
#

đŸ€

#

Yes he mean mobile

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

floral zodiac
#

need discord memebers

#

join my server

pale marten
sick delta
#

if someone know dm me pls

#

i need help

frank helm
#

And now i got 5 min cooldown

viral monolith
#

Or talk to a mod there

versed crown
#

@viral monolith

#

You will see the invite

#

Just join it

viral monolith
#

I can’t

#

I’m ban from it

versed crown
#

Ooh

heavy verge
#

@viral monolith We cannot help you with a ban from the PUBG Mobile Discord.

viral monolith
#

Why

indigo sonnet
heavy verge
#

Different Discords, different games, different moderators and community managers. We don't control what they do.

upbeat echo
#

i bought G coins or whatever and they have not appeared in my game at all

#

ive restarted everything three times now

viral monolith
#

Why is my game getting frame drops?
I have a high end gaming laptop..
Yesterday i installed the game and spent some time in training mode it was very laggy but i get good FPS while pausing or in inventory mode.
Wtf is happening here?

toxic beacon
#

Check your Internet connection

high echo
#

have you tried turning down some of your graphics?

toxic beacon
#

You can have a high end PC but if your connection is garbage it will cause drops

#

I know I cannot play between 4 and 7 PM because my ISP sells space for the Stock market numbers to be tabulated

#

Welcome to rural America

lapis sparrow
#

why cant i invote people to join my PUBG games through discord?

Yes, it was working before. All of a suddent it wont work.

I right click on their name in discord and it wont show "INVITE TO GAME"

rose garnet
#

Oi

obtuse oriole
#

Dear PUBG Corp: What the F are you guys doing? After several contacts, reports and tried fixes. The game is STILL crashing. I can go 1-2 weeks without crashing and then suddenly it can crash 2 times within the same game. Ive done everything, all troubleshooting, clean installs of both game and windows. There is no hardware problem, this is 100% at the game side. What the F are you guys even trying to do? can I get my money back? Right now this is just a big fucking problem instead of enjoyable gaming.

tidal topaz
#

hello , i have error saying out of range in my new monitor how to fix it?

feral fable
#

Hey guys, I hate your game you guys are disgusting, its a very cheap game were players with cheats dont get banned while you ban me twice when I am not even cheating

ebon geode
#

Helo

#

Can someone help me

#

I got parmenant ban after open test server

#

I just install test server on steam..after open and put nickname t just parmenat ban for me

regal vaporBOT
#

We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

hollow dust
#

can i play test serve when PUBG is updating?

heavy verge
hollow dust
#

thanks

torpid bone