#🤝│community-troubleshooting

1 messages · Page 159 of 1

rich kettle
#

(I do can play the game though)

urban wren
#

I am not updated on recent events & updates from game..
Any reason the game keeps crashing (without log report / with log report)? Have not been this bad for me since release..

#

We are talking multiple times / match

raven radish
#

Whole teams are crashing

ocean raft
#

yeah same

raven radish
#

Whole Severs

shy breach
#

okay

#

good game

urban wren
#

I love the game.. But it hurts me so bad that this has not been raised (as far as I have seen).. It's unplayable as it is now (maybe not for all but evedentially not just me..

shy breach
#

2 global crashes in 20 mins LETSGO

rich kettle
#

Yeah, that too, I just revalidated my files, lets see if that improves things.

urban wren
#

Ive done that a few times a day

#

Mostly when the game refuses to start at all after I close it / it crashes

ocean raft
#

so its every map

#

gg pubg

celest pike
#

3 global crashes in 30 mins 😄

shy breach
#

NICE

#

NIIIIIICE I LOVE PUBG HAHAHA

gentle sleet
#

dude, everyones game crashed 4 times in 1 game

shy breach
#

okey, better go to sleep

#

yes man

hoary crater
#

so im not the only one who keep on crashing

paper mica
#

@ocean shard can we send the info about the crash here too?

hoary crater
#

two crashes in one game, gets air drop crashes, but comes back alive and kill the guy shooting me. 7 alive, oh boy better run into circle... bitch game wasn't even ready for me never mind esports.

paper mica
#

Crashed in the blue zone, was dead when i get back :)))

shy breach
#

hello

fiery stream
#

I've been having an issue when ADS and try to shoot. The first few clicks will work, but then it will stop and I won't be able to shoot again until I un-ADS. Anyone else with this issue or know a fix?

midnight halo
#

why tf is game crashing

#

@celest panther

kind crest
#

Hey, could someone please change my nickname to VictoriousAhri? Thanks a lot in advance

ornate bane
#

hello guys. my facebook account has got disabled and i can't join my pubg account anymore i need help to link the account on another facebook account or something.

stone heart
#

!pubgm

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

hoary crater
#

is the game still hard crashing today?

worn elbow
#

YES

hoary crater
#

😦

icy bough
#

yes just crashed and now it wont open

hoary crater
#

back to the good old days of pubg, unplayable.

stone heart
#

Steam is down for routine maintenance every Tuesday.

#

Servers should be coming back any moment now.

wild crypt
#

It would be great if they managed to find the black screen error when leaving a game ..

signal phoenix
#

my game won't launch no matter how many times i click play from the steam games library. anyone know what's going on?

urban wren
#

Verify the files via steam then restart it

signal phoenix
#

@urban wren restart steam, right?

urban wren
#

Nah just verify the files and try restarting pubg

#

Steam has however had some updates

#

So a restart might fix some stuff

signal phoenix
#

verifying now. almost done

#

apparently i need to update geforce and windows as well. i'll restart my PC soon and let you know once i'm back online

urban wren
#

Ah yea nvidia had an update today

signal phoenix
#

well, i'm back online. let's see if all's good now

#

okay, it's up. hopefully it'll keep itself as is. thanks

austere silo
#

Whaaat

#

Awm 1 Bullet

#

Armor level 3

midnight halo
#

cant cancel matchmaking after started wtf PUBG?

paper delta
#

i need a troll kicked out of sr1

gritty fjord
#

!pubgl

burnt hamlet
#

hi i am having a problem atm when i get the prompt to change servers after 3 mins of waiting i am connecting to the RU server when i am in oc the next best server for me would be the SEA server as i get less ping compared to the RU server

odd sparrow
#

why im get 80 ping in ping8.8.8.8 -t. but get +120 ping in pubg pc

#

anyone can help me?

#

also i have 80 ping in pubg mobile

celest panther
#

@burnt hamlet Would you be able to send me a screenshot of the matchmaker offering to send you to RU?

red orchid
#

Can Koreans play games with people from other countries?

#

i mean pubg

weary warren
#

Yes

red orchid
#

@weary warren Is it possible to set up a game or a steam?

#

Can you tell me more about it?

weary warren
#

I'm sorry, I don't understand what it is you're asking.

grand crane
#

Hi i need help

#

I had problem here. I'm stuck at Failed to initialize STEAM.

#

What happen?

celest panther
#

Exit the game, restart steam, then relaunch the game.

grand crane
#

thanks

austere silo
#

@celest panther Hey Takari

quick turtle
signal phoenix
viral monolith
#

@quick turtle its not possible

urban wren
#

You can grab the tweets about updates and have them sent to discord. But you cant have the channel send another server the message without having the announcer in there.

stone heart
#

@signal phoenix "Verify integrity of game files" and it should work.

warped pumice
#

Why is my PUBG lagging after the latest small patch

placid moss
#

I have a problem with "the instruction at 0x00007FF662B4dAA0 referenced memory at 0x00000000000000. The memory could not read" on my PUBG PC

IDK how to fix it. I had googled many times but no solution

lapis cave
#

Hey guys, can anyone help? My mouse DPI keeps reseting when i turn pubg on

viral monolith
#

Hyy

#

I need help I can't play pubg

#

Be server in not running properly

#

6.1.100 2250C3

#

This error is show

#

Please help me guys 😭🙏

#

Hy

#

Anyone hear me ?

idle tree
#

!ts

regal vaporBOT
idle tree
#

Please go through these steps first. Step by step, without missing anything. Then, we can help you more

viral monolith
#

Step 3 I have some files missing

#

Like 26

idle tree
#

That'll be your issue

viral monolith
#

But I checked all

#

Now I finished and all done but new issue is come

#

Windows cannot access the specified device path or file

idle tree
#

Are you on a windows insider build?

viral monolith
#

Enterprise Insider preview

#

Eavuation copy build 18941

idle tree
#

That'll be why. BattlEye doesn't function correctly on insider builds

#

hasn't for a while

viral monolith
#

So what I can do next?

idle tree
#

Well, not much. You'd have to install a non-insiders windows build

viral monolith
#

Kk but I try to remove this Insider cuzz I cracked it

#

Does pubg support in Kali?😅 Kidding

cold perch
#

after my windows update the game surround has been reduced

#

any way to get it back to where it was normal?

burnt lynx
#

F7

signal phoenix
#

@stone heart i appreciate you trying to help but it shows you didn't visit the post stating i tried what you suggested just now

kind dock
#

does anyone here know how to fix the start button bug where it doesnt ready you up the start button is greyed out and you have to fully restart your game to try again?

#

pls @ me

celest panther
#

@kind dock Its a known issue. For now, restarting the game is the only workaround that I'm aware of

kind dock
#

i cri

torpid dust
#

gg

loud rose
#

taking forever to get in a match in sea server

#

happend to me twice in a day

heady wyvern
#

Anyone crashing mid game today? Ive had that weird mid game crash again, where you get a little white box which says “corrupted data”. Verified the files but no problem there

urban wren
heady wyvern
#

Hmmm. No its not that one. Its a little white box that appears in Windows i think. If i have it again ill make a screenshot or something

urban wren
#

Windows tells you you have corrupted files?

heady wyvern
#

Idk how to explain it. So ill come back if i got some screenshots if it happens again

urban wren
#

Sounds good. Let's hope it wont happen tho 🙂

heady wyvern
cursive pond
#

??

#

I want to open a custom room as a volunteer in the discordance of PUBGLITE. Which manager should I contact?

fallen gale
#

anyone know how to resolve the problem that the game only uses upto 50-60% of CPU and not even 60% GPU?

weary warren
#

We do not cover PUBG LITE in this Discord @cursive pond

#

!pclite

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG LITE.

Please visit the official PUBG LITE Discord server:
https://discordapp.com/invite/Rpmu6w3

celest panther
#

@fallen gale It depends entirely on your settings. The lower you set your graphical settings, the more work is shifted over to the CPU rather than the GPU

fallen gale
#

im on a custom medium-high setting tho

celest panther
#

PUBG doesn't often use 100% of your GPU unless you have a lower spec one, so your system specs come into play too

fallen gale
#

but the game usually use like 40-50% cpu and 50% gpu

celest panther
#

With my 6700k and GTX 1080, im usually around the 50% mark on ultra.

fallen gale
#

im running on i7 2600 with gtx 1060 6gb

celest panther
#

Bump up your graphics settings and you should start to see more GPU usage overal, which may also result in better visuals with little to no performance hit

#

However, keep in mind that some settings are more CPU bound than others. You just need to experiment with your setup to see what combination offers the best performance

midnight halo
#

no matchmaking in SEA server wtf?

#

@celest panther

#

help me

#

😦

celest panther
#

Can you be a little more specific about what you are experiencing?

midnight halo
#

match not found

#

estimated time 40 sec

#

no match in 2min -4min 😦

half lintel
#

is anything wrong with pubg sea server?

midnight halo
#

yes

#

server is down

#

cant find match

celest panther
#

I've seen a few players mention extended matchmaking times in SEA. I am asking the team now

#

Can you confirm which countries you are playing from?

midnight halo
#

Nepal

half lintel
#

Malaysia

limpid zinc
#

took more than 60 sec, after that auto canceled

#

pls fixed

midnight halo
#

yep same problem

#

sea server are totally down

half lintel
#

they ask me to switch region cannot be cancel..

midnight halo
#

i am ttrying with VPN and see what happens

plush ibex
#

hi guys

midnight halo
#

whytf are the pubg corp always breaking good game 😦

plush ibex
#

after the latest update i cant hear well

lavish solstice
#

aa randi ko ban haru geda gareko temi harule muji ho 29 euro ma bechne game ani sertver lai chaho k chusayara rakhe ko k muji ho

plush ibex
#

im talking a bout 48MB

#

the problem that if im looking right and someone is shooting at left i cant hear the shots well

#

i can hear the shots but so weak

#

so could ik if this porblem coming from PUBG or my headset?

midnight halo
#

PUBG Corp are messing with the game

#

it's not us

#

it's the,

#

them

plush ibex
#

k

fallen gale
#

there is any problem with match making at SEA server?

midnight halo
#

yup

#

servers are dead

celest panther
#

I have asked the team to look into it incase there are any other issues.

midnight halo
#

it is the only problem i am facing right now . Thanks for the support hope the game will be up fast 🙂

plush ibex
#

k anyone know how to fix my problem

#

?

celest panther
#

@plush ibex I've seen several people mention sound being odd recently.

#

What version of windows are you running (check the version and build number by opening the start menu, typing "winver" and pressing enter)

plush ibex
#

windows 10 version 1903(OS build 18362 . 356)

midnight halo
#

brooooooooooooo

#

fix it 😡😡😡😡😤😤😤😤😤

plush ibex
#

how?

midnight halo
#

idk i am telling to shit devs

plush ibex
#

k

celest panther
#

Most of those who have mentioned odd sound issues recently have all recently updated to that build number

#

Unfortunately you can't downgrade that to my knowledge.

#

One thing that was suggested is to change the audio quality down to cd quality from dvd quality - however this will interfer with ingame voice chat if you do

plush ibex
#

k thx u @celest panther

celest panther
#

Some have said that it appears to "revert" whatever change the update made

midnight halo
#

i have usb audio and i cant change to cd

celest panther
#

You can, its a windows output setting

midnight halo
#

what about server problem?

celest panther
#

As I mentioned previously, I have asked the relevant team to take a look

midnight halo
#

can find a single match in solo /duo/squad

#

cant even find a training 😂😂😂😂😂😂😂😂

#

where are the servers located in SEA??

full compass
#

sea server just now I can connect

#

I can finally connect now after maybe after 20 minutes

midnight halo
#

finally me too

#

just connected in duos 🙂

half lintel
#

already fix thanks @celest panther

reef cloud
#

What to do if we got an earraper in our channel??? @halcyon spruce @rancid verge @dense rover @indigo charm

#

Squad NR 17

#

@gleaming vector

#

Hes now in Squad number 10

viral monolith
#

Damn you must be really stupid to tag that many pubg staff

vivid shuttle
#

Hi, I'm wondering if you can give me some assistance? I have two accounts, one account is for my stats, and another is I screw off on. I recently changed my name and trying to use the old name on my other account but it says the nickname is still taken, do you know how long it takes before it comes available? @halcyon spruce @ocean shard

lapis cave
#

Hey guys, can anyone help me? My mouse PDI resets every 2-3 minutes when i play pubg. Please helpp

viral monolith
#

https://i.imgur.com/VVvmxYI.jpg I tried buying this pack but my money didnt go away and it says purchased so i cant click the button to buy it, anyone with a similar problem in the past, any solution?

stray coral
#

Help...sound in game is messed up for some reason...when i hear shootings on my left for example its really low...but when i look in the direction it becomes so damn loud
sometimes sound high then goes very low for no reason

steep forge
#

Help please I deactivated my Facebook so i want to unbind pubg account and link it to another facebook

coarse junco
#

!pubgm

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

main kite
#

hello i dont know why my pubg run only on 80 fps and down to 44 55

#

my pc this ssd and 1080TI and 16gb ram 3200hz i7 8086k

#

I've tried lots of guides nothing to help me

#

@tacit crow

#

@indigo charm

nimble warren
#

how do I report verbal harassment, do I have to record and post it or does your game record audio too?

urban wren
#

Ever seen anyone shoot someone through a tree?. I have a name for you guys to ban lol

#

Thatw as the fastest ban i've seen..

#

Took max 2 min 😄

muted bay
#

are u guys crashing alot on erangel?

#

every time i try to land in pochinki i crash at least once

thorn cedar
#

i suddenly can only hear sounds clearly in front of my point of view. anything to the sides or behind me is extremely muffled or not audible at all

#

i didn't change any settings and it was fine yesterday. stereo sound not surround

astral path
#

Hey im getting high ping in game in another games my ping is good but in pubg ping goes to 400 and stuck any solution for this??

desert summit
#

I need help
I lost my facebook Aacount now how I can login to PUBG MOBILE?

midnight halo
#

@celest panther i am experiencing huge fps loss after new windows update.......do you know what to do to fix this

#

?

urban wren
#

Check the notes of what was changed in the update and see if anything is related to the game

mellow lion
#

@thorn cedar Go into your windows sound settings and change it back to cd quality instead of dvd quality. Will fix the issue

vivid shuttle
#

Hi, I'm wondering if you can give me some assistance? I have two accounts, one account is for my stats, and another is I screw off on. I recently changed my name and trying to use the old name on my other account but it says the nickname is still taken, do you know how long it takes before it comes available?

midnight halo
#

why does my game crash when playing squad?

#

i need some assistance 😟😟😟☹️☹️☹️

urban wren
#

Why does it give me ban updates after EVERY GAME when PUBG has banned someone I reported? I mean.. I get it.. he hacks.. he's banned.. I dont need to get reminded..

celest panther
#

Player feedback requested that they be notified when their reports were successful

urban wren
#

Yes i udnerstand that

celest panther
#

Its a good way to demonstrate that reporting rule breakers actually has an effect

urban wren
#

But it dont have to remind em of the same guy multiple times

#

I think its 4 times now the last 3 hours

celest panther
#

Is it the exact same message each time, or is it different?

urban wren
#

Its the same guy. I dont need to get updated more than once about it and then one more time if they decide to ban him for a longer period

#

But update me about the same guy 4 times is overkill

celest panther
#

Same guy, perhaps. But is what you are being notified of the same thing?

urban wren
#

CCant tell atm. But the date of ban release is the same

celest panther
#

If you get repeated alerts, please check to see if its an identical notification. If thats the case, then I don't believe it should be occurring and you should let us know. If they are different, then there may be reason for it.

midnight halo
#

why does my game crash when playing squad?
i need some assistance 😟😟😟☹️☹️☹️

#

@celest panther

celest panther
#

!ts

regal vaporBOT
urban wren
#

I'll see what prt scr i can get and come back to ya later Taka

celest panther
#

Run through the troubleshooting guide first.

midnight halo
#

alright i will try

#

and @celest panther yesterday's problem has returned 😄

celest panther
#

Sorry, which problem?

midnight halo
#

server

#

match not finding

celest panther
#

I'll keep an eye out for additional mentions

midnight halo
#

@celest panther extended matchmaking time also

#

and why am i experencing fps drops after updating windows?? do you have any fix?

celest panther
#

At the moment the only suggestion is to downgrade windows back to 1809.

#

There have been several reports of issues with the most recent version. In those cases there is very little we can do until a fix is issued by microsoft.

midnight halo
#

and what about game crashing when landing ...soemtimes my game crashes right when landing

#

mostly in pai nan

celest panther
#

If it is happening repeatedly in the same spot, that suggests something wrong with your installation. While there is a known issue where players will sometimes crash or disconnect when landing, reports are intermittent and have no obvious pattern

vivid shuttle
#

@celest panther did you happen to see my message about the name change?

celest panther
#

@vivid shuttle Sorry, I didn't.

#

I'm unsure how long names are reserved for, but my guess is at least 30+ days

half lintel
#

SEA server problem again

midnight halo
#

YUP

#

tf is wrong with this game

#

20% packet loos

#

loss

limpid zinc
#

@celest panther sea server match making happen again, please fix asap

slim depot
#

also having issues with packet loss on SEA server and now my missions aren't updating when I do them

celest panther
#

Can you explain what is happening regarding matchmaking? Extended queue times, queues cancelling etc?

midnight halo
#

i told you its like yesterday....extended matchmaking and not finding match ....also packet loss

celest panther
#

Packet loss on upstream or downstream?

midnight halo
#

both

celest panther
#

I've reported it, waiting for a response.

midnight halo
#

yeah thanks ...it would be nice as today is my holiday and i cant enjoy it 😄

celest panther
#

Understandable

midnight halo
#

takarii where are you from again?

celest panther
#

EU

midnight halo
#

OK

astral path
#

Hey im getting high ping in game in another games my ping is good but in pubg ping goes to 400 and stuck any solution for this??

celest panther
#

Where abouts are you playing from and which region do you get placed in when playing??

north linden
#

hi

young stone
#

For those who would have made the last update of Windows there is a small problem related to the sound of the game (some sounds are too loud for example vehicles and footsteps are inaudible). To correct this problem, simply change the sampling rate from Windows, from Channel 2, 16 bits, 48000 Hz format to Channel 2, 16 bits, 44100 Hz.

astral path
#

@celest panther sea

#

and i check my net connection its also fine

midnight halo
#

why tf is war mode crashing

#

custom games are freaking crashing all the time

twin holly
#

I HIT EXPERT AND NOW I CANT GET ANY POINTS WHATS THE DEAL

plain stratus
#

any news regarding problems with launching pubg ?

fervent flower
#

where should I buy pub g steam or Microsoft store

mellow lion
#

Within the last 2 weeks I’ve begun crashing regularly. Before this is can’t remember when I last crashed. Nothing specific causes it to crash, just in game at random times it will crash. Is anyone else having the issue?

#

I5, GTX 1070

#

It is now happening every game

lost reef
#

I’ve been having random black dots when parachuting and some times while in buildings, was reading that Gsync can cause flickering while in game . Do you think the dots are related to gsync?

light latch
#

Can someone please change my nickname to "WalnutSack" so players can properly add me?

foggy violet
#

Anyone else dropping to 0 frames for 1-2 seconds randomly in game?

#

Was not experiencing this a week ago

midnight halo
#

this game has become shit from few days ...random crashing and longer matchmaking ......shit

urban wren
#

Its better today then earlier weeks... What issues do you have?

celest panther
#

@midnight halo I'm not seeing others reporting the same issues you are.

#

Did you run through the troubleshooting guide already?

#

!ts

regal vaporBOT
midnight halo
#

yeah i did

#

@celest panther random crashing is mostly in custom games

celest panther
#

Is it crashing to desktop or disconnecting you?

midnight halo
#

crashing to desktop

celest panther
#

what are your system specs, windows version and driver version?

midnight halo
#

lemme dm you the specs

wise burrow
#

how do you fix the mouse delay on pubg cause i have had it for a long time. I already tried install and uninstall pubg. Trouble shoot it. and nothing will work and help?

celest panther
#

Are you using nvidias new low latency drivers?

wise burrow
#

yes

celest panther
#

Disable the low latency portion, then retest

wise burrow
#

ok

#

it wont let me open nivada

wet marsh
#

Can someone help us? a guy named PinkChode. will not leave us alone in team room 4

#

leave and join 1000000 times also scream into mic

shy breach
#

when you will optimize the small circles in which there are enough people, i7-9700K at 65fps in a 5 circle with 55 live players @celest panther

urban wren
#

Well with an Intel HD 3000 you will get 5 fps..

#

No info given here

shy breach
#

they do not realize that the competitive pubg in question to performance is fatal ... so the scene does not progress

idle tree
#

No issues in the final circle with a 8660k/2070 shrugs

shy breach
#

competitive matches

#

5 circle with 55 live players

idle tree
#

I don't see the PEL or NPL teams complaining about frames shrugs

mental turtle
#

I need help

urban wren
#

Specify the issue please @mental turtle . Will be easier to help.,

lapis cave
#

Anyone please help me, my mouse DPI keeps reseting every 3-4mins when im playing PUBG

viral monolith
#

Logitech? @lapis cave

lapis cave
#

Deltaco

brisk flame
#

Hey, you have some problem with your FPS at the start of the game ?
Since the update, i've got lot of problem
I can't play the 2 firsts minutes of each game

viral monolith
#
  1. Disconnect all other mice
  2. If you have a "DPI-changing" button with 2 or more different senses, remove them so you only got one @lapis cave
viral monolith
#

Is anyone from sea server facing uncertain packet loss and high ping during the matches ?????

#

Plz mention and reply me.... Thank you guys

shy breach
#

@idle tree

viral monolith
#

@celest panther there is a glitch when you cant see number on your teammate and he is not listen in bottom left corner

#

listed*

celest panther
#

We are aware and it is being looked in to

viral monolith
#

okay

main kite
#

need help my pc 1080TI 16gb ram i78086K

#

80 FPS and down to 20 30

#

and all very low in game

#

pls help me

pallid zodiac
#

Does fpp work on ps4?

#

Cant ever seem to find a match

analog hollow
#

br

urban wren
#

Who is this frog?

tiny atlas
#

Hey can I have my nickname changed please? My in game name is Domo_Kun.

urban wren
#

You could edit your profile in discord app

#

User Settings, My Account, Edit

#

Like such.

celest panther
#

@idle tangle If you feel you were unfairly banned, please raise an appeal with our support team.

#

!appeal

regal vaporBOT
merry creek
#

When I play ، the game stops on loading ,and enters a match when the plane comes down or in half ! Any solu plzz ??

viral monolith
#

@merry creek buy ssd

abstract stag
#

Hello there, anyone understand or know how to fix PUBG not launching?

urban wren
#

Verify the files

mental dust
#

Is the program called Haste is banneble?

idle tree
#

Don't waste your time on software like that. In the end it's worthless and won't do jack shit for your network / ping / lag etc

#

All it does it re-route your traffic to their servers. So depending on how far away it is, you might even get worse connection.

autumn ridge
#

hi help me please My account hacked indian hacker help me please

coarse junco
#

what account? steam?

autumn ridge
#

no steam login pubg Account

urban wren
#

Same troll from eysterday.

#

"My pubg was blocked 10 years ago" lol

idle tree
#

Pretty hard to help people who don't speak much english, tho. In regards to @autumn ridge - you can raise a support ticket and it'll be looked into

#

!appeal

regal vaporBOT
undone kernel
#

Theres a little bug in the game where the winchester doesnt load a bullet. Died numerous times. It's similar to the bolt action and shotgun bug a while ago

pastel mortar
#

My computer restarts when i play pubg anyone have a clue why?

idle tree
#

Nope

#

first try our Troubleshooting guide :)

#

!ts

regal vaporBOT
pastel mortar
#

ok thx

void reef
#

Tell the dev team to fix the bug where you can't see your breath. It's annoying af while trying to swim.

idle tree
#

Already a known issue 👍

main kite
#

I need help my pc 1080ti 16gb ram 3200 i7 8086k and i get 80 fps and it down to 40

void reef
#

don't play with everything on ultra and don't play vikendi.

idle tree
#

Could be a driver issue tbh

#

!ts

regal vaporBOT
idle tree
#

@main kite go through those ^

undone kernel
#

is map selecting coming back?

lapis cave
idle tree
#

Only if and when player population in certain regions becomes sustainable @undone kernel

#

Until then, the team are constantly monitoring it

undone kernel
#

Thanks

coral latch
#

Why can´t I change my Nickname?

coarse junco
#

you can tell me your new name and can change it for you

#

Have you taken a look at this?

#

!ts @viral monolith

regal vaporBOT
stray coral
#

The game sound just became terrible out of nowhere! when someone is shooting me from the back/side...i hear as the shots are being shot from like a long distance...but when I turn around it becomes SO LOUD.

molten vapor
#

My friend is having this issue where he loads the game fine but when he loads into a game. the icon in the bottom right which displays the PUBG icon doesnt move and his pc locks up. Fresh install of windows, fresh install of a game. Someone HELP

#

And yes before you even say it. We've looked at the TS

quick sigil
#

can u please allow nickname change cause i have to send my in game name to them everytime cause this name wasn't available in game (if not please change my nickname to The-T-Wrex)

elder ocean
#

Been getting a flicker/studder Anyone get this ?

elder ocean
#

Guess not

celest panther
#

@stray coral which version of Windows are you running? Microsoft made some sound changes in 1903 which appears to be causing some issues.

stray coral
#

@celest panther yes i am using 1903.

#

@viral monolith I will try that thanks

stray coral
#

Guys sound problem solved, the solution is to uninstall windows 10 update 1903.

elder ocean
#

still needing help guys

#

getting big studders in aussie servers

dense hornet
#

Whene the season end? Write me date please.

obtuse lagoon
#

@stray coral how you uninstall update 1903 ? I wave a same problem

stray coral
#

@obtuse lagoon google it

urban wren
#

@obtuse lagoon Press Windows + I to Open Settings.
Click on Update & Security, Then Recovery.
Under “Go back to the previous version of Windows 10,” click the Get started button.

obtuse lagoon
#

problem is i have only 2 option ....to get new windows or to restart

#

i dont have Go back to the previous version of Windows 10

young stone
#

Anyone know how to mark an location in the minimap without opening the map ?

weary warren
#

on PC it's Insert

young stone
#

In default ? There is a way to change this key ?

weary warren
#

Yes, you can change it in your bindings

young stone
#

Mark my location i guess

#

but, how i can mark a building (example, they are ennemies)

#

I would like to mark them on the map

#

Like quick marker

weary warren
#

Radio Message

#

Have a look down the patch notes here.

young stone
#

Ookay, it worked thanks 🙂

merry creek
#

how too fix the crash on the game

#

?

wheat halo
#

How to see who’s on Xbox?

viral monolith
#

@merry creek try verifying steam files

shy breach
#

tomorrow patch notes?

elder ocean
#

So still getting this lag on 1440p

#

1080p seams to be fine

elder ocean
#

Game has started to flicker the least few days I’ve checked all the common faults with ping FPS also heat on cpu and gpu
I’m running an i7 8800k with 32gb ram rtx2080 never had a problem Onley dose it on pub g seams worse on 1440p then 1080p
I’ve done a full reset of pc windows 10 and reninstslled steem with pubg and also all the drivers are current runs battlefield 5 and other games mint at 2k res

idle tree
#

When it happens again can you get a video of it? @elder ocean

elder ocean
#

Sure can I’ll get one for ya In about 1 hr

idle tree
#

Cheers!

sterile sandal
#

How to unban my account

weary warren
#

!appeal

regal vaporBOT
undone snow
#

the game is locked in my waiting screen... I restarted my computer, uninstalled and reinstalled.. and nothing. How to get it to work?

urban wren
#

Waiting as in "Loading Match" ?

weary warren
#

@undone snow Hey, sorry that you're having an issue.

#

When possible, please supply us with more information about the waiting screen that you have mentioned. A screenshot would be best, thanks!

cosmic ice
#

Game Crashing issue has been rised again.... again i am crashing at hot drop places Bootcamp and all camps What should i do?

weary warren
#

Hi @cosmic ice, you have reported crashing to us multiple times, but I noticed that you said this previously. One thing let me add that yesterday one of my RAM has been burned in ram slot... but i was facing this issue before the RAM incident.

#

It's likely that your game crashing under high load is due to a damaged RAM module.

void reef
#

Sometimes I crash right after landind, but I have 16 gb of ram, but the game never uses more than 9gb.

cosmic ice
#

wow .. Soo Glad that you noticed my Crashing reports and bcz i try everytime to report crashes ....
by the way i already Changed my Mobo and Rams to a fully new one ... but still i am facing crashing issue.

#

@void reef this is exact crashing i am facing ingame.

urban wren
#

I believe the crashing at landing is to do with the Winver 1903

shut shadow
#

I've been having some serious input lag lately. I'll move my mouse to look around and it will take a good 2 seconds for my character to start to do the action . Same with moving around.

#

The game is unplayable for me right now

#

Which sucks.

weary warren
#

2 seconds is a very long time, do you have a video or recording which demonstrates this input lag?

#

Given the time you state, it's likely that this is an issue with your hardware or PC software.

plain stratus
#

there are worse mouse lags... 10-30s but that is already reported on forums

urban wren
#

10 - 30 sec is not a mouse lag.. thats another lag..

plain stratus
#

@urban wren if lowering of polling rate helps it is mouse lag...

urban wren
#

Never heard of anyone having above 5 sec mouse lag.. Seems very few has it

void reef
#

Someone from the mods asked me to send them proof about the bug where you can't see your teammates, but they are there. I can send it to someone if you'd like.

celest panther
#

@void reef you can send it to me

river acorn
#

"Your game client will now close due to the failure of initializing of Anti cheat solution." Done all possible solutions, none worked.

viral monolith
#

@river acorn have you tried to verify steam files

river acorn
#

yes.

wise heart
#

Have you uninstalled and reinstalled pubg? I know it sucks but if you did everything else then that seems to be your only choice.

patent condor
#

I run into a little bit of a problem on Xbox in the training mode on top of the hill and nearest to where all the cars are that mountain I tried to get on top of it and I got stuck in the flying the mode

compact iron
#

Does anyone have support

wind turret
#

hello : )

shy breach
#

tomorrow patch notes¿

drifting summit
#

Ever since me and my friend did a NVIDIA driver update, PUBG has these awful “lag” like spikes every few seconds. Anybody know what this may be?

viral monolith
#

Is there a row in the settings called "Anti-lag" or something similar? @drifting summit

eternal token
#

so i cant even get into a match without pubg crashing on me

viral monolith
#

Lower your gpahics

keen lodge
#

hey ... i can't use the voice chat in PUBG i can't hear anything nor speak to anyone !

lean fulcrum
#

plz help in pubg server list website its showing that i m getting around 60 ping from singapore sever but ingame i m getting 160 ping i dont know what is wrong people from my state are also getting the same problem

celest panther
#

Those websites are inaccurate

#

Where are you playing from?

exotic tinsel
#

@lean fulcrum Which website

heady wyvern
#

Ive been having packet loss issues for some time now. I can still play the game but its kind of frustrating! I live in the Netherlands and everything is fine on my end, I also know there have been issues with packet loss in Germany and i also know SomaPubg has been tweeting about it. BUT i feel there could be better communication for everyone else that has this problem! Can i please get a response ?

cosmic ice
#

Why the DirectX folder is Empty in my PUBG folder? I want to Install it because some .dll Files are missing from Directory ..

urban wren
#

Verify the files from steam

heady wyvern
#

I take it ^ this is a response to @cosmic ice?

urban wren
#

Try reinstalling directx and reboot

viral monolith
#

When will PUBG launch Middle East Servers? Fortnite already launched it 😦

weary warren
#

@heady wyvern Can you give us more detailed information about your issue?

#

Such as your platform (PC, Xbox, PS4), connection type (wired, unwired), ISP, Cable/ADSL/other.

#

I'm based in the Amsterdam office and I'm not getting any noticeable packet loss on PC. But if it's on console I can check that to verify.

heady wyvern
#

@weary warren no its on PC, glassfibre internet, wired, ISP is KPN The packet loss is not constant, but almost every game i get spikes between 1 and 10% (download) packet loss, There are games when its not so bad and i only get between 1 and 3%.

weary warren
#

If it's download then it's likely a routing, connection or even possibly a hardware issue

#

I'm also on KPN and I'm not seeing packetloss like you are.

heady wyvern
#

So what can i do to check whats the problem ?

heady wyvern
#

@weary warren Is there any way I can make sure that there is in fact a problem on my end?

#

I would really appreciate it. Im a massive Pubg fan, have almost 3000hours played on live servers and would give anything to have it fixed! @weary warren

weary warren
#

Hey, I understand you want to get this fixed, but please don't tag me multiple times.

#

I will reply once I have an answer.

heady wyvern
#

Ow sorry my bad

weary warren
#

We cannot really test for download packetloss, and I can't think of a test which would give accurate results.

#

We're not seeing this reported on a large scale which would indicate issues with our servers

heady wyvern
#

Ive read about the packet loss issues they had in Germany I thought my issue had something to do with that. So another thing i can try is to get a new modem from KPN (if possible)? But after that im running out of ideas on my end

weary warren
#

Different issue completely, sorry!

#

That issue was a specific to that ISP, not related to KPN in any way.

viral monolith
#

@weary warren Any idea when will Middle East server will be coming

weary warren
#

No, I have no visibility on the opening or closing of servers.

heady wyvern
#

Ok, Well, its not like the game is unplayable for me, its just a little frustrating seeing those packet loss numbers fluctuate so much I want to thank you very much for talking to me, i want to apologize again for the multiple tags, i just got a little excited about talking to someone about it finallybrkFive brkHeart thanks again

weary warren
#

No worries buddy, hopefully it's only temporary and it'll sort itself out.

#

If not I'll probably start seeing it happening to me as well .

heady wyvern
#

Well it was never a problem before. Started about i’d say 6 months ago. And sometimes it is fine. There are however a lot of times i get the red Numbers and flashing red globe

viral monolith
#

@weary warren Thank you so much.. I thought you would be knowing anything as AWS are available in Middle east too.. so i dont think so its too much of a problem now as fortnite has already launched their servers in Middle east

weary warren
#

@heady wyvern Nothing major was changed 6 months ago which would have caused this to happen. :/

heady wyvern
#

Makes it all very weird, ill try and change some cables and maybe try to get a new modem from KPN. Its the best i can do. What makes it weird for me is that my internet connection seems fine

#

Anyway thanks again

winged finch
#

haw i fix drop frame

alpine harbor
#

i am having a sound bug where if someone is shooting infront me i can hear there shots
if i face the other way the shots are so faint i cant even hear them

quick chasm
#

@alpine harbor recent windows update has made changes to default sound settings for some users, check your audio format for your headset is set to 16bit 44100Hz cd quality and also check that your enhancements are turned off.

alpine harbor
#

yeah i just uninstalled the updates that came today. lets see

quick chasm
#

Update that did that did not come in today, its already a few days old

alpine harbor
#

oh. okay ill check that.

#

@quick chasm i just uninstalled the updates that came on 18 sep and after that the sound is fine for me

quick chasm
#

:+1:

winged finch
#

@quick chasm i need solution to the drpo frame i have gtx 1070ti

stone heart
#

@winged finch What other specs do you have?

shy breach
#

"Minor performance optimizations that will improve FPS in areas where many players are in close proximity to one another" -- Does this improve fps in competitive? in small circles with many people? @quick chasm @celest panther

halcyon socket
#

Anyone experience a bug? .. "Your Report(s) have an update" .. keeps repeating over and over again (yes, same user) .. also, when i tried to load game .. it just wouldn't launch 2 or 3 times .. but then 3rd or 4th times .. it's launched .. freshly formatted and still getting that same issues even before I formatted my pc last week... anyone know? - Steam verified 100% fine.

viral monolith
#

Wtf, Im trying to watch a replay of a cheater and report him. But for some reason I instantly lock in on a team mate whenever he spawns, dies, etc. Even when i press to go from 3rd to fpp i jump straight to my team mate - Not myself, my team mate.

rose escarp
#

meraba bir oyuncuya ihtiyac duyan varsa takima katilmak isderim saayqilar

lofty aspen
#

KETCHUPOvO = obvius cheater but not baned with 300 games ( Walhack + aimbot )

untold kiln
#

hello Guys what i can make if my acc get band and i dotn play with any hack

#

@modest marlin

distant vigil
#

hey anyone know how to solve directx 11 version 10 error, it says i need to update although i have it as it stastes in my direct x version checker?

wheat herald
#

Please help me
Hello.
On September 12 at 11.30 o'clock the game is updated
saw and downloaded an average of 100 mb after downloading a download of 45 mb
He continued to make more. Then, as always, through my Facebook account
When entering the game, I saw the information screen that my account was blocked.
I have never had any use of cheating or any illegal behavior. Most
I entered last match and the first career information is available. Average
I had an account watching. I don't know why I'm blocked and
I think there is error or system error. Get my account back
I want. I'd appreciate it if you helped. Goodnight.

Account Name: KemalTgn
Check-in date is 9 September

undone snow
#

I want to share my screenshot as requested but I cannot seem to upload pictures to this channel?

inner plume
#

hello everybody
😀

plain stratus
#

@arctic dust what about is your post ?

weary warren
#

@wheat herald No-one here can help with an account ban.

#

!appeal

regal vaporBOT
dire zenith
#

I have an issue where i cant load into a match but i hear the audio.

celest panther
#

If you can hear the audio that suggests you are still loading in.

#

Do you ever make it into the match or is it just constant load screen?

abstract stag
#

Anyone able to help me with the answer to why my PUBG won't load?

weary warren
#

If you share all the details of your issue here someone will respond when they're available.

limpid crystal
#

Did anyone lag?

#

Pubg is now very lag

vernal elk
#

Александр Игонин
#6198 is trolling, has been following me and trolling. Any Moderator help?

solid veldt
#

hello I'm new here

#

I need help, please

urban wren
#

Would be helpful to know what exactly you need help with

digital lintel
#

So im trying to change my nickname to Zez but it wont let me like it doesnt go against any of the guidelines in the rules of conduct so any insight on this would be great

coarse arrow
#

Any ADM can please, do a webhook on discord in the pc updates and general announcements? so i can integrate on my server?

dire zenith
#

@celest panther i never load in

solid mortar
#

!nividia

dire zenith
#

Wait what

solid mortar
#

What

dire zenith
#

!nividia

#

?

viral monolith
#

Can someone tell me when are the Middle East servers coming in PUBG? @wheat gazelle

dense patrol
#

I don't know if Bluehole fixed the issue or if switching to the Steam client beta did it, but I don't have the excessively long load times back to lobby after a match now. cheers

weary warren
#

@viral monolith We've spoken about this multiple times, please do not continue to ask the same questions over and over again.

untold kiln
#

@everyone where i can asking for blocked acc?

weary warren
#

!appeal

regal vaporBOT
viral monolith
#

@weary warren I didn't get any answers.. thats why I am asking

weary warren
#

If we decide to add Middle East servers there will be an announcement from official channels and on our website.

viral monolith
#

Okay.. the reason I am asking here that maybe you know if there is going to be servers added or no

#

secondly why doesn't PUBG Corp doesnt care about the community??

weary warren
#

As I said above, any news related to the opening of new servers will be shared from official accounts.

#

What makes you believe we do not care about the community?

viral monolith
#

coz ppl in Pakistan/India or part of our side of the world play on over 100 ping , is that good? I am currently getting 200 ping just coz there are no middle east servers , if there were middle east servers, ppl on our side of the world would be playing at 50-60 ping which is good enough..

weary warren
#

High ping doesn't mean that we don't care. We assess the size of each region, according to how many players there are, and then make server decisions based on that data.

#

As this isn't a direct support related question, I would suggest posting on the forums if you want to carry on this discussion.

viral monolith
#

really? you use AWS servers and they have launched in middle east.. your competitor (Fortnite) has already launched middle east servers why wouldn't you do it?

weary warren
#

Please read above 🙂

viral monolith
#

anyways, its useless talking about it as I know it really doesn't matter

#

sorry for bothering.

solid mortar
#

can i have some nvidia settings pls

celest panther
#

@solid mortar What do you mean exactly?

solid mortar
#

like global and program settings

celest panther
#

Sorry, that is something you will need to locate elsewhere. This channel is for help relating to PUBG

#

Specifically troubleshooting issues.

solid mortar
#

yes this is about pubg nvidia settings

#

bc i lag a ton more that i did

celest panther
#

Your best bet is your favorite search engine if you are looking for specific Nvidia settings.

solid mortar
#

ok thank u

#

i am talking about nvidia control panel

#

LOL

celest panther
#

Please see my previous message about this channel being related to PUBG troubleshooting

solid mortar
#

OK sorry but ive done your troubleshooting and i think nvidia would really help ppl

#

with lag

celest panther
#

I think you are misunderstanding what I mean.

#

If you wish to locate specific settings for the nvidia control panel, you will need to find them using your favorite search engine

solid mortar
#

ok im going on line and doing what you've told me but i do think it would be a good idea to have that on this sever

celest panther
#

Settings are different depending on the system setup

solid mortar
#

ok

celest panther
#

So there is no one specific set that works for everyone

solid mortar
#

bc of differnt gpus or bc amd and GTX stuff

celest panther
#

Both

solid mortar
#

so a 1060 and a 1080 would have diffrent ones ?

drifting viper
#

what can i do if i forget my email on pubg mobile ??

urban wren
#

!pubgm

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

drifting viper
#

thanks bro 😍

vernal elk
#

squad room 11 needs 2 more

coarse junco
#

!lf

regal vaporBOT
shy breach
#

Why do my fps go so bad in small circles with enough people?

subtle quiver
#

how can i know which server am i? and can i change it?

open merlin
#

новичок ищет компаньонов

opal pebble
#

I have a freind in pubg that invited me to play with him but it says offline in the team, but on my freind list it says playing? Is he offline or just playing in a game?

urban wren
#

That is usually occurring when the steam profile is set to a more private status. Tell your friend to set his profile as public.

viral monolith
#

any update on pubg for insider builds?

#

well

#

eac that is since not really pubgs fault or whatever anticheat it is

timid spear
#

I want pubg mobile discord invitation

signal trail
#

!pubgm

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

stray cape
#

앙기모찌

subtle quiver
#

how can i know which server am i? and can i change it?

ocean raft
#

am sure it tells you in the bottom right hand side under you`re map and no i dont think you can change it!.

subtle quiver
#

ok thanks

maiden garnet
#

oki

zealous rain
#

keep getting insta killed and i mean 0.01s with a micro uzi, my ping is good but not them

#

and when you go in replay they shoot me for 1s+ but on my screen, nah

viral monolith
#

are the lfg channels for all platforms?

stone heart
#

I'd assume so. Just remember to state what platform you're looking to play on.

tough harbor
#

unfortunately this is not the place for such request.

steady narwhal
#

sorry 😦

stray cape
#

ang gimzzi

leaden haven
#

hey guys,will my setup be able to not drop below 60 fps in low settings ? i have 1050ti,16gb ram,ryzen 5 and im waiting for an aoc 27 144hz 1ms monitor

celest panther
#

You may struggle with that GPU. You won't see much gaming benefit of a 144hz monitor with FPS that low

urban wren
#

1050ti is a beast. Not beast enough however imo. I used it during release but was happily satisfied upgrading to the 1060

dense cove
#

hello i need help!!! pubg crash after every match please help

leaden haven
#

i used to play with a worst build with 750ti and i5 4460 and 8gb ram i think i will like with the current build,but i will upgrade in future gpu and cpu,thanks guys

viral monolith
#

heey

#

i have banned without rason how can u help me ?

coarse junco
#

!appeal

regal vaporBOT
modest quartz
#

Hello please help

dry ingot
#

What's wrong?

modest quartz
#

My account has been hacked. The name has changed

#

what should I do

dry ingot
#

Hmmmmm

#

I dunno

celest panther
#

@modest quartz Which platform do you play on?

modest quartz
#

Vietnamese

#

I am linking the account to the beautiful and beautiful

halcyon socket
#

Wondered if DLSS is supported yet on PUBG? If so, how do I enable it? - did google but something mentioned about editing the game file, i rather not to do it but wondered if it's the only way to do it or what?

pastel flame
#

Help, i having game issue! lag spike upon getting shot any fix please ?

thin egret
#

How to download pubg mobile on pc without paying and without emulator

#

Is there any way

coarse junco
#

!pubgm

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

queen yew
#

hey guys. anyone knows how to install pubg on mac os ??

idle tree
#

You can't.

#

PUBG doesn't support any OS other than Windows officially

celest panther
#

@halcyon socket DLSS is not currently supported, however we still plan to add it in as far as I'm aware

queen yew
#

@idle tree okay thanks

cosmic ice
#

After updating the window i am facing the issue in a Game Voice chat... they cant hear me but i can hear them... I think there is someting issue with 14400htz or something like this in window sound setting ? please tell me full procedure?

weary warren
frank vapor
#

I wanna refund the game

#

Steam won’t do it because I played for 3 hours but I was hoping that the actual support for pubg would

#

Private message me or let me know here thanks

plain stratus
#

don't think so

stone heart
frank vapor
#

Steam is a bad meme

#

They don’t refund anything over 2 hours and I’m at 3

stone heart
#

Then you're not qualified for a refund, sorry.

grand furnace
#

actually they did refund when i had 3hrs of playtime in the walking dead s3

#

u never know if they refund.

celest panther
#

They let you know if a refund is successful or not

#

You just need to check the status of your request

urban wren
#

Less than two hours and ownership of 2 weeks = refund.Other than that.. Lucky.

viral monolith
#

when

zenith parcel
#

1500 hours logged, why is there always something broken!??? today its not letting me join games and telling me battle eye service is not working properly

urban wren
#

I just did.

#

!appeal

regal vaporBOT
worldly drift
south wigeon
#

!help

ivory bobcat
#

WTF

#

you'have been permanently banned in BUGg Steam by BattlEye on behalf of the game developer.

#

I didn't even play

#

I'm a bot i this fucking game!

#

WHY

#

you ban me

#

for no reason

#

😫

weary warren
#

!appeal @ivory bobcat

regal vaporBOT
ivory bobcat
#

😫

modern moon
#

please give me back my account, I have got banned in PUBG Lite for 100 y without cheat I swear and I was recording

#

I still have the video

weary warren
#

!appeal @modern moon

regal vaporBOT
modern moon
#

I opened up Pubg lite this morning as usual and start recording, I had an isssue with recording software so I minimized Pubg and set it to screen recording I entered the lobby then suddenly I got .. banned

celest panther
#

Please visit the link provided above and submit an appeal if you think the ban was issued incorrectly.

#

We do not discuss bans on discord.

modern moon
#

Ok thank you

chilly pulsar
#

help me

weary warren
#

Please let us know what you need help with and we can see what we can do.

merry wren
#

is there any way to change the nickname in this server?

idle tree
#

Ask one of the blue, or green peeps nicely/politely and they'll do it for you

merry wren
#

thank you 🙂

zealous rain
#

The new foot step volume graph is stupid in my opinion, you cant approximate there distance because the sound doesn't change as much depending on distance. And im having problems where lets say im behind a small exterior wall i wont hear some one coming towards me until hes like 10m away

#

it shouldn't instantly start making noise at 40m

#

just at less not have it start at 40m and instantly go to 50% volume

viral monolith
#

Hello

urban wren
#

@merry wren you can change it yourself if you are on PC (Not sure how the mobile works).. If you use a login to be here.

celest panther
#

It's not something we are exploring at this time.

regal vaporBOT
shy breach
#

a doubt, is it very complicated to put the sanhok loot in erangel? 0 ar´s in 4 houses

celest panther
#

Random is still random

#

You could loot 10 houses and not find what you want, or 5 and come out fully kitted.

primal prawn
#

i didnt download the game yet ..

#

is OC OCE ?

tacit crow
#

Correct @primal prawn

south wigeon
#

Can I purchase pubg PC from save key website?

quartz robin
#

no

fluid charm
#

Hey

#

PUBG is infected with cheaters....

#

All days

#

Is boring....

sand steppe
#

when does the server open?

#

anybody knows?

celest panther
#

We will make an announcement when they are back online.

sand steppe
#

thank you You're doing a great job.

cosmic ice
#

I got 12 Gb Update of my game whereas my mates got 6gb only? How can i fix this? internal file issue maybe or what?

celest panther
#

Sounds like steam encountered issues with checksums when it downloaded the update so needed to redownload it.

cloud hinge
#

After a match i'm stuck in the loading screen

#

It's annoying to open up task manager everytime i finish the game

ocean raft
#

yeh i just had the same as above come on devs sort it!...

celest panther
#

Can you screenshot the screen you get and send it to me?

ocean raft
#

nah the game just locks up cant do anything

hollow aspen
#

cant even end task it cause i usr fullscreen, and it hijacks the screen, had to sign out and back in to windows to end task...

celest panther
#

What are your system specs, GPU driver version and windows version including build number?

ocean raft
#

dont blame them i have a very high end pc and it never did it b4 this update come on man

celest panther
#

Irrespective of that, I still need to collect information.

hollow aspen
#

when you end match, it hangs on the loading screen, but does not go back to lobby. Only way is to end task PUGB....

#

could it be a server issue?

celest panther
#

Can you provide me with the details I requested?

cloud hinge
#

Bro latest nvidia driver gtx 1080 ti windows 10

ocean raft
#

there is no leave match option the game just locks up

celest panther
#

@cloud hinge Please provide all of the information I requested

cloud hinge
#

i just did what else do you need?

celest panther
#

What are your system specs, GPU driver version and windows version including build number?

cloud hinge
#

do you read?

#

what

#

latest drivers

celest panther
#

Im looking for numbers

mossy crystal
#

Same here guys 1080ti and game dies after ending match loading screen back to lobby

#

i cant even end task i have to restart

hollow aspen
#

nvidia 436.30 driver latest. RTX2080Ti, win 10 1903, OS build, 18362.356

restive magnet
#

Why Name is unknown and no character is displaying?

valid wagon
#

Hey just wanna chime in and say I've got the same issue, game locks up after exiting lobby.
Nvidia RTX 2080TI, 436.60, Windows 10 v1903, 18362.356
Had to exit game via Task Manager.

wet lynx
#

Game is crashing after each game

#

RTX 2080ti win 10

#

17763.737

midnight halo
#

not responding after each game ....shit game

#

shit ...always shit after shit update

heady wyvern
#

Hello regarding to the packet loss issues i have. My ISP asks if i can pingplot the ip adresses from the pubg servers. Can i look them up anywhere?

shy breach
#

my game crash

viral monolith
#

CRASH 24/7

#

xD

#

Teleporting Cars and boats

midnight halo
#

shit game

viral monolith
#

:DDDDDDDDDDDDDDDDDDDDDDDDD

#

fix 1 bug and add more 15

midnight halo
#

yup

midnight halo
#

straight fall after jumping 'W' not working

celest panther
#

Were you sprinting as you entered the plane?

midnight halo
#

idk

#

i dont think so

celest panther
#

Do you use toggle sprint?

elder carbon
#

hi

lone chasm
#

does anyone else get the érror 'fail to authenticate from external provider'?

maiden garnet
#

lol

#

l

heady wyvern
#

Anyone else having problems finding random duo or squad teammates ?

lone chasm
#

yeah every single game only with one other dude in squad

#

really annoying

abstract stag
#

Anyone else having the "Fail to authenticate from external provide" appear when trying to get ingame?

viral monolith
#

I'm getting the same mistake right now. @abstract stag

#

now I was able to enter.

stone heart
#

That usually happens when there's an issue communicating with steam

valid wagon
#

And back

prime otter
#

"Fail to authenticate from external provide" when can we expect this to get solved

stone heart
#

@prime otter It's steam having issues, going down and up. There's nothing the PUBG Team can do about it I'm afraid.

woeful kelp
#

Okay really, i love pubg but damn this update made the sound even worse then before i cant believe this is possible the sound is so freaking bad i am rlly mad of this, what are ur devs doing guys like rlly ? u got billions of euro try to fix it pls.

stone heart
#

@woeful kelp What issue do you have with the new sound?

cosmic ice
#

I missed the OLD sound please PUBG Dev. PARDON please. fix this issue , the new sound system is so broken that sometime the footstep sound went off even when the enemy is in the same house with me. Totally OFF no footstep but i can hear gunshot only.

stone heart
#

!bugreport

regal vaporBOT
cosmic ice
#

I submit a Ticket ... So its okay to submit a ticket as well? Using Bugs report in ticket.

pastel flame
#

need help, PUBG freezed when get shot how can i fix it ?

shy breach
quartz gull
#

Oh nice so there are no sounds of grenades falling on the floor now 😄 gg bois nice update

pulsar rose
#

I just got banned with no explanation as to why? Is there anything I can do outside of putting in a support ticket? I'm not sure what I could've done wrong. I've used the same hardware and software setup for like 6 months and it's never been an issue until I get on during the new patch.

celest panther
#

!appeal @pulsar rose

regal vaporBOT
celest panther
#

We don't discuss bans on discord.

pulsar rose
#

Okay thanks @celest panther

subtle quiver
#

when i try to invite a friend it says the user cannot recive this invite right now. does anyone knows how to solve it?

viral monolith
#

!ticket

#

!new

#

!help

#

!support

regal vaporBOT
west ember
#

no goog

shy breach
#

audio dead, confirmed

mossy dome
#

This is the worst update.

frigid trellis
#

glad im not the only one thinking audio is fluffed up

grim kite
#

The sounds are so bad with the footsteps 😦

frigid trellis
#

maybe if the test server wasn't impossible to play Asian servers people would point out how bad the sound is pepeIdk

drowsy acorn
#

nice crashes am done

mossy dome
#

I am crashing too.

#

The sounds is horrible, unplayable for me.

drowsy acorn
#

last time they just kicked me out without crash report which is even worse

#

almost 3 years old game already do something for god sake
pubg is dying

near egret
urban wren
#

What is that.. Mobile? Lite?

stone heart
#

!pubgm @near egret

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

thorny quiver
#

Help

#

can't connect to discord voice chats

#

constantly saying rtc connecting

#

only this discord is affected

urban wren
#

Kill discord with task manager and restart it.

modern belfry
#

Can somebody tell me what is wrong with PUBG pkt loss all of a sudden ?

#

I mean.. after this new update my pkt loss hits like 70%

#

40.. and so on

#

Anyone have upload pkt loss problems ?

urban wren
#

Some. But not anything relating to update what I know.

modern belfry
#

I didn't had any problems with upload pkt loss at all... Now after upd it hits even 70%

#

game starts to lag and stuff

urban wren
#

Every game of after a few games?

modern belfry
#
  • strange bug when you jump out of plane.. character doesn't fly freely it goes straight down for few seconds till you are able to pull it up
#

every game

#

for pkt loss..

jump out bugg sometimes random

urban wren
#

More people have reported the issue when leaving the plane. I believe this is something they are looking at atm.

#

Might be a boring way to check.. But restart your router fully and see if it changes anything.

modern belfry
#

I don't think that's the case but I will try that sometimes.. I don't know

#

My friend gets the same problem so..

#

I'm not alone atm

urban wren
#

Well a try is a try.

#

Even if you're not the only one with the problem, the problem also does not seem to be an issue with everyone.

#

So either its a spec issue, bug or not, or it may be a ping related issue

modern belfry
#

ight

undone kernel
#

Hey I just encountered a bug. When I drop out of the plane, and hold w it sends me streight down like I'm diving

urban wren
#

I believe this issue is being looked at at this time.

lost reef
#

Played all day today , on a couple of matches while running up stairs the speed doubled and I hauled ass up the stairs?

#

And also had the parachute dive bug

stone heart
#

@undone kernel Press/Tap SHIFT and it should return to normal.

undone kernel
#

I know. Its just an annoying bug. Thx.

hot kraken
#

with the pubg update, it won't complete, just stuck on "updating"

near kayak
#

I like the new lion head mask in PUBG mobile

fiery tendon
#

Hey gang, we're getting a lot of reports of people disconnecting during games in the PUBG REDDIT discord- including whole squads to NA servers tonight.

#

I'm not sure who to contact when the EU CMs have all gone to bed

#

also ^

urban wren
#

Troll hour starts when the cats are asleep

modest cove
#

i bought the skeleton crate but it didnt give it to me

tawdry ermine
#

why dont you just make pc role and consol role

#

so you can ping the specific roles

#

when theres an update

#

no point in pinging a pc player about console updates right?

blazing carbon
#

Anyone here wanna help me about Xbox PUBG

maiden garnet
#

!rank

midnight halo
#

crouch walk sound is zero in this fckinggame

near kayak
#

messing up your camping game?

celest panther
heady wyvern
#

I’ll ask this again, didnt get a response yesterday. I asked about my (download) packet loss problems before, but my ISP wants me to use pingplotter to test my connection to the servers im playing on (I live in the Netherlands) So where can i find the server ip(s) for the Europe servers?

weary warren
#

Hey Bart, if you're having DL packet loss issues in the Netherlands I can guarantee that it is a routing or computer issue.

#

I'm based in Amsterdam in one of our main offices. We have no issues with packet loss issues in the office, and we've had none reported from the staff who play at home on their own connections.

#

I believe we have already spoken about this previously.

heady wyvern
#

Yeah you said that before. So what can i do next. Im talking to my ISP (KPN) on their forums because more people are expiriencing the same packet loss issues in other games as well on the KPN forums. They are asking me to use pingplotter to trace the routing/packet loss to the server im playing on. Thats why im asking again.

weary warren
#

If they're experiencing it in other games, and others are reporting this issues, then it's going to be an issue with KPN.

heady wyvern
#

Yeah but they are not treating it as a nation wide problem. It seems to be regional But if i cant provide them with a pingplotter test, they just say the connection is fine. So my problem is. I wanna be totally sure the problem is with them. And not with me, how can i do that ?

weary warren
#

I will DM you.

heady wyvern
#

Thank you. I appreciate the help brkHeart

serene stratus
#

When will reapear playerunknown's trench coat?

#

Or where i find it..?

loud rose
#

does anyone having crashes after a match

#

or is it just me

old drum
#

I have a question. I just saw that Xbox and Playstation will become cross-play. Does anybody know or think that PUBG will become cross-play on all devices? Like play on PC against someone who's playing on xbox (or maybe even smartphone?). In advance; Thank you 😄

celest panther
#

We have no plans to include PC within the cross platform play at this time.

#

PUBG Mobile is an entirely different game and will not be connected to the main PUBG versions

void reef
#

Are you guys aware about the glitch while going super fast up the stairs?

celest panther
#

Can you explain in a little more detail for me?

void reef
#

If you're close to a wall and you go up, you will get a lot of speed.

pastel flame
#

can some one help me ?

#

i got shatter, lag when get shot

old drum
#

Okay thank you @celest panther

pastel flame
#

how to fix it, been google it seem like no fix

old drum
#

upgrade ur rig @pastel flame

#

xD no sorry i dont know how to fix it

pastel flame
#

GTX 1080 with i7-7700K

celest panther
#

@pastel flame Can you take a recording that demonstrates what you are experiencing? I'm a little unclear what you are trying to report

old drum
#

hey i have exacly the same! @pastel flame

#

why cant i upload images here?

#

or paste copies of them?

celest panther
#

It is disabled

void reef
#

The footsteps are bugged as well. You can hear someone 20+ metres away like they are 5 metres or closer

old drum
#

I have a picture of a floating rock on Vikendi

#

Its from a few months ago so i dont know if its fixed yet

exotic tinsel
#

Fix footsteps plzz

#

the footsteps is very buggy

cosmic ice
#

I am facing issue with Sound surrounding in this update.. before update we can easily spot an enemy with simple footstep that either he is on left or right... but now its look like the enemy is coming from the Sky and the footsteps sound is equally coming from both left and right side...

#

FiX the footstep surroundings please.

#

I enabled and disable my headphone surrounding 7.1 too + i changed my headphone with better one but still same issue.

subtle quiver
#

when i try to invite a friend it says the user cannot recive this invite right now. does anyone knows how to solve it?

thin egret
#

I am unable to download tencent gaming buddy whts the reason

stone heart
#

!pubgm @thin egret

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

stone heart
#

@cosmic ice PUBG does not support surround sound. To get the most out of your sound it should be set to stereo.

thin egret
#

@stone heartyes on pc

cosmic ice
#

next thing after this update i cant figure out the distance between me and enemy ... the enemy is almost in 20 meter and its look like he is in my house and even next to me in 5 meters ... this is totally disturbing ... is there any place i can post my clip that how i am experiencing the footsteps?

#

next bug is after jumping from plane... my player is already going down even i didnot press the Sprint Button which mean Shift button but still he is going down... this is 5th time i am dropping to wrong destination because of this bug.

celest panther
#

@cosmic ice We are aware of audio issues players are experiencing and are investigating the cause. The auto dive issue we also are aware of and are working on a fix. In the mean time, you can hit the sprint key again and it will cancel the dive

charred lily
#

!mobile

cosmic ice
#

I am glad to read that you are aware ❤ Awesome Community.. Apreciated 👍

plain stratus
#

when do developers something with game crashing and not starting ?

#

it drives me really mad

pastel flame
pseudo tapir
#

Im banned on pubg mobile for 10 years without any reason.. what should i do??

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

idle tree
#

@celest panther ^

light pendant
#

Theres a bug with the skeleton outfit, when wearing armor it makes your stomach disappear.

urban wren
#

That's not a bug.. That's just AWESOME! 😛

fallow jolt
#

Can someone point me to where i can buy PGI handwraps or a Neo M4 skin?

viral monolith
#

@fading fiber

#

Post it here

#

People will help here

#

Apologies if you don't get answered immediately

fading fiber
#

My pc spec
Gtx1050ti
8gbram ddr3 (4x2)
I52320
In medium settings pubg pc work smoothly but when I move my mouse then it take action in game after 3 or 4 sec what should I do pls help

fallow jolt
#

Are you in fullscreen?@fading fiber

midnight halo
#

@fading fiber go top the task manager and set the TslGame priority to normal or below normal.....dont set it above normal if you have bad cpu

fading fiber
#

@fallow jolt Yes

fading fiber
#

@midnight halo Done

midnight halo
#

@fading fiber try iy

#

it*

fading fiber
#

@midnight halo it was already set to normal i change that to below normal

midnight halo
#

yeah try it ...for me when i changed it to above normal or higher there was unusual input lag so

#

that may be the reason and try playing in very low settings as this game is competitive ...it may help you

#

just make AA to high and set all others to verylow ...it helps a lot

restive magnet
#

!pubg

#

!invite

regal vaporBOT
subtle quiver
#

can someone help me? when i try to invite a friend to play it says: "the user cannot receive the invite know" or something similar

celest panther
#

Has that player disabled invites?

subtle quiver
#

no he can invite me

celest panther
#

Someone who has disabled invites can still send invites to other players, they just can't receive them

subtle quiver
#

how can i konw if they disabled them?

celest panther
#

At the bottom of the screen is an icon that shows whether invites can be received or not. See the screenshot below

#

Clicking that icon changes the ability to be invited by friends, everyone or no one.

past shale
#

Hello there

#

I need some help please

idle tree
#

@celest panther ^

steel fjord
#

what was in the 50mb patch

latent comet
#

Hi guys I have a problem in pubg Lite when I open the launcher shows white screen and I can not register Does anyone have a solution

weary warren
#

!pclite

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG LITE.

Please visit the official PUBG LITE Discord server:
https://discordapp.com/invite/Rpmu6w3

weary warren
#

Please visit this channel for LITE questions. 🙂

fading fiber
#

@midnight halo I did it game work smoothly but still aim lag is there

viral monolith
#

Hello guys! Today is yhe first time I will start playing Pubg. I downloaded the game but evertime I try opening it it says “Error In Essential DII Files”

#

I am not playing Pubg Lite, I downloaded regular pubg

#

So if anyone knows please let me know

#

idk

#

u have all the softwares it needs?

#

.Net framewor

#

and stuff like this

#

I belive I do, but on the error it says something about MSVCP140.Dii

#

I am fairly new to technology and gaming

#

u have 64bit windows?

celest panther
#

@viral monolith that sounds like you are lacking one of the c++ runtimes.

viral monolith
#

How do I check that, sorry

#

@celest panther how do I fix that

#

the bit of windows

#

oh the c++

celest panther