they should update the ranking.....m24 don't only spawn in crates anymore
#🤝│community-troubleshooting
timid elbow
viral monolith
Has anybody seen uproar here?
They should fix this issue that you start lagging when shooting or aiming without the 4x or 8x
Season 3 is about to start soon
blissful matrix
Can you change how to claim twitch prime loot
I don’t have pubg on my pc I go to netcafe and it won’t open an extended website
white swan
Why does my game think my display rate is 60?
viral monolith
Do you have any lanuch options sayong -refresh 60 or -freq 60?
@white swan
Else try this, search for "Display options" in the Windows start bar
Advanced options
visual dew
Can someone help me with all the acronyms here?
tulip beacon
@gleaming vector can you change my name to meliodias so people actually have my ingame name please?
white swan
@viral monolith Thanks, I just restart my computer and it fixed it. No clue why
finite quartz
Can i change my nickname in this discord
tribal flicker
@finite quartz what do you want to change it to?
tribal flicker
changed
finite quartz
thanks 😄
toxic spade
i need help evrytime i open my pubg it inta crashes the pubg app doesnt open it immediatly crashes can someone help me
viral monolith
@toxic spade go to C:\Program Files (x86)\Steam\steamapps\common\PUBG\TslGame\Content\Paks - Check the folder content and make sure ALL files starts with "pakchunk..." Remove all files which doesnt
woeful rapids
Is it me or is it taking a really long time to load into a server or waiting for the matchmaking progress to start?
vocal galleon
game crashed....
viral monolith
@woeful rapids Yea, the connecting > connected, please wait
Is slower than ususal
soft fiber
split drift
can somone tell me when the new pubg update is coming out on live server with the new berly m762 ???
deft frost
split drift
also i wanted to ask when i alt tab out of pubg and try to go back it dosnt put me in game emidietley it opens the tab up and closes it and i need to do that a couple of times before i can back into the game any help for that ???
ivory blade
Just switch it to Windowed Fullscreen thats what I did
deft frost
That's something on your end, PUBG has good alt-tabbing
split drift
okay
fallow canyon
plain stratus
!invite
regal vaporBOT
Invite URL for Discord: https://discord.gg/battlegrounds
split drift
does anyone know the exact date of the new update ???
idle tree
Nop
random ferry
many times !
deft frost
@random ferry Try this: https://forums.playbattlegrounds.com/topic/181292-read-me-first-troubleshooting-steps/
quartz bolt
deft frost
@viral monolith Try these steps: https://forums.playbattlegrounds.com/topic/181292-read-me-first-troubleshooting-steps/
novel lark
How do i play in a match using faceit servers?
deft frost
Go to the Faceit page, request a beta key
idle pebble
(I am a clean player by the way)
split agate
waddup i need help my pubg is not launching, crashes at launch, no error message, already validated files, dont know what to do
help pls
regal vaporBOT
If you feel you were incorrectly banned please submit an appeal on our support website:
idle pebble
that's strange because
deft frost
When did you get banned?
idle pebble
I have no idea, I woke up this morning to turn it on and I was banned.
deft frost
Try appealing, link is above
deft frost
Nope, PUBG doesn't issue VAC bans.
idle pebble
Alright thanks for your help.
deft frost
@split agate Try this: https://forums.playbattlegrounds.com/topic/212986-crash-issues-information-collection/?page=8&tab=comments#comment-932099
idle tree
🍪
trail bobcat
I'm having trouble loading into a game, when I click ready the game starts loading, but never finishes... I have to jump out the plane with the game still loading. Is there a way to solve this?
deft frost
@split agate No problem mate! 
feral aurora
Any update to the long OC matchmaking or reason causing it?
Was about to take 50mins on duos
deft frost
@feral aurora Play on SEA for now
feral aurora
But the lag.....
regal vaporBOT
feral aurora
Hopefully soon
tough harbor
if im from SEA and can play on NA, EU, AS, OCE then you can play on SEA as well!
viral monolith
how van i play faceit i have a code i reedemed it but cant search a game ?
supple siren
!invite
regal vaporBOT
Invite URL for Discord: https://discord.gg/battlegrounds
viral monolith
@viral monolith
sour bloom
Hello! I need a pubg background for my server, thanks for reply ^^
clever hemlock
wut
viral monolith
sour bloom
thanks ;)
main pond
I made a twitch prime account to clam the five crates now how could I clam the other 3 when it's only for 7 days !!
ruby meteor
When does season 3 come out for mobile?
lunar holly
need a mod to move *name removed* out of SR23 hes trolling and its pretty annoying
hegone thx
reef citrus
Just wanna say gj pubg devs the purchase rank points aweful idea..... Seeing idiots at 100 rank...
grave nacelle
Are you lost?
fresh basalt
@reef citrus purchase rank points? what are you talking about ?
last drum
any chance yall can help with getting rid of hackers just asking
ya know these guys ?????????????
@surreal basalt
next copper
LOL. Good question! Yeah Bluepoop. Can you help with this hacker problem? Getting kinda old. Ima go play some dota. pz
oh. and btw smitty. i stole ur gun.. 😃 thx
last drum
lol its ok i stole it from someone else on this topic
deft frost
@last drum Legal action is being taken against cheat developers and sellers. Hovewer, this is not the place to talk about that stuff.
next copper
lol. oh. so the pubg official discord is not the place to talk about it's brokenness..? Ok. Well, theyre doing a real good job about "taking action" let me say.
deft frost
Talking about cheating is not welcome here. Hovewer, if you want to criticize the game, do so in a constructive manner.
deft frost
This channel is for game troubleshooting.
last drum
well just you know troubleshooting the situation at hand here where ya get hacked every other match now
regal vaporBOT
If you wish to report a player please follow the instructions here: https://pubgsupport.zendesk.com/
deft frost
You can report in-game as well as contacting PUBG support with video evidence
last drum
oh well then i need to report the report system its broken ive reported a blatent hacker with true aimbot and can shoot thrue walls 6 months ago ive had him in 3 games sence then isnt that an issue to
also its on youtube
viral monolith
We're do I get mobile help?
deft frost
!pubgm
regal vaporBOT
If you have any questions or support requests regarding PUBG Mobile, you will need to go through PUBG Mobile support. Please read the following article for more information: https://support.playbattlegrounds.com/hc/en-us/articles/360002193033-PUBG-Mobile-questions-notices-and-more
quick chasm
@viral monolith Give us info when did it occur, live or test server, did you do anything before it occurred
viral monolith
Oh, I forgot about it, it was just my internet
Sorry for bothering >.>
I use a public hotspot as my main network connection
and it happens to mess up a lot
I just tried connecting from a phone and then using USB tethering and now I can connect with no issues
for some reason now I can finally connect to EU servers too 
idle tree
Yeah, quick google search suggests it is an issue to do with user-side networking, probably some setting within your router, similar thing happened here: https://www.reddit.com/r/FortNiteBR/comments/8omfea/outgoing_reliable_buffer_overflow/?st=JL51TCAY&sh=33e2e067
scenic jewel
My friend's steam account got hacked and he hacked on pubg but is there anyway for him to get unbaned he has a game ban on his steam account just asking (he got his account back but still baned)
plain stratus
@scenic jewel nope, there is no way to unban
regal vaporBOT
If you feel you were incorrectly banned please submit an appeal on our support website:
hidden dust
they dont talk about bans here
celest panther
@scenic jewel Steam account security is the responsibility of the owner.
Your friend can appeal at the link given above, but the decision they make is final.
prime atlas
what?
deft frost
What do you need help with?
prime atlas
third person is both
when you chose tpp you can switch with V
But fpp you can only play in first person
oh
deft frost
well, you're in the wrong place then
this server is for PC and Xbox
Why are you tagging him?
relax. What's your issue?
celest panther
What was the username
deft frost
well, if you got banned, you must have done something you shouldn't have
celest panther
If you were banned then there was likely good reason for it
they don't get thrown out by accident
But we don't discuss bans here
I just said we don't discuss bans
@neat cipher You have already been told that this is the PC and Xbox discord
Not mobile
We cannot answer your questions here
!pubgm
regal vaporBOT
If you have any questions or support requests regarding PUBG Mobile, you will need to go through PUBG Mobile support. Please read the following article for more information: https://support.playbattlegrounds.com/hc/en-us/articles/360002193033-PUBG-Mobile-questions-notices-and-more
boreal badger
On sanhok, on the Rocks place around alpha.. you can get stuck inside the rocks there if you jump down..
static pine
@boreal badger I suggest you to get some screenshots and report it to the support or on the forums
boreal badger
aaand, u're probably aware, sometimes the weapons on a character is stuck "in the air" even if the character isnt there.. sucks when you're shooting at it and the player is on the other side of the house
alrighty! im on it 😃
should be a "report an isue" button or something on that fix PUBG campagin.. hard to find where you report at
boreal badger
thank you sir!
fresh pike
@viral monolith You can either join an empty duos or squad challen and tell your friends to join you there. Or you can create your own server and invite them there. It's free.
viral monolith
@fresh pike how to create a custom room in mobile phone?
deft frost
@viral monolith This server is for PC and Xbox, Mobile has a different one. You should probably go there.
hidden dust
I DMed him the link already
viral monolith
yeah yeah thnx
deft frost
good job! 
main pond
Hello can you know say to me how should I get the rest of twitch prime skins when it's already passed the 7 day free trial ??
hidden dust
@main pond The only crate you can claim atm is the jungle one
main pond
@hidden dust I claimed the other 2 and when I tried it said that I have to make a prime account
What should I do now so I can claim the 3 crates including the jungle one ?
hidden dust
Did you link your pubg account to your twitch? @main pond
hidden dust
and you still have prime? or no
main pond
No the 7 days trial have been finished
hidden dust
you can always make a new account and link your pubg to that one
main pond
With the same visa ??
hidden dust
yeah just a new account
main pond
Oh okay ty for help @hidden dust
hidden dust
Np, hope it works for you
hasty abyss
@ocean shard
clever hemlock
don't tag the cominity team for no reason
hasty abyss
There was a guy posting porn links
near valve
can anybody tell me why is my friend getting nonstop temporaly banned every day he plays for 24 hour suspension?? Its like 6 time it happened, can anybody explain?
stone heart
@near valve What ban message does he get?
near valve
stone heart
I think that means he has something on his computer triggering the temp ban.
Does he lag a lot?
near valve
He has a bad internet but he doesnt lag that much
rugged adder
how do you add people to this discord?
regal vaporBOT
Invite URL for Discord: https://discord.gg/battlegrounds
native sparrow
soft imp
is the new marker system in yet
mystic spire
celest oyster
viral monolith
someone typed that the problem was fixed after restarting steam
brisk iron
Just updated the game and now it wont launch
viral monolith
Game crashes every 5 mins after the update nice job fixing
quick chasm
Check #📝│patch-notes guys : )
fossil ether
someone knows if ryzen 2600X has issue's with PUBG this patch? or can i download the patch safely and play? 😛
viral monolith
Hey, recently I've been getting these crazy yet random frame drops from like 60fps down to 2-3fps. They last for about a minute before everything goes back to normal. It happens at random times throughout the game, the only thing that stays constant is that the texture quality is always horrid before the frame drops, it has not happened before just on this patch.
@fossil ether check the game updates.
fossil ether
iknow but it are particular, dont know if my cpu has problems haha, maybe someone with same cpu has problems atm idunno just was curious about that
mossy mesa
I encountered this problem in all games. I was stuck at the beginning of the game, and it disconnected my network for 30 seconds
Help me please
deft frost
@mossy mesa Try reinstalling your graphics drivers.
prisma ingot
Hey does anyone know if you can change your team name in custom games?
strong oak
how to remove the button in the settings? Not classifying them into standard
fresh basalt
People sometimes thought you were speedhack but you were lagging and got reported by that
woven halo
romani???
quick chasm
@strong oak click on it then click ESC button
coral steeple
Anybody here knows how to reach @ocean shard it’s important
@quick chasm you know something bro?
quick chasm
you've missed him, he went to bed it is 4am for him
wintry tundra
im having problems updating the game for patch 20
tough harbor
whats the issue
wintry tundra
im updating. and its stuck at half done
tough harbor
go to steam settings > downloads > clear download cache
south kayak
Will xbox preview owners have to pay for the fully released xbox version? @quick chasm
quick chasm
@south kayak Nope!! 😃
supple oar
akey-kgt
viral monolith
i already restarted the game but i still get the "Servers are too busy" error
hard fox
Help
deft frost
@hard fox What do you need help with?
placid panther
I got 4 times 24h ban, unusual gameplay... only thing what is unusual is my latence
deft frost
When does this happen?
hard fox
When I try to open the game
I tried everything
Window update
Graphics update
I even reinstalled my window from 0
deft frost
@hard fox Try this: https://forums.playbattlegrounds.com/topic/212986-crash-issues-information-collection/?page=8&tab=comments#comment-932099
hard fox
Alright I'll. Look. More in to that and try them out
I've been trying to get someone to help me for 3 month already
deft frost
You only need to try the first one
deft frost
Let me know if it works!
hard fox
Alright
so i have looked and all the files are there
there are non of the files that aren't pakchunk
they all have pakchunk and numbers from 0 to 5200
but it still gives me the same error
@deft frost
deft frost
What are your PC specs?
hard fox
deft frost
It's a laptop, right?
hard fox
Ya
lunar thicket
hard fox
this is also one file that a different person asked last time when tried to help me
and never hear from them in like 2 months already
And the error started ones the new map dropped this summer
deft frost
It's a weird issue
coral steeple
@tribal flicker @gloomy brook @quick chasm Hey guys, would you happen to know a way to get Hawknz's attention? _ yes i sent him messages on Twitter, Discord and Forums but i'm sure he gets spammed all the time, anyone able to help? It's quite important
clear spade
Damn my dudes
coral steeple
@hard fox I have similar issue, disable your intel driver - windows will run on basic Microsoft driver - but you can launch the game atleast
only downside, cant play fullscreen, only windowed or fullscreen windowed at bit worse fps
disable that intel driver
You can re-enable after getting ingame
hard fox
when i disable it does let me get in game but says steam error
deft frost
What does it say exactly?
hard fox
failed to initialize steam
deft frost
Restart Steam
quick chasm
@coral steeple I've offered you my help. You did not want it. Then I've given you the info how to contact him, if you continue to mass tag people you will be removed from the server.
knotty reef
Anyone else get network lag detected just now?
hard fox
@deft frost so ya if I disable one of my graphics card it does let in game but then I get the steam error
knotty reef
Try disabling SLI?
knotty reef
Try disabling SLI instead of just one GPU... I'm not sure why you would be getting that error message though
deft frost
He doesn't have SLI
hard fox
it's with any GPU
deft frost
The Intel one is the integrated one (he's on a laptop)
knotty reef
Verified PUBGs files already?
knotty reef
I have no idea then, a GPU shouldnt cause the failed to initialize steam
hard fox
😐
ya
but i did play samhok on closed servers and had no issues
ones it went live on norm servers that's when i started getting that error
knotty reef
Is steam running as admin?
hard fox
Right now not
knotty reef
Set it to run as administrator
knotty reef
😄
hard fox
but if i enable the 970m is gonna crash again?
knotty reef
You want to use the 970m, right? The intel GPU will not run pubg
hard fox
crashed
knotty reef
Disable the intel gpu?
knotty reef
One of the outputs is probably controlled by the igpu
knotty reef
yeah it can probably only handle so much output at one time
knotty reef
np
hard fox
Also thanks for helping @deft frost
clever hemlock
lucky i have a 940M XD
viral monolith
Hey, why cant I change my nickname?
It wont let me change my nickname
I bought the pass for the sole purpose of some of the skins and easier progression towards the name change, now that I have a name, it wont let me change it.
grave nacelle
The nickname you chose was probably taken
viral monolith
What are the name restrictions?
I literally tried a random combination of letters and numbers.
Still invalid
Someone explain
alpine abyss
why cannot change name im pug
glossy dove
white swan
Click report button and game crashes
viral monolith
@viral monolith find the TslGame.exe and go right click -< propertoiess -> compability -> disable and uncheck all checked boxes
timid elbow
anyone else in the event getting the stupid glich that sends your camera into their body, or when you drop and about to land your character catches a drift or something and throws you 20 feet from where you wanted to land
tribal flicker
@copper magnet do you need help with anything?
copper magnet
yes adam. one of their support team told me that my game account has been unbanned past 2 days ago, but my steam profile or whenever i tried to play pubg it was still banned
it doesnt say van, it saids game ban btw
regal vaporBOT
If you feel you were incorrectly banned please submit an appeal on our support website:
copper magnet
i have already done all that and don't want the struggle of waiting for this things again. i just want to play my game.
deft frost
You should just wait
elfin topaz
Hi! Can I run PUBG with GTX 750 (non TI) 1GB VRAM, i7 4790, 12GB DDR3? I don't mind having to choose very low settings
deft frost
That 750 would be a big bottleneck
These are the system requirements for PUBG: http://prntscr.com/kmbtwg
opaque sequoia
celest panther
!appeal
regal vaporBOT
If you feel you were incorrectly banned please submit an appeal on our support website:
weary field
@timid elbow yup happened to me too
fiery blade
Unfortunately the developers of PUBG haven't implemented a feature in 1.0 to change your name. You would have to stick with your current nickname or buy another PUBG account. They said to think about implementing nickname changing in a future version of PUBG. Sorry for the incovenience! @viral monolith @alpine abyss
For further info PM or mention me!
plucky yoke
m i drunk ? or this thing is really levitating ? @quick chasm
deft frost
@stone forge What are your PC specs?
deft frost
stone forge
thanks i will
gleaming vector
!invite
regal vaporBOT
Invite URL for Discord: https://discord.gg/battlegrounds
worn comet
hey, i got email from support pubg . they say i got banned from ip bla bla bla and automatic banned . the problem is that not my ip. i think my account get hacked! i check that ip from california and i from SEA , what should i do ? 😰
hidden dust
@worn comet They dont talk about bans here. If you wanna appeal it use this link
!appeal
regal vaporBOT
If you feel you were incorrectly banned please submit an appeal on our support website:
lament phoenix
hi, after an update.. steam launches fine, but when i click to lauch pubg.. nothing happens?? iv restarted steam iv restarted PC, tried again but nothing.
click on pubg and nothing happnes..
any suggestions?
tribal flicker
@fiery blade there was a way to change your nickname you just had to level up the event pass to unlock the name change card
fiery blade
But the event pass is not obtainable anymore, is it?
ripe cypress
nope
olive swift
Why are the NA serversdown
nvm
It takes 57 seconds for it to launch a game in NA
Is their something that PUBG is doing
strong oak
Help. After the release of the game, friends do not see me in the list of friends (they say that it's written OFFLINE), I have to throw an immission. After the recent players also writes offline. How can I fix it? Restarting the lobby does not help
vale knot
how can i contact the pubg company, for questions ?
deft frost
celest panther
also depends what those questions are.
vale knot
i got banned cause my seam acc got stolen and i want to explane that my ban is not fair
celest panther
!appeal
regal vaporBOT
If you feel you were incorrectly banned please submit an appeal on our support website:
viral monolith
@fiery blade In the event pass we where given one chance to change our name. I managed to change mine.
harsh apex
Cant get my game running. Says I have to update client. I'm shit with computers but I have validated my files and restarted everything with no luck...
fallow tinsel
Ok i have issue. When I'm in game I can't hear nothing behind me, but when I record my gameplay on video I can hear perfect sound in game. How is that possible?
deft frost
Try setting your Sample Rate to 44100Hz
viral monolith
@harsh apex same thing happened to a guy who posted his complaint in general channel, he validdated his files several times and restarted steam several times and the patch 20 update started for him
fallow tinsel
@deft frost already did that and nothing
harsh apex
@viral monolith Thanks for answer. So I just keep doing that I guess..
viral monolith
Yup, that is it.
It is common sense that the client is asking for the missing patch 20 update, you are obviously missing it
harsh apex
Yeeeh just dont get why it doesnt get it the first time I try
viral monolith
probably somewhere something got messed up
fallow tinsel
@viral monolith I try did once and did't work...I will try now more...Thanks m8
viral monolith
okay, you are welcome
My steam got several updates in few days, so is your steam client up to date? I am not sure if this is relevant or not. Good luck.
By the way, I use steam beta.
fallow tinsel
@viral monolith I fix it, but not with Validating...I just go on Realtek HD Audio Manager and put from 7.1 surround on Stereo and now work perfect 😃
viral monolith
@fallow tinsel I tagged a different user for my posts. So, I was typing it to that particular user and when you replied with "thanks" I assumed you have that same problem. lol
fallow tinsel
@viral monolith ye ye I know, I just told you how I fix so maybe someone else have same issue in future 😄
Thank anyway for trying help me
viral monolith
Realtek audio can be disabled in Windows 10. You click troubleshoot and then say the audio is not working and then it offers to open enhancements then you open it and not changing anything close it and then continue with reinstalling relatek driver and say it is not working, even after it gives you test option even though upon testing it works and then it offers microsoft hd audio driver and you say it works then it uninstalls realtek and uses microsoft hd driver.
clever hemlock
Can i run pubg with a nvidia 940M, 8 GB ram, intel I7 5700HQ
grave nacelle
i always run realtek drivers, but i remove all forms of surround sound emulation possible
i have a specific EQ that i like to run, and i run it at all times, so its definitely not realtek drivers that interfere
its just "surround sound mode"
viral monolith
Mine is Nvidia 940 MX 8 gb ram ssd Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
all very low settings
clever hemlock
how much fps do yyou get?
viral monolith
30 fps all the time except for few seconds while jumping from the aeroplane
viral monolith
And I use the settings advised to me by discord user [ Ancientkingg ]
he and i chatted today morning and my game performance became better
clever hemlock
i mean i have pubg but i can play at 50-60 fps with a 940M with everything ultra low exept Textures(medium) and A-A(ultra)
viral monolith
My processor must be the bottle neck
clever hemlock
so i'm actually very confused
viral monolith
duo processor and lite version
so, low capability
do you want me to share with you, our conversation?
give me your email, I will copy paste everything for you.
DM me your email
velvet linden
Pls help i cant use the game chat in pubg mobile
regal vaporBOT
If you have any questions or support requests regarding PUBG Mobile, you will need to go through PUBG Mobile support. Please read the following article for more information: https://support.playbattlegrounds.com/hc/en-us/articles/360002193033-PUBG-Mobile-questions-notices-and-more
west mural
can a mod change my name to UtopianCurve91 pls
wet island
so um can someone explain why my character is in a t-post
and everytime i join a game, during the loading screen, it crashes
tribal flicker
@wet island That happens when a steam update becomes corrupted there is a fix to it on the forums let me get the link
oak ether
Anyone else noticed large matchmaking times when queueing with friends from another region since this week's patch?
modest vector
lethal hawk
tribal flicker
!invite
regal vaporBOT
Invite URL for Discord: https://discord.gg/battlegrounds
crude onyx
im getting that crap where the game just simply doesnt feel like loading again
game just opens and doesnt have the loading wheel
just the picture of the guy with the explosion behind him
wanna play the new update but i guess i cant now
wintry matrix
prolly got some corrupted files or something @crude onyx
verify files integrity via steam
and if it won't stop maybe wipe the game from your HDD and reinstall
simple lark
Getting crash if i try to open any replay
viral monolith
Guys
I need help
Everything was going fine with pubg, today in the morning it's lagging like hell, it used to be 40-50FPS but now it dropped lower than 20fps
Is anybody experiencing the same issue?
desert terrace
16:44:27: Starting BattlEye Service...
16:44:27: Failed to initialize BattlEye Service: Generic Error.
please help
oblique pasture
Delete battleye game files and verify integrity of cache
it should reinstall them then you should be good to go
deft frost
Cheaters are being banned constantly
celest panther
@viral monolith Firstly, don't call people out
secondly, what you posted proves nothing. because it shows nothing
You should have looked at the death cam, perfectly legitimate shots.
viral monolith
was not my video,i took it from a friend discord that he said was an hacker
brave hare
every time I re-spawn in the desert event my parachute mode is bugged and it's first person and I can't move at all so it forces to me land outside the zone and die
(not my video but this is the glitch)
deft frost
@brave hare Report this bug in the PUBG forums: https://forums.playbattlegrounds.com/forum/55-gameplay/
molten prism
!invite
regal vaporBOT
Invite URL for Discord: https://discord.gg/battlegrounds
fresh crescent
what do i do to stop the battle eye corrupting mid game problem
deft frost
@fresh crescent Try these steps: https://forums.playbattlegrounds.com/topic/181292-read-me-first-troubleshooting-steps/
wanton rain
Is it normally supposed to take 6 minutes + to get into a game?
tough harbor
all depends on what region and perspective you're selecting
pure schooner
in the desert nights game mode when falling from the plane my camera becomes stuck inside me and my character is uncontrollable often drifting outside the circle resulting in me taking damage. The only way to counter it is to parachute early but then i just get shot down. 😕
deft frost
hmm, seems like this is issue is pretty widespread. Report it on the forums: https://forums.playbattlegrounds.com/forum/55-gameplay/
rough meadow
so i just downloaded the #20 patch and i go into war mode and when i jump out of a plain, my perspective camera is in my body and i count aim down to fall faster, its all bugged to where i can only see my insides and move left or right.
deft frost
@rough meadow It's a bug
You could report it on the PUBG forums: https://forums.playbattlegrounds.com/forum/55-gameplay/
rough meadow
is there any solutioin>?
deft frost
Are you playing TPP?
rough meadow
im pretty sure, it was on the war mode, im in th ereg game it didn't happen
tough harbor
yes thats the bandaid solution for now. the bug has been around since the last warmode event which was the grenade and pan warmode iirc. thats when i first encountered the bug
rough meadow
#🤝│community-troubleshooting I also can never connect back to the main lobby after a game, its been happening for months and i always have to restart my entire game after every game
deft frost
Is there an error message?
rough meadow
after 15m or so yah
deft frost
15 minutes?
rough meadow
yah im pretty sure it says connection time out
deft frost
Have you tried restarting the lobby?
rough meadow
before i start a game?
deft frost
When you can't connect
rough meadow
im trying to connect to the lobby after a game, but it freezes on me
deft frost
The game freezes?
deft frost
rough meadow
would if all that doesnt work
lone wren
so my pubg crashes instantly after i open it
i played a match and lost when i went serach for a match my game crashed and it crashes everytime i open it
deft frost
@lone wren Try the link above
cedar dune
why ?
fresh basalt
How to install pubg on ps4?
hidden dust
@cedar dune Because of what it says. They disabled family sharing a while back
deft frost
@fresh basalt 
cedar dune
@fresh basalt buy a pc or xbox and name him ps4
deft frost
vestal shore
i have reinstalled the game 3 times
disabled my antivirus and firewall cuz they fucked the download
how do i fix this
please
tough harbor
have you tried clearing download cache from steam settings?
deep blade
!invite
regal vaporBOT
Invite URL for Discord: https://discord.gg/battlegrounds
vestal shore
what
oh something happened now
Time remaining rises now
more than 1 year now
ok im gonna go and play something now, if someone has a solution mention or ping me.
blissful zinc
hi, i'm cant claim my items of the Twitch Prime, when happen me ?
sturdy forum
Could anyone help me everytime i open pubg it just opens the crash report it instantly crashes everytime i try to open it ive tryed reinstalling could anyone help please thank you
viral monolith
can someone help me im having this issue where im stuck in like a inf matchmaking
@vestal shore Go to that folder C:\Program Files (x86)\Steam\steamapps\common\PUBG\TslGame\Content\Paks and delete every file that doesnt start with "Pakchunk..."
viral monolith
Did you verify again after you deleted the corruöpted files
Ah, is this happening now or was i earlier?
vestal shore
sec
see, now its trying to get the files back
but it doesnt work
i can download other games
viral monolith
Yep, sounds about right, my folder is 18GB
vestal shore
i reinstalled 4 times
viral monolith
should matchmaking normaly take 1hour?
vestal shore
mostly takes like 10 seconds xd
viral monolith
How do you rent custom servers?
crude onyx
they're free
viral monolith
LOL i just noticed that.....drrrrr sorry dont mind me
crude onyx
haha
viral monolith
@vestal shore Howd it go?
steady haven
I HAVE LOST ALL MY LOOT
ALL MY STUFF IN MY INVENTORY
ALL MY BP
everything
@gleaming vector
even tried restarting game
N/A BP
no inventory
viral monolith
Just lag
steady haven
no... @viral monolith
viral monolith
Turn off and unplug your PC nd router for 5 minuts
steady haven
Didn't work
viral monolith
I'm having the same problem, but I can get into games.
molten geode
Can anyone else get into a game? iv been qued for 16 minutes without anything, tried solo, squad and asolo squad
vital sigil
650 hours in game and I now have this bug where is says "error occurred" and I have not clothes and N/A BP
i verified the files
viral monolith
my friend says he doesnt have any BP or clothes
also i cant see him in the lobby
but we can play matches
ocean shard
@vital sigil @viral monolith @viral monolith Still experiencing this problem?
carmine narwhal
400 Hours on the game never crashed at all, but now i can't even get into a game without my game crashing. I already verified my files, and I don't know what do do next
tribal flicker
@carmine narwhal is your character tposed in the menu?
carmine narwhal
Yes
tribal flicker
you have a corrupted steam update. I can give you a link to a fix in one sec
carmine narwhal
Ok thank you
tribal flicker
vital sigil
@ocean shard yeah. reinstall didn't do anything
still no inventory or bp
"an error occurred"
lament path
The menu took ages to load and when it did, i couldn't get into a match
cedar dune
@vestal shore installing it on c drive ?
fresh basalt
How do i set 2nd person perspective in pubg ?
vestal shore
yes @cedar dune
i thought it was the fastest one
should i on D
i have played it on c drive though
until a big update came
isnt it my firewall?
tight epoch
Can I get my nickname set off of this? it isn't my discord name and if possible could it be set to "Plo0op" (My PUBG Name)?
copper shore
Who can I talk to about a ban?
regal vaporBOT
If you feel you were incorrectly banned please submit an appeal on our support website:
hidden dust
use that if you wanna appeal it
copper shore
okay thanks
oak basin
tough harbor
!pubgm
regal vaporBOT
If you have any questions or support requests regarding PUBG Mobile, you will need to go through PUBG Mobile support. Please read the following article for more information: https://support.playbattlegrounds.com/hc/en-us/articles/360002193033-PUBG-Mobile-questions-notices-and-more
tough harbor
this is a discord server for PUBG PC and Xbox only. we cant help you regarding mobile
viral monolith
МАМА ZUZU БАБА#0066 is earraping and wont leave us
no hes leaving and joining
pls hbelp mid
mod*
cloud sun
anyone else have the bug on steam that steam states that pubg is still running after quiting to the desktop and there is nothing in Task manager related to Pubg ?
edit: only happens with pubg
celest panther
@tight epoch Done
@cloud sun Not a bug, its just steam waiting for the application to close fully
viral crescent
I'm in serious need of talking to someone in the Community Team. I've had a rather crap interaction with some of the team, and I really just need to get my situation figured out if I could get in contact with someone that'd be great. Thank you for your time.
broken tendon
@viral crescent First, explain your problem. Except if you already did it here.
viral crescent
As mentioned, I am having issues with some other members that I have already dealt with via some other interactions and I'd like to talk privately with someone about these matters. Don't feel like it's something that really needs to be publicly thrown out there.
tight epoch
Tenks
tribal flicker
@viral crescent you can DM me
viral crescent
@tribal flicker DM has been sent.
turbid talon
I've just installed PUBG via Steam, I launch it, and nothing happens. I see TslGame in my running Processes, but there's no window created. Anyone have any advice?
viral crescent
@turbid talon You might want to crash it (tsi game), and then try and relaunch it? Sometimes it starts of minimized for me, so just make sure it isn't minimized?
turbid talon
been trying that but there's no icon on my desktop / to switch to
updating Nvidia drivers right now... might be that
viral crescent
Fingers crossed for you.
turbid talon
no dice with drivers.
added to AV Exceptions
nothing yet. IT's weird that the CPU and Memory fluctuate in Task Manager as if it's working
HEY it generated a crash report for once
that's nice
first time that's occurred
viral crescent
Oh there you go. So that's a good sign. Send the report and try again.
Good sign as in obviously it saw an issue...? Lol.
viral crescent
Good luck.
celest panther
Do you happen to be using an AMD cpu?
celest panther
I don't think thats what solved it
try deleting the old PUBG folder on your SSD, then copy the contents over
I have a feeling you were getting the corrupted download issue without the crash as a 100% clean install of the game appears to have fixed it
broken tendon
@viral crescent If you don't expose your problem, don't expect the team to take time to contact you or anything. This is not how this works. Your message need to be short and direct to your problem.
@viral crescent Or contact them more directly like via website "Fix pubg" or idk.
But you need to be more direct.
The community can also help you if one of them have the knowledge to answer your problematic.
viral crescent
I actually have been getting it handled. But thank you. 😉 Typically I would be much more direct and public, but this was not one of those moments where it was necessary. But thank you and I appreciate it. 😃
broken tendon
@viral crescent Nice. :)
turbid talon
yeah -- copying it back tot he SSD, @celest panther, is now working.
broken tendon
@turbid talon Weird solution, but... Why not, I mean if it's working xD
I'm gonna note that in my head. Idk, if the problem comes to me...
tight flame
how do I change my nickname to my pubg name bc they're kinda different
viral crescent
@tight flame For here on Discord you right click on your name and say "change nickname"
gleaming vector
@tight flame @viral crescent You need to ask a mod to change it for you.
viral crescent
Oh, my bad. 🙊
supple cliff
timber gull
anyone else getting suspended/ban randomly?
tight flame
Aren’t you a mod @gleaming vector ? My pubg username is “ningates”
gleaming vector
👍
tight flame
Thank you, sir @gleaming vector
dusky cairn
Can't seem to get into any channels i'm stuck on (Awaiting Endpoint) instead of saying connected. My other discord channels work fine it's just here
soft imp
does anyone know when the in game marker ping will be added
dusky cairn
I was told too many people complained and now it's not coming out
shrewd palm
if you want to play squads and your awaiting end point!!!! join squad room 19 and ill add you to game and were switch to game chat.
shrewd palm
kk
celest panther
@broken tendon The fix was a fresh install, not copying it from another drive. Some files can linger after uninstalling the game. One of the most effective fixes for problems right now is a clean install by deleting the folder
So the fix wasn't likely the "install to second drive and copy over" but the "delete the old folder" part
@dusky cairn Thats a discord connection issue, nothing we can do about that here
@soft imp It was on the test server for update 19, but was not included in the update to live so it could be tweaked further
deft frost
Extol fixed the Discord issue
celest panther
probably just moved the voice server to a new one, but thats not fixing it as such
deft frost
yeah, that's what he did. It works now though!
viral monolith
question, does anyone else have ridiculous long queue times in FPP Battle Royale?
deft frost
Which region?
viral monolith
NA
The estimated wait time is 2 minutes in itself, but it goes beyond it all the time
i remember when playing earlier this year like in jan/feb, wait times was literally seconds, why is it taking so long?
deft frost
Playercount has dropped a bit, there have been changes to matchmaking, and most people play Sanhok only nowadays
Try queuing for Mini Royale and see if you can get in
Probably not many people queuing for Battle Royale right now
viral monolith
aw man
deft frost
Queue times are 1-10 seconds at NA peak times
viral monolith
so mini royale is what is hot rn
deft frost
yes
deft frost
A lot of people don't 😄
jolly frigate
change my nickname to lil_Gary
light kayak
any reason why games crash when driving especially at miramar?
happened like 6th time already
done with verifying cache
solemn basalt
whats going on with pubg ive been looking for a duo match on FPP/ALL for over 10 minutes
deft frost
@light kayak Try these steps: https://forums.playbattlegrounds.com/topic/181292-read-me-first-troubleshooting-steps/
oak ether
I've been having a lot of matchmaking issues with specifically FPP Duo NA queue too
I'm not going to reinstall PUBG as a troubleshooting step, but just in case another case is relevant
light kayak
THANKS
turbid drum
Big problem 
I reinstalled the game overnight (PC), and when opening PUBG, it stays on the logo screen. I've tried every solution I can find. In my task manager, it shows that the application is not connecting to the internet. I think it is a problem with the BEService, when I try to open it manually from my C:/ in /steamapps, the prompt box opens and quickly closes again. Thank you for the help! : (
tribal flicker
@turbid drum Can you go through this guide and tell me if you're still having the issue after that? https://forums.playbattlegrounds.com/topic/181292-read-me-first-troubleshooting-steps/
turbid drum
@tribal flicker i've spent the last two hours going through all of these steps 
but nothing works...
turbid drum
when i open the game, it does not show the 'initialising' wheel, it just shows the logo imagine and nothing else happens
tough harbor
i bet if you tried using mobile data to connect to the game it would work
signal trail
i bet if you bet that you bet that he tried using mobile data to connect to the game that it would work
deft frost
@tough harbor looks like you're using mobile data yourself 
tough harbor
nope thats my everyday ethernet connection. im quite proud of it
deft frost
tough harbor
oops im gone again
signal trail
jeez
deft frost
signal trail
'
celest panther
@turbid drum Could you try a fresh install of the game following the steps in this post? https://forums.playbattlegrounds.com/topic/284147-character-model-frozen-in-main-menu-troubleshooting-steps/
Ignore that its for the character model fix, the steps are the same
viral monolith
is anyone else having this issue where it takes 2+ hours to matchmake?
celest panther
If its taking a long time, cancel the queue then requeue
that might solve it
but additionally, what region are you matchmaking on?
crimson jolt
We were matchmaking on NA we tried everything. I have 700+ hours and its never been this bad
viral monolith
yea i can go on na normaly but if i try on oceana i cant even load a game
tough harbor
OCE servers are known to have matchmaking issues for a while now and is said to be looked into and the team are very aware of the situation. so recommending OCE players to play on SEA or NA if you cant find a match in OCE at all
viral monolith
Can any staff help me on mobile I know I was told before that this isn't a mobile help center I just want to know what this code means
hidden dust
@viral monolith no one will be able to help you in here
viral crescent
Oops, okay. @viral monolith Join the PUBG mobile discord. Just google "Official PUBG Mobile Discord" and you'll find it. They might be able to help you more there.
last drum
anyone else having trouble with micro lag spikes in game or even sometimes a large stutter like a freeze for just half a second been having it sence they started the games and stuff like 3 months ago
broken tendon
@last drum Same issue here. No real solutions for me... :/
Unless waiting for client optimisation
broken tendon
PUBG still going strong. That's wrong.
last drum
yea the game is but its falling
tribal flicker
this is a channel for game troubleshooting, not a channel for complaints.
last drum
ok adam how bout a fix for my problem
tribal flicker
a good start is looking at our forums troubleshooting guide and posting your specs 😃
last drum
or maybe you could trouble shoot me in the right direction
windows 10 pro x64 128gb nvme amd fx 8350 watercooled gtx 1060 ssc 32 gb ddr3 1600 ram
i thaught this was for trouble shooting wheres the help
hidden dust
google helps a lot ive heard
hidden dust
hes acting like he needs to be given an answer. he could instead look it up
last drum
do you really think i would be hear if i havnt ive been having the issue for months yes ive googled it but all i can come up with is maybe the server laggs so yes im hear asking for some help if anyone else has had the problem and fixed it would be nice to have a fix
looks like the help spot is as broken as the game
hidden dust
you said "i thaught this was for trouble shooting wheres the help" 3 mins after adam replied to you. maybe you shouldnt sound so demanding
last drum
if your not going to help dont comment
hidden dust
and if you're going to ask for help dont be demanding
last drum
maybe you should scroll up a few days ive tried this many times befor but no luck on figuring it out mainley just crapy comments like yours
btdubs #🤝│community-troubleshooting is for help
grand nest
Any mods online?
viral monolith
@viral crescent can you link the mobile discord
viral crescent
@viral monolith I cannot because I do not have permissions to link on this Discord. You'll just need to Google Official PUBG Mobile Discord, it should be the first thing you see.
viral monolith
@viral crescent can you msg me it because I can't find it
viral crescent
Okay.
viral monolith
@viral crescent Can you send me that as well?
viral crescent
@viral monolith Done.
vast violet
whats up with these death cam crashes? every other deathcam i try to watch gives an error
shrewd palm
need 1 4 squads, room 4
jagged meadow
Need help pls i don't know what happen
it's said that the game crashed?
but 3 hours before i tried to open and the game didn't crash now everytime i open it and the game proccessing at the beginning later it will show this
@ocean shard
ocean shard
@vast violet Hey Can, could you please let me know your CPU/GPU/RAM and operating system?
@jagged meadow what is your CPU? try restarting your PC first please
ocean shard
@jagged meadow Thank you! Ah laptop. Gotcha. Which operating system? Which version of windows?
Restart your PC please
jagged meadow
already restarted it before but still the same
windows 10 home 64-bit
@ocean shard
ocean shard
@jagged meadow I'm unsure what could be the issue sorry. Please ensure your laptop is plugged in and the power profile in power settings is switched to high performance.
This troubleshooting guide may help: https://forums.playbattlegrounds.com/topic/181292-read-me-first-troubleshooting-steps/
vast violet
@ocean shard Hi so here is my specs - CPU: i7-7700K / GPU: GTX1080Ti / RAM: 32GB / OS: Win10 Home x64
jagged meadow
@ocean shard so i already try all the step u given to me but it's still the same
hmmm.....
halcyon palm
regal vaporBOT
jagged meadow
so what should i do now?
i already follow all the step at there
...
@ocean shard
even the reinstall one didn't fix it
@neat scaffold
weary warren
@jagged meadow What GPU do you have?
clever hemlock
@jagged meadow did you try validating the game files?
and does it just instantly crash when you open it or does it load up?
drifting flicker
hey,
i've got my jump bound to mouse 2 and now, if i wanna place a marker on the map i jump 😄
its since the last update
is this a known bug?
deft frost
I wouldn't call it a bug
it happens because you can't change what button you press to place a marker
drifting flicker
@deft frost well, but shouldnt the ingame function of a bind be disabled when i view the map?
therefore it is a bug
tough harbor
movements wont be disabled when viewing map i believe
drifting flicker
well yes, but the movement keys don't have a function when map is opened right?
deft frost
Correct
clever hemlock
Ffs my nvidia drivers got corrupted
nova chasm
I think the mods are the right ones to talk to, so how do I report a player in this server for being an absolute dick and mic spamming all the channels I go to?
celest panther
@nova chasm DM me
dawn basin
Myanmar gamer
trail bobcat
ok, so I want to run the game better, what should I upgrade? CPU: AMD FX(tm)-6300 six-core processor RAM: 8 GB of DDR3 GPU: NVIDIA GeForce GTX 950 (2GB dedicated RAM)
deft frost
CPU and GPU
trail bobcat
@deft frost Is the RAM ok?
deft frost
it's enough for PUBG
trail bobcat
Alright, thanks!
jagged meadow
gtx 1050 ti @weary warren
it's load up for a sec till the nvidia and when to the lobby one it's crash @clever hemlock
clever hemlock
So when did this started?
jagged meadow
today
clever hemlock
have you tried validating to game files yet?
jagged meadow
i already try to validating the game files and nothing happen @clever hemlock
even all the step that hawkinz give to me did nothing
clever hemlock
hmm
jagged meadow
it's load up till here
wait then i tried to ss
and paste it's said like this
LowLevelFatalError [File:D:\wk\tsl-client-dev3-branch\build\UnrealEngine\Engine\Source\Runtime\CoreUObject\Private\Serialization\AsyncLoading.cpp] [Line: 1375]
No outstanding IO, no nodes in the queue, yet we still have 'PackagesWithNodes' in the graph.
clever hemlock
How much GB ram do you have?
jagged meadow
what?
16 gb
it's load up till the nvidia one
and black for a sec like 1 sec
and then the crash message come out
clever hemlock
Oh have you installed the latest nvidia driver today?
clever hemlock
did it happen after you updated to the latest driver?
jagged meadow
nope
it's happen like in the morning i can still play like usual
but after i turn off my laptop
and 3 hours later i turn it on
and then that's happen
tried everything in the forum,reddit, and the troubleshooting step that hawkinz give me
did nothing
clever hemlock
hmm
jagged meadow
i didn't even change the setting or what
jagged meadow
nope
i just waiting
and then that's message appear
the crashed
u know the loading that said nvidia one in pubg right?
till that on
one
clever hemlock
try to put this in your launch options "maxMem=16000-malloc=system-USEALLAVAILABLECORES"
clever hemlock
try to start without any launch settings
jagged meadow
done it too
that's one i already tried it because it was in the troubleshooting step that hawkinz give me
clever hemlock
Uh
clever hemlock
open task manager > details > start pubg > go back to taskmanager(details) > look for tsl game > right click tslgame > change affinity to 1 core > let it load > set affinity to all cores again
jagged meadow
ahh
that's one work
i already tried that one
i saw it at youtube
and it's just for temporary
not permanent
@clever hemlock
it's really irritating to do it everytime i want to play it
clever hemlock
i know it isn't permanent just trying to close out as many possibilities as possible
do you have a laptop?
if you have try to start pubg with your intel gpu instead of the nvidia and see if the problem is still there
tough harbor
so its not the .pak files complication?
jagged meadow
Let mee tried it @clever hemlock
clever hemlock
ok
lusty kestrel
Hello does anybody know how to enable weapons over the players in observer mode? I did see it on several occasions in tournaments but could not see any control setting for it and could not figure it out :/
acoustic cape
is pub down right now?
jagged meadow
@clever hemlock okay so i tried it out and it's still the same
this is seriously so annoying
@tribal flicker can u help me out adam? ...
tribal flicker
Uh, I am not sure what the problem is. Can you run it by me again?
jagged meadow
okay so yesterday in the morning i was opening the pubg with no problem
and then i just go out for a moment and turn off my laptop after that i turn it on back and open pubg
at first it load up till the nvidia one at the screen
and after that all black and freeze like 1 sec
and the crashed message comeout
i ask to hawkinz
and he give me the link to troubleshooting step
and i tried all the step
even the reinstall one
but still didn't fix the problem
@tribal flicker
and this message come out
tribal flicker
has he sent you the crash information sheet with 3 other solutions that may work?
jagged meadow
nope he didn't
tribal flicker
also, can I ask your specs?
jagged meadow
ok wait a sec
clever hemlock
I'm veruit confused about your problem
jagged meadow
same here dude...
clever hemlock
Have you tried re installing the game?