🤝│community-troubleshooting

[full phoenix]

yeah doesn't work despite removing everything and putting again

[uneven kernel]

https://pubg.com/en/news/7485

you can't use newjeans member faces with some skins

there is a list of items you can't use

and Techno Rave Bunny Leggings is one of them

[devout mesa]

One more thing, could you record a video of you trying to remove items, to showcase the bugged item. Also if you can try it in another preset (number 3, 4...)
And share with me the exact item name 🙏

You can share that with me in private

Welp then what QwQ shared is actually correct 😄

It is related to the face you're using that restricts you from using that item

[rugged oak]

Hi everyone
Is anybody know how to fix the long loading screen bug after a game ?

I am getting really longggg loading screen after a game, sometime I have to reset the game to come back to lobby

[grizzled egret]

i think you cant use items like that on newjeans character. you need to change character to not a newjeans member

[mental walrus]

my mouse is on ranked but if i click it selects arcade

im on stretch

[uneven kernel]

are you using 1728x1080?

[mental walrus]

yes

its ok for time but when i alt tab it does that

[uneven kernel]

what resolution is your desktop

[mental walrus]

1920x1080

[uneven kernel]

switch to 1728x1080

quit the game first

[elfin sparrow]

I swear this can't be a coincidence, you are already the 10th person with this problem that I see here and currently I don't have a solution, but you can bypass it using another network or VPN, (maybe resetting your router to factory settings will help, but I haven't tested it)

nah the VPN is one of solutions to this, or at least for me turning on vpn makes the problem disappear

[arctic idol]

Anyone aware that you can’t spawn guns anymore or attachments or anything in training?

[arctic idol]

The spawn menu is broken. Unsure if regular training is working but clan training the menus are broken it’s just empty and you can’t navigate. It’s like all the buttons are disabled.

[tidal wave]

Why is pubg so laggy on older consoles? Asking for a friend. For the past couple of updates that I know of, their matches have been lagging really bad. If pubg started on older consoles first, why is the game almost unplayable on older consoles?

[potent lily]

Cause it’s getting better performance wise, and older consoles can’t keep up

Don’t stay on the brick

It’s not worth

[tidal wave]

Ah ok. Thanks. I will relay this information to them

[potent lily]

It’s a noticeable difference, I stayed on the brick up until the series S went on sale. The brick literally lags just in regular menus outside of the game. It’s extremely slow

[tidal wave]

Wow, lags in the menus too? Jeez smh. That's really unfortunate for people on older consoles

[tidal wave]

Is it fine on the Series S?

I have a Series X, so I'm unsure about S

If pubg gets upgraded to UE5 down the road, I wonder if the Series S will be able to handle it. It would be a shame if my friend bought a Series S and then the game gets upgraded to UE5 and the console can't handle it. It would kind of be money down the drain if all you play is pubg

[potent lily]

My partner has my brick (it’s more of a stream machine and they just got into gaming so it’s a start yknow) and whenever I’m there I notice it is significantly slower to go through the Home Screen n to get the Xbox menu to pop. Series S it’s not the same tier as the X but its bounds better than the brick

There’s multiple games already on UE5 that you can play now

Don’t gotta wait for PUBG to catch up

[tidal wave]

I will pass this along. Maybe they can afford a Series S. I don't know what their financial situation is like

I always play pubg with this person and it's really sad hearing them in the mic when their game is lagging 😞

[potent lily]

There may be a sale Black Friday for the s and X again

I’m looking at the X n there’s a digital version coming out soon too

[tidal wave]

I think it has double the storage too. Disc version is 1tb and the new digital version will be 2tb

[potent lily]

Ye, that could be a good sign of a sale on the x coming up tbh

New console coming out, get the old one yada yada

[tidal wave]

Certainly

[steady raven]

Guys, is only for me PUBG freezes almost every 30 seconds for 10-15FPS ?

[round willow]

Not sure where to go for but I have a friend in Ohio who pays less for skins
But me/we have in California pay more? Why? We already pay up the ass for rent? You think we’re all working in tech? What the fuck is the reasoning with the price difference ?? I would understand if it was different per country but what the actual fuck
He lives in Ohio
I’m in California
?!

[vast vapor]

Unless @devout mesa or @tiny bobcat have info on this, I doubt anyone here would know why there's the discrepancy. You might need to contact support for more info.

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[gleaming nexus]

Can someone help me. I add custom resolution 1440x1080 but i launch the game and in settings i didnt see that resolution. I tried many youtube videos but didnt work

[gleaming nexus]

i put ads to hold but stil in toggle in game

[gleaming nexus]

@zealous ermine

i set in in nvidia panel but in game in fullscreen i dont have that resolutio and when i switched to bordeless i see on top and bottom on screen black bars

an scaling i have on fullscreen on nvidia control panel

[river depot]

@delicate mesa hi where did u create a support request?

[vast vapor]

The support websites are shown in Mod Bot's post, above. #🤝│community-troubleshooting message

[river depot]

The game's anticheat is horrible. I cannot believe i got permanently banned with only playing 4 games unranked with my friends. Horrible

[regal vapor]

Kindly take note we do not discuss bans nor handle ban appeals via Discord. If you feel you were incorrectly banned, please submit an appeal on our support website: https://support.pubg.com/hc/en-us

Additional information on bans can be found in the following resources:

• https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-
• https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-
• https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[coral ridge]

try this

"windows + r", then type "%appdata%"
Once the folder opens, navigate through the folder in the screenshot ive attached.
find the file which is about 7,000kb in size.
right click on it, go to properties.
Check the box "read-only"
apply, and okay.

this worked for me and a few others.

[harsh thunder]

How to fix pubg crash?

why the devolper not fix this problem???

i5 14600KF+RTX4060+Gigabyte B760M D2H+16GB Fury Beast 3200Mhz x1+NVME 500GB x1

[misty creek]

Seeing your processor let me ask: Do you have bluescreens sometimes?

[harsh thunder]

No

[misty creek]

What direct X mode do you use while playing pubg?

And what is your gpu?

[river depot]

Cs2 has a disabled anticheat. Doesn’t even work, but it won’t ban an innocent player

Who is that?

[river depot]

Looks neat

[harsh thunder]

How to check direct x?

[harsh thunder]

RTX4060 8GB

[misty creek]

its in your game settings

[harsh thunder]

Please SS for me where?

[harsh thunder]

😓 im not working today and just want really bad playing pubg and it crash all time and cannot play 😞 bad day for me..i really need help

[harsh thunder]

Same bro

[misty creek]

When does the crash occur or is it just random?

[harsh thunder]

This happen 2 week ago..before that i can play anytime i came from work or on holiday but now i dont know why this happen 😵‍💫

I already update GPU and window but still same..and i also change ram for confirmation but still same

This only happen to pubg..if i play the witcher 3 or need for speed heat it run normal

[misty creek]

It could be so many things but probably someone knowing the game better than me could help more.

[harsh thunder]

🥲

Same with pubg on epic game..crash all time 😞 please i want to play pubg

[elfin sparrow]

you are legend, this worked for me, finaly i dont have to use VPN to play, big W for u

[coral ridge]

Just keep in mind, every pubg update (1-2 weeks) you'll most likely have to go back into the folder and do it again.

glad i could help

[elfin sparrow]

ok, during further tests I found out that your method only works when I don't deal any damage during the game, if I hit or kill someone I still have to wait minute untill lobby loads, I will do a clean installation of this game since I have a lot of time today anyway and maybe it will work

[coral ridge]

hrmm.. ill have to have a look into it, but it sounds a bit bizarre. Appreciate it mate, ill have a look soon.

[elfin sparrow]

this whole problem is sus, maybe during a clean install some other files that should also be set differently will be fixed

[coral ridge]

ive done a few clean installs and the issue is a bit on and off for me.

mind you, if i remember correctly, the pubg lobby/menu/store etc is runs off html...(essentially its just a webpage). Could be an issue with download and upload speeds went sending data statistics back to pubg. That, our your routing is buggered.

[elfin sparrow]

idk, about 20 days ago the game was working 100% normally, and other games work without any problems

[elfin sparrow]

okay that didn't help either, maybe some setting in my router is causing this problem?

or some custom DNS

[coral ridge]

very possible. does my head in the amount of issues with this game

[harsh marlin]

hello can someone tell me how to get better audio on steps

eq or some

[empty osprey]

If none of the tips here helped, I would suggest reaching out to support, have you done that already?

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[harsh thunder]

Where can i get to there?

[harsh thunder]

😩 i want to play pubg 😭 nothing to do today

[harsh thunder]

😭

Damn this pubg dont let me play on holiday

[potent lily]

Support links are posted above your reply.

[harsh thunder]

Done bro..nothing do here..i dont wanna play apex legend that game so fast player jump here jump there like monkey

[arctic plume]

is there a way to delete these items from my eq?

[wet sluice]

No. Those are default clothing you cant sell them or trade it for bp

[arctic plume]

kurwa

what if i write to devs to delete them?

@wet sluice

that worked for dst to me

dont strave together

[stuck wasp]

am i the only one whose game is getting huge fps drops? yesterday it was ok but now it sucks

[stuck wasp]

found out why (i guess): my gpu usage drops randomly while playing

only on pubg tho

other games run fine

[rare minnow]

If I buy Battlegrounds + Do I ever have to buy It again?

[vast vapor]

!plus
No; just once. See below.

[regal vapor]

PUBG PLUS+ adds a variety of features to your account, including:

• Mastery Medals;
• Survival XP boost;
• five outfit slots that can be switched to during the pre-match countdown lobby;
• custom game creation; and
• access to ranked matches.

One time benefits include:

• "Survivor Base" customizable lobby skin
• Captain's Camo hat, mask, and gloves
• 1,300 G-Coin.

All included with a one time purchase of PUBG+ See https://pubg.com/en/game-info/pubg-plus for more information.

[exotic osprey]

I just got the game on Steam. I booted it up and got to the main menu. Now, however, whenever I click on Resume, it brings me to a black screen with smoky effects which eventually loops back to the menu. Does anyone have any idea why this might be happening?

[wise totem]

try close everything down and start steam as admin see if that solves the issue

[blazing beacon]

see chat

[exotic osprey]

Still the same smoky screen :/

[vast vapor]

Usually "Restart Lobby" fixes those kinds of problems. If that doesn't work, exit the game and restart Steam. Check the integrity of the game files in Steam. See if any of that helps.

[fair trail]

Hello everyone. I need help with PubG. I bought a new computer. If necessary, I will give its parameters, age is very efficient on windows 11 pro. Unfortunately, I have a problem with the game. When I start it, a window pops up like in the attachment. I looked through all the articles on the internet about error messages and nothing helped. Can you help?

[exotic osprey]

Restart lobby brings to a black screen which leads back to the menu. Its the same with resume except with a smoky screen which loops back to the menu. Tried uninstalling the game and Steam, and disabling the firewall. Verified integrity as well, none of them did anything

[fair trail]

My game starts up to the point where the game menu is supposed to appear. Then I get the error in the picture or the message that you can't log into steam....

[potent lily]

Report them.

Nothing they can do here about that.

[verbal ibex]

try to use vpn, it works for me

[steel jacinth]

Not sure what the issue may be. If you can't solve it on your own, please don't hesitate to contact our PUBG PC Support so they can have a look.

[fair trail]

Correspondence with PUBg is ongoing. Their suggestions are in Chinese and unfortunately not very helpful.

[potent lily]

Did you not select English?

It would be Korean by the way

[fair trail]

yes i select English

[onyx prawn]

Need some help with clipping stuff. Everytime I take a clip on the xbox app for this game in 1080p once I post it in discord or anything it just looks terrible like 360p or less. Anyone have a better method of clipping ? I do have a pc aswell not sure if theres a way to do it through that instead. Any help would be appreciated !

[ripe hamlet]

What do I do here?

Anything I can do, no or just wait?

[uneven kernel]

afaik you can relink in 24 or 48 hours

[ripe hamlet]

Okay, thank you. Did this happen to you as well or?

[uneven kernel]

no but I remember someone being able to link later or you can submit a ticket to support and get accurate information

[ripe hamlet]

I can't find that support to submit a ticket

[vast vapor]

!support see below

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[ripe hamlet]

I can't find anywhere to submit a ticket nor does it help me. I just wanna know how long is the period wait, to link my account again

nvm found it

[ancient lotus]

Ranked and arcade do not work pubg playstation

[vast vapor]

Details?

[elfin inlet]

just caught a new type of cheating might be a security problem.. someone air punched our tires, from quite a distance, one by one. just for the laughs I believe.. can you do something like that without modifying the server?

there was no sound for us.. later checked from the replay.. no one shooting in the vicinity.. or dealing any damage.. there was only this guy air punching sufficient enough each time, as our tires blow up one by one .. amazing.. I've seen crazy things in PUBG before but this beats them

[ancient lotus]

It keeps matchmaking then it stops

[wise totem]

This is a channel for troubleshooting, also, unfortunately even if this a cheat we cannot assist with that so best you can do is to report to support with evidence and see where it goes. 🙂

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[spring mica]

Doe someone also get system instability on Windows 10 when closing PUBG? Right after PUBG closes on Steam my computer freezes, tabs are unresponsive, turn off button as well. Windows in general is completely frozen and unresponsive and I am forced to shut down my computer manually. This just started happening to me today. When playing PUBG I can tab out and have no issues but when the process of closing the game is done my whole computer gets issues.

RAM and CPU are also fine %

[devout mesa]

Is the game still running in the background despite being closed?
Can you check on Steam is the button is "Play" (green) or "Stop" (blue) as if the game was still running.

I have not heard such issue before and have not experienced it myself. :/

[viral monolith]

Is there any way to appeal for perma ban on the account?

[fast grotto]

gotta talk to support

[potent lynx]

2024.09.10 he's appoint the clan master

i has been hijacked 2024.09.10 and he's stealing my clan.. steam automatic checking IP's he's from US .. but the recovery is chinese.... i'm from indonesian ... caused i'm use steam before using english

but i was take my account back in that day then i set the steamguard and the number

If my clan can't come back again... I fully hope that PUBGCorp will be permanently banned and also hope that he will be arrested by his own government , my account was successfuly recovered with mobile

[regal vapor]

Where possible, please report players using the in-game reporting tools.

You may also report a player by raising a ticket with our support team:
PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[empty osprey]

See above, also it's best not to tag mods - if the community is not able to assist with technical issues, you'll have to reach out to support, we are not able to assist with it, unfortunately 🙂

[potent lynx]

can i taking my clan in pubg support?

my account was recovered

but not my clan

[empty osprey]

Yes, please reach out to support and they'll see what they can do to assist

[potent lynx]

but , i was already ... just only steam id and hijack type... it's not like my type.. i can't give the description

[empty osprey]

I apologize, I wish I could help more, but we do not have access to in-game support, we can only help with Discord related issues

[potent lynx]

pubgcorp doesn't have email?

[empty osprey]

Open the link related to the platform you use [here](#🤝│community-troubleshooting message), then scroll all the way down, you'll see the "Submit a Request" button, you can click it, then select your issue and fill in the form.

[potent lynx]

and going to chatbot again

[empty osprey]

Which issue did you choose?

[viral monolith]

Hey

I Want To Delete My PUBG Mobile Account

How Can I Do That?

[zinc sundial]

wrong discord server.

[viral monolith]

Then Where i Go?

[vast vapor]

!pubgm see below

[regal vapor]

This is the Official PUBG:Battlegrounds Discord for PC, Xbox, and PlayStation.
We do not provide support for PUBG Mobile.
Please visit the official PUBG Mobile Discord server: https://discord.gg/pubgmobile

[late coral]

cant get my quick marker to work for the life of me tried changing all key binds etc still no joy, any fixes?

[stark frost]

hey , i am playing the arcade mode SLB challenge . i unlocked the 6 maps with 2 stars . the problem is i only have the AUG and lvl 2 Veste rewards to start with when starting a new game

[primal belfry]

Is there anyway to appeal a ban
My own team tried to kill me and I killed them but I got a week ban for it

[potent lily]

Talk to support

They’ll still say it’s a teamkill even in self defense or retaliation

Teamkill is a teamkill

[potent lynx]

he's tried to kill u ... just say "i'm sorry" to them

[regal vapor]

For moderation purposes, please use English when speaking in this server.

[primal belfry]

Lmao I will just have to take it next time it happens ffs

[vast vapor]

Unfortunately, yeah. Take it, report them, and move on. They'll be the ones to get banned eventually.

[stark frost]

any fix to this ?

[vague mortar]

nice

got bugged in game

[potent lily]

If they don’t know about the issue no fixing it

Tell support

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[uneven kernel]

are you sure you got them after you cleared a stage? weapons are placed in your inventory and you automatically equip vest and helmet

[stark frost]

i dont remember getting them even that i cleared all 2 stars

[uneven kernel]

you get random items when you clear a stage - it is not guaranteed

[stark frost]

oh , i didnt know that . thank you

[left tree]

https://youtu.be/KSO-wEn3qWk 2 Terminal Glitch for zombi mod

You can watch the video to kill zombies fast

0.40 - 2.50

[cobalt umbra]

i litterly cant dio anything and if i leave i loose everything

people are idiotic

[languid basin]

also please make the players transparent that way the teammate can walk through them

this seems to be a very big problem in this mode

[vast vapor]

!rule5 @languid basin

[regal vapor]

Do not publicly accuse others of misconduct, including cheating. Always use proper channels for reporting inappropriate or rule breaking behavior. The !gamereport command provides information on reporting players.
Please see #📋│welcome-and-rules

[vast vapor]

Report them; don't name & shame them here. Against the rules (and the principle of innocent until support says they're guilty).

[languid basin]

oh

[regal vapor]

Where possible, please report players using the in-game reporting tools.

You may also report a player by raising a ticket with our support team:
PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vital mauve]

I literally cannot play the game for more than 20 minutes

it always fucking crashes
I have CPU Boost disabled, and dynamic boost 2.0 disabled reinstalled the game 3 times, on epic and on steam

The error is unknown

It won't give me any insight

I've turned on and off vsync
I've turned off highlights

I've done everything (except reinstalling windows) can anyone help me?

my specs are more than enough to run this game I run it at like 80-90 fps medium 1440p

I play on a laptop (Ryzen 9 7940hs, RTX 4060, 32gb ram, 4tb nvme, and running windows 11)

my friends with worse specs don't have any crashes

This crash is so random, but guarenteed after like 15-20 minutes of playing

even if I am playing or in the menu

anyone here know what could cause it?

[arctic idol]

You will have to raise a ticket. Only way they will help.

[vocal hawk]

anyone know a fix for the after game smoke screen glitch where it wont go back to the lobby?

[steady raven]

pubg developers 😁

to be honest I have also troubles with the game, I have very good PC but I have freezes every 40 seconds

[civic phoenix]

well i have a question.. did anyone faced a no plane path issue then suddenly game freeze!!!!
happened twice in 2 days

[fading carbon]

game is like that for half hour can anyone pls help?

the smoking loading screen

[potent lily]

@vocal hawk @fading carbon or VPN. Searching channels helps faster than waiting for a response.

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[fading carbon]

idk what the problem name

[potent lily]

Loading screen/ smoke screen

Keywords to search with

There’s a solution I replied to above

[arctic idol]

The rendering issue on Console is back I see. This is from Rozzy to apartments. Ridiculous. They can see you but you can’t see them.

[sleek parcel]

What Xbox do you own?

[arctic idol]

Series X. 😂

[sleek parcel]

Rip 🪦

[potent lily]

If it was Xbox one you wouldn’t even see windows just a ball

[vocal hawk]

thanks my dude, ill give this a go

[verbal ibex]

ive been used to crash the game all day, but after i re-install my driver gpu now everything looks fine for me no crash at all

[magic sedge]

Anybody know how to fix the issue on Rondo where part way through the match you can't run or jump. I've tried everything and can't fix it. Ruins the entire match

[potent lily]

How does the issue occur cause I’ve never come across it

[magic sedge]

@potent lily Part way through the match your character can't run only walk and can't jump. I think it happens after you go prone. But it only happens on Rondo and it's always towards the end game like phase 4.

And no matter what I try to fix it nothing works.

[potent lily]

Interesting, have you sent a clip to support?

I really wish we had replays to make it easier

[magic sedge]

I should. Next time it happens

[upper lintel]

Whenever something like this happens, please make sure to clip it 🙂

[azure bear]

What is this?

Nvm, the update got triggered after I ran files integrity verification.

[vast vapor]

Probably you still needed to download today's update.

[ionic cloak]

just verify game files and u'll be good 👍🏽

[plucky fulcrum]

Is this game poorly optimized? I get like 154 on valorant and csgo but 100 on this game?

[twilit citrus]

Hello guys

I'd like to report a massive bug

There's a spot where you are legit stuck in something close to a kitchen

i got stuck in it and couldn't get out

[potent lily]

Question for console players: It’s been years since I’ve played a game that felt lag switched. (R6) Has anyone had issues lately? This just happened last night entire team having it happen and even the guy parachuting down to the right of us, if he wasn’t effected then he would’ve been further along.

[potent lily]

Report to support

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[novel crypt]

Would the game run on a i5 9300H and 1650 laptop ? I haven't played in a while and last I played it was awful performance and barely any fps

[amber jasper]

Did u find a solution? i was playing and now i also got this problem after finishing zombie mode

it was smoking before but its just black screen

Pause Menu, Settings, Keybinds, Exit game still works

but no matter how i restart the game or lobby

it still doesnt load

what do i do?

[fading carbon]

i think u just need to restart the game

[wise totem]

Try closing it down with steam as well and start steam as admin

[amber jasper]

tried that like 5 times

[fading carbon]

do verify the files

and restart

[amber jasper]

Thanks, worked but u should have also said it resets my keybinds to default

[robust grove]

still have the problem to get back into the lobby after match finished.. any solutions? Its since weeks now...

[vagrant geyser]

having a problem where the game crash every time after 1 to 2 min in, Unknown Crash.

after checking the Crash dump File i found this: SOFTWARE_NX_FAULT_STACK_POINTER_MISMATCH_c0000005_TslGame.exe

the game was working fine before never crashed but now cant play at all.

Just to let you know i did all the troubleshooting steps i could find but no luck.

if any one got a idea about this and can help will be appreciated!

[dusty whale]

is anyone else still having issues with the black/smoke screen after exiting match? If yes, let me know and we can try something, I've been troubleshooting this all day today

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[robust grove]

Yes..still have the same issue

Someone told me I need to call my provider, cause PUBG is only able to use ipv4 while connecting to the lobby. But I don't know if it is true and if, why it is only since a few weeks and not all the years before

[dusty whale]

I found another workaround for this, it only happens to me when I play in a party with someone so if I am the host and they leave the party, then I am released from the smoke screen

[split verge]

anyone who knows what causes me to always be blocked for 24 hours, when I have waited 24 hours and then I play again, but in a matter of about 3 minutes I am blocked again, it has been 2 weeks I have been affected by this problem, even though I do not use hacks and do not use macro?

[regal vapor]

Kindly take note we do not discuss bans nor handle ban appeals via Discord. If you feel you were incorrectly banned, please submit an appeal on our support website: https://support.pubg.com/hc/en-us

Additional information on bans can be found in the following resources:

• https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-
• https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-
• https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[meager kite]

How do i get scrap?

[potent lily]

Asked and answered

[dusty whale]

there's another workaround for the black screen / smoke screen after match - use the https://one.one.one.one/ app for windows while playing

it's a legit app, although "makes your internet faster" sounds a bit clickbaity

[vagrant geyser]

i recommend installing it from the official Cloudflare website : https://developers.cloudflare.com/cloudflare-one/connections/connect-devices/warp/download-warp/

[young crest]

alt+s doesnt work during spectating teams in duo, on PC

[main glacier]

what is this

[potent lily]

#🤝│community-troubleshooting message

[dusty whale]

what's the difference?

[green mountain]

found my crafting keys are missing ? I HAD 17 now 2

[blazing quail]

why tf my game always starts slow, and when i come out of a match it keeps getting stuck on loading, its super annoying to restart as when it takes 3 business days to load in

[potent lily]

Contact support

[blazing quail]

where, website?

[potent lily]

!support links below

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[stuck wasp]

pubg gpu usage goes from 90 to 19 (causing unbearable stuttering), how?

[fair oasis]

i have a guy that uses 7o gaming that has in built double click when clicks it he can hold it and it will rapid fire is this aloud or is it banned?

[near breach]

Hello together, I run a clan on PS5 with 20+ memers. In the member site ypu csn hold L3 and a QR Code appear who redirect to discord I think. It is called community link. In the last window far right called management you can give a link.

Regardless what I try the QR Code I get brings me to a white screen with this adress

https://console-prod-xboxfront.playbattlegrounds.com/clancommunitylink/d25c9cfd505b42eaa83ec3f718956968bd56c93f66ab239d545c0dbaf184853f.html

How canI find the correct community link? Thanks in advance.

[carmine lantern]

how do i get unbanned? i have been banned for 5yrs:D i never cheated and i got banned...

[potent lily]

!appeal @carmine lantern

[regal vapor]

Kindly take note we do not discuss bans nor handle ban appeals via Discord. If you feel you were incorrectly banned, please submit an appeal on our support website: https://support.pubg.com/hc/en-us

Additional information on bans can be found in the following resources:

• https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-
• https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-
• https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[pine pond]

How do you get the storm medal? I killed loads in taego storms and nothing

[tidal wave]

It's only for the blizzard/sandstorm

[pine pond]

But it shows thunder n lightning ⚡️ and hills in on the medal 🥇 😂.

Why add that medal at the same time as the taego thunderstorms 😂.

[tidal wave]

It could be just a coincidence that it happened at the same time. Now as for the lightning/hills on the medal itself, that's the best possible thing to use when representing a storm

[tropic mica]

How can i change numper for authenticator code for ranked

because no codes coming to my numper

[wise totem]

You need to contact support and request this change

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[peak delta]

can bronze rank and platinum q with each other

[near breach]

Why you ignore my question, again and again?

[potent lily]

If it’s a support question likely gotta go to support. If you’re asking why support is ignoring that’s still a support issue

[vast vapor]

Queue... yes, it can happen sometimes due to not enough players to have them in separate matches (so that a match starts).

[rotund bane]

I don't know how to solve this problem. This issue started on September 20th, I haven't used any cheats & hacks and I'm being banned the same when I start using a different accounts. It was OK a week ago, but it started again yesterday. Can someone please help?

[boreal wraith]

https://support.pubg.com/hc/en-us

[sly zinc]

u cant do anything about it , the report system just sucks lol

[potent lily]

!appeal they can’t do anything here

[regal vapor]

Kindly take note we do not discuss bans nor handle ban appeals via Discord. If you feel you were incorrectly banned, please submit an appeal on our support website: https://support.pubg.com/hc/en-us

Additional information on bans can be found in the following resources:

• https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-
• https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-
• https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[edgy creek]

lmao i got falsely banned for "cheats", I'm not even that good 😭

I did the submit thing on the website, what's the ETA for it to be read?

[wise totem]

Depending on how long the ban is you might not have much to do about it, support will take a while to answer + it's weekend

[edgy creek]

oh.. yeah it's not that long but I can only play 2-3h a day and I just started playing... like come on, can't a man play the game 😭

[rigid schooner]

I have the problem that the game freezes after a match at totally different intervals. Normally, after a match, you are taken to the overview where you can see who in the squad got how many kills, etc. But before I get to this overview, the game freezes and only shows the gray background with cloud/smoke animations.

I've reinstalled the game multiple times, and recently got a new PC with completely new hardware.

I play the game through my Epic account.

[proven parrot]

What's your in-game name?

[edgy creek]

Ikasabes

Why're you asking?

[proven parrot]

Can see last few games - might give an indication of why you may have been reported....

[edgy creek]

I have the exact moment clipped, wanna see?

[proven parrot]

Sure thing!

[edgy creek]

Lmao I'm really not that crazy at the game honestly

sent in dms

[proven parrot]

But you still need to submit a report on the pubg support site - there's no-one here that can affect that decision

ty

[edgy creek]

yeah I did that already

[proven parrot]

Then just have to wait out - your vid looks fine. Looks like you were probably mass reported for wiping that squad - nothing sus about your video mate. Good luck with your report!

[edgy creek]

lmao i know right

haha thanks

[proven parrot]

Good kills...they playd it badly :)

[edgy creek]

that was terrible on their end 😭

But damn those reports caught to me quick... not even 10 sec later and I'm kicked

[proven parrot]

Yeah, that can happen if multiple people report you in quick succession. Send your video/attach it to your report and you should get re-instated. Unfortunately, it might take days/weeks for the report team to review :( Good luck again

[edgy creek]

oh damn so I won't play until the duration of the ban ends

Ehh alright ig

Slow ass customer support

[proven parrot]

Well, they have thousands of reports to wade through :( Create a secondary account maybe to keep your eye in until your main account gets sorted

[edgy creek]

I'm good dude, will get banned for ban avoiding 😂

[prisma tulip]

Guys, i have a problem, when i launch the game, and i reach the lobby, i can't click anything.. nothing works, can't click on the top bars, pass, careers etc.. anyone know how to fix this?

[vast vapor]

@craggy horizon Instead of posting about it in the public channels, please DM an online moderator when you're having a problem with someone on the server, so we can investigate and deal with it. Thanks.

[iron arch]

aight so what i do about 100% cpu stuttering my game?

[edgy creek]

same here, i5 9400f, rtx 2060, 32 GB RAM

Insane stutters, CPU runs on 100% and GPU on 40-50% even if I put all GPU-heavy settings on max

I usually run literal lowest settings possible with 1728x1080 res

but still get stutters

Nothing really helps, I changed nvidia settings, disabled all overlays I could, stuff like that

[rigid schooner]

I have the problem that the game freezes after a match at totally different intervals. Normally, after a match, you are taken to the overview where you can see who in the squad got how many kills, etc. But before I get to this overview, the game freezes and only shows the gray background with cloud/smoke animations.

I've reinstalled the game multiple times, and recently got a new PC with completely new hardware.

I play the game through my Epic account.

[empty osprey]

@iron arch @edgy creek @rigid schooner if you don't get help here in a timely manner, I highly suggest reaching out to support, they may be able to help

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[steady raven]

Hey guys, I have a issue during replay watching, why it says me that I am outside of the replay range, if on screenshot I am shooting panzarfaust from glinder ? How to watch the replay ? It actually doesn't work

[vast vapor]

!bugs
I'd report it to support as a bug. They might want your replay files for that match too, so copy them into another folder.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[potent lily]

Is anyone having issues with the spawn tool in clan training?

It could be a one off thing but it just didn’t work at all in clan training vs regular training grounds.

Clan training totally empty, regular all fine.

[hushed pebble]

game feels like shit on 24h2 does anyone have any solution ?

[empty osprey]

It might be easier for the community to assist if you clarify what exactly is not working properly 🤔

[sly zinc]

well he says he has bad performance on that specific windows version xd

best fix would be just updating windows i guess

or downgrading

[edgy creek]

https://medal.tv/pl/games/pubg/clips/iPlBREFO98k5R9D9H?invite=cr-MSwzRmYsNzY4NTM5MDQs Any fixes? i already tried a ton of things, including optimizing nvidia settings, setting gpu heavy stuff on high so CPU has room to breathe, etc.

Note: My CPU is working on 100% during the gameplay and I can't get it to lower, even if I set the priority to low and as said previously - set the GPU heavy settings on high

Specs: RTX 2060, I5-9400F, 32GB RAM

Game installed on an SSD

[pearl lion]

ANYONE having trouble finding a ranked match

[potent lily]

Na is dead vpn or find friends in other regions

[regal vapor]

Unfortunately, ranked lobbies in the NA and OCE regions usually do not get the minimum number of players required to start a match. Generally, this is a function of the time of day and the overall number of active players in a region.

Players in those regions wanting to play ranked matches during times of low ranked server activity could try using a VPN to connect to a ranked server in a more active region.

In normal (non-ranked) matches, the empty positions in incomplete lobbies are filled with bots to ensure that matches will start within a reasonable time. Ranked matches do not have this feature because they do not use bots.

[viral moon]

I'm having graphical issues on pubg xbox that makes my screen twitch and have green specks it causes constant crashing

If I could add a video here and have someone walk me through a fix possibly?

It causes my console to reset sometimes too

[tidal wave]

Never seen or heard of this before. Are you on an older Xbox by chance?

[hushed pebble]

Lots of fps drop and stutters
My avg fps went from +240 to 160 and below

[hushed pebble]

Its the latest update , the only game that not performing the same is Pubg

[whole pumice]

Hi, in yesterdays stream of PEC i was one of the guys who won a "prize"
The message was to whisper a guy and you will get rewarded. I did that but nothing came back.
What would you recommend? Who to contact, where?

[toxic pumice]

Hoping a mod can maybe help escalate? I put in a support ticket as I bought the survivor pass but it hasn’t registered that I bought it and keeps telling me to upgrade but in the shop section it’s greyed out as bought. I really want this sorted before the pass ends so I can get all my stuff ☹️

[empty osprey]

Oof, sorry this happened! Unfortunately, mods don't really have access to support, we can only help with Discord issues 😟 This is gonna have to be sorted via support, appologies!

[empty osprey]

Gotcha, have you tried reaching out to support yet?

[toxic pumice]

Ah makes sense, wasn’t sure if there were any official support people floating about here or not thanks anyway

[empty osprey]

Not for now, but I can note the interest. No problem!

[potent lily]

Not in your utility area?

[toxic pumice]

I’ll have to check when I get home, they keep changing it is it there now? I thought it was automatically applied

[potent lily]

I couldn’t tell you when they started putting it there as I do remember the first passes just being automatic. But yes it would be within the utility last 5-6 passes have been

[tidal wave]

Wrong channel

[upper lintel]

@analog galleon please do not post tiktoks in this channel, #📸│clips-and-pics or #📹│off-topic-media is your way to go

[gentle thorn]

I cant sign in to steam. there have been too many sign in eventhough i just sign in once

[steel jacinth]

You can't sign in to Steam or you cannot sign in to PUBG through Steam? If you are having issues with Steam itself, please contact their support and make sure your account is safe.

[hushed pebble]

I need help Everytime i reinstall windows when i try to open pubg fps is locked to 1
Any fixes?

[whole pumice]

Hello, so i created a support ticket, of course no answer so far BUT - i received the prize just a minute ago. That makes 2 days after the stream.
Just wanted to follow you up.
Issue closed.

[edgy creek]

Any chance next update will fix my setup lagging as if it was running cyberpunk on 4k texture overhaul even when on lowest settings

Or is it just gonna be a new battlepass update + a ban wave again

[main glacier]

whats your specs

[edgy creek]

@main glacier

[sly zinc]

Have u tried a fresh Windows install?

Plus BIOS Update etc

[woven siren]

how to fix long waiting smoke screen in pubg ?

its so annoying

[edgy creek]

I just did that like a week ago lmao

[sly zinc]

Smoke screen?

[sly zinc]

Then maybe a new CPU I guess lol

Or were the problems after a patch ?

[edgy creek]

It was fine like a year ago, was running smooth 150 fps im pretty sure, but now I came back to this bullshit

[sly zinc]

Maybe try with ddu to remove all GPU drivers and install them completely new

[edgy creek]

Thank you for advice but this will not help at all

It's the CPU working on 100%

I can't get it to lower

I tried playing on 4k res with ultra textures and it still didn't do anything lmao

lagged in the same way, but with better graphics

[wet sluice]

Maybe lower settings, you are asking too much from the CPU, its 5 years old and it was mid then

[sly zinc]

Yeah the CPU is the bottleneck atm

Means that your GPU can't utilize the full power

If I'm not wrong

[woven siren]

yes like loading after the game ends / leave the game lobby.

[sly zinc]

Ah you mean the loading screen ?

I have the same issue It seems to be my Internet provider, what fixed it for me was using a VPN lol

So from waiting 2-3 min to get back to the lobby is down to 5 sec haha

[vast vapor]

Yeah; those transition screen hangs are generally due to net traffic issues, if other users' experiences are anything to go by. Try changing your DNS servers, make sure your firewall settings are allowing tslgame.exe traffic, etc.

[woven siren]

dns servers to ?

[woven siren]

oh okay i might try this out too.

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[potent lily]

Search the channel

[austere jungle]

Hi

[rare whale]

hiii

i want to strecth the resolution, any solution on how to open cotumize option

[molten salmon]

Did anyone received the Master Survivor Crate from the event Veil of Taego yet ?

[wise totem]

Should be claimable or in your account at 15:00 CST

[sonic coral]

if you're using Nvidia graphics card, open Nvidia Control Panel and create a custom resolution in there and save it.
If you're a 1920x1080, then 1728x1080 is a really nice res. You'll just need to adjust your vert sens in-game to 1.11 to give you a 1:1 ratio.

[molten salmon]

Ok

[opaque geyser]

Is the game’s audio bugged ?

[potent lily]

A lot of the time after updates yes

[rare whale]

thanks for answering, it is already in Nvidia control panel, but i can't open the costumize section, is it bugged or anything?

[rustic maple]

1 - Make sure to ALLOW STEAM and PUBG to use both the PRIVATE & PUBLIC network when the Firewall ask to it ❕

ive just went through the steam guide for pubg and it says the above. how can i change that later? i think ive ticket the wrong stuff right after installing pubg

[crystal maple]

Me and my friends are struggling to ping markers in game since this update quite often well have to go into setting and rebind the key for it to work. Is there a way ti seperate radio wheel and ping as it seems that is the problem.

[sick parrot]

Yo i get a crash where it says anti cheat is not running correctly and it crashes every match help me please

[simple bay]

Is there a way to mute the click sound that plays when reviving or pinging? new to this update

[cosmic olive]

.

[brisk marlin]

anyone know about the rewards of the (survive in taego) zombie mode? we should get them today or no?

[tidal wave]

Read the latest in #🎺│service-announcements

[brisk marlin]

thank you, i saw it earlier but it though it was for the challenges ❤️

[tidal wave]

Oh, you might be right. Think I assumed it was for the zombie mode

Or maybe the admin got confused and wrote the wrong thing because other people have been asking about the rewards for the zombie mode as well; not the other event

[potent lily]

Depends how they’re doin the rewards

If they’re messaging you it would be spread out

If they’re putting it directly on your account last I remember it was two weeks after the event end.

[stoic saffron]

Do u not get rewards if dead after team-mate makes it out alive ?

[uneven kernel]

yes because it shows as the stage is not cleared

you have to escape

[stoic saffron]

Time to let others do the job while i sit back at the end then

i though if i carry others with whole ass plan it would work

[potent lily]

The game doesn’t know your plan just if you escaped or not

[edgy creek]

I guess no chance, but now I can enjoy the even more colorful fucking skins in my 20 fps game, yay new emote and skin updates, who would've known...

I really hope they optimise like anything really in any next update

So I don't have to update my 1k usd setup to a 3k usd setup for no reason

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[frigid trellis]

Someone is trying to load the game for the first time but this keeps happening. They can’t do the training. They’ve tried verifying game files. Any ideas?

[lost reef]

So what’s up with the in game ping marker?
I have to spam the middle mouse button and it rarely works?

[gray dust]

crouch spamming is bugged. please fix it

[craggy flicker]

YOOO FIX PING MARKER

[echo cape]

Can you fix the bug with squats on hold? When you sit down a lot, you just "fly"...

[foggy hamlet]

Fix crouch teleport bug please 🙏

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[bitter wadi]

I found a bug in the game: when I crouch multiple times while holding Shift, the character jumps twice. If you have the same problem, let me know.

[low roost]

anybodys having the crouch bug ?

@tiny bobcat @devout mesa could guys report it to dev team please , its acutally so bad

[tiny bobcat]

the devs are aware and it is currently being fixed

can't give you set date, but next week wednesday is a possibility

[low roost]

ok ic

[lost reef]

Are they aware of the in game ping marker bug?

[tiny bobcat]

can you specify?

[lost reef]

When I hit my middle mouse button to mark in game it rarely works
I’ve seen a lot of people complaining about this issue

[craggy flicker]

is it possible to back to old radio message? this new radio message not helping in-game. thanks

[young steeple]

I've not recieved the rewards from the Master survivor challange, now when i'm reading on the page and it says that it will be sent out automatically to my customize tab when conditions are met but i have yet not seen any rewards. What should i do? Platform: Steam Username: p0k3

[jade lance]

Please fix the reuturn to lobby bug - Stucking in loading screen for a long time. Already Tried using Warp. Warp gives me 20 secs Delay of any Interactions ingame between pressing Keyboard buttons and Actions ingame. Is it really o hard to fix to get a fest and stable connections?

[smoky zephyr]

any troubleshooting about this error ? i tried to clean reinstall or verify the game but still the same problem. this error is showing up after the last update

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[vast vapor]

#🎺│service-announcements message

[vast vapor]

Other players who've solved this generally say it is a client-side network issue. You might need to change your DNS server or another such fix. Try using the search feature (see two posts above) to see what others have done.

[sleek wing]

Am I missing something here? There doesnt seem to be anyway to play the game. At the menu it tells me I need to complete basic training to enter a game, I click training and it just says training in progress. Theres no play or start button or anything like that. Ive validated files and redownloaded the game and it still has the same issue

Ive also tried refreshing a million times

[sleek wing]

Im having same issue did you figure it out?

[spring grove]

So my squad played "Hungers left behind" for 1 and a half hour, and after we reached last stage, our connection to the server DC'ed

Is there any way PUBG support could fix this and give us our rewards?

[worthy knot]

cpu 100%
gpu 0-40%

have fix?

[vast vapor]

#🤝│community-troubleshooting message

[sleek wing]

Thats the channel were on arent we?

[potent lily]

It’s leading to a message above yours

Click the link

Whenever it has the chat bubble it’s a link leading to a message in whatever channel is listed before it. If it’s just #🤝│community-troubleshooting by itself it’s just the channel

[arctic trout]

Hey there! I wanted to play pubg after years and now if I start it, my lobby doesn't fully load. I can refresh many times, but I dosn't help.

Thats how my lobby looks like

[vast vapor]

Yes, Literally right above your prior post.

Click the link, and it'll take you to the relevant post.

@arctic trout Same for you - see above.

@jade lance @sleek wing @arctic trout Since you all seem to be having the same issue, and there's a small rash of such complaints after the latest update, you each should document the problem by opening a ticket with support to report it. Hopefully by providing them with the info, they'll be able to see the pattern and identify (and fix) the problem.

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[sleek wing]

The link to go to announcements? Thats the only link I see right above my post

happy to open a ticket as well, where do I do that?

[potent lily]

That is right above your last reply via modbot with support links.

[potent lily]

The link he was referring to is the one he sent that you were confused about being in the channel,

Just go submit a ticket

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[sleek wing]

Is submitting a request the same thing? I didnt see ticket

[potent lily]

If it’s within support website yes.

It’ll send off a ticket and they’ll email you at a later date

[sleek wing]

Right on, ill do that. So is Togusa referring to, "Other players who've solved this generally say it is a client-side network issue. You might need to change your DNS server or another such fix. Try using the search feature (see two posts above) to see what others have done." as the solution?

[potent lily]

Yes.

Searching the channel is helpful just gotta use keywords

[sleek wing]

Is there a specific DNS server im supposed to change it to?

[lost reef]

Up you graphic settings
Low settings will use more cpu

[sleek wing]

Is there a specific DNS server im supposed to change it to?

[vast vapor]

No... but if that's causing the traffic failure, trying a different DNS might resolve it.

I'm not the tech expert here; you'll need to follow the previous advice and search the channel to see what previous users in your situation have done.

(And: Good luck!)

[sleek wing]

thanks

[arctic trout]

Ok I wrote the support, since installing warp didn't help 😦

[jade lance]

same for me, warp and another DNS didn't solve the Problem

[sleek wing]

ya i submitted too

[jolly sky]

what's the tl;dr on this dns talk? is there a config issue related to this high ping problem since the patch?

my buddy and I are on starlink and our ping is exorbitantly high now despite being on US base stations

[junior shell]

why am i still on spawn? my other team is already in plane

[clear bobcat]

no bluechips in custom matches?

[potent lily]

Bug

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[molten salmon]

Did anyone received the survivor crate from the event Veil of Taego yet ?

[potent lily]

Did you click claim on the website?

It’s at the very bottom

[stuck heath]

Getting this when I boot the game (playiong through steam)

any ideas on a fix here?

[minor spoke]

same issue here, how can I get rid of the radio wheel and just make middle mouse mark something like it used too. This is so annoying

[wise totem]

it still does you just have to click it a million times lol

or use f3 to ping

alternatively change it

[foggy hamlet]

Did they fix the crouch teleport bug?

[minor spoke]

yeah F3 works for now, but not super convenient. does anyone actually use those radio wheels

[vague mortar]

Does anyone notice a bug when someone is carrying a wheel it doesn't make any steps sounds?

[charred lichen]

is there any way to improve performance without upgrading components?

i get like... 70fps with a Ryzen 5 5600G, RX 7700 XT and 16 gb ram ddr4

everything on the minimum settings (and I play 1728)

render scale is on 100%

[wet sluice]

Looks like you missed the plane

[lost reef]

I deleted the radio wheel and emoji wheel from my button
Still screwed up
Strangely yesterday one of my games, my teammate could see my ping marker when I used it but it didn’t show on my screen?
That was 1 game, the other 20 games he couldn’t see it
If I look at a wall and spam the button a hundred times, the majority of the time when the marker appeared it would be at my feet

[arctic trout]

wow, another one with the same bug... let me know, if you find a way to fix it

[trail flower]

fucking hunger left behind always kicks us out with network lag at last stage.
seems thats intentional as it happened twice today

[edgy creek]

We should do a strike against all those new skins in updates so they can actually focus on performance which hasn't gotten better in like 5 years

I honestly think devs and other higher ups don't give a slightest shit about performance, like dude I don't even have a low-end PC and I'm stuttering a ton, it's not a fps issue since I get like 100-150 but it's stuttering so badly it's not even funny

Like imagine a Porsche just randomly turned it's engine off and on while you're driving, it's unacceptable

[charred lichen]

agreed

idk cus most of the things I see on youtube are all the same but a friend of mine has 150 fps with a gtx 1050 and a ryzen 3 3200g

which is uhh

[vague mortar]

Oh sorry

A tire

There is tho

U have to get a repair kit

Then u can steal a tire from a car

Yep

I was playing taego last night

Dropping in terminal

Aint hearing steps

After spectating the enemy that wiped us out

Seems like when they took out the tire (holding it) they dont make any steps

Maybe a spectator bug or im tripping

[potent lily]

Just because you aren’t buying you’re still playing the game they’re still seeing you as a number

[edgy creek]

Yeah

[pseudo whale]

Can some help me plz as I had this bug for a long time and it annoying really on my red dot cross hair I have 2 colours showing as 1 is higher than the other

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[boreal halo]

please fix the bug in tdm where you are stuck in walk mode on respawn it is so annoying and hinders gameplay

[gloomy shell]

HELLO evreyone, i am seeking for help , i am facing a problem abt not being able to start the game , it crush on the trailer thing

[harsh prairie]

cant follow your team mate sometimes you just dont drop when they do

[fluid gull]

i have no bullets

[potent lily]

Someone said it breaks after you change clothing in the pre plane lobby

[foggy hamlet]

Any idea when crouch bug will be fixed? @tiny bobcat

[tired crow]

Just updated my Epic account, and it wants me to make a new character, but it shows my cosmetics I had. It also wont let me "Create Character" so I'm just stuck on this screen

Also pubg.com/support doesn't even work??

[potent lily]

Well that isn’t the correct format for the link so it wouldn’t work

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[potent lily]

More new bugs this update shocking

[tired crow]

Unfortunate that the channel description tells people that it is

[potent lily]

Issues for the staff

But it’s typically reposted over n over here

[lost reef]

So I’ve got the in game ping not working
Won’t follow teammates parachute bug

[vast vapor]

@static bobcat Please do not use words like "rape" casually here, out of respect for others. Thanks kindly.

[regal vapor]

Be friendly, polite and respectful to everyone on this server. No harassment, abuse, hate, threats or discriminatory behavior of any kind, even as a joke.
Please see #📋│welcome-and-rules

[vast vapor]

!bugs
File a ticket to report the bug, so they can track it down and fix it.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[molten salmon]

Anyone received the zombie rewards from the event Veil of Taego yet??

[daring swallow]

They will be rolled out on 10/14 7:00 PST

[foggy hamlet]

Notice regarding two occurring issues**

Hello!
The 2 issues mentioned in the post above got fixed earlier without a maintenance.
In case you haven't restarted the game for around 4 hours, you should restart the game to receive the update.

Please let us know if you still face the issues, thank you!

[potent lily]

What issues

[viral monolith]

Check the updates and internet connection. I had same problem in summer.

[indigo frost]

i have a question maybe one of you guys can answer.
I created my account using epic. I know regret it since most my friends play through steam. I would like to transfer my character from epic to steam, but even though i linked my steam account to my krafton id on the krafton site, it's not pickin it up when i install and launch PUBG from steam, it keeps asking me to create a new character. Is there anyway to transfer my character?

[wise totem]

unfortunately no, every platform has its own progress

[indigo frost]

what's the point to have a krafton id then?

[wise totem]

security reasons plus you can link other platforms for other benefits, the game is not cross progression though

[warm fractal]

Friend downloaded the game and he has this. Tried restarting lobby, verifying steam cache, downloaded the game again, allowing both private and public networks in firewall settings. Still bugged. Any ideas ?

[light berry]

I also have the same issue.

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[surreal warren]

The matchmaking bar perfectly covers the confirmation button when opening things in the workshop...

[vast vapor]

!bugs - Let support know; good chance they'll fix it in an upcoming patch if they get complaints.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[lost reef]

The ping marker bug has been acknowledged by PUBG and should be fixed this week!😎

[sick parrot]

I formatted my pc 2 weeks ago bc of a critical anti cheat bug and right now i got it again

[sick parrot]

help

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[rocky sun]

idk how to set the mic in pubg

[sick parrot]

Fix this shit after the update many players cant play the game tried everything still didnt fix it @devout mesa @tiny bobcat

[potent lily]

!bugs @sick parrot report it to support just keep on reporting it there

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[sick parrot]

i ddid

[potent lily]

Support passes everything forward to devs if they can’t get an easy fix of “clean install”

[sick parrot]

i cant i tried everthing

[potent lily]

As I said Support passes everything forward if they can’t fix it

[vast vapor]

@sick parrot The pinned messages in this channel have several fixes and troubleshooting steps; check out the ones from itachimetal especially.

(Verify file integrity; clean reinstall are the first two things to try that come to mind.)

[rustic flint]

Did I upset a cheater and get booted from the lobby?? My connection was fine and none of my teammates had an issue

[vast vapor]

Just looks to me like coincidental bad timing with the network issue. Could easily be server-side. (Cheaters generally use wall hacks and aimbots; haven't really heard of anyone using network traffic attacks.)

[hard shale]

Game is just stuck looking like this. Cant start anything

First time trying to play in 4 years on this account

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[rustic flint]

It’s like the old COD days kill a hacker and get kicked from the game. Like I said I had no internet issues at that time prior, that never happens to me. I played another 5 hours not one issue with connection. Everytime I’ve had a connection issue with the game I’ve been able to get back in cause it closes the game out and dash boards me. This was like old console days as to where your game needed to be physically restarted by yourself cause a hacker/cheater removed you from the lobby just annoying I don’t see a decrease in cheaters just new accounts

[stuck heath]

yes, same issue here... 😦

[runic salmon]

Yo pls pls help me with game

[steel jacinth]

This could be a problem with BattlEye. You can try to navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe. Then verify your files and it should reinstall it.

[glacial summit]

Zombie mod=always crashing(console)

[potent lily]

This is not a one off. Happening this update.

Reported to support but my god I hate regular training

[spark mauve]

every time the game updates i get banned for 24h

Hello
every time the game updates i get banned for 24h

why?

[regal vapor]

Kindly take note we do not discuss bans nor handle ban appeals via Discord. If you feel you were incorrectly banned, please submit an appeal on our support website: https://support.pubg.com/hc/en-us

Additional information on bans can be found in the following resources:

• https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-
• https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-
• https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[jolly sky]

does anyone else's network diagnostics tool in pubg fail to send report every time?

[torn wave]

Hello everyone. I have a big problem and hope someone here can help me. My pc should play pubg easy but when I lounch it my fps drops to 0 right the second pubg starts, and CPU goes to 100%. How can I fix it. Please help me.

[vestal hawk]

Hello anybody here ?

What’s the steps on uninstalling Pubg complete

[fast grotto]

here you go

[vestal hawk]

Hello my Pubg isn’t launching

[young steeple]

Is there anyone else that can't use ingame voice chat today?

[potent lily]

!troublepins @vestal hawk

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[tranquil creek]

I got one of the progressive k98 skins in a crate but how do I like, equip that

Doesn't show up in weapon skins

[vestal hawk]

Huh ?

[potent lily]

Pinned messages in the channel.

As the first line says

[vestal hawk]

i don't see my issue in there

[potent lily]

Try all steps.

Verify files, clean install, yada yada yada

[vestal hawk]

i did all that

even did a clean uninstall and install

even uninstalled steam

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vestal hawk]

this page not helping either

even when i put the error code in

[potent lily]

It’s to put a ticket in

With support

[vernal kestrel]

Is it not in the "SR" category in the weapons section in customize?

[potent lily]

Did you get the progressive itself or the chroma

Big difference

[tranquil creek]

Just the chroma

Have now realised

That's some dumb shit tho

[potent lily]

That’s how it be but at least if you don’t get the progressive you can have 5 schematics and more polymers from scrapping the chroma

[potent lily]

!bugs tell support

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[versed flare]

Hello, i have a question. If someone knows and could answer me, I would be very grateful. 🙏
If I dropped a legendary weapon from the Hideout box. But if the box from which I dropped the legendary disappears after the deadline, can I still upgrade that weapon to the maximum level?

[potent lily]

Once it’s yours you can do whatever you want with it

[versed flare]

Thank you so much!

[kind sluice]

Hello after some games I have this weird glitch when I spawn before the game I can move fast like a noclip then I cant go out of the airplane till the end of the map

[vast vapor]

That's definitely one that needs to be reported to Support, preferably with a video clip / replay video clip.

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vast vapor]

Looks like it was an issue that they fixed. #🎺│service-announcements

[crude falcon]

Two of us in our squad have an intermittent audio problem. In the lobby, team chat works fine. We all have it set to open mic, team only. Sometimes when we go into a game, two of us will hear game sounds, but not each other. Sometimes the we can hear the other player talk, but they can't hear us. OR sometimes we can hear each other at all. OR sometimes we'll be in a game and we can hear each other and then when we go back out to the lobby, we loose sound and can't hear each other, but sometimes if we restart the lobby, all sound come back. Now here is the kicker, we can ALWAYS here in-game sounds. Cars, gunfire, explosions, everything. But we can't hear each other. The stupid thing is it doesn't happen all the time. I have to believe this is a PUBG thing. Any suggestions or anyone else come across this?

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[twilit talon]

Goodevening guys, out of the blue my pubg will not start, no error logs no nothing is there a log file of the crash somewhere?

[limpid oriole]

hello guys im new to the game i havent even played it on pc and i want to get in the game but the black screen with smoke wont let me i tried every thing possible

[fast grotto]

try running steam in admin mode and launching game

[limpid oriole]

alright

trying it rn

still didnt work

[fast grotto]

damn

[limpid oriole]

and the support is so ass

they didnt even help jst send the same thing again

and they dont even reply

[limpid oriole]

so can someone help me with this?

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[limpid oriole]

nothing works

[cobalt jasper]

#🤝│community-troubleshooting message

this may help

else try reinstalling it

#🤝│community-troubleshooting message

[gray belfry]

i just opened a crate with but i cant find the skin in my inventory

[vast vapor]

Hideout crate? Was it the purple Kar98 skin?

[gray belfry]

yep

[vast vapor]

That's a color skin for the main Kar98 progressive skin. You have to get the progressive skin in order to use the chroma skin on it to chnage its color.

[gray belfry]

damn

my bad

[vast vapor]

Once you do, it'll show up on the progressive skin menu.

No worries.

If you don't want it, you can scrap it for schematics and polymers.

[gray belfry]

owkie , thank u

[limpid oriole]

i reinstalled it with the tutorial and still the black screen

[cobalt jasper]

than i'm no help

maybe a moderator could help u

[limpid oriole]

they are saying the same thing as you

they are useless i swear

[silver star]

Any idea why the game is freezing every 2 seconds

[potent lily]

Mods aren’t IT.

Submit a ticket with support so they know about the issue and wait.

[limpid oriole]

yea trust me

support is to ass for me to do something

i emailed them on email and website 2 times and they sent me the same convo i had with the bot

[potent lily]

Support will send it to the devs if everything they send you does not work.

Your ticket tells them “hey there’s this issue” and if others have submitted then it’s “This issue needs fixed multiples have it”

If y’all just whine here it won’t get sent off.

[limpid oriole]

well they should fucking fix it already

everyone on reddit steam community has the same problem

vids back from 2022 with the same fucking problem and they dont do nothing

[potent lily]

Email daily for a while put pressure

Whining on social media they don’t care at all

[limpid oriole]

i did already for 3 days

this my 4 th day already

spent 6 hours in the game without even seeing the lobby

[willow gale]

does anyone know why my keyboard and mouse is lagging when i play pubg but not any other game?

[uneven kernel]

it is your resolution

[woeful kernel]

guys my pubg opens up fine but I can't click anything on it once it opens what should I do?

[crude falcon]

Anyone else here having audio issues? While my squad and I can hear in-game sounds, we can't hear each other. PUBG is turning off the mics. Sometimes they work in the lobby. Sometimes. Never had this problem before.

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[glossy heath]

i get that error after 5 minutes "Unknown crash. Our engineers will look into this problem." can everybody help me?

[woeful kernel]

anybody? :(

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[radiant cove]

Hello, i just logged in after a break for a couple of months and all my skins are gone?? someone pls help...

[serene light]

so Why when i luanch Pubg it shows it lauching and then just a black screen anyone els have this problem?

[opal vale]

Where can i report a player for using no recoil macros in Pubg on this Discord ? I have screenshots of him stating out that he´s using this macros since 3 Years. The Krafton Support said that i have to report it here cause the hacker wrote that on Discord.

[sullen marlin]

Hey there! To report members breaking the server rules, please reach out to or tag an online/available <@&208909936514695168> or <@&1273219191884742716> and provide evidence via DM (Discord Message) and not in public channels.

[vast vapor]

!gamereport
For reporting people who you believe are breaking the rules in-game, see below.

[regal vapor]

Where possible, please report players using the in-game reporting tools.

You may also report a player by raising a ticket with our support team:
PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[woeful kernel]

bump

[vast vapor]

!rule2
Please don't bump posts or cross-post. If someone can answer your question, they will. Meanwhile, please try searching the channel and pinned messages for troubleshooting help on similiar issues.

[regal vapor]

No spam. This includes tagging people repeatedly or unnecessarily.
Please see #📋│welcome-and-rules

[vast vapor]

!troublepins
@woeful kernel

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[woeful kernel]

none of them addresses my issue

[vast vapor]

Then your next step is to contact support:

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[versed mason]

I’ve submitted a report to PUBG through a ticket. No reply

[vast vapor]

That's a good start. If they don't reply within a week, follow up with an email every day until you get a human response. (Krafton Support is not known for being very timely.)

[empty trail]

anyone give me uc

[brazen plume]

I have a very slow "fog" screen loading to go back to Lobby after a long game, its quick on games that are short, but takes up to 2min sometimes on a long game, No freezes no anything else, just very long loading back of that screen you get your DMG/Kill results. No one else has this bug. (Yes, tried to fix steam files, even reinstall, also tried an old fix i found on the webs which was changing the default DNS, nothing worked so far. Also do not have a slow of overheating PC, its way overkill to play PUBG actually)... So any one out there with same issue that has found a fix? my sanity will appreciate...

[potent lily]

Why’re you posting this in every channel?

[onyx topaz]

Where are you supposed to send it?

[potent lily]

If it’s for the challenge there’s a channel for it. #1293842702458425374

If y’all saw the announcement channel it tells you

If it’s about a bug then support

[sly zinc]

Problem with your Internet provider change the DNS or use a VPN , had the same problem where it took like 3 min after the match to load in the lobby

With a VPN it took like 5-10 seconds lol

[main glacier]

[midnight halo]

Hello guys,
How to solve high CPU usage issue?
i7 9700k
1080ti
16GB Memory
SSD

[sonic sonnet]

so i just downloaded this on steam for the first time and this happens. never had this issue on mobile. it will not let me play at all, i even tried restarting the game and my cpu and even waiting a day, there is nothing in support about this, does anyone know a fix for this?

[wise totem]

report this vid to support please

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[pine aurora]

It was happening to me because of Outplay program

so try to close any program and open it

[granite hornet]

please help

[woven charm]

restart lobby

[plain trout]

roll back the changes, and give SA the server back!!!

[granite hornet]

how many times

[uneven kernel]

try a different internet connection

[woven charm]

integrity check?

[granite hornet]

i play with 20 28 ms top

[granite hornet]

wath is that

[uneven kernel]

to see if the issue persist on a different connection

you have NA role so I assume you don't live in Netherlands or Belgium as they don't have access to the survivor pass and hideout afaik

[granite hornet]

if i dont have the survivor pass the hideout dont show?

[uneven kernel]

no that's not what I meant

it will show

[lost tiger]

I can’t ping enemy location anymore. What am I doing wrong?

[potent lily]

Certain countries banned gambling. So they don’t have the pass or hideout.

[vast vapor]

I would suggest doing what the popup says and contacting support: See below for the support website URL.

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[pseudo spear]

Hi, I'm geting kicked out the game because some "anticheat system not working", checking the file integrity solves the problem but it just last for 3-4 matches and game crashes again. I'm sure it's not just me, just want to know if its something I can fix by myself or is a bug to patch (hopefully soon)

[vast vapor]

Sounds like maybe the files are getting corrupted... you might try scanning your HD/SSD for errors, that sort of thing.

[pseudo spear]

Maybe, but the file checking always says all good, no download anything new, idk, probably its happening to someone else since the issue started with the latest hotfix a couple days ago

[sweet kiln]

@vast vapor Hey my contraband section of my hideout is blank and has been since a bought starter pack. On PlayStation would you know anything.

[wise totem]

Try a diff internet connection if you can

should fix it

I had this before, luckily my broadband was getting replaced anyway so it was fixed by that but that's usually the main issue

[sweet kiln]

Ok I can't do that currently but I will try over the next day or two.

Ah that's funny though because like I've been on the same internet the whole time and it only happened right after I purchased starter pack and went to open some crates but will try this.

Thanks

[wise totem]

Yeah there's some funky things that happen to this game sometimes

It's just one of those

[regal vapor]

Community Moderators are volunteers who help moderate this Discord server: they are players like you. They are not Krafton employees. They are also not Information Technology experts.

If you have an issue that needs to be addressed by an employee, please contact support. (Type !support for the support website.)

[mental lynx]

hello guys, is there a way where i can play 4:3?

[lilac yew]

Why can I not change outfits before matches start

[potent lily]

It’s a bug make sure to report to support

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[granite hornet]

10 times the game crash in 18 min

[golden stirrup]

vc channel is requiring me to be in push to talk and im not sure why anyone have any ideas?

[vast vapor]

In game? Or in Discord?

[inner bison]

For what reason can dutch players not purchase Premium ?

[regal vapor]

The following countries have banned PUBG or have made gambling illegal therefore you are not able to earn certain rewards in game or otherwise: China, Jordan, Nepal, Israel, Iraq and India.

[potent lily]

Possibly due to a ban of gambling? The passes have crates that are just a gamble along with the hideout.

if you are in Netherlands/Belgium no hideout or pass available

[inner bison]

What do you mean with gamble

Im not putting any money into it except for buying premium, hows that gambling ?

And I can use hideout just fine ?

[inner bison]

Yeah, I would like to know what legal regulations. It doesn't make any sense

[uneven kernel]

you can still buy the premium pass with VPN

[inner bison]

And then what, you get caught when you dont use VPN anymore

and byebye account

[uneven kernel]

no

you don't get banned for VPN

[inner bison]

If I buy the pass with VPN, and play without VPN, im sure ill get banned for owning the pass on a dutch IP.

[uneven kernel]

no you won't

[inner bison]

That doesn't make any sense

Why would they allow that

[uneven kernel]

pretty sure half of the playerbase is using VPN to play on other servers and never seen anyone getting banned for VPN

[inner bison]

Do you understand what im saying ?

[uneven kernel]

yeah I do

[inner bison]

• • using VPN to play on other servers * *

[uneven kernel]

you still do not get banned for it - this is how my friend bought the pass

[inner bison]

I won't use a VPN to play on other servers

But im willing to use a VPN to just buy the pass

Like there arent even any guides available

[uneven kernel]

like you can't buy the pass and/or spend money on hideout if you live in Netherlands or Belgium as those countries have laws against loot boxes

[inner bison]

So I also doubt it's that simple

I dont really care about hideout, i just want to spend some survivor points on the pass

[plucky forge]

Hello @steel jacinth just wanted to let you know this guy found me through this server and is running some poor attempt of an scam.

[nocturne sun]

NL and BE have laws against paid loot boxes (free/ earned ones are fine). Purchasing premium pass is considered as purchasing loot boxes because the premium version of the pass includes loot boxes... If you really care, you can VPN to any other country to bypass this.

Tbh every country should adopt these laws to get loot boxes out of video games for good. NL and BE have taken a step into the right direction.

[inner bison]

Im only talking about spending my survival points on things that are locked, theres no RNG, no nothing. Just play the game, earn exp and unlock stuff from the pass.. I couldnt care less about loot boxes, the free ones with BP are just fine @nocturne sun

[potent lily]

The loot boxes are within the pass therefore you can’t buy it where you’re at. They used to not have them way back before the hideout.

[thorny kite]

(NOTE: My laptop is Windows 11, I just use various apps to give it the appearance of XP)

[golden stirrup]

It was in discord in one of the vcs in this this discord. Made a squad channel and it was working fine then after like 2 games it forced me to push to talk

[vast vapor]

And you've checked your Discord settings?

[golden stirrup]

Yeah any time I tried to switch it to voice activity it would pop up saying that this channel requires me to be on push to talk or I will be muted but still able to hear. I couldn't unmute or same message. Tried leaving and joining again but also no dice.

Also crazy we use damn near the same headset lol, I've got a cloud core 2

[vast vapor]

Is it like that in all voice channels, like on other servers, or just here?

[golden stirrup]

let me test i know calling via messages isnt an issue

nope other servers let me use voice activity

i just joined another on here and didnt have that issue no idea what happened last night

[vast vapor]

Weird. Well, hopefully it is fixed now, but let us know if it happens again.

[golden stirrup]

will do and i agree weird

[sleek parcel]

Hey @vast vapor how do I follow a channel, i want to have the esports announcements & general announcements to forward into my discord channel.

[potent lily]

Should pop up on the bottom of your phone if you’re on mobile whenever you enter those channels to follow

[sleek parcel]

Hey thank you for that! Massive help! 🙏🏻

[wise prawn]

sorry for double post, realised there was a troubleshooting place after/

anyone know why since most recent update the actual game client doesn't recognise being borderless and if i move my mouse too far to the right it goes onto the second monitor ? essentially meaning I can only pan left

I've tried going full screen and windowed and the same issue occurs

[potent lily]

No problem

[dry bramble]

can someone help

[rugged mulch]

any solutions for the trouble merging inventory error?

[dry bramble]

can someone help i want to play...

[rugged mulch]

have you tried letting i t initialize

[copper cipher]

I opened a Hunter Crate and got a cool lvl 3 backpack with teeth on it. I "made" the backpack using points and then went to apply it. The very second I clicked on "Save", it disappeared and is now gone. Anyone know how I can contact them to get the backpack restored?

[potent lily]

!support @copper cipher

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[copper cipher]

Thanks, @potent lily

[dry bramble]

i solved the problem
just use vpn

[last elk]

why does my pubg update "infintely"

[coarse heart]

Hello, I have a serious problem with the items in the game and the steam inventory. Many of the items that I have sold in the game are in the inventory of steam accounts, and those items that I actually have in the game are not in the inventory of steam.I reinstalled the game and the steam account even and validated the game files without success, the problem remains. Please help

[quasi cedar]

Hello good morning/afternoon/evening, I hope someone can help me, the game leaves me without internet every time I try to play, there is no error message, absolutely nothing appears, it simply leaves the PC without Internet until I restart or disable and re-enable the wifi and ethernet drivers, I've already done too much, I uninstalled and reinstalled, I did an installation from 0, installed on different disks, I tried disabling the firewall, I even formatted the PC and the problem is still the same, I don't know what else to do, does anyone know what it could be or has this happened to anyone?

[potent lily]

Didn’t they just update this so the steam inventory doesn’t matter anymore?

Edit: yes they did. https://pubg.com/en/news/7598

[coarse heart]

Thanks I understand now I just forgot to read that info

[pulsar lark]

asking for general info for sound lock experience any advice

[potent lily]

#🤝│community-troubleshooting message

[flat oak]

hi there, followed instructions for unlocking channels but still no access. is there more info somewhere im missing?

[potent lily]

Which ones are you tryin to unlock?

[flat oak]

pc-na-lfg

[potent lily]

!lfg it doesn’t pop up here?

[regal vapor]

Looking for a teammate, or perhaps a clan? Select your platform role in #📫│role-select to access the LFG (looking for group) channels, including:

#🔍│pc-na-lfg #🔎│pc-eu-lfg #🔍│pc-oc-lfg #🔎│pc-as-lfg #🔍│pc-sea-lfg

#🔎│console-na-lfg #🔍│console-eu-lfg

[potent lily]

It would say unknown channel

[flat oak]

ok guess i unlocked already then, guess i was expecting more activity w/ 33k peeps online?

thanks! 🙂

[potent lily]

Not everyone is NA and the lfgs here aren’t super active. There’s another discord called PUBG Reddit and that’s where they actively have people looking for lfgs

Also there should be the channel select available to you, idk where it is on pc but here’s how it looks on mobile

Channel & Roles allows you to select all channels you want in view

[vast burrow]

guys can annyone help me. So the problem is when i try to spray i just hold the mouse right. But when I release the mouse button its keep spraying, and after that the second time iam trying to spraying i must be click 2 times on my mouse to shoot. Does annyone know how to fix it?

[viral monolith]

Guys I have an issue and I want your help. My ranked leaderboards says EU but I m actually on SA. Are there any ways of changing leaderboards to the correct one? I have played the provisionals and it still says EU. Any suggestions?

[wise totem]

If you play placement matches on a specific region then you’ll stay on that region’s leaderboard

When you are on your region it’ll show your region’s leaderboard but you won’t be placed there

[viral monolith]

For ever or until next season?

[wise totem]

Next season

[viral monolith]

Ok 👌👌👌 thanks m8!

[proud horizon]

Hallo , is it possible to play on Asia server on console, because i play on eu server and the ping around 190 - 290 , i live in Dubai

[nocturne sun]

You might be able to change some settings on your router to prefer a connection to Asia, but I don't think there'd be much difference in ping. You're kinda stuck in the middle.

[proud horizon]

Thx for replying

[thick fog]

Is there any way anyone can help me? I opened a contraband box and it glowed yellow, but then I found a match and didn't see the item, when I left the match, I didn't find a new item, is there a way for me to see the item drop history?

The coupons to open the box were spent

[uneven kernel]

you might have gotten a chroma skin - check hideout > salvage tab

[thick fog]

When the box glows yellow, what color is behind the skins? Pink? I think I dropped a shematic

[uneven kernel]

Pink ones - schematic - chroma - progressive

[potent lily]

Any color splash behind a weapon means it’s a chroma

Chroma examples

Progressives

[versed flare]

Does anyone know why when I want to COOK a HE grenade the timer next to the crosshair that is being loaded does not appear, does anyone know why?

yes

[potent lily]

Back to the basics

No newbie hand holding

[versed flare]

ok, thank you
didnt know

[potent lily]

Ranked is all about being as close to comp which means none of the new stuff

Wish they’d have a mode outside of ranked for OG pubg

[torn pivot]

There is a bug in the lobby precenting changing outfits

[potent lily]

!bugs report it

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[granite flax]

Could anyone help me with audio issues?

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[regal bloom]

@devout mesa ive logged in everyday, but dont get my consecutive rewards. is that a glitch or do we get them at the end?

[devout mesa]

Are you referring to the check-in event?
You should be able to claim them immediately

[indigo ore]

Is there a reason why everything I had in my wardrobe is now gone?

[potent lily]

Another bug by the sounds of it

Could you elaborate

[indigo ore]

I mean, just that. I had a bunch of different outfits and stuff that I crafted, now I have literally nothing in there.

[potent lily]

In the pre plane lobby or just in your customize tab

[indigo ore]

Customize tab.

[potent lily]

Cause if you’re trying to change before the plane that’s a known bug and you should report it.

Sounds like a bug, but you could do some of the pins here

N it may pop back up

If not then gotta go to support

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[umbral garnet]

Is there anything a friend of mine can do with regards to being caught out by the hack detection software incorrectly?

He managed to lean out a window in a car and shoot our own teammate in the back of the head, and got instantly removed and banned for a week. He's the worst of us and has a k/d of 0.3.

[regal vapor]

Kindly take note we do not discuss bans nor handle ban appeals via Discord. If you feel you were incorrectly banned, please submit an appeal on our support website: https://support.pubg.com/hc/en-us

Additional information on bans can be found in the following resources:

• https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-
• https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-
• https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[umbral garnet]

Thanks. I will do my best to convince him not to play Fortnite

[steep siren]

Please sort out the crashing during zombie arcade on console. It is frustrating having to restart 10 times a game

[runic agate]

Any help please?

Doing it for 10 mins and still there mate

[potent lily]

Try doing some of the troubleshooting tips in the pinned messages in this channel

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[regal bloom]

the consecutive rewards. i get the daily, but ive already completed those but only 1 consecutive. yet ive collected everyday

[mighty zealot]

why @regal vapor cant accept my rank request, what am I doing wrong? my steam nickname is nick_00020

[sly zinc]

damn why are my messages being deleted lol

[regal bloom]

got all my daily. signed in everyday, yet dont get my consecutive rewards. wtf

[plain tendon]

""""acquired""""

[fast grotto]

There's only the 1 reward

See how for dailies there's an item for days 1-6

You only get 1 reward for 2 days

[vast vapor]

It requires your PUBG in-game name, not your steam name.

[hard sentinel]

How to fix smokey screen stuck on pubg pc

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[potent lily]

search

[hard sentinel]

But which message

[potent lily]

You click the magnifying glass on mobile or the search bar on pc and type in the keywords. It’ll search this channel or you can try to search the server with the search bar over the channels.

N I’m not gettin on my pc to make a guide for that

Or simply use google

[regal bloom]

well thats stupid, had me thinking there was a 5 day consecutive as well

[potent lily]

Gotta read

[distant parrot]

hola tengo problemas con el PUBG es el siguiente, Error al autenticar el proveedor externo

[placid musk]

Similar issues, just restart Steam and refresh the lobby a few times

[regal vapor]

Only communicate in English. The only exception are language specific channels which can be unlocked through #🌎│language-select.

[steep siren]

Struggling with all the crashes when playing the Hungers Arcade game. @regal vapor PLEASE ADDRESS

[potent lily]

Submit reports to support

Tagging a bot will not help

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[steep siren]

just like reporting anything to support

[potent lily]

Email daily, if you’re not getting a person to respond

I’ve had them respond after 3 days sometimes takes 2 weeks. I give them time. I don’t expect anything from cheater reports or anything like that cause console nothing gets done about them.

But bugs they’re pretty on top of with responding

[zealous dawn]

the new weekly missions are still locked for me... >.<

[sly zinc]

Because today it's Wednesday lol

Is the pubg selfservice website not allowed here ? Lol

[onyx oyster]

anyone know how to fix this problem? watch ping when picking mods etc, when i turn off 3d animate model nothing changes

[hasty hazel]

can you help me please?

i have the game on steam

[potent lily]

Tell support

[uneven ibex]

same problem, any idea?

[hasty hazel]

reinstall pubg

this worked for me

[hazy wraith]

你们好

[regal vapor]

Only communicate in English. The only exception are language specific channels which can be unlocked through #🌎│language-select.

[eternal mango]

doesnt the flare call the red crate ?

[potent lily]

Not a red crate but yes it can depending on if you’re in the circle or out of it. If you’re out you get the BDRM if there’s one available. There should be numbers of each above the mini map when you point it at the sky. Along with the item you’re to receive glowing green.

Video of its release

[eternal mango]

oh i did not know about the availability and wasted the flare gun lol. Thank you

[placid musk]

Anyone on NA noticing excessively bad lag/packet loss? Connections are seemingly fine, but dropping anywhere remotely hot has people rubber banding all over.