#🤝│community-troubleshooting | PUBG: Battlegrounds | Page 17

vast vapor Jun 20, 2024, 2:38 PM

#

Take a look through the pinned messages in this channel

warped summit Jun 20, 2024, 5:55 PM

#

Ps5 version unplayable since the update. Frames droping down and down…

regal vaporBOT Jun 20, 2024, 6:35 PM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

#

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

obtuse ore Jun 20, 2024, 7:47 PM

#

appreciate the help. Clean install didnt end up working, and my support ticked they just emailed me a transcript of the bot i went through to submit the ticket =/

viral monolith Jun 20, 2024, 7:50 PM

#

Hey, Whenever I start PUBG, it plays the new intro then cuts to this screen, I have the game installed off the epic games store so idk why it says steam. when I click reconnect nothing happens it just makes a sound, I’ve tried to update my files on epic games but it didn’t do anything

distant isle Jun 20, 2024, 9:27 PM

#

game is unplayable, again

#

freezes for couple of seconds, ping jumps etc..

twilit cloak Jun 20, 2024, 9:50 PM

#

hey devs, why I cant play the game, error:Failed to initialize STEAM

#

and I'm not on steam at all, running from epic games lancher

#

fucking devs and game, uninstall

frosty heath Jun 20, 2024, 11:48 PM

#

viral monolith Hey, Whenever I start PUBG, it plays the new intro then cuts to this screen, I h...

Same here. I tried looking it up, but al the solutions are for Steam lol. I hardly get crashes and anything on Epic Games that's why I have it there. Can anyone suggest how to resolve this issue???

vast vapor Jun 21, 2024, 2:52 AM

#

obtuse ore appreciate the help. Clean install didnt end up working, and my support ticked t...

Keep following up with them until you get a human response.

dusk tiger Jun 21, 2024, 5:25 AM

#

viral monolith Hey, Whenever I start PUBG, it plays the new intro then cuts to this screen, I h...

any solution yet?

solar copper Jun 21, 2024, 5:27 AM

#

viral monolith Hey, Whenever I start PUBG, it plays the new intro then cuts to this screen, I h...

yeah just joined having the problem, are there solutions pookie?

solar copper Jun 21, 2024, 5:35 AM

#

twilit cloak hey devs, why I cant play the game, error:Failed to initialize STEAM

did you figure out the issue?

twilit cloak Jun 21, 2024, 5:45 AM

#

@solar copper nope, just deleted the game, will install it back maybe in a moment of weakness

solar copper Jun 21, 2024, 5:46 AM

#

twilit cloak <@849881756156297236> nope, just deleted the game, will install it back maybe in...

i really dont want to uninstall and reinstall again, it takes a long time to check...

viral monolith Jun 21, 2024, 5:54 AM

#

dusk tiger any solution yet?

Nope, I emailed the support team I’ll let you know if they give me a solution

#

Not yet broskizzle

dusk tiger Jun 21, 2024, 6:32 AM

#

twilit cloak <@849881756156297236> nope, just deleted the game, will install it back maybe in...

is it installed yet?

#

i alrerady play on steam but my friend is on epic and there isn't cross progression to play on steam

#

so i have no error hope they fix it soon.

wise totem Jun 21, 2024, 9:55 AM

#

!support @limpid ledge no naming and shaming - please report to support if you think anything's wrong

regal vaporBOT Jun 21, 2024, 9:55 AM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

exotic summit Jun 21, 2024, 10:26 AM

#

how do i fix this btw im on epic

calm harbor Jun 21, 2024, 11:10 AM

#

exotic summit how do i fix this btw im on epic

having same problem

void ferry Jun 21, 2024, 11:11 AM

#

exotic summit how do i fix this btw im on epic

same here!!

calm harbor Jun 21, 2024, 11:14 AM

#

steam its gets black screen now Epic somehow relates to steam wtf

frosty yew Jun 21, 2024, 11:29 AM

#

sad to see this is happening, but glad it wasn't just me

#

also using Epic

viral monolith Jun 21, 2024, 12:44 PM

#

me too

random prairie Jun 21, 2024, 1:06 PM

#

same😕

limber garden Jun 21, 2024, 1:32 PM

#

I Wait For DEV Fix Ploblem

#

Dev Need to fix this Not Player Fix with themself

void ferry Jun 21, 2024, 1:33 PM

#

@tiny bobcat haaalp 🙂
noone can play on epic

void valley Jun 21, 2024, 1:37 PM

#

it is showing when i try to enter pubg

viral monolith Jun 21, 2024, 1:38 PM

#

void valley it is showing when i try to enter pubg

press escape restart lobby

#

sometimes it happen

#

if not get fix try verify the files from the steam

void valley Jun 21, 2024, 1:38 PM

#

same thing

viral monolith Jun 21, 2024, 1:38 PM

#

this will work

void valley Jun 21, 2024, 1:38 PM

#

viral monolith if not get fix try verify the files from the steam

i am using epic launcher

viral monolith Jun 21, 2024, 1:38 PM

#

:/

#

why not using steam

#

its better

void valley Jun 21, 2024, 1:39 PM

#

viral monolith its better

well my isp gives me high speed on epic games (downloading speed)

viral monolith Jun 21, 2024, 1:39 PM

#

Open the Epic Games Launcher.
Find the game in your Epic Games Library.
Click the three dots on the right side of the game line.
Select Manage.
Click the Verify button.
Wait for validation to complete. It may take a while to verify all your files.

void valley Jun 21, 2024, 1:40 PM

#

viral monolith Open the Epic Games Launcher. Find the game in your Epic Games Library. Click th...

i did 3/4 times that also install/uninstall it 1 times

calm harbor Jun 21, 2024, 1:41 PM

#

viral monolith Open the Epic Games Launcher. Find the game in your Epic Games Library. Click th...

doesnt work

void valley Jun 21, 2024, 1:41 PM

#

i did search on google youtube and reddit all of them point on steam

#

but i play on epic games ....

viral monolith Jun 21, 2024, 1:42 PM

#

try this

#

force-closing the "Steam Client Service" in the "Background Processes" section of task manager, then opening PUBG. PUBG will force the client service to re-open

calm harbor Jun 21, 2024, 1:43 PM

#

done that doesnt work

#

same thing happens

viral monolith Jun 21, 2024, 1:43 PM

#

i guess you should try at steam then

#

to see if its gonna work

#

then try again at epic

void valley Jun 21, 2024, 1:44 PM

#

viral monolith i guess you should try at steam then

but my level skin and other

calm harbor Jun 21, 2024, 1:44 PM

#

they are both rubbish as people on steam experience black screen now epic has done this shit

viral monolith Jun 21, 2024, 1:44 PM

#

i have heard epic launcher is buggy and not that good as steam launcher

void valley Jun 21, 2024, 1:45 PM

#

viral monolith force-closing the "Steam Client Service" in the "Background Processes" section o...

i didn't find steam client service

viral monolith Jun 21, 2024, 1:45 PM

#

i guess you tried to restart the pc

#

i dont know 😦

calm harbor Jun 21, 2024, 1:45 PM

#

task manager just type steam in bring 3 thing

#

its on epic its there side

viral monolith Jun 21, 2024, 1:47 PM

#

you should wait then till someone else help y

#

or check at the support link the moderator has sent y

vast vapor Jun 21, 2024, 1:47 PM

#

Probably need to contact Epic support then...

#

But yeah, wouldn't hurt to just install it on Steam just to see if it works there.

raven raven Jun 21, 2024, 1:49 PM

#

Other countries have the same problem so I'm waiting for epic games to solve the problem

void valley Jun 21, 2024, 1:50 PM

#

vast vapor But yeah, wouldn't hurt to just install it on Steam just to see if it works ther...

but i own many skin on epic games account

pale sorrel Jun 21, 2024, 1:58 PM

#

Hello, have anyone encountered issues where you can't use in-game voice chat or hear team/all voice chat, but Discord works fine and i can hear and chat there smoothly

calm harbor Jun 21, 2024, 2:03 PM

#

pale sorrel Hello, have anyone encountered issues where you can't use in-game voice chat or ...

its your own sound settings

vast vapor Jun 21, 2024, 2:12 PM

#

void valley but i own many skin on epic games account

I'm not telling you to quit playing on Epic; I'm suggesting that you test to see whether it's just an Epic issue or a problem launching on both platforms. That will be helpful info.

#

You don't have to keep the Steam installation. It's free anyway, so you may as well test it.

void valley Jun 21, 2024, 2:13 PM

#

vast vapor I'm not telling you to quit playing on Epic; I'm suggesting that you test to see...

i am currently downloading from steam but its very slow and you're right thanks for the suggestion

stable oriole Jun 21, 2024, 2:34 PM

#

i had the same issue as @void valley im on epic i cant use steam either i have no access so steam is off the table for me. what do i do?

void valley Jun 21, 2024, 2:34 PM

#

stable oriole i had the same issue as <@609318764688965633> im on epic i cant use steam either...

install the game on steam

stable oriole Jun 21, 2024, 2:34 PM

#

bruh

#

read what i said again and then look at what you replied lol

#

i have the same issue as @void valley im on epic i cant use steam either i have no access so steam is off the table for me. what do i do?

brazen lichen Jun 21, 2024, 2:36 PM

#

experiencing the exact same problem on epic games

stable oriole Jun 21, 2024, 2:36 PM

#

ok well i guess there is no worry for us. its not our fault it is theres

#

so we have to wait i guess right?

brazen lichen Jun 21, 2024, 2:37 PM

#

im not known for being a patient waiter 😦

stable oriole Jun 21, 2024, 2:37 PM

#

same bro

#

its so stupid

#

like im gonna snap

brazen lichen Jun 21, 2024, 2:38 PM

#

i will reinstall the game on steam for now

viral monolith Jun 21, 2024, 2:38 PM

#

Contact support possibly

regal vaporBOT Jun 21, 2024, 2:38 PM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

stable oriole Jun 21, 2024, 2:40 PM

#

...

solar copper Jun 21, 2024, 2:45 PM

#

viral monolith why not using steam

you get points for buying stuff which can be used to buy more stuff

#

A lot of us are having the same issue. idk why we have to initialize with steam when we play on epic games. Apparantly this issue has been happening for a day or two now, idk why they haven't resolved it yet, I've never seen such a lack of support from the devs where they still haven't found out after DAYS.
We've all tried verifying the files.
We've all tried uninstalling and then reinstalling again.
We've tried going in the files to fail running it as administrator.
We've tried running epic games as administrator.
We've even tried unlinking our steam accounts from our Krafton accounts.
This isn't our issue, this is the game's issue. Once again, the fact that they haven't said anything about it is sad. Idk why it should be taking this long for them to not realize that their game isn't working.
I've emailed them abt 9 hours ago and waiting for a response, I'll keep you guys updated.

calm harbor Jun 21, 2024, 3:26 PM

#

https://tenor.com/view/good-luck-gif-24090093

Tenor

frosty yew Jun 21, 2024, 3:53 PM

#

y'all Steam users acting bougie as hell lol

void ferry Jun 21, 2024, 4:15 PM

#

viral monolith i have heard epic launcher is buggy and not that good as steam launcher

what da hell does that even mean? There are so many ppl on this platform for fortnite. It runs flawless.

viral monolith Jun 21, 2024, 4:19 PM

#

void ferry what da hell does that even mean? There are so many ppl on this platform for for...

Thats what i heard people saying here

#

About how epic launcher works with pubg

#

I dont know for other games

calm harbor Jun 21, 2024, 4:23 PM

#

I just dont get how tf PUBG on Epic Games has an error message for steam....

regal vaporBOT Jun 21, 2024, 4:51 PM

#

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

calm harbor Jun 21, 2024, 4:56 PM

#

ok mine seems to work. ive downloaded it on steam as well. however ive lkaunched the game on Epic and im able to by passs the error

#

btw tried playing on steam, my game crashed lol

main glacier Jun 21, 2024, 5:09 PM

#

calm harbor btw tried playing on steam, my game crashed lol

whats your gpu ??

calm harbor Jun 21, 2024, 5:09 PM

#

main glacier whats your gpu ??

rtx 3080

calm harbor Jun 21, 2024, 5:10 PM

#

main glacier whats your gpu ??

on epic its fine but on steam it crashes

main glacier Jun 21, 2024, 5:10 PM

#

calm harbor rtx 3080

game keep crashing right ???

calm harbor Jun 21, 2024, 5:10 PM

#

main glacier game keep crashing right ???

yes

main glacier Jun 21, 2024, 5:10 PM

#

calm harbor yes

same bro i got rtx 3060

vast vapor Jun 21, 2024, 5:10 PM

#

Definitely report it to support as a bug.

calm harbor Jun 21, 2024, 5:10 PM

#

main glacier same bro i got rtx 3060

i find epic is better less bugs etc

vast vapor Jun 21, 2024, 5:10 PM

#

The more data they get about what's going on, the more quickly they can isolate and fix it.

#

!bugs

calm harbor Jun 21, 2024, 5:10 PM

#

my mate was on steam 2 weeks ago he got he black screen. hes now on epic and nothing wrong

vast vapor Jun 21, 2024, 5:11 PM

#

Oh yeah, Mod Bot not feeling well today.

vast vapor Jun 21, 2024, 5:11 PM

#

vast vapor !bugs

@eternal lake See above. (Mod Bot not responding.)

calm harbor Jun 21, 2024, 5:11 PM

#

vast vapor The more data they get about what's going on, the more quickly they can isolate ...

i figured the epic error byu downloading steam pubg and running epic pubg that worked for some rreason

main glacier Jun 21, 2024, 5:11 PM

#

calm harbor i find epic is better less bugs etc

i downloaded epic games later today it shows failed to connect it says steam lol

calm harbor Jun 21, 2024, 5:11 PM

#

main glacier i downloaded epic games later today it shows failed to connect it says steam lol

yes have both steam and epic pubg downloaded

stable oriole Jun 21, 2024, 5:11 PM

#

game is back up in epic

calm harbor Jun 21, 2024, 5:11 PM

#

itrs worked for me

main glacier Jun 21, 2024, 5:12 PM

#

stable oriole game is back up in epic

it is working now ???

calm harbor Jun 21, 2024, 5:12 PM

#

ah so could be fixed now without me needed to download pubgg on steam?

stable oriole Jun 21, 2024, 5:12 PM

#

yep

main glacier Jun 21, 2024, 5:12 PM

#

calm harbor itrs worked for me

it doesnt for me

main glacier Jun 21, 2024, 5:12 PM

#

stable oriole yep

i will check again tommr

calm harbor Jun 21, 2024, 5:12 PM

#

main glacier it doesnt for me

did you download both on steam and epic?

vast vapor Jun 21, 2024, 5:13 PM

#

calm harbor ah so could be fixed now without me needed to download pubgg on steam?

You never needed to download it on Steam. The idea was to see if it worked there to determine if it was a client-side or server-side problem.

main glacier Jun 21, 2024, 5:13 PM

#

calm harbor did you download both on steam and epic?

yes but i first uninstall steam then download epic games

stable oriole Jun 21, 2024, 5:13 PM

#

lemme finish this game on pubg and then anyone who wants me to show them how to fix it just dm me

vast vapor Jun 21, 2024, 5:13 PM

#

Anyway, thanks for the reports, everyone. If you're still having issues, please keep filing those bug reports with support.

calm harbor Jun 21, 2024, 5:13 PM

#

vast vapor You never __needed__ to download it on Steam. The idea was to *see if it worked...

reason why i did it becase epic pubg has error for steam so i was like wtf. why not just download it on steam too see if it fixed it but i dont know its wqorking for me now ???

vast vapor Jun 21, 2024, 5:14 PM

#

calm harbor reason why i did it becase epic pubg has error for steam so i was like wtf. why ...

That is pretty odd, yeah. 🙂

calm harbor Jun 21, 2024, 5:14 PM

#

vast vapor That is pretty odd, yeah. 🙂

i know lol

regal vaporBOT Jun 21, 2024, 5:14 PM

#

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

vast vapor Jun 21, 2024, 5:14 PM

#

Someone copied some code from the Steam version over to Epic and didn't update that part

calm harbor Jun 21, 2024, 5:14 PM

#

main glacier yes but i first uninstall steam then download epic games

ah ive got them both donwloaded

calm harbor Jun 21, 2024, 5:14 PM

#

main glacier yes but i first uninstall steam then download epic games

try it possibility

viral monolith Jun 21, 2024, 5:14 PM

#

pubg on epic is fixed

main glacier Jun 21, 2024, 5:14 PM

#

calm harbor ah ive got them both donwloaded

is it okay both ???

viral monolith Jun 21, 2024, 5:15 PM

#

sheesh

calm harbor Jun 21, 2024, 5:15 PM

#

main glacier is it okay both ???

na my steam keeps cerashing thats why i left it

#

my epic is working now though

main glacier Jun 21, 2024, 5:15 PM

#

calm harbor na my steam keeps cerashing thats why i left it

did you uninstall steam before downloading epic games ??

vast vapor Jun 21, 2024, 5:16 PM

#

!bugs - Let's try this again

regal vaporBOT Jun 21, 2024, 5:16 PM

#

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

calm harbor Jun 21, 2024, 5:16 PM

#

main glacier did you uninstall steam before downloading epic games ??

nope. my pubg steam was already uninstalled. i just installed it on steam. launchewd my game on Epic then it worked.....

#

but that could just be fixed already and not be a solution. but it could be a solution....

#

try it see what happens

dusk tiger Jun 21, 2024, 5:26 PM

#

@epic players still having an issue?

stable oriole Jun 21, 2024, 5:31 PM

#

no

#

anyone who wants help just dm me i founf another fix

vast vapor Jun 21, 2024, 5:32 PM

#

stable oriole anyone who wants help just dm me i founf another fix

Please describe, so people can search & find it here too :-)

stable oriole Jun 21, 2024, 5:32 PM

#

?

#

wdym

#

oh describe how to fix it? bro im not writing paragraphs lmao

vast vapor Jun 21, 2024, 5:33 PM

#

Describe your fix.

Okay; or don't. 😅

stable oriole Jun 21, 2024, 5:34 PM

#

do me a favor if anyone still cant launch just navigate them to me

#

i have a call going if you want help send me friendf request
last chance

#

[help with pubg launch]

solar copper Jun 21, 2024, 5:51 PM

#

solar copper A lot of us are having the same issue. idk why we have to initialize with steam ...

Update, I just launched the game right now, and now it magically works. idk if i just got lucky, but that's my status.

calm harbor Jun 21, 2024, 7:45 PM

#

most likely Epic fixed it

void valley Jun 21, 2024, 11:16 PM

#

stable oriole i have the same issue as <@609318764688965633> im on epic i cant use steam eithe...

does the problem resolved?

gloomy oxide Jun 22, 2024, 3:23 AM

#

If I play in a PC were a player was banned, am i going to get banned???? :S I got a 24h ban, 48h ago, tried to play today and got another 24h ban again, please what can I do to be able to play... ?

stable oriole Jun 22, 2024, 4:22 AM

#

@gloomy oxide check dms

gloomy oxide Jun 22, 2024, 4:59 AM

#

stable oriole <@220207008660455425> check dms

okok

runic solstice Jun 22, 2024, 6:34 AM

#

Good evening, I'm having a problem with one of the steam achievements (Now You See Me, Now You Don't //
Equip a ghillie suit for the first time). Can you guide me if it is only obtained in any particular game mode? Because I've played all the modes and it doesn't appear.

uneven kernel Jun 22, 2024, 8:29 AM

#

runic solstice Good evening, I'm having a problem with one of the steam achievements (Now You S...

as far as I know that achievement is bugged

#

but try to get ghillie suit in all maps maybe you get it only in one specific map

#

https://www.reddit.com/r/PUBATTLEGROUNDS/comments/1bx1oek/cant_unlock_ghillie_achievement_ive_equipped_one/

From the PUBATTLEGROUNDS community on Reddit: Cant unlock ghillie a...

Explore this post and more from the PUBATTLEGROUNDS community

#

okay so it's bugged and there's no way to get it until they fix it

vocal crystal Jun 22, 2024, 9:05 AM

#

How do i fix this when i already did all the steps and still kicks me out

graceful oyster Jun 22, 2024, 10:37 AM

#

After updating the game used most of the onboard card, how do i fix this

shell fog Jun 22, 2024, 2:21 PM

#

can someone help? im trying to connect pubg with vpn (game is banned by trash government of my country) and i open game normally, lobby load normally, i press find game and then when it finds a game it stays in the loading helmet forever then gives connection timeout error. vpn tips?

#

runic solstice Jun 22, 2024, 3:09 PM

#

uneven kernel okay so it's bugged and there's no way to get it until they fix it

Thank you very much, but I find it very bad for those of us who have little time playing that it has such an error.

solar copper Jun 22, 2024, 4:35 PM

#

solar copper A lot of us are having the same issue. idk why we have to initialize with steam ...

This is what they have sent me for those who are still having trouble launching!

CLEAR THE EPIC GAMES LAUNCHER CACHE
The cache files contain information about previous uses of the launcher. Deleting these files, and then letting the Launcher rebuild them again can sometimes fix issues like this.
On PC:
In the lower right corner click on the arrow pointing up (the chevron)
Right-click on the Epic icon in the pop up window
Select Exit
Press the Windows key and tap the R key, this will open a run window
Type %localappdata%
Press the Enter key, this will open File Explorer
Open the EpicGamesLauncher folder
Open the Saved folder
Right click and select delete on:
webcache
webcache_4147
webcache_4430
There may only be one or two of the files present

RUN THE EPIC GAMES LAUNCHER AS AN ADMINISTRATOR
Running the Launcher as an administrator elevates its permissions to avoid problems with downloading games, for example.

Follow these steps to run the Launcher as an administrator:

Right-click your Epic Games Launcher shortcut.
Click Run as Administrator.

REINSTALL THE EPIC GAMES LAUNCHER
Note: The following process will remove all of your installed games.

Follow these steps to run the system file checker then reinstall the Epic Games Launcher:

Close the Epic Games launcher by right-clicking the system tray icon in the bottom right corner and then clicking Exit.
Click Start.
Type "cmd", right-click Command Prompt, and then click Run as administrator.
In the window that opens, type "sfc /scannow", and then press Enter.
This may take a little while.
Restart your computer.
Click Start.
Type "Add or Remove Programs", and then press Enter.
Select Epic Games Launcher from the list of programs.
Click Uninstall.
Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

#

The fact that we have to uninstall epic shouldn’t even have to occur. They need to fix their game!!!

potent lily Jun 22, 2024, 8:28 PM

#

Sounds like an epic games issue

remote isle Jun 22, 2024, 10:49 PM

#

I'm having a similar issue trying to run PUBG from Steam. Press play, game runs as a background app and doesn't launch. I've tried all of the recommended fixes with only slight luck (completely removed and reinstalled the Steam launcher yesterday, after which PUBG worked once. Tried to launch today and ran into the same problem). I'm downloading the Epic launcher to try that. - Issue was first noticed on the evening of the 19th.

high peak Jun 22, 2024, 11:13 PM

#

PUBG is taking literally 10 min to launch each time.
Battle pass is not loading (either rewards or missions) restarting the lobby doesn’t solve.

The game is installed on steam and m.2 ssd.
Anyone else having these issues?

regal vaporBOT Jun 23, 2024, 12:05 AM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

acoustic oak Jun 23, 2024, 12:16 AM

#

Hey do someone knows how to f8x the bug that the pubg stay on initializing?

arctic idol Jun 23, 2024, 7:31 AM

#

This revive tower is in the floor and can’t be used. Might want to look into that.

wise totem Jun 23, 2024, 8:14 AM

#

arctic idol This revive tower is in the floor and can’t be used. Might want to look into tha...

Should’ve taken a SS of the actual tower also maybe and send to support to report the bug! blobgrimacing

regal vaporBOT Jun 23, 2024, 8:14 AM

#

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

main glacier Jun 23, 2024, 8:29 AM

#

solar copper This is what they have sent me for those who are still having trouble launching!...

bro is there is way to disable epic games over lay ??? too much laggy for me

wise totem Jun 23, 2024, 9:26 AM

#

@crystal jungle see this post for this #💬│general-chat message

viral monolith Jun 23, 2024, 9:44 AM

#

I opened new jeans boxes i stepup lvl 3 and after i got enough tokens i crafted hanni set i got some errors and no set ! It show i have it but i cant find it nowehere and support cant help me is not fair

wise totem Jun 23, 2024, 9:45 AM

#

viral monolith I opened new jeans boxes i stepup lvl 3 and after i got enough tokens i crafted ...

support should be able to help you

#

just submit a request to be able to write an email 🙂

#

I've had something recovered to my workshop literally 2 days ago

viral monolith Jun 23, 2024, 9:46 AM

#

Last response is i crafted marmaid set …i sent screenshot and i wait again now …

#

#

Owned but i got some errors when i crafted it …and i dont have it in workshop

crystal jungle Jun 23, 2024, 9:51 AM

#

wise totem <@570620565740584981> see this post for this https://discord.com/channels/207018...

thank you
so its a connection issue?

void ferry Jun 23, 2024, 10:58 AM

#

shell fog can someone help? im trying to connect pubg with vpn (game is banned by trash go...

a free one would be here: https://one.one.one.one/
You cannot choose a location tho. Give it a try; maybe it will tunnel you out of the country.

1.1.1.1 — The free app that makes your Internet faster.

Install the free app that makes your phone’s Internet more fast, private, and reliable.

viral monolith Jun 23, 2024, 11:11 AM

#

dm me if ure from america and a tern age between 13-17, to play together!!!

vast vapor Jun 23, 2024, 11:16 AM

#

Hi @viral monolith! This is the troubleshooting channel; you'll want to post looking-for-teammates messages in one of the LFG channels:

regal vaporBOT Jun 23, 2024, 11:16 AM

#

Looking for a teammate, or perhaps a clan? Select your platform role in #900724925256597525 to access the LFG (looking for group) channels, including:

#🔍│pc-na-lfg #🔎│pc-eu-lfg #🔍│pc-oc-lfg #🔎│pc-as-lfg #🔍│pc-sea-lfg

#🔎│console-na-lfg #🔍│console-eu-lfg

#🔎│customs-lfg

#🔎│krjp-lfg #🔍│vn-lfg #757698121504653361 #🔎│mena-lfg #1214580702985846844 #🔎│ru-lfg #🔍│tr-lfg

Clan recruitment messages may be posted _only_ in the clan recruiting channels, once per clan per day. Do not post clan recruitment messages in the LFG channels. (See Rule 7.)

#⚔│pc-clan-recruiting #🛡│console-clan-recruiting

vast vapor Jun 23, 2024, 11:17 AM

#

Probably #🔍│pc-na-lfg is your best bet. :-)

ornate plover Jun 23, 2024, 9:16 PM

#

anyone get this error when trying to load the game, after the white pop up the games loads and then i get the next screenshot. Whats the fix for this

ornate plover Jun 23, 2024, 10:21 PM

#

so ive tried epic too and same thing except i only get the second error

patent palm Jun 24, 2024, 2:33 AM

#

Hello who do I message if I got banned from team killing with video evidence that he provoked the situation ?

vast vapor Jun 24, 2024, 5:44 AM

#

patent palm Hello who do I message if I got banned from team killing with video evidence tha...

!appeal - See below for more information. Note that they won't consider your motivations in team killing; if the video shows you killing a teammate intentionally, you'll just have to ride out the ban until it expires.

The best thing to do is to let the teammate kill you, and then report them and move on. That way it's only them, not you, violating the Rules of Conduct.

regal vaporBOT Jun 24, 2024, 5:44 AM

#

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

viral monolith Jun 24, 2024, 11:31 AM

#

viral monolith

?

wise totem Jun 24, 2024, 11:35 AM

#

viral monolith ?

Did you email support again?

gilded garden Jun 24, 2024, 12:39 PM

#

I got a bug where I cannot seem to damage someone and he keeps shooting at the vehicle and killed me even if I am already in a different position.

regal vaporBOT Jun 24, 2024, 12:42 PM

#

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

junior tulip Jun 24, 2024, 8:26 PM

#

My fps randomly drops down to 60 from 100, need some help. Changing any kind of setting doesnt change anything lol, this game is so broken am telling you.
Tried changing in-game settings, various launch options, reinstalling drivers, repairing the game on steam.

untold marsh Jun 25, 2024, 3:20 AM

#

Hello good day. I am a Twitch streamer. And some people do not allow me to play PUBG. They Stream Snipe / GHOST every day. I am a Twitch Turkey streamer with approximately +300 viewers and unfortunately I have decided not to include PUBG in my broadcasts until these people are completely removed. I have been being harassed by the same people every day for about 2 months and I am ending the stream out of anger. Even though I open a support request for this, I cannot get any results. I don't want to have to deal with support requests for a long time each time. These people have fed me up and even when they get banned, they come back with new accounts. Where can I report this?

potent lily Jun 25, 2024, 3:32 AM

#

untold marsh Hello good day. I am a Twitch streamer. And some people do not allow me to play ...

!support gotta go to support

regal vaporBOT Jun 25, 2024, 3:32 AM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

untold marsh Jun 25, 2024, 3:45 AM

#

potent lily !support gotta go to support

I can't find the options I need to choose to report "Stream snipe/Ghost". What steps do I need to follow?

#

I would be very glad if you could help me.

rich mica Jun 25, 2024, 7:29 AM

#

my game is getting stuck on smoke screen everytime i boot or start the game

#

what should i do

wise totem Jun 25, 2024, 7:33 AM

#

@rich mica this for example

junior tulip Jun 25, 2024, 7:34 AM

#

My fps randomly drops down to 60 from 100, need some help. Changing any kind of setting doesnt change anything lol, this game is so broken am telling you.
Tried changing in-game settings, various launch options, reinstalling drivers, repairing the game on steam.

wise totem Jun 25, 2024, 7:36 AM

#

junior tulip My fps randomly drops down to 60 from 100, need some help. Changing any kind of ...

give it a chance maybe it'll get fixed with maintenance - same happens to me and I haven't changed anything in settings

#

maybe just needs some patching

vast vapor Jun 25, 2024, 11:08 AM

#

untold marsh I can't find the options I need to choose to report "Stream snipe/Ghost". What s...

As far as I understand it, only official PUBG Partners are able to report stream snipers directly. If you're not an official partner, you'll likely have to keep sending the evidence to support using their website ticketing system.

void ferry Jun 25, 2024, 7:09 PM

#

wise totem <@707926338434236417> this for example

I believe this is a guide for after-match-lobby-loading-delay. It never affected the boot up.
It has been patched 2 weeks ago for me and my friends by a pubg-update.

@rich mica please try to verify your files.

tepid canopy Jun 25, 2024, 10:16 PM

#

Steam says my game is running, but there is no game screen. I left it "running" for over an hour and still no screen loads up.

#

the game ran and launched fine right before this last update. anyone know what changed?

tepid canopy Jun 25, 2024, 10:50 PM

#

i verified them and everything

final cape Jun 25, 2024, 10:50 PM

#

check pinned messages

tepid canopy Jun 25, 2024, 11:14 PM

#

so i completely deleted everything... gonna try the clean install... ive got no other options

#

thanks for the help guys and gals

tepid canopy Jun 25, 2024, 11:47 PM

#

well... i did a complete re install... and this friggen game still wont launch

#

i get no error messages or any type of information... it just says its running

#

i give up... this game sucks

regal vaporBOT Jun 26, 2024, 1:24 AM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

lost reef Jun 26, 2024, 2:26 AM

#

If you have launching issues and have Icue installed, uninstall it and try again

tepid canopy Jun 26, 2024, 3:01 AM

#

did it work?

tepid canopy Jun 26, 2024, 4:09 AM

#

if i launch throught clicking on the TSI.exe file it partially launches to a grey smoke screen

#

and stays there

lethal wave Jun 26, 2024, 4:15 AM

#

until what time is MT?

tepid canopy Jun 26, 2024, 4:21 AM

#

i uninstalled icue... still didnt make a difference... this game is broken

#

https://tenor.com/view/kill-myself-seatbelt-gif-13298646

Tenor

knotty locust Jun 26, 2024, 5:17 AM

#

lethal wave until what time is MT?

?

small dagger Jun 26, 2024, 8:32 AM

#

tepid canopy i get no error messages or any type of information... it just says its running

Have u checked event viewer

little prism Jun 26, 2024, 10:40 AM

#

why my game is just a black screen when i play pubg i see only a black screen no logo just black can someone help me

brazen lichen Jun 26, 2024, 1:40 PM

#

is MMR working properly lol, i keep getting max level high kdr opponents that just casually smoke me

vast vapor Jun 26, 2024, 1:58 PM

#

brazen lichen is MMR working properly lol, i keep getting max level high kdr opponents that ju...

MMR works, but it's irrelevant if there aren't enough human players to make more than one lobby at a time.

#

So you'll often get put in with whoever's available.

brazen lichen Jun 26, 2024, 2:01 PM

#

not enough human players even if i almost instantly get in lobby after starting a game?

#

if so then it explains it

fringe tusk Jun 26, 2024, 2:26 PM

#

Is ranked on console down?

#

I’m getting a message saying cannot play rank

latent patrol Jun 26, 2024, 2:43 PM

#

@fringe tusk The team are investigating an issue with Console (Xbox) currently! 🙏

vast vapor Jun 26, 2024, 2:44 PM

#

brazen lichen not enough human players even if i almost instantly get in lobby after starting ...

Yes; sometimes that happens when others have already been waiting for a while. The countdown lobby opens and everyone's admitted at once.

latent patrol Jun 26, 2024, 2:51 PM

#

fringe tusk Is ranked on console down?

Please restart the game and try again, let me know if it is now working!

fringe tusk Jun 26, 2024, 2:52 PM

#

Yes, thank you

latent patrol Jun 26, 2024, 2:53 PM

#

Amazing - enjoy the games 😄

untold marsh Jun 26, 2024, 9:07 PM

#

vast vapor As far as I understand it, only official PUBG Partners are able to report stream...

I also want to be pubg official aprtneri, but I can't apply for it. Where can I apply for this?

tepid canopy Jun 26, 2024, 10:07 PM

#

small dagger Have u checked event viewer

event viewer?

#

this is all steam shows

small dagger Jun 26, 2024, 10:24 PM

#

tepid canopy event viewer?

windows event viewer

#

go to application

#

and filter by critical warning and error

#

see if theres anything there from pubg

#

TslGame.exe

remote isle Jun 26, 2024, 10:39 PM

#

tepid canopy event viewer?

I've been having the exact same issue with launching from steam, started in the 19th for me. I downloaded PUBG from the Epic launcher and played successfully for a few days, only to experience the same error today.

#

I submitted a ticket and sysinfo file to the PUBG helpdesk. Hopefull they can get to the bottom of it. Glad it isn't just me though.

vast vapor Jun 26, 2024, 10:59 PM

#

untold marsh I also want to be pubg official aprtneri, but I can't apply for it. Where can I ...

Krafton puts out an announcement when they have applications open. Otherwise you'd have to contact them directly to see if there are other official channels for that.

regal vaporBOT Jun 26, 2024, 10:59 PM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

tepid canopy Jun 27, 2024, 12:05 AM

#

small dagger TslGame.exe

theres nothing that comes up

tepid canopy Jun 27, 2024, 2:02 AM

#

i even tried turning off the firewall protection in defender and it still wont launch

tepid canopy Jun 27, 2024, 3:52 AM

#

remote isle I submitted a ticket and sysinfo file to the PUBG helpdesk. Hopefull they can ge...

i did the same thing a few days ago and i havent heard a word

viral monolith Jun 27, 2024, 7:39 AM

#

Guys i sent 2 tickets and noone help me …i crafted hanni set with TOKENS FROM NEWJEANS boxes and they tell me i didnt crafted hanni i crafted marmaid last set…but they dont even know about what craft i talk

#

Almost 2 weeks passd and i still dont get my items back

potent lily Jun 27, 2024, 8:24 PM

#

viral monolith Guys i sent 2 tickets and noone help me …i crafted hanni set with TOKENS FROM NE...

If they haven’t responded with another email (I’d check spam and such) then I’d Be emailing daily

bright stump Jun 27, 2024, 8:37 PM

#

Anyone had the Issue that the CPU usage is at 100% ? My Friend was last playing Pubg in 2023 and everything was good , now his CPU is at 100% , the game is stuttering most of the time ?

tepid canopy Jun 28, 2024, 1:12 AM

#

No one from PUBG has gotten back

sullen wraith Jun 28, 2024, 1:29 AM

#

tru

worthy trail Jun 28, 2024, 6:16 AM

#

how to fix this?

#

restarted steam an all

wise totem Jun 28, 2024, 6:19 AM

#

worthy trail how to fix this?

might be a general issue atm

#

I am experiencing the same

worthy trail Jun 28, 2024, 6:20 AM

#

aight

#

just did a quick verify integrity and 55 files were missing 👀

#

wise totem Jun 28, 2024, 6:20 AM

#

Did that and started steam as Admin and still same error

worthy trail Jun 28, 2024, 6:20 AM

#

okay

wise totem Jun 28, 2024, 6:20 AM

#

so no idea what is happening

worthy trail Jun 28, 2024, 6:21 AM

#

thank you

wise totem Jun 28, 2024, 6:21 AM

#

there is a fix in here but I am thinking if more people have the same issue at the same time must be deeper

worthy trail Jun 28, 2024, 6:21 AM

#

yeah

#

i guess so

wise totem Jun 28, 2024, 6:24 AM

#

worthy trail i guess so

mine just connected btw

#

literally seconds ago

worthy trail Jun 28, 2024, 6:25 AM

#

yeah

#

same

#

just connected

little prism Jun 28, 2024, 12:31 PM

#

bro i have instant blackscreen when i open the game pls help

half cosmos Jun 28, 2024, 2:55 PM

#

Hello in Pubg when I enter I hear myself and like a robot, it only happens to me in this game, does anyone know?

junior tulip Jun 28, 2024, 7:16 PM

#

How do I use xbox game bar with pubg? Whenever I press windows key + G nothing pops up, everything works fine in different games, only pubg has this issue. Looking forward to answers, thanks

proud tartan Jun 28, 2024, 7:24 PM

#

Is pubg server down? I can't open the game through steam

vast vapor Jun 29, 2024, 7:53 AM

#

!rule2 @junior tulip - please don't bump your messages. If someone can help, they will. Meanwhile, see below.

regal vaporBOT Jun 29, 2024, 7:53 AM

#

No spam. This includes tagging people repeatedly or unnecessarily.
Please see #📋│welcome-and-rules

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

warped coyote Jun 29, 2024, 1:14 PM

#

Why cant i enter ranked games when im survior lvl 81?

uneven kernel Jun 29, 2024, 1:17 PM

#

warped coyote Why cant i enter ranked games when im survior lvl 81?

do you have pubg plus+

tiny spire Jun 29, 2024, 4:37 PM

#

any fix on after match loading taking too long?

tepid canopy Jun 29, 2024, 8:42 PM

#

so i literally let the game sit on the "running" status for an our or two and i saw a message that the TSI.exe file didnt let me run because i dont have administrative permissions...

#

I went thru my only account which is labeled as admin and double checked all the settings

#

then i went to the tsi.exe file and checked the box that says run with admin privelages...

#

i tried launching it again and nothing lol

#

fuck this

vast vapor Jun 29, 2024, 8:44 PM

#

Sorry to hear that. Hope you're able to find a solution at some point. :-/

tepid canopy Jun 29, 2024, 9:12 PM

#

thanks... this is literally going on 3 weeks of troubleshooting

granite stag Jun 30, 2024, 4:04 AM

#

what happen? immidiately crash everytime i launch the game

#

i already verify file nothing happen

regal vaporBOT Jun 30, 2024, 1:04 PM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

graceful tinsel Jun 30, 2024, 8:51 PM

#

Can someone please explain to me why am I getting banned 5 days in row for 24hours, when I contact support they lift the ban, I go back into the game and get banned straight away again?

warped coyote Jun 30, 2024, 9:51 PM

#

Anyone ever experienced a bug with throwables ? For example if you select a grenade but then it just throws a smoke instead. ? I had this happen to me several times.

royal hill Jul 1, 2024, 6:14 AM

#

HELP MEEEEEEE!

royal hill Jul 1, 2024, 8:19 AM

#

No one wants to help me?

distant isle Jul 1, 2024, 9:30 AM

#

so, new problem, input lag

potent lily Jul 1, 2024, 11:17 AM

#

royal hill No one wants to help me?

I suggest looking at the pinned messages n troubleshooting

granite stag Jul 2, 2024, 2:24 AM

#

royal hill HELP MEEEEEEE!

clean reinstal it should fix

royal hill Jul 2, 2024, 2:24 AM

#

granite stag clean reinstal it should fix

It's okay now. I reset the pc

toxic socket Jul 2, 2024, 2:40 AM

#

HELP PLEASE

#

😰

graceful osprey Jul 2, 2024, 4:31 PM

#

toxic socket HELP PLEASE

This usually means you just need to restart steam

cedar stream Jul 2, 2024, 4:59 PM

#

hi guys i have an issue i cant join a game with my friends i dont know why the game keep me in loading screen
so pls can someone help me

graceful osprey Jul 2, 2024, 6:02 PM

#

cedar stream hi guys i have an issue i cant join a game with my friends i dont know why the g...

I can try

#

What error are you seeing, if any?

cedar stream Jul 2, 2024, 11:58 PM

#

nothinf but i turn vpn on and it worked with me

#

thank you

viral prairie Jul 3, 2024, 2:27 AM

#

my pubg stuck at smoke screen i even deleted the movie pak nothing seems to work

#

anyone have that same issue

muted token Jul 3, 2024, 3:13 AM

#

pubg is working slowly

#

can not even redeem my pass rewards

vast vapor Jul 3, 2024, 3:36 AM

#

Yeah; they're being swamped with requests. Took over four minutes for my 15,000 BP to finally redeem, all the while sitting there on the "thinking" spinner.

#

Just wait for a few hours or a day or two to claim other stuff.

toxic socket Jul 3, 2024, 3:49 AM

#

graceful osprey This usually means you just need to restart steam

Ty i will try

tepid canopy Jul 3, 2024, 4:26 AM

#

Still having issues. Game says its running but nothing is happening. Literally tried everything, yes even in the "pinned messages" section and NOTHING WORKS!

vast vapor Jul 3, 2024, 4:33 AM

#

tepid canopy Still having issues. Game says its running but nothing is happening. Literally t...

If you've already done that stuff (including the clean installation), then your only recourse is to file a ticket with support for help.

regal vaporBOT Jul 3, 2024, 4:33 AM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

echo carbon Jul 3, 2024, 11:12 AM

#

Pleasae can someone help me!
I can't ping anything in the game no matter what I set the ping button to. I've tried so many diffrent things but I just can ping anything at all. I've litrally tried to set it to every single button but nothing works. Anyone else thats had the same issue?

potent lily Jul 3, 2024, 11:35 AM

#

Did you reset keybinds?

lost pike Jul 3, 2024, 1:01 PM

#

nice playing f 30 minutes and win a match

#

to get error in lobby

#

waste 30 minutes for nothing

#

f game

#

i quit

eager herald Jul 3, 2024, 1:02 PM

#

Is anyone having issues with limited interaction not working on console? I used to have it bound to lb+down on d pad. But ever since the patch it stopped working. And now i can’t get it to work on absolutely anything. Tried resetting all bindings, using type a type b or custom. It doesn’t work no matter what I do. Everything else and all my other lb combos work fine

lost pike Jul 3, 2024, 1:02 PM

#

what a joke of a game

tepid canopy Jul 3, 2024, 2:27 PM

#

vast vapor If you've already done that stuff (including the clean installation), then your ...

ive already done that an no one has got back to me

torpid dome Jul 3, 2024, 6:03 PM

#

Weird guestion but could weak cpu cause high/unstable ping?

void ferry Jul 3, 2024, 8:58 PM

#

torpid dome Weird guestion but could weak cpu cause high/unstable ping?

At least i've never heard of it.

Maybe this website might help you to run a longer ping-test:
https://packetlosstest.com/

vast vapor Jul 3, 2024, 9:38 PM

#

tepid canopy ive already done that an no one has got back to me

If they don't get back to you within 3-4 days, unfortunately you'll have to bug them with a (polite) follow-up email daily until you get a resolution.

#

Like many companies these days, they don't have the best customer support.

torpid dome Jul 3, 2024, 10:05 PM

#

void ferry At least i've never heard of it. Maybe this website might help you to run a lo...

I did the test few times and it gives me 0% packet loss. I'd say that my net is good. Atleast in every other game it does well but in PUBG it's horrible. The ping is worst in the beginning of the match but when I'm in the last ~20 people it's somewhat stable and stays mostly under 100.

pine tendon Jul 4, 2024, 8:50 AM

#

Folks anyone have an issue where Pubg refuses to launch from steam? Worked perfectly a few hours ago. I've tried vertiying files, and a clean reinstall on a different SSD, same thing

iron hemlock Jul 4, 2024, 12:00 PM

#

pine tendon Folks anyone have an issue where Pubg refuses to launch from steam? Worked perfe...

have you solve the issue?

brisk mica Jul 4, 2024, 2:08 PM

#

pine tendon Folks anyone have an issue where Pubg refuses to launch from steam? Worked perfe...

Try to start it as Administrator it worked for me

desert berry Jul 4, 2024, 5:02 PM

#

Hello,i have problem with custom resolution in game

uneven kernel Jul 4, 2024, 5:04 PM

#

desert berry Hello,i have problem with custom resolution in game

what do you need help with exactly? you can't set a custom resolution or what? not like any of us here can help you with 'i need help'

desert berry Jul 4, 2024, 5:04 PM

#

I create custom resolution in nvidia control panel

#

and it doesn't show it in the game

#

i have problem like a 6 months

peak owl Jul 4, 2024, 5:12 PM

#

What about those users who weren't able to add G-Coin due to multiple "Purchase Failed" server error on 13th June, so they make a purchased on 14th June?...whom to blame???

regal vaporBOT Jul 4, 2024, 5:34 PM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

potent lily Jul 4, 2024, 5:34 PM

#

Go to support

#

Tell em

ruby sandal Jul 4, 2024, 5:50 PM

#

Maybe PUBG should fucking check out for cheaters? Is the anti cheating not working or what? I have been playing this game for a long time and something is happening.

#

And how the hell is it possible that you report a cheater and they suspend him for one week only?

potent lily Jul 4, 2024, 6:22 PM

#

Shorter ones are investigations typically

#

24 hours to one week are all within that window afaik

#

!appeal more info about how bans go

regal vaporBOT Jul 4, 2024, 6:23 PM

#

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

wild veldt Jul 5, 2024, 12:49 AM

#

Anyone else have anoying micro stutters especially in gunfights ? A friend of mine has the same and i heared some other too. TGLTN also said the same in his stream today.

regal vaporBOT Jul 5, 2024, 2:51 AM

#

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

atomic rivet Jul 5, 2024, 3:59 AM

#

Have you not had problems purchasing g-coins in xbox? I bought another pack of 5k G-coins and they haven't credited me, but I bought a pack (1k G-coins) And if they gave it to me

potent lily Jul 5, 2024, 11:32 AM

#

!support @atomic rivet

regal vaporBOT Jul 5, 2024, 11:32 AM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

distant isle Jul 5, 2024, 1:44 PM

#

is anyone else experiencing delayed keyboard imput after lates update?

wise totem Jul 5, 2024, 4:42 PM

#

@grim copper you can take that in #1014184851978604604 if the language gets a bit less passive aggressive and more constructive thanks

grim copper Jul 5, 2024, 4:43 PM

#

wise totem <@423313890341027850> you can take that in <#1014184851978604604> if the languag...

No i get out 0_hellnod_no

rugged marsh Jul 5, 2024, 4:58 PM

#

hey can somebody tell me whats going on here?

#

i cant spend my scraps on contraband coupons because this popup keeps showing up

#

i read through all of the terms of this whole "reimbursement" thing thats going on, and I don't want to apply for any of it since it'll reset a large majority of my stuff

uneven kernel Jul 5, 2024, 5:35 PM

#

rugged marsh i read through all of the terms of this whole "reimbursement" thing thats going ...

you can choose the first option and you won't lose any of your items

rugged marsh Jul 5, 2024, 5:36 PM

#

uneven kernel you can choose the first option and you won't lose any of your items

where is the option

uneven kernel Jul 5, 2024, 5:38 PM

#

rugged marsh where is the option

in the lobby left bottom corner

#

under PLAY button

rugged marsh Jul 5, 2024, 6:40 PM

#

uneven kernel in the lobby left bottom corner

so did i just get my money back and keep everything for selecting this option?

#

if so, awesome!

potent lily Jul 5, 2024, 7:29 PM

#

rugged marsh so did i just get my money back and keep everything for selecting this option?

See https://pubg.com/en/news/7485 for info about the NewJeans related revisions and G-Coin partial refunds.

PUBG: BATTLEGROUNDS

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize...

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize Restrictions

misty lodge Jul 5, 2024, 7:43 PM

#

#

Any idea @fast grotto

frank pulsar Jul 5, 2024, 7:46 PM

#

hello i'm getting initializing issue unable to join if i use cloud warp i can join but 30-40% packloss how can i fix it ?

misty lodge Jul 5, 2024, 7:47 PM

#

misty lodge

same issue maybe

frank pulsar Jul 5, 2024, 7:51 PM

#

is your steam running behind ? @misty lodge

misty lodge Jul 5, 2024, 7:52 PM

#

frank pulsar is your steam running behind ? <@1176902290892918785>

it works sorry but i have to close my steam and reopen it

frank pulsar Jul 5, 2024, 7:52 PM

#

do you use cloud flare ?

#

@misty lodge

misty lodge Jul 5, 2024, 7:52 PM

#

frank pulsar do you use cloud flare ?

nop

frank pulsar Jul 5, 2024, 7:53 PM

#

i'm getting initializing but if i use cloud warp it get fixed

#

but i get a lot of packet loss

#

do you know any solution ? @misty lodge

misty lodge Jul 5, 2024, 8:09 PM

#

NOT REALLY SORRY

ruby sandal Jul 5, 2024, 8:47 PM

#

hey guys, I was playing a ranked match with three Chinese players, we landed in a spot and I landed in a house with zero guns, three enemies landed with us and my teammates killed them, so I was a bit late to join the fight. When I joined them one of my teammates knocked me down and the other killed me, and the one who knocked me down started saying "what the fuck are you doing?" I recorded the replay and there was absolutely no justification for what they did.
The thing is, this is a ranked match and I reported them but I'm not satisfied with the punishment system of PUBG, first every player has his own way of strategizing and such players are like parasites and they should be banned forever. I am not satified with the punishment from the report because they banned them for one week only, is there anyway to contact PUBG support for further actions?

#

and by the way, when I told them I was going to report them, he said "do whatever you want".

potent lily Jul 5, 2024, 9:15 PM

#

!gamereport @ruby sandal

regal vaporBOT Jul 5, 2024, 9:15 PM

#

Where possible, please report players using the in-game reporting tools.

You may also report a player by raising a ticket with our support team:
PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

potent lily Jul 5, 2024, 11:19 PM

#

If you’re trying to report people try the links above

#

Thanks

atomic rivet Jul 6, 2024, 2:16 AM

#

Friends, I already consulted with support by email, but they did not solve anything for me. Days before (July 2) I bought a package of 6k G-coins which they had credited me with, a couple of days later (4 of July) I bought another lot 6k in the xbox store And they didn't give it to me, I sent them proof and they reviewed it wrong, they told me that I had received them on July 2, however the ones I was missing and the ones I purchased marked July 4 😐 I Send another email with details of the problem and purchases along with their dates and receipts. They haven't answered me and I feel like they blocked me or they added me to some kind of blacklist, help pleaseee 😭😭😭

#

What can I do in this case??

potent lily Jul 6, 2024, 2:34 AM

#

atomic rivet Friends, I already consulted with support by email, but they did not solve anyth...

How long ago was that? A day?

#

Gotta wait

#

At least 2 weeks not including weekends as sometimes you get response sometimes they’re off so best for weekdays

atomic rivet Jul 6, 2024, 2:38 AM

#

Thanks bro

#

I hope they fix it, because it was a big batch. It happened to me with one of 500, I tried to ignore the fact that I didn't get it, but I want the g-coins before the new jeans event ends

deft prawn Jul 6, 2024, 9:24 AM

#

hi friend i lost some items in pubg pc now what should i do? my items seem to go back to a few days earlier

#

vast vapor Jul 6, 2024, 10:01 AM

#

deft prawn hi friend i lost some items in pubg pc now what should i do? my items seem to go...

!njcomp
If the items disappeared following the selection of the reimbursement option (option 2 - see below for more information), the only recourse is to repurchase the missing items.

regal vaporBOT Jul 6, 2024, 10:01 AM

#

NewJeans Compensation or Reimbursement:

If you have questions about the NewJeans compensation or reimbursement, the short answer is, choose Option 1, compensation. Need more details, or want to know how the reimbursement option (Option 2) will remove items from your inventory? Read on! ⬇️

Can't purchase anything in-game? (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258333985067503687/image.png?ex=6687aa58&is=668658d8&hm=049d47bee1db3c2195bff1bc6df40463cfc9265d909c3e932d9a82bebc4e28fa&) You must first choose a compensation or reimbursement option. Click the "Apply for Reimbursement or Compensation" button, bottom left corner of the idle lobby screen. (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258334039237197926/image.png?ex=6687aa65&is=668658e5&hm=5c2a1886472da071cd4d213285e384273dcfcb800338614aa7da609e4321e2c2&).

After you click the Apply for Reimbursement or Compensation button, it gives you two options. Option 1 will give you G-Coin equal to half* of the amount that you spent on NewJeans-related items during the compensation period but will leave your current item inventory as-is.

Option 2 will remove and reset all of your item purchases (not just the NewJeans related purchases), event and pass rewards, and progressive weapon skin upgrades, since June 12. You'll receive a full refund for those G-Coin purchases in the same G-Coin. Option 2 means that your inventory will be rolled back to the state it was in before the June 12 update.

Once an option is selected, it cannot be changed. Support cannot be provided for incorrect applications, so please choose carefully.

* Please see https://pubg.com/en/news/7485 for more detailed information about the NewJeans related skin revisions and the resulting compensation or refund being offered.

PUBG: BATTLEGROUNDS

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize...

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize Restrictions

inland knot Jul 6, 2024, 5:29 PM

#

deft prawn hi friend i lost some items in pubg pc now what should i do? my items seem to go...

if u choose the second option of reimbursement u lose everything u got with the money u spent

#

and i believe the first option give double the ammount of GCOIN u spent

wise totem Jul 6, 2024, 9:30 PM

#

inland knot and i believe the first option give double the ammount of GCOIN u spent

depends when you spent it, but it is partly true

vast vapor Jul 6, 2024, 11:49 PM

#

inland knot and i believe the first option give double the ammount of GCOIN u spent

Not double. In most cases, half, but yes.

ruby sandal Jul 7, 2024, 8:27 AM

#

So ranked match, intentional unjustified teammate killing, reported both in the game and wesbite, one day ban xD, what the fuck is this?

PLAYERUNKNOWNS_BATTLEGROUNDS_Screenshot_2024.07.07_-_15.24.13.17.png

river plover Jul 7, 2024, 8:36 AM

#

my game returns to the lobby late and I'm stuck on a gray screen

river plover Jul 7, 2024, 8:39 AM

#

frank pulsar i'm getting initializing but if i use cloud warp it get fixed

turn off the windows firewall one time, your problem has nothing to do with the warp

vast vapor Jul 7, 2024, 8:48 AM

#

ruby sandal So ranked match, intentional unjustified teammate killing, reported both in the ...

Bans from reports usually start as 24-hour temp bans for the investigation period. If they find cause, they'll update it to something longer.

ruby sandal Jul 7, 2024, 8:50 AM

#

I sent them a video, there was absolutely no justification for the kill. I was shocked at how it happened

void ferry Jul 7, 2024, 10:57 AM

#

river plover my game returns to the lobby late and I'm stuck on a gray screen

I had the exact same issue for a long time.
The suggestion to disable the firewall didnt help me back then. Warp-VPN was a good workaround.

Please take some time and make a thorough report to the pubg-support, check the link below. I have done this and aprox. 1 month later it was fixed after a pubg update. Its a bit tedious but i guess its worth it. It actually fixed it for all my friends who live in the same city as i do.

https://support.pubg.com/hc/en-us/articles/22433165105049-Guide-for-Collecting-Data-Related-to-Loading-Delay-Issue-After-Match

trail drift Jul 7, 2024, 3:39 PM

#

Men I just change my system to linux Arch Endeavouros and cant play PUBG, why? Men I just wanna play Im not agree with Microsoft anymore don't make me back to windows to play...

mental lynx Jul 8, 2024, 4:59 AM

#

has anyone owned a clan and then one day logged on to see that the clan no longer exists? this has happened to me and im searching for answers

vast vapor Jul 8, 2024, 6:05 AM

#

mental lynx has anyone owned a clan and then one day logged on to see that the clan no longe...

Unless you've been gone for an extended period of time (in which case clan ownership can be handed off to another member), that shouldn't just happen. I would suggest contacting support to get info on what happened to it.

regal vaporBOT Jul 8, 2024, 6:05 AM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

mental lynx Jul 8, 2024, 6:06 AM

#

vast vapor Unless you've been gone for an extended period of time (in which case clan owner...

Thank you, Ive just done this. Hopefully i hear back soon.

gritty veldt Jul 8, 2024, 6:41 AM

#

pubg kicking me out of the matches due to a critical anti-cheat process not working

#

i verified files on steam and kept happening, reinstalled the game and still happening

somber zephyr Jul 8, 2024, 7:22 AM

#

can't buy anything , any ideas ?

PLAYERUNKNOWNS_BATTLEGROUNDS_Screenshot_2024.07.08_-_10.22.06.64.png

vast vapor Jul 8, 2024, 7:33 AM

#

gritty veldt i verified files on steam and kept happening, reinstalled the game and still hap...

!troublepins
Try the clean install (see pinned messages) and other things in the pins / search what other people have tried. Last resort is to contact support.

regal vaporBOT Jul 8, 2024, 7:33 AM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

vast vapor Jul 8, 2024, 7:33 AM

#

somber zephyr can't buy anything , any ideas ?

!njcomp
See below for info.

regal vaporBOT Jul 8, 2024, 7:33 AM

#

NewJeans Compensation or Reimbursement:

If you have questions about the NewJeans compensation or reimbursement, the short answer is, choose Option 1, compensation. Need more details, or want to know how the reimbursement option (Option 2) will remove items from your inventory? Read on! ⬇️

Can't purchase anything in-game? (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258333985067503687/image.png?ex=6687aa58&is=668658d8&hm=049d47bee1db3c2195bff1bc6df40463cfc9265d909c3e932d9a82bebc4e28fa&) You must first choose a compensation or reimbursement option. Click the "Apply for Reimbursement or Compensation" button, bottom left corner of the idle lobby screen. (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258334039237197926/image.png?ex=6687aa65&is=668658e5&hm=5c2a1886472da071cd4d213285e384273dcfcb800338614aa7da609e4321e2c2&).

After you click the Apply for Reimbursement or Compensation button, it gives you two options. Option 1 will give you G-Coin equal to half* of the amount that you spent on NewJeans-related items during the compensation period but will leave your current item inventory as-is.

Option 2 will remove and reset all of your item purchases (not just the NewJeans related purchases), event and pass rewards, and progressive weapon skin upgrades, since June 12. You'll receive a full refund for those G-Coin purchases in the same G-Coin. Option 2 means that your inventory will be rolled back to the state it was in before the June 12 update.

Once an option is selected, it cannot be changed. Support cannot be provided for incorrect applications, so please choose carefully.

* Please see https://pubg.com/en/news/7485 for more detailed information about the NewJeans related skin revisions and the resulting compensation or refund being offered.

PUBG: BATTLEGROUNDS

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize...

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize Restrictions

hollow yarrow Jul 8, 2024, 8:17 AM

#

yo pub g can ou advertise your game a little to get more players? i try playing ranked but there is never people. i regret wasting my money on this game

molten hill Jul 8, 2024, 9:28 AM

#

Can't complete purchase of g coin. Definitely have the $24.99 in steam wallet. that works fine, but every time try to purchase gcoin from in game, nothing happens. I can see the failed transaction history. but every time i try to buy gcoin again, it nothing happens.

regal vaporBOT Jul 8, 2024, 9:35 AM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

frozen osprey Jul 8, 2024, 2:33 PM

#

My pubg doesnt load

regal vaporBOT Jul 8, 2024, 2:56 PM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

ruby sandal Jul 8, 2024, 5:29 PM

#

You have no idea how many players I reported the last two weeks, PUBG's anti-cheat isn't working or what?

PLAYERUNKNOWNS_BATTLEGROUNDS_Screenshot_2024.07.09_-_00.26.51.96.png

potent lily Jul 8, 2024, 5:58 PM

#

It doesn’t go off one report and go after people

#

Could you imagine all the people who just report everyone who kills them getting the satisfaction of getting 24 hour bans every report?

#

You kill bob, bob reports you, you get banned. You show up in bobs game the next day after the ban and kill them again, they report again, another ban.

vestal pewter Jul 8, 2024, 6:22 PM

#

hello i tried buying the battlepass, got the money on wallet, the transaction never finalise, goes back to game asking me to raise a ticket for refound or something the message goes away so quickly

potent lily Jul 8, 2024, 6:39 PM

#

vestal pewter hello i tried buying the battlepass, got the money on wallet, the transaction ne...

!njcomp probably getting this message

regal vaporBOT Jul 8, 2024, 6:39 PM

#

NewJeans Compensation or Reimbursement:

If you have questions about the NewJeans compensation or reimbursement, the short answer is, choose Option 1, compensation. Need more details, or want to know how the reimbursement option (Option 2) will remove items from your inventory? Read on! ⬇️

Can't purchase anything in-game? (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258333985067503687/image.png?ex=6687aa58&is=668658d8&hm=049d47bee1db3c2195bff1bc6df40463cfc9265d909c3e932d9a82bebc4e28fa&) You must first choose a compensation or reimbursement option. Click the "Apply for Reimbursement or Compensation" button, bottom left corner of the idle lobby screen. (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258334039237197926/image.png?ex=6687aa65&is=668658e5&hm=5c2a1886472da071cd4d213285e384273dcfcb800338614aa7da609e4321e2c2&).

After you click the Apply for Reimbursement or Compensation button, it gives you two options. Option 1 will give you G-Coin equal to half* of the amount that you spent on NewJeans-related items during the compensation period but will leave your current item inventory as-is.

Option 2 will remove and reset all of your item purchases (not just the NewJeans related purchases), event and pass rewards, and progressive weapon skin upgrades, since June 12. You'll receive a full refund for those G-Coin purchases in the same G-Coin. Option 2 means that your inventory will be rolled back to the state it was in before the June 12 update.

Once an option is selected, it cannot be changed. Support cannot be provided for incorrect applications, so please choose carefully.

* Please see https://pubg.com/en/news/7485 for more detailed information about the NewJeans related skin revisions and the resulting compensation or refund being offered.

PUBG: BATTLEGROUNDS

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize...

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize Restrictions

pine jackal Jul 8, 2024, 7:10 PM

#

Insights.gg로 녹화된 PLAYERUNKNOWN'S BATTLEGROUNDS의 게임 플레이를 확인하세요
https://insights.gg/v/77Ku2PDqisubuSusvWSBeX

Insights.gg

Highlight - PUBG - Match 3 - 3:57am

Insights Capture - record and review made easy

▶ Play video

vale carbon Jul 9, 2024, 2:20 AM

#

hey, if anyone has insight feel free to @ me, ive been trying to play pub for the past ffew days and have encountered an error through the pubg shield stating i do not have or need to re download files. Specifically " xapofx1_5.dll "
now i have tried uninstalling pub and all attached files
i have deleted and readded the dll file
i have ran a dll repair tool and system repair tool
tried launching pub with -dx11 ive read posts on reddit watched videos, i truly have no idea.
dont mind sharing my screen if anyone has a solution or a direction in which i should head. thanks to all in advance and hate to bother anyone with my troubles.

spiral garden Jul 9, 2024, 3:54 AM

#

@vale carbon message me i may have a solution for you

vale carbon Jul 9, 2024, 4:16 AM

#

spiral garden <@431878621066559509> message me i may have a solution for you

RuneScape, nice, man of culture. And I sent FR y u aren’t accepting messages from non-friends.

ruby sandal Jul 9, 2024, 4:43 AM

#

potent lily Could you imagine all the people who just report everyone who kills them getting...

bob was flying and throwing grenades, many many grenades.

vast vapor Jul 9, 2024, 5:03 AM

#

ruby sandal bob was flying and throwing grenades, many many grenades.

The point was that they can't just auto-ban people based on reports; they need time to do a proper investigation. I'm sure if the evidence you provided makes the cheating obvious, they'll soon get a permanent ban.

half gyro Jul 9, 2024, 5:53 AM

#

Hey so ive been fighting this internal battle with PUBG recently, i love the game to my core and wish to play it for years to come! However, this New Jeans event is making me question even spending another day on this earth. Just me? Probably Not ICANT . I cant bear to see the game I so much about be destroyed by corporate greed. Thats all! Have a good day everyone. And dont forget! Keep PUBGing!!

vast vapor Jul 9, 2024, 5:57 AM

#

half gyro Hey so ive been fighting this internal battle with PUBG recently, i love the gam...

If you're having serious thoughts of self-harm, please call 988.

half gyro Jul 9, 2024, 5:57 AM

#

I love my life, only jokes sorry if i took it too far:) Keep on PUBGing!!

vast vapor Jul 9, 2024, 5:57 AM

#

Aside from that, if you don't approve of an event or the way Krafton raises money to keep the game going, please feel free to add your thoughts to the #1014184851978604604 or #1250380034829713540 channels.

vast vapor Jul 9, 2024, 5:58 AM

#

half gyro I love my life, only jokes sorry if i took it too far:) Keep on PUBGing!!

Understood. We can't take suicide in a joking manner in case someone's having a genuine crisis, so it's best not to joke about it. Anyway, glad to hear that you're okay.

mental torrent Jul 9, 2024, 5:58 AM

#

Keep on PUBGing!! I like that... has a nice ring to it

half gyro Jul 9, 2024, 5:59 AM

#

We should start saying that more!

#

I think i like it, what about you @vast vapor ?

#

Can you say it

vast vapor Jul 9, 2024, 6:00 AM

#

Keep on PUBGing, my friends.

Kinda sounds like "keep on truckin'".

half gyro Jul 9, 2024, 6:00 AM

#

Awesome!

vast vapor Jul 9, 2024, 6:00 AM

#

Anyway, this channel is for troubleshooting, so let's move open discussions to #💬│general-chat . :-)

graceful osprey Jul 9, 2024, 6:59 AM

#

potent lily You kill bob, bob reports you, you get banned. You show up in bobs game the next...

I hate bob

tawny swan Jul 9, 2024, 12:01 PM

#

What about the gillie suit trophy? Never worked for me

proper estuary Jul 9, 2024, 12:03 PM

#

Sorry for disturbing! I can't log in, someone please help me

vast vapor Jul 9, 2024, 12:07 PM

#

proper estuary Sorry for disturbing! I can't log in, someone please help me

!troublepins
Try the tips below. ⬇️

regal vaporBOT Jul 9, 2024, 12:07 PM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

crude gazelle Jul 9, 2024, 3:15 PM

#

130 ping have stable connection still high why?

vast vapor Jul 9, 2024, 3:20 PM

#

crude gazelle 130 ping have stable connection still high why?

Try the tips above. ⬆️

crude gazelle Jul 9, 2024, 5:30 PM

#

vast vapor Try the tips above. ⬆️

@vast vapor ?

tiny atlas Jul 9, 2024, 5:52 PM

#

anyone help me guys when we find match 4 man squad when loading they become only 3 mine not connect to them even my net is good

potent lily Jul 9, 2024, 7:42 PM

#

crude gazelle <@231650275021160448> ?

Modbot message above your original message

atomic rivet Jul 9, 2024, 10:51 PM

#

Is there a way to report someone from pubg technical support? Because that the amount of time you are making me wait to solve my problem seems ridiculous to me... I reported the absence of 6000 g-coins that I purchased on July 4, I put clear capture and proof of my purchase, the order number as well as the date. The guy only took a day to check just to say the orders that had been delivered to me. (About 6000 on July 2 and another 1000 on July 4) And assuming that the request and the problem was resolved, it took many more days to respond to my I complained (with proof) and the guy simply made me wait longer saying that my account would be carefully reviewed on purchases. Simply absurd considering that he already reviewed it previously and made a mistake when interpreting the information. Even with the clear problem evident and with the previous information, it is only lengthening the process and at this point I am very angry with the terrible PUBG xbox support service.

vale carbon Jul 9, 2024, 11:56 PM

#

Still can’t get game to launch

#

#

I’ve reinstalled the program xapofx1_5.dll so many times

I’ve ran the scan. I’ve even purchased a damn service that’s supposed to ensure all files and directX files. Like the whole 9 yards. I’ve done the c++ redistributable install multiple times. Uninstalled pub and all associated files. Reinstalled. Did it again. Installed on my c drive instead of g drive where I keep my games. What the heck is going on.

regal vaporBOT Jul 10, 2024, 12:45 AM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

devout mesa Jul 10, 2024, 7:49 AM

#

atomic rivet Is there a way to report someone from pubg technical support? Because that the a...

Could you please share your ticket number with me in private message?

cosmic cobalt Jul 10, 2024, 8:38 AM

#

Hello guys i need a help someone hack my account and sold all of my hideout skin

#

already rise a ticket before 10 days still no result pubg support told me for recover my account but still same i no see any progress can any one tell me what should i do??

opal wigeon Jul 10, 2024, 8:42 AM

#

Bug

subtle basin Jul 10, 2024, 8:52 AM

#

need help

PLAYERUNKNOWNS_BATTLEGROUNDS_Screenshot_2024.07.10_-_14.21.58.11.png

#

nvm im stupid af

cosmic cobalt Jul 10, 2024, 9:11 AM

#

@subtle basin restart your game and steam

vast vapor Jul 10, 2024, 9:22 AM

#

opal wigeon Bug

Looks like bad-word filter (intentional behavior). You'll probably have to substitute "1" for the "i" or something. (But do let us know if support helps you; it'd be nice if they could manually approve the name, which is obviously getting a false-positive from the filter.)

regal vaporBOT Jul 10, 2024, 9:22 AM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

bitter wasp Jul 10, 2024, 9:46 AM

#

Is anyone having trouble buying the pass?

proven lava Jul 10, 2024, 9:53 AM

#

OCE steam servers are not updating PUBG latest patch (had to swtich steam region to Singapore)

#

also, I am in west coast Austrlaia (Perth) and for the last couple of patches, pubg matchmaking keeps reverting to AS servers

#

by default that is. R I P

opal wigeon Jul 10, 2024, 10:19 AM

#

vast vapor Looks like bad-word filter (intentional behavior). You'll probably have to subs...

No Thats illogical , There is no explicit words in that username

vast vapor Jul 10, 2024, 10:21 AM

#

opal wigeon No Thats illogical , There is no explicit words in that username

I'm just reading the warning-banner on the screenshots you posted, dude. But I guess you can believe it's illogical. 🤷‍♂️ Let us know what support says.

opal wigeon Jul 10, 2024, 10:22 AM

#

vast vapor I'm just reading the warning-banner on the screenshots you posted, dude. But I ...

Dont just read the "warning-banner" see what relates with it 🥺

vast vapor Jul 10, 2024, 10:26 AM

#

Not sure what you want from me. 🤷‍♂️ You don't like my logic; okay. That doesn't make it illogical. But what does it matter? Convincing me that I'm wrong isn't going to change your situation; complain to support and get them to tell you whether it's intentional behavior or a bug, and let us know what they say. Then we'll all be enlightened. 😅

lunar silo Jul 10, 2024, 10:52 AM

#

bitter wasp Is anyone having trouble buying the pass?

Yes. I am getting same trying to buy crates or Coupons from the store. Gets all the way and when I click confirm, it just shows a check this page.... banner and does not makew the purchase.

livid belfry Jul 10, 2024, 12:53 PM

#

bitter wasp Is anyone having trouble buying the pass?

yes, it say something about make refund first

vast vapor Jul 10, 2024, 12:56 PM

#

If you have evidence of cheating, please report it to support instead of posting negative generalizations / implications stereotyping a nationality here.

regal vaporBOT Jul 10, 2024, 12:56 PM

#

Where possible, please report players using the in-game reporting tools.

You may also report a player by raising a ticket with our support team:
PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

livid belfry Jul 10, 2024, 12:57 PM

#

when I try to buy battle pass it says please choose compensation or refund and get back to this page how to solve it?

#

I didn't make any refunds

wise totem Jul 10, 2024, 1:02 PM

#

livid belfry when I try to buy battle pass it says please choose compensation or refund and g...

just choose option one(compensation) in lobby, under play button you should have an option to click

vast vapor Jul 10, 2024, 1:06 PM

#

livid belfry when I try to buy battle pass it says please choose compensation or refund and g...

For more info, see this post: #🤝│community-troubleshooting message

#

But who am I? is right; just pick option 1 - it's safe. Option 2 will cause inventory roll-back; you'll lose anything you got since June 12.

livid belfry Jul 10, 2024, 1:18 PM

#

wise totem just choose option one(compensation) in lobby, under play button you should have...

thanks man

lunar silo Jul 10, 2024, 2:43 PM

#

wise totem just choose option one(compensation) in lobby, under play button you should have...

OMG! Thanks. I can't believe that's what was holding up additional purchases

jaunty verge Jul 10, 2024, 2:59 PM

#

I bought g coins like 20mins ago and it was fine, now I cant buy anymore, it tells me that purchase failed. I tried to restart lobby and game but nothing helped.

tacit zephyr Jul 10, 2024, 3:02 PM

#

#

:(((

#

i don t understand why

uneven kernel Jul 10, 2024, 3:03 PM

#

tacit zephyr

have you verified the integrity of game files? or try disabling your antivirus or any other program that you might be thinking conflicting with or just delete all folders related to battle eye and verify the game files again

tacit zephyr Jul 10, 2024, 3:04 PM

#

how can i make that?

uneven kernel Jul 10, 2024, 3:05 PM

#

https://support.pubg.com/hc/en-us/articles/360034901793-Error-25-BattlEye-Corrupted-Data-please-perform-a-clean-game-reinstall

PUBG Support

Error - [25] BattlEye: Corrupted Data - please perform a clean game...

It looks like you are encountering an error "BattlEye: Corrupted Data." This issue commonly occurs when the associated Game files are corrupted.
We recommend delete the battleye folder and then ver...

vast wolf Jul 10, 2024, 3:08 PM

#

hi... I am getting this error while purchasing items.

uneven kernel Jul 10, 2024, 3:09 PM

#

vast wolf hi... I am getting this error while purchasing items.

apply for a compensation in the lobby

uneven kernel Jul 10, 2024, 3:09 PM

#

regal vapor **NewJeans Compensation or Reimbursement:** If you have questions about the New...

@vast wolf ^

jaunty verge Jul 10, 2024, 3:11 PM

#

I applied last week but I can not buy g coins now

vast vapor Jul 10, 2024, 3:22 PM

#

vast wolf hi... I am getting this error while purchasing items.

!njcomp See below for info.

regal vaporBOT Jul 10, 2024, 3:22 PM

#

NewJeans Compensation or Reimbursement:

If you have questions about the NewJeans compensation or reimbursement, the short answer is, choose Option 1, compensation. Need more details, or want to know how the reimbursement option (Option 2) will remove items from your inventory? Read on! ⬇️

Can't purchase anything in-game? (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258333985067503687/image.png?ex=6687aa58&is=668658d8&hm=049d47bee1db3c2195bff1bc6df40463cfc9265d909c3e932d9a82bebc4e28fa&) You must first choose a compensation or reimbursement option. Click the "Apply for Reimbursement or Compensation" button, bottom left corner of the idle lobby screen. (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258334039237197926/image.png?ex=6687aa65&is=668658e5&hm=5c2a1886472da071cd4d213285e384273dcfcb800338614aa7da609e4321e2c2&).

After you click the Apply for Reimbursement or Compensation button, it gives you two options. Option 1 will give you G-Coin equal to half* of the amount that you spent on NewJeans-related items during the compensation period but will leave your current item inventory as-is.

Option 2 will remove and reset all of your item purchases (not just the NewJeans related purchases), event and pass rewards, and progressive weapon skin upgrades, since June 12. You'll receive a full refund for those G-Coin purchases in the same G-Coin. Option 2 means that your inventory will be rolled back to the state it was in before the June 12 update.

Once an option is selected, it cannot be changed. Support cannot be provided for incorrect applications, so please choose carefully.

* Please see https://pubg.com/en/news/7485 for more detailed information about the NewJeans related skin revisions and the resulting compensation or refund being offered.

PUBG: BATTLEGROUNDS

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize...

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize Restrictions

jaunty verge Jul 10, 2024, 3:30 PM

#

jaunty verge I bought g coins like 20mins ago and it was fine, now I cant buy anymore, it tel...

anybody any solutions?

vast vapor Jul 10, 2024, 4:00 PM

#

jaunty verge anybody any solutions?

I'd suggest contacting Steam support; sounds like it may be an issue on their end.

ebon wasp Jul 10, 2024, 4:24 PM

#

can anyone tell me the drop rate for the lambo urus or urus lusso from the prime parcel??? cant find it anywhere

digital stirrup Jul 10, 2024, 5:42 PM

#

Pan skins arent always loaded in

regal vaporBOT Jul 10, 2024, 5:55 PM

#

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

potent lily Jul 10, 2024, 5:55 PM

#

digital stirrup Pan skins arent always loaded in

You don’t have a pan on tho?

uneven kernel Jul 10, 2024, 5:57 PM

#

he has a pan - not only pan is bugged but also stun grenade is and they haven't fixed it for ages they appear and disappear randomly

digital stirrup Jul 10, 2024, 6:05 PM

#

potent lily You don’t have a pan on tho?

I do. it says Pan.

#

7th aniversary.

potent lily Jul 10, 2024, 6:06 PM

#

So used to console and pc shit just throws me

#

You can report it to support

uncut fable Jul 10, 2024, 6:06 PM

#

hey can somebody tell me wwhy i cannot purchase the actual seasonpass??? -.-

fast grotto Jul 10, 2024, 6:07 PM

#

what error you see

uncut fable Jul 10, 2024, 6:09 PM

#

there is no error - after agreeing on steam and return to pubg it doesn`t do anything game just contiues with a purchase also can´t open crates wwith contrabands or use g-coins

#

nothing works

#

do you have any idea what the issue is @fast grotto ?

fast grotto Jul 10, 2024, 6:13 PM

#

are you in Netherlands or belgium?

uncut fable Jul 10, 2024, 6:15 PM

#

nope in Germany

#

i never had any issues since yet it started last week i think

#

so before the patch 30.2

#

but after the newjeans collab...

edgy jackal Jul 10, 2024, 6:18 PM

#

Hey guys, i didn't have this problem untill a few days ago, when i try to buy anything using BP coins, i get an error message.

#

May someone help me?

potent lily Jul 10, 2024, 6:18 PM

#

edgy jackal Hey guys, i didn't have this problem untill a few days ago, when i try to buy an...

That’s solvable

#

!njcomp with the options

regal vaporBOT Jul 10, 2024, 6:18 PM

#

NewJeans Compensation or Reimbursement:

If you have questions about the NewJeans compensation or reimbursement, the short answer is, choose Option 1, compensation. Need more details, or want to know how the reimbursement option (Option 2) will remove items from your inventory? Read on! ⬇️

Can't purchase anything in-game? (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258333985067503687/image.png?ex=6687aa58&is=668658d8&hm=049d47bee1db3c2195bff1bc6df40463cfc9265d909c3e932d9a82bebc4e28fa&) You must first choose a compensation or reimbursement option. Click the "Apply for Reimbursement or Compensation" button, bottom left corner of the idle lobby screen. (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258334039237197926/image.png?ex=6687aa65&is=668658e5&hm=5c2a1886472da071cd4d213285e384273dcfcb800338614aa7da609e4321e2c2&).

After you click the Apply for Reimbursement or Compensation button, it gives you two options. Option 1 will give you G-Coin equal to half* of the amount that you spent on NewJeans-related items during the compensation period but will leave your current item inventory as-is.

Option 2 will remove and reset all of your item purchases (not just the NewJeans related purchases), event and pass rewards, and progressive weapon skin upgrades, since June 12. You'll receive a full refund for those G-Coin purchases in the same G-Coin. Option 2 means that your inventory will be rolled back to the state it was in before the June 12 update.

Once an option is selected, it cannot be changed. Support cannot be provided for incorrect applications, so please choose carefully.

* Please see https://pubg.com/en/news/7485 for more detailed information about the NewJeans related skin revisions and the resulting compensation or refund being offered.

PUBG: BATTLEGROUNDS

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize...

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize Restrictions

edgy jackal Jul 10, 2024, 6:19 PM

#

potent lily That’s solvable

Thank you very much

#

It works now, thank you very much mate

potent lily Jul 10, 2024, 6:20 PM

#

No problem

uncut fable Jul 10, 2024, 6:37 PM

#

thx it wworked for me too. cheers !!!

edgy jackal Jul 10, 2024, 6:42 PM

#

potent lily No problem

By the way, just a quick question while we're at it, i've made my krafton id but i'm playing from steam, and i canno't log in into with that krafton id cause i don't know mail nor password i'm just playing trough steam, is that a probleM'

#

Sorry for the ping.

potent lily Jul 10, 2024, 6:43 PM

#

edgy jackal By the way, just a quick question while we're at it, i've made my krafton id but...

That would be a support issue

#

If you forgot all info when you logged into the krafton site and tried all different things to see if it’ll let you in you gotta tell support

edgy jackal Jul 10, 2024, 6:44 PM

#

I mean if i upgrade to plus, is that gonna be on this steam account?

potent lily Jul 10, 2024, 6:45 PM

#

You’d be purchasing directly from pubg not through pubg.com so yes

edgy jackal Jul 10, 2024, 6:45 PM

#

Thanks man, not gonna bother you anymore

potent lily Jul 10, 2024, 6:46 PM

#

Okay I think you haven’t made a krafton I’d on the website

#

I made mine through gmail

#

N you can then link it to steam

edgy jackal Jul 10, 2024, 6:46 PM

#

I logged in with mail, and i tried to delete cause i accidentally pressed and it tells me i need a password, but i didn't set any hahaha

edgy jackal Jul 10, 2024, 6:46 PM

#

potent lily N you can then link it to steam

Won't my stuff dissapear or anything alike?

potent lily Jul 10, 2024, 6:46 PM

#

No option of “forgot password”

edgy jackal Jul 10, 2024, 6:46 PM

#

my friend was telling me something

potent lily Jul 10, 2024, 6:46 PM

#

edgy jackal Won't my stuff dissapear or anything alike?

Why would it?

#

Honestly the krafton ID is there for their website events more than anything else

edgy jackal Jul 10, 2024, 6:47 PM

#

I don't really know, my friend was telling me something about it hahaha, will try a diffrent mail , if that's not it i'l ust link it

#

Oh, so it is not a neccesity?

potent lily Jul 10, 2024, 6:47 PM

#

AFAIK no

edgy jackal Jul 10, 2024, 6:47 PM

#

Thanks

potent lily Jul 10, 2024, 6:47 PM

#

Cause I’ve never been asked about it unless I’m logging in to redeem but I’m console so

#

Can’t redeem in game like y’all

edgy jackal Jul 10, 2024, 6:48 PM

#

Oooh

#

This is the acc i made with the mail accidentally, didn't lik it nor anything, but it's asking me for a password, is it a password of a mail oor?

#

I didn't put any password for krafton though

#

sorry for the trouble hahaha...

#

It is not the mail password, confirmed :)

halcyon umbra Jul 11, 2024, 12:50 AM

#

Anyone else having high GPU usage on main menu after the update?

atomic rivet Jul 11, 2024, 5:27 AM

#

Why did they make the announcement and the gcoins compensation plan for the new jeans thing? Why exactly are they apologizing?
And as a last question, if I make my return request, can I buy the loot boxes new jeans again?...

vast vapor Jul 11, 2024, 7:10 AM

#

atomic rivet Why did they make the announcement and the gcoins compensation plan for the new ...

Your answers are in this post (i.e., scroll up a bit). #🤝│community-troubleshooting message

#

For your last question: Once the boxes are gone, they won't re-appear in the store. So you'd need to get them right away on console, and pay attention to the expiration time shown in the store and special crafting pages.

#

So your best option is to pick option 1 (compensation).

viscid rover Jul 11, 2024, 8:24 AM

#

game stuck in initializing how can I fix it ??

wise totem Jul 11, 2024, 8:28 AM

#

viscid rover game stuck in initializing how can I fix it ??

see pinned posts i believe the first one is a solution for this

viscid rover Jul 11, 2024, 8:31 AM

#

thank you @wise totem

potent lily Jul 11, 2024, 1:32 PM

#

vast vapor For your last question: Once the boxes are gone, they won't re-appear in the sto...

Console still has NewJeans

vast vapor Jul 11, 2024, 1:42 PM

#

potent lily *Console still has NewJeans*

Oh yeah. Dang multiple systems/timelines thing. 😅 [Edited.]

potent lily Jul 11, 2024, 1:44 PM

#

atomic rivet Why did they make the announcement and the gcoins compensation plan for the new ...

Console still has NewJeans so if it gives you the gcoin before the update you are gucci

potent lily Jul 11, 2024, 1:45 PM

#

vast vapor Oh yeah. Dang multiple systems/timelines thing. 😅 [Edited.]

Just gotta remember pc is a week ahead

vast vapor Jul 11, 2024, 1:46 PM

#

potent lily Just gotta remember pc is a week ahead

Naah... just gotta notice the different color of username. (Easier said than done, apparently.)

molten patio Jul 11, 2024, 3:02 PM

#

Not a hardware issue but does anyone know the key bind too open sunroof for the new urus, iv been trying to find it for ages

potent lily Jul 11, 2024, 3:29 PM

#

molten patio Not a hardware issue but does anyone know the key bind too open sunroof for the ...

H apparently

raw glade Jul 11, 2024, 5:37 PM

#

Latest patch, 30.2 after update get crash every second game.
Drivers, windows etc. - all updated, files integrity - done (multiple times), PC restarted multiple times like never before, no changes.
3060Ti, 32Gb, 11th gen i7, played 7k hours, never got crashes like after the latest patch.

marble pilot Jul 11, 2024, 5:41 PM

#

Ayo, sometimes when i launch the game, the interface kind of glitches. The game never gets displayed on the screen, only in the taskbar.
I cannot click on anything except the taskbar.
Cannot shut it down with task manager because once i open it, i cannot click inside it.
I right clicked steam, shut steam down and the game continued to run.
100% disk usage, no game displayed, locks mouse usability only inside taskbar

#

i couldn't get any screenshots because it wouldn't let me do it

regal vaporBOT Jul 11, 2024, 5:45 PM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

karmic belfry Jul 12, 2024, 8:33 AM

#

anyopne getting this message trying to purchase something?

vast vapor Jul 12, 2024, 8:34 AM

#

karmic belfry anyopne getting this message trying to purchase something?

!njcomp See below. Choose option 1.

regal vaporBOT Jul 12, 2024, 8:34 AM

#

NewJeans Compensation or Reimbursement:

If you have questions about the NewJeans compensation or reimbursement, the short answer is, choose Option 1, compensation. Need more details, or want to know how the reimbursement option (Option 2) will remove items from your inventory? Read on! ⬇️

Can't purchase anything in-game? (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258333985067503687/image.png?ex=6687aa58&is=668658d8&hm=049d47bee1db3c2195bff1bc6df40463cfc9265d909c3e932d9a82bebc4e28fa&) You must first choose a compensation or reimbursement option. Click the "Apply for Reimbursement or Compensation" button, bottom left corner of the idle lobby screen. (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258334039237197926/image.png?ex=6687aa65&is=668658e5&hm=5c2a1886472da071cd4d213285e384273dcfcb800338614aa7da609e4321e2c2&).

After you click the Apply for Reimbursement or Compensation button, it gives you two options. Option 1 will give you G-Coin equal to half* of the amount that you spent on NewJeans-related items during the compensation period but will leave your current item inventory as-is.

Option 2 will remove and reset all of your item purchases (not just the NewJeans related purchases), event and pass rewards, and progressive weapon skin upgrades, since June 12. You'll receive a full refund for those G-Coin purchases in the same G-Coin. Option 2 means that your inventory will be rolled back to the state it was in before the June 12 update.

Once an option is selected, it cannot be changed. Support cannot be provided for incorrect applications, so please choose carefully.

* Please see https://pubg.com/en/news/7485 for more detailed information about the NewJeans related skin revisions and the resulting compensation or refund being offered.

PUBG: BATTLEGROUNDS

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize...

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize Restrictions

karmic belfry Jul 12, 2024, 9:54 AM

#

LEGEND CHEERS

viral monolith Jul 12, 2024, 12:58 PM

#

raw glade Latest patch, 30.2 after update get crash every second game. Drivers, windows e...

Same here!! the game is crashing when I try to launch it.

vast vapor Jul 12, 2024, 1:01 PM

#

viral monolith Same here!! the game is crashing when I try to launch it.

Start with the messages in the pins here, including validating your files and (if that doesn't work) doing a clean reinstall.

raw glade Jul 12, 2024, 1:17 PM

#

vast vapor Start with the messages in the pins here, including validating your files and (i...

it's all done multiple times, no changes

#

all recommendation....

#

crash, crash, crash... send the report....send the report....send the report....

vast vapor Jul 12, 2024, 1:31 PM

#

Then you gotta just keep bugging support with follow-up emails until you get the help you need.

#

Wish there were more we could do for you here.

viral monolith Jul 12, 2024, 1:49 PM

#

vast vapor Wish there were more we could do for you here.

I did a clean reinstall again but its just like the same!

#

It shows that the game is running then it stops automatically.

bitter stirrup Jul 12, 2024, 4:18 PM

#

Posted to Steam Discussions and was referred here.

Has there, or will there ever be a plan to allow Steam Proton running on Linux through the anti-cheat system on this game? Gaming on Linux has been making significant progress and this is one of the few games I still can't play on Linux.

hybrid canopy Jul 12, 2024, 4:55 PM

#

#

it says free here

#

how do i get it

potent lily Jul 12, 2024, 5:04 PM

#

hybrid canopy it says free here

Click on it

#

Should have a description

#

It’s labeling that you have the free pass

hybrid canopy Jul 12, 2024, 5:13 PM

#

it's not clickable

heavy gyro Jul 12, 2024, 5:49 PM

#

Game is not connecting to servers. Its launching fine. Game file integrity is fine. I've reinstall the game too. Its just not connecting to server. PLEASE HELP!!!

potent lily Jul 12, 2024, 5:49 PM

#

hybrid canopy it's not clickable

So then it’s just a badge for the event. You got the free version

#

It’s not telling you you get the car

heavy gyro Jul 12, 2024, 5:51 PM

#

heavy gyro Game is not connecting to servers. Its launching fine. Game file integrity is fi...

Anyone?

#

And after restarting lobby a black screen appears.

potent lily Jul 12, 2024, 6:01 PM

#

heavy gyro Anyone?

Try the pins of this channel.

#

No need to try to bump your post cause no one responded in a couple minutes

heavy gyro Jul 12, 2024, 6:02 PM

#

☹️

#

not trying to be rude here.

#

Been asking this from like last 3 hrs

#

i just cant get into lobby that's all and was hoping someone will help @potent lily

fast grotto Jul 12, 2024, 6:10 PM

#

#🤝│community-troubleshooting message this message has all the steps for clean install <

heavy gyro Jul 12, 2024, 6:11 PM

#

@fast grotto Thank you so much! Let me try this see if it helps🙏

#

@potent lily You're rude!!!😂

potent lily Jul 12, 2024, 6:14 PM

#

heavy gyro <@451113084849881118> You're rude!!!😂

I told you to follow the pins of the channel.

#

What he just sent you was part of the pins.

regal vaporBOT Jul 12, 2024, 6:15 PM

#

https://tenor.com/ioTghIOYTfk.gif

Tenor

main glacier Jul 12, 2024, 6:45 PM

#

https://tenor.com/view/cuygamer-dance-moves-cute-gif-16890474

Tenor

heavy gyro Jul 12, 2024, 7:54 PM

#

i did everything that was there in the pinned messages but still smoke screen is coming and still game is not connecting!!!

#

@fast grotto @potent lily

#

maybe last option is to install fresh windows pubgface

potent lily Jul 12, 2024, 8:09 PM

#

!support then support time

regal vaporBOT Jul 12, 2024, 8:09 PM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

fast grotto Jul 12, 2024, 8:09 PM

#

#🤝│community-troubleshooting message possibly?

tepid canopy Jul 12, 2024, 9:56 PM

#

no worries, the game still wont launch for me

#

ive given up

#

im playing divison 2

heavy gyro Jul 12, 2024, 10:07 PM

#

yep! Nothing is helping. COOL UPDATE!🥲

#

Not even after fresh windows install.

#

@tepid canopy Sad to hear that!

#

wasted like 8 hrs fixing it😫

vast vapor Jul 13, 2024, 12:13 AM

#

Well, I hope you guys will bug support until you get support. Complaining here isn't going to be productive.

viral monolith Jul 13, 2024, 5:19 AM

#

STEAM SUCKS, THE GAME IS CRASHING AND I CANT LAUNCH IT AT ALL.

vast vapor Jul 13, 2024, 12:36 PM

#

viral monolith STEAM SUCKS, THE GAME IS CRASHING AND I CANT LAUNCH IT AT ALL.

Try following the advice below, and then contact support if that doesn't help.

regal vaporBOT Jul 13, 2024, 12:36 PM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

wispy pike Jul 13, 2024, 9:52 PM

#

How do i get a ban lifted in pc when your anti cheat system kicked me from a match while shooting at a bot and has banned me for 72 hours in error with no info as to why?

regal vaporBOT Jul 13, 2024, 10:27 PM

#

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

vast vapor Jul 13, 2024, 10:27 PM

#

@wispy pike See above. ^

fast sun Jul 13, 2024, 11:52 PM

#

hello

#

my mouse in pubg stops shooting when doing full auto

#

this doesnt happen in cs

#

is there anything i can do to fix this?

viral monolith Jul 14, 2024, 9:44 AM

#

vast vapor Try following the advice below, and then contact support if that doesn't help.

I fixed it -dx11 works for me

viral monolith Jul 14, 2024, 9:45 AM

#

raw glade it's all done multiple times, no changes

you can just type in -dx11 and it will work fine. It works foor me.

raw glade Jul 14, 2024, 10:10 AM

#

viral monolith you can just type in -dx11 and it will work fine. It works foor me.

more info pls, where should I type -dx11?

#

Launch options?

raw glade Jul 14, 2024, 11:45 AM

#

Switched to DX 11 then DX11 Ench then DX12... no changes, still crashing

#

my clan mates have the same problem, no solution found yet

pale robin Jul 14, 2024, 5:18 PM

#

I have a challenge with the PUBG item store. I have 60,000 in BP credits and 1,000 in G-Coins. I want to buy the Premium Pass, but when the money has to be authorized and sent to PUBG, there is only one click and my money doesn't go any further than Steam Wallit. Have spoken to Steam Support several times, but nothing they suggested could resolve my challenge.
Is there anyone here who can help?

#

I have reinstalled Steam and PUBG game

#

That didn't help either

vast vapor Jul 14, 2024, 5:23 PM

#

Ask support to escalate your ticket to the next level of support, if their first level hasn't resolved the problem.

pale robin Jul 14, 2024, 5:24 PM

#

Waiting for them to answer

vast vapor Jul 14, 2024, 5:24 PM

#

Nobody here's going to be able to help you, because we don't have any of that kind of access or power.

vast vapor Jul 14, 2024, 5:24 PM

#

pale robin Waiting for them to answer

Send a follow-up email daily (during business days) until you get it resolved.

#

Like most other corporate on-the-cheap support platforms, Krafton's support isn't very effective, sadly.

#

Judging from all of the reports people leave here, anyway, and my own unhelpful experience with them.

viral monolith Jul 15, 2024, 2:31 AM

#

raw glade Launch options?

Yes, go to >Properties>Launch options and Type "-dx11" it worked for me.

viral monolith Jul 15, 2024, 2:33 AM

#

raw glade Switched to DX 11 then DX11 Ench then DX12... no changes, still crashing

You gotta type "-dx11" .

radiant cloak Jul 15, 2024, 9:32 AM

#

has anyone else encountered stuttering after a few hours of uptime after the last patch or two?

I get it in SEA/KR Ranked, OCE Esports but not TDM's.

It gets fixed after a game restart but always comes back

devout mesa Jul 16, 2024, 8:39 AM

#

radiant cloak has anyone else encountered stuttering after a few hours of uptime after the las...

Does it seem to occur after a similar period of time, such as e.g. 2 hours after game starts?
It is possible that it is a local issue as we have no received any other reports of that sort. It would be worth checking your Task Manager to see if there is something going on when stuttering starts occurring.

radiant cloak Jul 16, 2024, 9:06 AM

#

It kinda does. It seems random but it is nearly always after an extended time.
Sunday night we had comp, I TDM'ed for a hour and a bit, thej first game i was getting stutters.

midnight magnet Jul 16, 2024, 3:49 PM

#

game stutter alot for no reason (no bottlenecking) special when driving vehicles any fix or this is how the game supposed to be ?

regal vaporBOT Jul 16, 2024, 4:05 PM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

bold ore Jul 16, 2024, 9:55 PM

#

I keep trying to get craftor pass and its not working it keeps saying check page after applying but still does not work

uneven kernel Jul 16, 2024, 9:57 PM

#

regal vapor **NewJeans Compensation or Reimbursement:** If you have questions about the New...

@bold ore

#

apply for compensation

bold ore Jul 16, 2024, 9:59 PM

#

uneven kernel <@558088854276538399>

Thank you

fast grotto Jul 16, 2024, 10:50 PM

#

option 1

devout inlet Jul 17, 2024, 3:49 AM

#

Hey guys so I upgraded Nvidia driver to 560, and game would not launch. Had to downgrade to 546 and now its all running. Is it a common issue with other gamers too?

wise totem Jul 17, 2024, 4:38 AM

#

devout inlet Hey guys so I upgraded Nvidia driver to 560, and game would not launch. Had to d...

Can’t say that I can relate, my game actually runs better on the latest version.

devout inlet Jul 17, 2024, 4:43 AM

#

wise totem Can’t say that I can relate, my game actually runs better on the latest version.

That's weird
Thanks though

wet sluice Jul 17, 2024, 7:24 AM

#

Anyone eles getting really high gpu usage? Its at 98% even if i change dx settings while cpu is 30% usage

burnt copper Jul 17, 2024, 7:32 AM

#

wet sluice Anyone eles getting really high gpu usage? Its at 98% even if i change dx set...

What cpu and gpu?

wet sluice Jul 17, 2024, 8:00 AM

#

burnt copper What cpu and gpu?

Rx 6600 with a ryzen 7 5700x3d

#

1080p very low with textures on low

burnt copper Jul 17, 2024, 8:11 AM

#

wet sluice 1080p very low with textures on low

DX11E by any chance?

wet sluice Jul 17, 2024, 8:15 AM

#

burnt copper DX11E by any chance?

Tried all of them with all having the same usage

burnt copper Jul 17, 2024, 8:20 AM

#

This is very weird because I have the exact opposite on my setup (7800x3d + 4080 Super OC)

#

Like alot of load on my cpu and 40% gpu

#

Did you tweak around in AMD adrenalin by any chance?

wet sluice Jul 17, 2024, 8:41 AM

#

burnt copper Did you tweak around in AMD adrenalin by any chance?

Everything pretty much stock settings, just disabled zero rpm mode for the fans

burnt copper Jul 17, 2024, 8:49 AM

#

wet sluice Everything pretty much stock settings, just disabled zero rpm mode for the fans

Has it always been like this or just recently?

#

I had the 7900 XTX OC until recently and no issues there so I can only imagine that maybe your cpu overheats and/or that your CPU is too powerful for the GPU which causes overall bad performance.

The 5700x3d is not bad at all but the 6600... meme_PepeRun

#

But then the question is also:

Do you have bad performance at all or are you just wondering why the GPU usage is much higher on the GPU than CPU?

livid patio Jul 17, 2024, 9:01 AM

#

I have a question too
I ve played good on my settings but in one moment something broke and I had terrible FPS

#

But it was ok a week ago. I didnt change anything

burnt copper Jul 17, 2024, 9:09 AM

#

livid patio I have a question too I ve played good on my settings but in one moment somethin...

AMD gpu by any chance?

livid patio Jul 17, 2024, 9:09 AM

#

burnt copper AMD gpu by any chance?

GTX 1650 Super

burnt copper Jul 17, 2024, 9:11 AM

#

livid patio GTX 1650 Super

What you refer to happend nearly every big patch to me on my amd gpu but those issues went away with going to nvidia.

I do have a couple of friends who frequently complain about FPS issues after patches tho.

#

Mainly those with lower end specs.

wet sluice Jul 17, 2024, 9:20 AM

#

burnt copper Has it always been like this or just recently?

Just noticed it recently

wet sluice Jul 17, 2024, 9:21 AM

#

burnt copper I had the 7900 XTX OC until recently and no issues there so I can only imagine t...

Cpu is new on my PC and it doesnt overheat, a round 60C at most

wet sluice Jul 17, 2024, 9:23 AM

#

burnt copper But then the question is also: Do you have bad performance at all or are you ju...

I dont have bad performance , most constant FPS i have bad in a long time , less stutters too

burnt copper Jul 17, 2024, 9:27 AM

#

Hmm, I understand.

wet sluice Jul 17, 2024, 10:05 AM

#

Im probably going back to Windows 10 to see if there is some change

raw glade Jul 17, 2024, 1:35 PM

#

the latest patch caused me 722 crashes during last 800 games, nothing hepls.... I gave up play PUNG

main glacier Jul 17, 2024, 4:06 PM

#

still crashing

#

??

#

i was about to install again

#

look likes im done with pabg

#

thanks for the memories

#

Alex_love

sweet moth Jul 17, 2024, 7:41 PM

#

hi

#

i have FPS problem on laptop

#

on the lowest settings

#

RTX 3060, 32GB RAM, i7 12th gen

#

i dont know what is the ploblem

torpid orbit Jul 17, 2024, 8:15 PM

#

who can i talk to about large bugs in the game
@fast grotto

regal vaporBOT Jul 17, 2024, 8:25 PM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

tawdry viper Jul 17, 2024, 11:15 PM

#

im getting constant crashes in PUBG

#

me and my friends

#

we all have AMD cards

buoyant tusk Jul 17, 2024, 11:30 PM

#

i get almost every game 300% or higher packet loss what do i even do nothing works from what i tried

regal vaporBOT Jul 17, 2024, 11:32 PM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

surreal pelican Jul 18, 2024, 3:55 AM

#

Last update got ghosting for weapons

sick cape Jul 18, 2024, 4:42 AM

#

Can't start game after last update I just get black screen of mist after loading screen if I hit x I go through another loading screen back into the mist

#

On ps5 **

tough solstice Jul 18, 2024, 5:07 AM

#

how to fix

vast vapor Jul 18, 2024, 5:19 AM

#

tough solstice how to fix

Your other post had more helpful detail. 😅

I've had that error occasionally before. A previous action (like opening a crate) hadn't completed yet, and it just took a while for it to register.

Try restarting your lobby or restarting the game. If that doesn't fix it, you might need to contact support.

regal vaporBOT Jul 18, 2024, 5:19 AM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

vast vapor Jul 18, 2024, 5:19 AM

#

sick cape Can't start game after last update I just get black screen of mist after loading...

I'm guessing you've tried restarting the console, yes?

viral monolith Jul 18, 2024, 6:29 AM

#

sick cape Can't start game after last update I just get black screen of mist after loading...

Having the same issue on ps4 pro.
And yes, concole was restarted

vast vapor Jul 18, 2024, 6:36 AM

#

Probably need to get help from Support then.

regal vaporBOT Jul 18, 2024, 6:36 AM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

vast vapor Jul 18, 2024, 6:55 AM

#

Ah, servers are under maintenance currently. Apparently it doesn't tell you that on the console though, based on your troubleshooting reports. @viral monolith@sick cape

#

See #🎺│service-announcements .

eternal heath Jul 18, 2024, 6:56 AM

#

I'm facing something similar on PC
Updated approx an hour ago

#

Restarted thrice but still stuck to the loading screen after returning to the lobby from a match

wise totem Jul 18, 2024, 7:45 AM

#

eternal heath Restarted thrice but still stuck to the loading screen after returning to the lo...

Try starting steam as admin as a first solution since it’s easy and if that doesn’t fix it then you might have to give this #🤝│community-troubleshooting message a go

#

(Also maybe verify files if you didn’t)

eternal heath Jul 18, 2024, 7:59 AM

#

I'm on MSI and have nahimic for sound settings, I can see it's getting blocked by battle eye

Apart from that there is a nvidia update.

It could be mix of these 2 things.

I can check and take care of settings for Nvidia experience.
But Nahimic should be excluded from battle eye suspicious software list.

buoyant tusk Jul 18, 2024, 8:01 AM

#

how to fix high packet loss (300-400%)?

main glacier Jul 18, 2024, 1:52 PM

#

buoyant tusk how to fix high packet loss (300-400%)?

uninstall it your welcome

dire arrow Jul 18, 2024, 10:13 PM

#

guys my game settings (graphic)
and some gameplay settings keep reseting after each time im opening the game

wintry haven Jul 19, 2024, 12:32 AM

#

I tried to buy gcoin and it gave me an error message but took my money with no gcoin received.

barren veldt Jul 19, 2024, 12:32 AM

#

any one having problems on xbox I got the not authorized by your platform error on xbx

potent lily Jul 19, 2024, 1:54 AM

#

wintry haven I tried to buy gcoin and it gave me an error message but took my money with no g...

!support contact support

regal vaporBOT Jul 19, 2024, 1:54 AM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

cedar lantern Jul 19, 2024, 2:02 AM

#

Anyone else having issues with high ping and pk?

vernal yoke Jul 19, 2024, 2:16 PM

#

Can someone help me with the game, I'm playing during the game and I often get lag network decetced in PUBG STEAM and it won't let me play, this is happening to me since I did the last update, help me fix it please

raw glade Jul 19, 2024, 3:29 PM

#

How to fix crash every 5 min??? In game, in lobby, in ranked game - no matter, always 5m22sec -> then crash

harsh furnace Jul 19, 2024, 4:00 PM

#

I need help fellas, the creator pass is not available on PlayStation for purchase? Was wondering if it was a glitch or error?

tight silo Jul 19, 2024, 4:22 PM

#

I need help, i m a steam player from europe and i can t play. Ping is alweys eleveted. To much lag. My pc: i7 1050 8gbRam. I know it is old, but is over required specs

potent lily Jul 19, 2024, 4:46 PM

#

harsh furnace I need help fellas, the creator pass is not available on PlayStation for purchas...

It’s delayed by a week as stated in the crafter announcement and service announcements

regal vaporBOT Jul 19, 2024, 4:58 PM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

distant isle Jul 19, 2024, 9:01 PM

#

so, after the latest patch the game runs fine, decent fps and ping, low network lag error ammount, but now im experiencing imput delay or lag, its like a button is stuck when its pressed, the keyboard is fine, that only happens when game runs

potent lily Jul 19, 2024, 10:01 PM

#

Report bugs to support

regal vaporBOT Jul 19, 2024, 10:01 PM

#

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

cursive egret Jul 20, 2024, 1:07 AM

#

Got permabanned after playing on Boosteroid cloud gaming yesterday (got game ban on Steam). Used this service 2 yrs prior to that even without any possibility of installing hacks. Some other people were also affected yesterday. Is there any possibility to contact PUBG support regarding ban removal other than Support page?

regal vaporBOT Jul 20, 2024, 1:52 AM

#

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

full pulsar Jul 20, 2024, 3:42 PM

#

guys
i need help asap
when i run the game on fullscreen, my fps goes down to 20
when i change it to windows or borderless etc
it goes back to 300
what do i do to fix it

brave estuary Jul 20, 2024, 4:59 PM

#

my screen freezing after a long game , is there a way to fix ot
it

kindred drift Jul 20, 2024, 6:31 PM

#

guys
i need help asap
My account was blocked by mistake. How to unblock it?

wise totem Jul 20, 2024, 9:51 PM

#

kindred drift guys i need help asap My account was blocked by mistake. How to unblock it?

not sure what you mean blocked? banned?

bronze dragon Jul 20, 2024, 10:41 PM

#

how do i get rid of this notification

uneven kernel Jul 20, 2024, 10:47 PM

#

bronze dragon how do i get rid of this notification

you get rid of it when the event ends

woven crystal Jul 21, 2024, 5:43 AM

#

clipping issue with moon lizards gloves

regal vaporBOT Jul 21, 2024, 6:07 AM

#

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

ionic epoch Jul 21, 2024, 3:32 PM

#

Is anybody else having issues on Xbox Series X since the recent update? https://www.reddit.com/r/PUBGConsole/comments/1e8ocyt/xbox_series_x_massive_graphics_downgrade_w_update/

potent lily Jul 21, 2024, 3:43 PM

#

I don’t pay attention to graphics but concerns should be brought up to support if you haven’t already

urban vault Jul 21, 2024, 7:52 PM

#

hello i got a problem when i play with my friends my mic won't work on speaking in team chat and when i play duo it works

devout mesa Jul 22, 2024, 11:18 AM

#

urban vault hello i got a problem when i play with my friends my mic won't work on speaking ...

Only your microphone doesn't go through but you can hear your friends?
I'd double check that voice chat is still active (CTRL+T to turn it on/off) and you can use CTRL+Y to change channel

#

Also if it's only your microphone, have you checked if they can hear you in the lobby?

urban vault Jul 22, 2024, 3:55 PM

#

devout mesa Only your microphone doesn't go through but you can hear your friends? I'd doubl...

Yes i can't hear them

urban vault Jul 22, 2024, 3:55 PM

#

devout mesa Also if it's only your microphone, have you checked if they can hear you in the ...

Thanks I'll try

cold mica Jul 22, 2024, 5:09 PM

#

Hi, I have a i5 8400, 1070ti, 16GB ram pc and when I do a fps test that say me I could have around 140fps average, but when I play pubg I even don't have 100fps on very low settings, does someone have an Idea from what does it comes ? (other solution than change your pc plz)

topaz wren Jul 22, 2024, 11:23 PM

#

hallo sir i have trouble with ingame shop. i cant buy item with bp or g point. i cant buy G point too. i already enable steam overlay

#

potent lily Jul 22, 2024, 11:44 PM

#

topaz wren hallo sir i have trouble with ingame shop. i cant buy item with bp or g point. i...

!njcomp click the button

regal vaporBOT Jul 22, 2024, 11:44 PM

#

NewJeans Compensation or Reimbursement:

If you have questions about the NewJeans compensation or reimbursement, the short answer is, choose Option 1, compensation. Need more details, or want to know how the reimbursement option (Option 2) will remove items from your inventory? Read on! ⬇️

Can't purchase anything in-game? (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258333985067503687/image.png?ex=6687aa58&is=668658d8&hm=049d47bee1db3c2195bff1bc6df40463cfc9265d909c3e932d9a82bebc4e28fa&) You must first choose a compensation or reimbursement option. Click the "Apply for Reimbursement or Compensation" button, bottom left corner of the idle lobby screen. (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258334039237197926/image.png?ex=6687aa65&is=668658e5&hm=5c2a1886472da071cd4d213285e384273dcfcb800338614aa7da609e4321e2c2&).

After you click the Apply for Reimbursement or Compensation button, it gives you two options. Option 1 will give you G-Coin equal to half* of the amount that you spent on NewJeans-related items during the compensation period but will leave your current item inventory as-is.

Option 2 will remove and reset all of your item purchases (not just the NewJeans related purchases), event and pass rewards, and progressive weapon skin upgrades, since June 12. You'll receive a full refund for those G-Coin purchases in the same G-Coin. Option 2 means that your inventory will be rolled back to the state it was in before the June 12 update.

Once an option is selected, it cannot be changed. Support cannot be provided for incorrect applications, so please choose carefully.

* Please see https://pubg.com/en/news/7485 for more detailed information about the NewJeans related skin revisions and the resulting compensation or refund being offered.

PUBG: BATTLEGROUNDS

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize...

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize Restrictions

topaz wren Jul 23, 2024, 1:11 AM

#

potent lily !njcomp click the button

problem solved, ty sir

potent lily Jul 23, 2024, 1:17 AM

#

Np

violet sandal Jul 23, 2024, 4:34 AM

#

Hi

#

I purchased pubg for 24£ few years ago but i dont get plus?#

tropic crescent Jul 23, 2024, 7:45 AM

#

how i can fix this bug?

devout mesa Jul 23, 2024, 8:00 AM

#

tropic crescent how i can fix this bug?

You can try pressing ESC and restart lobby. If it still persists, it is worth verifying files 🙏

haughty briar Jul 23, 2024, 8:01 AM

#

Hi new player here when I start the game it got stuck on the loading smoke screen

haughty briar Jul 23, 2024, 8:01 AM

#

devout mesa You can try pressing ESC and restart lobby. If it still persists, it is worth ve...

same issue, I already verified the files

#

and it doesnt work

devout mesa Jul 23, 2024, 8:02 AM

#

Hello Apollo, was it occurring before today?

haughty briar Jul 23, 2024, 8:02 AM

#

yes

devout mesa Jul 23, 2024, 8:03 AM

#

Are you using any VPNs or similar software at the moment?

haughty briar Jul 23, 2024, 8:04 AM

#

yes im using the exitlag

#

i just turn off the vpn and now it works

devout mesa Jul 23, 2024, 8:06 AM

#

@tropic crescent As Apollo, perhaps if you are using a VPN this could be related to it as well

devout mesa Jul 23, 2024, 8:07 AM

#

violet sandal I purchased pubg for 24£ few years ago but i dont get plus?#

Please if you did buy but didn't get your PUBG+, contact PUBG Support so they can assist you with the matter - https://support.pubg.com/

tropic crescent Jul 23, 2024, 8:37 AM

#

devout mesa <@738429406015389738> As Apollo, perhaps if you are using a VPN this could be re...

i dont use any VPN

devout mesa Jul 23, 2024, 8:39 AM

#

tropic crescent i dont use any VPN

If after 3-5 minutes you are still stuck on this screen
Please try verifying files of your game 🙏
Make sure that the game is also authorized within the firewall settings

tropic crescent Jul 23, 2024, 8:41 AM

#

devout mesa If after 3-5 minutes you are still stuck on this screen Please try verifying fil...

How can I check that the game is also authorized in the firewall settings?

devout mesa Jul 23, 2024, 8:45 AM

#

tropic crescent How can I check that the game is also authorized in the firewall settings?

To troubleshoot to see if the firewall could be faulty, you can turn it off temporarily and try booting the game

If it doesn't work, turn it back on 🙏

tropic crescent Jul 23, 2024, 8:50 AM

#

devout mesa To troubleshoot to see if the firewall could be faulty, you can turn it off temp...

im restarted lobby and now i have black screen

devout mesa Jul 23, 2024, 8:57 AM

#

tropic crescent im restarted lobby and now i have black screen

If verifying files didn't help, then give a uninstall/reinstall a try

You can refer yourself to #🤝│community-troubleshooting message

#

Make sure that all updates and drivers are up-to-date as well

tropic crescent Jul 23, 2024, 8:58 AM

#

I've already reinstalled pubg 5 times

scarlet jolt Jul 23, 2024, 9:02 AM

#

Hi. When I turn on my PC for the first time in a day and log into the game, I get unpleasant stutters that are very difficult to play with. So I have to restart my computer and re-enter the game and it gets really better and smoother. I also noticed that staters occur in full-screen mode, if you switch to frameless mode, these stutters seem to be absent or almost not felt. This kind of stuff started around two months ago, before that, when entering the game the first time, everything was fine. Tell me what's wrong with this game?

#

My pc: i5 12400f, rtx 4070 ti, DDR5 16gb 6000mhz

#

monitor 2k 165hz

vast vapor Jul 23, 2024, 9:05 AM

#

I'm guessing you mean "stutters," not starters?

scarlet jolt Jul 23, 2024, 9:05 AM

#

yes

#

That's how the translator translated it, I don't know English myself

vast vapor Jul 23, 2024, 9:06 AM

#

!troublepins Try the advice below.

regal vaporBOT Jul 23, 2024, 9:06 AM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

scarlet jolt Jul 23, 2024, 9:11 AM

#

I didn't find anything similar to my problem.

regal vaporBOT Jul 23, 2024, 11:45 AM

#

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

tropic crescent Jul 23, 2024, 8:06 PM

#

can some body help me with pubg

#

fast grotto Jul 23, 2024, 9:48 PM

#

tropic crescent

try to launch steam in admin mode

pseudo root Jul 24, 2024, 2:08 AM

#

Why my team couldn't see opposing team score while I'm in match? Is it bug?

faint drum Jul 24, 2024, 2:26 AM

#

I just got a week ban despite not playing for weeks???

jovial topaz Jul 24, 2024, 2:27 AM

#

Guys the hideout is not loading i tried everything verify the game Files, reinstall the game

#

potent lily Jul 24, 2024, 2:58 AM

#

!appeal @faint drum

regal vaporBOT Jul 24, 2024, 2:58 AM

#

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

jovial topaz Jul 24, 2024, 3:52 AM

#

jovial topaz

Anyone ?!

half flower Jul 24, 2024, 4:03 AM

#

jovial topaz Anyone ?!

It's just from connection problem

#

It happens to me sometimes if i had bad connection

sinful berry Jul 24, 2024, 4:29 AM

#

Stuck on this smoke loading screen, did everything, verified game files, launched steam on admin. Please help.

vast vapor Jul 24, 2024, 4:37 AM

#

@sinful berry@tropic crescent@jovial topaz See Kruskay's advice above, starting here: #🤝│community-troubleshooting message

#

(A lot of problems can be solved by searching the channel \for simlilar issues other players have resolved, and by following the advice in the pinned messages in this channel.)

jovial topaz Jul 24, 2024, 7:05 AM

#

half flower It's just from connection problem

Okay but i have always bad connection i have bad downlaod and upload but my ping is Okay what should i do

jovial topaz Jul 24, 2024, 7:45 AM

#

@vast vapor

vast vapor Jul 24, 2024, 8:16 AM

#

jovial topaz <@231650275021160448>

!troublepins If Kruskay's advide doesn't work, see below. Then after that, your last resort will be to contact support.

regal vaporBOT Jul 24, 2024, 8:16 AM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

raven igloo Jul 24, 2024, 9:23 AM

#

One of my friend is using intel i5 9400f with AMD 7600 gpu and 16 gigs of ram but getting low fps like 30-40. What could be the issue? Is it bottlenecking or?

errant wraith Jul 24, 2024, 11:52 AM

#

Minor bug for Marauder's Mask?

potent lily Jul 24, 2024, 12:37 PM

#

errant wraith Minor bug for Marauder's Mask?

!bugs tell support about cosmetic bugs

regal vaporBOT Jul 24, 2024, 12:37 PM

#

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

rugged bison Jul 25, 2024, 5:50 PM

#

PC(Steam)
Username: LemonsOnFire
My PC is a intel i7 with a NVIDEA RTX 4070
My game keeps Freezing as you can see in the video. Everything was smooth last update

#

I also tried reinstalling the game and just to be sure , I also reinstalled windows

#

to be specific this only happened after Fantasy Royale was released

weak gorge Jul 25, 2024, 6:28 PM

#

I need help

pseudo root Jul 25, 2024, 7:11 PM

#

weak gorge I need help

sup

#

you're suppose to give a question, that's what this channel is for.

spark rock Jul 25, 2024, 8:09 PM

#

i have same issues

#

my game freezes for like several seconds to several minutes

#

then it says network lag detected

vast vapor Jul 26, 2024, 5:10 AM

#

Once that hard system lock happens, the hard reset switch or power cycle is the only option; waiting won't help. It's definitely not an issue with PUBG specifically; if you're commonly getting that kind of hard-lock failure, it's probably a hardware issue.

What CPU do you have?

steep siren Jul 26, 2024, 7:09 AM

#

Empty Hideout on PS5 - So the last few days, I have been struggling to get into the Hideout tab, especially using L1 from the Workshop tab. Then when it does load, it remains empty. I have now cleared PS5 cache, rebuilt DB, reinstalled twice, and the issue persists. Any ideas of why it happens and how to resolve? TIA

vast vapor Jul 26, 2024, 7:47 AM

#

steep siren Empty Hideout on PS5 - So the last few days, I have been struggling to get into ...

Could be a network issue, with not getting the info from the servers to populate the hideout. Have you tried using a VPN to see if it works that way?

steep siren Jul 26, 2024, 7:59 AM

#

vast vapor Could be a network issue, with not getting the info from the servers to populate...

Network seems fine, getting full 500/500 on Fibre Lan and Wifi. Can't load a VPN on PS, so can't check that. Also, then other tabs will also be affected, which are not. literally only Hideout is an issue

leaden barn Jul 26, 2024, 8:18 AM

#

do we get 60 fps on rtx 3060 on like medium-low settings ?

vast vapor Jul 26, 2024, 8:26 AM

#

steep siren Network seems fine, getting full 500/500 on Fibre Lan and Wifi. Can't load a VPN...

Well, usually when we see that empty screen it's because something's wrong with the client-server communications. Anyway, try the pinned messages here & search the channel to see what others have done to resolve the same issue.

regal vaporBOT Jul 26, 2024, 8:27 AM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

vast vapor Jul 26, 2024, 8:28 AM

#

vast vapor Well, usually when we see that empty screen it's because something's wrong with ...

I'll also add that I had the same problem (just the Hideout screen not populating) for about a week after an update sometime last year, but it cleared up. Wasn't universal though (some people had it, most did not), so we couldn't pin it down to a specific server problem or code issue.

#

Report it to support, in any case. The more data they get, the faster they can track it down if the problem is on the PUBG end.

regal vaporBOT Jul 26, 2024, 8:29 AM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

steep siren Jul 26, 2024, 8:52 AM

#

vast vapor Report it to support, in any case. The more data they get, the faster they can ...

Thanks ... I did create a ticket for it via support as well

charred lichen Jul 26, 2024, 9:22 AM

#

what

#

why can't I craft items or buy hunter's chests in the shop

#

also what is that

vast vapor Jul 26, 2024, 11:47 AM

#

charred lichen also what is that

!njcomp - see below. Choose option 1.

regal vaporBOT Jul 26, 2024, 11:47 AM

#

NewJeans Compensation or Reimbursement:

If you have questions about the NewJeans compensation or reimbursement, the short answer is, choose Option 1, compensation. Need more details, or want to know how the reimbursement option (Option 2) will remove items from your inventory? Read on! ⬇️

Can't purchase anything in-game? (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258333985067503687/image.png?ex=6687aa58&is=668658d8&hm=049d47bee1db3c2195bff1bc6df40463cfc9265d909c3e932d9a82bebc4e28fa&) You must first choose a compensation or reimbursement option. Click the "Apply for Reimbursement or Compensation" button, bottom left corner of the idle lobby screen. (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258334039237197926/image.png?ex=6687aa65&is=668658e5&hm=5c2a1886472da071cd4d213285e384273dcfcb800338614aa7da609e4321e2c2&).

After you click the Apply for Reimbursement or Compensation button, it gives you two options. Option 1 will give you G-Coin equal to half* of the amount that you spent on NewJeans-related items during the compensation period but will leave your current item inventory as-is.

Option 2 will remove and reset all of your item purchases (not just the NewJeans related purchases), event and pass rewards, and progressive weapon skin upgrades, since June 12. You'll receive a full refund for those G-Coin purchases in the same G-Coin. Option 2 means that your inventory will be rolled back to the state it was in before the June 12 update.

Once an option is selected, it cannot be changed. Support cannot be provided for incorrect applications, so please choose carefully.

* Please see https://pubg.com/en/news/7485 for more detailed information about the NewJeans related skin revisions and the resulting compensation or refund being offered.

PUBG: BATTLEGROUNDS

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize...

Notice of Refunds and Compensation Due to PUBG x NewJeans Customize Restrictions

charred lichen Jul 26, 2024, 11:50 AM

#

thanks

wicked kayak Jul 26, 2024, 1:20 PM

#

Hello can please anyone help me. I have Intel I5-7500 CPU and while using it normally it works fine and the temperature is above 55°C, but when I start PUBG the temperature drops below 45°C and everything became so laggy and I have to restart my computer to get the normal function of the CPU. Does anyone knows what can I do to make it work normally. Thank you

smoky comet Jul 26, 2024, 5:09 PM

#

wicked kayak Hello can please anyone help me. I have Intel I5-7500 CPU and while using it nor...

is your pc by any chance in power saving mode?

#

try enabling performance mode instead

wicked kayak Jul 26, 2024, 5:39 PM

#

smoky comet try enabling performance mode instead

I have performance turned on

smoky comet Jul 26, 2024, 5:42 PM

#

wicked kayak I have performance turned on

ur cpu's prolly not good anymore

wicked kayak Jul 26, 2024, 5:46 PM

#

smoky comet ur cpu's prolly not good anymore

but it worked fine 4days ago and 3days ago it started working like this and 2days ago it was again fine and now it is not fine

smoky comet Jul 26, 2024, 5:47 PM

#

wicked kayak but it worked fine 4days ago and 3days ago it started working like this and 2day...

ur power supply is prolly doin somethin

#

or mobo

#

slowly short circuiting

#

might wanna do a pc check up

oblique fractal Jul 26, 2024, 8:48 PM

#

Hi, I am looking for someone, who helps me!

I have trouble about Battleye error code: [25] Bad service Version. I looked hunderds of videos and hunderds of tips on supporting open chats and so on.

I reinstalled my game 4 times, I reinstalled OS W11 2 times, I deleted cache steam multiple times, I uninstall BE and install it back and multiple times i deleted the files of BE.

The error code is still not solved. It take 1-3 games and after that I finished up the matches, my game crashed from lobby of another starting match, before airplane starts and get back to lobby of the game.

Is there someone who knows some good tips for solve?

I also tried to install avast and after no change, I tried it without OS defender and avast. Nothing happend and my problem is not solved. Please help amigas.

regal vaporBOT Jul 26, 2024, 9:42 PM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

oblique fractal Jul 27, 2024, 10:07 AM

#

oblique fractal Hi, I am looking for someone, who helps me! I have trouble about Battleye erro...

Is here any helper please?

vast vapor Jul 27, 2024, 10:16 AM

#

oblique fractal Hi, I am looking for someone, who helps me! I have trouble about Battleye erro...

If you followed the Mod Bot post above, you will have found the pinned message explaining how to do a clean reinstall.

oblique fractal Jul 27, 2024, 10:20 AM

#

vast vapor If you followed the Mod Bot post above, you will have found the pinned message e...

Thats the problem... I did reinstall of my game 4 times and of OS 2 times.. nothing solved my problem.

vast vapor Jul 27, 2024, 10:29 AM

#

Well, if you did a clean reinstall following the directions, then your last resort is probably to file a ticket with Support for help. See below.

regal vaporBOT Jul 27, 2024, 10:29 AM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

viral monolith Jul 27, 2024, 2:01 PM

#

Heya there! i recently came back to pubg on steam and its REALLY laggy i tryed all the videos ever on youtube and nothing worked. i tryed unintsalling and more. the game gives me 3k ping then suddently its 1fps and just dies..

viral monolith Jul 27, 2024, 2:18 PM

#

@vast vapor ?^^

regal vaporBOT Jul 27, 2024, 2:22 PM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

viral monolith Jul 27, 2024, 2:22 PM

#

regal vapor See the pinned messages in the <#284721478291685376> channel for common troubles...

If tihs is for me i havent found anything yet

vast vapor Jul 27, 2024, 2:23 PM

#

If you can't find the help you need by searching the channel and trying the pinned advice, your last resort is to contact support.

regal vaporBOT Jul 27, 2024, 2:23 PM

#

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

viral monolith Jul 27, 2024, 2:24 PM

#

vast vapor If you can't find the help you need by searching the channel and trying the pinn...

I looked for anything related to my problem but theres nothing. the game was fine about 1 year ago when i played. today i joined and its all lag spikes when i go in a game

vast vapor Jul 27, 2024, 2:24 PM

#

Let us know what Support says & if they're able to help you or not.

viral monolith Jul 27, 2024, 2:31 PM

#

Well i made a support ticket but from what i know pubg only milks players for money not quite helping them. i dont see whats wrong with my game. i was running it even at the 12800x700 70% resolution and it was still just freezing as soon as i join a match

viral monolith Jul 27, 2024, 3:49 PM

#

still waiting for help

sinful berry Jul 28, 2024, 8:16 AM

#

I’m facing the smoke screen problem, possibly due to internet service provider. I don’t know but during day time the game runs perfectly. But during the night hours I’m stuck at black smoke screen. Should I use VPN and if yes then which one? My current location is ‘India’.

fallen glen Jul 28, 2024, 5:36 PM

#

@moderator

vast vapor Jul 28, 2024, 5:51 PM

#

What seems to be the problem?

uneven kernel Jul 28, 2024, 5:51 PM

#

reloading does not work

vast vapor Jul 28, 2024, 5:52 PM

#

Ah; a bug. Got it.

vast vapor Jul 28, 2024, 5:53 PM

#

fallen glen

!bugs See below for reporting options.

regal vaporBOT Jul 28, 2024, 5:53 PM

#

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

fallen glen Jul 28, 2024, 6:23 PM

#

vast vapor !bugs See below for reporting options.

how tf should i report the not reloading gun

#

u cant see video here and fix the bug?

potent lily Jul 28, 2024, 6:32 PM

#

fallen glen u cant see video here and fix the bug?

You can upload the video n an explanation on the site or make a YouTube link if it’s too large

vast vapor Jul 28, 2024, 6:38 PM

#

fallen glen u cant see video here and fix the bug?

Moderators aren't support technicians; see below

regal vaporBOT Jul 28, 2024, 6:38 PM

#

Moderators are volunteers who help moderate this Discord server: they are players like you. They are not Krafton employees. They are also not Information Technology experts.

If you have an issue that needs to be addressed by an employee, please contact support. (Type !support for the support website.)

fallen glen Jul 28, 2024, 6:56 PM

#

vast vapor Moderators aren't support technicians; see below

Didnt check ur at, fair point, mb

fallen glen Jul 28, 2024, 6:57 PM

#

potent lily You can upload the video n an explanation on the site or make a YouTube link if ...

Just make tickets on dsc 💀:

#

Why r u making it way too complicated if its necesary

potent lily Jul 28, 2024, 6:58 PM

#

fallen glen Just make tickets on dsc 💀:

That’s adding a middleman to the problem

#

They’d be telling support the same as you

#

This way it’s first hand experience and you can talk to them about how it happened if they have further questions.

#

The way you want to do it, has been done and they scrapped it cause it was exactly as I said a middleman explaining the first persons experience.

arctic basin Jul 29, 2024, 6:11 AM

#

hi, im having a problem i make like 25 purchases of 6k g-coins on xbox and only the first1 102k show im missing 48k coins

slim mason Jul 29, 2024, 11:41 AM

#

can anyone help plz

#

did integrity check in steam
deleted localappdata

#

still same issue

#

was running 2 hrs back

#

updated nvidia driver also

viral monolith Jul 29, 2024, 2:54 PM

#

viral monolith still waiting for help

STILL WAITING^^^^^^^

potent lily Jul 29, 2024, 3:37 PM

#

Patience is a virtue

viral monolith Jul 29, 2024, 4:03 PM

#

patience wont help me fix my game

#

been waiting for a email from the support team itself and nothing has come up yet.

potent lily Jul 29, 2024, 6:14 PM

#

And posting here almost daily about it won’t speed up their response time

regal vaporBOT Jul 29, 2024, 7:33 PM

#

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

jolly sky Jul 30, 2024, 2:46 AM

#

Yes, totally the game's fault as I don't get it in other games.

ionic finch Jul 30, 2024, 11:26 AM

#

My PUBG just takes too long (more than 5 minutes after pressing PLAY in Steam) to launch and it's so annoying. Any suggestions about solving this? (CPU-Ryzen 7500F, GPU-RTX 4060, SSD-Samsung 990 Pro NVME 1TB)

ashen geode Jul 30, 2024, 12:15 PM

#

ionic finch My PUBG just takes too long (more than 5 minutes after pressing PLAY in Steam) t...

this: #🤝│community-troubleshooting message suggests that this might be caused by DNS issues. would i trust cloudflare? meh, up to you... i would try to trouble shout the DNS problem instead, but if it fixes the problem for you, thats at least one step in the right direction...
...for reference, I got an old (but then high performance) system (8700K, 32GB RAM, 1070ti) and it takes ages to load the game, somethign around 70-80 seconds until I can do stuff in the game

wintry ether Jul 31, 2024, 4:41 AM

#

Ingame audio not working, i cant hear anyone even in open mic and i cannot speak any help please

wintry ether Jul 31, 2024, 4:47 AM

#

wintry ether Ingame audio not working, i cant hear anyone even in open mic and i cannot spea...

please note i already tried checking the mic settings, Ctrl+T and game re-installation and completly deleted he config files under appdata

main glacier Jul 31, 2024, 5:14 AM

#

dhamu

dense wind Jul 31, 2024, 6:41 AM

#

I have a strange problem with PUBG. I haven't been able to start the game for over a year. Always when i click Run i see the splash screen ror 10 seconds, followed by a crash screen that says "a PUBG process has crashed".

Specs:
5950x, pbo off
32gb ram at 3800
rtx 3080 10g
w11 pro

I play on Steam. I've verified the integrity of game files, uninstalled and reinstalled, moved the game to another drive, tried all the fixes on google, i've deleted the PUBG contents in %AppData%/ and regular save data, my graphics driver is up-to-date, i've tried DDU, installed latest bios. Absolutely nothing has worked.
Any fix?

vague mortar Jul 31, 2024, 1:41 PM

#

Anyone got frame drops while opening map?

still shore Jul 31, 2024, 1:45 PM

#

i all ways can't talk in games for no reason

potent lily Jul 31, 2024, 3:13 PM

#

still shore i all ways can't talk in games for no reason

Have you checked the voice in audio settings?

#

Is it set to toggle/disable? Did you bind another key to toggle voice? Are you sure your mic is connected to your pc and it’s not just your speakers that are in the input/output?

still shore Jul 31, 2024, 3:25 PM

#

potent lily Is it set to toggle/disable? Did you bind another key to toggle voice? Are you s...

ok,i will try : )

potent lily Jul 31, 2024, 3:25 PM

#

still shore ok,i will try : )

For the pc input/output you can go in a vc in this server n test it or even in the discord settings it’ll tell you if there’s a mic detected

still shore Jul 31, 2024, 3:27 PM

#

The mic is detected

#

and only sometimes can't

#

not always

potent lily Jul 31, 2024, 3:27 PM

#

Weird

still shore Jul 31, 2024, 3:28 PM

#

: )

potent lily Jul 31, 2024, 3:29 PM

#

Those questions are all I got to figure it out. I am not pc just played a little last week. I’d search the channel for “mic” or “microphone” as people have posted a few times about the same issue

still shore Jul 31, 2024, 3:31 PM

#

yea

simple wedge Jul 31, 2024, 3:44 PM

#

Hey 🙂 my game does not start - it show's for a a few seconds the "PUBG" Logo and it's close it self without any error or some thing .. reinstall aso. does not help .. anybody know how to fix the issue ? Running on PC .. 🙂 thx in advance+

wintry imp Jul 31, 2024, 8:48 PM

#

hi people

i have a problem with my friend on the right "Lutfilah" of the screenshot. he seems to be in a match but he said that he's not playing rn. and whenever i checked on him, its always says that he's in a team with a player on the left named "mashood95". i have already checked my match history and none of the teammates were named that. rn he's trying to log in but in the meantime does anybody know whats going on

wintry imp Jul 31, 2024, 9:01 PM

#

simple wedge Hey 🙂 my game does not start - it show's for a a few seconds the "PUBG" Logo an...

check event viewer

dense wind Jul 31, 2024, 9:01 PM

#

simple wedge Hey 🙂 my game does not start - it show's for a a few seconds the "PUBG" Logo an...

similar problem to you, except mine does show an error saying "a pubg process has crashed"

#

it's bene like this for more than a year 😭

uneven kernel Jul 31, 2024, 9:14 PM

#

wintry imp hi people i have a problem with my friend on the right "Lutfilah" of the screen...

sometimes it gets bugged - relogging should fix it

vast vapor Aug 1, 2024, 12:15 AM

#

wintry imp hi people i have a problem with my friend on the right "Lutfilah" of the screen...

I'm seeing that too, with one of our clan members - status has been bugged for two weeks showing the player in a match.

Please report the issue to PUBG Support, with your screenshot and explanation! (See below.) The more they hear from us about this bug, the faster they'll be able to fix it.

regal vaporBOT Aug 1, 2024, 12:15 AM

#

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

lilac ridge Aug 1, 2024, 4:49 AM

#

Any1 knows how to fix this !?
Yesterday I was playing fine😔 already checked and updated drivers but still ...

vast vapor Aug 1, 2024, 6:30 AM

#

lilac ridge Any1 knows how to fix this !? Yesterday I was playing fine😔 already checked and...

You must have an Intel 13th or 14th gen CPU, yes?

wintry imp Aug 1, 2024, 7:22 AM

#

lilac ridge Any1 knows how to fix this !? Yesterday I was playing fine😔 already checked and...

what gpu

wintry imp Aug 1, 2024, 7:22 AM

#

vast vapor I'm seeing that too, with one of our clan members - status has been bugged for t...

aight ill try

lilac ridge Aug 1, 2024, 8:31 AM

#

vast vapor You must have an Intel 13th or 14th gen CPU, yes?

AMD Ryzen 5 5500

lilac ridge Aug 1, 2024, 8:31 AM

#

wintry imp what gpu

AMD Radeon RX 6800

vast vapor Aug 1, 2024, 8:56 AM

#

Hmm, interesting. Dunno then!

wet sluice Aug 1, 2024, 8:57 AM

#

lilac ridge AMD Ryzen 5 5500

I had that cpu and that never happened to me

main glacier Aug 1, 2024, 10:03 AM

#

vast vapor You must have an Intel 13th or 14th gen CPU, yes?

bro is there problem on intel 13th and 14thgen ???

vast vapor Aug 1, 2024, 10:18 AM

#

main glacier bro is there problem on intel 13th and 14thgen ???

It's all over the tech news... high failure rates on those processors. See GamersNexus on YouTube for several recent stories about it.

main glacier Aug 1, 2024, 10:32 AM

#

vast vapor It's all over the tech news... high failure rates on those processors. See Game...

in that case should i trust in ryzen cpus ??

vast vapor Aug 1, 2024, 10:58 AM

#

main glacier in that case should i trust in ryzen cpus ??

You'll have to judge that for yourself, I guess.

viral monolith Aug 2, 2024, 8:23 AM

#

viral monolith Well i made a support ticket but from what i know pubg only milks players for mo...

????????????

vague mortar Aug 2, 2024, 11:38 AM

#

idk if it's just my laptop but before the latest update it was fine when alt + tab and entering the game again

#

now it always stutter

#

also smokes is so laggy

#

using AMD Ryzen 7840HS and RTX 4060 Laptop gpu

vague mortar Aug 2, 2024, 11:57 AM

#

even guns aren't rendering

vague mortar Aug 2, 2024, 12:26 PM

#

my video settings

vague mortar Aug 2, 2024, 12:51 PM

#

So, i think i found my issue here. even tho the gun and else still not rendering properly. the main culprit is GeForce Experience. i've uninstalled it and the game run smooth now

vast vapor Aug 2, 2024, 11:35 PM

#

vague mortar So, i think i found my issue here. even tho the gun and else still not rendering...

Interesting. Good tip to try.

vague mortar Aug 3, 2024, 4:57 AM

#

vast vapor Interesting. Good tip to try.

i found it weird that the Alt + Z overlay didn't showed up in game

#

then tried to uninstall it

#

and it run smoother now