🤝│community-troubleshooting

[regal vapor]

No spam. This includes tagging people repeatedly or unnecessarily.
Please see #📋│welcome-and-rules

[viral monolith]

OK

[red vessel]

is the servers down

for eu asia'

[vast vapor]

!bugs @viral monolith

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[clear dagger]

.

[void ferry]

what was the result after verfying the gamefiles?

[viral monolith]

No errors found.. all clean

Still the game crashes and now it won’t even open

I’m doing a fresh OS install and then I will install PUBG again

[viral monolith]

I just reinstalled my OS from scratch and did a clean install of PUBG and it still crashes.

[south gazelle]

high ram speed? pubg crashs a lot with XMP like 3200>3600mhz (same analogy to ddr5)

[viral monolith]

6000MHZ base is 4200mhz

[south gazelle]

🤩
try setting to base
pubg dont like higher ram speeds

[viral monolith]

Let me tryt\

[runic orchid]

Guys did you have problem with delay on pubg? In game when i move my mouse its have delay like 2 sec, but my fps is good.

[vast vapor]

That was a problem I had too on my new system (DDR5 XMP). But after replacing a bad memory stick, the game worked mostly fine with XMP enabled. So @viral monolith I'd say try swapping out the memory sticks for a known good set and see if it persists.

[south gazelle]

maybe is not "bad" ...could be a different CAS latency (cl16 / cl 18 / cl32 ..etc)
'cause almost always pubg is the only one that have a memory problem! i realy dono 🤷‍♂️
and yes...i saw when you posted this problem here few days ago ^^

[solar nest]

guys... my game doesn't open up...
It's just stuck on the initialising screen
any solutions that I can try?

for now... reinstalling the entire game is the only solution I came up with

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting or #918162615056859166 channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[sterile geyser]

anyone konw why i randomly get the message 'network lag detected' and doesnt let me reconnect unless i altf4 the game and relaunch? this is the only game that does it to me and voice chats im in dont disconnect me or change in quality, and my internet does not go down.

hitting the reconnect button when it claims im lagging out doesnt work

[south gazelle]

try to reinstall the BE:

Go to

• C:\Program Files (x86)\Common Files\BattlEye - Delete
• C:\Program Files\Common Files\PUBG\ insider the folder run the uninstaller.exe (Zackynthos Anti-Cheat )

Now go to the battleye dir inside the game folder:

• PUBG \ TslGame \ Binaries \ Win64 \ BattlEye - uninstall_battleye

Restart ur PC
then go back the folder and now Install the BE:

• PUBG \ TslGame \ Binaries \ Win64 \ BattlEye - install_battleye

[PLUS]

• Add the game to the Windows "Defender exclusions list"
  Select Start , then open Settings . Under Privacy & security , select Virus & threat protection.

Under Virus & threat protection settings, select Manage settings, and then under Exclusions, select Add or remove exclusions.

add the PUBG folder
if the game is installed inside the Steam Folder
( ..\steam\steamapps\common) ...then just add the steam folder. the entire steam and games inside..will not be scanned or blocked by the security (why scanner if the game is original?! )

I RECOMMEND to not install inside the C: drive (system drive)
folders like ProgramFiles & Programfiles x86 is secured by the system
to do changes in this folders..softwares needs the admin privilegies or system "root" user (TrustedInstaller)
thats the why sometimes when you open with admin mode some issues is resolved.

always try to install in "safe place" like another disk or partition
u can split / resize your disk tho have C: & D: Partition
on the C: is windows and softwares
on the D: install steam & games and save your ||"private"|| or personal stuffs
One day when you FORMAT or REFRASH the Windows installation... the C: partition will be erased but D: will be untouch

[exotic sinew]

[dry obsidian]

what is this

[solar nest]

I tried all the solutions but nothing worked.
I even ended up reinstalling the OS
still... no shot

stuck right here...

[south gazelle]

did you tried cloudflare warp?

[solar nest]

oh

not really...

I didn't see that one...

which one is it? I'll really appreciate your help

[south gazelle]

download > install > open and enable the warp connection > access this page https://1.1.1.1/help/ and see if "warp" is saying YES

[solar nest]

on it

[solar nest]

oh thanks

it says yes

is that it?

[south gazelle]

warp is saying NO
will not work until your network let the warp make connection

[solar nest]

ohh damn

sooo.... anything I can do to fix it?

[south gazelle]

on the app did choose warp? not 1.1.1.1

[solar nest]

on the app?

yea I turned it on

[south gazelle]

like this?

[solar nest]

1.1.1.1 with wrap

yeaaa

[solar nest]

yup

]

[south gazelle]

try to restart you pc and check again
if warp still not connecting...uninstall it
'cause will not be userfull

[solar nest]

alright

Im on it

oh wait

it says yes now

[south gazelle]

are u sure? if yes then try to run the game now
sometimes help! worked for some players

[solar nest]

what's really weird is... I tried this on 2 different browsers
on the chrome it says "yes"
it still says no in opera gx

[south gazelle]

opera is scam to me

they use their own private dns resolver
all the web traffic go to their servers

[solar nest]

yup I don't trust it either...

[solar nest]

yeaa I believe that's what making this not-so-accurate

let me try run the game

it didn't work

still stuck here

[south gazelle]

you not a lucky one
did u tried everything? drivers, vcredist, .NETFramework, win update, reinstall the game...etc

[solar nest]

alright
let me put it here
I never had this error before. But recently I upgraded my ssd (2 days ago)
that's when this problem started

the first time I tried open it... it didn't work
then I reinstalled the game and it worked

it worked for like a day...

and when I booted it up today.... I was back at square 1

stuck on the same initializing loop

[solar nest]

I updated my gpu... reinstalled windows... reinstalled the game 5 times now

Im not sure about the vcredist and .NETframework ones...

is it to do something with my ssd?

[south gazelle]

vcredist and .netframework is MUST HAVE on pc game
they are "libraries" to help the game code work well

[solar nest]

ohhh

how do I install them?

[solar nest]

doesn't steam install them by itself?

[south gazelle]

you can get All-in-one pack on a techpowerup site (they are trusted)

[solar nest]

can I get the link?

[south gazelle]

i dono if steam do for all games
by the way steam already have some vcredist on common folder (steam\steamapps\common\Steamworks Shared_CommonRedist

[solar nest]

true...

can I get the link?

I guess I need .netframework

[south gazelle]

yep
you can filter by .exe will be more easy

[solar nest]

alright

[south gazelle]

@fast grotto any idea what to do?

[solar nest]

I just installed all of those files

let me try run it

[south gazelle]

restart

[solar nest]

alright

should I run it with cloudflare on?

[south gazelle]

u can try if you want

[solar nest]

alright

Im still stuck here

[south gazelle]

ok..i tried to help 😢
maybe someone or pinned messages or steam admin mode

[solar nest]

thanks for your help though

I'll let you know if I find any solutions

[vast vapor]

Since the problem started after installing the new SSD, why not start there? Try a different SSD or going back to the old SSD temporarily (to test). Narrow down the source of the problem. Run error checking on the drive. Ultimately, you may need to get a warranty replacement for the new SSD.

@solar nest (see above)

[jaunty depot]

I need help on this.i cant find my last game replay[one which i was in 2nd place][its only showing 7th place]

[solar nest]

alright I'll do it but I found a way around

I realised that after a clean installation my .Net Framework 3.5 wasn't turned on
turning it on fixed my game

• Update to the latest version of windows

• Go to control panel

• Click on Programs and select 'programs and features'

• Go to 'Turn Windows features on or off'

• Turn on .NET Framework 3.5 (if it wasn't already turned on)
  Check on both the boxes in the dropdown menu

• Turn on .NET Framework 4.8 and check on both the boxes in the dropdown menu

• Click on OK and restart

@vast vapor This fixed my problem

[south gazelle]

i said to install all .NETFramework and vcredist 😅

[solar nest]

Thanks again for it XDDD

you helped me alot

[south gazelle]

ur wlcm
happy that u fixed ^^ gg

[outer shard]

For AMD users: https://www.amd.com/en/support/kb/release-notes/rn-rad-win-24-2-1-helldivers-2

Fixed all my stutters

[glass cosmos]

Still no fix for the 3 hour crash? LOL

[unborn estuary]

Nope, maybe will fix in the new engine.

[solar nest]

well I was already on steam

and was having this problem on steam

lol

same goes for my cpu...

wait what

damn you must be struggling with the fps ingame

especially in rondo

[rain sphinx]

Hello. Anyone else experiencing micro stuttering in PUBG, any solution?

[nocturne rover]

Guessing AMD driver crashes on 7900XTX is just version 24.1.1?

[short talon]

One message removed from a suspended account.

One message removed from a suspended account.

[mystic sleet]

it's normal i have the same

[minor spoke]

yeah I am having a hard time at the moment getting the game stable. Lots of "Unknown errors" on 7900 XTX. Even after rolling back the driver to 23.12.1 I'm still having issues. Does anyone know if upgrading your MSVC redistributable (C++ runtime library) can cause problems. As I use "winget update -all" pretty often and note it recently updated the 14.38.33135 (https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022) ?

I'm going to try rollback to the previous version, but does anyone know if we have the run a specific version to match what the game was compiled against ?

[serene osprey]

Crash with twitch studio runningyea it’s either discord and now twitch studio and steam webhelper screaming slot of processes so I hit the win + L button and restart windows. Win 11 is buggy asf.

[vast vapor]

Others have reported here having issues with Win11 on the dev channel; they recommend being on the stable channel, which seems to make a lot of the errors go away. (Search the channel for the relevant posts.)

[minor spoke]

cheers, I'm not on Windows insiders channels. But did have "Get the latest updates as soon as they're available" turned on

will switch that off

all my crashes are similar

no idea what that means

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting or #918162615056859166 channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[verbal wasp]

Hi

Im facing high ping servers issue

[hasty chasm]

anyone know something about this?

[indigo sedge]

my friend has the same issue

my game sometimes gets stuck on this screen after leaving a game and i have to restart lobby, anyone know how to fix?

[golden scaffold]

try reinstalling the game "clean" and see if that fixes it. I had that issue and thats what I did.

[indigo sedge]

it took me 6h to install it the first time aint no way i gotta redo it 💀

[golden scaffold]

I also updated my drives and made sure to clean my prefetch and %temp% folders by going through run which you can find by searching it on your windows search bar

[indigo sedge]

ik how to do that ive done it for other games

ill try it thanks

[golden scaffold]

thats the only way I got mine to not freak out like that

I also do not have my windows activated so figured i'd try to help lol

[south gazelle]

update/install vcredist (google All-in-one vcredist)
update/install .NETFramework (for default win10/11 doesnt come with .net 3.5 installed)

[covert chasm]

Any fix on random game freeze and the only way to crash the game is end task in task manager ( windows 11)

[vast vapor]

If I let it sit long enough (sometimes as much as a minute or so), it usually crashes with the crash reporting popup.

Seems like that's good for getting the error data reported - but sucks if you're trying to get back to a match.

[glass cosmos]

FIX THE FUCKING GAME OMG

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[torn dirge]

Whats happening here? Alienattack?! https://www.twitch.tv/videos/2075589748

Some strange flash lights :S

[dreamy estuary]

Anyone happen to be getting this message:

[covert chasm]

Since the patch 28.1 I experience a lot of random game freeze witch end up by crashing the game from task manager I have feeling it because of windows 11 but Im open to any possible fix

[regal vapor]

This is the Official PUBG:Battlegrounds Discord for PC, Xbox, and PlayStation.
We do not provide support for PUBG Mobile.
Please visit the official PUBG Mobile Discord server: https://discord.gg/pubgmobile

[errant heath]

bruh i get that same issue

[digital comet]

people who use stretch res, is this what the lobby looks like for you? i might just have to get used to it it just seems weirdly kind of blurry and strange lool. the stretch res looks great in the game, but the map/minimap and guns/hotbar on the side of the screen look very weird and blurry

and the inventory is definitely different ifeel like i have to drag farther and the little yellow arrows are cut off by the side of the screen

[pale saddle]

Has anyone tried to invite someone to the clan, and it says " Player already joined the clan ". But the player has not joined.

[vast vapor]

Check their profile; they've likely joined another clan (and the error message about joining "the" [your] clan is inaccurate).

[iron prism]

does any1 have weird stuttering ingame?

Or have had it and no a fix for it?

[atomic galleon]

Hello people, I hope you have a nice week. I come to bother you with a problem that I am having in the game that I cannot solve in any way, I am attaching a video of the problem.
I tried disabling the NAT, opened the ports and the basics (integrity, deleting the usersettings files, reinstalling it, etc.) it should be noted that the game is going great for me. - + 200 fps and it is located on the SSD disk, sorry for my English, greetings from Argentina
https://www.youtube.com/watch?v=1vIVa2qA4LM

The only way I could achieve a "temporary" solution was to download a free VPN where I connect in Chile, which I don't like very much since it increases my ping, and also this VPN is free and only allowed me to use it for 1 hour: F

[south gazelle]

if vpn works for you
try to use Cloudflare Warp
is an dns encriptor/vpn tunneling to avoid data leaking or being blocked by system or ISP (vpn regional...so ping will change just a little)
#🤝│community-troubleshooting message
is not 100% guaranteed

[bold viper]

i dont use vpn , and i got ban for waaaattt

[vast vapor]

!appeal @bold viper (see below)

[regal vapor]

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[atomic galleon]

Hello friend, thank you very much for your help, I'll try it.
you mean this right? @south gazelle

brother

i love u

I looked for solutions everywhere, I couldn't find it, you gave it to me, I don't know how to thank you. I love you very much, greetings from Argentina, the world champion
​

[rain flame]

Hello, anyone having trouble where launching PUBG would BSOD the system with the navagio.sys? My PUBG is a fresh install with all the files verified. I am using Windows 11 24H2 (Canary).

fyi, there are no "kernel-mode hardware-enforced stack protection"

[south gazelle]

🫡😋
gg man
its nice that helps you ^^

[south gazelle]

dev/beta/alpha...."insiders build" is not allowed to play many protected multiplayer games
this builds is not for common usage, just for test
you need to install a Retail build to play pubg and many others

[digital comet]

anyone have any ideas how to make this game not use so much of my computer? this is just in the lobby, in game the memory stays around 80-85%

[rain flame]

alright thanks man

[craggy shore]

This is a really stupid question and im sorry i have to ask but what is the general ping listed under "quick marker"? I tried binding it to my mouse wheel click and it wont work....

New to pubg on PC

[digital comet]

it just puts a marker on the direction wheel

[harsh quail]

connection timeout 28.1.2 - FFFFFF

what's the fix please

[vast vapor]

!lang @heady vortex@atomic galleon

[regal vapor]

For moderation purposes, please use English when speaking in this server.

[heady vortex]

Damn that happened a while ago

Is okey he got his issue solved by using WARP

I congratulated him

[atomic galleon]

is inglish bro but old lenguage

ahhaha

[harsh quail]

connection timeout 28.1.2
is this error solvable? because two days passed and it still prevents me from entering a game

how can I contact pubg support?

[vast vapor]

!troublepins - Try the pinned messages and searching this channel for advice first.

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting or #918162615056859166 channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[vast vapor]

!support Then contact support if needed.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[harsh quail]

Nothing on the 28.1.2 error

[potent lily]

Did you do all the steps?

[south gazelle]

**NO PRINT?! ** 👀

• go to %localappdata%\TslGame then delete all the folders inside (your settings will be reseted)
• follow this step #🤝│community-troubleshooting message to reinstall battleye (only the steps before the "PLUS" section)
• run steam in admin mode to get admin privilegies (can help sometimes)

[faint valve]

anyone help this problem longer initializing after the game end going to lobby take almost 5mins. I already did the troubleshooting method on the pin message.

[modern peak]

I did every single thing in the PINS and game still crashes after 30 - 60 seconds

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[modern peak]

I already did that too

anyone know how to fix the issue, can't play more than 15 seconds in 1 game because it crashes in less than 60 seconds

[digital comet]

ive been wanting to upgrade my pc to be better for pubg, but i know nothing about computer parts. someone said an upgrade of ram and cpu is good for pubg. here are my specs, id appreciate any suggestions!
cpu: amd ryzen 5 2600
motherboard: MSI b450 tomohawk ddr4
16 gb ram
nvidia geforce gtx 1070
i run pubg on a 256 gb ssd which also has windows on it
cooler master h500 case

[vast vapor]

Search the channel history; others have had similar issues and have offered troubleshooting advice for them.

[pulsar socket]

@digital cometI have the same components, only it's 2600x and my fps is bad

[digital comet]

yeah the game is starting to be pretty choppy for me when i put it to 100 render scale

[pulsar socket]

i play at 1728x1080 and still the same problem

[digital comet]

me too

[south gazelle]

• pubg is more heavy on cpu side
  huge map / 100 players / dozens of weapons / bullets / physics / network / sound / fx ...... cpu needs to handle all this in like "120fps".
  this is not easy to handle
  we cant forget the background process
• gpu not too much 'cause u can config the graphcs settings

[south gazelle]

did u tried to disable your Memory Profile Overclock?? (XMP)
pubg hates xmp..sometimes crashs stops when u disable that

[viral monolith]

a cpu upgrade would really help 5600x 5800x3d one of these could almost double your fps

[viral monolith]

https://www.youtube.com/watch?v=_504jNafanI

[fast bloom]

Anyone know what this error means? I only had Discord, Steam and PUBG open.

[mild folio]

a lot of things involving Windows Calculator, you might need to run some form of windows repair

[viral monolith]

\

\

[vast vapor]

What Marshmallow_Fox just said. Do a repair on Windows or those specific components.

[dusk prism]

i was getting all the time "server busy try reconnect later" im using wireless , than i disable wireles adapter and connected to LAN cable and never get disconnection message again, works perfect. Any ideas why this happenss. My game worked perfect before on wireless.

[south gazelle]

u just need to update/install vcredist_x86/x64

[weak nebula]

hey fam, I been trying to get a match for ranked and I couldnt get one, I play on NA servers.

[vast vapor]

See #966645271612260382 message

[alpine plinth]

so my friend cant play a single game of pubg because both his monitors cut off and then when he trys to cut it back on it says error display port not found
or it will shut it off with a high pitch buzzing sound

I really have no clue how to help him and it only happends on this game no other game will do this for him so its quite troubling

his pc
Intel(R) Core(TM) i9-10900KF CPU @ 3.70GHz
32 GB of ram
And a GeForce RTX 3070

[frank galleon]

hey there, everytime I start my game from steam my BSOD's and will not start. Error code navagio.sys. Does anyone have suggestions on how to fix this? Any help would be greatly appreciated! TIA

[south gazelle]

if i'm not wrong....this navagio.sys is from the pubg AC system that is "not needed" anymore
u can delete this (make backup first)

[vast vapor]

Last time we asked the community managers about the anti-cheat, they said not to disable any of it. It all should be running.

[frank galleon]

I have tried deleting the navagio.sys file but everytime I start the game it reinstalls itself

[south gazelle]

welcome to pubg vs window's exploit+av system
try to open steam and game with admin privilegies
disable your XMP memory profile (if is enabled)
scan the game files
move to another drive
install/update your vcredist and .netframework

[gritty lava]

I cannot get the game to work. It's so laggy that it crashes immediately, including seeing a ping over seven thousand at one point before the crash (I genuinely didn't think it could show over three digits). I'm consistently getting download speeds of 2kbps and upload speeds of 0.3kbps with packet loss of 10%. But these are only in game. Running a Speedtest in web browser, I'm consistently showing upload speeds over 350mbps and download speeds of 25mbps, which are within the expectations of my ISP. A complete uninstall and reinstall did not resolve the issue, either.

[weak nebula]

If I have my vpn set on UK, and I invite a buddy, will they be able to rank with me?

[vast vapor]

Yes; the squad will be in whatever region the host is in.

[kindred fulcrum]

I am having issues with PUBG lately, it suddenly started happening where my screen just goes black during gameplay(I can still hear sounds and talk on discord), sometimes it crashes after 3 games , somtimes its crashing in the menu before I even can launch a game, when I check the logs in appdata I find this : LogGPUCrash:Error: GPUCrash

I have reinstalled PUBG and GPU drivers, but its still happening, I have also tried older drivers

[kindred fulcrum]

any updates on this? I also have a RTX 3070

[dapper bough]

verify integrity of game files usually works for me

[south gazelle]

download furmark to stress your gpu
if crash or something....then is your gpu fault or something like driver or powersupply

[kindred fulcrum]

Its not crashing on stress test, but now I had a black screen happen in windows aswell...

Cant even get into menu in pubg before it crashes. Might be something bigger thats wrong

Gonna try a full pc reset at this point

[mild folio]

could be a PSU failing but also check the temps on your CPU using something like CPU-z. I've had both of those things cause my computer to shut itself off/restart during moments of intense running. In the case of the PSU, I had to get a new one, but in the case of the CPU overheating, I just had to play with my heatsink a little bit, there was something stuck in it and causing the fan to run poorly

[full stratus]

my game is crashing every time

can some one help me

@tiny bobcat

[vast vapor]

!troublepins
Please don't ping people unnecessarily. See below.

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting or #918162615056859166 channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[full stratus]

Thank You I am new here

[worldly igloo]

I'm stuck on this screen i tried everything like verify files and reinstalling can anyone help me ?

[paper cipher]

Install net framework 3.5 ,2.5, and do windows update for net framework

[worldly igloo]

game runs only when i use exitlag (proxy)

[south gazelle]

#🤝│community-troubleshooting message

[worldly igloo]

@south gazelle
I used Cloudflare Warp ,not working 😦

@south gazelle only exitlag works but it has only 3 days trail

[south gazelle]

did u checkif the warp connection is working correcly?
restart pc > enable warp connection > navigate to https://1.1.1.1/help and see if the "Using DNS over WARP" is showing YES

[worldly igloo]

@south gazelle not working dude !

[sick merlin]

is this a bug? i finished all 8 season mission. but in achievements, it says 7/8?

[lone frigate]

Ive been running into the problem where sometimes when i try to boot up the game it crashes when i load into a match saying "Video driver crashed and was reset." The game has also been a lot laggier and i tried making textures lower to it still lagging. Any help would be appreciated

[south gazelle]

saying "YES" and the game still not working? sad 😢

[thorn glen]

Jay Shree Ram to all

[worldly igloo]

is there any other solution ?

[wintry sorrel]

only exitlag worked for you? which server you connected to?

[south gazelle]

i could tell you to install/update all the library (.NET Framework / Vcredist x86/x64)
but since the game works with exitlag.....i think is a network problem 🤔

• windows firewall
• windows AV
• Port or Dns request being blocked by your system or ISP (exitlag ports/dns is diferent)
  U can try to use another internet service like your 4g/5g connection (share your mobile internet by using USB)
  if the game opens then you are being blocked by your local network (Router) or the ISP

[tall agate]

anyone know how to unban?

[regal vapor]

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[tall agate]

how to i ban appeal my account

[wise totem]

if it's a 24hrs one you will just have to wait it out, however for anything else, as per Mod Bot post above, you'll have to submit a ticket on PUBG support website(assuming you haven't done anything wrong - obviously)

[worldly igloo]

yaa i try mobile net not worked !

[south gazelle]

🤔
interesting.
u can do the .NET Framework 3.5#🤝│community-troubleshooting message this guy has the same issue as you

[worldly igloo]

Man I did everything like EVERYTHING !!! Nothing Works I have watched like 50 videos on YouTube

[south gazelle]

the 3.5 version?
take some breath and reinstall the system 🫡

[worldly igloo]

i tried to install 3.5 but it says that i have already a updated version 4.0 something...

[south gazelle]

like this??
on the 3.5 both is checked " ✅ "

[worldly igloo]

@wintry sorrel

[south gazelle]

btw...whts the problem to use with exitlag?

[worldly igloo]

3 days trail 😦

[south gazelle]

is just parcial enabled
let the box fully marked to enable all the .net framework features
i'm just insist on this 'cause that guy that i "mentioned" his message
then restart your pc and try again 🙏

[worldly igloo]

ohh okok

[south gazelle]

yep

[worldly igloo]

hope so this one work 🥲

yoo thanks dude that work 😭

but now this 💩

[south gazelle]

that is awesome! thats the why i always blame windows (10 / 11 is a mess ) 😢
now we need to fix this new one

[south gazelle]

did u disabled the exitlag and warp? (if still installed)
close steam > then open steam again but with admin rights > scan the gamefiles > try to run the game

[worldly igloo]

but thanks man

[south gazelle]

np
was a pleasure ^^

[worldly igloo]

im using epicgames

[south gazelle]

oh i see! i dono if epic have some feature to scan the gamefiles
so just open with admin previlegies and see if works

@fast grotto can you pin this .NET Framework 3.5 fix? will help for future support

[vast vapor]

Summarize it in one post, with your images, and I'll pin the post.

[south gazelle]

Sometimes the problem with getting stuck on the Loading screen is because the .NET Framework 3.5 is not installed or "fully" enabled.
Follow these steps to enable:

• Search in the windows search for "Turn Windows features on or off" and open the option that appears
• Make sure the .Net framework 3.5 box is fully checked (not partial)
• Now click OK and wait for the installation or update to finish
• Restart the PC and try to open the game.

TIP:
Game updates may start using more up-to-date libraries, so always have the .NET Framework and vcredist x86/x64 installed and updated.

[potent lily]

Xbox issues? Try these:

• Hard restart of the console- hold the power button on the console itself until it is completely off, then unplug the power from the outlet for a full minute.
• Clear the cache of the console- Xbox one is just the hard restart. Xbox Series S You can clear the cache by resetting the console. To do so, navigate to the Settings menu by pressing the Xbox button on the center of your controller.

Xbox settings
Select System, then choose Console Info.

Xbox system settings
Lastly, select Reset Console and choose Keep my Games and Apps. Otherwise, everything you have downloaded on your Xbox will be uninstalled. Please also be aware that not every game will retain its update files, so you may have to reinstall updates to some games.

Xbox Series X- After resetting the console, you need your Xbox account login details. To do so, navigate to the Settings menu by pressing the Xbox button on the center of your controller.

Xbox settings
Select Devices and Connections and choose Blu-Ray.

Lastly, select Persistent Storage and choose Clear Persistent Storage.

[potent lily]

Clearing the game cache on a PS4

Note: PlayStation 4 lets you delete game data that includes the game cache. Deleting game data would result in losing your in-game progress. So you can either create a backup of your progress-related files or accept the fact that you’ll have to start the game all over again.
To clear the game cache on your PlayStation 4:
Open the “Settings” menu (located at the top of the dashboard).
Select “Manage saved application data” > “Saved data in system storage.”
Optional step: Select “Upload to online storage” or “Copy to USB storage device” to back up your game data.
Select “Delete.”
Select the game whose cache you want to clear.
Mark the saved data files that you want to delete.
Select “Delete” and “OK.”

[void ferry]

I tried it today. Both were unchecked before. After one reboot and a few matches i can sadly say, it didnt help me.

[worldly igloo]

@south gazelle after restart and verify files again game stuck

[south gazelle]

the fix is still valid
why the game stopped working again? good question
tell me something.... installed on disk "C:" ??
stucked even if you run with admin previlegies??
It is not simple to know the exact problem in someone's system
I've never had any of the problems I saw here 😦

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[inner pilot]

did you find any fix for this, nothing works for me yet

So I just installed the game, I must enter training before I play and an error appear each time I try to play

I have tried every solution that is in the pin chat any Idea what should I do to fix that issue ?

[worldly igloo]

yup it is installed in c and admin previlegies

[grim loom]

someone patch this crap

[vast vapor]

May be temporary server-side issue, but it's worth it to have Steam validate the game files, and try to launch again after restarting Steam or rebooting.

[grim loom]

done it

[vast vapor]

If that doesn't work, the procedure for a clean reinstall is in the pinned messages.

After that, it's file-a-ticket-with-support time, unfortunately.

[grim loom]

never done the last one

where is that?

[vast vapor]

#🤝│community-troubleshooting message

[worldly igloo]

@south gazelle is this thing have connection with net protector ?

[south gazelle]

i realy dono 😢
do you use this??
disable if u can or add game in the exception list (if possible).

[worldly igloo]

already done that 🥲

[south gazelle]

#🤝│community-troubleshooting message read this "big" tip that i wrote days ago
try what do you think u could try.

[grim loom]

It worked great! the already was for the Validate. Thank you both. made it a good game night.

[south gazelle]

I'm glad it helped you! gg

[worldly igloo]

@south gazelle thanks for the help but still nothing works ! I guess time to delete 🙏

[harsh quail]

Did you find any solution to this crap? It’s preventing me from entering a game to this day

[inner pilot]

Nah, i think it is from ISP. Are you using STC ?

[inner pilot]

Exitlag and any VPN is goona fix it

[harsh quail]

Yes why?

[harsh quail]

Vpn will probably increase ping significantly

[inner pilot]

haha I knew it, it is from this shity ISP. they blocked the servers

[inner pilot]

use a program like exitlag

[harsh quail]

Is this a vpn?

[inner pilot]

it is just like a vpn for games, will acctually reduce your ping sometimes not increase

[harsh quail]

Is it free

[inner pilot]

nop

[worldly igloo]

but that's only for 3 days

[south gazelle]

cloudflare warp is a vpn and is "free" (1gb if i'm not wrong)..sometimes works.... sometimes not!
if your ISP is blocking...try to use 4g/5g connection from your mobile phone
if the game works...yes your isp is blocking ^^

[outer kettle]

I changed my nickname, I will take that nickname with another account, but it says it is being used but it is not being used, I wonder how long it will be active ?

[viral monolith]

Hello everyone, I have a problem when I enter the game, 3 errors crash, what should I do?

[vast vapor]

!support
Used nicknames are no longer available. You might need to contact support to ask them to roll back the name change; otherwise it's doubtful they'll release the name for re-use.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[vast vapor]

@viral monolith See above.

[outer kettle]

Is this something that has been explained or is it your opinion?

[vast vapor]

An opinion? 😅 That's an odd interpretation. It's what support says. But don't take my word for it; ask them. 🤷‍♂️

[wise totem]

Silly question but is this something new?

Because I’ve done it previously & had no issues coming back to my old name

[vast vapor]

Not to my knowledge; it was over a year ago when I was asking them about nicknames. But I could have been misinformed, or just not remembering it accurately.

I'll have to dig up the old emails.

[wise totem]

Around a year ago I have done it too, not sure on exact dates but I vividly remember changing my nickname to something else, went in a match, wasn’t feeling it & when I went back to lobby I bought another name change and got my old name back

So to me that is news, unless they changed since, ofc

[vast vapor]

Hmm, could be because it was on the same account that you were able to reclaim it. I doubt a different account would be able to claim an abandoned name, which is what @outer kettle is asking about, but again, I could be wrong. No harm in asking support about it.

[wise totem]

That is also a possible scenario - same/another account, didn’t take that into consideration to be fair

[buoyant raven]

can someone pls tell me if i can buy anything from store with my G coins and BP coins that is tradable on steam ?

[potent lily]

!rule7 @pure blade follow rules please

[regal vapor]

No advertising or economic activity. This includes self-promotion, or promotion of other Discord servers and websites.
Please see #📋│welcome-and-rules

[arctic girder]

What solutions do we have to permanently fix the bug where it doesn't initialize after a game? I'm doing the backspace leftshift method, but I'd rather have it just work...

[potent lily]

Till they fix it none

[arctic girder]

Well that sucks... Weird that it doesn't affect everyone at the same time though

[potent lily]

Don’t know what the deal is.

Why I play console don’t have to go through and figure out why my machine is struggling

[void ferry]

Same situation here. It sux.
I just realized, they closed my ticket saying it has been forwarded to the devs. I just opend a followup-ticket asking about the progress on a fix.

[lone frigate]

suggestions please

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[vast vapor]

@chilly halo This is the troubleshooting channel. Suggestions go into the existing threads in #1014184851978604604 .

[prisma epoch]

https://cdn.discordapp.com/attachments/1068588111430418443/1216875200122060871/Medal_wVuzED3KXR.png?ex=6601fa58&is=65ef8558&hm=0d30de3e54116da5c6e8513eeba64fd5581d57b1d0400b1035b85fb9f133d20f&

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[prisma epoch]

someone ?

[potent lily]

The support link

[prisma epoch]

no answer

[potent lily]

When did you send it.

[prisma epoch]

almost at 1:30 AM

[potent lily]

It takes longer than a day. Give it time. They’re not immediate.

[wet creek]

Morning all. Hope things are gravy. Anyone have any insight on the cause of this krafton account linking error I'm encountering? Danke in advance for any guidance

Http failure response for https://accounts.krafton.com/profile/with_social: 403 OK

[chilly halo]

twitch drops stuck at 43%

[flint sparrow]

WTF is going on Cant play

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[brazen garden]

Welcome 2 full server. No Play today. 😂🤟

[flint sparrow]

I redeemed the code but its not showing

[flint sparrow]

It showed I have succesfully redeemed the code but I got nothing

[atomic totem]

same

[regal vapor]

Krafton is aware of the current server issues with the lobby not fully loading and player inventories not displaying correctly. They are working to resolve the issues. Please be patient until the issues are resolved. Meanwhile, if you are experiencing another issue with the game, please check the pinned messages in #🤝│community-troubleshooting or type !support for the support website address.

[flint sparrow]

Is @krafton going to refund us ?

[regal vapor]

The recent server issues should be resolved. This message may be updated if we become aware of another issue. Meanwhile, if you are experiencing a problem with the game, please check the pinned messages in #🤝│community-troubleshooting or type !support for the PUBG support website.

[flint sparrow]

Thats a no then

I was suppose to get 100 hideout coupons and the server conveniently broke

[vast vapor]

I'm sure you'll get it eventually.

[dry cliff]

whats the issue

it started after update

[dawn notch]

How do i log out of my account?

[plucky talon]

Everything is bugging with new patch and launch

Cant play cannot do anything atm in pubg

[iron prism]

Micro stutters are still a thing

[dry cliff]

where are the supporters

there's 5 humans carrying an issue and admin is ded

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[plucky talon]

How it can be still bugged after 6 hours of launch ?

[vast vapor]

Hmmm. Because the code is still the same?

I'm sure they're investigating and will release a patch fix as soon as they can.

[plucky talon]

I hope they wont make more then an hour for it

[regal vapor]

Patches
Usually
Break
Game
😭

[plucky talon]

Wanna have sum fun

[dry cliff]

wdym

is the pubg dead for everyone?

[plucky talon]

Not dead

But yeah for y'all

[vast vapor]

lobby's still partially broken, yes. But game can still be played.

[plucky talon]

There is somethings need to be fixed

[dry cliff]

what about me

[dry cliff]

https://media.discordapp.net/attachments/284721478291685376/1217480867425812581/image.png?ex=66042e6a&is=65f1b96a&hm=5a155092465b34e3592dc1badf894baef3b81d42828708589eb10cf0be35ac39&=&format=webp&quality=lossless

im getting this new error after pubg update

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[vast vapor]

Read above; that's all I've got for you.

[dry cliff]

where

[plucky talon]

I hope it wont take long to fix

[lost pike]

nice no cupons after redeem the "PUBG7TH" + Can't open the 7 gift box ,very nice.....

[vast vapor]

Mod Bot's post. What do you mean, where? Read the pins in this channel. Search the channel. Help yourself out.

[vast vapor]

!serverissue @lost pike

[regal vapor]

Krafton is aware of the current server and lobby issues and are working to resolve them. Please be patient. Meanwhile, if you are experiencing another issue with the game, please check the pinned messages in #🤝│community-troubleshooting or type !support for the support website to open a trouble ticket or bug report.

[lost pike]

k

[dry cliff]

my error isnt mentioned in the pins

[vast vapor]

Then use the search function. And then contact support.

[regal vapor]

Moderators are volunteers who help moderate this Discord server: they are players like you. They are not Krafton employees.

If you have an issue that needs to be addressed by an employee, please contact support. (Type !support for their contact info.)

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[little lark]

Can't open my 7th anniversary box for some reason

[dry cliff]

upon searching, alot of people seemed to have this issue right after update. but noone's got fixed really

[vast vapor]

@little lark See Mod Bot's post, above.

[dry cliff]

wait i watched a video on youtube it worked

i can send here so people can get help, you can also pin it

https://www.youtube.com/watch?v=x4DCNxJXtmM

cool i can finally play pubg after the update

[cloud drift]

Same here

[dry cliff]

i also verified integrity at the same time so not sure which way fixed it, but its fixed yea

[shy musk]

Still can't seem to open my 7th anniversary box

[regal vapor]

Krafton is aware of the current server and lobby issues and are working to resolve them. Please be patient. Meanwhile, if you are experiencing another issue with the game, please check the pinned messages in #🤝│community-troubleshooting or type !support for the support website to open a trouble ticket or bug report.

[cloud drift]

Where is the surprise box in Erangel? Can't find it at the starting point.

[raw idol]

Despite the disappearances of everything else being resolved, the chests and caches still won't open without basically freezing the game to where you have to restart the lobby to cancel it out.

[cloud mango]

I have a challenge in Korean...

[ivory pine]

seems to be only the the second one for everyone getting that transalted one

[lost pike]

I don't get BP coins after matches lol?

[viral monolith]

does anyone know why my pubg keeps crashing right after the 7 intro

[ivory pine]

Try to verify your file integry generally if i am having crashing that helps it stablize out

[viral monolith]

did

twice

i just installed it

[raw idol]

It's in the very beginning when you're waiting for everyone else to join the match just before you get on the plane.

[lost pike]

you will get nothing

it will vanish

like it happen to me

open infinitly then restart lobby and key+chest gone= no item......

also they took me some caches loot crates i had 6 then 4

random

[raw idol]

I finally got the 7th anniversary gift crate to open. Then I tracked down what I got from my daily supply loot caches. But yeah, I didn't want to risk it with an archivest chest

[lost pike]

hope they give it back

cuz is not nice...

[void ferry]

me too:

[sonic niche]

the 7th anniversary crate and the amazon gaming loot didn't all appear in my account. Anyone else having this problem?

[glass igloo]

I got banned for 24hrs for absolutely nothing, Ive never cheated a day in my life. why would i get my account under investigation all i do is play casual and kill 30 bots can someone help me please 😦

[potent lily]

You gotta wait that out

[raw idol]

Mine disappeared while I was offline. 🤬

[lost pike]

Hahahhahaha ,i submit a ticket but i don t think they will do something

We got played

Ez

[ruby sandal]

I lost all my loot cache and couldn't open the gift crate for the 7th anniversary.
Another thing that should be taken into consideration is, I wanted to change my playing platform from steam to epic games, and I had to create a new account and start from scratch. It's not adequate at all. Why don't developers find a solution where we can have one pubg account that we can use in both platforms ?

[spark rock]

my fps dropped drastically after update

getting 0 fps most of the time now

used to get 60+

[void ferry]

You might receive a temporary ban when a few people report you. Besides suspected cheating you can also be reported for teamkilling or bad language in voicechat.

[fossil fox]

Am I the only one who has a problem with PUBG support? I have sent 3 tickets for a week and no response. I heard that they respond within 72 hours, and it's already been a week...

[potent lily]

I give them two weeks. But I’d email the same initial email they sent daily

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[potent lily]

No cross progression across any platform. Console to pc, pc to pc, console to console, pc to console cannot.

[fossil fox]

But I didn't receive any email. I used the PUBG writing site and didn't get a response anywhere.

[dry cliff]

Ur game is probably not using ur graphic card just set the settings

[pure ice]

does anybody known how to get rid of this error, it's happen since the game update. I did a clean install, turn off antivirus/ do thoroughly remove related files / folder (BatleEye, Zakynthos, Wellbe, game files) but no luck. My cpmputer has 32 GB RAM and hundred GB of disk space available.

[potent lily]

You’re supposed to get an automated response? Checked spam?

[fossil fox]

I do not have any messages. Spam is empty.

[potent lily]

That is kinda wild

[fossil fox]

I know, that's why I asked here for any other help with contacting support. A week of silence is quite a long time, considering that, as far as I know, they usually respond within 72 hours

[potent lily]

I give them two weeks for an actual response as I’ve just had shitty long time responses

[fossil fox]

As you think, I am powerless anyway.

[potent lily]

Me too, I’ve brought it up in mod chat. Hopefully someone can help

[fossil fox]

So I can only thank you for at least such a gesture

[potent lily]

What was the ticket for?

My previous tickets were about the rockstar event, the lag on Xbox, bugs on Xbox. Tho the lag and bugs got an immediate response.

[spark rock]

i dont have a dedicated gpu
its an igpu
somehow used to run the game at 60+ fps

[fossil fox]

• I didn't get a reward for linking Amazon Prime
• I didn't get a reward for linking Amazon Prime to my PUBG account
• I didn't get any loot on PUBG. Amazon Primie

If you want I give you my email

[potent lily]

Oh no I can’t resolve anything myself, I’m just a player like you.

[fossil fox]

Oh sorry xD

[potent lily]

If/when teck/Kruskay see the message they may reach out

[potent lily]

And you tried to relink your account?

[regal vapor]

If you aren't seeing your Prime rewards in game under Customize > Utilities, unlink your Amazon account on https://accounts.krafton.com/ and then relink it.

[fossil fox]

Yes. I disconnected the steam account connected to the platform and reconnected it. The Amazon website still states that the loot has been transferred to the account, but it has not been opened yet.

[dry cliff]

there may be some issues behind 0 fps

its not possible for an IGPU to run 0 fps after running 60 fps just because of update

[spark rock]

perhaps

[potent lily]

Strange.

[dry cliff]

whats your specs

@spark rock

[spark rock]

the ping also goes insanely high upto 30-50k ms

[dry cliff]

laptop or pc and what are the specs

[fossil fox]

Amazon's support team said that the problem is not on their side, but on PUBG's side, and they have also sent an email to PUBG asking for a solution. They mentioned that it would be much faster if I wrote to PUBG support myself, but I haven't received a response from them.

So anyway, I'm looking for a solution wherever I can.

[spark rock]

just a ryzen 5 5500u with radeon graphics (vega 7)
8gb ram
ik its not enough to run the game but it works

laptop

[dry cliff]

i thought ryzen 5 5500u doesnt have a igpu

thats valid for desktop processor probably

[spark rock]

5500 doesn't have igpu
5500u has igpu

[dry cliff]

yep

5500 is normal chip

[pure ice]

I am so sad, I just play TDM but now I can't

[dry cliff]

for desktop

[dry cliff]

the game should work on your igpu

amd igpus are powerful no wonder

[spark rock]

idk what is the issue
it just freezes for 1-3 minutes
i just hear some sound and then it says network lag detected

[dry cliff]

try reinstalling the game

[dry cliff]

in a match or lobby

[spark rock]

match

after a restart the fps seems to be normal for a while

in lobby it gives like 30-50 fps
but after a match it drops to 5-8

[dry cliff]

hmm

open graphics settings

of windows

[spark rock]

ok

opened

[dry cliff]

C:\Program Files(x86)\Steam\steamapps\commonSteamLibrary\steamapps\common\PUBG\TslGame\Binaries\Win64

click on browse

[dry cliff]

and add the location i gave you

[spark rock]

i have it

[dry cliff]

click on options

[spark rock]

ok

[dry cliff]

damn it should work

maybe try reinstalling the game

[spark rock]

ok

[peak zenith]

hey! have someone troubles with launching pubg after windows 11 update ?

[glad finch]

hello, quick question did you guys receive the Loot cache from season missions or am i the only one who didnt ?

[solid mist]

Thanks indeed for your great update 👏👏

From bad to worse is going this game

Crashing almost every game and now,after this update…not even starting 👏👏👏good job guys

I’m asking my self,why I should spend time on the game like this

[mystic sleet]

the anticheat is not starting or not installed

[south gazelle]

#🤝│community-troubleshooting message just the BE process

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[lime cradle]

i am also having this issue. anyone?

The game crashes during the splash screen.

the update is Intel Corporation - Display - 31.0.101.5186

[prisma epoch]

Could any one help

[south gazelle]

check the log C:\Users\YOURNAME\AppData\Local\TslGame\Saved\Logs\TslGame.log

[lime cradle]

game wont launch after win 11 update (Intel Corporation - Display - 31.0.101.5186)
Could anyone help?

[spark rock]

any way to fix ping ? it says network lag detected and ping goes above 10k ms

and my fps drops to 0 because of that

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[prisma epoch]

then

[south gazelle]

the log dont show the error?

[prisma epoch]

one sec

how do i know

[south gazelle]

usually shows at the last line

[prisma epoch]

1C273D3ADC4E899EC0FB7A6AACF6CAC418FD1BB8448D9544D58D8D200DF686B2B2FA6A6C3E83780BBAC6903C2B864A170C0DCC1B3E46B4858B73AA5BF1EEC2DD3DF49C3744665E36BCC5679BA45327B2FA5F57D8C5CF2916D9D79BDBD8A1E21607C397A8156933560F65B07EC85597A829AB89D4D5AE43262754CB4CE1B044CA80B8DE81A3B9040BD79E17D6FD773F72ABD7E29331465317F3EFA42A329868A89A4BE9A4AB465E913678D8E5D7E3236073A8C68426D246C440C3F2813E9201E463A03DEA5761BB6CC69E604D312EB737F585F8A9980C33CDFC1182DD137C5C75ADA91894A104BF7C514937B0768490BE

[prisma epoch]

that is the last one

[lime cradle]

is anyone else having issues launching the game after the windows 11 update? I reinstalled and tried everything. Please help

[glacial quarry]

It's the Amazon account that you are supposed to relink, not the Steam one.

[gray nacelle]

Verified Game Files Reinstalled the game and launched it in admin why's it still crashing?

[quartz trout]

want to know if anyone knows whether or not im gonna get yeeted, was playing a rhythm game and it has button combos bound to q and e, was practicing my peeks in training and forgot to change the profile, it felt weird because i was using the rhythm profile i have for project diva, i think its like q is bound to a multi-press of w-a and e is s-d

[devout crow]

Help please

[quartz trout]

You either have the game set to run as admin or steam I think

[devout crow]

I tried. Not working

[lime cradle]

game still wont launch after win 11 update (Intel Corporation - Display - 31.0.101.5186)

[south gazelle]

thats the why i said many times before: never install on a Protected folders
open steam with admin mode or change the permissions of the folder to allow users doing read/write/edit
search on windows search "exclusions" and add the steam folder on the list to avoid being blocked/scanned

[prisma epoch]

@south gazelle could you still help

[south gazelle]

srry...I was sleepy when i saw the msg.
that means nothing! i thought the log could tell the file that caused the error

[prisma epoch]

no problem but now what shall I do

[south gazelle]

This seems like a problem with the game not being able to have a proper connection to the server 🤔

• try with your mobile network (4g 5g) u can share the internet connection through USB port. (please..unplug the ethernet cable of you computer first)
• cloudflare warp (I don't know if it would help with this error)
• reinstall the game (check the pinned message how to fully uninstall the game)
• update/install all the vcredist x86/x64 and .NETframework.
  Finally...the pinned messages must have something to help 👍

[prisma epoch]

well I have tried all them but the vcredist what is that 🙂

sorry I don't know much

[south gazelle]

libraries to help software codes execute properly

[spark rock]

my fps got better
but there's one more issue
sometimes the gpu usage drops to 0% resulting in game freeze and ping goes insanely high

like this

[harsh kernel]

Will I finally get help? My KRAFTON ID has been stolen. That means someone connected the email to my Steam account and I can't connect my Steam account with my email to Krafton ID because someone did it. Some time ago I had to recover my account because it was hacked. Support cannot help with this matter. How can I connect my Steam to Krafton ID even though it is already connected? There is no information on the krafton ID website such as "krafton ID account stolen" or anything like that. Support can only give me the first letter of the e-mail address with the Krafton ID, but so what if it is not my e-mail address?

[harsh kernel]

Please help me, moderators, can you give me some advice? Support doesn't want to help me! What is it that support cannot change my email or reset it?

[potent lily]

We are just players like you, I don’t know what to tell ya tbh.

Was it during the time you were banned?

[plush glacier]

can someone help me out ?

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[plush glacier]

it says interrupted by external program what program could be causing it ?

I had riot vanguard running which i closed and tried again but it still persists

other than that its discord, steam logi G hub, and nvidia GeForce Experience

[plush glacier]

tried reinstalling and following the whole process mentioned in the pinned message still the same

any help
?

[devout crow]

same thing

[vast vapor]

Next step after you've tried everything else is to contact support.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[harsh kernel]

No, later it was...

[plush glacier]

do you know what could be the reason of this crash

[vast vapor]

If I did, don't you think I would have said? Contact support.

[plush glacier]

sorry; okay !

[plush glacier]

by the way in the reinstallation guide it mentions these two folders, and these do not exist on my computer in this reinstall. could they be a problem.

TSL game in local appdata and BattlEye in programfiles
but BattlEye exists in localappdata rather

[vast vapor]

If they're missing, I'd suggest doing a clean reinstall and making sure you are running Steam with admin privileges. That's the best I've got.

[plush glacier]

I see , ive done both previously. I'll just submit a ticket to support in that case

[tranquil oasis]

i got this error every singel time!

can someone help me with that

i tried everything on my pc!

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[mystic sleet]

did u find a solution forr that ?

[modern peak]

I have done everything in the pins settings, looked to see if XMP was on (it was), and still the game is not working

[mild folio]

Since roughly November 10th of last year, sometime around a recent update, PUBG began to ignore my steam settings which disable all controller input when the game is open. Did anyone else have this issue and figure out a way to solve it?

I'm getting random input from my controller whenever I play PUBG; sometimes it starts changing my UI, sometimes my vehicle just starts drifting, sometimes it just starts rattling on my desk

Is there any way to reliably tell PUBG "I'm never using a controller"

[sterile geyser]

for the last few months i get a network lag error, and it doesn't let me reconnect to the server. i could sit there and keep clicking 'retry connection' for a solid minute to no avail. the only thing that lets me connect is closing the game and relaunching, and then i can rejoin.
I have verified integrity of files
i have done a clean reinstall
i only have pubg and discord open when playing
its not being blocked by a firewall of antivirus
i have the fastest internet i can buy for my area (granted it is netgear and they suck)
I cannot think of anyother fixes, and i would really love any adivce casue i'm sick of this errorf costing me chicken dinners

[spark rock]

nope
all i can do is to increase the ram in my pc
i have only 8gb ram and igpu takes 2gb as vram so pubg gets less ram

that screenshot is from last month, before update it used to freeze only once when i first start the game, but after update its happening every 5-10 minutes

[vast vapor]

The "retry connection" button never seems to work. I'd suggest trying to "restart lobby" (on the settings menu), and if that doesn't work, relauch the game, since that workaround seems to work for you.

[versed ravine]

every time after I'm killed, the game doesn't respond, that's what it shows in the task manager, does anyone know why? and I have a freeze time of 0.01, can someone help me?

[lofty musk]

i'm trying to play it but all i'm receiving is a error, interrupted external program and software??? HELP PLEASEEE!!!!!

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[tranquil oasis]

any solution?

[versed ravine]

have a freeze time when I find myself face to face with a player, it freezes for 0.02 s. some help ,please?

[south gazelle]

0.02 is too expecific
everything on the screen is calculate by the cpu
did u tried with fps fixed? like 60 or 144
btw directx version always needs to be dx11

[viral monolith]

can someone please help me? i click Play on PUBG on Steam, it shows running and then nothing happens, task manager shows pubg process running for a few seconds then disappears and pubg wont start at all, verified files, nothing, moved pubg from my Hardrive to my laptops SSD, nothing, added steam and pubg as an exception in windows defender, nothing happened as well, updated my nvidia geforce game ready drivers, nothing happened

i am completely LOST and have no idea what to do

[south gazelle]

vcredist and .net framework installed?

[viral monolith]

not sure, how do i check

[south gazelle]

#🤝│community-troubleshooting message try this first

[viral monolith]

it doesnt get stuck on the loading screen, it literally doesnt start up, but im assuming its a fix for this issue as well

[south gazelle]

than google it: all-in-one vcredist techpowerup
download > extract > execute the install.bat > wait all the setup finish > restart pc and try to run the game

[viral monolith]

well net framework 3.5 was unchecked

[south gazelle]

maybe yes...maybe not..who knows ^^

[viral monolith]

i did this but it finished saying it couldnt complete all the changes

didnt install properly

[south gazelle]

windows get the necessary files through the windows update
so if you made some changes to avoid update....you will need to download the offline installer

[viral monolith]

where do i get the offline installer

[south gazelle]

do you have a media instalation of windows? (usb or iso)

[viral monolith]

i do not no

i dont think i have a USB around

[south gazelle]

open the cmd with administrator previlegies
type this: DISM /Online /Enable-Feature /FeatureName:NetFx3 /All
i can't send a link to download! google it ...theres a official microsoft site to download all the framework version

[viral monolith]

alright

well, did those two

lets see

imma restart

[bold girder]

how fix this problem...help me pls

i have uninstall still problem

[fickle atlas]

connection error 28.2.1 ffffff
anyone have a fix for this?

Been 3 days of troubleshooting, reinstalling, everything on youtube that I could find, and i still cant get into a single game...

[bold girder]

omg

[vast vapor]

!troublepins @bold girder @fickle atlas

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[fickle atlas]

Tried them, and nothing working... Same issue.

this screen for 2minutes, then "connection failed" as i sent earlier..

[bold girder]

still cant 😒

[vast vapor]

!support is your last resort then. @fickle atlas@bold girder

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[fickle atlas]

Would a gaming vpn have a ban possibility? like exitlag/w.e

[vast vapor]

No, not that specifically.

[sterile geyser]

any suggestions for stopping the error from happening in the first place

[sand condor]

Hi, I just got permanently banned in PUBG, before you guys think I'm hacking, you can lookup my id "StrawberryiPanda" I've only played with friends so I'm not sure why I got permanently banned. Is there anything I can do apart from PUBG support or anyone has experience with false positives that got revoked ?

[prisma epoch]

I do get that as well

[prisma epoch]

no one answer

[vast vapor]

Keep bugging them via follow-up email daily until you get a response.

[vast vapor]

!appeal Unfortunately, there's nothing we can do here. See below for what you can do.

[regal vapor]

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[bold girder]

i still cannot fix this..i alrdy format pc still cant

[sterile geyser]

... my game's language is not in korean... replaced a mission and this was what i got. thought it was a funny and interesting glitch

translates to "use 4 cloud boxes"

[vast vapor]

What did support say in response to your request for help?

[bold girder]

support email ask to create password

[slow rock]

My game is slow and delayed.Does anyone know how to fix?

[vast vapor]

!troublepins @slow rock See below.

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[blissful compass]

hey even i am having the same issue!, are you on windows insider? I am windows insider i think that might be causing it but if you are not then it might be something else

I came here looking for an fix but seems like a lot of people are having the same issue 💀

i am currently on dev build 26080

[vast vapor]

Yes; that's a known issue. Search the channel; going from insider to normal/public build has fixed it for lots of people.

[blissful compass]

I see so it's related to insider then.
Unfortunately i cant shift to windows public versions due to reasons so i guess no PUBG till windows of krafton fixes it💀

[vast vapor]

Make your system multi-boot? :-)

[devout mesa]

Do you have a full-screen screenshot of that please?

[vast vapor]

Several here: #🤝│community-troubleshooting message (unfortunately not the whole screen, but it's been happening for me frequently, too - English, NA servers).

Only seems to be intermittent in that second Rondo mission slot.

[devout mesa]

Thank you, if it happens again to you too Togusa, feel free to share a full-size screenshot 🙏

[vast vapor]

Will do!

[devout mesa]

I believe it should be fixed this week. So if it occurs again at the end of the week, please feel free to share more screenshots 🙏

[vast vapor]

Sweet :D

[blissful compass]

I mean i could do that, but i don't know how to

[slow rock]

I didn’t find anything relatable with my problem

[haughty lantern]

Custom Games are screwed up since the last update, now certain maps playing normal custom games like Vikendi will not give you any control once in the Aircraft. A mouse pointer stays on top of the screen and you cannot click on it, you also cannot hit Escape so you have to ALT-F4 out of the game.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[wintry sorrel]

can u show me how you set the color like this?

[vast vapor]

I haven't done anything... I think the secret is to buy a faulty GPU. 😅

[bold girder]

still cant solve my problem 😦

[vast vapor]

No sense spamming the chat. Keep bugging support until you get the help you need.

[wintry sorrel]

oh wow hahaha i thought you adjusted the color using gpu

[vast vapor]

Thanks though; that's another piece of evidence I need to add to my list of reasons why I think I need to get warranty support for this GPU.

[south gazelle]

theres nothing to wait
insider is a "test" build so never will be allowed to play multiplayer games (well...it depends if the will use anti-cheater or not) almost all the anti-tamper protection dont allow insider builds

[slate horizon]

Is there any solution for the lobby bug? You pretty much always need to restart the lobby a few times to be able to ready up

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[ornate axle]

Anybody else have a bug that the game crashes when they see a crossbow or quiver? I had to uninstall and reinstall the game to fix it, but it cost me a game of ranked to figure out the solution was so drastic.

[potent lily]

That’s insane, no I have survived the crossbow visually

[mild folio]

I only have the problem of finding two crossbows for the first time in 5 years and there not being a single quiver in sight until 6 games later when I would find a quiver and no crossbows

[ornate axle]

I don’t have a clip and I wish I did, but if I so much as walk in the same room as one or look at one when I’m too close to it, my game would instantly force close. Had it happen so bad to where I was stuck in a building with one and my friend had to come pick up the crossbow himself to let me out of the room, otherwise the game would crash again

[mild folio]

Crossbowophobia

[potent lily]

Idk how you get a clip other than maybe while streaming?

That’s crazy

I want that to happen to me cause I would die laughing each time

That’s my fave bug

[vast vapor]

That's amazing

And crossbows should come equipped with the quiver. Seriously.

[wintry sorrel]

so is this a bug or unless all players in the team are available, we can't ready?

[light widget]

anyone know how to fix this

pubg icon not appearing

[sterile patrol]

same w mine it’s not an issue tho doesn’t affect ur game bro

[vast vapor]

Looks like a glitch. Hard to judge without more info.

[wary cipher]

So I keep getting this update about the same person over and over that I reported. Is it bugged out or is this person getting temp bannet just about every other day?

[potent lily]

I think it’s perfect that you get updates on that dude

[wary cipher]

yeah definitely! but was starting to wonder if it's a bug or if this person is genuinely getting temp banned that often by my report

I only reported once

[potent lily]

Honestly idk how it works bts, but I’d love the updates on if a person is playing or not

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[wary cipher]

Same. I'd like to think that person is having a crappy soon 2 weeks

for cheating

[potent lily]

In this server we’ve had a few complain of getting banned over and over so it can happen

I’ve never seen the other side of someone getting the update constantly

[wary cipher]

well then, gotta see how long this lasts then x)

[plush glacier]

I just updated the game and now this is popping up ?

Tsl exe is in run as admin

but still shows this

[past flicker]

me too i cant play. no one replies here

[plush glacier]

I just uninstalled the game, cant keep dealing w this 💀

good luck

[past flicker]

I already tried uninstalling then install again. Still the same.

[vast vapor]

!troublepins Try the pinned procedures, and use the search feature to search the channel for help. Then if that doesn't work, bug support until you get help. Most people resolve issues that way; otherwise support is your last resort.

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[potent lily]

This channel doesn’t have anyone who knows every issue and solution. It’s a community thing if they can help they try otherwise follow the pins then go to support.

[zealous finch]

Anyone else having packet loss and high ping at random intervals today?

[bold girder]

Finally i fix this...install window 10 and the problem solve...the trouble maybe from window 11 insider preview i install before..

[craggy field]

is there someone who can help me with this initializing problem?

[wise totem]

try maybe closing down steam and start it as administrator

might fix it, it did for me when windows was new

[bright socket]

been trying to launch the game but windows is not allowing it. not sure what to do here. before this, the game would just run but not showanything

[south gazelle]

open the task manager > click on Process tab > click on CPU to prioritize by most cpu usage
open the game and see if some windows crap/shit process is in high usage together with the game

[bright socket]

um...

[south gazelle]

like this
BEService make a high cpu usage but is normal 'cause this is part of the pubg shild-process (i think scanning game files)

[south gazelle]

looks like windows defender not allowing access the dir or the file 🤔
do you use some other anti-virus or just the windows defender?

• try to disable all the defender things (inclusive the REAL TIME PROTECT) it will turn on again after some minutes
• add the gamefolder to the defender exclusions/exceptions list
  ( is more accurate to add the entire steam folder! that should be 'C:\ProgramFiles x86\Steam' )
• then run steam in admin mode and try to p´lay the game

[bright socket]

i use defender

[south gazelle]

ok

i can't show 'cause i " broke" my defender (i hate this shit)
so the software will not show anything
just google it "defender exception list"

[bright socket]

i found it

cant find the file you mentioned

[south gazelle]

u can add FILE/FOLDER or PROCESS
add a FOLDER
your pubg is steam on disk D:\SteamLibrary

[bright socket]

its on disc D

[south gazelle]

good that u install on other driver and not on C: 👍 good boy

[bright socket]

anyways

[south gazelle]

check if the user privilegies is ok
this is from pubg folder but u need to check the steamLibrary and the disk D too

[bright socket]

it is

im having problem adding the file or folder to exlcusions

[bright socket]

finding the folder

[south gazelle]

"D:\SteamLibrary"

[bright socket]

too bored to crop stuff

[south gazelle]

nice

try now or restart pc or both 😅

[bright socket]

do i play without RTP?

[south gazelle]

rtp?

[bright socket]

real time protection

[south gazelle]

disable this and try to open (just for test)

[bright socket]

not even displaying☠️

[south gazelle]

check in task manager
in my old system (2012) the game take some time to open

[vast vapor]

Task Manager will show "tslgame.exe" (that's the PUBG main process).

[south gazelle]

and u can always revert all the things that you did

[bright socket]

would you look at that

it showed it again

[south gazelle]

did u run with admin privilegies?

[bright socket]

i ran steam as admin

[south gazelle]

i will block my "tslgame.exe" just to check something

[bright socket]

was pubg pc this complicated?

[south gazelle]

nop

[bright socket]

cuz i used play pubg mobile

[south gazelle]

after the creator quit....KR start to make the game become hard to play

YEAHH I DID

[bright socket]

welp

[south gazelle]

i blocked the exe file permission

check the permission of the tslgame.exe

[bright socket]

from where?

[bright socket]

oh this

[south gazelle]

follow this URL Dir

[bright socket]

k

[south gazelle]

"itachimetal" is my username on my system
u need to add your username and allow all the permission

[bright socket]

first one?

[south gazelle]

yep
TslGame.exe
take some patience and do to all the .exe on the folder 😅

[bright socket]

wierd question

howd u add a user?

[south gazelle]

add > type your username > then click on "check names"

[bright socket]

name not found wtf

[south gazelle]

please...is not your pubg username 😅

[bright socket]

no no

my microsoft user right?

[south gazelle]

go to C:\USERS

the folder here will have your username
could be your microsoft account or something else

[bright socket]

ok got it

and it has all permissions

[south gazelle]

are u sure??

try to run now

[bright socket]

wait it keeps switching to authenticated users for some reason

[south gazelle]

wht..authenticated??

[bright socket]

dw about the background

[south gazelle]

i think its ok with that
"users" is for ALL USERS on your system
so i think will work fine

[bright socket]

🙂

no access

jesus christ

[south gazelle]

[bright socket]

yea i think ill back out from playing pubg

pc specifically

[south gazelle]

i could do to you with Anydesk....but we need to trust
i can undestand messages but my listening...not good at all

[bright socket]

i give up

cuz im not gonna spend hours just to "try" to play a game

[south gazelle]

this is a PUBG KR + Windows 10/11 ...... two poor things in one place
NOT GOOD
this not occours on windows 7 ERA

[bright socket]

welp

[vast vapor]

Sounded like you were getting close to a solution. :-/

[south gazelle]

he was verysadpepe

he fixed the permission but the system rolledback for some reason (maybe is the inheritance option)

[bright socket]

welp

cant help it now can i?

[south gazelle]

u dont gave up? 😅

[eager halo]

How long does it take for the 7 anniversary to show up in your inventory on console? I watched last week and got it in my pc inventory but not console

[bright socket]

ye i deleted pubg

[arctic idol]

What’s with the crashes on old console after the update? Every game it crashes.

[strong anvil]

Hello, i don't have access to my old phone numer, and when i press the link, it goes to krafton support page, which doesnt have the phone number troubleshoot...
And yes there is submit request link, but it just doesn't work, i select there Krafon id, and it goes again to support page rather than ticket itself.

[potent lily]

!support is the only way

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[oblique ginkgo]

hello i just downloaded the game and im trying to enter the training mod how can i fix it

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[cunning bay]

Guy my ranked is t working

[vast vapor]

!rankedna Presuming you mean "isn't" working, see below.

[regal vapor]

Unfortunately, ranked lobbies in the NA and OCE regions usually do not get the minimum number of players required to start a match. Generally, this is a function of the time of day and the overall number of active players in a region.

Players in those regions wanting to play ranked matches during times of low ranked server activity could try using a VPN to connect to a ranked server in a more active region.

In normal (non-ranked) matches, the empty positions in incomplete lobbies are filled with bots to ensure that matches will start within a reasonable time. Ranked matches do not have this feature because they do not use bots.

[low roost]

can i use third party steam crosshair software like crosshairX,hudsight in pubg ? is it considered as cheating ?i don't like the default crosshair sytle of pubg

[potent lily]

Console is different than pc tho

[scarlet brook]

getting this error every time i open the game, anyone has a solution?

[south gazelle]

whats windows version?? insider build is not allowed to play most of the multiplayer games out there

[scarlet brook]

Ah I have the insider build

[vast vapor]

Yeah; later on as more people complained, it started to look more like a server issue or client-update bug.

[pseudo gulch]

does anyone know hoe to remove blackbars on 1728x1080 res ?

[flint whale]

hey can anyone help me solve my problem?

when i go to enter a game

it says your connection to the host has been lost

[foggy drum]

Has anyone had this while TPP driving? While seat changing the camera does a quick snap in the opposite direction, making it impossible to do a drive by.

If yes, what did you do to fix it? https://youtu.be/9LYWqVtNO38?feature=shared

I have tried contacting support for over a year and nothing

[cerulean nest]

Anyone know why the new skin I got is not showing up in my ingame customize tab?

[mild folio]

I believe that's just a color, if you dont have the base skin, it won't show up

[cerulean nest]

Ohh for real? Thats unfortunate

[mild folio]

there are a small number of chroma progressive skins where you can unlock additional colors, but you can get them without getting the base skin

[wintry sorrel]

you can salvage it to get the schematics and polymers, and use that to upgrade your progressive skins if you can win 1 in the future

[ornate axle]

The cursed crossbow strikes again..

[sterile geyser]

so heres something interesting; i didnt manage to get a screenshot cause it came and went so quickly, but on the message banner where it shows players leaving/joining your team it flashed up for a second and only said "Object object"

[vast vapor]

You might get more help if your post said what "had this" refers to. (Not going to watch 4 minutes of video just to try to guess at what you're talking about when the post is so non-specific.)

[echo vault]

It shows steam init error

[foggy drum]

Fixed the post. Thanks

[hushed cloud]

Hi I opened the crate in hideout with 200G coin, nothing happened no crate opened but G-coin deducted in-game nameGhostfire1922

[potent lily]

Gotta talk to support

Tho there’s some issues with items and such just disappearing for a little then popping back in. The update is broken

[regal vapor]

Patches
Usually
Break
Game
😭

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[fallen snow]

Anyone got an idea of how to save my ears? Loudness EQ from windows for some reason doesn't exist

Tried looking at Voicemeeter Banana but couldn't quite seem to get it to work

[vast vapor]

Could be related to these settings?: #🤝│community-troubleshooting message

[fallen snow]

No

I hear surround just fine

but my Loudness EQ doesn't work so steps are ~1/25th the sound of gunshots

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[wintry sorrel]

loudness EQ make it worse

[fallen snow]

no lol

it most certainly does not

[mild folio]

soundlock

https://www.youtube.com/watch?v=IGf7Jl2T7dY

not just helpful (and completely legal) for PUBG, but just protecting your hearing in general

[dense bramble]

Hey so i tried crafting a skin set imprint today but it just kept loading and loading and so i terminated the game via the task manager, after loading up the game again the skin imprint was gone, but no credits were spent and no skins were added to my inventory.
I submitted a support ticket in regards to the issue but i was wondering if its something that can be sorted here faster?

[vast vapor]

Nobody here sorts things; support is your go-to sorter.

[dense bramble]

👍

[vast vapor]

Good luck! Hopefully it will show up on its own, but otherwise hopefully support will fix it.

[manic pasture]

Y'all. I've tried getting into PubG Basic Training on Xbox, it will not let me whatsoever. I am spamming A. Ideas?

[vast vapor]

Hold A?

(#💬│general-chat message)

[ashen geode]

instead of ranting (which doesnt help with your problems) you could investigate the problem. do netstat to find out the server ip, then do trace route to see where the lag gets introduced

[ashen geode]

maybe just do what i explained and dont simply ignore it

i am not fixing your pc... read what i wrote

it said what you asked

ffs

if you dont know, then google it

i gave you the two relevant keywords to google

(and you ignored the first part again)

you asked what ip to use, and totally ignored that wrote what you should use for that, and now you fantasize about some steps you already did...

if you want help, then do your part and read the help

learn to help yourself

[lusty wedge]

Hi how can I solve this problem because it comes up in 90% of the matches and doesn't even let me go back

[ashen geode]

thats their website...

seems like its trash

#🤝│community-troubleshooting message

read it slowly.... seems like you still havent, even after telling you already at least twice

lol

you fortgot to delete your rants

you know, the same argument can be made the other way around, if the game runs fine for most people, and you have network lag, then something on your system might be bad

or your isp, or whatever...

but without investigation, you wont find out

[potent lily]

Talk to support

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[fleet crag]

I'm just getting constant stutter to the point it's unplayable was working perfect last week

[charred cargo]

ahhhh
i hv a problem
i cant hear any voice chat nor my team can hear mine (i can hear game audio just fine tho)
by in-game setting it soft my mic is working & sound is going thru
how do i fix it
i use boat rockerz 510

[south gazelle]

try to play with Cloudflare Warp #🤝│community-troubleshooting message
is not 100% guaranteed that will help

[south gazelle]

theres something about sound/mic posted by some moderator in the pinned message

[charred cargo]

i see.. i will go thru that..thx

[charred cargo]

hmm idid check it but i was abt a completely diff prob

im hving issue with voice chat

[south gazelle]

make sure the "ddefault mic" on windows recording device is the same that u use in-game
the same with audio device (not recording device)

[charred cargo]

yea i did checked that many time

[south gazelle]

so u can hear the game & voice chat
but they can't hear you??

[charred cargo]

i can only hear game

can't hear any voice chat at all

neither team comms nor mine

[south gazelle]

the game uses a different network to the chatvoice
could be some problem with this 🤔
try with some vpn or exitlag or cloudflareWarp or another network like from you mobile phone (4g 5g)

[charred cargo]

im using 5g(mobile

[south gazelle]

but do you have a wired network? (normal internet connection)

[charred cargo]

current no

recharege ended

[south gazelle]

i see
so try what i said about vpn
if is something about network...vpn should help with that

#🤝│community-troubleshooting message this is basicaly a free vpn

[charred cargo]

ok i will try that then

thx

[scarlet prairie]

i cant open hideout contraband for a week now

[safe quarry]

hello i want to ask if someone have this problem today my games feel really heavy but i have 150 fps

[grand pivot]

Hi

[charred cargo]

uff

my game is stuck in black screen during startup, but my pc didn't froze, i can use my mouse, keyboard etc just fine...just the game is show blank/black screen

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[charred cargo]

did the ntw framework

not working

[cold cobalt]

Console game crashes every other match with new update

[dense bramble]

Looks like support came through, the skin imprint is back in my inventory

[north pike]

hi, can someone help me with the navagio.sys blue screen

i can't play the game bc of that error

[tiny sonnet]

im playing squads with NO SQUAD

literally

[potent lily]

Not really something to troubleshoot

Aside from gettin a team together

[tiny sonnet]

mbmb

[potent lily]

There’s no need to boost your post it’s not buried

[north pike]

Îmi

Oki sorry

[potent lily]

If people can help they will if they can’t gotta go to support if you’ve tried everything in the pins

[north pike]

what folder do i add for exclusions

[void ferry]

Forget the Defender for a minute. Disabling the antivirus even temporary shouldnt be mendatory for any program ever!

Verify your game files within Steam/EpicGames first.
If that doesnt help you could try disableing core-isolation: https://www.reddit.com/r/PUBATTLEGROUNDS/comments/jopwnz/navagiosys_causing_bsod/

[livid notch]

Anyone else having trouble with the twitch drops? I haven't received the drops still so no key, chest, nameplate or spray. Says my account is connected and still nothing.

[south gazelle]

. thats the why sometimes i dnt like to help ppl
they only can see "defender = SECURITY"

[north pike]

i actually managed to make it work

thx itachi

[reef adder]

ΕU RANKED RIGHT NOW

UPDATE THE ANTICHEAT ASAP

ITS UNPLAYBLE

[chilly halo]

[regal vapor]

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[glad finch]

Hello guys am I the only one who has this problem ?

It says i completed the 8th season mission but never "complected" it ?

[vast vapor]

Should register as soon as the season mission is completed. Try restarting the game?

[glad finch]

It's been like this since last week

• i won more but didnt update

[vast vapor]

I would file a ticket with support then.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[glad finch]

thank you sir!

[zealous finch]

So, last few games I've gotten this on my screen when in combat, anyone know whts going on here?

[mild folio]

I've seen that a bunch of times too, usually for me it happens when I'm in an area with weather effects or near a building with possibly reflective surfaces. I knew I had seen it on maps besides new Vikendi