🤝│community-troubleshooting

[agile rose]

are you the dude smoking pot holding a monkey upside down reading things from fortune cookies?

[potent lily]

Just cause you don’t know phrases is not my problem. Don’t name alleged cheaters here, dm your buddies.

[scarlet brook]

I guess you have to contact support or wait for someone professional to help you

[unreal spoke]

any idea why everytime im playing, i get random freezes?

[potent lily]

Check the pins

[unreal spoke]

I've reintalled my whole windows, yet it still happens

I don't think reinstalling pubg will change anything at this point

[brisk socket]

verify game files

verify game files

[chilly rover]

fix your game it s crashing after 25.1 update

[vast vapor]

It's always crashing; what's new? 😅

[chilly rover]

no. i did not have crashes

[marble trail]

PUBG Always lag in my system .. pc spec are i7 4790k 4.00 GHz 4 core GTX 970 0C .. 16 GB RAM gddr3

I also contacted pubg support they always say to me we are sending a request to our dev team

but never get response back ...

[glass cosmos]

I mean, your system is just about recommended* requirements for the game 6 years ago, so I don't know what you're expecting 6 years later and loads of new updates and changes to the game.

[long knoll]

Possible your gpu is not keeping up

[viral monolith]

i got a black screen when launching any help

on epicgames

[vast vapor]

Please don't ping everyone. (It's impolite, and it doesn't work anyway.)

If someone can offer help, they will. Meanwhile, check the pinned messages for general troubleshooting steps.

[viral monolith]

got a black screen when launching any help on epicgames

[marble trail]

ok Sir 👍

[split sorrel]

guys .. every time after the match is finish going back to lobby taking so much time ... Sometimes it only works by pressing SHIFT+BACKSPACE+ENTER+SPACE. It didn't happen at first installed .. times goes by .. it started to happen ..

[raw lion]

@indigo elm @crimson cypress @crude jacinth optimise ur gameee its badddd its lagging on high end pcs on all high end pcs or hire me i know how to optimise

[livid delta]

bro the game just crash 7 times sequential like after a upgrade you guys was abble to break the game again?

[marble trail]

just Stop playing this game 😤 always lag and crashes .. Dev never listens to feedback..🤬

[regal vapor]

Want to work at KRAFTON? See our website for current job openings: https://krafton.com/careers/jobs/

[frail geode]

why im getting this Error someone can explain me?

[rocky socket]

Pubg, can you please look into my account that was perma banned yesterday for use of hacks/cheats (ign: Khluez)? please investigate this. I have never cheated/used hacks or any foreign third-party program. Help Please.

I have already submitted a ticket on the website. no response to emails.

[regal vapor]

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[potent lily]

You don’t own the car

[frail geode]

bro if i have 800crafting token so i can able to make it right?

[potent lily]

It’s a weird one tho to not be able to use it even if you do get it

[frail geode]

im so confused rn

[potent lily]

It says you don’t have the car, and even if you do get it you can’t use it.

[frail geode]

i bought battlepass if i cant use it so i want to refund it quick.!

[frail geode]

so how can i use it?

whats matters

[potent lily]

I don’t know it’s a weird one

[frail geode]

how can i figure out this problem?

[potent lily]

You can get the car eventually but not use that

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[frail geode]

dude what is that mean hahah

so weird

[potent lily]

All I can get from it is that’s an unusable item

I’ve never seen anything say you can’t use it even if you have the skin for it.

[frail geode]

yeah xD

i figure it rn

its a skin thats why i cant i need to get the vehicle first

i just figure out now i need to spend 1500tokens

[potent lily]

You do not own a vehicle skin for this option. Even if you acquire it, you will not be
able to craft or use it.

Idk

[frail geode]

we have to buy the third car first

then i can able to use it

i just figure out now bro 😄

[potent lily]

If you do please tag me

I’m intrigued

[obsidian shuttle]

@outer grail https://remotedesktop.google.com/access

[frail geode]

its just a skin of the car thats why i need the Assessto car

to apply on it

[potent lily]

But it’s saying even if you get the car you can’t use it

[frail geode]

oh yeah, PUBG admins will know this problem xD

[viral monolith]

i got a black screen when launching any help
on epicgames

i got a black screen when lauching on epic games any help please

[vast vapor]

Try the troubleshooting steps pinned in this channel; if those don't help, file a support ticket.

[viral monolith]

i have

[hollow raft]

trying to launch pubg from steam after doing a fresh install and it says running but wont launch the game

[patent sand]

my reputation level has been stuck at level 2 for a season+ the "current login count" always reads 0/7, but never goes up even tho im on a 14day login streak, is there a way to fix this?

[hot quail]

We have been killed by 2 bears, my mate & I, completely silent... impossible to predict there were bears...

[vast vapor]

https://pubg.ru/images/cdn/MjMwMg==/d0FSUHRZUWlXMg==.jpg

Bear cave locations

And they should have kind of a "trample/gallop" noise. If they don't, send a recording of it to support as a bug report.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[strange bramble]

My game has been stuttering I'm wondering if I upgrade to 16gb ddr4 ram would it play smoothly and stop the stutters? (gtx 1060 6gb, i5 7600, 8gb 2400mhz ram)

[scarlet brook]

It should.

https://youtu.be/MF9tVgL05Sg

@strange bramble

[long knoll]

Wow pubg lobby super bugged for me i log in and i have no sound affects from clicking tabs and i do my usual trick of doing training ground to fix it and it loads back into lobby with a black smokey background and going to different tabs in game brought sections of then back to the lobby.

Hopefully restarting the game fixes it

and i loaded back into the game and it loaded into the traning tab

i validated the files and it all cmae back good

okay so friend invite me to squad and my lobby went back to normal hopefully it stays working

[vast vapor]

What you're describing sounds like a PC issue - it's not fully loading the sound and graphics assets for some reason and then timing out on the operation. Possibly heat throttling, or another hardware fault? Did you check Task Manager to see what all is taking up CPU, memory, and disk operation and whether any of it is getting maxed out while this is happening in game?

[long knoll]

cpu is running fine

i mean the game was working just fine last night which is wierd

memory was fine as well

the only thing that was spiking in usage was the ethernet and i was suddenly getting slow lobby refresh as well

i think ill try and deal with this tomorrow

ty for the feed back @vast vapor

[scarlet brook]

even if the game did work on a different connection, how do i make it so that it works on the wifi im using right now?

[void ferry]

You probably got reported for something. Happens to the best. For some reason this is linked.

[weary notch]

why do i keep on matchmake into bot lobbys? even in squad with a friend

[frail geode]

u just need better cpu

[void ferry]

16gb are crucial. Its very possible that this could fix it. If not, then u made a worthwhile upgrade at least.

[raw lion]

It wont i tried everything and doesnt stop

[long knoll]

still having the same problem as last night with my lobby being bugged with a black smokey screen behind all the ui and when i refresh my lobby it ends up on the trainingg page. cpu memory and disk are all working in normal peramiters

trying a fresh install to see it it fixes it

its wierd the disk i have this game on wasnt even using 1% when i had the game in the lobby i mean it would spike if i moved tabs or refreshed lobby but other than that it would do nothing

did a fresh install still black screen then i got this gigantic error message saying that i had corrupted files and need to verify and to follow instruction on the website

[long knoll]

its weird that ive done all the training including the ai match but now it says that ive only done 8/10 of the ai matches bpubgg hates me right now

[long knoll]

i mean it only started a couple of days after the last maintaince server down time on the 8th i believe

[verbal geyser]

Is there cross progression? I saw I'm able to link my xbox account to my Krafton account and I think I had some cool stuff on my Xbox account from like 2019

[delicate fulcrum]

Happened after a match yesterday. Checked in now and it's still the same. Anyone else experiencing this?

[vast vapor]

Unfortunately, no.

[vast vapor]

You only need to do one of the 10 AI matches to progress. I still have 9 of the 10 left to play on my alt account, and I was able to finish all the objectives.

The wording on the requirements is a bit confusing in some spots.

[glossy niche]

How does after every update crash issues just get worse? Fix the damn game please. Stop putting new shit into it and fucking do something about the bugs and crashes

[balmy mauve]

STUCK HERE PLEASE ADVICE ADMIN

[vast vapor]

!bugs @balmy mauve - see below. Also, shouting isn't necessary.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[wanton badger]

not receiving my twitch drops I have linked my krafton and steam accounts

[vast vapor]

Steam is irrelevant for Twitch drops. Make sure your Twitch account is linked to Krafton. If it is, then unlink & relink, and that should fix it. (Also, sometimes the drops take a few hours or a day or two to appear.)

[cerulean saddle]

my game crushes 4th time in a row wth

[verbal crane]

GETTING STUCK ON CONNECTING

PLEASE HELP

[vast vapor]

@verbal crane No need to shout. Check the pinned messages in this channel for basic troubleshooting steps.

[vast vapor]

"crash" not "crush".

See the pins.

[cerulean saddle]

this is what i get

i dont speak good english sorry

[glass drift]

The game crushes me every day what do you mean 😭 floor pov #deadgang

[glass drift]

have you verified game files in steam?

[cerulean saddle]

how to do?

[glass drift]

Right click the game and click properties

Verify integrity of game files

[cerulean saddle]

no help

i play game today and after i restart pc and now crash

[glass drift]

restarted pc yet?

[cerulean saddle]

i need to restart now>

?*

[glass drift]

If you haven't yet then you should try it. Then check the pinned messages, lots of resources there ^-^

[cerulean saddle]

thank you i will try

[scarlet brook]

Same here

[verbal crane]

any way to get best performance of you pc for pubg

?

[woven umbra]

anyone know how to fix?

tried restarting pc, reinstalling pubg and opening with admin

[ocean holly]

My pc gets so hot when i run pubg nowa days... any got a solution?

[long knoll]

Open tower case vacuum everything leave tower case open stick a decent fan blowing on in. Go from there

Are you fan cooled or water cooled

How long ago was it that you replaced the heat sink paste stuff that goes under the cpu

Old paste could cause over heating as well

Older cooling fans could probably do that as well the older they are the harder they have to work to do their job so they can get toasty

[fallow gyro]

My game just opens and closes can anyone help me?

[slim mason]

i complained about it the day update came

and it got fixed for me after 3-4 days

[slim mason]

if u r using nvidia graphics card，download the latest drivers for it

[slim mason]

throw in some extra fans and move the exhaust of the pc away from u

[livid delta]

one more but different this time and the drives are up to date

[livid delta]

FOR YOU GUYS THAT DIDNT BELIEVE ABOUT THE 7 TIMES IN A ROLL

[livid delta]

AGAIN

[hallow socket]

after the update, my game is messed up. anti-aliasing at ultra. still getting jagged lines. cannot see enemies beyond some distance, this is very irritating. tried reinstalling the game. no result. please help.

[devout mesa]

Can you check if the Render Scale is set to 100 and not 80?

[scarlet brook]

Exact same issue here

[scarlet brook]

@devout mesa any idea?

[devout mesa]

If the test was conclusive with an alternative internet connection, have you tried to reboot your router by any chance?

I don't have enough technical background in order to fully support your issue by myself, but if it was working fine with a different internet connection than your usual, it may be somewhat related to your router.

[scarlet brook]

Thanks for your help

[long knoll]

Im still having the problem of having the lobby ui being messed up i have all the tabs and clickable stuff visible but in stead of my character i have a black screen behind the ui. And if i move to any other section of the lobby menu like career customization hideout or anything it leaves afterimages behind in main lobby as well on boot up of game it puts me in the training mode tab. Im hoping that its just a bug cause it only started doing this a few days after the last patch/update

So i know your pain of pubg being a pain in the butt @livid delta

[ocean holly]

ty!

[long knoll]

Np

[ocean holly]

thanks bri

[cerulean saddle]

i have same problem

[marble stone]

Same for me

[marble stone]

Whats your GPU?

[marble stone]

I think the AA breaking might be happening when watching the deathcam and spectating afterwards again, not sure yet

[blazing sky]

did anyone fix this issue

[potent lily]

@blazing sky attempting to tag everyone won’t help you. Patience is key

[pulsar rune]

Mines been doing the same thing since the update. reinstalling didnt fix it for me. Is yours still broken?

[heady sedge]

Hey, if anyone has a new Ryzen 7000 CPU & the game crashes due to a graphics card timeout - I recommend you disable the overclocking setting in your bios if enabled or set it to automatic.

This has helped with me

[tender salmon]

Hey Team - has anyone receeived this error?

have tried the Steam platform + the Epic Games platform.

i don't have any virus protection on / haven't played PUBG in years

[woven umbra]

im getting the exact same. what windows version are you running?

[tender salmon]

Edition Windows 11 Pro Insider Preview
Version 23H2
Installed on ‎8/‎13/‎2023
OS build 25926.1000
Experience Windows Feature Experience Pack 1000.25926.1000.0

[woven umbra]

i got the same build. it could be that causing it

happened after i got insider

[tender salmon]

Since i can't just back out of the insider program... what's the fix?

[woven umbra]

so i cba to reinstall a clean windows, so in windows update>windows inside program i have queued for unenrollment, so whenever a bigger update of windows comes i can continue on the release channel

but if you really want to play pubg, fastest fix would probably just a clean windows install

[tender salmon]

lame. yeah, that's exactly what i did

but how can we confirm that it's Windows 11 Insider Preview that's causing this?

[woven umbra]

idk, made a support ticket yesterday just waiting for a response. im just adding two together as you got the same error as me and we got the exact same windows build

[woven umbra]

ill lyk if i come over a solution that wont require reinstalling windows

[balmy cape]

Can someone please tell me why is pugb not runing well in my laptop Nitro 5 i5 8300H 16gb ram GTX 1050 ?

[livid delta]

NICE

[tender salmon]

yes please! you rock

[toxic beacon]

Because the game needed more time in testing and was rushed. Too much stupid garbage tonight which should never happen.

[outer grail]

Yeah no

[outer grail]

Have you played pubg on it in the past? Or is this one of the first times you’ve played it

[pulsar kraken]

EVERY 5 MINUTES. NOW DONT SAY MY INTERNET IS BAD BECAUSE EVERTHING IS FINE

[marble stone]

Watching the deathcam now breaks Anti Aliasing for me, reproducable bug.

Guess I wont watch my deathcam for a while

GG

[pulsar kraken]

Nope

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[hallow socket]

no its not deathcam. for me it is whole game. The render scale is 120. antialiasing ultra.. still jagged lines on edges of objects. i cannot spot enemies beyond certain distance. It was fine before aston martin update, My teammates are thinking I'm playing bad....lol.. i have rtx 3060

[marble stone]

For me it is fixed when restarting the game, it comes after each deathcam though.

I mean it is a known bug from the replay, when you pause it and then use the timeline to go forward or backwards. But having it after the deathcam is new. I suppose it has something to do with the new being able to spectate after deathcam feature.

[lofty river]

someone help me?

[vast vapor]

(Send in the report it asks for, too, when you get that popup.)

[glass drift]

it has done this since forever

[woven umbra]

what windows build you running?

[nocturne sun]

I had the same for a while. Restart your router, use a wired connection, flush Windows network cache, and turn off any VPNs

[lofty river]

W 11 insider priview

[woven umbra]

me and one other ive seen got the same build and same error message

[lofty river]

so, how to fix it

[woven umbra]

only obvious fix is to reinstall windows on a stable build. havent found any other fix yet

[lofty river]

okay, at that time I used W11 Insider because I had to play AC Valhala
seems to have to go back, there are many ways that I tried

[thin jacinth]

is there away to get my xbox stuff onto my pc

[tender salmon]

did support get back to you yet?

[woven umbra]

nah not yet

[south coyote]

after every game I am stuck on PUBG battlegrounds screen from 30-60 sec. it is really annoying, tried multiple fixes, reinstalled the game, etc. but nothing helped. any1 with same issue ?

[lofty river]

yeah im back

[woven umbra]

yeah i just ended up going back as well and pubg works now

[lofty river]

yeh solved

tqtq

[vast vapor]

Unfortunately, no. Separate platforms / accounts.

[tender salmon]

@woven umbra @lofty river -- how did y'all downgrade? did you lose data by rolling back?

[lofty river]

Lose all data
i have a little data privet
This make to easy backup

[tender salmon]

makes sense. so lame :/

[woven umbra]

i only ended up losing data on the disk i got windows on. my two other disks kept their files and games, so I only needed to get steam to recognize those games

[pulsar kraken]

trash game... this thing happeneing daily

I AM REALLY FRUSTATED

I NEED MY K/D BACK

DUE TO THIS

just see again

[pulsar kraken]

IN 1 GAME I DISCONNECTED LIKE 5 TIMES

DEVS?

[rain grotto]

Why can I not play squad random maps? Matchmaking never completes but Miramar works

[heady sedge]

https://www.reddit.com/r/AMDHelp/comments/10zow6u/amd_driver_timeout_error_with_a_second_monitor/?utm_source=share&utm_medium=ios_app&utm_name=ioscss&utm_content=1&utm_term=1

[vast vapor]

Notify @devout mesa via DMs - he's been tracking this issue. It was supposed to have been fixed already, so it will help if you give him detailed info.

[pine pawn]

I tried almost all modes, failed matchmaking

[glass cosmos]

Is match making taking forever for anyone else?

[undone orbit]

yup even though they said it was fixed. its still not....

[proven tundra]

@worldly harness que issues still not resolved NA PC FPP Squads

[potent lily]

You’ve not tagged anyone just message Kruskay the info they need IGN +platform, game mode queued, region #💬│general-chat message

[vast vapor]

Admin is not a Krafton employee.

[proven tundra]

I would
hope that if they are an Admin of Kraftons pubg server that they would in fact be able to pass that information on to Krafton

[robust pond]

are we having queue issues? 5 min wait?

[vast vapor]

They're not an admin. They don't have an admin role. Sorry if that is confusing - probably we should have them change their name. But in any case, pinging random person is not going to get you the person you want. :-)

[robust pond]

?

[balmy tiger]

anyone know why, starting this week, I'm frequently getting "throwables not available" when I'm pressing my throwables wheel hot key?

[empty apex]

Where is bug reporting?

Is this the right channel?

https://medal.tv/games/pubg/clips/1phKuf0MOWv7m1/d1337Fxq8JgJ?invite=cr-MSw5WHosNjU2OTk0Niw

pls fix

[potent lily]

There is none

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[potent lily]

Follow the link that was in my reply before.

[muted hedge]

Is there any action going on towards that drone glitch? I've lost like 30-40 solo games because of that

[potent lily]

What drone glitch?

[muted hedge]

When I exit drone, my weapons keep firing automatically until I run out of ammo. It's totally random. Happens 4-5 times everyday

[potent lily]

Have you made a support ticket?

[muted hedge]

@potent lily Yeah I did a few days ago. They said we will take action. But this glitch is present for so long, like almost a year now But why it's still not fixed

[potent lily]

Gotcha, I know for some it doesn’t happen and they may be the majority when it comes to these issues. I think a couple (?) have found a work around

Iirc

[muted hedge]

So what resolution can I expect for this? Or I will have to play like that

[potent lily]

Bro I wish I knew.

[scarlet brook]

It's just a random dude named admin

[vast vapor]

#🎺│service-announcements

They're still working on it.

[fierce veldt]

getting this in Aus too.

[narrow breach]

someone in a related post said that he disabled action queuing and that prevented this for him. try your luck if that works for you.

[vernal gazelle]

anyone else have the bug where you can't see your friends list? I think mine happened when the friends thing got fixed

[timid forge]

Guys after changing to low settings my game still looks high and blur

[proven tundra]

my bad, in my server @ Admin gets you a list of admins to contact

[wet sluice]

too complex for this server, maybe...

[mint marsh]

Anybody else not getting credits when opening crates? like i just opened 4 crates
I started at 365 credits and i got 5-5-5-15 and still at 365

[potent lily]

No, we had the moderator ping for a while but then people would just use it constantly for literally nothing on top of spam.

Just ping the people listed in purple for Mods if there is an issue. Reminder: we are not support. Report your bugs to them.

[golden panther]

Hi everyone, after this latest update, I always get kicked out of a game for unusual pattern, anyone experienced this? I am not using macros, other software, fresh from restart, start pubg.

[rugged isle]

The voive chat in Egypt has a problem and we cannot communicate with friends. We open the voice chat and it appears that it is open, but no one can be heard and no one in the team can hear you.. Can you review the problem and then solve it as soon as possible?

[nocturne sun]

VOIP is blocked in Egypt. You would need to use a VPN whilst playing to use in-game voice

[rugged isle]

what the best vpn to use it and not stopped after more dayes

[scarlet brook]

Fix your game it keeps crashing

[scarlet brook]

Verify integrity of files from steam

[errant knoll]

Hello everyone.

I played pubg since it released, on weaker systems too, not well, but playable like.

Now when i downloaded it again, it just doesnt work almost. at the start of the game i need to change my cpu priority to low and back so my mouse isnt laggy, and then in games it freezes whenever i hit the ground for 20 seconds, and then sometimes, usually , when a player gets in my vicinity or anything, but it could be random.

It just freezes for 20 or so seconds so many times i cannot even play the game.

Anyone had this issue and know how to solve it? :))))) i tried everything i found on youtube regarding this problem.

[noble burrow]

hey guys, is anyone else having issues with finding arcade games on OC servers? game just loads empty and then freezes after e few minuites

[wind swift]

Does anyone have an idea why PUBG always freezes on the first loading? can't kill the process through task manager and can't restart either unless I press the restart button physically on the case, after that, it loads just fine and never freezes. Doesn't happen with any other games

[long knoll]

I think i fixed my lobby ui bug with the black screen behind the lobby ui. I did a true clean install of pubg which didnt work then updated gpu which didnt work. I got a little frustrated and was just scolling through the customize section and i went to the lobby sub-section and decided to change my background car from the uaz to the buggy for giggles and low and freaking behold i go back to lobby and no black screen my character is there the car is there i can see my character dancing when i give the command. I refresh lobby and also restart the game and hot diggity dog both time my character is back where she belongs

Hopefully she stays put permanently next time i launch the game

[vast vapor]

That's not an "unusual pattern" notice; that's saying that the anti-cheat isn't working right. See the pinned messages for how to do a clean reinstall to remove all the possibly corrupted files before the fresh reinstall. If that doesn't work, you'll need to contact support.

[vast vapor]

Nice; thanks for sharing your workaround. Maybe it will help others.

[long knoll]

Pray to the pubg gods that it stays fixed

I will be most peeved it it hoes back the black screen of doom

Though im just super glad that its back to normal right now

[karmic ridge]

ANyone else having packett loss since the update?

[cerulean prism]

no bro

[compact musk]

@everyone anybody lagging?

[vast vapor]

Don't ping everyone, please.

(It's bad manners, especially on a server with over 100,000 members.) Not that it works anyway. 😹

[viscid cobalt]

hi, I can't find match in PUBG , and if I Join someone's lobby then even they can't find a match ..
I tried restarting, reinstalling , nothing worked
I can't start ; Ranked, Normal, TPP Casuals.
any help?

[compact musk]

sorry sir

[buoyant marten]

someone help me?

[regal vapor]

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[proper siren]

so daily check in ends in 3 hours 14 minutes.. why am i not able to get the following day XD

sus

[potent lily]

You started late

[proper siren]

<.< nah

the count down just was broken XD

[potent lily]

You cut it real close, couldn’t be me.

[proper siren]

Yeah it was weird because I could see that I was applicable for it however just the timer was wonky near the end there 😅

[potent lily]

As soon as those events come I get on em just in case shit fucks up.

[steep burrow]

Anyone else experiencing mouse input lag / small stuttering which makes shooting & spray control harder?
This started in July, PUBG is the only game with these issues.
GPU: RTX 3070
CPU: Ryzen 5600x

[weary notch]

is there a way to fixed lobby bug? it shows my friends in match but in fact my friend is not even online

[chilly rover]

it s always in this game

[thin chasm]

its cause of the game ur not the only one.... xD

[pulsar kraken]

Always this trash game

[steep burrow]

well i get it, been playing since release but sometimes people have fixes.

[rugged isle]

Lots and lots of hackers are spread in the normal game system and ranking mode.. We hope to see a quick update of this farce

[chilly rover]

it`s unreal

[tight peak]

how to fix this workshop doesnt work?

[vast vapor]

For something like that, usually it's Settings > Restart Lobby.

The control failed to load or something.

[tight peak]

I did that and didn't work

Somehow it's working now tho

[hearty palm]

Is anyone else having this problem with the game crashing after the newest update?

[strange bison]

yo, i bought a new monitor a day ago, its 3440x1440, my game keeps not showing in fullscreen, its always got blach borders... does pubg not support WQHD, or what am i doing wrong?

[viscid cobalt]

hi, I can't find a match in PUBG , and if I Join someone's lobby then even they can't find a match ..
I tried restarting, reinstalling , nothing worked
I can't start ; Ranked, Normal, TPP Casuals.
any help?
I can find a match if I switch accounts.

[regal vapor]

Find troubleshooting tips here:
https://support.pubg.com/hc/en-us

[granite stag]

why my drops not running? i have been watch streamers with drops enabled for about 4 hours++

[chilly rover]

Your cpu is not good for pubg , you need 5800x3d

[wet sluice]

cpu is fine. its the game. i play with a 5500 and its fine

[steep burrow]

wow, you know in games like pubg never blame the parts and i know 3d gives hella fps boost but my fps is fine.

well if i can't find real answers here i better look elsewhere, seems this channel is dead and nobody gets answers here.

[blazing sky]

guys i take pubg files copy and when i paste again steam cant read the files and downlouding from begining

[vast vapor]

Are you trying to move the property installation to a different drive or something? You have to do that using the tool in steam, not an external tool like file explorer.

[vast vapor]

Could you please reiterate the issue you're having, and whether you have followed the troubleshooting steps in the pinned messages in this channel?

[plush wave]

the bug is still there that you get the turquoise one

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[plush wave]

[fierce veldt]

why do i keep getting these when i don't have any interruptions in the game?

[vast vapor]

New bug introduced in the last update. I'm seeing those too, almost every time I get a win.

Consider reporting it to support.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[wintry sorrel]

they considered that is not a win in their book...

😂

[still girder]

Game crahing: Unknown crash
Game and discord crashed out of a sudden.
Any fix?

[vast vapor]

Start with the pinned messages here.

[still girder]

Bet

[faint hawk]

can someone help me understand Krafton ID?

cuz i have played this game in the past

and i still have the equipment IG

but when i try to login to a Krafton acc

by steam

it says i have to create one

[vast vapor]

Steam and Krafton are different accounts. You have to create one of each and then link them.

(Well, you don't have to, but it enables certain rewards.)

[faint hawk]

rly?

damn

[vast vapor]

Yep. You can play PUBG with just the Steam account.

[cerulean otter]

Does anyone know why the game takes forever to load in to? When i start up the game it takes like 2-3min. And all the pictures are so slow to load aswell. I just installed a new mobo and cpu. So i have a fresh install of windows 11

And its the same when a game is over. Im just stuck in there

Also when i reload the lobby

[rugged portal]

Please fix high ping servers since yesterday. Around 40ms to 90ms on all matches when it's usually around 10 to 20.
Desync over desync on games

[timid forge]

I need help, at city’s i got like 50-60fps but on other places i got like 140-160 how do i fix it i already tweak my whole pc,
On reddit they told me to use DX 11 Enhanted or something like that
My specs:
I5-7500
Rtx 2060
16gb ram

PUBG make DX 11 Performance for real

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[wanton heart]

Came back to pubg after a long time, seeing that there are some twitch drops - but for some reason, i got some of them but others didnt show up.
I didnt get these Stuff with the Fishhat and Jersey Top only had a couple of the drops, didnt watched long enough for all of them.
I got everything from the ones that are live right now.
And i also got some of the prime stuff. So my account should be linked correctly, but why am i missing some of the first ones then?

Is there a way to fix the ones i didnt get?

[potent lily]

Are you missing ones you didn’t claim?

[wanton heart]

no i claimed all.
but im missing 3 ones from the last campaing and i already claimed these.

sry for my bad english

[vast vapor]

The recent Twitch drops were available two at a time for a specific period of time. If you started the viewing after the end date, there's no way to get those. But if you watched for the 2 hours for an item and clicked to claim it, and it isn't showing up, take screen shots showing evidence of the problem and send them to support.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[wanton heart]

understood, thank you.

any advice which "issue" i should select when filling out the support ticket?

[vast vapor]

I don't think it matters that much; just make your best guess.

[wanton heart]

ok, thanks again.

[tight peak]

It happens to my friend as well it's been happening just after Aston Martin update probably a windows 11 specific issue coz it doesn't happen to me whose using win10

[surreal steppe]

hello all, i recently moved from console to pc, and have had no chance to play or hone in my settings, i don't use my main pc for gaming but i use my laptop for it, what graphical settings would maintain a framerate above 100 on a gtx 1650 and i5-12450h? also what general settings should i change (keybinds, audio, crosshair)? thanks in advanced! vexx-

[stiff gull]

My Pubg Crashes a lot even though it's running on optimised settings

Specs - R7 3700x , RTX 2070S, 32GB Ram, 1TB SSD( Game On Thid Drive Have Other Drives Also), 1080P Moitor.

[surreal steppe]

i am running windows 11 and i am running off a m.2 ssd and seem to load in within 20 seconds, so i see where you are coming from.

[stiff gull]

the Game is running on DX11, optimized Mid And High Settings FullScreen.

[surreal steppe]

mechanical hard drives can cause stuttering if they are running at slower speeds.

[stiff gull]

Nah it's on SSD, and the game not stuttring or Slow, It just crashes randomly

Also it's a fresh install, i recently reinstalled my windows ( Downgraded From 11 to 10 due to issues), so non of the data was carried over even for other files which are not related to OS

i made sure it's a complete data wipe after downgrading

[surreal steppe]

have you had issues with steam in the past?

[tight peak]

It's a game bug buddy nothing to do with hard drive

[surreal steppe]

i am your buddy?

[stiff gull]

Issues with steam in the sense ?

[surreal steppe]

like with other games

[stiff gull]

Nope

[surreal steppe]

mhm

i don't have crashes but i have had dll errors

and driver crashes, but a driver upgrade fixed that.

[tight peak]

I digress

[still girder]

didnt worked :/

[scarlet brook]

Crash issue still not fixed

Been more than a month

[void ferry]

when the lobby/stats wont load after a match, try this (found on reddit):
press backspace ->screen turns dark
press shift+backspace ->returns into loading screen
repeat this 3 times! always works. Sadly this is the only workaround i found.

[dusty oracle]

help pls

[long knoll]

Ive had this happen before to me all i did was just verify files and start the game back up

Whatever antivirus your using can cause problems like. Try playing pubg with your antivirus temporarily turned off to see if you have any problems. So long as your not internet surfing or downloading anything you should be safe while the antivirus is off

[glossy wolf]

someone help me plz

[vast vapor]

Start with the pinned messages here.

[dusty oracle]

I did what you say, but it doesn't work

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[outer shard]

Anyone else have smoke bug and a bug that you freeze for a sec after exit a car?

wasnt there before

[regal spindle]

anyone know how to fix slow loading after a game back to lobby

[kindred sentinel]

since like 2 or 3 updates ago i cant hear shit regarding steps is that just on me ?

[frail summit]

Hi all , i downloaded pubg from epic games and i am facing problem, 'fail to authenticate from external provider' please help

[viral monolith]

i have an FPS problem on PUBG even with all the graphics at very low, but on other games my FPS is amazing with graphics at max
i do not know how to fix it . . .

[terse tartan]

stuck at initializing

[viral monolith]

when i am in the lobby i get over 100 FPS and the game is utilizing 90% of my graphics card but in a match i only get 50 to 60fps with large fluctuation and is only utilising 40 to 50% of my graphics card

[void crane]

https://imgurl.ir/uploads/d347002_EORO.png

[wintry sorrel]

corrupted files.

[void crane]

verify files

I did it, but it says the same thing

[void crane]

uninstall??

[wintry sorrel]

yeah try that

[wintry sorrel]

turn off anti virus as well

[void crane]

ok tnx

[rugged portal]

You can cap FPS in the lobby to 60 in settings

[raw lion]

Pubg started crashing after the update

[quiet bloom]

Same to me, got two crashes today

[raw lion]

Bruh same

To me it never crashed before

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[late wave]

anyone can help me? stuck loading

[late wave]

same problem stuck loading

[late wave]

@terse tartan hi did you fix the stuck initializing? I have same problem

[junior yacht]

My in-game squad/duo voice chat has been super broken in the recent months.

Has anyone else been experiencing this?

[rugged portal]

Many times when I'm leaving the drone, the assault rifle i'm taking is riffling automatically without any mouse action from me

[outer grail]

How would you describe “super broken”

[nocturne sun]

shooting? i had a bug yesterday where every time i swapped weapon or reloaded, my AUG would shoot 1 bullet. EXTREMELY annoying and only went back to normal after I got knocked

[rugged portal]

Yes shooting. I'm using the drone, leaving it, take my weapon and my weapon start to shoot non stop until I swap it again or I left click

[twilit kindle]

does someone have a fix for this? I have tried verifying and redownloading the game... still the same ...

[potent lily]

!rule2 @rugged isle don’t post in multiple channels.

[regal vapor]

No spam. This includes tagging people repeatedly or unnecessarily.
Please see #📋│welcome-and-rules

[junior yacht]

The VC ability just simply stops working, cuts in and out. Sometimes just doesn't work at all.

Would this be internet or file related?

[outer grail]

Hmmm

Are you sure your mic is working properly?

[rugged portal]

Ok it seems that it will be fixed in the next update

[karmic sigil]

can anyone help me fix my pubg? it crashes every single day and i dont know how to fix it. i updated all the drivers and verified the game files and it still does it. i have a 4070ti and i7-13700k the game runs really smooth when i play but it will eventually freeze and i have to close and reopen

[vast vapor]

Try the steps in the pinned messages here.

[south gazelle]

pubg is stupid in memory..so make sure do you have RezibleBAR enabled (BIOS) | no ram overclocked (XMP is fine)
use DX11 or DX11 Enhanced (dx12 is poop and broken on PUBG)
there's some Win10/11 config related to the "mitigatios" security but i'll not mention 'cause is "SECURITY" so google it about 👌

[vast vapor]

Not a "trouble" issue needing troubleshooting. Try #📸│clips-and-pics or #💬│general-chat. :)

[drowsy sphinx]

Anyone having queing issues, I wanted to start TDM queue, it just goes indefinetely and I cannot cancel it, when I restart lobby or even the whole game, the queue imidiatelly starts up again

[young current]

already updated in steam and this appears, even after rebooting.

[young current]

problem solved.

[fast grotto]

What resolved it

[rare girder]

Please how can i recover my account؟؟

Hello, it was not my reason for deliberately killing my friends in the team, it was first because they killed me and they treated me, and then they were shooting behind my back and I tried to defend myself from them and I killed them, please follow up on the matter and return my account kindly

[karmic sigil]

Ty

[fast grotto]

You team killed now are dealing with the consequences unfortunately you should be un banned when it expires

[lone vessel]

hello, my game is crashing (it freezes) everytime I get a kill

[inner rune]

Same problem! (( after the last update ))

[odd delta]

Confirming problem above. It’s started yesterday to me. I get a kill, see this at killfeed and game freezes.

[leaden mantle]

Hello, my game is crashing and crashing every time when I launch her, I tried everything. Can someone help?

Everytime when I start the game after 1 min it is unknown crash

and our engeneers will look into this problem

couple days all same

[lone vessel]

exactly. as soon as the kill is in the killfeed, the game freezes. Only possibility is Ctrl+Alt+Sup and kill the TlsGame process...

[modern ivy]

Keeps happening whenever i enter a Bluebomb rush game

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[fierce veldt]

is anyone else getting game freeze on Frag Kills?

[odd delta]

It seems to be fixed.

[leaden mantle]

Is anyone else getting crash after 30 second of entering game

I have a problem, my game crashed every time when I enter it, after like 30 sec

couple days all same

[woven pier]

delete and reinstall, if that fails, reset your firewall settings. if that fails, check for driver updates for your GPU and all that, if that fails, disable AV software

if that fails, run steam as admin and launch pubg as admin

those are the only things i can think of

[vast vapor]

See the pinned messages in this channel.

[rugged isle]

every match game do that

[slender isle]

Two games in casual mode and twice the game freezes. After killing the process and reopening the game it won't let me reconnect to the game and gives me a Battleye: Query Timeout error.

[tawdry pendant]

？

It’s that cheat or bug

[regal vapor]

The in-game replay system recreates a match based on compressed saved game data; it is not a video recording. Because of this, it is not always entirely accurate. The reticles in particular often do not accurately show exactly where weapons were pointing, even though the damage location itself is recorded just as it happened in the game.

Bear in mind too that skillful players often aim with their center dot before quickly going into ADS and firing right after, to increase bullet accuracy over simply hip-firing. The animation of the scope view coming up can make it look like the player's aim is snapping onto the target when their center dot is actually already on target.

Although the replay is not an exact replica of the match, it does show player positioning, facing, and movement reasonably well. And it makes for some neat cinematics that you can export and use to make videos for sites such as YouTube.

[vast vapor]

So, yeah... buggy replay system; probably not a cheater.

[tawdry pendant]

Well idk he killed me without seeing him

[vast vapor]

If you slow down the replay, you can see that he catches sight of you in the doorway as he goes past, then he flips back into the doorway and shoots you. Of course, the replay makes it look like he's shooting after he passes the doorway, but that's likely not an accurate recreation of what exactly happened.

[tawdry pendant]

No I’m not talking about the replay

I mean when I’m in the game

Is like he’s shooting me behind walls

So the first time I though is cheater

Now I feel like he just lucky

[vast vapor]

Understood; it can be like that sometimes (especially with some latency/lag).

[vast vapor]

This is the troubleshooting channel.

[winter charm]

hi again! I still haven't launched my first game because I would like to configure the controls the way I want first, and I have a problem where half of the time, when I set a key by pressing it, it doesn't change anything.

for example here, I would like to set the melee weapon to the key "3", but I can't

and this is the case for a lot of keys

[strange quarry]

I just got PUBG, how I can change it so I can zoom in with one right click instead of 2? Clicking it twise is extremely annoying and slow

[wet sluice]

you can set ADS to hold instead of toggle

[strange quarry]

Thats not the problem, I have to press it twice real quick to go into scope

[wet sluice]

is your mouse broken? double clicking?

[undone orbit]

if i could get some help please.

in my gameplay settings i turn ON my "auto equip attachments from inventory"
i hit save, i even click the save settings to cloud button, then when i tab over to another settings tab, it puts it right back to disabled. how do i fix this?
PLEASE TAG ME when you respond, thank you in advance

[outer grail]

Is this a recurring issue? Have you restarted the game or anything since this happened

[undone orbit]

its been like this for a few months, im just now getting to fix it. i have restarted the game, i have uninstalled it, cleared everything, and reinstalled the game and its still the same.

[outer grail]

Huh…

That’s a very small setting to be causing such an issue

If all that is true then sadly I don’t know what to tell you

Contact support

[undone orbit]

wdym "if its true"?

where do i go to contact support?

[outer grail]

If you really have restarted and completely reinstalled then I don’t know what could be causing it to automatically revert settings

Try the pubg website for support

[vast vapor]

@undone orbit Do other settings revert as well? Or just this one? If other settings also revert, I'm wondering if it might be a Windows issue with permissions on the file / folder where PUBG is trying to save the settings locally. (That might not be it, but I'm just giving you the ideas the come to mind.)

I'm presuming you click "Apply" to apply the changes after changing the setting. If you close the menu and then go right back in, is the switch still set, or does it revert immediately?

Probably won't help, but after changing the setting you could try using the button to save your settings to the cloud; that shouldn't make a difference, but it's another thing. And if it still reverts, see if you can load the settings from the cloud and check whether the restored settings are correct.

[undone orbit]

its only for this setting. all the others stay to watever i change them to.

i click apply yes. and then if i close the menu and open it again, its put back to disable.

i also DO use the save to cloud button, yes. and it doesnt work either. ill switch it to on, then load the saved one and its still disabled.

[vast vapor]

That's pretty bizarre. Yeah; probably getting support to help you (and being persistent with them when they're not helping solve the problem in the first few emails) is the last resort here.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[undone orbit]

yea a buddy of mine has the same issue but with voice activity changing on its own.
its just annoying at this point.
thank you ill get in touch with their support

[split sorrel]

Why going back to lobby in every match always takes a long time ? Is this fixed yet ?

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[viral monolith]

I been pressing page up and down when spectating and it wont allow me to switch between players.

[tidal topaz]

LOL

[stoic ledge]

Hey what do i do when my pubg is stuttering so much on DUOS and SQUADS FPP

i been having this problem for almost 3 weeks

[shrewd oriole]

Where to get ammo in pubg pc training ground?

[wintry sorrel]

Look above the mini map. Press that key on the keyboard to open Spawn tool

[wet sluice]

im glad that in the next patch we can change that to other keybind

[waxen yacht]

does my game just not want to boot

it freezes on the grey screen before the intializing page then crashed

crashes

every time

[shrewd oriole]

How to mark aimed location in pubg pc?

[shrewd oriole]

Use goodbyedpi

[vast vapor]

F3 or mouse wheel button - check in your keybinds to see what key(s) it's assigned to.

[tall hornet]

C:\windows\system32\jscript.dll /grant administrators:F. after appling the comand

[wet sluice]

on windows 11 the game launchs minimized, on windows 10 it launchs correctly, is this a windows 11 bug ? or am i the only one having this issue?

[rugged isle]

what is that 😂

[fast grotto]

Krafton always says players are dropping into the battlegrounds

[agile dome]

are those lootable when i cant claim drone?

[dusty river]

a friend of mine got into 8-person squads this morning, having no idea what's going on. Anyway, he went on killing one guy from 'the team' because there was ZERO indication he's from the same team (like the nickname above, icon on the minimap, etc.). Only then, he got the notification for friendly fire.

but that's not the worst, the guy (nickname Danlok) got banned for a week for that? that is ridicolous.

[vast vapor]

Have him appeal to Support with that explanation (and video if possible - maybe it will show the missing tag on the replay). They should be able to reinstate him since this is due to a big (and obvious) bug from the update. (Even the screen shot should be pretty convincing.)

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vast vapor]

Not unless you can parachute accurately and vault into the opening.

[jade grotto]

Hello, i have an play PUBG on a 1440p monitor with low settings (exept textures on medium) and i run a 3080 with a 5600x and 16gb of ram.
But my game only runs at 120-140fps. Sometime it peaks randomly to the 240 i expect but not often. i have no thermal issues and i'm running on dx11 enchanced..
Does anyone can help me with that?

[vast vapor]

They say to try regular dx11 (remove the enhanced); people seem to have better luck with that config.

[jade grotto]

okay thanks

[short tangle]

Can't get PUBG to load, spent an hour trouble shooting to no avail. Disabled and enabled virtualization, that didn't work either. Haven't tried reinstalling but looking for other troubleshooting steps before giving that a shot.

I did notice when disabled virtualization in bios the "MHV" possible cause went away.

[vast vapor]

Try clean reinstall (see pins in this channel).

[tawdry pecan]

anyone here experience random screen freeze in-game? so annoying i have high end pc.

[short tangle]

That wasn't the problem and would have been a waste of time. Turns out the issue is that I'm on an insider version of windows and battleye seems to be incompatible with it. Several people on this very server were talking about this issue since August 16th and it seems like it still hasn't been resolved considering I encountered it.

[vast vapor]

Thanks for the update.

[short tangle]

Head's up, a clean install should be often used as a last resort especially for users with limited bandwidth and data caps. Would recommend trying other troubleshooting steps beforehand, and honestly recommending a clean install is just a lazy way of dealing with an issue. And like in my case could be a complete waste of time and data download.

[vast vapor]

There's no need to be rude; it's often the correct troubleshooting step and specifically recommended by the PUBG website. I'm not an expert nor paid to provide you with free tech support. Check the channel history and pinned messages next time, and bring it up in DMs if you have complaints.

[regal vapor]

Be friendly, polite and respectful to everyone on this server. No harassment, abuse, hate, threats or discriminatory behavior of any kind, even as a joke.
Please see #📋│welcome-and-rules

[short tangle]

I don't think that was rude at all, it was valid constructive feedback. Though I understand that not everyone handles criticism well. I only mention it because you're a moderator and such people are more likely to take your word into action.

Yes, it often is a correct troubleshooting step but when it isn't, it's a massive waste of time.

[vast vapor]

Calling people lazy is rude. You're welcome to offer advice, and encouraged. You need to be more tactful about it though, and not presume.

[short tangle]

I said it was a lazy approach to troubleshooting. I didn't call you lazy.

Might want to read it again.

[vast vapor]

I appreciate your insight about the data caps for certain peple.

Now let's move on.

[short tangle]

I'd recommend asking your peers if my comment was "rude". I think you might just be getting into your feelings. Anyways cheers.

[vast vapor]

Yes; that was the implication; at least that's how it will come across. Please read your own posts more carefully and consider trying to be more tactful.

Now you've been warned, so please move on so we don't have to escalate.

Cheers to you too.

[short tangle]

Warned for what?

I didn't do anything wrong. Again, ask your peers. You're being sensitive and quite frankly abusing your "powers".

You're here to help people that play this game, not get into your feelings when someone gives you contructive criticism. Saying a way of doing something is lazy isn't being rude.

Quite frankly it's suprising a game company would have a moderator with your temperment. :/

[vast vapor]

Not only are you being somewhat offensive (I know you don't mean to be / can't see it, but it is what it is), but then you're following up with basically gaslighting and saying it's a problem with my "feelings." You've been warned to follow the rules and are choosing to talk back to a moderator and insist "I didn't do anything wrong" rather than trying to understand what you're being told and to comply with the rule. Whether you agree with a moderator's decisions here or not, it's your choice to continue pushing or to follow the rules. Not following the rules will result in sanctions (as will arguing with moderators over it).

It's not a temperament issue, but you do you.

Feel free to keep arguing and pushing after your timeout is expired; since you've been warned as well as asked to take it to DMs, further disrespectul behavior will result in the next enforcement step (a ban). But it's your call. We'd rather have you here following the rules and interacting with people respectfully rather than behaving poorly.

And if you have problems with the moderation on this server, please feel free to take it up with the community manager, @crimson cypress .

Tried following up with you in DMs, but after you sent DMs to me, you apparently blocked responses. Let me know there when (or if) you want a reply.

[vast vapor]

I guess that's a "no." Well, based on your last set of posts, you seem more intent on chest-puffing and attempting public shaming rather than engaging with the issue and being respectful, so we'll put an end to this now. Please follow up with me via DMs if you change your mind about how you want to interact with people on this server.

[chilly ocean]

hello, I have just downloaded pubg and when i open the game its carshes so any help ?

[vast vapor]

Please check the pinned messages in this channel for common troubleshooting steps. Start here: #🤝│community-troubleshooting message

[restive crag]

Are you arabic ?

[chilly ocean]

Yeah,why?

[restive crag]

I'm also

[restive crag]

Btel3ab pubg steam

[chilly ocean]

lesa mnzlha "D

msh 3ayza tft7

[restive crag]

Ya3ne Awal marra btel3abha

[chilly ocean]

aywa

[restive crag]

Kif nazalta?

3al steam ?

[chilly ocean]

ah

[restive crag]

W lech mech 3am tefta7 ?

Addech ser3et l wifi 3endak ?

[chilly ocean]

30 mega

el l3ba bt3ml crash f al awl

[restive crag]

Bel senye ?

[chilly ocean]

aywa

[restive crag]

Ana 2 mega😂

W a2al

[chilly ocean]

saaad 😢

[restive crag]

Ma bel3ab bel bet bel3ab bi ma7al

[chilly ocean]

el wifi 3ndy 30 mega bs bykon el ping 3aly 😂

[restive crag]

Bta3ref chi 7ad byel3aba ?

[chilly ocean]

la :(

[raw lion]

Cant spawn backpack lvl3 in training ground

Help

[vast vapor]

!lang @restive crag - also, this is not the right channel for finding people to play with. Please use the "lfg" channels for that. Thanks.

[regal vapor]

For moderation purposes, please use English when speaking in this server.

[flint merlin]

Dragunav has weird delay when shooting (no rhythm, sometime it just won’t shoot)

[hardy coyote]

i opened a bunny patrol box in hideout and got a mk14 skin but idk how to equip i t

[wintry sorrel]

Customize -> Weapons -> DMR -> MK14

[hardy coyote]

it wasnt there

[wintry sorrel]

hmm it should be there if you unboxed it

[hardy coyote]

oh wait it wasn't the mk14

[hardy coyote]

it was the mk12

got them mixed up

[wintry sorrel]

LoL

[hardy coyote]

but yea i unboxed it and it took 10 tickets but i can't equip it

[wintry sorrel]

still can't equip it?

[hardy coyote]

yea it's not in customize

[wintry sorrel]

weird. did you try to restart the lobby?

[hardy coyote]

yea im reloading the gamern

[hardy coyote]

its still not there

[wintry sorrel]

i have no idea. Never have that issue before. you may want to submit a ticket to support,

[hardy coyote]

https://gyazo.com/c39edaa06e27318448c19c5d798e69c7

thats the one i got

[wintry sorrel]

oh

this is the Chroma

[vast vapor]

That shows in "Unacquired"

[wintry sorrel]

basically like the paint job

[vast vapor]

in your screen shot

And yeah, it's the color option - you need the progressive weapon to apply that to it.

[hardy coyote]

ohh okay

[wintry sorrel]

you have to have the progressive skin to apply it

[hardy coyote]

i thought it was a skin

[hardy coyote]

do i open cases to get it?

[wintry sorrel]

Lol that's more valuable than the skin itself lol

[wintry sorrel]

same case yes

[hardy coyote]

i cant do anything with it tho lol

[hardy coyote]

alr thanks

[wintry sorrel]

you can Salvage it into 5 Schematics and 3600 Polymers

[wintry sorrel]

if you don't really need it, take the schematics and polymers to upgrade the progressive skins

[hardy coyote]

what are thos for tho?

whats the best way to get tickets?

[vast vapor]

Since this is not troubleshooting, could you take this to DMs or at least general chat? :-)

[vapid solar]

sometimes i can't get back in match if game crashed or just have to close client for any reason ; anyone had this issue ?

[dusty river]

It's been over two days since he was banned for team killing while it was clearly a bug, and well-known at that. It took 2 hours to ban for something he did not do, but takes this long to fix the wrong? Yes, he did sent a ticket with all the info and got only a meh response about pretty much nothing.

At this rate, the ban will be lifted on its own after 7 days. Lovely support. I suppose every team killing from that day and hour was a bogus.

[potent lily]

We can’t help you. It takes multiple reports against someone to get them banned so he did something previously to get banned for that long.

[regal vapor]

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[stark notch]

so how to report someone in the discord chat?

[stark notch]

thats a hecker btw

[potent lily]

!gamereport @stark notch

[regal vapor]

Where possible, please report players using the in-game reporting tools.

You may also report a player by raising a ticket with our support team:
PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[stark notch]

i mean hecker irl

[steep burrow]

i did re-install pubg and anticheat as the instructions say, it helped for few days a bit but its worse now, some update around late June - early July started this.

Small stuttering most of the time, doesn't matter what i do, shoot drive etc, the game stops for a millisecond and you can even hear it sometimes, sometimes the stutter is worse.

[vast vapor]

If it helped for a few days but then got worse, that would suggest that it's not on the server side or in the code, but something local. Might not be relevant, but when I'm having those kinds of stutters / intermittent lag problems, it seems to be an issue with heat throttling. (My laptop fans are dying / dead.) Have you tested it out on another machine to see if the issues are consistent or not?

[vast vapor]

You can send a DM to a moderator on duty with the details of your complaint; otherwise you can report them to supoprt or to Discord, depending on what you allege they're doing and what rule(s) it's breaking.

[steep burrow]

@vast vapor heats are fine and pubg works at every computer differently and i'm not playing on a laptop, game worked fine before and other games that i play have zero problems, so the problem is pubg only.
ty for trying but i have to figure this out myself or wait better optimization patch.

[wheat quartz]

Loading screen takes too long

how do I fix this?

it always happens after a match

sometimes it's quick

but most times, it takes like 2 mins

[steep burrow]

@wheat quartz its known bug, been for months, some people have it more some people less.

[wheat quartz]

but how do I fix it?

[steep burrow]

you don't

[fast grotto]

https://www.reddit.com/r/PUBATTLEGROUNDS/comments/16cdyf4/workaround_for_long_loading_times_initializing/ can always try this

or use Backspace + Shift during the load screen

[viral monolith]

????

[vast vapor]

!!!!

[viral monolith]

@vast vapor What happened?

[vast vapor]

Just responding to your punctuation. 😹

[raw lion]

My game is crashing a lot more after last few updates

[shy tide]

Sometimes in a random match objects are pixelated like this
https://youtu.be/pGKOZRYIoJo

It's more clear when moving

what causes this and how to fix it?

[south gazelle]

windows insider is not "allowed" to play games (i mean..most of the times is not)
insider or security mode
in this method the system isn't in the correct form to allow all the mitgations/security/ anti-cheat/ dma /privacy..etc. so most of games will not run

[south gazelle]

did u see if the "render scale" is in 100% ??? some times this option go to 70% of scale (70% of 1080p = 904p)

[south gazelle]

@shy tide ??

[shy tide]

I'm not sure if it's the reason but I just tested and it makes no difference

does it apply instantly or do I have to reload?

[half vapor]

after dressing it clothes not showing up correctly after last update

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[south gazelle]

is instantly

[thick copper]

can't hear sounds behind me how do i fixed this issue?

[viral monolith]

Is there a way to solve it?

[south gazelle]

get off windows insider 😅
i'm not sure if u will lose something in your system (files / settings)

[still girder]

Custom resolution is keep crashing my game any fix?

[glad phoenix]

need some help

i launch pug, start the match
and then it shoes me a loading screen or something
but dosent go into the map or game itself
i can only hear sounds at the time this happens,

please help

[exotic sky]

@thick copper i was about to ask the same question here and then i saw your message.I was using headset using 3.5mm jack and had the same issue and it is really frustrating and only happens in windows 11. I recently upgraded to windows 11 and I was unable to hear sounds from behind. only happens if the sound come from your behind and if I move my camera to left or right sounds coming back to normal. Tried several things to fix the issue but no avail . So I had to downgrade to windows 10 and no more sound issue.

[glad phoenix]

pls help guys.

[south gazelle]

did u tried to repair the game files?

[thick copper]

@exotic sky have to downgrade then it happen to other fps game as well.

[still girder]

custom resolution is crashing my game, any fix?

[vast vapor]

!rule2 @still girder @glad phoenix If someone can help, they will respond. Please don't repeat or bump your posts; it clutters the channels. Thanks.

[regal vapor]

No spam. This includes tagging people repeatedly or unnecessarily.
Please see #📋│welcome-and-rules

[fierce veldt]

what's this mean?

clicked ok. and then PC went BSOD.

[left anchor]

anyone having CRAZY input lag> if so how do i fix it?

[noble lantern]

bro

my game keeps crashing

could someone help please

[bleak vine]

My game is crashing everyday and I cannot restart the game and continue the match, because this message shows up and kicks me back to the lobby:

[exotic sky]

@thick copper I did not check whether it happens with other games too. maybe it's only affects pubg,not sure though. But I immediately downgraded to windows 10 because i couldn't bear it anymore. I mean how can you bear when even a car can come from behind and knock you without you even knowing 😅

[thick copper]

@exotic sky ya that what happen to me

[umbral orbit]

whyyyyyyyyyyyyy i am so frustrated

[noble lantern]

bro im having the same issue and its so annoying

[umbral orbit]

Yes bro they should fix this

[noble lantern]

for me i launch the game and then 3 mins after it freezes and then it crashes

[umbral orbit]

Yess same

But it doesn't crash in game

[noble lantern]

mine crashes even if i go into a game

[umbral orbit]

Do you have a Nvidia gpu?

[noble lantern]

yes

[wintry sorrel]

The most thing ever

[noble lantern]

yes

[umbral orbit]

Then go to nvidia control panel and add the program to manage 3d settings

[noble lantern]

im confused where do i go

[noble lantern]

hello

?

pubg should fix their shit game and its bullshit crashes

[daring belfry]

being playing this bs for more then 5 years and still the same stuff crashing for no reason

the only game that happends

[umbral orbit]

Nvidia control panel

[umbral orbit]

Manage 3d settings

[noble lantern]

yeah

i did that

it keeps crashing

[umbral orbit]

You should ddu your driver's

[noble lantern]

nothing wrong with my drivers because i play some graphic intensive games with nothing wrong

[umbral orbit]

Same

Then i think pubg's fault

[noble lantern]

mhm

[umbral orbit]

'Osu!' What is this game

[noble lantern]

eh search it up

[umbral orbit]

Okau

Is that a multiplayer game

[noble lantern]

yuh

[umbral orbit]

Wait

[umbral orbit]

If you don't mind can you send me the link

[noble lantern]

game link or yt video of someone playing game

[umbral orbit]

Okkay

[noble lantern]

choose one

[umbral orbit]

Game link

[potent lily]

!rule1 @daring belfry still weird everyone thinks marketing is involved with the devs in making it perform better. Criticize without insult please.

[regal vapor]

Be friendly, polite and respectful to everyone on this server. No harassment, abuse, hate, threats or discriminatory behavior of any kind, even as a joke.
Please see #📋│welcome-and-rules

[floral plover]

same i just cant get in... also reinstalled it and tried to search for mistakes in the steam thing all for nothing still wont let me in always the same just like you

[marble crag]

I'm having the exact same issue. Any fix yet?

[noble lantern]

nope

[marble crag]

Bummer. This is really frustrating.

[noble lantern]

fr

[narrow ingot]

And , is it may help?

[umbral orbit]

Sometimes

[devout inlet]

Sup guys, so from last 2-3 days, while I am playing, my characters face just turns around on its own. For example I am looking the floor, but all of a sudden I start looking up, happened a lot during fights too. Let me know if theres anything I can do to fix it.

[flint merlin]

I dunno about that tbh because you didn't specify whether TPP or FPP

[coral ridge]

ive got this now, forever 'initializing'

been waiting 5min from launch of game

[vast vapor]

backspace / shift backspace seems to work for some people to get past that

[coral ridge]

yeh ive done that plenty of times

reset modem/router, reinstalled, exitlag on and off, validated files etc

[pallid ledge]

i cant run game and not even update it can anybody help me ?

[south gazelle]

try to open steam with admin privilegies > than repair the gamefiles

[red torrent]

I've got the basic and advanced Aston Martin packs but I don't see any of the contents from the Advanced Pack. It didn't level me up to 20, I don't have the banner or the x5 crates. Am I screwed because I have both the basic and advanced?

[vast vapor]

Once you buy the basic, you're not allowed to purchase the advanced pack. If you believe you did purchase both, you'd have to ask support to sort it out.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vast vapor]

If you bought the advanced pack and were already at level 50, it won't apply the 20 levels. (IIRC, those should show up as level coupons that you can use on a future pass.)

[red torrent]

Thanks for your help. I started out at level 0 and I'm currently at level 27 without using the 20 level coupon. I'll try support.

[vast vapor]

I know it probably doesn't help, but it is possible to purcahse individual levels for G-Coin until level 50.

But hopefully support will fix things. Let us know.

[fickle root]

Does anyone knows what causes this ?
I tried: verifying file integrity, whitelisted it from antivirus

[vast vapor]

No, it's not one known cause. But a clean reinstall often seems to fix it. (See the pins.)

#🤝│community-troubleshooting message

[narrow breach]

Check is some how its treated as metered connection and download / Pubg is disabled in metered connection ?

[red torrent]

Turns out I only purchased the basic pass so it marks the advanced pass as owned even though I didn't purchase it or own the contents in the advanced pass.

[vast vapor]

That makes sense. Well, buy some extra levels, and/or keep grinding. Good luck! :D

And thanks for the follow-up.

[torpid owl]

no rewards for days pnc watch in twitch??

[vast vapor]

No; you already asked this in general chat.

They only offer the 10k and 20k; if you already got those, you're done for the event.

Look at the dates for the thing in Twitch drops.

[torpid owl]

so whats the 50k ep

[vast vapor]

Beats me. "up to" means they must have had plans for some other giveaway for the other 20k.

Whether they're going to do that through codes or what, I don't know.

[fickle root]

Didn't worked. I even installed on different platform (epic games) 🥲

[vast vapor]

!support Well, after you try the troubleshooting steps in the pinned messages here and search the channel for other advice, your last resort is to file a ticket with support.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[fickle root]

Yep, i already submit a ticket. But no respond yet

[vast vapor]

Understood; keep us posted.

[ionic grove]

Please make map markers brighter and more prominent. Games kinda been out for awhile probably gonna be another on the list y’all dropped the ball on

[south gazelle]

try to disable windows defender / realtime protection (will go ON again automaticaly after minutes)
or just add the gamefiles / gamedir in the "exclude list"
are u in windows insider edition??

[fickle root]

Tried, same result and yes, i'm in windows insider

[south gazelle]

so i think that is the why 🤔

insider is not allowed to play most of the games in insider build
is not a "public" build and can have many exploits, security problems..so many anti-cheats dont allow to play
insider / testmode / custom driver / notsigned, sometimes even without tpm or secureboot

@fickle root

[heady sedge]

TDM Crate pressed me outside the map kekw

[left anchor]

why does my game start having CRAZY input lag when i start turning faster?

[scarlet brook]

pubg support gave me some points on how to stop my game from crashing and now this happened lol

[humble quest]

what a game you get 100+ fps all the time but suddenly when enemy appears the game shutters for a second and guess what you die .

game runs like shit no matter what resolution you play on no matters the graphic settings . It's a waste of time to play this game . Non optimized .laggy,stuttery, every bad thing that you can think of can happen with you in this game. almost every game runs on 150 fps most of the time on my pc. But this game don't even uses the gpu and lags like shit . I stil ask myself why i wasted my money on this crap. Insted i would have buyed winrar or somthing else . a total waste

[vast walrus]

[Resolved]When i enter a vehicle my player drops its can of gas. is this a problem others are experiencing?

[drifting gorge]

It won't get dropped if you put it in the backpack.

[vast walrus]

thx!

[jade finch]

Sorry for the noob question, but I see Mr. Ma aka Don Lee (Korean actor from The Eternals) is back in the store now, according to the steam news. But I don't know the store very well, I don't usually buy stuff, but I looked around everywhere and I have no idea how to buy this model/character.

can someone help me with this?

[potent lily]

Store updates happen towards the end of the month via this article here

[potent lily]

Gotta have enough space in your bag if you have it on your hip whenever you sit it’ll go into your inventory and if it doesn’t fit it drops

[jade finch]

Thank you so much bro. I clicked on everything on the store for no reason haha

[potent lily]

No problem, so many get confused by the “Store Update” articles but they’re all towards the end of the month when they do drop that stuff

[wintry sorrel]

You can either put it in your backpack before entering the vehicle or make sure you have enough room in your backpack to store the gas can since it will automatically go into the backpack when you enter the vehicle

[shy tide]

I've moved my local games files to another drive, how can I update the location in steam without removing the game totally from account and adding it?

[wintry sorrel]

Wdym? You want to move game files to a different drive?

[wintry sorrel]

Do not remove the game from your steam account

You’ll lost everything

[shy tide]

Yes, I already moved them to another drive inside a steam library but in the app its still considering the previous location

this folder

[wintry sorrel]

Go to steam library, right click on pubg and choose properties

[shy tide]

Move install folder says the game needs update

[wintry sorrel]

Move install folder

[shy tide]

because the files are moved

[wintry sorrel]

You manually moved it?

[shy tide]

yes because when I tried through steam it seemed stuck

[wintry sorrel]

Move it back and try again

[shy tide]

well

the reason I moved it in first place is the hard drive is corrupted

it had problem moving data

took me hours

so I can't move it back

[wintry sorrel]

In that case maybe all you need to do is uninstall and install it in the new drive

It’s a pain in the butt but yeah

[shy tide]

guess I have no choice

[wintry sorrel]

Yeah…

[shy tide]

ty for the help

[vague cove]

hi

[south gazelle]

steam creates "library" files where the games will be installed
( so if u want to add a new library..just go to steam > settings > storage > add drive > LET ME CHOOSE ANOTHER LOCATION)
dont choose the DRIVEs in the list ....otherwise u can't select the folder that u want
after that u will can move ur game to the new place anytime or choose where to install

[vague cove]

do you know what to do with this?

im stuck like 5 hours

and still nothing

[south gazelle]

try to open steam in admin mode

[vague cove]

yeah i tried

but do youi know how to do this?

[fast grotto]

Check the pinned comments

COMPLETE A CLEAN INSTALLATION
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.

• Uninstall PUBG

1. Go to your Steam library
2. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
3. A window will pop up asking for confirmation, click on Delete

• Remove associated files

1. Press Windows Key+R
2. Type in %localappdata% and then press Enter or OK
3. Delete the folder TslGame
4. Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
5. Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
6. In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
7. Restart Steam

• Reinstall PUBG

[south gazelle]

yeah...this is pretty good explained 👍
just to you know....deleting tslgame will lose ur settings

[shy tide]

how would I move it if the game is not in the original location anymore

anyway I removed and added it

worked better than I thought

[vague cove]

yeah i know but thanks

[south gazelle]

steam will scan the files when u put the gamefolder in there

[south gazelle]

nice ^^

[south gazelle]

👍
just let us know if worked

[shy tide]

it didn't scan when I put them in the other library

[vague cove]

yeah i wil i will

but thanks for your time

imagine that some PubG dis what 90 percent people doesnt know of is better than some support:D

[south gazelle]

@fast grotto

[fast grotto]

🫡🫡

Leaky faucets?

I left the water running already

Why is it always the same font/colors

Fortnite apex

Pubg

The stupid green and red highlights 🤢🤮

It's about time pubg mobile came out with an update

Been stuck on 1.3 forever

[potent lily]

Doesn’t work for you bub

[fast grotto]

Well why'd you have to go and say that

[potent lily]

They’re still trying

[fast grotto]

Now they won't try 😦

Random 🤔

That's unfortunate

He didn't choose his name 😦

As long as I remember to in the next 10 minutes

Otherwise issueess

Nah I extort others for free stuff

I don't hand out things

Bad business

Gotta grind

Be a 1%er

Those are attached to my legs?

Kinda wild you got a screenshot of my feet

Well that just means you are me

I thought my mind was a bit foggy

Makes sense if my other half is across the worldd

Abracadabra

Am I

I'm pretty open

https://tenor.com/view/vince-staples-fax-it-do-be-facts-tho-its-the-truth-gif-16329641

Why so short talk more

Banana phonneee

Controller?

N64 is the best controller

I still use it to this day for mortal kombat

So hyped

Oh who da helll

[glass cosmos]

Anyone having issues match making?

[fast grotto]

Rip in pepperoni got himself banned 😂

Just this past few minutes ?

Possibly server issue

[glass cosmos]

finally. 3 minutes to match make

[fast grotto]

Long time :0

[vague cove]

didnt work...

bro im like so mad rn

i can try EVERYTHING but nothing work

[south gazelle]

can u install the game to another drive?? like in** D:\games**
i personally dont install in C: drive because is the system drive where sometimes can't set the permissions or change something

[vague cove]

yeah but look¨¨

still have the kakao version

@fast grotto

[south gazelle]

spam ESC or BACKSPACE and click reset lobby

if appears

[vague cove]

didnt work

and i have only the C:

thanks for your help but i think i just cannot pla pubg anymore...

[south gazelle]

did the game worked before or is u first time playing?

[vague cove]

yeah

i was playing normally

but then it started to git bit boring

and i wanted to try GTA

so i uninstallet it

and now it doesnt work

[glass cosmos]

Great, had to restart my game because it gets this weird anti aliasing bug that makes bullets and the bluezone look really pixelated and when I ALT+F4 it wouldn't let me rejoin the game. Nice one Pubg

[stark notch]

So one friend of mine says he voted for Korea but didn't get EP

He tried pubg support twice but they closed the tickets

Instantly

[sonic fulcrum]

me too , its not anti aliasing bug , but getting very high ping and around 50-60% packet loss out of nowhere as well as sudden FPS drops , usually when that happens i just Alt+F4 and relaunch and i get the rejoin option and everything is fine , but now its not letting me rejoin ie not getting the message the match is still in progress thing

started after the last update btw

also Why is my FPS capped at 60 , in valo and other games i get around 180 - 200 , here no matter what , i get 60 , i checked the settings , its set to unlimited and i tried lowering all graphics to very low but still it doesnt increase FPS

my screen is 120 Hz btw

[viral monolith]

I get 450 frames in gam ebut would like to reach 500 please help

[glossy summit]

Maybe check if half-vsync is on in your driver settings (Nvidia control panel/AMD's equivalent)

[wintry sorrel]

as @glossy summit mentioned, check if V-sync enabled ingame and in your graphic card control panel. that is what capped your FPS at 60

[umbral trout]

Seems more like a bug but i cant acess "report-bug" chanel so im posting it here. UAZ texture covers vision when looking through the scope around 5X+ zoom

[south gazelle]

look at windows settings if the game changed the Hz of ur monitor
make sure the fps in settings is UNLIMITED
vsync is off
try fullscreen/borderless
if u use any overlay like msi afterturner / rts ..make sure there's no fps cap enabled

[vast vapor]

I had a similar issue with a tournament in 2022. Unless the friend can show evidence with screen shots or something, support seems to just ignore those tickets.

[vast vapor]

Read the last message in #735310727082016839 .

[stark notch]

Well how should he expect that the game will betray him like that?

[vast vapor]

ik

[vague cove]

yo whats up i have a problem what im trying to solve long time

So basiclly im playing Pubg KAKAO version which is some chinese but im in EU and to that time i cant launch PUBG

i tried lot of things like completle reinstall pubg

i tried using VPN

but when i start VPN and launch it it said ´´Failed to initialize STEAM´´

if anyone know what to do please respond

i tried to message support in email but no one for 10 days responded

and AI chatbot didnt help

I belive in you community🙏

[jade finch]

hahahahah

[sonic fulcrum]

ill try the fullscreen/borderless , everything else is fine

also what is up with this , its been like this for the past couple days ever since the update before the one today

Like come on, i dont get the option to choose maps

i get like 50% packet loss some games and 0% the very next game

i do not get the option to rejoin a match if i get disconnected due to network error

like how many bugs can creep up at the same time🤷‍♂️

[south gazelle]

i'm from SA and our region is not allowed to choose map siince 2019
so i think NA also can't now 🤔

[sonic fulcrum]

tf

everyone else has the map choice option though 🤔

in AS server

like when im in a squad , and someone else is the host , there is the option to choose the map , but when im the host , this is what i get

[potent lily]

That’s their region.

It’s not everyone else it’s one region

[south gazelle]

yep 👍

[sleek hamlet]

@crimson cypress ??

Can someone tag mods/supporters?

@gleaming vector

@spark galleon

Anyone??

[spark galleon]

For what?!

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[sleek hamlet]

I hv done taking support

But it gives me some message

[spark galleon]

Beyond that we have no power

[sleek hamlet]

Good day, Survivor!

Thank you for contacting PUBG support and for sharing your thoughts about the game. We understand that you would like to see this happen in future updates.

When trying to develop, integrate, or upgrade new or existing features, our team is actively listening and taking comments into account. Each of these

When taking support

@spark galleon its not the same as before.

Website has been changed

Which option do i choose for highping/server issues

I get sea server and unfortunately after some games it gives me eu server

Routing the server itsself

[vast vapor]

How do you know which server you're on?

I thought that info is no longer available.

In any case, if you can screen-capture a video showing the problem, then open a new ticket to report it as a bug, you might get a more helpful response.

[sleek hamlet]

I live in Pakistan , and i get sea server and i know before i used to get sea server now its been remove i get map selections in that case & and other when after some games it gives random map

Info has removed but i know which server it is

It says server is too busy please try again and after tha it gives EU

@vast vapor

[sleek hamlet]

@deft frost please check my comments/messagw

[upper pike]

How do I report a bug

[zinc delta]

how do i talk in game. ive tried youtube torts and non works like going to my files and setting in game muting to false changing the default mic and seeing if the game can even access my mic which it can

[sonic fulcrum]

well my region xD

everyone else has the map selection

its just that i dont

is fixed now

dont know why it happened , now i get the maps as well