🤝│community-troubleshooting

[true ice]

msi rtx 4090 watercooled

[crimson cypress]

hey, this is now fixed. let me know if you are still experiencing this!

[undone orbit]

just tested, works great now, thank you!

[warm sinew]

I,VE BEEN KICKED 3RD TIME IN ROW by network lag and whenver i press reconnect game kicks me out pls help @modreator

[regal vapor]

Find troubleshooting tips regarding connectivity / crashing issues here:
https://na.battlegrounds.pubg.com/crashing-performance-connectivity-troubleshooting-guides/

[tired pendant]

It's on all level 2 helmet skins, so If I want to play normally, I have to unskin my lvl2 helmet I paid for. Funny story.

[undone orbit]

I agree it’s dumb af and funny that they keep breaking shit that worked fine before. But at least until it’s fixed, unskinning it will help your view ❤️

[tired pendant]

Yep I have submitted ticket to report bug, but since new patch nothing is happening, so it's kinda annoying. 🙂

[dire slate]

after the update, the game crashes on viewing ripples, does anyone have the same ?

[viral monolith]

can anyone help me with an error on pubg?

[void ferry]

i believe, it will decrease for any kind of report. For me it almost looks like KD up, reputation down. kinda sad.

[regal vapor]

Please use #🤝│community-troubleshooting for PC troubleshooting help, and see the pinned messages in that channel for common troubleshooting tips. (Requires the PC role: visit #900724925256597525 for details.)

[vast vapor]

Don't ask to ask; just give us your question. Meanwhile, check the pinned messages for basic troubleshooting steps.

[pine sonnet]

hey my voicechat just doesnt work

like my mic works in everything

except pubg

it used to work before

but now it just doesnt no matter what settings i change

[uneven kernel]

check @inner barn's about me

[inner barn]

oh yea i forgot i set my about me to that lmao

[raw lion]

my game crashes when i press shift ctr win b

[void ferry]

Why would you want to restart your graphic-driver midgame? I'm pretty sure every game would crash doing this.

[raw lion]

it boosts my fps and it doesnt crash every game its just pubg

and yall need to optimise this heavy game

[reef musk]

Idk if this is where to put this, but I have not gotten my amazon prime bundles for a long long time. I unsynced my account and resynced it back, and it didn't work, and hasn't worked. But it says I collected it on June 21, and yet have gotten anything. Just like all the other ones. Also, if someone has a fix, could you @ me so it doesn't get buried, thank you.

[potent lily]

!support contact support @reef musk

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[reef musk]

Thank you

[potent lily]

No problem

[raw lion]

PUBG you must hire somebodey to optimise ur game cuz u guys didnt optimise nothingggg hire me i will do it all you need to do i lower LOD and add Light system

[potent lily]

Could look at the krafton site if you’re serious

[tiny roost]

hi guys, i bought a new pc mainly to play PUBG. the game isn't lagging, i have no problems... it only crashes mid match.
i get an error saying "unknown crash. our engineers will look into this problem." in the crash screen
do you know what I can do? i tried every fix on the internet.

I am running windows 11 btw, if it helps with anything.

[vast vapor]

!jobs @raw lion

[regal vapor]

Want to work at KRAFTON? See our website for current job openings: https://krafton.com/careers/jobs/

[vast vapor]

!tschan @tiny roost

[regal vapor]

Please use #🤝│community-troubleshooting for PC troubleshooting help, and see the pinned messages in that channel for common troubleshooting tips. (Requires the PC role: visit #900724925256597525 for details.)

[vast vapor]

(Check the pinned messages; if those steps don't help, contact support.)

[cerulean prism]

whats your pc info?

[regal vapor]

Want to work at KRAFTON? See our website for current job openings: https://krafton.com/careers/jobs/

[topaz sluice]

don't know where to put that :

In replay when you see someone with the drone activated the game crash

[hard urchin]

@topaz sluice !support

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[junior mortar]

does anyone have a solution for the "battleye query timeout [25]" error? It kicks me out of the game when theres 5 people left

[worldly leaf]

Anyone have a solution for getting stuck on initializing? Tried reloading lobby, verifying game files, and reinstalling.

[pale lance]

Anyone else having issues and/or fixes with in game voice chat? My headset/mic are good when testing outside of game but push to talk, open chat, and toggle for mic are flat out not working…

[elfin viper]

PUBG Down?

[hard urchin]

@fast grotto

[dusk schooner]

I feel like it might be steam that is creating the issue right now.

[elfin viper]

@dusk schooner verifying files now lol

if not that im takeing a nap of playin D4

[dusk schooner]

My steam was giving me some sort of error saying that it couldn't sync cloud files....and my pubg error says "failed to authenticate from external provider"

[elfin viper]

same b4 and after file verifcation

[formal juniper]

Getting this error as well

[fast grotto]

the external provider error is usually resolved with a steam restart

I know i get it often when ive been logged in for 2+ weeks without a restart

[formal juniper]

I gave it a shot still getting the error

[hard urchin]

sometimes it's just broken

[fast grotto]

do a full restart for shits and giggles?

[formal juniper]

why not ill let ya know in a few mins

[dusk schooner]

I just did full reboot, still errors

[fast grotto]

hmm interesting

usually restarts fix it so if thats not working then something else going on

[hard urchin]

it's not you it's Steam 😏

[formal juniper]

no luck :/

[fast grotto]

yeah its sounding like a steam issue

https://steamstat.us/

[molten grove]

Getting the error as well

[formal juniper]

dang

[graceful sluice]

Same we have it too!

Trying to restart steam

Doesn't work to restart steam

[white glade]

its definetely a general issue

[loud yoke]

Restarting Steam didn't help me, just cannot log into Steam at all now.

[graceful sluice]

I can start PUBG, but get: Fail to authenticate from external provider.

[keen bough]

https://allestörungen.de/stoerung/steam/

[keen bough]

yea theres a few thousand people rn that already said steam is down

[formal juniper]

steam is down

[worthy fossil]

I did all the troubleshooting steps to no avail

[true ice]

steam is down my dude

[worthy fossil]

oh thank you for letting me know.

[finite herald]

PubG is back on!!

[noble hamlet]

pubg lags on steam

very much

i want to run the same pubg id on epic games

can anyone tell how to do that

[calm socket]

Got a problem when claimed battle pass items are missing in my inventory. Any help?

[outer grail]

Which item was it?

[vast vapor]

Not possible; treated as separate platforms afaik.

[inner barn]

you can refer to my about me, basically make sure your default microphone is the one you're using, you can check that by going into sound settings (by right clicking on the volume icon on the taskbar not by going into settings)

[inner barn]

so basically you can have two accounts, one on steam and one on epic games

[inner barn]

in that case can i somehow get epic games pubg to use the steam pubg directory

so that i don't have to install it twice

or are the two versions slightly different enough so that i can't use one universal directory

[vast vapor]

They're two different software management services, so they don't support data sharing, to the best of my knowledge.

(But I could be wrong. Probably better let someone else weigh in here.)

[outer grail]

The one on the left is in utility and the one on the right is clothing

If it’s not in your inventory then restart or reclaim

If still nothing then

Idk

[minor hedge]

@devout mesa screen stuck not moving ahead what to do

[devout mesa]

Could you try to verify the game files? Someone had the same issue and resolved the problem by verifying integrity of game files

[minor hedge]

I did verify

Now reinstalling whole thing again

Let's see after installation of it works

[minor hedge]

@devout mesa i reinstalled now it's working

[calm jewel]

why won't use my graphics card

[covert veldt]

Got a huge input delay after reinstalling the game after a few months. It goes away after a few games but for the first games nothing seems to fix it

[vast vapor]

In Windows (10): Settings > System > Display > Graphics settings > choose the PUBG "tslgame.exe" app, then select "High performance". That should make it use your GPU 1 graphics card (at least for part of the load).

[calm jewel]

Dosen't help

I tried everything allready that i can think
Restarting the game
Ddu
Reinstalling the driver

[vast vapor]

That's the extent of my knowledge. Hopefully the driver reinstall will help.

[fickle ether]

@vast vapor i dont care for that i was clearly asking for a opinion not a copy paste

[fresh oracle]

: ) !!!

[glass cosmos]

@calm jewel Half most of your NCP options are missing? You must have a integrated graphics in your CPU? You could uninstall that integrated graphics and it should just use the graphics card instead.

Have you made sure to install the correct driver?
Also when you add the app as togusa mentioned above go into the "options" below the app you added and select the preferred GPU there as an override.

[brittle tinsel]

yoo, why my PUBG keep crashing when in main menu

[regal vapor]

Please use #🤝│community-troubleshooting for PC troubleshooting help, and see the pinned messages in that channel for common troubleshooting tips. (Requires the PC role: visit #900724925256597525 for details.)

[calm socket]

there is no option to reclaim and I know where it should be
I tried to write to support but still no response

@devout mesa pardon for pinging you but you might know how to solve it except of support ticket way?

[devout mesa]

Unfortunately, for when it comes to account-related issues it will have to go through the support.

[calm socket]

Well, thanks for response!

[calm jewel]

Finally a good idea yea i have intetrgraded graphics on my cpu I'll try this when I'm out from the office

Thank you

[calm jewel]

Didn't work

[glass cosmos]

Out of ideas 😞

[rugged isle]

servers in egypt .. is not stable

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[grave flume]

#⁠pc-troubleshooting how to fix back to lobby screen it really takes very long to go back to lobby

[bitter viper]

I'm not seeing my grenade cook timer when cooking a grenade. Is there an option to enable it that I'm not seeing?

[grave flume]

its a bug

[bitter viper]

how do some people see it and not others? Should I reinstall or verify files on steam?

[uneven kernel]

are you playing ranked or normals?

[vast vapor]

The next step would be to do a clean reinstall by uninstalling PUBG and deleting the PUBG folder in the Steam folder tree, then reinstalling.

[knotty karma]

This is what happens when i try to launch

Even in admin mode

[vast vapor]

Same advice as for @midnight copperabove. If checking file integrity doesn't solve the problem, try a clean install.

[knotty karma]

What i mean by "admin mode" is when i launch Steam with Administrator Permissions

[vast vapor]

After that, it's file a ticket with support.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[knotty karma]

Great

From the looks of it. Its an issue with battleEye

[vast vapor]

Usually the clean reinstall fixes such problems.

[knotty karma]

ok

[vast vapor]

Often just checking file integrity does the trick though.

So I'd start there.

[knotty karma]

what exactly would i look for doing that

@vast vapor QUestion though

I have PUBG installed on a Data drive and Steam on my normal C drive

would that have any complications?

[vast vapor]

How to verify the integrity of your game files (Steam): https://support.pubg.com/hc/en-us/articles/18408669229465-How-to-verify-the-integrity-of-game-files

[knotty karma]

Ok thanks

[knotty karma]

Doing that did nothing

it said there were only 970 files

guess do a clean wipe?

[vast vapor]

That's usually the next step.
...

Having trouble? Check out the troubleshooting advice from Krafton (scroll down to the "FAQ" part for articles like "General Crashing and Performance Guide" and "General Connectivity Guide"):

https://support.pubg.com/hc/en-us

After trying out those troubleshooting steps, if your issue still isn't resolved, open a ticket with PUBG Support.

https://support.pubg.com/

[knotty karma]

ALr. shoudl I use control panel to delete first. Or delete steam tree first

[vast vapor]

Uninstall the game from within Steam (you shouldn't have to uninstall Steam). Then in the Steam folder tree (via Windows Explorer), delete the PUBG folder where PUBG is installed. Then reinstall PUBG.

[knotty karma]

Ok. so dont worry about Control panel got it

Thanks

[vast vapor]

👍

[bitter viper]

I'm playing normal matches.

[knotty karma]

And still failed

GREAT

[vast vapor]

That sucks. Well, thanks for the update. File a ticket with support, and let us know what they say.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[knotty karma]

Will do.

[steel edge]

anyone knows how to fix "[25] BattleEye: Query Timeout"?

[balmy cape]

Well for that one's still have lagging issues, give a chance mobile data sharing with the phone to the computer or laptop. Amazing no fraps drops, no lagging!

[dire snow]

My voice chat is not working could someone help me fix this

[rugged isle]

In the latest update, radar technology is used to find out the enemy's location. How can the game add this feature in a legal way, after which it will suspend the players' accounts from one to three days under the pretext that they are using a hacker. Why do I not understand the issue? It has become very boring. @vast vapor

[vast vapor]

Why tell me?

[rugged isle]

I found you here and you have recently replied .. Tell who if and what is the solution

[strange hill]

Does anyone got the same issue with me.

Match take too long to find. With or without team mates, Solo/duo/squad. And if lucky you find match within 5 mins, its just bots.

[vast vapor]

I'm just a moderator for the Discord - a player like you otherwise. You're welcome to add your thoughts in #1014184851978604604 , but Krafton has already heard the public outcry against the blue chip detector and has decided to remove it in the next update (24.2).

[plucky mango]

hello! i have some problems with shooting. when i shoot (left mouse button) i equip throwables 40% of the time i click left mouse button

it also sometimes holsters my weapon and also jump automatically. i have tried the key binding settings but i cant seem to figure it out. can someone help?

[crude hill]

Randomly have been getting this frozen screen when starting pubg. Anyone have a solution. Started today. I verified game files, uninstalled reinstalled, updates drivers and nothing. Very random

[coral ridge]

sorry to dig up an old thread, but ive been having this same issue for the last 2 updates.
Fresh install of windows (FML)
Fresh install of steam + pubg etc etc
All latest drivers
Decent Internet

E-mailed pubg support they just said "delete entire game etc, re-install, run as admin etc etc"

Done all this, installed on 3 different SSD's, no fix.
Team mates getting frustrated as they have to wait 2-3 mins after each game for me to load in.

[trim jacinth]

Yea i know buddy i have the issue still nothing can fix it

[void ferry]

i reported this 2 months ago via supportticket. They are still on it, i hope?!
Not sure if they are aware how many players are affected. I suggest you make a ticket yourself to build some presure. I kinda feel forgotten.

[coral ridge]

I've made two, I'll make another.

[loud jacinth]

why cant i speak in game? i can hear others but my mic dosent respond?

[vast vapor]

Does your mic work in a Discord call or voice chat?

[wary gull]

Is anyone else getting like all the servers above 180 ping ? Like it doesn’t go down and me and my buddies got the same problem

[chilly rover]

@wary gull i got pkt loss 25-50%

[exotic arch]

Flare gun packages not working in EU ranked?

[willow pawn]

Hi anyone know how to fix pub mic?

[viral monolith]

black screen when i start up

[nocturne sun]

flare crate only works when shot inside circle after phase 1 has closed. also gotta be sure one is available. they can be a bit buggy. sometimes you will shoot the flare but the game will think the angle is incorrect and not spawn a flare item...

[nocturne sun]

make sure your microphone is the system default in windows, make sure windows doesnt allow any application to take exclusive control of your microphone, restart the game

[nocturne sun]

Open File Explorer and enter below

C:\Users\%USERNAME%\AppData\Local\TslGame\Saved\Config\WindowsNoEditor

Delete these three files

https://tenor.com/view/skill-issue-big-chungus-anime-jojo-dvd-vhs-anime-gif-23649294

[vast vapor]

!rule1 @topaz sluice - I appreciate your frustration. But please follow the rules and treat the people here with respect. Thanks kindly.

[regal vapor]

Be friendly, polite and respectful to everyone on this server. No harassment, abuse, hate, threats or discriminatory behavior of any kind, even as a joke.
Please see #📋│welcome-and-rules

[vast vapor]

Also @nocturne sun: Please don't fuel the fire. Thx.

[olive merlin]

Hey someone here can help The game crashes for me from yesterday after I played a few hours and since then it doesn't work and I don't have an error number just a crash without message a new computer

[unique trout]

@lavish lichen

[spring cove]

anyone else experiencing bad fps after patches/updates fps especially when looking at big terrains it drops to 40-50 my pc specs are rx 580 8gb ryzen 5 3600x and 16gb ram ddr4

[odd orchid]

is there any ping issue goingon right now i usally get 70 ping in sea but right now i got ping between 120 to 200

[grim kite]

My game keeps giving me this message, I've tried restarting the game, steam and my pc and still didn't work. What should I do?

[unique badger]

@grim kite Maybe try running adminstator on your PUBG client

[grim kite]

Tried that too, somehow forget to verify my files and now it's working 👍

Thanks for your replay

[coral harbor]

my pubg keeps doing this when i launch it can someone tell me how to fix

it says its fullscreen but the game does that and ingame the mouse cursor doesnt match the buttons on the screen

[uneven kernel]

what resolution is your desktop?

[glass cosmos]

Aye your desktop res matters here. Also do you have scaling set?

[coral harbor]

16:9

[coral harbor]

idk what that is

[coral ridge]

anyone else randomly bluescreening in pubg today?

BSOD

[kindred pelican]

i have the same problem.

[vapid solar]

i have this error blue screen >Navagio.sys any solutions ?

[humble orbit]

Hello all, I have been having trouble connecting to the lobby for a month, tried all the options I found on forums, articles and videos, nothing helps. When you first log in the game lobby works fine, but after the first game logging into the lobby is not possible, or rather writes that "PUBG servers are overloaded." I am from Uzbekistan, and the server automatically identified me as a RU server. The only real way to fix it is to enable VPN on the EU server and everything works without crashing, but for me there is a very high ping.

[vast vapor]

That sounds like something support would have to investigate for you.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[humble orbit]

I'll give it a try, thank you.

[winged temple]

BSOD happening multiple times today - many others having an issue today

[modern peak]

Constantly getting this BSOD when playing PUBG

[verbal cairn]

im not playing anymore

this is annoying

[modern peak]

I know it's stupid af

[dark bay]

are there any updates regarding the BSOD issues at the moment ?

[agile rose]

Bsod since last night

Got it multiple times went through all the windows side of troubleshooting the drivers and updates and rollback updates, then all the pubg fixes and same thing. Pubg fixes included reinstalling after removing everything including appdata local tslgame, then processes to high priority and many other install stuff listed on a website for this error. Non of it worked

Only steps left from all errors I traced was reinstall main board drivers, usb drivers, and graphics. But graphics and everything else is up to date. What we do for the bsod?

I reviewed the dump files as they in windows not the pubg dmps

Why so many getting this error?

I got it since midnight last night central time.

[calm moon]

My guess is that we cant do anything, they have to fix it

reason I think that is because it happens to everyone I know, not just a few... but idk

[agile rose]

yeah and i did most of the troubleshooting for every error in Event vwr during it and the dmp files

game blue screens even when alt tab or just sitting on the menu screen

[agile pasture]

multiple crashes to Bsod, since lastnight. i thought it was just my computer until checking discord. WTF. 🤬

[peak pike]

Yep having GSOD as well. NAVAGIO.SYS

Thought I was the only one

[agile rose]

I AM TESTING IT RIGHT NOW BUT ONE SAYS A WORK AROUND IS WINDOWS SECURITY CORE ISOLATION DISABLE MEMORY INTEGRITY. BUT THATS A HUGE modification to have to make.... so hope they fix it. i tested it for 30 min so far. still testing

sorry caps lock was on

and that is more of a work around for now

so far one hour no crash

[vast vapor]

The more of you that can report the issue to Krafton support, including the details you're providing here, the easier it will be for them to detect the patterns and track down the bug.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vast vapor]

Seems like this is more than a troubleshooting issue.

[agile rose]

If the company has a discord then i expect to be able to atleast create tickets from their discord like every other company. just modify the report a bug section to link up with the support system

but if i create the email ticket it is going to take 48 to 72 hours to get a response and then it is going to be generic even though i submitted everything and they gonna ask if i reinsatalled the game... which i did and after responding it will be another 48 to 72 hour response. why not take the info from here and send it up the later.

this is a priority

[vast vapor]

They don't take bug reports in the Discord, so if you want to see any action, you need to report it to support, like they said to do. If you're just reporting it here, it's not going to be seen. If you really want it fixed, reporting to support is the only way to go. ¯_(ツ)_/¯

See also the last message in #735310727082016839 .

[agile rose]

so you telling me go play another game

im saying yes ill report it but this is a big issue widely spread something should be done instead of sitting on your butt

be proactive contact the department

I worked many helpdesks and if we heard somethign we never said sucks to be you go submit this ticket in an email system

we would tell them submit the ticket but then let them know we going out on our side (tech) and letting the company or bug department know

which i am sure they know by now

happened 24 hours ago

played this since beta and just trying to help others bei able to play

and figure it out together

[glass cosmos]

Mate, there's invisible players running about the game as well. No point arguing with the mods. Their hands are tied too. It's PUBG's shitty, outdated support structure.

[glass cosmos]

Anyone playing stretched res finding it goes blurry as fuck, like the render scale is 70 even though it's 100?

[modern peak]

This BSOD issue only started yesterday, I’m pretty sure it’s to do with their anti cheat.

[uneven kernel]

put it to 70 and then 100 again

[glass cosmos]

Doesn't work, still looks like dog shit

Typing it. Not using the slider.

[vast vapor]

@agile rose The moderators are not employees of Krafton; we're not "helpdesk" employees. We're just players like you who have agreed to help moderate the Discord as unpaid volunteers. So we aren't going to do other users' reporting for them. We file our own reports when we see things in game that need reporting, just like any player would. It's up to each player to do that for themselves and "be proactive contact the department" if they care to do so.

As you said about yourself, we're " just trying to help others bei able to play and figure it out together." 🙂

Anyway, the more individual users support gets the BSOD reports from, the more quickly Krafton is likely to identify and address the problem. So I hope everyone files reports to help document what they're experiencing.

[south gazelle]

you guys install the game on "system's folder" right??

i do not recommend to install on PROGRAM folder
this bsod is because the anti-cheat from the game that is installed on /common folder makes DMA access with diferent privilegies from the game that uses user privilegies
just install the game in another dir that is not a "system folder"

[glass cosmos]

What?

Never heard of that

[knotty carbon]

any way of selecting a specific server even if it takes me way longer to find a match? I prefer waiting over 100 ping

[potent lily]

VPN

[south gazelle]

pubg use 3 AC: 😢
ace
zk
wellbia

[nocturne sun]

battleye

and another in-house one if i remember correctly?

maybe that was zakynthos

[wintry ether]

CAN SOMEONE PLEASE FIX RETURING TO LOBBY BUG ... ITS SOOO IRRETATING .. ITS BEEN THERE FOR LAST 3 PATCH... ME AND MY FRIENDS IN INDIA ARE FACING HE SAME....ALSO GETTING HIGH PING USUALLY WE USED TO GET 60 NOW ITS ALWAYS RED

[void ferry]

same problem since may.

[potent lily]

Did you report it to support?

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[void ferry]

yes. they said they are still investigating. but i bet their priorities are elsewhere.

[neon mason]

hi

someone have any problem with the sound?

is not like before?

[agile rose]

for the bsod during pubg I got a bs answer and he simply sent me the steps I told Him I already did in submitting the ticket.

they sent the following

Please try the following to see if the issue would be resolved:

1. Delete the navagio.sys file
   -Press Windows + R type the path "C:/Program Data/Common Files/PBUG" (you can change the path if you installed the game to another path) below in the run box, and click OK:)
   -Double-click the unistall.exe file to launch it
   -Now, wait for the opened CMD black window to close and restart your PC.
   -Next, repeat step 1 to go to the game path again.
   -Right-click the navagio.sys file and select Delete.
   -Launch the game and click No button when asked for disk access. Please note that you will have to do this anytime you want to play the game from now on.

If the above did not work please try the following below:

1. Verify Game Files
2. Disable Full Screen Optimization (TsIGame.exe > Properties > Compatibility Tab)
3. Check for Windows Update
4. Uninstall the last Windows Update
5. Disable Kernel-mode Hardware-enforced Stack Protection

• Go to Settings > Windows Security > Device Security > Core Isolation Details

---

I did all that already and the temp fix is is turning off memory integrity (prevents attacks from inserting malicious code into high security processes.

So they call that a fix and not a work around... they need to fix this!

[vast vapor]

Keep pressing them. Tell them you did what they suggested, and disabling system security measures is not an acceptable answer. Ask them to escalate the ticket to their next level of support.

[pseudo arrow]

Thank god whatever was causing pubg to just crash has stopped

[coral ridge]

I hear ya, ive got players leaving the lobby because they CBF waiting for me to re-join because of this shitty loading/initializing screen bug.
Yes ive contacted support
Yes theyre 'Looking into it'

Ive also had it for the last 3 updates.

[knotty carbon]

My game crashed the other day while loading the death cam (apparently it does this sometimes when someone has a drone, fix is listed in 24.2 patch notes) and I sent the logs to pubg support to check what's causing it and they just gave me a generic response with 12 random solutions 🥲 probably without even checking the logs 😂

[cerulean prism]

hi when i have playing pubg after 30min-1h my pc restart with blue screen ( system service exption) navagio. sys
any one know how i can fix it?!

[cerulean prism]

bro how you find pbug file when you delet it before😐

[vast vapor]

Seems like a lot of corporate tech support teams, unfortunately; the first response is nearly always boilerplate until you press them with follow-ups.

[knotty carbon]

Yeah, I hate that with popular games, but in their defense I guess they get a lot of tickets, so some of the responses need to be generic

[worn grove]

why is this channel more active than the lfg

[vast vapor]

People still waking up in NA

[cerulean prism]

bugG

[vast vapor]

That too 😹

[cerulean prism]

xDd

forti niti ila babaji

[vast vapor]

English?

[cerulean prism]

yea

[regal vapor]

For moderation purposes, please use English when speaking in this server.

[cerulean prism]

https://cdn.discordapp.com/attachments/673800952599281684/949524562477989898/VID_20220305_075904_981.mp4

[agile rose]

They replied again to close the ticket saying they will let others know that is the solution after I told them it's just a work around not a solution as I shouldn't have to lower my security to play pubg. Exclusions ok but now disabling.

It gave me a survey so I assume they closed the ticket that's bs

[agile rose]

I found it in program files/common files instead

I did reply again to the ticket though

[vast vapor]

Hope you keep making progress on that.

[agile rose]

It wasn't in program data

[agile rose]

Problem here is I can tell English isn't their primary language and I am getting copied templates instead of real conversations and can tell they didn't read the email

Well we know the temp fix but you drop your security.

Some say don't install it in program files or program files x86 but I have tested that myself. For that you would need a secondary install folder in steam or even install steam in another directory

[vast vapor]

Even native English speaker tech support does all of that though. 😅

Anyway, I have never had to use those workarounds. I would still press the issue with them and ask them to escalate the ticket.

[cerulean prism]

yesterday i play pubg but its dont had problem did u test it again?

[languid bay]

[25] BattleEye: Bad service version 24.1.5 - 6A0487
@devout mesa @oreeoo

need solution
Loading screen stuck/starting time and when exit the game
while playing error showing after that i can't join game

[agile rose]

I can undo it and try again

[heady sedge]

pls fix it :) thanks

hair problems^^

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[potent rune]

Since the latest update PUBG doesn't start anymore. Any fixes for this? I've uninstalled the game and reinstalled it as well and no luck... drivers and everything is up to date.

[void ferry]

Lobby loading still takes forever. Problem exists since april. Ticket exists since may. I can't believe there are releasing updates and store-content every week without fixing that.

[heady sedge]

pls fix that...hair clitch when u use SMG's (new hair from season pass)

[uncut rain]

PUBG failed to load from desktop / steam since update 24.2. I can get it to this screen from 'running as admin' directly on game file but then get this message. Any ideas all?

tried:
1 - Verifying game files
2 - Uninstalling / reinstalling game
3 - Uninstalling / reinstalling steam
4 - Updating all drivers on pc and graphics cards
5 - Uninstalling / reinstalling BattlEye
6 - Shouting at the screen
7 - Turning off antivirus's.

NOTHING works, same issue every time.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[glass cosmos]

New Game mode has the caps lock as score board. That's my sprint button but there's no option to unbind it!!???

[proper palm]

Anyone else got problem with the game dont wanna start up at all ? it just says run, and then it stop, dont even pop up or anything

[fresh oracle]

wackyjacky101 hoodie with pgi still not fix it all

[south gazelle]

the anticheat is not running?? 🤔
did u checked if the service is installed?
the ac is in the "common" folder?
if i'm not wrong...there's a folder in "local appdata" too
prints bellow....

you can try to install the game in other disk like "D:" or folder like "C:\users\YOURNAME\steam"
but not in any "windows security folder" like program files or program files x86

[vast vapor]

Have you reported the bug to support?

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[maiden kettle]

In the new BLUEBOMB RUSH game mode, I cannot play because the CAPS LOCK key opens up the leaderboard. I have CAPS LOCK bound to be my Sprint / Vehicle Boost Key. Is there a way to change the Leaderboard key bind (or turn it off) in this Arcade Mode?

[wary gull]

There isn’t but you can add a secondary button for sprint for example x, shift , c or something close to that and just use it on the game mode that’s the only way I can think of

I know is exhausting but u are one of the very few one’s that use caps for sprinting , and since they update “important “ stuff they may not look into this option for a long time

[glass cosmos]

Nah that's bollocks. CAPs is used by a lot of people - whether it's for sprint, hold breath, throwable selection, aim, walking or whatever else it could be used for in either combat or movement controls.

They shouldn't have bound it to a key within such close reach of direction or combat controls.

They shouldn't have added it without adding an option to rebind it. It's such a stupid problem they have created for a lot of people because they didn't even get the basics right.

[wary gull]

Yeah I mean its something that they either fix quick or it would stick like that for quite some time

[maiden kettle]

I have 6,000+ hours in the game. There is no way I am rebinding my dedicated Sprint key (which I have used in every FPS game for the past 15 years) to something else. @glass cosmos is right that a lot of other players also use this key. If nothing else, it is an easy key to accidentailly hit when useing WASD, Q, or TAB. It's a terrible default selection for a DM type game. Hopefully they unlock this and allow a custom bind soon.

[wary gull]

Hopefully but after playing and seeing every update through out the years I doubt they would look into that they only look after skins or new items that they have added or changed like the repair kits and such

It’s dumb but it is what it is

[vast vapor]

!support Yeah; it's obviously an oversight. Send a complaint to support about it; the more complaints they get, the faster they'll fix it.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[uncut rain]

For everyone also having the issue with the patch and being unable to load:

I redownloaded it for the 3rd time.
It was a registry issue. I got a mate of mine to go into the registry and delete EVERYTHING related to PUBG. Then freshly installed. antivirus off. now working

F-Secure was my main point. I needed to 'exlcude' PUBG as a preventable item. F-Secure was stopping it from opening.

[vast vapor]

Glad you got it working! Thanks for sharing the details.

[dusty idol]

I got two little problems with the game right now

First:
I don't really want to launch Steam as admin (everything works if I do), but If I don't PUBG crashes on startup, right after the intro video takes a look at the TV
I did update my GPU drivers and I did verify the game files

Is there a solution to this?

Second:
For the in-game voice chat, the default PTT is on T
I did set another button on my mouse, but it doesn't seem to work
how can I set that up correctly?
I don't want to press a button on my Keyboard

[celest peak]

Since i came back to pubg i haven’t been able to queue for ranked games ( <30min queue times) but when my friends are party leaders, we get into games under 30 seconds.

We suspect that when i queue us it goes to NA servers, hence the queue times for ranked in that region, but we all live in the same city in EU

My question is if there is any reason that i get setup with NA servers?

[wooden lagoon]

Any solution for this? New rig, getting few crashes here and there and im running out of solutions by Google and tbh its becoming frustrating

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vast vapor]

@wooden lagoon If you've gone through all of the various troubleshooting recommendations here (including a completely clean install), then the next step is to reach out to support for help.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[rugged isle]

At the beginning of the game, the store opens, from which I can buy weapons, but after closing it, I cannot open it with the buttons again. What is the solution?

I did not change anything in the settings .. it does not respond to one of my friends also, the problem is not only with me

Well, I will explain simply.. Through the button referred to in the picture, you can open the store and buy weapons, shields, etc.. When the round ends, it opens automatically.. But when you close it and open it again, this button does not respond in the game, but outside the game What is the problem and what is the solution

[violet pewter]

maybe try to reseting your keys

to default

may resolve your issues

[rugged isle]

There is no control of the tdm buttons. I tried a lot and did not find a solution

[solar tiger]

nordic keyboard, but try it out

[rugged isle]

I know that this button is what opens the store. When you enter the game, it opens automatically, and then if you close it and try to open it from this button again, it does not open.

[final cloud]

how to fix this problem ? contraband system is not shown.

[thin inlet]

does anyone know how to change keybindings in Arcade mode

[vast vapor]

Try restarting lobby (on the sprocket menu) or restarting the game.

[uneven lark]

My game keeps crashing about 1-5 minutes from the launch of the game. Ive tried fresh installs on both epic games store and steam

[misty mauve]

Hello all i have started a clan group and i want to delete it how do i do that

i got it dont worry about it ^^^^^^^^^

[final cloud]

i have try another way to fix it. restarting lobby, restarting the game, verify game but nothing to change. 🥲

[vast vapor]

At this point, I'd try a clean reinstall (support will ask you to do that anyway), and then report the bug to support.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[arctic hinge]

i have the same problem it's only with pubg and every other game works perfect

my cpu usage spikes to 100% usage and the game crashes but i have no problem with any other game

[uneven lark]

i just did a fresh reset on my pc and everything works. needed to be done anyway

[vast vapor]

Sweet. Well, that's good info too; whatever it was, it's good to know it was probably software related.

[arctic hinge]

I just had to disable directx 12 🤦‍♂️

[vast vapor]

It's weird how that DX12 seems to be the issue for some people (but not everyone).

[regal vapor]

Find troubleshooting tips here:
https://support.pubg.com/hc/en-us

[solar fern]

hi. i need the destination IP of the SEA server. my ISPR needs it to correct the lag issue i am having.

??

[solar fern]

i need the game IP for SEA server please

[narrow breach]

its better to raise a ticket to support and ask. if you see pinned message in this channel there are IPs of azure which were shared for troubleshooting but its old data you cannot be sure if those are still same. ( they are of dynamo db not exactly server ips)

[arctic hinge]

I think it's a problem with amd processors DX12 just bugs the amd processors only in pubg for some reason

[solar fern]

wjhats this?

[vast vapor]

Probably a Steam authentication failure. Try restarting Steam and PUBG and see if it goes away.

[forest iron]

Today I got stuck on the initializing loading screen... How do I solve this?

[narrow nest]

Epic?

[forest iron]

yeah

[narrow nest]

Stuck on Initializing on Epic.

[alpine mesa]

guys still stuck at initializing? @narrow nest @forest iron

[narrow nest]

Yes, looks like it

[alpine mesa]

can you check if your game version revert back to 24.1.5.5?

[narrow nest]

Looks like it

[alpine mesa]

yup thats the reason why we're stuck at initializing

[narrow nest]

Hmmm interesting

Sounds like an Epic Launcher issue

[alpine mesa]

yeah

[void ferry]

why was there an 23GB update on epic but not on steam?? PUBG is stuck on initializing via Epic!

[forest iron]

Yes bro...

[alpine mesa]

damn still no fix

[solar fern]

restart worked. thanks

[feral dragon]

we are here have a great issues with Zurich server high ping , massive packet loss , a lot of disconnects
so how to apply for formal complain ?

[timid sleet]

I had to install the game in Steam to play today. Epic better get their shit together. Anyone see anything from Epic about it?

[glad spruce]

yo , game keeps crashing any fix for it ?

[grim monolith]

I'd like to know why there is nothing in the announcement channels about the current problem with Epic or even acknowledging it.

[austere parrot]

It's stuck on Initializing, I have tried every possible way to fix it. No results

How to fix ?

[austere parrot]

Game From Epic Store

[half anchor]

im also stuck on initializing screen (Epic) post update

[wild herald]

the chat doesnt work, like i hear others talk but i cant, i think that the problem is in the audio input, how to change it?

[nocturne sun]

Need to make sure Windows default microphone is the one you are using for ingame chat

[dusty idol]

what does this mean
when I click reconnect, it says STEAM failed to initialize

[timid sleet]

Same

[tawdry pecan]

same thing happen to me

[hot frost]

same

[timid sleet]

Anyone get past it?

[hollow escarp]

Servers are probably down, assume it's going to take a bit for it to be back up

[timid sleet]

I got back in after restarting Steam/.

[hollow escarp]

Yep it was resolved.

lmao rip Archevist Chest from the survivor pass, I looted it as the servers were going wonky. Games consider I claimed it but it's not in my inventory 😂

[austere parrot]

I installed from steam after getting failed in epic, but reconnect error again

[austere parrot]

Same

[timid sleet]

I was able to get back in after a steam restart

[alpine mesa]

still no fix damn this is getting iritating now uggghhh epic games

[lyric tartan]

same problem

pubg epic games initializing issue

[vast vapor]

That sucks. That's something that you'd need to report to support to have them fix. Give them all the details.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[coral ridge]

yeh ive still got it for the last 4 updates, this update today has made it even worse

[solid salmon]

after update game still crashes after a intro 🤡

It's been about 2 weeks, but where is the solution?

[verbal crane]

Getting black screen when launching game

need help please

[void ferry]

For those on epic unable to load in (initializing)... I uninstalled and installed again. That fixed it.

[lyric tartan]

I did the same, and it also fixed it.

But my brother just waited and after a while he also could join on epic games

[undone orbit]

anyone else having an issue with their friends list showing people in a match for days on end even if theyre not even on their computer and even some saying in a match 0/0 ? it makes it so i cannot invite friends nor see whos actually online.

[steep bay]

Wellbia anti cheat its not letting me play the game and its something kinda annoys me cause there is this error and i already tried alot of things any suggestions?

[vast vapor]

Sounds like it was a server-side issue with Epic that they resolved finally.

[vast vapor]

!bugs @fresh oracle - the images you shared are clipping bugs that would need to be reported to support; it's not a troubleshooting issue that anyone here will be able to help you with.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vast vapor]

If the solution that pop-up offers doesn't fix the problem, and you've tried doing a clean reinstall, it's probably time to open a ticket with support.

[bold kelp]

got black screen on launch and never stop

happened after i reset my wd

also this can be bug of nividia geforce game ready

[versed geyser]

Anyone know why my PC might be shutting the screens off during some matches? Temperatures are fine and the files are fine.

[fierce tangle]

anyone recieved this?

idk if this was fake or what

[potent lily]

It is

You can easily look up staff here in the server and any official server will have them in red. If the names don’t match up, if it looks scammy/sus, don’t click it.

[fierce tangle]

i just entered my steam account password and username like a 2 hour ago now my account got stolen😓

[potent lily]

They’ll never offer you anything through DMs. They will tag you if you won an event in the info channels/general

That’s on you

[fierce tangle]

ik

[potent lily]

Talk to steam support

[fierce tangle]

i already do

im just waiting now

i'm so dum😓

[agile rose]

any issues with matchmaking pc tpp NA?

when a friend and i go on same squad and ready up for squad matchmaking for two randos it un ready's us. we do 2man squad and it works fine

did integrity check and reset everything

for now just doing two man squad

[viral monolith]

hey

Unknown crash.

Our engineers will look into this problem.

guys i have this problem

already tried everything i could, steam and epic games, i have the same error on both of it

can someone help me please

[glass cosmos]

game keeps crashing

because of this fucking thing:
File System Filter 'BEDaisy' (Version 10.0, ‎2022‎-‎04‎-‎19T18:09:51.000000000Z) unloaded successfully.

[jade lance]

banyonelse having issue with long starting times until the game starts when pressing play in steam?

And Welcome to the New Avatar! Already reinstalled the game

[upbeat python]

I just installed the game after a few years not playing, and it crashes on startup right after this screen. Anyone know where to begin finding out what's wrong?

[stray marsh]

Help, I'm stuck on this screen since last night. How to resolve?

[vast vapor]

@upbeat python@stray marsh Start with the latest pinned message in this channel.

[wanton steppe]

Guys I accidentally fudged the resolution on my computer
[2:19 PM]
how can I switch graphic settings to default?

[marsh dirge]

why do u even play on borderless

[wanton steppe]

it was an accident

I can't even navigate using the arrow keys

nvm all good

[scarlet brook]

do i have to send all the crash dump files?

[vast vapor]

Not unless support asks for them.

[heady sedge]

Visual bug with the Hairs

[blazing sky]

everyday same problem when i make verifying to the files it work but will back again pls help

[calm socket]

reinstall battleeye and other anticheats

[blazing sky]

@calm socket how ?

@calm socketbattleeye means the game ??

[calm socket]

first

and try integrity check again

this game is unbelievable for the amount of bugs damn

https://support.pubg.com/hc/en-us/articles/360034901793-Error-25-BattlEye-Corrupted-Data-please-perform-a-clean-game-reinstall

[blazing sky]

thanks bro

[scarlet brook]

It just says to send the crash dump files

[vast vapor]

Reply to them and ask them for instructions on how to locate and send it to them, then. You could also see the pinned messages here, which have info on how to find and send them the crash dump files.

[vast vapor]

!bugreport @heady sedge

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[scarlet brook]

ok thanks

[scarlet brook]

how long does it take for pubg support to reply back?

[vast vapor]

They usually reply within 2-3 business days.

[scarlet brook]

.

ok..

[loud moat]

Anyone understand how to get steam controller layouts to work and actually download them after creating it? im having a tough time getting a ps5 duelsense edge controller to work. The keybind im getting stuck on is C (keyboard) to O on the controller. O just keeps registering as E.

[loud moat]

I got it! if anyones wanting or having trouble setting a controller up- feel free to reach out! wow super easy once figured out

[vast vapor]

Can you please post your solution here, so later on, others can find it by searching this channel for keywords?

[undone orbit]

Simply map your ps5 controller to an Xbox controller. That’s all I did

Don’t bother mapping out each control. Just say x = a button. Ez

also

anyone else having an issue with their friends list showing people in a match for days on end even if theyre not even on their computer and even some saying in a match 0/0 ? it makes it so i cannot invite friends nor see whos actually online.

I’ve already asked once before with no response. Is this getting. Fixed?!

[quiet stag]

can anyone help me with pubg consistently crashing? I crash in both regular and custom lobbies. I have no problems in-game and after 3-4 games the crashes stop occuring. I have verified files, reinstalled the game, checked and corrected any corrupted files with my drivers, check anti-malware and no problems. All my graphics and windows 10 drivers are up to date.

[wintry ether]

its been more than 3 months this issue still not resolved, i raised a ticket with PUBG support let me update once i get any reply from them.

[urban igloo]

In pubg when I try to play a game match it starts but it starts with me and 1 other person and then after about 3 mins it kicks us both out

[proud dust]

memory configuration was the issue for me, go into the bios, set a xmp profile then save and reboot if the pc doesnt like those settings which it should come back up after a few minutes complaining go into advance and lower the ram mhz for example xmp profile is at 5600mhz then lower to 5400 and keep lower until it boots normally then play the game if it crashes reboot and then lower it more. until its stable. ram will say it runs at 6000mhz but you get stability at like 5200mhz. this may not be your issue but it was mine

[sage shuttle]

please fix Azerbaijan ping problem

after uptade every Azerbaijan player have 80+ms

but normally we played 20-40ms

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[oak obsidian]

hi, I got this problem. I tried verify files and reinstall, but nothing change
Anyone have solution?

[marsh dirge]

is this a "guys my cheats are crashing my game" moment?

[potent lily]

Who says shield is dead

[vast vapor]

I had that once; I had to do a clean reinstall (deleting the PUBG folder after the uninstall). After the clean reinstall, I haven't seen that error again.

If you're still seeing it, you might try an installation on a new user account with no other programs installed (besides Steam) to see if it comes up with a minimal number of other programs running on the system. (I.e., rule out what other programs could be causing the problem.)

(It would be nice if the error message actually said what program seems to be causing the interference. Alas.)

[limber edge]

hi everyone , need help here: I log into my game as normal, it launches and gets to main screen BUT the "ready" and maps option wont appear... not even on arcade, and on appearance i click to change outfits and it just wont do anything...

i've gone on options, trough steam, and made the "verify files" method. it was not missing anything..

also restarted the lobby, restarted the game, even the computer... also after going into customize/appearance (for example) i hit Esc and it wont pop up the menu or anything i get stuck on that apearance screen

this has never happend, or anything of the sort

[fierce veldt]

for the last few games i've been crashing either as i jump from the plane or just after i land. this time i got this error when trying to reconnect to the game.

[oak obsidian]

Thanks Togusa, I've try clean reinstall, but it still appear.

[vast vapor]

@oak obsidian Sorry to hear that you're still having the issue. About the only thing left to try is to ask support for help.

@limber edge@fierce veldt If a clean reinstall doesn't fix your issue, you should also report the problem to support with as much specific detail as you can provide.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[wise totem]

@lyric tartan here you find details

[lyric tartan]

oh

noice

ty

[oak obsidian]

thanks, I asked their support and wait for their email. I hope they can fix it

[scarlet brook]

(they never reply)

[potent lily]

Sometimes they do

[scarlet brook]

sometimes?

[vast vapor]

Okay; most of the time.

[next cave]

Goodevening, How do i fix my game keeps crashing in a middle of the game I already tried reinstalling and still crashing, im playing in my laptop with i5-11400H, 16gb ram 3600hz and 1650 Max Q

[potent lily]

It’s not never

[scarlet brook]

Should be always

[scarlet brook]

.

[potent lily]

True, but some issues do solve themselves.

As some are linked to the updates glitching out so they have to do a new patch to fix it.

[scarlet brook]

I created a ticket because my game kept crashing, I got an email, I responded to the email then never got a reply

[vast vapor]

Yep; that's disappointing. Follow up, and if they still don't respond, sic one of the community managers on 'em.

[scarlet brook]

Sic?

[vast vapor]

Colloquialism. When you "sic" a dog on someone, you're getting it to attack them.

Basically, getting the CMs to help follow up.

[scarlet brook]

Ok sure

Thanks

[undone orbit]

Anyone know how to fix the issue of half my friends list showing as in a match for days, even though they’re not even actually online?

[next depot]

Good evening
My game is crashing everytime I try to enter a match
Anyone else had a similar problem?

It's occurring only after the maintenance

[outer grail]

I’ve never had this issue when other ppl do, but you may need to reinstall the game

I’m not totally sure

[next depot]

It's working fine now, ty

I didn't expected it to work after a reinstall, because I had already done one... but nonetheless it's all good now haha

[outer grail]

Yeah that’s just usually where my mind goes. It probably was just a bug that they fixed

After servers go live they’re usually still working on bugs for 8+ hours after launch

[next depot]

Ohh, got it. That might actually be it

Because when I downloaded the game again, it was about 6 hours after the servers were back running

So definetely was time for a fix untill now

[radiant moon]

Hi all, just wondering if anyone could shed some light on an issue I'm having. halfway through the phase 1 to phase 2 transition the game completely locks up, my mate always says it shows the DC symbol for me when that happens. i alt+f4 jump back in and always get the [25] battleye query timeout error. ive verified files, ive uninstalled, reinstalled / disabled my AV / Updated drivers /windows etc and still no luck. any help would be greatly appreciated

[silent acorn]

can someone help me with the following? I can't emote in the lobby or during countdown. I also cannot hear my teamates mics. I don't know why this is happening. A few days ago everything was working fine

I've set all keybinds to default but hasn't worked

[regal vapor]

To verify the integrity of game files on Steam, go to your Library, right-click the game name in the list and select Properties, then select Local Files and click "Verify Integrity of Game Files".

[vast vapor]

If that doesn't work, try a clean reinstall.

[silent acorn]

okay

[silent acorn]

So, I did the verifying and when launched it still had the same issue. Now I unistalled and reinstalled and it still doesn't prompt the emote

any other suggestions?

[vast vapor]

A clean reinstall would involve uninstalling and deleting the remaining PUBG files and folders in the Steam folder, then reinstalling. (All this is presuming you have the correct settings enabled for using the emote wheel and have sound enabled and set up correctly.)

Beyond that, try the tips on the website, and if you're still not able to fix it, file a ticket with support.

[regal vapor]

Find troubleshooting tips here:
https://support.pubg.com/hc/en-us

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[broken bloom]

anyone answering here ? or just people asking questions and no one answers ? 🤔

[potent lily]

Sometimes

[molten patio]

iam stuck on the initializing screen iv tried everything from updating drivers to windows to running sfc scans pls help currently reinstalling the game

iv also tried verifying game files

[vast vapor]

Are you doing a clean reinstall? I.e., after uninstalling, did you go delete the PUBG folder from within Steam?

COMPLETE A CLEAN INSTALLATION
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.

• Uninstall PUBG

1. Go to your Steam library
2. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
3. A window will pop up asking for confirmation, click on Delete

• Remove associated files

1. Press Windows Key+R
2. Type in %localappdata% and then press Enter or OK
3. Delete the folder TslGame

Note: You may have to look for the TslGame folder in the AppData\Local folder too.

4. Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
5. Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
6. In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
7. Restart Steam

• Reinstall PUBG

[tribal beacon]

new to pubg any reason why i keep getting disconnected with servers full

[broken bloom]

any way to fix this problem ?

[scarlet brook]

My game keeps crashing when I open it, I contacted pubg support but they didn't reply. Can any community manager here help me?

[vast vapor]

Check file integrity in Steam. See the third pinned message in this channel.

[vast vapor]

Can you post a screen shot of the message you're seeing?

[reef thistle]

Help I tried everything and just crashed at me

[scarlet brook]

Same problem here

[reef thistle]

it just crashes, I don't know what's going on

I had no problems before

[regal vapor]

Find troubleshooting tips here:
https://support.pubg.com/hc/en-us

[vast vapor]

Also try the suggestions in the pinned messages in this channel.

[scarlet brook]

.

[solar fulcrum]

Hi friends! The game crashes for me all the time when I'm about 2-4 minutes into a match (see screenshot). I've searched online and have seen similar reports, but have not found a solution. This only happens in PUBG - I've had no such issues with any other game (Battlefield 2042, Halo Infinite, The Cycle Frontier, Tarkov, etc). Has anyone heard of this and/or have any suggestions? Here are my PC specs:

INTEL Core i7 12700F 2.1 GHz

AMD RX 7900XTX

1TB NVME SSD

16GB DDR4 RAM 3200

850W GOLD PSU

240mm AIO

Windows 11 Home 64-bit

[vast vapor]

!rule2 @scarlet brook. Bumping messages is unnecessary. If someone can help you, they will.

[regal vapor]

No spam. This includes tagging people repeatedly or unnecessarily.
Please see #📋│welcome-and-rules

[scarlet brook]

Ok

Looking forward to being helped

[vast vapor]

I think your best bet is going to be to follow up with support and keep yourself on their radar.

[scarlet brook]

Follow up to what

There's literally nothing

They sent 1 email and that's it

Nothing else

[vast vapor]

Don't give up; "follow up" means that if your problem isn't fixed, you need to communicate about it with them further. If you just give up, the chance of getting the help you need is nil.

[scarlet brook]

I already sent a reply giving them the information they asked for

They haven't said anything yet

[bold kelp]

my pubg on loading screen it not respond then some seconds it load and repeat

this thing let me join game long than

[molten patio]

still not solved clean reinstall

what sort of drivers does pubg need? because i installed an app that checks for updates on my drivers

idk why this happened it was working fine just a few days ago 😭

[molten patio]

tried ti run both steam and pubg as admin dosent solve the issue

[formal bloom]

i have been getting this error message, have reinstalled the game multiple times with no change, any one any idea on what to do?

[ocean light]

how do i fix get more gpu usage i using tuf F15 whit ryzen 5 4600g and gtx 1650 in lobby i getting 100 more whit 99% gpu usage but why when i go in game its turning the ryzen igpu going 80% usage but the gtx 1650 only 46% usage pliase help me

i want to play pubg in 80fps

but now i getting only 40-50 fps

[boreal cobalt]

Any luck fixing? I have the exact same issue, stuck at loading screen. Doesn’t show connecting or initalizing and just gets stuck

[boreal cobalt]

It seems theres a few people with PUBG stuck loading at the moment
Ive done a clean install, working through to see if i can identify the issuw with BAttleEye or TSL itself. It seems to be a network/firewall/connectivity issue. The game doesnt crash, just stuck booting before ‘connecting & initalizing’ begins
Disabled firewall on windows and router. Set up port forwarding on router for pubg, do we know what ports battleeye uses? I’ll add them next and see if that resolves it

Restarting lobby multiple times sometimes allows it to connect

(ESC works after 10 seconds and brings up menu)

[vast vapor]

!rule7 @austere ether

[regal vapor]

No advertising or economic activity. This includes self-promotion, or promotion of other Discord servers and websites.
Please see #📋│welcome-and-rules

[vast vapor]

Did you open the log file to see if it says anything meaningful? I'd also suggest sending support the log file with your support request.

[formal bloom]

Nope, it just gives the apps open

[blazing sky]

any other solution
i tried to uninstall not fixed yet after many of matches come again

[heady sedge]

can someone explain to me what the other two points mean that can be clicked (except report player)

[fallow egret]

hey does anyone know why i cant spectate a second teammate when the first one i spectated died? also how to switch between teammates you spectate if thats even possible

[vast vapor]

Doubtful. I've even asked in the moderators channel, but none of the community managers knew.

Support, perhaps.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vast vapor]

PGUP / PGDN to switch to different teammates.

[fast grotto]

I would follow this method dont skip any steps and try again @merry orbit

making sure you nuke everything PUBG related

[boreal cobalt]

[Support] Wondering if anyone has seen an issue where PUBG gets stuck on "Inatilizing" when loading. Pressing ESC brings up the menu after 10 seconds. But then doesnt go further if you restart lobby. I have:
Reinstalled PUBG and Steam, turned off all firewalls in Windows 10 and the router, reinstalled to WIndows 11, same problem. Tried running steam and PUBG as admin, tried removing the router and going straight to the modem. Updated all drivers, nothing seems to work
Been playing for 5years, i build my own PCs, never experienced anything like it. Pls help

[molten patio]

Same I can’t seem to fix the issue

[boreal cobalt]

I figured it out, swapped my router for an old one as a final try. Worked perfectly. Even though I’d factory reset the router and updated the firmware, Port forwarding was all fine etc
Crazy

[vast vapor]

Good to know!

Trying a different router is probably a step people need to try when they've exhausted all their other troubleshooting options. (Eliminate each variable one at a time.)

[boreal cobalt]

Absolutely
And I actually bypassed the router and went directly to the modem, that also didnt work
Some routing issue / port conflicts definitely affected it
Hope it helps some folks

[candid hare]

hi guys, i started playing pubg today, it s somehing is wrong with my mouse
or sens
when i start the game it suddenly tripples my mouse sensivity, and ingame sensivity settings doesnt change anything

[molten patio]

Damn i don’t think I can change routers lol

🥹

[scarlet brook]

Same

[molten patio]

OMG I GOT IT TO WORK

So I think I figured out what happens to me so a couple days Befour the issue I had a wifi outage and when it came back on I realized the wifi was kinda slower then usual and that’s when I couldn’t connect but I just had another outage and when it came back on my pubg works so I think something was probably wrong with the wifi connection in my area and they had to do some maintenance work wich solved the issue

And based on what other people have said it’s defiantly a wifi issue

Hope this info helps any one who’s going through this issue

[scarlet brook]

.

Waiting for a power outage now

[vast vapor]

Try power cycling your router, I guess! (Worth a try.)

[scarlet brook]

Sure I'll try that later

[long knoll]

Page up and page down keys right above the arrows keys allow you to move between spectating players

[vapid cape]

Same problem here

[timid forge]

after changing settings in nvidia PUBG Crashes when loading into the game someone help? 😢

[vast vapor]

Did you try changing the Nvidia settings back to see if that fixes the issue?

[timid forge]

yes still the same problem idk its nvidia or something im just launching in game and its crashing but lobby working fine

[young pumice]

Just to confirm if you just updated to Win 11?

[scarlet brook]

Same problem and I'm not using nvidia

But i did do some changes in the Intel graphics thing

[timid forge]

I got fix just reinstall drivers,
thanks guys for helping

[scarlet brook]

reinstalling drivers didnt fix my game.

[verbal crane]

why ping is so high ??

[austere ether]

the game always crash for me

[viral monolith]

My game keeps crashing, always 1-2 mins after launch. It says "Unknown error", nothing on the log.
I did re-install and update my driver, install visuall c++ redistributes, disable game mode, delete all temp files, validate my game files, re-install the entire game.

Same thing happened few months ago when I installed it and didn't manage to fix it, so removed the game. Now, I decided to re-install, and now thjs is happening again. I once re-installed the entire Windows between those times.

Windows 11, Ryzen 5 2600, RTX2060, 16GB

[narrow breach]

try selecting directx 12 for game or directx 11 advanced I have seen better stability for windows 11 with DX 12. additonally check in event log for cause of crash.
xmps disable , overlay disable , uninstall of geforce experience are other steps which reduce crashes a lot.

[viral monolith]

None of them works. No matter I'm in the game or in the lobby, it crashes, always same time (around 2 mins) after the launch.

[2023.08.02-19.14.08:302][995][0a6c]r.CGV.Intensity = "1"
[2023.08.02-19.14.08:302][995][0a6c]r.CGV.FallbackIntensity = "0.2"
[2023.08.02-19.14.08:302][995][0a6c]r.CGV.HairIntensity = "0.5"
[2023.08.02-19.14.08:302][995][0a6c]r.CGV.SkinIntensity = "1"
[2023.08.02-19.14.08:302][995][0a6c]r.CGV.BaseIntensity = "0.5"
[2023.08.02-19.14.08:302][995][0a6c]r.CGV.IndoorIntensity = "1.75"
[2023.08.02-19.14.08:302][995][0a6c]r.CGV.OutdoorIntensity = "0.5"
[2023.08.02-19.14.08:302][995][0a6c]r.CGV.IndoorSaturation = "0.1"
[2023.08.02-19.14.08:302][995][0a6c]r.CGV.OutdoorSaturation = "1"
[2023.08.02-19.14.08:302][995][0a6c]r.WindowLightIntensity = "1"
[2023.08.02-19.14.08:302][995][0a6c]r.CGV.UseFullFallback = "1"
[2023.08.02-19.14.08:302][995][0a6c]r.CGV.FullFallbackIntensity = "0.8"
[2023.08.02-19.14.08:302][995][0a6c]r.IndoorVolume.Enable = "1"
[2023.08.02-19.14.08:313][995][0a6c]FAntiCheatPlayerData::Init() Finished.```

This is the latest log before the crash, seems like there's nothing useful in that

[frail geode]

Hi There i want to know how can i select the map in PUBG? im tired to play randoms map all the time

[vast vapor]

You'd have to play in a region that has map selection. Either join someone hosting a team who is in that region (AS), or use a VPN.

[frail geode]

use vpn and getting higher MS lol

why u just dont give option to everyone?

[vast vapor]

Me? I'm not a programmer. I don't work for Krafton. VPNs are a completely different technology. ¯_(ツ)_/¯

[brave silo]

hi

[brave stump]

my game is crashing at random times, i reinstalled but nothing works

[vast vapor]

Some people have said that checking and adjusting your PC's memory timings can make it more stable.

[trim dirge]

hey guys! I need someone's help, im experiencing very odd problem i lost my voice chat, everything is set correctly, i also did several clean reinstallation of the game reinstalling windows as well nothing seems to fix it. Could anyone help, since PUBG report tickets are not working at all

[brave stump]

what you mean? can you help me with that?

[vast vapor]

I barely know anything about it myself. But GamersNexus and some other YouTube channels have videos on memory timings and how to test and adjust them.

[sour steppe]

i cant launch game

[heady sedge]

my mate sliding only on the ground... no footsteps and othersounds... no shooting sounds etc.

[scenic zodiac]

Hey I'm here asking for a friend. he's been trying to make the game work on steam, but everytime in game about after 7-8 minutes, the game just crashes. he did everything, isntall stuff to try to fix it, unistall game, fix files, update pc stuff. but nothing works? any idea what he could do to make pubg work? He also has a good pc that can run some big games. it doesn't give him any error message

[signal swan]

I had the Same Problem with XMP Profil 1 on 3600MHz. Changing it to 3200MHz on XMP Profile 2 did help for me no more Crashes. So mybe try XMP Profile 2 insted of XMP 1

[scenic zodiac]

thanks ❤️ I'll let him know.

[signal swan]

Let me know if it works or not

[verbal geyser]

Why when I queue for random squad fill do I sometimes get in a squad by myself

[knotty carbon]

A friend of mine has a 4th gen i5 with a gtx 1060, which I know is low, but he used to be able to play the game just fine. Nowadays it's running like dogshit for him. Did the game get worse with the updates?

[scarlet brook]

Did it work?

[vast vapor]

Sometimes it's just a lack of available players, so you get fewer than 4 on your squad. Yours might be the last squad to fill. Other times, people back out after the countdown starts because they don't want to play on the map, leaving you with an incomplete squad.

[wintry imp]

Hi people

I have a problem with my PUBG client. I just upgraded my Windows 11 from 21H2 to 22H2 and when I tried to start the game from steam, it immediately crashes. Does anyone know how to fix it ? Thanks.

Specs :
i5 10500H
GTX 1650 Max-Q
16GB RAM

[sly gust]

yall help
im on 80fps in game with a 4060 ti and r7 5700x
its only using 2gb ram

[south gazelle]

the AC is blocking the igd driver that i guess is intel graphcs driver
try to update or uninstall/reinstall
set the peformance gpu to GTX inside the nvidia painel
so everytime you open the game..he will use gtx1650

[sly gust]

why is the fps so shit

its only pubg too

[blazing sky]

@vapid cape what we can do ??

[vapid cape]

I just restarted my PC

and it never happened till now

[soft cipher]

My friend stop playing PUBG in 2018 , now he back and want play 1 game ( tpp) and got Vac ban .. what is this ???

[scarlet brook]

Tell him to disable hacks

[soft cipher]

He is 39y old)) you think he want use hacks ?)

He just want play game , but vac

[regal vapor]

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[vast vapor]

@soft cipher The trouble with having an old account suddenly start playing again (especially if they're any good) is that it will appear to Krafton to be a hacked / compromised or resold account. If you explain your situation to support, they should review their evidence and give you a decision.

[scarlet brook]

(they won't reply)

[vast vapor]

Unfortunately, you may have to pester them a bit.

[scarlet brook]

Like send multiple emails?

[vast vapor]

In general, they have a track record of not always replying timely.

[soft cipher]

Nope . He is just man , who play game for fun 🙂 he got only 1 kill

And after vac ban 😦

[vast vapor]

If it's not just a short-term temp ban, then explain it to support, and hopefully they'll fix it.

[soft cipher]

My friend also got vac last week . But they remove ban after 3 days

So idk what is this

[soft cipher]

It's not short , it's permanent ban

[vast vapor]

If the message was that it was a temp ban, then you just have to wait it out. It's usually based on reports by other players; Krafton then investigates, and either lets the ban expire (they didn't find evidence that their code of conduct was broken) or make it permanent.

[soft cipher]

I got vac to day also ( 4 hours ago )

[vast vapor]

That's all we can tell you. Take it up with support.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[soft cipher]

And already send to support . I play with pro players and partners ( Ranga , Art1_X , FilFirst , and more ) and they can confirm for my word )

Hope support will remove this wrong way bans

[soft cipher]

To day I got just vac ban ... No msg about time or something . What is mean ?

[vast vapor]

@soft cipher See my previous message.

[wintry imp]

rly its blocking the igpu ? aight wait ill try to close wallpaper engine then

@south gazelle oh wow the game launches now but i got this problem.

[scarlet brook]

Do what the game says
Go to steam and verify game files

[south gazelle]

is to hear that works ^^
this msg doesnt metter...i excluded some garbage files and receive this msg too
just confirm and play (or do wht is saying to do: repair the game files)

[wintry imp]

yeah it doesn't get rid of the error after i verified the files but its ok

anyways thx for the help much appreciated!

[brave silo]

I need help please

[vast vapor]

No one's going to help you if you don't say what you need help with. We can't read your mind. 🙂

[vast vapor]

Okay; it tells you what to do: Reinstall.

See the pinned messages here for more help.

[brave silo]

i reinstall bun nut work again

[brave silo]

😕

[scarlet brook]

Say goodbye then

[brave silo]

why?

[kindred quarry]

this is why i love pubg :D

2 guys in TPP ranked spawn like 20 bots than kill them an leave the game or whatever

i thing you guys should do something about this if its even possible

because in one tpp ranked game was at least 10 cheaters and 30 bots and those 24 normal players couldnt do anything

[viral monolith]

ello im trying to launch the game and i have a black screen

on steam

this is my screen when i launch

[potent lily]

!rule5 @kindred quarry report them.

[regal vapor]

Do not publicly accuse others of misconduct, including cheating. Always use proper channels for reporting inappropriate or rule breaking behavior. The !gamereport command provides information on reporting players.
Please see #📋│welcome-and-rules

[vast vapor]

@brave silo See the pinned messages for how to do a clean reinstall. If that doesn't fix it, contact support.

[trail ravine]

Anyone know why i cant talk in game??
I can hear people but i just can't speak

[scarlet brook]

Try turning your mic on first

[potent lily]

Did you make sure your mic is the selected mic in your settings? Have you checked all the pins to see if any of the links have solutions?

[storm venture]

Hello, I'm having a problem when I press Start it will just stuck there. Yesterday it is working well and playing the whole day. I don't know what's the problem today. Sometimes it can proceed to match it is like 1 out 10 restart of PUBG to join a match.

[outer grail]

Are you using headphones?

For me, I had to buy an audio splitter bc it wasn’t recognizing a microphone

[storm venture]

I got this issue in my Sound settings in OS. Check your Recoding in Control Panel > Sound if it is default to your headset. Mine was set to my webcam that's why I cannot talk to in game.

[storm venture]

I already did the clean reinstall based from the pinned post.

[void ferry]

Found a workaround for the lobby loading (for 1 minute) after each match.

"press backspace, then the monitor will go black, then press shift + backspace and the game will reload."
...got this from reddit.

Sometimes this only works after the third attempt.

[trail ravine]

I’m using a USB Mic that’s on a mic arm not attached to my headphones would that possibly be why?

[long knoll]

is anyone else getting the massive fps drops as i am i usually get around 60-70 fps during gameplay for today my fps has randomly dropping down to 20-30 fps then back and it was just fine yesterday when i was playing

[vast vapor]

Because of the variation, it's possible that the keypresses aren't doing anything, and the game is just eventually getting there on its own. (Possible post-hoc fallacy...)

[vast vapor]

Quite possible; test with other mics & see if the same issue happens. Test also with other apps / games. (Narrow down the variables.)

[trail ravine]

Works fine in every ohter game just not pubg

[limber trellis]

Hey guys, I really need some help. I have been trying to solve this issue I am having with PUBG (see image) . I have tried multiple steps like uninstalling and reinistalling multiple times, deleteing the cache in steam, tried epic launcher version and get the same error. I have no clue. No anitvirus and win defender is off. pls help if you know

[vast vapor]

Have you followed the instructions to perform a clean reinstall? (See the pins in this channel.)

[void ferry]

Its definitely doing something! I still have to wait solid 60sec if i dont take this action.

[scarlet brook]

Say good bye to pubg now

[rich forge]

i am having the same issue...i tried epic steam both all other way round but no luck

[zinc willow]

could anyone suggest settings for the best experience if i share my pc spec here?

[karmic sigil]

Does any one know how to fix the game from crashing? I have a i7 13700k and a 4070ti and my game crashes once a day, I never had a problem on my old pc and that had much worse specs.

[hearty meteor]

Does the game just close/ crash, or does the PC bluescreen?

[past rose]

guys i need help, i got a decent pc and very good fps in every game but in pubg its like very very low it freezes everytime and i got like 10 fps ingame

[karmic sigil]

My game just freezes then I have to wait like 5-10 seconds before I can close it

[past rose]

@hearty meteor help me aswell pls

[hearty meteor]

Which server are you playing from?

[past rose]

europe

i get like 7 fps and whole game freezes and it says like 600 ping

but every other game is fine

@hearty meteor

[hearty meteor]

Have you tried seeing if the issue persists on the Test Server?

[past rose]

No

But i didnt have that problem a few months ago

[hearty meteor]

Which Windows version are you running? Try also turning off anything Xbox related in Windows.

[undone dock]

world needs a PUBG game that runs on student and business laptops from 2012

[past rose]

@hearty meteor Anything is off, version is 22H2

i just get like super high ping and like 10 fps

[hearty meteor]

Running game through Steam as well? Try and see if you see the same results on the Test Server.

[past rose]

@hearty meteor Okay will do that and report back to u thanks

And what if its the same on test server? just so i know incase

[past rose]

@hearty meteor yep same

[hearty meteor]

oof, and do you know the wattage of your power supply? try doing a clean install on your graphics driver via nVidia geforce experience
tough problem to solve tbh, and is your windows power mode set on best performance ?

[past rose]

@hearty meteor 600w, and yes on best performance

just doesnt make any sense tbh

@hearty meteor could u help me with the clean install if i share u my screen?

or send me a link

[hearty meteor]

Click the three dots and select 'reinstall driver', and then during that process there will be a box that you select to perform a 'clean install'.

[past rose]

i had these 2

i pressed on the right one

@hearty meteor

[hearty meteor]

Which language is that, and does it translate to Custom Installation, or Clean Install?

[past rose]

german, custom installation

i can also go on nvidia site and donwload latest driver and then while installing click the clean installation box right=

like right here on this video

im doing that rn

@hearty meteor i did that rn

[hearty meteor]

correct

[past rose]

my settings are still the same is that normal?

@hearty meteor

i think its ping bcs whenever i freeze it say like 3k ping

but my internet is normal

[hearty meteor]

You don't have OneDrive or anything like that running in the background do you? You're not using a VPN?
WiFi or Ethernet?

[past rose]

ethernet

like i said internet is good on other games

[hearty meteor]

Have you also tried opening a support ticket with PUBG via their website?

They're slow to respond, but will usually provide deep troublshooting techniques to try to resolve.

[past rose]

will try thanks for everything

[austere token]

do you guys know what is happening to this page?
nothing is working, cannot enter chatbot, cannot start a submit page, nothing...

[austere token]

suport page is not working, you cannot start a request.

[narrow breach]

toggle option from reports then the fields appear, not a great UX but works.

[austere token]

i did toggle them, all from all browsers that i have installed on my PC, i select Reports, or whatever, and nothing appears

[narrow breach]

clear cache of browser and try may be allow cookies when it asks, is working for me checked just now.

[austere token]

will give it a try

it works after clearing cache and allowing cookies

ty

[misty mauve]

hello all
l have been playing the normal pubg and now i have been playing the test sever as well but can i keep the same name and the same levels???

[potent lily]

They’re separate

Test server isn’t open unless there’s a big patch upcoming. It’s a separate game entirely

[misty mauve]

ok thanks

[scarlet brook]

Help me too

Game keeps crashing

[brave silo]

all solutions not work 😦

what can i do ?

can anybody help me?

[steel tusk]

can someone please help, my game says its opening but never actually launches

[vast vapor]

If you've already tried "all solutions" (including the ones pinned here), then nobody here can help you. Time to file a ticket with support for help.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vast vapor]

Check the pins. Then see above. ^

[devout mesa]

Hello Redman, thank you for reporting this issue. If this is still happening right now, could you provide me your in-game name in private to assist the investigation?

[pseudo river]

does anyone know why if i start up a team deathmatch game it puts me in alone for like 10 minutes then kicks me

[scarlet brook]

?

[wet sluice]

did a fresh install with windows 10 and now im stuck on the initializing screen, verified files twice now

after 3 business days it finally load

[devout mesa]

Could you try first to verify the game files via Steam Properties?
If it didn't work, please try to reinstall the game and let me know on the outcome!

[scarlet brook]

I've done everything, then I contacted support. It's been more than a week and they still haven't responded

[devout mesa]

Going on for a week doesn't sound usual. Have you also tried to make sure all drivers and Windows were up-to-date?

If you have multiple hard drives, have you also tried installing the game on a different space for testing purposes?

[scarlet brook]

Yeah all the drivers and windows are up to date

[scarlet brook]

No I only have 1 ssd

[devout mesa]

I would assume the game starts and before the intro scene, it shows a black screen and crashes?

[scarlet brook]

The black screen comes after the intro and then the game crashes

[devout mesa]

Do you have the possibility to test out the game using a different internet connection? Such as mobile data?

[scarlet brook]

Okay I'll try that and let you know.

[gritty rampart]

I have the same issues, not fixed yet, need help too 😂

after match loading screen take around 1min back to lobby

[wet sluice]

mine was for first game boot, took a while

[vast vapor]

Test on different router if you can. (I.e., take PC to a friend's network, or have them bring over their router for a test, or get a new router...) Some folks here have reported that changing their router solved their connection / startup problems.

[cerulean prism]

your internet have a problem , use a vpn and try again

[covert yoke]

my game gets stuck on loading screen when entering matches( i can hear the match audio), and if i get in the match somehow, i am experiencing 3,000 ms ping

anyone else facing the same issue

this has been happening since morning.

[sage crypt]

Anyone know how to fix the issue of half my friends list showing as in a match for days, even though they’re not even actually online?

[true jolt]

@devout mesa in game Redmann-

[formal juniper]

steam down?

[prime arch]

Lots of heavy glitch in the friends tab of the game... please correct it as soon as possible

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support documenting the bug; include video evidence where possible.

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[scarlet zealot]

I can't get my voice chat to work

[magic lotus]

What a utter garbage, tried to play 2 games, crashed 4 times and both crashes got me killed... holy freaking cow... how PUBG...? I already regret buying your stupid pass again!!! Anyone an idea? restarted already, verified local files already too, no difference...

just froze.... no error message and had to force close it from task manager

[scarlet brook]

Try doing a clean reinstallation

[magic lotus]

🙏 yea next up to try this, but quite frustrating...

[scarlet zealot]

My mic is being detected but I can't use it in game for some reason

If anyone can help me fix this I'll give you a tip

[scarlet brook]

Try turning on your mic in-game first.

[scarlet zealot]

How would I know if it's working?

[scarlet brook]

I'm not sure if mic works on training grounds

[vernal bough]

is there no way to get my level 70 reward from the pass? i got it tuesday night, but forgot to claim it before i quit, and then couldn't claim it yesterday because of the maintenance downtime. ridiculous that stuff like that doesn't just auto-claim

[scarlet brook]

Sad story

[scarlet zealot]

I think it's just allow all chat that isn't allowed in training

[scarlet brook]

Yeah probably, hop in a match and try turning on your mic and see if that works

[scarlet zealot]

I can only see the mic icon when I set it to toggle, I want it to work on push to talk.

[scarlet brook]

So the mic doesn't work when you set it to push to talk from settings?

[scarlet zealot]

I'm holding T which is the push to talk button and it's not showing any mic indication

[scarlet brook]

Have you turned on push to talk from settings?

[scarlet zealot]

yes

[scarlet brook]

What about on steam

[scarlet zealot]

it's on open microphone on steam

[scarlet brook]

Maybe try changing that to push to talk

And see if it works

[scarlet zealot]

Would it show a mic indication if it works?

I turned on push to talk on steam, I'm holding down T and I dont see a mic or any indication I'm being heard.

[scarlet brook]

Please try these steps to overcome the issue:

-Please make sure that you have pressed the Talk button (by default, press T to enable this feature)
-Check the microphone feedback in the game settings
-Please make sure that the microphone and the headsets are plugged into the appropriate ports
-Ensure the sound is not muted or the volume level is too low. Also check the volume mixer settings on your computer
-Consider disabling your firewall.

Found this on the official website

[scarlet zealot]

I can see that it's detecting my microphone in the game settings, so I don't think any of those are the issue.

[slim mason]

How to fix these friends list issue? restarted game n lobby several times

No leave team option, cant right click whisper or see profile

[slim mason]

anyone facing same issue

[wintry sorrel]

maybe bugs, try to verify the integrity of game files and open the game again

[slim mason]

ok

[agile rose]

I've had a stream sniper and a few of his friends stream sniping me for over 3 years. I reported him for stream sniping with proof many times along with teaming in solos with his friends stream sniping. I reported in game and email. What do I do has they have been harrassing me. we are live right now and backseatbadass is doing it again. back to back games. kills himself after me and then chases me down next game again

lots of temp bans and a few perm bans. what do i do?

[wintry sorrel]

Maybe set up delay for the stream?

switch screen when you matching

[agile rose]

i will not delay my stream to then delay my response to my viewers

[wintry sorrel]

switch screen seem to be best option then

[agile rose]

its not dificult to get in the same game in pubg its slow in na servers. lost him for a bit when i went vpn to eu but i shouldnt have to

[wintry sorrel]

yeah playerbase is small now

but yeah try to switch screen until you jump out of the plane

[agile rose]

they monitor my accounts when i am in a game and what game

[wintry sorrel]

or maybe delay the match matching after you switch screen?

for real?

lol

[agile rose]

yes this is stalking over 3 years now

[wintry sorrel]

dudes committed

[agile rose]

some tiems 20 games back to back

[wintry sorrel]

it's getting out of hands now, maybe try to reach out to support

[agile rose]

i did

email as well and videos

for years

[wintry sorrel]

how did they monitor your account though?

[agile rose]

temp bans some perm bans but still doing it

steam , discord and other apps that show it

i beleiove i removed that status form discord

[wintry sorrel]

hmm, since they've got banned, unless they decided to stop, idk how you could avoid them to be honest

[agile rose]

this one account still not perm banned yet

[viral monolith]

something is wrong with this section in the game

[slim mason]

same problem, could it be only for indian IPs

3 of my other indian friends also facing same issue

[wintry sorrel]

yeah, idk what to tell, but i'll drop you a follow instead

[agile rose]

lol much appreciated

[viral monolith]

There is a problem while inviting and joining friends @#🤝│community-troubleshooting message

[slim mason]

tried it, same issue exists

[devout hull]

try putting a cover screen over your screen while queing, aswell as playing non copyrighted music to drown out the sound of the lobby loading into a match

helped one of my friends deal with the stream sniper he had

[agile rose]

its not about where i spawn

they follow me the entire game

i have a brb screena nd all that. I even cover the bottom right

he knows where i am in game from the main screen

watchign me play

[devout hull]

i mean before loading into fpp or tpp put the screen up and music so they cant hear when you click to que into a match

[agile rose]

doesnt work . other apps like steama nd discord show im in a game

and if im in squad or solo

they harrass me in game and sometimes in stream as different accounts

[long knoll]

@agile rose When your streaming try setting your steam account to invisible and theres a setting in discord in the privacy area called activity status turn that off and if someone clicks on your name in discord it wont up that your in pubg or in lobby or matching or anything

Maybe these can help you out

[agile rose]

but thats the thing i shouldnt have to i am not going to loimit myself for an asshole

[long knoll]

True

Whats this dudes name that sniping you

[agile rose]

I respond to my viewers instantly and message in steam for some

[potent lily]

!rule5 @agile rose we don’t do names of people breaking rules in game here

[regal vapor]

Do not publicly accuse others of misconduct, including cheating. Always use proper channels for reporting inappropriate or rule breaking behavior. The !gamereport command provides information on reporting players.
Please see #📋│welcome-and-rules

[heavy sinew]

need help i got a ethernet cable and pubg is the only game that i have very high pings and its basically unplayable

and keeps saying network routing issue

[copper geyser]

What is this about? I just finished a match, and when i hit the button to return to the lobby, this popped up.

[cunning pendant]

I won a black Panter skin

But it won't work

[dawn stirrup]

just open the game

i have the same problem

[cunning pendant]

Already have

[agile rose]

exception... when i reported this punk for 3 years and yall didnt do anything about it yet

this is harrassment

[potent lily]

No exceptions. Don’t tie me in with PUBG, I don’t do the bans in game

Report or don’t that’s my motto

[agile rose]

been reporting for 3 years temp ban here and there and he conitnues

[potent lily]

You’re doing your part

[agile rose]

and pubg not doing theirs

[pseudo relic]

hello i have proplem in Mic i can hear my Team pls help

[potent lily]

Some get what’s coming others don’t, I don’t know the methods I can’t tell you

Just don’t name here, don’t care if you name in dms

[agile rose]

then you dont deserve to be a mod. have a good day

[potent lily]

Lmao, sure bud

Have a day

[agile rose]

mods care about things being reported

[potent lily]

I do care, that’s why I say to report

Not to break server rules and name them

[agile rose]

you just how it is typed

[potent lily]

I said you can dm your buddies

[agile rose]

I reported and need another method

I am readyt o take legal action

[potent lily]

This was a bit to “Method to the madness” I don’t know their methods, I can’t tell you why