#peer-help
1 messages · Page 491 of 1
It’s like a unique id with all the e information about your account login details
You should be able to view your ticket list here: https://dis.gd/mytickets
how can one obtain one?
because once again they only have my gmail.
By you clicking on a link
Never did clicked on a link tho. And even if that was the case why threaten me to give them my 2fa. Also why not sooner.
@high imp my GOD bless both of u thx ❤
Who knows tbh
UGHHH. Would discord ever do something like this? Like hop on my account after I submitted a ticket?
Nope
After I rest my password using my email because I forgot the old one I'm stuck with 2fa I only use the Google 2fa app and everytime I try the 6 digit code it keeps telling me its wrong
I'm not talking about the 2fa I used for discord app no that site also asks me for it and when I use it it doesn't work always wrong
Wait I moment its works it was in other one of the codes I logged in now where should I go
After some research I found the 1st message and its ticket number can some please tell what to do now
Hey everyone, how do i turn off invites? so there's only 1 link to the server and can only be accessed from myself?
yea this guy just dmed me on my own accout. is there any chance of getting it back?
Probably but it’s probably unlikely tbh
Invites cannot be restricted to any single user. They're either active or not
Saw this and ive been shaking for like 30 minutes it this fake?
Nope completely fake as it doesn’t have the system tag
go to the invites tab of your server, delete all of them, pause them every day for 24 hrs, only solution I could think of
Ok thank you very much
You have to do that on the feedback site
okay cany give the link sir
and will discord use it if its good
Okay Sir
There’s really no way to know
r u a mod? btw
they are not
We aren't mods, no.
ohh
i wanted there to be stories where we can post vids on our profile
isnt it a nice idea?
How is possible bypass the 4 characters limit for a server tag name and how is possible to put a long name on server tag?
I Never see a looooong tag name like this before
Well those are rtl characters
Okay so just block and report there message?
yh but i want him to get banned
That’s up to trust and safety to decide
can i ping @ moderator emergency ping?
or nah?
Nope because the moderators here don’t work at discord
oh alr thx
Guys I need help with my account
It's labelled as spam and I don't know what to do ... I never get a response from real human from discord support
..feels like a bit which always gives the same reply
Be patient and they will reply
I always get reply from a bot they just close the ticket
Hi everyone, I’m looking for some guidance. My main account was disabled for being "underage," but I am above the required age. I've tried to submit an appeal with my ID through the official support site, but my tickets are being marked as "Solved" or closed instantly without a response.
Has anyone dealt with the auto-close loop before? Is there a specific category I should use to ensure a human sees my age verification? I want to resolve this before the deletion timer runs out. Thanks!
you need to send an appeal
anyone know why i can't see discord orbs? like i open up quests there's no quests for orbs
so verify your age with a government ID and a selfie
My account is under delectation so can't do with k-ID they mentioned. So next way is through support ticket. I created support ticket but Clyde mark it solved somehow. Which method Clyde told not work for me.
.
That’s because discord put you in a control group that doesn’t have access to orbs
So what now
You wait for discord to delete that group
bruh
i havent had access to orbs for so long already
Yep
So I'm on my phone and added a passkey couple months back
Can I delete it without it permanently logging me out of the account?
Because this feels tricky.
Also i forgot my password 💀 if I log out will I be able to log in because there's a passkey and I entirely forgot what it was
Not only that but there's also this bug where the "people are typing tab keeps flickering and disappearing and coming back and i updated the app but it still shows the same. But before I log out of my account and login back in, I don't want to lose the account
The passkey might be your face ID from your phone or it could be your windows PC
I'd recommend being very careful with your account
😭
if you make one mistake you could lose the account
Are you logged in on your phone and PC
Yeah I even deleted the authenticator app
I only use on my phone
Do you have a PC
Bruh am i cooked
Yeah but for studies i moved away from home and didn't bring it. Now im just logged on the phone
Honestly I wouldn't touch anything if you don't want to lose your account, if you don't have your backup codes you're screwed
Well I can request the backup codes right? By entering the password
What you could try is resetting your password through your email, and using your password to get your backup codes from account security
Yes but that requires me logging out right?
not if you change the password from your phone app
Lemme see
you can't change it from the browser
ONLY THE APP
I have to step away for a bit, good luck twin
Alrighty thanks!
Hi im looking for someone to help me develop my discord servers. If anyone has any skill with this please Dm me!
anyone know how to set a custom gif as my pfp like it only lets me search for gifs i can't select from my favourites or put in a link
.
Did you try restarting Discord
Hey guys or Discord moderators, more people are being hacked by 18+ content. I just lost 4 friends because of fake links. I need help banning the person who's doing this!
Automod all invite links and you should be good
You can upload a file
ohhhh yea that makes more sense
We need to take action to save many people from the addiction of these 18+ groups. If you could make a preliminary update to the app, it would help many people.
People just need to stop clicking on suspicious links and verifying on those bad servers. It’s basic internet safety 101.
It ultimately comes down to users having common sense. Discord can't fix that
i heard it was someone called coxi
There’s unfortunately nothing discord can do about that
I can try to do something about this to save a lot of people from hacks with illegal content.
Best of luck
Actually, there's a great chance to revive Discord in a safe and peaceful environment, with hopes of saving existing groups, removing others, and implementing an automatic ban system for illegal groups.
Thanks 🪖
Is the news abt tommorow real, I can’t send it here as it will be blocked
Nope those are never true
The hacker is attacking again, I won't click on the links.
Just block and report
I already reported it once, and practically nothing happened.
You have to give it time it’s not instant
What they need to do is ban the general groups of this organization.
That’s a compromised account, they fell for a scam and have to submit a ticket for a hacked account to get it back. Consider blocking links so they can’t spam your server’s channels
For all you know they are
I know they came from a site called "Market Crash," where there are various sales from abroad on fake websites.
On my server we get many every day, all caught by Automod, and we kick them from the server so they can rejoin later if they want once they regain control of their account.
Hello and a question. I made the server I co-own into a community server in order to use Discord Onboarding. We host a lot of events and for those events we create channels, however we are hearing from people that they never see those channels and I tracked it down to the community server specific channels & roles feature.
Can this somehow be disabled so our users can see new channels being made?
Or be made such that newly created channels are at least automatically in their channel list?
New users do not seem to have this issue, since new channels are added to the default channel list.
Right now this feature is actively hampering our ability to act as a community for existing users.
anyone else having problems with screenshares ???
cant screen share at all with my buddies
Is it true that Discord sent out an announcement saying there was a possible "raid" tomorrow?
No
- Disable 'Community' to make all channels appear by default
- No, default channels only apply to new members. Can't edit that of existing ones
That is a shame, I was worried that would be the answer
I will just have to find a bot to the 'onboarding' then instead and not use the community feature to run the community, which feels very counter intuitive
I have a friend who was permanently banned from Discord. He wants to request an unban because he didn't violate the Discord Terms of Service.
Awaiting your response.
@weary quartz
It's denied but he didn't violate the Discord Terms of Service
Normally if it was denied that means after a investigation discord still believes they did
Is the discord admins server still a thing?
Yeah, but who says that's actually someone from Discord?
It is.
Ok so how would I join?
Below are the requirements your server will have to meet.
- Have at least 1,000 members on your server
- Have at least a 60% monthly member retention rate
- Your server must be at least 3 months old
- Enable Community Settings on your server
https://support.discord.com/hc/en-us/articles/5309276245271-Discord-Admin-FAQ
What if I already clicked the X?
is anyone having issues with discord invites from the browser
for me they dont open the app and tell u to join the server there like they usually do
Try on your browser
already did
yes, just copy the url
but is this a me issue
i dont wanna have to paste the link in the app everytime
same
This sounds like bug. It shouldn't be inaccessible after one click. I recommend reporting it as a bug https://dis.gd/bugreport , if you haven't already
Hi
OH CRUD
I know how to get it back: Shut off onboarding
Then you can turn it back on
I notice that they were some invites that makes a couple of times in knowing from the browser
<@&1168422950685384765>
thanks
no, people are sending this since 2023.. Still nothing. Just don't click on images, videos, links, and don't download anything from people that you don't know.
ok
I can help you in DMs if you have another questions about Cyber-Security or your personal security on Discord
🤔
It’s been happening way longer then that
yeah people are still copying and pasting the same thing years after years
there's some Discord breaches that are leaked, which contains IPs, Mails, and Passwords. But there's not a lot of people that have them.
can you please send me the server of the guild "BUG"?
Unfortunately I can’t as you don’t meet the requirements for it
oh what are requirements?
or 
can I DM you? I have questions about these badges
Naw #📛-badges-faq should answer any questions you have or you can ask them here
alr ty
so you're an official tester?
If you mean, “am I in discord testers” then yes
I received the same message, I clicked on the terms by mistake. Should I be worried?
Maybe
Idk though
if anybody here has experience making rich presence plugins and can help i'd appreciate a dm/friend request i'm going AFK right now so i'll be responding later
Nope
by the way idk if you remember our last interaction here - but everything i was having issues with just kind of fixed itself lmao
What plugin are you using
what do you mean
Rich presence plugins?
I dont think anyone has experence with it
Do you know what issues it was
i don't
Damn
worst case scenario no one does :p i'm just trying to get discord to display custom activity hahah
Wdym trying to get discord to display a custom activity?
rich presence is a feature that allows discord to display activity - i asked for someone who has experience making that kind of plugin so that i can display custom activity as i've been trying to figure it out on my own to no avail
Ik nothing about it
:P
2 things, lili is a she, and if you need help, just ask without pinging a mod
Sure
Hello,
My server recently got limited and I’m not fully sure what rule was violated. I would like to request a review of the restriction. If any rules were broken, I’m willing to correct them and ensure full compliance going forward.
Thank you,
I submit my issues twice yesterday but it has not solved yet
you need to wait for a response
How much days it take to remove Discord limited features
It could be months
My friend transfered ownership to my account and player can not join in my server after that..
Hi, I reported a user 12014 for rule violations (raids/nuking). Is there anything else I should do
Other then block them nope
Okay, I’ll just block them
Should I just report them?
I thought you already did?
yeah I did lol
@empty junco look, that's proof
Or 2 days
Look in the violations
and vex
Hello. Is tkis the place to ask technical questions about Twine?? If not, could someone point mr in the right direction??
My post says, "Slowmode is enabled." I have no idea what Slowmode means. Do I want it enabled??
Slowmode isn't something you can control here, it's determined by a server's staff, it's what makes it so if you send a message you can't send another right away and have to wait x seconds, for example in this channel they currently have it set at 10 seconds.
OK. Thanks.
My account recently got hacked by a scam bot, I got my account back and added 2FA, but now my account seems to have a restriction
You you have a restriction I would recommend checking your emails too appeal it
You can check your account standing tab, and appeal there: https://dis.gd/appeal
Is the thing abt discord true?
No
What ?
The thing wait a sec I’ll show u
hello, anyone can help me?
its a stream issue lagging
@fair tree
They are not support
so what are they
Only helping for things about this server
where can u contact support to individually report something
that doesn’t contain just a message
Through the app
how
Right click the message press report
do they really take action
If you report the messages correctly yes
messages get deleted
plus it’s like not full words etc ai wouldn’t catch it
If the messages are reported already then it doesn’t matter if they get deleted as discord can see them
It’s not ai
ok we’ll see then ig im reporting them again
hi, i use discord on operagx, i'm dutch but i whrite a lot in other languages .. is there a way to have autocorrection on?
anyone, can I ask if we can claim that nitro rocket nameplate even if it’s past april 14?
Hi guys
yo
someone has the biggest discord breach with over 60M users' mails and password, what should I do??
Just change ur password and enable 2fa
alr but he has everyone's passwords and mails, he can dox everyone..
he sent me this
I wouldnt care tbf dude
alr.
also, u're Turkish? cuz we have a mutual friend and u have a Turkish serves tag.
Yeah
🇹🇷
Lol
hello, i want to report a discord server which leaks girls personal informations , 18+ images of them etc.. idk where to report and how to can anyone help me?
You can report individual messages through the app or desktop and report the whole server on phone
cant i like just contact the support about this? cuz server report is kinda slow ig and the whole server is full of that
No that’s the only correct and possible way to do this and it aint slow
Just gotta be patient also as soon as you report leave the server
okk
but leaving the server is like necessary?
Well yes if not you will probably be punished too for being there
ooh okk
Yep
Does anyone know how to get "Level 2 reached"?
sc: my friend's profile
You can’t because the game is not available
Ouch, which game u mean?
The last meadow
Which was released on April fools and only playable on discord from April 1 to April 7
Yo
Ouch, tysm to answer me
Yoo
Welp
help
Tell us the issue
i have 2 questions related to that
1st i don't know why but i already renew my nitro souscriptions multiple times but yet those members don't disspeared they already claimed theirs nitro and and it already expired, so why don't discord don't give 3 new trials, instead of only 1 it's been a while that it's like that
2nd does the member needs a credit card to claim the rewards
thank you for help
hi, is there a way to get game servers to my server? like, ask support for the beta feature or some?
1 - u can only share 3 trials per acc
2 - yes
it ask cc
reverttt
i know, but i paid for another nitro month souscription shouldn't nitro give me 3 other trials for 3 members, it's been like that each time i pay for nitro souscription yet it seems that they don't give it maybe i should give the 3rd member idk i will try that
uhm
yes :(
Submit a ticket at #💡-resources
well i will ask if they have a credit card before sending them, ig it's just how discord works, but the fact that it stopped giving trials despite paying nitro is weird
Already done and i gave ticket id <@&1168422950685384765>
Stop pinging them, they cant help. Wait for support to reply.
Stop spamming this mention especially when stated that we are NOT employees. We cannot help. If you submitted a ticket, please be patient.
Ok
i have a friend which created a new account and he tried joining a server i was in but he was unbale to i even disabled all the bots thinking it might be them but it wasnt anyone know any other ways which is causing him to not be able to join?
I had a brain bleed causing me to be paralyzed from the left side and bcs of the bleeding i had to learn how to use a phone again so they put family link on my phone which reset my phone now the issue.. my 2fa app doesn't work bcs i forgot the backup code... i can't access my main account and discord refuse to help me
Unfortunately, there's nothing you or Discord can do if both the 2FA app and the backup codes are lost. Discord themselves can't reset this either because it'd create a security issue.
Banned on another account sharing the same IP or phone number most likely
i thought the same but he had one other account which we unbanned and that didnt do anything
he tried using a vpn to log out and back in to see if it'll work which it didn't
Hey, i enabled this settings to show users in a channel. But i want to disable it now and go back to the orginal.
I cannot find a solution online or from the discord support site.
hello i want to ask if anyome know
my account suddenly got a screen saying i broke the rules of fraud in last year ?
i appeald to them and i got an email say they removed the violation from my account
but for a reason i cant still dm or send msgs or other thi gs
i just got perm banned on one of my discord accounts becuse of the sugar girls stuff and i think becuse my friend got hacked and sent a freaky child site in every server and chats he was in
And you decided to create a new account and ban evade….
Try appealing
It said to add A discord account to appeal
never add someone to appeal, that's a scam and not how appeals work
if you can still login to the account, login through discord settings -> my account -> standing
okay
Change your password.
Email changed hacker
But it said in the gmail i got to add some Erik.staffsupport and i cant type in chat on the account but it says my account is all good
Then change the email back
thats a scam #📋-reported-scam
when i type in any chat it says that it cant deliver
And somehow it doesn't have my phone number connected to the account anymore
so ts fake?
Yes, it is fake. Please read #📋-reported-scam
Ofc it is
o so what should i do?
Check your email, there will be a warning that your email was changed. Change it back using the given link in your email
Could you ping me next time
Literally nothing
so im gonna be fine? and i cant type in chat?
Ye
If I delete my account will it delete my bot too?
Dont got
Nd I have logged out
when i go in on someones pfp it says that it cant load
Is that a real information that will discord making age verification like roblox?
Yep
idk hope not
I would suggest to read this article
i still cant send msg in chats or load profiles on my other acc
How to get a server verified?
Are you a game developer?
No, but I create a little games, and I am a professional discord server and bot dev
I have my own Bot waveora
On dc
Server verification is only for companies developing games today.
Oh, but I develop bots, can it be verified?
Getting Your App Verified
Verification is an important and exciting step in the development of your app! Verifying your app means you feel it is ready to scale to a public audience, and we have som...
This is only for game creators!
https://discord.com/blog/claim-your-game
That's a different topic 😉
I hear what you're saying, he wants a certified server, via a bot 👀
Except that's not possible.
Two birds with one stone.

All right
My standing says all good, but I can’t text my friend to tell him what’s going on, I also can’t join most servers
It could be because they've blocked you, especially if you're account was hacked...they probably did. And a ban from servers you were in.
you mean the servers blocked me not discord right?
People can block and server can ban, especially hacked account spamming etc.
so i wont be able to tell him i got hacked?
Easy answer would be to find a common person to inform them, or create another account for that, and same for servers you were banned from.
okay, thanks!
Hello! So I'm currently on my alt account as my main has been striked 5 times... for spam. I'm in this trading server for a specific game where people send in trade offers and you shoot them a DM talking about their trades and your offers to them. My first warning has been given out very randomly, I had a 30 minute? account mute, I let it rest and dmed a very brief amount of people. It happened again, so I stopped for about three days or so. I DMed around like 4 people? the next day and somehow got striked again. Then, whilst on mute (which I forgot I was it has been around 22 hours after my third strike and I think I was on a 24 hour mute maybe?) I DMed someone about an inquiry. I was still muted by discord but this time I got striked for DMing ONE PERSON. Today my account got flagged again after DMing one person and disabled. Is this targetted? Please help me.
You should be able to until you actually have an issue
Go to settings > account > standing
https://dis.gd/appeal can only help
ill try but my hopes r not up
considering its all ai https://x.com/i/status/2024677162494669251
So part of the issue is that discord is not designed for that type of server. So you run into the issue that you have. The best thing you can do is to just stop sending dm’s
Can someone help me? It's been a few days since I asked for a ban appeal through discord support, but when I checked it was considered solved and I didn't get any answer, and I also asked for a review of my account regarding the decision to ban me and no one has replied, do they really take that long to do stuff or is it something else?
its automated and ai which sucks, is there any actual human help i could get anywhere though
Well my comment there was not about support. I think what you are referring to is pre written messages sent by a human
for the warnings flagged or for support?
I sent a new appeal on discord support, and I hope someone answers me now
My message you replied to was specifically about the user who was getting account warning about spam due to sending way too many DM’s
Oh
I see I’ve got people confused
Can someone help me? how can i change my password if this happends even if i try again? and i don't have any backup codes eitheir🥲
Yeah in your case nothing is ai
Just got to not send DM’s and not be in that type of server going forward
But yeah in terms of support, it’s a human sending pre written messages probably telling you to appeal in your account standings
Which is what they want you to do
I mean do you have an authenticator app
What's that? i don't know what you are talking about🥲 i just want my main back
Can u pls help me with something? :[
It can definitely take some time, however the way discord works is they expect you to know and keep track of the servers you join and to leave servers you aren’t active in. If you don’t you can end up in the situation you’re in.
Problem is I totally forgot ab that server, I'm in at least 20 servers, and I never left the ones I'm unnactive on
But how long does it take exactly and why did they say that my problem was "solved" even tho It wasn't and I hadn't gotten any reply?
Typically when they mark that ticket as solved you have to make another
It can also take weeks or longer
But in the meantime don't they delete banned accounts?
They shouldn’t 🤔
Wellll, then either my friends we're onto something or they just wanted to scare me
I got some explaining to do🥲 there was this discord server that is really doing suspicios things at first i didn't know so i join but then their verification thing is not working and then later on my acc got hacked before that i didn't know they eere doing those things so i left the server and later on my acc got hacked and send to the other servers i'm in their discord link using my acc after i clean the acc the next morning i got an email from discord i need to change password so i can access the acc but the problem is the authentication botton don't work it always say an error occurd please try again, i keep trying and even try the backup codes that i thought they are gonna send in my email it didn't work either🥲 so now i don't know what to do i just want my main acc back
They kept telling me "Oh in 2 weeks they should probably delete ur acc since it was banned"
Normally that’s the time frame if you set your account to delete
Oooh, and by that you mean if I go on discord support and REQUEST an account deletion?
Or through your account settings yep
Well, alright then, I was getting so desperate cuz I thought it would get auto deleted after 2 weeks
Now all that's left is these guys replying to at least one of my messages
Thanks btw!
When i try to text my friend Clyde says ''Your message could not be delivered. see the full list of reasons here: (discord support link)''
does your friend have their dms closed?
i dont know, we are only friends on discord and my account recently got hacked, but now i have it back and i want to tell him what happened
yeah well they might have blocked you as you got hacked so you might have to try dm them on another account to explain
i thought that when they blocked you it didnt send the Clyde message, and i could also press ''add friend'' and it worked
yeah they might have just unfriended byou
dayum that sucks
Hey, what's the new leaf badge with the levels about? 🍃
It was part of the April fools game discord made
She is claiming that someone scammed her using my pfp and that she has reported me to discord and then discord gave her the above message
Yeah my senses were going off
Thanks G
Of course
Where can I report a bug?
thx
why did my message got deleted i want to report someone
Likely because of what was shown in the pictures.
You should report the message(s) that break ToS and block them
#💡-resources (how to report link)
guys what role permissions do i need to view game panel in game servers?
it reported but someone in media said to put it here
The question asking how to report can go here, but you can’t do actual reports here, they are done in-app as explained in the how to report page linked in #💡-resources
oh k thx
@empty junco see this I just pretending to that I want tokens for my server so be don't doubts me (it's not really I need tokens just told them)
Just see his speech and tone
bug reported
Is this a legitimate one from discord? I would have thought it would have a publisher name
THat is in task manager startup menu btw
Yeah thats the Discord auto updater. Barely any program has a certified publisher
Even Microsoft Edge doesn't 
Yeah its the update discord application just close it and discord should close
when i click to reply to someone on discord, it wont let me automatically type. Anyone has that or managed to fix it?
editing that it started today, no idea why. Restarting discord, reinstalling, restarting pc or anything didnt work.
And on top of that i figured out its everything i rightclick, reactions etc :)
Is this legit he said the admin was going to contact me ( I do not see any staff badge on the profile)
My main discord account recently got hacked and the hacker changed the password and stuff
i took care of the hack source which was from my google account, so i tried to change my password for the discord account to login, but it asks for a 2fa 6 digit code. the hacker mustve set a new one because i dont remember anything about a code... WHAT CAN I DO
still need help
Submit a support ticket for a hacked account: #💡-resources
I have a question, I recently got DMed by Trust & safety notices about a server I’m in leaking things that are against the rules, and my account is going to get suspended if I do not respond within 24 hours. I send a mail to the email address under it, but I’m scared about losing my account and don’t know what to do. Does anyone know what I can do?? I really don’t want to loose my account and all my connections. I wasn’t even active in that server and left it immediantly after that.
I hope this isn’t a scam?
Though I don’t like how it says it was created today
Yes me too
It’s weird
The server they were talking about did get almost fully deleted, a discord logo as the profile of it too
Where did you get this from?
what do you mean
if you mena the nito My internet went out, I restarted it and suddenly it was there.
It was there on Discord?
No no I don't mean that. Idk if Discord is running some sort of promotion but what I might suggest you do is contact Support and just ask them.
okay
where can i do it
I selected "Server Guide" and went to "resources" and found the link there.
where is server guide
is the link. You will need to use your email address attached to your account but create a new support account with a different password.
That way you can check to see if it's real. I cannot tell you whether it is. 🙂
okay so weird
I think it might be a hacker
It has no official or anything next to it that would confirm it to be an actual something from discord
Yes don’t do anything
I deleted the mail and reported the message
That's why I am suggesting you contact Discord Support about it. To the best of my knowledge, they are not offering free Nitro. That's usually a scam.
I’m going to contact discord via the site just to be sure and safe, I don’t want my account suspended
I think that's a wise idea Bluey
still nothing, if anyone ever went through that lmk if it went away or anything
It may be the person has blocked you?
If you look at their profile, do you see the whole thing?
no its like even here
anywhere. All discords, private messages. Everything I right click, basically
if i do it through this button I can answer fine without having to click on the text box
Pressing that button is how you reply directly to someone's post? I'm not quite sure what you mean.
if i right click on ur message to reply, i have to manually click on the enter messag e box to start typing. It just wont do it automatically as it should
Check your user settings? Maybe something has changed for you. If you are on laptop or pc, try "control R" to refresh. Or you could log out and back in again? Just wondering if something is caught up in an update. You could also try clearing your cache. Beyond that, Idk what to tell you.
ctrl + r didnt help, ill try logging out and cache clear thank you sm
Good luck
So, I checked with support and it’s a scam, just report the message and block the account
Ok
@high imp i saw a reddit post the same thing happend there
when i logged on my bfs account and tried to right click to respond, it worked. When i went back on mine it again stopped working
i am clueless atp
I am sorry. I genuinely don't know what to tell you. I would suggest you file a ticket with Discord Support to check your account.
I probably will, thank you anyways for the advice
So i saw online that Discord is giving away one week of Nitro
Where did you see that?
A reddit post
They sometimes do promotions with different companies, can you link it?
I just got it without doing anything.
Oh nice
I also scanned my PC IT didnt Had any thinks Like Malware or Something Like that
no like seriously are there any human agents doing the support system
Did you download anything?
Yes, they only reply if your problem is worth their time
Yes, that's why I was so scared.
What did you download, you shouldn't download anything for nitro
Not for nitro
wow..
don't shoot the messenger, I'd respond to you if I was on their staff team

ugh thanks but that’s so weird though the amount of tickets i put in
like one agent responded and left the ticket
🤣…
maybe i need a good subject
Heyyyy allllll I have a question
My friend was in a server that was raided then deleted/taken down and now being send a dm by an App and this person saying their account is u derived investigation
Is this true or a scam?
This is a scam, see #📋-reported-scam
Ty
How do i get my account back? A hacker stole my Email account and now i cant change my email?
how do i get rid of this status
what status
Oh I see what it is, you're using something that changes your status every minute
i didnt instal anythign tho
you did tho, otherwise that wouldn't be happening
how do i check
i dont know, because you installed it
I dont have the email for verification.
you have to have an email for discord support
Guys when contacting discord support or requesting an appeal, how to confirm the privacy policies and guidelines? I can't find the way how to.
I do have an email but I dont have the email to that account anymore.
so you don't have access to that email anymore?
Yes
there's not a lot you can do then
What do you mean?
you can't really appeal your hacked account if you don't have access to your email anymore
The email was hacked not the account. I have 2 factor enable.
you said your account was hacked
I said "how do i get my account back. A hacker stole my email account"
Hello I need some advice on account recovery. I’ve lost access to the email address associated with my Discord account, and I also can't access the recovery phone number for that email (Google account). I know the original email used to create the Discord account and I have plenty of proof (ID, screenshots from friends, server ownership) to prove I'm the owner. Since I can't access the primary email to click any links, is there any way the support team can help me verify my identity through other means? Or am I stuck? I have some really important personal photos in my DMs that I need to get back. Any tips on how to handle this in a ticket?
so not your discord account?
But i changed my mail like a year ago i need to sign in right now
No, I want to change the email to that account and I need the verification that is sent to the email.
I do have access to changed one i mean the old one
I got signed out and i was trying to change my email but cant because it requires a verification code from the Email that was hacked.
“Note: The Discord Support Team cannot change the email address associated with your account. To update your email, you'll need access to the inbox of your current email address.”
https://support.discord.com/hc/en-us/articles/4423385681175-How-to-Change-your-Discord-Account-s-Email
The support team can change the email but does not want to do it because they cant verify the account is yours but they can by the payment methods.
no they can't
They did it before with another acc i have.
Anybody has an idea? Please i need help
Will the hello kitty stuff for profile effect be there permanently to buy? I’m trying to save up my orbs but I don’t have much
yes, I am positive
Alright thank you I just wanted to make sure :3
your welcome
You cant buy it with orbs
I can’t? Oh I didn’t realize that thank you for telling me
Yeah because it’s a paid collaboration. Those collab items are only available for real money, not Orbs.
I keep hearing DM sounds, but don't know what server it's coming from
Is there a way to reset my password without the email? My phone is connected but telling mt to check my email for the email.
Hi chat how is everyone today 
hello! does a stage channel have a limit? i’m planning to share my screen in a stage channel with around 400+ members. will that be possible?
How many servers are you in?
13
Audio-only stage channels have an audience limit of 10,000. Going live has a limit of 50, this is increased to 150 and 300 at Boost level 2 and 3 respectively. Every additional boost after 14 (that's how many you need to enable level 3) adds 30 seats. Whether or not you'll be able to support 400 viewers depends on how many boosts you have.
For 400 members you'll need at least 18 boosts (14 + 4), though this is assuming 400 people actually attend and watch it.
Check the servers slowly, maybe you've left a server notifying on every message instead of mentions only
An alternative way is to rely on system notifications (Discord sends a notification to your device for every ping, they show the servers/DMs it's coming from)
Well, it's going to be easy for you to find the server with enabled notifications. Just try disabling notifications for all messages (pick only pings instead) for the ones you care the least about. Then if you still get notifications, check the rest one by one
ty
Yeah, there's also the notification centre which sometimes shows you the messages you "might be interested in" which are actually the ones that you hear
thank you so much!
I'm from Vietnam, I'm 16 but can I go to Discord Teen Council if possible?
If you live in the US, otherwise no
So it is for US only?
Plus there's no Discord HQ In Vietnam?
Yes
I'm stuck in an endless loop of targeted false reports on Discord. First, my account was permanently suspended for 'non-consensual adult content.' I appealed, and the ban was successfully removed. About 30 minutes later, I got hit with a 1-day restriction for 'fraud' and 'adult content,' which ruins my account standing for two years. I appealed again, got it removed, but within hours I was falsely reported again, and my account is currently suspended once more. I've sent another appeal, but has anyone dealt with this? How do I get out of this automated ban loop? [My account is not engaging in any type of adult content or any servers like that]. Thanks
balrighty
I'm not physically able to break the TOS in a split second
Hi, I have like boosted 3 servers, and I want to unboost them and use those 3 indivisual boosts to enable "server tag" additional perk for one server. What's the process?
-> settings -> server boosts -> transfer
I thought about that. But doing so will "transfer" it to "normal server level".
Instead, I want to use those boosts to enable a certain perk.
Will I still be able to enable after I transfer those boosts to the server, I want to enable the perk in?
just transfer them to the desired server. you can move them around after within that server under the server boosts tab
Just disable the level if it auto-activates to reclaim and use on the tag perk
Okay, got it. Thanks
Right.
Hello, is there a way to delete a channel using the channel ID? I have #unknown channel
No
Why on my discord profile it says I’m boosting a server when I’m not and have never paid for a boost ?
From a trial perhaps
Hn
I don’t have a trial my nitro ended yesterday
Yes there is a couple day grace period for boosts
Is there a way I can cancel it v
It’s like so you have time to resub
It will go away in like 2 days or probably less lol
You aren’t paying for it
Hey, anyone know why discord isnt sending me the reset password email, it's been like that for 3 days now and I cannot log into my 2nd account
Are you checking spam folder?
yes
why I cant see this quest on my main account?
Because you can’t complete it on your main account nothing you can do about it
"for all users"
@calm perch https://discord.com/quests/1488708666533085354 is region locked to the United States. Your main account might be located in a region not meant for that quest
the region doesn't affect it because I checked and my 4 accounts have the quest but my main account doesn't have it
ю
look at this
with same region
That's the only reason I can say it would be unavailable to you
Im in Sweden(
Didn't the active dev badges get removed?
Yes it did.
Damn, I saw it in #📛-badges-faq and I was confused for a second.
"no longer be"
hi
Is there anyone from technical support who speaks Arabic?
I'm gonna be the first one to say no?
Unless you mean does Discord's support have one, which there's a chance it's yes.
When you submit a support ticket (link in #💡-resources ) you can use the language of your choice. For help from other community users here it’s only in English.
even after lvl 3 boost background not showing
It's not related to boost. Your server has to meet the requirements for Discovery to be able to get a banner on the invite.
gotcha
but we have 1.5k member...
It's not only that. You can check what's missing in Server Settings - Access - Discoverable
okay, wait a min
I’m not sure, but i would assume you have to opt-in to Discovery, it won’t automatically put you in it once you reach the requirements (right?)
yo thanks, i was missing 2 req
yes
Yup
Hi Pls help im buying nitro also im not get me pls administrator dm me
@prime ravine
You will have to create a ticket there for this issue.
whos canal is ticket?
You have to create an account on the platform and submit a request in the category the closest to your situtation.
Ok
hi im really MAD. about when
How i deleted my discord becasuse it was bugging. And when i came back my nitro is into a basic even though i have 10 month nitro credit and im using nitro premium. IM REALLY disappointed i dont even know its probably a bug but i want my premium nitro back.
hello discord im having trouble renewing my nitro with this new gcash scan thing which is starting to irritate me it keeps saying QR Generation Failed
There seems to be a problem. Please try again later.
Same as above, you will have to create a ticket: https://dis.gd/contact in the dedicated section for Nitro.
That error usually means the QR can’t be generated by the payment gateway at the moment. It’s often temporary. If it keeps happening, you might want to wait a bit or try another payment method for Nitro
how long do i need to wait?
hello i have a issue with joining vcs everytime i join vc on pc app it says connecting RTC i looked at so many youtube tuts and nothing helped i can join vc on the same acc on my mobile or even a website on the same pc i think there is something wrong with my app but reinstalling doesnt work can someone help me with this please ?
Honestly it’s random could be 10 mins, could be a few hours. If it still doesn’t work after a while, it’s probably on their side and you just gotta wait it out
I wanted to share 1 of my 3 discord 2 weeks trial that I got from having nitro but I seem to be unable to give it to a specific person even tho they are eligible?
No. It will be in app like explained here: https://dis.gd/howtoreport for reports and on https://dis.gd/contact for bug reports
Do in app report or website
Oooo
Wrong link sorry
Better
Exactly what is explained in the description of the channel. Community help on Discord topics.
It's okay
It's basically members/people like you on the server.
hello i have a issue with joining vcs everytime i join vc on pc app it says connecting RTC i looked at so many youtube tuts and nothing helped i can join vc on the same acc on my mobile or even a website on the same pc i think there is something wrong with my app but reinstalling doesnt work can someone help me with this please ?
I think you will have to contact support for that: https://dis.gd/contact
oh okey ty
hello
Hey
I got modification . from a friend
English
Its TOS thats why
oh i see
Hello ! Do someone know where can I report a discord user who say he's staff member of Discord (but he just lying).
#📋-reported-scam
In app or website
Well you only have access to web if you live in the EU
i cant use this site https://dis.gd/support any help with that please
You have to create a dedicated account, it is not your Discord credentials.
i mean like the site isnt loading its says web isnt working so is there like another site for that ?
u can help my server is limited idk why?
You can create a ticket on the same website linked above.
give link
It’s the only way. I would suggest to try another platform/browser
okey ty
it works only with vpn ty
I CAN BRO
HE NO WORK
Could you calm down with caps please? I said above that you have to create an account, it’s not your discord account.
@prime ravine do u have a minute i need help with the okta verify 1st seeing this app and idk what to do if u can help me please
I am sorry could you rephrase this please, I didn’t understand.
sorry english isnt my 1st language so im asking if u can please help me with the app named okta verify im trying to get on this site dis.gd/contact but i need to use the okta verify and idk how does it work
Most times video clips don't get uploaded on discord for the limit, is there any tools perhaps that can help modify video quality etc so it can be uploaded?
I am sorry but I cannot help you outside of Discord basic help.
oh okey np
i need help, my account got hacked and i cannot regain acsess
everytime i trry contact support they say i have to log in but i cant cause i got logged outits @night epoch o
thats the account
but the password i set isnt working
and they arnt sending me a change pass thing
hello i change pc and i didn't acces to my firts account beacause i didn't have acces key
if you do not have access to the 2fa app or backup codes then the account is lost
when i do it i dont have a backup code and didnt set up 2fa
didn't 2af to my firts
to verify it
I need help, I keep sending support requests both on email and discord support site but they keep telling me it's solved, even tho I havent gotten any message explaining If they did something
i have a problem connecting to a call it says RTC paring
and it aint working
<@&1168422950685384765>
as the role says itself "NOT EMPLOYEES", they don't work for discord.
but maybe they know anything
they don't work for discord, they just moderate this server. if you have any issues with discord, contact them https://support.discord.com
doesnt work either it says there is a problem logging in
did you make a support based account?
whats that?
Need help from our support team? This guide will walk you through submitting a support ticket through Discord's Help Center.
What this article covers:
Support Account vs Discord Account
Submittin...
If you send an email to support, only then you can open a support link
emailing discord is not possible, they don't support it
Lol
Who's the imposter in my email responding on discord support after email received
Jk send your query here
I didn't click that sign up tbh 🤣
Why did discord remove their safety and trust form to sumbit any harassment?
they want you to submit harassment through the discord app report form
Does this email actually work for harassement
no
I dont have that and i have checked multiple times, on the iPad its different ig
I think we can report almost anything related to discord. If we have the evidence
Nope unless you live in the EU
I have evidence and all
They will close your ticket and tell you to report in app
Once you send a mail wait for an email response and the support ticket will reflect
I never made a ticket and i need to know how because this is important
emailing discord is not supported, like i mentioned earlier
The things is unless you live in the EU you can’t
Dude let me send an ss
EU is Europe?
Why haven’t you then?
Yep
I am from the states but i am traveling atm in India so maybe its different
Yeah there’s no option there
you can respond to tickets from your email, but you can't create tickets
So do i have to make a post or something
A reply is not the same as sending a email to support to create a ticket
I will just have to wait to i get into the states then
Ok the email ss next then
Well see you still can’t there
Report in app
Nice try
I am literally in the South Asian Zone
That’s still not what we are talking about
So you want me to show my email and my personal link for my personal support ticket? Are you real
Never said that
I don’t know how you came to that conclusion either
The second screenshot let to my ticket anyways
Yep as expected
Self help works sometimes
So cant post anything on discord community either
Correct
We are looking for a ticket or for how to precisely make one, either way you get one
If i show you then you will understand because its a lot of evidence and when i click report other things come up as name or status or picture etc but then else comes up
Exactly
That’s because your not reporting the message
in their case they want to report something, not submit a support question, therefore a support ticket won't work, they need to use the in-app reporting options
Yeah report is like eventually in app, if any which is rather negligible i think imo
I have tried everything
I simply made a mail, attached and went through the link and copy pasted my initial and reattached the images
That’s again not how you report things
Thats is how i did my things too but it didnt work
💀 i have to eat the mango, I cut the mango and eat it and not look for someone to cut it. If it works it works. If you want to simply report you can report, if you want it to work as an active issue that upsets you and you need an acute action kinda like that
Please see https://dis.gd/howtoreport
You enquired i clarified. 🤣 This guy is not getting over the links and how to instructions
Mad you do understand that a technical or even a bug report to discord is not even close to the same thing as trying to report something to trust and safety right?
For technical issues and bug reports you do have to submit a ticket. For trust and safety issues you do have to report in app unless you live in the EU
Okay… I think you just miss understood what was happening… but all good
Discord unfortunately doesn’t offer live support
Gotta try it, if you want a response. It doesn't matter what one offers as support if one has it is what i want to say
Damn it they should
@prime ravine how to fix it?
Hi so uhh im trying to connect my Spotify to my dc and it doesn’t work anyone know why?
s
Like wat is dis
Best thing I can suggest is using a different discord client like canary or PTB
🚧 Article under construction! 🚧
What this article covers:
Introduction to Testing Clients
Where can I download these clients?
Browser
Windows
MacOS
Linux
iOS
Android
…
Do you have google the app (not safari)?
yeah, same message 🙁
same thing it wont work it keeps saying the same thing like always "Checking for updates"
That’s certainly strange, has this been happening for a while or is today your first time trying?
Did you delete the folders I sent you earlier
come media
I think it’s related to anti virus - @golden schooner might know more
Windows anti virus occasionally stops discord from updating as it’s changing files on your computer - causing what you have
If what I'm trying doesn't work, you got that
I've never had that happen, I've had discord installation corrupt though
hello guys im new just joined
It’s a weird thing, usually happens if when opening for the first time and it says “allow to make changes” and they click no
I figured it out, i went on Google and went on the discord web browser instead and now IT works
Woohoo
Congrats
Pls someone help me
Or can someone tell me what other ways I can get help because discord support isnt working
You gotta wait on that ticket unfortunately
Yes
Illegal?
Yep
Hmm okay thanks!
Since the 1st April I can’t see apps on my screen time
im im desperate need of help, Im texting from my school friend’s account since mine got suspended, but this is where it gets interesting. I got PERMANENTLY suspended for being “underage,” And the message containing that so-called proof states im 14.
🤡
there should be a place to appeal in your account standing page
tbh im confused how they got such a horribile mistake in the first place
different countries have different age requirements
Romania requires that users be at least sixteen years of age to use the platform.
Why is Discord asking for my birthday?
Discord's Terms of Service require people to be over a minimum age to access our app or website, so we require users to confirm their age to satisfy that mini...
"Throws a Poké Ball at Silveran in hopes to catch him"

Atleast i could have gotten a three year suspension or smth like that,not perma,
i once saw a 9 y/o get suspeded 2 years for their age😔
My account was clear of warnings too
Warnings are irrelevant to that fact you are not old enough, a good standing won't make you turn 16 any faster. Underage is a legal matter, not because Discord thought "yea let's troll people in Romania".
wsp chat
why cant i connect my riot games to discord it allways says error
If they dont show up they are in fact not eligible
They are tho
Or is there another requirement that the discord account has to be x old?
They would show up then 
Can't tell you exactly why but they are not for some reason™
If a specific person does not appear in the Select Friends modal, it means the person you’re trying to share a trial with is ineligible to receive a trial. Being ineligible for a trial could occur for several reasons, including having a Nitro membership in the last 30 days, accepting another trial offer, and more. If you can’t find the specific person you’re looking for, you’ll need to share the trial with another person, or try again later.
I need help, uhh, there's a guy trying to sell me illegal goods, do I just report him the normal way, or there's another way to report that
is it a possibility that their account isn't old enough?
Account age isn't a factor
The normal way, if you live in the EU, can you make a DSA report
Oh well, I guess I'll have to wait around and see if the report works, thanks mate
Oh dang, I'm guessing I'm way past having the option to obtain that badge now 
Unfortunately yes
Welp, at least I know now lol
Ay thanks!
Oh wow I just noticed the announcement in #🏠-discord-updates so everyone had until the 7th this month to play the game
If only I got pinged welp
There kinda was a big popup about it and an obvious button
If you notice 17 days late then maybe thats a you issue 
I did a factory reset on my laptop and now when i send multiple attachments theyre stacked instead of a bundle, how can I get the bundle back?? (Pic of what i mean)
on discord?
What version are you on
I downloaded the latest version (p sure anyways)
Only way to know that is to see your client version number
how do i check that??
bottom of your settings
@rocky terrace ^
Hmm okay yeah that’s the latest stable
so whats the problem?
Honestly I don’t know it could be a bug or a experiment
assuming its a bug, just reinstall discord?
j
Reinstalling doesnt fix these bugs, they're patched live
Theeen what would you suggest i do rn
Are you sure you're uploading them all at the same time and not seperately?
It seems to work fine for me
At the same time

ppreeety sure not
okay, then take off the client mod and see how the images send
Since your using a modded client this is out of scope. Uninstall it and see if that fixes it.
You probably ticked an option or got a plugin that restores original functionality (when files didnt get put in a gallery and were stacked)
nah p sure its not the case but ill try it either way
Vanilla discord doesnt work this way, 100% has to do with the client in one way or another
It would also be best if you try asking in their support server since modded clients violate TOS and may not be discussed on this server
did this loaded or not... i see retry button
it didnt
it did load
it didnt when i reopen discord
Screenshot of general with a message from varka which is a sticker of a guy drinking wine at a table
it was me who send it... why else would i show retry button...
?
You asked if your screenshot loaded to which the answer is yes and to prove it I described whats in it
oh i mean sent. not loaded
How to Restore My Account Disrupted Due to an Age Error Written by Less than 13
@untold merlin That's what shows me I can't go in. How to challenge it
how do you report people underage?
Report option directly on the message where they admit it, or on their profile if that's where they admit it
https://dis.gd/howtoreport
thanks
@muted bridge you can help me?
if you can log in to your account, go to account standings to view the violation and click the link there to appeal
if you can't log in to your account then submit a support ticket, link in #💡-resources
help with what?
Does anyone know how to give extra entries for specific roles in giveaway boat
@gritty olive ^
Did you click that link to go to your Google subscription settings? Should be able to manage it there
Which happens if you start the subscription through your android phone, which uses the google play store to manage your sub
I'd recommend asking in that bot's support server
Ok
So what is the problem? I don't understand
I'd also recommend deleting that screenshot, it shows some sensitive info
2 million dollars a year
Sorry, The problem is I don’t know how to cancel/manage the subscription
I'm just confused
at the bottom of that screenshot
that screenshot shows your phone number please delete it 🙏
sorry, my bad
and yeah, what sean said. That screenshot is the page to manage your subscription.
I was just about to say
gulp
Anyone know how to get the server owner crown back? Help is very appreciated.
turn off administrator for everyone else
Thanks!
Hi! Can you tell me what this setting means? What does it affect and where can I (or my friends) check it?
I believe it means people can apply to join your server if it was linked in your profile.
How is this supposed to work? And what is the difference from a regular invitation link with an attached server profile?
So making a server 'application only' means a user has to submit a form to be accepted into a server. An 'invite only' server means someone can join just by clicking the link in your profile (only if the link is in your profile of course)
@jagged lava 7 days pass but account limit can't remove also I apply appeal request but not responding
Or is it a setting to allow server application submission via the server tag?
See my message
What message?
I believe it has to be linked in your bio
But I can only add a link to the invitation in the bio. This does not change in any way depending on the setting. Or is there some kind of direct link to the server?
So the invitation link will direct the user to fill out the application firm to join your server and once it is approved by an admin they can join
appeals take time. if you’ve submitted a ticket, that’s all you can do for now
this is the case, yes
This is the standard behavior of an invitation link, regardless of where the link is located. "Apply from Profile" has no effect for this
Understood, thx
Hmm I know this isn't your job @jade hinge but perhaps you could help? This is as far as my knowledge goes
if you set the server to apply to join, you’d be able to apply via the server tag if the toggle is enabled
does anyone know how to fix orbs not being avalible?
You don't
is anyone else having an issue signing in when trying to submit a support request?
I sent something in a server that was just my scratch notes from a D&D session with nothing explicit or weird and not outside the character limit and clyde showed up saying to check a link why it couldnt be sent. I checked the link and it didnt seem like my message was within that bounds at all, I want to open a support ticket but need to login, when I try to log into it via the sites Im turned to for support requests it doesnt work, Im able to logout and login into the app on my phone, the desktop app, and the website otherwise using the same credentials
Hello, why my friend server doesn’t have vc status anymore Is there anything i should know the change? 😢
lol nvm, figured it out
"Support Account vs. Discord Account
Your Discord Support account for the Help Center is separate from your Discord app account.
This means:
You'll create different login credentials for the Discord Help Center
Your Discord Help Center password is separate from your Discord app password
You'll need to sign in specifically to the Discord Help Center to submit or view tickets"
love obfuscation
It's not really obfuscation, it's two different platforms, Discord doesn't own the help center they use, Zendesk does. So ofc it would be two different accounts
not running support on your own product I personally consider obfuscation but thats fair I guess. I shouldve known that when I have a discord issue I actually need a zendesk account. I apologize for being an idiot.
Im sorry, Im being saucey and taking things out on people
you did nothing, youre good
That’s unfortunate not something you can change as you need to wait for discord to delete the hold out group your in, however something you can fix is your display name so it meets the #📖-rules requirements here
has there been any update on none of the quests working?
No but then again I haven’t heard anyone encounter that until now
ok well hi it's me, the person with that issue
tried just about everything to no avail
when i click on "reply" fora message, the text is unselected, very small issue yet very annoying if anyone know why that happens
what platform does it happen on/what app version are you on
found anything ?
pc and latest version i'd say as i did an update today or yesterday
it should still highlight the message you're replying to, i can't replicate that
it highlight indeed, but the text is unselected I gotta manually click to the text box
i don't think i fully understand
you see when you right click a text message from anyone, and then click on "reply"
you should be able to keep typing, I can't, it unselect the box as if i'm not tabbed on discord (except i am) and i have to manually come and click in the chat box to be able to type again, which is very small of an issue but annoying long term and when multitasking
i understand what you mean but can't get the same thing to happen
have you refreshed discord
@jagged lava what this mean how much time need to remove
settings -> account -> account standing
Remember the moderators here only moderator this server
Account can't back standing
Redirect here when I click account standing
did they not send you an email telling you how long your account is limited for/maybe check on pc?
Does anyone know how I can verify my age? The age group option doesn't appear for me.
the age check is on the uk not us
it's various countries
There is a problem with my server. It was public before, but now when someone clicks an emoji, it shows “invite-only server.”
A few days ago, I turned off onboarding and community settings for an event. After the event ended, I turned them back on. But now I’ve noticed that my server joins have dropped. When I checked, I found this issue.
@jade hinge
someone sended me this is it true ??
ok tysm
for telling
Of course
Can someone tell me why when I do this it doesn't show up anything.
no :(
Let's say I set only accept DM from friends. If I unfriended someone after we have some chats, do they still can chat me on DM?
my partner decided to restart their discord on their phone, deleted the app and redownloaded it. they never set up an authentication code nor received any sort of back up code. and now they can’t login in to their account without an authentication code they never set up to begin with. how do we go about fixing this???? it’s super frustrating
