🌟│wooting80he

[upbeat notch]

my question is ehat happend with my wasted months

[glacial wedge]

From what I understand you do have rights as a consumer if your package arrives damaged, or there are delays and you do not agree with what wooting is offering

[scenic igloo]

huh

[steady escarp]

yeah the right to cancel

[merry grotto]

dont know, what happens with your wasted years?

[vapid storm]

hard to say. you didn't follow your dreams, wasn't motivated enough?

[atomic brook]

peep's first preorder ever

[upbeat notch]

? wdym

[buoyant solstice]

https://tenor.com/view/facepalm-stephen-colbert-multiple-face-palms-gif-11360373

[glacial wedge]

I’m finding a lot of articles backing up what I’m saying but I’m not going to relive this thread

[scenic igloo]

i gotta stop reading this while on the phone

[midnight iron]

https://tenor.com/view/bird-law-i-know-a-lot-a-bout-the-law-and-various-other-lawyerings-gif-10407243

[vapid storm]

yes? there has never been a disagreement on those points

[upbeat notch]

if i my keyboard got delayed more than 30 days, they says i can ask for a refund. but what happen with the month of delay?

[buoyant solstice]

Nothing.

[steady escarp]

nothing

[upbeat notch]

lmao

[sour saddle]

Are there already some news regarding the second batch of white zinc cases? Sorry you already discussed about it 100x

[atomic brook]

you can refund anytime

[fleet forge]

you can always cancel your order or refund within 30 days of RECEIVING the package. idk what this convo is about???

[buoyant solstice]

Any news will be posted in #📦│batch_updates as always 🙂

[buoyant solstice]

return*

[upbeat notch]

logitech would give u the product for free

[vapid storm]

it's confused people being confused and confusing other people

[upbeat notch]

well, at least wooting guaranty quality

[glacial wedge]

Let’s say your keyboard package comes damaged and dinged up because the packing office opted to just use plastic instead of a box, the package itself IS damaged technically

[sour saddle]

No I mean due to this issue, where we can choose to wait or to get it anyways

[vapid storm]

get to the point

[glacial wedge]

And you would have the right as a consumer to offer compensation

[buoyant solstice]

Like I said - If there's news on that, it'll be in #📦│batch_updates

[glacial wedge]

Anyway Imma eat my lunch

[steady escarp]

me when I am delusional

[sour saddle]

Aight ty

[buoyant solstice]

I mean if you're offering me breadcrumbs, I ain't gonna say no.

[upbeat notch]

huh

[vapid storm]

you have the option to ask for a refund and return the package, or ask for a new keyboard (and still return the damaged one)

[midnight iron]

it continues...

[glacial wedge]

Nice try I wont bring it back

[vapid storm]

it never ends

[glossy flax]

https://tenor.com/view/spongebob-fish-looking-phone-disappointment-gif-23326574

[glacial wedge]

[lament monolith]

Do I cut this?

[upbeat notch]

not sending lol

[steady escarp]

hey guys do you know how to get someone into remedial reading comprehension classes

asking for a friend

[upbeat notch]

yes they do

[lime falcon]

💀

[lament monolith]

Anyone?

[midnight iron]

https://tenor.com/view/law-argue-talk-its-always-sunny-in-philadelphia-gif-8664598

[upbeat notch]

however, i dont wanna fight wooting mods, im happy here and i dont wanna get banned

[glacial wedge]

Btw are you from the US

[vapid storm]

I see you're employing the tactic of doing something on behalf of someone when they didn't ask for it, seems familiar for some reason

[glacial wedge]

Same i’m happy here

[atomic brook]

i would

[short niche]

What is that? A piece of plastic from the PC plate?

[dim sierra]

https://tenor.com/view/kenan-thompson-kenan-thompson-snl-mmhmm-gif-704775788876592410

[lament monolith]

I honestly don't even know feels elastic

[upbeat notch]

u dont help someone bcs he just "asked", u do it bcs its right

[midnight iron]

https://tenor.com/view/bird-law-charlie-day-kelly-its-always-sunny-in-philadelphia-not-governed-by-reason-gif-16135714

[lament monolith]

Alright

[buoyant solstice]

Which board is this specifically? 80HE? 60HE? Zinc? ABS?

[vapid storm]

have fun at the class

[steady escarp]

https://tenor.com/view/id-like-to-sue-someone-please-sue-legal-action-lawyer-up-pressing-charges-gif-11185414

[upbeat notch]

[steady escarp]

me when my wooting package is 37 seconds late and wasn't free

[upbeat notch]

GUYS

[atomic brook]

wooting delivery insurance

[upbeat notch]

NOW WOOTING SAYS OCTOBER 30 INSTEAD DECEMBER

[short niche]

Don't mention lawsuits, American's get all excited.

[upbeat notch]

WHY

[buoyant solstice]

@lament monolith

[short niche]

Because they love you.

[steady escarp]

you owe them compensation now for making it faster

[glacial wedge]

Are you batch 2 or 3

[vapid storm]

because you're a distant relative of Mansen's

[atomic brook]

24.99 for a full refund if delivery is late

[verbal solar]

Bro I am trying to cancel my 80he

[upbeat notch]

my bad, i didnt select ISO, it still december

[atomic brook]

[verbal solar]

And I can’t find any way to cancel it cuz support won’t rely

[atomic brook]

how long?

[glacial wedge]

Cause batch 3 is expected Jan of next year

[vapid storm]

if you sent an email they will reply, you just gotta wait

[verbal solar]

Since last Monday

[atomic brook]

go wait

[verbal solar]

Yh I did

[atomic brook]

wait faster

[verbal solar]

It’s a high priority

So it takes 2 days max

[steady escarp]

can we get a brain damage emoji

[glossy flax]

have u atleast put the order on hold?

[verbal solar]

Yh

[fleet forge]

how is it high priority lol

[glacial wedge]

Even if they refunded, it’ll still take couple of days to go through

[glossy flax]

then wait

[verbal solar]

Order cancels r high priority

[atomic brook]

for normal stuff

[vapid storm]

I believe refunds are prioritized on their end too, there's just a lot of mails to get through

[short niche]

I would imagine they would respond this week sometime, but it's still going to take your bank time to process it and get the money back to you.

[neon horizon]

My keyboard is supposed to be here tomorrow UPS kept giving me delays🥲

[fleet forge]

not for orders that take months to reach you in this case

[upbeat notch]

how do i buy my 80he with other switches

[atomic brook]

wut other switches

[short niche]

Order the Module instead of the pre-built

[buoyant solstice]

Buy the module, buy switches to your liking and put it all together.

[verbal solar]

Buy the custom plate

The module

[vapid storm]

choose the module, buy the switches from wooting's offering or get them elsewhere

[thin glacier]

Man what did i ust read

[cobalt scarab]

When i touch the bottom of the case where im assuming the MCU is its a bit warm to the touch, is this normal?

[glacial wedge]

If you’ve already placed your order wooting staff is pretty helpful, they can add some for you

[lapis galleon]

that’s not how CS works whatsoever. it depends on how busy the CS team is. they are extremely busy right now so it could take over a full business week for them to reply.

[glacial wedge]

With the discount included

[dim sierra]

yes mine is warm too

[verbal solar]

It takes 2 weeks - 1 week to respond cuz they r busy

I js saw in 1 of the other emails

Ty tho

[cobalt scarab]

ah okay, its not crazy warm, felt like it would be normal for the computing it needs to do for the analog inputs. Just wasnt 100% sure if it was normal or not. Thanks tho!

[glacial wedge]

All that 8k GIGAWATZ

[cobalt scarab]

im on 1k polling

wait nvm that makes sense XD didnt have tachyon on but 8k was on for some reason..

that makes a lot more sense now XD

[thin glacier]

Im willing to fast forward an entire month of my life to get my keyboard faster

[vapid storm]

the leds do get warm too

but anyway should be normal unless you start to burn your fingers on it or something, my 60he warms up a bit which is nice now that it's cold

[glacial wedge]

During those winter days, heated keyboard

[cobalt scarab]

yeah i put it back on 1k so it should cool off a bit, wasnt THAT warm anyways, just warm enough to notice it.

[lime falcon]

Its 8k scan rate with tachyon

[dapper pier]

Why can’t I buy the white variant of the 80he did they take it out or just out of stock confused

[lime falcon]

Tachyon mode changes scan rate and not polling

[glacial wedge]

I don’t know if it’s a scam I think it does work, we just can’t percieve it

[short niche]

1,000Hz polling + Tachyon FTW

[cobalt scarab]

ah, that makes sense, i was wondering why 8k polling and tachyon were two different settings.

[lime falcon]

Scam?

[glacial wedge]

Oh sorry i read scam instead of scan

[vapid storm]

[glacial wedge]

[pseudo parrot]

it’s temporarily unavailable while they look into concerns about the white paint potentially getting scratched.

can keep an eye on #📦│batch_updates for updates

[dapper pier]

Ty ty

[lime falcon]

8k scam rate also makes sense

because it barely does anything

[dim sierra]

🤝

[glacial wedge]

Do you know how much FPS it draws having it on?

[lime falcon]

Almost none

[glacial wedge]

Ah ok i saw some users report that it did

[lime falcon]

Unless your pc is crap

[short niche]

My CPU is like 20 years old. She's tired boss.

[glacial wedge]

https://tenor.com/view/green-mile-im-tired-boss-michael-clarke-duncan-gif-2375696290766999196

[short niche]

my i7-9700k has been great, but it's starting to show it's age in gaming.

[glacial wedge]

What CPU are you thinking of going for next

My 5800X has been such a beast these past years

[short niche]

I'm probably going with a whole new build next year, and give this one to my daughter.

[proven hearth]

i should give my cpu a bit more power since i got a new cooler

[glacial wedge]

That’s pretty wise, damn imagine those 10 year performance gains

[vapid ermine]

My 80HE is stuck in compton for a week now am i cooked?

[vapid storm]

idk ask the diaz brothers

[snow canyon]

💀

[glacial wedge]

Your UPS guy might have gotten taken out

[scenic igloo]

No mine did the same thing and suddenly its out for delivery today

[short niche]

Does ACI have it?

[glacial wedge]

Their first mistake was to be in Compton

[scenic igloo]

https://tenor.com/view/fuck-the-police-nwa-ice-cube-eazye-gif-14223343

[lime falcon]

No, they dont work on sundays, check your tracking tomorrow

maybe they didnt scan it yet

[nova nexus]

This is typical for economy shipping

[ruby schooner]

Hi, any news with white 80he?

[buoyant solstice]

When we have news, it'll be posted in #📦│batch_updates as usual. 🙂

[nova nexus]

When there's news then we'll share it

[ruby schooner]

okay thank you!

[scenic igloo]

I demand compensation per the laws of the FCC Lords

[valid comet]

same with my older 8700K

and my current 13700K is unstable af

so yeah gonna get either the 7800X3D or 9800X3D since I dont wanna deal w downgrading and alderlake latency or heat

[scenic igloo]

what about the Intel release this month?

[valid comet]

i dont really trust them since 10th generation, but I am looking forward to what they cook up

[short niche]

I will most likely stick with Intel going forward, they have been really solid for me over the years. But waiting until next year, it would probably be a 15th gen.

[scenic igloo]

the rumors re: 9800x3d are all over the place

7800x3D prices are sky high and out of stock at most retailers

[short niche]

Is it Arrow Lake that Intel is releasing this month?

[glacial wedge]

7800x3D is probably the best CPU in the market rn

9800x kind of forgot what it was supposed to do

[plain forge]

Apparently

[scenic igloo]

Cant wait to see the ludicrous motherboard prices

[rain zodiac]

intel better not disappoint

[scenic igloo]

they save that for a years later when CPUs are cooking

[short niche]

Isn't Nvidia supposed to be releasing the 50 series? Or is that next year?

[rain zodiac]

i feel like early next year

[lapis galleon]

most likely early next year

[meager sigil]

wait for the 2nd intel gen on a given socket and then buy a 1st gen board. you can get some good deals that way

[lapis galleon]

usually every odd intel gen is disappointing

[short niche]

I thought 9th gen and 11th gen were solid?

[rain zodiac]

theyre restarting the numbering right ? maybe they can start with 2

[lapis galleon]

though I wonder if after the massive fumble with the 13th and 14th gens if they're gonna change it up

[short niche]

What was wrong with the 13th and 14th? Weren't they overheating or some shit?

[scenic igloo]

overvoltage is my layman understanding

[lapis galleon]

iirc they would just straight up die occasionally

and overheating yes

[short niche]

I've got a 3080ti, I'm used to overheating. 😂

[lime falcon]

jL and device both switched to 80he

[lapis galleon]

11th gen was pretty disappointing. it just really wasnt worth it over the 10th gen. they both preformed similarly and the price to performance on the 11th gen just wasnt it.

[short niche]

I think that was the case with the 14th gen from the 13th gen. Minimal gains, if I recall correctly.

[meager sigil]

14th gen sucked, 13th was a good improvement over 12th. minus the whole 13900k killing itself part

[fickle flume]

watching IEM Rio rn, lots of pro using 80he

[lime falcon]

and 60he

[lapis galleon]

with every Intel gen AMD looks more and more appealing

[lime falcon]

Meanwhile m0nesy with lojitik

[short niche]

I think the last AMD I had was 2012. I don't even remember what it was.

[vapid storm]

this is why they're losing to heroic

[lime falcon]

Exactly

[half lintel]

you're kidding right? you shipped a 200$ keyboard in a polybag?

[neon horizon]

I’ve been using AMD for the past 5 years and I’ve been heavily enjoying it with no issues

[primal dew]

same

[manic sierra]

7950 >

[half lintel]

please tell me you guys are just trolling and the keyboard was actually shipped in a box

[primal dew]

yh i have it i can vouch

[rain zodiac]

no

[lapis galleon]

the NA warehouse has been shipping 80hes in polybags despite wooting specifically telling them to ship them in a box.

[lucid adder]

💀

[short niche]

We take bets to see if the switches are exploded.

[half lintel]

jesus fucking christ

what a waste of time and money

[scenic igloo]

I get mine today - whats the over/under

[lapis galleon]

I mean its a pretty easy bet

[silent solar]

lol just got that email too. My package should arrive in a couple hours

[vapid storm]

uh oh

[half lintel]

I like that they are handling this like a trivial "oops"

[silent solar]

i dont know if that is true as they will provide replacements

[half lintel]

oh... good... replacements

maybe in less than a few months even

[terse garnet]

Sammme

[short niche]

What would you like them to do? lol

[scenic igloo]

you need the extra switches that badly?

[lapis galleon]

its not wooting's fault, in fact they have said multiple times that if anything is damaged they'll take care of it and send replacements. its unfortunate that the fulfillment center is being lazy but they're doing everything they can.

[lucid adder]

got mine on the 4th it was fine except for the box being a little beat up 😭

[short niche]

My switches were all in the jar still.

[silent solar]

i assume it would be pretty fast as it just keycaps not the keyboard

[tiny birch]

What were the guys at the warehouse thinking though

[lapis galleon]

the keyboards are already at the warehouse so a replacement would likely only take a week or two.

[terse garnet]

How is it not wooting fault when it is their product, my kdbfan that ship straight from china has better packaging lol...

[red heart]

They weren‘t

[lilac plaza]

Good I need the stock to go up

[half lintel]

so inside the polybag, the keyboard itself is inside a box?

[silent solar]

yeah

[half lintel]

phew

[short niche]

And inside the box, it's in a travel case for Zinc.

[half lintel]

yeah I mean I'm not anticipating needing a ton of extra switches, but this like I ordered a keyboard from etsy or some shit lol

[vapid storm]

of course they have the responsibility even if it's the warehouse that fucked up, though technically it's "not their fault" if it really was the warehouse

[lilac plaza]

It's sorta their fault, the 3rd party packaging them were not supposed to use poly bags

[terse garnet]

My package from AliExpress got treated better than that

[lapis galleon]

because they dont own the fulfillment center? the most they can do is tell the workers to pack their keyboards in boxes. if they dont listen to instructions its sorta just out of wooting's hands.

hence why they're doing their best to replace damaged products

[lilac plaza]

I shipped 2 glass horns form ali express and they arrived unbroken

[bright kindle]

Stop being a bootlicker, wooting seriously dropped the ball on this release plain and simple

[vapid storm]

mm, too many problems this time around. bumpy

[tiny birch]

If it’s one of those well cushioned bags it might not be that big of a deal

[bright kindle]

From the white zinc finish scratching to shipping 300 dollar keyboards in bags

[terse garnet]

My guy wooting is a company, they are responsible for doing their due diligence to make sure fulfillment is adequate. So yes as a business it is their fault

[scenic igloo]

k and then?

[lapis galleon]

there are a good few things I would say wooting failed to deliver on with the release of the 80he yes, but I dont see how the fulfillment center messing up is on wooting.

[silent solar]

it is easy to compare this situation to other products and at the end of the day wooting could have done better. This issue is probably much more complex than it seems

[scenic igloo]

they apologized and are offering to make it right + replace what was damaged -- so what else do you want? execution? public spanking?

[terse garnet]

Im just saying i expected better from a company that charges this much for a product to ship their products better than AliExpress

[bright kindle]

We should be getting more than a generic "our apologies" e mail...

[lapis galleon]

its not their employees to police. the fulfillment center is largely out of their hands. the most they can do is send replacements and give the fulfillment center requests.

[scenic igloo]

like what

[lapis galleon]

and you are, they are sending replacements

[bright kindle]

Ooo a replacement. What about even more time waiting for a product I've already waited 6 months for

[scenic igloo]

so what do you want? a refund?

[lapis galleon]

im sure wooting is doing all they can behind to scenes to make sure that fulfillment goes as smooth as possible, but at the end of the day if the fulfillment workers dont want to listen to instructions then there isnt much wooting can do.

[bright kindle]

Bootlickers are insane in here. It's comical

[buoyant solstice]

It is what it is. We cannot turn back time, only resolve any issues that have occured as a result of the issue of the incorrectly shipped parcels.

[scenic igloo]

nah you're bitching but cant state what you want

what makes the situation right for you?

[terse garnet]

... They can request a process review ( which i assume they did), but they might have not been very firm on their contracts with the fulfillment centers on quality. Either way this is a shame for them to deal with. I do agree wooting is owned up to it, just unfortunately it happened

[lime falcon]

Oh no this email made things worse, everyone will just mald whole night today

[scenic igloo]

https://tenor.com/view/crying-gif-19237791

[bright kindle]

@scenic igloo how them boot treads taste?

[weary pier]

Something wrong with their website? The browser is showing errors after logging in and attempting to see orders

[short niche]

It's not about bootlicking. Wooting has apologized this happened, has presumably corrected the issue going forward, and is offering free replacements for damaged product. What else would you like them to do?

[lime falcon]

Yeah

[weary pier]

Ty

[scenic igloo]

he wants sexual gratification probably

[half lintel]

RCA (root cause analysis) for the process gap and amend the SLA (service level agreement) with the warehouse to prevent future recurrences

[terse garnet]

Customer complaints= bitching lol ok

[cerulean monolith]

it sucks but all they can do now is try to make sure to replace anything damaged as fast as they can. noones thrilled about the poly bags including wooting. i find out if i have switches to build my keyboard in the next hour. no idea if it's poly bag or box

[lapis galleon]

im not bootlicking, in fact I agreed that the 80he launch didnt go very well at all. im just saying that this specific issue isnt wooting's fault and there isnt much more they can do at this point. I understand you are mad but whining isnt going to change anything.

[terse garnet]

@scenic igloo once u done licking their ballz come lick mine too gang xd

[lament monolith]

80he abs

[nimble herald]

this is actually crazy

[lime falcon]

"gang"

[west rivet]

Are other people experiencing the same problem as me?

[lime falcon]

just shut up

[midnight iron]

it comes from their reserved stock - not a few months to wait if your switches are exploded

[buoyant solstice]

We just sent out a buckload of emails. Customers are essentially DDoS'ing the hub unintentionally.

[lapis galleon]

thats actually really funny lol

[grim stump]

For the fact that my shipment was already delayed because UPS had a mechanical failure of the truck transporting it and the last time I had something poly bagged it was destroyed I'll have my fingers crossed but not feeling hopeful. No fault to wooting, just unfortunate timeline.

[bright kindle]

The ignorance is astonishing. I guess I can't be upset about my 300 dollar keyboard being shipped in bags.

[nimble herald]

I hope my kb is still in one piece🙏

[half lintel]

I calmed down once I found out the keyboard is in its case, inside a box, inside a bag

from the email that is NOT clear

[short niche]

The travel case is really solid too.

[cerulean monolith]

it's really only the boxes and the switches that have gotten messed up as far as i know

[midnight iron]

people have the right to be angry that their keyboard didn't get shipped correctly. I think what a lot of folks are pointing out though is that wooting has already done/in the process of doing a lot of the suggested things to avoid this happening in the future and they're taking full responsibility with full replacements for any broken items

[half lintel]

I wont shed a tear over some broken switches, but it would be nice to know they found out what went wrong and made a change to prevent it in the future

[terse garnet]

To be fair this is the "community" they want, the company themselves already acknowledged mistakes, and most likely will replace your order if it is broken. I'm just disappointed in them that's all.

[short niche]

Yeah I believe this was just a first batch problem. Going forward it should be fixed. And Wooting will replace those switches for you.

[midnight iron]

a lot of the things being suggested such as being more thorough on the warehouse checks etc are literally things wooting is doing and already in the process of improving as a result of this

[bright kindle]

First wooting product, I'm disappointed as well.

[midnight iron]

you literally had calder freaking out in here on the day it happened trying to do everything he could to make it up to everyone

you won't see that sort of attention from most other companies when they screw up

[terse garnet]

Welp hopefully they learned their lesson

[atomic brook]

https://tenor.com/view/passive-aggressive-gif-18885121

[snow canyon]

Case change this week

[atomic brook]

surely

[lapis galleon]

theres a difference between complaining and acting entitled just because you paid 300 dollars. you have the right to be upset, but wooting is doing their best. you cant expect them to magically solve every issue. stuff like this takes time, they're working on it. its genuinely not wooting's fault that the warehouse completely dropped the ball here. putting all the blame on wooting isnt helping anyone.

[snow canyon]

This is the second week

[bright kindle]

I own a business and I'm well aware of customer service. You can lick their balls like the rest of the people in here. This is straight up a horrible launch and a bad way to approach the fuck up. A lot kore than an our apologies e mail is the first step.

[scenic igloo]

not good enough for them

[midnight iron]

to be fair it is wooting's fault to an extent even if it's really the warehouse messing up. That said they're also doing their best to resolve it and it's something that was very unfortunate in that they even had the boxes bought and there for the warehouse to use, but something was messed up in the chain with the packing rules and this resulted

[buoyant solstice]

It is not our fault, but it is our responsibility.

[midnight iron]

How would you personally recommend they resolve the mess up then? I'm sure wooting would be happy to take feedback on how they could approach it better in the future

[scenic igloo]

they want more but won't come out say what it is

[lapis galleon]

dude you just keep talking in circles here. once again, what do you want them to do? give you a nice spa day and rub your feet? they're trying their best to resolve the issue but it takes time.

[short niche]

You can always request a refund and move on. Seems like it's really upset you.

[midnight iron]

they've taken responsibility, notified everyone, offered replacements for any issues. What are they missing from the things they should do beyond this?

[nova nexus]

Agreed

[terse garnet]

Saying its not wooting fault is the issue, i agree that this is a fulfillment issue, but at the end of the day we gave money to wooting and expect a good quality product, so the failure to deliver it in 1 piece fall under the one who take the money, which is wooting. That is how business is man, u cant just shift blame when it is convenient. I don't want anything from them, i just want to voice my complaints as a customer that is all.

[lime falcon]

[tidal prawn]

Feedback is fair. Hindsight is also worthly chance to learn. But what will the additional "this is not enough" entail, or what more will those heartfelt venting opportunities contribute? What is the appropriate course of action for you? They take responsibility. They are saying you will have all that you are owed. It sucks, but you cannot magically make anything happen. Only take the lessons learned and try to ensure it won't happen again. There's not a whole lot more they can do here.

[terse garnet]

I feel like a lot of people are actually missing the point lol

[short niche]

I can assure you they are well aware NO ONE wanted their keyboards arriving in poly bags.

[terse garnet]

I agree, but it happened and we can complain

[atomic brook]

i do think wooting can take things slow tho, the 80he was rushed in a few aspects due to the campaign being so early in the process, its nice to be transparent but the company having the money and knowing they have a timer ticking down puts a lot of pressure and things can be overlooked

[bright kindle]

Ben why even try bro.

I just keep adding to my block list lol

[vapid storm]

you still haven't said what else you require

[scenic igloo]

said something about a process review

[bright kindle]

I shouldn't have to say what I want

[spiral fiber]

Does anyone have a problem with his order?

I can’t see my order. on the website the it said erorr

[vapid storm]

https://discord.com/channels/167181566978555904/1141096226884956181 might as well post here too

[scenic igloo]

like a seat on the board of directors

[atomic brook]

oh so you want wooting to take critism but you wont

[bright kindle]

It's up to the company to offer up to the customer a solution

[terse garnet]

Nothing, i just want to voice my complaints that was it lol

[buoyant solstice]

Which we have.

[short niche]

Yeah Anders said the website was getting overloaded at the moment from people checking the Hub.

[bright kindle]

An apology?

[midnight iron]

But how can they resolve to do better then? You've said you expect more - so tell them what you expect

[valid comet]

I'll have a look at the reviews before pulling the trigger

[bright kindle]

A replacement if damaged?

[vapid storm]

yeah, and that's fine. nap's taking this a bit more personally though it seems

[midnight iron]

it's literally been given and that is already given as well.

[lime falcon]

do you know how to read?

[atomic brook]

are they not doing BOTH?

[scenic igloo]

omg he didnt read the email

[bright kindle]

So if it's damaged when it arrives i have to wait an additional of how many day?

[atomic brook]

bro did not read

[scenic igloo]

wow

[vapid storm]

LOL

jesus christ.

[scenic igloo]

https://tenor.com/view/hysterical-laughter-laughing-gif-25735842

[short niche]

Yes, that's how shipping and deliveries work. Unless you know of some teleportation tech.

[bright kindle]

Wow the reading comprehension in this discord is amazing

[lime falcon]

bro read a title and started crying in a discord

[midnight iron]

eh i'm not going to dogpile on him more. He's clearly just venting and didn't fully read it and came here angry

[bright kindle]

All that was offered is an apology and a replacement if damaged. What about the turnaround time to ship it back and wait for a replacement when I've already waited 6 months. You people are comical.

[vapid storm]

dunno about yours but if you didn't even bother to read the email in front of you instead of jumping on discord to wage a war I don't hold high faith for it

[terse garnet]

I will probably write a feed back there when im at my computer. Thanks for linking

[spiral fiber]

Do you know when will be fixed?

[lapis galleon]

you're right, wooting could've put more effort into making sure the fulfillment center was using boxes instead of bags. the problem is that they werent aware of the issue until the keyboard started shipping, now its too late. they're doing everything possible to try and fix the issue. I understand having criticism, but I personally feel that your criticism is a bit misplaced. I understand emotions can be high when you spend a lot of money and have said money in limbo, but there are better ways to let out your frustrations. saying "wowzers wooting did bad!!!!" isnt going to help anyone here.

[short niche]

They didn't say. I would imagine once people stop checking the Hub it will clear out a bit.

[oak jungle]

most of them are weirdos don't mind them

[buoyant solstice]

Gonna slow down the chat now, because this is getting ridiculous.

The fulfiment center shipped over 4000 orders in poly bags instead of boxes - against our express wishes. Shit happened, and we're doing all we can to set things right for those affected.

If you have received an order in a poly bag (or otherwise) that has broken items, reach out to us for assistance, and we'll help get replacements shipped to you as needed. Yes this will take some time due to how busy our ticket load is, but we can't fix that shortterm.

[bright kindle]

A normal person!? Omg finally I just keep blocking them lol

[lime falcon]

Im not gonna lie youre the biggest weirdo here

[atomic brook]

30ms :)

[midnight iron]

Replacements from order mess up are higher prio than other things like order edits already fyi

[oak jungle]

okay fan boi

[short niche]

If you keep blocking people, are you just talking to yourself at this point?

[buoyant solstice]

ADDITIONALLY it is perfectly fine to have a discussion, a debate even - But if I keep seeing terms like "fanboy" "bootlicking" and other insults, I will moderate them according to our server rules.

[merry grotto]

amerikarens...

[atomic brook]

clear cache

[high ether]

Holy shit it's a war in here

[lime falcon]

fan boi? ur just sitting in a discord crying everyday for no reason since youve ordered, youre calling others weirdos?

[lapis galleon]

gentlemen theres no point in arguing. agree to disagree perhaps? both of you clearly have strong opinions and its just not going to end well.

[cerulean monolith]

website is having some issues atm it will be back soon i'm sure. it's happening to everyone

[short niche]

Get your Hazmat on, it's nasty in there.

[forest widget]

Still can't see the order

[buoyant solstice]

Again - Keep it polite and civil, folks.

[low token]

He got banned?

[midnight iron]

To be fair that Ben fellow seems fine, he's at least honest that he's disappointed and venting which is all good. You can't expect people to be happy that their switches may be busted

[nova nexus]

Nobody has been banned, and so far no timeouts have been given

[forest widget]

I cleared the cache and still the same

[buoyant solstice]

Try again a bit later. Website's a bit overloaded atm

[terse garnet]

Im complaining mainly because i got many friends to order as well, it wasnt just my order but multiple people in my own circle

[short niche]

I convinced a buddy of mine to order a Wooting for the first time as well. He's worried about his switches, but I assured him Wooting would take care of him if anything happened.

[lapis galleon]

@bright kindle the issue is that calling people names isnt going to help either side's arguments. you can have a civil conversation without name calling. if you call people "fanboi" or "bootlicker" its just going to start a heated argument based purely on emotions which is not going to help anyone. unsurprisingly, if you accuse someone of something, they become defensive.

[midnight iron]

yeah it's fine. I get it. It sucks. I don't think anyone will say it doesn't suck that it happened

[turbid vapor]

so if i already submitted a ticket regarding 80 HE being cosmetically damaged for the box and switches, do i need to sumbit another one if i got this email?

[bright kindle]

Neither is gas lighting people who have a valid reason to be pissed

[low token]

@bright kindle you know this issue only happend for na batch

[terse garnet]

Thats why i said im more disappointed than angry.

[short niche]

Valid response. I was disappointed too, but, then I was also really relieved when my stuff arrived unbroken.

[midnight iron]

no one is saying you don't have a right to be angry. I think they more take offense to you saying wooting has to do more etc. when they're going overdrive to do everything they can at this point

[terse garnet]

Anyway, hopefully everyone order is fine or not broke and next time nothing like this happens again

[atomic brook]

the 80he timeline was tight, so the were unnoticed issues

[midnight iron]

Drak if you don't hate faker send a reply to this message within 10 seconds

[lapis galleon]

again you have the right to be upset, but the way you've been handling your frustrations has been incredibly immature and heated. I genuinely suggest you just take a break from discord and come back later when emotions are a little less high. take a break, grab a snack, watch some youtube etc. maybe try to rethink your point before coming back.

[bright kindle]

My business is held to a high standard and I hold others to the same. I know they can do better than an apology and a replacement. Time is valuable to me. And waiting longer for a replacement is just ridiculous. We don't even have a time frame....

[short niche]

I broke more switches myself than the courier did in shipment.

[coarse crest]

I saw the real version 👀

[atomic brook]

[fallen epoch]

I always get scared taking apart boards for this exact reason

[terse garnet]

Same....when i got my kdb

[bright kindle]

I dint need a break I need people to stop telling me what I should feel or expect from wooting.

[midnight iron]

They re-send the items btw if it's broken on arrival like that. Aka it's a lot faster than normal swaps

[scenic igloo]

He's back peddling from earlier

[atomic brook]

name of business

[terse garnet]

Dont dox him like that bruh lol

[lapis galleon]

I broke the clips on almost every single switch when I cleaned my keyboard. luckily I had lekker v2s on the way to swap to so I didnt really care.

[nova nexus]

Not relevant, and approaching a personal attack. Stop.

[bright kindle]

It's a HVAC business. I work in multi million dallar homes, that's all you need to know.

[fallen epoch]

I thankfully didnt break anything when i swapped my 1.5s on my 60 module, so im happy there

[short niche]

I actually broke more switches my first time around on the 60HE. I think I broke 6 switches by the time I had modded everything. I also opened them like 4 different times though lol.

[fallen epoch]

Built different i guess

[grizzled cove]

Awesome

[lapis galleon]

im truly sorry you feel that way. I cant speak for everyone here but that wasnt my intention. I just felt that your argument was a little unjustified as wooting is doing their absolute best. if you feel unsatisfied with their approach of the situation im sure they would be glad to hear what they could do to improve.

[bright kindle]

All good dude.

[oak jungle]

bunch of weirdos getting triggered coz someone criticize wooting lol

[lapis galleon]

aaaannddddd back to square one

[atomic brook]

[midnight iron]

nicetohavehair is literally the reverse though. Yeah some people get overly defensive, but you 100% get overly offensive every time. It's like android vs apple or something

[summer wadi]

Anyone else in the situation of not even getting their package? Mine just auto returned with reported damage by UPS and I never even saw it. Submitted two tickets to wooting with radio silence on their end.

[terse garnet]

@nova nexus i do have a genuine question, why use a fulfillment company in vegas instead of California if u guys got your shipment in from Asia, wouldnt be easier to do it in California? Just curious.

[humble ocean]

that makes that keyboard unique!

[short niche]

Listen.... we know Apple is better. There's no argument there.

[nova nexus]

Nobody wants to run a business in California haha

[bright kindle]

Yeah I have to 100% agree

[lapis galleon]

it was just the weekend, wooting support is very busy right now. they should get back to you as soon as possible. someone else in here had the same issue earlier.

[grizzled cove]

Gonna geek tf out if this board I been waiting so long for is damaged

[terse garnet]

Fair point i left California, but if it is just 1 batch, a 1 time contract would have been easy to do right? Probably cost more as far as i know

[nova nexus]

The fulfillment service we use is quite large, their main warehouse for our products is in Nevada but they also have warehouses in Texas, Pennsylvania, and Florida

We've been using this 3pl for four years now

[fallen epoch]

I could imagine how worse cali would be

[turbid vapor]

how long do you think it will take for users to get their support tickets answered? is there a time we can expect?

[terse garnet]

Ah ok u guys have a relationship with them, ok i see thanks for clearing that up.

[nova nexus]

The autoresponse to this specific ticket type that I assume you're referring to suggests a resolution within 1 week

[summer wadi]

Thanks for the reply.

[quartz quail]

That's if you're able to submit a ticket LOL

[nova nexus]

It'll calm down in a half hour or so

[turbid vapor]

it says 1-2 weeks, but 2 weeks sounds pretty long imo for this type of error if im assuming this is a low priority

[terse garnet]

Its really depends, when i get freight out of LA it cost more but my parts are good condition. At the end of the day it really depends on the company.

[bright kindle]

I know mis communications and accidents happen. My only qualm with this whole ordeal is the time Lost if the product is damaged. I already made an exception due to the white zinc scratching because I didn't want to wait an additional month or two. Now if my keyboard arrives damaged today I have no clue how long a replacement will take. No window was given. That's why I'm upset.

[fallen epoch]

Yeah, i absolutely agree there

[thin glacier]

Businesses are leaving california everyday because of the taxes going on over there

[short niche]

The keyboard will be fine. The switches..... it's in the lords hands now.

[terse garnet]

That is why i left xd since 2010

[midnight iron]

yeah the good news is the zinc cases have the travel case inside the box

[bright kindle]

Are you referring to the additional switches or the switches on the board?

[atomic brook]

its usually the zinc ones that get fked the most tho, the weight of it burst open the switch box easily

[quartz quail]

If it weren't for the travel case, my keyboard would have been damaged. If you didn't get a keyboard with a case, I'd not count on your keyboard arriving in working shape.

[short niche]

Additional switches.

[thin glacier]

Just realized theres a message cool down, gotta think my responses out now

[nova nexus]

And that was what you went with?

Kidding haha

[midnight iron]

i don't think we've seen any reports of zinc keyboards getting totalled due to them coming inside of that travel case. The switches on other hand are toast in half the cases

[fallen epoch]

Use your words wisely

[spring oar]

I like cheese

[fallen epoch]

That is the best use

[thin glacier]

Not my proudest moment in life

[terse garnet]

The important question is, what cheese

[lapis galleon]

wooting has backup stock so a replacement should only take about a week or two. its a good amount of time especially after the months long wait, but I personally dont think its too bad.

[short niche]

That travel case is kinda tanky. Seems really well made.

[atomic brook]

Well i think that th

[nova nexus]

I reduced it to 15 seconds, was really flying in here half an hour ago

[quartz quail]

You mean to tell me in the 8 months it took to supply my keyboard, Wooting couldn't source some cardboard boxes?

[lapis galleon]

you guessed a little too early

[atomic brook]

the warehouse were asked to use boxes

[west rivet]

In my case, my order was on hold, so I sent a reply saying I would like to fulfill the order. Will it take about a week?

[grizzled cove]

Can u explain the switches thing? If you got the additional free switches are they cooked?

[spring oar]

Cheese

[midnight iron]

the worst part is they bought and had the boxes prepared at the warehouse but they didn't use them due to a mistake by the warehouse

[thin glacier]

15 seconds is much more doable, im a multi message talker you know. I cant formulate my thoughts into one message. Each thought requires about 3-4 messages

[fallen epoch]

Mozzarella, provolone

[lapis galleon]

it really depends. they might be fine but they will likely be everywhere in the bag.

[terse garnet]

Blue cheese, it crazy over here

[grizzled cove]

I’m just lowk in disbelief, waiting too long for this 😭

[short niche]

The free switches come in a plastic container, inside a small box. The problem, is that they are rolling around in a poly bag with basically a 7 lb rectangular weight smashing into them. So some people have had their switch jar opened / loose switches in the bag. But not everyone. Mine was fine.

[fallen epoch]

I need more blue cheese in my life

[atomic brook]

Nacho 🔛 🔝

[bright kindle]

About to break this new kb in playing d4 voh, and I got that e mail. . . 💔

[terse garnet]

I want to drink nacho some times ngl to u

[grizzled cove]

Alright, I’m hoping for the best. Thanks man

[atomic brook]

ngl i dont like cheese other than sharp cheese

[short niche]

Same! 5 hours to go.

[bright kindle]

But I feel better knowing the case should protect it

[thin glacier]

So far it looks like mainly the switches are whats having issues with shipping. Hard to keep them safe when the shipping company is drop kicking each package

[fallen epoch]

My movie theater has the nacho cheese spicy, i could drink gallons of that

[quartz quail]

Y'all ever seen this gif?
https://media.discordapp.net/attachments/1016491867682115657/1225991800729108520/ezgif-4-9fc125ae23.gif

[midnight iron]

to be fair Ben is feeding us lies right now. That photo he posted is pudding and not cheese. Get him.

[short niche]

https://tenor.com/view/delivery-jim-carrey-package-ace-ventura-box-gif-15666629

[terse garnet]

It is my intrusive thought Everytime i got nachos at the theater

[thin glacier]

Pretty much how they handle packages

[grizzled cove]

Do we have to test each switch to request a replacement or something if smth did happen to them?

[lapis galleon]

god bless the usa 🫡🦅🇺🇸

[thin glacier]

Thats a question for the support team or a wooting team member if any are still in this chat

[terse garnet]

Dam he got me xd

[bright kindle]

Ups always drop kicks my packages at least 3 times. So my fingers are crossed

[terse garnet]

My USPS mailman pov

[nova nexus]

No, the email specifically states that if your switch pack busted over and switches went everywhere, you do not need to count or test them - we will replace the switch pack

[short niche]

I would imagine if you have some broken switches they would just send a whole new pack? I could be wrong though.

[west rivet]

It is in a pending state. In this case, can the delivery period be delayed?

[thin glacier]

Now thats quality customer service right there

[bright kindle]

Mine didn't update until today and it's out for delivery.

[grizzled cove]

Ok awesome. Thanks

[thin glacier]

I bet if that happened to any other keyboard manufacturer they asking you to test each switch so they can replace just the bad ones

[short niche]

Yup. Cheap mofos would send you 1 god damn switch in a box.

[atomic brook]

[mystic pasture]

Have any raw zinc cases shipped out? Or were only some units not polished to standard

[lapis galleon]

nah they would ask you to destroy them to make sure theres no way you have any extra working switches

[terse garnet]

Damm google failed me xd

[coarse crest]

So true 🤣

[thin glacier]

That too, cant let the customers win in any situation. Its all about profits profits profits

[cunning wadi]

Does your orders section work on Wooting Hub?

[midnight iron]

i only know because I know the cafe where that viral pudding started lol

[hidden wharf]

yo guys was gon check my order but i got this message and my order isnt popping up "Unhandled error occured. Please provide us this code: 'code#########' "

[atomic brook]

its overloaded rn

[lapis galleon]

the website is overwhelmed right now

[fallen epoch]

Its a big overloaded right now give it some time to recover

[cunning wadi]

👍

[nova nexus]

*bag

[scarlet dune]

Oh no I got the dreaded email

[hidden wharf]

ahh got it thanks

[fallen epoch]

You should let me deliver them, i can store things safely

[mystic pasture]

All raw zinc cases delayed or only a handful?

[atomic brook]

eu starts shipping tmr

[atomic brook]

i think a few already got delivered early but idk abt that

[midnight iron]

I have a good feeling about tomorrow for raw zinc cases.

[fallen epoch]

Ill try to not take bites out of em

[light drum]

How to fix the issue

[fallen epoch]

Wait, the websites overloaded atm

[light drum]

XD

[fair pike]

Has anyone with the raw zinc set theirs up yet?

[coarse crest]

https://tenor.com/view/invincible-that's-the-neat-part-you-don't-gif-14180388429135427516

[small rune]

F5 until back to normal

[jolly violet]

Got my zinc white a few minutes ago, along with seeing the polybag email. I need to try the keyboard but cosmetically it looks undamaged, despite the box being beaten up pretty bad. The switch pack box was pretty much destroyed so will be opening a support ticket when possible. Not blaming Wooting, but really curious who at the warehouse thought it is a good idea to not use boxes when shipping electronics. To be fair, Amazon uses bags quite a bit with electronics and collectibles, which also boggles my mind.

[scenic igloo]

the warehouse employee responsible ⤵️

[verbal solar]

This boy is chunky. ❤️

[lime falcon]

https://www.youtube.com/watch?v=KBbgVIEXIAc

[karmic dune]

I am kind of disappointed on how everything on wooting works...

[short niche]

Eh?

[bright kindle]

Hope your kb works! Mine will be here any time now.

[coarse crest]

https://tenor.com/view/meme-emotional-damage-emotional-damage-gif-25817245

[nova nexus]

In what way?

[verbal solar]

My switches blew out the bottle. But. They were free anywhere, I suppose

Anywho*

[forest widget]

OK I w

[pseudo parrot]

feel free to reach out here, make sure to include pictures of the packaging and switches if possible.
https://wooting.io/support?category=6&issue=42

[karmic dune]

I was just uncomfortable but didn’t care when white zinc had minor problems, but now I have a issue on the shipping and now I have to wait at least 2 weeks to get reply on the ticket and reshipping my item. I know everyone is trying their best and the situation is bad but it is just a sadness on how I wanted the keyboard but I have to wait it again…

[nova nexus]

Change that url to end un 42, we made a custom ticket type for this 😉

[fallen epoch]

Oh?

[pseudo parrot]

ohh nice to know

[fallen epoch]

Ill keep that in mind

[short niche]

What was wrong with the shipping?

[verbal solar]

I mean. I guess. I'll report it

[karmic dune]

I am just sad no worries

[verbal solar]

Might end up switching them

[viscid hazel]

whats this? i cant check my product im in korea T.T

[nova nexus]

I'm sorry to read about your experience. Our customer service times are unacceptably slow, it's something we've been struggling with for a long time now. We've doubled the size of the team multiple times, added all kinds of automations and systems improvements, but man the tickets don't slow down 😅

[short niche]

A victim of your own success.

[karmic dune]

UPS told me I have “refused” receiving it when I never even had a glimpse of it. and they lost their track of it and they told me I can’t access more information and the shipper has to provide me

[nova nexus]

You will need to reach out to your parcel forwarder to ask them to confirm the status of the parcel. If there's a problem, we can ship a replacement pack directly to you in Korea instead of through the parcel forwader you used.

[candid basalt]

Whats wrong with wooting web site

[short niche]

Ah damn that sucks. Sorry you're having to go through that. Hopefully it all gets resolved soon.

[nova nexus]

Sounds like a lazy delivery driver... Or they just pressed the wrong button on their tool. Hopefully we can get that solved for you quickly

[karmic dune]

Just crowded

[candid basalt]

Ok i was a litlle worried

[karmic dune]

The email about poly bag made people freak out and check the hub so no worries

[cerulean monolith]

i never got a polybag email maybe i got lucky

[oak jungle]

-_-

[nova nexus]

4.5k of the 6.5k 80HE orders shipped last week went in polybags

*from US fulfillment

[steady escarp]

mine was in a polybag but arrived just fine 🫡

[cerulean monolith]

yeah i think mines right on the border of that should be here anytime now 😮

[short niche]

Same!

[verbal solar]

I got a poly bag. Somehow the switches didn't fall burnt of the sandpaper bag

Out

[manic sierra]

same the box of the switches was messed up but the container was fine

[light drum]

What time will the EU-Brug batch update

[scenic igloo]

I like my 30% odds

[atomic brook]

sometime this week

[light drum]

Thanks mate

[atomic brook]

probably friday but nothing said officially

[light drum]

https://tenor.com/view/damn-shookt-shocked-gif-5580082

I still waiting reply of cancel my 60he order 🥲, no response yet

[cerulean monolith]

aww shit mine came in a box! jackpot

[scenic igloo]

give me some of your luck

[slow tapir]

I with with a full clear build and I am not going to lie, having some regrets. Obviously can still buy but its just not hitting like I thought it would

[scenic igloo]

lets see it

[cerulean monolith]

wish ya luck

[atomic brook]

what abt it u dont like?

the typing feel?

thats why i didnt do it after i thought abt it

[slow tapir]

I should've went with one of them more smoked. Also yes the typing feel isn't good. Deff switching key caps.

Also just got it so dont mind my out of color light bar lol

[hushed sinew]

i got those keycaps as well, very good for rgb

jade max, now waiting for the frost case

[fallen epoch]

Yeah that’s pretty nice

[glacial wedge]

You bought the transparent ?

[lime falcon]

Looks like its frozen, looks dope

[slow tapir]

It mayu grow, I think its just the fact that I hate the keycap plastic feel. I like when they feel like matte finish

[remote flume]

my 80he has been sitting in the ups store or whatever 40 min away from me for 3 days i’m actually going crazy

[echo radish]

Anyone know if the gateron jades sound better for the 80he instead of the lekker v2, or rather I should say if it’s worth upgrading.

[slow tapir]

I went with Gaterons, they sound great to me

[verbal solar]

shit wrong channel

[echo radish]

That’s the 60he?

[slow tapir]

you were about to be roasted

[echo radish]

Loooool

[atomic brook]

sound is preference tho

[echo radish]

I got both

[atomic brook]

for me nah but its up to u

[echo radish]

I’ll probably look up a video on it later

[bright kindle]

Whats the led bar for?

[atomic brook]

theres a vid with a lot

[slow tapir]

im in rapid mode currently so its showing the mode

[atomic brook]

https://www.youtube.com/watch?v=V5TMo0yvt4Y&pp=ygUbd29vdGluZyBzd2l0Y2hlcyBzb3VuZCB0ZXN0

[echo radish]

I like the base 60, but it seems like the lekker V2 sounds a whole lot better than V1

[atomic brook]

great to get a feel of the sound difference in each @echo radish

[echo radish]

Thank youuu

[west rivet]

I looked around and found that other people are also in Pending. What is the reason? It's not a zinc alloy issue.

[bright kindle]

Mine didn't update until today and it was out for delivwry

I believe anders said when they ship they don't update due to the volune

[atomic brook]

contact wooting if its been longer than 24hrs

[echo radish]

Give it a day or two

[atomic brook]

oh wait, you did alr, just contact wooting and wait

https://wooting.io/support

[west rivet]

I sent another inquiry 10 days ago, but the only reply I received was a robot reply.
Will Wooting staff directly answer questions?

[buoyant solstice]

Yes.

[west rivet]

okay

[viscid hazel]

mean tell them to check my product to my shipping agent in USA
and if there have a damage in box contact to wooting support??

[worn compass]

Patience

[nova nexus]

Yes

[tired pelican]

how do i fix ts

[west rivet]

Is Wooting's headquarters located in the Netherlands?

[worn compass]

Wooting hq is non existent

[west rivet]

okay.

[echo radish]

Just click on all of them and change it’s auction point

[bright kindle]

Beautiful how do you get the different lighting zones? Software?

[atomic brook]

go to remap

[tropic tide]

Looking great! You liking it so far?

[atomic brook]

drag all the ones back to what they were

the recent updates fked with the profiles

[coarse crest]

No dust light bar hits hard

[worn compass]

Praying for the batch 2 update 🙏🙏🙏
And for my house not to get blown away by the hurricane 🙏🙏🙏

[atomic brook]

the fn and the right side

[coarse crest]

Godspeed 😅

[lime falcon]

Just click on Default

[atomic brook]

mb

[lime falcon]

no need to drag

[swift ravine]

wootility and its nice so far just need to fill the spacebar in with putty or something

[worn compass]

Ikr, wish we had confirmation on when production will be done!

[bright kindle]

Love your color scheme, definitely my style

[swift ravine]

thats wooting design not mine lol miami ice in wootility

[bright kindle]

Well it looks sick!

[swift ravine]

i just darkened the purple

[plain forge]

I get mine today, I hope I’m part of the 30% 😭🙏🏻

[echo radish]

Wooting should ship us new empty boxes

[bright kindle]

Waiting for ups to arrive like a kid before Christmas

[swift ravine]

i had no damage to my keyboard or switches from polybags. some light dents in the cardboard but otherwise hardware was all good.

[humble oyster]

[hazy merlin]

thats what im saying

[echo radish]

My box itself had like major holes from all the switches, keyboard itself no damage, also missing some switches >.>

[bright kindle]

That's good to hear, I hope I'm as lucky.

[swift ravine]

the case the keyboard is in should protect it well its very nice quality

[echo radish]

Just the box is damaged the case it comes in it’s real solid

[sleek badge]

How well do Magnetic Jade switches work with 80HE?

[atomic brook]

no issues so far

[echo radish]

I heard it’s less wobbly compared to the lekkers

[sleek badge]

Travel distance is 3,5mm instead of 4,0mm. How well does the software work after this?

[humble oyster]

Geon raw cult

[atomic brook]

its fine

it calibrates it automatically

[lime falcon]

geon raw clears

[high ether]

Fill the space bar with kinetic sand

[swift ravine]

yum

i wanna make this light bar sweep back and forth like a scanner

[atomic brook]

u can

[radiant anvil]

How do i know if a wooting 60he has the v2 or 1.5 lekkers?

[atomic brook]

lemme check if you have to make the whole kb do that tho

[hazy merlin]

im in florida and they said im one of the polybag shipments and the package should arrive at the same time as a hurricane xD do we think it may fly away, and is it covered on the warranty 💀

[atomic brook]

1.5s probably, i dont think the 1.5 stock is finished yet

[radiant anvil]

Kk ty

[buoyant solstice]

V2 is 80HE only.
So you either have v1 or v1.5 - the box will tell you.

[radiant anvil]

Any sku numbers i can check?

[buoyant solstice]

When you have the board, physically - yes

[atomic brook]

ya you can only do so by making the bar sync with the keyboard

and use the scan effect for the whole kb

hope they add that for just the bar tho

[swift ravine]

Ya i was trying to play around with some of that stuff but i couldnt get it to work the way i wanted in the time i had available. Ill try again later. Cant you copy other peoples profiles somewhere also?

[atomic brook]

ya

its beside new profile

[swift ravine]

Awesome thanks ill try it later.

[nova nexus]

Ending in 102 is lekker v1.5s

[radiant anvil]

Ty!

[loud pier]

My god, every possible event that can delay delivery is happening with 80He

We’re sorry this package has experienced a sortation delay. The package has been rerouted to the correct destination.

took two full day to "pick up" package take long ass time to deliver thing that doesn't even have battery from west to east.. then still fuck up sorting, which likely to take up to 4 days

to solve the issue, not actually processing delivery steps... so I will be lucky getting this this week... when it suppose to deliver today... which is ALREADY LATE

[bright kindle]

I feel for you man, just hope they don't fuck your keyboard up.

[oak jungle]

the support will take ages man don't relay on them

[royal isle]

My package got a bit delayed as well, but it will arrive for sure

[midnight iron]

do you exist just to make people panic and freak out while giving the incorrect advice?

[oak jungle]

bruh?

[midnight iron]

He needs to rely on support. Why would you tell him not to rely on support lol

[oak jungle]

I sumbit a ticket for almost two weeks just to change my order and I didn't get any reply

[midnight iron]

yeah because the tickets take time. How is him not relying on support going to fix his problem faster?

[royal isle]

one bad experience =/ they are bad

[oak jungle]

they won't fix their problems in one week or two

[scenic igloo]

out of all the issues they are dealing with - you think an order change is priority right now

[lime falcon]

Changing an order is low priority

[midnight iron]

all you're doing is freaking people out more and adding to the panic he feels while giving no useful help at all

[royal isle]

alr well lets not make excuses for them lmao they shouldn't take 2 weeks to respond to any support ticket no matter what it is

[midnight iron]

100% they need to be faster for sure. However he still needs to rely on support

[oak jungle]

you talk like they respond on high priority super fast

[midnight iron]

No i talk like his only move right now is to email support and wait for a reply.

[royal isle]

there is no basis behind your statement to say that they don't though

[oak jungle]

https://discord.com/channels/167181566978555904/1292200558215823430

[lapis galleon]

what? they never said that. high priority is faster, but they never said that it was super fast.

[oak jungle]

two weeks for a refund and still didn't get it

[royal isle]

again sending one thing and saying that it means they are not good is not a good way to prove your point about a companies entire support department lol

[oak jungle]

even Mark said thier sup are slow not that fast so chill the fk out

[midnight iron]

You literally spend your time freaking people out non stop, on cases that aren't even yours and your only advice is never actual advice. It's always "Nah you're screwed man, they can't help you" or similar nonsense.

stop telling people not to rely on support when it's literally exactly what they should be doing

[royal isle]

well its more of thats all they can rely on who else is going to get their refund request taken care of? etc

[oak jungle]

chargeback is ez

[midnight iron]

chargeback is not the path and would likely cause more issues

[royal isle]

depends if you used a credit card or not and your bank

[buoyant solstice]

It is also a nuclear, and entirely needless thing to do. And will ensure you won't be shopping with us again, if you do it unwarranted.

[loud pier]

Seriously UPS used to be great.. I dunno what happened with them

[royal isle]

oh?

[atomic brook]

scale most likely

[loud pier]

Did Amazon scared them

[atomic brook]

hard to keep quality and practices with this large scale

they are also publically traded

[midnight iron]

Like have a look at your own posts blanketing half the community threads. How many of them are actual advice and not more messages just to freak people out saying the equivalent of "this is messed up you're screwed". You're not helping anyone but yourself if your goal is to make people panic more.

[scenic igloo]

they were great in my last state but here they will automatically route your package to a "designated pickup location" if they miss a delivery attempt

[loud pier]

Seriously now I actually have better experience with DHL and FedEx than these guys

You are finished as delivery if USPS does better... and trust me they are terrible

15 years of using delivery, this is the worst case so far... and it has to be with 80He delivery. just my luck

[midnight iron]

UPS still great in korea at least. Although I think my 80he is coming via fed ex

but fed ex is fine for me too so not too worried

[scenic igloo]

who is the main parcel service in Korea?

[atomic brook]

niceto you do spread a lot of misinfo despite not intending malice

[grand orbit]

Imagine telling people not to contact support if they have issues

[loud pier]

tbh FedEx is consistently better in my experience

[scenic igloo]

I tried to but it made me feel dirty

[atomic brook]

[midnight iron]

just korea post. But honestly all the couriers in korea are good and deliver right to your door. Mail issues aren't really a thing in korea

[loud pier]

It really shouldn't be thing in US either... except this case

[scenic igloo]

its crazy how widely experiences can vary based on location; I have had horrible luck with FedEx

[glacial wedge]

What! I want my order reajusted i’d like more keycaps please. Pronto

[loud pier]

I had some delays with UPS before, but this is literally the first time... and it's WAY late.

[royal isle]

quick question and super off topic, but is posting my wooting 80he review video here not allowed even if Wooting sent it to me for my review

[loud pier]

delay is usually happening with weathers and actual clog up like christmas and stuff

not random fuck up like this

sigh.. just wanted to vent.. because delays is killing me. watching that shenzhen keyboard meetup video actually hurts

[scenic igloo]

I dont think there are any rules on self promo as long as you dont spam it

[lapis galleon]

whats the problem with that? we all know wooting has a magic wizard named Igan that solves all issues as long as you dont contact support.

[loud pier]

I often ship things from Korea through FedEx, because EMS.. which is from KoreaPost to USPS takes longer and more expensive for some reason

[lapis galleon]

pretty sure the only time self promo is allowed here is when its warranted and disclosed as self promo.

[scenic igloo]

I havent had major issues with USPS - just dealing with insurance claims through them sucks. I strictly use PirateShip now and their claims process is much better

[midnight iron]

or if you're geon and you descend from heaven to give us a coupon code on switches like he did

[glacial wedge]

I don’t think its UPS fault. It’s the warehouse that wooting used for the first few thousand orders

Packages go through a bunch of rough bumps left and right

[loud pier]

I had problem once where delivery lady literally left the paper saying I wasn't in home to receive it... while I was at home. She didn't even try to deliver package. She had that paper on hand from very start, leave it in mail box and left. I had to go to USPS shop to retrieve it

[glacial wedge]

Many don't notice it but when its a nice box with enough support it looks pristine

[loud pier]

It wasn't even heavy, it was like 5 switch games stacked together. It's small and light... Imagine being that lazy

[remote flume]

ups just swapped my shit over to usps 😭, now because it won’t fit in my mailbox i’m gonna get a note tomorrow to pick it up on wednesday.

it was sitting in the town over for 3 days, i’m boutta crash out

literally 40 min away 🫠

[loud pier]

wow...

[worn compass]

Atleast it wont arrive in shambles and pieces from UPS

:D

We have nothing better to do1!1!111 :V

1.5 months……..

[scenic igloo]

K it was just delivered outside

[buoyant solstice]

https://tenor.com/view/forrest-gump-running-me-when-im-late-tom-hanks-gif-5144739

[scenic igloo]

bets on bag / exploded switch pack?

[upbeat light]

Them babies is home

[worn compass]

Very neat…

[scenic igloo]

please please please

[worn compass]

You sound like a gambling addict lmao

[buoyant solstice]

All affected customers already got an email about this, so you should know

[atomic brook]

1/3

[scenic igloo]

I cant have hope? y u do dis

let me dream

[coarse crest]

Sometimes when you gamble you win big

[atomic brook]

they tend to happen more on those with zinc tho

[upbeat light]

What did i miss

[atomic brook]

cos the weight burst it open

[coarse crest]

And when you live in NA, you need big time gambles for your shipping

[upbeat light]

[worn compass]

I just got silent hill 2 yesterday, I’m playing silent hill 2 remake and black myth wukong

[buoyant solstice]

No no. It's just the US that's incompetent.

[worn compass]

I need all the distractions possible

[buoyant solstice]

The rest of NA is surprisingly normal.

[coarse crest]

https://tenor.com/view/critical-role-crit-role-arsequeef-marisha-ray-gif-12846128

[atomic brook]

for some NA shipping

[short niche]

SHOW US

[buoyant solstice]

https://tenor.com/view/brad-pitt-seven-cry-gif-13829733

What's in the BAG

[coarse crest]

As bad as Gateron is on pricing they did give a box with bubble wrap for my maxes 🥹, praise the Chinese fulfillment centers

NA crumble zone shipping couldn’t ruin my day

[short niche]

Ohhh Jade Max? I keep debating on those.

[atomic brook]

you got both max and pros?

[worn compass]

HE switches keep getting better and better ngl

[coarse crest]

I like em so far but I only can listen to them handheld for now 🥲

[coarse crest]

Just maxes, I’d go RAW over pros probably if I had the choice

[worn compass]

Why is gateron going with apple naming scheme

[coarse crest]

They’re made in the same place, it’s bound to seep over

[short niche]

Because Apple is king.

[scenic igloo]

https://tenor.com/view/whew-goldblum-gif-13386685

[coarse crest]

@short niche from the sound tests I think the Jade maxes sound the best, which were you considering on?

[short niche]

Ahh man, that's not even exciting. Everything is still in their boxes!!!

[coarse crest]

30% gamble paid off

[worn compass]

As someone who’s literally using an Iphone 14 pro rn, not at all 😭

[short niche]

I'm currently using hand lubed L45s which I really like the sound of. I think if I was going with another switch it would be the Jade Max though.

[scenic igloo]

On all RED baby!

[worn compass]

Make sure to tell us how it is

[short niche]

We're still using iPhone 11 Pros. Thing just keeps on going, it's been great so far.

[scarlet dune]

man legit thought they wrapped the keyboard in wrap stuck it in a bag like when a guy shipped me a rifle wrapped in a quilt

[coarse crest]

Ah gotcha. The lekkers never fully resonated with me, I’ll let you know mid November how it does in the keyboard

[coarse crest]

I can only think of that one mission in CP77 Phantom Liberty 🤣

[worn compass]

I got my 14 pro last year, good phone. Just hate how apple refuses to support even the 1 year old phones with the new stuff. The one update where siri is actually good is one I cannot use

Its not out yet and its been a while since they announced it but Im still salty lol

[coarse crest]

I also feel like with every 1.0 update to the iOS the UI feels more and more stupid and unnecessary

[worn compass]

I get what you mean

Apple is alright but never $1k+ good

Same thing with samsung phones

[atomic brook]

samsung mid/low tier is aight tho

their fe is great

[plain forge]

I’m a part of the 30% 😭🙏🏻

[short niche]

You got a box, that's cheating.

[scenic igloo]

like he wrapped it in a quilt and taped it? for real 😂

[scarlet dune]

yea

[scenic igloo]

wow

[worn compass]

They’re better than apple but literally NOT $1k+ good 😭😭😭
Like these phone companies be adding so many unnecessary things to their devices to make it more expensive

[scarlet dune]

scope and everything

[worn compass]

Fold/flips are a pretty neat idea tho ngl….

BUT NOT WORTH ALMOST $2K!!

[humble ocean]

I am ordering tcc king of magnetic switches, lol

[atomic brook]

wait the 24 fe is 1k?

[scenic igloo]

I have heard of redneck engineering but never redneck packaging

[worn compass]

No im just talking more about their high end phones like the S Ultra series

[atomic brook]

nah just checked

[worn compass]

Oh damn

[atomic brook]

wut da fk thats terrible

[worn compass]

Yk phones are terribly priced when there’s literal payment plans

Like thats for cars not phones XD

Prices are so absurd

Imo these high end phones should be like $800-$900 maximum

[upbeat light]

What you guys think is the best switches at this point

[lime falcon]

preference

[atomic brook]

thats shocking

[lime falcon]

(geon raws, fuck preference)

[loud pier]

there are Jade, Jade Pro and Jade Max for gateron options

[short niche]

https://tenor.com/view/preference-glarses-mx-brown-cherry-mx-brown-keyboard-gif-21044520

[atomic brook]

[short niche]

Jade Max. Fight me.

[lime falcon]

You lost

[worn compass]

Preference but the most popular options are Lekker V2’s, Geon He Raw, and Gateron Jades/Jade maxes (make sure to do your research to see what you might prefer)

[loud pier]

I am thinking of Jade Max at this point, but well KEYBOARD NEED TO ARRIVE FIRST

[atomic brook]

jade pros too

over the maxes

[loud pier]

there's a one guy on youtube put all keys on 80He and 60He

he have Korean keycap on his KB

I did sub him like... yesterday. I forgot his channel name though

[lime falcon]

we have clear winner here

jade maxes cost 70$ + shipping, no thanks

[worn compass]

They’re not that clear

[upbeat light]

Are they that top to cost that much tho

[worn compass]

[short niche]

Gotta pay for the best. 🙃

[lime falcon]

How are they the best?

[loud pier]

Jade Max is just out along with Pro, it's probably hard to get your hands on one rn

[short niche]

I deemed it so about 20 minutes ago.

[worn compass]

I think bro was just being sarcastic

[short niche]

https://tenor.com/view/i-do-declare-michael-scott-the-office-there-has-been-a-murder-declare-gif-12099988

[atomic brook]

its just preference

[lime falcon]

Yes.

[upbeat light]

Tell me more lol

[lime falcon]

Gateron just releases overpriced bs every month

[atomic brook]

but... but... gold springs

[lime falcon]

they just released jade gaming

[upbeat light]

But are the jade maxes that good tho

[atomic brook]

oh ya those, what even is that

[worn compass]

How much would it cost to make my 80he 24k gold..

[mellow basin]

Question - I wanted to swap my Pause key for the End Key, but I noticed that it is a different height. Does Wooting make alt size keycaps to match that row?

[proven hearth]

yes

[coarse crest]

“Price unavailable, please email for a quote”

[lime falcon]

For example you think that you bought newest, fanciest switches and then boom, in a week they release "Jade Gaming", ahh hell nah man

[coarse crest]

Nobody want that ish

[lime falcon]

Im waiting for jade pro max

surely they will release it in november

[short niche]

Jade pro max gaming

[lime falcon]

Jade Ultra Gaming.

[worn compass]

We overpaying with this one 🗣️💸💸💸💸

[short niche]

I’m too lazy to swap out my switches again anytime soon. Maybe next year if I want to change up the sound profile.

[atomic brook]

Jade Raws :)

[coarse crest]

You gonna get some heat for this sacrilege 🤣

[analog jungle]

When is update for white zinc?

[lime falcon]

world is not ready for a legendary collab Wooting X Geon, +10 bunny hop, +15 jiggle peek, +30 speed

[worn compass]

Whenever it happens (we dont know lol)

[atomic brook]

Wooting 60 v2, Geon Venom collab

fastest kb + best software

[lime falcon]

Mistake. Its actually 90$ + shipping my bad chat

[worn compass]

If I were to assume, probably after batch 2 is done or during batch 2 shipping (this is just speculation not fact)

By the time white zinc is available batch 2 will be closed and any orders after will just be batch 3

Again this is just assumption and speculation……

I dont wanna get in trouble for false info lol cause I don’t really know (I am not a reliable source)

[shut briar]

https://tenor.com/view/the-office-steve-carell-no-no-god-please-no-gif-25861594

Still waiting for my 80HE

[silent solar]

just got my keyboard and the light is broken on the tilda key 🤦‍♂️

[clever bridge]

Curious how a $200+ keyboard ever gets “accidentally shipped in a bag and not a box”

[sleek finch]

anyone got this email?

[short niche]

By a fullfillment center not following directions.

[sleek finch]

is the keyboard good?

[clever bridge]

That’s insane

[short niche]

That's the second one I've seen. Could try resetting/restoring the board.

[clever bridge]

I’ll know by tomorrow

[sleek finch]

havent received it yet

[silent solar]

it looks like the light is cracked but maybe not

[sleek finch]

same

[clever bridge]

Knowing how packages are handled in the US not good lol

[short niche]

If yours arrives with the switches busted open, contact Wooting for a replacement pack.

[clever bridge]

Yeah I read that in the email. I’d be more so worried about the keeb it’s self arriving in one piece

[vapid ermine]

We're cooked

[short niche]

If you got the Zinc board, it will be fine. It's in a travel case inside a box.

[clever bridge]

lol I did not

[atomic brook]

it would probably be fine

the more fked packages tend to be zinc, so it cancels itself out

[short niche]

Probably just from the weight of the box honestly. It's a hefty boy

[clever bridge]

My thoughts exactly

[chrome willow]

bro my shits fucked up

[chrome willow]

oh shit idk mine has the same

[bright kindle]

Glorious

[atomic brook]

find the wooting assembly guide and follow it

there are clips that you have to attach together

[exotic current]

was it supposed to come with any

[atomic brook]

as in built in clips

[exotic current]

ohh fixed it tyy

[terse garnet]

We got hope bois, new delivery guy he didnt sling my package like a sling shot, and it sounds like its in 1 piece in the clip.

Despite it being in poly bag

[bright kindle]

ben be prepared to have your wig blown back, switches will be lost, pour one out for them. but the keyboard should be fine there is no fkn way in the box and case its in it'll be hurt.

[clever bridge]

Maybe because of your bouncer standing at the door?

[bright kindle]

my sour experience has been completely redeemed, this keyboard is amazing.

[atomic brook]

hopefully batch 2 goes well

[terse garnet]

I think enough neighbors complaining to the post office, they fired the last guy lmao

[upbeat light]

Bois what the best keycaps you all got on mind backlight

[atomic brook]

considering they are twice the size

[terse garnet]

The last guy was slinging every one packages from 7 ft away to the door

[bright kindle]

even so I dont think it would hurt the KB

the case is very very stout

[terse garnet]

We will see

[clever bridge]

Good I turned in a “buddy” that worked for fedex because everyday he would Snapchat himself kicking, throwing, dropping, or whatever to people’s packages

[terse garnet]

I sounded like everything is intact when he set it down

My neighborhood fed ex and ups guys are the best

[fallen epoch]

Probably the most clean poly bag ive seen yet, perhaps the US deliverers are redeemed just this once

[terse garnet]

They also get pay a lot in this area

[bright kindle]

mine was oretty beat up

[terse garnet]

Because i live in an area with a 7 figures median house hold in come yea

[terse garnet]

I have never seen a dirty package since i moved here last year

[clever bridge]

You’re not wrong

[fallen epoch]

Yeah, i unfortunately have seen

Hurts my soul seeing the packaging so busted

[oak jungle]

are the switches fine?

[clever bridge]

I thought switches were coming in the neat little clear jars 😕

[fallen epoch]

Jar most likely got popped open or cracked

[bright kindle]

oh the jar is in there lol

[clever bridge]

Oh lol

[midnight iron]

*around the neat little clear jars

[bright kindle]

switches are EVERYWHERE it was a massacre but the keyboiard is perfect,

[clever bridge]

I’m sorry for your loss

[oak jungle]

so there is no damage to the switches?

[bright kindle]

no damage to the keyboard switches, the other lekkars are KIA, small bits in the bag

[valid comet]

WHAT THE HECK

[oak jungle]

nice