Wooting 60HE:
<@&1047099928180178994> <@&1047099908286587000> <@&1048944124453199923> <@&1048943844282093568> <@&1047100017783087195> <@&1047099943950766130>
Status update: https://next.wooting.io/batch-updates?batch=EU-Ruimte
#đŠâbatch_updates
queen rampart
queen rampart
EU-Sokken (sea freight) arrived at warehouse. Later today will open up address confirmations in the Wooting hub.
Looks like EU-Broek (Air) and EU-Ruimte (Air) also arrived đ„ł
queen rampart
Wooting 60HE:
<@&1047099928180178994> <@&1048944124453199923> <@&1053294338194559058> <@&1047099908286587000> <@&1048943844282093568> <@&1053293977455054928>
Status update: We're ahead of schedule! Reduced estimates and shipments
https://next.wooting.io/batch-updates?batch=EU-Ruimte
queen rampart
Wooting two HE (ARM):
<@&1047099721526812672> <@&1047099755798462517>
Major update: Wooting two HE production got pushed
https://next.wooting.io/batch-updates?batch=NA-Fork
queen rampart
No news, is good news folks. đ
You can rely on the estimates and status.
fervent elk
<@&1047099755798462517>
The long-awaited ARM version of the Wooting Two HE has finally arrived to our EU warehouse and is ready to get shipped to you! đ„ł
Thanks for your patience and understanding while this product has been on backorder for over six months - y'all rock! â€ïž
Please confirm your address via the Wooting Hub to release your order to get fulfilled!
https://hub.wooting.io/login
NA-Fork, the keyboards have arrived to the warehouse but have not yet been made available for individual shipments. We expect these to be ready early next week, and will tag people on Discord and send out address confirmation emails once they're ready!
fervent elk
<@&1054772871580373113>
The latest batch of 60HEs has arrived to our US fulfillment center and been made available for individual shipment!
You do not need to confirm your address via the Hub, since these orders are less than a week old. I did go through all of your addresses and pulled out a handful of... creative interpretations... and placed them on hold. Your Wooting Hub will reflect this if this applies to you.
I've submitted all of the rest of the orders to get fulfilled! It will take ten minutes or so for this to process.
This means that we're fully caught up on 60HE preorders in the US and starting next week will have stock available for immediate shipments! đ„ł
fervent elk
<@&1047099721526812672>
Wooting Two HE's are at our US warehouse and have been made ready for individual shipments!
Go confirm your address via the Wooting Hub and release your orders to get fulfilled! 
To those who have been patiently waiting for the full-sized restock for many, many months now... Thank you for your patience and your support! â€ïž
fervent elk
<@&1072557715185995856>
We've moved forward the delivery estimates for this batch, since we were able to get the manufacturing ready date pushed up by more than two weeks!
For those of you with the air freight upgrade, we will be opening up address confirmations **Monday the 3rd of April! **
(once the fulfillment center finishes shipping out all the currently pending orders from the last batch...)
https://next.wooting.io/batch-updates?batch=EU-Melkweg
We've also air freighted a bunch of extra keyboards so if you're part of the sea freight shipment and want to receive your keyboard 4+ weeks sooner: **upgrade your order via the Wooting Hub! **
https://hub.wooting.io/login
fervent elk
<@&1072557715185995856> (with air freight)
Go confirm your address via the Wooting Hub and release your orders to get fulfilled! đ„ł
fervent elk
<@&1053293977455054928> (sea freight)
The keyboards have delivered to our warehouse and made available for individual shipments!
Time to confirm your address via the Wooting Hub and release your order to get fulfilled! đ
Please note that with the Easter weekend, it may take a little longer for all of the orders to get packed, and a little longer for all of the shipments to get delivered. đ·
fervent elk
Big list of stock/batch updates...
Wooting Two HE:
<@&1060858881582051368> (all) -
Keyboards have arrived and have been prepared for individual shipments, address confirmations are open!
NA-Cap -
Still in transit and is expected to arrive to the warehouse this week.
The keyboards have delivered to the warehouse! Shipments can start next week once the bulk freight is prepared for individual shipments.
EU-Koffie; NA-Coffee - â
Welcome to the party!
Wooting 60HE:
<@&1054772883282481213> (sea freight) -
These keyboards have arrived nearly two weeks ahead of schedule! Release your order via the Wooting Hub to get shipped.
EU-Melkweg -
Air freighted orders are shipping now! If you don't have air freight, you can upgrade your order on the Hub.
The sea freight delivery estimate was pulled forward one week to reflect more accurate timing estimations.
NA-Milkyway -
Still in transit and is expected to arrive to the warehouse this week. Shipments can start next week once the bulk freight is prepared for individual shipments. Once it arrives, we'll have several weeks worth of 60HE's in stock!
<@&1084162766371311636> -
We have built up extra "buffer" stock from order edits and cancellations. We want to use these to get your new keyboard into your hands ASAP!
Therefore, we are going to utilize the air freight upgrade system for this batch so that you can get your order shipped immediately.
Note that this is time-limited:
**The window was open for about 24 hours, but has now been closed. **
EU-Ster -
Welcome to the party! đ
Wooting UwU:
We're thrilled to see so many Founders coming on board! We've got plenty of time still to adjust the batch size for this first production run. Just increased it today! 
Lots of you have reached out via email asking to upgrade your orders with the brass case, swap between units, and add other accessories. We are adding this functionality to the Wooting Hub to process these automatically, and expect to have this ready to go within the next two weeks, well before the Founder's campaign ends.
Doing this via the hub means that our customer service team can focus their time on other support requests, thanks for understanding! â€ïž
fervent elk
Good morning to our NA-batch customers from across the pond! Last night the US fulfillment center finished receiving and preparing the newest batch of 60HEs and W2HEs, catching up with the EU fulfillment center.
Email notifications will be sent out over the next hour or so, but you don't need to wait for that.
To release your order for fulfillment, log onto the Wooting Hub and press the green button.
https://hub.wooting.io/login
<@&1060859023022370927>
The keyboards have arrived and are currently being checked in. We're going to list this as completely delivered to get the ball rolling, but it may take an extra day or two at the fulfillment center before these orders ship.
<@&1072559907544498186>
These keyboards have been fully checked in, and with that we now have (a small amount of) 60HE stock available for immediate purchase and shipment!
As a side note, as we are getting caught up on pre-orders, it is highly unlikely that the originally provided address is no longer accurate. **However, we are still asking people to confirm their addresses for two reasons: **
- First, giving it a quick double check means you're much more likely to spot a typo or mistake.
- Second, we have an oversized backlog of support requests, some of which may be requesting changes or cancellations to pre-orders from this batch.
By asking customers to release their own orders, we eliminate the possibility of someone who wishes to cancel having to deal with their order accidentally getting shipped out.
fervent elk
Quick update to the <@&1072557715185995856> folks with sea freight - keyboards are in the warehouse and checked in. Address confirmations open on the hub!
https://hub.wooting.io/login
fervent elk
New batch update for <@&1091354687380402287> and NA-Star;
Production completed, QA passed with flying colors! Next step is freight shipment to the warehouse, then the last-mile shipment to your front door. đ
https://next.wooting.io/batch-updates?batch=EU-Ster
fervent elk
New batch update for <@&1088025128060854282>:
The freight shipment has been delayed about three weeks and uhh... it's kinda out fault đ
https://next.wooting.io/batch-updates?batch=NA-Galaxy
fervent elk
Batch update posted for <@&1087774990285406258> and <@&1093808998572097536> -
We've pulled forward as many orders from EU-Planeet into EU-Kracht as we could safely fit. This means your orders will ship out roughly two weeks earlier than expected.
(On basis of order date/time)
It's a little odd to be posting that EU orders have been pulled forward two weeks mere hours after posting that NA orders have been pushed back a few weeks. Do note that even pulled forward, these EU batches won't be ready to ship until long after NA-Galaxy has delivered to customers.
Make sure to refresh your roles on the Wooting Hub so that you get pinged for the right batch updates!
https://next.wooting.io/batch-updates?batch=EU-Planeet
fervent elk
I come bearing unfortunate news for pretty much every pre-order batch out there, with the exception of the UwU batches.
The freight shipments for 60HE batches heading to the EU have been delayed by one to three weeks each.
<@&1084162766371311636> <@&1091354687380402287> <@&1087774990285406258> <@&1105160339877789829> <@&1093808998572097536>
NA-Galaxy has not been changed since the notification of being delayed last week.
#đŠâbatch_updates message
The production of the newest batches of W2HEs have been delayed by about three weeks.
<@&1095671818041434132> <@&1090989425103749171>
The UwU batches are on track and on time, and can now be followed on the Batch Updates page. 
fervent elk
<@&1084162766371311636> đą
The first of the incoming freight shipments to the EU is expected to get checked into the warehouse and made available for individual shipments by this Thursday.
I have opened up the address confirmation system for these orders, so that the moment that the keyboards are ready, we can get these shipments going.
Log onto the Wooting Hub to confirm your address and release your shipment to get fulfilled!
https://hub.wooting.io/login
fervent elk
Quick update for NA-Galaxy:
The freight shipment have also delivered to the warehouse, and the next step is for the fulfillment center to prepare the bulk pallets for individual shipments. This typically takes 4 or 5 business days in the US. I expect to open up the address confirmation system for this batch on Monday the 29th of May, and once activated I will make a follow up post were I tag the batch role.
fervent elk
Update for EU-Ster:
Your time has almost come! The keyboards are at the warehouse and the majority of the pallets have been made available for individual shipments.
You'll be able to confirm your shipping address via the Wooting Hub starting Monday afternoon (CEST), the 29th of May.
Please note that Monday is a national holiday in the Netherlands so we assume that the fulfillment center won't be operating. Therefore, on Tuesday they will finish getting EU-Heelal shipments out the door and then start working on EU-Ster.
Shipments are batched based on destination country, so if you live in a far away land then your order will probably not get shipped until Thursday or Friday.
NA-Galaxy:
The keyboards were made ready for shipments late last night, but since y'all also have a holiday this weekend we're going to stick with opening up address confirmations starting Monday morning (EST), the 29th of May.
Enjoy the long weekend, touch some grass, soak up some sun, have a BBQ! Your keyboard will be on its way soon! đ€©
fervent elk
<@&1091354687380402287>
It is now possible to confirm your shipping address via the Wooting Hub and release your order to get fulfilled! đ
https://hub.wooting.io/login
The majority of EU-Heelal has either already shipped out or is in queue to get shipped first. (Or placed on hold for obvious address issues...... 
)
Once you confirm your shipping address, it typically takes 1-3 business days to get fulfilled and shipped. The fulfillment center will process these on a per-destination basis, you can find the order of operations in the following help article:
https://help.wooting.io/en/article/my-pre-order-is-ready-to-ship-now-what-dv3n68/?bust=1685349515610
fervent elk
<@&1088025128060854282>
Good morning from across the pond! Have yourself a cup of Joe and then go confirm your shipping address via the Wooting Hub!
https://hub.wooting.io/login
The keyboards are ready to go, though with the size of this batch it will probably take several days to get all the orders shipped. Additionally, since today is a national holiday, the fulfillment center probably won't start sending shipments until tomorrow.
fervent elk
New batch update posted for:
<@&1088025104828612674> <@&1087775440682369126> <@&1093809524953075712>
Freight shipments are on track, the dates that we expect to start sending individual shipments are listed!
fervent elk
New batch updated posted for:
<@&1087774990285406258> <@&1105160339877789829> <@&1093808998572097536>
Given the national holiday in the Netherlands today and the sheer size of EU-Ster needing to get packed and shipped first, I've adjusted the shipment date for EU-Kracht from this Thursday to Monday the 5th.
It's possible that the fulfillment center knocks it out of the park packing EU-Ster, and we can start submitting EU-Kracht sooner, but I'd rather err on the conservative side.
https://next.wooting.io/batch-updates
edit: added a note to the batch updates regarding EU-Kracht-2; still on track to start shipments after EU-Kracht and before EU-Planeet.
fervent elk
One last tiny little update today, for a tiny little product...
The springs pack is currently available for purchase in the EU. The amount of available stock is** extremely limited **and once it's sold out, *they will not be back in stock ever again. *
In a few months the spring packs will be replaced with switch packs that have lighter springs already installed. If you don't want to wait until those are ready to go, now is your last chance to pick up the lighter springs with which to mod your switches!
EDIT: These are now sold out. Don't worry, the switch packs are coming soon!
fervent elk
<@&1088025104828612674>
Address confirmations are open, you can now release your orders to get fulfilled and shipped to you!
Please note that since not all of NA-Galaxy has been shipped out yet, it's unlikely for NA-Star orders to get packed and receive tracking codes until early next week.
fervent elk
NA-Galaxy (and by extension also NA-Star)
The automation problem at the fulfillment center that was blocking orders from shipping out **has been resolved and the pending orders are now ready to get shipped out. **
The remaining (about half) of NA-Galaxy orders are expected to get packed and shipped today and tomorrow, then NA-Star will follow immediately thereafter.
Apologies for the inconvenience... The short story is that the fulfillment center changed an automated order import processing rule so that every single order submitted was assigned a custom shipping box that was supposed to be reserved for only W2HE orders. This meant that even orders for just a wrist rest were set to ship in these giant boxes, and there weren't anywhere near enough of the boxes to fulfill all the orders. Due to the way their system works, there was no way to fix this problem in bulk and had to be done manually for every single order... The whole team spent all morning un-allocating the boxes from every single pending order and they're all good to go!
EU-Kracht
Still on track to open up address confirmations later this afternoon, I'll drop a ping here once it's available!
fervent elk
<@&1087774990285406258>
Address confirmations are open, go submit your orders to get fulfilled via the Wooting Hub! đ„ł
EU-Kracht-2:
Still on track to meet the given estimated delivery timeframes listed in the Hub. I'm expecting to open up address confirmations on Friday the 9th of June.
EU-Ster:
For any orders that have not yet confirmed their address, we'll be going through each of them to double check listed addresses early next week and these orders will get submitted for fulfillment. If you're holding off on the address confirmation because you won't be available to receive it yet (like if you're on vacation) please make sure to specifically place the order on hold via the Wooting Hub so that we don't ship it before you're ready.
fervent elk
<@&1105160339877789829>
You're now able to confirm your shipping address via the Wooting hub to release your order to get fulfilled!
There are still a large number of orders from EU-Kracht that have not yet been packed, those will get shipped out before EU-Kracht-2. I expect that the vast majority of EU-Kracht will get packed today, and the first orders from EU-Kracht-2 will get packed on Friday.
The remainder of EU-Kracht-2 is expected to get packed on Monday, which keeps us on track to open up the address confirmations for EU-Planeet on Tuesday the 13th!
fervent elk
<@&1093808998572097536>
The address confirmation system is open, you're now able to release your orders to get fulfilled!
There are about two dozen orders in EU-Planeet who have a wrist rest allocated to EU-Plakband. For these individuals, the automated system won't allow you to confirm your shipping address and release your order since EU-Plakband has not yet delivered to our warehouse.
We're pretty confident that we have enough "buffer stock" of wrist rests to cover these shipments and manually push them through. However, "pretty confident" isn't the same as "completely sure" and therefore we're going to err on the side of caution.
If you're affected by this situation, please reply to the address confirmation email saying so, and we will split the order apart to ship out the wrist rest separately later, without any additional shipping costs.
fervent elk
<@&1095671818041434132> and <@&1090989425103749171>
New batch update posted!
https://next.wooting.io/batch-updates
TLDR: production completed, quality control checks passed, freight shipments scheduled, we're on track! â
fervent elk
<@&1087775440682369126>
**Regretfully the shipment date has been pushed from Thursday the 22nd of June to Tuesday the 27th of June. **
The freight shipment for this batch is expected to deliver today delivered today, three days after the scheduled date. We did not receive any clear indication why the freight delivery date got pushed back. It will take a few business days for the bulk pallets to be broken down and prepared for individual shipments. Therefore, we will not be able to meet the delivery estimates previously listed in the Hub.
The dates shown in the Wooting Hub have been updated, and reflect the most accurate estimation available.
The moment the inventory is made available for shipments, we'll open up the address confirmation system, ping on discord, and send out mass emails.
edit: freight shipment is confirmed to have been delivered today.
NA-Planet
This freight shipment has arrived at Port in Los Angeles, and is on track to meet the expected shipment date, currently listed as the 29th of June.
NA-Coffee
This freight shipment may in fact deliver a few days ahead of schedule. Given the holiday weekend, we won't adjust the shipment date for these orders. Individual shipments are currently expected to start on the 6th of July.
fervent elk
Quick update for EU-Komeet and NA-Comet
Production did finish, quality control is scheduled to review the batch tomorrow the 23rd of June. They will create their report and submit it to us early next week.
The freight shipments have been booked, and the batch status will be updated to show them en route to our warehouse as soon as we receive the green light from QC!
fervent elk
<@&1095671586129977416> and <@&1094873639247163452>
Quality control has submitted their report and the result is....
Passed with flying colors! đ„ł
The freight shipments have been booked, and the keyboards are on their way to our fulfillment centers in the Netherlands and the US.
The most up to date estimation for the delivery to your front door can be found via the Wooting Hub:
https://hub.wooting.io/login
Quick note on batch allocations:
**In the EU - **
New orders for ISO keyboards are still being allocated to EU-Komeet, but this will sell out before the batch arrives to the warehouse, possibly in the next couple days. Thereafter, new orders will allocate to EU-Krater.
ANSI keyboards are currently being allocated into the next batch, EU-Krater, expected to arrive to our warehouse in mid-August.
**In the US - **
New orders are being allocated to NA-Planet, which is expected to ship to customers as early as the end of next week! However, this batch is about to sell out.
We're very close to getting keyboards in stock in the US, and only a few weeks behind in the EU! That said, the earlier you order your keyboard, the earlier you receive it.
Accessories:
If you see a batch on your order that isn't a keyboard batch, then your order is probably waiting on an accessory. These accessories are all scheduled to deliver to our warehouse in the first two weeks of July, including:
- ISO language keycaps
- Wrist rests
- Travel Cases
- Lube and Tool kits
- Switch packs
You can find the status of (most) of our products via the product status page:
https://next.wooting.io/product-status
fervent elk
<@&1087775440682369126>
Good morning! Start your day off right with an energy drink and an NA-Energy address confirmation.
Now available in your Wooting Hub!
https://hub.wooting.io/login
Please note, as per this post yesterday:
#đŠâbatch_updates message
If your NA-Energy order has a batch listed that isn't a keyboard batch, your order is likely to be waiting on an accessory to arrive to the warehouse. If this is the case, you will not be able to confirm your address via the automated system until the accessory is delivered to the warehouse.
If you don't want to wait a week or two for that, you can reply to the "Your order is ready to ship" email requesting that we cancel+refund the offending accessory and release the remainder of your order to get fulfilled. You can then place a new order for the accessory + shipping costs which will ship automatically as soon as it is in stock.
fervent elk
<@&1093809524953075712>
Your time has come! Address confirmations are now open! đ„ł Log into the Wooting Hub and release your order to get queued for shipment!
https://hub.wooting.io/login
Please be aware that this is a pretty big batch, so expect it to take at least a day or two for the orders to get packed and shipped.
Additionally, considering the Independence Day weekend, expect that most orders probably won't get picked up by the various parcel carriers until after the holiday. The Wooting Hub does not take holidays into account, so your estimated delivery date may be a little off.
To further complicate matters, there is talk of a nationwide teamster strike for UPS. This may also impact shipping times.
With each of these caveats, considerations, and complications, we appreciate your patience in receiving your order. Rest assured, it will deliver to you as soon as possible! Should you have any concerns about your shipment, don't hesitate to reach out to our customer service via the Contact Us button on the Wooting Hub.
fervent elk
<@&1095671818041434132>
The newest batch of Full-Sized W2HE's are at the warehouse and available for individual shipments! â
The address confirmation system is open, you can confirm your address via the Wooting Hub or in response to the email you (are about to) receive!
https://hub.wooting.io
Quick note on the accessories:
**Most of the orders in EU-Koffie have accessories allocated from previous batches that are already at the warehouse and ready to go. **
If you ordered your W2HE in the last three weeks or so, you may have been assigned a later accessory batch.
These later accessories are expected to be made available for shipments this week, but only the wrist rests are ready so far. The Lube+Tool kits as well as some of the ISO-language keycaps aren't checked in yet.
I listed these accessories as delivered in our system so that nothing blocks you from confirming your address, but your order might not ship out until the end of this week.
fervent elk
<@&1090989425103749171>
I regret to inform you that shipments for this batch won't start today. Updated expectation is that **shipments can start on Monday, the 10th of July. **
The keyboards are in stock and ready to go, but the fulfillment center incorrectly implemented the updated packaging rules. This will result in packages getting packed in polybags instead of boxes. While the 60HE product packaging is designed to be safely shipped in a bubble mailer or a polybag, the W2HE is not.
We understand it's frustrating that this wasn't ready to go in time for the shipments to start, our apologies for that. That said, we believe it's better to postpone shipments to ensure that they get delivered in pristine condition, rather than have customers receive packages that get abused by the parcel carrier and arrive damaged.
fervent elk
<@&1090989425103749171>
We don't have to wait until Monday after-all! Address confirmations are open, we're ready to rock and roll! đ€
The packaging rule fix was completed by the fulfillment center's IT team late yesterday and the test shipment got correctly packed in a box overnight.
There's one exception to NA-Coffee orders being ready to ship:
- If your order number is greater than US57502H
AND - You purchased a full sized black wrist rest
Then you got allocated a wrist rest from NA-Tape that is expected to arrive at our warehouse at the end of next week. If this applies to you, the system won't allow you to confirm your address quite yet.
Upon email request (social@wooting.io) , we can cancel and refund the wrist rest portion of your order, allowing the rest to ship. Then if you like, you can repurchase it from the store to ship separately once the stock delivers.
One last note... There are 20 keyboards in NA-Coffee that are yet to be allocated to any orders. If you've been on the fence about buying one, now's your chance to purchase and get it shipped practically immediately. Next batch to get allocations will be NA-Mint, delivering to our warehouse mid-September.
fervent elk
<@&1095671586129977416>
The keyboards are ready, the accessories are ready, the fulfillment center is ready, are you ready?
Go confirm that your shipping address is accurate via the Wooting Hub and release your order to get shipped out!
Please note that it will take several days for all these orders to get packed, up to and including early next week. The fulfillment center likes to start with the orders that deliver nearby followed by orders that deliver further and further away.
More info on the fulfillment process:
https://help.wooting.io/en/article/my-pre-order-is-ready-to-ship-now-what-dv3n68/
fervent elk
Update on Switch packs!
L45s and L60s, both 12pack and 70pack
In the US, the switches have arrived at the warehouse and are ready for individual shipments! You don't need to confirm your address for these orders, they will ship out automatically.
In the EU, the switches have arrived at the warehouse but have not yet been made available for individual shipments. We expect these to be made ready on Monday or Tuesday of next week, and once the majority of EU-Komeet orders are out the door, we'll submit the switch packs to get fulfilled.
fervent elk
The Nuts and Bolts
UwU Operational Update (with dates!)
<@&1093254032736391289> <@&1093254379697610902>
Last night an update video was posted to communicate that there has been a delay 
and to share the details about why. If you've not seen it, you can watch it here:
https://wooting.io/post/mass-production-delayed-dvt-what-to-expect
Today we've put together a batch update post that outlines the remaining steps in the process, including the dates when we expect the achieve each of the remaining milestones:
- Manufacturer ready date
- Delivery to warehouse
- Last-mile shipments starting
fervent elk
Batch Updates Galore!
I've posted batch updates for all of the upcoming batches of 60HEs and W2HEs for both the EU and US! đ
Wooting Two HE - EU
https://wooting.io/batch-updates?batch=EU-Munt
<@&1117710582515245116> <@&1129032748112289812>
Wooting Two HE - US
https://wooting.io/batch-updates?batch=NA-Mint
<@&1117710807434805251> <@&1129032780400037948>
Wooting 60HE - EU
https://wooting.io/batch-updates?batch=EU-Krater
<@&1113979042576740425> <@&1113977008926502953> <@&1121320046053040191> <@&1127506037696643174> <@&1127506402378788885>
Wooting 60HE - US
https://wooting.io/batch-updates?batch=NA-Crater
<@&1094873639247163452> <@&1113979242112372777> <@&1121320226202599554> <@&1127506208996216963> <@&1127506600303800330>
fervent elk
<@&1094873639247163452>
The keyboards are at the fulfillment center and are being made available for individual shipments!
That means that we're ready to open up address confirmations and get your order out the door!
Log into the Wooting Hub and click the yellow button:
https://hub.wooting.io/login
Question: "I just placed my order a week or two ago, why do I need to confirm my shipping address??"
Answer: A few reasons, namely -
- Double checking your shipping address means you've got a chance to spot any typos or autofill errors
- If you're on vacation then you can place the order on hold
- The fulfillment center is staffed with real people who can only pack so many orders at once, so customers within the same batch who are engaged with our community can get their order shipped first
As a reminder, if you don't confirm your shipping address and don't place your order on hold, then we'll ship it automatically a week or so later.
fervent elk
New batch update posted for <@&1117710582515245116> and <@&1117710807434805251>
Production was successfully completed and the quality assurance checks were approved! The keyboards are en route to the US and EU fulfillment centers via their respective freight shipments. Last-mile shipments to your front door are expected to start:
EU-Munt: 24th of August
NA-Mint: 12th of September
https://wooting.io/batch-updates?batch=NA-Mint
We expect to achieve the estimated delivery dates that are listed in your Wooting Hub.
https://hub.wooting.io/login
fervent elk
<@&1113979042576740425>
The keyboards are ready to ship, and the address confirmations are open!
Please double check that we've got your address correct via the Wooting Hub, and then submit your order to get fulfilled!
Couple notes regarding accessories and... new products!!
- Alumaze60
- Coiled cables
- PC plate (ANSI only)
Releasing (for preorder) this week! Want to upgrade? Don't submit your order to get fulfilled quite yet!
Once the new products are available on the storefront, you'll be able to add them to your current order via the Wooting Hub.
Some restrictions to the Hub where automated upgrades aren't possible...
- Weight limits: up to 5kg in US and EU, up to 2kg internationally
- Tax implications: Canadian and UK orders cannot upgrade, and Hub can only show (and charge) tax-inclusive prices.
Our intention is offer manual order edits via email for customers who want to add these new products.
However, we expect a big rush of requests and limited stock. To secure your spot in the batch, please place a separate order for the accessories you want. That way we can combine the separate orders and refund the excess shipping.
Quite note for batches on deck:
- EU-Munt is at the warehouse, shipments start Thursday the 24th.
- EU-Asteroide is getting checked in, shipments start Monday the 28th.
- NA-Crater: delivering to the warehouse on the 23rd, shipments start the 28th.
- NA-Mint: on its way, shipments planned to start the 12th of September.
fervent elk
<@&1121320226202599554> and <@&1121320046053040191>
The keyboards have completed the manufacturing process, passed quality control testing, and the freight shipments have been initiated!
In the EU, they are expected to arrive to our warehouse in time to start shipments on the 12th of September.
In the US, they are expected to arrive to our warehouse in time to start shipments on the 23rd of September.
https://wooting.io/batch-updates?batch=NA-Nebula
The batch update linked here isn't published yet, but it says the same that I've posted here in Discord. There's a few other changes staged for publishing that are waiting on the Alumaze, Detachable Cable, and Polycarbonate Plate launching later today... đ
fervent elk
<@&1117710582515245116>
Good morning fellow full-sized keyboard lovers, your time to shine is now!
The keyboards are ready at the warehouse, and the warehouse is ready to rock and roll.
Confirm that we've got your shipping address correct via the Wooting Hub, and release your order to get fulfilled!
Did you make use of the UPGRADE_ORDER discount code to add one of the new accessories to your order? If so - please don't confirm your shipping address until after our team has gotten a chance to combine the two orders and ensure they ship as one package!
fervent elk
<@&1113979242112372777> and <@&1113977008926502953>
The keyboards from your batch are ready to ship, and the address confirmations are open!
Log into the Wooting Hub to confirm your shipping address and release your order to get fulfilled.
Don't want to create an account? You'll receive an email informing you that your order is ready to ship, simply respond to that with your full shipping address and we'll push the order through.
If you've purchased one of the new accessories (Alumaze60, detachable cable, or PC plate) using the UPGRADE_ORDER code, please don't submit your keyboard order for fulfillment just yet.
The accessories are not at the warehouse. If you submit your keyboard order to get shipped without them, we'll need to invoice for additional shipping costs to send a second shipment later.
Our team will be combing the upgrade order to ensure they ship as one over the course of the week. Note that these accessories won't be ready to ship until the end of September/start of October.
Note for EU-Asteroide:
This batch is the largest Wooting has ever shipped at once... It also includes all of (what used to be) NA-Asteroid that was diverted to the EU in order to balance pre-order wait times. **Be aware that it will take all week for these orders to ship. **
Additionally, not all of the shipments from last week have been sent. Therefore we'll be queuing orders from EU-Asteroide to get submitted for fulfillment, but won't actually submit them until tomorrow morning.
fervent elk
Quick little mini-update for shipments this week:
Both our US fulfillment center and our NL fulfillment center took longer than expected to fulfill orders, each for different reasons.
NA-Crater
There was some confusion with respect to making the keyboards available for individual shipments, which caused a significant chunk of the batch to not get shipped within the day or two that it typically takes. This has been resolved.
**The remaining orders yet to get packed are expected to be completed today. **
Please note, it's likely that shipments packed today won't get picked up by the parcel carrier until Tuesday the 5th of September given the Labor Day holiday.
EU-Krater, EU-Munt, and EU-Asteroide
Our fulfillment center struggled to process the sheer volume of orders submitted to them. This is not to say that Wooting has "outgrown" the capacity of the fulfillment center, rather that Wooting failed to provide the fulfillment center with an advanced notification of the massive quantity of orders getting submitted these last two weeks.
It's simple enough to say "all of the pallets of keyboards coming in will get shipped right back out again as orders." The reality is that the individuals responsible for receiving bulk shipments from suppliers are not the same individuals responsible for scheduling employees to perform warehouse tasks. To improve the communication for future batches, we've put together a dashboard that allows us to easily provide order submission volume expectations to our fulfillment center so that they can be staffed appropriately.
Despite being taken by surprise, our EU fulfillment center has managed to pack and ship the overwhelming majority of orders in these batches. There are still a fair number of orders for them to work through, but most of them will be completed today and the last few stragglers will get shipped out next week.
fervent elk
News for upcoming batches of 60HE and W2HE!
There's a few things to cover in this update: some good news, some less than good news.
Looking for an UwU update? Manufacturing is expected to finish today and quality control checks get completed tomorrow. We won't have any updates to share until Quality Assurance submits their report next week.
Starting with the bad news...
<@&1117710807434805251> shipment date pushed to the 18th of September.
Based on the most recent freight shipment tracking details available, it won't meet the previously estimated shipment date of the 12th of September. The keyboards are expected to deliver to the warehouse on the 14th, and then need to be made available for individual shipments. Dates on the Wooting Hub have been updated.
<@&1121320226202599554> has been randomly selected for X-ray screening by customs.
But the estimated shipment date hasn't changed! The screening is expected to take an extra 3-5 days, but the entire freight shipment was running a week ahead of schedule. At this point in time, we expect to be able to start shipping orders on the 26th of September. This is the date that was previously listed in our system and the Wooting Hub, but I did just notice that the batch update page erroneously stated shipments would start Saturday the 23rd of September.
Now onto the good news...
<@&1121320046053040191> is at the warehouse and ready to!
Go confirm your shipping address via the Wooting hub to release your order to get fulfilled!
https://hub.wooting.io/login
Please note that while we're starting shipments for this batch almost a week early, this batch is the largest to date - larger even than the combined EU-Asteroide/NA-Asteroid from last week. This time, our fulfillment center knows to expect the huge volume of shipments getting submitted, and is prepared from a staffing perspective. Even still, it'll take several days to get these orders fulfilled, especially for orders shipping to far away lands.
We're getting closer and closer to being fully caught up on preorders. As of the time of writing, new orders for ISO keyboards are still getting allocated to EU-Nevel! Though I expect these to be sold out within an hour or two of this getting posted...
The next batch of 60HEs in the EU, EU-Zon, is expected to start shipments on the 26th of September. Less than three weeks away!
fervent elk
<@&1121315626498134047> and <@&1121315366547759205>
For the incoming batch of Take Control keycaps... Regretfully the ready dates listed in our system were not accurate. When we set up the batch a few months ago, we listed that they would be ready at the warehouse around the start of September.
In an unfortunate oversight, this was never updated once the manufacturing was completed and the freight shipment initiated.
The correct date when these keycaps will be ready at our warehouse is Monday, the 2nd of October.
fervent elk
<@&1117710807434805251>
We're ready to start shipping out the newest batch of Wooting Two HE's! To release your order to get fulfilled, please confirm your shipping address via the Wooting Hub. This quick double-check is to ensure no typos or weird autofills.
If you don't confirm your shipping address via the hub, it'll ship out automatically in a week or two. Not yet ready to receive it? Make sure to place your order on hold via the Hub.
fervent elk
<@&1121315626498134047> and <@&1121315366547759205>
For the incoming batch of ...
<@&1121315626498134047> and <@&1121315366547759205>
These Take Control keycaps are now ready at both fulfillment centers and available for individual shipments!
It's been a date-estimation rollercoaster for these keycaps, we appreciate your patience and understanding. Two weeks ago we pushed back the delivery date with enough of a buffer to be absolutely sure that no possible hiccups would cause another delay. Thankfully, no further complications arose, and we can pull forward the date that shipments can start today! đž
fervent elk
<@&1093254032736391289> and <@&1093254379697610902>
New batch update has been posted, along with a new update video!
https://youtu.be/VoLUs2_bsKU
https://wooting.io/batch-updates?batch=EU-Schatje
There have been a couple last-minute hiccups, specifically for the brass case and the air freight shipment to the EU. Please watch and read carefully!
Shipments for each batch will start:
EU-Schatje (air freight): Tuesday, the 3rd of October
EU-Schatje (sea freight): Tuesday, the 24th of October.
EU-Schatje with EU-Brons: Thursday, the 5th of October.
NA-Cutiepie (air freight): Monday, the 25th of September.
NA-Cutiepie (sea freight): Tuesday, the 10th of October.
NA-Cutiepie with NA-Brass: Tuesday, the 3rd of October.
fervent elk
Update on 60HE batches arriving soon
In the US:
<@&1121320226202599554> - shipments start 26th of September
Just arrived to the warehouse, getting made ready for individual shipments.
<@&1127506208996216963> - shipments start 10th of October
On their way to the warehouse, on time.
<@&1127506600303800330> - shipments start 25th of October
Just passed quality control, freight shipment next
<@&1154358418870644786> - shipments start 31st of October
Finishes production next week!
https://wooting.io/batch-updates?batch=NA-Nebula
In the EU:
<@&1127506037696643174> - shipments start 3rd of October
Air freight shipment delayed by about a week due to freight market chaos resulting from Azerbaijan/Armenia conflict.
<@&1127506402378788885> - shipments start 17th of October
Keyboards passed quality control and are getting picked up next week. Freight shipment time estimate was increased due to geopolitical uncertainties.
<@&1154358384271818834> - shipments start 31st of October
Production finishes next week!
fervent elk
Updates on upcoming accessories!
Batch updates galore, for all of the upcoming products! Here you'll find the most up to date information including shipping expectations.
Alumaze60
We've decided to add case foam to all of the cases. This will take a few weeks to finish. Details in the Batch Updates page and the new video on Youtube.
<@&1143642067667525674> <@&1146468073839284448> <@&1143642522552385668> <@&1146468333491863642>
https://wooting.io/batch-updates?batch=EU-Doolhof
https://www.youtube.com/watch?v=y8xR6E0M0GI
Detachable Cables
Production about to finish, then quality control, followed by freight shipments. New colors anyone???
<@&1143643934522875984> <@&1148534394567524394> <@&1143644253935915149> @NA-Rotation
https://wooting.io/batch-updates?batch=EU-Draai
PC Plates
Porduction has finished, quality control tests were passed, and freight shipments have been initiated! Coming in hot!
<@&1143639826957086812> <@&1143640065122246687>
fervent elk
<@&1093254379697610902> (with air freight)
OwO! Eeeep! Aftew sooo many wittle nights fuww of wonder-wonder, youw big UwU moment is finawwy hewe, nyaa~! The supew kawaii UwU keypads have made it to ouw US fulfillment centew and awe weady to stawt theiw adowable jouwney to you, teehee! đ«¶
The addwess confiwrmation system is aww open-nyaa! Pwease wog in to the Wooting Hub to release youw owdew and wet the cute fulfillment begin, UwU! đž đ
(UwU translation powered by ChatGPT)
fervent elk
<@&1121320226202599554>
Your keyboards arrived to the warehouse and have been made available for individual shipments! It is now possible to confirm your shipping address to release your order to get fulfilled.
Please note: We'll be queuing the orders from NA-Nebula for fulfillment today, but won't submit these orders until either late tonight or early tomorrow morning, to allow the fulfillment center to first pack and ship the UwU orders that were confirmed yesterday.
As always, if you don't wish to create an account on the Wooting Hub to get your order shipped, you can either respond to the email with your shipping address confirmation directly, or simply wait 7-14 days for the order to get automatically shipped.
fervent elk
A quick ping-less update for EU-Schatje:
The UwUs have landed in the Netherlands and are currently undergoing custom's clearance. Once complete, they will be trucked to our fulfillment center.
We've been in close communication with our fulfillment center to expedite the receiving of the UwU pallets, to ensure that they are ready for shipments as soon as possible.
We expect to be able to start sending shipments on the 3rd of October, as was communicated last week.
Even better news, the brass cases from EU-Brons have already delivered to the fulfillment center and will also be ready to go at the same time as the UwUs!
fervent elk
<@&1093254032736391289> (with airie-wairie freight)
Oh my goshies~! (â§âĄâŠ) âš
Aftew sooo many moon-moons of wait-waiting, and even dodgy-wodging a big meanie war, the UwU's have made their grand entrance to the fulfillment center~! (â ââąâÏââąâ â)â
Pwease hop onto the Wooting Hub-a-dub-dub and boop your adwess! Release that order and let's get this UwU party started! đđ
Let's gooo~! UwU 
(UwU translation provided by ChatGPT)
fervent elk
NA-Cutiepie with air freight and the brass case (NA-Brass)
The brass cases were received last night and made available for shipments! You can now release your order via the Wooting Hub.
Not going to tag all of NA-Cutiepie again for this, and NA-Brass doesn't have a discord role, but emails will be sent out to applicable individuals.
fervent elk
<@&1127506037696643174>
It's not just UwUs getting their chance to shine today! The newest batch of 60HEs has arrived in Europe, and the fulfillment center has made them available for individual shipments.
Submit your order to get fulfilled by confirming your shipping address via the Wooting Hub!
Once submitted, it may take a day or two longer than normal to get packed and shipped. Between this batch and the UwUs going out the door, the fulfillment center has their hands full! Thanks for your patience!
fervent elk
Accessories have landed!
The polycarbonate plates are ready to ship out to customers in both the EU and the US!
<@&1143639826957086812> <@&1143640065122246687>
The detachable cables have also arrived and been made ready for shipments in the EU!
<@&1143643934522875984>
Please note, if your order contains one of these new accessories as well as a product that delivers to our warehouse at a later time, such as an Alumaze or a 60HE from a later batch, then you won't be able to confirm your shipping address and release your order until all the items are ready.
Otherwise, if your order is just for one of the above products, or the rest of your order is already ready at the warehouse, go confirm your shipping address via the Wooting Hub and release your order for shipment!
fervent elk
Upcoming batches for current and new products
New batch update was posted that encompasses just about every single upcoming batch across all of our keyboards and new accessories. For good measure and quick reference, I'll include the details here also:
60HE
NA-Nebula:Â currently shipping.
NA-Sun: shipments start 10th of October.
NA-Sunbeam: shipments start the 25th of October.
NA-Pancake: shipments start the 17th of November.
NA-Syrup: shipments start the 5th of December.
EU-Zon:Â currently shipping.
EU-Zonnestraal: shipments start the 17th of October.
EU-Pannenkoek: shipments start the 26th of October.
EU-Leeuw: shipments start the 14th of November.
EU-Leeuwin: shipments start the 16th of November.
EU-Poedersuiker: shipments start the 21st of November.
EU-Siroop: shipments start the 23rd of November.
W2HE
NA-House: shipments start the 22nd of October.
NA-Tiger: shipments start the 14th of December.
EU-Huis: shipments start the 17th of October.
EU-Tijger: shipments start the 14th of December.
UwU
NA-Cutiepie (air freight): currently shipping.
NA-Cutiepie (sea freight): shipments start the 12th of October.
NA-Brass: currently shipping.
NA-Pebble: shipments start the 4th of January.
EU-Schatje (air freight): currently shipping.
EU-Schatje (sea freight): shipments start the 24th of October.
EU-Brons:Â currently shipping.
EU-Steentje: shipments start the 28th of November.
Alumaze60
NA-Maze:Â shipments start the 26th of October.
NA-Maze-B2: shipments start the 31st of October.
EU-Doolhof: shipments start the 26th of October.
EU-Doolhof-B2: shipments start the 31st of October.
Detachable Cables
NA-Turn: shipments start the 12th of October.
NA-Rotation: shipments start the 26th of October.
EU-Draai: currently shipping.
EU-Rotatie: shipments start the 17th of October.
Polycarbonate plates
NA-Plate: currently shipping.
NA-Plate-2:Â shipments start the 8th of November.
EU-Plaat: currently shipping.
EU-Plaat-2:Â shipments start the 8th of November.
Switches
NA-Liquorice: shipments start the 23rd of October.
NA-Cow: shipments start the 26th of October.
EU-Drop: shipments start 12th of October.
EU-Koe: shipments start: the 18th of October.
loud estuary
<@&1127506208996216963>
Your time has come!.. to confirm your address.
Cause we're shipping Y'alls orders now! Submit your order to get fulfilled by confirming your shipping address via the Wooting Hub!
Once submitted, it may take a day or two longer than normal to get packed and shipped. Between this batch and the UwUs going out the door, the fulfillment center has their hands full! Thanks for your patience!
queen rampart
## Upcoming batches for current and new products
New batch update was posted th...
To help clarify to our friends in China, I've created added a batch. If you do not know what it's about, you can ignore this update.
60HE
CN-Siroop: shipments start: 25th of October
fervent elk
Quick update on a couple accessories:
NA-Turn (detachable cables)
This shipment was randomly selected for additional customs inspections and as not yet delivered to our warehouse. We expect to receive the items in time to start shipments on **Thursday, the 19th of October. **
EU-Drop and EU-Koe (switches)
The newest batch of switches have been manufactured and are pending QC checks. These are expected to start shipping to customers starting **Thursday, the 26th of October. **
We had expected these to be ready earlier, but we've asked for additional inspection and confirmation to ensure that they meet our quality standards.
fervent elk
60HEs?! W2HEs?! Yes and yes!
<@&1127506402378788885> and <@&1129032748112289812>
Starting the address confirmations a day early for these two batches! Log into the Wooting Hub to double check your shipping address and get your order queued for fulfillment.
Don't want to create an account? You can respond directly to the email you'll receive and our team will push your order to get fulfilled. If you neither submit your order nor respond to the email, your order will automatically ship out 7-14 days from now, when it's convenient from a logistics point of view.
We've been in close contact with our fulfillment center to ensure that they are ready to receive this massive influx of orders. We are cautiously optimistic that these two batches can get fully shipped out within a couple days, but we kindly request your patience if it does end up taking all week to get the orders packed.
Some of the orders in these two batches have accessories included that are not yet at the warehouse. If your order is one, you'll see exactly which product the order is waiting for in the Wooting Hub. This would be the case for all Alumaze60s, switch pack orders, as well as a few orders with with white ISO-UK keycaps assigned to EU-Vogel-C.
Final note: if you confirmed your address prior to this message getting posted, please double check to make sure that your order is queued. We've implemented some fancy new automations in the backend and I want to be sure that it doesn't "un-queue" anyone's orders unintentionally if they confirmed mid-execution.
fervent elk
Quick update on a couple accessories:
### NA-Turn (detachable cables)
This shi...
NA-Turn
The Detachable Cables have arrived at our US fulfillment center and are ready for shipments!
EU-Drop
The 70 packs of L45s have arrived to our EU fulfillment center and are ready for shipments!
Emails are going out for individuals to confirm their shipping address and get these orders shipped! đ„ł
EU-Rotatie
The additional batch of Black/Grey detachable cables in the EU were not manufactured according to the original schedule provided by the factory. The updated manufacturer ready date is the 25th of October, after which quality control checks will be completed and the cables will be air freighted to our EU fulfillment center.
Shipments can start: 15th of November
It's possible that these can get received and prepared a little earlier than listed. If that happens, we'll be sure to update the dates.
fervent elk
<@&1129032780400037948>
At the warehouse and ready to ship! Address confirmations are enabled, you can now double check your shipping address via the Wooting Hub and release your order to get shipped!
Don't want to make an account? You've received an email to which you can reply with your full shipping address and our team will push your order through. Don't do either? We'll submit your order automatically in about a week.
fervent elk
<@&1093254032736391289> (sea freight)
The UwUs have delivered to our warehouse and made available!
You are now also able to confirm your shipping address via the Wooting Hub and get your new UwU shipped your way!
Same deal as above: don't want to make an account on the hub? Reply to the email with your shipping address to get your order queued. Don't do either? Your order will get shipped automatically once the fulfillment center works through their current backlog. (7 to 14 days from now)
fervent elk
In stock? Can it be??
A general update for all Wooting keyboards.
The demand for Wooting keyboards has consistently exceeded supply, a truism ever since the original 60HE Founder's Campaign. Despite scaling production as fast as possible, we have been limited by a number of different bottlenecks over the last two years. Try as we may, we simply could not produce enough keyboards to match the ever-growing interest from gamers across the world.
...until now!
At the time of writing, all layouts/variations of the fullsized Wooting Two HE and the Wooting UwU are in stock in both the US and the EU fulfillment centers, ready for immediate* shipment!
*immediate shipment still requires a couple business days to get packed and shipped, especially with the EU fulfillment center.
But what about the 60HE, you ask?
We have received to our fulfillment centers a tremendous number of 60HEs over the last few weeks.
In the US, NA-Sunbeam has delivered to the warehouse and contains enough keyboards to fulfill every single outstanding preorder. This batch will start shipments tomorrow, and from then there will be stock readily available for at least a couple weeks.
In the EU, there are enough ISO layout keyboards at the warehouse to ship all current preorders and have a good amount of stock left over. That's very close to being true for ANSI layout keyboards as well, but not quite.
That said, with the sheer quantity of pre-orders ready to get shipped, we are limited by the capacity of our EU fulfillment center to get them out the door. We're working closely with our them to get as many shipments sent out as quickly as possible, but it will take some time.
How long will in-stock last?
Tough question to answer, but an important one. Based on current sales rates and the schedule for freight deliveries to our warehouse, we should be able to maintain in-stock for the foreseeable future. However, it's difficult to predict how being "in-stock" will impact the sales rate. How many people are sitting on the sidelines, avoiding the pre-order process, who are now ready to join the team? The short answer is: we don't know how many exactly, but we know it's not zero.
Therefore, it remains true that the sooner you place an order, the sooner you receive it. Once any given batch sells out, new orders will fill into the next batch. If that batch has not yet been delivered to the warehouse, then the system will seamlessly transition into a (short) back-order status.
fervent elk
<@&1127506600303800330>
Address confirmation system is open! Visit the Wooting Hub to double check your shipping address and get your order queued for fulfillment.
60HEs are now in-stock in the US!
Before the website reflects that, we're going to ship out the current preorders. People who confirm their address via the Hub go first, then tomorrow we'll be bulk submitting the rest.
By Thursday, the website will reflect the keyboards being in stock.
But for how long?
After closer review of stock levels, forecasts, and expectations, there are not enough keyboards to stay in stock through the next freight delivery.
**We currently expect the 60HE to go back into a (short) backorder status about 10 days from today. **
When that happens, the next freight shipment to deliver will be NA-Pancake. This is expected to be ready at the warehouse on the 28th of November.
However, by the time that arrives, we'll be well into the chaos that is the holiday season shipping in the US.
It is reasonable to expect that any one of the following steps can experience a delay: at port, at customs, trucking to the warehouse, at the warehouse, during packing, getting picked up by the carrier, and during the last-mile delivery.
**TL:DR - If you haven't yet placed an order and want to be absolutely sure that you get your new 60HE by Christmas, don't sleep on buying it while it's in-stock now! **
fervent elk
Who's ready for breakfast?!
<@&1154358384271818834> is at the warehouse, and ready to get shipped.
Please double check your shipping address is correct via the Wooting Hub, and get your order queued for fulfillment.
There are currently still a large number of orders from Zonnestraal and the sea freight from Schatje that were submitted to get fulfilled the other day but have not yet been packed and shipped. We'll hold off on submitting Pannenkoek orders for fulfillment until tomorrow, but want to get a head-start on address confirmations and getting them queued.
fervent elk
Switches: quality control, batch allocations, new SKUs??
If you have an order for a switch pack that hasn't yet shipped, you've received an email giving you a heads up on the status of your order: the switch packs aren't ready to ship yet.
Here's the rundown of what happened:
- We received feedback from our community that some switches were not completely smooth during the full distance of the keypress. At times, they would "jump" or "skip," particularly when the key is pressed from the corner or while also pushing sideways.
- A root cause investigation was completed, and we determined that (unapproved) changes were made to the switch mold that negatively affected quality for a small (but significant) percentage of switches.
- This issue was most present in the 70pack of L45 switches, and an emergency production was run to fix it: EU-Drop.
- After careful review, we determined that the best course of action was to quarantine and destroy all of the switch packs currently at both fulfillment centers, and produce replacement switches using a new SKU. This makes for a clean break and ensures we only ship the highest quality products. These are batches NA-Replacement and EU-Vervanging.
- There was an additional batch of switches getting ready to be manufactured, EU-Koe and NA-Cow, that got delayed while the investigation was ongoing, but have since been wrapped into the next large switch pack batch.
The decision to quarantine all switch packs caused confusion.
The old switch packs getting quarantined happened while the fulfillment centers were actively working on fulfilling orders. This caused a bit of a mess that needed to get cleaned up and resulted in some orders getting submitted to get fulfilled even though there were not switch packs available with which to fulfill them.
This has since been cleaned up.
All switch packs in individual orders have been reassigned to the new SKU and have been reallocated to the earliest delivering switch packs.
For the orders with 70packs of L45s, that were originally allocated to EU-Drop, have also been assigned the new SKU but have maintained the EU-Drop batch allocation. These switches are at the warehouse. However, we need the fulfillment center to swap these packs from the old SKU: SW1-LKR-L45-70P to the new SKU: SW2-LKR-L45-70P
Once the EU fulfillment center swaps the SKUs, the batch will again be listed as delivered and you will receive a notification email that you can (again...) confirm your shipping address and submit your order to get fulfilled.
New orders for switches are now possible.
Now that we have reassigned and reallocated all outstanding preorders, we can allow new orders to be placed.
Shipments start:
EU-Drop: ASAP
EU-Vervanging: 21st of November
EU-Koe: 27th of November
EU-Snoepje: 28th of November
EU-Drop-2: 30th of Novemberâ
NA-Replacement: 27th of November
NA-Cow: 28th of November
NA-Liquorice-2: 30th of Novemberâ
fervent elk
Alumaze60 first shipments starting! đ€©
<@&1143642522552385668>
In the US, the cases have arrived at the warehouse and have been made ready for individual shipments.
You can confirm your shipping address and submit your order to get fulfilled via the Wooting Hub.
<@&1143642067667525674>
In the EU, they cases are not yet ready for individual shipments. During import, Dutch customs had a question related to the HS code. The question was answered to their satisfaction, but meant that the cases didn't get delivered to the fulfillment center until today. It typically takes a couple business days for products to be made ready for individual shipments. We've reached out to the fulfillment center for them to prioritize this new product.
I've adjusted the expected shipment date to next week Tuesday, the 31st of October. Should they be made available prior to then, I'll list them as delivered in our backend and notify via email and discord.
fervent elk
The switches for EU-Drop have been converted to the new SKU and are ready to get packed and shipped.
The batch has been listed as delivered, and the address confirmation email has been sent out to orders for which all of the items in their order are ready to go.
Once your confirm your shipping address (perhaps for the third time... sorry about that) then your order will get queued to get fulfilled.
In the EU, we will not be submitting additional orders to get fulfilled until Tuesday the 31st of October, as the fulfillment center has a substantial backlog of orders to work through. We appreciate your patience and understanding in this matter.
fervent elk
EU-Doolhof has not yet been made ready for individual shipments.
Moreover, our EU fulfillment center is still not caught up on the backlog of already-submitted orders, though they have made huge progress.
They need another full day to get through the backlog, but expect to be caught up by tomorrow night.
(Note, it often takes 1 extra business day for a "packed" order to get shipped, and another business day or two for a shipped order's tracking link to start working.)
**Thursday morning, all of the currently queued orders will be submitted for fulfillment. By then the Alumaze60 will also have been made ready for individual shipments, and we'll begin queuing those orders. **
Thank you for your patience. Especially if your order was one of those that still hadn't been packed a week (or more) after getting submitted. We know this can be a frustrating experience, especially when at the same time as our fulfillment center being backlogged, so too is our customer service. Rest assured, all orders will get shipped, and all tickets will get resolved, even if it takes a little longer than expected. â€ïž
fervent elk
Alumaze60 in stock in US and arrived in EU!
In the US, NA-Maze orders have shipped out to customers and the Alumaze is currently in stock.
There aren't many left from this first batch though, by the time we launch the 60HE Module, we expect all colors to have sold out. Next batch won't be at our fulfillment center for several weeks, at which point we'll be right in the middle of holiday-season shipping craziness. Expect that the second batch of Alumaze won't start shipping until after Christmas.
In the EU, <@&1143642067667525674> orders can now queue for fulfillment!
We want to make sure to first ship out the current preorders before listing the Alumaze as in stock. Just like in the US, this first batch is almost sold out, with orders for the Concrete Gray already getting allocated to the next batch, EU-Geluk. It is unlikely for those to be ready to ship until after Christmas.
Submit your order to get fulfilled by heading over to the Wooting Hub and double checking your shipping address!
A note on EU order fulfillment times:
The past few weeks have seen more orders packed and shipped by our EU fulfillment center than ever before. Something about catching up on 60HE preorders, new product launches, W2HEs and UwUs in stock, etc... The pace at which order volumes increased took our fulfillment center by surprise, despite our best efforts to warn them that it was coming.
This caused them to get backlogged and highlighted a weakness in their highly automated system: orders are not fulfilled based on how long ago they were submitted, but instead based on:
- the number of items
- the type of items
- the shipping method
- the shipping destination
In their system design, they incorrectly assumed that all orders would get packed within a couple days.
By constantly hammering them with new orders to get fulfilled, a small number of orders kept getting pushed to the back of the queue, causing them to not get fulfilled for weeks. If this happened to you, our sincerest apologies!
Now that we understand the problem, we can improve it. We've adjusted our order submission process to account for this reality, and our fulfillment center is hard at work making upgrades to their process automation to address this gap from their perspective. There's lots of different ways to chip away at this problem and make the fulfillment process smoother for everyone, and we're on it. 
A note on US order fulfillment times:
What the EU just experienced, is coming to the US. For a different reason, and unfortunately not one we can easily solve.
That's to say, now that we're in November, it's officially the Holiday Shipping Season in the US. Also known as logistics hell. Expect every step of the logistics process to be at (or above) capacity, with bottlenecks (and delays) left and right, and individuals taking shortcuts to keep up with the pressure.
Expect any combination of the following possibilities to delay your order getting delivered to you:
- Freight shipments unloading at the harbor or airport
- Customs checks for freight shipments
- Freight deliveries from port to warehouse
- Fulfillment center receiving freight shipments
- Fulfillment center preparing bulk freight for individual shipments
- Fulfillment center packaging and shipping orders
- Parcel carriers picking up parcels from the fulfillment center
- Post sorting at parcel distribution centers
- Handoffs from bulk parcel shipment companies to local postal services
- Local postal services or express services in their last mile deliveries
We will do our best to communicate any known delays for freight shipments and our fulfillment center as quickly as possible, keep an eye on #đŠâbatch_updates in Discord for the most up to date information. Please be patient with parcel carriers this holiday season, they've got their work cut out for them! Rest easy knowing that we will always make sure that you get what you paid for, even if it takes a little longer than hoped.
fervent elk
NA-Rotation and NA-Sheep have arrived at the US fulfillment center and are ready to get shipped out.
These batches are for Stealth Detachable Cables and for Take Control keycaps respectively. For the individuals whose orders were waiting on these accessories, the emails informing them that their order is ready to ship are being sent out.
The switches that are part of batch NA-Replacement also delivered to the fulfillment center, but have not yet been made ready for individual shipments. We expect these to be made ready some time this week, and will provide an update at that time.
fervent elk
Delivery estimate system has been upgraded!
TL:DR
More accurate but less precise.
The details:
The Wooting Hub provides a delivery estimate for your specific order. The previous version did "okay" to provide a ballpark guess, but it had significant technical limitations and a few quirks that lately have caused quite a bit of frustration.
The new system has improved logic that better reflects reality, is easier to tweak based on current conditions, and is better at handling multi-day queues. (No more delaying "shifting" at midnight every day!)
- It now considers which fulfillment center is being used
- Added in dynamic buffers for
QueuedandReady to Packstatuses that will get "absorbed" each new day - Added peak-season notification to reflect holiday-shipping craziness and EU fulfillment bottlenecks
- Estimates related to specific fulfillment steps (queueing, picking, packing) can be adjusted on the fly per fulfillment center
Please be aware that this estimate system is still a shot in the dark, albeit an educated and newly improved one. These changes will result in all current preorders and backorders showing an increased range in when you can expect your order to get delivered to you. Don't worry, nothing has actually changed about your order delivery! It's just now a bit more realistic.
As a final note, we are working on implementing a new fulfillment center based out of Hong Kong. This will help relieve the pressure on the NL fulfillment center, and allows us to both reduce the environmental impact and the transit time for freight shipments destined for Asian customers.
It will take some time to get that set up, but with some luck we could start sending the first (keyboard only) shipments from there before the end of the year. If your order can be shipped early via the new fulfillment center, we will let you know via email directly.
fervent elk
NA-Replacement received in the US and ready for shipments
(Switch packs)
EU-Vervanging received in the EU and ready for shipments
(Switch packs)
EU-Schaap received in the EU and ready for shipments
(Take control keycaps)
Emails are going out to customers whose orders were waiting on these items!
fervent elk
Breakfast based batches, fresh fulfillment futures, happy hall-effect holidays!
It's been a few weeks since the last major batch update, and there is lots to share. We've got a three big batches on the horizon; EU-Pannenkoek/NA-Pancake, EU-Poedersuiker, and EU-Siroop/NA-Syrup.
EU-Pannenkoek and NA-Pancake
EU-Pannenkoek has already delivered and orders have shipped out. With it, the ISO layout of the 60HE is in stock!
<@&1154358418870644786>, its sister batch, has arrived at the Port of Los Angeles. Next step is to clear customs, followed by a quick trip via truck to the fulfillment center. The freight is expected to deliver to the fulfillment center by the 21st of November.
With Thanksgiving around the corner, followed by the two largest ecommerce days of the year, (Black Friday and Cyber Monday) it is unlikely for the keyboards to be made ready for individual shipments until the end of November - maybe later. We'll tag on Discord and send an email as soon as your order is ready to get fulfilled. Make sure to sign up for batch role on Discord via the Wooting Hub!
EU-Poedersuiker, EU-Siroop, EU-Siroop-2, EU-Siroop-3, and NA-Syrup
Wooting is continuing to scale production in a big way, which has led to challenges in some areas and opportunities in others. One of the challenges is in the rapid fulfillment of the ever increasing batch sizes, but I'll get back to that.
First, I want to tell you about a problem we were able to solve without impacting any individual's delivery estimate. This was only possible due to how close we are to being caught up on preorder demand.
Namely, our quality control checks flagged a problem with one of the parts used in the assembly of the 60HE. This batch of EPDM foam was more hard than previous ones, that when assembled in a new 60HE caused the PCBA to sit unevenly in the case. Every single keyboard in the batch was inspected, and 70% of them experienced this problem to some degree. Thankfully, the problem is an easy fix: all it costs is time to source a fresh batch of foam, and time to rework (reassemble) those keyboards.
Thankfully, we had the time. Since we currently have ISO 60HEs in stock, we could easily reconfigure manufacturing priorities to focus on ANSIs. Additionally, in the US we had ANSIs in stock for as long as ten days last month! With NA-Pancake already en route, we will be in stock again in the US for at least a few days. Therefore, all of the keyboards that passed the 100% inspection plus a chunk of the next batch will get used to fulfill the oldest outstanding preorders.
That would be <@&1158740422600958133> orders, whose shipments will deliver to them on time and without delay. Shipments for these orders are expected to start on the 21st of November.
The keyboards that needed to be reassembled, plus the last chunk of that next batch, have been assigned to the orders in <@&1158426604419158017>, <@&1169218698653999146>, and <@&1174106956043124847>. We broke this batch apart into three parts while we were unsure on the timing for getting the foam issue fixed.
EU-Siroop, is expected to start shipments on the 23rd of November.
EU-Siroop-2, has been pulled forward several days with shipments expected to start on the 28th of November.
EU-Siroop-3, has been pulled forward several weeks with shipments expected to start on the 5th of December.
NA-Syrup gets the short end of the stick, now a much smaller batch and delivering later than originally expected. However, nobody's order has been allocated to this batch yet, and won't for a few weeks yet. After NA-Syrup we've got NA-Lion and EU-Leeuwin, which won't arrive to our fulfillment centers until the start of 2024.
Hong Kong Fulfillment
Finally, there is more good news for EUxxxxxH orders! A fair chunk of keyboards out of EU-Poedersuiker and EU-Siroop have been diverted to a new fulfillment center based in Hong Kong. We will be doing a trial run for selected orders that are destined for customers in China, Hong Kong, Japan, Korea, Singapore, and Taiwan and only contain ANSI-US 60HEs. If your order is selected for this trial, we will notify you via email directly. Assuming the trial goes well, we'll get our accessories stocked there too.
By adding a fulfillment center in Hong Kong, we can dramatically reduce the pressure on our EU fulfillment center which will result in a smoother shipping experience for those customers. Additionally, freight shipments to Hong Kong from our various suppliers in China is much faster, cheaper, and environmentally friendly for orders destined to customers in that region.
fervent elk
We are pulling forward shipments of orders that only contain a single ANSI-US 60HE that are delivering to customers not in CN, HK, JP, KR, SG, TW, or US.
We have built up a sizeable buffer stock of these keyboards at our EU fulfillment center from previously delivered batches. In an effort to avoid the Black Friday / Cyber Monday craziness next week, we're going to utilize that buffer stock to get as many orders out the door as quickly as possible.
If your order is part of this group being sent early, you'll see the status in the Wooting Hub as having been updated to QUEUED.
fervent elk
More, more, we're still not satisfied!
All of the orders that are selected to participate in the trial run of the new Hong Kong fulfillment center have been queued and have received an email to inform them that their orders are shipping (many weeks) early. đŠŸ
**We expect these orders to start shipping as early as Tuesday the 21st of November. **
Though since this is a trial of a brand new system, there could be some hiccups. We'll keep you up to date via email directly.
<@&1158740422600958133>
We did the math: after pulling out those orders now shipping via Hong Kong, we have enough keyboards in our "buffer stock" to fulfill the entire rest of EU-Poedersuiker! đ„ł
Therefore, I've listed the batch as delivered, and the emails are being sent out to confirm your shipping address via the Wooting Hub as we speak!
fervent elk
Catching up... Almost caught up!
All of EU-Poedersuiker has been submitted to get fulfilled if shipping from the Netherlands, or queued for fulfillment if shipping out of Hong Kong.
Next in line are <@&1158426604419158017> and <@&1169218698653999146> . Address confirmations are going out for these folks to start getting their orders queued! We expect to submit these orders for fulfillment on Monday the 20th of November.
Order shipping out of Hong Kong are already queued, orders shipping out of the Netherlands can now do the address confirmation via the Wooting Hub:
https://hub.wooting.io/login
fervent elk
NA-Pancake arrived, not yet ready to ship
Our US fulfillment center has started receiving the bulk pallets of keyboards from NA-Pancake! đ„
However, they have not yet been made ready for individual shipments. Normally, this takes a couple business days. **Due to the Thanksgiving Holiday, Black Friday, and Cyber Monday, we expect that the keyboards will not be ready to ship until at least the 30th of November. **
It may take a little longer, or it may be a little sooner. Once they're ready to go, we'll tag the NA-Pancake batch role on Discord and send out emails.
You can sign up for discord notifications via the Wooting Hub! Simply create an account using the same email address as the one used for your order, link your discord, and check the box for batch notification.
New orders for 60HEs in the US are currently getting allocated to NA-Pancake,** but the batch is 98% sold out.** The next batch is NA-Syrup, which is expected to arrive at our warehouse in the middle of December and is unlikely to get shipped to customers in time for Christmas.
fervent elk
Plan for the worst, hope for the best, get pleasantly surprised!
<@&1154358418870644786> has been made ready for individual shipments in record time, and we've got a chance to get shipments started before Thanksgiving!
The address confirmation system is open, and emails are going out as I post this. Log into the Wooting Hub to double check your shipping address and release your order to get fulfilled!
I suspect that our US fulfillment center is trying to get as much out the door as possible ahead of the holidays, and that our freight shipment got seriously lucky; right place, right time.
Please be aware that there are a whole lot of pancakes [orders] that need flipping [packing+shipping] in this batch. Despite shipments getting started today, there's no guarantee that all orders will get packed this week. Please be patient during this time, as it's the busiest time of year for fulfillment centers and parcel carriers in the US.
fervent elk
Sticky situation in the EU, Siroop all over the floor!
<@&1174106956043124847> is at the warehouse and ready to ship out! The address confirmation system is now active for these orders, and email notifications are being sent out.
Hong Kong fulfillment
If you received an email previously saying that your order has been selected to be part of the trail run with our new Hong Kong fulfillment center, unfortunately it's going to be about another week until it's ready to ship.
We ran into a configuration issue that we're working on solving as quickly as we can. Once we have more concrete information (including dates) to share, we'll send out emails directly.
We appreciate your patience in this, and apologize for having provided an overly-optimistic early shipping expectation, we got a little too excited!
fervent elk
60HE+ Module launch!
Take a gander at our newest product launch, designed to combine peak performance with maximum customizability!
Once you've ooeh'd and aaah'd at the slick new product page, you can find the logistics details for your specific batch in the new batch update below:
<@&1177225297456803860>
https://wooting.io/batch-updates/module-launch-eu-batches
<@&1177225243752923176>
https://wooting.io/batch-updates/module-launch-us-batches
fervent elk
W2HE
The full sized Wooting Two HEs were in stock for about a month, but the sales rate increased faster than our production schedule planned for... Thankfully, our batch allocation system seamlessly transitioned into a backorder queue as designed.
Broadly speaking, we'll be getting the W2HE back in stock once the next freight shipments arrive at the end of January. Wanna know the details? Keep reading below!
US orders (USxxxxxA)
NA-House
Fully received and shipped out to customers. Enjoy! â€ïž
<@&1158725411082092605>
This batch is currently being manufactured, and is expected to finish during the week of the 11th of December. The freight shipment will be bundled with NA-Thunder, and will travel to our fulfillment center shortly thereafter.
Due to the holiday season, we've added in some extra time in case the freight shipment takes longer than usual. If the batch ends up delivering early, we'll make sure to @mention people on Discord, and send out emails to all the customers in the batch.
Shipments start: the 5th of February
<@&1050050646784622622>
This batch is also getting manufactured, with final assembly to be completed just after NA-Tiger finishes. This will be ready at the manufacturer by the 15th of December. Once completed, quality control checks will be done and the batch will make its way to our US fulfillment center along with NA-Tiger.
We'll let NA-Tiger have a 3-day head start on confirming their shipping address and starting the fulfillment process, then we'll start getting these orders shipped out!
Shipments start: the 8th of February
<@&1180097653279838300>
By the time NA-Thunder arrives to the warehouse, we expect to be back in stock with a limited number of keyboards available for immediate purchase. When NA-Storm delivers a couple weeks later, that will bolster the available stock to a healthy level.
<@&1180098256114548818>, @NA-Jump
By the time these batches are delivering to our fulfillment center, we'll have plenty of stock of W2HEs on hand. These two batches will make sure that we're in great shape to keep the W2HE in stock for the foreseeable future!
International orders (EUxxxxxH)
EU-Huis
Fully received and shipped out to customers. Enjoy! â€ïž
<@&1158690075287232533>
The sister batch to NA-Tiger, the production is expected to finish the week of the 11th of December. This batch will be shipped to our EUÂ fulfillment center, which tends to be a little quicker freight shipment than the one heading to the US. Historically, the holiday season has had less of an impact on freight logistics in the EU than in the US. We will probably be able to start shipping these orders sooner than the date listed below, but how much sooner is unknown. To get notified the moment that orders are ready to get fulfilled, sign up for batch notifications via Discord on the Wooting Hub!Â
Shipments start: the 30th of January
<@&1180095892263542895>
Just like with NA-Thunder, this batch will be completed immediately after EU-Tijger and will travel to our fulfillment center in the same freight shipment. The EU fulfillment center typically takes a little bit longer to get a full batch shipped out. Should the freight shipment deliver to the warehouse early, we will first let all of EU-Tijger get fulfilled before starting shipments of EU-Donder.
Shipments start: the 1st of February
<@&1180097355278733343>
Coming right on the heels of EU-Donder, EU-Onweer will get manufactured and shipped to our EU fulfillment center in time to get us fully caught up on preorders. Once this batch delivers, we expect to be in stock for both ANSI and ISOÂ layout keyboards.
Shipments start: the 6th of February
<@&1180098055354204211>, @EU-Spring
These batches will arrive just a week or two after EU-Onweer, and will serve to bolster the number of keyboards in stock to ensure that the W2HE is ready for immediate fulfillment all over the world.
60HE
December is already upon us, with just one more major keyboard batch arriving to our fulfillment center this year. Here's what you can expect to wrap up 2023, and a first look into the start of 2024!
<@&1158666155691622421>
The last major batch shipment of 2023 is NA-Syrup, and it's coming in hot! The freight shipment has made its way to America, has cleared local customs, and is expected to arrive at the fulfillment center today.
Once it arrives, the bulk shipment needs to be received and prepared for individual shipments. This process typically takes a couple business days.
The freight shipment is a full week ahead of schedule, and with a little bit of luck, the keyboards might even deliver to customers before Christmas! (This is not a guarantee... Holiday season in the US gets crazy for parcels!)
Shipments start: the 11th of December
<@&1169325685182058566>
The next batch of 60HEs heading to the US is NA-Lion, which has just finished getting manufactured and is currently getting checked by quality control. As soon as it passes, the freight shipment can start. Since the freight shipment is traveling during the height of the holiday season, we've added some extra buffer to ensure that we achieve the estimated delivery dates listed on the Wooting Hub.
Our expectation is that by the time NA-Lion is ready for shipments, the batch will be just about sold out. As always, orders get allocated a keyboard from the earliest available batch at the time of purchase. Therefore, the sooner your order, the sooner it delivers!Â
Shipments start: the 27th of January
<@&1158669394419912756>
This batch will be the very first to arrive to our EU fulfillment center in 2024, and it's a big one. Really big. So large in fact, that the manufacturer has provided two different ready dates for the ISOÂ and ANSI layout keyboards. The ISO keyboards have already finished getting made, and passed the quality control checks. The ANSIÂ layout keyboards are expected to finish getting manufactured by the 11th of December, and will then get its quality control checks completed.
Once quality control is passed, we'll be shipping these keyboards to our EU fulfillment center.
In the EU, the holiday season is not quite as disruptive to freight shipments, and therefore we expect it to arrive in time to start shipping to customers the first week of January. However, due to the enormous size of the batch, we expect it to take a full week to get all of the shipments packed and out the door.
There is a very good chance that by the time these keyboards deliver to our EU fulfillment center, we will have enough 60HEs to be in stock for both ANSIs and ISOs! This would be the first time that ANSI 60HEs are in stock for orders shipping from the EU, with ISO 60HEs having been in stock for a couple of weeks at the start of November.
Shipments start: the 5th of January
fervent elk
<@&1158666155691622421>
Good morning, America! Ready for breakfast? Have some fresh 60HE syrup to go with it!
Shipments starting today, go confirm your shipping address via the Wooting Hub and get your order queued for fulfillment!
Individuals who queue their orders ASAP will get submitted first. The fulfillment center will start working on these orders once they get up and running today.
Tomorrow, we will submit the rest of NA-Syrup to get fulfilled, even if you haven't confirmed your shipping address yet. **Therefore, if you're not ready to get your order shipped, please place it on hold via the Wooting Hub! **
We're moving fast because we've been informed by the fulfillment center that orders submitted on or before the 12th of December are expected (not guaranteed!) to deliver before Christmas, even with economy shipping! đ
fervent elk
<@&1158669394419912756> and <@&1169325685182058566>
Extra, extra, hot off the press!
Quality control checks passed majestically, and the keyboards are roaring to start the freight shipments from the manufacturing den on towards our fulfillment centers!
The lion's share of the batch will head to the Dutch fulfillment center, with a portion heading to the US and a portion heading to Hong Kong as well.
Netherlands fulfillment
(EUxxxxxH orders)
It's business as usual: the freight shipment via air will take 2-3 weeks in total, and shipments can start the first week of January.
US fulfillment
(NAxxxxxA orders)
It looks like we're going to catch an earlier boat than originally forecasted! That would mean we could start last-mile shipments 1 to 2 weeks ahead of schedule.
This will not be reflected in your estimated delivery date until we get confirmation that we caught the earlier boat.
This is now reflected in your estimated delivery date! đ„ł
Hong Kong fulfillment
(EUxxxxxH orders with only ANSI-US 60HEs heading to select Asian nations)
The first shipments (from the last batch) took longer to get going than we had hoped, but are now in progress! As part of the trail, we sent test shipments to each of the destination countries, and they went without a hitch.
**Therefore, the remainder of the orders will get packed and shipped out this week, delivering to your front door next week. **
With the initial setup complete, we'll be fulfilling additional orders from EU-Leeuwin out of Hong Kong as well. It possible that these can get shipped the week of the 18th of December, and deliver before the end of the year.
*If your shipment is eligible to get pulled forward, we will inform you via email directly. *
The King of the (keyboard) Jungle
NA-Lion and EU-Leeuwin both still have keyboards available for purrchase, in ANSI and ISO. These beasts are the pride of Wooting, now's your chance to pounce! đŠ
fervent elk
Update on Hong Kong fulfillment:
It took longer than expected to get this up and running, but we're at the finish line!
Thank you to everyone who was part of this trial run for your patience and understanding. At this point, all of the orders except those delivering to China are either on the way to you, or already delivered.
For our Chinese friends, we're almost there! The last piece of the puzzle is collecting import VAT and the customs clearance fee.
For orders shipping to China with 1 to 3 keyboards
Wooting is going to pay this for you. This makes it easier for everyone involved, and is a nice little thank you for your patience the last couple weeks. Your order will ship very soon!
For orders shipping to China with 4 or more keyboards
You will need to pay the import VAT and the customs clearance fee. As a token of our appreciation to you, for these orders we will be providing store credit relative to the number of keyboards shipped. This will be done in early January, and we'll inform you via email directly at that time.
In order to pay the import VAT and customs clearance fee for your order, follow the instructions shared via SMS and email. You can also reference this help article:
https://help.wooting.io/article/176-importing-into-china-via-hong-kong-warehouse
Some EU-Leeuwin orders pulled forward to ship before Christmas!
We held extra ANSI-US 60HEs at our Dutch fulfillment center just in case something catastrophic happened with the trail run of the Hong Kong fulfillment center. With those orders shipping out, we can release this extra buffer stock and get some orders shipped early!
We pulled forward orders that include the ANSI-US 60HE based on shipping country. The goal is to get as many keyboards delivered before Christmas as possible! đ
If your order was one of these, it is probably already on its way to you! You can see the status of your order via the Wooting Hub
https://hub.wooting.io
fervent elk
Module updates:
The 60HE+ Modules are on their way to our fulfillment centers, but are unfortunately running a little bit behind schedule for both the EU and the US.
For the EU fulfillment center, the modules are scheduled to deliver to the warehouse today, and should be made ready for individual shipments by Monday.
For the US fulfillment center, the modules departed China about two weeks later than expected.
<@&1177225297456803860> was expected to start shipments on the 4th of January.
Updated expectation is for shipments to start: the 8th of January.
<@&1177225243752923176> was expected to start shipments on the 16th of January.
Updated expectation is for shipments to start: the 29th of January.
fervent elk
60HE updates:
The next batch of 60HE's to get shipped are <@&1158669394419912756> and <@&1169326412633743423>!
US Fulfillment
The freight shipment is on track so far. It is expected to arrive at the fulfillment center in time to meet the current schedule and start shipments on the 18th of January.
However, there is no more wiggle room left in that estimate. If any of the remaining steps in the logistics process take longer than expected, this date may slip by a few days.
EU Fulfillment
The keyboards have arrived to the warehouse and are ready to start individual shipments! It will take several business days for all of these orders to get packed. Even though we shipped a bunch of orders early using previously accumulated buffer stock, and we're shipping a bunch of orders via Hong Kong fulfillment, this is a biiiggg batch!
The address confirmation system is open, head on over to the Wooting hub to double check your shipping address and get your order queued for fulfillment!
HK Fulfillment
The first trial run using the HK fulfillment center didn't go as smoothly as we had hoped, but thanks to your feedback we've streamlined processes and we're ready to take another crack at it!
We're confident that this second trial will run much faster for customers. Like the first trial, **the fulfillment center only has ANSI-US 60HEs on hand. **
Orders heading to the following countries will be shipped with** Delivery Duties Unpaid (DDU) **as expected:
HK, JP, KR, MY, and SG
Orders heading to CN and TW will be shipped with Delivery Duties Paid (DDP). For this reason, only B2C orders with 1-3 units will be part of this trial. Larger orders of more than 3 units will ship via the EU fulfillment center as normal.
If your order is going to ship via Hong Kong, it has already been submitted to get fulfilled!
fervent elk
The first 60HE+ modules are ready to get shipped!
<@&1177225297456803860>, this is your time to shine! â
You are now able to confirm your shipping address via the Wooting Hub and get your order queued for fulfillment.
Please note that due to the great many orders from EU-Leeuwin that are already in queue/shipping, **it will at least 2, up to 4, business days until your EU-Wolken order goes from "Queued for Fulfillment" to "Ready to Pack" **
This longer-than-usual queue time is already accounted for in the date range provided for the delivery estimate. For each new day that your order has not yet progressed to the next step in the logistics process, your earliest estimated delivery day will push back, but your latest estimated delivery day should stay the same.
fervent elk
Ping-less status update on fulfillment:
EU-Leeuwin (via NL fulfillment)
- About 75% shipped. One more full business day and the overwhelming majority will be out the door.
EU-Leeuwin (via HK fulfillment)
- About 50% shipped, with the rest expected to ship tomorrow. However, there are a great many orders for which the tracking number isn't syncing correctly in our system. We're working to fix this and resync. It's possible that by the time you get your tracking link, the order is practically at your front door. Our apologies for the inconvenience.
EU-Wolken
- Orders will move from "Queued for Fulfillment" to "Ready to Pack" tomorrow afternoon CEST. Some will get packed on Friday, but probably most not until Monday.
EU-Tijger
- Orders are on deck, looks like we'll be shipping these a week ahead of schedule. However, all of EU-Leeuwin and EU-Wolken go first. We'll tag you and email you when your order is ready to go!
EU-Donder
- Not far behind EU-Tijger, keyboards coming in hot!
NA-Lion
- On track to start shipping the 18th of January like previously mentioned.
NA-Sea and EU-Zee
- Keyboards will finish getting manufactured next week, then quality control will check the batch and the freight shipments will start.
NA-Clouds, NA-Tiger, and NA-Thunder
- These batches are all expected at the warehouse at the end of January, and will ship in that order starting the last week of January into the first full week of February.
**Final note: for individuals who do not confirm their shipping address via the Wooting Hub or via email... **
We typically push these orders to get fulfilled regardless about 7 - 14 days after the batch is ready. For these batches referenced above, this will instead be 14 - 21 days later.
Two reasons:
- The fulfillment center has plenty of orders to pack from people who have confirmed their address.
- Shipping so many orders at once, we're also receiving a huge number of support requests. Until we're better caught up, we don't want to risk pushing an order to get fulfilled while there may be a cancellation or modification request pending that we haven't seen yet.
Once our team gets through this big wave of requests, we'll get the orders shipped from people who don't confirm their shipping address via the Hub or via email.
fervent elk
Transitioning from the prebuilt 60HE to the prebuilt 60HE+
Back in November of 2023, we introduced the Wooting 60HE+ Module. The development of the module required us to make changes to the PCBA and the switch plate to support screw-in stabilizers. That's where the "+" in "60HE+" comes from.
As of batch <@&1192786027480363071> and <@&1187791707790651442>, these PCBA changes have been implented into the prebuilt version as well!
Here's the rundown:
The 60HE+ will have a new SKU, either WK3-US2-L60-101 or WK3-ISO-L60-101, for the ANSI layout and the ISO layout respectively.
What changed?
- The PCBA has been updated to support screw-in stabilizers.
- The switch plate has been updated to support screw-in stabilizers.
What didn't change?
- Unlike the 60HE+ Module, the preinstalled stabilizers are still the plate mounted kind, not screw-in.
- Unlike the 60HE+ Module, the preinstalled switch plate is still made from steel, not polycarbonate.
Why did Wooting make this change?
The short answer is to keep things simple. We're updating the PCBA used in the prebuilt to match the one used in the Module.
Does that mean the updated prebuilt 60HE+ is better than the previous prebuilt 60HE?
No, they are for all intents and purposes the same product. It's important to note that while the 60HE+ is compatible with screw-in stabilizers, it does not come with them.
Can you return your recently delivered prebuilt 60HE for a prebuilt 60HE+?
Yes, our policy is that anyone can return any product for any reason within 30 days.
However, we want to actively discourage this. Offering such a generous return policy isn't cheap, and there's functionally no difference between the two versions. We expect that most people who are interested in screw-in stabilizer compatibility have already picked up the 60HE+ Module that comes with them!
Therefore, if you do wish to swap your prebuilt 60HE to the 60HE+, you will need to cover the return shipping costs as per the regular return policy.
What happens next?
If your order is for NA-Sea or EU-Zee, you don't have to do anything! Some time in the next week or two, your order will be magically converted to the new SKU.
Around the same time, the 60HE on the storefront will update to the 60HE+.
Some time later this year, we'll do a garage sale to sell returned/refurbished products. At that time, we'll also sell any left over buffer stock of the original 60HE. No firm timeframe on this.
What's the status of NA-Sea and EU-Zee, anyway?
I'm glad you asked! This batch is expected to complete the manufacturing process by the 18th of January. Once complete, we'll get the keyboards checked by Quality Assurance, and then we can ship them to our US and NL fulfillment centers. We will not be utilizing the HK fulfillment center for this batch.
Currently, EU-Zee is set to start shipping to customers around the 17th of February and NA-Sea is expected to start shipping to customers around the 18th of March. As we get closer to these dates, they will be refined.
As always, we'll keep you updated!
fervent elk
Kings of the Jungle, <@&1169326412633743423> is ready to go! đŠ
The keyboards are at the warehouse and have been made ready for individual shipments.
Login to the Wooting Hub to double check your shipping address and get your order submitted for fulfillment.
While the keyboards have arrived and are ready to go, there are a few accessories that are not yet received. Namely, white PBT keycaps from batch NA-Fish-1-2 and detachable cables from batch NA-Spring. Both of these are expected to deliver to the warehouse tomorrow the 19th of January, and be ready for shipments by Monday the 22nd of January.
Once all of the items in your order are ready to go, you'll receive an email asking you to confirm your shipping address.
fervent elk
<@&1158690075287232533> and <@&1180095892263542895>
Happy days, the full sized W2HE keyboards are at the warehouse and ready to ship! More than a week ahead of forecasted. đ
Head on over to the Wooting Hub to double check your shipping address and get your order queued for fulfillment!
Since it's rapidly approaching 5pm on Friday here in the Netherlands, we're going to start getting these orders queued over the weekend so that we can submit them for fulfillment first thing Monday morning.
With these batches having arrived, we are now back in stock on fullsized Wooting Two HE's! đ„ł
Some time next week, once these backorders get shipped out, the website will be updated to reflect the in stock status.
fervent elk
For those in NA-Lion who were waiting on the White PBT keycaps - they have arrived and are ready to ship. đ€©
There seems to be a glitch in the automated system that sends out the emails, so I'm triggering them manually for any orders out of NA-Lion that are ready to ship but haven't submitted to queue yet. This might mean you get the email twice, but better than not receiving it at all!
fervent elk
Quick check in on NA batches so that you know what to expect for next week -
NA-Clouds:
Expected to arrive as bulk pallets to the warehouse today, the 26th of January. These pallets of modules will then need to get prepared for individual shipments. This usually takes a business day or two.
Currently the batch is forecasted to start shipments to customers on Monday the 29th. This may slip to Tuesday the 30th if the inventory isn't made available until Monday night.
NA-Tiger, NA-Thunder:
Coming in right on the heels of the modules, the W2HEs are on schedule and perhaps even a few days ahead of schedule! Currently forecasted to start shipments on Monday the 5th of February, but it looks like we'll be able to pull that forward to Thursday the 1st of February!
fervent elk
The 60HE has become the 60HE+!
Starting with <@&1187791707790651442> and <@&1192786027480363071>, the prebuilt 60HE has become a prebuilt 60HE+. This also applies to all future batches, including the upcoming <@&1199354940519362651>, <@&1199354889487253585>, and @EU-Vochtig.
What is the difference between the 60HE and the 60HE+?
There is a physical change to the PCBA design so that it is compatible with screw-in stabilizers.
What hasn't changed between the 60HE and 60HE+?
The prebuilt 60HE+ comes with plate mounted stabilizers. (though compatible with screw-ins)
The prebuilt 60HE+ comes with a steel switch plate.
All prebuilt 60HEs and 60HE+s come with preinstalled L60 switches.
For ANSI-US 60HEs and 60HE+s, it comes with black Wooting PBT keycaps preinstalled.
For ISO 60HEs and 60HE+s, it does not come with keycaps so you can pick your preferred ISO keycap language.
How is the prebuilt 60HE+ different from the 60HE+ module?
The 60HE+ module is a premium version of the 60HE+, aimed at custom keyboard hobbyists.
The module comes with...
- screw-in stabilizers preinstalled
- PC switch plate preinstalled
The module does not come with... - switches: pick between L45 and L60 switches at purchase or use a 3rd party switch.
- keycaps: pick from the keycaps on our storefront or use 3rd party keycaps.
- case: pick from the available Alumaze60 options or use a 3rd party case.
Why did Wooting make this change? Why even call it a 60HE+?
While developing the 60HE+ module, we needed to make a physical change to the PCBA to support screw-in stabilizers. This was a very important feature for many people in the hobbyist community!
Operationally, it doesn't make sense to have two different PCBA versions, so we brought the changes to the prebuilt version as well.
This compatibility update doesn't matter to most people, except for one specific scenario: secondhand sales.
If someone buys the keyboard from ebay or Marktplaats, it would be extremely difficult for the buyer to know whether or not their keyboard is compatible with screw-in stabs unless we updated the product name.
We still have a bunch of original prebuilt 60HEs in the warehouse!
If compatibility update isn't important to you, then you probably just want your new keyboard ASAP!
Good news: we've got the buffer stock on hand to ship lots of orders!
So that we don't overload our customer service team, this will all be automated.
Starting mid-next week, while supplies last:
Current preorders for NA-Sea and EU-Zee will be able to swap their prebuilt 60HE+ for an original prebuilt 60HE via the Wooting Hub and get their order shipped immediately*.
note: immediately doesn't mean teleportation: still need to go through the fulfillment process.
**When this becomes possible via the Wooting Hub, you'll get an email notification. **
New orders of can choose between the prebuilt original 60HE and the prebuilt 60HE+ in the storefront configurator.
For ISO layout 60HEs, we have a very small buffer. If you want your order shipped early instead of waiting for the 60HE+, you'll need to be quick!
For ANSI layout 60HEs, we have quite a substantial buffer, and expect to be selling the original prebuilt 60HE alongside preorders for the prebuilt 60HE+ for at least a few weeks.
Timing for upcoming 60HE+ batches:
The dates below are when we expect each batch will be ready at the warehouse for individual shipments.
These dates can still change, but are a pretty good reference point. Once all of your items are at the warehouse and ready to go, you'll get an automated email heads up.
- NA-Sea: shipments start the 18th of March
- Na-Apple: shipments start the 28th of March
- EU-Zee: shipments start the 17th of February
- EU-Steeltje: shipments start the 28th of February
- EU-Vochtig:Â shipments start the 4th of April
https://wooting.io/batch-updates/the-60he-has-become-the-60he
fervent elk
<@&1177225243752923176>
The modules have arrived at our US fulfillment center and are being made available for individual shipments as I type this!
Go double check that your shipping address is correct and up to date via the Wooting Hub and get your order submitted for fulfillment!
fervent elk
All the products, all the stock status!
Keyboards not in stock...
- Prebuilt 60HE+, neither in the US nor the EU... Working on it!
- Full sized W2HE (ANSI) in the US - in stock this week Thursday!
Keyboards in stock...
- 60HE+ module (all layouts), in the US and the EU
- Full sized W2HE (all layouts), in the EU
- UwU (all layouts), in the US and the EU
Accessories in stock...
- All PBT keycaps, all languages, all regions
- All ABS keycaps, all languages, all regions
- All Take Control keycaps, all regions
- All wrist rests, all sizes, all colors, all regions
- All switch packs, L45 and L60, all regions
- 60HE Travel Case, all regions
- Lube and tool kits, all regions
- Alumaze60, all colors, all regions
- Detachable cables, all colors, all regions
- All white PC plates, all regions
Accessories not in stock...
- Black PC plates in the US
Coming very soon... (less than one month out)
- Alumaze60: White, Pink
- 60% Wrist rests: White, Pink
Little further out (one to two months out)
- Spring packs: 6 weight versions
- Take Control keycaps: Blue/Navy, Pink/White, White/Black
- Detachable Cables: Blue, Purple, White, Pink
fervent elk
Got a preorder for a 60HE+ and want to get it shipped early??
<@&1187791707790651442> <@&1199354848664092673> <@&1192786027480363071> <@&1199354889487253585>
(I don't know why there are two NA-Sea discord roles, question for a different day đ
)
The ability to swap your preorder for a prebuilt 60HE+ back to an original prebuilt 60HE is now live on the Wooting Hub!
Head over to https://hub.wooting.io and to your preorder, you'll see a blue box saying the swap is available (while supplies last!)
We have a substantial amount of buffer stock for ANSI-US 60HEs that can get shipped immediately. For ISO layout keyboards, we only have a small amount of buffer stock available to ship early, so be quick!
The people on Discord get a headstart - tomorrow I'll send out an email notification to all valid preorders.
fervent elk
Fullsized Wooting 2HE's in stock in the US!
<@&1050050646784622622> <@&1180096438777159792> <@&1158725411082092605> <@&1180097653279838300>
Preorders out of the above batches are ready to get shipped, which means the address confirmation system is open via the Wooting Hub! Please double check that your shipping address is correct, and get your order queued for fulfillment!
Status of US fulfillment operations:
Our fulfillment center in the US is rocking and rolling getting orders out the door. The previous batches of NA-Lion, NA-Clouds, and the folks swapping from 60HE+ to the original 60HE are getting fulfilled in a day or two on average.
Of those previous batches, there's a growing of pile of orders that are ready to ship but for which customers haven't confirmed their shipping address via the Hub or via email. We submit these orders for fulfillment when it's convenient for the fulfillment centers: i.e., when they don't have a whole bunch of other orders to ship from people who do confirm their shipping address. My expectation is that by the end of next week, these orders will all have been submitted for fulfillment.
fervent elk
60HEs in-stock, worldwide!
60HE+ preorders have had a couple days head start to swap their orders to the original 60HE for immediate shipment...
New 60HE orders can now get shipped immediately!
While supplies last, get 'em while they're hot! đ„
fervent elk
US customers
~~If you want to snag an original prebuilt 60HE and have it shipped immediately, now is your last chance! ~~
~~There are only a couple dozen left in stock. ~~
SOLD OUT
All of the original 60HEs in the US are now allocated to orders, therefore all future orders will be for the 60HE+
EU and International customers
There are no ISOs left of the original 60HE.
~~There are still quite a few ANSI-US layout of the original 60HE. ~~
SOLD OUT
However, don't wait too long to order!
I expect the last of the original 60HEs to get sold by the end of next week - maybe sooner.
Order on hold?
Keyboards are allocated to orders at the time that the order is placed, even if it gets flagged for additional payment verification.
This means if you buy an original 60HE, we will ship it to you as soon as your order is released from hold, even if it's out of stock on the store.
We appreciate your patience and understanding if your order gets flagged - it's nothing personal, we're just being extra careful at the moment!
fervent elk
<@&1192786027480363071> is ready to ship to you!
The first batch of prebuilt 60HE+ has arrived to our warehouse, and is ready to ship to you!
Please double check that your shipping address is correct via the Wooting Hub, and get your order queued for fulfillment!
Once your order gets queued for fulfillment, it may take a day or two for your order to get submitted. Then, it will get packed up within a day or two, and presented to the parcel carrier to do the last-mile delivery to your front door.
The estimated delivery date on your Wooting Hub will update dynamically, until you get a tracking number. Then, the parcel carrier themselves has the best available estimate!
fervent elk
<@&1199354848664092673> will start shipments earlier!
(but not quite yet)
The first 60HE+s to arrive in the US will be ready to start shipping this Thursday the 22nd on February!
This is 1.5 weeks earlier than previously listed. đ„ł
Technically these keyboards will be the second batch of 60HE+s made, that we've shipped via air freight and have leapfrogged the first batch that went via sea freight.
Therefore, the orders for NA-Sea will be fulfilled using these first keyboards to arrive, and orders for NA-Apple will start shipping once the sea freight arrives.
Shipments for NA-Apple are listed as starting on the 19th of March, but I expect this to also pull forward as we get closer.
As always, the Wooting Hub has the most up to date delivery (to your door) estimate available.
fervent elk
<@&1199354848664092673> is ready to ship!
The first prebuilt 60HE+s have arrived to our US fulfillment center and are ready to get packed and shipped to your front door!
Confirm your shipping address via the Wooting Hub to get your order queued for fulfillment.
Don't want to make an account? You can either respond to the email you're about to receive or you can simply wait a week or so for it to get shipped automatically.
fervent elk
<@&1199354889487253585> ready to rock and roll!
The keyboards are at the fulfillment center, made ready for individual shipments, and they are ready to start getting orders out the door!
Go confirm that your shipping address is correct via the Wooting Hub and get your order queued.
If you don't wish to make an account you can either respond to the email with your address confirmation or just wait - once the big rush of orders is packed and shipped, we'll submit the rest of the batch for fulfillment automatically.
With this batch in house, we are back in stock for ANSI-US 60HE+ in the EU! I expect this to stay in stock for at least a week, but it's unclear if it will stay in stock through the next batch re-up.
As always, items are allocated to orders at the time of purchase - the sooner you order, the sooner it delivers!
fervent elk
<@&1199354940519362651> it's your time to shine!
The keyboards are arriving at the warehouse as we speak, so we're going to get a head start on address confirmations and start queuing orders to get fulfilled.
Double check that your shipping address is accurate via the Wooting Hub, and submit your order into queue!
Don't want to make an account? You can reply to the address confirmation email with your full shipping address and our team will push your order to get fulfilled. If you don't do either, your order will get shipped automatically after roughly 7-14 days, when it's convenient for the fulfillment center.
fervent elk
<@&1212779526837370960> eyyoo let's go!
These keyboards delivered to our EU fulfillment center earlier than expected, and have been made ready for individual shipments!
Head on over to the Wooting Hub to confirm that your shipping address is accurate, and get your order queued for fulfillment!
With this batch having been delivered, we're back in stock with ANSI-US 60HE's in the EU! đ„ł
I'm expecting this in-stock moment to last for at least a week or two, but I'm not sure if it will last all the way through when the next ANSI-US 60HEs, EU-Vochtig, are expected at our warehouse.
As for ISO layout keyboards, EU-Reuzenpot is en route and will be arriving at our fulfillment center either at the end of next week or the start of the week following. Once delivered, we'll have enough keyboards to cover all outstanding preorders and the ISO layout will also be in stock! (at least for a little while...)
fervent elk
<@&1202968863722176512>
Good morning, ISO lovers! Time to brew a reuzenpot of coffee, and then make your way over to the Wooting Hub to confirm your shipping address! â
The keyboards are getting made ready for individual shipments as we speak. The warehouse team is already fully caffeinated, and ready to rock and role!
Don't want to make an account? No worries, you can respond to the email you're about to receive with your address confirmation. If you don't email, we'll send the shipment out next week - once the big rush of orders who do confirm their address get shipped out.
fervent elk
<@&1216290157670699069> and <@&1216726624012075029>
These shipments are on track, and will be ready for individual shipments shortly after the Easter holiday!
EU-Vochtig can expect to receive an email request to confirm their shipping address via the Wooting Hub as early as **Tuesday, the 2nd of April. **
NA-Humid can expect that same email notification on **Wednesday the 3rd of April. **
Orders that only contain the ANSI-US 60HE+, and are shipping to China, Japan, Taiwan, or Hong Kong:
- These will get fulfilled via the Hong Kong fulfillment center.
- They will skip the typical address confirmation system.
Instead we will contact you directly via email before the end of the week to check your shipping address.
Orders shipping to China will get submitted on Monday the 1st of April
Orders shipping to **Japan, Taiwan, and Hong Kong will get submitted on Tuesday the 2nd of April. **
fervent elk
<@&1216726624012075029> (and <@&1217084963711746120> )
ANSI-US 60HE's are ready at our Dutch fulfillment center! Head on over to the Wooting Hub to confirm that your shipping address is accurate, and get your order queued for fulfillment.
Once confirmed and queued, our team will scan through the orders to check that there's no obviously missing or incorrect information (please don't list your shipping address as a "Public Toilet" like someone from the last batch!) and get your order submitted for fulfillment.
The NL fulfillment center is ready to rock and roll to get these orders out the door, but expect it to take at least a few business days to get processed. Once your order is shipped, you'll get a tracking link emailed to you!
Orders shipping to China, Hong Kong, Taiwan, and Japan
If your order ONLY contains ANSI-US 60HEs, then it will get fulfilled via the Hong Kong fulfillment center instead of via the Netherlands.
These orders are queued and will get submitted today if the address information matches our requirements:
- Chinese orders: name and shipping address in Chinese
- **Hong Kong orders: **name and address in English
- **Taiwan orders: **name and shipping address in English, TW-ID required, billing address in English
- **Japanese orders: **name and address in English
fervent elk
Is it getting hot in here, or is it just <@&1216290157670699069>?? đ„”
The keyboards from NA-Humid have been made ready at the fulfillment center, and they're ready to start getting shipments sent!
Head on over to the Wooting Hub to confirm your shipping address and get your order queued for fulfillment.
Don't want to make an account? You can respond to the email you're about to receive with your full shipping address and our team can push your order to get submitted. Don't want to email either? Your order will get shipped out automatically in about a week, once the fulfillment center finishes processing the rush of orders who do confirm their address.
fervent elk
<@&1219226886845104178>
Hey, be a doll, won't you? The latest batch of keyboards has just rolled off the line at the fulfillment center, all shined up and ready to hit the road! They're itching to start their journey to your doorstep. And guess what? The stars have aligned, and these beauties are now in stock, primed for immediate shipment. It's like hitting the jackpot at the sock hop â no waiting, just straight-up jitterbugging to your front door.
Why not cruise on over to the Wooting Hub to confirm your shipping address and get your order on the list for the next shipment out? Just hop on https://hub.wooting.io/ and let the magic happen.
Don't have the time to jazz up an account? No sweat. You'll be getting an email shortlyâjust reply with your full shipping address, and our team will handle the rest, slick as a whistle. And if emails ain't your swing? Hang tight, and your order will automatically ship out in about a week, after we've zipped through the rush of orders from all the cool cats who confirmed their addresses.
So, what do you say? Let's make this happenâsmooth, swift, and in style. Step on it, because these keyboards are ready to boogie right out the door, and you don't want to miss this beat!
fervent elk
<@&1222193391148859525> and <@&1222545106691952782>
The keyboards assigned to these orders are at both the EU fulfillment center and the HK fulfillment center, ready to ship to you!
Orders with ONLY ANSI-US 60HE+'s that are shipping to CN, HK, or TW, your orders are in queue to get fulfilled via the Hong Kong fulfillment center. We'll be double checking that your address is in the language and format our HK fulfillment center requires, and if not you will receive an email asking you to update it.
For all other orders from these two batches, you've received an email asking you to double check your shipping address via the Wooting Hub (or via email) and get your order queued for fulfillment!
https://hub.wooting.io
fervent elk
<@&1222550033375694859> and <@&1222550449513693285>
Ladies and gentlemen, welcome aboard Wooting Airlines Flight 60HE+ Module. We're thrilled to have you onboard, and are pleased to announce that the 60HE+ module is now back in stock worldwide!
As we prepare for departure, please ensure your shipping address is securely fastened by visiting our Hub at https://hub.wooting.io/. Once you verify your details are correct, it'll be ready for takeoff.
Our crews at the NL and US fulfillment centers are prepared to ensure a smooth journey from the ground up. Processing time may take a few business days, and once your parcel takes off, youâll receive a tracking link. On behalf of the cabin crew, thank you for choosing Wooting Airlines. Sit back, relax, and enjoy the flight.
fervent elk
<@&1222546571552493641> and <@&1222548581429542953>
Both parts of this batch are at our fulfillment centers, ready to ship to you! Confirm your shipping address via the Wooting Hub and get your backorders submitted for fulfillment!
Wooting 60HE is now IN STOCK in all locations for all layouts!
I expect that the ANSI-US version will probably not stay in stock through the next batch delivery to our warehouse, but we're inching ever closer to being in stock and staying in stock. đ
fervent elk
Keyboard Inventory Status Update
60HE+s in stock and staying in stock, 60HE+ ANSI-US modules running low, W2HEs almost (temporarily) out of stock, all the UwUs in all the places, 80HE preorders filling into the second production batch.
60HE+ Prebuilt
EU Fulfillment
ANSI-US: Very healthy (>1 month)
ISO: Very healthy (>1 month)
US Fulfillment
ANSI-US: Sufficient (~1 month)
HK Fulfillment
ANSI-US: Sufficient (~1 month)
60HE+ Module
EU Fulfillment
ANSI-US: Low stock! (<2 weeks)
ISO: Very healthy (>1 month)
US Fulfillment
ANSI-US: Low stock! (<2 weeks)
W2HE
EU Fulfillment
ANSI-US: Low stock! (<2 weeks)
ISO: Low stock! (<2 weeks)
US Fulfillment
ANSI-US: Sufficient (~1 month)
UwU
Plenty of UwU's available for immediate shipment!
All versions, all locations.
80HE
All new orders globally are being allocated to the 2nd production batch.
This batch is expected to arrive at our fulfillment centers some time in August, and deliver to customers between 1 and 4 weeks later.
The 2nd production batch has plenty of available units, for at least the next month or two.
fervent elk
Stock and Batch update: Current EU Accessories
Most accessories in the EU either have "Sufficient" or "Very Healthy" stock levels.
Only the Stealth Detachable Cables low on stock.
Keycaps
PBT
ANSI-US Just Black: Very healthy (>1 month)
ANSI-US Just White: Very healthy (>1 month)
ISO-UK Just Black: Sufficient (~1 month)
ISO-UK Just White: Very healthy (>1 month)
ISO-DE Just Black: Sufficient (~1 month)
ISO-DE Just White: Very healthy (>1 month)
ISO-NR Just Black: Sufficient (~1 month)
ISO-NR Just White: Very healthy (>1 month)
ABS
ANSI-US: Very healthy (>1 month)
ISO-UK: Very healthy (>1 month)
ISO-DE: Very healthy (>1 month)
ISO-NR: Very healthy (>1 month)
ISO-FR: Very healthy (>1 month)
ISO-ES: Very healthy (>1 month)
Dye-sub
JIS + ANSI Just Black: Pre-orders open, expected mid-July
JIS + ANSI Just White: Pre-orders open, expected mid-July
JIS + ANSI with Kana Just Black: Pre-orders open, expected mid-July
JIS + ANSI with Kana Just White: Pre-orders open, expected mid-July
ANSI-US Take Control: Sufficient (~1 month)
Switches
Lekker V1 Switch Packs
L45 - 12 packs: Very healthy (>1 month)
L45 - 70 packs: Very healthy (>1 month)
L60 - 12 packs: Very healthy (>1 month)
L60 - 70 packs: Very healthy (>1 month)
Lekker V2 Switch packs
L45 - 20 packs: Pre-orders starting soon
L45 - 70 packs: Pre-orders starting soon
L45 - 90 packs: Pre-orders open, expected mid-July
L60 - 20 packs: Pre-orders starting soon
L60 - 70 packs: Pre-orders starting soon
L60 - 90 packs: Pre-orders open, expected mid-July
3rd party switches
Jades - 20 packs: Pre-orders starting soon
Jades - 70 packs: Pre-orders starting soon
Jades - 90 packs : Pre-orders open, expected mid-July
Wrist rests
60mini
Just Black: Very healthy (>1 month)
Midnight Blue: Sufficient (~1 month)
Just White: Very healthy (>1 month)
Blossom Pink: Very healthy (>1 month)
TKL
Just Black: Limited stock, out of production
Midnight Blue: Limited stock, out of production
Fullsized
Just Black: Sufficient (~1 month)
Midnight Blue: Sufficient (~1 month)
Cases
Alumaze60
Just Black: Very healthy (>1 month)
Concrete Grey: Very healthy (>1 month)
Ocean Blue: Very healthy (>1 month)
Lavender Purple: Sufficient (~1 month)
Just White: Sufficient (~1 month)
Blossom Pink: Sufficient (~1 month)
UwU
Brass case: Very healthy (>1 month)
Detachable Cables
Stealth: Low stock! (<2 weeks)
Lekker: Sufficient (~1 month)
Cyber Teal: Sufficient (~1 month)
Take Control: Sufficient (~1 month)
Misc
Travel Case
60HE Travel Case: Sufficient (~1 month)
60HE PC Plate
ANSI - White: Very healthy (>1 month)
ANSI - Black: Very healthy (>1 month)
ISO - White: Very healthy (>1 month)
ISO - Black: Very healthy (>1 month)
Lubing
Lube set: Very healthy (>1 month)
Tool set: Very healthy (>1 month)
Stock and Batch update: Current US Accessories
Most accessories in the US either have "Sufficient" or "Very Healthy" stock levels.
The Take Control keycaps and the Stealth Detachable Cable are either low on stock or are (temporarily) sold out.
Keycaps
PBT and ABS
PBT ANSI-US Just Black: Very healthy (>1 month)
PBT ANSI-US Just White: Very healthy (>1 month)
ABS ANSI-US: Very healthy (>1 month)
Dye-sub
ANSI-US Take Control: Low Stock! (<2 weeks)
JIS + ANSI Just Black: Pre-orders open, expected mid-July
JIS + ANSI Just White: Pre-orders open, expected mid-July
JIS + ANSI with Kana Just Black: Pre-orders open, expected mid-July
JIS + ANSI with Kana Just White: Pre-orders open, expected mid-July
Switches
Lekker V1 Switch Packs
L45 - 12 packs: Very healthy (>1 month)
L45 - 70 packs: Very healthy (>1 month)
L60 - 12 packs: Very healthy (>1 month)
L60 - 70 packs: Very healthy (>1 month)
Lekker V2 Switch packs
L45 - 20 packs: Pre-orders starting soon
L45 - 70 packs: Pre-orders starting soon
L45 - 90 packs: Pre-orders open, expected mid-July
L60 - 20 packs: Pre-orders starting soon
L60 - 70 packs: Pre-orders starting soon
L60 - 90 packs: Pre-orders open, expected mid-July
3rd party switches
Jades - 20 packs: Pre-orders starting soon
Jades - 70 packs: Pre-orders starting soon
Jades - 90 packs : Pre-orders open, expected mid-July
Wrist rests
60mini
Just Black: Sufficient (~1 month)
Midnight Blue: Very healthy (>1 month)
Just White: Very healthy (>1 month)
Blossom Pink: Very healthy (>1 month)
TKL
Just Black: Limited stock, out of production
Midnight Blue: Limited stock, out of production
Fullsized
Just Black: Very healthy (>1 month)
Midnight Blue: Very healthy (>1 month)
Cases
Alumaze60
Just Black: Very healthy (>1 month)
Concrete Grey: Very healthy (>1 month)
Ocean Blue: Very healthy (>1 month)
Lavender Purple: Sufficient (~1 month)
Just White: Very healthy (>1 month)
Blossom Pink: Very healthy (>1 month)
UwU
Brass case: Very healthy (>1 month)
Detachable Cables
Stealth: (temporarily) Sold out! New units expected mid-June.
Lekker: Very healthy (>1 month)
Cyber Teal: Sufficient (~1 month)
Take Control: Very healthy (>1 month)
Misc
Travel Case
60HE Travel Case: Sufficient (~1 month)
60HE PC Plate
ANSI - White: Very healthy (>1 month)
ANSI - Black: Very healthy (>1 month)
Lubing
Lube set: Very healthy (>1 month)
Tool set: Very healthy (>1 month)
Stock and Batch update: 80HE Accessories
All of the 80HE-related accessories are expected to arrive to our fulfillment centers in early July. This is in time for the first 80HE shipments getting fulfilled!
The second batches of these accessories are timed to deliver to our fulfillment centers in early August, ahead of the second batch of 80HE keyboards arriving.
Wrist Rests
Just Black: Pre-orders open, first batch has plenty available
Just White: Pre-orders open, first batch has plenty available
Zinc cases
Just Black: Pre-orders open, first batch running low
Just White: Pre-orders open, first batch running low
Raw: Pre-orders open, first batch almost sold out
Plastic cases
Just Black: Pre-orders open, first batch has plenty available
Ghost: Pre-orders open, first batch has plenty available
Frost: Pre-orders open, first batch has plenty available
Travel case
80HE: Pre-orders open, first batch has plenty available
Stock and Batch update: Upcoming new products
These accessories have all either just arrived to our fulfillment centers or are about to arrive.
The store listings are being created with new product pictures taken from retail units.
Once the store listings are ready, you'll be able to purchase these items from stock for immediate shipment!
Expecting to start sales by the 1st of June!
Detachable Cables
- Just White
- Blossom Pink
- Ocean Blue
- Lavender Purple
Spring packs
- L35
- L45
- L60
- L70
- L80
- L100
Dye-sub keycaps
- ANSI-US Magnetic Wave White/Black
- ANSI-US Magnetic Wave Blue/Navy
- ANSI-US Magnetic Wave White/Pink
- ISO-DE Take Control
fervent elk
Stock update for prebuilt 60HE+, 60HE+ module, and W2HE
It's been a while since the last update in #đŠâbatch_updates hasn't it? This has been because our keyboards have been in stock for the majority of the last few months!
Unfortunately, while I was on vacation the last couple weeks, a few versions of a few products have dropped into backorder status... The cause varies per product, with the 60HE+ module experiencing an increase in sales rate that outpaced production, while the freight shipments for the the W2HE and 60HE+ got rolled to later delivery dates.
Therefore, I'll share some details on when you can expect the next batches to arrive to our various fulfillment centers. Later this week, we'll share some updates for the first batch of 80HEs and as a bonus, we'll talk about switches! 
Starting with the 60HE+ module:
The ANSI version of the 60HE+ module at both our EU fulfillment center and our US fulfillment center are on backorder. In both cases, we're expecting additional stock to arrive to our fulfillment centers in mid-July. Specifically:
- <@&1242040130991296572> starts shipping to customers on the 16th of July, 2024.
- <@&1242040404958777405> starts shipping to customers on the 18th of July, 2024.
In both cases, the quantity delivering to the fulfillment centers in July will be able to satisfy all outstanding backorders. However, for the US, it may be the case that towards the end of July, the module will go into backorder again, with the next batch delivering in mid-August.
The ISO version of the 60HE+ module is expected to stay in stock for the foreseeable future.
Next, we've got the fullsized W2HE:
Currently in the EU, the ISO version of the W2HE is on backorder.
- <@&1239922093156466688> starts shipping to customers on the 29th of July, 2024.
For the ANSI layout, it looks like we'll stay in stock but just barely! In the US, the current batch will sell out by the end of the week, but the next batch delivers to the fulfillment center tomorrow. Close one! đ
In the EU, the next batch will deliver well ahead of the current stock running out.
Finally, the prebuilt 60HE+:
In the US, the ANSI version of the 60HE+ is currently on backorder, with the next batch en route to the warehouse.
- <@&1252631922933497987> is expected to start shipping on the 15th of July.
This batch is pretty small, relative to our recent batches, because these PCBAs were originally destined to become modules. In an effort to help balance delivery times and to minimize how long any customer needs to wait for a backorder, we shifted some of that production to get assembled into complete keyboards. This kind of on-the-fly switcharoo was only made possible because we updated the prebuilt 60HE PCBA to match the 60HE+ module at the start of the year!
#đŠâbatch_updates message
Anyway, the next batch after NA-Isotoop-1 is NA-Zero which is expected at our fulfillment center at the end of July.
For orders shipping out of our NL and HK fulfillment centers, we've got plenty of units on hand to stay in stock through the next batches delivering.
More updates coming soon!
We're getting very close to the first 80HE's being in the hands of our Founders' Campaign customers! Lots of details are getting finalized over the next few days, and we'll be sharing more information by the end of the week.
Additionally, we've got some exciting updates to share with you all regarding switches, so keep your eyes peeled for more info soon!
fervent elk
Lekker Switch Update
TL:DR
- Millions of Lekker v2 switches are getting manufactured right now!
- First shipment heading to the keyboard factory for 80HE assembly.
- 60HE's and W2HE's are getting improved Lekker v1.5 switches.
- They will show an updated SKU: WKx-xxx-L60-101 to WKx-xxx-L60-102
The long version:
With the imminent arrival of the Wooting 80HE, comes the introduction of the newest upgrade to the Lekker switch, Lekker v2!
These switches have finished getting manufactured and the quality assurance checks were passed with flying colors.
Our top priority is to get these switches to the factory that assembles the keyboards, so that we can install them on the 80HEs! Next is to put together enough 90 piece switch packs for all of those Founder's Campaign switch packs. Then, more switch packs will get made with 20/70/90 switches each, for retail sale.
A staggering number of switches are getting made, which takes quite a bit of time. If we also swapped assembly of the 60HE and the W2HE to the new Lekker v2s in such a short timeframe, this would cause huge production bottlenecks.
However, we know that the original Lekker v1 switches can be made better... So we've worked with the switch manufacturer to improve them! We've ended up with switches that aren't quite as amazing as Lekker v2's, but a whole lot better than the v1's. We've been calling them v1.5's, and they are already working their way through the manufacturing process to get installed on 60HEs and W2HEs.
Which switches are installed on your keyboard?
You will know which lekker switch is installed based on the SKU. If the SKU ends in 101 then it has the Lekker v1 switches installed, and if it ends in 102 then it has the Lekker v1.5 switches installed.
Since we've got two keyboard sizes with two different layouts stocked at three different fulfillment centers, the exact time when each combination sells out of the 101 version and turns into the 102 version is different.
To keep things simple for operations and logistics, we will not be selling the two switch versions side by side, and instead shipping out all of the keyboards with Lekker v1's before shipping any with Lekker v1.5's.
For some people, the differences between Lekker v1 and Lekker v1.5 are very important, and they may choose to wait to order the keyboard until we start shipping units with the new Lekker v1.5s. We understand this. By updating the SKU, you can know exactly what you're getting. You can check the product status page to see which version is getting sold for which product at that moment. The different product/layout/fulfillment combinations will transition over the next few months. In a month or so, I'll post a status update for any SKUs that haven't yet swapped.
https://wooting.io/product-status
What's the difference between Lekker v1, v1.5, and v2?
The difference between the Lekker v1.5 and the Lekker v2 is pretty small. Both versions have significantly improved tolerances for the switch housings, which will result in substantially less stem wobble.
The Lekker v2 switches also have improved tolerances with the strength of the magnet, which makes the measurement of the switch position by the hall effect sensor both more accurate and more precise. While this is a measurable improvement, it is an imperceptible difference for us mere humans.
However, the difference between either Lekker v1 and Lekker v1.5 or between Lekker v1 and Lekker v2 is both measurable and significant. We want to give everyone an opportunity to experience these new switches!
We will be offering a juicy discount to current 60HE, W2HE, and Lekker Edition owners to pick up a Lekker v2 switch pack at a great price. In the next couple weeks, you'll find this discount in the rewards section of your Wooting Hub (soonâą), stay tuned for details!
https://hub.wooting.io/my/rewards
fervent elk
Batch update for 80HE
<@&1217487577263902853> , <@&1217486443190947902> , <@&1217492063105454101> , <@&1217491373633044570>
TL:DR
The date mass production finishes is (finally) locked in! The first batch will be complete by the 26th of July, about 4 weeks behind schedule.
After production, the keyboards will travel via land, air, and sea, to our fulfillment centers in Hong Kong, the Netherlands, and America.
The freight shipments each have a different estimated ready date to start fulfilling orders:
- HK fulfillment center: 6th of August
- NL fulfillment center: 15th of August
- US fulfillment center: 27th of August
Each fulfillment center will process the large volume of shipments a little bit differently, but all three will take a week or so to fulfill all the orders.
The above applies to NA-Champion and EU-Kampioen
For NA-Bridge and EU-Brug orders, this pushes the production planning for your batch back about 4 weeks as well.
The long version
The marketing team got to play around during the campaign, the industrial designers made sure we're getting the best possible products, the devs are working on polishing the firmware and the software, but now's when the real fun begins. You want your new keyboard on your hands. What's it gunna take?
Welcome to the world of logistics.
We need to get the keyboards and accessories from the manufactures to our fulfillment centers, and from the fulfillment centers to all you across the globe. And we've got to do it as quickly and efficiently as possible, with the fewest number of errors.
We have three fulfillment partners around the world, and each one will receive the products at a different time. NA-Champion will get fulfilled via the US fulfillment center. EU-Kampioen will get split between NL and HK fulfillment.
Hong Kong fulfillment
Orders getting fulfilled via HK will get assigned a new batch name, HK-Kampioen. Or should we call it HK-GuĂ nJĆ«n? If your order is going to get shipped via HK, in the next few weeks you'll this update in the Wooting Hub. You do not have to take any action.
Orders will be assigned to HK fulfillment based on the destination country and the items in the order. Soon, new orders will be able to pick their preferred fulfillment center during checkout. However, for this batch and for any orders placed before that system goes live, that has already been decided and unfortunately cannot be overridden based on personal preference.
Orders shipping via HK will get fulfilled based on destination country: first China, then Hong Kong, Taiwan, and Japan. We expect this fulfillment process to take about 1 full week.
Netherlands fulfillment
Our Dutch fulfillment partner will fulfill the most orders, with the most SKUs, shipping to the most countries, via the most parcel carriers. This is operationally very complex, but we made a solid plan with the fulfillment center and are ready to knock it out of the park.
Orders will get fulfilled based on product combinations and then destination country. Orders with fewer products will get fulfilled first, followed by orders with more accessories. That means people who bought more accessories will get fulfilled a later than those who didn't, which feels a bit backwards but is operationally much more efficient. Within cohorts of orders with similar items, shipments will be packed based on destination country, starting close to the Netherlands then radiating outward.
Roughly 80% of orders will get fulfilled within 5 days. However, due to the immense complexity of the operation, the remaining 20% of orders could take up to two full weeks to get completely processed.
USA fulfillment
I'm sure you noticed that US orders will start getting fulfilled last. This is because we must use sea freight to bring the keyboards from China to America. Our hope is to get these keyboards made first and start the freight shipment early. We have yet to get confirmation that this is possible, or how much sooner they can be ready, but we'll update you once we get that information.
We expect the fulfillment itself to go smoothly, once the products arrive. Unlike our Dutch fulfillment partner, US orders are all going to US addresses and there are fewer SKUs to deal with. They have been made aware of the larger-than-normal volume heading their way, and they're ready for it. Even still, expect it to take about 5 days for all the orders to get processed.
All fulfillment centers
Many thousands of orders, 100+ product combinations, shipping to 80+ countries around the world... Fulfillment at scale takes time, and both humans as well as machines make mistakes. Rest assured, Wooting has seen every kind of shipping case imaginable - we've got your back! We've got keyboards reserved to deal with lost, damaged, or defective shipments.
fervent elk
Prebuilt 60HE+s and Modules arrived in the US!
<@&1242040404958777405> <@&1252632078139396131> and <@&1252631922933497987>
We've just received word that the next batch of prebuilt 60HE+'s and 60HE+ modules have arrived at our US fulfillment center!
These units are enough to cover all of the backorders for the module, bringing the module back in stock for at least a little while!
For the prebuilt 60HE+, we've now got enough units to ship orders allocated to this batch, but the batch did completely sell out a little while ago, and new orders are filling into the next batch, NA-Zero.
Not sure which batch your order is part of? You can check this via the Wooting Hub.
Also via the Wooting Hub you can confirm that your shipping address is (still) accurate and get your order into queue to get fulfilled!
Please note, since the keyboards only just arrived to the fulfillment center, they still need to break down the pallets and prepare them for individual shipments. This will likely take a day or two, but we're going to go ahead and start getting orders queued. This way, your order will get shipped out at the earliest possible moment!
Confirm your shipping address here:
https://hub.wooting.io
fervent elk
60HE+ modules (ANSI-US) arrived in the EU!
<@&1242040130991296572>
To go along with yesterday's post of modules arriving at our US fulfillment center, so too have they arrived at our EU fulfillment center!
Emails are going out for individuals to confirm their shipping address and have their orders queued for fulfillment.
Visit the Wooting Hub to complete the address check!
https://hub.wooting.io
In the EU, we're now in stock for:
- 60HE+ ANSI-US (prebuilt)
- 60HE+ ANSI-US (module)
- 60HE+ ISO (prebuilt)
- 60HE+ ISO (module)
- W2HE ANSI-US
- UwU (all versions)
Out of stock for:
- W2HE ISO
Next batch of full sized W2HE's are expected at the warehouse next week, the 17th of July.
fervent elk
Quick update:
Jade switches (70 packs and 90 packs) have arrived to our EU fulfillment center! 
fervent elk
Fullsized Wooting Two HE's (ISO) arrived in the EU!
<@&1239922093156466688>
Those of you who have been waiting on the ISO version of the W2HE to get back in stock, good news! The keyboards have arrived at the fulfillment center and have been made ready for individual shipments.
Please confirm that your shipping address is accurate and hasn't changed, via the Wooting Hub.
https://hub.wooting.io
Once confirmed, you can expect your order to get shipped out in the next day or two. Note: it can take up to three days after you receive the tracking link before it starts actually tracking the parcel, depending on the carrier.
fervent elk
60HE+ have arrived in the US!
<@&1239921233651306587>
Good morning Americans! All of your commercial airline flights might be grounded, but that won't stop us from getting your new keyboard to your front door!
The most recent batch of ANSI-US 60HE+'s have arrived at our US fulfillment center and are ready to ship to you.
Please double check that your shipping address is accurate via the Wooting Hub and get your order queued for fulfillment!
https://hub.wooting.io
With the arrival of these keyboards, we're back in stock for 60HEs, at least for the next few weeks! Get 'em while they're hot!
fervent elk
80HE Update - Major Manufacturing Delay
<@&1217486443190947902> <@&1217487577263902853> <@&1217491373633044570> <@&1217492063105454101>
The estimated delivery date of the 80HE has been pushed back 6 weeks for all regions and all batches due to a problem discovered during the manufacturing process.
Your Wooting Hub has been updated with the new date that your order is expected to deliver to your front door, based on your specific fulfillment region and shipping method.
https://hub.wooting.io
What happened?
We've posted a video update sharing more information about the problem we discovered, and how we are resolving it.
https://www.youtube.com/watch?v=Uf6QannIR5s
In short, a critical IC part has a high level of defects. This in and of itself isn't a huge problem, as each keyboard gets tested multiple times during the manufacturing process. However, while investigating this problem we discovered that keyboards could pass all of the checks during manufacturing and then still fail after it has been packaged and prepared for shipment.
This means that some of the keyboards could be packed up at the factory in a working condition, but by the time it delivers to you, it's dead on arrival. This is absolutely unacceptable, and therefore production was completely halted until we can get this figured out.
How will we fix it?
Replacement IC parts are en route to the factory, and manufacturing will start back up as early as next week. Due to the nature of the PCBA production process, especially the water resistant coating process, as well as the sheer volume of keyboards getting produced, it will take up to 6 weeks for all of the keyboards to get produced.
There is a chance that the keyboards we've already manufactured can get reworked to replace the current IC part with a new one. If so, this would speed up the timeframe. However, this needs to get validated before we can confidently consider that as part of the delivery estimate.
Our commitments to you
Wooting is committed to producing the highest quality products we can. While this delay is both significant and frustrating, we believe that getting it right the first time is more important that getting it done quickly.
If you disagree with our decision, or your patience has run out, we understand. If you wish to cancel your preorder, you can do so for a full refund any time prior to the order getting submitted for fulfillment. To do so, reach out via the Wooting Hub's contact us page or email social@wooting.io
Our current focus is to ensure that the production can continue as soon as possible. You can be sure that we will be checking, double checking, and triple checking the replacement IC parts to ensure that they will function as expected for years and years to come.
At the same time, we are conducting a thorough root cause analysis and will share the results of our investigations in a deep-dive blog post at a later date.
Thank you for your patience and understanding!
fervent elk
80HE Update: Mass Production Continues!
<@&1217487577263902853> <@&1217486443190947902>
Good news! We found the problem, and fixed it.
Calder goes into depth about the IC part problem, what caused the short circuits, and how we addressed the issue. I'll leave Calder to discuss the technical details in the Youtube video, but the super short version is: the way the keyboards were getting tested to ensure they worked correctly was ironically breaking them.
Here are the details:
We Found and Fixed the Problem
What does this mean for the delivery timeframe?
Unfortunately, this does not mean that we'll be able to deliver your keyboard to you earlier than the estimates we communicated a couple weeks ago: #đŠâbatch_updates message
By stopping production until the problem was fully understood and fixed, that means **the six week delay communicated previously is now set in stone. **
Thankfully, the keyboards that we've already made do not need to be reworked! That said, we do still want to check each and every one of the keyboards that were manufactured to make sure no problems slipped through. This rechecking will take a couple of weeks to be fully completed. At the same time, the remaining keyboards from the batch are being manufactured. It's worth noting as well that the factory making 80HE's also needs to keep up with the demand for 60HEs, W2HEs, as well as creating products for other companies.
With all of these considerations in mind, the updated estimated ready date for the full batch of keyboards at the factory is the 26th of August. I want to take a moment here to express gratitude to our manufacturing partner for their flexibility, openness, and agility in adapting to the changing circumstances. It's no small feat to dramatically reconfigure mass production planning and scheduling, especially when throughout this process there were a great many unknowns and questions.
After production, what's next?
Once the batch finishes production on the 26th of August, a third party quality assurance company will inspect the keyboards to ensure that they all match our specifications. We've been using this third party service for years now, so they are very experienced in understanding our products and expectations. We expect this to take a few days.
After we get the green light from quality assurance, the keyboards will make their way to our three fulfillment centers in Hong Kong, the Netherlands, and the United States.
Transit methods and times are different for each fulfillment center. Even after we book the individual freight shipments, the actual delivery to our fulfillment centers may still change. The dates provided below are a realistic expectation for when we believe we can start fulfilling orders, but they are still estimates and are subject to change.
HK fulfillment starts: 17th of September
NL fulfillment starts: 26th of September
US fulfillment starts: 8th of October
Remember, these dates can still change. We'll be sure to update everyone if they do!
How long will fulfillment take?
To fulfill all of the orders in this first batch, even split across three fulfillment centers around the world, it will take up to a week for all of the orders to get fulfilled.
Each fulfillment center has a slightly different strategy for how they want to execute on getting the entire batch completed as efficiently as possible.
Remember to check the Wooting Hub for the most up to date delivery estimate for your specific order. This estimate is tailored for your batch, your shipping method, and the country your order is delivering to.
https://hub.wooting.io
80HE: The Second Batch
<@&1217492063105454101> <@&1217491373633044570>
Please read the batch update posted above, as the information shared for the first batch of 80HE's also impacts the production schedule for the second batch.
Our current best estimate is that the second batch will finish manufacturing roughly one month after the first.
This means that the fulfillment for individual orders from the second batch will occur one month after the fulfillment of the first batch.
We'll be sure to keep you updated and to refine these expectations as we get closer to the manufacturing ready date, and can start planning freight shipments.
fervent elk
Prebuilt 60HE+'s back in stock in the US!
<@&1255449519814869044>
For those who have placed backorders for the 60HE in the US, you've received an email informing you that your order is ready to ship and to double check that your shipping address is correct.
You can confirm your address via the Wooting Hub and release your order to get shipped!
https://hub.wooting.io
Don't want to create an account to confirm your address? No worries, you can either respond to the email directly with confirmation or you can simply wait a couple of days and it will get automatically shipped.
fervent elk
Accessories for 80HE preorders
Did your estimated delivery date change and a new "waiting for ___" batch name show up that you've never read about before?
Don't worry, your order is still expected to ship alongside your original keyboard batch!
- NA-Champion
- EU-Kampioen
- NA-Bridge
- EU-Brug
The new batch names you might be seeing include:
- NA-Capuchin
- EU-Kapucijn
- NA-Flamingo
- EU-Flamingo
- NA-Beluga
- EU-Beloega
Don't worry, this is a temporary thing. We've found that some of the accessory batches were listed in the wrong chronological order in our system, meaning that some orders got allocated to the 3rd batch of various accessories while there were still units available in the 2nd batch.
If your order is affected by this, no need to panic! We will reallocate the accessories in your order into the earlier batch, and the estimated delivery date you see on the Wooting Hub will be accurate again.
It may take us a week or two to process this, thanks for your patience!
fervent elk
80HE update!
<@&1217487577263902853> <@&1217486443190947902> <@&1276120233740075106>
Too long, didn't read...
- The first batch is almost done!
- Manufacturing completes **Monday the 26th of August. **
- Next are quality control checks - this takes a few days.
- Then freight shipments to our fulfillment centers in HK, NL, and US!
- New batch name for orders shipping via Hong Kong! Refresh roles on the Wooting Hub to get the new batch role!
https://hub.wooting.io
Hungry for details? Why of course!
For manufacturing updates, best to check out our latest Youtube videos including the production updates and the factory tour vlogs!
High Quality Products
How do we ensure that your keyboard is going to be high quality?
In manufacturing, the definition of quality is the adherence to the specification.
The specification, or the spec, is the document that defines what Wooting's expectations are. It outlines what we consider "defects" are and also categorizes them as minor, major, and critical defects. We consider things like:
- Do all of the components work as expected? LEDs, sensors, switches, stabilizers, etc.
- Is the product assembled correctly and perfectly? No gaps, loose screws, or cables not fully plugged in.
- Are there any cosmetic issues? No blemishes, stains, or scratches.
- Is everything packaged neatly into its product box? Are the product boxes neatly combined into master cartons? Does it have all the right stickers for the barcodes and certifications?
We measure this by doing Quality Assurance (QA) testing and Quality Control (QC) testing! These are technically two different things, but work together to ensure that the product that ends up on your desk is the best it can be. Quality Assurance is about the process, Quality Control is about the product.
The factory is responsible for quality assurance, where they keep a close eye on the production process to ensure that everything they make meets our expectations.
Quality control is checked by a third party service to ensure nothing gets missed. The randomly pick master cartons of finished products to investigate what's really in the box. They sample enough products to be sure that their experience opening many boxes is a good representation of what all customers might experience opening their box.
There's a whole science to it! Thankfully, we don't need to reinvent the wheel. The US Department of Defense set the standard for sampling, called the MIL-STD-105E, back in 1989.
What's critical to understand is that we decide what kinds of defects are considered minor, major, and critical. We also decide how many of each kind of defect are acceptable in any batch of products. The exact numbers are confidential, but our commitment to quality demands that they are very small.
Freight shipments
Once the keyboards pass quality control testing, we will ship them to our three fulfillment centers around the world!
All of the orders for the first batch are split into three batch names, depending on the fulfillment center that will ship the order. Just this week, we updated the orders that will get shipped via the Hong Kong fulfillment center to show the HK-GuanJun batch name.
Make sure to check your Wooting Hub to see if your order got swapped to that batch! If it did, make sure to refresh your roles on the Hub, so that you can get the latest notifications for your batch.
All three fulfillment centers will receive the 80HEs on different days. HK will receive it first, because they're the closest to the manufacturer. Then the NL fulfillment center will get their 80HEs, followed by the US fulfillment center.
Once the freight shipments start, we'll know with pretty good accuracy when exactly the fulfillment centers will be ready to start packing and shipping orders.
We'll be sure to post an update here once we have the exact dates. In that update, we'll share more about the fulfillment process including how exactly the fulfillment centers will manage to pack and ship thousands of parcels in just a few days!
fervent elk
80HE update - QC Passed!
<@&1217487577263902853> <@&1217486443190947902> <@&1276120233740075106>
Great news! The first batch of 80HE's have passed all of the quality control (QC) checks with flying colors! 
đ
This means that there's only three steps remaining between now and you having your new keyboard on your desk, ready to game:
- **Freight Shipment: **Getting the keyboards in bulk to our fulfillment centers in Hong Kong, the Netherlands, and the US.
- Pick & Pack: The fulfillment center picking all the items in your order and packing your shipment.
- Last Mile Shipment: The parcel carrier delivering the parcel to your front door!
It's getting close now... Are you excited yet? We sure are! đ„ł
Now that fulfillment is right around the corner, we're locking down order edits for the first batch.
Starting the 1st of September, customers in the 1st batch will no longer be able to add items to their 80HE order.
- Requests to add items made prior to the 1st of September will still be honored, while supplies last.
- This includes swapping items/colors, as that requires "adding" the new item.
- It will be possible to remove items after the 1st of September.
- If you absolutely must add that additional item after the 1st, expect that it will probably push your order to the 2nd batch.
For requests to add items, please email social@wooting.io for assistance.
Please note, if you request an order edit prior to the 1st of September, it will take up to a week to process it. We've got quite a few support requests outstanding, and are primarily focused on the most time critical requests: Cancellations, Shipment Support, and Returns.
Locking down order edits for the 1st batch well ahead of fulfillment helps us ensure we can process these requests by the time the orders are ready to ship. Thank you for your understanding and patience! 
fervent elk
Lekker v2 switch packs available now!
(soon for USA)
The best switch Wooting has ever made is now available for purchase on our storefront! These switches have improved housing tolerances for less key wobble AND improved magnet tolerances for more accurate and precise measurement of switch position.
Feast your ears on a lovely sound test...
You can now order L60 switch packs or L45 switch packs, in packs of 20, 70, or 90.
Shipping times:
- In stock in the Netherlands, ready to ship!
- Arriving soon in the United States, shipments start on the 10th of September
Already have a Wooting keyboard? (any Hall Effect capable keyboard)
Enjoy a limited time discount to upgrade to the new Lekker v2 switches!
You'll find a discount code in the Rewards section of your Wooting Hub to get 20% off 20, 70, or 90 packs of v2 switches. 
This discount will be valid until all of the Lekker v1 switch packs are gone.
Speaking of v1 switch packs... We've still got quite a few of them at our fulfillment centers! While supplies last, all switch pack prices have been cut by 50%!!
- A new 70 pack of v1 switches are just $19.99/âŹ19.99(incl. VAT) when purchased by themselves
- A new 70 pack of v1 switches are just $9.99/âŹ9.99(incl. VAT) when purchased with a module!
- A 12 pack of Lekker v1's are just $4.49/âŹ4.49(incl. VAT)!
Happy Modding 
fervent elk
80HE Freight Shipments Update
The freight shipments have been booked and pallets upon pallets of 80HE's are on their way to our fulfillment centers around the world!
We've got...
- Keyboards trucking to Hong Kong -> #đŠâbatch_updates message
- Keyboards flying to the Netherlands -> #đŠâbatch_updates message
- Keyboards sailing to the United States -> #đŠâbatch_updates message
Hong Kong Fulfillment for <@&1276120233740075106>
The first fulfillment center to receive the keyboards is the one in Hong Kong.
All of the orders that will get fulfilled via HK have been reallocated to the HK-GuanJun batch. Make sure you "refresh roles" on the Wooting Hub so that you can get notified via Discord once they're ready to go!
This is the first time that we're going to be shipping this many orders with this many SKUs via our Hong Kong fulfillment center. To make sure it goes smoothly, we're taking it a bit slow. The keyboards will be ready next week, but we're going to take a little bit of extra time to coordinate with the fulfillment center so that there's no surprises.
Starting in just 8 days....
Wednesday the 11th of September:
You will be able to confirm your shipping address is (still) correct via the Wooting Hub. Once you confirm your address, your order will be queued for fulfillment.
Friday the 13th of September:
All of the queued orders will get submitted for fulfillment at the end of the day. This will allow us to review the submitted orders over the weekend and make sure there are no glitches.
Monday the 16th of September:
The fulfillment center will start packing orders and preparing them for shipment!
- Orders shipping to China will get packed first, and then imported in bulk back to China where they will get shipped domestically to customers.
- Orders shipping to Hong Kong will get shipped domestically.
- Then orders shipping to Japan and Taiwan will get packed and shipped via express courier.
Netherlands Fulfillment for <@&1217486443190947902>
The Dutch fulfillment center will be packing the most orders, with the most SKU combinations, and delivering to the most countries. We've been working closely with them to ensure this goes smoothly, and can't wait to knock it out of the park!
To help prepare, we've been meticulously reviewing the shipping addresses for all of these orders over the last few weeks, with the goal of spotting any problems (and getting them fixed) before we're ready to submit the orders.
Even still, we will use the address confirmation system via the Wooting Hub to force everyone to double check that everything is in order before we yeet the parcels all over the world.
Starting at the end of next week...
Friday the 13th of September:
You will be able to confirm your shipping address is (still) correct via the Wooting Hub. Once you confirm your address, your order will be queued for fulfillment.
Monday the 16th of September:
Orders will start getting submitted for fulfillment. They will get submitted based on primarily the items in the order and secondarily the destination country.
- Orders with fewer items will get submitted first (I know... they spent less and get to go first? Not cool... But efficient! We need this efficiency, and it's only a couple day's difference, I promise!)
- Orders shipping to countries closer to the Netherlands will get packed first, then EU orders, then high volume destinations like the UK, Canada, and Australia, then the rest of the world.
Tuesday the 17th of September:
Wooting Team will be at the fulfillment center to document the process for a fulfillment vlog similar to the factory tour!
United States Fulfillment for <@&1217487577263902853>
The orders shipping via HK and NL get to be shipped a little earlier, but we've got some good news for our US friends as well!
We're a bit ahead of schedule and with some luck can start fulfilling orders before the end of September!
These keyboards are traveling via sea freight from China to Los Angeles. You can follow the shipment live! They're on this boat, currently sailing through the Taiwan Straight! đą
https://www.vesselfinder.com/?imo=9448798
On the vessel tracker, you can see that the boat is expected in the Port of Los Angeles on the 16th of September. However, please take this date with a grain of salt... Sea freight shipments often take up to a week longer to arrive at port than the tracker estimates.
Once the keyboards arrive in LA, they will need to clear customs. Typically this takes a day or two, but there is a chance that our container gets randomly selected for additional checks. This is perfectly normal, but if it happens can take a week to complete.
After the keyboards clear customs, they will get trucked to our fulfillment center in Las Vegas, who are ready and waiting to pack thousands of orders per day.
Stay tuned for the exact date when we'll start the address confirmations and start submitting orders to get fulfilled!
fervent elk
80HE update: First Batch Fulfillment
It's finally happening... The first batch of 80HE's are starting the fulfillment process!
A quick overview/reminder of what to expect:
Three fulfillment centers in Hong Kong, the Netherlands, and the United States.
- Orders shipping via Hong Kong are part of HK-GuanJun
- Orders shipping via the Netherlands are part of EU-Kampioen
- Orders shipping via the United States are part of NA-Champion
Each fulfillment center has a slightly different process and timeframe for when they will start packing and shipping orders.
- Hong Kong -> #đŠâbatch_updates message
- Netherlands -> #đŠâbatch_updates message
- United States -> #đŠâbatch_updates message
How "fulfillment" works
There are a series of steps that every order will go through in order to get fulfilled. Here's the breakdown:
- Address confirmations
- Queued for fulfillment
- Submitted for fulfillment
- Pick and Pack
- Shipped to you
- Export and import
- Last mile delivery
Every fulfillment step - explained!
Address confirmations
Once all of the products in your order are ready at the warehouse, you will be able to confirm your shipping address via the Wooting Hub.
We ask for address confirmations for two reasons:
- It's been many months since you placed your order, so long that maybe you've moved or are on vacation.
- It's possible that you made a typo, forgot an apartment number, or the wrong address was auto-filled at purchase. Double checking this reduces errors and prevents lost shipments.
Queued for fulfillment
After you confirm your shipping address is accurate, your order gets queued for fulfillment. Once in queue, it will get submitted for fulfillment based on what is most efficient for the fulfillment center. This can depend on:
- The shipping destination
- The items in the order
- The shipping method
- How many orders are already in queue
With this first batch of 80HEs, we're going to be allowing several days for customers to confirm their shipping addresses before any orders get submitted.
Submitted for fulfillment
Your shipping address is confirmed, your order has been queued, and now it has been submitted to the fulfillment center to get shipped!
Depending on how many orders get submitted at once, it can take up to a week for submitted orders to get packed, especially considering how many 80HE orders there are.
Pick & Pack
When the fulfillment center starts working on your specific order, they need to pick all the items that you've purchased from bulk pallets in the warehouse, and pack it into your parcel. This step is usually pretty quick!
Shipped to you
After all of the items in your order have been picked and packed into your parcel, the fulfillment center will create a shipping label and place your parcel in a bin or on a pallet, and presented to the parcel carrier.
You will at this step receive a tracking number sent to your email, but it often takes a few days for the tracking number to start showing the progress of your shipment - this is normal!
Some parcel carriers (like DeutschePost) take longer than others to show that they have received the parcel from the fulfillment center and are working on bringing it to your front door. Please be patient with this step, it will arrive soon!
Export and Import
Some orders will need to export from the country they are shipped from, and then import to your local country. Usually, your country's local customs will also inspect the parcel to make sure there's no funny business going on.
From the moment the parcel gets prepared for export, through the entire time it's being checked by customs, until the point where it gets imported in your country, there will be no updates to the tracking. Sometimes, this takes several weeks, especially if there aren't many parcels shipping to your country.
This is the step where some shipments will need to pay import duties and taxes to receive their shipment. If you're not sure if you need to pay duties and taxes, please check your tracking link or reach out for help via our support center.
Last Mile Delivery
After your parcel is imported, or if the parcel is shipped domestically, the final step is the last mile delivery.
For some parcel carriers, like FedEx and UPS, they will handle the parcel from the fulfillment center all the way to your front door.
Some parcel carrier, like DeutschePost, will only export the product to your local country, and then after your country's customs checks it, the last mile delivery is handled by your local parcel carrier.
Tracking Tip!
Don't know where your package is? Tracking link we emailed not helping? Check the Parcel App or Global Track and Trace to see if your local carrier has it.
First batch orders shipping via Hong Kong
Address confirmations are now open! <@&1276120233740075106>
Confirm your shipping address via the Wooting Hub to get your order queued for fulfillment.
Orders that get queued will be submitted for fulfillment late Friday night, local HK time.
The Hong Kong fulfillment center will start picking and packing orders on Monday the 16th of September!
Expect that it will take a full week for all of the orders to get packed and shipped.
If you have any questions about your order or the status, please contact our team via the Support Center.
fervent elk
Happy Friday the 13th to <@&1217486443190947902>!
Nothing unlucky about today, not when the address confirmation system has opened up for the first batch of 80HE's shipping via the Netherlands!
Head on over the Wooting Hub to confirm that your shipping address is still accurate and that there are no typos!
https://hub.wooting.io
Please actually take your time to review your shipping address!
As long as you get your order queued some time this weekend, there's no difference between confirming it right now, in twenty minutes, or in twenty hours.
The orders in queue will be split into five groups based on the items in the order:
- Prebuilt ANSI-US 80HE's with a switch pack.
- Prebuilt ISO 80HE's with keycaps and a switch pack.
- Prebuilt ANSI-US 80HE's with 2+ accessories.
- Prebuilt ISO 80HE's with 3+ accessories and prebuilt JIS 80HE's.
- 80HE modules.
Fulfillment expectations
- Sunday evening local NL time, the first group will get submitted for fulfillment.
- The first orders will start getting packed Monday morning.
- Once between 70% and 80% of the previous group has been picked and packed, the next group will be submitted.
- Expect that it will take all of next week for the full batch to get submitted, picked, packed, and shipped.
Once your order is shipped and you've received a tracking link, understand that it may still take several days until the parcel shows movement on the tracking.
In order for our EU fulfillment center to be as efficient as possible getting the 80HE orders shipped, we are pausing the fulfillment of any order that does not have an 80HE. Non-80HE orders will resume fulfillment starting the 23rd of September.
Please don't overwhelm our support team!
We know you're going to be excited to receive the best keyboard we've ever made, wanting a status updates up to the minute. We kindly ask for your patience during this time. We promise that we will keep an extremely close eye on the whole fulfillment process, as well as every single individual order!
For the next week, please do not ask for a status update on your shipment... Our team will ensure that your order ships as quickly as possible. We are already struggling with the volume of support requests, please allow time for these orders to get fulfilled, shipped, and delivered to you!
fervent elk
80HE update - <@&1217487577263902853> Fulfillment
After many months of waiting, and seeing so many people from EU-Kampioen and HK-GuanJun receiving their keyboards, your time has almost come! 
NA-Champion has cleared import customs!
The keyboards are now trucking to the fulfillment center. To get to your front door, there are a series of steps to go. Here's what you can expect!
Step 1: Freight Delivery
Freight arrival at the fulfillment center - delivery is expected tomorrow, Tuesday the 24th of September.
Note: your Wooting Hub will not show the batch as delivered until after step 2.
Step 2: Made Ready for Shipments
The bulk pallets need to be prepared for individual shipments.
We do not know how long this will take.
On the 1st of October, "peak season" officially starts at the fulfillment center. During peak season, freight deliveries take much longer to be made ready for individual shipments. This year, they told us to expect up to 10 business days.
This freight delivery happens just before the start of peak season. Does this mean it'll take 10 business days to be made ready? 5 days? We don't know.
Step 3: Pick and pack
Currently we expect to start shipping orders on the 1st of October.
This is what your delivery estimate in the Wooting Hub assumes as well.
Address confirmations will start on Monday the 30th of September.
We will be submitting orders in groups to help the fulfillment center get as many orders out the door as quickly as possible.
Expect that it will take a full week to get through all the orders, once shipments start.
- Group 1: Prebuilt plastic
- Group 2: Prebuilt zinc
- Group 3: Modules
Step 4: Shipped to you
Getting so very close now! Once your order is packed, a shipping label will be printed and you will receive a tracking link.
With so many shipments going out at once, parcel carriers will not scan them at pickup. Between the time a shipping label being created and the parcel is scanned at the first sorting center, there will be no updates to the tracking. This blind spot can be frustrating, **but is perfectly normal. **
NA-Champion orders could pick between two shipping methods. You can check which you have on the original order confirmation email.
Expedited shipping:
- Should deliver within 7 days of the label being created.
- If it takes longer, but is still on the way, we will refund the $7.99 you paid for shipping.
- If the tracking does not update for more than 7 days, it can be considered lost.
Economy shipping:
- Should deliver within 14 days of the label being created.
- If it takes longer but is still on the way, then we kindly ask your patience with "free shipping."
- If the tracking does not update for more than 14 days, it can be considered lost.
Step 5: Delivered
Coming soon to a battlestation near you!
If you need any assistance with your shipment, or after delivery, please contact us via the Support Wizard
fervent elk
First batch of 80HE's in the US are ready to ship! <@&1217487577263902853>
Please confirm that your shipping address is accurate via the Wooting Hub and get your order queued for fulfillment!
https://hub.wooting.io
As a reminder, we'll be submitting orders to get fulfilled in three groups:
- Group 1: Prebuilt plastic
- Group 2: Prebuilt zinc
- Group 3: Modules
The first group will get submitted on Monday the 30th of September. Later groups will get submitted once most of the previous group is packed.
With so many orders going out the door next week, please be patient if your parcel tracking doesn't immediately show movement.
If anyone experiences any problem with their shipment, we've got your back! But please, please, be patient and allow a full week without any updates after you receive your tracking link to request support, our team is struggling to keep up with support requests and 99% of "no updates to the tracking" issues resolve themselves within a few days without any assistance or intervention.
fervent elk
80HE's, first batch fulfillment overview
Fulfillment at scale, around the world!
Overall, all three fulfillment centers packed the first batch of 80HEs quickly and efficiently! Normally we don't provide numbers, but just this once we can share some juicy details. Note: orders shipped includes non-80HE shipments as well.
- EU fulfillment shipped 11,900 orders in 10 days
- US fulfillment shipped 6,500 orders in 4 days
- HK fulfillment shipped 1,300 orders in 3 days (excluding national holidays)
We filmed a fulfillment vlog at our EU fulfillment center to share how the process works. The finishing touches need to be made and the final edit completed, but we'll get it published in the next couple of weeks!
Not everything went flawlessly...
White Zinc Cases
Two problems were uncovered when the white zinc cases started delivering to customers.
- Some units had the paint chipped during shipping.
- All units are easily scratched when grazed with a metal object.
We've sent out emails directly to everyone who purchased a white zinc case, past and present.
- Chipped paint on arrival is covered by warranty.
- As for the scratching, we at Wooting think we can do better, and so we will work on a White Zinc v2 that avoids this.
- Customers can either choose to stick with the v1 White Zinc they ordered/received and receive $40/âŹ40 in store credit 30 days after delivery, or they can return their unit for a black zinc within 30 days.
Raw Zinc Cases
We discovered odd polishing marks on the cases before shipping them to our fulfillment centers.
- The factory reworked these cases
- The units were supposed to be able to make it to our fulfillment centers in time to slot into the end of batch 1 fulfillment.
Unfortunately due to the factory taking a little longer and the freight forwarders taking a whole lot longer than expected, these units still haven't arrived at our fulfillment centers...
- We expect the raw zinc cases will start shipping in the EU on Tuesday the 8th of October and in the US on Thursday the 10th of October.
Polybags instead of Cartons from US
About 4,400 orders from NA-Champion shipped in poly bags instead of cartons.
The keyboards are fine, but many people have (or will shortly) receive their order with exploded switch packs...
First off, our apologies if this happens to you!
- This is obviously covered by warranty, and we'll get the switch pack replaced as quickly as possible.
- Contact our support here. Please include pictures of what you received. Customer Support
National Holidays in HK
Unfortunately the timing of the first batch shipment fell right when there were holidays in Hong Kong.
This caused the fulfillment to take longer than expected, even if the fulfillment center had the fewest orders to ship.
Thankfully they've caught up on the backlog and are back on schedule.
fervent elk
80HE Second Batch Update!
<@&1217492063105454101> <@&1217491373633044570> <@&1276127538288263211>
The second batch of 80HEs is en-route to our fulfillment centers around the world!
Except the White Zinc keyboards and cases...
Later this week, more information will be shared about the status of these orders. If your order contains a white zinc case and you choose to ship it as-is (via the Wooting Hub), it will be ready to ship to you about 2-3 weeks after the dates provided below. Later this week, more details will be shared directly to affected customers via email.
Once the products arrive at the warehouse:
The bulk pallets will be prepared for individual shipments. We'll notify you when it's time to confirm your shipping address via the Wooting Hub. After that, your order will be queued for fulfillment.
Like the first batch, queued orders will be submitted based on the specific items in the order. Weâll provide fulfillment timeframe expectations and other details once weâre ready to start shipping.
US Fulfillment
These keyboards are on the CMA CGM OHIO container ship, heading to the Port of Los Angeles.
Want to track the ship? Track it here
We prioritized these units at the factory and shipped them before the rest of the batch was even finished.
-
ETA at the port: 22nd of October (can change)
-
Customs Clearance: This is the big wildcard. Random container checks can take up to a week.
-
Transport to Fulfillment Center (Las Vegas): After clearing customs, the shipment is trucked to the warehouse.
As we are in peak season, the fulfillment center might take up to 10 business days to make the pallets ready for individual shipments. -
Wooting Hub Estimate: Address confirmations should open on the 11th of November.
-
This may start earlier if customs goes smoothly. Weâll update you if thereâs a change!
NL Fulfillment
These keyboards will be shipped via air freight. The booking hasnât been confirmed yet, but it typically takes about 2 weeks from start to finish once booked.
- Wooting Hub Estimate: Address confirmations should open on the 31st of October.
- This estimate assumes slower-than-usual logistics. Once we confirm the freight booking, we'll see if we need that extra time or not. With some luck, shipments might start a few days earlier. Stay tuned for updates!
HK Fulfillment
The Hong Kong shipment will travel by truck, making this the shortest trip of all. However, even a short journey requires the cargo to pass through multiple warehouses.
- Wooting Hub Estimate: Address confirmations should open on 24th of October.
There's some extra buffer time for this shipment, but only a couple of days at most. Weâll keep you posted if things move faster than expected!
fervent elk
80HE White Zinc Update
<@&1296517171652067358> <@&1296517087950536706>
For Discord notifications: Go to My Account on the Wooting Hub and click "Refresh rewards"
If you have an unshipped preorder for a white zinc case, and selected via the Wooting Hub to "Wait for additional options" (or did not make a choice at all), we have sent you a follow up email with additional options.
You can now:
- Choose to receive your order as-is. Receive 40$/40⏠in store credit 30 days after delivery. (0-1 month)
- Choose to swap to Black Zinc (1 month)
- Choose to swap to White Zinc v2 (2-3 month)
note: the swaps will be completed in bulk next week
In the email we included a private video that explains the situation in depth, and both the email and the video subtitles were translated into Chinese Simplified, Chinese Traditional, and Japanese for your convenience.
We've also posted a public video that talks about the current status and what to expect moving forward:
https://www.youtube.com/watch?v=ESvC7mahbB8
Small Recap
We discovered 2 concerns regarding the white zinc case:
- A few white zinc cases were delivered with a small chip in the paint.
- When grazing over the surface with a metal object, it leaves an erasable gray mark.
We immediately decided to investigate the feedback, and just in case paused both the production and sales of the white zinc case. We concluded:
- Small chips in the paint when the keyboard is received. This is covered by warranty. At some point during use you might bump it into a hard object and chip the paint. Past 30 days, this is considered regular wear and tear and not covered by warranty.
- The gray marks can be removed with an eraser or a rough cloth. This is a normal occurrence for spray-painted cases. We tested other white metal keyboards on the market, they experienced the same issue.
The white zinc v1 meets the expectations we had for the product. We could have continued production, but we know that we can do better, so we will. We decided to immediately start on a v2 of the white zinc case that can prevent these 2 occurrences entirely.
White Zinc v2 - Status Report
We decided to explore 2 routes:
- E-coating + spray paint
- Spray paint + UV-coating
The first route (E-coating) didnât work out. The UV-coating however worked excellent in 2 ways:
- A protective cohesive layer that wouldnât chip.
- A hardened smooth layer that prevented any object from leaving a mark behind.
There are 2 disadvantages to the UV coating:
- The surface is smoother and has a slight shine.
- The UV alters the white color to look darker and greener.
The color alteration is not acceptable to us. Thatâs why weâll need another 2 weeks to test different UV coat mixtures to prevent or minimize the color alteration. (You can see the results in the video)
Stay tuned for updates.
Freight Shipments Timings
We have resumed production of enough v1 white zinc cases to fulfill all outstanding orders.
- Pausing production means that the v1 cases were not done in time for the rest of the freight shipments.
- Current estimations are that these units are 2-3 weeks behind the regular batch.
Once production completes, we'll do our quality control tests, and then ship them to our fulfillment centers as quickly as possible. We'll share updated dates once this happens!
A final note....
We pride ourselves in our transparency and openness. Situations like this put that to the test.
It has been tough to get all our customers the most accurate and up-to-date information possible, as fast as possible, every step of the way. I think we've done an okay job at that, but there's room to improve. I know there are people who are frustrated and angry, and to those folks I hope you can accept our heartfelt apology for your experience. Hopefully once you receive your new keyboard, it'll all be water under the NA-Bridge/EU-Brug.
fervent elk
80HE Batch 2 already?!
<@&1276127538288263211>
Hard to believe that we're already starting the fulfillment process for batch 2, but here we are!
Hong Kong fulfillment only:
The address confirmations are now open for the orders getting fulfilled out of Hong Kong!
Head over the Wooting Hub to confirm that your shipping address is correct, and get your order queued for fulfillment.
https://hub.wooting.io
Orders will get queued over the weekend while the warehouse finishes receiving and preparing the freight for individual shipments.
Then, starting probably Tuesday the 29th of October, orders will start getting submitted to get fulfilled.
bright oar
<@&1217491373633044570>
EU-Brug Address Confirmation
Two weeks ago, Mark stated in a previous update #đŠâbatch_updates message that your address confirmation should open today.
Unfortunately, our shipment towards our warehouse in NL have been delayed and we decided to postpone the address confirmation.
It will be an overall smoother and faster process to open up the address confirmation once we confirm that everything has arrived at the warehouse.
Additionally, we want to prevent possible confusion for you all (as there won't be any hub order updates) either.
By current estimations, it should arrive next Tuesday, November 5th.
Although the delay might've been out of our control, we do have control over the next step in getting your order to you.
If anything changes, we'll let you of course know!
fervent elk
80HE Second batch part 2 EU Boogaloo
<@&1217491373633044570>
I regret to inform you that the best part about preordering a Wooting keyboard is almost over... The wait!
Orders shipping via our Netherlands fulfillment center (EU-Brug) can now confirm their shipping address via the Wooting Hub to get their order queued for fulfillment.
The first orders will get submitted for fulfillment no sooner than the 6th of November.
The freight shipments have been sliced and diced into many different deliveries to our fulfillment center, due to the sheer number of pallets getting shipped. The first units will get inbounded at the fulfillment center starting the 6th of November, and shipments can start shortly thereafter.
Expect 2 full weeks to fulfill this batch.
Due to how the freight shipments are split up, it's not as straightforward as the first batch for which orders will be ready to get packed first.
Fulfillment group order
- The first group - Black Plastic and Smokey (Ghost) Plastic ANSI prebuilts.
- The second group - Black Plastic and Smokey (Ghost) Plastic ISO and JIS prebuilts.
- The third group - ANSI, ISO, and JIS modules.
- The fourth group - Black Zinc ISO and Black Zinc JIS prebuilts.
- The fifth group - the Black Zinc ANSI prebuilts.
By the time the fifth group is completely, we'll know more precisely when the White Zinc keyboards will be ready to get fulfilled - stay tuned for this.
Want to know about the different steps it takes to fulfill an order?
[Read about it here!](#đŠâbatch_updates message) or you can watch a video about it!
This batch is much larger than the first batch of 80HEs. Please be patient while the fulfillment center works through packing these orders as quickly as efficiently as possible!
fervent elk
80HE update - Second batch ready in the US
<@&1217492063105454101>
The second batch of 80HEs have arrived at our fulfillment center in the United States and are ready to ship to customers!
(excluding white zinc cases, update on which zinc batches coming later this week)
Head on over to the Wooting Hub to confirm that your shipping address is accurate and still up to date, then your order will get queued for fulfillment!
Later today, emails will be sent out to orders ready to ship. If you have already confirmed your shipping address via the Hub, you will not receive this email.
Want to know about the different steps it takes to fulfill an order?
- Queued for Fulfillment
- Ready to Pack
- Pick and Pack
- Shipped to You
[Read about it here!](#đŠâbatch_updates message) or you can watch a video about it!
Expect 1 full week for this batch to get fulfilled.
Shipments to customers will probably take a little longer than "normal" due to parcel carriers in the US being very busy with the holiday "peak" season.
Once your order gets shipped (sent to the parcel carrier) you will receive a tracking link. This link may take 2-3 days before it is received and scanned by the parcel carrier.
Once the parcel carrier receives it, orders sent with "Economy Shipping" will take 1-2 weeks to deliver, and orders with "Expedited Shipping" will take 2-5 days to deliver.
With that difference in shipping time, some people will wonder if they can upgrade their shipping method. **Unfortunately, it will take our team longer to process that upgrade than the difference in delivery time. **Best to leave it as is.
Enjoy your new 80HE!!
fervent elk
EU-Brug fulfillment update
Ping-less update for a status report on EU-Brug shipments:
One week in, roughly half of EU-Brug has been shipped.
We expect that the remaining orders for EU-Brug will get packed and shipped this week.
(excluding white zinc cases - update coming later this week)
Previously we had shared a set of "fulfillment groups" that would dictate which orders get processed in what order. While good intentioned, the group order ended up not being the order in which the fulfillment center made the products ready to ship to customers.
Therefore you may find yourself in groups 1 or 2, seeing individuals getting their orders processed out of groups 3 or 4.
Apologies for any confusion there, but rest assured your specific order will get packed very soon!
fervent elk
White Zinc Update!
<@&1296517087950536706> <@&1296517171652067358>
The past, the present, and the future
- **Past preorders for v1 White Zinc: **$40/âŹ40 gift cards status update
- Current preorders for v1 White Zinc: Bridge/Brug white zinc preorders
- Future preorders for v2 White Zinc: Development updates for version 2
Gift cards for orders delivered 30+ days ago
The first round of gift cards has already gone out, with more being sent this week!
Keep an eye on your email for receiving it.
You do not have to take any action in order to receive it
This is what we meant with "automatic," but it is not done by a robot - our team executes on sending these in bulk every week or so.
White zinc v1 preorders
Good news! The keyboards are en route to our fulfillment centers in the US and the Netherlands.
Hong Kong fulfillment
They've just delivered and are slotting into the last HK-Qiao **shipments getting sent out this week and early next week. **
Netherlands fulfillment
The keyboards are expected to arrive to the fulfillment center by the 20th of November, and the team there knows to prioritize this freight delivery and get it ready to go as soon as possible. With a bit of luck, we can start shipping orders as early as the end of next week.
Currently, the Wooting Hub assumes that **orders will start shipping on the 26th of November. **
US fulfillment
These keyboards will also travel via air freight to LAX and then deliver by truck to the fulfillment center in Las Vegas.
Our freight forwarder's system is currently estimating that the keyboards will deliver to the fulfillment center on Saturday the 23rd of November.
However, I expect this date to slip into the following week - we're deep into peak season and Black Friday is right around the corner: every step of the logistics process is at or above capacity.
The Wooting Hub currently lists the 3rd of December as the date when the first units can start shipping.
I think this is a reasonable expectation, but it could be a week sooner or it could be a week later.
The moment that these keyboards are ready to ship to you, we will notify you.
White zinc v2 - the future is now!
Our product development team is hard at work to ensure the next iteration of this case is the best it can possibly be.
They've been closely collaborating with the factory to evaluate processes, coatings, and treatments. Their focus is to get the right color, feel, and durability - not to rush into making a quick decision.
The last update I got from them suggested that they're about ready to make a final decision and start the manufacturing process. Once we're locked in, we can get a manufacturing ready date from the factory and we can start planning freight shipments.
After all the planning is done, we'll first swap over any preorders that wanted to wait for the v2 so that they get first priority. Then, we'll start selling the v2 version on the storefront!
Calder is planning on filming a video update next week to share the progress. After filming, our marketing team will need to process and edit the video, so it's possible that it will go live towards the end of next week but more likely that it'll be ready during the last week of November.
fervent elk
80HE Batch 2 fulfillment update
Across the world, the fulfillment process for the second batch of keyboards is almost done. However, each fulfillment center has a few stragglers, each for different reasons.
While the remaining orders that haven't yet shipped is small, it's not none. And more critically, if it's your order that hasn't shipped, then you've not had a great experience and for that we apologize.
HK Fulfillment - <@&1276127538288263211>
Our Hong Kong fulfillment center has finished the batch 2 fulfillment, excluding bulk orders of 10+ keyboards. We intentionally prioritize direct to consumer shipments ahead of bulk orders, but those are now done and the remaining bulk orders are getting processed.
There was a problem where orders shipping to China specifically did not get the tracking number automatically added to their order, resulting in the order staying in a "Ready to pack" state even though it had been shipped.
By now all of the tracking numbers have been manually added where needed, and the vast majority of these shipments have by now already delivered.
NL Fulfillment - <@&1217491373633044570>
The Dutch fulfillment center has fully completed the 2nd batch fulfillment - except a fair few orders with ANSI-US prebuilt Zinc Black keyboards.
This has been a particular sore point for some customers, and the root cause is a series of unfortunate events.
First, due to the problem with white zinc cases, many customers swapped their orders to black zinc, more than the quantity of black zinc prebuilts originally planned. At the time, this wasn't an issue, as we were able to redirect a large number of keyboards that were planned to become white zinc keyboards into black zinc instead. These extra units, manufactured last out of the batch, were supposed to arrive to the fulfillment center in time to perfectly slot into the end of EU-Brug's ~2 week fulfillment process.
Then, the freight shipment got "rolled" to later and later flights. This is not uncommon in freight logistics, especially in the run-up to peak season ahead of Black Friday.
When they did finally arrive in Amsterdam, local customs took their sweet time importing them. Anyone who has ever dealt with customs knows that they simply don't care about any urgency; they'll get to it when they get to it.
The good news is that these black zinc keyboards are now at our fulfillment center, so shipments can go out. That said, since it's already late Friday afternoon in the Netherlands, it doesn't look like all of the orders will get packed and shipped today. Won't be long now though!
US Fulfillment - <@&1217492063105454101>
Thankfully the second back of 80HE's did correctly get shipped in boxes to customers, no repeat of the polybag shipments that claimed the lives of oh so many innocent Lekker switches.
But it wouldn't be fair to the other fulfillment centers if there wasn't some quirk or oddity in the US too...
Most people know that sometimes parcel carriers can deliver a customer's package to the wrong house. This is never a fun experience, but it can happen. Well, did you know that this can happen to freight shipments too?
Thankfully it happened to a freight shipment of wrist rests, not keyboards. And, most of these 5,000+ wrist rests were extra inventory to ensure we stay well stocked. Unfortunately, 550 of these units are required to fulfill pending 80HE orders.
The misdelivered shipment has been found, and is being redelivered to our US fulfillment center as soon as possible. I don't have an exact delivery date, but I expect it to be fully inbounded and shipping to customers some time next week.
Note for all customer shipments
If your order has been shipped but there is a problem, don't hesitate to reach out to our support team for assistance. It may take a few days or a week to get your case investigated and resolved, but rest assured we've got your back!
fervent elk
80HE Batch 3 update!
<@&1217821903021015180> <@&1217821202811322369> <@&1276128002266370069>
With the second batch ([mostly](#đŠâbatch_updates message)) behind us, it's time to start talking about batch 3!
Production for this batch is well underway, and the expected timeframes for deliveries are starting to come into focus.
For this third batch, we're going to tweak to how we handle batch allocations in our system.
Scaling Batch Updates
Previously, all orders within a batch had a single batch name to reference one purchase order with the manufacturer, and split per fulfillment center. For example, batch 2 of 80HEs was split into Bridge, Brug, and Qiao.
Two reasons why this needs to be improved.
- Manufacturer ready dates
- Freight shipments
Manufacturer ready dates
Previously, a "batch" would have a single ready date when all of the products would be completed. Because the 80HE has so many different versions, the factory will finish all of the keyboards from one type before moving on to the next type. At this scale, it could be weeks between the first version being completed and the last.
For example, the factory may first produce all of the ANSI-US preassembled black plastic keyboards. Then they'll start working on ISO and JIS black plastic. Once all three layouts of black plastic are completed, they'll start working on assembling the ANSI-US ghost plastic. And so on and so forth, until all the versions and layouts are completed.
There's no reason to wait for the last version to be completed before we start the freight shipments of the first version!
Freight shipments
Getting the keyboards to our various fulfillment centers is much more complex than it used to be. Back in the day, a batch would get one freight shipment per fulfillment center.
These days though... Well, the second batch of 80HEs heading to the Dutch fulfillment center needed eight(!!) airplanes to get delivered!
If, for example, the black zinc keyboards experience a delay, that doesn't impact the rest of the batch being ready to go.
With the previous system, we had to either a) delay everyone's shipments until the last freight shipment delivered or b) start the fulfillment process, and hope that the last freight shipment delivers in time to slot into the fulfillment process without issue. Neither of those are great options!
What will change?
Orders will get reassigned to a "mini batch" based on the specific version of the keyboard in their order.
Some of these versions will be ready sooner than is currently listed in the Wooting Hub. Some of these versions will be ready later.
Then, once the freight shipments are booked, if any of the "mini batches" get sent in multiple freight shipments, we'll again split those orders into micro-mini-batches.
How will this be better?
The biggest benefit to these changes is that your order's delivery estimate will be much more accurate for your specific order.
Another benefit to this change is that we can spread out the fulfillment of the overall batch, instead of flooding the fulfillment center with tens of thousands of orders at once. No more waiting in queue for a week or more!
When will this be completed?
Orders will get reallocated to the mini batches over the next two weeks. It's important that we take our time to do this reallocation carefully, so that we can honor the first come first serve system we've created.
You will see on your Wooting Hub when you've been reallocated to the mini-batch. Once that is completed, you will need to "refresh your rewards" on the Wooting Hub so that your discord account gets the right mini-batch role.
After everyone has been reallocated, I will make sure to ping each of the mini-batch roles and the overall batch roles so that everyone knows to update their Wooting Hub discord connection. From then, batch updates will tag the mini-batch roles for updates.
fervent elk
White Zinc v1 Update
<@&1296517087950536706> <@&1296517171652067358>
At long last, the beleaguered v1 white zinc has arrived at both the EU fulfillment center and the US one!
You can now confirm that your shipping address is still accurate via the Wooting Hub, and get your order queued for fulfillment.
Quick note: we are now at the peak of "peak season." Black Friday is just a few days away, and (especially in the US) this is the busiest time of year for e-commerce.
While we do not discount keyboards for Black Friday (or really for any reason) we utilize third party fulfillment services whose other business customers do have promotions, leading to a large influx of orders to get packed.
Similarly, parcel carriers get swamped during this time of year. Once your order gets packed and a shipping label is created, please be patient!
It will probably take longer than the normal 48 hours for parcel carriers to scan the shipment to show they've got it, and it will probably take longer than they typical shipment duration for it to get to your front door.
White Zinc V1 Important Notes
This product doesn't quite meet Wooting's expectations of long-lasting quality and durability:
- The paint can chip more easily than the anodized black
- Grazing the white paint with a metal object can lead to grey marks (which can be erased with an eraser)
If you choose to receive the product as-is, about 30 days after your order is delivered, you will be provided with a $40/âŹ40 gift card valid for future purchases.
If your case has any defect at the time of arrival, you can return it under warranty for a replacement or refund.
Details can be found here:
#đŠâbatch_updates message
White Zinc V2 update:
No major update to share at this time: development is progressing.
Calder is expecting to film a video update this week, which would get edited and shared on Youtube (probably) some time next week. Stay tuned!
fervent elk
80HE batch 3 - getting close!
As mentioned in a previous update, the 3rd batch of 80HE's has been split into "mini batches."
I'll be providing a full breakdown of each of those mini batches for each fulfillment center, but for now the first one has arrived at the warehouse!
<@&1313501084802617364> is here and ready to start shipping to customers!
This freight shipment includes:
80HE ANSI Modules
80HE ISO Modules
80HE JIS Modules
80HE ISO Ghost prebuilts
If all of the rest of the items in your order are ready to go, then you can confirm your shipping address via the Wooting Hub and get your order queued for fulfillment!
It could be that your order is still waiting on other accessories;
Switch packs: EU-Bruinvis
These switches (finally) arrived at the port of Rotterdam, almost 3 weeks later than scheduled, and should be ready at the fulfillment center some time next week.
Separate cases: EU-Beluga
These cases have not yet been completed at the factory, so expect that the orders with them won't be ready to ship until the end of January.
Next week I'll share the full breakdown of all the mini batches and their most up to date expectations for when shipments can start!
fervent elk
White Zinc update!
Calder's got your back with a new video update for you
fervent elk
3rd batch of 80HEs - HK fulfillment
<@&1276128002266370069>
We're almost ready to start fulfilling 80HE orders from the third batch via the Hong Kong fulfillment center!
However, we're not quite on schedule... Here's what you need to know:
This batch is split into two parts, based on when the factory completes the production.
Zinc Black and Ghost Plastic Prebuilts
Orders with these products have been reallocated to <@&1318514374561763358>
These keyboards have already been completed and are en-route to the fulfillment center.
We estimate that we can **start shipping to customers on Friday, the 20th of December. **
Black Plastic Prebuilts
Orders with this product have been reallocated to <@&1318514195708379210>
Unfortunately these units have not yet been completed at the factory.
They will be completed by the 23rd of December. Once ready, they will get checked by a 3rd party quality control service. Then, they will travel via truck to the fulfillment center.
Typically, it takes 7-10 days after being ready at the factory to complete the quality control and deliver to the Hong Kong fulfillment center. However, this period will include both Christmas and New Year's. It's unclear what impact this may have on how long this process may take.
Therefore, we estimate that we can **start shipping to customers on Tuesday, the 7th of January. **
fervent elk
80HE 3rd batch - USA fulfillment
<@&1217821903021015180>
The 3rd batch of 80HEs heading to the United States now has all of the freight shipments booked and confirmed.
This batch has three shipments, split by the keyboard layout.
Modules and Zinc Black Prebuilts
<@&1314268110953648251>
These units have been in transit for quite a while now, and are nearly at the fulfillment center!
They are expected to arrive at the fulfillment center on the 20th of December.
However, I do not expect that the fulfillment center will have the freight shipment ready for individual shipments until after Christmas and after New Year's.
Shipments to customers are expected to start on the 3rd of January.
Black Plastic Prebuilts
<@&1316425394211000352>
Unfortunately, this freight is still sitting at port in China, ~~waiting to get assigned a container ship to sail over the Pacific. ~~
The shipping vessel has now been assigned; the CMA CGM MISSISSIPPI.
https://www.marinetraffic.com/en/ais/home/shipid:3573678/zoom:10
Expecting to depart China on the 2nd of January, and arrive at the port of Los Angeles on the 20th of January.
Due to this, it will be many weeks still until these keyboards are at our fulfillment center and ready to ship to customers.
Shipments to customers are expected to start on the 4th of February.
Expect this date to get updated somewhere in the middle of January when the expectations can be more solid.
Ghost Plastic Prebuilts
<@&1318939380236419104>
While this freight shipment is also still sitting in port in China, it has at least been assigned a container ship for its journey to America.
These keyboards will be traveling on the ONE MANHATTAN, currently moored off the coast of Thailand.
https://www.marinetraffic.com/en/ais/home/shipid:3636553/zoom:10
The vessel will make its way through the South China Sea over the next week and pick up the 80HEs in Yantian, China on the 26th of December.
Estimated arrival at the Port of Los Angeles is the 13th of January, at which point the keyboards will need to clear customs and make their way to our fulfillment center in Las Vegas around the 20th of January. Be aware that these dates are very much so estimates, and are likely to change over time.
Once at the fulfillment center, they will prepare the bulk pallets of keyboards for individual shipments, which can take up to a week.
Shipments to customers are expected to start on the 28th of January.
fervent elk
80HE 3rd batch - Netherlands fulfillment
<@&1217821202811322369>
If your order is shipping via our Dutch fulfillment center, pay close attention to this post. The NL fulfillment center deals with the most complexity in every way:
The most freight shipments, arriving via air and sea, with the most different products.
Head over to the My Account section of the Wooting Hub to refresh your roles so that you can see which mini-batch your order is part of.
https://hub.wooting.io/my/account
80HE modules (ANSI, ISO, JIS) and Ghost Prebuilts (ISO)
<@&1313501084802617364>
This shipment has already delivered to the warehouse, and orders have been shipping.
If your order isn't ready to ship, it's probably waiting on a separate zinc case or the switches.
- EU-Bruinvis: ~~Arrived at the warehouse on the 18th of December, should be ready to ship in a few days. ~~ Ready to ship!
- EU-Beloega: Expected at the warehouse on the 4th of February.
- EU-Licht-1: Expected at the warehouse on the 18th of February.
We've shared with the manufacturer how important it is to get these cases made as soon as possible. If we can get them delivered sooner, we'll let you know.
Black Plastic Prebuilts (ISO and JIS) and Ghost Prebuilts (ANSI and JIS)
<@&1318933780773470209>
These units have finished being produced and are currently getting reviewed by our third party quality control service, to ensure that they meet our quality standards.
We expect that this will be completed and the units can begin their freight journey on the 27th of December.
Shipments are expected to start on the 7th of January.
Black Zinc Prebuilts (ANSI, ISO, JIS)
<@&1313501034466902057>
The zinc prebuilt keyboards for this batch are sailing the high seas, having just passed the Cape of Good Hope.
They are on the container ship EVER AIM and you can follow its progress here:
https://www.marinetraffic.com/en/ais/home/shipid:6792282/zoom:10
The vessel tracker estimates that it will arrive at the Port of Rotterdam on the 2nd of January. Take this estimate with a grain of salt, sea freight to the EU tends to take longer than estimated. This boat is already 8 days behind schedule, so perhaps they'll burn some extra diesel and try to stick to this latest estimate.
From there, customs will need to inspect the container and then it will get trucked to our fulfillment center.
Shipments are expected to start on Monday, the 13th of January.
Black Plastic Prebuilts (ANSI)
<@&1318570737447075860>
The last of the freight shipments includes the Black Plastic prebuilt units, which have also finished getting manufactured and will get checked by the third party quality control service after they finish checking the units that are part of EU-Walvis-3.
We will be air freighting these keyboards to the Netherlands, and it's a tossup for whether these get there first or if the sea freight from EU-Walvis-2 does.
Shipments are expected to start on the 15th of January.
fervent elk
80HE 3rd batch - ready to ship from HK!
<@&1276128002266370069>
The first of two freight shipments of 80HE's to our Hong Kong fulfillment center has arrived, and is ready to ship to customers!
Ghost Plastic Prebuilts (ANSI) and Zinc Black Prebuilts (ANSI)
<@&1318514374561763358>
You can now confirm your shipping address via the Wooting Hub, and release your order to get fulfilled.
Please note, with Christmas this week and New Year's next week, it's reasonable to expect that deliveries will take a little longer than normal.
The arrival of this batch brings both of these products in stock, though there's only a handful of the Ghost prebuilts available. The Zinc black prebuilt will probably be in stock for a week or two, but don't snooze on it!
Black Plastic Prebuilts (ANSI)
<@&1318514195708379210>
These units are finishing up the quality control process, and the freight shipment will be arranged once that is done.
Given the holidays this week and next, we are currently expecting the keyboards to be ready to ship to customers starting the 7th of January.
If that date can be pulled forward, we'll let you know!
fervent elk
80HE's made ready at the US fulfillment center!
<@&1314268110953648251>
The Black Zinc prebuilts and the Modules have been made ready for individual shipments a week earlier than previously communicated!
You can now confirm your shipping address via the Wooting Hub and get your order queued for fulfillment!
Please note that next week has national holidays in the middle of the week, and we're right in the thick of peak season for shipments (and now post-Christmas returns) so parcel carriers will likely take longer than normal to process and deliver shipments.
fervent elk
ISO 60HE+'s at the warehouse
<@&1288799601473884160>
These keyboards have physically arrived at the warehouse in the Netherlands, but were not yet made ready for individual shipments yesterday as expected.
Nevertheless, the batch has been set as delivered and address confirmations are now possible via the Wooting Hub.
Once you confirm that your shipping address is still accurate, your order is queued for fulfillment.
Orders that are queued will get submitted some time early next week, as soon as the inventory is made ready for individual shipments.
Keep in mind that with the New Year's holiday next week, it is reasonable to expect the fulfillment center and parcel carriers to take a little bit longer than usual to process the shipments.
fervent elk
80HE's at the Dutch Fulfillment center
... but there's a catch
<@&1318933780773470209>
The keyboards that are part of EU-Walvis-3 have arrived at the fulfillment center, and the bulk pallets have been prepared for individual shipments.
This means that we can start the address confirmation system! Log into the Wooting Hub to confirm that your shipping address is (still) accurate, and get your order queued for fulfillment.
Once you confirm your address, your order will stay in queue for several days before being submitted for fulfillment.
The reason that orders from EU-Walvis-3 won't get submitted until later this week is because our Dutch fulfillment center has a large backlog of orders they still need to fulfill from the New Year's and Christmas holiday period.
This note is also relevant for <@&1288799601473884160>; a large batch of ISO 60HE's that arrived at the fulfillment center right in the middle of the holiday period. A significant portion (~50%) of this batch has not yet been fulfilled.
We apologize for any inconvenience or confusion this may have caused. A perfect storm of 3 contributing factors has lead to less-than-optimal fulfillment times:
- A very large and fully sold out batch of backordered ISO 60HE's arriving
- Christmas, "Tweede Kerstdag", New Year's Eve, and New Year's Day holidays in the middle of the work week
- A substantial influx of new orders for in stock products from people who apparently didn't get a Wooting keyboard for Christmas like they hoped. (Or maybe they got a competitor's keyboard for Christmas and realized that getting a Wooting keyboard is the superior choice?)
To add yet more onto this, a number of parcel carriers have been skipping steps to try and get as many parcels processed as possible. What this will look like to you is that your shipping label gets created (or electronically announced) and then no further updates are available for several days or even a week. These are called **"No First Scan" errors and almost always (98%+ of the time), resolve themselves **after a few days when the parcel arrives at the final distribution center.
If you're experiencing this, please wait to contact our support until at least 7 days have passed since the label was created - this helps our team in focusing on the support requests where action is needed.
We sincerely appreciate your patience during this time! Rest assured, both Wooting and our fulfillment center partner are doing everything we can to get you your new keyboard as quickly as possible!
fervent elk
80HE's in Hong Kong - in stock and ready to ship!
<@&1318514195708379210>
With the arrival of the black plastic ANSI-US 80HE's to the Hong Kong fulfillment center, orders from batch HK-JingYu-1 can now confirm their shipping address via the Wooting Hub and get their orders queued for fulfillment!
Additionally, the arrival of these keyboards means that the 80HE is now in stock in Hong Kong for the ANSI-US versions of:
- Black Plastic Prebuilt
- Black Zinc Prebuilt
For both of these, it's likely that the available units will get sold before the next batch delivers - meaning these items will go back into preorder status in the next week or two. Act fast!
fervent elk
General Fulfillment Updates
These updates are not related to any specific batch of products, but apply for all orders shipping out of each fulfillment center.
3 fulfillment centers, 3 totally different updates to share
How to know which fulfillment center will ship your order:
Check the letters at the start of your order number!
- USxxxxxxA = United States fulfillment center
- EUxxxxxxH = Netherlands fulfillment center
- ROWxxxxxA = Netherlands fulfillment center
- APACxxxxxS = Hong Kong fulfillment center
United States Fulfillment
The fulfillment center will be performing an end of year inventory count, during which time no orders will be shipped.
Start date: 21st of January
Finish date: 24th of January
Netherlands Fulfillment
The end of year inventory count was completed without stopping the fulfillment process.
Additionally, the fulfillment center has pretty much caught up on the backlog of orders to ship out. There are still some stragglers, which are getting processed as quickly as possible.
Hong Kong Fulfillment
The end of year cycle count will take place on the 16th of January, and should be completed on the same day.
Chinese New Year Holiday:
All orders submitted between the 28th of January and the 2nd of February will not be processed until the 3rd of February.
Orders shipping to China from the Hong Kong fulfillment center will be paused starting on the 16th of January, lasting until the 3rd of February. This is to ensure that parcels don't get lost by ChinaPost during the holiday period.
fervent elk
Black Zinc 80HE's almost ready in EU
<@&1313501034466902057>
The sea freight shipment with the prebuild black zinc 80HE's (ANSI, ISO, and JIS) heading to our Dutch fulfillment center finally got offloaded at the Port of Rotterdam! The keyboards have cleared local customs, and now just need to be trucked to the fulfillment center itself.
This freight shipment took two full weeks longer than estimated before it arrived to port. We anticipated that this freight shipment wouldn't arrive when the freight quote claimed it would, and a two months ago we listed the expected date that shipments to customers would start as Monday the 13th of January.
Looks like we nailed it, and that is indeed the date that last-mile shipments can start. Keep an eye out Monday afternoon for a notification that you can confirm your shipping address via the Wooting Hub and get your order queued for fulfillment!
fervent elk
80HE's - Zinc prebuilts in the EU!
<@&1313501034466902057>
These keyboards have arrived at the warehouse and have been made ready for individual shipments!
Confirm your shipping address via the Wooting Hub and get your order queued for fulfillment.
This brings the prebuilt black zinc versions of the 80HE in stock for ANSI and JIS! (Not prebuilt black zinc ISO keyboards)
fervent elk
Flamingos can't fly - Dye sub keycaps grounded due to quality concerns
<@&1329024698717306901> and <@&1329024761056985151>
The upcoming batch of dye sub keycaps have not passed the quality control checks, and are therefore being reworked. Here's what you need to know:
Products affected:
- Wooting Dye-sub PBT keycaps black
- Wooting Dye-sub PBT keycaps black with Kana
- Wooting Dye-sub PBT keycaps white
- Wooting Dye-sub PBT keycaps white with Kana
Products NOT affected - any other keycaps
The vast majority of our keycaps are NOT affected. If you're unsure if your keycap set is implicated, then it almost certainly is not. You can know for sure via the Wooting Hub!
- Wooting Doubleshot PBT keycaps black
- Wooting Doubleshot PBT keycaps white
- Wooting dye-sub magnetic wave or Take Control keycaps
- Wooting ABS keycaps
Details and pictures
See the thread created from this post.
Timing for shipments to customers.
Reproducing this batch of keycaps means that it will not be delivered to our fulfillment centers for several weeks. Additionally, the week after next is Chinese New Year, which slows down or pauses everything from manufacturing to freight shipments.
These combine to an estimated delay of approximately 6 weeks. The Wooting Hub has been updated with this new expectation. These keycap batches also now have discord notification enabled. Feel free to "Refresh Rewards" on your Wooting Hub to sign up for batch notifications.
We apologize for this delay, but we are committed to delivering only the highest quality products to our customers. If you have any questions about your specific order, please don't hesitate to reach out to our support at:
https://support.wooting.io
fervent elk
Magnetic Wave keycaps to the US - Freight shipment pickup delay
NA-Clam
Different keycaps, different challenges... We've been informed that the next batch of Magnetic Wave keycaps heading to the US is unlikely to be shipped before Chinese New Year.
It seems that CNY is causing a shortage of drivers to pickup freight from the factory in order for our freight forwarder to get it shipped to our fulfillment centers.
The specific keycaps in this batch are:
5-side Dye Sublimated keycaps - Black/White
5-side Dye Sublimated keycaps - Blossom Pink
5-side Dye Sublimated keycaps - Ocean Blue
This change affects only a small number of people, as only the Black and White keycap version from this batch has been allocated to orders so far.
That said, there's a good chance that the other two colors will run out of stock before these new units arrive. When that happens, the product will seamlessly slip into a backorder status.
fervent elk
80HE's in the EU - more keyboards ready to ship!
<@&1318570737447075860> <@&1318570844448100393>
The prebuilt black plastic ANSI-US 80HE's have arrived at our Dutch fulfillment center and are ready to ship to customers!
You can now confirm your shipping address via the Wooting Hub and get your order queued for fulfillment.
Once queued, expect it to take a few days for your order to get submitted, packed, and shipped. Our Dutch fulfillment center has been working diligently to catch up with the shipments from the holidays, and we've been slamming them with more, more, more every day since then... đ
After your shipping label gets created, expect it to take ANOTHER few days for the parcel carrier to show that they've received the parcel and are shipping it to you.
If you've got any questions about your shipment, feel free to reach out to our support team!
https://support.wooting.io
fervent elk
Overview of upcoming US freight shipments
80HEs
The black zinc prebuilt is currently in stock and will stay that way for the next month at least.
Once NA-Whale-0 and -2 arrive, the black plastic and ghost plastic will be in stock as well!
_Note: NA-Whale-2 was previously expected to start shipments on the 28th of January. See: #đŠâbatch_updates message _
This has now been pushed back about a week based on freight transit delays.
- 28 January - <@&1303668886557818881> - Zinc prebuilts
- 3 February - <@&1318939380236419104> - Ghost prebuilts
- 4 February - <@&1316425394211000352> - Black prebuilts
60HEs
This keyboard is currently in stock. Incoming batch deliveries will make sure it stays that way!
- 22 January - <@&1311359606945087529>
- 14 February - <@&1316705181731262495>
- 15 February - <@&1316706210162147349>
60HE Modules
The modules went out of stock for a period, but will be back in stock with the delivery of these two upcoming batches.
- 17 February - <@&1316703176988299265>
- 25 February - <@&1318495203455275061>
W2HEs
Sales exceeded our forecasts and productions starting at the end of last summer into last fall. These next two batches arriving in a month will bring this product firmly back into stock.
- 18 February - <@&1316709796031889429>
- 19 February - <@&1316710545537241098>
fervent elk
Full sized ISO Wooting 2HE's ready to ship!
<@&1288803246013546516>
These keyboards have delivered to our EU fulfillment center, and they made it a point to get them prepared for individual shipments as quickly as possible.
You can now confirm that your shipping address is correct via the Wooting Hub, and get your order queued for fulfillment!
Additionally, our EU fulfillment center is now fully caught up with shipments, so you can expect that your parcel will be packed and shipped within a couple business days from it getting submitted to get fulfilled.
Note: once shipped (label is created and you get a tracking link) it still often takes a couple days for the parcel carriers to scan it to show they have received it. Most carriers pick up by the pallet, and only scan parcels at the first distribution center.
fervent elk
Freight Shipments ahead of Lunar New Year
With Lunar New Year happening next week, everything coming out of Asia grinds to a halt while people celebrate the new year with friends and family. Our Taiwan team will be doing just that next week!
In general, we've set delivery estimates with the expectation that any product getting manufactured around this time or starting the freight shipment around this time, wouldn't get processed until after the holiday.
However, a few batches have been able to get out of the country sooner than expected. Details below!
Prebuilt ISO 60HE's
<@&1316704483320926269>
This freight shipment got out of China and is on route via air freight to our EU fulfillment center!
**Previously expected to start consumer shipments: ** 18th of February
**Now expected: ** 30th of January
60HE ISO Modules
<@&1288800380989476885>
This freight shipment is traveling via sea freight and is currently running 10 days behind the quoted schedule.
**Previously expected to start consumer shipments: ** 28th of January
**Now expected: ** 5th of February
Keycaps: ISO-DE, ISO-NR
<@&1332377227312238603>
This freight shipment on the same boat as the 60HE ISO modules EU-Wiel-4.
Now added as a role for Discord notifications.
**Previously expected to start consumer shipments: ** 28th of January
**Now expected: ** 5th of February
Switches: L45, L60
<@&1332372793605623818>
This freight shipment is finally en route, more than a week after originally quoted... There are orders waiting on this batch, but we have enough buffer stock on hand to fulfill them. Now that the freight is on the way, we can safely release that buffer stock to ensure timely shipments. Next week, those orders will be reallocated to an earlier batch.
fervent elk
Prebuilt 60HE's - ISO layout
<@&1316704483320926269>
Our EU fulfillment center is inbounding these keyboards as we speak, and they're hungry for orders to pack and ship.... 
Go confirm that your shipping address is (still) accurate via the Wooting Hub and get your order queued for fulfillment!
fervent elk
80HE's in the US, shipping now!
<@&1316425394211000352> <@&1318939380236419104>
Good morning, America! Time to wake up, smell the coffee, and confirm that your shipping address is accurate for your 80HE preorder!
The prebuilt black plastic, ghost plastic, and black zinc 80HE's are all now in stock in the US and ready to ship to you!
For those who preordered, you've received an email asking you to confirm that your shipping address hasn't changed in the time since you've placed your order. Once you confirm this, your order will get queued for fulfillment and then submitted for fulfillment.
New purchases for in stock items do not need to do this address check, and will get queued for fulfillment as soon as the order is placed.
I expect that these prebuilt versions will stay in stock for at least the next week, but no guarantees there. As always, orders get allocated to the earliest available batch at the time of purchase for each product in the order. This means that once the current stock gets sold out, the system will automatically transition into a backorder state. If you want to purchase one of these keyboards while they're in stock, I suggest you move quickly!
fervent elk
Update on 80HE's shipping via the Netherlands
<@&1303668342913241131> <@&1318575176019083264> <@&1336781385545023528>
We expected this freight shipment to deliver to our EU fulfillment center today, and start shipping out to customers. Disappointingly, that didn't happen.
New estimated date to start shipments: 12th of February, 2025
What's the deal? Why didn't it arrive?
Unfortunately, I don't actually have a clear answer to this. Based on the many messages back and forth between our team and our freight forwarder, it looks like an error was made after the factory delivered the pallets to the freight forwarder's partner warehouse in China. It is unclear what the root cause for this error was, but my guess is that the Lunar New Year holiday was a contributing factor in some way.
The original booking was for the keyboards to fly to Amsterdam on the 29th of January, but the cargo never made it onto the plane.
We've been actively following up with our freight forwarder to ensure these keyboards arrive as quickly as possible, but I do not yet have confirmation on when they will be delivered to the fulfillment center.
The estimate provided above is the "the cargo had damn well better be at the fulfillment center by then" date. With a bit of luck, it will arrive before then! đ€
One piece of good news is that our fulfillment center knows that this freight shipment is our top priority and so they will do their part by getting it ready to ship to customers as quickly as possible, once it arrives to them.
Thanks for your patience, and apologies for the situation!
fervent elk
Wayward Freight Rescued
<@&1303668342913241131> <@&1318575176019083264> <@&1336781385545023528>
Quick update with some good news!
The keyboards have made it into the EU and have cleared customs!
The root cause of this confusion was that the freight shipment was diverted through an alternate shipping route due to the Lunar New Year holiday, and due to a clerical error, the tracking information was not correctly communicated through the supply chain.
The keyboards are currently in Brussels, and will be trucked to our freight forwarder's intermediary warehouse in Amsterdam with delivery no later than 17:00 today.
From there, the freight forwarder will deliver the keyboards to our fulfillment center. The forwarder has committed to ensuring that it gets delivered no later than Monday, the 10th of February, but that they will try to get it delivered by the end of business on Friday, the 7th of February.
Our fulfillment center will need one business day to process the bulk pallets and prepare the keyboards for individual shipments.
Therefore, you can expect that **shipments to customers will start no later than Tuesday the 11th of February. **With a bit of luck, we can get started Monday afternoon!
fervent elk
80HE's in the EU, being made ready now!
<@&1303668342913241131> <@&1318575176019083264> <@&1336781385545023528>
The stars aligned, and we're back on track!
Huge shoutout to the teams from several companies including our freight forwarder and our fulfillment center - they've knocked it out of the park. Everyone involved in the logistics chain did their part expediently, including the customs brokers, the truck drivers, the warehouse teams at both the freight forwarder's warehouse and the receiving team at the fulfillment center, they're all rockstars!
The keyboards are at the fulfillment center, and they are hard at work preparing the pallets for individual shipments!
This means we can get started with address confirmations, and the first orders can start getting packed as early as this evening!
Head over to the Wooting Hub to confirm that your shipping address is still accurate, and get your order queued for fulfillment!
fervent elk
80HE Separate Cases in the EU
<@&1339324624239988797> <@&1339324562881646683> <@&1339335576167645245> <@&1339329124434579598>
The separate cases to go with the 80HE module have been in an uncertain state for the last couple weeks. There is now clarity on what you can expect, and this batch update has the details.
All of these separate case batches now have discord roles and notifications enabled! To get pinged for the latest update, head to My Account on the Wooting Hub, check the Batch Updates checkbox, and hit the yellow "Refresh rewards" button.
US separate case batches Beluga, Racoon, and Light-1 will get an update following this one.
Customers with orders that had separate cases allocated to EU-Beloega expected that their orders would start shipping by now. Unfortunately, these shipments won't start until the 19th of February.
We apologize for this delay, and the uncertainty around it. This was an unpleasant experience for some, especially as the first orders allocated to this batch were placed in October! Now that we know for sure when the next batch of cases will arrive at the fulfillment center, I've released as much of the buffer stock as possible, holding onto just enough for any warranty issues over the next week. This way we can get the oldest orders shipped as soon as possible.
Orders with separate cases that were allocated to EU-Licht-1 (mid February) and EU-Wasbeer (late March) have now been reallocated to EU-Beloega-1 and these cases will be ready to start shipping on the 21st of February, once (most of) the EU-Beloega orders get fulfilled.
All current preorders for separate cases will be fulfilled with units from batches EU-Beloega and EU-Beloega-1.
Future orders will first get allocated the remaining units available in EU-Beloega-1, and then:
- EU-Wasbeer (Black Plastic and Frost Plastic) arriving 18th of March
- EU-Licht-1 (Black Zinc and Raw Zinc) arriving 27th of March
Thanks again for your patience while these batches were sorted out and freight shipments confirmed.
fervent elk
80HE Separate Cases in the US
<@&1339324595106480158> <@&1339329153979252887> <@&1339335602742759500>
Similar to the EU separate case batches, these batches had some uncertainties around when exactly they would be ready to ship to customers.
All of these separate case batches now have discord roles and notifications enabled! To get pinged for the latest update, head to My Account on the Wooting Hub, check the Batch Updates checkbox, and hit the yellow "Refresh rewards" button.
The separate cases that are part of NA-Beluga are heading to our US fulfillment center as quickly as possible, but will not arrive in time to start shipments on the 17th of February as planned.
NA-Beluga is now expected to ship to customers starting Monday the 24th of February.
The oldest orders that were waiting on NA-Beluga have been allocated to the buffer stock we hold for warranty cases. Don't worry, we're still reserving the units we expect to need for customer support purposes. Releasing those units has also allowed the orders that were allocated to NA-Light-1 to get pulled forward into NA-Beluga.
The orders with a Frost Case, allocated to NA-Racoon, are mostly on track, but the freight is running slower than expected. Therefore, I've taken the previous ready date of 29th of March and pushed that to the 3rd of April. As we get closer, we can more confidently estimate the actual delivery date.
fervent elk
Restocking in the US
Our US fulfillment center is receiving a ton of products starting today! Some of these products will be made ready as early as this afternoon, but a few aren't expected until tomorrow.
However, I'm going to list all of the following batches as delivered, so that we can start with address confirmations. This way, the moment that the inventory is ready to ship to customers, they can already start getting the orders packed and shipped out.
Head on over to the Wooting Hub to confirm that your shipping address is accurate, and get your order queued for fulfillment!
Full sized Wooting 2HE
<@&1316710545537241098>
<@&1316709796031889429>
60HE+ prebuilts
<@&1316705181731262495>
<@&1318495203455275061>
60HE+ modules
<@&1341704875825823755>
<@&1316706210162147349>
fervent elk
EU Fulfillment - upcoming batches and fulfillment queue times
I have prepared an in-depth update on the overall status of our EU fulfillment center and some of the challenges that we've experienced over the last couple weeks. This will be posted tomorrow, once I double confirm a few remaining details.
In short;
- Fulfillment in the EU hasn't been quick and smooth over the last few weeks
- By the end of today, all orders submitted before today will be shipped
More details to come tomorrow!
Upcoming batches
80HE separate cases
<@&1339324624239988797>
The plan was to start getting these orders queued and submitted today, but the inventory isn't ready yet.
The address confirmations for these orders will start tomorrow, the 20th of February.
This will be followed by <@&1339324562881646683> starting on Friday, the 21st of February.
Lekker switches and Black Zinc 80HE's (ISO)
<@&1332372793605623818> <@&1303667930621284382>
These switches and these prebuilt zinc keyboards are on the container ship the EVER ARIA, which has been anchored outside of the port of Rotterdam for over a week, waiting for its turn to get unloaded.
At this point, the boat itself is 16 days behind schedule, and that has fully consumed all of the extra wiggle room we give freight shipments, and then some....
Hopefully, the containership gets unloaded tomorrow and the cargo can get to our fulfillment center in time to start shipping next week!
New estimated date to start shipments: **27th of February. **
fervent elk
Beluga and Beloega, your time has come!
<@&1339324624239988797> <@&1339324595106480158>
After what feels like an eternity, orders for these separate cases are finally ready to get queued for fulfillment!
Head on over to the Wooting Hub and confirm that your shipping is still accurate after all these long months!
Those of you that are part of EU-Beloega-1, we're still on track to open up address confirmations tomorrow but I'm personally expecting that orders in this group wouldn't get shipped until the start of next week.
fervent elk
Second Half of Beloega ready to go
<@&1339324562881646683>
The fulfillment center has been hard at work getting the first half of Beloega shipped, so we're ready to start address confirmations for the second half!
Head on over to the Wooting Hub to get your order queued for fulfillment.
These orders getting queued on a Friday afternoon won't get submitted for fulfillment until Monday
fervent elk
Status update on EU fulfillment
This update covers several topics including a general update on our EU fulfillment activities, including the current state, and a look towards the future.
EU Fulfillment Status Check
About two weeks ago, several large batches arrived at the fulfillment center. These freight deliveries made it possible to ship a great many preorders, and brought a number of products in stock.
For those who had preorders, there's a generally understood expectation that it can take a few days, up to a week in some situations, for those to get worked through. It's not optimal, but there's a mutual understanding here.
When a customer places an order for products that are in stock, there's a different expectation. They expect that their order gets packed and shipped in at max a couple days, and they're not wrong to expect this. In fact, Wooting's own shipping policy clearly states: "If your item is in stock, your order is estimated to ship on the next business day."
Wooting failed to uphold that expectation for a large number of customers over the last two weeks, and for that we apologize.
What went wrong?
Some customers experienced delays in fulfillment that cannot be explained with simply "the fulfillment center is working through a backlog of orders." Some in-stock purchases took ten days to get fulfilled, and that's simply unacceptable.
The root cause is due to how our EU fulfillment center's internal system decides which order, of all the orders in queue, should get packed next. Generally speaking, their job is to pack and ship all of the orders they receive as quickly and efficiently as possible. For maximum efficiency, orders get packed based on:
- The items in the order
- The shipping method
- The final destination
- The expected shipping date
Missing from that list is FIFO - first in, first out. The "expected shipping date" is similar to FIFO, but when that date wasn't achieved, that date would update to the next calendar day and have equal priority with other orders, submitted later, with the same expected shipping date.
Historically, that hasn't been an issue because we have been able to manage this based on which orders get submitted for fulfillment, and when. However, as more and more orders are placed for in-stock products, the submission happens automatically and we lost the ability to ensure that the fulfillment center was fully caught up before submitting the next group of orders. In retrospect, our team was actively mitigating a weakness in our fulfillment center's automated system.
Next Steps, Accountability
First and most importantly, all of the backlog of orders in the EU have been packed and shipped.
We have directed our fulfillment center to implement proper FIFO in the logic their system uses to select orders that should get packed next. They have done so immediately, in a way that requires some minor manual intervention. They've committed to implementing this change systemically in the near future.
Wooting has implemented checks on our end to ensure that if any order is taking longer than expected to get fulfilled, it gets flagged to our team internally and we can proactively chase after it.
For the individuals who experienced unacceptable fulfillment times, we want to make that right. While our focus is on making improvements for the future, we will share a token of our appreciation for your patience via email next week.
That eye towards the future means that we are constantly evaluating how we can create the best possible customer experience. Over the next several months, we've got big plans to level up the Wooting Hub in ways that takes transparency and accuracy to the next level. You'll be hearing more about these upgrades soon!
fervent elk
Update on 80HE stock in the US
<@&1303669034839183380>
All prebuild versions of the 80HE are in stock in the US, but the module is not.
The modules, part of NA-Dolphin-3, are en-route to our fulfillment center but are behind schedule. These modules were previously expected to be ready at the end of February, but that is unfortunately no longer possible. These units are transiting via sea freight.
The estimated date when these units will be ready to ship to customers is now the 19th of March.
You can follow along with the freight shipment by tracking the cargo ship it is traveling on, the GEORG MAERSK.
https://www.marinetraffic.com/en/ais/details/ships/shipid:159184/mmsi:220416000/imo:9320257/vessel:GEORG_MAERSK
This updated timeframe does include some extra wiggle room, to account for any remaining step in the logistics process to take longer than normal. Please note that once the vessel arrives at the port of LA, the containers will need to be cleared by customs and then trucked over to our fulfillment center in Las Vegas. Once at the fulfillment center, the bulk pallets will then need to be prepared for individual shipments.
Additionally traveling in this same freight shipment are:
- NA-Dolphin-1 - Preassembled 80HEs
- NA-Frame - 80HE Travel Cases
- NA-Racoon - 80HE Frost Cases
- NA-Fern - W2HEs
- NA-Turtle - 60HEs
Several batches of accessories arrived in the EU
Our EU fulfillment center has received quite a few batches of various accessories, and made them ready for individual shipments!
These batches include:
- EU-Varen-1 - W2HEs (ISO)
- EU-Eik - Keycaps: ABS ISO-FR, PBT ISO-DE Black, PBT ISO-DE White, PBT ISO-UK Black
- EU-Kader - 80HE Travel Cases
- EU-Wasbeer - 80HE Plastic Cases; Frost and Black
Orders that were waiting on these accessories have been emailed with a notice that their backorder is ready to ship. If your order was waiting on one of these batches, head on over to the Wooting Hub to confirm that your shipping address is accurate and get your order queued for fulfillment.
fervent elk
ISO Zinc Black 80HE's behind schedule
<@&1303667930621284382>
Unfortunately, these keyboards are not yet at our fulfillment center. The current expectation is that these keyboards will be ready to ship to customers on the 10th of March.
There is a possibility that the units are ready to go towards the end of next week. That said, I'd rather set the expectation for the 10th of March and possibly pull that forward a few days than be forced to push that date back again.
We're at the home stretch now, hang in there!
Various accessories batches starting shipments
<@&1332372793605623818> @EU-Chocolade
Orders that were waiting on these two accessory batches can now confirm their shipping address via the Wooting Hub and get their orders queued for fulfillment!
fervent elk
80HE White Zinc v2
Current Preorders, Freight Shipments
All unfulfilled preorders have been swapped to the v2 White Zinc! Each unit has been assigned to a batch based on which fulfillment center will be shipping your order: either NA-MountainGoat, EU-Steenbok, or HK-ShÄnyĂĄng.
Each prebuilt layout, as well as the separate case, has different ready dates at the factory. Therefore, the batch is further divided into the freight shipment that will take the units from the factory to the fulfillment center.
To sign up to batch notifications for your new allocation, head on over to the My Account section of the Wooting Hub and hit the "Refresh Rewards" button.
https://hub.wooting.io
Please note: The dates provided below are estimates, and may change as we get closer.
US Fulfillment Center
- 2nd of April: separate cases <@&1345080268943396894>
- 15th of April: ANSI prebuilts <@&1345080906653761667>
- 20th of May: ANSI prebuilts <@&1345081553797120062>
- 5th of June: ANSI prebuilts <@&1345082031926808636>
EU Fulfillment Center
- 2nd of April: ISO prebuilts, JIS prebuilts, separate cases <@&1345080722410442856> <@&1345080499038589091>
- 15th of April: ANSI prebuilts <@&1345081170668425306>
- 10th of June: ANSI prebuilts, ISO prebuilts <@&1345081853278818344>
- 19th of June: ISO prebuilts <@&1345082211652730901>
HK Fulfillment Center
- 8th of April: ANSI prebuilts <@&1345081332664897547>
- 1st of May: ANSI prebuilts <@&1345082366489792674>
New Orders, Availability
The White Zinc prebuilt keyboards as separate cases will be available for purchase again starting next week!
While all of the previous preorders got allocated before new orders can be placed, the earliest freight shipments still have a lot of units available.
It's tricky to forecast what demand has been pent up, unable to order this version since October. However, I expect that it will still be possible to order units allocated to the first arriving batches listed above for at least a few weeks.
By the time the last of the freight shipments listed above deliver to their respective fulfillment centers, the White Zinc V2 will be in stock!
fervent elk
Flamingos in flight, but not yet landed
<@&1329024761056985151> <@&1329024698717306901>
These keycaps, which had previously not passed our quality control expectations, were reworked and hatched into brand new sets. The good news is that they have now passed the quality control checks, and the freight shipments to the US and the EU are en route! However, they have not yet arrived to our fulfillment centers.
Orders including these keycaps can ship starting:
**14th of March **
(Both US orders and EU orders)
If we're able to get these keycaps into our fulfillment centers and ready to ship sooner than Friday, we'll do so.
Thanks for your patience, on the home stretch now!
fervent elk
Friday Afternoon Batch Roundup
Orders that have been waiting on products from the following batches are now ready to ship:
<@&1329024698717306901>
<@&1329024761056985151>
<@&1339335602742759500>
<@&1316703527577456700>
<@&1303668627643564065>
<@&1303669034839183380>
Head on over to the Wooting Hub to confirm that your shipping address is still correct, and get your order queued for fulfillment!
fervent elk
White Zinc batch update and sales
Separate Cases
<@&1345080499038589091> <@&1345080268943396894>
Production of the v2 White Zinc cases and keyboards are underway!
The factory has completed the first production of the separate case product. The 3rd party quality control service we use has very carefully checked these products, and I'm pleased to report that they have passed!
These separate cases are now being prepared for their freight shipment to our fulfillment centers in the US and the EU, traveling via air freight. While the flight itself only takes half a day, the full logistics process to get from factory to fulfillment center takes about two weeks.
This means that these cases are on time and we expect to start shipments to customers on (or before) the 2nd of April.
Prebuilt ISO and JIS
<@&1345080722410442856>
The factory will complete these units late next week, after which quality control will check them to make sure they meet our expectations. Assuming that goes well, and we expect it to, then we'll book the freight shipment for these units as well.
Currently these units are expected to ship to customers starting on the 2nd of April as well. We're on track to meet this date, but it is cutting it close. Once the freight shipment is booked, we'll be able to say with greater confidence if we're going to hit that date.
Prebuilt ANSI-US
<@&1345081332664897547> <@&1345080906653761667> <@&1345081170668425306>
Due to the sheer number of prebuilt ANSI-US units getting produced, the factory has indicated that it will be difficult for them to get all of these units completed in time to meet the expected shipping days.
In the last update, we shared that "the earliest freight shipments still have lots of units available." #đŠâbatch_updates message
It was originally our intention to get enough units manufactured to be fully in stock once that first freight shipment arrives. However, based on the feedback from the factory, it looks like we're going to need to split this into two parts - shipping enough prebuilt ANSI-US to fulfill all of the existing preorders, but not enough to be firmly in stock.
We expect that existing preorders for ANSI-US prebuilt white zinc keyboards can start shipping via our Hong Kong fulfillment center on the 8th of April, and in the US and EU on the 15th of April.
New Orders
Internally, there has been a lot of discussion about when we should start selling the white zinc again.
Previously the mentality was: once we have confirmed factory ready dates, we can be pretty accurate on when shipments can start, and then we can enable customers to place backorders. This was what we communicated in the last batch update.
Is that the right choice? After careful consideration, we believe the answer is no. To ensure a smoother experience, we will wait until all preorders have been shipped before opening new sales.
Storefront Listing
Separate Cases: 8th of April
ISO and JIS prebuilts: 8th of April
ANSI prebuilts: 22nd of April
fervent elk
White Zinc v2 Status Check!
- Separate cases: shipping now!
- ISO and JIS prebuilts: fulfillment starting 9 April (was 8 April)
- ANSI prebuilts: fulfillment starting 22 April (was 15 April)
- New order timing
Separate cases
<@&1345080499038589091> <@&1345080268943396894>
The first shipment of these separate cases has arrived at both our NL and US fulfillment centers!
If you haven't already, head on over to the Wooting Hub to confirm that your shipping address is still accurate after many months of (patiently) waiting.
The first freight shipment has plenty of units to fulfill the existing preorders, but not much more than that. The second freight shipment of separate cases will have plenty of units and is expected at both our NL and US fulfillment centers by the 15th of April.
Fulfillment starts: 2nd of April
ISO and JIS prebuilts
<@&1345080722410442856>
These prebuilt units have passed our quality control tests, are en route to our NL fulfillment center! The cargo is booked on a flight that lands in Amsterdam this Friday, and will be hastily forwarded to our Dutch fulfillment center in time to start last-mile shipments to customers early next week.
As soon as the bulk cargo has been received by the fulfillment center and made ready for individual shipments, we'll be sure to ping the batch in Discord and send an email notification.
Fulfillment starts: 9th of April
ANSI prebuilts
<@&1345081170668425306> <@&1345080906653761667> <@&1345081332664897547>
Similar to the ISO and JIS prebuilts, these units are running a few days behind schedule. Previously we shared that the fulfillment of existing preorders would start on the 15th of April, this was a little too ambitious.
On Tuesday of next week, the production will finish. Then, these units will be checked by our 3rd party quality assurance service for quality control, QC. Once the QC report is completed and approved by Wooting, the freight shipments will be booked.
The units shipping to our US and our Dutch fulfillment centers will go via air freight. That logistics process takes about 1-2 weeks, which covers:
- Shipment quote from the freight forwarder
- Final freight booking
- Transit through intermediary warehouses
- Air freight flight itself
- Local customs inspections
- Final truck delivery to the fulfillment center
- Preparing the bulk freight for individual order fulfillment.
The units shipping to our Hong Kong fulfillment center need to go through a similar logistics process, though somewhat simpler and via truck instead of airplane.
Fulfillment starts: 22nd of April (via US and NL: order numbers starting with EU, US, and ROW)
Fulfillment starts: 15th of April (via HK: order numbers starting with APAC)
Storefront listing for new orders
We will continue holding off on allowing new orders to be placed for the white zinc, even though we know that there are many individuals who have been waiting as long as six months to place their order.
This way, we prioritize those customers who have been waiting longest and ensure that new purchases have the smoothest possible purchasing experience without any delays or surprises.
New orders will be possible starting on the 15th of April.
For the ISO and JIS prebuilts, as well as the separate cases, those products will be in stock! (At least for a little while...) For the ANSI prebuilts, there will be a short backorder period of about 1 week before orders can get fulfilled.
fervent elk
Optimum Keycaps
- Fulfillment via NL starting now!
- Fulfillment via US starting 8 April (was 2 April)
Dutch fulfillment center
<@&1357045427995934781>
These keycaps have arrived to our Dutch fulfillment center and are ready to ship to customers! If your order was waiting on this product, you have received an email asking you to confirm your shipping address and get your order queued to get fulfilled!
US Fulfillment center
<@&1350112410865762404>
This freight shipment was randomly selected by US Customs and Border Patrol for additional inspection. Don't worry, these kinds of inspections are perfectly normal. Typically they are quite rare, but CBP has significantly increased the number of random checks as a part of the new Section 232 tariffs on steel and aluminum imports.
The most up to date information I have available is that the cargo was delivered to the examination site on Thursday, the 27th of March. The freight shipment has been approved to be released and is now estimated to deliver to our fulfillment center on the 4th of April.
Once the freight shipment is at our fulfillment center, the bulk pallets will need to be prepared for individual shipments.
Fulfillment starts: 8th of April
fervent elk
80HE White Zinc - ISO and JIS prebuilts
<@&1345080722410442856>
These keyboards have arrived at our EU fulfillment center and have been made ready for individual shipments!
You can now confirm that your shipping address is still correct after so many months of waiting, and get your order queued for fulfillment!
fervent elk
Reacting to US Tariffs
The trade war between the United States and China has substantial implications for Wooting and its US customers.
This post will address the following topics:
- Existing preorders and backorders for US customers
- Product availability in the short and medium term
- Long term expectations and pricing
Please be aware that the current situation is extremely volatile. This post doesnât serve as a specific guarantee, but as a transparent look at the principles and tactics weâre implementing to ensure we can support the US market with as little disruption or confusion as possible.
Existing Preorders and Backorders
Pricing for all existing orders will be honored, irrespective of what it costs Wooting to get the order to your front door.
It is our intention to get you your order as soon as possible. The logistics and timing for your specific order depends on several different factors, and may be different from what you expected at the time of placing your order.
80HE Prebuilt ANSI-US White Zinc
<@&1345080906653761667>
This batch has just cleared the quality control checks! This means that the bulk freight is being prepared to ship to our fulfillment center.
In order to avoid the impact of the tariffs for these orders, we've made the decision to reroute this shipment to either our Dutch or our Hong Kong fulfillment center and ship individual parcels to customers in the US.
Regardless of whether your order ships to you from the Netherlands or from Hong Kong, we will use an express carrier to ensure that your parcel delivers on or before the 1st of May. This way, we can take advantage of the current "de minimus" exemption on import duties for individual parcels with an invoice value of less than $800.
This means that you will not be required to pay any additional import duties or taxes at the time of receiving your order.
Optimum Cases
<@&1359939729885233250>
This batch of cases has been completed, but will not be imported into the US due to the tariffs.
If your order was part of batch NA-Bike-2, then one of two things has already occurred:
- Your order was reallocated to the remaining "buffer stock" of an earlier batch in the US, and has been submitted to be fulfilled in the US.
- Your order has been moved to get fulfilled out of the Netherlands, and has been reallocated to NA-Bike-2's sister batch, EU-Fiets-2.
Orders that will be fulfilled via the Netherlands will receive a email notification of this change, and will be fulfilled as soon as tomorrow, or otherwise early next week.
Similarly to the White Zinc keyboards mentioned above, these orders will import to the US under the current "de minimus" exemption for parcel shipments worth less than $800, and will not be required to pay any additional import duties or taxes.
80HE ANSI modules
<@&1316716947169345588>
The sea freight shipment for these keyboards left port in China prior to the 8th of April, and therefore will not be hit with the new tariffs under the "Goods on the Water" exemption.
US orders that contain an 80HE module will continue to be fulfilled from the US. However, continued availability for new orders the 80HE module in the US is not guaranteed. More details in the next section.
Product Availability, Short and Medium Term
Wooting has made the decision to pause all freight shipments to the United States for the foreseeable future.
Starting on the 9th of April, all freight shipments to the United States from China are subject to a 125% tariff. Moreover, the situation remains highly volatile, with policy updates often announced unpredictably, making it nearly impossible to forecast the final import cost.
The current inventory that we were able to get stocked up on in the United States, prior to the implementation of these tariffs, will be the last units that Wooting can offer at the current prices.
For many products, like the prebuilt 60HE+, we were able to stock up on many month's worth of inventory!
For some products, that wasn't possible. Specific callouts include:
- 80HE module
- 80HE separate cases
- 60HE+ module
- Optimum case
By temporarily pausing US-bound freight, weâre giving time for political and economic forces to (hopefully) shift toward more favorable conditions, and for cooler heads will prevail.
Diverting US Orders to Ship From NL
For the next two weeks, while the de minimus exemption is still valid, every US order that could be fulfilled from the Netherlands, will be diverted to do so at Wooting's expense. Every physical unit shipped this way instead of consuming stock in the US, preserves inventory in the US that can still be sold at current prices, after the de minimus exemption goes away.
If your order gets rerouted in this way, you will receive an email notification with this same context. By doing this, youâre helping us keep prices steady for fellow gamers in the US - thank you!
Our goal is to ensure we can offer our products to the US market at current prices for as long as possible. However, as soon as that inventory runs out, we will have no choice but to update product pricing to reflect our costs.
Long Term Expectations and Pricing
Looking months into the future, it is unlikely that this trade war will be resolved quickly or without lasting impacts to global trade.
Wooting will continue manufacturing our keyboards and accessories, and will build up large stockpiles at a warehouse in China, reserved to ultimately import into the United States.
Our hope is that some time in the next couple of months, there will be a window of opportunity where we can import our products into the US at reasonable prices. This may come in the form of a negotiated settlement between the Trump administration and the Chinese government, or it may come in the form of a congressional or judicial challenge to the legality or execution of these tariffs.
It is impossible to forecast when, if at all, or to what extent, such a window of opportunity will present itself.
While the long-term effects are hard to predict, weâre confident in our ability to adapt and continue supporting the US market.
Bonus Section: Speak Up!
If you're feeling frustrated or angry about how the actions of policymakers are affecting you, you're not alone. The reality is that these policies and the way they're implemented don't just affect faceless corporations. They impact small businesses like Wooting, and they make it harder (and more expensive) for you to get access to the products that give you joy.
Consider reaching out to your local representative and share your perspective. A few polite, personal words from constituents can go a long way.
Find your representative: https://www.house.gov/representatives/find-your-representative
Let them know:
- Youâre a customer of a small international business thatâs been caught in the crossfire of the trade war.
- You support trade policies that make room for small, innovative brands to succeed.
- You want to keep access to products you love without unreasonable cost increases.
Even a short email or phone call makes a difference. The more voices they hear, the harder it becomes to ignore.
Final Words
We sincerely appreciate your support, patience, and understanding during this tumultuous time.
Rest assured that Wooting will do everything in our power to ensure continued access to our products, at reasonable prices.
Stay strong,
â€ïž
Wooting
fervent elk
Order Fulfillment Update â What to Expect
Waiting on your order? Hereâs the latest on what you can expect:
- Overall fulfillment status: backed up, but moving steadily
- US orders (in stock): shipping from NL through the 24th of April
- US orders (prebuilt White Zinc v2): shipping on the 22nd and 23rd of April
- Non-US orders: slower fulfillment than normal until late next week
Dutch fulfillment center overall status
The warehouse team at our Dutch fulfillment center is working hard to get orders fulfilled as quickly as possible.
Huge shout-out to them for jumping in at a momentâs notice to fulfill all US orders on top of the rest of the world.
The fulfillment center is packing and shipping orders today, Good Friday, but will not be open for the rest of the Easter weekend including Easter Monday.
We expect them to pack and ship about half of the currently queued orders today. If your order is in the âReady to packâ stage and you donât receive a tracking link today, donât worry! It will ship early next week.
By the end of next week, the entire backlog will be cleared, and fulfillment times will return to the usual 1â2 business day turnaround.
US orders for in stock products
Currently, all US orders are getting fulfilled from our Dutch fulfillment center. This will continue until Thursday, the 24th of April. After the 24th, no US orders will ship from the Netherlands.
Weâll switch new US orders back to fulfillment via our US fulfillment center on either April 22nd or 23rd. This gives the Dutch warehouse team enough time to get all outstanding US orders packed and shipped. The exact timing of this swap will be decided early next week.
This swap back will not come with any pricing changes at this time, and the experience for customers will not change.
US preorders for prebuilt ANSI-US White Zinc v2
Weâve already submitted existing US preorders for fulfillment, but the keyboards themselves will not deliver to the Dutch fulfillment center until early Tuesday morning.
Typically, we do not submit orders for fulfillment until the items are at the warehouse and ready to ship. Weâve submitted these orders in advance so the fulfillment center knows exactly what to expect. This way, they can ensure that they have enough staff ready to get all these orders shipped before the cut-off on Thursday.
As a result, your Wooting Hub delivery estimate will shift daily until your order ships on Tuesday or Wednesday. Rest assured, all these orders will be delivered to US customers before the de minimis exemption expires on the 2nd of May.
Non-US orders shipping via NL
We know some of our non-US customers are experiencing longer fulfillment times than expected. Weâre sorry if thatâs caused any inconvenience.
Non-US orders are still being packed and shipped daily, but we have asked our Dutch fulfillment center to prioritize US orders.
We truly appreciate your patience and understanding as we work to beat the clock on US shipments!
fervent elk
Update for US customers: fulfillment, inventory, warranty support
Fulfilling US orders is now back to normal!
- New orders for US customers will be shipped domestically
- Almost all products are in stock, exceptions listed below
- Warranty support for US customers will continue despite challenges
US orders are now all shipping domestically
For a few weeks in April, we shipped as many US orders from the Netherlands as we could, at our expense. This is now over, and all new US orders will ship from our fulfillment center in the US.
Why did we do this?
Every product we shipped from the Netherlands instead of the US during that time, is a product that we can still sell and ship to a different customer in the US without raising prices.
Due to the ongoing trade war between the US and China, our cost to import products has skyrocketed. These costs will have to be passed on to customers, there's no way around that.
However, these extra costs only apply to new freight imports to the US, not to products that we already had in stock in the US or to freight imports to the Netherlands.
We shipped all those US orders from the Netherlands because we can easily replace that inventory in the Netherlands without any extra costs.
This was only possible for a short period of time. Starting from the 2nd of May, any customer shipments to the US with products made in China, must pay a minimum of $100 to import into the US. On the 2nd of June, that increases to $200.
We made sure that all orders shipped from the Netherlands to the US would deliver before this rule change. As far as I know, we were 100% successful with this. If I'm wrong about that, and you as a US customer had to pay import duties, taxes, or fees, please contact support and we'll take care of you.
So now things are back to normal?
Yes, but*...
Now that all US orders are shipping domestically again, no US customers will need to pay import duties or taxes to receive their order, even after the import rules change on the 2nd of May.
What is not back to normal are the bulk freight shipments to the US. We have stopped all freight shipments heading to the US for the foreseeable future, except one container with prebuilt white zinc 80HEs and 60HE modules.
This isn't forever, but for now the only products we can sell in the US are the products we already have in stock, plus what's in that one container en-route.
Current stock in the US
Almost all of our products are currently in stock in the US! Only two exceptions:
- Optimum Case
- 80HE White Zinc (prebuilt)
Prebuilt White Zinc 80HE
The white zinc 80HE is available for backorder! New orders will be part of batch <@&1345080906653761667> or <@&1367209319162187807> , both of which are on the containership WAN HAI A05, currently in transit to the Port of Los Angeles. After it arrives at port, the container will need to clear customs and deliver to our fulfillment center. You can track the ship here!
We expect orders can start getting fulfilled on the 20th of May. Keep in mind that this is an estimate - with all the changes to import rules, it's possible that local customs will take longer than normal to clear the shipment. We'll keep you posted!
Optimum Case
Currently, it is not possible to purchase the Optimum case in the US. We were unable to get this product in stock before the trade war started, meaning any new freight shipments will get hit with the new tariffs. We're working with our customs broker to understand what the impact will be. It is likely that when this case becomes available for purchase again, it will be at a higher price, but we don't yet know how much higher.
How long will in stock products last?
While we do have stock for most products, it won't last forever. When this inventory does run out, product prices must be increased to reflect our increased costs.
We estimate that current inventory run out:
- 60HE+ (prebuilt): October
- 60HE+ (module): July
- 80HE (black plastic): July
- 80HE (ghost plastic): June
- 80HE (black zinc): June
- 80HE (white zinc): June
- 80HE (module): June
- W2HE: September
Please note: these are estimates, not guarantees. Additionally, this does not mean that we will stop selling these products to US customers, just selling them at current prices.
How much will prices increase?
Weâre actively monitoring the situation, but given how rapidly tariffs are changing, we canât provide firm numbers yet. Since January, there have been over 100 different tariff policy changes.
We are hopeful that there will be a moment when the tariffs are reduced and we have an opportunity to import products at a more reasonable cost. There is some evidence to suggest that this is at least somewhat likely - earlier this week the Trump Administration did reduce the tariffs for auto parts and eliminated "tariff stacking."
The best advice I can give you is that if you already know you want a Wooting keyboard, you should order ASAP.
Warranty support for US customers
We are committed to providing warranty support for all customers, for the full warranty period and beyond, regardless of the political landscape.
However, changes in import regulations may require us to pivot in our strategy.
How we typically handle warranty concerns
Warranty support is split into two categories: "on arrival" and "during the warranty period."
When customers receive our products, they expect it to be in perfect working order. If there is any defect from the factory or damage during shipping, we will replace the unit with a brand new one. This won't change.
For warranty cases that come up more than 30 days after the product is delivered, instead of sending a brand new product, we provide replacement parts. For example, if an LED breaks after one year, we wouldn't send an entirely new keyboard but instead send a replacement PCBA (printed circuit board, assembled) and the customer can swap out their defective PCBA with the new one.
We stock all kinds of replacement parts for pretty much every individual component in our products. PCBAs, cables, daughterboards, switch plates, foams, stabilizers, cases, screws, pullers, straps, the works. These are stocked at our EU fulfillment center and shipped globally.
What (might) change
For US customers, we can no longer ship replacement parts from the Netherlands. This is because the de minimus exemption for shipments valued of less than $800 is gone, and a new minimum fee for all parcel imports has been implemented.
If we wanted to ship you a replacement USB cable, what used to cost $10-$15 in shipping costs (plus the value of the USB cable) will now cost an additional $100. On the 2nd of June, that goes up to $200 + shipping + product cost. That's an absurd cost for a simple USB cable.
Until those replacement parts are available in the US, we might need to get creative with warranty support.
Two examples for context
Problem: Your USB daughterboard for the 80HE is defective.
Previous solution: We'd ship you a replacement daughterboard, but that's not currently available.
New solution: We may send you a new plastic case for your 80HE because this product contains a USB daughterboard in it that you can use to replace your current one.
Problem: You have a broken stabilizer for your spacebar.
Previous solution: We'd ship you a replacement stabilizer set, but that's not currently available.
New solution: A partial cash refund, and a recommendation for a 3rd party store to purchase a replacement set yourself.
Medium term solutions
In the medium term, we will stock all of the same replacement parts that we have in the Netherlands, in the US. This way, we pay a single tariff to import a few hundred replacement parts, and individual shipments are sent domestically.
However, it will take a month or two before we can get all these replacement products stocked in the US. We appreciate your patience and understanding during this transition period.
fervent elk
đ„ ISO-FR PBT Keycaps now available!
<@&1402296499660128367>
Oui oui! Our brand-new ISO-FR PBT keycaps are now officially available for purchase, in both black and white !
Our French audience has been growing steadily over the last few years, and thanks to your continued support, itâs now possible for us to show our commitment by investing in the molds required to produce PBT keycaps for the French AZERTY layout.
đą En Route via Rotterdam
The keycaps arrived at the Port of Rotterdam today and are making their way to our fulfillment center. If all goes well with customs, theyâll be at the warehouse by early next week.
To stay on the safe side, weâre keeping the estimated shipping date set to August 18th, just in case Dutch customs decides to select the container for a random inspection.
đ§ Pourquoi PBT?
Because itâs durable, textured, and the legends wonât fade like ABS keycaps tend to do over time. These double-shot PBT beauties are built to last, feel great, and look magnifique on your keyboard.
đŹ On parle français!
Weâre also happy to share that we now offer French-language customer support. Whether itâs a question about your order, keycap compatibility, or just a bonjour, weâre here to help: en français ou en anglais.
Merci Beaucoup đ
To everyone whoâs been asking for French layout PBT keycaps: merci for your patience. We heard you, we got to work, and now theyâre here. We hope these keycaps Ă©lĂšvent your setup to new heights.
fervent elk
Backorders Status Check and Update
Practically all of our products have been in stock, everywhere in the world, for months! Though, there are a few exceptions. Let's get into it.
Dutch fulfillment center:
(Orders starting with EU and ROW)
White Zinc 80HE Separate Case
These cases slipped into backorder a few weeks ago, with new orders getting allocated to <@&1403354529696841799>. This batch is en route to our fulfillment center, but it is traveling via sea freight and is not expected to arrive until early October.
We don't want to keep you waiting that long to get your new case (and keyboard, probably)! Therefore, we are shipping a portion of the next batch, <@&1403345612191039512> via air freight.
All existing orders have been reallocated to this new batch, which is going to leapfrog the previous batch, and arrive at our fulfillment center around the 19th of August.
Enough units are being shipped this way so that when it arrives, we expect to stay in stock until at least the middle of September. Should it fall into backorder again towards the end of September, that sea freight shipment will be right around the corner.
80% White Wrist Rest
The white 80HE wrist rest is also on backorder, with the next batch <@&1403351463908085800> also traveling via sea freight. The container ship is arriving at the Port of Rotterdam in the next couple days, so this freight shipment is almost at our warehouse.
**Customer orders will get fulfilled and shipped on or before the 20th of August. **
United States fulfillment center:
(Orders starting with US)
ANSI-US Prebuilt Black Zinc 80HE
These keyboards are allocated to batch <@&1403341144300978178> and are approaching the Port of Los Angeles. They will still need to clear customs, which takes a little bit longer these days than it used to.
**Customers can expect their order to get fulfilled and ship to them on or before the 21st of August. **
Hong Kong fulfillment center:
(Orders starting with APAC)
ANSI-US Prebuilt White Zinc 80HE
The next batch of prebuilt White Zinc ANSI-US 80HEs, <@&1403342565423583232>, are finishing up getting manufactured. Next step is for quality control checks to be completed, and once passed these units will travel via truck to our fulfillment center in Hong Kong.
**Customers can expect their orders to get fulfilled and ship to them on or before the 28th of August. **
For people living in the APAC region, you can choose during purchase whether you want your order to get fulfilled from our Hong Kong fulfillment center or our Dutch fulfillment center. If you don't want to wait until the end of August to get your new keyboard, you can have it shipped from the Netherlands instead!
fervent elk
Lekker Tikken Switches Now Available!
The Lekker Tikken switches are now available for purchase globally! These new switches feature a closed bottom for a crisp and clean sound, while still having the full 4mm travel range, an industry first!
Wanna hear how they sound? Our resident switch expert, Sno, has you covered!
https://link.wooting.io/tikken
Non-US orders:
The first batch of 70- and 90-pack switches are in stock at our Dutch fulfillment center and ready to ship! The initial batch is on the smaller side, but more are already on their way for when these sell out.
Once the first units sell out, the switches will go into back order until <@&1428286027428266006> arrives at the fulfillment center.
This freight is estimated to arrive at the Port of Rotterdam on the 12th of November. Please note, there have been consistent port delays at Rotterdam, so we're forecasting that these units won't be ready to ship until the end of November
US Orders:
For US customers, the Lekker Tikken switches are traveling on the containership EVER MAGIC, expected to arrive at the Port of Los Angels on the 19th of October.
You can track its progress across the Pacific Ocean here:
https://www.marinetraffic.com/en/ais/home/shipid:9439901/zoom:10
From there, they will travel by truck to our fulfillment center in Las Vegas, and the pallets made ready for individual shipments.
Customer shipments start: 30th of October
fervent elk
Update for US preorders of Lekker Tikken Switches
<@&1428285970381275198>
Quick Friday afternoon update, the new Lekker Tikken switches have not yet arrived at our fulfillment center, even though they were supposed to have been delivered by now.
We're chasing after our logistics partners to ensure they get delivered ASAP!
The estimated date when customer shipments start has been postponed to **Wednesday the 5th of November. **
Should these switches be available for shipments before then, we will of course start shipping them to you as soon as possible.
Thanks for your patience!
fervent elk
Lekker Tikkens arrived in the US!
<@&1428285970381275198>
Good news! The Lekker Tikken switches have arrived at our US fulfillment center!
Since these orders have been in pre-order status for up to a few weeks, please head over to the Wooting Hub and confirm that your shipping address is still correct and you're ready to receive them.
https://hub.wooting.io
If you don't confirm your shipping address via the hub, or don't wish to create an account on the Wooting hub, we'll ship the order after a few days regardless.
Can't receive your shipment due to vacation or otherwise? Place it on hold in the Hub so that it doesn't ship until you're ready.
fervent elk
Batch Updates: Who, What, Where, When, Why?
We're thrilled to welcome so many new faces to the Wooting community with the launch of the 60HEv2!
Whether you're brand new to Wooting, or returning for an excellent upgrade, you may be wondering about batch updates and why you should pay attention to them.
Batch updates let you follow your keyboardâs journey: from factory production to your doorstep, so you always know whatâs happening with your order.
For whom are batch updates written?
We write these updates so that you can stay up to date with the status of all the products in your (pre-)order.
What are batches?
Wooting produces keyboards (and accessories) in batches.
Each batch has a unique name and number that tells us three things:
- The region itâs shipping to (e.g., EU, NA, HK)
- The batch name (e.g., Lifeguard, Marionet)
- The freight shipment number (e.g., -1, -2)
Example: <@&1435566324364345346> â shipping to North America, batch name Lifeguard, shipment ID 1.
Tip: shipment numbers donât always go in order. <@&1435623131216740504> might arrive before <@&1435622132766998559>.
When you place an order with Wooting, each product in your order gets assigned to the earliest available batch. First come, first serve. Once a batch fills up, new orders get placed into the next earliest batch.
Where are batch updates posted?
Batch updates get posted here on Discord as well as on our website:
https://wooting.io/batch-updates
When you view your order in the Wooting Hub, you can see all of the batch updates that are relevant for the products in your specific order.
https://hub.wooting.io
Sign up for Discord notifications!
Get automatically pinged on Discord when thereâs an update for your batch.
Wooting Hub â My Account â Link Discord â Check âBatch Updatesâ â Refresh Rewards
When do batches get updates?
We post a batch update whenever thereâs progress to share: finishing manufacturing, passing quality control checks, or when shipments arrive at the warehouse.
Why do we post updates?
We also share updates if a delay occurs during production or the freight shipment, or when you need to take action, like confirming your shipping address. If you need to take action, you will always get an email notification as well.
**When your preorder is ready to ship, youâll be asked to confirm your shipping address. **
We ask for this confirmation for preorders because of the time between placing the order and it being ready to ship. In some cases, a person may have moved to a different address, or they might just be on vacation.
This step is completed via the Wooting Hub, though we recognize that not everyone wants to create an account on the Wooting Hub to do this step. For these individuals, they can reply to the email notification they receive with their confirmation, or simply take no action at all. If we don't get a confirmation or response after about a week, we will ship the order to the currently listed shipping address.
Quick answers:
- Where can I check my batch? â hub.wooting.io
- How do I get Discord pings? â Link Discord in your Wooting Hub account settings.
- When are updates posted? â Whenever thereâs progress or action needed.
- Do I need to do anything? â Only for address confirmation when your order is ready to ship. (You'll get an email too!)
fervent elk
Lekker Tikken Switches in the EU
<@&1428286027428266006>
This is a new update for batch EU-klokken-1, which includes the following products:
- 90 pack Lekker Tikken switches
- 70 pack Lekker Tikken switches
This batch was expected to have already delivered to our fulfillment center, but due to congestion at the Port of Rotterdam, and the large volume of freight shipments getting processed by local customs, they have not yet delivered.
Currently, they are at an intermediary warehouse just outside of the Port, ready to get trucked to our fulfillment center. We expect them to be delivered on the 3rd of December, and we've asked our fulfillment center to prioritize receiving this freight shipment so that those whose orders are waiting on these switches can get submitted for fulfillment and shipped before the 60HEv2 craziness next week.
We appreciate your patience in the face of these unforeseen delays!
fervent elk
Batch Updates Galore!
<@&1432622066900664330>
The 60HEv2 Founder's Campaign is almost over, with just 28 hours left before it ends! With the campaign wrapping up, it's time to start focusing on getting orders fulfilled and shipped to you!
During the course of the campaign, we have made a large number of changes to individual batches.
Our focus has been to get as many keyboards and accessories to our fulfillment centers as quickly as possible. Where possible, we've changed batches from sea freight to air freight, we've increased the size of different batches, and we've produced additional batches. A huge number of orders will be shipping to customers much earlier than expected.
This means that the batches your order was allocated to may have changed since you placed your order!
Please update your batch roles on the Wooting Hub by pressing the "Refresh Rewards" button in your Hub Account settings!
https://hub.wooting.io/my/account
In the next couple of days, I will be posting additional updates here so that you know what to expect for the fulfillment process. Keep an eye out on this channel for updates!
The following batches have a new update:
<@&1435567196503019635>
<@&1435567573193461851>
<@&1435567655049367573>
<@&1435567729376755722>
<@&1435905602076278804>
<@&1435568075272486954>
<@&1442870604754718833>
<@&1442870651244384327>
<@&1442870685767700671>
<@&1435624871693647936>
<@&1435624909463097346>
<@&1445708417208684705>
<@&1445708468542767134>
<@&1435625850174312458>
<@&1435625099683430401>
<@&1435625169828970827>
<@&1435621096962527313>
<@&1435621230500646925>
<@&1435777636239409285>
<@&1435624543350685787>
<@&1435624575260950598>
<@&1435621831905120316>
<@&1435622016181862473>
<@&1435622132766998559>
<@&1442876647949996174>
<@&1442872567160508486>
<@&1435622257069396000>
<@&1435622390305656903>
<@&1435622516159676569>
<@&1435622594609942637>
<@&1435622647261040764>
<@&1435622738533552138>
<@&1435622827100209262>
<@&1435623131216740504>
<@&1438459673006309376>
<@&1435656759925674054>
<@&1436403967667212479>
<@&1435655814038945843>
<@&1445714563285647493>
<@&1435621636492759142>
<@&1435656519302643863>
<@&1445714737504456785>
<@&1436064105860698304>
<@&1435657093955981406>
<@&1436404802207879328>
<@&1435569259429367859>
<@&1435569175090172045>
<@&1442626014265086083>
<@&1436010110974431438>
<@&1435961818840432670>
<@&1445441266023403612>
<@&1442661211341852863>
<@&1436056734291591303>
<@&1445714965083455499>
<@&1435621299765645452>
<@&1438460157347495967>
<@&1445440102049513554>
<@&1435624626087788668>
<@&1435656901000958064>
<@&1436404405166674023>
<@&1442595168795627592>
<@&1435624961246232660>
<@&1435624995358249011>
<@&1445709104671887381>
<@&1445709156454498415>
<@&1435566214113132705>
<@&1435566324364345346>
<@&1435566418346246165>
<@&1435566523098861609>
<@&1435566677583597711>
<@&1435566759393497181>
<@&1435567014956503172>
<@&1442544239136211055>
<@&1445715162861666428>
<@&1435625777193287712>
<@&1435625274732707862>
<@&1445440212984528967>
<@&1435623263698026619>
<@&1435623537825284299>
<@&1435623642246418605>
<@&1435623710316036268>
<@&1435623820261326869>
<@&1435623876049764373>
<@&1435623965614800946>
<@&1442546109292609546>
<@&1435621697440186443>
<@&1435621878743040072>
<@&1435656040279441521>
<@&1442595130455621653>
fervent elk
The Klokkens Are Ringing 
<@&1428286027428266006>
Orders waiting on the Lekker Tikkens switches from batch EU-Klokken-1 are now able to confirm their shipping address via the Wooting Hub and get their orders queued for fulfillment!
https://hub.wooting.io
Note: This only applies for orders where everything else is ready to ship - meaning not waiting on a 60HEv2 for example.
Once your order is in queue, it will get submitted to get fulfilled in the next day, and shipped out as soon as possible!
fervent elk
First 60HEv2 shipments getting ready!
In just a few days, the first 60HEv2s will start shipping to people around the world! The support that we've received during this campaign has been incredible, and we're thrilled at how many people want to upgrade their setup with the best keyboard we've ever made.
We want to make sure the fulfillment process goes smoothly, and you want to know what to expect.
The process at a glance
Starting today:
- In a few short hours, the address confirmation process will start.
- If your order is ready to ship, you will get an email notification and a ping on Discord.
- Head over to the Wooting Hub to confirm your shipping address.
- This will queue your order for fulfillment!
- Our team will do a final check of queued orders.
Starting next week:
- Sunday evening the 7th of December, orders will start getting submitted to the fulfillment centers.
- First thing Monday morning the 8th of December, the fulfillment centers around the world will get to work packing orders.
- Once packed, your order will be added to a pallet of orders shipping with the same parcel carrier.
- Then, the pallet(s) will get picked up by one of the different parcel carriers. You get your tracking link via email!
- The pallets of parcels will go to the distribution centers, where they get processed and scanned. Your tracking link will now start showing updates.
- The last step is for the parcel carrier to deliver your new keyboard to your front door!
Timing and expectations
The first orders will get packed and shipped on Monday. However, because of the sheer volume of orders getting submitted, it could take up to 5 business days for your order to get shipped. Rest assured, our fulfillment centers know that a huge surge of orders are coming, and they're ready with extra capacity.
After you receive your tracking link, it normally takes 1 to 3 days to show its first scans. The parcel carriers work in waves, this is perfectly normal - especially around the holidays.
Address confirmations
How do you do it?
Head to the Wooting Hub, find your order that is ready to ship, and press the big yellow button. Carefully review your shipping address, and confirm that it is correct.
Don't rush this.
Take the time to get it right, so that your new keyboard delivers to you without any problems. As long as you confirm your address before Sunday evening (Dutch time), there's no benefit to confirming sooner.
Why do you need to do this?
It gives you a chance to do one final check to make sure there are no typos in your shipping address.
If you've moved, are on vacation, or traveling, you can place your order on hold. This way it won't ship until you're ready to receive it.
What if you don't confirm your shipping address?
If you never confirm your shipping address, we will automatically ship your order after 1-2 weeks. The timing here is based on when the fulfillment centers finish working on shipping the orders from customers who did confirm their address.
To prevent your order from automatically shipping before you're ready, make sure to place it on hold! If you place your order on hold, you do not lose your batch allocation - your order will be ready to ship as soon as you are!
fervent elk
Address Confirmations Open - Hong Kong Fulfillment
If your order is shipping from our Hong Kong fulfillment center, and all the items in your order are ready to ship, you can now confirm your shipping address via the Wooting Hub!
https://hub.wooting.io
You can know that your order is shipping via Hong Kong because your order number will start with APACxxxxx.
Remember, we're queueing these orders a few days early. This means your order will stay in queue until Sunday evening (CET). They will then be submitted for fulfillment, and **orders will start getting shipped on Monday the 8th of December. **
The following batches have been received:
<@&1435656519302643863>
<@&1435657093955981406>
<@&1436404802207879328>
<@&1435569259429367859>
<@&1435569175090172045>
<@&1442626014265086083>
<@&1435961818840432670>
<@&1445441266023403612>
<@&1442661211341852863>
<@&1436056734291591303>
fervent elk
Next up for address confirmations! - US Fulfillment
Good morning America, we've got some great news for you!
For those whose orders are ready to ship starting the 8th of December from our US fulfillment center, you can now confirm your shipping address and get your order queued for fulfillment!
Head on over to the Wooting Hub, carefully review that your address is correct, and then submit the order to queue.
https://hub.wooting.io
Just like the orders shipping via Hong Kong and the Netherlands, your order will stay in queue until Sunday evening Dutch time.
The fulfillment center will start packing and shipping orders first thing Monday morning, the 8th of December.
The following batches are ready to go:
<@&1438460157347495967>
<@&1445440102049513554>
<@&1435656901000958064>
<@&1436404405166674023>
<@&1435624961246232660>
<@&1435624995358249011>
<@&1435566214113132705>
<@&1435566324364345346>
<@&1435566418346246165>
<@&1435566523098861609>
<@&1435566677583597711>
<@&1435566759393497181>
<@&1435567014956503172>
<@&1435625274732707862>
<@&1445440212984528967>
<@&1435623263698026619>
<@&1435623537825284299>
<@&1435623820261326869>
<@&1435623876049764373>
<@&1435623965614800946>
<@&1442546109292609546>
<@&1445715162861666428>
<@&1446104851263000609>
<@&1435656040279441521>
fervent elk
For the hat trick of address confirmations! - Dutch Fulfillment
This rounds out the day with people from all over the world now being able to confirm their shipping address and get their 60HEv2 Founder's Campaign order queued for fulfillment!
Make your way to the Wooting Hub and double check that your shipping address is accurate, then submit your order to get queued for fulfillment!
https://hub.wooting.io
Sunday night (local Dutch time), the queued orders will get submitted for fulfillment. First thing Monday morning, the Dutch fulfillment center will go aan de slag! They've got their work cut out for them, having to handle the most different products, the largest quantity of orders, and the greatest number of destination countries. That said, they've got extra hands on deck and are ready to rock and roll!
The following batches are ready:
<@&1435567196503019635>
<@&1435567573193461851>
<@&1435905602076278804>
<@&1435568075272486954>
<@&1435624871693647936>
<@&1435624909463097346>
<@&1435625099683430401>
<@&1435621230500646925>
<@&1435622016181862473>
<@&1435622132766998559>
<@&1442876647949996174>
<@&1442872567160508486>
<@&1435622390305656903>
<@&1435622516159676569>
<@&1435622647261040764>
<@&1435622738533552138>
<@&1435622827100209262>
<@&1435623131216740504>
<@&1435656759925674054>
<@&1436403967667212479>
<@&1435655814038945843>
fervent elk
A special update for Founder's Campaign Perks
<@&1445714563285647493>
Our supply chain team did incredible work getting as many keyboards to our fulfillment centers as possible. That means many more people's orders are able to ship starting on the 8th of December, much sooner than the original estimate at the time of purchase. However, this created a big challenge in ensuring that enough of the Founder's Perks would be at the fulfillment centers alongside the keyboards.
The situation
Normally, our batch allocation system operates purely on first come, first serve. This is the most straightforward and fair way to handle things. However, consider this scenario:
- Customer A ordered a plastic version of the 60HEv2 during the first five minutes of the Founder's Campaign, expected to ship around April of next year.
- Customer B ordered an aluminum version about two weeks into the campaign, that is ready to ship as soon as the campaign ends.
In this scenario, Customer A's Founders Perks would be reserved for them but would not ship for over five months. Customer B might end up having to wait for a later batch of the Founder's Perks to be made, meaning their order cannot ship when the campaign ends.
Since we were able to get a huge number of keyboards delivered to our fulfillment centers much sooner, there were many people who found themselves in Customer B's shoes. When we realized this would happen, we did everything we could to mitigate that problem, while still honoring the fairness of first come, first serve.
How Wooting handled it
We decided that it would be the most fair to everyone if we introduced additional logic to how the Founder's Perks got allocated to orders.
Here were our priorities:
- Top priority: orders for individuals, not resellers. (Resellers go last)
- Orders got ranked by when the rest of the order could ship. (The earlier the shipment, the higher the priority)
- Orders that could get shipped around the same time, it defaults to first come, first serve. (The earlier the order, the higher the priority.)
By making this change, we were able to completely eliminate the problem for all orders shipping from our US and our Hong Kong fulfillment centers!
For orders shipping from our Dutch fulfillment center, unfortunately there are approximately 2,000 people whose keyboards are ready to go, but must wait about 1 week extra for their Founder's perks to be ready.
What can you do?
If your order is one that is waiting on only the Founder's Perk, my recommendation is to hang tight for a few extra days. If we're lucky, those switch packs might arrive a little ahead of schedule, and it'll all sort itself out.
If that's not the right solution for you, the only other option is to make a support request to cancel the Founder's Perks from your order. Please understand that this request will take at least a few days to process, meaning there's a good chance that it won't save much time at all.
It is not an option to request the order to be shipped in two parts, even if you offer to pay the extra shipping costs. It's not about the money, it's about the time it takes to process. Right now, our customer support team is working hard to assist customers with all kinds of concerns. Imagine if all 2,000 people requested their order to get split and shipped separately, that would be an enormous workload for an already busy support team.
Our commitment to you
Wooting values honesty, fairness, and transparency. We show these values in everything we do, and this is no exception.
We will keep you up to date on the status of these Founder's Perks, and give you clear expectations for what comes next. To that point, everyone impacted by this situation has been sent a direct email explaining all of the above.
You, our customers, are the reason we do this. We are immensely grateful for how much you have supported us, and it is our top priority to do right by you.
Much love,
Mark
fervent elk
EU Founder's Perks Arrived!
<@&1445714563285647493>
The Lekker Heist switches from EU-Uien-0 have arrived at our Dutch fulfillment center and are ready to start shipping to customers!
People whose orders were waiting on this product can now confirm their shipping address via the Wooting Hub and get their order queued for fulfillment.
https://hub.wooting.io
Once in queue, our team will do a final review of the orders to check for any obvious errors or missing information. Your orders will get submitted for fulfillment on Thursday, the 11th of December.
The Dutch fulfillment center is working hard on shipping the orders they already have in their system, and they are fully aware of this next tranche of orders coming their way tomorrow. They have already made huge progress on the backlog, and our expectation is that by the end of business on Monday the 15th, they will be fully caught up! 
fervent elk
Wrist Rests slapping ahead of schedule!
<@&1438459673006309376>
We were able to get this batch of wrist rests pulled forward by the manufacturer to meet the higher-than-expected demand from the 60HEv2 Founder's Campaign, and have snagged a air freight shipment much sooner than originally expected!
These wrist rests will be at our fulfillment center and ready to start shipping to customers on Tuesday the 16th of December, 13 days earlier than forecasted!
Once the freight is at the fulfillment center and they are ready to start shipping orders that include them, we'll start the address confirmations and start getting these orders shipped your way.
With a bit of luck, customers whose orders are waiting on these wrist rests will be able to receive their purchase before Christmas!
Keep an eye out on Discord and your email inbox on the 16th for a notification that you are able to complete address confirmations.
fervent elk
60% Wrist Rests in the EU
<@&1438459673006309376>
This batch of wrist rests for the 60HEv2 have arrived at our Dutch fulfillment center and are ready to start shipping to customers!
The address confirmation system is now open if your order was waiting on products in this batch. Head on over to the Wooting Hub and confirm that your shipping address is still correct.
https://hub.wooting.io
Once your address has been confirmed, our team will do a final check to ensure there's no obviously missing or incorrect information. Your order will get submitted for fulfillment in the afternoon (local NL time) and is expected to ship to you before the end of the week. Final delivery to your door depends on your shipping method and the parcel carrier.
Since we're deep into the holiday season shipping rush, it's reasonable to expect that some shipments will take a little longer than usual to be processed by the parcel carrier. If you have any questions about the status of your shipment, you're always welcome to contact our support.
fervent elk
Order Fulfillment to be Paused for EOY Inventory Count
As we sail into 2026, each of our three fulfillment centers will be pausing order fulfillment for a few days in January while they complete an End-of-Year inventory count. This is a standard procedure for warehouses, done annually.
For each fulfillment center, the timing of the count varies both in when it starts and how long it takes.
Here's the breakdown:
US Order Fulfillment
- Order numbers starting with USxxxx.
- Normal operations until: 11th of January.
- Orders placed on or before the 11th of January will ship within 1 business day.
- EOY count: 13th through 16th of January.
- Order fulfillment will resume the following **Monday, on the 19th of January. **
Netherlands Order Fulfillment
- Order numbers starting with EUxxxx or ROWxxxx.
- Normal operations until: 4th of January.
- Orders placed on or before the 4th of January will ship within 2 business days.
- EOY count: 6th through the 9th of January.
- Order fulfillment will resume the following **Monday, the 12th of January. **
Hong Kong Order Fulfillment
- Order numbers starting with APACxxxx.
- Normal operations until: 5th of January.
- Orders placed on or before the 5th of January will ship within 2 business days.
- EOY count: 7th of January.
- Order fulfillment will resume on **Thursday, the 8th of January. **
Thank you for your patience as we ensure that our operations run smoothly and accurately!
fervent elk
Quick Update for Netherlands Fulfillment
Orders starting with EUxxxx and ROWxxxx
Yesterday we communicated that any order placed on or before the 4th of January would get shipped this week, before the fulfillment pause for the end of year count. Unfortunately, this looks to have been overly optimistic.
The fulfillment center has shared with us that due to staffing issues, they will not be able to get all the existing orders packed and shipped within that stated timeframe. This is largely due to the recent snow storm, and particularly the impact it had on public transit in the Netherlands.
The fulfillment center is prioritizing the oldest orders, based on the date the order gets submitted for fulfillment. After reviewing the current quantity of orders still waiting to get fulfilled,** it is unlikely that orders submitted on the 3rd or 4th of January will get fulfilled this week.** The fulfillment center will be working late tonight to ship as many remaining orders as possible.
We apologize for any inconvenience this may cause.
fervent elk
US Fulfillment Operations
Our US based fulfillment partner has completed the end of year stock count this past weekend, and is expected to resume regular operations today.
Their priority is to fulfill the orders for in-stock products that were placed last week and submitted to them this weekend, and to receive the freight shipments that delivered to them last week.
In particular, <@&1435623642246418605> is physically at the fulfillment center but has not yet been received and processed for individual shipments. Completing this processing step is required before the batch can be listed as "Delivered" which allows individual customer orders waiting for it to get submitted for fulfillment.
Only the batch that had its ready date changed was pinged, but the other batches in the same shipment include:
NA-Caterpillar-2
NA-lifeguard-8
NA-puppet-2
NA-puppet-3
NA-acorn-0
NA-Lemon-2
NA-Lemon-3
**Therefore the date for NA-Puppet-2 listed on the Wooting Hub has been updated to tomorrow, the 20th of January. **
For customers waiting on NA-Puppet-2, keep an eye on your email inbox tomorrow for a notification that your order is ready to get fulfilled and a call to action to confirm that your shipping address is accurate and to queue your order for fulfillment.
fervent elk
60HE+ Modules in the US
<@&1462875528238202971>
New date for order fulfillment: 17th of February
For customers waiting on the 60HE+ modules to arrive in the US, Iâve got good news and bad news.
We'll start with the good news. The products have passed the quality control checks, and the shipment is now finally making its way to our US fulfillment center!
Now for the bad news⊠This batch is behind schedule.
Customers who placed their order at the start of December were provided with an expectation that these units would arrive at our US-based fulfillment center in January. Due to a (now resolved) labeling issue, that timeline was not able to met. On the 5th of January, the batch was updated in our system to show the 7th of February as the day when orders could get fulfilled and shipped to customers.
Regretfully, the shipping container that included these 60HE+ modules was rolled to a later sailing on a different container ship. Due to that change, we will not be able to start fulfillment on the 7th of February. Therefore, a new estimated date has been provided.
**Order fulfillment will start is expected to start on: Tuesday, the 17th of February **
Once the freight shipment arrives at the fulfillment center and the modules are made ready for individual shipments, youâll get an email notification to confirm that your shipping address is still accurate and to queue your order for fulfillment. You can also sign up for Discord notification for this batch.
Note: if you previously signed up for notification for this batch, youâll need to âRefresh Rolesâ on the Wooting Hub to re-enable that, due to batch configuration changes.
If you have any questions, concerns, or just want to share your feedback, youâre always welcome to reach out to our support team!
fervent elk
Expedited Shipping in the US Price Increase
TL/DR:
- Effective on the 16th of February
- This change only effects news orders placed on or after that date
- Expedited Shipping in the US will increase from $7.99 to $14.99
- Economy Shipping prices unchanged
- Threshold for free Economy Shipping unchanged (>$99 cart value)
- Delivery time estimates significantly reduced! (Expedited and Economy)
Why has Expedited Shipping increased in price?
Simply put, our shipping costs for Expedited Shipping have increased dramatically. This cost increase is a direct result of both UPS and FedEx announcing significant rate hikes for their Expedited Shipping options.
Itâs not all bad news though! Even though the cost of Expedited Shipping has increased, the service you get has gotten better. UPS and FedEx definitely havenât gotten any better or faster, but our US fulfillment center absolutely has!
We have been closely monitoring our fulfillment centers during the peak holiday season shopping period, the fulfillment of tens of thousands of 60HEv2s, and the launch of the TenZ Takeover 80HE. Throughout all of those events, our US fulfillment center has absolutely knocked it out of the park, every step of the way.
This means that Wooting can confidently reduce the estimated delivery times for US customers, and in a big way!
Updated Delivery Estimates
Expedited Shipping
- Was: 2-6 business days (2-12 business days during peak season)
- Now: 1-3 business days (1-4 business days during peak season)
Economy Shipping
- Was: 5-12 business days (5-15 business days during peak season)
- Now: 3-8 business days (3-9 business days during peak season)
Note: Zone 9 shipping options, pricing, and timing is unchanged
Applies to: Alaska, Hawaii, APO boxes, and outlying territories such as Guam, the US Virgin Islands, Puerto Rico, and American Samoa
Some Wooting lore:
In the past, our US fulfillment center has utilized alternative parcel carriers for expedited shipping such as AxleHire, VEHO, Better Trucks, or Blue Streak. The carrier used for any given order was always the cheapest option available, as long as they met the requirements for expedited shipping.
While those carriers are substantially cheaper than UPS or FedEx, when any kind of shipment delay or lost parcel occurred with those lesser known parcel carriers, customers were particularly frustrated. The feedback we received from customers is that they expect our premium products to ship with well known parcel carriers.
Starting last summer, we required that our US fulfillment center only uses UPS, FedEx, and USPS for shipments.
The consequence of premium parcel carriersâŠ
Unfortunately this means that when UPS and FedEx both raise their rates in a big way, we have to pass through at least some portion of that increase on to our customers.
Thankfully, they did not increase the rates of their economy shipping services substantially, so we do not need to change the price of economy shipping for accessory orders, or increase the order value threshold to qualify for free economy shipping.
fervent elk
UwU Inventory Rebalance
<@&1472948491138502686>
Currently, UwUs are backordered at our Dutch fulfillment center, but in stock at our US fulfillment center.
In order to ensure availability for all customers around the world, we are moving some inventory from the US to the EU.
Normally this rebalance would occur before the existing inventory runs out, but unfortunately we're behind schedule on this move and therefore, we've run out of stock in the EU.
Shipment Expectations
The inter-warehouse freight shipment is underway, and we expect these products to arrive at our EU fulfillment center at the start of April.
Shipments to customers can start: 8th of April, 2026
Behind schedule - what gives?
A few operational decisions coupled with some unfortunate timing has resulted in this larger than expected gap in availability.
Wooting became aware in late November that our EU fulfillment center was at risk of running out of stock while our US fulfillment center still had plenty of units available. Based on sales rate at the time, it looked like inventory would run out in the EU around May or June 2026.
At that time, we decided to wait on moving inventory between fulfillment centers until after peak season ended. Not only does this save on freight shipment costs, but more importantly it allowed our fulfillment centers to focus on fulfilling orders ahead of Christmas instead of spending time to repack bulk pallets for an internal transfer. Additionally, our US fulfillment center planned for an end-of-year inventory count during the week of the 16th of January. Therefore, we decided to initiate the warehouse to warehouse transfer after the EOY count was completed.
Unfortunately (or fortunately, depending on your perspective) the sales rate of the UwU via our EU fulfillment center increased over the holiday period. This resulted in us running out of inventory several months ahead of expected.
At the same time, when we booked the freight shipment to the EU, we received a less-than-favorable shipment timeframe quote. To make matters worse, we were informed that the original timeframe quoted would not be met due to a delay in the containership arriving at the Port of LA, and therefore would also be delayed arriving to the Port of Rotterdam.
We appreciate your patience as we get these UwUs to our EU fulfillment center!
fervent elk
Optimum Keycaps in EU
We are moving inventory of the Optimum keycaps from the US to the EU, in order to balance the existing inventory between fulfillment centers. Unfortunately, the freight is several weeks behind schedule. While the products were ready to get loaded onto the cargo ship in California on the 2nd of February, the cargo ship was late to arrive to port, and didnât depart until the 23rd of February.
This shipment is currently on the water, traveling on the containership NYK REMUS, approaching the Panama Canal. Once through the canal, it will continue its journey towards the Port of Rotterdam. You can follow its progress here:
https://www.marinetraffic.com/en/ais/home/shipid:420296/zoom:9
The expected arrival time at port is the 1st of April. From there, the keycaps will need to be trucked to our Dutch fulfillment center, which is expected to deliver to the fulfillment center on the 6th of April. We have given our fulfillment center advanced notice that there are customer backorders waiting on this freight delivery, and theyâve committed to prioritizing the inbound of this freight to ensure the process goes as quickly as possible.
Once at the fulfillment center, customer orders can be packed and shipped.
Shipments start: 7th of April
fervent elk
Plastic 60HEv2âs Coming In Hot
In a historic Wooting first, the original estimated shipment date for the plastic version of the 60HEv2, set during the Founderâs Campaign, will be achieved!
Back in November, we forecasted that the first batch of preassembled 60HEv2âs with a plastic case would be ready to ship to customers starting early April. Iâm pleased to announce that we are actually slightly ahead of schedule!
Customer Shipments StartâŠ
<@&1435621697440186443>: 23rd of March
<@&1435621636492759142>: 23rd of March
<@&1436010110974431438>: 25th of March
Address Confirmations
Customers with orders for which there is an extended pre/back order period are requested to confirm their shipping address prior to the order being submitted for fulfillment.
This is done for two reasons:
- To ensure that the customer hasnât moved in the time since the order was originally placed
- To confirm that the customer is available to receive their order, and not on vacation or traveling
Address confirmation will be possible on the day shipments start. You will receive an email notification, and if youâve opted in to Discord notification, a ping in this channel as well.
To complete the address confirmation, head on over to your order in the Wooting Hub:
https://hub.wooting.io
If you donât confirm your shipping address, we will still ship your order to the current address listed, approximately 1 week after the address confirmation system becomes available.
Fulfillment Expectations
Once youâve confirmed your shipping address, your order will be in queue to get fulfilled. Our team does a final scan through of addresses to make sure there is no obviously missing or incorrect information, and then your order gets submitted for fulfillment.
Once submitted for fulfillment, orders will get packed and shipped within 48 hours - most within 24 hours.
When your order is shipped, you will receive a tracking link in your email address. Please note: it can take up to several days for your shipped parcel to show movement on your tracking link, depending on shipping method and destination.
Stock Status
Enough quantity of the plastic preassembled 60HEv2âs have been sent to our fulfillment centers to ship all existing preorders plus extra. This means that once the preorders are shipped, these products will be in stock!
fervent elk
60HEv2 Plastic Shipping Now!
Whether youâve been waiting for 4 months, 4 hours, or anything in between... The wait is over! Plastic preassembled 60HEv2s are now shipping!
Our US and EU fulfillment centers are stocked up on these prebuilts, and are ready to get them packed and shipped to you. For these two batches, the address confirmation system is now available!
<@&1435621697440186443>
<@&1435621636492759142>
Reminder: our Hong Kong fulfillment center will start shipping on Wednesday the 25th of March, and that is when you'll be able to complete the address confirmation step.
HK-MĂłtiÄndĂ lĂłu-0
Address Confirmations
If all the items in your order are ready to ship, then youâve received an email asking you to confirm that your shipping address is (still) accurate.
Head on over to the Wooting Hub, select your order, and get your order queued for fulfillment!
Fulfillment Timing
We expect that all orders submitted for fulfillment will get packed and shipped within 2 days.
Once your order gets shipped, you will get a tracking link sent to your email.
Note: depending on the parcel carrier, shipping method, and destination country, it can take a day or two for the tracking to show your keyboard making its way to you.
fervent elk
Plastic 60HEv2's Shipping via HK too!
Following up on Monday's update, the plastic 60HEv2's are now available at our Hong Kong fulfillment center, and ready to ship to customers!
<@&1436010110974431438>
The address check system is available, and you can get your order queued for fulfillment via the Wooting Hub
https://hub.wooting.io
fervent elk
EU Fulfillment Holiday Operations
As the springtime brings warmer weather and (hopefully) sunshine, our 3rd party fulfillment center based in the Netherlands has notified us of their operational schedule for the upcoming holidays.
Orders are expected to be fulfilled within 2 working days of being submitted for fulfillment, but that excludes the days where they are closed for holidays.
Easter
Friday 3 April: operational
Sunday 5 April: closed
Monday 6 April: operational
Kingsday
Monday 27 April: closed
Ascension Day
Thursday 14 May: closed
Pinksteren
Sunday 24 May: closed
Monday 25 May: operational
fervent elk
UwUs and Optimum Keycaps
The most recent update shared an expectation for shipments for the batches <@&1472948491138502686> and <@&1491415510288564255> to start on the 7th of April. The shrewdly observant among you may have noticed that it is now the 8th of April, and shipments have not yet started.
The good news is that the inventory is in the Netherlands!
The bad news is that it has not yet been delivered to our Dutch fulfillment center. The freight is still at an intermediary warehouse at the port of Rotterdam where customs clearance and random inspections occur.
The freight forwarder has confirmed a delivery to our fulfillment center on Friday, but weâre pushing to see if that can be expedited to tomorrow.
Address Confirmations
In either case, weâre going to go ahead and start the address confirmation process now. This way, the moment the freight is inbounded at the warehouse, the team there can get started on packing and shipping orders.
You can confirm your shipping address via the Wooting Hub:
Buffer Stock Bonus
A lucky few customers will get their orders fulfilled using the last remaining units of buffer stock: units that are typically reserved for resolving warranty cases. With the new inventory right around the corner, we donât need to hold on to this buffer. Please be aware that this quantity is small, and is not guaranteed to be allocated to orders with the earliest purchase date.
fervent elk
So close, yet so farâŠ
<@&1472948491138502686> <@&1491415510288564255>
Iâve just been informed that the freight forwarder will not in fact deliver the shipment with the UwUs and the Optimum keycaps to our EU fulfillment center today.
I donât have a clear answer as to why theyâre unable to deliver as expected, the best information I could gather is that the freight forwarder is using a contract co-loader for this partial container shipment, and the co-loader seems to have gotten their wires crossed in some way.
My sincerest apologies for any inconvenience, I understand how frustrating it can be for your order being almost ready to ship and slipping later and later.
**Earliest that shipments can start is on Monday the 13th of April. **
Stay strong, itâs almost time!!
fervent elk
Final Update: UwUs and Optimum Keycaps Shipments
Writing this update is embarrassing, but Wooting values transparency, even when itâs awkward. Especially when itâs awkward.
The warehouse to warehouse transfer of UwUs (<@&1472948491138502686>) and Optimum keycaps (<@&1491415510288564255> ) from our US fulfillment center to our Dutch fulfillment center is yet again delayed. The freight shipment has still not delivered, meaning your order that is waiting on one or the other product, cannot ship to you yet.
This post will give you an update on the situation and some context for how we got here, but before that I want to be very clear: this situation, and your experience as our customer, is Wootingâs responsibility. Whether youâre a returning customer or this is your first purchase from Wooting, this has not been a great experience for you, and for that we apologize.
This freight shipment should have delivered over a week ago, yet here we are. Worse yet, trying to get timely and accurate updates from this co-loader, via our freight forwarder, is like pulling teeth. Weâre doing everything we can to light a fire under their behinds.
Our regular logistics partners are a joy to work with, but we almost never ship inventory from the US to the EU, meaning we donât have those established relationships with high performance and reliable services. Our freight forwarder is helping pressure the co-loader to complete the shipment, but it is abundantly clear that we made the wrong choice by selecting this co-loader company. I know it does nothing to get your order to your front door any faster, but we are certainly not contracting this particular company ever again.
The current status of the freight shipment is that the shipment has been unloaded from the interim warehousing facility and has finally been cleared for pickup for the last-mile delivery to our fulfillment center. My fingers are crossed for that to be completed by this afternoon, with customer orders getting packed and shipped this evening. If that doesnât happen, then delivery to our fulfillment center will be no later than first thing tomorrow morning.
Thank you for your patience thus far. If this experience is unacceptable to you, you always have the option to cancel your order for a full refund, which you can do via an automated process using the Support Wizard.
fervent elk
TenZ Keyboard Inventory Rebalance
We are moving TenZ keyboards from the US to the EU so that both regions run out of stock at approximately the same time. This internal transfer is listed as batch <@&1499688818763370539>. Note, this is not an additional production, itâs part of the original 20,000 units produced.
Unfortunately, this rebalance is behind schedule. The freight shipment is underway, but the expected arrival date is the 13th of May.
Once the freight arrives at the warehouse, it will be inbounded with the highest priority and made ready for individual shipments.
A Discord role has been added for this batch, so if you want to get notified the moment that you can confirm your shipping address and get your order submitted for fulfillment, make sure to head over to your account section of the Wooting Hub and press the ârefresh rolesâ button.
fervent elk
TenZ Keyboards in the EU
The inventory rebalance of the TenZ keyboards has been completed, and orders waiting on <@&1499688818763370539> are now able to complete the address check process and submit their orders for fulfillment!
Head over to the Wooting Hub and confirm that your shipping address is still accurate:
https://hub.wooting.io
If you've been on the fence about getting a TenZ Edition 80HE, consider placing your order sooner rather than later - it is nearly sold out!
fervent elk
Outlet Store Update
Additional refurbished units have been made available for sale on the Outlet Store for orders shipping from our EU fulfillment center.
This brings several versions of the refurbished 80HE back in stock, after having been sold out previously. These units to tend to get scooped up quickly, so if you've been waiting for an opportunity to pick up a refurbished Wooting 80HE, don't delay!
For US customers, we plan to start having refurbished keyboards available for purchase in approximately 1 month's time!
queen rampart
Update page for Delivery times, Batches, and Productions
Batch update posts: https://next.wooting.io/batch-updates
(Notifications are below, but deleted every 3rd notification)
You can find your Order status information, Product stock/batch status, and estimates on the Product Status page:
https://next.wooting.io/product-status
If you want to make any changes to your order or have order related questions, please reach out to social@wooting.io or login to the Orderhub: https://hub.wooting.io/login
Store Quick Links
International/European Union Store: https://wooting.store/
United States Store: https://na.wooting.store/
Product Quick Links
Wooting two HE:
https://wooting.io/wooting_two_he
Wooting 60HE:
https://next.wooting.io/wooting-60he
the delivery timeline: https://next.wooting.io/wooting-60he#timeline
Wooting Wrist Rest:
https://wooting.io/wrist_rest
://blank double-shot PBT & Wooting ABS keycaps:
https://region.wooting.store/collections/keycaps