helpdesk-merch

[topaz fern]

@hushed osprey ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

[sand sparrow]

Hello, just wondering. I'm new to Stream Elements merch as I'm building my merch store currently. I just want to know how their:

• Print quality.
• After washing/washing machine
• How the t-shirt feels
  etc..

Sorry I couldn't find a accurate video about it on YouTube so I just want to ask here instead. 👍

[high sky]

I’ve got a few shirts, print quality is really good, bright colours might appear darker (eg. I made a design with a neon pink/purple and it turned out a regular purple).

Shirts survive the washer, thank goodness. Only had a slight change after numerous washes but even then it was minimal. Its printed into the fabric rather than ironed on, so no worries about peeling designs. How it feels, like a regular soft tshirt tbh

[sand sparrow]

I see.. thank you ^^

[lone sail]

Yeah, we highly recommend avoiding neons and transparent effects on designs. The printers use the CMYK Gamut, so as long as you use colors that will work inside that color range, it should come out pretty accurate

Your issue is deeper than our normal one. It is taking our devs some time on getting it fixed, I do apologize

For now, you need to have these items and color choices active to generate panels:

• White + black shirt
• White + red hoodie
• Mug

[jagged bloom]

i wrote to yall again and someone called maya said they can fix the issue they just have to reset my store so am waiting

[lone sail]

Ok, try it now

[errant scarab]

Hi everyone, I'm new at all this merch thing, so I have a question about the image I should use on my merch, regarding the DPI. I can read that you recommend 300 DPI, but I got some images that is 600 DPI. So my question is, what will you guys recommend using? 300 or 600 DPI? Also if I need big print on my shirts. Thanks 🙂

[lone sail]

Anything above 150 DPI will print fine, anything beyond 300DPI you won't see a difference in the print itself, but it will not hinder you.

The print will only be as good as your image though, so if it is 1500DPI but looks blurry, it will be a very high quality blurry print

[errant scarab]

okay thanks, because I have a vector file of my image, from there I can choose my DPI before making it a PNG. So will you recommend to take the highest DPI as possible or would you stick with the 300 and 600 DPI?

[lone sail]

I would recommend setting up the file externally for each item in the exact size needed for the product, and export that for upload to the item itself. This would guarantee that the image is perfect while not overdoing the size of the file

[errant scarab]

okay that's make sense, so I just follow the file size guide from your FAQ and goes from there?

[jagged bloom]

yeah i uploaded my message am now waiting on the store to open so when it does will let yall know

hmmm am still getting this issue @lone sail

[lone sail]

Thanks, I will update our team to see what we can find out. Did you send this in response to the ticket? Lets keep everything there to make sure we have a good record

[jagged bloom]

when i click on get started i get this error too

[jagged bloom]

i believe i did but i will write again and send these two videos as an attachment

when i had my old name the store worked great when i asked for a name change that is when everything went wrong

[lone sail]

Yeah, that is something they are trying to figure out

[jagged bloom]

alright sir

[vocal dust]

The image I've created on the mug is not matching the size of the image shown. When published in the store- it comes out smaller.

[novel glacier]

Can someone help me with my issue which I stated above?

[lone sail]

For the panel image, you need to have these items and color choices active to generate panels:

• White + black shirt
• White + red hoodie
• Mug

For the others, check your commands to see if it is already there. If not, it is a simple one to make. As for the rotator widget, you can also add that through the overlay editor and customize it there. I do apologize for the issues here, that part of the merch system is a bit older and needing updated

[lone sail]

Can you provide your account ID? This is one that shouldn't be happening. You can also try deleting the item completely and remaking the item with the image to make sure it is a consistent error.

[novel glacier]

I have all of the items you stated however this Is all It shows me. as for the widget rotator that just doesn't work at all

[topaz fern]

@novel glacier ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[novel glacier]

60e9311270ed6fbc0dd99b14

[lone sail]

You have the products, but not in all the colors mentioned. Once you have those, then it will generate. Yes, it is annoying, but its an old old old part of merch

As for the rotator, there are 4 copies of it in your overlays tab

open one of those, then you can duplicate the widget into any of your active overlays, or use it as is in OBS

[novel glacier]

On the rotate It doesn't move from the mug It starts as the mug then doesn't do anything

[lone sail]

hmm, I do see that. For now, I recommend not using that one. You can make your own by using the Rotator widget that is there and uploading your own photos. This one has a lot more customization than the regular widget

[novel glacier]

Now It's saying "Uh Oh something went wrong"

[lone sail]

can you provide more? I don't know what you were doing when that error appeared

[haughty crypt]

are u guys going have iphone 13 ? 6.1"

[vocal dust]

ID: 61db2392d7b3cafecf022666

I tried remaking the mug as a totally new item and It still gives me the same issue.

[oblique crater]

I have same issue with the merch load circling the drain

[topaz fern]

@oblique crater ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[oblique crater]

5f3ce5425752af49948e72c6

how did you go

[oblique crater]

useless bot

[meager pumice]

I noticed there is new merch regarding the t-shirt with more colors, a bit more options and so on. But what happens to the t-shirts that I had before in my shop? Do I need to redo the models again? The prices are also different for the old models?

Any order of which color should be on the thumbnail of the item? I want it to be the black one ..\

[meager pumice]

not centered ....

previous tshirts weere better i dont know what to do

[pearl badge]

Old shirts were strictly front/back and with a previous vendor. New multisided ones are done differently along with different vendor for them.

Certain things may not be available for that reason so if you want more then yes you'll most likely have to redo them.

As far as the centering I believe that is strictly a visual "bug" and not how it will be placed. I'll poke the person that can answer it in a bit.

[meager pumice]

ok thanks @pearl badge

[lone sail]

Correct on the centering. The model is not standing or wearing the shirt perfectly straight, thus it will look off when it really isn't.

As for pricing, we have absorbed all size upcharges so that no matter the size, the price is the same across the board.

There was also a general price increase for all apparel this year, but we tried to pass along as little of that as possible

[true creek]

Hello so i need an order cancled that i just ordered

[pearl badge]

What is the order #?

[topaz fern]

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

[true creek]

#2nrHWmH2Rw-JKrpNGJPCig

[pearl badge]

Done

[true creek]

alrighty thank you bud

[wise wolf]

is anyone getting an infinite "Creating your item" Thing again

[nocturne dawn]

Quick question: Is there a way to customize what is shown on the "Merch Rotator Widget" overlay? Googol hasn't been very helpful.

[oak junco]

Hi, do I have to pay upfront to start a merchandise store?

[pearl badge]

Nope

[oak junco]

So you take money only from the buyers, and share the profit with us?

[pearl badge]

As long as you set above a minimum amount you get bit of profit. SE gets theirs outside of this.

Every bit

Ffs mobile

The only loss is process fees via the 3rd party handling your payout method (like PayPal)

[topaz fern]

@wise wolf ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[sturdy arrow]

hey is there a way to setup a domain with my SE merch store?

[loud heath]

Nope 😦

I would love if they added this feature

[sturdy arrow]

Rip, I would definitely recommend them to add that as well

[loud heath]

yeah for sure

not sure why that isnt an option yet

[mellow mortar]

hey everyone, I'm trying to do a checkout on some items from my merch store, but the paypal popup is closing itself prematurely without confirming my order. I've tried different browsers, incognito mode, waiting 24h and wasn't successful.

weird thing is that I was able to go through the entire process yesterday, minutes before this bug started to happen for me... my first order went through nicely and the second one can't get past the paypal pop up during the checkout.

any ideas how to fix this?

[opaque yoke]

Hi all, I am having difficulty withdrawing money on both my Youtube streamelements account and Facebook account. I clicked withdraw and it asked for my email, but I have not received anything in my email and now my available balance is $0. Help!

[topaz fern]

@opaque yoke ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[opaque yoke]

Once that is setup, will the money just be deposited automatically?

[sharp knoll]

Hello, I placed an order on May 31st this year for some of my merch items. I got everything but the two hats I bought. Can somebody help me understand why there's such a delay on hats and when I could possibly expect them by?

[topaz fern]

@sharp knoll ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[woeful quest]

Hello! I'm wondering if the stickers are clear backgrounds. So for instance, will a white logo be able to be used? Here's the link to my item:

https://store.streamelements.com/gogo_media/product/6315c876a5b7b937a382305a

[rugged dew]

This is what the stickers arrive as. Hope it helps.

[fiery pelican]

trying to buy my own merch, but when i click "debit or credit card" at checkout, nothing is working

even with the paypal options, a window pops up for half a second and then closes

please @ me ty

Now this is showing up but my info is correct.
ErrorWe are having error fetching shipping or tax options for the given address, please check your data is correct

[fiery pelican]

did anyone help you?

[queen venture]

Heyy I Have A Question

My Merch Store Received A Order And I Have Email Confirmation About It But It Doesn't Appear In My Merch History. Any Reason Why?

[rugged dew]

I have seen them reply to a question like this and it was said it is possible that one of the items/color of item in your cart is out of stock. So I'd double check that first, maybe.

[fiery pelican]

there's a limited stock on it??? and it worked for me i just think they needed the apartment number in line 1 even though it says line 2 to put it but after i put the apartment number in line 1, it went through.

[fiery pelican]

how do i check for current stock ?

[hollow siren]

I don't think there is currently a way to do that.

[fiery pelican]

oh okay, thanks, do you know by chance how often resupply occurs?

[hollow siren]

Unfortunately I don't

[fiery pelican]

ok ty for the help anyways

[rugged dew]

they said before to remove items 1 by one from your cart to check but it they just needed the apartment number and it fixed it then it may be another issue

[mellow mortar]

Ty @fiery pelican , yeah I got some help through email, appreciate you asking

[lone sail]

Could you send me your information? This is the first time we have heard this, I want to pass it on to the devs to see what we can find out

[lone sail]

As for this, it entirely depends on our vendors. They try to predict trends on sales and purchase ahead, but sometimes stock isn't available to match or the trends are just a bit too jumpy resulting in things going out faster than normal. We are hoping to have something set up for more transparent stock (and where), but it also depends on dev time and if our vendors are able to give us the information

[fiery pelican]

okay

[lone sail]

No, they are printed on a white sheet so anything white will not show up

[loud heath]

Hi, is it normal that new orders are not appearing in my order history

[lone sail]

If you are talking about the profit area, yes. These will not show up until they enter production. You should be able to see them immediately in your activity feed and in your Merch History under the Revenue History tab

[fiery pelican]

Do you get notified when someone buys from the store?

[loud heath]

Who do I talk to about a withdraw issue?

[velvet oar]

what is the requirements for the photo's on merch

[jovial valley]

When i test the merch alert it dosnt apear even tho it is checked in, is their away to solve this?

[pearl badge]

Don't do purchase alert.

Specifically merch

[jovial valley]

oh now i see thanks! 😄

[lone sail]

Yes, and it goes in your Merch History under the Revenue History tab along with the activity feed

[lone sail]

please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lone sail]

are you talking about the image you put on the merch, or the custom photo for the product itself

[loud heath]

5f99e22edfef7e4ad3bc37f6

[sturdy arrow]

hey how can I update the merch panels on the dashboard to show my latest merch? It still has my original merch and I want to show some updated merch

[loud heath]

Has there been any progress with the discount codes for the merch store (Excluding twitch subscriptions). It would be cool to offer discounts to loyal members

[fiery pelican]

Thank you

[jagged bloom]

thanks stream elements

my merch store is fully functional again

now i can do my designs and buy my merchs

[sharp flame]

Hey, Im having some difficulty choosing the correct print dimensions, as there are two differing requirements on the site. On the SE.Merch Print on Demand Design Guidelines page, it lists the T-shirt as 4500 x 5700 pixels, but on the product page in the bottom left it says 313px x 418px.
The mug on the guidelines page is 5371 x 2000 pixels, but on the product page it says 2538px x 945px. having this issue with multiple items. which are the correct ones?

[lone sail]

The guidelines are the correct dimensions for the print file, the one you are seeing in the editor is for the preview only

[sharp flame]

perfect, thank you!

[novel glacier]

Hello, I would like to know If my merch I have ordered has been shipped?

[unique surge]

What is the order ID for your order?

[novel glacier]

#zuZhTkgoRvSdzVbmcOzUkA

[loud heath]

The order is in production.
Once it's shipped, you will receive an email with the tracking information.

[novel glacier]

awesome thank you

[formal beacon]

hello i am new to stream elements and it says my merch isnt available until april 6th and i didnt know if its something on my end i need to fix

[loud heath]

That looks like the info for a specific item

[formal beacon]

Its just a regular shirt

And it says it for everything i have up too so idk whats up with it

[topaz fern]

@formal beacon ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[formal beacon]

63216adb637192fb3130002e

i just wanna at least make sure i can get it because when i cashout from twitch im buying my own merch and giving it to my first 5 subs and im almost there

and if possible can i get a DM so that way i know ill see it please

[loud heath]

Some items seem that are not in stock;
I will check this information and if I have a different answer I'll reach back to you

[formal beacon]

Ok thank you so much

[velvet oar]

im talking about the image im putting on the merch

[oblique crater]

been 5 day and still circling the drain on the whole merch upload item spinning round and round and never completing. reset my store. i will start again

[lone sail]

try adding now

[lone sail]

https://support.streamelements.com/en/articles/210se.merch-product-catalog this has the print dimensions for each item

[sour lance]

Hello everyone I'm not sure if this is the right place but is there someone who can help with my product?

[timid cradle]

Hello can you help me please I wanted to add my logo on the shop but the problem is that the logo well we can't see it like on the picture you know why and which thread colors I have to choose to have the thank you in advance logo

[lone sail]

Can you describe the problem? Make sure to include that in your initial message next time so that we can help you faster

[lone sail]

When in the editor, you can change the size of the logo as long as it fits in the print region. As for thread colors, those are on the right hand side of the editor. Make sure to select the colors you want, we will only use the colors selected.

[sour lance]

Thankyou for your reply The issue was the pullover hoodies were available April 6th and unable to be purchased The problem has been resolved Thankyou for responding

[loud heath]

Any news on when discounts and domains will be added to merch stores?

[timid cradle]

Why rendering the color it looks black like in the picture

[lone sail]

That would happen if only black thread is selected. IF it won't change, delete the item entirely and remake it from scratch

[rigid epoch]

I seem to be having a problem with my orders not showing up in my order history or receiving payment for them, it's been nearly a week and the customer got an email that their order was shipped.

[velvet oar]

is there any drop down menus for the same thing in your merch store

[lone sail]

I am not 100% I understand, but if you are talking about when on the storefront, no, there are no dropdown menues

[velvet oar]

yeah i am could there be in the future

[jade fable]

how can i get my vanity url changed for the store ?

[unique surge]

It will always be merch.streamelements.com/USERNAME

If you want to change it after you have changed your name on your platform, we will need to reset the store.

[jade fable]

i know that but it has numbers i sent in a email about it

[fiery pelican]

Is my order supposed to be $40 for shipping?? It seems like a lot

[lone sail]

this means that a store was created already with that name

[lone sail]

We pass through shipping rates from our vendor directly. Shipping prices depend entirely on the products purchased, quantity, and where they are going to

[low apex]

hello,

I am trying to send some merch to someone in the us and i am in canada, i have there adddress on the merch order , however when i go to pay. with paypal it shows at the top of the paypal pop up shp to ... my address , i just need to know the order will only go to the address on the merch order! and not the billing address

please and thank you

[visual nest]

Can someone DM me? I have a few questions in regards to Revenue.

[quiet ivy]

Hi! I'm thinking about launching a sticker pack for my merch. If I do the SE Merch Sticker option and put multiple images, will it produce a sticker pack, or just one big sticker?

[wanton dagger]

hey, I want to bring this up

one of my viewers bought one of my designs and found that the sizing was wrong

based on the FAQ on the site, https://support.streamelements.com/en/articles/208-order-information-and-product-issues?se_clid=89d86a7e-a6f3-4d3c-99b9-12d9cdfe6ac5

this part specifically

there is this option:

so then, if the option is there, how come the service won't allow a replacement as is the right of my viewer as a customer for se.merch?

I would like my viewer to be treated better from the support side, else I'll just be closing my store with se.merch
shame because I was planning to do more in the coming month

[faint jay]

Hi,

Sorry that this happened. The viewer has a ticket with us? If yes, we would need the ticket number so we can find it in the system and resolve it.
In general it is correct that we do not accept returns. The items are printed on demand and not stored, so returning them has additional challenges. But we of course provide replacements or refunds when the merchandise is not how it was ordered or if there is something else wrong with it.

[wanton dagger]

their ticket number is ||264712||
it just feels like we're getting screwed over by technicalities in the FAQ, i hope in the future the FAQ is tightened up to include sizing issues with a delivered item

we were just very excited for their purchase 😦

[faint jay]

I see the ticket. Will try to escalate it and resolve it.
From what I can see the item has been shipped with the correct size.

[wanton dagger]

yeah but the shoulder issue is what makes it not good to wear

i do appreciate the escalation

[faint jay]

In such cases we need to verify if the item that arrived has the same dimensions as the size chart for this item, this is our standart procedure, that also helps us to find issues with the product in general.

Will reply to the ticket.

[wanton dagger]

hopefully my viewer is satisfied with the resolution, whatever it may be

thank you, Cryonic

[faint jay]

We will do our best in this case.

[hoary sequoia]

Are there any plans to add a hoodie product with the ability to use the new Embroidery print instead of the normal print? I really love this 3d style, specially for small designs

[topaz fern]

@hoary sequoia ⤵️

We really value your feedback and suggestions! Feel free to check out the SE.Merch section of our ideas board @ https://strms.net/semerch-ideas or submit this form and tell us more here: https://forms.gle/KpWxNN1mAT59RVw19

[lone sail]

I would also like to add a little something to this more for full understanding.

For a big brand that is selling their product, they normally order a bulk amount of their product and sell through the stock on hand. For them, a return and exchange for a different size is easy, and only costs the two way shipping.

For us, since we serve anyone and everyone, even if they don't have an audience, we can not financially support holding stock of a product that may or may not sell in the future. The reality is that the vast majority wouldn't be. Also, it costs a lot of money each month to store these returned/exchanged products, hence why we don't accept any returns or exchanges. For clarity, this does not mean we don't fix issues. If you get a tshirt that has a slight tear in the seam? We will send out a new one and you keep both (as an example). Since we print on demand, that item with your design on it doesn't get made until your order is placed and paid for, then we pay our vendor, they print/ship the item to the destination.

Because of this, we HIGHLY encourage EVERYONE to use the size chart, no matter if you have ordered tshirts every day for your entire life. Each brand makes up their own size charts with no standard enforced, and that can even vary on the style of apparel inside the brand (For instance, the fitted womens shirt and the relaxed women's shirt. The fitted fits like a child's shirt while the relaxed is more normal for adult humans).

Please please please ask questions if you are confused about any of the above, we want to make sure it is crystal clear. We are not here to scam people out of money, we want to make sure everyone is happy with their purchase, and that starts with making sure they are informed about the items before purchase.

As cryonic said, we will work with the customer to make sure the item they received matches the size chart or not. Occasionally this will happen - When a manufacturer makes 10mil of these things a week, sometimes the wrong size tag gets put on an item. That is covered and a replacement would get sent, free of charge.

[static wraith]

Is it normal for the prints to come out off centered?

[lone sail]

Do you have a picture of what you mean? It isn't normal, but there is some leeway for some items due to the printing process

[dawn roost]

I ordered a shirt to be drop shipped to him. This is not been quality checked.

How does this get resolved?

It’s should look like this

[lone sail]

Create a ticket (send an email to [e-mail]) along with your order number and these pictures and we will do what we can.

As a total aside, we HIGHLY recommend not using neon's or transparent effects for designs as there is no good way to mimic them when printing, resulting in this issue more often than not

[dawn roost]

This is the first issue I’ve had, but I’m changing the design shortly. Ty

[viral bridge]

Hey are you able to use a custom domain name for your merch store

[potent escarp]

Who do I speak with in regards to my se.merch payment not being recieved?

[rugged dew]

do orders appear within 24 hours of confirmation or 24 hours of being shipped? Asking because i made an order on Friday, but it has not appeared on my history in se merch. Thank you.

[jade fable]

i know i dont have access to that account anymore so i need it reset still waiting on this to be handled

[lone sail]

If you can provide the account ID for the account, I would be able to reset it then reset the new one so it has no numbers. However without the ID I don't have a way to confirm the account is yours

[jade fable]

how ca i get the number if i dont have the original account anymore wouldnt it make perfect sense i own it when i have twitch.tv/2sikplays youtube.com/2sikplays facebook.com/2sikplays twitter.com/2sikplays instragram.com/2sikplays

[viral bridge]

Hey are you able to use a custom domain name for your merch store

[pearl badge]

Not ATM. Would have to do redirect externally unfortunately.

[viral bridge]

Dang

[lone sail]

That is the point though. I don't know that you own it or owned it in the past. Just because I have a "Scalper" account on one platform does not mean I have it on all. If I assumed you indeed own it, do the resets and come to find out someone else does, I would be in huge trouble. I am sorry

[lone sail]

Normally after the item has entered production. Sometimes this will take longer than 24 hours depending (out of stock, image adjustment for embroidery, etc).

[quasi heron]

Hi im having an issue with the Merch Panels for some reason when i go to download the panels they will just infinitely download

load*

[lone sail]

Can you try to do this in an incognito tab?

[quasi heron]

Only difference is there is 3 loading boxes instead of 2

[lone sail]

That tells me they are generating and they are just not loading in. please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[quasi heron]

621cb3fe3c11001539021f52

[quasi heron]

@lone sail was that the right code?

[lone sail]

yes, thank you

[jade fable]

so instead of believing the guy who has all the domains including 2sikplays.com and all the social networks you cant just take a look and see that the 2sikplays streamelements page has not been accessed in years so you rather me have to use streamlabs instead because you rather have a dead link not being used makes perfect sense

[jade fable]

its makes zero sense that you would just rather have a dead url thats doing nothing because for whatever reason you believe someone else is going to come back and want the url i created to begin with shakes head

[lone sail]

We have people that use our tools that don't log in for months or years at a time. Once you set things up, there isn't a need for change unless you want to. Again, I do apologize, but without proof, my hands are tied

[jade fable]

how can i give you prove if its linked to a facebook page thats now gone

there is no way to recover that i dont know if its linked to my paypal for the store or whatever

or the tipping

[jade fable]

so i cant prove its mine by a paypal account linked for tipping. since its for sure going to one of my two paypal accounts ?

[lone sail]

I will see if there is another way that I can possibly do a verification, but I can't guarantee anything.

what was the name on the old account, and the new account?

[jade fable]

what do you mean by old account and new account ?

[lone sail]

The name that would show up, the username. And I am looking for the account you don't have access to and the one you do

[jade fable]

the page that has the 2sikplays url is called 2sikgaming

as the username

[modern cape]

helloww can someone help me with my order? i orderd 3 pieces of merch but one didnt arive

[topaz fern]

@modern cape ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[woeful quest]

Yo... I called UPS to figure out where my package is, they said USPS has it.

I looked at the email from SE that contained my tracking number, and it says UPS should have my package... Wtf is going on? 😂

[hollow siren]

USPS a lot of times does final delivery for UPS

[pearl badge]

"Final Stretch" as they call it.

[lone sail]

The above is correct. UPS/FedEx/DHL/Others find it cheaper to do a "Final Mile" delivery with USPS. It is frustrating, and slower, but it is pretty standard anymore

[woeful quest]

My package has been sitting in the same effing town for the past 4 days. Like yo... Get off your ass and give me my shirt

It's crazy how they can just do whatever they want and give my package to whoever they want like that.

SE needs to offer an overnight option lmfao.

[hollow siren]

I had something that UPS was supposed to deliver today. This morning it was in New Jersey, I'm in New Mexico. It's only 2,000 miles, I'm sure they can make it happen. 🙃

[lone sail]

I have seen some issues recently with USPS and items getting delayed, though only in certain area's.

I have also had a period of maybe 6-10 months where anything I personally had shipped to my house ALWAYS got lost when entering the Vegas center. That was beyond frustrating

[pastel viper]

Hey i am wondering why the merch panels arent loading? It wont let me download them;-;

Or even see them

[fickle mulch]

In order to generate new panels, you need to have these items and color choices active:

• White + black shirt
• White + red hoodie
• Mug
  Items do not need to be separate, but the color choices need to be activated in the shirt and hoodie.

[pastel viper]

Ok ok

There isnt a red hoodie option though only maroon ;-;

[pastel viper]

I have maroon white for hoodie and black white for every shirt and the mug but it wont let me generate a panel

[quasi heron]

Ive created all these and they still arnt loading

[cunning pulsar]

I don't know if this has been asked before, but.. Can we offer discounts through a third-party support like Ko-fi or Patreon? If so how does one go about it?

[pearl badge]

@cunning pulsar not possible unfortunately. Only twitch subs ATM.

[cunning pulsar]

Thank you. There is a suggestion for you then

[topaz fern]

We really value your feedback and suggestions! Feel free to check out the SE.Merch section of our ideas board @ https://strms.net/semerch-ideas or submit this form and tell us more here: https://forms.gle/KpWxNN1mAT59RVw19

[coarse oyster]

Hi,
I am planning to buy merch from streamelements. Before buying I want to make sure of something. I live in Lithuania and I want to ask, do I have to pay some taxes (VAT) when I receive the merch?

[lone sail]

Yes. This will be paid at checkout. There could also be some Duties/Customs due depending on the items and where they end up shipping from. While we have worked hard to get as many of our items as we can shipping from within the EU, sometimes it is unavoidable to have something ship from outside

[pastel viper]

So is the merch panel just broken?

[coarse oyster]

So let me get some things clear. So as you say "This will be paid at checkout." So does that mean I will not receive extra fees after I order (such as VAT)? When I will pay for my merch + shipping fee there will be no more extra fees?
I asked the same question on the streamers (the one I want to get merch from) discord and the mods assured me that there are no VAT/extra fees.

[lone sail]

Yes, EU VAT is charged at checkout (required by law), just like Sales Tax in the USA. I recommend passing this on to the creator as this is spelled out in our FAQ that we provide for them

It is covered in the last several questions here: https://support.streamelements.com/en/articles/202-se-merch-payment-faq

[pastel viper]

Yo ur pfp is really good

[lone sail]

I am unsure what you are saying, but I will take any compliment

[pastel viper]

This

[lone sail]

AHHH, yeah, lol. It is wonderful. I haven't changed it in years, haven't found anything better yet.

[distant ore]

Hi, I have a problem , trying to buy 3-4 items from store. how can i buy them all into 1 postage

it would be silly to pay 4 postages when all can be sent in one box.

[ivory ridge]

what is with the merch image placement for the back of t-shirts when you centre it it cuts off the right side and when you correct it its not centred

[lilac sinew]

Withdrew on the 1st, but still no payment, how long does it take? Is there a date I can see my end?

[lone sail]

The price you are paying is the best possible shipping price we are able to get for the items. Some items have to ship separately for safety, or some have to ship from other area's of the world (depending). Plus, shipping rates are normally calculated based on weight and dimensions of the packages, so as you add more things, the price will go up no matter what

[lone sail]

please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lone sail]

Do not follow the mockup as a centering guide, remember the mockup is as if it is on a person, so the shirt will appear weird. Assume that the box provided is centered already

[lilac sinew]

61b75962c1f29a50a46c6b92

[lone sail]

sent you DM

[ivory ridge]

OK

[oblique crater]

still doing it.

[near spade]

Hello there! I broke my merch shop. I created and submitted a new item, then deleted two unpublished items, and the whole thing broke. It hangs at about 60% on the dashboard side, and the shop is totally unavailable on the user side. It's been about an hour now and it's still doing it, soooo now I am here.

I have tried deleting cache and reloading, logging out and back in, and restarting my browser. So far, nothing has worked.

Account ID: 5d717966aea6f798e52d4397

[fickle mulch]

Hey there, I can definitely replicate that issue, I'll send this to our devs to look into. When it has been fixed, we will make sure to update you!

[near spade]

@fickle mulch Thank you so much! I think it may have had to do with doing those three actions in too rapid succession, before each one had quite completed in the dashboard. If there's anything I need to do on my end, please let me know!

[fickle mulch]

No worries! I've noted that request and will update you when we hear back!

[near spade]

Thank you.

[uncut vapor]

heyya, I have a confusing issue. The Merch settings just straight up didn't want to load at all

Like, when I tried to open it it just brings me back to the overview page

I was using Firefox and tried on a fresh Chrome install as well thinking it was probably my extensions that does that, it's still the same

[pearl badge]

Could you try incognito?

[uncut vapor]

same result

[oblique crater]

how can i get to all the graphics i have made on streamelements upload to be able to manually remove old ones

[topaz fern]

@uncut vapor ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[uncut vapor]

there it is 5ea262793cff4e347e4c5f74

[topaz fern]

@uncut vapor ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

@oblique crater ⤵️

We really value your feedback and suggestions! Feel free to check out the SE.Merch section of our ideas board @ https://strms.net/semerch-ideas or submit this form and tell us more here: https://forms.gle/KpWxNN1mAT59RVw19

[uncut vapor]

still no dice

[oblique crater]

resdponded.

[unique surge]

Can you try clearing your cache and cookies in your Firefox and see if you're able to load the page?

[uncut vapor]

I switched to Chrome and cleared cache and cookies; nope

[wet bay]

could someone please give me a code to refresh my streamelements merch store for a name change? Thankyou!

[oblique crater]

can you reset my SE store. here is the id: 5f3ce5425752af49948e72c6

anyone

[late viper]

Hey, I posted a link to my merch store, and it comes up with an error page.

If I hit "Go to Store" from streamelements, it works, but visitors cant see the page. Help?

[drifting linden]

I need to change my merch store link? can I do that? I just switched names and thats the only thing I cant fix!

[unique surge]

Store should be reset now

[unique surge]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels

[drifting linden]

@unique surge

you need my acc id?

[unique surge]

yes please

So the only way to update the URL is to reset the store. If you're okay with that, let me know

[drifting linden]

yup

go ahead

[unique surge]

Should be good to go now

[drifting linden]

Thank you 😉

[cobalt beacon]

Keep having an issue on my side, trying to create a zip up hoodie and it's not showing up in the stream elements merch store

I'm doing it for youtube though

[wet bay]

i sent a reset code to get my merch store link changed but it hasnt changed yet if i could get it changed again? 🙂

[lone sail]

Hello! What region of the world are you in?

[lone sail]

Go to the SE.Merch dashboard, load up one of your items in the editor, then open the files menu. There will be a page for all files you have in your account for merch. From there, you can remove all that you don't want anymore and upload new. However you will still need to go through and remake any items you want to be different. Removing images from there does not stop a product from being made with the image that has been saved.

[lone sail]

It has been reset 🙂

[lone sail]

please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here. In addition, can you please DM me the image you are attempting to use?

[uncut vapor]

Indonesia?

[lone sail]

That would do it. Unfortunately we are not able to offer merch in your area

[weary nova]

so im trying to upload an image to the xxl gaming mousepad and after i do and get it how i like it i hid next then save and publish but then the circle bar just goes around and nothing happens it keeps going around

[lime shoal]

My partner is trying to buy some merch from my SE store but it keeps saying payment can't be processed, everything is set up correctly on my end and he has money in his account, anyone else getting this issue?

[distant ore]

Okay thank you for reply.

[lone sail]

please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here. Can you also DM me the image you are attempting to use?

[lone sail]

I would recommend contacting either the card carrier or paypal and see what is up. If you have gotten all the way through to paying, it is something beyond our system.

[weary nova]

5cf6a2bc513da7cc6028f432

[weary nova]

Any update on the issue with the item not saving

[meager obsidian]

my items never shipped as far as I can tell. It says delivered? But I never got it: QPzHunxaTqeyew48LNauVQ. Ultimately, I want to cancel the hat portion of the order but never heard back on that request.

[mystic rivet]

My SE store page won't change the Links name to My New Twitch name.
The Link and shop says Dakotaplays12 When My Name is MelonyTheMelon on twitch and it won't swap it and Don't know how to Fix that.
(and My name been Changed to MelonyTheMelon Before I even setup the shop.)

[unique surge]

Only way to update your shops name is to reset the store. If you're okay with that, provide your account ID

[topaz fern]

@mystic rivet ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[mystic rivet]

do I just DM you it

or do I post it here

[unique surge]

you can post here

[mystic rivet]

60e8b7dc7304d639f7417ee3

ok

[unique surge]

Store has been reset

[mystic rivet]

Tyty ❤️

[weary nova]

has anyone heard more on the issue with trying to save merch on the XXL mousepad not working

[vast sand]

Hello, what do I need to/who do I need to contact if one of my merch shipments have been returned to sender? (I ordered some stuff but something went wrong with delivery and now my items are being shipped back to the sender)

[loud heath]

Hi!

Can someone help me with the store banner?

Getting expanse

This is the one, 1920x330

[median prairie]

Hi guys, got an issue with the merch designer.

Its stuck on the loading screen for ages
Been a good 10 min but it hasn't timed out.

Steps to reproduce.

1. Click create new item
2. Select Deskmat
3. Click add new [layer]
4. Select image file
5. Click next.
6. Save

The image file is in the recommended resolution saved as webp, 12.3MB. I've attacked it zipped incase discord messes with its compression.

I can make an image using smaller webp files or png so I'm wondering if this should error out but isn't doing. I've tried firefox and chrome.

[spring crow]

Hello, I'm wondering if there is a way I can give away an item to a user. I'd like to choose a user and give them an item from the merch store (it will be based upon them redeeming certain channel points). Is this possible? I'd like to avoid shipping items myself, as I don't want to see user's addresses.

[lone sail]

Hey, could you attempt to save it as a png file instead? I am not 100%, but it may work better that way

[lone sail]

As of right now, we do not have a way to do this without you receiving the users information first. We have a plan for it, just not sure when it will be implemented

[lone sail]

Can you explain more on what help specifically you need on onit?

[spring crow]

Okay, thank you for the quick response!

[lone sail]

reach out to our support team ([e-mail]) with your order number and we can see what we can do to get this resolved 🙂

[loud heath]

Already solved!

[lone sail]

That is my favorite type of problem

[median prairie]

As a png its 65MB well above the limit so saving it as a png is not an option

[loud heath]

Kkkkkk Nice

[lone sail]

Couple suggestions

1. Move important parts of the image away from the edge. The edges will be cut off, and you will want to make sure the pad fills the entirety of the design area we provide, or else there could be white lines on the pad.
2. The amount of detail on here is... a lot. On a ceramic product like a mug, it would easily be visible. On a fabric product, it is reduced due to the weave. I would recommend reducing the amount of detail on this, it would reduce the size of the file and help with your goal here.

I am playing around on my end to see what I can come up with

[solid orchid]

Was wondering if you guys will offer Koozie/Stubby Holders in store soon?

[weary nova]

I am having the same issue that BIgMonD is having expect on the XXL mousepad when trying to do big images that covers majority of the mousepad if i shrink the image down to like be right smack in the middle it saves the item just fine, but I am wanting to make the image take up the majority of the xxl mousepad if the image is small it saves but if it is big it wont save and it gets stuck on the loading screen

[lapis zephyr]

anyone else getting the following error? I have tried to many assets trying to get this line up & running but no luck

[proper tangle]

How would yall recommend washing the mouse matts ?

@ me if ya reply.

[mellow marten]

A community member purchased items a few days ago, it showed up on my dashboard/activity feed but not in the new orders section...?

[lapis zephyr]

still no luck in getting this issue resolved. Now all I'm getting when trying to create new merch is the following error>

[meager obsidian]

Escalated thru paypal since the response from SE has been rubbish.

[haughty crypt]

i llke to know is iphone 13 is compitable with iphone 11 case it 6.1"?

[haughty crypt]

found it will not work with iphone 11 cases, anyway plan to have custom make iphone 13 and up

[topaz fern]

@haughty crypt ⤵️

We really value your feedback and suggestions! Feel free to check out the SE.Merch section of our ideas board @ https://strms.net/semerch-ideas or submit this form and tell us more here: https://forms.gle/KpWxNN1mAT59RVw19

[lone sail]

This order was placed back on Sept 12th, and was delivered on the 15th (I will DM you the tracking). We are only able to cancel orders when a ticket is sent in within 18 hours of placing the order. This is because all items are made to order, so once it hits production we can no longer use the blanks for something else. We do not hold any stock on printed items either, as that would greatly inflate costs. As for escalating to PayPal, that removes my ability to assist here. Normally, what I would be able to do is verify you didn't receive the item (for whatever reason) and get a replacement shipped back out to you. However, with the paypal dispute, we have to resolve that before I can do anything else.

[lone sail]

please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lone sail]

We do want to update our phone cases, however we are just not sure on the timing just yet

[lone sail]

The profit amounts will not show up until the items have hit production. The can take 1-4 business days depending on various things. If it doesn't show up after a week, DM me and I will see what I can find out

[mellow marten]

Will do! Thank you 🙂

[timber pollen]

I've had a community member purchase an item in my mech store and when going to pay was auto filled someone else's address and contact details appeared in their address info section instead of their own address and information that's a major privacy breach and needs to be addressed, what do you plan on doing about this @coral latch?

[lone sail]

Can you message me with screenshots of this and the link they would have clicked to get there? It is a VERY rare chance of this happening, and I have not been able to replicate it in the past.

Right now, the ONLY way that I know of this happening is when a link is shared that is more than the standard store link (meaning a bunch of stuff after the "?" in the URL). This link is designed to save information, that was the reason it was created

more specifically, it was designed for Buy your own Merch links, which expire after 72 hours, however since it is a specific "cart" that is generated, the information is saved if someone put info into it and saved it. This is why you should always double check the links you share and remove anything after the "?", unless you 100% mean to share extras (any website ever)

[lapis zephyr]

Account ID: 5b5d44885e432169d1f7382c

[lone sail]

I have sent this over to the dev team to get fixed 🙂

[lapis zephyr]

thank you very much @lone sail

[slate leaf]

So I made some joggers, but it's showing some incorrect info in the product description. Not sure if its just the paragraph header, or if its the whole table

see the "champion packable jacket" listed under the sweatpants

[lone sail]

Thanks, I'll send this over now

[steep sky]

Hello! I'm having an issue with my Merch page having a different URL than my current Twitch username. Is there a way to update the merch/store page URL?

Basically, my merch store URL reflects the old channel name. It would like to get my branding synchronized. Thanks! 🙂

[lone sail]

We can do that, but currently it requires us to reset your store. This will not remove profits accrued, but will require you to remake all the items. If you are ok with this, please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[steep sky]

Yes, please. The reset is perfectly fine.

ID:
5995b8a2b922b2739142dc29

[lone sail]

Reset complete

[steep sky]

Thank you! This worked 🫡

[crystal nest]

Hey everybody thanks for having me

[void inlet]

Hi, I've just gone to set up my first item and its one of the hoodies. It's showing me that its not available till April 6th? Is this correct?

I need a hoodie with print on the back so only option.

[sterile charm]

^ Is everything out of stock for 6 months?

Regular tshirt says the same thing.

[pearl badge]

Lemme poke someone that can look

@void inlet @sterile charm Appears to have been a bug. Waiting for a better status on this.

[void inlet]

Thanks

[sterile charm]

Thanks for the update! Please keep me in the loop! 😄

[pearl badge]

I'll just poke you in MS

[pearl badge]

@void inlet @sterile charm Bugs go splat. Should be playing nice now.

[void inlet]

Awesome support! first class

[rain lotus]

Hello! Can I have some help with a problem I'm having today, please?

I'm trying to make a mug design, on preview it is ok but at the store it looks strange!
I repeated the illustration on the design so it is on both sides of the mug. Had made it before with other product but I'm having problem today with this one.

[fickle mulch]

The 3D preview will show you exactly how the mug will be printed when received by the customer and the store image is incorrect at this time. You can feel free to upload your own image to correct it, and these can be screenshots of the 3D preview if you would prefer. Hope that helps!

[rain lotus]

Yes I did exactly this! Thank you very much for answering!

[fickle mulch]

You are welcome!

[abstract terrace]

Hello I have encountered an issue with receiving my payment for se.merch. when I withdrew it my account had not setup payment yet so now that I have set it up will it just eventually arrive or is there something else I have to do?

[peak kindle]

Does anyone know if a community discount in the merch store takes the discount from the price of the merch itself, or does it discount based on the profit you make off the merch? IE: if a product is $50 and a community discount of 10% is added, would the discount come to $5, or would the discount be 10% off whatever the streamers profit would be, which in this case the profit is about $12 so the discount would be $1.20 to the person buying the merch

[fickle mulch]

It may take 9-14 business days to arrive in the newly setup payment account, but it should reattempt the withdraw with the new information provided.

[fickle mulch]

You may find this article helpful regarding how discounts work for those in your community: https://support.streamelements.com/en/articles/174-se-merch-community-discounts-faq

[calm mortar]

So for some reason my Valentine's and Christmas merch is back on my store... I have nothing against this, as I did like it quite a bit, but I just would like to make sure that this apparent glitch, should someone buy it, would not result in the merch items coming blank or something of the like.

Also I cant seem to change their name.

Opening the editor shows nothing on it. Just a blank "logo" layer

[peak kindle]

I've read the article, however it doesn't explicitly state where the discount is being calculated from originally. A 10% discount from a $50 item doesn't equal $5 off for the buyer, but rather closer to $2, which is technically a 4% discount. So that would lead me to assume that an advertised 10% discount isn't coming from the cost of the item, but rather the profit of the streamer correct?

[fickle mulch]

The discount is coming out of the profit amount of the creator, as noted in the second paragraph on the page provided.

[topaz fern]

@calm mortar ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[calm mortar]

5ef24724bd1e992a2d7ce312

[peak kindle]

I guess it's just the wording that's throwing me because it says that the discount is automatically applied, and THEN it's being taken out of the profit. So when a creator advertises a 10% discount off their merch to their community for being subbed, the subscriber isn't actually getting a 10% discount off of their items. Does that make sense? I swear I'm not trying to be difficult, I just know people are confused as to why they aren't receiving an advertised 10% discount from their purchases.

[fickle mulch]

I am seeing the merch up there again, would you be able to list the names of the ones that appeared recently and any that show no logo when trying to edit? - You can also delete these items if you prefer - If they refuse to delete, please let me know and I can reach out to our devs and see what happened here.

[fickle mulch]

You may be able to understand how the discount works specifically when going into the Settings sections of SE.Merch and selecting enable supporter discount toward the bottom. As you change the amount of the discount, the system will show you the amount the item will cost the community when purchasing (depending on their subscription tier) and the amount of profit you will receive.

[calm mortar]

They don't seem namable and as such have some very basic ones ("zandercraftgames's Hoodie", "zandercraftgames's Mug" - the Christmas one, "zandercraftgames's Mug" - valentines one , and "zandercraftgames's Mug" - the other Valentine's one).
I personally like the Christmas design (it was from when the Christmas bundle promotion went on) and it had gone away after the promotion ended. I would like to keep it if possible. I just want to make sure that it won't come as a blank hoodie with the reason for it being on the store in question as well as the questionable issue with the editor.

[fickle mulch]

As far as I can tell only the hoodie doesn't have an image showing when going into the editor at this time, but I'll check again.

[calm mortar]

It may be just the hoodie (I didn't check the mugs), but that does cause concern for me with regard to the system actually having the proper design should someone buy it.

I bought it when the original bundle promotion happened and everything was fine, but now that it disappeared for a while and now has re-appeared with a blank editor when opened is what concerns me.

Previews on the store page itself seem fine, just nothing being in the editor makes me wonder at whether the system has the proper data or is just using old preview images.

[fickle mulch]

I definitely understand, it definitely may be a bug, and I can certainly bring this up to our devs to see why they appeared and what is going on here for you. I do see the images on the items myself so far, however it may be that it is pulling from older items we may no longer sell via our vendor as well. I'll let the devs know and get back to you on that.

[calm mortar]

Thanks! I appreciate it 🙂

[somber belfry]

I am trying to order my own merch and I keep getting this error: "ErrorWe are having error fetching shipping or tax options for the given address, please check your data is correct"

Yes, the address is correct. I've been typing it into web forms for 13 years now and I have never had this issue.

[loud heath]

Hi! This means that one (or more items) are out of stock.

[tropic patio]

Hey if I post an item it sells and then unpublish it, will it still be sent out? I did a custom merch item and then un-published it so no one else could get it.

Now I’m worried that it canceled his purchase

[pearl badge]

It should still send out as any other order.

[jade widget]

Hey i cannot switch my name on my merch store link to match my new twitch name how do i go about doing that???

@tardy tusk is this even a thing yet or can streamelements go in and manually change it??

[river tulip]

Hello I just ordered a piece of merch tonight but the expected delivery is longer than expected so I would like to change the shipping address. Is there anywhere I can do this since I just put in the order?

[pearl badge]

Within the last 12 hours tonight?

[river tulip]

yeah

[pearl badge]

Could you get me an order number so I can have staff cancel it and you reorder?

[river tulip]

#2bLHIJkCTXST4WNLgDnPKw

[pearl badge]

Cancelled and you're free to redo the order with the aforementioned change.

[river tulip]

perfect, thank you!

[fiery pelican]

Hello, please this is super urgent. There’s been reports of package thefts in my building and I don’t know what items arrived here and when I click the email there’s still no tracking number

Please help, I need to know what’s been delivered and what’s on the way

I only got emails of what’s on the way but never if they got delivered

Please @ me this is super important, thank you

My order number is IsL3MFCNSGS0PYsn2wZL-A btw

[dusty parrot]

I have accidentally ordered the same product twice due to the website showing me an error on the first order confirmation, thus me trying for the second time. Is it possible to cancel one of the orders and get a refund? Thanks!

The order numbers are:
qS11tAK1R-Oye6-mXa3ZVA
ZAveUMyhSNqzU449G3i2rw

[loud heath]

Canceled, refunded and replied to your ticket.
Thank you!

[loud heath]

Hi! All of the items appear as delivered, some by your local post office and they show as delivered in your mail box.
If you didn't receive them, please contact them as soon as possible.
If you did not receive tracking links, please send us a ticket.

[fiery pelican]

Where do I submit a ticket?? I didn’t get emails for all of them and the emails I did get, don’t have a tracking link

My order was stolen then because I didn’t get packages 🥺☹️😭

[fiery pelican]

What do I do?! 😔

[dense cliff]

Hi, I didn't receive one of my orders due to delivery address error (house number was missing) By the time I got the message, the parcel was already being sent back to the sender and couldn't be redelivered. What can I do?

[loud heath]

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support

[loud heath]

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support

[summer shell]

So I made my merch for my twitch account on for this site then made a separate YouTube account i wam wondering if there is a way I can transfer my merch store from my twitch to YouTube

[loud heath]

Hi! Unfortunately that is not possible, you will have to create the store for the new account manually. I'm sorry.

[cerulean wigeon]

Curious real quick, can the mugs color be changed?

[pearl badge]

Unfortunately no.

[cerulean wigeon]

Alright, so for now limited to just the space shown on the item creation. Thanks for info!

Planning to release some merch soon and SE's one looks the best.

[pearl badge]

You can actually do a full wrap. Not just the visible portion.

[cerulean wigeon]

ah so if I want to wrap it in purple that can work?

[pearl badge]

Not full body wrap but towel hug kinda thing.

[cerulean wigeon]

okay cool.

[pearl badge]

And that size would be specifically 5371 x 2000

[covert meadow]

If i havent recieved any tracking information about my hoodie in 10 days does that mean im not going to get my product? I tried doing a support ticket its been 3 days. I dont know if I can message anywhere else or if theres a phone number i can call

[lofty palm]

Recently had someone buy a hat from my merch store and days later, they asked in my chat if I knew when the order would ship. I don't see anything about said order in my SE.Merch Order History page and it was ordered days ago. Usually takes up to 24 hours. This customer is one of my friends and they have a PayPal email, proving that the purchase exists.

[loud heath]

Updated you in the tweet

[loud heath]

Hi! We are experiencing a high volume of tickets at this time so our answers can have a higher delay now. We'll get to you as soon as possible! Thank you!

[lofty palm]

So you were referring to that specific order in the response?

[loud heath]

Is there another order with issues that we can look into? I've only found one that isn't in production yet, from your store.

[lofty palm]

No no. You answered my question. Thank you! 🙂

[covert meadow]

I understand delays but day #4 with no response doesn’t necessarily seem good.
Seems like I’m never going to get a response back. It’s been 12 days.
I got one of my hoodies but not the other. It just makes me nervous whenever I do announce my merch because my costumers will be dealing with the same thing then it will also look bad on me.
I feel like maybe they should have a phone number or live chat where people can call/text. Might be easier and faster. Because going through e-mail is impossible

Like is their anyway to get a refund without having to contact their email? Bc I have a feeling my hoodie is lost.

[loud heath]

I've checked and did not find a ticket from you from 3-4 days ago. Could you send the ticket number here?

[covert meadow]

274393

On the 10th I got a message from sk1ll saying that “We're going to have our Merch team take a deeper look into this case for you, they will respond to this ticket asap.”

And I haven’t heard anything

[loud heath]

Updated. Thank you!

[rigid sand]

@lone sail hey i met you at Twitchcon and you told me to direct message you but wont let me.. mind if you can message me... wanted to touch base with what we chatted about

[covert meadow]

Thank you, I’m gonna try to reorder the hoodie and hopefully all works out well 🙏🏻💕

[lone sail]

Sent!

[karmic ivy]

Hello, who can I reach out to about a low quality print on a hoodie to one of my supporters?

[topaz fern]

@karmic ivy ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[exotic spindle]

how much is t he shipping price when u ship to sweden?

[restive apex]

hey, merch alerts arent working, i cant set them up and cant test them in my overlay but i have merch set up( Merch link: ) ( https://iceshell.de/zevzom )

[halcyon belfry]

I seem to have an item that I can not remove from my store. Work around is to unpublish it at the moment. But it just wont delete.

[topaz fern]

@halcyon belfry ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[halcyon belfry]

5c019b01a994bc01bd03fb96

[fickle mulch]

Can you clarify which item is unable to be deleted from your store?

[halcyon belfry]

Its the Insert Coffee T-Shirt that is currently unpublished

[fickle mulch]

I also can't remove it on my end, so I'll reach out to developers on this one for you. My apologies for the issue and I'll update you when this is fixed!

[halcyon belfry]

Thank you

[fickle mulch]

You are very welcome!

[waxen cedar]

hey i been trying to login and wont let me - keeps saying something has gone wrong try again later - is there maintance been done ?

[wintry wraith]

i cannot get the merch page to load for me at all. doesn't matter which browser i am using, the bar loads about 2/3 the way through and then will not go anywhere.

[pearl badge]

Is this for your channel or someone else's who gave you an invite?

[wintry wraith]

mine. this is my dashboard

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[wintry wraith]

5f2e3c66aef1516bd1c3b86c

[pearl badge]

Before I send that to staff to look at could you try in incoginto mode?

[wintry wraith]

sure...stand by...

same thing

[pearl badge]

Issue has been sent to devs to fix. Hopefully should be fixed within the next couple or so days.

[wintry wraith]

thank youuuu!!!!!

[fickle mulch]

This item has been deleted for you. Thank you for your patience!

[halcyon belfry]

Thank you for your assistance!

[fickle mulch]

We would recommend clearing the cache and cookies of the browser, and logging out and back into your account to resolve this issue.

[waxen cedar]

Cheers will try this and advise if it works

[waxen cedar]

@fickle mulch Hey tryed clearing cache and cookies logging out and logging in - same thing sadly 😦

[austere current]

Hi y'all! On my merch alerts, it always shows the initials of the purchaser. Is there a way to change that to full names?

[covert meadow]

Hey quick question. My hoodie that I had received, on the fourth day of me ordering it, it gave me the tracking link.
I reordered the hoodie that I never received, it’s almost 5 days and no tracking information. Is there anyway I can give the order # or something and see the status of the hoodie? Thank you!

Update: I just made a ticket, the # is 277141

I’m just scared that I’m not gonna get the hoodie again and it’s my second time ordering ☹️ so now I feel like this is gonna happen to everyone who orders this hoodie from stream elements

[chrome dome]

Hello everyone, I'm designing my merch, and I have a few questions.

I wanted to know if it was normal to have only one background color for mousepads, while others are available for deskmats? And if so, would you recommend me to put a background color on my image in order to have it on my design?

The second question I was wondering is, is it possible to group certain designs? For example, I have a Snapback design in red, and the other in blue, so I have put a red logo for the red and a blue logo for the blue, but I am forced to have 2 products in the shop. Isn't it possible (a little bit like for the background color choices) to create a single product with a different logo depending on the color choice ?

[hallow timber]

Is there a maximum amount of offers you can have on your merch store? If there is not I can go make merch versions of all of my emotes that I can.

I looked in the history of this channel and saw that 1-2 years ago the max was 20, is it still that limit?

[tall ruin]

👍

i have had the notis set to mentions only (no offense ), but i still got it as a popup noti when it happened, my advice would be to add a discord automod rule for *discord.gg*, and then disable all but moderator/bots role ping permission, so ideally i don't actually get the noti, but they think it's gone through. feel free to remove when read

[loud heath]

Thank you for the heads-up and for the feedback! We are looking into it.

[loud heath]

Hey! The item is out of stock with our vendor.
I've canceled the order and issued a full refund.

[covert meadow]

Is it the color of the hoodie? Like if I were to get a different color, like purple, is that in stock for a medium or large?

[loud heath]

Give me a few moments to check.

[covert meadow]

Thank you!

[loud heath]

It seems to be available in all colors but then one you wanted 😦

[covert meadow]

With my luck I’m not suprised haha. Thank you for checking ! I’ll order a purple hoodie instead.
Do you know when the blue should be back in stock? Is the blue out of stock in all sizes?

[loud heath]

Unfortunately, we don't have a date for when it's going to be in stock again.
This color (sky blue) is available for the 'XL' size and up.

Purple is really nice too ^^

[hallow timber]

Hey @loud heath sorry for reposting the question, but seeing you are here I might as well ping you

Is the max amount of merch items on a storefront at once still 20? And if so, will this be increased in the future?

Thanks in advance!

[loud heath]

Hey! Yes there is still a limited amount of items that you can make!
I don't know yet if the amount will be increased, sorry 😦

[hallow timber]

So that amount is still 20?

As it was in 2020?

[covert meadow]

Thank you so much 🤍 you’re amazing

[loud heath]

I believe so. If you cannot add more, it means you reached max.

[loud heath]

You are amazing! ❤️

[hallow timber]

Thanks for your time! Back to designing

[loud heath]

Have fun and wish you only inspired action!

[hallow timber]

@loud heath Hey, If on an embroidery item, the emote looks blacked out, does that mean it's too complicated for the embroidery?

I.e.

[hallow timber]

Nevermind! I get it!

[chrome dome]

Hi everyone, I'm sorry to repeat myself but I didn't find any answers to this message : #helpdesk-merch message.

Can someone help me please ?

[bronze geode]

I can't remove this Embroidery, when i try to report a bug, it takes me to FAQ.

[quartz fog]

my merch link is still using my old twitch name

and i dont see anywhere to update it, am I able to?

[sharp valley]

Hey guys, is there a way to link my existing Twitch merch store over to my Youtube profile in SE as well?

[lone sail]

Hello! There is no way to remove embroidery, the item is only available in Embroidery.

[lone sail]

1. This was how the products were originally designed. I recommend putting the background color you want into the design for the small mousepad.
2. Right now, the way you did it is the only option. We do appreciate the feedback though, we use this when figuring out what features our creators want.

[lone sail]

We are able to get it changed, however it requires us to reset your merch store. This only makes it so you have to remake all the items, it does not remove any profit history. If you are OK with this, please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[fiery pelican]

i reached out to you guys on the website and via email about my most recent delivery being stolen. I havent received an email since I last responded and I have evidence of packages being robbed in my building. I'm looking to get a refund on the items I didnt get PLEASE someone help

[topaz fern]

@fiery pelican ⤵️

There is a large influx of tickets at this time. Because of this, there is currently a longer than normal response time.

We apologize for the inconvenience this may cause and ask for your continued patience while our support team responds to the tickets in the order they receive them.

[unique surge]

What is the ticket number?

[fiery pelican]

274774

[austere current]

I placed an order for one of my community members as a prize from a giveaway we did. I selected the wrong size. Is there anyway we can change that?

Order number: #uzdqJJyqR2KWFFGN9LWpkQ
Size selected: 3XL
It was supposed to be a medium

[lone sail]

I have changed the order to a Medium directly with our vendor

[austere current]

Thank you so much!

[chrome dome]

Thanks for the answers 🙂 Have a nice day 😄

[bronze geode]

Thank you.

[quartz fog]

rip im too lazy

[austere current]

Hi y'all! On my merch alerts, it always shows the initials of the purchaser. Is there a way to change that to full names?

[torpid spear]

hi i was wondering if someone would be able to help me explain how merch works through stream elements, i just added some merch, do i have buy any of it to pack and send in mail if anyone purchasing anything or is it all done for me

[unique surge]

https://support.streamelements.com/en/categories/38-se-merch <- you can read all about merch here.

you don't need to purchase the merch and distribute it. It's all print on demand.

[torpid spear]

awesome thank you so much.

[covert meadow]

Does merch get worked on during the weekends? Or is it only Monday-Friday type of deal. It’s just been four days already. And with my last hoodie, on the fourth day I got a tracking link. So I’m just nervous 😭

I’ll just post my order number here just in case #hwOTORNcTgu6SZM0sbQdow

[cerulean wigeon]

Real quick question, what dimension is the Storefront Header Image?

[cerulean wigeon]

Found it

Another question

For Stickers, are they printed the size of the image placed or the entire size of the available area? Want to know how much white space there will be cause my stickers are not rectangular. The are square.

[pearl badge]

They're printed as kiss cuts like this.

[cerulean wigeon]

okay cool! thanks

[fickle mulch]

Hey there, production can take up to 7 business days and I've been able to verify your order is still in production at this time. Once production has ended it will be shipped.

[covert meadow]

Thank you for checking I appreciate it!

[fair spire]

Hello! I have a question on the Mousepad aspect of the merchandise. I'm trying to have an image cover the entire mousepad. I'm assuming the corners would be cropped out and rounded? Or would it completely warp my image and shrink it down to proper size to fit within the mousepad boarders?

[pearl badge]

@fair spire small one unfortunately has a white area that can't be covered.

[fair spire]

Does the same apply to the large mousepad as well?

[pearl badge]

That is full cover

And had dimensions in pinned messages

[fair spire]

Gotcha. I think I understand. You cannot go above the provided dimensions.

[pearl badge]

Well you can but that's the exact perfect fit.

[fair spire]

I think where I was confused is the editor allows me to expand the image to cover the entire mousepad. It doesnt limit me to the 7300 x 3700 limits

[pine ruin]

Good afternoon,

I am configuring the merchandising store and I see that, for example, the elxocas store is different, there are various sizes of mugs and there is no limit to the colors of clothing. The preview of the embroideries on the caps look good. I see in my caps a solid color. Is there any Premium option from the store?

Thanks.

[pearl badge]

They happen to be one of our Dreamteam members who get a little more leaway with items though to an extent it's managed for them and not by themselves.

[pine ruin]

Ok

[molten yoke]

My Shoppage is down. WHo can help?

[pearl badge]

Looks fine to me

[sturdy arrow]

is your store compatible with Meta Pixel? I would like to open stores on facebook and insta, but I do not want to manually add everything

[jagged umbra]

Hi! I had a question regarding the phone case editor. When I put my picture over it it's a bit confusing as the whole phone is being covered by my design lol. I'm assuming this will be trimmed at the edges when actually printed?

this is with the design moved

[pearl badge]

@sturdy arrow it is not. Our system is entirely managed with our platform.

[sturdy arrow]

sounds good thank you for letting me know

[fair spire]

Bump because I'm curious of the answer as well.

[silk light]

when I tryiing to upload my logo to my mrech it sayng poor all the time is there any thing i can download to resize it please

can not restart it to where it 4000X4000 and the let that make it right size for all like it used to be

also I do not what this on my hat Embroidery
BETA

Thread colors

Select the thread colors of your design below

[surreal shadow]

hello SE family. is there a way to merge my merch store from twitch with my empty merch store from youtube? i'm streaming on youtube more and i'd love to have merch store integration without having to remake it. i'd love YT and twitch to point to one merch store.. is this possible?

[pearl badge]

Not possible unfortunately

[surreal shadow]

hey i have the same question as @sharp valley !! i have one main merch store i added through twitch, but want my youtube peeps to be able to have the same link, and see purchases made there during my youtube streams.... can you help?

[surreal shadow]

for reals?

[pearl badge]

Just like the streaming platform themselves the data for them on our side is separate.

[surreal shadow]

what do we do? create a duplicate store?

seems silly just to get alerts on data on the youtube side..

[pearl badge]

You do what you did for twitch but when you're logged into your YouTube account.

[surreal shadow]

i get ya.. i just have almost 75 items.

[trail moth]

Thought I could generate a panel for my SE store for twitch but it only lets me select a color scheme, not generate a panel or anything.'

[silk light]

why is no one help me out at all is there any way that i can size all my mrech logo at all for free as it not fiting on the mrech at all please

[silk light]

why is no one helping in here at all

[silk light]

need to take that silly Embroidery out miss up mrech all together

see no goood

can i not take that off at all then

[fickle mulch]

Could you please clarify for me the issues you are seeing when creating embroidered merch? If you only choose one thread color the whole design will be that one thread color.

Also you can find information here: https://support.streamelements.com/en/articles/210se.merch-product-catalog on the dimensions for images on each type of item

[fickle mulch]

In order to generate new panels, you need to have these items and color choices active:

• White + black shirt
• White + red hoodie
• Mug

Items do not need to be separate, however, the color choices need to be activated in the shirt and hoodie.

[austere current]

Hi, had an order for myself that included a M size hoodie. It arrived in L. How do we go about this?
Order number: #bBRz-Ru_REONT0e6tESF3Q

[topaz fern]

@austere current ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[fickle mulch]

^ you can click on the blue question mark in the bottom left corner and then choose Merch Support.

[silk light]

it loseing the hole of my Logo as you can see in the screen shot i sent you how do i not make it do that aand also when i make logo that right size to go on anything it still saying poor for me dos any one no any free good site to resize logo at all

as one im useing are not doing it rie at all

right at all

i wanna make the bassball cap with out the Embroidery being add to it of i can at all please

can that be do at all please as i seen then ones been made by streamElementes have so can anyoneplease help remove that in my hat as do not wanna do that on my hats

as it doing this to my logo and i do not think that is right it look mess and my logo Scorpius same as my discord one and it should look like that not messing logo like in photo how do i sort it out please most be a fix

any one to help me at all

[silk light]

i can see what i have to do but there is not any of that them that make my hat at all

with my logo

[trail moth]

how can I fix this? I tried moving my design around on the mug and put on there multiple times but this is how it keeps showing up in the generated panel

[waxen cedar]

Good afternoon - What does this mean https://streamelements.com/?error=ERR_NO_GAMING_PAGE#_=_

[prime heron]

hello i just recently created a store and im trying to buy my own merch but when i go to check out it doesnt let me pay for my items

[teal sigil]

Hi all - Is there any way I can copy a design that already exists on my merch store?

I'm trying to make copies of what I already have but change the text slightly on each one - (As in change the username on each item as I have a small network and want to put our Twitch usernames on the design)

Or will I have to manually create each item?

[stable crater]

Hello, just had a quick query. Was wondering if the sticker option in the merch store would work to make sticker sheets if each item is separated. Looking for a way to create a sheet of 7 stickers, seen sticker sheets in other stores so wondering if it was just using the standard sticker option to make the sheet

[copper wasp]

hi- I just created a mug and the thumbnail in my store is showing the BACKSIDE of the mug where no artwork is. Couldn't find a way to change this. Help!

[trail moth]

^^^same problem. Still awaiting resolution.

[karmic ivy]

Can an admin please message me. I've been trying to get a replacement order sent out to viewer of mine and the emails I have sent are not being answered and the email address is not found when sending. Please help

[rain junco]

A question about giveaways (hope this is the right channel)
Usually i liked using marbles to determine the winner of a giveaways. Could i still do this and then somehow tell SE who is the winner?

[prime heron]

hello i just recently created a store and im trying to buy my own merch but when i go to check out it doesnt let me pay for my items

[snow forge]

Hey there, I just set up my store - and I'm attempting to use my digital art as a design. However, it won't let me upload anything with a clear background. The error I'm getting is that the image lacks a square aspect ratio. Does anyone know how to fix this?

[snow forge]

Just purchased my own merch from the discounted section. While I submitted my payment information my total after shipping was $14 - but after I clicked submit the receipt showed a price of 20$, and that the discounted item was no longer discounted.

[topaz fern]

@snow forge ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[loud heath]

Hello! You need to save the address you've introduced.
Then you will be able to go to checkout.

[prime heron]

I did save the address it still doesn’t let me check out

[spiral void]

i was editing my merch store last night and i was waiting on the page to load and the product to be placed and now my merch store says its offline for my followers and i can not view it at all... i need help....

When my followers are clicking on my merch link this is what they are getting

[topaz fern]

@spiral void ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[spiral void]

61e6a54db7faaf66ac1f2de2

[unique surge]

reported this to our devs, once we have an update, we'll let you know

[spiral void]

Thank you sooo much @unique surge

[hexed knot]

Anyone know what I can do to make the quality better after I upload the image I want on my merch

[snow forge]

Anytime I reach out to support I never receive a response, I sent out an email to them 4/5 days ago. I've had issues with sponsorships and merch but have yet to receive help from support.

[prime heron]

Hello I’m still having the same issue so when I save the address and go to PayPal it just doesn’t open my PayPal and when I try to do it with my credit card it doesn’t open the window for me to put my card number I don’t know why is this happening

[prime heron]

Same here I been dealing with this issue for weeks now and no one helps

[shy marlin]

is there a way to cancel an order without contacting support?

[fickle mulch]

If you recently sent in a ticket, please provide that ticket number and we can investigate for you.

[fickle mulch]

Hey there, please send us a support ticket at [e-mail] (or [e-mail]) explaining what the issue is with a screenshot of your entire order in full and we can investigate further for you.

[fickle mulch]

You'll need to contact support to get an order canceled at this time.

[fallow socket]

Does anyone know if there is any plans to get a baseball cap with no buckle/snapback? I prefer hats without them.

[worldly coyote]

I NEED HELP basically in se merch i need to withdraw less then 20, and it says to contact them, but when i click it it says this, and since I'm trying to withdraw less than 20, my problem isnt any of them so i dont know what to do?

[loud heath]

Hi! You can open a ticket with any of those options, just make sure to let us know in the description what the issue is.

I removed the withdrawal limit for your account.
Please be mindful that for amounts lower than $20, the payments mediator will take a higher fee. This is why minimum of $20 is recommended.
Thank you!

[flat rampart]

Hello, i did withdrawal with 26 dollars but i didnt get the email to put my bank info, so i put it manual on the web, i didnt get the money yet or an email, nothing, should i open a ticket or just wait a bit more? i did the withdrawal day 1 of november

[loud heath]

Hey!

Merch Payouts can take up to 21 business days to fully process, once your payout request is approved (might take 7-14 business days).

Please review this article in order to set up your payments portal account via your dashboard - https://strms.net/paymentsportal_dashboard

After you have finished the setup process, the next step would be receiving an email upon payment submission (this is where the 21 business days estimation comes in).
The payment status you will see in the portal itself will be 'Submitted'. A few days after that, the status should be changed to 'Paid'.
Once you see it's paid, depending on the payout method selected, it will take a few more business days till full processing.

Thank you.

[flat rampart]

Thanks Kippod!

[rustic harness]

I changed my username on twitch but my merch store URL is still my old name. This is my account ID 5d5b1a1976a50b56eb9bea1f

[runic swift]

Only 1 item is showing up in my Merch Rotator Widget. Anyone have a suggestion to fix this? I currently have 15 items in my store but when I add the widget to my stream it only shows 1 item.

[worldly coyote]

thanks

[covert meadow]

Hey, I know you helped me before. Do you know if this hoodie is back in stock with sizes Small-Large?

[autumn dove]

has anyone placed a merch order out of your store before going live and not received a confirmation email? I recently made a purchase for merch, and the 4 clothing items arrived a few days ago, but the mug and stickers havent come in. I never received a tracking or a confirmation email.

[topaz fern]

@autumn dove ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[autumn dove]

I have reached out and received what seemed to be an automated email asking for more information, and i havent heard back in 3 days.

[fickle mulch]

Hey there! I was able to find your ticket and we are currently investigating this for you, we apologize for the delay in response, however we will send you more information in the ticket once we have an update for you.

[silk anvil]

Hi I hope someone can help me, I’m wanting to update my merch store url I’ve tried getting a support ticket but it’s not working thank you!!

[silk anvil]

I need help with this too! 🙂

[covert meadow]

Does anyone know if this color is back in stock with sizes small-large?

[onyx oar]

Hi there. I deleted my merch command and timer but it is still coming up in my stream? Please assist as I do not want it there until I have had a chance to update it. Please help as I have a subathon running later today and this will be most upsetting if it is still shows up. Many thanks.

[loud heath]

Please relog to your Twitch account so the command will stop showing up.

[covert meadow]

Hey, is there any announcements when something comes back in stock? Trying to see if that blue hoodie is in stock

[faint jay]

Hi,

Unfortunately we have no information in case products are back in stock. The best bet would be to bring the item back and check if it can be ordered.

[covert meadow]

I ordered two sizes before like two months ago. But they were out of stock and it still allowed me to order them even if it was out of stock. So I have the hoodie up since I know XL-3X is in stock from last time someone helping me. I just needed to know if all the sizes are back in stock before I made an announcement to my community. Bc then people will be ordering the hoodie and if it’s out of stock then it will only cause problems since they have to go through help desk to refund the hoodie

[faint jay]

Unfortunately we have no way to look up which items are in stock and the quantity or specific sizes.

[covert meadow]

Is anyone able to see if it’s in stock? Like is there anywhere else I can ask? Because I’m sure there has to be a way. Or the people in the warehouse should be able to tell others so it can update on everyone’s website

Someone from here before helped me and told me they were out of stock

[faint jay]

We get a notification when the item is out of stock, but due to the global nature of the system and multiple warehouses - we have no information if a specific item is in stock with the specific color and size.

[covert meadow]

Okay, I’ll just remove the color then. Because I don’t want ppl ordering it then Have to go through customer service everytime to cancel it. Just causes more problems and headache.

[faint jay]

Usually the items return back to stock in a couple of weeks on average.

But we have no specific data

[covert meadow]

Okayyy thanks for the info

[dim thicket]

Can someone help me with a issue with merch please

[random marlin]

Not sure right room how do you pay out? when revenue is over the amount to payout on merch sales can I have PayPal linked ?

[loud heath]

hello

does anyone know how to change sizes

of the clothes

[grand latch]

I've got a bug report. Every imagine I upload to the merch store is just renamed "Graphics.png", which makes it difficult to tell them apart. It's ignoring the original file name.

[covert meadow]

Might have to create a ticket on the website including the order number. But I’d also write the ticket number here.

[loud heath]

No it’s good

[untold topaz]

Is there a way to do just a merch giveaway where whomever wins puts in their own address information and we prepay for it?

[echo halo]

You probably could just ask for there shipping information and send a piece of merch there that you buy

[untold topaz]

see id rather not know their address information. I feel like that's a bit dox like. I wouldn't give out that info to someone I don't know personally and I don't expect my chat to give that out to me either

[tight finch]

Is there anyway to get more than 12 slots or is that standard for everyone?

[tiny solstice]

Is there a way to get your merch store name changed if you change your username?

[loud heath]

Heya, if I requested withdrawal of merch payment but didn’t fill out the payment details previously (as I had no idea where to find the settings to do it) will I just get an email or something? It’s been a few days since I requested withdrawal but haven’t had any kind of confirmation email or feedback.

I filled in all my payment details yesterday as I found the merch FAQ, so wondering the order of operations? Thanks!

[faint jay]

Hi,

The merchandise withdrawal takes up to 21 days.
And it uses the same payment portal as sponsorship payouts, if this is set up - you need to wait

Once the payment is scheduled, it will be visible in the payment portal with a scheduled date.

[loud heath]

Cool thanks!

Wasn’t sure as couldn’t see anything pending and no emails

[rich wedge]

I think I missed an announcement somewhere a while back

I had two hoodies in my shop, when they announced being able to design the backs and sleeves, I decided to put a new design out. However - I see that the image is completely different for hoodies now. Has the hoodie style changed? When I go to edit my old designs, the back/sleeve options are not available and neither are the new color options. There's also no way to design a new hoodie with the old look...

I guess my question is - are the hoodies the exact same in regards to shape/material/length/width/etc or are the hoodies now different than the original ones?

The top is an old design and the bottom is a new design

[strange karma]

Trying to ship to someone who won a giveaway for a merch item, but when I select their country it just does this

[distant pulsar]

Just a quick question you used to be able to create blankets in the merch store but I no longer see the ability to do it is that been cut. Or am I just missing it somewhere.

[past hemlock]

hello I am using Beta and for some reason when I click the drop down for Twitch panel maker no options show to create one (pic 1). also shows 3 new items yet shows nothing new (pic 2)

am I doing something wrong or is my beta an issue @here

[distant pulsar]

Is anyone of the staff checking this thread from time to time I'm still waiting for an answer from a question from yesterday. I'm trying to set my store up and a couple of the things you used to have are not there anymore. Like the little blanket which is still advertised and all y'all's literature as being there but it's not there any help would be appreciated thank you.

[strange karma]

I'm starting to wonder. Guess I'll have to order the dude's merch to myself then mail it out to him.

[wise cave]

Im not able to create new items for my store...can any admin help with this?

[topaz fern]

@wise cave ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[wise cave]

5ee2dd4475c0ed8540aa9b00

[unique surge]

Are you not able to create a specific item?

[wise cave]

any item. once i try to finalize it infinitely loads. once i refresh the item vanishes.

[distant pulsar]

Just curious there were questions above this one here that y'all have not answered yet. Especially mine which is a very simple question. Why is it that these questions are being ignored this is supposed to be a help channel for the merchandise section.

[valid whale]

Hey guys... need some help. I changed my stream channel name a few months back but my store still references the old name (in the URL). I cannot for the life of me find where to change that.

[lucid cipher]

been trying to publish a double-sided hoodie design but i am stuck here:

[loud heath]

Hi! The best way to receive support is opening a ticket with us -
https://strms.net/merch-support
The blankets are still available:

[loud heath]

We are able to get it changed, however, it requires us to reset your merch store. This only makes it so you have to remake all the items, it does not remove any profit history. If you are OK with this, please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[loud heath]

Hi! Which browser are you using? Could you please give it a try while using Chrome if you haven't already?

[lucid cipher]

I am using Chrome, and tried Edge too. After struggling with it, it finally works. However, the number of different images labelled as graphics.png also flooded my library.

The workaround I tried, keep retrying. And tapping other submenu and SeMerch.

[distant pulsar]

Nowhere under The help page on the stream elements website is there a place to put in a ticket no where on the page that you give me there with the link is there a place to put on a ticket. So without any help I'm still right where I was.

[loud heath]

There is a question mark down left corner - merch support

However, as I said, the blanket is there and you can create it. See screenshot above.

[distant pulsar]

Yes I see it's in there now. But believe me or not it was not in there when I first started asking these questions. So thank you for your response.

[proven birch]

@magic adder the colors that you see is so that you can have the image to use for the Twitch panel as close to your branding colors as you can:

the Merch Rotator widget is a widget that you can add to an Overlay and it will scroll through available items on your Merch store. However, its not interactive

[mental geyser]

Merch question (kinda): is designing and creating a merch store mobile device friendly? My computer recently went down and I was in the process of making merch but I have all my designs on my phone, is it friendly for that or do I need to get my computer back up and running again?

[loud heath]

(I’m not se support)
I just tried on safari on iPhone and get this. So I assume not.

[warm peak]

Is there a problem with merch store they cant pyt they card on in

[paper swallow]

I'm having issues with my merch store as well. I can get into from my link, but when I login to make edits or add merch, it acts like I don't have one up yet

[livid rampart]

Is anyone else’s SE.Merch store Black Friday Free shipping deal active? I’ve tried to check out to see if they’ll apply the free shipping discount on the merch but it’s still $7.99…. I already put a ticket in but I just wanted to see if anyone else is dealing with this issue

[rancid copper]

I dont have it either

[livid rampart]

I tweeted out to them on Twitter and they said they’re trying to figure it out but they have a whole communication error cause I was sent an email on Tuesday of this week that they were going to do the promotion but woke up today and saw on Twitter that they aren’t doing the promotion but we never got an email so I’m frustrated with streamelements at the moment. I hope they figure it out for everyone

[rancid copper]

Do you have the tweet for me? i cant find it?

[livid rampart]

Yeah, here’s the link to the tweet that they replied to someone: https://twitter.com/streamelementss/status/1596075343973974017?s=46&t=tE0_1ViPuvYcnQ0LwAPbdA

And then above it is my tweet asking them to clarify if they are having the promotion or not and I’ll post their response they sent to me in my DM

[rancid copper]

So if i read correctly they are gonna fix it, but they cannot say when?

[livid rampart]

Supposedly, but it’s still disappointing that they sent out the email stating that they were going to do the promotion but yet nobody knew about it Internally

It’s a lot of idk that they are giving tbh

[proven birch]

hey folks, if you saw the email and purchased merch while paying full shipping, please contact our Support Team so they can make that right:

[topaz fern]

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

[unkempt marsh]

hi, I have made a merch store last week and I have already sold a few items, I know for a fact because I got an announcement during the stream and I have a few friends that told me that they got something from it. The last purchase was 3 days ago, yet in the store payments page I still have no revenue made. How long does it take for the sales to show? I also ordered all the things from my merch store (almost 500e) for myself and I don't see it.. the store simply says that I have no money to withdraw and no sales that have happened

[topaz fern]

@unkempt marsh ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[strange karma]

Anyone able to help? Or do I get ignored again

[agile pelican]

hey, I'm having some trouble with the merch history page... for some reason, people's usernames are only showing up as their initials, so i'm having to ask my community who's who in order to add them to my end-of-stream credits roll properly
is there any way to fix this?

[agile pelican]

i'm also not seeing any place on the purchase page to enter a username...

[jaunty hazel]

Does anyone know the current limit for items you can put in the merch store?

[unique surge]

Currently, a total of 76 items. You can read more here: https://support.streamelements.com/en/articles/197-se-merch-product-overview

[topaz fern]

@agile pelican ⤵️

We really value your feedback and suggestions! Feel free to check out the SE.Merch section of our ideas board @ https://strms.net/semerch-ideas or submit this form and tell us more here: https://forms.gle/KpWxNN1mAT59RVw19

[jaunty hazel]

Thank you so much!

[slate rune]

I noticed the drag the crop square feature to crop my banner for mobile devices isn't updating once I select an area on my banner - any help is greatly appreciated!

[steep sky]

Hello, my merch rotator doesn't show any items. (I have items published to my shop.

[meager vector]

HELLO can a mod pls help me find the status of my merch order

[stuck void]

Hi im having a issue with one of my tees not showing what’s on the front of the shirt. The back shows up fine it’s only the front

[runic swift]

Anyone have an update on the Merch Rotator Widget? Does it work yet?

[mental geyser]

Sorry for the late reply but thank you so much

[sullen knoll]

Hi there I just ordered a sample of a mug, but is the print quality faint? I hoped the colors would be more vibrant but everything seems super washed out

The design is also too offset to the right despite the 3D image showing that it would be aligned evenly, but that could just be an error on my part

[loud heath]

@sullen knoll #dreamteam

[brave drift]

can anybody tell me why my phone number is not valid? i want to buy my merch but i can not. how can i fix that?

it says Phone is not valid but it is my phone number 😦

is there a way to fix that?

[hollow siren]

Is it a phone number for an actual phone, or is it something like a Google Voice number?

[brave drift]

no its for an actual phone

[hollow siren]

Probably going to need to submit a ticket for it. :(

[brave drift]

ok 😦 but thx

[topaz fern]

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[hollow siren]

I'll poke a staff member and see if I can get a different / better answer for you though

[brave drift]

thank you 🙂

[hollow siren]

Can you try the international phone format? If it's a US number I believe it's +1 (xxx) xxx-xxxx or +1-xxx-xxx-xxxx or +1xxxxxxxxxx

[brave drift]

My phone number is from Germany but I’ll try

Still don’t work 😦

[hollow siren]

I think Germany would be 011 - 49 - phone number

[lucid cipher]

Hi there, I had 2 viewers who made a purchase from my merch store but both orders didn't seem to get through despite both having successful alerts triggered on stream and received confirmation of purchase. One of them however had an error message after.

Her bank account has sufficient funds, and the bank didn't lock out her credit card from overseas purchases

[stuck void]

Why is my store not letting me add more items to it?????

[unique surge]

How many Items do you have?

[stuck void]

33 and I just deleted 3 so I had 36

[unique surge]

Do you get an error when trying to add more items?

[stuck void]

No it says it’s publishing then goes back to my merch page and it’s not there

[topaz fern]

@stuck void ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[stuck void]

https://store.streamelements.com/siberiankitten

[unique surge]

Need the account ID, not the store URL

[stuck void]

SiberianKitten

[unique surge]

It's the combo of numbers and letters, we need to verify your account

[stuck void]

6337b384500a76771f392ca5

Was that it?

[unique surge]

Yes, Looking into it right now

[stuck void]

Ok ty

[unique surge]

Reported to our devs, will update once it is resolved!

[stuck void]

Ok ty

[stuck void]

Seems to be working now

[lucid cipher]

Is anyone available to look into this? Thanks!

[loud heath]

Order IDs?

[lucid cipher]

sorry how do i find that?

[loud heath]

The viewers must provide those, but I can check from your store if you don't have the IDs.

[lucid cipher]

yes pls - my viewers are hard to reach unfortunately

they do show up in the merch history on streamelements dashboard

[loud heath]

Could you please provide the name of your store?

[lucid cipher]

https://merch.streamelements.com/mezametv

this is the one

[loud heath]

Thank you! Checking

[lucid cipher]

I just go an update from one of the viewers - the cash got deducted but the merch history for withdrawal isn't updated for her purchase

[loud heath]

Unfortunately, nothing comes through. If they received the error, it means that the payment was not accepted or there is a stock issue.

can they provide an order ID?

[lucid cipher]

I'll check with them

[pearl badge]

that can take 24 hours to register.

[lucid cipher]

the purchase was made over the weekend, it's already wednesday :\

quite important to have this sorted out as the profits are going for a fundraiser

[loud heath]

The purchase will show up once the order goes into production, so I'd like to check if there is an issue.

[lucid cipher]

thanks kippod

I'll update you once there's an order ID

waiting for their response

[loud heath]

My pleasure!

[lucid cipher]

19e6nYjWQK2ckg097Z8hhw <-- this is the one with major issue

[loud heath]

Thank you!
I apologize for the confusion.

With our new system, the confirmation email is sent once we confirm payment is authorized. After that, we attempt to send the information for the order to our vendor. So in this instance, we authorized your payment and sent the confirmation email. What happened next is that there was a failure with our vendor to be able to take the order, due to some stock issues or the payment was not confirmed.

Because of this, the payment was never finalized, and the authorization expires (normally within 3-5 business days).

TL;DR: The customer did not pay, and the order will not go through.
They will have to check with their bank/ PayPal for the funds if it doesn't show up for them.

[lucid cipher]

ok so does that mean that my viewer has to re-order?

coz she checked her bank account and it didn't show anything

[loud heath]

Yes they would have to re-order. The funds might be on-hold by the bank, so it's better to contact them if the funds are not available after the 5 business days since placing the order.

[lucid cipher]

she reordered! thank you!

it seems like the t-shirt in the order is from a different vendor

without the t-shirt it seems to go thru fine

SE may need to check if the vendor is still in operation

[loud heath]

This means that the item (in that exact size and color) is out of stock, I'm sorry.

[lucid cipher]

there needs to be an indication when this is an issue

it's kinda embarrassing :\

or rather, if it's out of stock, it's shown on the SE merch store that it's not available

[loud heath]

We agree and we are working on delivering this information in a better way.

[lucid cipher]

thanks kippod 😄

i also realize every image uploaded is renamed graphics.png

is there a way to prevent this?

[loud heath]

I'll have to check with the devs on this.

[lucid cipher]

also hope there's an option to copy and paste positions 🙂

and seeing white transparent items against white background is kinda hard... can I have these shared on feature request?

[topaz fern]

@lucid cipher ⤵️

We really value your feedback and suggestions! Feel free to check out the SE.Merch section of our ideas board @ https://strms.net/semerch-ideas or submit this form and tell us more here: https://forms.gle/KpWxNN1mAT59RVw19

[stoic wave]

Any idea why I'm seeing this on a mug?

Also, what happened to the t-shirts with just the front print. I don't seem to see that in the options anymore to make more, but can still sell the ones that I have already made?

[rich wedge]

I asked a question back on the 19th, wondered if anyone in support saw it and could clarify?
Furthering that question with another question - the "new" style hoodie and the "old" style ship out separately forr some reason? I went to go order my own merch and I have to pay shipping twice? Do they not all come from the same place?

[loud heath]

I'm seeing this too on my mugs

[stoic wave]

Yep, that was on my mugs.

[loud heath]

Hey, SE team. First off, I want to say Thank You for providing such an awesome service. Me and my wife are loving it. So much great feedback from our followers who have purchased our merch.

Some people are asking for payment options aside from PayPal for US debit cards. Wondering what you might be able to offer? Or, if there is one and we’re just missing it?

One item for tech team on the merch side - the hoodies aren’t always showing properly in the merch store. Some colors will present properly, but not all.

[lucid cipher]

Ah you have the same issue I had. It took me so long to get it right. Seems the workaround for now is redoing the whole thing 😦 I tried different browsers and clearing cache too. It seems to happen randomly to any item that allows back printing.

[loud heath]

Thank you for the info. Thank goodness for copy/paste 🤣

[stuck void]

I just had one of my customers say that the site wouldn’t accept her credit card. She has sufficient funds. She was trying to purchase one of my hoodies.

[onyx geyser]

that sounds like an issue that needs to be address with the bank

[stuck void]

Ok I’ll let them know

[tight finch]

How do I submit an idea for SE.Merch? It won't let me

[topaz fern]

@tight finch ⤵️

We really value your feedback and suggestions! Feel free to check out the SE.Merch section of our ideas board @ https://strms.net/semerch-ideas or submit this form and tell us more here: https://forms.gle/KpWxNN1mAT59RVw19

[lucid cipher]

Heya @loud heath - following up on our conversation: my merch history still has not been updated and it certainly has been more than 24 hours.

[jagged bloom]

hi

for some odd reasons my merch store got reset

and i know longer see my merchs

can i know why it got reset ?

[loud heath]

I see two orders in your order history

[loud heath]

Hi! Account ID? @jagged bloom

[jagged bloom]

yeah will send

@loud heath hey it came back lols

do i still need to send id

[loud heath]

If you don't experience issues, no ^^

[jagged bloom]

i had started the store over and it came back

[loud heath]

all good then

[lucid cipher]

The amount isn’t shown on the page where I can withdraw funds

[jagged bloom]

thanks and i love yall platform yall are the best and i have heard great news about yall and i use stream elements to stream all the time its 100000000000/10000000000000000

[jagged bloom]

yeah 🙂

[loud heath]

You're very kind. Good luck with the sales!

[loud heath]

Yes it is. Please relog

[stuck void]

Why is my merch store having so many issues? Yesterday someone could get it to accept their card and just now it won’t accept an address

Couldnt*

[stuck void]

Nvm I got it figured out for the customer

[loud heath]

Hi there I had a sale of merch two t-shirts on the 26th of November however, on my order history they haven’t appeared and that’s been 7 days now it only shows last order was on 2nd of august I was wondering what has happened my account ID 5ebab62709d9572e6523ab46

[fickle mulch]

Able to see two shirts as noted as ordered on your Merch history as of today (sometimes the update can take a bit longer than 24 hours depending on any holds or quality checks the order may go through before being produced)

[lucid cipher]

Hi Kippod! I see the bucket hat and apron, but the T-shirt sold to another viewer isn't shown despite a successful purchase and deduction

[floral pendant]

I was wondering, I got a glow on my logo. Will this cause issues with printing on merch?

[pearl badge]

@floral pendant yes. Glow is a no-go.

[floral pendant]

Alright thank u 😄

[pearl badge]

Same with fades

[floral pendant]

But the green is no issue at all right? So when i just have the glow gone it should be alright?

[pearl badge]

Solid colors are fine

[floral pendant]

Sorry for the tag, so this is fine ?

[pearl badge]

At glance yes.

[floral pendant]

Perfect thank u !

[grand latch]

Is anyone else having a problem with every single uploaded image being renamed Graphics.png? It's making it impossible to tell them apart without applying them first. I had them named by size and aspect ratio.

[zinc bear]

i could use some help with a question i have conserning my merch

[hollow siren]

asking to see if someone knows

[hollow siren]

and the question is?

[zinc bear]

So when I long into stream elements I look at activity feed it says someone made an order of 1 item for 26$ now this is my first piece of merch I’ve sold but when I go to merch payments there’s nothing there like I haven’t gotten paid for the item yet

So any help would be awesome

[hollow siren]

I think I know, but let me double check.

[zinc bear]

Ok thx so much

[hollow siren]

It won't show up until the item goes into production / shipping.

[zinc bear]

Ok that makes more sense but what if I doesn’t tho just so I know what to do

[topaz fern]

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[zinc bear]

Ok thanks so much your amazing

[edgy vault]

Bought a shirt back on Nov 26, Got the tracking number on Dec 2 and it has not updated at all. Any way to possibly have this checked?

[topaz fern]

@edgy vault ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[fringe apex]

Trying to setup Merch and it just loads 30%

[silk light]

hey i got my own mrech and my cup as come to day but the hat and hood as not was just checking and ask why the hat and hood as not come same time as the cup as fort that it would have been all come same day as it was order on same day

[silk light]

who do i talk to about mrech being sent out please as said the cu as come to me not the hat and hood

[silk light]

so we order muech and only half turn up then

who do i talk to about this please

[silk light]

who do i talk to about orders please as i said ive had my cup come but my hat and hood as not come fort that it would have all come together as was order at same time

Confirmation Header Unisex T-shirt X1
L / Black $25.00
$15.60
Confirmation Header Baseball Cap X1
/ White $26.00
$17.00
Confirmation Header mug X1
11oz / White $15.00
$8.50
Confirmation Header zip-up-hoodie X1
L / GreyHeather $45.00
$29.90
as said only the cup as come i have trid to truck it but it not show so how do i fond out the cup as come anyone help me here please

who do i talk to please

[topaz fern]

@silk light ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[median prairie]

Hi, I have been trying to create a desk mat.

I keep getting stuck on the loading screen when hitting next. I've left it for 4 hours today. No error messages, it just doesn't progress. I can only get it work with very simple images. With anything with an actual pattern on it it fails, I've tried reducing the image resolution but then it won't let me processed because the image is too low quality.

Image in question attached

[covert meadow]

They should answer back soon. It takes a little bit.

[topaz fern]

@silk light ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

@median prairie ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[loud heath]

Hi I'm trying to edit merch but when I add my logo to the merch even though there is no background to my image stream elements pops in a large rectangular shape around my logo with a Grey or white background. Is anyone else experiencing this issue and how can it be resolved?

@undone socket

[median prairie]

Account ID 5beaa879f0d3e725aa835d79

[surreal shadow]

I ordered $300 worth of my merch. It’s the second or third time I’ve done this. I’m in canada. I’ve never had to pay duty before. Now I’m getting hit for $85 in duty fees. You don’t mention duty at all and I’ve had this merch store for almost 2yrs and never paid duty before. What gives? What’s with this secret charge? I wasn’t prepared for it and now I’m caught having to pay more for this. Please advise.

I’m happy to start a refund and you can have your stuff back.

[dense axle]

Hi there! Sorry to hear that.
Can you please open a support ticket with us? None of our merch specialists are online at this moment, so we'll have them respond as soon as they're available.

[surreal shadow]

How do I do that?

[topaz fern]

@surreal shadow ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[dry swift]

Hi! I'm trying to buy some merch from my own store and am seeing the discounted prices in my shopping cart, but I noticed that when I paid it charged me the normal amount? Can someone help me figure out why?

[dry swift]

So.....? Any solutions or answers to my question from yesterday S.E.?

[tight finch]

How do I order samples of my merch to see what designs look like/overall quality? Is it seperate from normal orders or no?

[pearl badge]

Not possible. Have to purchase like anything else.

[tight finch]

Might I make the suggestion of removing the verbage "order samples" from S.E. Merch? That's a bit misleading.

[tight finch]

It would be immensely helpful though to have the ability to order a limited amount of samples like 2 or something, so we can see the actual quality of the print and material of the clothing/item in person.

[cerulean wigeon]

I have a small question about the merch stores. My merch store is set on the YT side of my account, but on the Twitch side of my account the merch store shows inactive and not setup. Are the two not connected?

[loud heath]

Hey. No they are not connected. You will have to set it up for Twitch as well.

[topaz fern]

@dry swift ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[cerulean wigeon]

This seems really silly. What is the point then of having the two connected if I will have to re-setup my merch store :/

[topaz fern]

@cerulean wigeon ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

• Merging accounts allows for faster ways to switch between accounts
• Merging accounts allows duplicating/sharing overlays between the accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

[pearl badge]

That's why.

[cerulean wigeon]

They are on the exact same account.

I still think the store and tipping page could very fairly be shared across platforms.

[pearl badge]

Not without doing backend rewrite

[cerulean wigeon]

Those things are not directly related to a platform. The only part of it that is is the chat notifications.

It's poor development if it requires an entire rewrite.

Guess I'll just not have chat notifications for my merch store.

[tight finch]

Are we still able to do the merch bundle for store owners? I can't seem to find the option, but I remember it being here before.

Nevermind I see it

[lucid cipher]

@loud heath hi hi following up on a previous conversation: order ID Uy7r-HsPSySZj0LJ4lEwLw is not reflected on my dashboard, customer has money deducted for payment. Any update on whether the item has been made and shipped is appreciated.

[loud heath]

Hey! In order to make sure you are receiving support, the best way to contact us is through a ticket.

I checked and the order Uy7r-HsPSySZj0LJ4lEwLw - did not go through and the customer was not charged.

[spiral sky]

@here HI there! Long time user of SE (and SE Merch) and I put in a ticket on Sunday about a bunch of hats I ordered for Birthday and Christmas Presents awhile back all showed up on Sunday with only half the logo on them. I desperately need them as I said for gifts next week. I put in a ticket and was told someone would respond ASAP.. it's been 4 days and crickets. Someone please help! The ticket number is 293232.

[ivory kelp]

Is there a psd template I can use for front and back shirt? I like to draw/doodle stuff on my tablet and then if I like it enough upload it.

Or any examples or a files that we all can download

[fickle mulch]

Hey there, our Merch Operations Lead is looking into this and will respond again as soon as they have any updated information - thank you so much for your patience!

[fickle mulch]

While we don't have a psd template for this, we would recommend taking a look at the design guidelines for printed merch here: https://support.streamelements.com/en/articles/198-se-merch-print-on-demand-design-guidelines

[solar fog]

so basically when you upload an item sometimes the preview image comes out like this and you can't see what it looks like. very annoying because you have to republish it until it fixes AND you have to change the price every time you edit it because it resets it for whatever reason (Keeps the name tho)

[fickle mulch]

Hey, thank you for the feedback on those preview issues you are experiencing. We have seen this happen a couple times and have brought it up to the appropriate team. You can also choose to upload your own custom image for some of the merch if you prefer, and our apologies for any inconvenience you had when attempting to get it to work.

[solar fog]

it did it again. it happens very often. but it's whatever

[fickle mulch]

Hey, we appreciate all the info you are able provide and I've let our devs know as well to see if we can get this resolved in the future for you.

[solar fog]

ok

[solar fog]

yeah just found another bug thats pissing me off, whenever i go to edit something sometimes it will completely remove whatever i had on the item so i have to re-add it from my uploads BUT whenever i do that it just says the print quality is poor this shi honestly getting annoying thinking bout moving to streamlabs

[silk light]

can i get the email address for mrech please as i still waiting on things to come to me it jok as ive been wait weeks now and come up to mouth

[pearl badge]

You should've received an email with tracking last weekend.

[silk light]

i have go any email and the tracking thing is not working for me when i put that im just waing on one thing and that is the zip hood everythink eles as come just that one think it just don't look good as when my views buy then it come down to me make sure there get things on time ive emailed them about it and i have not even had email back at all to say when it be comeing

it like that even geting back to me

i think i have got it now is it the evi thing yes

[oblique hare]

QUESTION: Is there anyway to use your own merch for giveaways BUT NOT INCLUDE a payment receipt with the order that its being delivered to? I dont want my personal information being shared, such as my credit card details or my own address details that might be included in a packing slip

[mortal wraith]

Heya, Just got a question relating to the payout if anyone could answer that would be amazing, Is the transaction id supposed to be empty?
I have yet to receive the payment, so I guess my question is does this just mean that the withdrawal request was seen & approved, & is now waiting on tipalti to push it through?

[covert meadow]

Also have that question aswell

[fickle mulch]

@covert meadow The customer (who receives the item) will only see the shipping address information on the documents included. That is the only information we send over to our vendor.

[fickle mulch]

Please contact us via email with questions regarding merch payments. You can email us at [e-mail]. Thank you.

[fickle mulch]

Please contact us at [e-mail] if you need assistance with any orders you recently placed - and if you already have created a ticket/request with us, please respond to that ticket and we will continue to help. Thank you!

[silk light]

i have sorted out now it saying that it on it way to me so im just waiting on that to come now just fort that there would set it all once it been made and set all together as i order it all at the same time that was all

[rancid spoke]

hey folks my SE merch tab is not loading anymore

seems like my whole revenue tab and nothing else is loading. anyone can help mabe?

[marble steppe]

same issue

[pearl badge]

Does appear to be having some issues and staff have tossed it to the devs.

[marble steppe]

TY. Any ETA even if vague? Or no info atm

[pearl badge]

I'm off to bed so can't say but hopefully shouldn't be long.

[marble steppe]

ty. have a good night

[languid bay]

Hi, I would like to ask about the merch I purchased but was never sent to me? Same thing happened to a viewer of mine too

[topaz fern]

@languid bay ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[languid bay]

Hmmm……

Does not solve me not receiving the merch I paid for at all

[hollow siren]

You will need to submit a ticket through that page.

[unreal grail]

Hi there, I have a question relating to the Unisex T-shirt available to add to the store. I can choose to have multiple t-shirt colours but once saved it only shows black and white available in the store? This a bug, lack of availability of the colours chosen or something else? Thx

[loud heath]

yea that happens to me too on my store it is very annoying

[loud heath]

@unreal grail @loud heath There are multiple colors available, only that you can choose two at a time for this item:

[unreal grail]

Thanks for the response, Yeah, figured this out after I posted. Confused me initially as other sites allow 4 colour choices on the same clothing listing rather than duplicating. Are there plans to remove the option of x4 colour choices on items that can't have them applied as it gives the impression they'll be added?

[edit - 28th Dec]
*Just noticed the "unisex t-shirt" now allows for x4 colours to be displayed when added to the store. Nicely done! *

[wheat sigil]

Is there any way to get my product images actually update?

[rapid crypt]

Hi, so a viewer of mine purchased merch a few days ago and received this today:

Anyone know what the issue may be?

[pearl badge]

We don't have access to stock availability before orders so we won't know until it hits production.

[rapid crypt]

Thank you

[abstract ocean]

I received an email on the 26th November confirming my order, saying it would take 2-7 days to ship and that I would get an email when it did, except I never got any email to say it had been shipped and so i'm wondering if it ever was.

[topaz fern]

@abstract ocean ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[proud condor]

Why am I not getting my money when someone bought my merch

[hollow siren]

Did the merch already ship?

[proud condor]

Yes

I got to his house already

[topaz fern]

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[hollow siren]

You should get paid shortly after it ships. Can you submit a ticket ^^^ so someone can take a look?

[stuck void]

Hi I made a withdraw on the 10th of December and haven’t gotten it yet. Is there a slow down because of Christmas?

[pearl badge]

Have you already setup the payout method for it?

[stuck void]

Yes this is my second withdraw

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.