#helpdesk-facebook

1 messages · Page 24 of 1

long walrus
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@forest willow

cosmic ivy
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Ran into an issue tonight where the live chat functionality was not working. Is that due to the Facebook server issue?

vernal sequoia
cosmic ivy
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Just wrapped up my stream. Started at 9PM EST

vast trail
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I think I know how to stop the freeze thing

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You need just log out from StreamElements plug in

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and then you take the facebook key, put on obs and click start live, select the facebook dashboard

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after doing that, you just log in on streamelements, it will work perfectly

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At least it's working with me/

modern karma
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Hi, new to this so might be an odd question:
I set up my Stream Elements and linked it to my FB Gaming page. However, at this stage my Dashboard in SE does not match my FB numbers when it comes to followers etc. Will SE only pick up the numbers from here on forward? Do i have to enter my current FB stats manually?

Bascially I want that the stats (Followers, Page Likes etc) from FB are correctly displayed in my SE overlay.

Any help would be much appreciated.

rocky mango
modern karma
quiet lagoon
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Not possible

open pawn
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Anyone having issues with getting OBS studio with stream elements to connect to Facebook dashboard to be able to go live ?

toxic elk
heavy pine
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Anyone having issues with getting OBS studio with stream elements to connect to Facebook dashboard to be able to go live ?

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@toxic elk same and no answers for weeks

vernal sequoia
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@open pawn @toxic elk @heavy pine please see the latest pinned message in this channel.

heavy pine
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@vernal sequoia did not work for me

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reading notis off my phone is toxic

molten lantern
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So the issue is solely when you try to use the the settings from Facebook Live producer?

cosmic ivy
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Is there anyway to get the email stream report on Facebook again? I haven't had it since September 11th

quiet lagoon
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@cosmic ivy It's an ongoing issue being worked on unfortunately.

cosmic ivy
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Thanks for the confirmation!

toxic elk
austere crow
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I’m hoping there was fix by now , coz I’m behind on content for Facebook..

vagrant lily
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v

molten lantern
slate plume
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Hello! tomber2HI
I have a problem creating a star-goal. I can't edit the start-Amount, only the goal. No problem so far, but SE seems to take my total star amount as my Starting-amount Grbel in the following picture you can see "Stars Total" and "Stars Goal". Any help would be great 🙂

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Is there a way to set "Total Stars" to Zero or any other solution?

potent mulch
potent mulch
unkempt kite
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Hi I just want to ask about media request, even though autoplay is off the music I set there plays after the music I pick.

toxic elk
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Stream elements obs is now freezing when I try to stream through the fb dashboard. I just wanna stream metroid Dread not deal with all of this

fringe prawn
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had to uninstall OBS Live. It wouldn't allow me to go live on Facebook through regular OBS until I removed it. Why?

quartz river
quartz river
quartz river
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the freezing thing?

noble pelican
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Hello need help on OBS studio... everything works perfectly on streamlabs OBS but in normal obs alerts aren't showing, but I can hear the sound and latest like or follower is changing on ingame overlay. Also starting timer is not resetting in OBS when changing scenes (maybe it has to do with alerts too)... help

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anyone?

urban flame
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Hello, I've ran into a problem like one or two weeks ago. When i'm streaming to Facebook, I can't comment at all through the StreamElements chat in OBS, it worked flawlessly before. Does anyone have the same problem?

twilit dew
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Hi there everyone! I am still new to streaming on FB, and wondering if the chat bot works on Facebook Gaming? When I click on activate now on the SE website, it takes me to my dashboard but nothing populates. There is no chat bot option. Thanks for your help!

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Also, I did a ctrl + F to see if this was already asked here, but there are no results, so not sure if this was already asked and answered before. Thanks again

wooden elbow
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any cant help me??? i nave trouble with the url of donations, 13 days ago i send a message to support, and nothing!! i need a solution!

crimson pewter
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Can someone help me figure out this QR code thing for my page? Obs asks me to sign in my FB then for a QR code. I locate the code, scan via authy but keep getting not supported. It keeps me from logging in

rocky mango
rocky mango
rocky mango
crimson pewter
rocky mango
crimson pewter
rocky mango
crimson pewter
rocky mango
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go to FB settings, im not sure though

crimson pewter
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I will try that. Thank you

crimson pewter
twilit dew
hollow mantle
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Guys can you help me out. Last few days my streaming plays fine, then this couple of days, whenever i start my stream, OBS starts "Not Responding" try to update my GPU driver but still not working.

unique quiver
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is there a way to get to the default alert sounds in overlays?

timid coyote
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so everyone here is having the same issue i am where it no longer lets me go live?

fringe prawn
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yeah but I removed the obs live add on.. it started back working

quartz river
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it's a known issue we're currently investigating Sadge @timid coyote @hollow mantle

leaden grail
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Hi guys, can streamelements bot be added to fb

quartz river
quiet lagoon
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Well not until FB lets us shrug

leaden grail
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ok thanks

leaden grail
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is there anyway to automatically copy the chatbot timers to twitch from the one i have set up on youtube

quiet lagoon
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no

leaden grail
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😦

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lol

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so i have to basically manually do it

quiet lagoon
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yes

leaden grail
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thanks

timid coyote
foggy hare
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any idea on a chatbot intergration with facebook gaming?

quiet lagoon
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When Facebook allows it.

loud dock
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Still having issues with OBS and streamElements OBS freeezing up when I try and go live on FB

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this is constant issue, I've followed the steps recommended before yet it keeps happening...

noble cloud
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also, streamElements has started muting my mic randomly while in game, any ideas?

austere crow
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any update on a fix for facebook streaming??

sacred nymph
austere crow
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thanks @sacred nymph

glacial sequoia
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im having issues where my facebook alerts come thru but dont make a sound

wispy jackalBOT
smoky falcon
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Known issue? HypeBoss XP Bar drops to 0, does not reset despite donations. Working fine previously, no changes.

warm musk
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Please can i ask why dose Stream elements have to the option to use Merch on facebook gaming but have no way integrating it to facebook users? All we have is widget saying press !merch which we all no only works on twitch.

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Why dose streamelement ask to download obs.live but it still thinks im on youtube gaming whenever i go live?

quiet lagoon
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For the 2nd one is this.

wispy jackalBOT
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StreamElements menu, on top of OBS > Logout > Login

quiet lagoon
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The first one can partly be blamed on Facebook not allowing bots.

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However you've given me a good idea to pass further up.

warm musk
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Thanks for fixing the 2nd one

native blaze
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im having an issue where my facebook alert doesnt work if someone uses the love reaction or the haha reaction but it works when that person uses the like reaction

narrow gate
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I need help with OBS. Obs wasn't using all my upload mbps, so I look up for a solution, a video said that could be in advanced, and in network- bind to ip to select another option instead of default. However, now when I try to start streaming obs doesn't respond. it's not a problem of internet connection, I tried to unsintall and install twice but i cannot solve the problem

wind sleet
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Set it back as default,
Also you dont want obs to use your full bandwidth

steel robin
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I have an issue with Stream Elements. Ever since the Live producer on FB launched I have been having issues with Stream Elements I keep getting a message similar to "There is no live feed from facebook" and it has to retry to connect for the chat box to turn white so I can see the comments. But it never seems to connect to FB. I know FB is live cause I have a recording of it and I can see it on my FB Live producer page. What can i do in order for this to stop happening and connect to FB properly?

rocky mango
prime hamlet
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Hey folks! HypeBoss is going to ZERO but no name change.. been like this 2 days, tried resetting, no luck, it registers the damage and goes to 0 but no switch over (tried different modes as well)

Anyone know if its down or something?

quartz river
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We'll look into it. Any chance you have a clip or a video of the behavior?

vocal hedge
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I'd love a fix to Facebook Gaming too. Seems to be getting neglected sadly.

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YT is messed too but due to official OBS support it has a manager built in that works inside OBS to select existing streams that are setup.

nocturne imp
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Hello all. Was looking for any info on the hype boss error not resetting, and good to meet everyone!

topaz flower
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hi,, how to resolve this?

unknown.png
rocky mango
topaz flower
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last time i used this was 2-3 months ago XD

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Im uninstalling now, and checking the latest one in the website

low oxide
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My hype boss has stopped operating. It reacts to donations, but never sets the new name as the hype boss. I'

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I have been using this widget for well over a year with no issues until now

brazen turtle
low oxide
prime hamlet
quartz river
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no need though! we got enough reports and my colleagues raised it with dev

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no ETA for a fix but I believe it won't take long to correct this behavior

prime hamlet
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ok thanks!

timid spindle
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when i try and connect my facebook page it tells me that its already claimed. I'm the owner of ther page how do i fix that?

quartz river
tardy violet
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so

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how can i import overlays from my Twitch channel to my FB channel on the website?

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doesn't seem to be an option

regal epoch
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is hypeboss get promlem..it not changging to others name, its happen starting yesterday

placid gorge
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We are aware of the issue and we're working on it.

void yoke
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Hi I need to talk to admin or help regarding payments thanks

brazen turtle
void yoke
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@brazen turtle i will dm u now

brazen turtle
void yoke
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I've got a screen shot for u

brazen turtle
void yoke
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Dmd u

hollow path
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Does the loyalty system and vhatbot work with facebook gaming??

brazen turtle
hollow path
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Whaaaaatttttt..... whhhhyyyyyy???!?!

brazen turtle
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Because Facebook. By they way how they designed it, we can't have a bot there and without the bot - no loyalty possible either.

hollow path
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Man I was so excited to use those features too...

void yoke
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Anyone having issues at the moment going live on facebook with OBS?

topaz flower
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Hi! How do you fix game capture black screen? Resize Output (source size) is disabled but game is currently opened.

fallow seal
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Hello! I was wondering if anyone knows how to enable a facebook sideways chat when streaming. I know MrBoost created one but for Twitch and I'm switching over to Facebook.

molten junco
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My stream elements will not connect to my Facebook page any longer I’ve been locked out for three days. I’ve tried resetting my password and still nothing. Is this a Facebook issue or stream elements.

image0.jpg
nocturne imp
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Hello everyone is there any updates on the hype boss not resetting issue?

low oxide
sacred nymph
pseudo mango
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Hello,

When trying to "Start Streaming" my stream on OBS shows it is going live, however, it will not show me live on Facebook and it is not allowing me to update or edit my title.

pseudo mango
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Can anyone help?

wispy jackalBOT
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@pseudo mango ⤵️

StreamElements menu, on top of OBS > Logout > Login

pseudo mango
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Thank you!!!!!!!!!!!!

covert talon
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Can please someone help me with this? It keeps crashing everytime. This is going on for a few weeks now.

📎 Crash-1.m4v
low oxide
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Any idea when the hype boss issue will be fixed? It sucks to have something I've made so integrated into my stream go missing for almost a week.

frank sedge
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I have a question about launching my livestream on Facebook Gaming. When I try to push the button 'Start Streaming'; the program freezes and say, (Not Responding).

supple ivy
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just wanna ask, are you still experiencing "OBS not responding" when going live with facebook dashboard?

amber swallow
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Hello! I need some help with my alerts and chat box, please. After changing and using a new fb page, both alerts and chat box does not appear anymore while live streaming. I have done some research and made some adjustments on Facebook's Business Integrations settings but unfortunately, it did not fix the issue. What should I do to have both alerts and chat box available or on screen again while live streaming? Thank you!

winged pendant
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Hello, why is my mic (arctis 1 wireless but using 3.5mm jack) picking up audio in OBS?

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also, is there a widget that I can use to see my current viewer count?

quiet lagoon
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They don't provide that info so no.

winged pendant
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i see... I've been playing with the live dashboard of FB and nothing. I figured I can make use of the custom docks and just feed the URL.

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anyway, howabout an issue where my mic picks up the desktop audio?

winged pendant
quiet lagoon
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Headset or separate mic?

winged pendant
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headset (arctis 1 wireless but using 3.5mm jack)

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i'm using the heaset for output and mic for audio input

quiet lagoon
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There's a chance you might have some audio leakage.

winged pendant
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it causes echo in the games I play (game audio, but not my voice)

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i see, do you mean my audio bleeds outside of the headset?

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should I lower the volume of the desktop?

quiet lagoon
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Yes

winged pendant
# quiet lagoon Yes

will lowering the game audio and desktop audio solve it? I'll try this out. thanks

quiet lagoon
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Could try

young garnet
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So, I have 1400 followers on my fb and when I go to add a follower label it says I have 17. Any fixes? This is the all time follower label.

quiet lagoon
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It only counts from join as we can't get pre-join data.

young garnet
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No manual entry or way to update?

quiet lagoon
young garnet
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Negative. Thanks.

white shale
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I'm trying to stream on FB, but have been streaming on YT. I changed to FB in the settings and added the stream key. When I hit "start streaming" it pulls up the YT screen.

wispy jackalBOT
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@white shale ⤵️

StreamElements menu, on top of OBS > Logout > Login

void yoke
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sup

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so if i talk, everyone's gonna ignore me, i did that earlier, and the same thing happened

twin jackal
supple ivy
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Any news on OBS not respondin when going live using facebook dashboard?

vernal sequoia
supple ivy
ancient zealot
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I have been having issues with my activity feed and chat in stream elements while running test streams on Facebook. The alerts/chat show up on my scenes, but when I am playing, nothing is showing on my end through OBS. It's just blank. Is there a way to fix this?

void yoke
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Hello, please help me when I am broadcasting. I have enabled follow, like and support notifications during the broadcast, but it does not appear, only one or two notifications appear, although there are a lot of interactions during the broadcast.

wispy jackalBOT
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@void yoke ⤵️

If you are not seeing likes/shares on your current stream or page, that might be due to how the privacy settings of the person liking/sharing your stream are set.
If they are set to private we won't be able to see the events.
Specifically for shares, if they share in private groups, we won't be able to see the event.

void yoke
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Not public, not private

void yoke
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؟؟

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please help me

void yoke
olive lantern
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hello, why my facebook comment still show the past day i stream?

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how to solve it

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help me somebody

wispy jackalBOT
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@olive lantern ⤵️

Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org

warm pumice
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hola me ayudan a vincular obs con facebook para que me pueda salir el chat en el programa y no estar poniendo la clave

olive lantern
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like this, the comment was doesnt gone.

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and the activity on event list still show the yesterday event

silver stag
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i am having the same issue were the chat will not refresh to the current stream

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but the activity feed is working and showing the correct information

modern karma
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Hi, can someone help me with the counters in SE and how they are sourced from Facebook? I never seem to have the right numbers displayed on my SE widgets. In particular Follower and Fan Count. I tried to manually adjust the numbers in the "Data Visualization Settings" but it does not seem to work. anyone able to walk me through this?

grave sonnet
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Yea im having the same problem , it's showing my chat from the previous stream and not refreshing . I've tried logging in and out and still doing the same

topaz flower
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Hi ! I am about to stream which I am not a admin, can I still use the alert box?

void yoke
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hello guys i have a question, when i stream on facebook frequently my ovs stops transmitting and the square turns red, but the transmission does not end, why does this happen?

night belfry
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hello guys i have a question, how to connect donnation account help me

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donation

wispy jackalBOT
unborn coyote
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Is the freezing when starting live on facebook resolved already?

night belfry
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tea

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yea

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today id tested but somebody wanna send donation because i wanaa onnect donation alarm

modern cypress
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can anyone help me? i would love to start streaming to facebook, which i know how to do, but i dont knwo how to get it to show up to the actual gaming part of it

wispy jackalBOT
river valley
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i need help

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someone can help my problem

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hey

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i need help plz

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???????

brazen turtle
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Hi. Please desctribe your problem. We can only see a screenshot with blurred out names.

river valley
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@brazen turtlehi

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i can talk to u call

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i will open screen

dire gazelle
river valley
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@brazen turtleWhen I want to start live on Facebook, the program stops working and shows me this word Not responding

brazen turtle
dire gazelle
brazen turtle
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You tagged me with the issue, so i described a workaround for this problem that we use.

vapid hedge
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I posted this in Obsliv helpdesk as I didn't see there is a Facebook specific section, but I am having the same issue others are reporting: I have found for the last few streams that I cannot see the stream in the Live Producer, any app like NoxBot also is not able to "detect" a live stream and OBS studio widgets for Facebook chat show the chat from my previous stream before this all stopped appearing to link to Facebook correctly. Unsure what to do. It stopped working on a stream on the 23/10/21 and I have streamed multiple times since but facebook doesn't detect it (I can go live, it works).

vapid hedge
grave sonnet
fringe prawn
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Can't go live while using OBS Streamelements Had to remove it from regular OBS to do so. Could it be the Windows 11 update?

brazen turtle
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Hi. No, windows 11 has no such issues that are on record. While we do not recommend to update, it should work as expected.

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You have to go live from the "live video settings" tab.

fringe prawn
brazen turtle
fringe prawn
brazen turtle
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Try it from the mentioned tab please.

fringe prawn
brazen turtle
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Can you provide a screenshot from OBS when you start the stream from the live video settings tab?

fringe prawn
brazen turtle
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If that does not work, we need a screenshot and more data

fringe prawn
fringe prawn
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This is what happens right after i hit "Start stream"

brazen turtle
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Do you start it from the Live Video Settings tab as requested?

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The normal stream start button can cause issues like that.

fringe prawn
brazen turtle
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Can you show me a screenshot from an active livestream in OBS when you start it from the mentioned tab?

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So we can see that the video feed is going out?

fringe prawn
brazen turtle
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No, this is a specific OBS.Live feature and does not work without our plugin. With the normal OBS Studio you can go live without it

fringe prawn
royal juniper
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@brazen turtle btw, i tried that and it still didn't work

unknown.png
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Selecting this option works though. But it will stream directly and not let you change settings from Facebook.

unknown.png
royal juniper
quartz river
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we are aware @royal juniper and it is still being worked on
unfortunately we have no ETA at this stage

royal juniper
quartz river
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my pleasure

uneven cove
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Is anyone familiar with setting up text to speech for stars? I've gone through all the steps, emulated it and it worked. However when someone actually drops stars it's not doing the text to speech, just the general alert. I'm stuck.

void yoke
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Hey so i have a question when i start my stream on my obs the chat is not refreshing to a new tab its keep giving me the old chat from another stream is there a fix i changed the server key and everything

grave sonnet
void yoke
grave sonnet
vast silo
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Keep logging in but it defaults back too log in page help 🥺

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Says: Error Retry with Page Selector? in the URL

void yoke
eternal shuttle
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same issue here

glass dock
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unable to log in.

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on the obs with facebook

sterile skiff
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My obs says I'm live which I am but it's not sending anything over to creator studio so my chat isn't showing up

rocky mango
rocky mango
glass dock
# rocky mango can you elaborate please?

when i go to log in obs studio with facebook it goes to the login, but when you log in it goes to the main streamelements page saying to login. never loggin in

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so cant use the chat and alert notification tracker

jovial cedar
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how can i reset my all time star givers leaderboard ?? please help asap

tiny sable
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Cant go Live on facebook with OBS Stream elements but i can go live on twitch jsut fine? why is that

rocky mango
mild blaze
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hai i cannot login into my obs.live

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tried so many times already

dreamy ginkgo
tribal path
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((POSSIBLE SOLUTION TO LOGIN ISSUE FOR FACEBOOK USING OBS.LIVE)) including the SE website.. Just figured it out.....

Go to your Facebook (profile page) In settings you will find (BUSINESS INTEGRATIONS) Integration page: https://www.facebook.com/settings?tab=business_tools&ref=settings you should now see (STREAMELEMENTS) it will show the add date mine was in 2019... REMOVE IT....

OBS.LIVE will now connect properly...

Note: when you sign back in to SE it will update the Facebook connection and permissions with today's date...

It resolved my problem at any rate hope it may help someone else...

stoic palm
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@tribal path ill try it tnks

stoic palm
tribal path
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Bummer, sorry... did for me so no clue what's going on...

placid thunder
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I'm also getting the same problem with facebook. I hope this can be fixed soon.

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I can't access any of my overlays there

misty lava
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Any solutions to log in via obs widget?

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nvm figured it out. Couldn't log in because I had to profile pages check'd on login.

unreal dagger
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hello, I am having issues about my livestream, whenever I go live in obs, it says that i am streaming but when i go to my facebook dashboard or creator studio, its not there, but i am using the right stream key and server url, please help

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my chat is also the same as my past stream, whenever i go live it doesn't resets

rocky mango
unreal dagger
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how do you do that 😅

grave sonnet
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Any idea why on screen notifications aren't popping up for likes , share , stars ? Is this getting fixed ?

weary gale
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Hi, Im guessing there's no fix yet for login issue through obs.live?

wooden glade
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Every time I try to log in it just takes me back to the same page

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It’s doing my head in as it won’t let me go live without signing in for some reason

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And now it’s also saying my stream key is wrong when I try doing it without signing in to stream elements

mellow sun
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Stuggling to get my alerts to show up on my facebook stream.

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Anyone know how to fix this?

vapid hedge
# rocky mango try checking the pinned messages

That isn't included in the pinned messages, pinned messages under this channel reference issues with going live and needing to use the "go live with these settings" button but not the issue where it seems to be detached from what Facebook thinks is a live video or the issue where chat is showing old unrefreshed data, if the issue is related it the pinned note needs to be updated to reflect the symptoms people are referring to.

winged bronze
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@white flax trying to go live, obs studio and obs live both stting unable to reach stream elements servers

blissful badge
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So i turned my pc on just now trying to stream, it wont log me into my account, it hit continue aas, and it takes me right back to the home page? any advice?

pseudo zenith
blissful badge
pliant verge
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Is there’s any help here?

blissful badge
sacred nymph
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@blissful badge @pseudo zenith Are you unable to log into any accounts, or is it just facebook?

pliant verge
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Is there a reason we can’t log into our Facebook account?

pseudo zenith
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@sacred nymph Facebook is the only channel I stream to

blissful badge
pliant verge
sacred nymph
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Can you try removing the integration from the Facebook business tools, re-add it, then log in again?

blissful badge
sacred nymph
blissful badge
pliant verge
terse drift
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hello, i had the same problem with login via facebook, i successfully unlinked the account and relinked it, now i am able to log into the dashbord

pseudo zenith
weary gale
twin crypt
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is there something wrong with facebook and streamelements? it's not picking up chat for the widget

twin crypt
weary gale
rocky mango
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We are aware of the FB login issue and are working on it, for the time being the workaround is as follows: in the browser when you login to SE with Facebook and click on "Edit Settings" and Not "Continue as...".
Then, choose only one page from your list.

crystal berry
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hello, goodevening, I'm streaming my ps4 using a capture card using your obs before but now when I try to stream on facebook the obs crash, may I know what's wrong?

glass dock
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ALERTS ARENT WORKING

wispy jackalBOT
#

@glass dock ⤵️

If you are not seeing likes/shares on your current stream or page, that might be due to how the privacy settings of the person liking/sharing your stream are set.
If they are set to private we won't be able to see the events.
Specifically for shares, if they share in private groups, we won't be able to see the event.

stark echo
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im unable to connect my facebook acccount to SE

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can some 1 help me team

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@white flax

glass dock
# wispy jackal <@158420820551663616> ⤵️

I have been streaming for over a year with stream elements. in the past few days not a single alert is showing. stars, shares, supporters or any. when i emulate it in the website is shows up in me obs. so the settings are correct. jsut doesnt get the info from any of the events from facebook. like star donations

hasty sequoia
#

hello why cant i log in my fb account to my streamelements

steel locust
#

Solved!. Remove the FBK Bussiness Integration an redo with only with 1 page

ripe radish
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I have the same issue today, I just get to a loop whenever I sign in using my Facebook account.

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Tried it on different browsers, as well as the Stream Elements integrated on OBS

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@steel locust How did you remove the FBK Business Integration?

mortal crow
#

help
the chat not refreshing
it shows old chat when i start new live

#

anyone know the solution

#

when i start stream, the fb gaming streamer also not show any stream on the dashboard

#

but the stream is there on my page

hushed dust
#

i can't log in on the site and program. please help!

hushed dust
worldly vale
#

hi anyone who can help me

hushed dust
#

problem solved! go to your facebook settings and go to business integration. remove stream elements and try logging in again. Hope it helps!

woven vortex
# mortal crow help the chat not refreshing it shows old chat when i start new live

I had the same issue and when i go live to stream, i would use the create a new facebook live video and it would start but with old chat and wouldnt show up on fb. So i clicked on go live with fb streamer dashboard and went to settings and put in the new stream key which i got from my facebook creative tools and live dashboard and clicked on set up live stream. copy and paste the new stream key to your streamelements obs stream setting and make sure that service is facebook live. once you hit start streaming on your fb creator studio should show your live or a preview of you live and at the bottom left it will say go live and click on it and you should have everything fixed.

craggy arrow
#

alguém conseguiu resolver o problema do chat?

#

tentei todas as configurações, mas nenhuma resolveu o problema, creio que seja o próprio streamelements que precisa de uma correção de atualização, quem souber resolver, deixe aqui!

placid gorge
#

@craggy arrow #🇵🇹︱português Thank you!

craggy arrow
sturdy venture
#

Greetings..I am not able to login to my Facebook...It asked for permission and after that, browser wont close and not signing in to facebook. Its stuck at obs browser..tried uninstalling..same problem

cunning crane
#

hello I have a problem with the chat because I was left with the last stream and blocked everything including alerts .

#

please help

hushed dust
#

try my solution guys. it works fine. just go to your facebook account settings and go to business integration. Remove stream elements then try logging in again on stream elements website.

cunning crane
urban sentinel
#

so now i cant log into fb or twitch...

north mist
#

Tengo un problema cada que le doy iniciar el directo se crashea el streamelemets pero con el obs normal no se crashea ,ayudaaa

restive tendon
#

Hey @urban sentinel, can you please offer us more details?

urban sentinel
#

THROUGH OBS IT IS JUST KICKING ME BACK INTO THE LOG IN SCREEN. WONT CONNECT AT ALL TO STREAM

#

whoops caps

#

i tried the business integration thing and that didnt work.

worldly vale
#

got a question everytime i go live on streamelements obs my description for stream i cannot change it can someone help please where do i change it everytime i go live tru STREAMELEMENTS

brave storm
#

Every time I start my stream my chat will not reset. It is stuck on the previous streams chat. When I try to go to my live producer on facebook it says i'm not live even though I am live on my page. none of this makes any sense to me. Can anyone help?

urban sentinel
#

@brave storm im pretty sure were all havin this issue

wind sleet
#

see pinned messages

brave storm
#

So it is a known issue?

#

How do I see pinned messages?

#

@wind sleet

wind sleet
#

click the pin at the top of discord

urban sentinel
#

there is nothing in pinned posts abvout this situation.

brave storm
#

Yeah Thats what I was thinking. nothing is pinned for my issue

tough lotus
#

Is something wrong with Streamelements website? i cant seem to access it via facebook

quiet lagoon
#

Looks fine to me. Which browser you using?

tough lotus
#

I tried both Opera GX and Chrome

quiet lagoon
#

Could you try on mobile data to humor me.

urban sentinel
#

look up on the page @tough lotus something broke. you have to unlink your streamelements then re link it

tough lotus
#

didnt work on mobile too giving me 502 error.

tough lotus
quiet lagoon
#

This is a different issue though.

quartz quartz
urban sentinel
#

just curious if theres any idea of what the issue could be, or a fix. b/c not being able to stream to fb is kinda messin with my mojo lol

brave storm
#

@quartz quartz yeah exactly the same issue

quartz quartz
#

Yeah dude, It's kind of annoying specially with Vanguard being out.

dapper kraken
#

Hello, I have not been getting any follower notifications on my stream. It shows up in Facebook Alert's but it never translates over to Stream Elements.

uncut isle
#

Hi, currentl having the same issue i've seen a few others reporting. My stream is going live to Facebook, but my chat box isn't updating, and still shows the chat from my stream 2 days ago. Any updates on this issue or a work around to eliminate it?? I've tried logging out and back in, I've even tried deleting and re-installing OBS but still having the issue

autumn fjord
#

I get an error when starting on facebook

limber elk
#

is anyone having issues while trying to login into streamelements that is just goes back to home page for you login in again, please help im stuck in an infinite loop here

steady hearth
balmy vessel
#

Good morning . Still facing issue with Facebook account login. try to delete SE from FB business integration , and reconfigure but not help. any other solution?

rocky mango
#

For FB login issue please try this: in the browser when you login to SE with Facebook and click on "Edit Settings" and Not "Continue as...".
Then, choose only one page from your list.

obtuse dragon
#

plz help Hi it is not possible for me to be able to set the time period trebars from Wednesday month 15.10 to 15.11 who sent how many stars?

balmy vessel
#

same issue. no any other option only I have to select continual

balmy vessel
vernal sequoia
blissful badge
#

anyone know how to fix, the chat on studio... it is showing an old stream chat and will not update to a new stream for nothing..

balmy vessel
#

can u check *

scenic swan
blissful badge
# scenic swan same issue

i just uninstalled everything even the plugin deleted it all and going to try this and see if i can get it to work i will let you knwo

scenic swan
#

i did that and no luck

dull island
#

good evening why the alerts don't go live

#

?

#

why doesn't it work

agile cloud
#

any update on a fix yet for stream elements not properly connecting with fakebook? chat isnt syced still its the previous streams chat, even nox bot isnt connecting because it cant detect a stream.

scenic swan
blissful badge
scenic swan
#

till they fix the issue

balmy vessel
#

now working thank u

scenic swan
blissful badge
scenic swan
#

Exactly

lusty robin
#

ive been streaming for 2 years last year i moved to the obs with stream elements add on but about 3 months ago it stopped letting me go live through the dashboard. i put the correct stream keys etc.. in but as soon as i click live the obs software just freezes and wont let me go live through the dashboard. is their fix because now i have issues with stream labs and i moved because their was constant issues i would love to use the obs/streamelements software again but it keeps freeezing ive uninstalled and reinstalled multiple time i get the same result it freezes as i go live. so is their something i that can fix this? because i want my community to have best content.

analog pivot
#

hi anyone can help me regarding my OBS? my problem is my Facebook Chat in OBS doesn't show the latest chats, the chat always shows my previous stream chats.. anyone knows how to fix this?

tall sentinel
#

Looks like it must be a Facebook actual issue -- my creator studio dashboard won't even work inside Facebook itself.

balmy vessel
thick isle
rocky mango
thick isle
#

I will try again but before didn't work, other problem with that is the facebook chat don't show me the current streaming

shy wharf
#

hello. I'm having a problem with my OBS. I can't login on OBS using my facebook.

#

Hello. I'm having a problem with my OBS - Streamelements, I can't login on OBS using my facebook. It's stuck on this screenshot.

unknown.png
wanton sphinx
#

it's time to move back to streamlabs i guess

tidal breach
#

Hi, I'm facing a problem when using Facebook chat with StreamElements, chat doesn't show up. Any thoughts?

chat.png
rocky mango
untold finch
#

hi, i can't login to my streamelements account. my fb page link to streamelements. but whenever i tried to login.. the page seems to reset and ask me to login again

Screenshot_2021-11-08_at_3.52.19_PM.png
rocky mango
untold finch
untold finch
gleaming mulch
analog pivot
tall sentinel
analog pivot
tall sentinel
#

Oof.

tall sentinel
analog pivot
#

it should be in Help tab

#

😦 sadly didnt work

north axle
#

Hi, I have a donation page linked to an old account and no longer have access to it. Can that be deleted?

dull pecan
#

So I still have the old chat problem on Facebook whenever I stream. Tried the unlinking-linking Business Integration thing for SE, logged out and logged in again on OBS and SE itself, and uninstalled any recent plugins I put on OBS in case it's an OBS problem. The old stream chat is still there and my overlays are not updating the chats whatsoever, plus the emails I get from StreamElements after stream does not show the actual stats. Is there an error in the server/system or something? This has been going on for two days already.

frigid gulch
#

Hello. I`m using OBS live plugin,when i go to creator page on fb, to go live after i put all the details and select the streamer software nothing happened,same for the chat plugin...

analog pivot
#

@tall sentinel already installed everything still having the chat problem 😞.. I don't know what to do anymore..

autumn fjord
raw crater
#

Yall having the chat problem too huh

#

Anyone have any workarounds for the Facebook chat problem

pastel pecan
night ruin
#

Hello, question about SE's activity feed in facebook. For some reason, these 3 persons liked my stream but only these 2 people has shown in my notification in SE. For some reason as well, I'm not seeing her name (the person: "Nicole" encircled in yellow) in my SE activity feed during my previous streams as well even though she liked my stream.

unknown.png
fair galleon
#

because the messages do not appear in the chat when I am live on facebook

jovial knot
blissful badge
jovial knot
urban sentinel
#

Yea, I'm also curious why noone from the tech support is responding. It's been days of people asking about it. I would take a "were trying to figure it out" comment. But literally coming off one of my best weeks streaming on fb and I haven't been able to stream on fb since weds last week.

jovial knot
#

yeah. it really killed my vibe. I have to have my stream up on my laptop to see chat but fb still isnt tracking the analytics of the stream so its like it doesnt count even though i am live lol

pale oxide
#

it wont let me login to facebook gets stuck on a white login screen

grave breach
#

My chat will not restart every stream i do has my old chat i cant see new comments

tall sentinel
prisma dagger
#

hello, i have a problem logging in to streamelements using facebook. everytime i try to log in, nothing happens.

quiet basalt
# tall sentinel

Hi there. Is this regarding the issue where Alerts/Chats are not working when live?

tall sentinel
quiet basalt
# tall sentinel Yeah

Oh wow. been 3 days now. i've noticed it in SLOBS so i tried SE. Now im staying with SE LOL.

quiet basalt
tall sentinel
solid tiger
#

hello... why I can't connect my FB with SE tho?

rocky mango
fair condor
#

currently have trouble to login from fb.. any solutions?

vernal sequoia
#

Encountering issues logging into FB from SE? Try this: when you login, click on "Edit Settings" instead of "Continue as...".
Then, choose only one page from your list.
https://imgur.com/a/AkHFM1A

Imgur
vernal sequoia
void yoke
#

Hello, im having issues connecting to stream elements with my new facebook account. I made a new facebook account, and transfered the gaming page ownership to the new account. Im unable to connect to streamelements though, when i try, it says

Could not link StreamElements to Facebook
You may not be connected to the network or we could not establish a connection with our server. Check your connection and try again later.

#

i tried removing stream elements from my original account, and tried to reconnect using my new account, with the same gaming page, but it still gives me the same error.

#

Is there a way to transfer all of the data to a new account, without losing my overlays and such.

vernal sequoia
void yoke
#

Which solution?

#

Nevermind, disregard what i said. I tried logging in through my phone, and it connected. Now its working on my PC too. Thanks!

#

The alerts don’t seem to be working though, which is weird. I tired liking my page with my old account, it’s not popping up on OBS.

#

The last alert was from someone who liked my page 7 hours ago

night ruin
fair condor
void yoke
#

God I’m running into so many problems, wish i had someone to help me with it. Seems hopeless right now.

keen wing
#

hi guys how can i log in to facebook in streamelements? on twitch is showing

wispy jackalBOT
#

StreamElements menu, on top of OBS > Logout > Login

keen wing
#

ohhh nice thanks!

wispy jackalBOT
#

@void yoke ⤵️

If you are not seeing likes/shares on your current stream or page, that might be due to how the privacy settings of the person liking/sharing your stream are set.
If they are set to private we won't be able to see the events.
Specifically for shares, if they share in private groups, we won't be able to see the event.

vernal sequoia
#

@night ruin as well ⤴️

void yoke
#

That’s not the issue, I’m not getting anything.

#

I’ve tried logging out and in a hundred times

vapid hedge
vapid hedge
# vapid hedge

So this is for people who use Nox Bot, they have been chasing a problem for weeks now that started impacting them around the same time we all got impacted by the same weird chat issues, this fix potentially addresses problems that affected several third party integrations and may have fixed stream elements also, just released earlier. Potentially anyone having the chat alerts issue and the problem of not seeing the "live" button in the live producer might be hopefully fixed if they were linked to this same issue.

earnest stag
#

?

errant egret
#

I cann't log in my facebook account with Streamelement?? what can I do??

surreal bane
#

i cant log into my facebook account via facebook gaming

obtuse dragon
#

plz help Hi it is not possible for me to be able to set the time period trebars from Wednesday month 15.10 to 15.11 who sent how many stars?

brazen turtle
earnest stag
#

I would like to dissociate my facebook account from streamelement how to do

#

Thx

brazen turtle
#

unlinking accounts is not possible, we can only delete accounts that exist on StreamElements - this will delete ALL data for all linked accounts.

earnest stag
crisp kettle
sacred nymph
astral forge
#

im getting rror=ERR_RETRY_WITH_PAGESELECTOR#=\

#

when i try to log in

sacred nymph
astral forge
errant egret
sage vessel
#

Hi there, so few days ago when i try to go live via OBS (with stream elements live) OBS crashes and closes.
After unistalling obs, it then worked, however when i connected stream elements live back in OBS crashed again. this leads me to think its something to do with the istreamelements plugin.

Could someone assist or having the same issue?

sage vessel
#

i have tried resetting stream keys, logging out of Streamelemenets removing and re-adding business integration, unistalling and reinstalling everything. I really dont know what to do

#

and dont want to have to go back to streamlabs which is working

crisp kettle
gilded sundial
#

hello

#

i have problem with my OBS STREAMELEMENTS.

#

the chat lets through comments and the activity does not record facebook likes

#

the like and share tab does not register is buggy

#

3 errors

finite glacier
#

Streamelements is not letting me sign in using Facebook

livid drum
#

I can't log in to my facebook. OBS will allow me to type in my user and password and even let me choose what account should I use. after that, nothing. can somebody fix this already? its been days that its been like this!

sacred nymph
#

@finite glacier @livid drum Check out the pinned messages and try out that workaround to see if that helps

wispy jackalBOT
#

@gilded sundial ⤵️

If you are not seeing likes/shares on your current stream or page, that might be due to how the privacy settings of the person liking/sharing your stream are set.
If they are set to private we won't be able to see the events.
Specifically for shares, if they share in private groups, we won't be able to see the event.

livid drum
#

@wispy jackal I cant log in to my facebook gaming through your add on. it has nothing to do with not seeing the likes and shares. give me a solution that works!

dapper onyx
#

so we can't login by facebook right now ?

finite glacier
sacred nymph
dapper onyx
gleaming mulch
fluid hatch
sage vessel
#

Hi there, i stream to fb through OBS with stream elements live asplugin to see reactions and chat

so few days ago when i try to go live via OBS (with stream elements live) OBS crashes and closes.
After unistalling obs, it then worked, however as soon as i connected stream elements live back in OBS crashes again. this leads me to think its something to do with the streamelements plugin.

Could someone assist or having the same issue?

have tried resetting stream keys, logging out of Streamelements, removing and re-adding business integration, unistalling and reinstalling everything. I really dont know what to do and dont want to have to go back to streamlabs which is working

OBS told me to come here. Has anyone else had this issue?

grim wren
#

Hi guys, anytime I try to login with FB I am redirected to the home page and I got this error in the url string error=ERR_RETRY_WITH_PAGESELECTOR#=

#

How can I fix it?

brazen turtle
grim wren
#

thanks, I am gonna try

#

You saved me ❤️

spark fog
#

how do i get my overlays from the website to obs

wispy jackalBOT
#

@spark fog ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

gleaming mulch
wind basin
#

hey... hoping someone can help. For some reason i can not get my facebook chat or activity on OBS studio. Instead it is coming up with the twitch interface even though i am not logged invia twitch

wispy jackalBOT
#

@wind basin ⤵️

StreamElements menu, on top of OBS > Logout > Login

wind basin
sacred nymph
#

Do you have OBS itself connected to Twitch? May need to disconnect in the stream settings

wind basin
sacred nymph
void yoke
#

Is there a way for the "follower goal" to reflect how many followers my facebook page has, instead of how many followers ive gained since i installed streamelements?

wispy jackalBOT
#

@void yoke ⤵️

To reset goals:

  • from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
  • from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

wind basin
high bridge
#

Hi, how can i fixed my SE. if i stream on Facebook while SE is log in it will freeze after i click Live in OBS throu dashboard settings. but if i log out the SE its fine.
BTW this happened after i update the SE, hope i can downgrade the version.

inland brook
high bridge
narrow pulsar
#

my session for stream elements in obs has expired. This normally happens when I update my pc. Logging back into streamelements does not fix this issue. Is there a simpler way to get my streamelements dashboard back in obs that does not include unistalling and reinstalling both streamelements and obs?

#

nevermind....big dumb mistake on my part! I just needed to reimport the data by logging into Facebook through obs. disregard lol!

eager pine
#

I still can't log in on facebook

unknown.png
brazen turtle
chrome merlin
#

Hey guys!
Does anyone know why I can't see the loyalty/patreon tab on streamelements using my FB page, I really wanna subscribe to the 5$ package and get the loyalty features..

quiet lagoon
#

There is no patreon integration and there's no bot for FB so no loyalty.

wind basin
#

Ive asked the question yester... but i havent got twitch merged on streamlabs, Facebook is my primary. But, on the chat and activity feed its saying twitch. How do i get this back to facebook?

void yoke
#

does video like goal, reset on every stream? i want my like goal to be 20, but it says 178/20 in the overlay editor.

wispy jackalBOT
#

To reset goals:

  • from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
  • from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

void yoke
#

i dont see a reset progress of desired goal, only reset progress of all goals.

#

do i have to reset it manually every time i want it back down to zero? lol

brazen turtle
eternal shuttle
#

i cant get my activity to dock in obs anymore any suggestions

#

then i get this but no way to log in with facebook

unknown.png
thorny star
#

Quesiton.....How can we record clips without the overlays without having to download an app to install on our computer. Thank you

wispy jackalBOT
#

@eternal shuttle ⤵️

StreamElements menu, on top of OBS > Logout > Login

sinful valve
#

when i login in obs live through fb its shows white screen and didnt go on page selection page

fluid quail
placid gorge
sinful valve
#

thanks

fluid quail
#

@placid gorge instant fix! thanks

placid gorge
#

Pleasure! ratirlLove

white sail
#

hi, I can't log in to my account on the website

brazen turtle
#

Hi. What error do you see when you try to log in?

white sail
#

and I'm logging in 10 times already and it just go straight back

brazen turtle
white sail
brazen turtle
# white sail

Yes this is looking correct, we ask for that data.

white sail
#

I can't edit my overlays

quiet lagoon
#

Could you try in chrome please?

white sail
#

ohh ok

white sail
#

it just leads me back

quiet lagoon
#

Gould try in incognito as well?

white sail
#

same thing

#

super weird

#

I've been using streamelements for a long time

#

this is the first

quiet lagoon
#

And if you try on mobile data?

strange tundra
#

Anyone available to help? I’m going to set up a new pc and log into obs studio with the obs live add on as Facebook. When I put my info in it recognizes me and asks continue as my name then the next screen would say choose the profile but it stays stuck at the a white screen like it’s loading. I tried it with twitch and that worked, but I don’t use twitch anymore. Any suggestions on how to get past that white screen to choose the profile and load Facebook?

eternal shuttle
#

team i am still having issues with docking my activity feed inside of obs..i dont have obs live I'm using the link from my activity feed and trying to dock it inside obs...it keeps telling me to connect with twitch, well i don't stream on twitch. I have disconnected my twich connection with stream elements and also my Facebook connection and reconnected face book and i still receive this any help will be much appreciated

unknown.png
eternal shuttle
#

anyone on to help me out

celest niche
#

I'm having issues trying to log in to Elements with my Facebook Account....my acct cant seems to be able to link...anyone facing the same issue here?

celest niche
rocky mango
white sail
#

yeah same dude

#

I don't know why or what triggers it.

mellow sparrow
#

First time using streamelemts + obs.live. Trying to hit "Go live" but my obs just crashes everytime. 😦

#

cant go live from FB dashboard. Just directly from obs

rocky mango
sly heron
#

when i click start stream on obs.. it hits me with not responding and freezes out

young cedar
#

Has the freezing been fixed yet as I've been on holiday the last week

analog pivot
#

is there a way I can add live counter on streamelement OBS?

brazen turtle
frail lotus
#

A little more info on this: I am pretty sure my FB page is connected to my main SE account which is twitch enabled, login. I have talked before with you to remove the FB page from my account, but that was not possible. I was testing, so I went into my tipping page, hit login with facebook, logged in, and saw my main account name on there. I got no way to log out, so maybe a logout button on the tipping page would be a good idea? (also reminding people of safety measures in case they are using a PC other people have access to, so log out after tipping reminder)

#
  • and whenever i go to dashboard, it goes out to main front page. cant access anything now
brazen turtle
frail lotus
#

all good now. i dont expect people will have the same issues. I wanted to test the fb login for the tipping page, in case people came from my webpage, and werent having a twitch account and wanted to see how it was from an fb login. i guess i cant test it xD

frail lotus
#

a logout button and a reminder for safety measures on the tipping page might still be a good idea.

ashen shadow
#

Its been nearly week everytime i try to login fb after confirmation its just goes white nothing more and same for website its redirects to login page again n again

unknown.png
rocky mango
ashen shadow
supple ivy
#

does it still freeze when going live with facebook dash board?

elder ruin
#

when i try to do live pubg gaming stream at facebook page so it lags too much
solution please

midnight mist
#

Hi i need help, I can't log in with facebook

prisma ginkgo
#

Did anyone have a solution for freezing when trying to go live?

thorny mountain
#

i have big delay in my stream about 20 seconds i looked every where nothing seems to help

wanton spire
#

hello im newbie, can i get a tutorial link on how to get started

latent aspen
#

Hey just wondering when there's a eta on post stream reports

quiet lagoon
#

It's still being worked on unfortunately.

obtuse flare
#

I accidently got into facebook through my chat box. I am stuck on facebook and trying to get back to my chat

#

How do I do so?

prisma nest
edgy delta
#

Hi , i tried to login via facebook but it wont log me in. how to fix this problem?

quiet lagoon
#

@edgy deltaTry with the most recent channel pin.

edgy delta
#

thanks

gusty ermine
#

Hi, I cant login my Facebook account. I tried also the pinned msges there is no 'Edit Settings' there its 'Cancel' and 'Continue' button.

#

I fixed it I forgot to include my 2nd page in business and integrations that is why I cannot see edit settings thanks!

woven musk
#

How come i cant login thru my facebook on the streamelements site...help pls

quiet lagoon
#

@woven musk pinned messages

void yoke
#

Is there a reason why I can't use my fb to log in to obs live ?

rocky mango
white sail
#

I still can't login using FB though really weird

brazen turtle
green sparrow
quiet lagoon
#

For the website follow the pinned GIF.

quiet lagoon
#

@languid pollen pinned messages here.

languid pollen
#

Thank you that fixed it!

sacred needle
quiet lagoon
#

cancel

sacred needle
#

pressed, it bring me back to stream elements tab

prisma nest
prime forge
#

OBS keeps crashing never had this issue with streamlabs, I closed it reopened, Uninstalled not sure what to do anymore

20211118_154604.jpg
mystic oriole
#

I'm having the same issue, when I click 'Go Live' from the 'start stream requested' button I get 'Not Responding" and it never goes live.

sacred nymph
#

@mystic oriole @prime forge Can you try the steps in the pinned messages to see if that works for you?

mystic oriole
prime forge
#

@mystic oriole exactly only when I toggle go live!!

#

@sacred nymph sorry I'm kinda new where is that pin messages?

sacred nymph
prime forge
#

@sacred nymph surprisingly that worked! Thanks a lot!

snow hollow
#

how do i get my chat back on stream elements. when i signed in it was gone

wispy jackalBOT
#

@snow hollow ⤵️

StreamElements menu, on top of OBS > Logout > Login

maiden fulcrum
#

hi

#

why cant i login my facebook to streamelement

prisma nest
prisma ginkgo
#

Is the freezing when going live solved with using the "use these settings' option?

sacred nymph
#

That is our current work around, yes

fluid hare
gilded mesa
fluid hare
opal glacier
#

Hello, any suggestions on the recommended bitrate for facebook game streaming. I have a RX560X mobile GPU

tardy yew
#

hey i need some help

#

i cant log into my facebook gaming page from obs nor the website it keeps taking me back to the log in screen on the website or the obs live app stays stuck on the log in page where it is white

#

i dont know what to do

latent aspen
#

With all the news about SLOBS will OBS Elements Live get some more FB api for gifted sub etc?

sacred needle
sacred needle
sacred needle
sacred needle
# sacred needle

I dont have a page so thats all the permissions i got to enable, but still i dont have the "edit setting" option as shown in pinned message

cobalt grail
#

hi 😦 keep getting error (retry with page selector) everytime I try to login my facebook page on stream elements 😦

royal notch
#

hey guys I get an error same as the person above me when I try to log in using my facebook. It gives me this error (ERR_RETRY_WITH_PAGESELECTOR) . Help please.

#

The pined message fixed. You got to click edit and then choose only one page.

cobalt grail
#

got it! thanks!

#

I tried to stream but im getting the error "failed to connect to server) :(((((((((((

#

on youtube, its working perfectly 😦

#

but I cannot seem to make it work for facebook gaming :(((((( help please

floral marten
#

how can i remove facebook channel linked to my account ?

rich thunder
#

hi so i been trying the last week to log into stream elements via facebook but i havent been able? any idea?

quiet lagoon
#

Website or obs?

rich thunder
#

both

quiet lagoon
#

Website is done via the pinned message.

rich thunder
#

where do i find the pinned message?

#

omg thank you

#

its fixed now

cobalt grail
#

How bout OBS? Do we already have a fix on how to login to OBS??

#

Thanks in advance

nocturne pawn
#

Hi! Is there already a fix for logging in using facebook account?

quiet lagoon
#

For the website you can do so with the last pinned message.

old steeple
#

are you guys familiar with thise issue that like me? Like I can't log in my facebook account to the steamelement

cosmic ivy
wispy jackalBOT
#

@cosmic ivy ⤵️

StreamElements menu, on top of OBS > Logout > Login

cosmic ivy
sacred nymph
#

Does the chatbox reflect facebook chat when not popped out?

cosmic ivy
#

Haven't tried that but I can try soon! I'm dealing with my custom labels (top stars, recent SUpporter, etc) not working right now

#

They stopped updating mid-stream

sacred nymph
#

Yes, we are seeing an issue with the alerts at the moment

cosmic ivy
#

Ah, thanks for the heads up!

near oar
#

HY

#

i have already login with facebook and youtube seprately now i want to merge them?

#

how i can do it

#

?

wispy jackalBOT
#

@near oar ⤵️

Account Merging - Please note:

  • Merging accounts only allow faster ways to switch between accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
  • Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: https://streamelements.com/contact with each token correctly labelled

near oar
#

does it not help when getting aleerts?

sacred nymph
#

What do you mean by that?

near oar
#

like when anyone sub or like the video

#

on facebook and youtube

#

i want to merge them and make 1 alert box when ever anyone like or sub i get alert

sacred nymph
#

Merging won't allow one notification box to receive multiple alerts, those will always be separate

near oar
#

oh ok

#

but do we get alert for youtube like?

#

i cant get youtbe like laert

#

alert

#

?

sacred nymph
#

The alerts for YouTube and Facebook will differ, so what you see on on platform may not be on the other

cosmic ivy
#

Looks like Facebook alerts are working again? Just had a bunch of backlogged ones come through

sacred nymph
#

Yes, they should be back up now

near oar
#

so do we get youtube like alert?

radiant merlin
#

i have a problem with my alert sounds im getting double sound

latent aspen
#

alerts for sub gifting?

quiet lagoon
#

Not yet

zealous lake
#

hello people, anybody have a problem with when someone shared the livestream but it didn't pop up on the alerts?

zealous lake
last minnow
#

Hey guys, newbie here, my FB tipping page is not loading the avatar/profile photo. Any ideas on how to fix this? TIA!

IMG_1232.png
cobalt grail
#

How bout OBS? Do we already have a fix? Still cannot stream on facebook live still getting the error "cannot connect to server" but works perfectly fine on youtube .. help pls 😦

wispy willow
#

Hi everybody, i ave an issue for connect streamelements with facebook, anybody can help me ?

cobalt grail
wispy willow
#

@cobalt grail yesterday, i ave stream correctly whist obs on facebook. Just obs, not whith the plugin. And today, i try to connect the plugin on facebook and its impossible. I enter my login, and i ave selected my profil and page, but the connexion dont whant to work. (Sorry for my poor english, i hope you can understand me)

#

Ok, i think my issue is solved, i think the problem comme because i ave selected 3 different page on facebook.

cobalt grail
#

Yes you should only select one. No worries. My problem is that i cant stream on facebook even with just OBS 😦

#

Keep on getting the error "cant connect to server" even w/o SE plugin 😦

spring sandal
autumn scroll
#

i tried logging in on Streamelemets using facebook login, but its not working and keeps returning to the main page of your website. can someone help me

wispy jackalBOT
autumn scroll
rocky mango
autumn scroll
void yoke
#

Hello. There is a problem with my activity feed on obs live. firstly it doesnt alert when there is someone like and followed my page on and off stream. secondly only "LIKE" and "CARE" reaction are currently working in liking the stream alerts. the second problem i can deal with but the first problem is the main prob i have. no notification whatsoever when ppl like and and follow my page especially on stream.

opal glacier
rough vine
#

hola quisiera saber porque razon no salen las alertas si esta debidamente configurados ,cual podria ser la razon?

wispy jackalBOT
#

@rough vine ⤵️

Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

nova roost
#

Anyone having trouble login using FB accounts? I'm getting back to main page.

sacred nymph
#

Please check the pinned messages for the current workaround

austere crow
#

so still no fix on the facebook problem for obs??

rocky mango
grave mango
#

hi every one i have problem when i login my account , i can not login

#

ok i see in pin message 😉

void yoke
#

I accidentally closed facebook chat in obs.live I've tried reinstalling everyhing but when I logged in my facebook again through obs chat box doesnt show up. anyway to bring it back?

orchid pine
#

hello

#

is there a bug for facebook and streamelements

lament tree
#

im facing a high cpu usage while i was playing apex legends i stop the stream close obs the fps went up is this because of my window 11 upgrade i never had this problem before after the update

#

and i can't log in to just white screen

#

i uninstalled and reinstalled log in but its been like this for 10mins

Desktop_Screenshot_2021.11.23_-_16.34.10.66.png
prisma ginkgo
#

Is there a widget or another way to have a viewer count on OBS?

quiet lagoon
#

Outside of adding a custom dock with the dashboard info popout no.

fervent stag
#

A bot does not talk to me how to do a bot will talk to me on the channel can someone send me a training notebook clear how to do it

#

A bot does not talk to me how to do a bot will talk to me on the channel can someone send me a training notebook clear how to do it

wispy jackalBOT
#

@fervent stag ⤵️

Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.

fervent stag
#

I totally want to know how to do a bot will talk on a channel that has all the settings enabled it still does not talk to me

prisma nest
torpid timber
#

Does anybody knows why does OBS stops running when Going Live with Facebook Streamer Dashboard settings?!

prisma nest
safe ocean
#

So I am on FBG, I am trying to make a follower goal visible for the stream, however it doesn't actually show my current amount of followers. I looked up a video and it showed that person's follower count. Want to ask if there is a way to fix it in any way?

rocky mango
lament tree
#

still can't log in facebook help please

prime eagle
#

cant login to facebook 😦

last rampart
#

I am having a issue where when I hit go live stream elements / obs just freezes. Not sure exactly what the deal is . I just did the update and now having issues

Screenshot_31.png
last rampart
safe ocean
wispy jackalBOT
#

@safe ocean ⤵️

To reset goals:

  • from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
  • from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

safe ocean
thorn sleet
sacred nymph
thorn sleet
#

and I did try to use the 2nd option, but facebook won't capture obs, so i still can't go live

unknown.png
sacred nymph
#

Can you logout of OBS.Live completely, then login and try the steps again?

thorn sleet
#

aye,, will do

radiant merlin
#

alert sounds playing twice can some one help me with this ?

thorn sleet
cunning sentinel
#

For anyone having problems with facebook login. tried clearing up cache and all of that, even uninstalled and reinstalled streamelements. None of it worked.

I had to remove permissions of Facebook first, and only then after logging in and re-applying permissions to it log-in. Lots and lots of toggling errors -___-" I'm guessing it's less an error on StreamElements and more a problem of FB spaghetti code.

void yoke
#

hi guys i was streaming last night and i noticed the alerts wasnt showing

gilded mesa
ocean agate
#

@wispy jackal this is still not working for me whats up man i dont wanna go back to streamlabs but i cant add anything to my stream or take it away!!

vernal sequoia
ocean agate
#

Website doesn’t work

vernal sequoia
ocean agate
#

Shoots me back to the main screen every time

sacred hornet
#

i am having log in issues aswell with fb

#

solved if you have multiple pages try unticking them and use one that you intend to stream from

modern plank
ocean agate
#

Still a issue have tried everything suggested smh

prisma nest
ocean agate
#

Yeah I did nothing is working

prisma nest
spring junco
#

Hi my name is clopz and.. im having big issues connecting my obs software to facebook. When i hit live i no longer have the window that opens and lets me choose game and title. and it does not even let me connect to live dashboard first before going live. It just goes straight to live instantly! Desperately looking for help. i have been trying to figure this out for months. tried uninstalling reinstalling, the stream keys and urls are correct everytime.... S.O.S

cobalt elk
#

@spring junco we have a workaround for that.. let me see if i can find the steps 😅

spring junco
cobalt elk
# spring junco 🙏🙏🙏

Let's try this

1. close OBS
2. delete the folder %appdata%\obs-studio\plugin_config\obs-browser
3. start OBS
4. login to their facebook account
5. attempt streaming again
spring junco
#

Okay, so the window letting me choose game and title, or go live with facebook dashboard is now back. But when i click go live it crashes my obs, or it stops responding. and it doesnt connect to facebook

cobalt elk
#

try: "go live with facebook streamer dashboard settings"

spring junco
#

Thats what i did and it freezes and doesnt connect to fb

#

Having the window pop up is big progress though, thank you

last rampart
#

still having the same issue myself after logging out, logging in etc. It was never a issue until the update on SE and then the Fb new dashboard .

#

I will try to go live directly with stream elements in a few and bypass the facebook dashboard . I hope this is resolved soon as the FB dashboard is a huge tool for us streamers on facebook.

cosmic ivy
#

Because subs/gifted subs count so differently on Facebook, is it possibly to use a custom counter with goals in Stream Elements?

#

ie: using a counter tool on the Stream Deck (from Bar Raider) that could increase the sub goal in Stream Elements and visually move the progress bar?

void yoke
#

Need some help/guidance with an issue. When I go to connect my Facebook gaming account it says the account has already been claimed. Not sure how to fix that?

wispy jackalBOT
#

@void yoke ⤵️

Account Merging - Please note:

  • Merging accounts only allow faster ways to switch between accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
  • Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: https://streamelements.com/contact with each token correctly labelled

polar steppe
#

how to fix this

unknown.png
prisma nest
errant egret
#

I can't log in with my facebook account in streamelements , plz help me out

gilded mesa
errant egret
gilded mesa
errant egret
errant egret
tired pine
#

How to solve incorrect data in streamelements

runic latch
#

hi

#

am new to facbook game streeaming

#

i got the streaming key from facebook and i entered it in OBS setting and when i go live it is not responding with facebook live dashboard settings

#

i see stream start requested in OBS control panel

midnight agate
#

hey guys i cant open my streamelements in obs whats happening?

midnight agate
midnight agate
edgy dock
vernal sequoia
edgy dock
cobalt grail
#

Pls help.. i always get this message and cant connect obs to facebook live with or without SE plugin. In YT is works perfectly fine 😦

IMG_0489.jpg
#

this is the error log .. please help 😦 I cant stream on facebook for months now 😦

berhwbewbewbewewb.JPG
wispy jackalBOT
cobalt grail
#

tried it

#

got the same error when I tried to stream 😦

#

thank you for the response .. but do we have another workaround for this 😦

vernal sequoia
#

Another option: Go to OBS Settings -> Advanced -> Network -> set "Bind to IP" to "Default" and check the "Dynamically Change Bitrate to Manage Congestion" field.

cobalt grail
#

yes

#

network settings is already set to that

#

but still getting same error message 😦

#

also tried to uninstall and reinstall obs

#

but still getting same issue 😦

#

whats weird is when i try to connect youtube with SE/OBS it works perfectly fine

#

just getting error on facebook. 😦

#

tried to stream on yt now without changing anything and with SE plug in. and it works

vernal sequoia
#

Oof. I'm sorry to say that this is where you should turn to OBS for support.

wispy jackalBOT
#

@cobalt grail ⤵️

Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

proven idol
#

hi... i would like to ask.... y unable to log in via browser and streamelement? is there any issue?

gilded mesa
supple ivy
#

Any updates on the freeze problem when goin live with creator studio?

marsh bay
#

Anyone can help me with this problem please

vital phoenix
quiet lagoon
#

@vital phoenix pinned messages

jovial idol
#

hola¡

#

?

graceful light
glass prairie
#

I downloaded the obs.live however the chat and facebook panel is not showing in obs

#

how do i make it show

vernal sequoia
#

You can toggle the docks in two places:
View -> Docks
and
StreamElements -> OBS.Live Docks

void yoke
#

how do i get my activity feed back to showing facebook stuff and not "Session expired" Connect with twitch

#

i need connect with facebook

wispy jackalBOT
void yoke
#

didnt work

void yoke
#

reinstalled and every6thing

indigo sigil
#

I can't login using Facebook? I'm getting a
"?error=ERR_RETRY_WITH_PAGESELECTOR#=" error. Help T_T

#

Figured it out, turns out it won't let me when I log in with another Facebook account. Weird. It always worked for me.

tame sable
#

error=ERR_RETRY_WITH_PAGESELECTOR#= I'm getting this error logging in with facebook

vernal sequoia
tame sable
#

Thanks I checked pinned messsage

#

work for me. Thanks

ocean agate
#

Yeah element is broke smh I did everything to get the browser to work shit won’t work

prisma nest
ocean agate
#

Yeah everything

void yoke
#

I still have the same problem with my activity feed not showing my stuff, stuck on connect with twitch. I did what was mentioned in !logout thing someone responded to me with

quiet lagoon
#

Could you try this as well?

wispy jackalBOT
#

StreamElements menu, on top of OBS > Logout > Login

weak glade
#

Hello every1, when im trying to login my fb page it stuck here.

Captureddddd.PNG
graceful light
raven parrot
#

Hello i have a problem login with facebook gaming

gilded mesa
raven parrot
gilded mesa
raven parrot
stiff compass
#

Looked through the pins and did a search but couldn't really find anything. I have a twitch and a facebook account linked. I primarily stream on twitch but wanted to set up facebook alerts for when I randomly decide to stream there. I just use the chatbox and alerts so far, and for some reason when I duplicated my twitch overlay that's alerts to facebook it just wiped all my custom images, sounds, and text formatting. Is that expected? It was already kind of a pain to have to reset everything up for variations rather than starting with the base alert and then changing one or two things for the variation. I'd rather not have to duplicate all that work.

sacred nymph
stiff compass
sacred nymph
next rock
#

no lee el bot los mesnsajes de las estrellas, en facebook gaming

wispy jackalBOT
#

@next rock ⤵️

Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

void yoke
vocal kite
#

Currently there is a known issue with going Live with OBS.Live. Devs are aware of the issue.
The workaround for this is, to click on the "Live Video Settings" button in the chat dock and use the 2nd option from the pop up "Use these settings" to go live.

^^^
Has this been fixed yet?

timid tide
prisma nest
austere crow
timid tide
prisma ginkgo
#

So I was trying to add a follower goal to my overlay but it does not show my actual total. Is there a setting i need to change?

dire gazelle
worn nimbus
#

I can't log into my facebook both on the stream elements site or in OBS. whilei'm streaming on facebook i cant see my activity feed which leads me to missing peoples likes/shares. i was hoping it was just a bug but it hasn't resolved its self. i can log into my twitch account just fine but I don't stream on twitch.

#

I checked pinned comments... lol sorry I'm new to how discord works

humble tulip
sacred nymph
#

Pinned comments are viewable with the thumbtack icon at the top right of the channel here

trail cedar
#

So, I am wanting to switch back and try using StreamElements again. The only issue I see currently is the total follower amount that it is showing (and you cannot seem to update it manually) is wrong. What can I do to fix these numbers being incorrect through this interface?

late river
#

for some reason it wont let me use streamelemts

#

ERR_RETRY_WITH_PAGESELECTOR

#

when i try to log in with facebook.

wispy jackalBOT
#

@trail cedar ⤵️

To reset goals:

  • from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
  • from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

sacred nymph
mortal forge
#

Im having a problem logging in streamelements website using fb account. nothing happen after I verify my fb account

#

cant connect fb account

gilded mesa
latent aspen
#

Hey SE! so today my page was changed to the New Page Experience and I've noticed now none of my docks work any idea when a fix will come?

latent aspen
steel smelt
#

why can't I register stream elements to my facebook? i login but still tells me to login?

twilit dew
#

Good afternoon / morning (and maybe evening depending on where you are in the world) I hope everyone is having a great weekend so far. Not sure which channel this question should go to. I have just started dual streaming on Twitch and Facebook, but I can not see my Facebook activity ( Stream and Page likes / follows / shares) unless it is an alert that pops up in my obs. Is there a way to see the facebook activity feed as well as my twitch. My OBS live plugin is connected to Twitch so I can see all twitch activity, but I don't know how to log in to both FB and Twitch at the same time (if at all possible, which I don't)

quiet lagoon
#

unfortunately due to the fact we don't support multistreaming it won't be possible to have both.

#

And because of how cookies for the website behave you can only have one activity feed in there.

twilit dew
#

I see. I know that the StreamElementsHQ streams to multiple platforms at a time, is there a way to guide me on how to see the activity feed of both twitch and facebook at the same time? I am preparing for a charity stream and want to make sure I can all activity on both platform (and potentially YouTube, which is still a pending decision for me if I decide to utilize that platform as well)

quiet lagoon
#

You'd need to have a browser copy of the activity feed for one popped out.

twilit dew
#

Ah, ok.

quiet lagoon
#

There's no way to do it all from within OBS.

twilit dew
#

Thanks 🙂

mellow sparrow
#

Is there a way to setup a notification system that announces my channel going live to my discord ?

white kindle
latent aspen
patent basalt
#

Hello

latent aspen
#

This is what I'm getting since moving to the new page experience

Screenshot_62.png
sacred nymph
#

Is the New Page Experience though the Facebook dashboard?

latent aspen
sacred nymph
#

Are you able to switch back to the classic page?

latent aspen
#

yes but why would i change back to classic

latent aspen
#

i have switched back to classic pages i hope that the UI is fixed so we can still use docks moving forward

median granite
#

The OBS plug in is not logging into through FB to enable us of the plug in in oBS

quiet lagoon
#

Pinned messages for that.

median granite
#

Where can I find them?

quiet lagoon
#

📌 in top right

median granite
#

Yep, tried that got same results

forest hawk
#

can someone help me

void yoke
austere mirage
#

hi, can somebody help me please. i wanted to go live today but on my activity feed isn't showing anything, its just saying:@ you have no stream activity and on the bottom is saying session expired. Anyone else had this error before?

teal rock
elder root
#

need help having trouble logging into stream elements plugin for obs lets me login and after i give permission it goes white on the login window and nothing happens

echo ermine
#

@acoustic gyro

void yoke
#

Hi there! I stream using Facebook Live. I'm having an issue where whenever I try to go Live with the Facebook Streamer Dashboard settings, OBS freezes up. I have tried a bunch of different things but nothing is working.

sacred nymph
void yoke
#

Sorry I am new to Discord, how do I view the pinned messages?

sacred nymph
void yoke
#

Thank you so much, I tried it and I only have one page so that option isn't available for me.

#

I can still go live using the "Create a new Facebook Live Video post with these settings" options but not using the dashboard one

#

I attempted resetting the stream key but that did not work either

sacred nymph
void yoke
#

Thanks, I've had this issue for months but was just wondering if there was a plan to fix it

#

Thank you so much!

steel smelt
#

Hi, how many facebook page you can connect with Stream Elements?

stray oasis
#

Hey hey, I'm running into an issue signing in to facebook on OBS Studio with streamelements. Help pls

quasi cloud
#

@white flax , can someone help me on my issue when logging in to streamelements webpage, it keeps going back to the home page same when logging in to my OBS

rocky mango
upper cloud
#

HELLO,whenever i use my facebook dashboard setting for FB live my streamelement doesnt seem to work its shows as"not responding",also i am the feed doesnt show followers and sharers jjust likes

frail fossil
frail fossil
steel locust
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Hi... to login on Streamelements, you have to choose only one Fanpage.. but the other page loose the live data association?

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steel locust
sacred nymph
formal swallow
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hello! my stream elements work let me log in using facebook.

latent aspen
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With FB actively pushing New Page Experience what is SE doing to help with the smooth transition as when we do go to the new page experience none of the custom browser URL docks work because essentially the NPE is a separate profile to your own profile

Screenshot_20211209-170916_Facebook.jpg
latent aspen
tiny sleet
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Hi, is there a way to manually edit the donation leaderboard at streamelements.com/tip so you can make it reflect other $$ donations?

void yoke
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hi! my stream elements won't let me log in using facebook, having this issue for weeks now

sacred nymph
sacred nymph
void yoke
sacred nymph
tiny sleet
wispy jackalBOT
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@tiny sleet ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

latent aspen
royal roost
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why cant i log in thru facebook in the stream elements site?

gilded mesa
royal roost
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ahhh thanks

wooden bronze
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My Chat and activity feed say session expired but i have no way of linking them back to my facebook page. the stream elements dashboard on the website still shows my activity feed but thats mad inconvenient any fixes for this?

dull island
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why share alerts don't work ??
good evening

forest otter
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Hello, I've got an issue with streamElements. I can't log into my facebook account 😦

sharp grail
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Good Morning to all specially to the Devs and community helpers, I just want to report my problem.. hope you can help me about this..

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Thanks for the Response

forest otter
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I've got this white screen and I can't continue the loggin process

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exotic cedar
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hi, my follower count on the stream elements widget and page is not refreshing.

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and i cant thank the people cause the names do not appear

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how could i fix this? thanks in advance