helpdesk-facebook

[brave shale]

overall, u mean u are live atm?

[stark rivet]

I was I just ended it

[brave shale]

ok

[brave shale]

cool bandana tho

[stark rivet]

thx lol

had to match my cartoon character lmao

[brave shale]

did u tried clicking in the reload button in the superior left of chat window ?

[stark rivet]

ya

it treated it like a browser refresh

[brave shale]

try closing the chat window and opening it again from

the Streamelements menu

in top

[stark rivet]

tried that also

[brave shale]

ok then try logging out

and login

as the support AI advised

u will not lose any config i assure you 🙂

[stark rivet]

ill try that next stream to see if that works, im sure it will... but would be nice to have some sort of fix for that or something should that happen again

oh i know, i was more worried if i logged out during the stream if it would have ended

[brave shale]

the fix is doing that tbh, doing that solve a lot of issues not only this one

[stark rivet]

right on

[balmy wagon]

Hi I have an issue with my activity feed and chat can anyone help????

[brave shale]

hi can i help you? what is the issue @balmy wagon

[balmy wagon]

hi thanks and the issue is its showing twitch activity feed instead of facebooks like it used to and my chat also wont show when i go live like it used to and i am not sure how it switched

i used to see facebook activity on my overlay screen in streamelements now it shows twitch and no chat

[brave shale]

logout and login again from the streamelements menu in top

[balmy wagon]

from streamelements website?

or streamelements app itself

OMG THANK YOU LEGEND

[brave shale]

from the app itself in the streamelements menu in the top bar

XD

😉 there you go

[balmy wagon]

it worked i didnt even know i could log out from the app itself never knew it existed lol appreciate you man thank you

[brave shale]

https://tenor.com/view/okay-urrea-noah-now-united-gif-14301828

[balmy wagon]

https://tenor.com/view/yes-will-ferrell-awesome-gif-14597941

[hearty pelican]

hey guys I'm trying to login to streamelements with facebook but for some reason I keep getting back to login screen. TIA

[zealous shuttle]

@hearty pelican Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)

[hearty pelican]

thing is I'm not even logged in

I keep trying to login with my fb

but it keeps reloading the page

the first time I did it it showed me to connect my account the pages I want streamlabs to use

but after that it just reloaded

I mean streamelements*

[zealous shuttle]

@hearty pelican Our Dashboard and Overlay editor are Chromium Optimized. We strongly recommend using Chrome. Opera GX and the new Microsoft Edge Chromium might work closest to Chrome as its also Chromium built. FireFox also works, but some things might look a bit different or not work. We do not recommend using Internet Explorer with our Dashboard as it does not support functions.
If the website doesn’t work on chrome, be sure none of your plugins are blocking our website or clear your cookies. You can try if the website works in a incognito tab.

[hearty pelican]

okay I'm using chrome lemme try using incognito

nope the same thing happens.

:/

even in incognito

When I click on fb it shows this and reloads the home page

[neon walrus]

@hearty pelican mines doing the same thing, unable to login with Facebook but works fine with twitch and YouTube.

[grizzled ferry]

do we have bot for Facebook and how do i add mods to the channel so there can ban people out my stream like mixer and that please

[proud steppe]

no bot for FB

they don't allow it

[grizzled ferry]

ok cool can i add mods no to ban views out my channel at all

[hearty pelican]

@neon walrus did you find a solution?

[neon walrus]

Yes I had to create a video gaming creater page on Facebook and it worked straight away @hearty pelican

[grizzled ferry]

dos nay one no how i can take off the subtitles on facebook at there come up over my stream

[vague magnet]

Hello I need help with my browser source not appearing when inputting the url

[real heart]

You were already answered in #general-chat when you asked there. Do not ask in multiple channels.

[void yoke]

how do I lower my resolution in OBS?

streamlabs version ofc

[zealous shuttle]

@void yoke We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[void yoke]

how do I raise the output resolution on facebook to 1920x1080

[real heart]

We cannot provide support for Streamlabs OBS. We're not Streamlabs. We recommend reaching out to them instead.

[hearty pelican]

@neon walrus wow that's kinda sad. I did edit the page to make it as a video gaming creator page yet it still doesn't work.

[hearty pelican]

I figured out the issue

the issue was me creating a page that was a public figure not a business one so that's why it didn't pick that page up

ty for the help fellas

[vague magnet]

Hey, why does my game capture have a black screen? I was hoping it would capture the specific window I set it to?

[zealous shuttle]

@vague magnet Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[vague magnet]

I haven't streamed I am setting up

[zealous shuttle]

@vague magnet 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

[vague magnet]

I'd rather just speak to someone that has experienced black screen on game capture and fixed it xD

[zealous shuttle]

@vague magnet For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[red nimbus]

are u using chrome @red nimbus ?
@brave shale Yes i'm !

When I click on fb it shows this and reloads the home page
@mango699#2177 Oh you got the same problem as i .. did you resolve it ? :0

[silk monolith]

Having an issue where when I fill out my stream request the Game will not populate and it denies my go live request.

[brave shale]

@red nimbus are u trying to login for facebook gaming or login with facebook in twitch? it is recommend to use twitch crendentials as twitch is disabling facebook integration

[silk monolith]

I am trying to stream to Facebook

[lilac grove]

Hey, why does my game capture have a black screen? I was hoping it would capture the specific window I set it to?
@vague magnet are you playing mobile games or what

[red nimbus]

@red nimbus are u trying to login for facebook gaming or login with facebook in twitch? it is recommend to use twitch crendentials as twitch is disabling facebook integration
@brave shale loging for facebook gaming..

[brave shale]

try using a diff browser or go icognito @red nimbus, then feedback here

[crimson gazelle]

i have an issue

how i set this

[inland brook]

Settings -> Stream -> choose facebook as the service

paste your stream key

[crimson gazelle]

thanks

[honest mason]

hey guys how can i merge accounts

[zealous shuttle]

@honest mason Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[honest mason]

I want to proceed

[inland brook]

DM me the JWT tokens

[honest mason]

hey guys, its it possible to use media request on facebook live?

[inland brook]

Via the dashboard, no.

I think its still an option via OBS.Live

[honest mason]

okay thanks

[sharp solar]

Just switched to Streamelements from Streamlabs, and I dont have an option for an activity feed panel under the streamlabs tab in the OBS live program. A friend showed me where it should be in pictures but I dont have that option. Software is up to date, I checked that

[delicate egret]

Hi is anyone available for a quick chat??

[topaz cairn]

I can try, whats up?

[delicate egret]

Hi just a question for my recent follower etc and to get alerts do I need stream elements up every time I stream on the edit page or??

[brave shale]

u just need OBSlive

overlay editor is for editing at all.. @delicate egret

[delicate egret]

Oh so for it to know when someone follows it’s automatic

[brave shale]

yes

[delicate egret]

It really is an amazing piece of software thank you!!

[red nimbus]

try using a diff browser or go icognito @red nimbus, then feedback here
@brave shale I used incognito and Microsoft Edge, same result in both 😒

😦 *

[brave shale]

lets wait for another supporter help you then, as this issue if above my knowledge. Thx for your patiance

[red nimbus]

Thanks to you c:

[indigo locust]

so i was just in logged into streamelements, i left for a hour or so and now when i click to login with facebook at the streamelements.com site it keeps saying failed.try resetting the browser and still nothing..@everyone

[inland brook]

@indigo locust Please show a screenshot of the error.

[little thunder]

hello, SE does not have FB Chains Alerts?

[inland brook]

chains?

[inland brook]

I'm really not sure what that is

[little thunder]

i think its like hosting sort of?

but viewers were sent from their channel when they log off stream

I have that option as well everytime I send stream

*end

[inland brook]

I don't believe we receive that event from the backend at all

[little thunder]

im new to facebook

so i wouldnt know anything as well

thank you

[wintry thorn]

Hi Streamelements. Can you please help me SOrt my facebook stream out. From past two days its lagging like alot. Delay goes more than 20 25 minutes. help me plz

[zealous shuttle]

@wintry thorn 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

[primal temple]

Hello Please help

i cant put my chat in OBS

im using facebook

[brave shale]

facebook doesn't has implementation for chat in OBS u would need to use the Docks @primal temple

[honest mason]

hey guys its anyone having a problem with overlays? mine are gone

[brave shale]

did u tried deleting the web source and adding it again? @honest mason

[red badge]

Also please keep your question to one channel @honest mason

[void yoke]

I was able to login my Facebook account and choose what page i am streaming for but it will just redirect to the login page/interface. My internet connection is okay, i reinstalled obs studio and ang live. I can login to my streamelements acc, restarted obs, restarted my unit. twitch and yt is fine.

[red nimbus]

Hello everyone! Hope you are fine and healthy! Happend that still can’t login with my facebook gaming account ... tried incognito, chrome, microsoft edge, .. when login it returns to the same login page.. the URL says “ERR_NO_GAMING_PAGE”
All my pages got the video games creator, public page and other business page.. : s

[woeful nebula]

Hello! whenever I attempt to link my facebook to my streamelements account it says "Account is already linked to another profile." is there a way to unlink my facebook page and link it to the same account i use for twitch.

[zealous shuttle]

@woeful nebula Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[slow imp]

Hi, I

I'm trying to import a MOV file to my streamelements overlay. but it seems like it's not accepting the file format. Can u suggest me a different way to import a video/animation file that has transparent background?

[real heart]

Webm is recommended.

[slow imp]

I see, thanks a lot! I will try that

[void yoke]

thank you for respondng to my problem. I appreciate it.

[feral pebble]

Hey All, I'm unable to get my FB Activity feed into the OBS software so that alerts etc come through in my game overlay. It's showing my twitch channel but won't let me swap to FB. I've downloaded ground control and that shows my FB Activity?

[zealous shuttle]

@feral pebble Streamelements on top of OBS -> Logout -> login

[feral pebble]

Still showing just my Twitch channel, is it because i used twitch auth to sign up?

[inland brook]

Are you using Ground Control or OBS.Live?

[feral pebble]

OBS Live

i downloaded ground control to test and the FB channel shows in there

[inland brook]

And when you logout and login in OBS, you are clicking on "Connect with Facebook" right?

[feral pebble]

No i signed up to SE using Twitch

[inland brook]

If you want to see your Facebook activity feed, you need to login with your facebook page to OBS.Live

[feral pebble]

oh ok but i've already linked my channel to that account? Will i have to recreate overlays etc too?

[inland brook]

Linked accounts don't share data between them

[feral pebble]

Thanks @inland brook seems to have sorted it 👍

[frank arrow]

good morning, is anyone available to trouble shoot encoding issue between obs studio and FB live?

[brave shale]

good morning, is anyone available to trouble shoot encoding issue between obs studio and FB live?
@frank arrow hii, what is your issue?

[raw meteor]

Does the Chat bot work with Facebook?

[humble igloo]

There is no chatbot with facebook.

[raw meteor]

ok thanks

[tight iris]

i seem to be unable to login with facebook on the streamelements website, is there a workaround or am i doing it wrong?

[frank arrow]

@brave shale. I reset my entire system it seems to clear up the issue. Ty.

[brave shale]

@brave shale. I reset my entire system it seems to clear up the issue. Ty.
@frank arrow glad it solved, if u have any new issues, just let us know 🙂

[frosty iron]

hello guys. I just wanna ask how to enable viewers?

beacuse I saw some of the tutorial they can see their viewer on that tab

thank you in advance for your help

[inland brook]

Facebook doesn't provide that data via their API, so we are not able to show it on the activity feed

[frosty iron]

i see. is there any widget or alternative so I see how viewers on my stream?

aside looking to my facebook dashboard

[inland brook]

Not via us unfortunately.

[frosty iron]

alright I'll hope next update they can provide that. thankyou SE more power

[tough scroll]

hello

watched a stream in facebook then whoever followed the streamer a bot voice sounds like google translate says "shoutout (name of the who followed the streamer) thank you" can you help me guys how to configure it out TIA

[humble igloo]

You could use the alertbox, set this as message for the follower event and enable Text to speech.

[zinc current]

Hi - I am having issues with my alert box. I have them setup to alert followers, likes, shares, etc. Everything works on my preview however once I go live on Facebook I may get 1 alert and after that they stop working. Any ideas where to start looking at this?

[stoic lagoon]

Hello, having streaming issues. Trying to stream to Facebook but the stream is coming out extremely laggy. I think I’ve edited stream settings correctly but could use some help in double checking, thank you

[zealous shuttle]

@stoic lagoon Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[onyx solstice]

Hello! 🙂 Need help with my FB Stream using OBS+StreamElements.. Once the the stream gets past 30 minutes it just stops live streaming.. Is there a setting that I haven't configured yet?

[inland brook]

Check if you've placed a timer in OBS in -> tools on top -> Output Timer

it should look like this

[onyx solstice]

Nothing in there.. And btw this only happens when I stream on FB. On YT no problem at all. 🙂

[inland brook]

meaning its set to 0 on everything?

or at least the top option is not ticked?

[onyx solstice]

oh sorry.. uhmm only the seconds has 30 in it. and "Pause time when recording is paused" is ticked

[inland brook]

Hmm

[zealous shuttle]

@onyx solstice Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[inland brook]

Lets see the latest log then

if I can figure this out

[onyx solstice]

I can do that... just a side note.. my last stream was from YT and not the FB live stream

https://obsproject.com/logs/QKj9WB9aWEDhOFFh

[inland brook]

https://obsproject.com/analyzer/?url=https%3A%2F%2Fobsproject.com%2Flogs%2FQKj9WB9aWEDhOFFh on a side note there are some things here

but i would need the log file from when you streamed on FB

as it will show on the end of the log more or less why it stopped streaming

[onyx solstice]

let me try to see if I can get it. give me a few minutes to figure it out 🙂

[inland brook]

There is a "show folder with logs" option

not 1:1 wording

[onyx solstice]

last fb live stream I did was june14 there are several logs here with that date..

[inland brook]

DM me all of them

[onyx solstice]

okies

[inland brook]

just so we can keep the channel clear

[onyx solstice]

gotcha 🙂

[stoic lagoon]

https://obsproject.com/logs/Aeg8iLMpUk6Gq4z4

Afternoon everyone. I’ve swapped overlays and I believe there’s a way I can import social media details etc from one to another. Could anyone help please?

[humble igloo]

You can copy overlay widgets from one to another overlay using the copy button in the layers tab in the overlay editor.

[gilded steppe]

Hello, would anyone know if I can copy Alertbox from one Overlay to another?

[humble igloo]

You can copy overlay widgets from one to another overlay using the copy button in the layers tab in the overlay editor.

[zinc current]

https://discordapp.com/channels/141203863863558144/593481048130584582/723663013563072513 Anyone?

[zealous shuttle]

@zinc current OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

[zinc current]

Should it be enabled or disabled?

[humble igloo]

Try both.

[zinc current]

okay, it was enabled so I'll disable it and see what happens.

[vague magnet]

Hello, I have a question. Is there a chat and event overlay that can go over my game so I can see what's happening on my Facebook live chat while I am playing Warzone? Streamlabs have this feature, I was wondering if you guys have a similar feature for us 1 monitor folks out there xD

[humble igloo]

StreamElements does not provide support for such a feature.

[vague magnet]

Well that sucks... So now I either need to rebuild my stream from scratch on streamlabs or buy a 2nd monitor for £300?

[proud steppe]

300?

[vague magnet]

?

[proud steppe]

1080p 23'' goes for around 80-100 here

[vague magnet]

I have a MSI MPG27CQ

I wouldn't get anything but the same monitor as a 2nd and 3rd monitor for coolness levels xD

what a bummer, now I need to rebuild my whole stream on Streamlabs, I really liked streamelements as well what a buzz kill that is

why hasn't that been developed? I mean not everyone who streams has 2 or 3 monitors so why hasn't this been developed? Your competition has it so wouldn't it be wise to add it?

[zealous shuttle]

@vague magnet If you have 1 monitor and/or would like the chat overlay on screen, please look at the link below.

Please not this is a plugin for OBS and not maintained by SE.
https://github.com/baffler/Transparent-Twitch-Chat-Overlay

[vague magnet]

I don't stream on twitch I stream on Facebook

thanks though

[quiet lagoon]

Unfortunately there's no method that we know of to do.

[vague magnet]

thats unfortunate, I guess back to streamlabs I go. Good idea to add that feature imo

[void yoke]

hey

how could i mute the sound from the alert video ( i mean i want to add custom sound to my alert box and i want to mute the default sound)

[toxic sedge]

@void yoke You can clear the sound in the settings.

[void yoke]

https://gyazo.com/3fc51666cc9e8e64c981f812031228fe

Video volume - doesnt work i mean i make it 0 but there is sound in background

[toxic sedge]

If you make both of those 0, do you still hear sound?

[void yoke]

Now is ok

thank you mate

[sharp frost]

I use streamelements on Facebook, but there is no viewer count on my activity feed, can anyone help me find it?

I just read here that viewer count is not supported.

Is there a plug-in that can provide a viewer count?

[toxic sedge]

I use the fb.gg/streamer dashboard and that has a viewer count.

[sharp frost]

Thank you!

Also have another question, my streamelements dashboard won’t load. I only get a help button on the bottom right corner, can anyone help me with this?

[toxic sedge]

@sharp frost It is loading correctly on my end, sorry can't help you there. Try deleting cookies / another browser?

[brazen yacht]

With the newest update today, it won't let me connect my activity feed to FB. Anyone else having this issue? @white flax

[sharp frost]

Kyle, which browser are you using?

Maybe it is my browser

[topaz roost]

hi i want to ask the alert on facebook is too little when i login with twitch accoount there will be too much alert can i add them to my facebook stream and use it ?

[toxic sedge]

@sharp frost Chrome on both my mac and PC are rendering the page correctly. Haven't checked any other browsers.

[zealous shuttle]

@sharp frost Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)

[red badge]

^this might do the trick

[short cedar]

So ive broke my streamelements

No idea how but i cant go live from it anymore

[red badge]

can you send us a screenshot of your screen

[short cedar]

Will do asap, just grabbing s bite to eat

[red badge]

No worries, just post it in here and we'll help you outy

[short cedar]

got it sorted

[quartz lantern]

Can anyone confirm if there's a chatbot for Facebook before I begin utilizing Elements? That's the main thing I'm looking for

[proud steppe]

FB doesn't allow chatbots afaik

[quartz lantern]

Huge fail on their part. Thanks

[sharp frost]

Thanks! Tried out with Google Chrome and it worked!

[red badge]

Good to hear!

[sharp frost]

Does anyone know about streamelements mercy store. Just got my store live, but how would someone see my store or buy an item?

*merch store

[real heart]

Mercy? I didn't know we were in the business of mercy.

[sharp frost]

Lol sorry typo

[toxic sedge]

Merch.streamelements.com/username

[halcyon bloom]

#helpdesk-selive My chat box is showing a web browser? How do i change it back to live comments?

[zealous shuttle]

@halcyon bloom Streamelements on top of OBS -> Logout -> login

[halcyon bloom]

So it will reset when i logout & log back in?

[red badge]

it should, yes

[halcyon bloom]

okay, thank you

[elder talon]

I'm having a few issues closing some accounts, I'm getting an invalid username error

nevermind I'm glad it stopped me

I need to unlink a few accounts, how would I go about doing this?

[zealous shuttle]

@elder talon There is no easy way to unlink 2 owner type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security
WARNING: In submitting a closure request you will delete both linked accounts and loose all data from both accounts. This includes overlays, custom commands, timers and past data(tips, subs, etc). You can still relogin with the deleted account, but you are essentially starting fresh.

[elder talon]

Ok, but what if I just want to remove specific accounts?

For example: my facebook page doesn't even exist anymore

[real heart]

Individual channels cannot be removed from an account without deleting the entire account.

[elder talon]

[potent goblet]

Would someone be able to help me an account merge? trying to add FB to my channels

[zealous shuttle]

@potent goblet Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[potent goblet]

!jwt

[zealous shuttle]

You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[potent goblet]

I dont see where the support chat box is lol

[real heart]

Do you understand the limitations?

[potent goblet]

Yes

[real heart]

Please DM me the JWT tokens from both accounts, clearly labeling which is which.

[potent goblet]

DM sent

[real heart]

Your channels have been merged.

[potent goblet]

Thank you again! You're awesome

[void yoke]

So I'm trying to set up the facebook chat inside obs.live, how do I go about doing this because the twitch chat keeps loading for some reason.

[void yoke]

nvm i figured it out.

[void yoke]

I have an account I'd like removed from "my accounts"

[zealous shuttle]

@void yoke There is no easy way to unlink 2 owner type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security
WARNING: In submitting a closure request you will delete both linked accounts and loose all data from both accounts. This includes overlays, custom commands, timers and past data(tips, subs, etc). You can still relogin with the deleted account, but you are essentially starting fresh.

[random violet]

ive submitted to close one account (i realized after the fact that you could have multiple channels on on account) twice now but nothing happens after i click "close my account"

[real heart]

@random violet Deletion is not automatic. It sends a request to the devs to delete it.

[random violet]

got it @real heart . Once its deleted, im assuming i could like the second account (my FB gaming channel) to my main account (twitch used to log into). Currently when i try to Add Facebook Channel, it says "Channel is already claimed"

link*

[real heart]

Deleting is not required to merge accounts.

[zealous shuttle]

@random violet Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[random violet]

ohhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh i see now @real heart

so i need to get with the devs to merge the accounts...?

[real heart]

No.

Read the bot message.

[random violet]

sorry not devs, but a staff member...

apologies

[real heart]

That sounds more accurate.

[sick kestrel]

having trouble linking my facebook to stream on fb live from stream elements

[inland brook]

What is the issue you are seeing/facing?

[sick kestrel]

I go to fb get my URL and key, type it in, hit start stream and it says the key doesnt work or whatevcer

[inland brook]

In OBS -> Settings -> stream make sure you place Facebook as the server and remove the stream key and get a new one from your FB dashboard

[sick kestrel]

i tried that and it gives me that could not acesss stream key messages

[inland brook]

Then something is wrong with your streamkey

mayhap

try this:

!relog

[zealous shuttle]

Streamelements on top of OBS -> Logout -> login

[inland brook]

if you are using OBS.Live

[gloomy rose]

hello I need serious help with my streams audio. I cant hear my game captures audio, my whole stream is silent. Please help

[zealous shuttle]

@gloomy rose For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[gloomy rose]

thank you!!!

[naive finch]

I forgot to link my facebook gaming account to my existing streamelements account. So, I submitted request to close my new streamelements account. But still now I am unable to link my facebook gaming account to my existing stream elements account. Please help me.

[zealous shuttle]

@naive finch Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[naive finch]

Ok, I want to merge my facebook gaming account to my existing stream elements account.

I am waiting for reply from SE Staff.

[inland brook]

[naive finch]

I am here

[inland brook]

dm the token then

[naive finch]

Please help me

ok

Thank you very much !

[brazen yacht]

#helpdesk-facebook My FB activity feed and Chat are no longer showing up in OBS Live. Can you help?

[toxic sedge]

@brazen yacht Log out and back in again...that's what has worked for me the couple of times that has happened.

[mighty needle]

Hello! I am receiving an error when I try to "ADD FACEBOOK CHANNEL" through StreamElements . com. The short message I receive is "ERR_NO_GAMING_PAGE". Please help. This is my first time setting up this connection to Facebook. Thanks

[plush elk]

hey there , my notifications are not showing up on my stream , even when i do an emulated one , i see them through stream elements website just not in my OBS

[zealous shuttle]

@plush elk To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[plush elk]

I have it all setup and working. Just the notifications are not showing up

[zealous shuttle]

@plush elk Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org/

[real heart]

@plush elk The overlay you screenshot is not the overlay you're using in OBS. Note the difference in webcam borders.

[plush elk]

I switched between my twitch over to Facebook and I think that's the problem

I'll have a look. Thank you

That worked. Thank you. Headache haha.

[mild wind]

im trying to delete the account i have open so i can link my twitch yt and fb all to the same account facebook right now is on its own account

[zealous shuttle]

@mild wind Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[lament burrow]

hi how to use the hype boss?

i'm kinda confuse with the base hp

[inland brook]

Base HP is when you add the widget it self.

Each event you receive (like, share, etc) can do dmg to the boss

if the same person does something, they can regain HP

Once the boss hits 0 hp or negative, depending on the damage it takes, the last person who did damage will become the boss and the HP can either reset to the base or be what was left over, depending on the settings you've chosen

[lament burrow]

so even i change the amount of base hp it doesn't change?

[inland brook]

base HP is almost irrelevant or just needs to be used based on the settings you place

but if you'ce changed the base to 100hp or something, save the overlay and reload it

[fast beacon]

Please help. Lately my game audio & discord chat audio is extremely soft during my streams. I have set everything to max but doesnt help. I have also recorded to test and result is the same.

[fervent trench]

how do i change the facebook page that I want to stream in obs.live? thanks

[fast beacon]

Logout

[fervent trench]

where can i find the logout on obs.live?

[fast beacon]

Under stream elements tab

[fervent trench]

thanks dude. big help

[limber trail]

is the bot still available for SE? i cant seem to add it

[proud steppe]

FB doesn't allow chatbots

[limber trail]

UGHH FBBBBBB

thanks dude

[dusk marten]

Hello! Good afternoon from Mexico! Excuse me beautiful people but I need some help, today I started my streaming but the feedback changed by itself to Twitch and it does not let me see my Facebook feedback, it says that the owner account is from Twitch, I would like to know how to change it again to Facebook because I do not even stream in twitch hahaha

OMG! Forget it haha I've read other's users questions and it has worked, anyway, thank you all so much, have a nice day 😆

[dire kiln]

Hey everyone I'm not sure where to post this but I'm trying to sign my Ground Control out so I can sign in to it as Facebook Gaming so I can see my FB activity feed but...how do you sign out of ground control?

[dusk marten]

That happened to me bro, you need to sign out from obs live and in your browser too, then you login with fb and that must works

in both

[plush ruin]

Hello guys I'm having issues popping up streamelements on my laptop screen but it gives me a white screen...

[zealous shuttle]

@plush ruin Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org/

[real heart]

Use Chrome.

[plush ruin]

Ah ok

Thx!

[drifting osprey]

I'm trying to claim my facebook channel but it's telling me it's already claimed. How can I unclaim or merge it with the one I want to?

[zealous shuttle]

@drifting osprey Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[drifting osprey]

!jwt

[zealous shuttle]

You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[quiet lagoon]

@dire kiln go to your settings in GC and delete a couple characters from your JWT token which should force your logout.

[dire kiln]

@dire kiln go to your settings in GC and delete a couple characters from your JWT token which should force your logout.
@quiet lagoon

Thank you!

[tender current]

Not sure if this is the correct place to go. Im trying to access the website, and nothing loads except the help button in the bottom corner. On windows 10 64 bit, on edge

[real heart]

Use Chrome.

[tender current]

Chrome won't kill my performance too bad during a stream? Im new to doing this and I always thought that chrome was too performance hungry to use during a stream or anything like that

But if its not then I'll try that

[real heart]

Why would you have the website open while streaming?

[tender current]

I havent even set anything up with it yet. Im green as grass with how to use this. I figured it had to be open to use. Not the case im assuming

[real heart]

You don't need the website open, no.

[zealous shuttle]

@tender current To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

@tender current New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[north venture]

Not sure if this is the right place, but Im having an issue where I have elements open. The activity and chat screen shows double, like with the geforce double screen glitch. Any idea?

[zealous shuttle]

@north venture Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org/

[mossy parrot]

I am needing to see about switching my primary from Mixer to Facebook so the URL is what it was when I had it integrated with Mixer. Can someone assist with that.

[inland brook]

@north venture That looks like you using some magnification or UI Zoom from windows.

@mossy parrot Email us here: [e-mail] with the account IDs from the accounts and we will update the URLs

[north venture]

Yah so I have it on my second monitor

[inland brook]

the UI zoom? most likely that is breaking up the UI like that

[radiant osprey]

hi, when i live stream on facebook. (only place i have tested it) the audio comes out craking and soudning like im under water. I checked all audio rates are 48k across the board. Even deleted and restarted the scene.

[zealous shuttle]

@radiant osprey For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[radiant osprey]

Thanks

[tardy yarrow]

Can anyone tell me how to find all of my overlay pictures and sounds from my Mixer overlays?? I’ve loaded up Facebook and none of them are active.

[real heart]

@tardy yarrow All data is separate between channels. Nothing is shared. If you have both channels in the same account, you can duplicate overlays from one to the other.

[tardy yarrow]

I’m confused. Both channels in what account? I’m still using the same Stream Labs account.

Stream Elements*

[real heart]

@tardy yarrow If they're both visible when you click the channel dropdown in the top left, then they're in the same account. If that's the case, you can go to My Overlays, click the duplicate button next to an overlay, and send it to the other channel.

[tardy yarrow]

Hmmm ok. It doesn’t allow me to have multiple channels. I’ll keep trying

[trim trench]

hi anyone here?

[zealous shuttle]

@trim trench Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[austere orchid]

Hello all! I am having a bit of an issue. I had a Group page on Facebook. Set up OBS to it (Never used it). Now setting up Facebook again they made me create a "Gaming Page". Now when I stream It goes to the group. I cant seem to change it in OBS or add the new Gaming page to Stream elements. I also don't know how to delete either account from its home. sorry for the book.

[inland brook]

Settings -> Stream -> change stream key

you can get the new key from the gaming page

and if you are using OBS.Live also do this:

[zealous shuttle]

Streamelements on top of OBS -> Logout -> login

[austere orchid]

@inland brook I believe I tried that. Not sure how it worked out the way it did. I will try again. thanks.

[gilded pasture]

Hi there! New to the discord, just wondering why going live on twitch does not also go live on my Facebook gaming channel. I have connected the accounts properly and have no idea what else to do. If anyone would mind helping me it would be greatly appreciated!! Thanks!

[humble igloo]

Best to contact the support for the tool you are using to multi stream.

[eternal scroll]

I'm not sure of the spot to put it in, but I'm trying to merge my facebook and twitch account on the streamelements website. I 'claimed' my Facebook page on stream elements before I realized the should have opened my twitch page and then went to settings. I'm not sure what I can do to fix it.

[sly aspen]

Recently changed facebook password and now chat box does not work. How can we link stream elements to my Facebook using my new password?

[dire kiln]

Hey all, is there a known issue with goal data on FB Gaming being wrong? I'm at 97 followers on my page but when I set Streamelements to use the "total" number to record followers it's showing only 28

[zealous shuttle]

@sly aspen Streamelements on top of OBS -> Logout -> login

[tardy yarrow]

Hello. I’m having a problem when I am trying to show my “media request” on stream. The sound keep echoing

[tardy yarrow]

Another problem I’m having

I can’t get my live feed to show up on Facebook Live Producer

[cobalt tiger]

been streaming to FB for the past month, no issues. Today while atttempting to start streaming, the "start streaming" button is a light blue, when pressed it doesnt confirm the game like normal and doesnt make me go live

[zealous shuttle]

@cobalt tiger Streamelements on top of OBS -> Logout -> login

[half copper]

hola

[brave shale]

#🇪🇸︱español @half copper

[kindred mango]

Hi
I'm a mixer streamer and as we know it will be closed. I'm migrating to facebook but I tried to link my face account in streamelements to my account that I already used with mixer. All of my platforms are there. For some reason the site created a new profile using the association with facebook and now I can't link it with the account I already had ... I asked to delete the facebook account that was created wrong, but it does not delete. Now I can't put facebook with the others to manage all alerts in one place. Could someone help me to solve this problem? Thank you for any help.

[zealous shuttle]

@kindred mango Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[runic spruce]

hahah; sorry i forgot the command

[kindred mango]

I believe I need to delete the facebook accout created wrong to try fix this problem.

I asked to delete it, but the site don't delete the account.

[runic spruce]

So the delete account is a manual process that needs to be done by staff

Do you want to move your other accounts into the Facebook account. Or delete the FB account entirely?

[kindred mango]

I want delete only the account created by the facebook association. The site create a new account instead to merge with my existing one.

I have the jwt token from account I want delete.

[runic spruce]

Right... but we can move that facebook account into your already existing Mixer account

[kindred mango]

ok, if you can do this, it will be nice too

I have all the keys from both accounts.

[runic spruce]

I'm going to send a note to a staff that is online; I just want to get it straight. You had an Existing Mixer account. then went to add a FB account but that split and created a new one. ... You want the new FB moved into the existing Mixer account. And you have already requested an account closure for the FB account. Is this correct?

thank you for getting the tokens 🙂 that was the next question

[kindred mango]

Correct!

[runic spruce]

alright. i'll send for some backup....

[kindred mango]

thanks 🙂

[runic spruce]

just got word back... and the save move is to wait a day or 2 until the FB account gets closed. Then connect it (once closed) in the connections options of the Mixer account.

[kindred mango]

Ok, I'll wait then.

[runic spruce]

There is a possibility your 'closure' request could be in the system more than once and if merged; then the closure would affect the mixer account too 😦

So it is best to wait and not have any chance of that 🙂

[kindred mango]

Understood.

Thank you @runic spruce for the help. 😉

[runic spruce]

[astral crow]

Hi hello guys, i need help. I did notice that some of my friends that share my stream didn't appear the alert. Anything that I can do?

[brave shale]

Hi hello guys, i need help. I did notice that some of my friends that share my stream didn't appear the alert. Anything that I can do?
@astral crow by shared u mean hosting or raiding ?

[astral crow]

sorry what do u mean by hosting or raiding?

im just casual streamer that use my page to stream game

my friend share the stream, and the share alert did not appear on my stream

not all

but some of them

[brave shale]

sorry i did a mistake here, tought it was twitch channel

[sour arrow]

Hi! I accidentally connected via Facebook and it's not connected to the same StreamElements account as my Twitch/YouTube is. How can I disconnect the Facebook Integration so that I can connect it to the same account all of my Overlays are on? 😦 It says the "Channel is already claimed".

[cursive thorn]

Who do I speak to about SEPay for facebook?

[zealous shuttle]

@cursive thorn Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[wintry hemlock]

Evening all, loooking at moving over to facebook gaming but I've just notice there is no command bot in SE any suggestions for apps that can be used for commands ?

[wintry raft]

guys everytime i try to connect using facebook it wont do anything it will just pop up a log in page then it goes back to home page on obs.live

any help with it guy

guys

[quiet lagoon]

@wintry hemlock FB has their own stuff but beyond that I don't think there's anything close enough to a bot.

[cold flicker]

need help please

[zealous shuttle]

@cold flicker Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[cold flicker]

I'm in my obs now and trying to edit my social media names and it wont change for me. It stays saying streamelements

I've been at this for 7 hrs

[radiant cypress]

I am struggling with displaying Recent Likes/ Follows/ Stars on a Fan Bar. How to I set these up to automatically update?

[zealous shuttle]

@radiant cypress We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e

[cold flicker]

Guys i really need help it's been over an hour since i texted for my issues.. Please help

[cobalt elk]

@cold flicker Could you share a screnshot of what are you trying to edit? (the whole screen)

[cold flicker]

see at the top it wont let me edit those unless i go in and delete each one and and re add text bar then add another text.. Then they all look off or blurry in color when i do

[cobalt elk]

Click on the eye to make it visible, then click on setting and edit the text on it

[cold flicker]

I'm trying to do what your saying. But everything seems so blurry and off. I can't figure it out

[zealous shuttle]

@cold flicker Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[astral crow]

see this

and this

my alert missing that share

im just casual streamer that use my page to stream game
@astral crow .

[cold flicker]

Okay i have setup my overlays and all. Now when i try to sort them in the source box they mess up with all them combining together. When i tried to go stream a game, the game showed up in the game capture box, but my main screen disappeared. whats going on.Please help

[brave shale]

Okay i have setup my overlays and all. Now when i try to sort them in the source box they mess up with all them combining together. When i tried to go stream a game, the game showed up in the game capture box, but my main screen disappeared. whats going on.Please help
@cold flicker can u screenshot and send here please?

[cold flicker]

When I tried to go back and re download it it's all messed up now nothing where I put it or anything is like it was and I saved it before I closed it out in my gallery things

[brave shale]

your main screen is showing in that screenshot

what is missing?

[cold flicker]

If you look that I am on the main screen so anyone that I click on it will stay on whatever this screen is on the very top in the source Box and I don't know why it does that and when I start to play a game when I have my main screen on RI try to rearrange these in the Box they interact together they can of combine into one screen and my game doesn't show up

[brave shale]

u need to separate each source by a scene

u can't use all sources in one scene

[cold flicker]

in order not to see all three at the same time i have to click the eye icon to make it only show one of the sources

[brave shale]

thats is what u want to do

yeah because u are controlling sources

not scenes

u need to create a scene for each stuff u want to make in the stream, like one for gaming one for chatting and one for stream ended

[cold flicker]

Okay so, i know i have this right..

[brave shale]

scenes are boxes of stored sources, if u place all sources in one scene then u got what u have right now, everything shows up at the same time

[cold flicker]

1 senes= main screen
2 senes= starting soon
3 senes=game capture
4senes=thanks for watching
is this correct??

[brave shale]

yes

[cold flicker]

OMG!! Sorry, but i have been at this for 10 hrs..

So i can't have all my senes in the senes box at once, Just one senes at a time

with a source

[brave shale]

yeah u can have multiple sources in one "scene box" if they are mean to be, but not these ones u are using as they are "completed" at all, so i can't have a game overlay source in one scene and the ending overlay source on the same scene as they will overlap eachother

resuming, yeah i think u got it xD

[cold flicker]

can i put game capture in the same source as main screen?

[lethal ingot]

hi there, i want to remove facebook from my streamelements account. how do i do this plaese

[brave shale]

can i put game capture in the same source as main screen?
@cold flicker if your mainscreen has transparency to be able to show the game

then yes

[latent aspen]

Hey guys any way to change my facebook donation link i hate having numbers in it https://streamelements.com/dynastyxl-3378/tip

[cold flicker]

How do i know if it has a transparency ? Is it a on and off or click

[harsh locust]

Hey! having an issue with my OBS Live not showing chat or showing my activity feed for my stream, any solves?

[zealous shuttle]

@harsh locust Streamelements on top of OBS -> Logout -> login

[red badge]

try the above or go to your Docks or StreamElements menu and check the docks you want back

[harsh locust]

got it, thank you!

[honest fox]

hi, i am new with StreamElement.
Is it possible we live stream using our Personal Facebook?
Now i only saw can go Live Stream using Facebook Page.

[hasty quiver]

@latent aspen That's linked to your username I think, setting a Username for your page will set a custom URL for your Facebook gaming page which in turn should change that. Try that

Is there a chatbot available for Facebook Gaming? I've just started but want to set off on the right foot. Currently it's proving hard to find stuff that supports the platform.

[humble igloo]

No, there is no chatbot with facebook and StreamElements.

[hasty quiver]

rip

[austere orchid]

Thanks! That answers the question I was about to ask. Yall are so much help!

[red badge]

No worries

[tropic junco]

so my most recent star sender and follower are not updating live while im streaming, any tips on how to fix this? also haveing trouble sizing up my alertbox widget that i made in streamelements on OBS Live

[wintry hemlock]

Good Evening all, Hope you are all well. I've just completed my second stream on FB Gaming,. I noticed that my follower goal did not update or the name of the latest follower, any ideas why this would be ?

[zealous shuttle]

@wintry hemlock If you are not seeing Likes/Shares on your current stream or page, that might be due to how the privacy settings of the person liking/sharing your stream are set.
If they are set to private we won't be able to see the events.
Specifically for shares, if they share in private groups, we won't be able to see the event.

[wintry hemlock]

I got a follower , but I would have expected the follower goal to show that it had increased. I would have also expected there name to show up in latest followers, regardless of their privact settings as they are in the chat at the time of following ?

[real heart]

No. Their privacy settings will always take precedence. This is how Facebook's API works.

[wintry hemlock]

so their privacy setting override goals setup in SE ?

[real heart]

It's not that it's overriding anything.

It's that Facebook won't even send the info.

[wintry hemlock]

if thats the case then the goal system is kinda useless as it will never be correct,. (sorry just saying not having a go)

[honest fox]

hi, i am new with StreamElement.
Is it possible we live stream using our Personal Facebook?
Now i only saw can go Live Stream using Facebook Page.
@honest fox Anyone can help me?

[sly aspen]

We logged into our stream elements and our overlays were gone. It would also not show our goals. Everything is gone!

[runic spruce]

Did you have a different log in @sly aspen maybe a Twitch or Mixer or Youtube connection?

[red badge]

Try relogging indeed ^

[wet vault]

Hi, I've been looking for a rotating widget so I can display Facebook followers, latest stars and tips /donations but haven't found any. The custom widget in the overlay editor on my Facebook dashboard is actually for twitch, with bits, cheers etc... And also it seems to dissapear after the set time and won't start again
Can anybody point me to a custom Facebook widget please?

[last jungle]

Hello speack spanis

[red badge]

#🇪🇸︱español @last jungle

[serene vigil]

Hi. Can I display the number of live viewers in streamelements?

[fervent pivot]

I have been having an issue with opening ground control and i was wonder can i add more commands to chat using streamelements

[inland brook]

Chat commands? Out bot is not supported on Facebook, due to Facebook not allowing chat bots.

As for ground control, what is the issue?

[cold flicker]

I went last the other day for the first time. It went well and i ended as i was supposed to. Then i go to watch it and I can't find the video. Where would it?

[red badge]

go to settings -> output -> check the recording path @cold flicker

[cold flicker]

Okay let me check real quick.

In my OBS streamelements right

Okay went there and there is nothing in that folder

[red badge]

have you both recorded and streamed?

or did you only click on start stream?

[cold flicker]

I only clicked start streaming

[red badge]

You would have to enable the setting over at General -> Output -> Automatically record when streaming

or also hit the Start recording button

[cold flicker]

Oh okay, I'm so sorry. I'm new and didn't know. I know it makes me look like an idiot and all. But i swear I thought when you hit start streaming it recorded it..lol sorry and thanks

Just changed my setting as instructed thanks a lot... really

[fervent pivot]

Chat commands? Out bot is not supported on Facebook, due to Facebook not allowing chat bots.
@inland brook a month or 2 ago it stopped opening. i have tried everything i could think of like restarting my computer, uninstalling and reinstalling, even tried to open as an admin

[limber trail]

Can i transfer my fb streamelements account info to twitch, you know if i was going to start streaming to twitch instead of fb without losing all of my settings and merch?

[real heart]

Unfortunately there is no way to transfer data between channels.

[wary canyon]

streamelement is only showing Twitch followers in livestream altert widget but It is not showing Facebook followers or Youtube Followers.

Any Idea about this issue?

[real heart]

StreamElements does not support multistreaming.

If you're logged in with Twitch, you will only see Twitch data.

[cerulean pebble]

hi!

i need help!

[zealous shuttle]

@cerulean pebble Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[cerulean pebble]

I don't have bots activated in my streamelements account! 😦 and I don't know how to do it

[red badge]

@cerulean pebble Facebook doesnt have chatbots

[cerulean pebble]

I just wanted to create a draw roulette 😦

[void yoke]

I need help

when I sign in to facebook it doesn't have the page listed that I want to stream on

[brave shale]

when I sign in to facebook it doesn't have the page listed that I want to stream on
@void yoke it don't need to

[void yoke]

Does it have to have it listed if i want to use stream elements tools and chat bot with it?

[quiet lagoon]

@void yoke We d.o not have a chatbot for Facebook

[real heart]

I mean, more accurately, nobody does. Facebook doesn't support bots.

[lime oak]

anyone knows hot to put stars and goal lines for facebook in streamelements?

[zealous shuttle]

@lime oak New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

@lime oak We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e

[wet vault]

Hi, I've been looking for a rotating widget so I can display Facebook followers, latest stars and tips /donations but haven't found any. The custom widget in the overlay editor on my Facebook dashboard is actually for twitch, with bits, cheers etc... And also it seems to dissapear after the set time and won't start again
Can anybody point me to a custom Facebook widget please?
Any clues if this is working correctly or not?

[real heart]

Custom widgets are just that: custom made, usually by the community, for specific platforms.

If you want a rotator for Facebook, you'll need to either find one that is compatible with Facebook, make your own, or have someone make one for you.

[wet vault]

The issue is the streamelements provided widget for facebook contains twitch elements, not facebook

[timid atlas]

im having a similar issue

[inland brook]

Which exact widget are you using?

[wet vault]

Which exact widget are you using?
@inland brook is located in STATIC / CUSTOM - Custom Widget Im on my facebook dashboard. I tried creating a blank overlay to ensure I wasnt mixing things

[inland brook]

@wet vault i'm not able to see any overlay named "static /custom - custom widget" in your account.

[wet vault]

@wet vault i'm not able to see any overlay named "static /custom - custom widget" in your account.
@inland brook the overlay in which I was testing is called 'test rotator'

I was trying to get the facebook stars information before trying to convert it in a rotator, and then I realized it has bits, cheers and other twitch stuff

[inland brook]

Since its a custom widget, I would suggest to ask in #dev-chat honestly.

[wet vault]

Since its a custom widget, I would suggest to ask in #dev-chat honestly.
@inland brook thnks

[vague carbon]

Do any of y’all know if I create a fb event. When I stream through restream will it automatically put on the event?

[real heart]

You'll need to ask Restream.

[warm garden]

Hello i have a general question. I added a browser source in streamlabs. it looks great but how do i edit the socials in the overlay?

[zealous shuttle]

@warm garden We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[warm garden]

Ok thank you 🙂

[last ferry]

Hey Gang! So I accidentally deleted the chat dock on my streamelements obs.. How do I add it back?

[real heart]

StreamElements menu at the top.

[last ferry]

Which menu?

The links above the chat here for facebook or somewhere else?

[real heart]

In OBS.

[last ferry]

oh.. I have file, edit, view, and tools

[real heart]

If you do not have a StreamElements menu at the top of OBS, then you're not using OBS.Live.

[last ferry]

obs 25.0.8 (64 bit)

is what i am showing maybe i need to uninstall and download obs.live?

[real heart]

OBS.Live is a plugin for OBS Studio, not its own software.

[zealous shuttle]

@last ferry OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 25.0.4. You can install OBS here: https://obsproject.com/

[last ferry]

Okay, yes I have this, but it still does not show a menu button?

[real heart]

Again: If you do not see a StreamElements menu at the top of OBS, then OBS.Live is not installed.

[last ferry]

Oh okay.. My b... Shew i feel soo dumb

I thought that was the help engine that lead here

#embarassed

Thank you for the help!

[real heart]

No problem.

[dim mountain]

hey so i have it set up to stream on facebook gaming how so i switch it too twitch?

[zealous shuttle]

@dim mountain Streamelements on top of OBS -> Logout -> login

[dim mountain]

ohhh sh... bet thanks alot

[surreal void]

My activity feed always delay. Only like appear always. How to solve this please help.

[edgy pier]

need help

my activity feed isn't working

[red badge]

On the website or within OBS?

[edgy pier]

Got the fix while browsing this chat

i just need to relogin in obs

haha

[red badge]

Alright o7

[edgy pier]

thanks 🙂

[heady socket]

anyone happen to have the magic fix to have all audio coming from obs live to my headset (astro A50's). when I connect headset to pc the sound is horrible (but I can hear the game) and im unable to use game chat (ps4 pro) people in chat can not hear me. if I have the headset set up on the ps4 I cant hear anything on my stream. any help would be appreciated.

[whole dragon]

hi folks i've got a friend who just started using streamelements to stream on facebook gaming, and he complains that alert boxes only work when emulating, but not when a real event happens, and his dashbaord and activity feed doesn't show the correct number of followers gained. any idea how he can solve this?

[whole dragon]

the problem seems to be that new followers are not being registered. His page has gained 16 followers in the last 2 weeks, but the streamelements dashboard is only showing 5 of them

[pearl ruin]

my mixer and facebook account are linked to one login account. Is there a way to unlink these accounts so i can add it to my primary account? There seems to be no easy way to do this

[zealous shuttle]

@pearl ruin There is no easy way to unlink 2 owner type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security
WARNING: In submitting a closure request you will delete both linked accounts and loose all data from both accounts. This includes overlays, custom commands, timers and past data(tips, subs, etc). You can still relogin with the deleted account, but you are essentially starting fresh.

[pearl ruin]

as far as the username goes, I keep getting an issue where it says my username is invalid. Is this a known issue atm?

this happens when attempting to close the account

is there a way to see why i'm unable to close the account even when entering the correct username?

[violet frost]

Quick question if anyone is around

[broken pilot]

i am having problems logging into facebook it just wont let me, i was logged in yesterday

[manic heart]

Hi

I have problem alert notification not appear on my live

is anybody have same problem?

[inland brook]

@pearl ruin Please send the same details as the closure form requires to our CTO Reem here: [e-mail] - he will close your account.

@violet frost Its best to leave the question

[zealous shuttle]

@manic heart Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[inland brook]

@broken pilot Are you getting an error?

[broken pilot]

@inland brook it wont let me log on , it is glitching - i had it working yesterday and made a new profile and now it wont work

[inland brook]

Right, so i need more information then its not letting you login and its glitching

[broken pilot]

@inland brook can i private msg you

[inland brook]

@broken pilot No you cannot.

[broken pilot]

i dont know much about it, first time using it, and each time i say log in to Facebook it will now allow me to log in just keeps refreshing saying log in

[inland brook]

When trying to login, do you see the URL in the browser changing to something specific or getting an error on top of hte page?

[broken pilot]

i click on Facebook

i sign in here

and i just come back here

[inland brook]

Go to your facebook page

make sure you are an admin

Make sure the page is a gaming one

[broken pilot]

ok will do

[inland brook]

make sure you first use your browser to login to the dashboard

before logging into obs.live

if you cannot login to the dashboard

find this page

and remove the Streamelements connection

and then try and login

[broken pilot]

i am an admin

where do i find the business integrations

[inland brook]

In the page settings

somewhere

[broken pilot]

sorry still looking

@inland brook sorry cant find it

got it

@inland brook

[inland brook]

Then disconnect us and try and login from the website again

[broken pilot]

it worked !!!!!!! thank you @inland brook

[untold lotus]

Hello!! I cant se share alerts in obs or in streamelements. I can see that i got shares on creator studio, And i have marked shares in the alertbox

[zealous shuttle]

@untold lotus If you are not seeing Likes/Shares on your current stream or page, that might be due to how the privacy settings of the person liking/sharing your stream are set.
If they are set to private we won't be able to see the events.
Specifically for shares, if they share in private groups, we won't be able to see the event.

[stone marten]

hi can anyone help me with this?

[zealous shuttle]

@stone marten Streamelements on top of OBS -> Logout -> login

[hallow abyss]

this is a bit of a mix between fb and twitch, but are there any ways of setting up a combined follow goal between all platforms?

[cobalt elk]

@hallow abyss keep your question in 1 channel ;)

[hallow abyss]

had to make sure 😔

[misty nymph]

Hello everyone I am looking for someone that understands PC hardware and what I might be lacking. I am having issues where i stream and it shows my stream health as perfect but then if you look at the stream it shows it stuttering. Only happens on PC games.

[zealous shuttle]

@misty nymph Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[misty nymph]

https://obsproject.com/logs/JRuhHiCQpJhdKvBN

[real heart]

@misty nymph https://obsproject.com/analyzer/?url=https%3A%2F%2Fobsproject.com%2Flogs%2FJRuhHiCQpJhdKvBN
Definitely not perfect.

[misty nymph]

so the issue is the cpu is being overused? @real heart

[marble kiln]

Hello, I am having some issues with setting up the obs.live application. Can anyone help me with it ?

[zealous shuttle]

@marble kiln Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[marble kiln]

Is there anyone online right now ? 🙂

[real heart]

You haven't actually described what you need help with.

[marble kiln]

Sorry, so the problem is with how my application window positioned right now. I can't move it or customize it or put it back how it was default.

[zealous shuttle]

@marble kiln Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org/

[marble kiln]

I want to set it back how it was by default

[real heart]

So you need to click and drag the media request dock to be underneath the chat dock.

And then the activity feed was on the left.

[marble kiln]

I tried to move the preview actually and it doesnt work

[real heart]

You can't move the preview.

You move the docks.

[marble kiln]

oh okay, the preview was pretty big but when I move the chats to the left, the preview becomes tiny

[real heart]

The preview resizes based on how much room it's given.

[marble kiln]

understood

and what is the little text source in the scenes ?

I moved it from its original position so idk if thats gonna be a problem

[real heart]

What do you mean?

[marble kiln]

because when I switched from obs studio to obs.live, that little text scene came up

[real heart]

What "text scene?"

[marble kiln]

on the first source of my screenshot if you look underneath the browser

yeah that thing right there

[real heart]

OBS.Live doesn't automatically add any source to any scene.

[marble kiln]

but it wasn't there before so i got confused

Also, if I click on 1440p, it doesnt change. Why is that ?

[real heart]

Changing the overlay resolution only changes the canvas size. It does not resize or reposition any widgets in the overlay.

[pastel sigil]

need assistance with this

my activity feed was not showing and dashboard aswell when im on live

[zealous shuttle]

@pastel sigil Streamelements on top of OBS -> Logout -> login

[pastel sigil]

and this one aswell .

all done thanks

[zealous shuttle]

@hallow abyss To reset goals:

• from the overlay editor -> session data on top right (monitor symbol) -> goals tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[hallow abyss]

this guy hasn't send 10290 stars this week, just within these last 7 days

is it possible to reset this automatically? i thought that's what this setting does

[inland brook]

@hallow abyss You are using a "list" widget

I would suggest to use another type of widget that actually has this option in it

[hallow abyss]

oh wasn't aware there was a better way around this jerryrig, thank you

[errant kraken]

hello helpdesk.. is it a known issue that when you pin a comment during a live broadcast, it bugs out and it is blocking the chat roll right now..

im using StreamElements with OBS.

tried refreshing the chat..

it is still stuck...

[unique marlin]

Hi 👋🏻

Does anyone know

Why

The recent donated stars doesn’t appear on my overlay ?

[red badge]

@vast meteor we only count from since the bot has joined your channel, so its indeed a different number

are you trying to display this in an overlay?

[vast meteor]

gotcha thats what i figured must be the issue. yes i was trying to have a live total on screen

[red badge]

im seeing myself if this works on facebook as well, if you have one moment

[vast meteor]

ok thanks

[red badge]

you can't actually edit this data, i'm sorry for that

[vast meteor]

yeah ive been fighting with it for days and i finally was like let me try and find help

thanks for your help

[red badge]

no worries and sorry for the inconvenience

[keen plank]

Hi there. I recently started streaming on Facebook Gaming. Unfortunately the streamelements dashboard refuses to show my follower count correctly. Alerts only work when emulated, but not for actual live events. I tried deleting my streamelements account, to reset and start from scratch, but that also seems to be impossible. I enter all the necessary information for account deletion, including the secret token, and when I hit "Confirm" it just takes me back to my dashboard as if nothing happened. Someone please help
[19:25]
Cheers, Kevin

[red badge]

Do you know about:

[zealous shuttle]

If you are not seeing Likes/Shares on your current stream or page, that might be due to how the privacy settings of the person liking/sharing your stream are set.
If they are set to private we won't be able to see the events.
Specifically for shares, if they share in private groups, we won't be able to see the event.

[keen plank]

my friend follow without privacy settings and it doesn´t work to

us obs-live

[red badge]

Did you join the bot to your channel?

oh wait

[keen plank]

there are no bots on FB

[red badge]

yhea i just had a moment of clarity about that

ill ask around for you

[keen plank]

ty

how can i delete my chanel connection from Fb to Streamelemnts is it buggy?

[tiny raft]

ive just tried going live by my webcam audio has a high frequency i cant get off

but*

[zealous shuttle]

@tiny raft For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[clever kayak]

#helpdesk-facebook now this is the problem

[inland brook]

Go to our dashboard and try and login there first

before logging into OBS.Live

[clever kayak]

@inland brook I'm already logged in at the dashboard

[zealous shuttle]

@clever kayak Streamelements on top of OBS -> Logout -> login

[inland brook]

then do this in OBS.Live

[clever kayak]

@inland brook it keeps on loading then after a sec it'll be back at the log in page! 😢

[inland brook]

!obscookies

[zealous shuttle]

If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[inland brook]

try this

but without the last part

[clever kayak]

@inland brook still the same

@inland brook I'm trying to install OBS live again

#helpdesk-facebook hello! I'm still encountering the same problem

[inland brook]

What if you try and login with a different account? say twitch?

[random cloud]

#helpdesk-facebook any tutorial for integration with python?

[inland brook]

Wdym by integration with python?
Also typing out #helpdesk-facebook will not tag anyone....

[full cliff]

Hi- I'm currently logged into my Facebook artist's page account- is there a way to log out of it and log in and switch to my personal Facebook page? Thanks

[random cloud]

@inland brook nevermind, i already done it, now i can control a game with the live chat message on facebook live , i'm making tests

[rigid knot]

Hello, im struggling to activate the chatbot, ive clicked activate on the webpage it loads me into dashboard and doesnt show the panel on the left hand side as ive seen in how to videos.

[inland brook]

Facebook does not allow or support chat bots. In turn we have not developed a bot for Facebook.

[rigid knot]

right, thats obviously why its not working lol thanks for your swift reply 🙂
most how to videos i find focus on twitch, gets confusing seeing people see fantastic looking bits of kit only to realise its not available on the platform i chose lol

[keen plank]

Hi there. I recently started streaming on Facebook Gaming. Unfortunately the streamelements dashboard refuses to show my follower count correctly. Alerts only work when emulated, but not for actual live events. I tried deleting my streamelements account, to reset and start from scratch, but that also seems to be impossible. I enter all the necessary information for account deletion, including the secret token, and when I hit "Confirm" it just takes me back to my dashboard as if nothing happened. Someone please help
[19:25]
Cheers, Kevin

[indigo elk]

Hey guys is there anyway that i can see how many people are watching when i streaming in facebook live

[limpid trench]

Hey guys my prob is that no connect with my acc fb, i cannot login in streamelements. What's wrong? Someone help me please

[zealous shuttle]

@limpid trench Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)

[gleaming crypt]

estou tendo este erro

[limpid trench]

This is the prob, i apply in log in with fb, and I cannt it... Someone help me pls !

[zealous shuttle]

@limpid trench Streamelements on top of OBS -> Logout -> login

[brave shale]

@gleaming crypt #🇵🇹︱português

[pastel vale]

Can anyone here make starting soon on OBS with pay and how much ?

[proud steppe]

check #art-marketplace for artist who can make that

i know @hard hamlet can do it for sure

[pastel vale]

thanks sir.

[halcyon bloom]

Does anyone know how to start timer on "Starting soon" stream overlay?

I put my overlay in OBS but i do not know how to start the timer

[paper kindle]

don't work my overlay

[kindred cedar]

I need Help

[white flax]

Hi @kindred cedar, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[zealous shuttle]

Streamelements on top of OBS -> Logout -> login

[broken pilot]

hi all, does anyone know how to make my stream hear my party chat? im on xbox and using OBS

[red badge]

this might help

[zealous shuttle]

@broken pilot How to exclude audio sources for a stream or recording: https://obsproject.com/forum/resources/8/
Voicemeeter Banana guide: https://obsproject.com/forum/resources/397/

[whole garnet]

anyone had any latency issues streaming to Facebook?

I can't solve this problem

[zinc void]

@whole garnet are you streaming through OBS?

[whole garnet]

Yes, StreamElements OBd

Obs

[zealous shuttle]

@ancient frigate Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[limber trail]

do emojis come out okay in the description if i paste one in there?

[whole garnet]

https://obsproject.com/logs/53IJh545kmXO52Ts

[proud steppe]

https://obsproject.com/analyzer/?url=https%3A%2F%2Fobsproject.com%2Flogs%2F53IJh545kmXO52Ts

there is a lot going on there

[whole garnet]

https://obsproject.com/logs/Fcqla_WX4_38TK5b

can wrong aspect ratio cause latency ?

[proud steppe]

no idea but i do know that the bitrate of 4000 is way to low for that high resolution

1920x1080 at 30 fps is 6000kb and 1920x1080 at 60fps is around 12000kb

and you have it set at 2560x1080

[whole garnet]

I decreased to 4000 because I thought that was what was causing latency

Can facebook support 12000 kb?

[cloud bramble]

hey guys i have a question how can i get my own playlist of music to play in my stream

[proud steppe]

Can facebook support 12000 kb?
@whole garnet probably not

[modern oyster]

Hey guys, question, why can't I show the total amount of followers that my page has using the Total Followers Label, it shows 9 instead of the actual amount? Same with follow goal too...

[fervent pivot]

I need help i was using obs.live and i had a stream delay of 165 seconds is there anyway to fix this

[viscid crypt]

how to update my stream title and discription?

[round tiger]

Hello guys i have a frnd who successfully tipped me in streamelemets but in my dashboard it doesn't appear or in my paypal account that someone tipping me can u help me about this guys thanks

[simple shard]

Hey guys is there a way to remove de-authorize stream elements from facebook? let me explain. I normally log in to SE with my Twitch account. I am moving to facebook and accidently logged into SE with Facebook. I couldn't find my overlays and realized I was on the wrong account so logged back into my main SE account using twitch and tried to add Facebook, so I can duplicate my overlays. However it says "Channel Already Claimed" and won't let me add Facebook to my SE account. I have tried all sorts of logging in and out of stuff and tried managing apps but can't figure out how to link my FB to my main SE account as apparently SE says I have another account now. P.S. I can log into facebook and under linked business apps see Stream Elements. I can remove it and get the option add it again, but it still says that Channel is Already claimed. Which makes me think SE has an account created for me? I am scared to log into SE under my facebook account and close it, because I don't know if I will be able to link it to my main. Sorry this was long

[zealous shuttle]

@simple shard Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[thorny magnet]

How do I know what bitrate to put in.

[brave shale]

How do I know what bitrate to put in.
@thorny magnet https://stream.twitch.tv/encoding/ usually follow those

[latent aspen]

hey guys n gals is there an issue with the fb-page authorize? when i click it and just loads a blank page

doesnt work on chrome nor edge

works on android tho

[zealous shuttle]

@latent aspen Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)

[alpine ruin]

My likes, follows, and shares, notification are not working on Facebook Gaming. How do I troubleshoot this?

[green fjord]

Hey guys, I'm having a dilemma with the Social Media Rotator Widget animations. For some reason, the animation setting that're being inputted into the widget aren't being activated. Any thoughts?

[ornate condor]

need some help with my alerts is someone can dm me

[zealous shuttle]

@ornate condor Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[high tinsel]

I created a separate account for my facebook by accident. Clicking on close account is not actually removing the account? is there a wait period or is it done manually

[real heart]

@high tinsel It's done manually and you shouldn't have done that if you just wanted to merge things.

[high tinsel]

hey @real heart sorry i didnt see a merge button in there

[real heart]

There isn't. You talk to us.

But now I can't guarantee the safety of anything if I merge them now.

[high tinsel]

ah dam, how long is the manual process usually

[real heart]

Depends on workload.

[high tinsel]

okay, do i get an email at the registered account once processed so i know its done?

[real heart]

You do not.

[high tinsel]

would you recommend i try adding to my main account at a later time/interval to check

[real heart]

Yes.

[high tinsel]

oright then, thats easy enough 🙂

[noble lotus]

So i accidentally clicked the do not show again button on the bottom of stream details page, and i dont know how to get the menu back to turn it on again

[rocky kelp]

Hi, anyone knows how to activate chatbot?

[humble igloo]

There is no chatbot with facebook.

[rocky kelp]

Okay 😦 Thanks. 🙂

[steel hearth]

Why does my stream lag when i stream to facebook

Please help me

[zealous shuttle]

@steel hearth Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[steel hearth]

Oath. Will do thanks!!

[quick dawn]

hi, i want merge my account from my streamelement account how i can do it?

[zealous shuttle]

@quick dawn Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[quick dawn]

ok but i loggin with wrong account i cant remove this?

[runic spruce]

Do you have multiple Facebook accounts?

[quick dawn]

yes

i want logout and login with correct account

[runic spruce]

when you go to https://streamelements.com/dashboard/account/channels
can you see add facebook channel ?

[quick dawn]

yes but send me this message CHANNEL IS ALREADY CLAIMED

[zealous shuttle]

@quick dawn Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)

[runic spruce]

then can you log into that other channel?

[quick dawn]

individually if I can but I can't combine it with my twitch account

[runic spruce]

right. so what we need to do is "merge" those accounts

[zealous shuttle]

@quick dawn Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[quick dawn]

yes, but how i can do it? I need to log out with the old account and log in with the new account, but it doesn't give me the option to log out

[runic spruce]

https://streamelements.com/logout

but. hold on a minute.

[quick dawn]

ok

[runic spruce]

you have to log into the main account. and copy that JWT token. save it in notepad and remember that is is your MAIN.

[quick dawn]

okj

[runic spruce]

then log out with that link; log into that other FB account get the JWT token... same thing; save it

[quick dawn]

ok

[runic spruce]

when you have both tokens; i can request a staff member to do the merge and move the FB one with the others

that's it 🙂 just don't share the JWT tokens with anyone that doesn't have a red name here.

[zealous shuttle]

You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[quick dawn]

oh thank you so much 😄

[high tinsel]

U did what i did

The process is too easy to mess up

Dont do it b4 u start streaming lol

I chose to delete the account but thats also a manual process by backend

Im sure its all due to keeping accounts safe and what not

[rough nova]

Hi there. Can you please explain how to set up the "followers" in the data section? I had 94 followers yesterday, 100 today, and it isn't updating. So I think I am not setting the data up correctly.

[void yoke]

hello guys can any one help me

i am done editing my overlay for facebook and added all the sources needed and alerts within the stream elements on my streamlabs

i need to know if its enoughh and the alerts will show as i sat up on stream elements or should i do something more

please someone help me i didnt go live today bc of this thing

[zealous shuttle]

@void yoke To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

@void yoke We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[void yoke]

didnt help me to be honest since i am already used to using stream labs

[spare lotus]

Does anyone know how i can change my Activity Feed and Chat in OBS.Live from Twitch to Facebook? Is it possible?

[zealous shuttle]

@spare lotus Streamelements on top of OBS -> Logout -> login

[rough nova]

Hi there. Can you please explain how to set up the "followers" in the data section? I had 94 followers yesterday, 100 today, and it isn't updating. So I think I am not setting the data up correctly.
@zealous shuttle please don't forget my question

[fallen prawn]

Hey guys, just downloaded the program, clicked stream on Facebook now I can’t figure out how to stream on twitch. I changed it in the settings but it still forces me to use Facebook.

[zealous shuttle]

@fallen prawn Streamelements on top of OBS -> Logout -> login

[rough nova]

<@&382267076632379392> can I get some help setting up the follower goal bar in stream elements? I have the layout done, but I really think I'm doing something wrong in the data section... cuz its not updating to my actual number of followers

I've already asked twice today, but have had no response.

[zealous shuttle]

@rough nova To reset goals:

• from the overlay editor -> session data on top right (monitor symbol) -> goals tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[rough nova]

@zealous shuttle Not quite what I'm looking for. Because mine isn't moving at all.

[zealous shuttle]

@rough nova If you are not seeing Likes/Shares on your current stream or page, that might be due to how the privacy settings of the person liking/sharing your stream are set.
If they are set to private we won't be able to see the events.
Specifically for shares, if they share in private groups, we won't be able to see the event.

[rough nova]

Nope. still not it.

Its not individual videos, its follower counts. So, getting the proper data to know exactly how many followers my page has.

[chilly sinew]

hello, is there a fourm on here were i might be able to find the answer to my question?

[runic spruce]

this is the "forum" @chilly sinew . what is your question?

[chilly sinew]

i am using stream elments, and when some 1 shares my stream i dont get the notification

[pastel vale]

Can some know how to check viewers on my OBS

live viewers widget

[humble igloo]

Not possible with facebook afaik.

[pastel vale]

i see

u cant see ur facebook live viewers on OBS

not applicable on facebook gaming?

[humble igloo]

correct.

[pastel vale]

sad life.

because if im using OBS + Games my CPU usage is 100% if i open browser to check my viewers on my 2nd monitor. its not moving cause of usage 100%

More overlays more eating usage on pc

[thick whale]

Hey guys, sorry if this has been asked, but i can't so far find an answer; My facebook page when I try to connect it to Stream Elements, Stream Elements says "channel already claimed". How do I connect my Facebook with my Stream Elements account so that I can use overlays associated with my Facebook Livestreams?

[zealous shuttle]

@thick whale Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[languid lake]

hello, so some of the people that share the post arent getting the pop up for sharing the stream but they get my alert for liking the stream. Also there are some people whom were getting the share alert before and are not anymore.

how do i fix that

[zealous shuttle]

@languid lake If you are not seeing Likes/Shares on your current stream or page, that might be due to how the privacy settings of the person liking/sharing your stream are set.
If they are set to private we won't be able to see the events.
Specifically for shares, if they share in private groups, we won't be able to see the event.

[languid lake]

I have tried asking if it is their privacy settings and they have not changed them since viewing. They use to be able to get the share alerts before but are not getting them anymore.

[brave shale]

I have tried asking if it is their privacy settings and they have not changed them since viewing. They use to be able to get the share alerts before but are not getting them anymore.
@languid lake they need to be public, it comes by private by default btw

[languid lake]

Sorry, I see what you mean but I these viewers were able to get the alert by share earlier. But then recently like yesterday’s stream it wasn’t showing up.

[brave shale]

well that didn't show us nothin at all, just check if they are public if they aren't then thats the problem

[main ice]

I have accidentally created two streamelements accounts that I need to merge. One account is linked to my twitch/youtube and the other is linked to facebook and I want to merge them so all three are in the same place, any help?

[zealous shuttle]

@main ice Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[agile girder]

Why I can't see the lunch button on Google Chrome?

[red badge]

idk it might be taking lunch

jk, try this and see if it works then

[zealous shuttle]

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)

[karmic sky]

hello! i cant seem to interact with facebook live comments. I can see them but i cant reply or react

[paper zodiac]

I have the same issue...I click like on the comment but it doesnt react and I cannot reply to a comment, I have to start a new message thread...anyone know a fix...please send help

[sharp jasper]

Hey everyone, is there anyway to fix the text over image button? I'm working to setup a custom alert but the text won't show up on top of the animation using the text over image button

[humble igloo]

Check the margins in the advanced text settings.

[sharp jasper]

Awesome thank you. Looks like default was -50 showing off screen

[paper zodiac]

Has no one else run into the issue of not being able to interact with peoples comments in your feed?

[viscid crypt]

viewers count overlay?

[thorny magnet]

is there away i can see alerts while streaming on one pc

[crisp mulch]

HEY! i accidentally connected to facebook but i wanted to use overlays and alerts from my twitch login, when i tried to connect through my twitch login it said "account is claimed". so i logged back into my FB account, went through the deletion process, but it didnt delete and did the same thing. went through this process at least 5 times, anyone have a solid piece of advice on how to fix this?

[frail path]

how do i make the alert sound louder in my headphones? itrs very low...i dont recall touching any settings

[viscid crypt]

Goal Progress?

anyone know how to add progress bar ?

[zealous shuttle]

@crisp mulch Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[brave shale]

@frail path u can change alerts volume in its config in SE editor or u could volume up in the obs mixer of its source

[frail path]

@frail path u can change alerts volume in its config in SE editor or u could volume up in the obs mixer of its source
@brave shale i dont see that in the editor

and when the alert hits on obs, its showing the audio come through under browser audio

[brave shale]

@frail path

and when the alert hits on obs, its showing the audio come through under browser audio
@frail path exacly u can volume up the browser source audio in mixer

[frail path]

ah i see one sec

ty looking into it now

so i need to have a browser source though in order to get the audio to sound on my end

[brave shale]

your browser source needs to be setted to monitor only in advanced audio preferences

also the browser source settings need to be marked as redirect audio to obs mixer etc etc

thus u will have available the source audio in the obs mixer

[frail path]

yea

im using elgato wave 3 mic and the wave link software to control the sounds

huge headache

regretting it completely

[feral moat]

Can anyone help me with my alerts? it doesnt work im using obs studio. I tried slobs alerts it was working fine but yesterday it didnt work so i decided to go to streamelements on the activity list it show that people like and share my stream but it doesnt do the animation on my alert box not even a sound or music, I have already layered my alert box on top

I also check if its muted or paused and its not

[frail path]

thus u will have available the source audio in the obs mixer
@brave shale ok testing it worked, going to go live and test.

thank you

[zealous shuttle]

@feral moat OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

[crisp mulch]

@zealous shuttle how do I get in contact with a staff member to merge my accounts?

[frail path]

thus u will have available the source audio in the obs mixer
@brave shale still having issue...

i cant hear the alert, but stream side can

i went into properties, and checked control audio via obs for the alert overlay source

and now the sound is heard on the stream, but i cant hear it in my headset or control it on this wave link software, which is the elgato software

[thorny magnet]

is there away i can see alerts while streaming on one pc

[frail path]

@frail path u can change alerts volume in its config in SE editor or u could volume up in the obs mixer of its source
@brave shale ok i think i fig it out...

in alerts overlay source, i check the control audio via obs box

that adds it to audio mixer

i click the gear icon for alerts overlay and set alerts overlay line, under audio monitoring, to monitor and output

and now i can hear the test activity in my headset and the sound is on the stream

im hoping this is correct...seems to be the only way to get this to work.

[void yoke]

Hi i'm having an issue where my Follow goal bar is not directly representing my followers, in fact, it's way off. Any ideas? Thanks

[feral moat]

Thank you so much! My alerts are now working

[carmine grail]

Hi i'm having an issue where my Follow goal bar is not directly representing my followers, in fact, it's way off. Any ideas? Thanks
@void yoke SE Followers goal widget counts only the Followers. But on Facebook the count includes your Followers and also the people who Like your page. So this difference between SE number and your FB numbers will always be there.

[void yoke]

Well Thats frustrating, cheers for the reply!

[carmine grail]

👍

is there away i can see alerts while streaming on one pc
@thorny magnet If you're using a second monitor, you can see it directly on the OBS window, and on the activities list. If you're on only 1 monitor, then you can't.

[void yoke]

I see i can edit the number of followers for that session but not in toal

[void yoke]

Can i decrease the width of the events list widget? seems i can only shrink the entire window

[void yoke]

Figured it out 🙂

[ornate tendon]

hi! i would like to ask. im running a dual pc stream setup with NDI and i would like to see the chat on my gaming pc instead of streaming pc. is that possible?

[brave shale]

@ornate tendon https://github.com/danieloneill/TwitchOverlay

[lusty hazel]

hi ... my friend has this issue... the tip link is not working at all... no one can access it... he just linked his paypal account and did all the settings but still the tip link is not accessable ... any ideas guys?

[paper zodiac]

Has anyone else run into issue with not being able to interact with comments in their stream? I click like on the comment but it doesnt react and I cannot reply to a comment, I have to start a new message thread...anyone know a fix...please send help

[crisp mulch]

Can someone point me in the direction to who i contact to help me merge my twitch and Facebook logins?! Please help.