#helpdesk-selive
1 messages · Page 180 of 1
@eternal basalt that doesn't look like an issue with obs.live? (i already replied to you on #helpdesk-facebook
Hi All........ I'm not sure whats happened but my chat has stopped working in OBS. Any ideas or suggestions? Im using OBS.Live.
@charred isle StreamElements menu, on top of OBS > Logout > Login
I would like to stream at 720, and record at 1080......what's the best way to do this. Thank you
And just like that the world was great again...... Thanks SE.Support 🙂
anyone know how to get a better stream elements dock on OBS, my source link only shows currency leaderboard instead of other things like top cheers/subs
Hi there, I wanted to ask if someone had ever had an issue with StreamElements slowing down your pc to the point you can't even move the window around?
After rebooting the PC the issue continues to happen.
anyone know if lioran board works with OBS.Live?
@silver pumice Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
@silver pumice what's going on?
Bot responses, lol.
I read what your wrote, delete it and try a new source. Check the source and reference. I know sometimes OBS is lacking, but I ALWAYS have to delete and bring in a new source. Mostly for me it's the video source.
Hmm..ill see if that works but i doubt it. And mr robot that was not correct response yer terminated.
Yah you don't have much there as I had a look at your snip. One scene, one source. Yah, bot, you are terminated! * Arnold Voice*
Hey there, having an issue with my OBS.LIVE consistently at about 2 hours and 4 minutes into my stream, OBS "disconnects" and the stream is no longer live and it never goes back live, until I click start streaming again any ideas why and how to fix?
@winged nest Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
https://obsproject.com/logs/weKmFOxu2S5Y3FWl Here is the most recent log.
@winged nest https://obsproject.com/tools/analyzer?log_url=https%3A%2F%2Fobsproject.com%2Flogs%2FweKmFOxu2S5Y3FWl
OBS (Open Broadcaster Software) is free and open source software for video recording and live streaming. Stream to Twitch, YouTube and many other providers or record your own videos with high quality H264 / AAC encoding.
Fix those things
The warnings?
Yes
I don't believe either of those things should cause a crash of my stream... Especially not at the exact same time of being live on multiple streams on multiple days? It seems to be a bigger issue with OBS or the OBS Live plugin instead. I will go ahead and change those settings but I do not expect that will fix my issue
I doubt it’s the obs.live plug-in as more than yourself would be crashing at the exact same time every stream. As you can see from this channel there aren’t that many people whose streams are crashing like yours
Did you set any hot keys in obs that are designed to end your stream?
No, it's not like I "end" the stream either, I still have an "end stream" button and on my end it seems the stream is still live except that my bitrate drops to 0 and I get a "disconnected" notification from OBS
I assumed the same as well, however if I click "stop streaming" and "start streaming" immediately after then it connects immediately and the stream goes live again. Also all other things I am connected to work perfectly as if there is no network interruption, I also log all network activity in my internal network and none of the traffic is dying or being lost it seems to specifically be just my stream that "disconnects" on the network. But on my end that traffic just stops coming from my PC it isn't like it is unable to reach out to twitch and such it just stops being sent at all instead
Are you specifying a twitch server in your obs stream settings
yes, US Central: Dallas, TX as it is the closest to me
Set it to auto
Just because it’s the closest doesn’t mean it’s the best
That’s probably your issue
interesting, I will try that thank you very much for your help

I don't know where to post this question, so I guess this is the best place for it
I have finally received my first Tip a few minutes ago, off-stream. It was from a friend. The thing is, I was waiting for it to update on my Dashboard to see if it went through, and unfortunately, it didn't. I checked my Tipping Settings only to notice that the PayPal email I set there was not the PayPal email I use. In fact, it was my other email. I realize my mistake was that. But my question is,
Did the tip go to an actual, unregistered PayPal account? (I know it's unregistered, since it's my email, after all)
And is there a way to maybe fix that? Or is the tip gone to the void? 😫 Thanks in advance.
@fierce hemlock if a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money
@timber karma I don’t see your issue listed so idk what you’re referring to
Hey, I am using Streamelements Obs.live to stream in youtube. I have a problem with the Chat & Activity Feed - Which were not working even after i start the stream. Help me @full thunder
I sent it yesterday night i guess
@timber karma StreamElements menu, on top of OBS > Logout > Login
Thanks for the response!
So is it safe to assume that the transaction will bounce off, since it's not a valid account? I'd hate for my friend to lose their money for my mistake 😅 Thank you though
If it’s valid it will process. PayPal usually holds funds for 24-48 hours
Hi! I'm new to streaming and i can't seem to figure out why my OBS doesn't allow me to change my Video Bitrate under the Output mode > Advanced
Its still not working ? Any other way?
@gentle basin Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
@timber karma what platform are you streaming to?
Youtube
Have you added the bot to your channel?
Yes and its moderating!
Idk
What do you mean?
I don’t stream to YouTube
Hmm thx then
Asking internally
@timber karma StreamElements menu, on top of OBS > Logout > Login
Please try what the bot is suggesting
@timber karma StreamElements menu, on top of OBS > Logout > Login
Done it already and its not working
Can you elaborate on whats not working with the chat and activity feed?
a bit more info would help
Yeah, even after starting the stream the chat box says "Waiting for the Stream to go live" and it stays the same.
Activity feed not working at all
I see that you have 2 YT accounts linked in your discord profile
Yes
are you sure you are logged into the correct one and have the correct stream key set in OBS?
I'm 99% sure you are not.
Unless
you are doing a private stream
those will never activate the chat dock
and also this:
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
I have checked more than twice, I am streaming in the same channel and its public
Yeah i know this. Leave the activity feed ahead, then what about the chat box?
Start a stream now and let me know that its started
I can screen share and explain if you want sir!
don't link to it at all
Okay Sure
I just restarted it after logging in and out and its working now!
Thank you so much for your assistance and your patience
im trying to stream ray tracing minecraft, but its choppy
can anyone help?
attached is my log for a short clip
@lament cairn Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
How can I stream just using obs without opening facebook?
@unreal comet New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.
New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
I'm not new been using streamelements for a month now
ok, so can you elaboarte on what you mean "without opening facebook"?
I'm sorry if my grammar is bad
You know when you press "Start Streaming" there should be prompt to pop up
I pressed "Do not show again" how do I bring that back?
I dont want to open my google chrome anymore
Yes. Do I just press that?
yes
Thank youuu
My subscriber goal wont update on my overlays. I've already reset session in widget data, but nothing seems to be changing as far as the tracker on the over is concerned. Can't find anything that helps by using an internet search.
@steady garden To reset goals:
- from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
- from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal
Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.
Thank you
i have just did a test stream with my twitch channel and upon viewing the stream recording on my account it did not fully capture the entire stream and it was cut off short and i want to know why did it automatically get cut off but the stream was still functioning in the streamelements obs live
@silver pumice Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
https://obsproject.com/tools/analyzer?log_url=https%3A%2F%2Fobsproject.com%2Flogs%2FsnMzSxUDsfvf-1Eq
OBS (Open Broadcaster Software) is free and open source software for video recording and live streaming. Stream to Twitch, YouTube and many other providers or record your own videos with high quality H264 / AAC encoding.
Is there a way to see my twitch extensions in obs.live
did obs update to the new audio tracks yet ?
@outer willow which twitch extensions? the ones under your channel? If yes, no.
@prime vector if you mean 26.1 - no
ah rip cant wait for it
hi there, may i know why is my chats did not appear in the overlay?
i've linked streamelements with my facebook page
Are you referring to the chat widget for the overlay? if yes, that is current bugged and the devs are aware of it
no ETA on when its going to be fixed
yes. i mean the widget. oh okay then.. hopefully they will fix it asap. it's affecting my streams. 😫
@full thunder I purchased few overlays from Nerd od Die.
Shall I import them as bowser sources or as media sources. What is better in terms of cpu performance?
There is a one click setup for StreamElements in their files
Browser source all the way
@wary dew thanks. I read is NorD overalys and alerts are super simple so import in Streamelements. I won't bother them adding them natively as sources in obs.live then. Quality and cpu performance won't be affected if I import them as sources correct?
is there a way i can share my overlays for someone else to use?
but so they can install it on their own se overlays and edit
like nerd or die do
I did a quick search and couldn't find the answer to the question I have. Q: My follower goal widget is not showing the correct amount of followers I have. The total followers showing in the data tab in the overlay editor is incorrect. Is there a way to have it pull from FB again?
How to I accept permissions on the twitch tips panel?
New to streaming - I have a MacBook Pro- Can I use StreamElements without having a Obs.Live?
@dusk wagon yeah and if you look up into #announcements we have a mac beta program going on right now you can enter into to try out (currently there is a wait)
Do you have Alertbox in every Overlay you create?
Shall I instead have only one in a scene and import that in the sources
?
is there a quick key that will open the panel things i closed (the things that let you change your stream title and see chat)
https://cdn.discordapp.com/attachments/485869331574554634/786284405227913256/unknown.png
How do i change the spacing between these texts?
i been having an issue for the past month where when i load up the obs live program it crashes my internet browsers was hoping someone could help figure out why it is when i open obs that my internet browsers and overall connection to the internet seems to take a big shit?
my overlays editor is not working at all, i have already disabled hardware acceleration, tested it on other browsers and nothing works, it won't open, only if you leave the overlays blank
I can open the editor
but only if an overlay is empty
if I put something in it like text or alerts
it doesn't open anymore
How to use second text tab?
@tacit depot The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
^^ thanks
Hello. I lost Audio Input Capture. Not sure how or why it happened. Any Ideas?
nvm, sorry, wrong channel
Hello again mr robot thats terminated any resolution for my last message from last night ill be waiting. Posted your request ding dong hello?!?!
Is there any way to fix my activity feed every time someone follows the feed doesn't show it or it doesn't get shown on the alerts
@spark basin Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
59719ed79333b56a4f57536b
I'll request a webhook resub for your account, might take a bit. Once it's done new events should show up when they happen. Missed events will not show up
ok
Another issue to address is the audio as when streaming via capture card i dont get no audio and or sound it streams the picture layout and shows camera but no sounds and thats very bad. Any fix
Mr terminated roboto
@silver pumice If you are having issues with Elgato hardware or software, we recommend reaching out to their support here: https://e.lga.to/help
Is the update ok to download now?
As long as it's not 26.1 it's okay
can i get support here on obs stream element dock not showing all the tabs i want?
Mr roboto the capture card i have is not el gato. https://www.amazon.com/RYNX-Video-Capture-Cards-HDMI/dp/B08DXSMRKZ
@silver pumice Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
I cant seem to get like store items or chat stats, i only have points on stream elements dock, and i for sure have other tabs configured and unlocked.
how do i download my themes from stream elements to streamlabs obs
@manic umbra To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
is there a way to merge streamelements overlays into one overlay?
Not whole overlays with a button, but you can edit an existing overlay, select a widget or widgets, and use the duplicate button to duplicate them to other overlays.
Slightly more tedious than what you were hoping for but it gets the job done.
ok thank you
hey, my game capture isnt working with cyberpunk but it's working with other games. what do I do?
I didn't try it myself yet, but try windows capture
I tried window capture and it isn't working 😦
@ivory glen Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
I just got StreamElements, but I have all of my alerts set up through Streamlabs. is there an easy way to import those to StreamElements?
I think I found it
yep, did the import option at the top 
how can i disable the sound of my friends on my stream?
@sweet oasis Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
I cant figure out how to get my overlay to go from the website to the desktop application
How do I access my stream info? Right now, the only way to update my stream information is by going through twitch.
@sullen lava To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
So here's something that's frustrating me currently. I've spent a few hours making my overlays for OBS look great, utiliizing browser sources from OBS. Trouble is, I have multiple browser sources per scene, and the last stream ran very poorly. My CPU/bandwidth can't handle it. So I'm trying to streamline the overlays into one single browser source PER OBS scene. But I can't seem to "scale" some of my layers within streamelements. Meaning I can make the window smaller, but the element inside it remains the same size. Can anyone enlighten me on how to "scale" the element within streamlabs overlay manager?
Anyone know how to fix this? I'm trying to get the one on the left to say follower but its like stuck behind the white background
anyone have any insight?
@hot garden OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png
I have that enabled, but not what my question is
I want to know when using the streamelements overlay editor in a web browser, how to "scale" an element within a layer
BTW, why would i want to disable Brower source hardware acceleration?
Because it can use a lot of CPU depending on your machine.
Depends on your machine. Worth testing though.
ok i will try it during next stream. but any insight on how to scale a widget/layer within the web browser overlay editor?
By dragging the corner, usually.
since i can't edit streamelements sources in obslive
that's whay I thought. But it only affects the actual canvas size, and doesn't change the size of the element within the canvas, if that makes sense.
What widget are you trying to resize?
its a sub goal tracker.
but even if i resize, lets say, holiday decorations that come standard in stream elements. Dragging the corner changes the size of the canvas but not the element in the canvas
so the element can't be manipulated?
That particular one, no, not in the typical sense. You would need to edit the code.
i see. A bigger project than I intended.
I'm not sure how people use multiple stream elements browser sources then per scene. Doesn't it overload the system?
I have 4 browser sources. I bounce from 60fps to 17 fps.
when streaming in obs i mean
Depends on what is being used in those browser sources, whether you should or shouldn't have hardware acceleration enabled, a number of factors.
Your hardware, of course.
Makes sense. So maybe I'll disable that setting in advanced menu and try it then?
Worth a shot.
ok i'll try that. Thank you.
for some reason my stream title box has disappeared and i cant seem to get it back
xan anyone help me please
View>Docks, only while logged in at Settings>Stream.
i cant find it under docks
it was fine till i relaunched it and then it was just gone
@fluid zinc Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
thanks
I need help bad my StreamElements OBS software after the last update installed and now I cannot go LIVE. it keep saying an ipbind and when I go to the issue area it will not allow me to change anything HELP, Help!!!!!!
[10:30 PM]
Oh and the chat help messenger could not solve my problem!
I did solve it I was looking for StreamElements help and this room says at the top that it is specifically for StreamElements so I wanted to post the issue and the resolve to figure out what is wrong with the software so the correct people could find out about the problem. This is what I wrote in the wrong room but I want to make sure I tell the right people about this issue so it can get fixed
@ocean pollen Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
Hello ! May I ask if is it normal that obs.live cpu usage is about 40% on my Intel Core i5-9600K ?
how much RAM?
In trying to fix my SE on OBS I just keep getting the run around on where I need to be to get a problem solved with my SE on my OBS software
it id not an obs.live issue it is a SE issue
I cannot find where I can ask a SE person about a SE problem I want to bring to there attention. Please Help?
I give up thomasfry@ckcustom.com
hey im having a problem when Im playing cyberpunk. The game runs fine but when I look on stream, it looks like its stuttering and I have no clue why.
@marble bison Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
you sent me over to that link i posted a message and the response was not good in fixing this problem. again you're terminated mr roboto
We are not able to help you with a capture card issue.
As OBS.Live is just a plugin for OBS Studio
meaning either contact the capture card support
or ask in the OBS studio if someone can help
Hey when i put my copy my URL into my browser source, it won't show up visibly, but I can hear it, I have the layers set up properly, I just can't get it to show up
@unique surge The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
Just wanted to let you @kindred fox , I streamed CP 2077 tonight and had zero crashes so thank you so much for you help Monday night.
Have a good night/day/afternoon folks!
I keep getting switched from twitch to stream on to youtube can anyone help?
\
@brazen birch StreamElements menu, on top of OBS > Logout > Login
Thanks
@shy mountain that totally sucks that nobody here knows how to apply sound when streaming via using video capture cards hdmi to usb such as the one i provided the link of the one i have. And im unable to locate the support for this device so im pretty much left to stream without audio
Linking us the card, may not prove useful at all, as me personally i use an elgato capture card.
Like I said, your best bet is to ask in the OBS discord
i use 4K60 Pro mk1, that one only uses HDMI, but the USB ones i think also support 3.5mm as input
@silver pumice go to your video capture device's properties in the OBS sources, scroll down, and at the bottom, you might need to check "Use custom audio device" and select the audio device it is supposed to use
I have set up a friends league overlay from SE. But each overlay is on a Source. So Intermission, In game starting soon etc. But the In game and intermission have to keep getting switched cos the launcher and in game have different overlays. Is there a way for SL to do this automatically or can SLOBS.Live do it
I mean OBS.live sorrry lol
OBS.Live is a plugin for OBS Studio so what you are looking for is an OBS thing and there is one. Let me find the video
How to use OBS Studio's Automatic Scene Switcher feature to swap scenes in OBS when a game or application launches automatically! 👇🏻Timestamps & Links👇🏻
⏩ Timestamps, click to skip ahead!
0. Introduction 0:00
- Client and Game 1:39
- OBS Scene Setup 2:27
- Automatic Scene Switcher 4:57
- Multiple Scenes Caveat 5:42
- Testing 6:42
- Tips a...
Does he need the obs live from SE to work
Not really, but we recommend it when using our overlays
Okay, He currently using SL
He at work rn so i have to wait for him to come home 😄
I'm his SE mod XD
hey i cant download the obs websocket plug in to obs.live
my donations labels are showing some made up false donation. I contacted Own3d.Pro and they said I have to "enable stream labels from Stream Elements in OBS"... how do I Do that
How do I add alerts
@fallen hedge New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.
New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
Hi 😄 I have problems with my temp and mods
help please :c
they not appear on my live chat :c
Chat not showing up in OBS, I have the dock open but chat does not appear nor will it allow me to chat in that dock.
@high sonnet Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org
@high sonnet StreamElements menu, on top of OBS > Logout > Login
okay awesome thanks.
My bitrate is dropping to almost 300 when I have it set to 6000
@sage copper Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
Hello, last night my activity feed in OBS switched from Facebook to Twitch, and now i'm not sure how to get it back to Facebook. At the time i was streaming to restream.io, so i'm not even sure why it switched
@wooden spade StreamElements menu, on top of OBS > Logout > Login
Awesome! THANK YOU! ❤️
Get an ethernet connection if possible.
Sorry one more thing. When editing my sub alert animation on any of the overlays it does not do so. Any idea. This is on the streamelements overlay editor btw.
Edit your variations, not just the main alert.
Tried that.
All it gives me is the shark dancing animation. And I literally NEVER had that animation.
Disable custom CSS.
perfection thank you.
Ended stream and connected a Ethernet cable but still dropping to about 3000 bitrate
@sage copper Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
I just got a new PC and I'm trying to transfer my scene over, is there a way to do it apart from the cloud backup? Because the cloud backup won't load for me for some reason.
If I reinstall streamelements obs will I lose my scenes?
Hey I asked this in the twitch channel on accident, this maybe the more relevant place. I play gams at 1440p, is it possible to use a StreamElements overlay at 1440p? I set the browser source to 2560x1440 but it doesn't seem to effect it at all?
nevermind, figured it out
if i want to move to twitch from Facebook will my overlays alerts work for twitch too?
So I am running Stream Elements OBS, and I have overlays set up, but how do i put the overlays into the OBS
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
@lusty egret no
Can you export element from one overlay into another?
Yes. Select the widget and use the duplicate button in the top left.
oh wow thank you
@tulip hamlet hello sir just wanted to ask help for my streamelements chat it seems to be not working i stream on facebook
anyone?
@regal temple there was some changes made on the widget early today, try to delete the widget and add it again
i tried adding a new one for testing
it still didnt work
@regal temple Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
5f85e8011c919a3cc12fe7c3
5f85e8011c919a3cc12fe7c3
You're live?
i am doing a test stream was trying to fix it
naytmaregames correct?
yup
i don't see you live, sure its public?
no it wasnt public
it wasnt public and i stopped already i coudn't figure it out
I was typing test on the comment section and it wasn't showing up in my overlays, even after trying to add a new chat widget
are you able to help me sire?
iirc your livestream neds to be public
you want me to go live now for a test? i can do that now
i am live now
is there a way I can loop videos added to the alertbox?
I ended the stream sir
@regal temple ty
I hope it gets fix sir, thank you for the help
Can someone help me with alerts here? My alert is not centered in Streamelements and appears almost off screen.
@tepid olive The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
Ha I am good thanks! The default for me was lower than 1920x1080. Weird. We good now. Whew
need help making my stream show on my overlay. im only getting a black screen. #helpdesk-selive
So I am new to streamElements. When I try to select an overlay, all I get is a link. Where Do I put the link?:/
i can't seem to get betterttv and ffz emotes to work in the chat that's built in to streamelements on OBS. i have both installed on chrome and they show up fine everywhere else. any fix?
@fallen hornet StreamElements menu, on top of OBS > Logout > Login
@tiny flax To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
@dim grove Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
hey
@rugged quail Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
Posting in a different channel in the same server will not help you
considering that the previous command triggered for you explained what to do
Hello, I'm having difficulty with videos not playing when I switch scenes. I have two .wmv videos that I use as a BRB screen and a Stream Ending screen. Both of these videos worked earlier today, but when I loaded the program up this evening, they both wouldn't play. I am very new to using OBSLive so I could be missing something very obvious, but if you have a video set as a source within a scene, when you switch to that scene, the video should play if you have "Restart playback when source becomes active" ticked, correct?
Are those local files?
If yes, then its best to ask in the OBS discord as OBS.Live doesn't touch the video source.
They are local files, yes. I'll try the OBS server. Thank you. 🙂
hello, i was wondering if there was a way that i can get into my friends obs live and help him set things up and run overlay transitions for him and stuff like that.
Afaik, there isn't a way to such remote control
oof, thx though. now i wont go scouring the internet for answers haha
u can use anydesk
its a good software for remote control
Doesn't it take control of the mouse, same as Team viewer?
yes
anydesk is better
one of my friend played fortnite on someones elses pc with this
If it does take control over the mouse of the PC, then its gonana fuck up the streamer
It won't work for what the guy above is asking for.
he said he wants to help set it up
and run overlay transitions for him and stuff like that.
i understand this part as actually doing it while live - transitioning to other scenes
i mean it is a suggestion, its up to them to see if it fits their needs honestly 
yeah
I've recently changed my name on twitch and I want the stream elements bots to rejoin my channel, how do I go about this?
@whole bison Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)
There seems to be a delay with setting up a withdrawls from SE Pay, who do I need to speak to about getting this sorted asit's been over 7 working days
hey guys a couple months ago i came and asked if i could get some help re: changing my bot name on twitch, i cant find the convo but if i could get the help again pls, i need to change something on my google chrome html cos it doesnt work when i try to change it on obs streamelements
@dusky jacinth Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
@rugged quail The 2 options are OBS.Live and Ground control. OBS.Live is recommended as it's the one currently being maintained.
cool gonna try tks
As faras instructions usethe pinned message in here by Keizar.
@toxic fern ground control doesnt have an option to change bot name
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
5c9f7cb3ebb6b7a2590af3b6
it was something like that 1) Right click on your OBS desktop shortcut and open the Properties
2) In the Target field, add the following to the very end: --remote-debugging-port=40404
3) Open OBS (or restart if it was open)
4) Open your web browser and type in: localhost:40404
5) Click on StreamElements - Activity feed
6) Navigate to the Console tab
7) Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8) Try setting the custom bot name
9) Remove the additional flag in step 2 from your shortcut properties."
but it was to change bot name
Oh
Hello . Question. Is there a limit to how many people I give a role under of "my managers"
That's to remove it if it won't connect.
yeah ik but it was similar to this process
If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
- In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
- Click on Stream Settings > Custom bot name
- In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
- Scroll a bit down and click on the purple Connect Custom Bot Account button
- Log in as usual and Authorize the custom bot name
- Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
That's it
i have tried this method it doesnt work
i spoke to someone the other day and they gave me another method which one similar to the one i sent
i have a problem going live in facebook...cuz my stream elemnt obs.live has a problem going live stream in facebook . thank you in advance
@toxic fern it worked using that method i sent u weird, ik it removes the current bot name but it then lets u make a new one and it connects, while when i was doing it thru obs without the --remote-debugging-port=40404 it didnt want to change it
but tks
Anyone know how to fix the media request setting so that “inappropriate” music will play. IE: Reggie watts “fuck shit stack” won’t play due to content ... do I have to sign into YouTube through se...?
@flint condor Outside of making the songs be music category explicitly using link blockage and word blacklist not really.
If links in chat are appearing as ***** either mod the bot or disable block hyperlinks in your twitch channel settings: https://dashboard.twitch.tv/settings/moderation
I need an older version of streamelements as my chat box doesnt work
Hello, i have a question for my alerts.
So i have a alert video without sound and an extra sound file. Now i want to set this together in stream elements for my alert.
The problem is that i need the sound without the video for 2,5 seconds first and then the video shall be showing. You know what i mean?
Is that possible and can you help me? I cannot find anything in the internet..
guys I am having an issue. I'm trying to set game capture up on obs and Xbox companion app isn't reading anything. I have a black screen. I have tried running admin, removing scenes, adding scenes ect. sources all of it.. it's not working does anyone have a fix for this? Thank you.
Hey, Im having an issue with my game capture not getting my game anymore. It was literally fine last night. I never turned my PC off, I don't know what happened
can anyone help me capture chrome on twitch for streaming and recording? it keeps giving me the black screen even after i turned off the "Use hardware acceleration when available" setting in chrome pls help im dying i dont know what to do
hello, trying to swap from facebook to twitch but everytime i start stream, it says streaming to facebook after i've changed the service to twitch etc
StreamElements menu, on top of OBS > Logout > Login
oh, ill let you know. thank you!
im not capturing audio in my games window
i got it figured out thanks guys
im having overlay issues
my main gaming view overlay isnt working at all
when i try to go to customize it says invalid authorization token
@misty pilotdesk
I NEED LIKE SOME MEGA HELP. the overlays for my hype cup wont pop up on my actual stream and idk why
why is my overlay blank when i add it? the css is empty etc its being addded via the overlay link from the streamelements site
is it just black for you too?
yes
kinda annoying ngl
im trying to get a hype cup on before i have to go live
hi! I need help on adding multiple stinger transitions
I tried adding the OBS Transition Matrix plugin but it is not showing up
@pearl hinge OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png
Hello, does anyone know why when I put the link of my overlay in OBS instead of leaving the overlay I get the login menu?
not logged in?
@tough lodge To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
So I'm having some issues, I recently got a razer ripsaw HD and its not being picked up by obs
Hello. So yesterday I changed my twitch name and now I cannot see my chat in OBSLive. I already logged out of obslive and logged back in using my new name but it still isn't showing any in my chat. Any way to fix?
Dose anyone know how to add the merch alert to streamlabs
Alright lads, I've got a weird one for you so let me write this out in a way that makes sense, because it's definitely a high degree of stupid haha.
why isnt my overlay showing/loading ive been trying to get help for a few hours now
So this error I'm having relates to media request, I'm a twitch streamer also.
I've had several back up playlists for the last few months, but none of them seem to get around this issue.
The issue: So, my current playlist has over 130 songs in it, sometimes at the beginning of the playlist, or middle, or when I have it set to shuffle playlist, there are moments when once the playing song ends, it does NOT go to the next song in the queue, regardless if the next song is a requested song or from the current back up playlist.
I've had this happen in the web browser version, the ground control application, and through the OBS live extension. The skip button also just grays itself out as well if I click it. Thankfully the OBS live version has a simple refresh button that will play the next song in queue once the dock is refreshed. Sometimes, I also get the "Stream elements it's better" ad within my media request, and this happens a lot
Any thoughts? I tried to plot as much information as possible. I'd like to note that when I'm using the OBS live version, I'm logged out of the streamelements site from my browsers, and from the ground control applications I've got setup on my gaming and streaming pc(s)
@tawny forum are you importing like premade playlists? I believe if a video has been taken down in the list it'll bork it
Really? hmm
one second
Oh wait, so the current playlist I technically made myself, or rather I used a secondary application to copy one playlist from my spotify over to youtube to make this back up playlist. Let me check to see if any of the songs are missing. I'll be back in about a minute
@mighty scarab is it a shared overlay link or another type of importing?
So I'm quickly going through the playlist on youtube and playing each song to see if any of them are broken, 30 songs in and so far no
link
not shared tho just a linkof the overlay from my overlays section
okay so you're just trying to place the overlay in your obs
mhm
but it comes put as black and not loading
ive tried clearing the css etc
nothings worked
:/
when you preview the overlay from streamelements does everything show up properly?
what should your overlay look like?
will you be able to see via a link or should i send a pic
screenshot the overlay in the preview without the address bar
what
and by preview we do mean My overlays> hitting the preview text on the overlay
yeah figured there might be a little communication error there all good
ok good to hear you cool
Went through all 138 songs, they all seem fine
im on a laptop so the ss will be scuffed
like that basically
(but not fully black and not loading lol)
if it helps im on an 32 bit windows laptop using what i beleive the latest version
@tawny forum you say you have them on both do you have the obslive media player running on both computers?
So formerly I had the ground control app on both pcs but I have obslive on my streaming computer only
I used to exclusively use groundcontrol on both machines, one on my streaming pc to manage incoming requests, and the other on the gaming pc to hear the songs. It was antiquated but it worked, then I stopped doing song requests for a month or two and then this issue popped up
So which is playing the media player obs live or one of the ground controls?
I have a video of this issue if that helps
So I dont use the ground controls any more, I switched over to obs live this month, and uninstalled both ground control apps
OH I missed on reading that apologies
Its okay lmao
Do you have a song length limit on?
I do, ten minutes, most of the songs in this playlist/that are requested are between 2-6 minutes long at most
Would it be okay if I posted the video here?
yeah go ahead
yeah
Is there a way to have the merch alert to work with streamlabs?
Stream labs obs?
I tried to set a custom Video and sound for my cheer alert but it refuses to update
this is stream elelements not streamlabs like ive already said, big difference
Does anyone know how to make it work
@bright sinew when making a new alert some of the areas have variations (cheers being one) might have to edit/remove them
That Worked Thank You
@tawny forum could you duplicate that playlist and shorten it up to 99/100 songs
Sure, one second!
har har I know that bug was fixed ages ago
my problem still isnt fixed :/
how can i do that if im on a 32 bit operating system?
im forced to use the 32 bit :/
^
okay just making sure i had read everything right
So far its working I think, could it actually be the length of my playlist lmao?
mmmmk
What version of the windows are you running @mighty scarab ?
32 bit like i said
Actually nvm its still doing it
Windows 95? ME? 2000? XP? Windows 10?
How in ze heck did you get 32-bit windows 10?
I lied, its actually working
Gonna have to test run this and just see
@tawny forum
are you sure now?
idk? didnt say it couldnt install on 32 bit as far as i know @kindred fox
¯_(ツ)_/¯
Truth
ill let you know in an hour or so lmao
@mighty scarab when we asked you for that screen shot of the preview go back to the preview (My overlays > preview button) and copy paste that WHOLE URL and try in the browser source of obs
Checking something
my brains ceels are telling me to paste the link into another tab and install the animated image clip thingy
correct or?
because thas all my ample brain power i have atm
copy the url of the preview link, and put that in the url space of the OBS browser source you made
so in the browser part in the scene?
yes
@mighty scarab Can you click StreamElements and Switch to OBS Studio and see if it loads?
I have a feeling I know why it won't work
switch to obs studio from live?
yes
k 1 sec
it may also require un-installing OBS.Live and re-installing OBS Studio as part of the test
I believe the OBS.Live plug-in is only supported on 64-bit OS, which means that you may need to uninstall OBS.Live/OBS Studio and re-install OBS Studio to see if we can get your browser sources working
I'm not entirely sure if it will work once you uninstall as there are some components of OBS.Studio that are modified upon installation of the plug-in. It's why I say you might have to re-install OBS Studio over the top
mmmk
well ill try what im doing right now
and if it doesnt work ill reinstall the whole thing
make sure that if you uninstall you don't remove your user settings 😄
bad things happen
l-like what?
oh ok
when im streaming the stream runs fine no frame drops but when i pull up the stream on my phone it looks very distorted and there are a lot of pixels if you have any suggestions on how to fix this it would be great
i thought you meant corruption
better phone
you probably need to double-check your encoder settings
try re-installing OBS entirely

i think you gotta make it some how fill the screen
Man your smart 🤓
@mighty scarab OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png
Have you tried disabling hardware acceleration?
@small siren is it an ultra wide monitor?
let me look
Yes
Ultra wide monitor support on twitch isn’t a thing
If it’s not 16:9 resolution (4K, 1080p, 720p) you can’t get rid of the bars
I was just working with a friend on it yesterday and no matter what you do it’s gonna have bars
So at this point
wtf
Eh?
its 2am
Lol
Exactly
Hmmm well then I need to get it as close as possible I figure
So at this point you can try to install obs.live and see if it works. If it doesn’t then you’re stuck with obs studio
But that’s something to do after sleep
i have obs live installed
it aleays installs with the other
We did it
for some reason
I’m getting ice cream then
So my monitor is a scepter
and the snowsgiving event stopped sadly
amazon?
yeah maybe buy one from currys pc world mate
theyre way better xd
Yeah it won’t matter @small siren. That 21:9 ratio isn’t supported by twitch because majority of viewers are on 16:9 or 4:3 (god forbid) monitors so they don’t really let ultrawide streams display correctly. The smoosh them into a 1080 window
It is a 2560x1080 so if I just go 1920×1080 is that the best I can do for now?
Thats so stupid ok Ill just buy another one and give this to the wife, ty for your help, its refreshing when someone isnt toxic
If you set your canvas in obs to your monitor resolution and downscale it doesn’t look terrible
Try whatever the 720p equivalent is and see how it looks
Night @mighty scarab enjoy streaming
if i got viewers that is
Ill try that ty
gn
That way you aren’t throwing away a good monitor
😉
I have a 1440p and I have to downscale it to 720p because I’m paranoid about dropping frames
So I tried 1920x1280 and it almost fits right, u said try 720 then?
Yep
It will look worse than what you see on your monitor but won’t be terrible for viewers
There’s gonna be like an 864 or some awkward number preset you can downscale to
Maybe
I can’t remember
If you click the drop down for scaled resolution it should give you some options
So downsizing off of my monitor with my phone turned on its side it looks like this
Not horrible I guess ill keep adjusting it, ty for the help again
thats called side ways veiw
it happens when the phones tilted
incas you couldnt figure it out hun
Blocked :)
HI
That’s not too bad of a view
@kindred fox if I just streamed with a capture card through xbox would my monitor resolution still matter?
Never used a capture card, so yes? Just trying to think of a work around cuz I do want to buy a capture card and stream more on xbox
if you're outputting to the ultrawide, it will have the same issue. If you output to a 1080p screen like a TV, it will be fine
you may have to adjust your OBS canvas
Hello - I just bought and installed an ElGato 4k60 PRO. When I add it as a source in OBS, I get the desktop and toolbar from my gaming PC but that's it. The game I see on my gaming monitor is not coming through to the new capture card it appears. Any suggestions?
@kindred fox fixed it...all I had to do was set my video capture to the game, then play the game in 16:9 then change my video output to 1280x720 and transform all my overlays to stretch to fit
Now I can play the game, monitor twitch, change scenes all on one screen.
No more nasty black spaces
Hi can anyone help me here?
@atomic nymph Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
I have a problem. I do have my overlay setup using stream elements. However, my chat wont appear during my stream. I stream on Facebook by the way. All alerts, notifications, tips, stars, etc are working fine. the chat was gone by the way. I tried adding a stream chat using the stream tools in the overlay editor and tried again. still no chat appeared.
For the record, when I started using streamelements i really loved it cause everything is appearing. Just last week it was gone
Our dev team is working on the chatbox widget for FB at this moment.
@honest echo oh ok. I thought I did something to my settings or what not.
I am sorry.
Thank you for answering though. Really appreciate it
I did a test stream few days ago and it has been more than one hour of stream and when i view it on my twitch it streamed for only 19 minutes and thats not what im expecting using this program
would anyone here mind helping me fix my StreamElements bot in ObsLive?
@silver pumice Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
@meager dirge what is the issue you are facing?
@full thunder fb stream chat wont load?
The chat widget for the overlay is currently bugged and devs are aware of it. No ETA on a fix.
is it also possible to stream with slobs but use your alerts and chat?
@wintry blaze To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
@wintry blaze We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.
There are other people who use the helpdesks for questions and support. Updating with a message when its fixed, will get lost in a flood of messages.
And no, we are NOT going to ping 100,000+ people when its fixed
@wintry blaze DMing out twitter will not have the widget being fixed. First of all its Saturday - meaning that devs don't work today. Second, there are other things the devs are also doing at the same time.
Hi Guys, i just ran into a problem were i cant edit my overlays, my mouse always looks like this 🚫
cant click anywere only on the back arrow of the explorer not even the one of streamelements
Click on the layers tab -> unlock the widget you want to edit/work with -> now you can click on the widget
cant click on anything
not even on the back arrow
from the URL to the bottom i get that sign, cant change the name, or click on help, or click on preview
if i open it through the overlay tool in OBS, i do not get that sign but cannot click on anything either, cant even save or emulate alerts
Show me a video of what you are opening and trying to click on
no
So this is not related to OBS.Live
as I thought you were using the overlay editor from the plugin
which overlay?
Main overlay
Second time recording was to show it was also happening on the OBS plugin
ha!
interesting
why is it not working on my computer :/
i will keep poking around, at least i now know it is an issue with my PC so that reduces my search a lot
thanks a lot
try and restart your PC
@mystic girder Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
I’m editing some overlays
But when i add to stream labs my laptop screen is 1366x768
The base resolution is 1366x768
My overlay is showing half
Overlays should be added at 1920x1080 and scaled from there
What resolution is your monitor?
I’m guessing you need to set your main canvas size in obs to match your monitor resolution, not CS:GO
I believe it’s obs settings > video @mystic girder
My monitor is 1366x768
Ok thank you
I fixed it was my monitor problem
So now do i need to add chatt and other things manually or just add the browser url and it’s ready
Add the overlay URL as a browser source and gg
if you need to customize the resolution you can always click the "..." icon here and select properties
Thank you I really appreciate your help
i have to change my streamkey on OBS live where i do that ?
I’m new streamer i just hit 73 followers on twitch and i didn’t know hot to add overlays
How*
@stray silo OBS Settings > Stream. It's preferred that you connect directly to twitch instead of using a stream key as it is more secure
i did but i had to reset password and its being Meh about it
verify that you can log in via twitch.tv in a browser
Then connect in OBS Settings > Stream, and also click StreamElements > Logout > Log in to make sure the OBS.Live add-on works correctly 😄
How to reset the timers
Yea, how can I enable that timer just only start when I am live? Bcs it starts just when I open OBSlive
And how to add my social media on the starting soon scene
@jaunty whale it starts as soon as the scene loads.
@mystic girder if you’re using a pre-made template there should be a social media set of layers that allow you to change the text
Yes I’m using overlay that was on the stream elements website
I added my socials but they don’t show on scene
@mystic girder To edit the text of a widget, click on it and select Settings at the bottom left.
Thank you
Came back after a few weeks off. When I start a stream and then change a scene I get an error "An encoder error occured while streaming". It then kills the stream. I have looked around and I have confirmed my encoder settings and that no other software that I can find is accessing the encoder.
Anyone?
i still cant get my desktop audio to work man. the struggle
Anyway I can drag the secondary text up more?
Adjust the alert text margins in the alert settings
here right?
margin up top will adjust any text that is diplayed to any position you choose so play around with it till you hit the mark
Thx
hello i am not getting sub notifications only donations on my streamelemnts. It has worked fine up to this point im not sure what happened...
I tried and it still has that massive gap
even tried a minus but it wouldnt accept it
Hey, I just upgraded my graphics card to a rx5700.
I previously used Nvec to encode my streams, but now since I switched to amd I now have to use their encoder.
The issue is... I just cannot change the bitrate for my streams (it's either stuck on 1 or 0). Any idea on how I can solve this?
Hello could any1 please help, I swapped from streamlabs to obs live and for some reason, my output is lagging for my viewers..with the same settings as usual
what is this?
Hello. I use stream elements. Is there a way to randomize my stingers?
Let’s say I have 5 clips, is there a way to select all 5 so that whenever I click to transition between scenes, it will play a random one within the 5 clips?
umm
so
I updated OBS live.
Now my bitrate is just tanking it..
Stream looks like my frames are 5 fps
and theres like a delay even though it's disabled
Hello. When i downloaded obs live it says there is chat bot. But ive looked all through streamelements and havnt been able to find it
@native owl New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.
New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
hey
when i press start streaming it automatically connects to fb but i changed over to twitch
how do i change this
in the stream settings my twitch account is connected
but it still connects to fb when i press the button to start streaming
@sudden tangle StreamElements menu, on top of OBS > Logout > Login
@pseudo ledge To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
@full thunder thanks
Can I get help?
@cobalt gull Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
can someone help me find documentation for the html variables in the "custom css" portion of the alert box. i want to create my own but i don't know how to access the message or custom uploaded image
My streamelements bot is not working with my youtube channel i connected it but i dont know why the commands and timers wont work
along with the modules
hey guys, my youtube chat isnt working it flickers between "start streaming to activate" and "waiting for your stream to go live" rapidly but never connects
hey how come when using follower goals it shows in correct amount of followers?
@neon laurel To reset goals:
- from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
- from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal
Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.
hey any reason i dont have a + button on the scene tab to add a stinger transition?
@keen eagle Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
Hello, I am getting a black screen error on the game capture screen while using the program.
@shadow pollen Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
Today at 21:13
hey guys, my youtube chat isnt working it flickers between "start streaming to activate" and "waiting for your stream to go live" rapidly but never connects
can I have help please? I seemed to be missed.
Hey guys, i'm wondering where i'm supposed to paste my stream key. When I try to go live it keeps telling me that it cannot validate my stream key, but I'm assuming I just haven't put it in yet.
Obs settings > delete stream key and click connect to twitch
I'm in the settings now but I don't see "delete stream key" in any of the menus
Just found out that when someone cheers or donates and same with the gifted subs. the tts speaks when it happens over the music and then does it after the alert music finishes. any ideas why it is doing this?
Can any one explain the set up and how itr works and do i need to re make my whole sceen as i have stream labs stuff there
@turbid mica So uh
yeah that issue still occurs
I genuinely have NO clue why this happens. One moment my songs play fine for an hour or two, then sometimes they cant go ten minutes without needing to be refreshed before going into the next song. its so weird
Hey guys, I am noticing I don't have the "+" symbol available on my transitions panel. I am not able to add any custom transition. Any suggestions?
@tough comet Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
I literally sent my message above.... I said I recently just installed new OBS live update and now my bitrate is completely dead.. I'm getting like 5 fps on stream and my bitrate isnt stable.. its fluctuating from 3k to 200kb
Is there anyway to undo an update?
Or atleast a way to fix this?
@cobalt gull Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
Wowsers am I just going to get ignored all night with my need for help?
@rugged quail relog StreamElements menu, on top of OBS > Logout > Login
I am not receiving tip alerts and tip moderation is turned off. Any suggestions?
@tough comet if they're going through paypal check to see if they're not a pending/held payment
They're not. I hear the chime sound. And a TTS sound but no graphical alert.
Have you been seeing other alerts go on?
Yes, sub, follows, cheers, all have worked just not tips
if you emulate the alert through the overlay maker on the website does it play? (make sure the check mark "Preview live on stream" so it plays through the OBS overlay)
Yes, but it just plays the sound and the TTS message.
Did OBS get rid of their video request function? Mine hasn’t been working for several weeks now.
If it helps, I just transitioned from SLOBS to SE
Or maybe it’s called media share
@tough comet So you do receive the alert its just the image/gif/video just doesn't play. Double check the tip alert and any variations and possibly reupload it
It lets you play videos on your stream through OBs
@tribal vessel the media share is still there in the obs.live plugin. Make sure the widget is on your overlay
It is I’ve double checked it just stopped working
Like it won’t show up in the window
It’s just a blank box
@tribal vessel if you stream on twitch have you changed your name recently
If you want to call just the sound an alert. But it doesn't seem to notify me asides from that. Just a ding and that's it. But all other notifications are working properly.
@tough comet did you import your overlays/alerts from SL to SE or make them from scratch with the overlay maker
Hello, I have a problem with obslive, when I downloaded the streamelements, who followed me, who donated me, etc ......, I accidentally removed it and I don't know how to put it again
@untold kiln click streamelements in the menu > activity feed
No I’ve never changed my name
It just stopped working one day
@kindred fox where is the menu? when does the program start?
Usually this has happened and I’ve pushed the little refresh button in the top left corner but now that’s not working anymore
@tribal vessel have you relogged in through OBS.live ( Streamelements dropdown > log out then relog back in)?
I haven’t tried that I’ll give it a shot
Omg that did it thank you so much I was trying to do so many things.
Lol who knew it was so simple
Thank you
You're welcome
@untold kiln in obs at the very top there is "StreamElements" drop down. Click on it then click on activity feed like Orsuna said to
Hi. I'd like to ask if there's an option for OBS live to switch to another FB page without logging in/out since I am managing multiple pages from the same FB account?
Not within obs
hi! i dont know if this is a problem that can neccesarily be fixed without me just upgrading my wifi but my streams are generally fairly blurry and i thought i set everything up to be smooth when streaming. i have a 25mbps download and a 4-6mbps upload and have changed settings accordingly ( with help from youtube vids) but still am unable to have a clear stream. is there any way to fix that?
Will I have to connect my laptop to my PS4 to use the overlays or will i just have to have the obs open and running to use them and for them to show on stream?
this doesnt particularly relate to stream elements itself, but im having alot of trouble trying to resize a game capture to actually fill the screen on OBS
need help adding overlays asap please
@night jetty To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
i bought an overlay from another website but dont know how to install them to obs studio
Then would be better to ask to the website where did you bought it about the exact instruction on how to add it on OBS
they have a video stating how to install but my obs isnt picking up the download on my pc
Anyone know why !kappagen (the command specifically) doesn't work but emotesplosions do?
why does my live stream keep buffering?
@neon laurel Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
@wintry blaze we are still looking into that, yes
Does streaming and recording the same time have a impact on fps? Have a 1660 super
i started doing it recently it seems Ok
i'm on a 2pc setup though
if you stream on 1 pc it will probably have some impact
i cant get media share as a dock on obs.live help?
Quick question. For alert sounds effects is there a place where I can choose from a list of sound effects or do I look them up on my own?
what does that mean? it's streamelements > media request
what's the issue with this? @hollow kestrel
@remote turtle alerts, or sound effects to redeem via chat?
either way you should provide the sounds, we don't have a library of sounds to choose from
Welp, was worth a shot to ask. Anyways here's another question. Can I download my animated alert as a video file?
it works the other way around essentially, you upload your assets to use as alerts
how do i use OBS?
@rugged quail New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.
New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
um....so my stream is still showing a black screen even with the sources and idk what to do
@rugged quail OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png
nothing changed
create a new scene in the lower left;
ok?
i am trying to creat transitions but the only things i can see on my transition menu are are cut fade to black and fade
here let me send u pictures of all my sorces \
put display capture on
@rugged quail
in surcos
sorces
@candid shale ... ya that is odd.... that's all i see too
we just tried that
when you get to that last screen shot I posted; if you change any of the options in the dropdown does any of them show a preview of the window?
put on window capture
take it off the Alienware center and try like discord?
it might be a question better for OBS.... i'm out of the simple answers that i know 😦
can you open up a chrome window or notepad or something?
wait...it’s working now
🤞
thank you
i thank i screwed up my whole setup trying to help u
@candid shale ...i'm still trying to figure out the transition thing... 🤣 .... i removed mine and only have 2 options now
and how do you add the webcam footage?
ctrl-z @candid shale ? ... hahah i'm not good with OBS
that looks correct to me @candid shale .... what am i missing?
that overlay 'kkkk' is at the bottom of the list so is hidden by the discord window
?
ok; i wasn't sure if you were questioning why the lower part of the overlay was covered; i like that set up 👍
but still how do i use transitions
oh ya; not sure... going to check that
i'm looking at the transitions; that might be right?
these are the options i have:
@rugged quail did you get it figured out? it's about get the preview to show then playing with the options to get it to show in the main screen.
that's about the best i know of with OBS; and then also trying the hardware accel option
ok
if you click the "+" you don't have stinger?
... i need to update; i'm on an old version
ya. it is still there for me after update. what do you see when you click the "+" ?
how do i update it
nope
you don't have an update option?
i do i am updated
i was a few behind 🤦♂️ ... i'm still updating
hahah for sure. i just updated. and i don't have the "+" anymore
you got this in the drop down?
how do i take screen shots
windows key + shift + s
that'll send it straight to clipboard; then ctrl-v into Discord
why does your's look so different? are you using SLOBS ?
obs studio
26.0.2 ?
haha. alright; ya. you got me confused. what was the reason?
nvm it went strait back
Good Morning,
does anyone have the same issue:
I edit my Stream Settings in the activity feed and press save at the bottom. When i press the backwards arrow it says, i have unsaved changes and if i want to save it. So i need to double confirm the change. This is a little bit annoying ....
yeah it's a bug that will hopefully be resolved soon 
alright ^^
do you use the Auto Config from OBS for your Stream Settings? or would you recommend it? 😄 Because usually the Auto Config in many apps is not that great...
and why should you use the Media Request from StreamElements? Because DMCA is gonna hit you hard with all those youtube videos available to be played...


