#helpdesk-selive

1 messages · Page 180 of 1

eternal basalt
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Latest shares are not showing on my stream at all

honest echo
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@eternal basalt that doesn't look like an issue with obs.live? (i already replied to you on #helpdesk-facebook

charred isle
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Hi All........ I'm not sure whats happened but my chat has stopped working in OBS. Any ideas or suggestions? Im using OBS.Live.

full thunderBOT
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@charred isle StreamElements menu, on top of OBS > Logout > Login

meager heart
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I would like to stream at 720, and record at 1080......what's the best way to do this. Thank you

charred isle
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And just like that the world was great again...... Thanks SE.Support 🙂

lament cairn
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anyone know how to get a better stream elements dock on OBS, my source link only shows currency leaderboard instead of other things like top cheers/subs

mortal aurora
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Hi there, I wanted to ask if someone had ever had an issue with StreamElements slowing down your pc to the point you can't even move the window around?

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After rebooting the PC the issue continues to happen.

granite mountain
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anyone know if lioran board works with OBS.Live?

static delta
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@full thunder They sent me here.

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They told me it was part of Stream Elements lol

silver pumice
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Hmm hello mr robot do you have an answer to fix the black screen

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Taking forever

full thunderBOT
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@silver pumice Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

static delta
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@silver pumice what's going on?

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Bot responses, lol.

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I read what your wrote, delete it and try a new source. Check the source and reference. I know sometimes OBS is lacking, but I ALWAYS have to delete and bring in a new source. Mostly for me it's the video source.

silver pumice
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Hmm..ill see if that works but i doubt it. And mr robot that was not correct response yer terminated.

static delta
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Yah you don't have much there as I had a look at your snip. One scene, one source. Yah, bot, you are terminated! * Arnold Voice*

winged nest
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Hey there, having an issue with my OBS.LIVE consistently at about 2 hours and 4 minutes into my stream, OBS "disconnects" and the stream is no longer live and it never goes back live, until I click start streaming again any ideas why and how to fix?

full thunderBOT
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@winged nest Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

winged nest
kindred fox
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Fix those things

winged nest
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The warnings?

kindred fox
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Yes

winged nest
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I don't believe either of those things should cause a crash of my stream... Especially not at the exact same time of being live on multiple streams on multiple days? It seems to be a bigger issue with OBS or the OBS Live plugin instead. I will go ahead and change those settings but I do not expect that will fix my issue

kindred fox
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I doubt it’s the obs.live plug-in as more than yourself would be crashing at the exact same time every stream. As you can see from this channel there aren’t that many people whose streams are crashing like yours

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Did you set any hot keys in obs that are designed to end your stream?

winged nest
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No, it's not like I "end" the stream either, I still have an "end stream" button and on my end it seems the stream is still live except that my bitrate drops to 0 and I get a "disconnected" notification from OBS

kindred fox
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That’s typically an indication of a network error

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Always run obs as admin

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Always

winged nest
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I assumed the same as well, however if I click "stop streaming" and "start streaming" immediately after then it connects immediately and the stream goes live again. Also all other things I am connected to work perfectly as if there is no network interruption, I also log all network activity in my internal network and none of the traffic is dying or being lost it seems to specifically be just my stream that "disconnects" on the network. But on my end that traffic just stops coming from my PC it isn't like it is unable to reach out to twitch and such it just stops being sent at all instead

kindred fox
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Are you specifying a twitch server in your obs stream settings

winged nest
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yes, US Central: Dallas, TX as it is the closest to me

kindred fox
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Set it to auto

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Just because it’s the closest doesn’t mean it’s the best

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That’s probably your issue

winged nest
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interesting, I will try that thank you very much for your help

kindred fox
fierce hemlock
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I don't know where to post this question, so I guess this is the best place for it
I have finally received my first Tip a few minutes ago, off-stream. It was from a friend. The thing is, I was waiting for it to update on my Dashboard to see if it went through, and unfortunately, it didn't. I checked my Tipping Settings only to notice that the PayPal email I set there was not the PayPal email I use. In fact, it was my other email. I realize my mistake was that. But my question is,

Did the tip go to an actual, unregistered PayPal account? (I know it's unregistered, since it's my email, after all)
And is there a way to maybe fix that? Or is the tip gone to the void? 😫 Thanks in advance.

full thunderBOT
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@fierce hemlock if a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money

kindred fox
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@timber karma I don’t see your issue listed so idk what you’re referring to

timber karma
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Hey, I am using Streamelements Obs.live to stream in youtube. I have a problem with the Chat & Activity Feed - Which were not working even after i start the stream. Help me @full thunder

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I sent it yesterday night i guess

full thunderBOT
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@timber karma StreamElements menu, on top of OBS > Logout > Login

timber karma
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Thanks for the response!

fierce hemlock
kindred fox
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If it’s valid it will process. PayPal usually holds funds for 24-48 hours

gentle basin
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Hi! I'm new to streaming and i can't seem to figure out why my OBS doesn't allow me to change my Video Bitrate under the Output mode > Advanced

timber karma
full thunderBOT
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@gentle basin Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

kindred fox
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@timber karma what platform are you streaming to?

timber karma
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Youtube

kindred fox
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Have you added the bot to your channel?

timber karma
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Yes and its moderating!

kindred fox
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Idk

timber karma
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What do you mean?

kindred fox
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I don’t stream to YouTube

timber karma
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Hmm thx then

kindred fox
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Asking internally

full thunderBOT
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@timber karma StreamElements menu, on top of OBS > Logout > Login

kindred fox
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Hoping someone has insight

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Did that

timber karma
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you know someone who streams on youtube

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?

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they can help me?

shy mountain
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Please try what the bot is suggesting

full thunderBOT
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@timber karma StreamElements menu, on top of OBS > Logout > Login

timber karma
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Done it already and its not working

shy mountain
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Can you elaborate on whats not working with the chat and activity feed?

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a bit more info would help

timber karma
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Yeah, even after starting the stream the chat box says "Waiting for the Stream to go live" and it stays the same.

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Activity feed not working at all

shy mountain
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I see that you have 2 YT accounts linked in your discord profile

timber karma
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Yes

shy mountain
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are you sure you are logged into the correct one and have the correct stream key set in OBS?

timber karma
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Yes i am.

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?

shy mountain
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I'm 99% sure you are not.

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Unless

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you are doing a private stream

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those will never activate the chat dock

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and also this:

full thunderBOT
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Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

timber karma
timber karma
shy mountain
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Start a stream now and let me know that its started

timber karma
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I can screen share and explain if you want sir!

shy mountain
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don't link to it at all

timber karma
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Okay Sure

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I just restarted it after logging in and out and its working now!

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Thank you so much for your assistance and your patience

lament cairn
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im trying to stream ray tracing minecraft, but its choppy

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can anyone help?

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attached is my log for a short clip

full thunderBOT
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@lament cairn Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

unreal comet
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How can I stream just using obs without opening facebook?

full thunderBOT
unreal comet
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I'm not new been using streamelements for a month now

shy mountain
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ok, so can you elaboarte on what you mean "without opening facebook"?

unreal comet
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I'm sorry if my grammar is bad

You know when you press "Start Streaming" there should be prompt to pop up
I pressed "Do not show again" how do I bring that back?

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I dont want to open my google chrome anymore

shy mountain
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Thats a good question.

unreal comet
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Yes. Do I just press that?

shy mountain
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yes

unreal comet
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Thank youuu

steady garden
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My subscriber goal wont update on my overlays. I've already reset session in widget data, but nothing seems to be changing as far as the tracker on the over is concerned. Can't find anything that helps by using an internet search.

full thunderBOT
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@steady garden To reset goals:

  • from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
  • from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

steady garden
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Thank you

silver pumice
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i have just did a test stream with my twitch channel and upon viewing the stream recording on my account it did not fully capture the entire stream and it was cut off short and i want to know why did it automatically get cut off but the stream was still functioning in the streamelements obs live

full thunderBOT
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@silver pumice Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

shy mountain
outer willow
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Is there a way to see my twitch extensions in obs.live

prime vector
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did obs update to the new audio tracks yet ?

shy mountain
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@outer willow which twitch extensions? the ones under your channel? If yes, no.

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@prime vector if you mean 26.1 - no

prime vector
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ah rip cant wait for it

calm sky
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hi there, may i know why is my chats did not appear in the overlay?

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i've linked streamelements with my facebook page

shy mountain
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Are you referring to the chat widget for the overlay? if yes, that is current bugged and the devs are aware of it

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no ETA on when its going to be fixed

calm sky
still cobalt
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@full thunder I purchased few overlays from Nerd od Die.
Shall I import them as bowser sources or as media sources. What is better in terms of cpu performance?

wary dew
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There is a one click setup for StreamElements in their files

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Browser source all the way

still cobalt
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@wary dew thanks. I read is NorD overalys and alerts are super simple so import in Streamelements. I won't bother them adding them natively as sources in obs.live then. Quality and cpu performance won't be affected if I import them as sources correct?

wary dew
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Nope

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Well.. might even be better to use as browser sources

rugged quail
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is there a way i can share my overlays for someone else to use?

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but so they can install it on their own se overlays and edit

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like nerd or die do

onyx wyvern
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I did a quick search and couldn't find the answer to the question I have. Q: My follower goal widget is not showing the correct amount of followers I have. The total followers showing in the data tab in the overlay editor is incorrect. Is there a way to have it pull from FB again?

lusty girder
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How to I accept permissions on the twitch tips panel?

dusk wagon
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New to streaming - I have a MacBook Pro- Can I use StreamElements without having a Obs.Live?

turbid mica
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@dusk wagon yeah and if you look up into #announcements we have a mac beta program going on right now you can enter into to try out (currently there is a wait)

still cobalt
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Do you have Alertbox in every Overlay you create?

Shall I instead have only one in a scene and import that in the sources

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?

shadow storm
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How do I open the page OBS Live now ?

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Where do I need to click

lofty marlin
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is there a quick key that will open the panel things i closed (the things that let you change your stream title and see chat)

clear hinge
sly schooner
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i been having an issue for the past month where when i load up the obs live program it crashes my internet browsers was hoping someone could help figure out why it is when i open obs that my internet browsers and overall connection to the internet seems to take a big shit?

fair moon
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my overlays editor is not working at all, i have already disabled hardware acceleration, tested it on other browsers and nothing works, it won't open, only if you leave the overlays blank

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I can open the editor
but only if an overlay is empty
if I put something in it like text or alerts
it doesn't open anymore

clear hinge
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How to use second text tab?

tacit depot
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Any turkish staff?

full thunderBOT
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@tacit depot The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

tacit depot
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^^ thanks

tired bloom
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Hello. I lost Audio Input Capture. Not sure how or why it happened. Any Ideas?

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nvm, sorry, wrong channel

silver pumice
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Hello again mr robot thats terminated any resolution for my last message from last night ill be waiting. Posted your request ding dong hello?!?!

spark basin
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Is there any way to fix my activity feed every time someone follows the feed doesn't show it or it doesn't get shown on the alerts

full thunderBOT
spark basin
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59719ed79333b56a4f57536b

wary dew
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I'll request a webhook resub for your account, might take a bit. Once it's done new events should show up when they happen. Missed events will not show up

spark basin
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ok

silver pumice
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Another issue to address is the audio as when streaming via capture card i dont get no audio and or sound it streams the picture layout and shows camera but no sounds and thats very bad. Any fix

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Mr terminated roboto

full thunderBOT
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@silver pumice If you are having issues with Elgato hardware or software, we recommend reaching out to their support here: https://e.lga.to/help

dusky meteor
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Is the update ok to download now?

wary dew
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As long as it's not 26.1 it's okay

lament cairn
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can i get support here on obs stream element dock not showing all the tabs i want?

silver pumice
full thunderBOT
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@silver pumice Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

lament cairn
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I cant seem to get like store items or chat stats, i only have points on stream elements dock, and i for sure have other tabs configured and unlocked.

manic umbra
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how do i download my themes from stream elements to streamlabs obs

full thunderBOT
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@manic umbra To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

quasi nova
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is there a way to merge streamelements overlays into one overlay?

tulip hamlet
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Not whole overlays with a button, but you can edit an existing overlay, select a widget or widgets, and use the duplicate button to duplicate them to other overlays.

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Slightly more tedious than what you were hoping for but it gets the job done.

quasi nova
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ok thank you

ivory glen
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hey, my game capture isnt working with cyberpunk but it's working with other games. what do I do?

honest echo
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I didn't try it myself yet, but try windows capture

ivory glen
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I tried window capture and it isn't working 😦

full thunderBOT
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@ivory glen Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

dreamy cave
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I just got StreamElements, but I have all of my alerts set up through Streamlabs. is there an easy way to import those to StreamElements?

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I think I found it

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yep, did the import option at the top draque3GoodHover

sweet oasis
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how can i disable the sound of my friends on my stream?

full thunderBOT
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@sweet oasis Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

sullen lava
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I cant figure out how to get my overlay to go from the website to the desktop application

wispy trench
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How do I access my stream info? Right now, the only way to update my stream information is by going through twitch.

full thunderBOT
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@sullen lava To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

hot garden
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So here's something that's frustrating me currently. I've spent a few hours making my overlays for OBS look great, utiliizing browser sources from OBS. Trouble is, I have multiple browser sources per scene, and the last stream ran very poorly. My CPU/bandwidth can't handle it. So I'm trying to streamline the overlays into one single browser source PER OBS scene. But I can't seem to "scale" some of my layers within streamelements. Meaning I can make the window smaller, but the element inside it remains the same size. Can anyone enlighten me on how to "scale" the element within streamlabs overlay manager?

manic ledge
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Anyone know how to fix this? I'm trying to get the one on the left to say follower but its like stuck behind the white background

hot garden
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anyone have any insight?

full thunderBOT
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@hot garden OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

hot garden
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I have that enabled, but not what my question is

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I want to know when using the streamelements overlay editor in a web browser, how to "scale" an element within a layer

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BTW, why would i want to disable Brower source hardware acceleration?

tulip hamlet
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Because it can use a lot of CPU depending on your machine.

hot garden
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hmmm. So should it always be off?

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or if running a lower end system?

tulip hamlet
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Depends on your machine. Worth testing though.

hot garden
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ok i will try it during next stream. but any insight on how to scale a widget/layer within the web browser overlay editor?

tulip hamlet
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By dragging the corner, usually.

hot garden
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since i can't edit streamelements sources in obslive

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that's whay I thought. But it only affects the actual canvas size, and doesn't change the size of the element within the canvas, if that makes sense.

tulip hamlet
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What widget are you trying to resize?

hot garden
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its a sub goal tracker.

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but even if i resize, lets say, holiday decorations that come standard in stream elements. Dragging the corner changes the size of the canvas but not the element in the canvas

tulip hamlet
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That's a custom coded widget.

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Its size is handled by its custom code.

hot garden
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so the element can't be manipulated?

tulip hamlet
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That particular one, no, not in the typical sense. You would need to edit the code.

hot garden
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i see. A bigger project than I intended.

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I'm not sure how people use multiple stream elements browser sources then per scene. Doesn't it overload the system?

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I have 4 browser sources. I bounce from 60fps to 17 fps.

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when streaming in obs i mean

tulip hamlet
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Depends on what is being used in those browser sources, whether you should or shouldn't have hardware acceleration enabled, a number of factors.

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Your hardware, of course.

hot garden
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Makes sense. So maybe I'll disable that setting in advanced menu and try it then?

tulip hamlet
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Worth a shot.

hot garden
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ok i'll try that. Thank you.

fluid zinc
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for some reason my stream title box has disappeared and i cant seem to get it back

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xan anyone help me please

tulip hamlet
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View>Docks, only while logged in at Settings>Stream.

fluid zinc
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i cant find it under docks

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it was fine till i relaunched it and then it was just gone

full thunderBOT
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@fluid zinc Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

fluid zinc
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thanks

ocean pollen
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I need help bad my StreamElements OBS software after the last update installed and now I cannot go LIVE. it keep saying an ipbind and when I go to the issue area it will not allow me to change anything HELP, Help!!!!!!
[10:30 PM]
Oh and the chat help messenger could not solve my problem!

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I did solve it I was looking for StreamElements help and this room says at the top that it is specifically for StreamElements so I wanted to post the issue and the resolve to figure out what is wrong with the software so the correct people could find out about the problem. This is what I wrote in the wrong room but I want to make sure I tell the right people about this issue so it can get fixed

full thunderBOT
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@ocean pollen Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

lime owl
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Hello ! May I ask if is it normal that obs.live cpu usage is about 40% on my Intel Core i5-9600K ?

ocean pollen
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how much RAM?

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In trying to fix my SE on OBS I just keep getting the run around on where I need to be to get a problem solved with my SE on my OBS software

ocean pollen
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I cannot find where I can ask a SE person about a SE problem I want to bring to there attention. Please Help?

marble bison
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hey im having a problem when Im playing cyberpunk. The game runs fine but when I look on stream, it looks like its stuttering and I have no clue why.

full thunderBOT
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@marble bison Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

silver pumice
shy mountain
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We are not able to help you with a capture card issue.

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As OBS.Live is just a plugin for OBS Studio

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meaning either contact the capture card support

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or ask in the OBS studio if someone can help

unique surge
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Hey when i put my copy my URL into my browser source, it won't show up visibly, but I can hear it, I have the layers set up properly, I just can't get it to show up

full thunderBOT
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@unique surge The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

swift nymph
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Just wanted to let you @kindred fox , I streamed CP 2077 tonight and had zero crashes so thank you so much for you help Monday night.

Have a good night/day/afternoon folks!

brazen birch
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I keep getting switched from twitch to stream on to youtube can anyone help?
\

full thunderBOT
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@brazen birch StreamElements menu, on top of OBS > Logout > Login

brazen birch
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Thanks

silver pumice
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@shy mountain that totally sucks that nobody here knows how to apply sound when streaming via using video capture cards hdmi to usb such as the one i provided the link of the one i have. And im unable to locate the support for this device so im pretty much left to stream without audio

coarse charm
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uh what happened?

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Video capture cards, what you need help with bro

shy mountain
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Linking us the card, may not prove useful at all, as me personally i use an elgato capture card.

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Like I said, your best bet is to ask in the OBS discord

coarse charm
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i use 4K60 Pro mk1, that one only uses HDMI, but the USB ones i think also support 3.5mm as input

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@silver pumice go to your video capture device's properties in the OBS sources, scroll down, and at the bottom, you might need to check "Use custom audio device" and select the audio device it is supposed to use

drifting temple
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I have set up a friends league overlay from SE. But each overlay is on a Source. So Intermission, In game starting soon etc. But the In game and intermission have to keep getting switched cos the launcher and in game have different overlays. Is there a way for SL to do this automatically or can SLOBS.Live do it

shy mountain
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SLOBS.Live?

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what?

drifting temple
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I mean OBS.live sorrry lol

shy mountain
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OBS.Live is a plugin for OBS Studio so what you are looking for is an OBS thing and there is one. Let me find the video

drifting temple
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Does he need the obs live from SE to work

shy mountain
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Not really, but we recommend it when using our overlays

drifting temple
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Okay, He currently using SL

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He at work rn so i have to wait for him to come home 😄

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I'm his SE mod XD

lapis belfry
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hey i cant download the obs websocket plug in to obs.live

rugged quail
#

anyone had this issue before?

wise locust
#

my donations labels are showing some made up false donation. I contacted Own3d.Pro and they said I have to "enable stream labels from Stream Elements in OBS"... how do I Do that

fallen hedge
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How do I add alerts

full thunderBOT
rugged quail
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Hi 😄 I have problems with my temp and mods

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help please :c

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they not appear on my live chat :c

high sonnet
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Chat not showing up in OBS, I have the dock open but chat does not appear nor will it allow me to chat in that dock.

full thunderBOT
high sonnet
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@full thunder

full thunderBOT
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@high sonnet StreamElements menu, on top of OBS > Logout > Login

high sonnet
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okay awesome thanks.

sage copper
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My bitrate is dropping to almost 300 when I have it set to 6000

full thunderBOT
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@sage copper Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

sage copper
wooden spade
#

Hello, last night my activity feed in OBS switched from Facebook to Twitch, and now i'm not sure how to get it back to Facebook. At the time i was streaming to restream.io, so i'm not even sure why it switched

full thunderBOT
#

@wooden spade StreamElements menu, on top of OBS > Logout > Login

tulip hamlet
high sonnet
#

Sorry one more thing. When editing my sub alert animation on any of the overlays it does not do so. Any idea. This is on the streamelements overlay editor btw.

tulip hamlet
#

Edit your variations, not just the main alert.

high sonnet
#

Tried that.

#

All it gives me is the shark dancing animation. And I literally NEVER had that animation.

tulip hamlet
#

Disable custom CSS.

high sonnet
#

perfection thank you.

sage copper
full thunderBOT
#

@sage copper Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

merry locust
#

I just got a new PC and I'm trying to transfer my scene over, is there a way to do it apart from the cloud backup? Because the cloud backup won't load for me for some reason.

If I reinstall streamelements obs will I lose my scenes?

misty violet
#

Hey I asked this in the twitch channel on accident, this maybe the more relevant place. I play gams at 1440p, is it possible to use a StreamElements overlay at 1440p? I set the browser source to 2560x1440 but it doesn't seem to effect it at all?

#

nevermind, figured it out

lusty egret
#

if i want to move to twitch from Facebook will my overlays alerts work for twitch too?

whole portal
#

So I am running Stream Elements OBS, and I have overlays set up, but how do i put the overlays into the OBS

full thunderBOT
#

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

kindred fox
#

@lusty egret no

misty violet
#

Can you export element from one overlay into another?

tulip hamlet
#

Yes. Select the widget and use the duplicate button in the top left.

misty violet
#

oh wow thank you

regal temple
#

@tulip hamlet hello sir just wanted to ask help for my streamelements chat it seems to be not working i stream on facebook

#

anyone?

honest echo
#

@regal temple there was some changes made on the widget early today, try to delete the widget and add it again

regal temple
#

i tried adding a new one for testing

full thunderBOT
regal temple
#

5f85e8011c919a3cc12fe7c3

honest echo
#

You're live?

regal temple
honest echo
#

naytmaregames correct?

regal temple
#

yup

honest echo
#

i don't see you live, sure its public?

regal temple
#

no it wasnt public

regal temple
regal temple
#

are you able to help me sire?

honest echo
#

iirc your livestream neds to be public

regal temple
#

you want me to go live now for a test? i can do that now

regal temple
tough fox
#

is there a way I can loop videos added to the alertbox?

regal temple
honest echo
#

@regal temple ty

regal temple
tepid olive
#

Can someone help me with alerts here? My alert is not centered in Streamelements and appears almost off screen.

full thunderBOT
#

@tepid olive The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

tepid olive
#

Ha I am good thanks! The default for me was lower than 1920x1080. Weird. We good now. Whew

dim grove
#

need help making my stream show on my overlay. im only getting a black screen. #helpdesk-selive

tiny flax
#

So I am new to streamElements. When I try to select an overlay, all I get is a link. Where Do I put the link?:/

fallen hornet
#

i can't seem to get betterttv and ffz emotes to work in the chat that's built in to streamelements on OBS. i have both installed on chrome and they show up fine everywhere else. any fix?

full thunderBOT
#

@fallen hornet StreamElements menu, on top of OBS > Logout > Login

#

@tiny flax To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

#

@dim grove Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

rugged quail
#

hey

full thunderBOT
#

@rugged quail Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

shy mountain
#

Posting in a different channel in the same server will not help you

#

considering that the previous command triggered for you explained what to do

tall burrow
#

Hello, I'm having difficulty with videos not playing when I switch scenes. I have two .wmv videos that I use as a BRB screen and a Stream Ending screen. Both of these videos worked earlier today, but when I loaded the program up this evening, they both wouldn't play. I am very new to using OBSLive so I could be missing something very obvious, but if you have a video set as a source within a scene, when you switch to that scene, the video should play if you have "Restart playback when source becomes active" ticked, correct?

shy mountain
#

Are those local files?

#

If yes, then its best to ask in the OBS discord as OBS.Live doesn't touch the video source.

tall burrow
#

They are local files, yes. I'll try the OBS server. Thank you. 🙂

smoky pewter
#

hello, i was wondering if there was a way that i can get into my friends obs live and help him set things up and run overlay transitions for him and stuff like that.

shy mountain
#

Afaik, there isn't a way to such remote control

smoky pewter
#

oof, thx though. now i wont go scouring the internet for answers haha

honest ridge
#

its a good software for remote control

shy mountain
#

Doesn't it take control of the mouse, same as Team viewer?

honest ridge
#

anydesk is better

#

one of my friend played fortnite on someones elses pc with this

shy mountain
#

If it does take control over the mouse of the PC, then its gonana fuck up the streamer

#

It won't work for what the guy above is asking for.

honest ridge
#

he said he wants to help set it up

shy mountain
#

and run overlay transitions for him and stuff like that.

honest ridge
#

and run transitions

#

so he can do that

#

whenever its needed he will just press it

shy mountain
#

i understand this part as actually doing it while live - transitioning to other scenes

honest ridge
#

ye

#

the streamer doesnt know how to transition so he will help with that maybe

shy mountain
#

i mean it is a suggestion, its up to them to see if it fits their needs honestly shrug

honest ridge
#

yeah

whole bison
#

I've recently changed my name on twitch and I want the stream elements bots to rejoin my channel, how do I go about this?

full thunderBOT
dusky jacinth
#

There seems to be a delay with setting up a withdrawls from SE Pay, who do I need to speak to about getting this sorted asit's been over 7 working days

rugged quail
#

hey guys a couple months ago i came and asked if i could get some help re: changing my bot name on twitch, i cant find the convo but if i could get the help again pls, i need to change something on my google chrome html cos it doesnt work when i try to change it on obs streamelements

full thunderBOT
toxic fern
#

@rugged quail The 2 options are OBS.Live and Ground control. OBS.Live is recommended as it's the one currently being maintained.

rugged quail
#

cool gonna try tks

toxic fern
#

As faras instructions usethe pinned message in here by Keizar.

rugged quail
#

@toxic fern ground control doesnt have an option to change bot name

full thunderBOT
rugged quail
#

5c9f7cb3ebb6b7a2590af3b6

#

it was something like that 1) Right click on your OBS desktop shortcut and open the Properties
2) In the Target field, add the following to the very end: --remote-debugging-port=40404
3) Open OBS (or restart if it was open)
4) Open your web browser and type in: localhost:40404
5) Click on StreamElements - Activity feed
6) Navigate to the Console tab
7) Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8) Try setting the custom bot name
9) Remove the additional flag in step 2 from your shortcut properties."

#

but it was to change bot name

toxic fern
#

Oh

jaunty hearth
#

Hello . Question. Is there a limit to how many people I give a role under of "my managers"

toxic fern
#

That's to remove it if it won't connect.

rugged quail
#

yeah ik but it was similar to this process

full thunderBOT
#

If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
toxic fern
#

That's it

rugged quail
#

i have tried this method it doesnt work

#

i spoke to someone the other day and they gave me another method which one similar to the one i sent

toxic fern
#

Those are the only 2.

#

Literally it.

minor linden
#

i have a problem going live in facebook...cuz my stream elemnt obs.live has a problem going live stream in facebook . thank you in advance

rugged quail
#

@toxic fern it worked using that method i sent u weird, ik it removes the current bot name but it then lets u make a new one and it connects, while when i was doing it thru obs without the --remote-debugging-port=40404 it didnt want to change it

#

but tks

flint condor
#

Anyone know how to fix the media request setting so that “inappropriate” music will play. IE: Reggie watts “fuck shit stack” won’t play due to content ... do I have to sign into YouTube through se...?

toxic fern
#

@flint condor Outside of making the songs be music category explicitly using link blockage and word blacklist not really.

full thunderBOT
fallow sun
#

I need an older version of streamelements as my chat box doesnt work

zinc vessel
#

Hello, i have a question for my alerts.
So i have a alert video without sound and an extra sound file. Now i want to set this together in stream elements for my alert.

The problem is that i need the sound without the video for 2,5 seconds first and then the video shall be showing. You know what i mean?

Is that possible and can you help me? I cannot find anything in the internet..

fierce obsidian
#

guys I am having an issue. I'm trying to set game capture up on obs and Xbox companion app isn't reading anything. I have a black screen. I have tried running admin, removing scenes, adding scenes ect. sources all of it.. it's not working does anyone have a fix for this? Thank you.

hollow galleon
#

Hey, Im having an issue with my game capture not getting my game anymore. It was literally fine last night. I never turned my PC off, I don't know what happened

desert talon
#

can anyone help me capture chrome on twitch for streaming and recording? it keeps giving me the black screen even after i turned off the "Use hardware acceleration when available" setting in chrome pls help im dying i dont know what to do

pliant nymph
#

hello, trying to swap from facebook to twitch but everytime i start stream, it says streaming to facebook after i've changed the service to twitch etc

full thunderBOT
#

StreamElements menu, on top of OBS > Logout > Login

pliant nymph
#

oh, ill let you know. thank you!

stoic yoke
#

im not capturing audio in my games window

desert talon
#

i got it figured out thanks guys

pseudo ledge
#

im having overlay issues

#

my main gaming view overlay isnt working at all

#

when i try to go to customize it says invalid authorization token

#

@misty pilotdesk

pearl hinge
#

I NEED LIKE SOME MEGA HELP. the overlays for my hype cup wont pop up on my actual stream and idk why

mighty scarab
#

why is my overlay blank when i add it? the css is empty etc its being addded via the overlay link from the streamelements site

pearl hinge
#

yes ive put the link into the overlay

#

but it wont pop up

mighty scarab
#

is it just black for you too?

pearl hinge
#

yes

mighty scarab
#

kinda annoying ngl

pearl hinge
#

im trying to get a hype cup on before i have to go live

mighty scarab
#

I think it’s tied to the overlay tbh

#

So gl

misty trench
#

hi! I need help on adding multiple stinger transitions

#

I tried adding the OBS Transition Matrix plugin but it is not showing up

full thunderBOT
#

@pearl hinge OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

tough lodge
#

Hello, does anyone know why when I put the link of my overlay in OBS instead of leaving the overlay I get the login menu?

mighty scarab
#

not logged in?

full thunderBOT
#

@tough lodge To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

honest drum
#

So I'm having some issues, I recently got a razer ripsaw HD and its not being picked up by obs

vocal lance
#

Hello. So yesterday I changed my twitch name and now I cannot see my chat in OBSLive. I already logged out of obslive and logged back in using my new name but it still isn't showing any in my chat. Any way to fix?

mighty scarab
#

does anyone know why when i import an overlay via a link it doesnt work?

#

help?

river swift
#

Dose anyone know how to add the merch alert to streamlabs

mighty scarab
#

this is stream elements

#

not stream labs

#

ask in the stream labs support server

tawny forum
#

Alright lads, I've got a weird one for you so let me write this out in a way that makes sense, because it's definitely a high degree of stupid haha.

mighty scarab
#

why isnt my overlay showing/loading ive been trying to get help for a few hours now

tawny forum
#

So this error I'm having relates to media request, I'm a twitch streamer also.

I've had several back up playlists for the last few months, but none of them seem to get around this issue.

The issue: So, my current playlist has over 130 songs in it, sometimes at the beginning of the playlist, or middle, or when I have it set to shuffle playlist, there are moments when once the playing song ends, it does NOT go to the next song in the queue, regardless if the next song is a requested song or from the current back up playlist.

I've had this happen in the web browser version, the ground control application, and through the OBS live extension. The skip button also just grays itself out as well if I click it. Thankfully the OBS live version has a simple refresh button that will play the next song in queue once the dock is refreshed. Sometimes, I also get the "Stream elements it's better" ad within my media request, and this happens a lot

#

Any thoughts? I tried to plot as much information as possible. I'd like to note that when I'm using the OBS live version, I'm logged out of the streamelements site from my browsers, and from the ground control applications I've got setup on my gaming and streaming pc(s)

turbid mica
#

@tawny forum are you importing like premade playlists? I believe if a video has been taken down in the list it'll bork it

tawny forum
#

Really? hmm

#

one second

#

Oh wait, so the current playlist I technically made myself, or rather I used a secondary application to copy one playlist from my spotify over to youtube to make this back up playlist. Let me check to see if any of the songs are missing. I'll be back in about a minute

turbid mica
#

@mighty scarab is it a shared overlay link or another type of importing?

tawny forum
#

So I'm quickly going through the playlist on youtube and playing each song to see if any of them are broken, 30 songs in and so far no

mighty scarab
#

not shared tho just a linkof the overlay from my overlays section

turbid mica
#

okay so you're just trying to place the overlay in your obs

mighty scarab
#

mhm

#

but it comes put as black and not loading

#

ive tried clearing the css etc

#

nothings worked

#

:/

turbid mica
#

when you preview the overlay from streamelements does everything show up properly?

mighty scarab
#

no

#

nothing shows at all

kindred fox
#

what should your overlay look like?

mighty scarab
#

will you be able to see via a link or should i send a pic

kindred fox
#

screenshot the overlay in the preview without the address bar

mighty scarab
#

what

turbid mica
#

and by preview we do mean My overlays> hitting the preview text on the overlay

mighty scarab
#

ahh ok so the site

#

im very tired so please excuse me haha

turbid mica
#

yeah figured there might be a little communication error there all good

mighty scarab
#

ok good to hear you cool

tawny forum
#

Went through all 138 songs, they all seem fine

mighty scarab
#

im on a laptop so the ss will be scuffed

#

like that basically

#

(but not fully black and not loading lol)

#

if it helps im on an 32 bit windows laptop using what i beleive the latest version

turbid mica
#

@tawny forum you say you have them on both do you have the obslive media player running on both computers?

tawny forum
#

I used to exclusively use groundcontrol on both machines, one on my streaming pc to manage incoming requests, and the other on the gaming pc to hear the songs. It was antiquated but it worked, then I stopped doing song requests for a month or two and then this issue popped up

turbid mica
#

So which is playing the media player obs live or one of the ground controls?

tawny forum
#

I have a video of this issue if that helps

#

So I dont use the ground controls any more, I switched over to obs live this month, and uninstalled both ground control apps

turbid mica
#

OH I missed on reading that apologies

tawny forum
#

Its okay lmao

turbid mica
#

Do you have a song length limit on?

tawny forum
#

I do, ten minutes, most of the songs in this playlist/that are requested are between 2-6 minutes long at most

#

Would it be okay if I posted the video here?

turbid mica
#

yeah go ahead

tawny forum
#

Just to clarify this was the obs live dock

#

I just popped it out for the video

turbid mica
#

yeah

river swift
#

Is there a way to have the merch alert to work with streamlabs?

tawny forum
#

Stream labs obs?

bright sinew
#

I tried to set a custom Video and sound for my cheer alert but it refuses to update

mighty scarab
bright sinew
#

Does anyone know how to make it work

turbid mica
#

@bright sinew when making a new alert some of the areas have variations (cheers being one) might have to edit/remove them

bright sinew
#

That Worked Thank You

turbid mica
#

@tawny forum could you duplicate that playlist and shorten it up to 99/100 songs

tawny forum
#

Sure, one second!

turbid mica
#

then give it another whirl

#

with that shorter list

turbid mica
#

har har I know that bug was fixed ages ago

mighty scarab
#

my problem still isnt fixed :/

turbid mica
#

@mighty scarab can you run the 64 version of obs?

#

you say you run the 32

mighty scarab
#

how can i do that if im on a 32 bit operating system?

#

im forced to use the 32 bit :/

kindred fox
#

^

turbid mica
#

okay just making sure i had read everything right

tawny forum
mighty scarab
#

mmmmk

kindred fox
#

What version of the windows are you running @mighty scarab ?

mighty scarab
#

32 bit like i said

tawny forum
kindred fox
#

Windows 95? ME? 2000? XP? Windows 10?

mighty scarab
#

windows 10

#

my bad

#

assumed you thought i was talking about win 10

kindred fox
#

How in ze heck did you get 32-bit windows 10?

tawny forum
#

Gonna have to test run this and just see

turbid mica
#

@tawny forum owlglare3 are you sure now?

mighty scarab
#

idk? didnt say it couldnt install on 32 bit as far as i know @kindred fox

#

¯_(ツ)_/¯

kindred fox
#

Truth

tawny forum
turbid mica
#

@mighty scarab when we asked you for that screen shot of the preview go back to the preview (My overlays > preview button) and copy paste that WHOLE URL and try in the browser source of obs

mighty scarab
#

im confused even more tired atm its 1 am is why

#

its 1am here

#

but

kindred fox
#

Checking something

mighty scarab
#

my brains ceels are telling me to paste the link into another tab and install the animated image clip thingy

#

correct or?

#

because thas all my ample brain power i have atm

turbid mica
#

copy the url of the preview link, and put that in the url space of the OBS browser source you made

mighty scarab
#

so in the browser part in the scene?

turbid mica
#

yes

mighty scarab
#

ive been trying with that

#

lol

#

cleared the css etc

#

nothing worked

kindred fox
#

@mighty scarab Can you click StreamElements and Switch to OBS Studio and see if it loads?

#

I have a feeling I know why it won't work

mighty scarab
#

switch to obs studio from live?

kindred fox
#

yes

mighty scarab
#

k 1 sec

kindred fox
#

it may also require un-installing OBS.Live and re-installing OBS Studio as part of the test

mighty scarab
#

oh

#

well ive changed and nothing chnged but let me refresh

kindred fox
#

I believe the OBS.Live plug-in is only supported on 64-bit OS, which means that you may need to uninstall OBS.Live/OBS Studio and re-install OBS Studio to see if we can get your browser sources working

mighty scarab
#

ill try uninstalling obs live

#

uninstalling obs.live

kindred fox
#

I'm not entirely sure if it will work once you uninstall as there are some components of OBS.Studio that are modified upon installation of the plug-in. It's why I say you might have to re-install OBS Studio over the top

mighty scarab
#

mmmk

#

well ill try what im doing right now

#

and if it doesnt work ill reinstall the whole thing

kindred fox
#

make sure that if you uninstall you don't remove your user settings 😄

#

bad things happen

mighty scarab
#

l-like what?

kindred fox
#

like your scenes and sources getting deleted

#

we don't want that 😄

mighty scarab
#

oh ok

silent viper
#

when im streaming the stream runs fine no frame drops but when i pull up the stream on my phone it looks very distorted and there are a lot of pixels if you have any suggestions on how to fix this it would be great

mighty scarab
#

i thought you meant corruption

kindred fox
#

you probably need to double-check your encoder settings

mighty scarab
#

or that could work

#

weird now obs studio isnt able to work on my laptop

kindred fox
#

try re-installing OBS entirely

mighty scarab
#

mmmk let me unistall it all then

#

reinstalling

kindred fox
mighty scarab
#

didnt work

#

@kindred fox

#

doesnt display the overlay

small siren
#

How can I get ride of this excess space above and below my stream

mighty scarab
#

i think you gotta make it some how fill the screen

small siren
#

Man your smart 🤓

full thunderBOT
#

@mighty scarab OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

kindred fox
#

Have you tried disabling hardware acceleration?

#

@small siren is it an ultra wide monitor?

mighty scarab
#

let me look

small siren
#

Yes

kindred fox
#

Ultra wide monitor support on twitch isn’t a thing

#

If it’s not 16:9 resolution (4K, 1080p, 720p) you can’t get rid of the bars

mighty scarab
#

no i didnt

#

i restarted

kindred fox
#

I was just working with a friend on it yesterday and no matter what you do it’s gonna have bars

mighty scarab
#

it worked

#

fucking finally

kindred fox
#

Woot

#

Now

mighty scarab
#

omfg i can sleep

#

its 2:18am

#

wait

kindred fox
#

So at this point

mighty scarab
#

wtf

kindred fox
#

Eh?

mighty scarab
#

its 2am

kindred fox
#

Lol

mighty scarab
#

eeeh its a friday

#

fuck sleep

kindred fox
#

Exactly

small siren
#

Hmmm well then I need to get it as close as possible I figure

mighty scarab
#

sleeps for the weak

#

PARTY AND DONT DO THE BAD

kindred fox
#

So at this point you can try to install obs.live and see if it works. If it doesn’t then you’re stuck with obs studio

#

But that’s something to do after sleep

mighty scarab
#

i have obs live installed

kindred fox
#

Oh

#

Well shit

mighty scarab
#

it aleays installs with the other

kindred fox
#

We did it

mighty scarab
#

for some reason

kindred fox
#

I’m getting ice cream then

mighty scarab
#

ayyy

#

buy me somw UwU

small siren
mighty scarab
#

and the snowsgiving event stopped sadly

#

amazon?

#

yeah maybe buy one from currys pc world mate

#

theyre way better xd

kindred fox
#

Yeah it won’t matter @small siren. That 21:9 ratio isn’t supported by twitch because majority of viewers are on 16:9 or 4:3 (god forbid) monitors so they don’t really let ultrawide streams display correctly. The smoosh them into a 1080 window

small siren
#

It is a 2560x1080 so if I just go 1920×1080 is that the best I can do for now?

kindred fox
#

Yes. It is gonna look wonky

#

Really wonky

small siren
#

Thats so stupid ok Ill just buy another one and give this to the wife, ty for your help, its refreshing when someone isnt toxic

mighty scarab
#

WE STOPPED OBS-ISM WHOOOO

#

ANYWAY

#

i can sleep

kindred fox
#

If you set your canvas in obs to your monitor resolution and downscale it doesn’t look terrible

mighty scarab
#

gn

kindred fox
#

Try whatever the 720p equivalent is and see how it looks

#

Night @mighty scarab enjoy streaming

mighty scarab
#

if i got viewers that is

small siren
#

Ill try that ty

mighty scarab
#

gn

kindred fox
#

That way you aren’t throwing away a good monitor

#

😉

#

I have a 1440p and I have to downscale it to 720p because I’m paranoid about dropping frames

small siren
#

So I tried 1920x1280 and it almost fits right, u said try 720 then?

kindred fox
#

Yep

#

It will look worse than what you see on your monitor but won’t be terrible for viewers

#

There’s gonna be like an 864 or some awkward number preset you can downscale to

#

Maybe

#

I can’t remember

#

If you click the drop down for scaled resolution it should give you some options

small siren
#

Not horrible I guess ill keep adjusting it, ty for the help again

mighty scarab
#

thats called side ways veiw

#

it happens when the phones tilted

#

incas you couldnt figure it out hun

small siren
#

Blocked :)

mighty scarab
#

ok

#

for correcting you or?

spare harbor
#

HI

kindred fox
#

That’s not too bad of a view

small siren
#

@kindred fox if I just streamed with a capture card through xbox would my monitor resolution still matter?

kindred fox
#

No

#

Well is the pass-through going to the monitor?

small siren
#

Never used a capture card, so yes? Just trying to think of a work around cuz I do want to buy a capture card and stream more on xbox

kindred fox
#

if you're outputting to the ultrawide, it will have the same issue. If you output to a 1080p screen like a TV, it will be fine

#

you may have to adjust your OBS canvas

gray jolt
#

Hello - I just bought and installed an ElGato 4k60 PRO. When I add it as a source in OBS, I get the desktop and toolbar from my gaming PC but that's it. The game I see on my gaming monitor is not coming through to the new capture card it appears. Any suggestions?

small siren
#

@kindred fox fixed it...all I had to do was set my video capture to the game, then play the game in 16:9 then change my video output to 1280x720 and transform all my overlays to stretch to fit

#

Now I can play the game, monitor twitch, change scenes all on one screen.

atomic nymph
#

Hi can anyone help me here?

full thunderBOT
#

@atomic nymph Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

atomic nymph
#

I have a problem. I do have my overlay setup using stream elements. However, my chat wont appear during my stream. I stream on Facebook by the way. All alerts, notifications, tips, stars, etc are working fine. the chat was gone by the way. I tried adding a stream chat using the stream tools in the overlay editor and tried again. still no chat appeared.

#

For the record, when I started using streamelements i really loved it cause everything is appearing. Just last week it was gone

honest echo
#

Our dev team is working on the chatbox widget for FB at this moment.

atomic nymph
#

@honest echo oh ok. I thought I did something to my settings or what not.

#

I am sorry.

#

Thank you for answering though. Really appreciate it

silver pumice
#

I did a test stream few days ago and it has been more than one hour of stream and when i view it on my twitch it streamed for only 19 minutes and thats not what im expecting using this program

meager dirge
#

would anyone here mind helping me fix my StreamElements bot in ObsLive?

full thunderBOT
#

@silver pumice Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

shy mountain
#

@meager dirge what is the issue you are facing?

wintry blaze
#

@full thunder fb stream chat wont load?

shy mountain
#

The chat widget for the overlay is currently bugged and devs are aware of it. No ETA on a fix.

wintry blaze
#

is it also possible to stream with slobs but use your alerts and chat?

shy mountain
#

Yes

#

No need to tag an entire group of people

wintry blaze
#

sorry

#

do i need to have streamelements open when i stream using slobs or no

full thunderBOT
#

@wintry blaze To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

#

@wintry blaze We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

wintry blaze
#

is facebook chat fixed already

#

?

shy mountain
wintry blaze
#

please update here

#

when its fixed

shy mountain
#

There are other people who use the helpdesks for questions and support. Updating with a message when its fixed, will get lost in a flood of messages.

#

And no, we are NOT going to ping 100,000+ people when its fixed

#

@wintry blaze DMing out twitter will not have the widget being fixed. First of all its Saturday - meaning that devs don't work today. Second, there are other things the devs are also doing at the same time.

winter ruin
#

Hi Guys, i just ran into a problem were i cant edit my overlays, my mouse always looks like this 🚫

#

cant click anywere only on the back arrow of the explorer not even the one of streamelements

shy mountain
#

Click on the layers tab -> unlock the widget you want to edit/work with -> now you can click on the widget

winter ruin
#

cant click on anything

#

not even on the back arrow

#

from the URL to the bottom i get that sign, cant change the name, or click on help, or click on preview

#

if i open it through the overlay tool in OBS, i do not get that sign but cannot click on anything either, cant even save or emulate alerts

shy mountain
#

Show me a video of what you are opening and trying to click on

winter ruin
#

can i stream it?

#

through discord

shy mountain
#

no

winter ruin
shy mountain
#

So this is not related to OBS.Live

#

as I thought you were using the overlay editor from the plugin

winter ruin
#

well

#

same happens to the plugin

shy mountain
#

which overlay?

winter ruin
shy mountain
#

just give me the name of the overlay

#

no need to record a 2nd time

winter ruin
#

Main overlay

#

Second time recording was to show it was also happening on the OBS plugin

shy mountain
winter ruin
#

ha!

#

interesting

#

why is it not working on my computer :/

#

i will keep poking around, at least i now know it is an issue with my PC so that reduces my search a lot

#

thanks a lot

shy mountain
#

try and restart your PC

winter ruin
#

unfortunately still not working

#

thanks for trying though

mystic girder
#

Hello

#

I need help please

full thunderBOT
#

@mystic girder Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

mystic girder
#

I’m editing some overlays

#

But when i add to stream labs my laptop screen is 1366x768

#

The base resolution is 1366x768

#

My overlay is showing half

kindred fox
#

Overlays should be added at 1920x1080 and scaled from there

mystic girder
kindred fox
#

What resolution is your monitor?

#

I’m guessing you need to set your main canvas size in obs to match your monitor resolution, not CS:GO

#

I believe it’s obs settings > video @mystic girder

mystic girder
#

My monitor is 1366x768

kindred fox
#

Ok. That might be something we can fix another way.

#

Gimme a sec

mystic girder
#

Ok thank you

#

I fixed it was my monitor problem

#

So now do i need to add chatt and other things manually or just add the browser url and it’s ready

kindred fox
#

Add the overlay URL as a browser source and gg

#

if you need to customize the resolution you can always click the "..." icon here and select properties

mystic girder
#

Thank you I really appreciate your help

kindred fox
#

there are many options. most overlays are set up for 1920 x 1080

stray silo
#

i have to change my streamkey on OBS live where i do that ?

mystic girder
#

I’m new streamer i just hit 73 followers on twitch and i didn’t know hot to add overlays

#

How*

kindred fox
#

@stray silo OBS Settings > Stream. It's preferred that you connect directly to twitch instead of using a stream key as it is more secure

stray silo
#

i did but i had to reset password and its being Meh about it

kindred fox
#

verify that you can log in via twitch.tv in a browser

#

Then connect in OBS Settings > Stream, and also click StreamElements > Logout > Log in to make sure the OBS.Live add-on works correctly 😄

stray silo
#

ok fixed it had to reset the application too

#

thanks

mystic girder
#

How to reset the timers

jaunty whale
#

Yea, how can I enable that timer just only start when I am live? Bcs it starts just when I open OBSlive

mystic girder
#

And how to add my social media on the starting soon scene

kindred fox
#

@jaunty whale it starts as soon as the scene loads.

#

@mystic girder if you’re using a pre-made template there should be a social media set of layers that allow you to change the text

mystic girder
#

Yes I’m using overlay that was on the stream elements website

#

I added my socials but they don’t show on scene

full thunderBOT
#

@mystic girder To edit the text of a widget, click on it and select Settings at the bottom left.

mystic girder
#

Thank you

zealous saffron
#

Came back after a few weeks off. When I start a stream and then change a scene I get an error "An encoder error occured while streaming". It then kills the stream. I have looked around and I have confirmed my encoder settings and that no other software that I can find is accessing the encoder.

#

Anyone?

hazy tide
#

i still cant get my desktop audio to work man. the struggle

sullen yoke
kindred fox
#

Adjust the alert text margins in the alert settings

sullen yoke
late furnace
#

margin up top will adjust any text that is diplayed to any position you choose so play around with it till you hit the mark

sullen yoke
#

Thx

quaint crypt
#

hello i am not getting sub notifications only donations on my streamelemnts. It has worked fine up to this point im not sure what happened...

sullen yoke
#

even tried a minus but it wouldnt accept it

sturdy briar
#

Hey, I just upgraded my graphics card to a rx5700.
I previously used Nvec to encode my streams, but now since I switched to amd I now have to use their encoder.
The issue is... I just cannot change the bitrate for my streams (it's either stuck on 1 or 0). Any idea on how I can solve this?

lusty mesa
#

Hello could any1 please help, I swapped from streamlabs to obs live and for some reason, my output is lagging for my viewers..with the same settings as usual

thorn hatch
true knot
#

Hello. I use stream elements. Is there a way to randomize my stingers?

Let’s say I have 5 clips, is there a way to select all 5 so that whenever I click to transition between scenes, it will play a random one within the 5 clips?

cobalt gull
#

umm

#

so

#

I updated OBS live.

#

Now my bitrate is just tanking it..

#

Stream looks like my frames are 5 fps

#

and theres like a delay even though it's disabled

native owl
#

Hello. When i downloaded obs live it says there is chat bot. But ive looked all through streamelements and havnt been able to find it

full thunderBOT
pseudo ledge
#

hello is someone available

#

my overlays arent working and i cant figure out why

sudden tangle
#

hey

#

when i press start streaming it automatically connects to fb but i changed over to twitch

#

how do i change this

#

in the stream settings my twitch account is connected

#

but it still connects to fb when i press the button to start streaming

full thunderBOT
#

@sudden tangle StreamElements menu, on top of OBS > Logout > Login

#

@pseudo ledge To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

sudden tangle
#

@full thunder thanks

cobalt gull
#

Can I get help?

full thunderBOT
#

@cobalt gull Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

near pivot
#

can someone help me find documentation for the html variables in the "custom css" portion of the alert box. i want to create my own but i don't know how to access the message or custom uploaded image

versed pagoda
#

My streamelements bot is not working with my youtube channel i connected it but i dont know why the commands and timers wont work

#

along with the modules

rugged quail
#

hey guys, my youtube chat isnt working it flickers between "start streaming to activate" and "waiting for your stream to go live" rapidly but never connects

neon laurel
#

hey how come when using follower goals it shows in correct amount of followers?

full thunderBOT
#

@neon laurel To reset goals:

  • from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
  • from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

keen eagle
#

hey any reason i dont have a + button on the scene tab to add a stinger transition?

full thunderBOT
#

@keen eagle Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

shadow pollen
#

Hello, I am getting a black screen error on the game capture screen while using the program.

full thunderBOT
#

@shadow pollen Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

rugged quail
#

Today at 21:13
hey guys, my youtube chat isnt working it flickers between "start streaming to activate" and "waiting for your stream to go live" rapidly but never connects

#

can I have help please? I seemed to be missed.

timber fable
#

Hey guys, i'm wondering where i'm supposed to paste my stream key. When I try to go live it keeps telling me that it cannot validate my stream key, but I'm assuming I just haven't put it in yet.

kindred fox
#

Obs settings > delete stream key and click connect to twitch

timber fable
#

I'm in the settings now but I don't see "delete stream key" in any of the menus

kindred fox
#

It’s under stream

#

If you don’t have a stream key entered click connect

silk perch
#

Just found out that when someone cheers or donates and same with the gifted subs. the tts speaks when it happens over the music and then does it after the alert music finishes. any ideas why it is doing this?

bright mountain
#

Can any one explain the set up and how itr works and do i need to re make my whole sceen as i have stream labs stuff there

tawny forum
#

@turbid mica So uh

#

yeah that issue still occurs

#

I genuinely have NO clue why this happens. One moment my songs play fine for an hour or two, then sometimes they cant go ten minutes without needing to be refreshed before going into the next song. its so weird

tough comet
#

Hey guys, I am noticing I don't have the "+" symbol available on my transitions panel. I am not able to add any custom transition. Any suggestions?

full thunderBOT
#

@tough comet Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

cobalt gull
#

Is there anyway to undo an update?

#

Or atleast a way to fix this?

full thunderBOT
#

@cobalt gull Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

cobalt gull
#

^^ there's the log.

rugged quail
#

Wowsers am I just going to get ignored all night with my need for help?

turbid mica
#

@rugged quail relog StreamElements menu, on top of OBS > Logout > Login

tough comet
#

I am not receiving tip alerts and tip moderation is turned off. Any suggestions?

turbid mica
#

@tough comet if they're going through paypal check to see if they're not a pending/held payment

tough comet
#

They're not. I hear the chime sound. And a TTS sound but no graphical alert.

turbid mica
#

Have you been seeing other alerts go on?

tough comet
#

Yes, sub, follows, cheers, all have worked just not tips

turbid mica
#

if you emulate the alert through the overlay maker on the website does it play? (make sure the check mark "Preview live on stream" so it plays through the OBS overlay)

tough comet
#

Yes, but it just plays the sound and the TTS message.

tribal vessel
#

Did OBS get rid of their video request function? Mine hasn’t been working for several weeks now.

tough comet
#

If it helps, I just transitioned from SLOBS to SE

tribal vessel
#

Or maybe it’s called media share

turbid mica
#

@tough comet So you do receive the alert its just the image/gif/video just doesn't play. Double check the tip alert and any variations and possibly reupload it

tribal vessel
#

It lets you play videos on your stream through OBs

turbid mica
#

@tribal vessel the media share is still there in the obs.live plugin. Make sure the widget is on your overlay

tribal vessel
#

It is I’ve double checked it just stopped working

#

Like it won’t show up in the window

#

It’s just a blank box

turbid mica
#

@tribal vessel if you stream on twitch have you changed your name recently

tough comet
turbid mica
#

@tough comet did you import your overlays/alerts from SL to SE or make them from scratch with the overlay maker

untold kiln
#

Hello, I have a problem with obslive, when I downloaded the streamelements, who followed me, who donated me, etc ......, I accidentally removed it and I don't know how to put it again

kindred fox
#

@untold kiln click streamelements in the menu > activity feed

tribal vessel
#

It just stopped working one day

untold kiln
#

@kindred fox where is the menu? when does the program start?

tribal vessel
#

Usually this has happened and I’ve pushed the little refresh button in the top left corner but now that’s not working anymore

turbid mica
#

@tribal vessel have you relogged in through OBS.live ( Streamelements dropdown > log out then relog back in)?

tribal vessel
#

I haven’t tried that I’ll give it a shot

tribal vessel
#

Lol who knew it was so simple

#

Thank you

turbid mica
#

You're welcome

#

@untold kiln in obs at the very top there is "StreamElements" drop down. Click on it then click on activity feed like Orsuna said to

craggy quail
#

Hi. I'd like to ask if there's an option for OBS live to switch to another FB page without logging in/out since I am managing multiple pages from the same FB account?

kindred fox
#

Not within obs

night anvil
#

hi! i dont know if this is a problem that can neccesarily be fixed without me just upgrading my wifi but my streams are generally fairly blurry and i thought i set everything up to be smooth when streaming. i have a 25mbps download and a 4-6mbps upload and have changed settings accordingly ( with help from youtube vids) but still am unable to have a clear stream. is there any way to fix that?

mighty scarab
#

Will I have to connect my laptop to my PS4 to use the overlays or will i just have to have the obs open and running to use them and for them to show on stream?

fast oar
#

this doesnt particularly relate to stream elements itself, but im having alot of trouble trying to resize a game capture to actually fill the screen on OBS

night jetty
#

need help adding overlays asap please

full thunderBOT
#

@night jetty To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

night jetty
#

i bought an overlay from another website but dont know how to install them to obs studio

honest echo
#

Then would be better to ask to the website where did you bought it about the exact instruction on how to add it on OBS

night jetty
#

they have a video stating how to install but my obs isnt picking up the download on my pc

prime copper
#

Anyone know why !kappagen (the command specifically) doesn't work but emotesplosions do?

neon laurel
#

why does my live stream keep buffering?

full thunderBOT
#

@neon laurel Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

wintry blaze
#

is the fb chat still down

#

?

honest echo
#

@wintry blaze we are still looking into that, yes

wintry blaze
#

ok thank you

#

!!

drowsy lodge
#

Does streaming and recording the same time have a impact on fps? Have a 1660 super

long bobcat
#

i started doing it recently it seems Ok
i'm on a 2pc setup though
if you stream on 1 pc it will probably have some impact

hollow kestrel
#

i cant get media share as a dock on obs.live help?

remote turtle
#

Quick question. For alert sounds effects is there a place where I can choose from a list of sound effects or do I look them up on my own?

long bobcat
#

what does that mean? it's streamelements > media request
what's the issue with this? @hollow kestrel

@remote turtle alerts, or sound effects to redeem via chat?
either way you should provide the sounds, we don't have a library of sounds to choose from

remote turtle
#

Welp, was worth a shot to ask. Anyways here's another question. Can I download my animated alert as a video file?

long bobcat
#

it works the other way around essentially, you upload your assets to use as alerts

rugged quail
#

how do i use OBS?

full thunderBOT
rugged quail
#

um....so my stream is still showing a black screen even with the sources and idk what to do

full thunderBOT
#

@rugged quail OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

rugged quail
#

nothing changed

distant breach
rugged quail
#

ok?

candid shale
#

i am trying to creat transitions but the only things i can see on my transition menu are are cut fade to black and fade

distant breach
rugged quail
#

nope

candid shale
#

here let me send u pictures of all my sorces \

#

put display capture on

#

@rugged quail

#

in surcos

#

sorces

rugged quail
#

i did

#

no change

candid shale
#

ok

#

window capture?

distant breach
#

@candid shale ... ya that is odd.... that's all i see too

rugged quail
#

we just tried that

distant breach
#

when you get to that last screen shot I posted; if you change any of the options in the dropdown does any of them show a preview of the window?

candid shale
#

put on window capture

rugged quail
#

no they don’t

distant breach
#

take it off the Alienware center and try like discord?

#

it might be a question better for OBS.... i'm out of the simple answers that i know 😦

rugged quail
distant breach
#

can you open up a chrome window or notepad or something?

rugged quail
#

wait...it’s working now

distant breach
rugged quail
#

thank you

candid shale
#

i thank i screwed up my whole setup trying to help u

distant breach
#

@candid shale ...i'm still trying to figure out the transition thing... 🤣 .... i removed mine and only have 2 options now

rugged quail
#

and how do you add the webcam footage?

candid shale
#

that is happinng to me

#

old on

#

watch that

#

can i revers what i have done

rugged quail
#

ok. well the preview works...

#

but the screen still doesn’t show it

distant breach
#

ctrl-z @candid shale ? ... hahah i'm not good with OBS

candid shale
#

no

#

thats discord

distant breach
#

that looks correct to me @candid shale .... what am i missing?

#

that overlay 'kkkk' is at the bottom of the list so is hidden by the discord window

candid shale
#

yea i was just typing letters

#

but io fixed it

rugged quail
#

?

distant breach
#

ok; i wasn't sure if you were questioning why the lower part of the overlay was covered; i like that set up 👍

candid shale
#

but still how do i use transitions

distant breach
#

oh ya; not sure... going to check that

candid shale
#

u there

distant breach
#

i'm looking at the transitions; that might be right?

#

@rugged quail did you get it figured out? it's about get the preview to show then playing with the options to get it to show in the main screen.

#

that's about the best i know of with OBS; and then also trying the hardware accel option

rugged quail
#

ok

candid shale
#

thos arnt what i see

#

i need stinger

#

butt i don not see that

distant breach
#

if you click the "+" you don't have stinger?

#

... i need to update; i'm on an old version

#

ya. it is still there for me after update. what do you see when you click the "+" ?

candid shale
#

how do i update it

distant breach
#

in both the Help & SE dropdowns

candid shale
#

nope

distant breach
#

you don't have an update option?

candid shale
#

i do i am updated

distant breach
#

i was a few behind 🤦‍♂️ ... i'm still updating

candid shale
#

we need a better person here

#

@light hull hello we need your help

distant breach
#

hahah for sure. i just updated. and i don't have the "+" anymore

candid shale
#

how do i take screen shots

distant breach
#

windows key + shift + s

#

that'll send it straight to clipboard; then ctrl-v into Discord

candid shale
distant breach
#

why does your's look so different? are you using SLOBS ?

candid shale
#

obs studio

distant breach
#

26.0.2 ?

candid shale
#

nvmmm

#

i figured out why

distant breach
#

haha. alright; ya. you got me confused. what was the reason?

candid shale
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nvm it went strait back

primal stream
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Good Morning,
does anyone have the same issue:
I edit my Stream Settings in the activity feed and press save at the bottom. When i press the backwards arrow it says, i have unsaved changes and if i want to save it. So i need to double confirm the change. This is a little bit annoying ....

long bobcat
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yeah it's a bug that will hopefully be resolved soon OkayChamp

primal stream
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alright ^^

candid shale
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i do not have a swinger opion

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option

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@long bobcat

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i did ittt

primal stream
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do you use the Auto Config from OBS for your Stream Settings? or would you recommend it? 😄 Because usually the Auto Config in many apps is not that great...

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and why should you use the Media Request from StreamElements? Because DMCA is gonna hit you hard with all those youtube videos available to be played...

long bobcat
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there is 0 relation between Media Request and DMCA

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you can play endless NCS songs via Media Request

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up to the user to be updated with copyrights issues, it is not related to MR nor should it be perceived we are responsible for what users play on their stream