#helpdesk-selive
1 messages · Page 4 of 1
Good morning! Not sure where to find nor post. But I keep getting plug-in failed for own3d pro on obs studio after the update. Help, please
Is there a way to roll back the SE.Live plugin to the previous version of OBS, aka before 28.
Work at a production studio and someone updated, but all the Plugins we use are not currently ready for 28.
Thanks in advance.
Yeah I've rolled back OBS, but I can't get the SE Live Plugin to rollback as well
I recently updated to OBS 28, and I am now trying to update SE Live, but I get this error ever time.
Download from the website and run the installer https://streamelements.com/selive
This issue was also resolved, so it should not occur anymore during an update.
Anybody have the issue where they have 2 "Start Streaming" buttons, 2 "Stream Elements" tabs on the toolbar and 2 "Stream Elements Live Support" buttons?
Not sure how to remove them, i've tried logging out and logging back it
@calm karma ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
i've already updated to OBS 28, but when i run the update for SE.live, it wants to download and install 27.4.1 overtop, is there an installer version that does not install an older OBS version by chance?
I've recently had that after a Windows reimage, the cause of that is having two installations of SE.live, uninstall the other instance (usually under C:\Program Files\obs-studio if you have it installed elsewhere) and then reopen OBS. you and also delete the SE.live files and reinstall from there.
I figured it out, if anyone is having issues with their streamdeck after the update, this fixed it for me:
https://help.elgato.com/hc/en-us/articles/8815141056013-Elgato-Stream-Deck-Plugin-Update-for-OBS-Studio-28
I've been fixing the cluster of OBS after my stream deck bricked from the firmware update. Now when I boot up OBS I get a little window that says PlugInsFailedToLoad.text
Can't find what that is.
Hi there My SE chat dock isnt working
@torpid dust ⤵️
Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org
@raw coral ⤵️
StreamElements menu, on top of OBS > Logout > Login
Are you running OBS in admin mode?
I have tried both. I get the same popup.
https://help.elgato.com/hc/en-us/articles/8815141056013-Elgato-Stream-Deck-Plugin-Update-for-OBS-Studio-28 <- can you try following this guide and see if the issue continues?
I followed those the first time. I still get that error. I just retried it as well.
What other plug-ins are you using?
None that have Text as part of it.
The error message doesn’t state what plug-in is causing the issue
I have tried uninstalling the plugins and booting it up. I still get it. The only way I don't is if I run OBS without SE Plugin
Or if I run the previous version of OB and SE live
Reinstall the SE.Live plug-in?
Just tried that. Same outcome
On 28.0.1?
@torpid dust ⤵️
Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.
Do that so it can get forwarded to devs
and error message appeared?
But I've installed them all. When back through and one by one.
Yep
The entire time.
Only time it doesn't is if I run the previous SE live
It doesn't seem to cause any problems yet.
reported it
Thank you! If you need anything else to help out feel free to ping me.
Now to get this bricked XL stream deck replaced.
Sigh.
tyty! ❤️
the new update that came out today just disconnected my stream deck again
I already downloaded this on Saturday
follow the instructions above.....
How do I revert to an older version of selive?
When trying to update SE.Live I seem to be in a loop that doesn't work. I launch OBS, SE.Live says update, I run the updater, I close OBS, the updater says close programs before continuing, I accept, the updater dissappears and nothing else happens. It just keeps doing that and won't install no matter how many times I try (yesterday and again today).
It looks to me like the updater is in the list of programs to close so it closes when I select "yes".
hello question a bit stupid but hey, I haven't found how to put the overlays created on the streamelement site on obs
@torpid dust I tried reverting my OBS studio to just the previous one and then followed the directions on the Elgato site and that seemed to fix it for me
the 28.01 update seemed to mess something up
@rugged quail Copy the overlay link from the streamelements site, add browser source in OBS and paste the link
Okay thank you so much
Same.
I updated to the newest version of SE live for OBS today & it seems to have gone all wonky with my StreamDeck. I keep getting this message:
I've tried uninstalling StreamDeck then reinstalling, repairing it, etc. Cannot get it to communicate & connect to OBS now.
Hey there! I've recently updated and installed OBS 28.0.1 and the latest version of SE.Live- I've been able to launch OBS, but on any instance that I try to log in to my Twitch account (Or other buttons on attempt) with SE.Live, whether through the welcome screen, File Bar, or by bypassing the login using the pop-out Activity Dock URL as a custom dock*, I receive a crash with no error. Has there been any reports of this so far, or any thoughts on how to resolve?
This one can be resolved by following here! https://help.elgato.com/hc/en-us/articles/8815141056013-Elgato-Stream-Deck-Plugin-Update-for-OBS-Studio-28
Resolved! I had to launch OBS in administrator- After the first Twitch login, it crashed, but on re-launch, activity feed re-appeared as a dock, and allowed me to login again.
Let me know with a reply ping if you'd like the crash logs for bug testing/investigation 
I am using a custom bot name. On some of my commands the bot will reply with channel emotes on other commands it just responds with the text. Any help as to how to get the emotes to display reliably?
edit
I am sometimes not smart. The emotes it cannot use are the ones for tier2 and tier3 subs. Just realized that I gave it a tier 1 sub.
hotkeys wont save in media request
Bot name needs a subscription to the channel to use channel emotes
and my music isn't auto playing
Viewer requested music that goes in the queue auto plays but the youtube backup playlist doesnt auto play
hi im getting a lot of obs/ se live updates none stop for pass 2 days plus the plugin error cant get it connect with stream deck
Have you gotten an answer for this yet?
Yes, the cause of the issues was due to running obs in admin mode with f1 manager, something conflicted with each other causing the issues, when running obs without admin mode it was perfect
oooooo well hell! Then i'll be living with those problems. Running OBS in admin mode resolves a ton of other problems for me. Thank you for getting ot the bottom of this!
well i woudln't call them problems but annoyances
hello~ the "reload overlays" SE.Live stream deck button used to reload all browser sources, now it only does the SE ones, is this intended?
so i was invite to has sponsorship and now i lost the ability to access it cause i was trying to remove an old YouTube account off and it literally wipes my overlay and everything i would ask if you give us the option to export our overlays
Are there any plans to support Apple Silicon?
Hey Hey.. how can i make a daily follower goal whis is automatic reseting iteslf every day?
I apparently logged into the wrong bot account for my channel on one of my custom docks -> https://yoink.streamelements.com/activity-feed?activitiesToolbar=false&theme=dark&withSetupWizard=false now i can not seem to be able to log out anymore. how do i reset the credentials for this feed so i can log in again?
AGAIN WITH THE STREAM DECK ISSUES WTF
what issues?
im not sure if this the place to ask
how do i enable chat stats on stream elements
and disable store and replace it with the merch shop
StreamElements Chat Stats
Recording dank memes from Twitch Chat since, January 9th 2016
404 - Page Not Found
that all i get
Hey guys, I'm unable to uninstall SE and OBS, whenever I click next, it check for locked files and closes the uninstaller window. No prompt of successful uninstall or anything.
Anyone know how to update plugins?
Hey guys I can't see the Websocket panel that should be in the tools drop down in V22.9.8.69 with OBS V28.
how would I go about getting to these settings?
All the tutorials show that's where I have to go and change the port number and "password" but I don't have this..
So none of my stream will work now xD
the streamdeck is got from elgato. and the Websocket is not needed in V28 as its now inbuilt.
Ooooh. So i need to get rid of the plugins?
the websocket you will yes and get the deck update from elgato.
Any chance u know what folder it is and how i get to it?
download the websocket plugin and look at where the files and re work from there
the websocket you will yes as its not needed in V28 of OBS
how come the OBS chat and activity feed have been removed from the dock menu? or is this just me? also the stream details section is completly missing too
are you logged into streamelements?
Yeah, i get it on the chat and activity feed from there, but not the stream info dock
I can see why people use SE activity feed but for my layout its too much space and can see any activity

Has SE live removed some of OBS's docks, like chat feed, activity feed and stream infomation as they are all missing since i loaded up today.
no idea. Im not seeing the Websocket in the tools dropdown ether.
It would seem like it!
I reinstalled OBS Via the downloaded installer and I now see the WebSocket settings! Panic over
just done that and still no luck
Hi, since OBS 28.0.1 I'm not receiving stream summary e-mails anymore. How do I re-enable them?
Hello I switched my twitch name now my store still says my old name is there a way you can fix this please
acocount ID 5db3df6204a4663aa4741d61
Hello I need help with obs I can't resize a game capture window
any reason why the docks for stream stats like how many viewers u have are gone now
help please se.live started to update stopped and now wont open.
Hey guys. I'm trying to help a friend of mine install selive and obs. Using the installer on the site works fine for me, but for some reason, does not install properly on their pc. I have done many troubleshooting steps, such as completely removing anything obs related, ensured they had enough storage, verified the install path, but they still can't install obs from the selive installer.. any ideas or suggestions?
I forgot to update streamelements before updating OBS and now OBS is coming up with a plugin error, how do I fix dis?
What plugin is having the error?
Have they tried installing OBS separately, then running the SE.live installer?
I don't think so. I'll have them try it that way and get back to you
You should be able to get the most recent version here: https://streamelements.com/selive
Ty
I assumed that'd fix it but I was anxious about it installing over what I have
And causing errors
I have a single moniter, is there anyway to have a chat box off to the side of my screen when I have OBS minimized?
If you have one monitor and/or would like the chat overlay on the screen, please look at the link below.
Please note this is not a plugin for OBS and not maintained by SE.
https://github.com/baffler/Transparent-Twitch-Chat-Overlay
is anyone else experiencing an issue where goals won't auto update live during stream? currently i have to make a change on the overlay to get it to catch up to the latest figures
I’m having trouble with the new OBS update, I can’t connect it to Streamdeck at all
after last update my botname changed back to streamelements and for the love of live i cant seem to change it back 😦 anyone can shine a light on this where to change the botname?
since its not anymore where it used to be
i wish there wouldnt be anymore updates....
everytime it messes up my setup
i fixed the bot isue and found out that its the scroll thingy in the tabwindow for the streamsetup isnt there...
i made the window bigger and found it
Is there any way to fix this yet?
Hmm im trying to flip my webcam horizontally but it wont flip, any ideas?
Right click > transform > flip horizontally
I did but image wont flip, only way to do it to use 3d transform..
hi
I am not sure if this is the right place for me tbh
I have OBS with SE plugin and I am trying to update OBS but it won't let me and Idk if it has anything to do with the plugin and Idk how to update it and I'm really frustrated.
Thank you! It seems to have been resolved, however. I keep getting the Plugin Load Error message when I start up.
I don't know if it's also related or not, but a few StreamDeck/SE.Live features don't seem to work, either. I have some media hotkeys that no longer are functioning. It says that "This StreamElements SE.Live action is offline. Please wait for it to become available."
I can manually click pause/play & change volume directly on the OBS/SE.Live, just can't seem to get the hotkeys to function. =/
OBS crashed using the SE.Live plugin
I've consulted OBS support and they say that it's most likely an issue with SE.Live
Generally it crashes somewhat randomly but usually a few minutes after starting up OBS
https://obsproject.com/logs/sW2LUquctKvX7os9
hey, have you found a solution ? i'm having rendering lag when alert is triggered (+2.5 ms), and it's also freezing my games.
@dapper blade so that twitch overlay for one monitor. How trustworthy is it? I see it isnt coming from streamelements itself.
Nope, I've just reverted back to the default Alerts for the moment
ok sad 🥲
when updating it says i need to close programs and one of those programs is the installer
so basically it just closes it and cant finish the install
ok downloading the installer from the website and running it fixed it
Hello I switched my twitch name now my store still says my old name is there a way you can fix this please
acocount ID 5db3df6204a4663aa4741d61
so i been getting this message pop up for a pass 10th time in the row when i start up my obs
@crude oasis ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
Are you referring to your Merch store? if so, we have to wipe it in order for the URL to update. If you're okay with this, let us know!
@clear trench ⤵️
OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png
yes im okay with that
Store is reset
Obs having issues when livestreaming, 'Encoder overloaded'and stream is lagging. If i restart the stream it is fine again (issue occured since patch 28)
Hi it seems like I can't access SE Pay. It mentions you need 100 followers which I assume means subscribers for the Youtube side of things. I have that and am in the US so I can't figure out why it's not an option for me. Thanks.
One sec
@cedar bridge ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
@cedar bridge ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
Include that account ID in your ticket @cedar bridge and they’ll run verification for you
Thanks, I appreciate it.
Obs having issues when livestreaming, 'Encoder overloaded'and stream is lagging. If i restart the stream it is fine again (issue occured since patch 28)
Is it just me or does anyone else have this?
@daring relic ⤵️
Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.
Any fix for the streamdeck plugins. Cant even use my deck to transition to another screen? Got to manually do it now.
Can someone explain what SE.live actually is? Stupid question I know but it just sounds like normal stream elements. What’s the difference?
I've just imported everything I had from streamlabs into streamelements using SElive and my alerts will not show but the sound is still working (although it is quite loud, I would want to know how to fix that too).
Go to your dashboard, go to my overlays and click the … and set all of them to 1080p in the properties. Then add them to obs as 1920x1080 browser sources
I have now realized I was using the "Nerd or Die Minimal Alert Maker" that is only compatible with streamlabs apparently.
looks like its time to find some new ones!
need a little help everytime i install OBS itself it works fine then whenever i install streamelements after that it fails to launch. kinda going round in circles iv installed and reinstalled multi times with no luck any ideas /?
where do i post about camlink giving me a black screen when i have a 3.0USB, all the correct settings and still 0 image
i need ehlp figuring out why my stream goes to a slideshow whenever i play COD or Apex on stream i run a ryzen 5 5600x with a 2060 super, i never used to have this issue
I have been having this issue for the last three weeks or so. No plugin problems since I did not update OBS. But the Media request buttons don't seem to work anymore. "action is offline" message.
I'm having trouble logging in with my Twitch account, it opens up my browser and logs me in and asks to authorize, but when I do I get redirected to a black page and my OBS screen is stuck in the SE Live loading screen
Still getting real bad encoding lag while not even streaming and just moving sources around the canvas
Loads of StreamElements instances show up in my OBS Logs. https://obsproject.com/logs/pcW7w5f9ec73_NVv
Your log has no output session, and shows no encoding lag. Can you follow the step from the analyzer and upload a new log? https://obsproject.com/tools/analyzer?log_url=https%3A%2F%2Fobsproject.com%2Flogs%2FpcW7w5f9ec73_NVv
@dawn root That's the thing, I get encoding lag when not streaming or recording, but I'll go make a new log.
Can you screenshot what you're seeing?
It happens when I move sources on the canvas, already went to the OBS Discord and they advised me to come here.
If you're not streaming or recording, having lag doesn't really matter.
Sorry it's rendering lag, but I only have 11% GPU usage
Latest Log file after recording and moving a source around the canvas https://obsproject.com/logs/LlwQstUI6YaVzlbN
Do you get lag while streaming, or just while editing things?
It's fine while streaming, just while editing and changing between scenes.
When you change what the scene renders, it has to redraw the scene. If it's fine during streaming/recording I wouldn't worry about it.
why can't I send this?
It looks like it might be broken. Can you submit two tickets for me? One with your original issue and one saying that the Bug Report feature is not working?
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
sure thing
Hmm, cheers, never had the issue before OBS and the SE Plugin updated 😕
I noticed a bit with the OBS update, didn't use SE.Live before OBS 28 so nothing to compare with.
#helpdesk-selive message so this means my RTX 2060 is bad?!
Need help with SE.pay
"SE.Pay is not available due to region constraint or channel size. If you're from the US and have over 100 followers please contact our support to enable this feature." who do i contact?
@summer lichen ⤵️
Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
ty
So I'm not sure what the root of my problem is but for about the past month my stream will randomly drop but reconnect within 5-10 seconds this happens 3-4 times a stream I never had this issue before. idk if its twitch or obs but my internet itself has been fine and I never disconnect from the game or experience lag. If anyone has any ideas for fixes I'd appreciate it
@errant jasper ⤵️
Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.
https://obsproject.com/tools/analyzer?log_url=https%3A%2F%2Fobsproject.com%2Flogs%2FgnGQiwln6-3zOTSV
This is what the log reports, can you try to replicate the issue and upload the new log?
OBS (Open Broadcaster Software) is free and open source software for video recording and live streaming. Stream to Twitch, YouTube and many other providers or record your own videos with high quality H264 / AAC encoding.
Hi! I was about to start my stream after the new update to SE.Live and I got a notification that said I wouldn't be able to because my video card drivers does not support the NVENC version. I updated my drivers and I still can't start stream. I also put in a ticket for this and the bug inside of SE.Live. Is there anything else I can do before this gets fixed?
I will try and will reply with the new log
I figured the most recent update might fix this but it didn't. Anyone else having issues with the SE.Live font/text acting super glitchy?
For reference. It looks like this, and there's quite a bit of ghosting when someone actually chats.
Never mind, I was able to resolve it myself!
I had to factory reset my computer is there anyway of getting all my scenes and sources back?
adn also did the overlay for everything change or am, i using the wrong OBS
OBS did update. A lot of the buttons got larger and the font got wider, so that might be what you're seeing. Your scenes/overlays should be saved on the streamelements website but you'll have to manually set up new scenes for them in OBS if you didn't back up.
Ahh I've been there. It sucks but it's a nice chance to make a clean new scene/source setup.
heyy i need help setting up alerts... i have a custom video i want the text to go over but the text wont show when i click the "test over image" layout option.. any ideas?
@snow oxide ⤵️
Text not showing up over your alerts? Go to the Advanced Text Settings and set the top margin to 50, you can work your way to the right position from there.
how to reset my SE profile in appdata im having problems with font etc...
what folder do i need to delete
thank you
https://obsproject.com/logs/Mcj7DBM5dGDW1IKz
It just dropped and came back on
https://obsproject.com/logs/Yj4kcOY58-_yQO14
And I believe this is the one before the drop idk if this will help or not
Do me a flavor and download the SE plug-in again from streamelements.com/selive and install over the top. Don’t reinstall obs, just the plug-in
#helpdesk-selive message so this means my RTX 2060 is bad?!
I don't think so? What makes you think that?
https://obsproject.com/tools/analyzer?log_url=https%3A%2F%2Fobsproject.com%2Flogs%2FUhaASghwh5gwhYWO The analyzer found a few things you might see if you can fix.
Yea but it also say stuff about gpu-cpu
It doesn't say they're bad, it says they're overloaded
But only way to solve is get a new one right ? Since there is barely anything on in background
I mean, buying a new car will fix a flat tire, but it's a bit extreme.
17:22:42.606: base resolution: 1920x1080
17:22:42.606: output resolution: 2560x1440
any reason you're upscaling 1080p to 1440p? That probably takes a fair bit of GPU power.
Since i stream on yt and the game i play looks VERY blurry at 1080p, and on 1440p it looks better where u can actually see enemies in distance
Could Any One Help me I Have The Elgato Stream Deck And I Use SE.Live Plugin But The Media Keys Do Not Work This Is What It Says But Commands And Everything Els Works
If it already looks blurry at 1080p it’s going to be worse at 1440p.
Known issue currently
hey guys, I have a quick question regarding setting up overlays on the official website.. I uploaded a follower alert in order to use it (it's a webm. file) but for some reason it's not showing up whenever I do a test trigger to see if it works. Anyone that had the same issue and knows how to fix it?
Hi! I updated stream elements live and am experiencing connection issues last week. I was mid stream and it disconnected and said after a bunch of seconds it would try to reconnect. I checked crash logs but there were no files. I can give log files though!
press save after every change on the overlay editor top right
No its much better at 1440p
I don't now what is going on. I have uninstalled and reinstalled SE.Live and my overlays are not working. I will turn off stream and my notifications work when hitting Emulate. But when I go live my Overlay Freeze's does not update and my alerts do not appear on my stream I have been encountering this for the past 3 weeks and I also updated to the most recent and still running into issues.
so I updated my OBS to the latest version , I Can't use my stream deck in my obs is there any solution to this . pls help me
so after i updated to the most recent version i no longer have the "open using streamelements overlay editor" button... is this a thing or is it just me and how would i fix it if it isnt a thing?
The button was removed as part of the latest update.
Bummer..it was a nice feature
If you are new to OBS Studio, we are excited to launch a new monthly video series on how to get the most out of OBS, hosted by @EposVox.
Check out the first video, getting started with OBS Studio in under 3 minutes!
Has anyone found a fix to the 'double start streaming button' and double bot notifs in chat yet?
@pearl belfry ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
Having difficulty reconnecting my chatbot inside selive. It was able to connect when I added the plugin but now when I reinstalled obs / selive, it doesn't show the connected chatbot on my account and is using the SE bot instead .
@inner magnet ⤵️
If your commands recently stopped working and you're using SE.Live and a custom bot name do the following:
- In SE.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
- Click on Stream Settings > Custom bot name
- In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/re4theQ.png).
- Scroll a bit down and click on the purple Connect Custom Bot Account button
- Log in as usual and Authorize the custom bot name
- Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
tried that and now my activity is stuck in the stream settings and wont let me do anything
wont even let me hit the back button
@inner magnet ⤵️
StreamElements menu, on top of OBS > Logout > Login
I used to control SE. Live media request control through touch portal and I've been contact the app developer said no issue on the app but on SE. Live part so I'm here to ask will it work again? such as viewer request on/off and show media on stream stuffs
Known issues, devs are still working on a fix
@heavy maple thank you!
hi, how can i manually update my obs? i have no "check for updated" in "help". its now in "Streamelements" but if i check the updates he only check the streamelements updates
https://obsproject.com/ <-download for OBS installer
https://streamelements.com/selive <- download SE.live installer
this is for a new installation? i cant just update my obs ?
If the auto update isn't working, it's best to just download the installer and run it, no need to uninstall
ok ty i try
I reinstalled the plugin and will give you an update if and when the same problem occurs tonight
Happened again a few times tonight here is the logs from the most recent and one before
https://obsproject.com/logs/06m6iIPhf1g0ESsy
https://obsproject.com/logs/ka-pVaTl5pxbBC4k
Reinstall obs 28.0.1 over the top of your existing install for me when you have time and then test again
Hi, can anybody tell me where i can find the "filters" for my Sources? After i Update to Obs 28.0.1 and do the SE update too i cant find the Filters anymore if i rightclick on my camera for example.
OBS 28.0.1 without the SE Plugin still have the Filters. Its just gone if i intsll the SE Plugin.
Hi there, I get this error message. but when I delete the plugin selive just refuses to start
@heavy elm ⤵️
SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject
Hello. Any ETA for Mac version?
Hello i am having issues with SE and YouTube. I connected my YT to SE everything works besides My activity tab. Yesterday i went live and had few donations and members join, but Activity tab remained empty pls help.
I tried connecting to activity feed using custom browser docks and its asking me to connect to Twitch account and I don't want twitch. i need YT I do have streamelements for twitch as well maybe that's the issue.
@summer lichen ⤵️
StreamElements menu, on top of OBS > Logout > Login
i did that and the chat shows up but the activity tab shows up for a second and then disappears???
Click StreamElements > SE.Live Docks > Activity Feed
ok i just did that and it says "You have no stream activity" what is the issue here?
even if i go into Stream activity on the website there is no activity, even tho i went live yesterday and had don and new members.
@kindred fox
I know YouTube has a significant delay and your subscribers need to have their subscription information publicly available before it can be read by any external services.
It could be that their subscription info isn't public so they aren't showing up
is there a way to test stream activity while offline for YT and SE just to see that it at least works ?
@summer lichen ⤵️
You can test alerts via the Emulate bell on the lower left side of the Overlay Editor. Simply go to your Dashboard > My Overlays > pencil/edit button on the overlay. Make sure the Preview LIVE on stream option is on to see the alert in OBS/XSplit** https://streamable.com/vtulg9
it may not display in the activity feed but you will see the activity in the widgets
and my SE.Pay also not letting me setup for credit cards . My YT has 35k subs i know i am eligible. i do have SE.pay setup on my Twitch SE but its separate account maybe they are conflicting or something.
i don't have the bot setup either
The bot makes everything work
I am gonna do some bot replies to you really quick so you can ask about SE.Pay on your YT
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
do this while under your YT account
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
then submit it as part of a ticket and ask for SE.Pay on your YT with the account ID you get from above
sent
I'm trying to uninstall SE Live to check something but I'm getting stuck at "Checking For Locked Files" for a second, then it closes itself and doesn't uninstall.
Never mind, sorted it, and I've found that SE Live was the source of my Rendering Lag issue lol.
Whatever the devs did for the update messed something up.
ok I've gotta ask now that I've attempted every other option. Did SE.Live change something in how it approaches media request audio? Around the time the first update for obs28 happened, I started having moments where songs felt significantly quieter than others. ~10dB in either direction. This has always been present because not every upload is equal, but it's gone from a couple a stream to nearly every other track. This is the ONLY factor that has changed. No windows update, no hardware changes, and the only other change I've made software-wise was OBS 28, and that had no notes regarding how audio is actually processed.
I'm at a loss and grasping at straws here because it's all I've got left
i got an issue with my gaming capture , after my internet went down whenever i alt tab out my game my stream goes black instead showing the game with me doing nothing.. how to fix?
@rain leaf ⤵️
SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject
question for the amazing people in the community on SE when doing a tip goal as im still flapping about with stream elements after moving from else where is there a way to like remove the actual tip goal for example $100 and just see the bar fill up ? thanks
nothing changed if i reinstall SE.Live or use english language.
nobody know anything about the problem?
Having a bit of trouble with changing something in the activity feed. I cant even press the stream settings option. the bot i need to do my emotes and stuff shouldn't be under streamelements but it should be me. This happened a few times and I have no remembrance of how to do it again 😫
Expand the panel and make it bigger
Or pop it out entirely
i tried that already and it still wont go through. the mouse turns into the finger but it doesn't select that one selection
not sure what I did but i got it to work!
ich brauche hilfen wegen meinen stream deck 😦
Hey! The past few weeks when I load up se live it says my stream deck plug in is outdated, this has never happened before and idk how to fix it, anyone know what the fix is?
also now I can't load up obs/se live
it pops up for 1 second then disappears, I restarted my pc and it didn't help
Anybody know how to fix the "waiting for obs" o the stream deck???
elgato is working on it i was notified by one of the employees
the website isn't working for me can a SEstaff respond p[lease
Have you done all of these steps yet? https://help.elgato.com/hc/en-us/articles/8815141056013-Elgato-Stream-Deck-Plugin-Update-for-OBS-Studio-28
@royal tundra ^
alr thank you i’ll check it out
Make sure to check the troubleshooting steps as well.
What exactly are you seeing when you try to load the website?
when i click on anything like the overlays or my overlays and anything from the drop down menus it just does a click but does not show anything if i could upload a vid i could show you but nitro is a bleep
i have loged out and logged back in that didn't work reset my router that didn't work eathier and i am not gonna keep unpluging my router eathier cause someone said to do that
What browser are you using?
Use chrome
well yeah i kind of figured that one browser isn't working try a diff one
so i don't know why it isn't running right with edge but at least it is running with chrome
Hi, I have this crash https://obsproject.com/logs/_Lm0yQKHmmZuXMe5
I need help with !sr media requests. Is this where i need to be?
@tulip coral ⤵️
Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
I cannot seemm to get the media request to work right on my OBS/stream
@tulip coral ⤵️
StreamElements menu, on top of OBS > Logout > Login
I did re-login!
@mossy yoke ⤵️
StreamElements menu, on top of OBS > Logout > Login
@mossy yoke ⤵️
If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:
- Make sure you are on the latest and greatest version of SE.Live
- Exit OBS (make sure OBS is not running)
- Delete
%appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies - Start SE.Live
- Settings > Stream > Disconnect > Connect
I DID the logout and login
OK I will try the cookies thing
I don't have a obs_Profile_cookies folder
The steps did NOT work
Please help
I am running obs 28.0.1
Same
Please help. The troubleshooting steps are not working
Can you try reinstalling SE.Live from streamelements.com/selive?
Yes I did that
I tried reinstalling it
I have logged out and logged in
It will NOT populate
I have resintalled SE.Live from streamelements.com/selive
It still will NOT populate the Media Request panel
Please help
Can someone else check to make sure their Media Request plugin in OBS is populating!!
Thank yoU!
(This is critical for me right now. Thank you for your help in advance!)

ever since ive started using SE plugin, my discord doesnt show that im live anymore.
it used to before, and idk what i changed or how to kinda fix it 
anyone have an idea what might cause this issue?
Streamer mode is enabled, my twitch is linked to my discord as well.
I got it fixed. I had to right click and click "Refresh" in a popout Media Share window
Never had to do that before
sniper elite 5 rendering lag in cinematics and special shots screens
any tips ?
@tribal timber ⤵️
Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.
@tulip coral ⤵️
- Restart OBS
- Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
- Stop your stream/recording.
- Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+.
@tribal timber ⤵️
SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject
^i am also experiencing this issue as well as not being able to use the submit button on the "report a bug" feature on SE live.
Having the same issue
Hello!
My stream elements obs is taking up 50%+ of my cpu
I dont know how to fix this
Im not even streaming either
my se live is crashing on open on my game pc but not my stream pc, both running the same version
is there a crash log or something like that somewhere?
I have the newest update of OBS, and while the Activity feed works, I can't open the Stream Settings box you get from the menu button in the top left
I can mouse over the text, and my cursor changes to show that it's clickable, but clicking does nothing.
Refresh the dock
Hi
nvm got it
ctrl+r
makes sense
side note, nice job looking fucked up at default 100% scaling on a 1080p screen, OSB 28 
Still disappointed that you CANNOT CHOOSE A BOT NAME IF YOU CONNECT WITH A YOUTUBE ACCOUNT!
speaking of bot names, even if you choose one, the automod stuff is still done from StreamElements. i have it configured to use an account called SwarmOS for things like my timers and any chat commands, but if it times someone out for, as an example, Caps Lock spam, its from StreamElements.
Hi there - is there a reason since a couple updates ago that I have two of all StreamElements menus/buttons on my OBS interface?
Seems like an older version of the SE.Live plugins didn't get uninstalled, because one of the StreamElements menus is missing some options that showed up in the last couple updates in the 2nd one, but I can't seem to find a second version anywhere.
Hey All. Has anyone had any issues with SE.Live/OBS not updating chat and stream activity whilst in a game.
Was streaming last night and noticed that my chat dock and my activity feed were not updating whilst the focus was on the game but as soon as i tabbed in to OBS, everything updated.
Also noticed that the animated emotes in my chat were stuttering/stopped when focus was on the game, then when i tabbed back to OBS, the animated emotes would work properly.
Anyone else experienced this or know what might be causing it?
Have OBS set to run in administrator mode and priorty set to high.
Change the obs theme to dark
@fossil widget ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
hi Greyson, is there any way that we can get an update somewhere as soon as this is fixed? This functionality is super important to my stream, thanks
I have the same issue as here
bot also stopped working
@tough plinth ⤵️
StreamElements menu, on top of OBS > Logout > Login
@tough plinth ⤵️
Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).
@tough plinth ⤵️
Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard) https://i.imgur.com/uYVb8OK.png
In that specific order
Thank you, that fixed it!!
well, the bot at least
the button is still not working
Can you reload the dock?
do you mean the "reload overlays" button?
pressing the X to close the dock & then enabling it through SE tab doesn't work
and reload overlays doesn't do anything either
ohh I found it
right-click & refresh
yes that fixed it!!!
thank you
My se live crashes on launch doesnt even give me the crash window, works fine on my stream pc but not my game pc
not using any plugins, just using obs to cast to elgato
hi. in obs 28.0.1 I cannot select "stream settings" in the dock. when I click it nothing happens 😦 I want to turn off being able to see viewers
oh I see people talked about it above 
Hi there,
"Start streaming" is not working with Facebook Live, they ask for something like "server info", I've put again the stream key, logout, loggin and stream doesn't start in Facebook. I have to made manually, and strean info dock didn't appear too. I've updatd selive and nothing new happens, start streaming doesn't work and I cannot find the stream information panel. OBS studio is not updated to new version due elgato streamdek issues.
Anyone have same problem?
how do i remove all of stream elements everytime i uninstall both stream elements and OBS and reinstall obs stream elements shows
So I updated OBS and can't seem to get SE.Live to show up in OBS no matter what I do. I've installed the latest version of both
Nevermind, I got it working
not sure where to put this, my community sub alert isn't doing anything when I just changed the widget... it doesnt show image or sounds...
@worldly walrus ⤵️
If your custom alert images and sounds aren't showing when you emulate alerts in the overlay editor, check the variations for those alerts. If those aren't changed, they will play the default images and sounds over your custom ones.
hi i keep getting stream elements ods on none stop when i start up my obs
I updated to the new OBS, and immediately uninstalled and reverted back to the old version. Not SE's fault. But the newest version doesn't support NDI plugin which my setup requires. No NDI-Plugin = no go. Skipping that update indefinitely.
i did change the variations for the alert. it is only the community sub that isnt working, all other variations are working fine
My stream info dock is missing is this happening to anyone else? It's not even showing up as an option on Docks in obs
Same here my Media request isn’t working and is showing the same result as this one here.
so i cant open stream settings from activity feed to change title and game names.
Reload the dock
Still nothing when i select Stream Settings
@left sapphire ⤵️
StreamElements menu, on top of OBS > Logout > Login
Still nothing... wait i just realized that was a BOT lol
@left sapphire ⤵️
Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard) https://i.imgur.com/uYVb8OK.png
Can you elaborate a little?
@kindred fox when i launch obs my music doesn’t work for the videos and for my notifications don’t show like if they follow or sub or gift and anything, i just updated it and it disappeared
Also having this issue but only today.
obs is saying im live but its not going live help @slender holly.Support
doesnt bring up the option also to change my title and description aswell
im able to call though discord aswell
When I try and select stream settings through the activity feed button, it does nothing. This is normally how I change the title of the stream. Any suggestions on fixes?
Is there a way to change the login or profile of SE Live based on the profile of OBS? IE switching between YT and Twitch?
There is not. You need to log out of StreamElements (Stream Elements menu > logout) then log back in.
Did u get it to work so far?
Anyone know what is going on?
Yeah, nothing in chat box on OBS streamlabs…
does anyone know how to fix the chatbox on obs not working when i stream on youtube - its just blank
anyone know how to get the stream deck to control media request options i can do things like reload UI but nothingmedia request related is working
If you upgraded to OBS 28 then there are still connectivity issues with the stream deck.
I had this same problem and had to search on YouTube to figure out what was happening.
So the new updated OBS studio 28.0 & OBS studio 28.0.1 aren’t compatible with the stream deck. If you close OBS and just install the previous version OBS 27.2.4 all your settings will be back to what they were and your stream deck will be fine.
No need to reinstall the stream deck.
Make sure to click “skip version” when you launch OBS so it doesn’t put you back at square 1 with OBS 28.0.1
according to add/remove programs im still on the 27
everything works except the media request intgration
thats the only error i can find
i uninstalled and reinstalled again still doesnt work for media
How come my commands stopped working?
What platform do you stream to? did you recently change your username?
Youtube.
And no this happens on occasion, yesterday it worked fine, earlyer on the stream aswell. i just noticed now that it stopped working
@daring relic ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
It already is all of that. bot joined the stream when iwent live, it is a mod
So the bot can be spotty on YT, but it's important to make sure that you have it fully set up. If you already have it all done, then you try to reset the connection.
- Go to https://streamelements.com/ and log out
- go to https://myaccount.google.com/permissions and make sure you're accessing it as your branded account.
- Remove StreamElements as an app that has permission
- Go to https://streamelements.com/ and log in.
Alright thank u, will try it
Looks like rtelogging on the streamelements website did the trick ! thank u.
I was tipped thru the streamelements tip jar over 3 weeks ago and it still shows as pending in paypal. how long does it take??
@dry pulsar ⤵️
If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification.
Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction.
There is a posibility that the tip may have been sent as an eCheque/eCheck - these tips can take from 7 up to 21+ days to show up on our side. Tippers can usually cancel these.
If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money
Hello, I need assistance in making a overlay fit in 720p from the SE Browser
@viral scarab ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S
Why are Chat Bot & loyalty missing when I log-in to StreamElements.com
What platform are you signing in from?
Loyalty and Chatbot are not available for FB
Oh really?
Well that sucks
So I guess just set-up bots and loyalty on Facebook creator studio
Facebook does not allow or support chat bots. In turn we have not developed a bot for Facebook.
Got it, that makes sense. I was wondering when I saw FB chat bots if streamlabs or streamelements were even allowed
So, what IS compatible with FB. Alerts, overlays… anything else?
Tipping URL 🙂
wish i could get some help
Hello, I'm having an issue where OBS keeps freezing infinitely a few seconds after I launch it, and in the log it seems as though it keeps giving repeated browser source errors 10:39:32.478: obs-browser: [Report Only] Refused to connect to 'https://api.streamelements.com/kappa/v2/channels/624eb160c0cdecce3ece797f/emotes' because it violates the following Content Security Policy directive: "connect-src 'none'".
10:39:32.478: (source: https://streamelements.com/overlay/scripts/vendor.js:59585). something like this but repeated hundreds of times, and then it just freezes. I don't really know what to do.
@prime hare ⤵️
Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.
@prime hare ⤵️
- Restart OBS
- Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
- Stop your stream/recording.
- Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+.
again, I cannot start anything since the moment it opens, it freezes.
Run the SE.Live installer, then run the OBS installer. No need to uninstall, just run the intstaller
Did you ever get this to work?
what if I have OBS installed from Steam?
is there anywhere else to get support since im completly ignored here?
Your issue is with the media dock or the streamdeck?
i would say media dock since it shows the SE.Live side is disabled
Oh, The buttons show that SE.Live is not on? Sorry, that's a known issue and our devs are still working on it. No solution at this time
Sorry for the delayed response
ok it was throwing me off i can click video off in the media dock and it updates the stream deck but i cant get it to go the other way
Hey, so there used to be a chat box on the right of where I would see my stream in OBS. There was also a FB live launcher in that box before too. Now it just looks blank. Did I mess something up?
Hello together, since a while StreamElements is two times in my OBS Version 27.2.4. I have already reinstalled the SE Plugin but everytime it's 2 times in my OBS. Has someone a clue to fix that? Thank you very much.
Hi, Just until the latest update I can't broadcast my game audio to the stream. really baffling.
I have a question. Media request starts playing a few seconds of a song and then loads all the time - anyone knows what to do?
Does streamelements have a plugin just for streamdeck?
hi,
can you guys set a duration for the transitions?
my obs doent care if i set the duration to 300 or 3000ms, the speed of the transition dont change.
Are you running obs 28?
yes but now i know why it doesnt work. i dont see that i can set a duration for every single transition. 🙂
I think there’s a known issue with transition durations in 28.0.1. I’ve seen a few reports in the obs discord about it so it might get fixed in the next update.
Hello there,
The Stream Settings dont work anymore since the update..is there any other way to connect my own bot account? Atm only "Streamelements" is aktive as a bot
Any word on the macOS update to SE.Live for OBS 28?
is anyone else havving issues with the streamelements twitter intagration not posting when you go live?
Does anyone know how can I solve this? I was configuring my streamdeck and I found this issue, the plugin is installed and obs is open, thank
Hello, I've had issues the past few days with my activity feed panel. When I click stream settings it's unresponsive.
No.
Whenever I add the media request it doesn’t open fully.
Right clic - refresh
Noice it worked.
Known issue, still unresolved.
is there a fix yet for SE.Live Stream Deck plugin?
I'm using the follower goals widget on an overlay, but it's only counting followers I've gained since using SE rather than total followers on my Twitch channel. Is there a way to rectify this?
Stream elements is supposed to send out a tweet when I go live and it does not work
Stream settings is not appearing when you click it on the activity feed. Nothing happens help?
so it does work but only when you refresh it with a right click, seems to be a bug that needs to be fixed. Thanks
my se.live is completely broken, i am unable to log in, like at all
What version of obs is displayed in the top left of the window?
28.0.1, latest version
Nevermind, after a manual BSoD, it works now, thanks a lot windows
Sorry for the waste of time LOL
I cannot record, it keeps saying error recording.
when I hit start to stream the manage broadcast screen is too big and I can't hit start I try rezise it but it exits the screen and won't come back.
fix had uninstall and reinstall
both obs and se live
There are issues with Dynamic font size
I'm having the same issue. Did you find a resolution? I uninstalled stream deck and re-installed but it didn't work.
SE overlay editor shows available videos for a second then hides them. still shows that I have videos available but wont let me access them. same goes for the sounds tab.
Are you using chrome?
Brave, which is chromium. I tested on chrome and got the same error
dont have any adblockers on chrome either
thank you so much! I was struggling with that
Not yet
Hey there - I'm having trouble with the AlertBox overlay.
While trying to change my Subscriber Alert video, it keeps also playing the audio from my Follower Alert. This problem also occurs even when I make a brand new Alert Box overlay.
@quasi pike ⤵️
If your custom alert images and sounds aren't showing when you emulate alerts in the overlay editor, check the variations for those alerts. If those aren't changed, they will play the default images and sounds over your custom ones.
when im trying to use game capture and use specific window for Xbox it just shows a black screen and no idea why it doesn't work I tried in administrator mode too
This does not solve the issue I mentioned.
SE.Live plugin is extremely buggy. Whenever I change scenes in OBS, it glitches out both widgets and then my overlay I'm using from browser source will be corrupted.
Example here:
since the new update my media request dock is blank
Okay so SE live isn't working for me. I installed it last week and it worked perfectly. I even changed the bot name so allow me to use my emotes. However I went to open it yesterday and my chat commands and timers no longer work while Se live/OBS is open. But as soon as I close it they work fine. I can also no longer access the stream settings in the activity feed of OBS. It's like the button is fake. I tried uninstalling and reinstalling and checking for updates with no fix. I didn't touch any settings after last time, but it just doesn't work now
The chat bot issue has been fixed, however the stream settings button hasn’t. Although its apparently a known issue so I will keep an eye out for a patch
Open the Activity Feed, Connect your Twitch account then refresh media request 👍
hello so my problem on selive is that whenever i put my ps remote play on there as a window capture it lags and idk how to get rid of the lag hopefully someone can help btw im on macbook air
whenever its not on se live its not laging until i put it on there
??
same
I cant hear my media request on my stream
This is what I'm trying to find out, because no matter how many times I uninstall and reinstall, it still gives me 27.2.2 🙃
The latest version is not out for Mac
@last talon ⤵️
If you are not hearing your alerts and/or Media Request, you are most likely using the Control Audio via OBS option in your browser source properties.
To make sure you hear the alerts and the stream also hears them, follow along the screenshot bellow.
https://cdn.discordapp.com/attachments/199460642975907840/685371800456134686/unknown.png
Known issue our devs are working on it
If you're having issues with OBS 28 and StreamDeck, you can follow this guide for assistance
@granite vessel Read above ^
did you ever find a fix for the stream settings button not working?
still not working for me
im sure that after the update it stated inside obs live. that with the new update of obs live. it may result in some third party plugins not working since the plugin developer(streamdeck) need to update their plugin to work withy new obs live...
hello so my problem on selive is that whenever i put my ps remote play on there as a window capture it lags and idk how to get rid of the lag hopefully someone can help btw im on macbook air
Anybody ever have an issue where the plugin isn't loading in obs? I updated my obs to 28.0.1 and now it won't load the plugin. I ran the updater and now it won't run the plugin or browser.
Run the OBS installer. No need to uninstall anything, just run the installer from the OBS website and StreamElements site
Sweet that worked. Thanks!
I am also having this issues, unfortunately running the OBS installer did not work for me. I've also tried running the SELive installer too was well as attempting to log out of the plugin and back in. I was unable to successfully login however, I would get to my 2fa enter the key then nothing, also for what it's worth the activity feed says network error and relogging from there does not work either
Hello, I wanted to inquire about the internationalisation of the SE.Live plugin? I am using OBS’s UI in french, and, well, most stuff added by SE.Live is in english. This isn’t a critical issue for me as I’m fluent in both, it’s just slightly upsetting that some UI elements are written in a different language than their neighbours just because they were modified by the plugin. Any info about potential future internationalisation efforts? Thanks!
Got a question for you all I have just built a stream pc but ever since I started using it my stream labels have disappeared do i install stream elements on stream pc because I have it on my gaming pc basically im using a elgato as a virtual screen projecting the image to my stream pc
turned out obs just needed a restart
hey
I've been using stream elements for my overlays. That's why I really want to use SE.live.
The whole thing runs on a MacBook Air M1
I've installed OBS 27x back in the days. Then configurated stream elements and then I've installed the plugin SE.Live. This gave me a "second OBS". Same logo but "OBS.live"
In the real OBS I NEVER had the option to select streamelements in the menu bar or anywhere else. In OBS.live, on the other hand, I had that. I thought that's the "right" way. Because well... you know it's a Mac 😉
With the new OBS Studio 28, which now also runs natively on Apple Silicon, I noticed, because I wanted to update everything, that SE.live should actually run quite normally like a plugin in OBS Studio. But I can't get it in for better or for worse. I have NO SE.live function in my menu bar or anywhere else.
If I start my OBS.live, I still have version 27 of OBS with the stream elements functions.
What am I doing wrong that Streamelements, SE.live is not reasonably available as a plugin in OBS 28?! Hope someone can help me
Hello I wanted to get some assistance to correct this error so I can see my chat stats.
@warm shoal ⤵️
If you are receiving a 404 error on your chatstats page, please provide the following information:
- Channel name (old and new if changed recently)
- your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
Bfsd_boss , 5fee4ae449309c3d3d5f7c1a
Hello. I would like a channel name change too.
@dapper igloo Are you able to assist, I have provide necessary information
@unique ore ⤵️
If you are receiving a 404 error on your chatstats page, please provide the following information:
- Channel name (old and new if changed recently)
- your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
old name djvins_tv and new djvins_vincent ID 5830afe246c6109a42cba86b
Hello, i have an issue with my alerts on SE.live, in the streamelements page when i emulate an alert works fine, but when i am actually live and someone follows or subscribe nothing happends.Can you guys help me ?
@strange oyster ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S
I set up everything correctly, when i emulate on streamelements an allert shows even in obs. When i am actually live if i emulate an alert show on the livesteam, but when someone follows or anything is doesnt work...
@strange oyster ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
6325e1f83747f5385cbad3bc
this for twitch
and this 63271573d51b66fdd5824a2e for youtube
Fixed.
right clicking and refreshing the source got the button working for me!
hello! on my stream deck for media requests, what does it mean when it says, live action is offline. please wait for it to become available? even while live streaming it did not become available
Known issue at this time. Devs are working
Can anyone help me
@small harbor ⤵️
Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
So what’s happening is that whenever I put my ps remote play on my se live screen it lags and I want to fix that issue btw I’m on MacBook Air
are you using a capture card? have you tried lowering bitrate?
No capture card I lowered it and still lagging
SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject
Any reply for my problem ?☺️
No one who can help me with my problem?
Hello
i would like to ask if someone can help with my problem? Because this is happening to me for like 2 hours now and for real i dont know what to do how do i get the streamelements activity feed back to normal?
if i click on the connect with Twitch button it will start loading again... Please anyone help, i dont want to reinstall the OBS because everything i have in took me 56 hours to get there but i tried to restart my OBS and PC didnt work
@austere atlas ⤵️
StreamElements menu, on top of OBS > Logout > Login
Hi, any update on when the media requests will be fixed? I'm still unable to control via hotkeys as the hotkeys don't save.
If you do have to reinstall you could try exporting your profile but then importing it might also bring back the issue. Have you tried using the Twitch Activity feed dock instead of the SE.Live dock?
I can't see donates in there
But i have fixed it, but thanks for trying to help me out

what was the problem and how did you solve it?
I used Custom browser docks
At dock panel
With an popout streamelements link
And added viewers count from Twitch stats
It is an alternate solution for now
I must wait for OBS update i Guess
But like i said, thx for your help 
@dapper igloo any reply for my problem ? please ?
Hey guys
So I’m having a problem with obs where I just swapped new parts into a pc, and the live insta crashes with out even being able to get into obs
Is there anyway someone can help me
@nimble cove ⤵️
A crash log is required to investigate the cause of your issue. Please upload the last crash log.
- In OBS, click the Help menu
- Select Crash Reports and then Upload Last Crash Report
- Copy the URL and paste it to the chat here.
Note: If you are not able to follow the above steps, open your file explorer and go here: %appdata%\obs-studio\crashes and provide the last listed file.
Nice work around I've been having the same issue this whole week 
The Mac-compatible update SE.Live for OBS 28 isn’t available yet, that’s why you’re seeing what you’re seeing
I am also waiting for it.
@tribal ocean you are welcome and thanks

oh great thanks! So it's not a real plugin - it's really a standalone modified version of OBS Studio. Great! Thanks!
Hi! -- Not sure if this is the correct place to request assistance. I am trying to use a theme provided as a supertheme from SE and have a rather general question; to whom and how should I direct that?
@jolly blade ⤵️
Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
I am really interested in using the Force Field Animated Super Theme from StreamElements. However, I want to change it a bit, including the social media icons. I don't see an ability to create my own icon with those effects, or even how to get the same animation if I were to create my own. Can somebody help me figure out where in the package or in the overlay editor I can create my own icon to look like the other social media icons? Specifically, I want to create a TikTok one as that is my primary social media for my stream and community.
Hello, I am also running into this issue. Is there a place I can track this issue? is there a timeline for it to get fixed?
Also, would switching streamelements SE.Live version to beta get the fix sooner? My assumption is yes.
I cannot get my clips to play on screen for people I follow when I type in !so in twitch. I am using stream elements and nightbot. Nothing is working.
I am trying to use the feature from Twitch.guru to add the clips to my stream
Have they fixed this yet? I haven’t streamed in a couple of weeks
Hi! Is anyone having a problem with video alerts playing for 1 second then freezing on screen indefinitely? It just happened to me yesterday with the new OBS update. Any help would be appreciated!!
Notifications play fine in SE Dashboard but freeze in obs. Only my follow and bit notifications play fine and don’t freeze. I’ve checked the animation timers and they’re set to 10. Also animation in and out are set to 1. And finally variations of those notifications are also adjusted accordingly. It’s just the ones that I have uploaded videos for, subs and store redemptions, aren’t working and freeze which WERE working perfectly fine the last 6 months without change.
@nimble geode ⤵️
OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png
I'm receiving a 404 error on my chatstats page. Please help, thank you!
- Channel Name: WhiskeyProposition
- Account ID: 629a8086eb93edcab1075fe8
This should now be fixed for you.
This is a known issue and is currently still being investigated. We apologize for any inconvenience.
Not sure which chat this should be in ..... But is there an issues with the payment portal currently ?
serious question btw
We aren't currently aware of any issues at this time.
reason i ask is 2 tickets later i keep getting told 2-3 days to get a pay out and i still haven't got it
11 days late lol
@rugged quail ⤵️
If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.
so im just going to assume that im not getting the payout
Do you currently have an open ticket for this request?
I can take a look into this for you and reply via email due to the sensitive nature of sponsorships and payment information.
yes i do
Do you happen to have the ticket number available?
I have been able to locate it, I'll investigate this for you, thank you for your patience.
ok
I'm receiving a 404 error on my chatstats page. Please help, thank you!
- Channel Name: monodario
- Account ID: 62d84b3610daff6939bbc57a
How do you remove the se pluggin for obs?
Who do I speak to for a sponsorship with Streamelements itself.?
hello, is there an easy way to roll back from the last update?
i use window capture, and now it's putting a border on my screen which i find distracting, if i change 'capture method' it will remove the border but then stream is stuck on 1 frame.
or just links to prior versions of streamelements thank you
Hey there can anyone help me out? I had to change my Twitch password and upon re-logging in, all my custom browser docs are broken. I'm trying to add a custom Rewards Queue doc and they only show the little cost guy. I tried removing them and re-adding them, but still just the little ghost.
Thanks!
Should be fixed now
@manic raven ⤵️
If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.
SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject
There isn't a way to get the old builds Unfortuantely :\
Hey @heavy maple , I notice you were supporting some folks with issues with autoplay in the past. You happen to know if any progress on a fix was made?
no update or eta on when it will be fully fixed
Hello, my chat stats haven't been updated in like 3 years and I would love for it to be updated
I think the last username it updated to was 'Losercream' which I changed back in 2019, It's currently 'Creamy_VR'. Account Id: is 5d3cd389d193a10cc50f21bc | Thank you 
Should be updated
omg that was quick
thank youu
when I open obs with se live installed se live doesn't work
I have reinstalled and have been having this problem for days now
any help would be very appreciated
@royal tundra ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
Run the installer for obs again
ok bet ill lyk if it helps
ok it didn't help @heavy maple
still no se live to be found
download the installer and run it again
I did that like 3 times already and it didn't work
but I will try again
do I delete se live first?
or keep it
just run the installer, no need to uninstall
ok
W
it's back now
thank you greyson you are a homie
ok I am still having a problem
when I open a game then try and open obs
it opens for like .1 seconds then disappears
ever since I opened up a game
it's not working again
this is ridiculous
I did the whole process again and i have it back up
but if I close it and open a game then try and re open it I fear it won't work again idkw
@royal tundra ⤵️
SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject
thanks I guess lol
I'm hoping to be able to maintain both OBS 27 and 28 because I like a lot of 28, but it likes to crash occasionally. I'm familiar with Portable OBS, but is there a way to install the SE.Live Plugin in a portable OBS? I haven't been able to find a plugin zip online.
What's dimensions again for overlays
1920x1080
Having an issue where a font I downloaded is not recognized when I search for it in the custom font settings in SE. Any ideas?
When i log in to my facebook account on the page it just keeps bringing me to another login page like from the website.... and i keep logging in and it just refreshes the page. Tried a decent amount of solutions i found online and having no luck.
import from streamlabs is saying importing alert box 3 of 2 and wont finish the import
SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject
There is a known issue with the new page experience. Please follow these steps: #helpdesk-facebook message
Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/
Custom Fonts
Steps:
- Install the font on the streaming PC or choose a pre-installed windows font.
- In the overlay widget settings, select Text Settings
- Click on Enable Custom Font
- Type the name of the font as it appears in the windows font directory (This is usually
C:\Windows\Fonts)
Note: After installing fonts, the browser and OBS must be restarted for the font to appear.
now i took away an alert and is saying importing alerts 2 of 1
Thanks for this response. I had already tried this troubleshooting for custom fonts and still unable to find it when I search in SE
Hey, do anybody know how i can change the time at follows, subs & donates up to 10 sek.? I try to change the CSS but iam so low idk :/ -> https://strms.net/boxed_alerts_by_cocahh
How to fix SE activity feed? It does not show anything please help. Thanks
Hey, any way to fix the new update/ stream deck not working, really wanna get back into streaming and i do like the new update so maybe i dont wanna revert back
That should help to get the streamdeck up and running after the update.
Hey all, hoping someone can help me. Since I updated SE-Live a few days ago, I keep getting an encoding overload prompt. Now, the strange thing is, my CPU usage is never more than 15% because I use a cloud gaming service to play my games, and I never skip any frames, but the quality of the stream is SUPER laggy. Any ideas on what might be causing the issue?
Click on the alert box, then over on the left click on Settings. Then click the little cog icon. Once there, change the alert duration to 10.
hello! is there anybody who can help me? i just finished a LOTR: rise to war campaign and my hours aren't adding up correctly. i did 1 stream that went for 3:30:16
and the second stream was 3:51:56. But yet it only says i streamed for 4 hours in the progress meter. Thank you!
@brazen star ⤵️
If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.
not helpful
I have a question and can't find the answer anywhere, do profiles act as individual profiles in the sense that scenes and everything can be different as in a different person's account and own streaming set up on the same program and computer as another person? Only one streaming pc in the house
Hi, I used SELive with OBS to stream on Twitch and have since I started. I am a very small time streamer, only streaming once a week or so. The past several weeks, my renamed SE bot has been posting all timers/commands/responses etc twice. I also noticed, that I have TWO StreamElements drop-down menus now, and I didn't before. I tried uninstalling and reinstalling both OBS and SELive to no avail and can't seem to find anything that refers to this problem online but couldn't find a solution.
@lusty abyss ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
I don't think I can run that version. I think it's not for Windows 7. 😦
https://github.com/obsproject/obs-studio/releases/tag/27.2.4 scroll to the bottom, there will be a link to the last release before OBS 28.x
Audio monitoring doesn't work/work correctly
I use the audio monitoring for checking the quality of my mic audio pre-stream, it hasn't worked for months now if anyone can offer any insight
ok, scratch that, I changed the audio channels (was set to stereo) to another option, restarted, changed back to stereo, now its working correctly
Hey so I got a question about alerts! Basically my chat can hear when someone follows, subscribes etc. They can hear soundalerts and even my Pando when something activates it, however I can't hear a thing from it, anyone know why?
@deep ginkgo ⤵️
If you are not hearing your alerts and/or Media Request, you are most likely using the Control Audio via OBS option in your browser source properties.
To make sure you hear the alerts and the stream also hears them, follow along the screenshot bellow.
https://cdn.discordapp.com/attachments/199460642975907840/685371800456134686/unknown.png
This would probably be better asked in the OBS discord.
SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject
Unfortunately it didn't help, I had tried this earlier, even tried re-adding the browser
@deep ginkgo hvae you tried going into the properties for the alerts and turning off the setting that says control audio via obs?
Thanks!
Yeah, when I did that I could hear them, but chat could not
go to your dashboard.soundalerts.com and go to My Alerts in there and see if that helps?
Judging by the fact that these 3 extensions come from different sources of sound and have the exact same issue, I'm unsure as to what that'd do, I also cannot check as I'm not at my pc rn
That worked! All fixed, thank you SO MUCH!
Hi everyone! Is there a way to allocate keyboard hotkeys for the media request dock in order to bypass the issue with the streamdeck until it is resolved?
hey!! every time i open omy obs as admin i get a pop up that says SE.live has an update but when i go through with it it just closes everything and does nothing, the update doesnt happen and when i open obs again i get the same pop up
how can i go about with the update without SE.live closing it self?
Download the installer from the Streamelements website https://streamelements.com/selive and run the installer. No need to uninstall.
@heavy maple I did a search before asking as I am now on the new page experience and SE is not playing nice.. I do not want to switch back to classic, as most don't and the NPE is not all that new, it has been out for awhile now. I do not see anything on a fix, eta etc. Is SE got a fix coming, if so timeline? if no, why not and is SE willing to lose so many users? Thank you
is anyones live just disconnecting out of nowhere??? it happen to me 3 times already!!!! help please
I need help with elements custom rtpm plugin!!
will try this out!!! thanks a lot !! 😄
the update worked!! thank you once again
but the obs looks bugged? i see 2 start streaming options and 2 stream elements tabs on the top
I have a question:
I am unable to for example monitor my microphone.
How does this come?
Fixed.
For some reason i had to replace my 'monitoring device' to something random and then to 'default' again
Is there a way to get 'rid' of some of these in the list?
im not sure about removing them but in if its a mess in your audio mixer u can hide some of them there
hi so i accedentily clicked not now on updating se live. so how do i update it manually
?
anyone have a fix for this? i might be being dumb but can't figure it out
i have the same problem @balmy socket
yea
anyone knows something?
just checked normal OBS rather than SE Live and its the same issue there
OBS Settings > Disconnect/Delete Stream Key > Click Connect to Twitch button
sure
Twitch have tweeted 13 minutes ago saying they are investigating an issue preventing some users from going live
cool. that means Twitch is ded
Should start streaming to YouTube 
i am getting the same thing and just updated key and obs
yeah
i have a stream right now what do i do
wait for twitch to fix it
thats all we can do?
yerp
damn it!!!!
You did until Twitch unplugged everything
great this sucks lol
did they recognize the problem?
mines still not working
because it's not fixed yet.
youtube, trovo, facebook, tiktok.... there's options....
you could even gasp stream to twitter
just kidding. nobody streams to twitter
my understanding is that YT is the best place due to how the content creation pipeline works. With YT you funnel people from VOD content and shorts to your live streams, and your live streams automatically become VOD content so it essentially funnels itself to your live streams.
it also allows you to put in less effort with streaming, and gives you time to edit/create offline content which funnels to live streams
my issue is music 😂 i feel like i have more chance of being told off whilst live. i filter the music so it isnt in any of my twitch vods but feel like youtube would defo strike me down mid stream lmao
PSA
so my twitch and youtube wont connect to my obs any reason why??
Hey I just wanted to confirm that the sponsorship I signed up for was all set because I no longer have the sponsorship panel? but it says it's all set. just double checking (:
@shell ginkgo Its happened for alot of people but theyre checking it out
somehow twitch is effecting streamelements dashboard i lost all my overlays as well the sponsorships
Having an issue with the media request dock. I was setting it up since twitch/obs aint working rn and I added my playlist to the backup playlist when there wasn't a song in que and it doesnt play any of the songs in my playlist
the playlist is public and is saved
Ok awesome. I was able to still like go through the steps and start it through the email link. Was just double checking lolol. Thanks ❤️
or would this issue be a helpdesk-youtube issue since its a yt playlist?
My sponsorship tab is gone too but go directly to https://streamelements.com/dashboard/sponsorships/list and wait a couple minutes and the sponsorship page will load so you can check your sponsorship
I don't have the option to add a browser source. Does anyone know why?
settings > advanced > Sources (at the bottom) > check " enable browser source hardware acceleration"
@proven hawk
I just tried this and it's still not there.
not to sure then aside from restarting obs/pc
thats the best I got for you sorry :/
Thanks for the help. I tried to re-install it and it keeps telling me I need to update it and I do it then it says it again. Would you happen to know anything about this?
not to sure on that. I just remember having the browser issue and it was fixed after I did the solution I said
have you tried to go live with just the twitch stream key? worked for me lmao
Yeah still didn’t work
some one please tell me if ya still have your overlays ??? somehow my vanish due to this outage
Where did your overlays disappear from?
Have an issue with the media request dock. I have my personal playlist saved and public but the player doesnt play my playlist
on streamelements
one minute my overlays were there and next thing bam it vanished cause twitch issued
https://streamelements.com/dashboard/overlays ? They shouldn't have disappeared.
i was working on them
@silent idol ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
Nobody said you deleted anything, and if you want someone from the staff to take a look, they will need your account id.
okay let me get on the pc
where can i send my accounts ID too
Here is fine.
Right click > Hide
Probably can't hide them there then.
Alrighty, Thank u 😄
You can from the volume mixer dock though, it might hide them there as well
Have an issue with the media request dock. I have my personal playlist saved and public but the player doesnt play my playlist and just playing the defaut backup playlist
all right heres my Account ID || 631bdba5edfb1baa868c7166||
ill just re add overlays
I'm trying to uninstal and re-install SE.Live, but I keep getting the "installation aborted";"Failed restoring OBS Studio 28.0.2" message... I have downloaded and installed OBS again, but still get the same messages and SE.Live will not finish uninstalling. Is there something else I can do?
Oh yea i got them hidden in the audio dock. wasnt sure if i could hide from here aswell since there are many i dont use in all of my scenes
As far as I know, you can't. You might ask the OBS discord.
Looking at your account, I see the overlays in your My Overlays section. Are they not showing up in your SE.Live/OBS or are they not showing up here: https://streamelements.com/dashboard/overlays
Was that a reply for me?
I had to re add them
Did you download the installer from OBS and SE.Live? Redownload them, run SE.Live, then OBS and let us know if you have any issues
And this would help uninstalling both for a fresh start?
It should, yes
Thanks I'll try that and let you know
That worked! Thank you
i need help
i connected obs with stream elemenets that is connected to youtube because donations
but im streaming to trovo
and i cant start stream on trovo because streamelements start stream on youtube
why?
@upper spindle ⤵️
StreamElements menu, on top of OBS > Logout > Login
but i dont wanna logout i wanna turn off option to selive start stream
i wanna start stream where i want i just need to be connected to selive youtube because donations
Hey I was wondering if I could get some help with the Media request dock? I haven't been able to get ahold of anyone to help with the issue.
I'm trying to add a music playlist that I have made on yt to the backup playlist instead of using the default. The playlist is public and I saved it in the dock but doesnt play my playlist and stays on its default playlist
Anyone manage to fix the SE.Live media dock problem for the stream deck? The one where the media keys are all unresponsive? Had this problem for roughly like 3-4 updates.
@heavy maple I did a search before asking as I am now on the new page experience and SE is not playing nice.. I do not want to switch back to classic, as most don't and the NPE is not all that new, it has been out for awhile now. I do not see anything on a fix, eta etc. Is SE got a fix coming, if so timeline? if no, why not and is SE willing to lose so many users? Thank you
Don't ping the staff please.
There is a fix coming, but there is no timeline right now. The only option is to switch back to the classic experience.
@dawn root I pinged him because when I did the search he has been the one to always respond the same question but giving the same answer that really isn't a solution for everyone who doesn't want to lose monetization going back to the classic. And not know if or when a solution will happen cause more dilemma and whether to leave SE or not because of this issue that is been around for months now. Thank you
Is SE.live working on linux?
It's still against the server rules. :)
Maybe under WINE, but not natively that I know of.
i cant setup hotkeys for my media request on obs live..is there a fix for it?
It's a known issue and our devs are still working on a fix
is there a way to get email notifications when there's a fix?
We will announce it
where? so i can follow
We will announce it in this server
Thank you
my control deck says "waiting for obs" ever since I've updated my obs
so i had one overlay mysterious disappear after i finished re adding and fixing them i come back to it vanish... so i had to re add it yet again
Is it disappearing from the StreamElements website or in OBS/Se.Live?
the website
i'm going to sleep hopefully all of my overlays are there in the morning if not i dont know what to do anymore
Hlo
okay so other issue now. So I use the application audio for my sounds so I can just turn off say my discord just in case of some slurs but it doesnt have an option to pick up the media request dock
is there any ideas on how to get it to present it as an option since the media request player is labeled as a "obs-browser page"
@minor moat ⤵️
If you are not hearing your alerts and/or Media Request, you are most likely using the Control Audio via OBS option in your browser source properties.
To make sure you hear the alerts and the stream also hears them, follow along the screenshot bellow.
https://cdn.discordapp.com/attachments/199460642975907840/685371800456134686/unknown.png
the issue is it doesnt present any options to include the media player
i can hear it
but the issue is the viewers wouldn't
I don't want obs to play every sound that comes through my headset just in case I need to mute an application from them so I can hear it
Go to the StreamElements website > Streaming Tools > My Overlays > create an overlay > add a media request widget.
There's a guide here: https://support.streamelements.com/en/articles/42-media-request-overview-and-guide
thanks much! only issue now is I cant get the visual of the song now. it shows in the streamelements overlay but not in the obs capture even thought the width/height is matched up
Is it safe to update obs to v28 on a M1 Mac, or will SE.Live stop working?
I just had the same issue I didn't take notice at first I had a health bar overlay and socials overlay and yeah mysteriously gone had no issues during my last stream
Hello I am having problems again with StreamElements not opening, I need help please.
yeah i had to re add them and fixed them up they way i wanted
my overlays are still there but need of an export/bulk export button for the overlays would be nice
A small feature request since the hotkey problem (not saving) is being worked on? Can the devs allow the function keys (F1,F2, F3 through F24) to be assigned as hotkeys? Thx! 🙂
@tepid temple ⤵️
Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
Hey all, I'm having an issue where a the chat alert for a raid will not trigger. It is on, but nothing appears in chat
@stone siren ⤵️
Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard) https://i.imgur.com/uYVb8OK.png
Is there anywhere in this discord I can ask a question about a sponsorship that isn't working?
The only place is through tickets unfortunately.
@minor moat ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S
Is it possible to set up charity donation alert variations for Extra Life or DonorDrive? I've used the option for the regular alert box but I don't see for charity alerts.
Dashboard > Streaming Tools > My Overlays > Open/Create new Overlay > Blue circle in the bottom left > Charity & seasonal > Charity.
I understand this. I'm specifically asking about VARIATION alerts like for the regular alert box.
@leaden cipher ⤵️
Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.
I see, this may not be an option for the other alertboxes, my apologies
@leaden cipher ⤵️
- Restart OBS
- Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
- Stop your stream/recording.
- Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+.
Everytime I close out obs, I have to restart my stream deck software in order to reconnect SE.Live buttons. Even after that, the Media Request buttons won't connect.
is there anyway to change the current social media icons the megapacks currently use? i would like to switch the facebook one with instagram since its my primary social media
as well as separate the labels and the camera since i do not plan on using a cam, at least not for a while
i'm having the same problems with the media request not working, it used to work fine before... Can someone help ?
i have :
-uninstall / reinstall OBS
-Uninstall / reinstall stream deck
- uninstall / restall Obs and obs live plug in the stream deck software
- uninstall the latest version of the streamdeck plug-in for OBS
- talk to the streaming gods high up in the clouds but they seemed busy
Can someone help ? ^^
I'm having a websocket issue. "The following OBS plugins failed to load: Stream FX. Please update or remove these plugins"
Now it said the same thing for my LoL websocket but that one had been working fine (even though it was saying failed to load)
How ever Stream FX websocket is infact not working.
@floral anchor ⤵️
SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject
Can we get any eta on a fix for this?
It has had a huge effect on my streaming workflow since I need to pause and unpause the media requests frequently
Hi. Since the update to OBS 28.0.2 all my browser sources - especially both Alert Boxes lag alot and freeze onscreen.
What can i do?
@mellow hatch ⤵️
OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png
Good Bot 🍪
Ok I need more help😂 One of my twitch followers has 90,000 pts on the leaderboards in SE dashboard. But when they go to redeem anything it says they have NO points! Ive tried deleting their points and re adding but still doesnt work. The persons name is "rigothegreat". Is this something you guys could help me with? ty!
Known issue, the devs are working on it.
hoping this is right channel I want to know if you can get rid of a sponsorship I got an email from elements with hello fresh and it shows up in my twitch stream and I wanna know if I can rid of the hello fresh that it announces
media request issue:
songs will play 1 song in custom playlist, play the next song in the custom playlist but then reset and pause for no reason and you manually have to play it
I have to restart my Stream Deck software each time I start my OBS, in order for my se.live buttons to start working again. The Media Request buttons I can't seem to get to work at all.
i have a issue pretaining to the se.live obs plugin when i go to log in to my facebook it is massivly oversized and it wont allow me to log in any fixes ?
Does anyone know why just randomly today no changes i Instantly drop Frames 50% or heigher when i go live? Just Started today havent changed anything. nothing new installed.
@past fog ⤵️
Dropped Frames means that you have a bad connection between your device and the streaming platform and most likely something related to your ISP not handling the connection properly.
Speed tests usually cannot help solve this problem and its best to use this guide: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues
If you stream to twitch, use the !twitchtest command and do a connection test to your regional servers.
i cant seem to get the activity feed back on my screen
i have it checkmarked and everything and it wont reappear
resetting the docks didnt work either
@granite aspen ⤵️
StreamElements menu, on top of OBS > Logout > Login
i need help with live sub count
I have the live count but when I lose sub I have to manually change them on my own is there a way I can set it to drop by itself
There is not. Twitch only reports subs added, not subs that expire
so how do other streamers have it if you don't mind me asking
This will give you your current sub count. Goals will only go up, but this will go up and down.
thank you... knew there had to be away
💙
Hey Guys its a long time ago but I run in a weird issue.
im on OBS 28.
If I try to play a alert over streamelements to my obs I see no alert or sound. If I just replay a old follow from the past the follow effect and sound appears
So why does a test follow on SE site not run on my obs but a replay of old follows does
I found my problem oh man im sorry guys. I had to tick "preview LIVE on stream" facepalm
have a nice day everyone
Im back it wasnt only the tick. If Voicemeeter potato is on alerts dont work anymore even the animations dont come through which is kinda weird
Why does the cloud backup function not work on selive? i made a backup, reinstalled my pc and applied the backup, no scenes or anything came back
Hello, im having some issues on my stream deck with the SE plugin
the resume alerts button is inverted (resume = pause and pause = resume) and the media request play/pause button isnt working
how do i fix this?
Media request buttons have been broken for some time now and they say they are working on it...
Hey trying to help a friend set up their OBS on Mac and we simply can't get the desktop audio to record anybody know why?
Figured I'd ask here before moving to join the OBS discord and see if somebody knows anything
Identified and fixed the issue nvm-! We're just oblivious xD
ahh okay ill have to do that manually i guess
what about the alert button
stream deck says that its paused but obs shows its not
and viceversa
I don't have the Activity Feed or Chat docks anymore, and I've tried logging out and back in from the StreamElements tab up top.
OBS 28.0.2 // SE Live 22.9.8.69
been forced to use Ground Control and a pop out chat, which defeats the purpose of having SE Live
StreamElements menu on top of OBS > SE.Live Docks > Activity feed, chat.
