#helpdesk-selive

1 messages · Page 4 of 1

tribal forge
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media request hotkeys completely missing after updating to OBS 28.0.1 & latest se live. Tried updating through OBS initially didn't work. Uninstalled OBS & selive & reinstalled same issue.

normal mountain
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Guys

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i keep losing audio, and then i have to restart se.live and go live again

hallow yoke
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Good morning! Not sure where to find nor post. But I keep getting plug-in failed for own3d pro on obs studio after the update. Help, please

torpid dust
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Is there a way to roll back the SE.Live plugin to the previous version of OBS, aka before 28.

Work at a production studio and someone updated, but all the Plugins we use are not currently ready for 28.

Thanks in advance.

kindred fox
torpid dust
plain wigeon
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I recently updated to OBS 28, and I am now trying to update SE Live, but I get this error ever time.

nova scaffold
calm karma
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Anybody have the issue where they have 2 "Start Streaming" buttons, 2 "Stream Elements" tabs on the toolbar and 2 "Stream Elements Live Support" buttons?

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Not sure how to remove them, i've tried logging out and logging back it

dapper iglooBOT
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@calm karma ⤵️

If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/

If an install of OBS already exist, please install over the existing OBS installation.

red hinge
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i've already updated to OBS 28, but when i run the update for SE.live, it wants to download and install 27.4.1 overtop, is there an installer version that does not install an older OBS version by chance?

red hinge
torpid ravine
torpid dust
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I've been fixing the cluster of OBS after my stream deck bricked from the firmware update. Now when I boot up OBS I get a little window that says PlugInsFailedToLoad.text

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Can't find what that is.

raw coral
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Hi there My SE chat dock isnt working

dapper iglooBOT
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@torpid dust ⤵️

Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org

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@raw coral ⤵️

StreamElements menu, on top of OBS > Logout > Login

raw coral
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Thank you

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😄

torpid dust
heavy maple
torpid dust
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I have tried both. I get the same popup.

heavy maple
torpid dust
kindred fox
torpid dust
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None that have Text as part of it.

kindred fox
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The error message doesn’t state what plug-in is causing the issue

torpid dust
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I have tried uninstalling the plugins and booting it up. I still get it. The only way I don't is if I run OBS without SE Plugin

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Or if I run the previous version of OB and SE live

torpid dust
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Just tried that. Same outcome

kindred fox
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On 28.0.1?

torpid dust
kindred fox
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Download from the streamelements website and install just the plug-in

torpid dust
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Correct

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This would be the 3rd time I've downloaded that file.

dapper iglooBOT
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@torpid dust ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

kindred fox
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Do that so it can get forwarded to devs

torpid dust
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This is with the current plugins active

kindred fox
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and error message appeared?

torpid dust
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But I've installed them all. When back through and one by one.

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Yep

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The entire time.

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Only time it doesn't is if I run the previous SE live

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It doesn't seem to cause any problems yet.

kindred fox
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reported it

torpid dust
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Thank you! If you need anything else to help out feel free to ping me.

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Now to get this bricked XL stream deck replaced.

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Sigh.

shrewd turret
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the new update that came out today just disconnected my stream deck again

shrewd turret
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I already downloaded this on Saturday

kindred fox
fluid pagoda
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How do I revert to an older version of selive?

static basalt
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When trying to update SE.Live I seem to be in a loop that doesn't work. I launch OBS, SE.Live says update, I run the updater, I close OBS, the updater says close programs before continuing, I accept, the updater dissappears and nothing else happens. It just keeps doing that and won't install no matter how many times I try (yesterday and again today).

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It looks to me like the updater is in the list of programs to close so it closes when I select "yes".

rugged quail
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hello question a bit stupid but hey, I haven't found how to put the overlays created on the streamelement site on obs

torpid ravine
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@torpid dust I tried reverting my OBS studio to just the previous one and then followed the directions on the Elgato site and that seemed to fix it for me

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the 28.01 update seemed to mess something up

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@rugged quail Copy the overlay link from the streamelements site, add browser source in OBS and paste the link

high shore
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I updated to the newest version of SE live for OBS today & it seems to have gone all wonky with my StreamDeck. I keep getting this message:

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I've tried uninstalling StreamDeck then reinstalling, repairing it, etc. Cannot get it to communicate & connect to OBS now.

solar jewel
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Hey there! I've recently updated and installed OBS 28.0.1 and the latest version of SE.Live- I've been able to launch OBS, but on any instance that I try to log in to my Twitch account (Or other buttons on attempt) with SE.Live, whether through the welcome screen, File Bar, or by bypassing the login using the pop-out Activity Dock URL as a custom dock*, I receive a crash with no error. Has there been any reports of this so far, or any thoughts on how to resolve?

solar jewel
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Let me know with a reply ping if you'd like the crash logs for bug testing/investigation CB_nod

frozen zodiac
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I am using a custom bot name. On some of my commands the bot will reply with channel emotes on other commands it just responds with the text. Any help as to how to get the emotes to display reliably?

edit
I am sometimes not smart. The emotes it cannot use are the ones for tier2 and tier3 subs. Just realized that I gave it a tier 1 sub.

nova marten
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hotkeys wont save in media request

kindred fox
nova marten
nova marten
crude oasis
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hi im getting a lot of obs/ se live updates none stop for pass 2 days plus the plugin error cant get it connect with stream deck

bright haven
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Have you gotten an answer for this yet?

hot bear
bright haven
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well i woudln't call them problems but annoyances

viscid reef
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hello~ the "reload overlays" SE.Live stream deck button used to reload all browser sources, now it only does the SE ones, is this intended?

silent idol
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so i was invite to has sponsorship and now i lost the ability to access it cause i was trying to remove an old YouTube account off and it literally wipes my overlay and everything i would ask if you give us the option to export our overlays

tired orbit
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Are there any plans to support Apple Silicon?

primal bobcat
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Hey Hey.. how can i make a daily follower goal whis is automatic reseting iteslf every day?

mortal bone
white spade
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AGAIN WITH THE STREAM DECK ISSUES WTF

dawn root
plush grotto
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im not sure if this the place to ask

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how do i enable chat stats on stream elements

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and disable store and replace it with the merch shop

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StreamElements Chat Stats
Recording dank memes from Twitch Chat since, January 9th 2016
404 - Page Not Found

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that all i get

reef delta
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Hey guys, I'm unable to uninstall SE and OBS, whenever I click next, it check for locked files and closes the uninstaller window. No prompt of successful uninstall or anything.

daring relic
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Anyone know how to update plugins?

native nymph
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Hey guys I can't see the Websocket panel that should be in the tools drop down in V22.9.8.69 with OBS V28.
how would I go about getting to these settings?

All the tutorials show that's where I have to go and change the port number and "password" but I don't have this..

So none of my stream will work now xD

native nymph
daring relic
native nymph
daring relic
native nymph
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download the websocket plugin and look at where the files and re work from there

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the websocket you will yes as its not needed in V28 of OBS

brittle thistle
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how come the OBS chat and activity feed have been removed from the dock menu? or is this just me? also the stream details section is completly missing too

native nymph
brittle thistle
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Yeah, i get it on the chat and activity feed from there, but not the stream info dock

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I can see why people use SE activity feed but for my layout its too much space and can see any activity

native nymph
brittle thistle
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Has SE live removed some of OBS's docks, like chat feed, activity feed and stream infomation as they are all missing since i loaded up today.

native nymph
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no idea. Im not seeing the Websocket in the tools dropdown ether.
It would seem like it!

native nymph
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I reinstalled OBS Via the downloaded installer and I now see the WebSocket settings! Panic over

brittle thistle
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just done that and still no luck

tough plinth
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Hi, since OBS 28.0.1 I'm not receiving stream summary e-mails anymore. How do I re-enable them?

jovial light
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Hello I switched my twitch name now my store still says my old name is there a way you can fix this please

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acocount ID 5db3df6204a4663aa4741d61

rugged quail
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Hello I need help with obs I can't resize a game capture window

eternal lodge
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any reason why the docks for stream stats like how many viewers u have are gone now

vestal kindle
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help please se.live started to update stopped and now wont open.

bronze pendant
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Hey guys. I'm trying to help a friend of mine install selive and obs. Using the installer on the site works fine for me, but for some reason, does not install properly on their pc. I have done many troubleshooting steps, such as completely removing anything obs related, ensured they had enough storage, verified the install path, but they still can't install obs from the selive installer.. any ideas or suggestions?

ripe plume
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I forgot to update streamelements before updating OBS and now OBS is coming up with a plugin error, how do I fix dis?

quick atlas
ripe plume
quick atlas
bronze pendant
quick atlas
ripe plume
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Ty

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I assumed that'd fix it but I was anxious about it installing over what I have

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And causing errors

steel heath
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I have a single moniter, is there anyway to have a chat box off to the side of my screen when I have OBS minimized?

dapper iglooBOT
foggy crest
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is anyone else experiencing an issue where goals won't auto update live during stream? currently i have to make a change on the overlay to get it to catch up to the latest figures

blazing flint
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I’m having trouble with the new OBS update, I can’t connect it to Streamdeck at all

rugged quail
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after last update my botname changed back to streamelements and for the love of live i cant seem to change it back 😦 anyone can shine a light on this where to change the botname?

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since its not anymore where it used to be

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i wish there wouldnt be anymore updates....

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everytime it messes up my setup

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i fixed the bot isue and found out that its the scroll thingy in the tabwindow for the streamsetup isnt there...

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i made the window bigger and found it

split mist
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Is there any way to fix this yet?

fallow root
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Hmm im trying to flip my webcam horizontally but it wont flip, any ideas?

kindred fox
fallow root
kindred fox
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Interesting.

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I’ll have to test

unique blade
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hi

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I am not sure if this is the right place for me tbh

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I have OBS with SE plugin and I am trying to update OBS but it won't let me and Idk if it has anything to do with the plugin and Idk how to update it and I'm really frustrated.

high shore
# solar jewel This one can be resolved by following here! https://help.elgato.com/hc/en-us/art...

Thank you! It seems to have been resolved, however. I keep getting the Plugin Load Error message when I start up.

I don't know if it's also related or not, but a few StreamDeck/SE.Live features don't seem to work, either. I have some media hotkeys that no longer are functioning. It says that "This StreamElements SE.Live action is offline. Please wait for it to become available."

I can manually click pause/play & change volume directly on the OBS/SE.Live, just can't seem to get the hotkeys to function. =/

astral thistle
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OBS crashed using the SE.Live plugin
I've consulted OBS support and they say that it's most likely an issue with SE.Live
Generally it crashes somewhat randomly but usually a few minutes after starting up OBS
https://obsproject.com/logs/sW2LUquctKvX7os9

shadow smelt
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hey, have you found a solution ? i'm having rendering lag when alert is triggered (+2.5 ms), and it's also freezing my games.

steel heath
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@dapper blade so that twitch overlay for one monitor. How trustworthy is it? I see it isnt coming from streamelements itself.

clear trench
astral thistle
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when updating it says i need to close programs and one of those programs is the installer

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so basically it just closes it and cant finish the install

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ok downloading the installer from the website and running it fixed it

jovial light
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Hello I switched my twitch name now my store still says my old name is there a way you can fix this please

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acocount ID 5db3df6204a4663aa4741d61

crude oasis
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so i been getting this message pop up for a pass 10th time in the row when i start up my obs

dapper iglooBOT
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@crude oasis ⤵️

If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/

If an install of OBS already exist, please install over the existing OBS installation.

heavy maple
dapper iglooBOT
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@clear trench ⤵️

OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png

heavy maple
daring relic
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Obs having issues when livestreaming, 'Encoder overloaded'and stream is lagging. If i restart the stream it is fine again (issue occured since patch 28)

cedar bridge
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Hi it seems like I can't access SE Pay. It mentions you need 100 followers which I assume means subscribers for the Youtube side of things. I have that and am in the US so I can't figure out why it's not an option for me. Thanks.

dapper iglooBOT
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@cedar bridge ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

kindred fox
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Include that account ID in your ticket @cedar bridge and they’ll run verification for you

daring relic
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Obs having issues when livestreaming, 'Encoder overloaded'and stream is lagging. If i restart the stream it is fine again (issue occured since patch 28)

Is it just me or does anyone else have this?

dapper iglooBOT
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@daring relic ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

buoyant grove
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Any fix for the streamdeck plugins. Cant even use my deck to transition to another screen? Got to manually do it now.

granite dew
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Can someone explain what SE.live actually is? Stupid question I know but it just sounds like normal stream elements. What’s the difference?

pallid sentinel
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I've just imported everything I had from streamlabs into streamelements using SElive and my alerts will not show but the sound is still working (although it is quite loud, I would want to know how to fix that too).

kindred fox
pallid sentinel
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looks like its time to find some new ones!

bleak cradle
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need a little help everytime i install OBS itself it works fine then whenever i install streamelements after that it fails to launch. kinda going round in circles iv installed and reinstalled multi times with no luck any ideas /?

timid radish
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where do i post about camlink giving me a black screen when i have a 3.0USB, all the correct settings and still 0 image

calm forum
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i need ehlp figuring out why my stream goes to a slideshow whenever i play COD or Apex on stream i run a ryzen 5 5600x with a 2060 super, i never used to have this issue

sonic silo
hybrid wave
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I'm having trouble logging in with my Twitch account, it opens up my browser and logs me in and asks to authorize, but when I do I get redirected to a black page and my OBS screen is stuck in the SE Live loading screen

clear trench
dawn root
clear trench
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@dawn root That's the thing, I get encoding lag when not streaming or recording, but I'll go make a new log.

dawn root
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Can you screenshot what you're seeing?

clear trench
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It happens when I move sources on the canvas, already went to the OBS Discord and they advised me to come here.

dawn root
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If you're not streaming or recording, having lag doesn't really matter.

clear trench
dawn root
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Do you get lag while streaming, or just while editing things?

clear trench
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It's fine while streaming, just while editing and changing between scenes.

dawn root
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When you change what the scene renders, it has to redraw the scene. If it's fine during streaming/recording I wouldn't worry about it.

hybrid wave
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why can't I send this?

dawn root
# hybrid wave why can't I send this?

It looks like it might be broken. Can you submit two tickets for me? One with your original issue and one saying that the Bug Report feature is not working?

dapper iglooBOT
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Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

hybrid wave
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sure thing

clear trench
dawn root
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I noticed a bit with the OBS update, didn't use SE.Live before OBS 28 so nothing to compare with.

daring relic
summer lichen
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Need help with SE.pay
"SE.Pay is not available due to region constraint or channel size. If you're from the US and have over 100 followers please contact our support to enable this feature." who do i contact?

dapper iglooBOT
summer lichen
#

ty

errant jasper
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So I'm not sure what the root of my problem is but for about the past month my stream will randomly drop but reconnect within 5-10 seconds this happens 3-4 times a stream I never had this issue before. idk if its twitch or obs but my internet itself has been fine and I never disconnect from the game or experience lag. If anyone has any ideas for fixes I'd appreciate it

dapper iglooBOT
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@errant jasper ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

kindred fox
bright torrent
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Hi! I was about to start my stream after the new update to SE.Live and I got a notification that said I wouldn't be able to because my video card drivers does not support the NVENC version. I updated my drivers and I still can't start stream. I also put in a ticket for this and the bug inside of SE.Live. Is there anything else I can do before this gets fixed?

errant jasper
hasty socket
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I figured the most recent update might fix this but it didn't. Anyone else having issues with the SE.Live font/text acting super glitchy?

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For reference. It looks like this, and there's quite a bit of ghosting when someone actually chats.

bright torrent
fading cave
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I had to factory reset my computer is there anyway of getting all my scenes and sources back?

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adn also did the overlay for everything change or am, i using the wrong OBS

hasty socket
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OBS did update. A lot of the buttons got larger and the font got wider, so that might be what you're seeing. Your scenes/overlays should be saved on the streamelements website but you'll have to manually set up new scenes for them in OBS if you didn't back up.

fading cave
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nooooooo

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ok thank you tho lol

hasty socket
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Ahh I've been there. It sucks but it's a nice chance to make a clean new scene/source setup.

snow oxide
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heyy i need help setting up alerts... i have a custom video i want the text to go over but the text wont show when i click the "test over image" layout option.. any ideas?

dapper iglooBOT
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@snow oxide ⤵️

Text not showing up over your alerts? Go to the Advanced Text Settings and set the top margin to 50, you can work your way to the right position from there.

summer lichen
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how to reset my SE profile in appdata im having problems with font etc...

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what folder do i need to delete

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thank you

errant jasper
kindred fox
daring relic
dawn root
daring relic
dawn root
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It doesn't say they're bad, it says they're overloaded

daring relic
dawn root
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17:22:42.606:     base resolution:   1920x1080
17:22:42.606:     output resolution: 2560x1440

any reason you're upscaling 1080p to 1440p? That probably takes a fair bit of GPU power.

daring relic
warm moat
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Could Any One Help me I Have The Elgato Stream Deck And I Use SE.Live Plugin But The Media Keys Do Not Work This Is What It Says But Commands And Everything Els Works

kindred fox
gray thicket
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hey guys, I have a quick question regarding setting up overlays on the official website.. I uploaded a follower alert in order to use it (it's a webm. file) but for some reason it's not showing up whenever I do a test trigger to see if it works. Anyone that had the same issue and knows how to fix it?

onyx yarrow
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Hi! I updated stream elements live and am experiencing connection issues last week. I was mid stream and it disconnected and said after a bunch of seconds it would try to reconnect. I checked crash logs but there were no files. I can give log files though!

rugged quail
gray thicket
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the files didn't upload properly for some reason, fixed the issue

daring relic
cinder marsh
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I don't now what is going on. I have uninstalled and reinstalled SE.Live and my overlays are not working. I will turn off stream and my notifications work when hitting Emulate. But when I go live my Overlay Freeze's does not update and my alerts do not appear on my stream I have been encountering this for the past 3 weeks and I also updated to the most recent and still running into issues.

sonic siren
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so I updated my OBS to the latest version , I Can't use my stream deck in my obs is there any solution to this . pls help me

idle iris
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so after i updated to the most recent version i no longer have the "open using streamelements overlay editor" button... is this a thing or is it just me and how would i fix it if it isnt a thing?

dawn root
idle iris
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Bummer..it was a nice feature

crimson pythonBOT
pearl belfry
#

Has anyone found a fix to the 'double start streaming button' and double bot notifs in chat yet?

dapper iglooBOT
#

@pearl belfry ⤵️

If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/

If an install of OBS already exist, please install over the existing OBS installation.

inner magnet
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Having difficulty reconnecting my chatbot inside selive. It was able to connect when I added the plugin but now when I reinstalled obs / selive, it doesn't show the connected chatbot on my account and is using the SE bot instead .

dapper iglooBOT
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@inner magnet ⤵️

If your commands recently stopped working and you're using SE.Live and a custom bot name do the following:

  1. In SE.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/re4theQ.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
inner magnet
#

wont even let me hit the back button

dapper iglooBOT
#

@inner magnet ⤵️

StreamElements menu, on top of OBS > Logout > Login

static skiff
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I used to control SE. Live media request control through touch portal and I've been contact the app developer said no issue on the app but on SE. Live part so I'm here to ask will it work again? such as viewer request on/off and show media on stream stuffs

heavy maple
static skiff
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@heavy maple thank you!

severe crystal
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hi, how can i manually update my obs? i have no "check for updated" in "help". its now in "Streamelements" but if i check the updates he only check the streamelements updates

severe crystal
heavy maple
errant jasper
errant jasper
kindred fox
severe crystal
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Hi, can anybody tell me where i can find the "filters" for my Sources? After i Update to Obs 28.0.1 and do the SE update too i cant find the Filters anymore if i rightclick on my camera for example.

OBS 28.0.1 without the SE Plugin still have the Filters. Its just gone if i intsll the SE Plugin.

heavy elm
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Hi there, I get this error message. but when I delete the plugin selive just refuses to start

dapper iglooBOT
iron ocean
#

Hello. Any ETA for Mac version?

summer lichen
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Hello i am having issues with SE and YouTube. I connected my YT to SE everything works besides My activity tab. Yesterday i went live and had few donations and members join, but Activity tab remained empty pls help.

summer lichen
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I tried connecting to activity feed using custom browser docks and its asking me to connect to Twitch account and I don't want twitch. i need YT I do have streamelements for twitch as well maybe that's the issue.

dapper iglooBOT
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@summer lichen ⤵️

StreamElements menu, on top of OBS > Logout > Login

summer lichen
#

i did that and the chat shows up but the activity tab shows up for a second and then disappears???

kindred fox
#

Click StreamElements > SE.Live Docks > Activity Feed

summer lichen
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ok i just did that and it says "You have no stream activity" what is the issue here?

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even if i go into Stream activity on the website there is no activity, even tho i went live yesterday and had don and new members.

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@kindred fox

kindred fox
# summer lichen <@128166843360739328>

I know YouTube has a significant delay and your subscribers need to have their subscription information publicly available before it can be read by any external services.

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It could be that their subscription info isn't public so they aren't showing up

summer lichen
#

is there a way to test stream activity while offline for YT and SE just to see that it at least works ?

dapper iglooBOT
#

@summer lichen ⤵️

You can test alerts via the Emulate bell on the lower left side of the Overlay Editor. Simply go to your Dashboard > My Overlays > pencil/edit button on the overlay. Make sure the Preview LIVE on stream option is on to see the alert in OBS/XSplit** https://streamable.com/vtulg9

kindred fox
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it may not display in the activity feed but you will see the activity in the widgets

summer lichen
#

and my SE.Pay also not letting me setup for credit cards . My YT has 35k subs i know i am eligible. i do have SE.pay setup on my Twitch SE but its separate account maybe they are conflicting or something.

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i don't have the bot setup either

kindred fox
#

I am gonna do some bot replies to you really quick so you can ask about SE.Pay on your YT

dapper iglooBOT
kindred fox
#

do this while under your YT account

dapper iglooBOT
#

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

kindred fox
#

then submit it as part of a ticket and ask for SE.Pay on your YT with the account ID you get from above

summer lichen
#

sent

clear trench
#

I'm trying to uninstall SE Live to check something but I'm getting stuck at "Checking For Locked Files" for a second, then it closes itself and doesn't uninstall.

#

Never mind, sorted it, and I've found that SE Live was the source of my Rendering Lag issue lol.
Whatever the devs did for the update messed something up.

last flower
#

ok I've gotta ask now that I've attempted every other option. Did SE.Live change something in how it approaches media request audio? Around the time the first update for obs28 happened, I started having moments where songs felt significantly quieter than others. ~10dB in either direction. This has always been present because not every upload is equal, but it's gone from a couple a stream to nearly every other track. This is the ONLY factor that has changed. No windows update, no hardware changes, and the only other change I've made software-wise was OBS 28, and that had no notes regarding how audio is actually processed.

#

I'm at a loss and grasping at straws here because it's all I've got left

rain leaf
#

i got an issue with my gaming capture , after my internet went down whenever i alt tab out my game my stream goes black instead showing the game with me doing nothing.. how to fix?

dapper iglooBOT
heavy phoenix
#

question for the amazing people in the community on SE when doing a tip goal as im still flapping about with stream elements after moving from else where is there a way to like remove the actual tip goal for example $100 and just see the bar fill up ? thanks

severe crystal
dark kestrel
#

Having a bit of trouble with changing something in the activity feed. I cant even press the stream settings option. the bot i need to do my emotes and stuff shouldn't be under streamelements but it should be me. This happened a few times and I have no remembrance of how to do it again 😫

kindred fox
#

Or pop it out entirely

dark kestrel
dark kestrel
timid compass
#

ich brauche hilfen wegen meinen stream deck 😦

royal tundra
#

Hey! The past few weeks when I load up se live it says my stream deck plug in is outdated, this has never happened before and idk how to fix it, anyone know what the fix is?

royal tundra
#

also now I can't load up obs/se live

#

it pops up for 1 second then disappears, I restarted my pc and it didn't help

dawn fractal
#

Anybody know how to fix the "waiting for obs" o the stream deck???

silent idol
smoky birch
#

the website isn't working for me can a SEstaff respond p[lease

royal tundra
#

alr thank you i’ll check it out

dawn root
#

Make sure to check the troubleshooting steps as well.

kindred fox
smoky birch
smoky birch
smoky birch
#

microsft edge

#

let me try chrome

#

chrome works but not edge

kindred fox
#

Use chrome

smoky birch
#

so i don't know why it isn't running right with edge but at least it is running with chrome

quaint moth
tulip coral
#

I need help with !sr media requests. Is this where i need to be?

dapper iglooBOT
#

@tulip coral ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

tulip coral
mossy yoke
#

SAME

#

My media request panel is not populating !!!

#

Please help!!

dapper iglooBOT
#

@tulip coral ⤵️

StreamElements menu, on top of OBS > Logout > Login

mossy yoke
#

I did re-login!

dapper iglooBOT
#

@mossy yoke ⤵️

StreamElements menu, on top of OBS > Logout > Login

#

@mossy yoke ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of SE.Live
  2. Exit OBS (make sure OBS is not running)
  3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. Start SE.Live
  5. Settings > Stream > Disconnect > Connect
mossy yoke
#

I DID the logout and login

#

OK I will try the cookies thing

#

I don't have a obs_Profile_cookies folder

#

The steps did NOT work

#

Please help

#

I am running obs 28.0.1

mossy yoke
#

Please help. The troubleshooting steps are not working

kindred fox
mossy yoke
#

Yes I did that

#

I tried reinstalling it

#

I have logged out and logged in

#

It will NOT populate

#

It still will NOT populate the Media Request panel

#

Please help

#

Can someone else check to make sure their Media Request plugin in OBS is populating!!

#

Thank yoU!

#

(This is critical for me right now. Thank you for your help in advance!)

river oak
#

wavemorning

ever since ive started using SE plugin, my discord doesnt show that im live anymore.
it used to before, and idk what i changed or how to kinda fix it PepeLaugh
anyone have an idea what might cause this issue?

Streamer mode is enabled, my twitch is linked to my discord as well.

mossy yoke
#

I got it fixed. I had to right click and click "Refresh" in a popout Media Share window

#

Never had to do that before

tribal timber
#

sniper elite 5 rendering lag in cinematics and special shots screens
any tips ?

dapper iglooBOT
#

@tribal timber ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

dapper iglooBOT
#

@tulip coral ⤵️

  1. Restart OBS
  2. Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
  3. Stop your stream/recording.
  4. Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+.

dapper iglooBOT
#

@tribal timber ⤵️

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

remote heart
#

hello o/

#

this button is no longer functioning in OBS

#

how fix :(

desert crag
#

^i am also experiencing this issue as well as not being able to use the submit button on the "report a bug" feature on SE live.

smoky cedar
terse ridge
#

Hello!

#

My stream elements obs is taking up 50%+ of my cpu

#

I dont know how to fix this

#

Im not even streaming either

ripe light
#

my se live is crashing on open on my game pc but not my stream pc, both running the same version

#

is there a crash log or something like that somewhere?

echo quest
#

I have the newest update of OBS, and while the Activity feed works, I can't open the Stream Settings box you get from the menu button in the top left

#

I can mouse over the text, and my cursor changes to show that it's clickable, but clicking does nothing.

echo quest
#

how?

#

Toggling it via the SE.Live Docks menu tab does nothing

tacit rain
#

Hi

echo quest
#

nvm got it

#

ctrl+r

#

makes sense

#

side note, nice job looking fucked up at default 100% scaling on a 1080p screen, OSB 28 laughCry

stark perch
#

Still disappointed that you CANNOT CHOOSE A BOT NAME IF YOU CONNECT WITH A YOUTUBE ACCOUNT!

echo quest
#

speaking of bot names, even if you choose one, the automod stuff is still done from StreamElements. i have it configured to use an account called SwarmOS for things like my timers and any chat commands, but if it times someone out for, as an example, Caps Lock spam, its from StreamElements.

fossil widget
#

Hi there - is there a reason since a couple updates ago that I have two of all StreamElements menus/buttons on my OBS interface?
Seems like an older version of the SE.Live plugins didn't get uninstalled, because one of the StreamElements menus is missing some options that showed up in the last couple updates in the 2nd one, but I can't seem to find a second version anywhere.

round crow
#

Hey All. Has anyone had any issues with SE.Live/OBS not updating chat and stream activity whilst in a game.
Was streaming last night and noticed that my chat dock and my activity feed were not updating whilst the focus was on the game but as soon as i tabbed in to OBS, everything updated.
Also noticed that the animated emotes in my chat were stuttering/stopped when focus was on the game, then when i tabbed back to OBS, the animated emotes would work properly.

Anyone else experienced this or know what might be causing it?

Have OBS set to run in administrator mode and priorty set to high.

kindred fox
dapper iglooBOT
#

@fossil widget ⤵️

If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/

If an install of OBS already exist, please install over the existing OBS installation.

remote lagoon
tough plinth
#

bot also stopped working

dapper iglooBOT
#

@tough plinth ⤵️

StreamElements menu, on top of OBS > Logout > Login

kindred fox
#

In that specific order

tough plinth
#

Thank you, that fixed it!!

#

well, the bot at least

#

the button is still not working

kindred fox
tough plinth
#

do you mean the "reload overlays" button?

#

pressing the X to close the dock & then enabling it through SE tab doesn't work

#

and reload overlays doesn't do anything either

#

ohh I found it

#

right-click & refresh

#

yes that fixed it!!!

#

thank you

ripe light
#

My se live crashes on launch doesnt even give me the crash window, works fine on my stream pc but not my game pc

#

not using any plugins, just using obs to cast to elgato

granite kelp
#

hi. in obs 28.0.1 I cannot select "stream settings" in the dock. when I click it nothing happens 😦 I want to turn off being able to see viewers

#

oh I see people talked about it above shadowatLUL

slender crescent
#

Hi there,
"Start streaming" is not working with Facebook Live, they ask for something like "server info", I've put again the stream key, logout, loggin and stream doesn't start in Facebook. I have to made manually, and strean info dock didn't appear too. I've updatd selive and nothing new happens, start streaming doesn't work and I cannot find the stream information panel. OBS studio is not updated to new version due elgato streamdek issues.
Anyone have same problem?

bleak cradle
#

how do i remove all of stream elements everytime i uninstall both stream elements and OBS and reinstall obs stream elements shows

obsidian pike
#

So I updated OBS and can't seem to get SE.Live to show up in OBS no matter what I do. I've installed the latest version of both

#

Nevermind, I got it working

worldly walrus
#

not sure where to put this, my community sub alert isn't doing anything when I just changed the widget... it doesnt show image or sounds...

dapper iglooBOT
#

@worldly walrus ⤵️

If your custom alert images and sounds aren't showing when you emulate alerts in the overlay editor, check the variations for those alerts. If those aren't changed, they will play the default images and sounds over your custom ones.

crude oasis
#

hi i keep getting stream elements ods on none stop when i start up my obs

abstract bolt
#

I updated to the new OBS, and immediately uninstalled and reverted back to the old version. Not SE's fault. But the newest version doesn't support NDI plugin which my setup requires. No NDI-Plugin = no go. Skipping that update indefinitely.

worldly walrus
daring relic
#

SE chat is not working

bleak lark
#

My stream info dock is missing is this happening to anyone else? It's not even showing up as an option on Docks in obs

cobalt meadow
left sapphire
#

so i cant open stream settings from activity feed to change title and game names.

left sapphire
#

Still nothing when i select Stream Settings

dapper iglooBOT
#

@left sapphire ⤵️

StreamElements menu, on top of OBS > Logout > Login

left sapphire
#

Still nothing... wait i just realized that was a BOT lol

dapper iglooBOT
mild onyx
#

help

#

my media request and my stream notifications as well

kindred fox
mild onyx
#

@kindred fox when i launch obs my music doesn’t work for the videos and for my notifications don’t show like if they follow or sub or gift and anything, i just updated it and it disappeared

fiery marten
#

Also having this issue but only today.

quaint jetty
#

obs is saying im live but its not going live help @slender holly.Support

doesnt bring up the option also to change my title and description aswell

im able to call though discord aswell

daring relic
toxic igloo
#

When I try and select stream settings through the activity feed button, it does nothing. This is normally how I change the title of the stream. Any suggestions on fixes?

dreamy yoke
#

Is there a way to change the login or profile of SE Live based on the profile of OBS? IE switching between YT and Twitch?

dawn root
daring relic
rugged quail
#

Yeah, nothing in chat box on OBS streamlabs…

bold ivy
#

does anyone know how to fix the chatbox on obs not working when i stream on youtube - its just blank

distant garden
#

anyone know how to get the stream deck to control media request options i can do things like reload UI but nothingmedia request related is working

rugged quail
# distant garden anyone know how to get the stream deck to control media request options i can d...

If you upgraded to OBS 28 then there are still connectivity issues with the stream deck.

I had this same problem and had to search on YouTube to figure out what was happening.

So the new updated OBS studio 28.0 & OBS studio 28.0.1 aren’t compatible with the stream deck. If you close OBS and just install the previous version OBS 27.2.4 all your settings will be back to what they were and your stream deck will be fine.

No need to reinstall the stream deck.

Make sure to click “skip version” when you launch OBS so it doesn’t put you back at square 1 with OBS 28.0.1

distant garden
distant garden
#

thats the only error i can find

distant garden
#

i uninstalled and reinstalled again still doesnt work for media

daring relic
#

How come my commands stopped working?

heavy maple
daring relic
dapper iglooBOT
#

@daring relic ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
daring relic
#

It already is all of that. bot joined the stream when iwent live, it is a mod

heavy maple
# daring relic Youtube. And no this happens on occasion, yesterday it worked fine, earlyer on ...

So the bot can be spotty on YT, but it's important to make sure that you have it fully set up. If you already have it all done, then you try to reset the connection.

  1. Go to https://streamelements.com/ and log out
  2. go to https://myaccount.google.com/permissions and make sure you're accessing it as your branded account.
  3. Remove StreamElements as an app that has permission
  4. Go to https://streamelements.com/ and log in.
daring relic
daring relic
dry pulsar
#

I was tipped thru the streamelements tip jar over 3 weeks ago and it still shows as pending in paypal. how long does it take??

dapper iglooBOT
#

@dry pulsar ⤵️

If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification.
Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction.
There is a posibility that the tip may have been sent as an eCheque/eCheck - these tips can take from 7 up to 21+ days to show up on our side. Tippers can usually cancel these.
If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money

viral scarab
#

Hello, I need assistance in making a overlay fit in 720p from the SE Browser

dapper iglooBOT
#

@viral scarab ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

rugged quail
heavy maple
rugged quail
heavy maple
#

Loyalty and Chatbot are not available for FB

rugged quail
#

Oh really?

#

Well that sucks

#

So I guess just set-up bots and loyalty on Facebook creator studio

heavy maple
rugged quail
#

Got it, that makes sense. I was wondering when I saw FB chat bots if streamlabs or streamelements were even allowed

#

So, what IS compatible with FB. Alerts, overlays… anything else?

distant garden
#

wish i could get some help

prime hare
#

Hello, I'm having an issue where OBS keeps freezing infinitely a few seconds after I launch it, and in the log it seems as though it keeps giving repeated browser source errors 10:39:32.478: obs-browser: [Report Only] Refused to connect to 'https://api.streamelements.com/kappa/v2/channels/624eb160c0cdecce3ece797f/emotes' because it violates the following Content Security Policy directive: "connect-src 'none'".
10:39:32.478: (source: https://streamelements.com/overlay/scripts/vendor.js:59585). something like this but repeated hundreds of times, and then it just freezes. I don't really know what to do.

dapper iglooBOT
#

@prime hare ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

prime hare
dapper iglooBOT
#

@prime hare ⤵️

  1. Restart OBS
  2. Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
  3. Stop your stream/recording.
  4. Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+.

prime hare
#

again, I cannot start anything since the moment it opens, it freezes.

heavy maple
languid basin
#

Did you ever get this to work?

prime hare
distant garden
#

is there anywhere else to get support since im completly ignored here?

heavy maple
distant garden
#

i would say media dock since it shows the SE.Live side is disabled

heavy maple
#

Sorry for the delayed response

distant garden
#

ok it was throwing me off i can click video off in the media dock and it updates the stream deck but i cant get it to go the other way

rugged quail
#

Hey, so there used to be a chat box on the right of where I would see my stream in OBS. There was also a FB live launcher in that box before too. Now it just looks blank. Did I mess something up?

wispy halo
#

Hello together, since a while StreamElements is two times in my OBS Version 27.2.4. I have already reinstalled the SE Plugin but everytime it's 2 times in my OBS. Has someone a clue to fix that? Thank you very much.

languid thorn
#

Hi, Just until the latest update I can't broadcast my game audio to the stream. really baffling.

reef shore
#

I have a question. Media request starts playing a few seconds of a song and then loads all the time - anyone knows what to do?

dim gyro
#

Does streamelements have a plugin just for streamdeck?

severe crystal
#

hi,
can you guys set a duration for the transitions?
my obs doent care if i set the duration to 300 or 3000ms, the speed of the transition dont change.

severe crystal
kindred fox
mellow hatch
#

Hello there,
The Stream Settings dont work anymore since the update..is there any other way to connect my own bot account? Atm only "Streamelements" is aktive as a bot

calm scarab
#

Any word on the macOS update to SE.Live for OBS 28?

dark kernel
#

is anyone else havving issues with the streamelements twitter intagration not posting when you go live?

sharp wigeon
#

Does anyone know how can I solve this? I was configuring my streamdeck and I found this issue, the plugin is installed and obs is open, thank

inner knot
#

Hello, I've had issues the past few days with my activity feed panel. When I click stream settings it's unresponsive.

cobalt meadow
#

Whenever I add the media request it doesn’t open fully.

sharp wigeon
cobalt meadow
errant meadow
#

is there a fix yet for SE.Live Stream Deck plugin?

little current
#

I'm using the follower goals widget on an overlay, but it's only counting followers I've gained since using SE rather than total followers on my Twitch channel. Is there a way to rectify this?

dark kernel
#

Stream elements is supposed to send out a tweet when I go live and it does not work

calm otter
#

Stream settings is not appearing when you click it on the activity feed. Nothing happens help?

calm otter
worn veldt
#

my se.live is completely broken, i am unable to log in, like at all

kindred fox
worn veldt
#

28.0.1, latest version

#

Nevermind, after a manual BSoD, it works now, thanks a lot windows

#

Sorry for the waste of time LOL

odd aspen
#

I cannot record, it keeps saying error recording.

timber trench
#

when I hit start to stream the manage broadcast screen is too big and I can't hit start I try rezise it but it exits the screen and won't come back.

#

fix had uninstall and reinstall

#

both obs and se live

austere jolt
#

There are issues with Dynamic font size

empty tinsel
worthy gorge
#

SE overlay editor shows available videos for a second then hides them. still shows that I have videos available but wont let me access them. same goes for the sounds tab.

worthy gorge
#

Brave, which is chromium. I tested on chrome and got the same error

#

dont have any adblockers on chrome either

tiny mirage
quasi pike
#

Hey there - I'm having trouble with the AlertBox overlay.

While trying to change my Subscriber Alert video, it keeps also playing the audio from my Follower Alert. This problem also occurs even when I make a brand new Alert Box overlay.

dapper iglooBOT
#

@quasi pike ⤵️

If your custom alert images and sounds aren't showing when you emulate alerts in the overlay editor, check the variations for those alerts. If those aren't changed, they will play the default images and sounds over your custom ones.

eternal lodge
#

when im trying to use game capture and use specific window for Xbox it just shows a black screen and no idea why it doesn't work I tried in administrator mode too

quasi pike
daring kraken
#

SE.Live plugin is extremely buggy. Whenever I change scenes in OBS, it glitches out both widgets and then my overlay I'm using from browser source will be corrupted.

#

Example here:

quartz solstice
#

since the new update my media request dock is blank

granite dew
#

Okay so SE live isn't working for me. I installed it last week and it worked perfectly. I even changed the bot name so allow me to use my emotes. However I went to open it yesterday and my chat commands and timers no longer work while Se live/OBS is open. But as soon as I close it they work fine. I can also no longer access the stream settings in the activity feed of OBS. It's like the button is fake. I tried uninstalling and reinstalling and checking for updates with no fix. I didn't touch any settings after last time, but it just doesn't work now

granite dew
#

The chat bot issue has been fixed, however the stream settings button hasn’t. Although its apparently a known issue so I will keep an eye out for a patch

hollow bison
small harbor
#

hello so my problem on selive is that whenever i put my ps remote play on there as a window capture it lags and idk how to get rid of the lag hopefully someone can help btw im on macbook air

#

whenever its not on se live its not laging until i put it on there

small harbor
#

??

granite vessel
#

anyone knows how to fix this ? with the new update my streamdeck dont wanna work

last talon
#

I cant hear my media request on my stream

sleek umbra
heavy maple
dapper iglooBOT
heavy maple
remote heart
#

still not working for me

rugged quail
small harbor
#

hello so my problem on selive is that whenever i put my ps remote play on there as a window capture it lags and idk how to get rid of the lag hopefully someone can help btw im on macbook air

civic vapor
#

Anybody ever have an issue where the plugin isn't loading in obs? I updated my obs to 28.0.1 and now it won't load the plugin. I ran the updater and now it won't run the plugin or browser.

heavy maple
tribal ocean
# civic vapor Anybody ever have an issue where the plugin isn't loading in obs? I updated my o...

I am also having this issues, unfortunately running the OBS installer did not work for me. I've also tried running the SELive installer too was well as attempting to log out of the plugin and back in. I was unable to successfully login however, I would get to my 2fa enter the key then nothing, also for what it's worth the activity feed says network error and relogging from there does not work either

mighty sluice
#

Hello, I wanted to inquire about the internationalisation of the SE.Live plugin? I am using OBS’s UI in french, and, well, most stuff added by SE.Live is in english. This isn’t a critical issue for me as I’m fluent in both, it’s just slightly upsetting that some UI elements are written in a different language than their neighbours just because they were modified by the plugin. Any info about potential future internationalisation efforts? Thanks!

teal scaffold
#

Got a question for you all I have just built a stream pc but ever since I started using it my stream labels have disappeared do i install stream elements on stream pc because I have it on my gaming pc basically im using a elgato as a virtual screen projecting the image to my stream pc

teal scaffold
#

turned out obs just needed a restart

stray zenith
#

hey
I've been using stream elements for my overlays. That's why I really want to use SE.live.
The whole thing runs on a MacBook Air M1

I've installed OBS 27x back in the days. Then configurated stream elements and then I've installed the plugin SE.Live. This gave me a "second OBS". Same logo but "OBS.live"

In the real OBS I NEVER had the option to select streamelements in the menu bar or anywhere else. In OBS.live, on the other hand, I had that. I thought that's the "right" way. Because well... you know it's a Mac 😉

With the new OBS Studio 28, which now also runs natively on Apple Silicon, I noticed, because I wanted to update everything, that SE.live should actually run quite normally like a plugin in OBS Studio. But I can't get it in for better or for worse. I have NO SE.live function in my menu bar or anywhere else.

If I start my OBS.live, I still have version 27 of OBS with the stream elements functions.

What am I doing wrong that Streamelements, SE.live is not reasonably available as a plugin in OBS 28?! Hope someone can help me

warm shoal
#

Hello I wanted to get some assistance to correct this error so I can see my chat stats.

dapper iglooBOT
#

@warm shoal ⤵️

If you are receiving a 404 error on your chatstats page, please provide the following information:

  1. Channel name (old and new if changed recently)
  2. your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
warm shoal
unique ore
#

Hello. I would like a channel name change too.

unique ore
warm shoal
#

@dapper igloo Are you able to assist, I have provide necessary information

dapper iglooBOT
#

@unique ore ⤵️

If you are receiving a 404 error on your chatstats page, please provide the following information:

  1. Channel name (old and new if changed recently)
  2. your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
unique ore
strange oyster
#

Hello, i have an issue with my alerts on SE.live, in the streamelements page when i emulate an alert works fine, but when i am actually live and someone follows or subscribe nothing happends.Can you guys help me ?

dapper iglooBOT
#

@strange oyster ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

strange oyster
#

I set up everything correctly, when i emulate on streamelements an allert shows even in obs. When i am actually live if i emulate an alert show on the livesteam, but when someone follows or anything is doesnt work...

dapper iglooBOT
strange oyster
#

6325e1f83747f5385cbad3bc

#

this for twitch

#

and this 63271573d51b66fdd5824a2e for youtube

dawn root
smoky cedar
remote heart
#

hmm

#

nvm now it's working, even before I refreshed it lol

knotty thistle
#

hello! on my stream deck for media requests, what does it mean when it says, live action is offline. please wait for it to become available? even while live streaming it did not become available

heavy maple
small harbor
#

Can anyone help me

dapper iglooBOT
#

@small harbor ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

small harbor
#

So what’s happening is that whenever I put my ps remote play on my se live screen it lags and I want to fix that issue btw I’m on MacBook Air

vast wren
small harbor
#

No capture card I lowered it and still lagging

dapper iglooBOT
strange oyster
#

Any reply for my problem ?☺️

stray zenith
austere atlas
#

Hello valgraHi i would like to ask if someone can help with my problem? Because this is happening to me for like 2 hours now and for real i dont know what to do how do i get the streamelements activity feed back to normal? valgraThink if i click on the connect with Twitch button it will start loading again... Please anyone help, i dont want to reinstall the OBS because everything i have in took me 56 hours to get there but i tried to restart my OBS and PC didnt workSage

dapper iglooBOT
#

@austere atlas ⤵️

StreamElements menu, on top of OBS > Logout > Login

austere atlas
#

I will try it, thanks

#

The problem still remains ...

storm sluice
#

Hi, any update on when the media requests will be fixed? I'm still unable to control via hotkeys as the hotkeys don't save.

storm sluice
# austere atlas The problem still remains ...

If you do have to reinstall you could try exporting your profile but then importing it might also bring back the issue. Have you tried using the Twitch Activity feed dock instead of the SE.Live dock?

austere atlas
#

I can't see donates in there

#

But i have fixed it, but thanks for trying to help me out valgraLove bublinaLove

storm sluice
#

what was the problem and how did you solve it?

austere atlas
#

I used Custom browser docks

#

At dock panel

#

With an popout streamelements link

#

And added viewers count from Twitch stats

#

It is an alternate solution for now

#

I must wait for OBS update i Guess

#

But like i said, thx for your help valgraLove

strange oyster
#

@dapper igloo any reply for my problem ? please ?

nimble cove
#

Hey guys

#

So I’m having a problem with obs where I just swapped new parts into a pc, and the live insta crashes with out even being able to get into obs

#

Is there anyway someone can help me

dapper iglooBOT
#

@nimble cove ⤵️

A crash log is required to investigate the cause of your issue. Please upload the last crash log.

  1. In OBS, click the Help menu
  2. Select Crash Reports and then Upload Last Crash Report
  3. Copy the URL and paste it to the chat here.

Note: If you are not able to follow the above steps, open your file explorer and go here: %appdata%\obs-studio\crashes and provide the last listed file.

tribal ocean
calm scarab
#

I am also waiting for it.

austere atlas
#

@tribal ocean you are welcome and thanksvalgraLove bublinaLove

stray zenith
jolly blade
#

Hi! -- Not sure if this is the correct place to request assistance. I am trying to use a theme provided as a supertheme from SE and have a rather general question; to whom and how should I direct that?

dapper iglooBOT
#

@jolly blade ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

jolly blade
# dapper igloo <@407363061490515988> ⤵️

I am really interested in using the Force Field Animated Super Theme from StreamElements. However, I want to change it a bit, including the social media icons. I don't see an ability to create my own icon with those effects, or even how to get the same animation if I were to create my own. Can somebody help me figure out where in the package or in the overlay editor I can create my own icon to look like the other social media icons? Specifically, I want to create a TikTok one as that is my primary social media for my stream and community.

burnt tiger
burnt tiger
#

Also, would switching streamelements SE.Live version to beta get the fix sooner? My assumption is yes.

warm spruce
#

I cannot get my clips to play on screen for people I follow when I type in !so in twitch. I am using stream elements and nightbot. Nothing is working.

#

I am trying to use the feature from Twitch.guru to add the clips to my stream

river phoenix
#

Have they fixed this yet? I haven’t streamed in a couple of weeks

nimble geode
#

Hi! Is anyone having a problem with video alerts playing for 1 second then freezing on screen indefinitely? It just happened to me yesterday with the new OBS update. Any help would be appreciated!!

Notifications play fine in SE Dashboard but freeze in obs. Only my follow and bit notifications play fine and don’t freeze. I’ve checked the animation timers and they’re set to 10. Also animation in and out are set to 1. And finally variations of those notifications are also adjusted accordingly. It’s just the ones that I have uploaded videos for, subs and store redemptions, aren’t working and freeze which WERE working perfectly fine the last 6 months without change.

dapper iglooBOT
#

@nimble geode ⤵️

OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png

calm scarab
#

I'm receiving a 404 error on my chatstats page. Please help, thank you!

  1. Channel Name: WhiskeyProposition
  2. Account ID: 629a8086eb93edcab1075fe8
heady sluice
heady sluice
rugged quail
#

Not sure which chat this should be in ..... But is there an issues with the payment portal currently ?

rugged quail
#

serious question btw

heady sluice
rugged quail
#

reason i ask is 2 tickets later i keep getting told 2-3 days to get a pay out and i still haven't got it

#

11 days late lol

dapper iglooBOT
#

@rugged quail ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

rugged quail
#

so im just going to assume that im not getting the payout

heady sluice
#

I can take a look into this for you and reply via email due to the sensitive nature of sponsorships and payment information.

rugged quail
#

yes i do

heady sluice
heady sluice
rugged quail
#

ok

empty heath
#

I'm receiving a 404 error on my chatstats page. Please help, thank you!

  1. Channel Name: monodario
  2. Account ID: 62d84b3610daff6939bbc57a
round escarp
#

How do you remove the se pluggin for obs?

manic raven
#

Who do I speak to for a sponsorship with Streamelements itself.?

pale quail
#

hello, is there an easy way to roll back from the last update?

#

i use window capture, and now it's putting a border on my screen which i find distracting, if i change 'capture method' it will remove the border but then stream is stuck on 1 frame.

#

or just links to prior versions of streamelements thank you

wraith aurora
#

Hey there can anyone help me out? I had to change my Twitch password and upon re-logging in, all my custom browser docs are broken. I'm trying to add a custom Rewards Queue doc and they only show the little cost guy. I tried removing them and re-adding them, but still just the little ghost.
Thanks!

dapper iglooBOT
dapper iglooBOT
heavy maple
supple furnace
#

Hey @heavy maple , I notice you were supporting some folks with issues with autoplay in the past. You happen to know if any progress on a fix was made?

heavy maple
vestal drum
#

angelIshy Hello, my chat stats haven't been updated in like 3 years and I would love for it to be updated Heart I think the last username it updated to was 'Losercream' which I changed back in 2019, It's currently 'Creamy_VR'. Account Id: is 5d3cd389d193a10cc50f21bc | Thank you Hehe

vestal drum
#

lookupkitty omg that was quick Heart thank youu

royal tundra
#

when I open obs with se live installed se live doesn't work

#

I have reinstalled and have been having this problem for days now

#

any help would be very appreciated

dapper iglooBOT
#

@royal tundra ⤵️

If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/

If an install of OBS already exist, please install over the existing OBS installation.

heavy maple
royal tundra
#

ok bet ill lyk if it helps

#

ok it didn't help @heavy maple

#

still no se live to be found

heavy maple
royal tundra
#

I did that like 3 times already and it didn't work

#

but I will try again

#

do I delete se live first?

#

or keep it

heavy maple
#

just run the installer, no need to uninstall

royal tundra
#

ok

#

W

#

it's back now

#

thank you greyson you are a homie

#

ok I am still having a problem

#

when I open a game then try and open obs

#

it opens for like .1 seconds then disappears

#

ever since I opened up a game

#

it's not working again

#

this is ridiculous

#

I did the whole process again and i have it back up

#

but if I close it and open a game then try and re open it I fear it won't work again idkw

dapper iglooBOT
#

@royal tundra ⤵️

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

royal tundra
#

thanks I guess lol

vagrant fog
#

I'm hoping to be able to maintain both OBS 27 and 28 because I like a lot of 28, but it likes to crash occasionally. I'm familiar with Portable OBS, but is there a way to install the SE.Live Plugin in a portable OBS? I haven't been able to find a plugin zip online.

analog peak
#

What's dimensions again for overlays

kindred fox
fierce plank
#

Having an issue where a font I downloaded is not recognized when I search for it in the custom font settings in SE. Any ideas?

nimble grotto
#

When i log in to my facebook account on the page it just keeps bringing me to another login page like from the website.... and i keep logging in and it just refreshes the page. Tried a decent amount of solutions i found online and having no luck.

night basalt
#

import from streamlabs is saying importing alert box 3 of 2 and wont finish the import

heavy maple
heavy maple
heavy maple
# fierce plank Having an issue where a font I downloaded is not recognized when I search for it...

Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

  1. Install the font on the streaming PC or choose a pre-installed windows font.
  2. In the overlay widget settings, select Text Settings
  3. Click on Enable Custom Font
  4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

night basalt
#

now i took away an alert and is saying importing alerts 2 of 1

fierce plank
ember ferry
clear jewel
#

How to fix SE activity feed? It does not show anything please help. Thanks

autumn yoke
#

Hey, any way to fix the new update/ stream deck not working, really wanna get back into streaming and i do like the new update so maybe i dont wanna revert back

opaque marlin
#

Hey all, hoping someone can help me. Since I updated SE-Live a few days ago, I keep getting an encoding overload prompt. Now, the strange thing is, my CPU usage is never more than 15% because I use a cloud gaming service to play my games, and I never skip any frames, but the quality of the stream is SUPER laggy. Any ideas on what might be causing the issue?

opaque marlin
brazen star
#

hello! is there anybody who can help me? i just finished a LOTR: rise to war campaign and my hours aren't adding up correctly. i did 1 stream that went for 3:30:16
and the second stream was 3:51:56. But yet it only says i streamed for 4 hours in the progress meter. Thank you!

dapper iglooBOT
brazen star
stark grotto
#

I have a question and can't find the answer anywhere, do profiles act as individual profiles in the sense that scenes and everything can be different as in a different person's account and own streaming set up on the same program and computer as another person? Only one streaming pc in the house

lusty abyss
#

Hi, I used SELive with OBS to stream on Twitch and have since I started. I am a very small time streamer, only streaming once a week or so. The past several weeks, my renamed SE bot has been posting all timers/commands/responses etc twice. I also noticed, that I have TWO StreamElements drop-down menus now, and I didn't before. I tried uninstalling and reinstalling both OBS and SELive to no avail and can't seem to find anything that refers to this problem online but couldn't find a solution.

dapper iglooBOT
#

@lusty abyss ⤵️

If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/

If an install of OBS already exist, please install over the existing OBS installation.

lusty abyss
dawn root
wanton karma
#

Audio monitoring doesn't work/work correctly

#

I use the audio monitoring for checking the quality of my mic audio pre-stream, it hasn't worked for months now if anyone can offer any insight

#

ok, scratch that, I changed the audio channels (was set to stereo) to another option, restarted, changed back to stereo, now its working correctly

deep ginkgo
#

Hey so I got a question about alerts! Basically my chat can hear when someone follows, subscribes etc. They can hear soundalerts and even my Pando when something activates it, however I can't hear a thing from it, anyone know why?

dapper iglooBOT
dawn root
dapper iglooBOT
deep ginkgo
dreamy gorge
#

@deep ginkgo hvae you tried going into the properties for the alerts and turning off the setting that says control audio via obs?

deep ginkgo
#

Yeah, when I did that I could hear them, but chat could not

dreamy gorge
deep ginkgo
lusty abyss
sonic silo
#

Hi everyone! Is there a way to allocate keyboard hotkeys for the media request dock in order to bypass the issue with the streamdeck until it is resolved?

potent mango
#

hey!! every time i open omy obs as admin i get a pop up that says SE.live has an update but when i go through with it it just closes everything and does nothing, the update doesnt happen and when i open obs again i get the same pop up

#

how can i go about with the update without SE.live closing it self?

potent mango
heavy maple
glacial solar
#

@heavy maple I did a search before asking as I am now on the new page experience and SE is not playing nice.. I do not want to switch back to classic, as most don't and the NPE is not all that new, it has been out for awhile now. I do not see anything on a fix, eta etc. Is SE got a fix coming, if so timeline? if no, why not and is SE willing to lose so many users? Thank you

regal holly
#

is anyones live just disconnecting out of nowhere??? it happen to me 3 times already!!!! help please

reef brook
#

I need help with elements custom rtpm plugin!!

potent mango
#

the update worked!! thank you once again

#

but the obs looks bugged? i see 2 start streaming options and 2 stream elements tabs on the top

daring relic
#

I have a question:
I am unable to for example monitor my microphone.
How does this come?

#

Fixed.
For some reason i had to replace my 'monitoring device' to something random and then to 'default' again

#

Is there a way to get 'rid' of some of these in the list?

potent mango
loud igloo
#

hi so i accedentily clicked not now on updating se live. so how do i update it manually

#

?

balmy socket
#

anyone have a fix for this? i might be being dumb but can't figure it out

charred shard
#

i have the same problem @balmy socket

austere root
#

yea

charred shard
#

anyone knows something?

austere root
#

sam

#

same

#

must be a server side thing again like last time

#

love it

balmy socket
#

just checked normal OBS rather than SE Live and its the same issue there

austere root
#

this when you try to start stream too

#

yeah

#

like i said a server thin

#

thing

kindred fox
# austere root

OBS Settings > Disconnect/Delete Stream Key > Click Connect to Twitch button

austere root
#

sure

balmy socket
#

Twitch have tweeted 13 minutes ago saying they are investigating an issue preventing some users from going live

kindred fox
#

cool. that means Twitch is ded

austere root
#

rip

#

my condolences

kindred fox
#

Should start streaming to YouTube KEKWlaugh

austere root
#

should

#

but

#

idk

#

i dont have a but

uncut hill
#

i am getting the same thing and just updated key and obs

austere root
#

yeah

uncut hill
#

i have a stream right now what do i do

austere root
#

wait for twitch to fix it

uncut hill
#

thats all we can do?

austere root
#

yerp

uncut hill
#

damn it!!!!

kindred fox
uncut hill
#

great this sucks lol

austere root
#

try again its letting me log in now

#

nvm

#

lul

hot slate
sturdy needle
#

mines still not working

toxic fern
#

because it's not fixed yet.

austere root
#

no but if twitch is dead what can yo do

#

yer

#

lol

kindred fox
#

you could even gasp stream to twitter

#

just kidding. nobody streams to twitter

austere root
#

there do be, im just vibin on twitch tho lol

#

legit thought about facebook tho

kindred fox
#

my understanding is that YT is the best place due to how the content creation pipeline works. With YT you funnel people from VOD content and shorts to your live streams, and your live streams automatically become VOD content so it essentially funnels itself to your live streams.

#

it also allows you to put in less effort with streaming, and gives you time to edit/create offline content which funnels to live streams

austere root
#

my issue is music 😂 i feel like i have more chance of being told off whilst live. i filter the music so it isnt in any of my twitch vods but feel like youtube would defo strike me down mid stream lmao

little token
#

so my twitch and youtube wont connect to my obs any reason why??

crystal oak
shell ginkgo
#

Hey I just wanted to confirm that the sponsorship I signed up for was all set because I no longer have the sponsorship panel? but it says it's all set. just double checking (:

crystal oak
#

@shell ginkgo Its happened for alot of people but theyre checking it out

silent idol
#

somehow twitch is effecting streamelements dashboard i lost all my overlays as well the sponsorships

minor moat
#

Having an issue with the media request dock. I was setting it up since twitch/obs aint working rn and I added my playlist to the backup playlist when there wasn't a song in que and it doesnt play any of the songs in my playlist

#

the playlist is public and is saved

shell ginkgo
#

Ok awesome. I was able to still like go through the steps and start it through the email link. Was just double checking lolol. Thanks ❤️

minor moat
#

or would this issue be a helpdesk-youtube issue since its a yt playlist?

latent cedar
shell ginkgo
#

Thank you ,3

#

(: *

proven hawk
#

I don't have the option to add a browser source. Does anyone know why?

minor moat
#

settings > advanced > Sources (at the bottom) > check " enable browser source hardware acceleration"

#

@proven hawk

proven hawk
minor moat
#

thats the best I got for you sorry :/

proven hawk
minor moat
#

not to sure on that. I just remember having the browser issue and it was fixed after I did the solution I said

austere root
little token
#

Yeah still didn’t work

silent idol
#

some one please tell me if ya still have your overlays ??? somehow my vanish due to this outage

dawn root
minor moat
#

Have an issue with the media request dock. I have my personal playlist saved and public but the player doesnt play my playlist

silent idol
#

one minute my overlays were there and next thing bam it vanished cause twitch issued

dawn root
dapper iglooBOT
silent idol
#

i didn’t delete anything

#

i give up with the interwebs

dawn root
#

Nobody said you deleted anything, and if you want someone from the staff to take a look, they will need your account id.

silent idol
#

where can i send my accounts ID too

daring relic
dawn root
daring relic
#

I cannot right click on here

dawn root
#

Probably can't hide them there then.

daring relic
#

Alrighty, Thank u 😄

dawn root
#

You can from the volume mixer dock though, it might hide them there as well

minor moat
#

Have an issue with the media request dock. I have my personal playlist saved and public but the player doesnt play my playlist and just playing the defaut backup playlist

silent idol
silent idol
#

ill just re add overlays

uncut warren
#

I'm trying to uninstal and re-install SE.Live, but I keep getting the "installation aborted";"Failed restoring OBS Studio 28.0.2" message... I have downloaded and installed OBS again, but still get the same messages and SE.Live will not finish uninstalling. Is there something else I can do?

daring relic
dawn root
#

As far as I know, you can't. You might ask the OBS discord.

heavy maple
uncut warren
heavy maple
uncut warren
dawn root
#

It should, yes

uncut warren
#

Thanks I'll try that and let you know

uncut warren
#

That worked! Thank you

upper spindle
#

i need help
i connected obs with stream elemenets that is connected to youtube because donations
but im streaming to trovo
and i cant start stream on trovo because streamelements start stream on youtube
why?

dapper iglooBOT
#

@upper spindle ⤵️

StreamElements menu, on top of OBS > Logout > Login

upper spindle
#

but i dont wanna logout i wanna turn off option to selive start stream

#

i wanna start stream where i want i just need to be connected to selive youtube because donations

minor moat
#

Hey I was wondering if I could get some help with the Media request dock? I haven't been able to get ahold of anyone to help with the issue.

#

I'm trying to add a music playlist that I have made on yt to the backup playlist instead of using the default. The playlist is public and I saved it in the dock but doesnt play my playlist and stays on its default playlist

oak tundra
#

Anyone manage to fix the SE.Live media dock problem for the stream deck? The one where the media keys are all unresponsive? Had this problem for roughly like 3-4 updates.

glacial solar
#

@heavy maple I did a search before asking as I am now on the new page experience and SE is not playing nice.. I do not want to switch back to classic, as most don't and the NPE is not all that new, it has been out for awhile now. I do not see anything on a fix, eta etc. Is SE got a fix coming, if so timeline? if no, why not and is SE willing to lose so many users? Thank you

dawn root
glacial solar
# dawn root Don't ping the staff please. There is a fix coming, but there is no timeline ri...

@dawn root I pinged him because when I did the search he has been the one to always respond the same question but giving the same answer that really isn't a solution for everyone who doesn't want to lose monetization going back to the classic. And not know if or when a solution will happen cause more dilemma and whether to leave SE or not because of this issue that is been around for months now. Thank you

snow karma
#

Is SE.live working on linux?

dawn root
dawn root
fiery walrus
#

i cant setup hotkeys for my media request on obs live..is there a fix for it?

heavy maple
fiery walrus
heavy maple
fiery walrus
#

where? so i can follow

heavy maple
#

We will announce it in this server

fiery walrus
#

Thank you

dire shadow
#

my control deck says "waiting for obs" ever since I've updated my obs

silent idol
#

so i had one overlay mysterious disappear after i finished re adding and fixing them i come back to it vanish... so i had to re add it yet again

heavy maple
silent idol
#

i'm going to sleep hopefully all of my overlays are there in the morning if not i dont know what to do anymore

stone gyro
#

Hlo

minor moat
#

okay so other issue now. So I use the application audio for my sounds so I can just turn off say my discord just in case of some slurs but it doesnt have an option to pick up the media request dock

#

is there any ideas on how to get it to present it as an option since the media request player is labeled as a "obs-browser page"

dapper iglooBOT
minor moat
#

the issue is it doesnt present any options to include the media player

#

i can hear it

#

but the issue is the viewers wouldn't

#

I don't want obs to play every sound that comes through my headset just in case I need to mute an application from them so I can hear it

heavy maple
minor moat
#

thanks much! only issue now is I cant get the visual of the song now. it shows in the streamelements overlay but not in the obs capture even thought the width/height is matched up

noble solar
#

Is it safe to update obs to v28 on a M1 Mac, or will SE.Live stop working?

frosty wasp
# silent idol the website

I just had the same issue I didn't take notice at first I had a health bar overlay and socials overlay and yeah mysteriously gone had no issues during my last stream

grand jackal
#

Hello I am having problems again with StreamElements not opening, I need help please.

silent idol
#

my overlays are still there but need of an export/bulk export button for the overlays would be nice

tepid temple
#

A small feature request since the hotkey problem (not saving) is being worked on? Can the devs allow the function keys (F1,F2, F3 through F24) to be assigned as hotkeys? Thx! 🙂

dapper iglooBOT
#

@tepid temple ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

stone siren
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Hey all, I'm having an issue where a the chat alert for a raid will not trigger. It is on, but nothing appears in chat

dapper iglooBOT
proven hawk
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Is there anywhere in this discord I can ask a question about a sponsorship that isn't working?

dawn root
dapper iglooBOT
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@minor moat ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

ornate lava
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Is it possible to set up charity donation alert variations for Extra Life or DonorDrive? I've used the option for the regular alert box but I don't see for charity alerts.

heavy maple
ornate lava
dapper iglooBOT
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@leaden cipher ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

heavy maple
leaden cipher
dapper iglooBOT
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@leaden cipher ⤵️

  1. Restart OBS
  2. Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
  3. Stop your stream/recording.
  4. Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+.

lavish wasp
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Everytime I close out obs, I have to restart my stream deck software in order to reconnect SE.Live buttons. Even after that, the Media Request buttons won't connect.

nimble epoch
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is there anyway to change the current social media icons the megapacks currently use? i would like to switch the facebook one with instagram since its my primary social media

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as well as separate the labels and the camera since i do not plan on using a cam, at least not for a while

nimble minnow
nimble minnow
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i have :

-uninstall / reinstall OBS
-Uninstall / reinstall stream deck

  • uninstall / restall Obs and obs live plug in the stream deck software
  • uninstall the latest version of the streamdeck plug-in for OBS
  • talk to the streaming gods high up in the clouds but they seemed busy

Can someone help ? ^^

floral anchor
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I'm having a websocket issue. "The following OBS plugins failed to load: Stream FX. Please update or remove these plugins"
Now it said the same thing for my LoL websocket but that one had been working fine (even though it was saying failed to load)
How ever Stream FX websocket is infact not working.

dapper iglooBOT
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@floral anchor ⤵️

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

earnest sierra
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It has had a huge effect on my streaming workflow since I need to pause and unpause the media requests frequently

mellow hatch
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Hi. Since the update to OBS 28.0.2 all my browser sources - especially both Alert Boxes lag alot and freeze onscreen.
What can i do?

dapper iglooBOT
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@mellow hatch ⤵️

OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png

mellow hatch
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Good Bot 🍪

nimble geode
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Ok I need more help😂 One of my twitch followers has 90,000 pts on the leaderboards in SE dashboard. But when they go to redeem anything it says they have NO points! Ive tried deleting their points and re adding but still doesnt work. The persons name is "rigothegreat". Is this something you guys could help me with? ty!

dawn root
woeful totem
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hoping this is right channel I want to know if you can get rid of a sponsorship I got an email from elements with hello fresh and it shows up in my twitch stream and I wanna know if I can rid of the hello fresh that it announces

minor moat
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media request issue:
songs will play 1 song in custom playlist, play the next song in the custom playlist but then reset and pause for no reason and you manually have to play it

lavish wasp
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I have to restart my Stream Deck software each time I start my OBS, in order for my se.live buttons to start working again. The Media Request buttons I can't seem to get to work at all.

trail cargo
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i have a issue pretaining to the se.live obs plugin when i go to log in to my facebook it is massivly oversized and it wont allow me to log in any fixes ?

past fog
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Does anyone know why just randomly today no changes i Instantly drop Frames 50% or heigher when i go live? Just Started today havent changed anything. nothing new installed.

dapper iglooBOT
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@past fog ⤵️

Dropped Frames means that you have a bad connection between your device and the streaming platform and most likely something related to your ISP not handling the connection properly.

Speed tests usually cannot help solve this problem and its best to use this guide: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues

If you stream to twitch, use the !twitchtest command and do a connection test to your regional servers.

granite aspen
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i cant seem to get the activity feed back on my screen

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i have it checkmarked and everything and it wont reappear

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resetting the docks didnt work either

dapper iglooBOT
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@granite aspen ⤵️

StreamElements menu, on top of OBS > Logout > Login

limpid flax
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i need help with live sub count

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I have the live count but when I lose sub I have to manually change them on my own is there a way I can set it to drop by itself

dawn root
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There is not. Twitch only reports subs added, not subs that expire

limpid flax
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so how do other streamers have it if you don't mind me asking

dawn root
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This will give you your current sub count. Goals will only go up, but this will go up and down.

limpid flax
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💙

carmine whale
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Hey Guys its a long time ago but I run in a weird issue.

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im on OBS 28.

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If I try to play a alert over streamelements to my obs I see no alert or sound. If I just replay a old follow from the past the follow effect and sound appears

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So why does a test follow on SE site not run on my obs but a replay of old follows does

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I found my problem oh man im sorry guys. I had to tick "preview LIVE on stream" facepalm

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have a nice day everyone

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Im back it wasnt only the tick. If Voicemeeter potato is on alerts dont work anymore even the animations dont come through which is kinda weird

primal bobcat
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Why does the cloud backup function not work on selive? i made a backup, reinstalled my pc and applied the backup, no scenes or anything came back

red sonnet
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Hello, im having some issues on my stream deck with the SE plugin

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the resume alerts button is inverted (resume = pause and pause = resume) and the media request play/pause button isnt working

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how do i fix this?

dull iris
celest helm
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Hey trying to help a friend set up their OBS on Mac and we simply can't get the desktop audio to record anybody know why?

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Figured I'd ask here before moving to join the OBS discord and see if somebody knows anything

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Identified and fixed the issue nvm-! We're just oblivious xD

red sonnet
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what about the alert button

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stream deck says that its paused but obs shows its not

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and viceversa

worthy blade
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I don't have the Activity Feed or Chat docks anymore, and I've tried logging out and back in from the StreamElements tab up top.
OBS 28.0.2 // SE Live 22.9.8.69

been forced to use Ground Control and a pop out chat, which defeats the purpose of having SE Live

sharp turret
worthy blade
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I am immeasurably upset that I didn't see that LMAO

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thank you